Practice Growth Playbook Issue #38
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ISSUE <strong>#38</strong><br />
PRACTICE GROWTH PLAYBOOK<br />
The Home Of Big Clinic Ideas And New Patient Influx<br />
How “Problem Identifiers” Can Fatigue Your<br />
<strong>Practice</strong><br />
Having run multiple offices<br />
for over ten years<br />
now, WITH OVER $7<br />
MILLION OF REVE-<br />
NUE EVERY SINGLE YEAR. I’ve<br />
come to realise there are two types<br />
of broad categories when it comes<br />
to team members!<br />
The first is something I like to call<br />
Problem Identifiers.<br />
Let me be clear… I do not have<br />
a shortage of these in my business,<br />
and I’m guessing if you’re reading<br />
this you don’t have a shortage of<br />
‘problem identifiers’ either in your<br />
business either.<br />
Problem identifiers are EXCELLENT at telling you<br />
about all the things you’re NOT doing correctly or IS-<br />
SUES that you have in the business. In fact, they are so<br />
good at it that their list is in fact SPOT ON, and gloat<br />
at how “spot on” they are.<br />
The challenge with that premise though is that business<br />
will never be short of things you’re not doing well<br />
or are not doing effectively enough… that’s the nature<br />
of the beast. It will never be a case where you have<br />
everything under control and the problem with having<br />
lots of problem identifiers in the business is that<br />
they are telling you something that you already know<br />
and/or is very closely associated with some success i.e.<br />
growth often creates more problems and challenges,<br />
NOT LESS.<br />
So, when you grow your problem identifiers tend to<br />
give you even more negative feedback, but that’s what<br />
we expect… more problems, more challenges with<br />
growth. Therefore, problem identifiers become more<br />
vocal when things are going well which comes across<br />
as negative and drags the whole business and team<br />
down.<br />
So, as a rule of thumb if you’re going to stay sane<br />
in business and be surrounded by the right people<br />
that will help take you to the next level we need to be<br />
surrounded more by ‘problem solvers’ as opposed to<br />
‘problem identifiers’.<br />
The rule that I’d like to propose which will massively<br />
increase productivity in the business is to give the<br />
team a context that you, and certainly no business<br />
owner, needs much more ‘problem identifiers’ without<br />
offering “solutions”.<br />
While their input is important, the rule is that if you<br />
identify a problem, you better identify a problem with<br />
a solution because all I’m going to say back to you is…<br />
“Great, I look forward to your solution”.<br />
If you can’t answer that question, then you’ve got to<br />
be more calculated in the way that you bring that issue<br />
forward in the business. And once I’ve asked you how<br />
we solve this problem, next I’ll ask you “Who will be<br />
doing that? And how are we going to be doing that?”<br />
www.dcpracticegrowth.com Price: $99
2 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
which shifts the challenge from people feeling very loose-lipped about identifying every problem in your business<br />
to know that when they identify a problem, they know you’ll be asking them to take responsibility for<br />
sorting that out. Which no doubt shuts down the ‘problem identifiers’ in some way shape or form.<br />
Now, what I’m not suggesting is that you squash the premise of honest, direct and open communication –<br />
that’s not what this is at all.<br />
But by enabling ‘problem identifiers’ you are simply allowing them to pass the buck or pass the monkey onto<br />
you AND THEN YOU’RE FACED AS THE BUSINESS OWNER together with the 1 million and one other<br />
challenges you’ve already got to solve yet another one to deal with. So, nip that in the bud by enforcing the process<br />
of ‘problem identifiers’ also need to be ‘problem solvers’ and don’t pass me all the buck.<br />
Remember that you teach people how to “treat” you and by letting people constantly identify problems and<br />
look to you for solutions and allow them to look to you for solutions you will not only “drown” in all the things<br />
you have to solve but train people to go kamikaze with every problem they see.<br />
By asking the right questions back to ‘problem identifiers’ you hold them to account and can turn them into<br />
‘problem solvers’. Ultimately, if ‘problem identifiers’ cry wolf enough, business owners normally revert to two<br />
modus operandi. Switch off and do nothing or simply get so frustrated that they get rid of the employee, which<br />
may also be the wrong decision.<br />
By getting your team to not only think before they simply yell out everything you’re not doing well, but offer<br />
solutions that they can solve and implement, you will not only achieve way more but grow people around you.<br />
That’s worth more than anything!<br />
With Love,<br />
<strong>Issue</strong> <strong>#38</strong>
3 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
CONTENTS ISSUE<br />
<strong>#38</strong><br />
1<br />
5<br />
9<br />
12<br />
14<br />
16<br />
20<br />
24<br />
26<br />
How “Problem Identifiers” Can Fatigue<br />
Your <strong>Practice</strong><br />
How Ana Echeveste Added Structure<br />
To Her <strong>Practice</strong> & Increased Profits By<br />
250%<br />
Blocking Out The Noise - Where I<br />
Should Spend My Marketing Time &<br />
Budget<br />
How To Make Your Website More<br />
Profitable With Live Chats<br />
Kat Bell: How Inner Circle Helped Us<br />
Achieve a 40% Conversion At Our<br />
Spinal Screening<br />
Done For You Monthly Spotlight:<br />
91 Bookings For Less Than £2 A Lead<br />
Hall of Fame Podcast With Patrick<br />
Hogg: Taking a Failing <strong>Practice</strong> From<br />
200k To 600k Per Year<br />
5 Steps For Troubleshooting Your<br />
Clinic Scorecard<br />
Belinda Ambrose: How Joining The<br />
Platinum Class Has Helped Me Buy A<br />
New £650k Property!<br />
5<br />
26<br />
28<br />
Let’s Celebrate Your<br />
Facebook Learning Wins This Month<br />
Scan Here To Take You To<br />
Our All New Membership<br />
Site With Digital Versions<br />
Of Everything!<br />
<strong>Issue</strong> <strong>#38</strong>
4 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
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<strong>Issue</strong> <strong>#38</strong>
5 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
How Ana Echeveste Added<br />
Structure To Her <strong>Practice</strong> &<br />
Increased Profits By 250%<br />
Q&A With Ana Echeveste By Dan K<br />
It’s hard not to come off chatting to Ana Echeveste feeling<br />
motivated to take on the world… not only is she great at<br />
speaking (seen in her Hall of Fame presentation) but also<br />
self-aware of her mistakes and determined to overcome<br />
obstacles.<br />
After studying Chiropractic in the United States, Ana<br />
returned to Spain and opened her own practice, which she<br />
admits got off to a good start where things were going well.<br />
“At the time it seemed like we grew really fast to around 100<br />
patients a week in six months completely organically without<br />
any real marketing. It’s nothing compared to the rockstars<br />
we have in the Inner Circle now; starting out by back then I<br />
thought it was quick and I was having a lot of fun. In Spain, we<br />
can’t really advertise or market with pain symptoms, so it all<br />
has to be vitalistic and we found the people we attracted were<br />
high-quality patients. I started 13 years ago and I still have<br />
some patients with me from the beginning.”<br />
But it really hasn’t all been smooth sailing for Ana. When<br />
she was doing the build-out for a second clinic in her second<br />
year of ownership she touched a series of 90-kilo glass panels<br />
against a wall that flipped and fell on top of her right knee. “I<br />
tore five ligaments, and it was really painful. I had to<br />
do lots of therapy, and it took me a full year to recover<br />
with daily rehab. I really couldn’t work and lead two<br />
clinics and the doctors had told me I had a 95% chance<br />
of not walking again. You can imagine how chaotic<br />
everything was in my life back then.”<br />
home, I started going to the practice in a wheelchair<br />
and doing Report of Findings with my leg straight<br />
held aloft because I needed to maintain and keep that<br />
connection with my patients.”<br />
Ana has been a member of our Inner Circle now<br />
for three years and isn’t scared to admit that even<br />
back then she found it a little overwhelming. “The<br />
word for joining up is certainly ‘overwhelming’ even<br />
though back then the Inner Circle wasn’t as big as it is<br />
now. I was in one of the first New Patient Avalanche<br />
courses where Ryan promised us an avalanche of new<br />
patients and I remember thinking ‘Oh god, that’s the<br />
last thing I need right now’ there was just so much<br />
information I couldn‘t see how I was going to take it<br />
all in. For me joining up gave me this moment where<br />
as a business owner I realised that there’s all this stuff<br />
that I didn’t know. And that was a huge moment for<br />
me because most of the time I thought I was doing<br />
great, then boom you’re hit with this realisation and<br />
you suddenly get exposed to so much information.”<br />
But Ana did find herself in that slim 5% and made a<br />
full recovery. “It took a lot of work to walk normally<br />
again and in that time I learnt a lot about the potential<br />
of the human mind. If you do what average people do<br />
you stay with average results. I knew I needed to be in<br />
that 5% so I did everything that I could, which really<br />
helped me understand people and how they can open<br />
their minds to doing more. I wasn’t willing to let that<br />
knee go. After the hospital and two months spent at<br />
<strong>Issue</strong> <strong>#38</strong>
6 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
“What I did though was to take everything<br />
one step at a time with the learning, and<br />
I’ve told Ryan many times that I’m a slow<br />
implementer. I don’t even really like to<br />
shamelessly copy because I like to do things<br />
my own way, but I have to question myself<br />
because it’s the smarter thing to utilise all the<br />
quick resources at your disposal in the Inner<br />
Circle.”<br />
‘What I did though was to take<br />
everything one step at a time<br />
with the learning’<br />
When she<br />
decided to<br />
sign-up for the<br />
Inner Circle Ana<br />
remembers a<br />
key one-on-one<br />
call with Ryan<br />
where she discovered what was lacking in her<br />
practice. “I told him my situation because I<br />
wasn’t struggling with a lack of patients, but<br />
I had gone through a lot of leadership issues<br />
because of things that had reared as a result<br />
of my health issues. Well, the Ryanism came<br />
about “when in the absence of rules, people<br />
make their own”. He told me that my issue<br />
was really a lack of structure in my practice. I remember hating<br />
that word, I always thought it meant bad things for a business by<br />
putting limits on it and believed freedom was better for myself<br />
and my team members, but in truth, he was so right. My team<br />
thrived from the proper structure and it’s made my life so much<br />
easier – again it’s something I never knew before speaking to<br />
Ryan.”<br />
One of those key leadership qualities Ana has learnt from the<br />
Inner Circle is how to hire smartly.<br />
And it included letting someone go and<br />
not being afraid to rehire them when<br />
they showed the right level of growth<br />
and development. “When I joined up<br />
and I began to change my approach to<br />
leadership there was a lot of internal<br />
resistance. I had a CA who ended up<br />
leaving and it took me 9 months to fire hire – she just couldn’t get<br />
on board with how I was changing within the business. But this<br />
person who left five years ago now is back on my team because<br />
she’s done a lot of personal development in her own time. We’ve<br />
realised now that she was the perfect CA but was having a<br />
problem with me evolving as a leader and now that she’s changed<br />
and grown it’s the perfect match to have her back. Ryan would say<br />
this to me all the time too that rehires in the perfect context are<br />
<strong>Issue</strong> <strong>#38</strong>
7 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
the best, and that’s what happened here.”<br />
When it comes to Ana’s big wins you only need to<br />
take a glance over her financial results for her Hall<br />
of Fame application, boasting a near 250% increase<br />
in profit since joining the Inner Circle with a 300k<br />
revenue increase. “I haven’t implemented everything;<br />
I haven’t even scratched the surface of everything on<br />
offer to understand and obtain. Perhaps I’ve done<br />
20% of things and that’s given us a 250% increase on<br />
profits.”<br />
But even for someone like Ana, there’s still always<br />
areas to build on for improvement, especially when<br />
it comes to passion areas in the business that requires<br />
more free time. “My biggest problem right now is<br />
I feel that my original content isn’t being reused<br />
enough, it drives me mad. I produce a lot of content<br />
because I love doing it. I’m the visionary type so I just<br />
need to create more and more but be able to get the<br />
maximum I can from each item. I’d love a situation<br />
where eventually I can step back from the running of<br />
the practice and go off and create all the content, we<br />
will see what can happen in the next five years or so.”<br />
On advice for a budding Inner Circle prospect, Ana<br />
keeps things simple with an easy-going mindset.<br />
“Just do it, I mean what do you really have to lose?<br />
What’s great is that you’re not tied down to a tenyear<br />
contract with the Inner Circle they’re flexible<br />
because they know their stuff works. Even if you join<br />
and just implement a little bit of the teaching, you’re<br />
likely to pay within the first few months your fee<br />
for the whole year – it’s that good! You don’t have to<br />
implement 100% of everything but you do have to<br />
give it everything to get things to fully work.”<br />
From injury and leadership woes to big growth<br />
and a remarkable determination, it’s hard not to be<br />
inspired by Ana in growing your practice and pretty<br />
much everything else!<br />
Dan K<br />
<strong>Issue</strong> <strong>#38</strong>
8 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
<strong>Issue</strong> #36
9 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
Blocking Out The Noise - Where I<br />
Should Spend My Marketing Time<br />
& Budget<br />
By Daniel Harris, Marketing Manager<br />
In the ever-expanding world of marketing, it’s very easy to get<br />
swept away by the latest trend, strategy, or application. This<br />
is a classic case of shiny object syndrome and is something<br />
we all must be aware of to effectively manage our time and<br />
marketing budget.<br />
Unfortunately, there isn’t a one answer fits all when it comes to<br />
this question. Every clinic is<br />
slightly different and factors<br />
such as location, turnover,<br />
size, number of practitioners<br />
and average lifetime value<br />
will all have an impact on<br />
how much you should be<br />
spending and where you<br />
should be spending your<br />
advertising budget. However,<br />
there are some points that<br />
everyone can take note of.<br />
Analise your budget:<br />
Marketing budgets are a<br />
strange thing. Providing a positive ROI (return on investment),<br />
some will argue there should be a ‘limitless marketing budget’.<br />
As a marketer this is my dream, however, due to cash flow and VOR<br />
(velocity of return), this very rarely ends up being the case. As a<br />
general rule, businesses tend to allocate 5% of revenue to marketing.<br />
However, this varies hugely depending on the industry, with some<br />
companies spending as much as 20% - 50% on marketing. For you,<br />
it is a case of working out how much you can spend on marketing.<br />
Remember, whoever is willing and able to spend the most to acquire<br />
a new customer always wins, so look at your turnover, your margins,<br />
your VOR and your current ROI for the marketing campaigns you<br />
have run. By having a handle on these numbers, you will be able to<br />
better understand how much you can allocate for marketing. Most<br />
chiropractors work with fantastic margins and can therefore afford<br />
to allocate a high percentage to marketing if needed.<br />
Focus on where your customers are and don’t<br />
overcomplicate it:<br />
Regarding paid media, there is still no better place to advertise<br />
your clinic than on Facebook. 2.85 billion people use Facebook<br />
monthly, 38.7% of which are over the age of 35! That means,<br />
your ideal customers are using Facebook and therefore you should<br />
be using Facebook to get in front of them. Instagram is another<br />
great platform. As with all social media, they build their audience on<br />
youth, but steadily this filters through to older adults. This happened<br />
with Facebook and it is happening with Instagram with 30.3% of users<br />
now over the age of 35.<br />
Google ads is another service that will put you directly in front of your<br />
potential customers. Here you can target key search phrases, allowing<br />
you to only pay when someone is searching for things you can help<br />
with. In the UK 87.7% of all<br />
online searches are currently<br />
made through Google. If you<br />
have a nice website that converts<br />
well, then you should definitely<br />
consider using Google ads to drive<br />
extra traffic.<br />
Traditional marketing is also not<br />
to be overlooked! Although much<br />
harder to track ROI than digital<br />
marketing, traditional marketing<br />
could still hold huge value for<br />
your practice. Although not as<br />
‘sexy’, and in some cases, requires<br />
more physical action, some of our<br />
traditional marketing campaigns have brought us our biggest returns.<br />
Print is still relevant and many people in your target demographic will<br />
still read the local newspaper each week, so having a sponsored segment,<br />
or being featured as a guest columnist is usually a great idea. Flyering is<br />
another ‘old school’ strategy that can see returns. Especially if you are a<br />
new practice, there are few better ways to get the word out than a wellorganised<br />
flyer campaign. Just be wary about using external companies<br />
for these campaigns as they are notoriously poor at delivering your flyers<br />
correctly!<br />
Field screenings are another banker and often come at a very reasonable<br />
price. This strategy is the foundation on which Halsa was built on<br />
and continues to be very lucrative to this day. Again, it is not as attractive<br />
as sitting at home watching new patient leads come in and it does require<br />
on the ground legwork. But it will consistently lead to good quality new<br />
patients and is yet another tributary to your new patient river.<br />
Focus on where you see the best results:<br />
You should have previously, or currently be, testing several different<br />
marketing strategies. Every clinic and every team will have strategies that<br />
they enjoy and that work well for them. Once you narrow down these<br />
strategies, you can start to focus on what really works (sometimes less is<br />
more). After overseeing Halsa and our done for you clinics marketing,<br />
I have seen this first-hand. Some clinics love lead generation adverts<br />
and see great conversions because they have robust follow up systems in<br />
<strong>Issue</strong> <strong>#38</strong>
10 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
up in conversation is TikTok. TikTok is wildly popular and is growing<br />
hugely. However, like most social media platforms, it is going through<br />
its early adopters’ stage which always starts with the youth. Although<br />
I predict this will start to shift to an older demographic sooner rather<br />
than later. Right now, more of your target audience is on Facebook and<br />
Instagram rather than TikTok.<br />
Does that mean that you can’t generate new patients from TikTok?<br />
Absolutely not, there are ways to get new patients from TikTok.<br />
The next question you have to ask yourself is can I generate MORE<br />
new patients through TikTok than I can through Facebook?<br />
Right now, based on our testing, the answer to that is likely no.<br />
place, others prefer in-clinic events (screenings and talks)<br />
and thrive on an in-person sale. There is no right or wrong<br />
answer here, it is all about figuring out what works for you<br />
and doubling down on those strategies.<br />
As a word of warning, do not focus too much attention<br />
on just one strategy. The worst thing you can do is find a<br />
strategy that works for you and put all your marketing eggs<br />
in that basket. If something were to happen to this new<br />
patient stream, your clinic would be in trouble. Try and filter<br />
down to the 3-5 best strategies that work for you as appose to<br />
just focusing your attention on one.<br />
Block out the noise – The best of the rest:<br />
This is potentially the hardest part to stick to. Whenever<br />
there is a new strategy or application, there is a huge amount<br />
of noise, both from the community and from the provider.<br />
Roughly every 6 months something new comes around that<br />
promises to be ‘the best thing ever’. Most of the time this is<br />
not the case! For most of you, marketing is not your full-time<br />
gig, therefore you must be pragmatic in the ways you spend<br />
your time and marketing budget. For the most part, it is not<br />
a good use of your time to try and sus out a new strategy, that<br />
is not tried and tested and has no guarantee of results. Most<br />
of the time this will end in poor results and a lot of wasted<br />
time. The best thing you can do is wait it out and let us make<br />
the mistakes on your behalf. This is one of the beautiful<br />
benefits of being part of the Inner Circle and Done For You<br />
service, we make mistakes, filter out the fluff and deliver the<br />
useful information directly back to you.<br />
The final question you can then ask yourself is … am I spending the<br />
maximum amount I can on Facebook Advertising whilst maintaining<br />
my cost per lead? If the answer is no, then there is no need to<br />
throw another marketing channel into the mix, focus your time<br />
and budget on what is working for you now instead of adding extra<br />
complexity and stress. If the answer is yes, then it may be time to<br />
branch out into another strategy as you have exhausted that<br />
specific resource.<br />
This is just one example, but you can use these questions to sense<br />
check any marketing strategy to decide whether it’s a good idea to<br />
dive deeper, or to re-focus your time and energy on what’s already<br />
working. I want to make it clear that luckily for us, there are many<br />
ways to generate new patients. What you need to become a master of<br />
is understanding what sources are going to give you the most bang for<br />
your buck whilst managing your time effectively.<br />
Other examples of strategies that can bring in new patients but<br />
may not always be the absolute best use of your time or budget are<br />
LinkedIn, Youtube, content (high production), Waze, Twitter<br />
and more.<br />
I hope this article has helped shed a little light on marketing<br />
allocation and has helped spark some introspection. At times, we all<br />
need to take a step back, look at the bigger picture and then re-focus<br />
our attention on the things that matter most. As always, if you are<br />
an Inner Circle member and have any questions about what I have<br />
discussed in this article, please drop me an email at:<br />
Daniel@dcpracticegrowth.com<br />
Until next time!<br />
Daniel H.<br />
That doesn’t mean there is absolutely no space to introduce<br />
a new or different strategy to your clinic, however, I would<br />
urge you to just check yourself beforehand, so you know you<br />
investing time and money for the correct reasons and not<br />
just because the old strategies ‘’got a little boring’’.<br />
One of the most recent shiny objects that keeps cropping<br />
<strong>Issue</strong> <strong>#38</strong>
WOULD 11 YOU LIKE US TO DO YOUR <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong>,<br />
AND<br />
ADVERTS FOR YOU?<br />
F A C E B O O K A D ' S<br />
G O O G L E A D ' S<br />
E V E N T S<br />
CONTACT DAN TO SEE HOW WE CAN HELP<br />
<strong>Issue</strong> #36<br />
DANIEL@DCPRACTICEGROWTH.COM
12 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
How To Make Your Website<br />
More Profitable With Live Chats<br />
By Ryan Rieder, Founder & Coach<br />
I’m going to share with you how to have the most<br />
profitable website of any chiropractor in your<br />
area. Now, I always say that I’m not a website<br />
expert, though I do have some great guys on<br />
my team that are experts on this and are helping me<br />
drive my marketing to a new level.<br />
But I do understand good marketing and I UNDER-<br />
STAND THAT THE CUSTOMER IS THE HERO,<br />
we are just the guide. So, even though I don’t really<br />
know much about the technology behind websites, I<br />
understand the strategy behind the marketing.<br />
to the website a day, and many websites have that,<br />
yes, changing the opt-in rate by 0.1% is statistically<br />
significant.<br />
But for us batting around with whether it’s blue,<br />
green, red, or yellow on the button, I just haven’t seen<br />
that level of difference.<br />
Don’t get me wrong. It makes a difference. But often<br />
like percentiles of percentiles, which in the bigger<br />
scheme of things across a hundred thousand landings<br />
I can absolutely guarantee that you will fight with<br />
your webmaster on this. He will make you feel like<br />
you don’t know what you’re talking about. He will<br />
also argue until he is blue in the face with you.<br />
He’ll tell you that some of this stuff is ugly. It<br />
doesn’t look cool. And it’s all irrelevant because an<br />
ugly website can often outperform a sexy website.<br />
Let me say that again. I don’t care how pretty your<br />
website is. It’s about the statistics of the website.<br />
So, I’m going to give you just the truth about websites.<br />
What’s interesting about websites is that we are not<br />
playing in a space where we can justify spending<br />
extreme amounts of money. Often that justification<br />
comes off the back of driving a ton of traffic to that<br />
website.<br />
What happens is you have consultants in, and they<br />
will say to you, “We really need to do a meta-analysis<br />
of the page and we need to decide if we put this header<br />
as blue instead of red.”<br />
Now, when you’ve got a hundred thousand visitors<br />
a day maybe it makes a difference...But honestly, in<br />
our business, you’re looking to make your website<br />
good enough.<br />
Live Chat:<br />
I’m sure you are familiar with it as it’s now on<br />
websites all over. I believe we were one of the first to<br />
implement it in chiropractic and we’ve had it on our<br />
website for a few years now.<br />
The way it works is when you go to a website, you’ll<br />
often see a little circle at the bottom, or it’ll pop up as<br />
a chat box. It works like a WhatsApp chat or a Facebook<br />
messenger chat where you can chat usually live<br />
with someone on the other end and it’s a customer<br />
<strong>Issue</strong> <strong>#38</strong>
13 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
One way you can do it is set chats to show<br />
immediately when they join your website, “Hey,<br />
it’s Ben here from Halsa Care Group. Just let me<br />
know if there’s anything I can help with.” Or you<br />
can customize them to only pop up after they’d<br />
been browsing for a minute and it might be,<br />
“We’ve seen you’ve been browsing for a while.<br />
Have you found what you’ve been looking for?”<br />
service line.<br />
The benefit is that it adds a personal touch. Instead<br />
of it just being a form that people fill in, they can<br />
directly talk with someone within most live chat<br />
functionalities.<br />
You can even put people’s pictures so you can have<br />
your actual CA’s picture or just a friendly face, and<br />
you can have their name. So, it just adds that nice<br />
personal touch.<br />
It’s the most convenient way to start a conversation.<br />
It’s a lot easier than someone having to get out their<br />
phone and put in a telephone number and then give<br />
you a call. It’s a lot easier than them having to fill in<br />
their details. It’s right there in front of them. And it’s<br />
the easiest way for them to start a conversation with<br />
you.<br />
Many people actually prefer it to calling now. I’m<br />
not sure if people are just getting more antisocial, but<br />
it’s definitely the trend these days, especially with the<br />
younger generation, though I think this is spreading<br />
into older generations now, that people prefer not to<br />
call. For example, self-checkouts are super popular,<br />
because people don’t seem to like any kind of human<br />
interaction these days. So, giving them the option to<br />
go through a live chat is invaluable.<br />
For me personally, if there’s a live chat option for<br />
customer service, I’m going to go to that before I<br />
go to a phone line... phone lines are notoriously bad<br />
when it comes to customer service with wait times<br />
and things like that. So, people are going to go naturally<br />
towards a live chat function.<br />
Another thing you can do is track when someone’s<br />
revisiting your website and you can have the<br />
chat say, “Hey, welcome back to the website. How can<br />
we help?” All these things are going to customize the<br />
journey for your customer and increase engagement.<br />
Once you’ve got that first touch point on that first<br />
bit of interaction, you’re going to have a real easy<br />
time with them.<br />
LOTS OF CHIROPRACTORS STILL AREN’T<br />
DOING THIS... So, the chiropractor down the road<br />
probably isn’t doing this; and if they are doing it,<br />
then you definitely need to be doing it.<br />
You can have it manned so that one of your team<br />
answers it even just at certain points throughout the<br />
day. You can also set up automation funnels through<br />
the live chat creating automated conversations. You<br />
can just say, “Fill in your details and we’ll get back to<br />
you.”<br />
You’re going to get so much interaction through<br />
these. You’re going to learn about frequently asked<br />
questions. You’re going to learn common objections<br />
very quickly through this, and that’s going to help<br />
you develop your website and develop your services<br />
more.<br />
The service we use is LiveChat.com but there are<br />
probably five to 10 good ones available at the moment.<br />
They all do a very similar job.<br />
You have to go all in on your website to win!<br />
However, it’s still true that many people, especially<br />
the older generations, would prefer a call. That’s why<br />
you offer both on your website.<br />
<strong>Issue</strong> <strong>#38</strong>
14 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
How Inner Circle Helped Us<br />
Achieve a 40% Conversion At<br />
Our Spinal Screening<br />
Q&A with Kat Bell, PM for Luc<br />
Archambault, by Dan K<br />
For our latest CA interview, we reached out to Kat Bell,<br />
Head CA for Luc Archambault, to find out how things are<br />
going with them in the clinic and what it was like joining<br />
a practice that was already established in the Inner Circle.<br />
Hi Kat, how’re things going?<br />
Hi, they’re good thanks. I’ve been isolating with Covid<br />
but we’re excited to be in the all-clear soon.<br />
You’ll have to have something special<br />
planned for when you get the all-clear…<br />
Definitely, we’re counting down the days until<br />
we’re allowed back into the world!<br />
Would you mind telling us a bit about yourself<br />
and the practice?<br />
So, I’m Luc’s Head CA here in the clinic and<br />
started working for him about 8 months ago. I<br />
have a background in wellness, originally from<br />
being a massage therapist working in various<br />
spas across London. Over time I got more<br />
interested in the admin side of things and what<br />
goes on behind the scenes of wellness.<br />
The clinic is super busy. We’re vibrant with a strong<br />
community feel behind us as we want everyone to feel<br />
like they’re part of the Spineworks family when they enter<br />
through the doors. We specialise in CBP corrective care<br />
which makes us stand out as being not just your standard<br />
chiropractic clinic – it’s getting patients amazing results!<br />
At the moment there’s just one CA / Receptionist in the<br />
business, which is me, but we also have a sports therapist<br />
there that’s on reception too and he’s really good at it as<br />
well. He used to handle the desk before I came in, he<br />
actually taught me everything.<br />
What was it like stepping into not only chiropractic,<br />
but a practice in Ryan’s Inner Circle?<br />
As I mentioned my background was in wellness and I<br />
was doing quite a bit of admin when I saw the job role<br />
pop up. It was listed as CA and <strong>Practice</strong> Manager, which<br />
I’ll develop into. So, when I came in and met Luc in the<br />
interview, he was really straight up about it all and told<br />
me that there’s like evening<br />
courses and online courses<br />
with this group called Inner<br />
Circle. I remember saying<br />
that I thought it was cool;<br />
it was exciting even then<br />
because I’m someone who’s<br />
always looking to learn<br />
more.<br />
Have you been on lots of<br />
different calls so far?<br />
Within my first few weeks,<br />
Luc got me to watch New<br />
Patient Avalanche, which<br />
was amazing! It was incredible to learn each week about<br />
a different topic and how to grow the business with<br />
marketing. I remember in particular the one where you<br />
went through how to grow through Facebook, as well as<br />
utilising the website and how to follow-up from leads.<br />
Anything to do with leads is just gold dust when you<br />
know how to properly nurture them and make them into<br />
long term patients.<br />
Have you seen many changes within the business from<br />
information from the Inner Circle?<br />
I knew from my time working in the spas that having<br />
a rewards programme is really important because you<br />
<strong>Issue</strong> <strong>#38</strong>
15 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
want your clients to feel like they’re number one and<br />
that they’re part of the community. That’s something<br />
I’ve noticed from the Inner Circle calls as well that the<br />
practice willing to spend on retention is always more<br />
likely to keep that patient for longer.<br />
We have birthday emails,<br />
which is just a funny email<br />
saying Happy Birthday from<br />
Luc and the patients reply<br />
to it – they love it! And then<br />
when we know it’s their<br />
birthday, we send them a few<br />
bits.<br />
From the course, we’ve really got into the welcome<br />
sequences and cost inquiries to make patients engage.<br />
That’s so it’s not just a ‘can you send us your price list’<br />
but more of a nurturing process and to show them that<br />
we care. There’s a video of Luc so they can see who he is<br />
and he can tell them as much as possible like why chiropractic<br />
care is good for them – that’s really important.<br />
What are some of the biggest wins you’ve seen?<br />
I’ll have to go with our first in-clinic spinal screening.<br />
We’ve done two but the first was the more successful.<br />
That was just<br />
when we came<br />
out of the first<br />
lockdown, so<br />
I think we had<br />
25 patients<br />
come through<br />
the door from<br />
65 leads and<br />
around 10 of<br />
them took up<br />
care with us.<br />
The second<br />
one wasn’t as successful we think because it was when<br />
everything was locked down again, but chiropractic<br />
care was obviously an essential part of life so we could<br />
carry on. But I still think that people were a bit nervous<br />
coming out and going into a wellness and medical<br />
clinic for treatment. I think for that one from 89 leads<br />
we had around 40 come and 16 signs up, so still really<br />
good conversions but at a slightly smaller scale.<br />
I have to ask, are you using our Done For You Newsletter?<br />
We are! We love everything Done for You here – our<br />
campaigns with Cheyenne are doing so well. She’s<br />
amazing and we touch<br />
base every few months<br />
to go over the next<br />
campaigns. Sometimes<br />
we even reach<br />
out when an idea hits<br />
us, and she handles it<br />
like the expert she is. Even when we schedule a meeting,<br />
she’ll know what campaigns are coming up and<br />
suggests us say around now for our ‘Back to School’<br />
campaign.<br />
‘Our first spinal screening we did<br />
saw 25 people walk through the<br />
door and 10 sign up to care with us’<br />
When it comes to the newsletter, we use the service<br />
and get it printed, then we put the copies out in the<br />
clinic and actually send it in the post to our 12 highest<br />
spending patients!<br />
We then send out two emails over the two months<br />
with different segments of the content and link it to<br />
our website to promote the blog side of things. It’s all<br />
about getting the most out of<br />
everything.<br />
How important do you think<br />
it is for CAs to watch the Inner<br />
Circle live videos?<br />
I think that it’s really important,<br />
without it to be honest I<br />
would just be a very baseline<br />
sort of good at my job. I feel<br />
like everything that I’ve learnt<br />
from you guys, the courses, the<br />
content, Cheyenne and Kieran<br />
have really helped me to grow and not be just like a<br />
gamer but a star gamer in the practice! So, I think we’re<br />
all really lucky and grateful to have you guys help us<br />
out with everything!<br />
Dan K<br />
<strong>Issue</strong> <strong>#38</strong>
16 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
Done For You Monthly Spotlight:<br />
91 Bookings For Less Than £2 A Lead<br />
By Kieran Bland, Marketing Assistant<br />
Wow, wow, wow! What a month it’s been<br />
for our Done For You members. As per<br />
usual, our DFY members have smashed it<br />
out of the park, each generating lots and<br />
lots of leads and growing their businesses ever-more than<br />
they could imagine!<br />
Now, the moment you’ve been waiting for...let me<br />
announce these incredible stats for you<br />
One particular DFY member has had<br />
an incredible run of leads within a 10-day<br />
campaign we ran at the beginning of July.<br />
Now, as marketers, we are always back ourselves<br />
when it comes to our advertising, but<br />
even this blew our socks off with how many<br />
leads that were generated in such a short period of time.<br />
Gurmeet Tulsi of Healthwise Chiropractic Clinic in<br />
Hounslow has been a part of our Done For You service for<br />
10 months. Before the lovely Gurmeet came on board with<br />
our service, she was generating between 10 - 13 sign-ups<br />
on a spinal screening. She has since then increased her<br />
leads through Eventbrite 10x the amount she was generating<br />
just a year ago.<br />
We had to turn this campaign off 4 days earlier than its intended<br />
end as the leads were coming through at an insane<br />
rate, to the point where the clinic was fully booked up, after<br />
just 10 days of Facebook advertising.<br />
‘We had to turn this campaign off 4 days<br />
earlier than its intended end as the leads<br />
were coming through at an insane rate’<br />
11-Day Spinal Screening Campaign:<br />
Overall Spend: £228.66<br />
Leads through Eventbrite: 118<br />
Cost Per Lead: £1.93<br />
Booked: 91<br />
Booking Rate: 77.12%<br />
Don’t believe me? Here’s the proof!<br />
<strong>Issue</strong> <strong>#38</strong>
17 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
How did you get good conversions?<br />
Gurmeet and her amazing team were the result of that! Making sure that each<br />
lead is well looked after and informed throughout the whole process, this consists<br />
of calls when the event is approaching and the excellent service they provide when<br />
a client comes into the clinic on the day. All of this whilst offering them the best<br />
possible healthcare moving forward.<br />
So, how was it achieved through our Facebook advertising?<br />
The art of our advertising comes through our copy, images and targeting.<br />
We run copy & images that have been tried and tested over years, that way we know what works best in order to get<br />
the most out of a campaign for our DFY members.<br />
The targeting is crucial to the success of booking & show-up rates. We don’t want to target someone that lives 1 hour<br />
away - the likelihood of this is they won’t show up. So, we have to be precise in the areas we target around the clinic.<br />
Keeping the audience well contained within a certain area, but a big enough audience to generate lots of leads.<br />
Of course, lots more goes into a campaign than just that, such as placements, campaign times, budget, building out<br />
the landing page & follow up process. All coming together to create a successful campaign.<br />
That’s it for this month’s Done For You spotlight. A big congratulations to Gurmeet who continues to grow her business<br />
more and more! Check back next month for a new Done For You spotlight winner.<br />
Happy Marketing!<br />
Done For You Team<br />
Kieran<br />
<strong>Issue</strong> #36
18 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
What is an email clickthrough<br />
rate? And how do<br />
you improve it?<br />
By Cheyenne Cordova, Marketing Assistant<br />
Welcome back to all things email<br />
marketing!<br />
In email marketing, there are<br />
so many different statistics to keep an eye on.<br />
Sometimes at first, it can feel slightly overwhelming<br />
to make sure you know what they all mean and<br />
know whether they are good or bad.<br />
The click-through rate (CTR) is one of the most<br />
important email marketing statistics! Let’s find out a<br />
little more about what it is, how<br />
to calculate your CTR, and to<br />
understand what a good CTR is.<br />
Your click-through rate is one of the main indicators for<br />
audience engagement. The higher your click-through-rate<br />
the better! With a high click-through rate, it can highlight<br />
your content is engaging and relevant. What happens if it is<br />
low? (Don’t worry, I’ll be giving you my top tips next month<br />
on how to improve your click-through rate!)<br />
How do you calculate your click-through rate?<br />
Calculating your click-through rate isn’t difficult.<br />
However, before you begin you must decide on how you<br />
are defining a click. You can measure a click in two ways:<br />
What is a click-through<br />
rate?<br />
A click-through rate measures<br />
how many times recipients click<br />
a link within your email.<br />
<strong>Issue</strong> <strong>#38</strong>
19 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
1) Clicks by a person<br />
If a person clicks the same email link three times, it will count as one click.<br />
2) Individual clicks<br />
If a person clicks the same email link three times, it counts as three clicks.<br />
Once you have decided what way you are going to define a click, you must stick with it, or else your click-through will<br />
be inconsistent.<br />
The click-through rate formula:<br />
What is a good click-through rate?<br />
If I asked you what you think a good click-through rate is chances are you are probably guessing too high! A high<br />
click-through rate is anything more than 4%. Is that lower than you initially thought?<br />
So, if your click-through rate is anything between 2% - 3%, you are right in line with average click-through rates.<br />
However, that does not mean you shouldn’t be trying to aim high for an excellent click-through rate.<br />
My next article will be discussing how to increase your email click-through rate.<br />
See you next time!<br />
Cheyenne<br />
<strong>Issue</strong> <strong>#38</strong>
20 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
Hall of Fame Podcasts:<br />
Taking a Failing <strong>Practice</strong><br />
from 200k to 600k Per Year<br />
By Ryan Rieder, Founder & Coach<br />
Hey, everyone. Welcome to this little<br />
extract from the DC <strong>Practice</strong> <strong>Growth</strong><br />
Podcast. We have a super cool episode<br />
for you today, and it’s a series that I’ve<br />
started in which I will be interviewing my recent<br />
Hall of Fame applicants. For those of you who don’t<br />
know, Hall of Fame was a competition we ran where<br />
we asked all my Inner Circle members to submit<br />
applications detailing their growth, backstory and<br />
lessons they’ve learnt in their journey with me.<br />
For my first of the series, I sat down with someone<br />
who whenever I think of him, I just think of just<br />
a good heart, a genuine human being and super<br />
transparent. Plus, what you see is what you get<br />
with him. In his clinic in Eastbourne, he’s taken<br />
his business from a revenue<br />
of around £220,000 to over<br />
£600,000 with gross profits<br />
which is AMAZING!<br />
months, but then obviously your insurance and your GCC<br />
fees are due for renewal. And I had that old crap moment of<br />
realizing that I hadn’t even had enough money to basically<br />
put myself back onto the register for the next year. So that<br />
was why I ended up working over in Brighton. I believe<br />
Rob [old practice owner] was doing the New Patient<br />
Avalanche course. I can only assume because I found his<br />
old bound copy of your book before you actually put the<br />
print version on Amazon. And I remember when I got<br />
offered to take over the practice I started photocopying the<br />
bits in the book that I was like, “Oh, these, these are good. I<br />
need to take this with me”.<br />
But I realised I was never going to get all those great<br />
teaching lessons done in the practice I was in because there<br />
wasn’t any systems there or any structure, which is why<br />
It’s none other than Patrick<br />
Hogg.<br />
R: Welcome to the podcast<br />
Patrick! How are you doing<br />
buddy?<br />
P: Wow. That was a hell of<br />
an introduction. Hey, I’m very<br />
well, thank you.<br />
R: What did the practice look like when you started<br />
with me? How many people were in it? What are the<br />
systems like? How did you feel?<br />
P: I initially worked in the practice that I’m now<br />
running. I was working there as an associate; it was<br />
my first job outside of chiropractic school. And I’d<br />
been practicing with them for about four or five<br />
I think it was flopping in the first place and why the guy<br />
wanted to get rid of it. So, like you said, it was turning over<br />
around the £200,000 mark. But the old owner was relying<br />
on only a couple of sources of new patients. When I was<br />
working there, he had a newspaper article that was working<br />
really well in the local newspaper. And ironically, literally<br />
the week that I started, that newspaper company went<br />
bust. So, all the new patients dried up. As we’ve obviously<br />
discussed in the past, “the worst number in is one”.<br />
<strong>Issue</strong> <strong>#38</strong>
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P: I don’t think I’ve done anything original<br />
since I’ve started in the Inner Circle and I<br />
will openly admit that almost none of my<br />
work is original. Like literally none of it!<br />
R: How does it make you feel to say that?<br />
He was relying on newspapers and Groupon, and then<br />
he put an A-frame out the front of the clinic and just<br />
basically cut his price down to nothing for the new patient<br />
exam, which when I took over the practice, I just realised<br />
that what it was doing was bringing in really bad quality<br />
leads, like all the time, because there was no kind of sense<br />
of urgency on the new patient appointment, because<br />
everyone just knew they could have discounts all the time.<br />
And then when it came to actually then converting them<br />
onto care plans, again people were expecting the same<br />
thing.<br />
R: So, since you’ve had all this amazing success… did<br />
you find it easy?<br />
P: I’m one of these people where that<br />
doesn’t worry me. I think people want to try<br />
and reinvent the wheel and you know what?<br />
The wheel works fine. A wheel is going to<br />
get me to where I need to go, and I’m not<br />
looking to be different. Business is business<br />
and structure is structure; what works really<br />
does work! Why try and go out there and do<br />
everything differently? I mean you can put<br />
your own spin on it, don’t get me wrong, like<br />
we do by changing the branding and stuff, but the content<br />
is the same. We don’t try to change too much.<br />
So, yeah, I’m super shameless at copying. I think<br />
everything from our email series to our adverts on<br />
Facebook are copied. I use a lot of the ideas from people<br />
like Filippo and Belinda, and everyone else in the Inner<br />
Circle. So, a lot of my stuff is either copied from them<br />
or you guys, even down to the systems we use. You guys<br />
use Infusionsoft, we saw the benefits of that, and we<br />
use Infusionsoft. It’s much easier to model someone<br />
else when they’re already working and being a success<br />
for them because it takes a lot of the risk out. You’re not<br />
experimenting with something untested.<br />
P: Absolutely not and it still isn’t! You<br />
know, people think you get to a certain level<br />
and then it becomes plain sailing. No, it’s<br />
the same level of work. You’re just making<br />
more money. It was the same amount of<br />
work to go from the 200k mark to the 300k<br />
and the 300k to the 400k, it’s still the same.<br />
There’s always going to be another level of<br />
complexity or a new staff member that’s<br />
going to take you to that next level. And<br />
you know for me that’s always a challenge.<br />
There’s never a day where I don’t wake up<br />
and think “Oh, today’s going to bring me<br />
insight” and there’s always a new challenge<br />
at some point.<br />
R: How has the power of the Inner Circle<br />
group helped you?<br />
<strong>Issue</strong> <strong>#38</strong>
22 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
R: When you say ‘structure’ tell me, what do you mean?<br />
P: Just to have a system within the clinic. So, for example the structure of our reactivation campaign would be that we<br />
send four or five emails, followed by a letter, followed then by several telephone calls for one campaign. The structure<br />
of the business would be like saying ‘who’s in what seat doing what role’. There are structures for almost everything,<br />
even when defining your year goal, three-year goal and five-year goal.<br />
Pretty much everything within your business can be broken down into some level of structure, whether yeah that’s<br />
the next campaign you’re going to be running as an advert, the team and goals. I’ve always held onto the belief that<br />
‘A goal without a plan is just a wish, because you have no system or structure of how you’re going to get there; you’re<br />
essentially in a boat without a sail hoping you’re going to blow in a certain direction. And you have no way of knowing<br />
where you’re going to go. Structure gives you direction; sometimes you’ll get it wrong, but you realise faster by having<br />
structure and you have to turn the boat around – which we’ve done a couple of times.<br />
…You can catch the rest of my Hall of Fame podcast with Patrick on the CD enclosed in this newsletter or<br />
alternatively check out the video on my YouTube channel under Ryan Rieder<br />
<strong>Issue</strong> <strong>#38</strong>
23 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
DC PRACTICE GROWTH PODCAST<br />
Ryan Rieder<br />
DC PRACTICE GROWTH PODCAST<br />
<strong>Issue</strong> #36
24 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
5 Steps For Troubleshooting<br />
Your Clinic Scorecard<br />
By Elizabeth Hack, Client Success Coach<br />
Why should you have a scoreboard in your<br />
business?<br />
Firstly - To know the score of<br />
course! Pearson’s Law states that what is measured,<br />
and reported on, improves exponentially.<br />
Secondly - So you can see the health of your<br />
business at a glance of a few numbers (even if sat<br />
on the beach in the Maldives) .<br />
Thirdly - It allows your team to manage themselves<br />
and gives a fairer, more objective view on<br />
performance (No more micromanaging! Yippee!)<br />
As part of the Ryan Rieder Proven Process I would like to<br />
imagine that you have built out your Vision Reality Document<br />
(The two page Business model whereby you lay out<br />
where you would like to be). If not it may be worth reaching<br />
out to me to see how I can assist you in getting this done ;)<br />
The scoreboard simply works side by side with your vision<br />
for the next 90 days and chunks your 90 Day goals into<br />
weekly ones that you can then report on as part of your<br />
weekly leadership / productivity meeting.<br />
Even if none of the above are done - NEVER FEAR! We<br />
can still create a killer scoreboard together with 5 Simple<br />
Steps:<br />
Step 1 - Schedule time with your leadership team<br />
• Timeboxing meetings like these into your diary get<br />
you and the in the right mindset to work ‘on’ the<br />
business.<br />
• It is tempting to go too deep in a Scorecard. Don’t<br />
overthink it!<br />
• Just think about your car. It is a complicated machine<br />
with thousands of parts, but there’s only a handful of<br />
gauges on your dashboard because there are only a<br />
few key things you need to monitor to keep it running.<br />
• Do we have fuel? How fast are we traveling? How’s the<br />
engine’s performance? Oil OK? Water temp OK? How<br />
far have we travelled?<br />
• Scorecards are the same way. Ultimately, you want to<br />
look at leading indicators and know:<br />
1. How many visits did we see this week?<br />
2. What is our future visit percentage?<br />
3. How many New Patients did we see?<br />
4. How many referrals did we get?<br />
5. How many memberships did we sell?<br />
6. What was our telephone call answer rate?<br />
7. What is our average cost per visit?<br />
Step 2 - Work backwards from your targets<br />
• Either use your 90-day plan from your Vision Reality<br />
Document or take a moment to decide what your targets<br />
are for the next 90 Days<br />
• Literally divide the targets by 12 (12 Weeks in 90 days)<br />
e.g. if target is to have 12,000 visits in the next 90 days<br />
your scorecard visit number would be 100 per week<br />
• Make sure there is a number for each department of<br />
your business (your leadership team will be able to help<br />
you here):<br />
• Sales<br />
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25 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
• Marketing<br />
• Finance<br />
• Operations<br />
• Practitioners<br />
• Front Desk<br />
Step 3. Start Identifying Measurables by Asking Each Team Member: “How do you know you had a good week last<br />
week?”<br />
• Measurables are the activities or results that we must achieve on a weekly basis in order to have successful weeks, and<br />
thus successmonths,<br />
quarters, and<br />
years.<br />
• From a numbers<br />
standpoint, did<br />
achieve the goals for<br />
the week? For example,<br />
Make X calls? Saw X<br />
New Patients? Created<br />
leads? Have X Sales?<br />
Have X in the bank?<br />
ful<br />
we<br />
X<br />
• These are the measurables<br />
you should plug<br />
into your Scorecard.<br />
Step 4. Assign accountability<br />
• For each number to a person who it relates to e.g. head of marketing looks after the marketing number<br />
Step 5. Report on Scoreboard each week during<br />
productivity meeting<br />
• Agree to report your numbers to the Team Member in charge of your scoreboard each week<br />
• For examples of Scoreboards please refer to your Inner Circle members portal under ‘Ryan’s Proven Process’ or Turn to<br />
pages 18, 19 and 20 of your ‘Ryan Rieder’s Proven Process’ Document.<br />
If you are not yet an Inner Circle member or have any questions please reach out to me on:<br />
elizabeth@dcpracticegrowth.com<br />
Here to help you<br />
Elizabeth<br />
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26 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
How Joining The Platinum<br />
Class Has Helped Me Buy A<br />
New £650k Property!<br />
By Dan Kleiner, Content Writer / Journalist<br />
This is a new article you’ll be seeing monthly<br />
where we interview and do a deep-dive<br />
into one of our Platinum Mastermind class<br />
members, giving you a chance to learn and<br />
hear from them on all things Chiropractic, Inner Circle<br />
and how Platinum is helping them grow to ever<br />
greater heights.<br />
Our first Platinum interviewee is none other than<br />
Hall of Fame finalist and the one-chiro practice superstar<br />
Belinda Ambrose…<br />
Hi Belinda, would you mind telling us a bit about<br />
yourself?<br />
Hi, well I’ve been a Chiropractor just shy of 30 years<br />
practising as a sole doc in a little market town called<br />
Hexham in Northumberland.<br />
How did you get involved in the Inner Circle?<br />
Early in my practice career, I promised myself that<br />
should I ever become blessed with children I would<br />
wish for them to privately educated. With barely<br />
enough funds left to pay for existing fees, my youngest<br />
daughter had just passed the entrance exam to go<br />
to the same school as her older siblings. The stress of<br />
wondering where the money was coming from was<br />
utterly overwhelming and I just had to do something.<br />
And, then as if the universe had heard me, an email<br />
dropped into my box from the UCA advertising a<br />
free online seminar by RR on getting an avalanche<br />
of new patients. I registered immediately and before<br />
the conclusion of the webinar, I had signed up to do<br />
Ryan’s flagship course New Patient Avalanche, and I<br />
started to feel a pulse of hopeful optimism again.<br />
When did you decide to make the step to join our<br />
Platinum Class?<br />
After two years in Inner Circle and experiencing<br />
the giddy heights of success that seemed undoable<br />
two years earlier, I was finding with each goal<br />
smashed, there is always a new level and another<br />
breakthrough just around the corner. I realised that<br />
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27 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
goals are never ‘one and done’, they are simply there<br />
as magnets to continually drive me forwards.<br />
Whilst going through<br />
some challenges in both<br />
my personal and professional<br />
life, I was desperate<br />
to make the next quantum<br />
leap and as if by universal<br />
providence, Ryan announced<br />
his new Platinum<br />
Mastermind group – I was<br />
in.<br />
Yes, it wasn’t cheap, but<br />
if you get something for nothing, you’re less likely<br />
to implement and make change. The biggest push I<br />
needed was to get the Org Chart done and accountability<br />
seats allocated. With the seemingly never-ending<br />
staffing challenges, there never appeared to be the<br />
right time. The first Platinum Mastermind covered<br />
exactly what I needed to tighten our practice context<br />
and our next Quarterly a few weeks later saw the job<br />
done.<br />
How did joining the Platinum Class change<br />
things for you?<br />
I have always been an accidental investor and had<br />
already collected a handful of properties over the<br />
years before joining Inner Circle. I realised I was way<br />
behind the curve ball with creating financial security<br />
and freedom, and a big draw towards joining Platinum<br />
was the hint at education in property investing<br />
and wealth creation. Having previously dabbled in<br />
property world I needed a catalyst to make it a more<br />
serious endeavour. The property world can be a very<br />
grubby business, however having access to ‘Ryan’s<br />
people’ provided enough reassurance and ‘security’<br />
that would make the leap less terrifying.<br />
it alone, so I have embraced the joy and complexity<br />
of a JV arrangement. We are now in the process of<br />
buying a second Chiropractic business from a retiring<br />
doc, which naturally,<br />
also includes the building<br />
freehold!<br />
What would you say are<br />
the other big benefits of<br />
being in the Platinum<br />
Class?<br />
Platinum also provides a<br />
massive aspect of accountability<br />
– imagine getting<br />
to the next Mastermind and I had done nothing to<br />
change?! The group is full of luminaries, real star<br />
achievers and people I genuinely look up to - I certainly<br />
don’t want to be the one lagging behind!<br />
…And finally what’s it like to get some more personal<br />
face-to-face time with Ryan at the Platinum<br />
Masterminds?<br />
It’s always exhausting and exhilarating working with<br />
Ryan, he’ll really bring out the best in you - Platinum<br />
Mastermind will definitely give you the ‘slight edge’<br />
and take you on the journey from being just great to<br />
becoming truly exceptional.<br />
Dan K<br />
Since Platinum Mastermind, I am in the process of<br />
buying a £650,000 HMO. The process has been very<br />
straightforward, and I’ve been handheld all the way.<br />
Another fabulous ‘Done with You’ service, but exclusively<br />
for members of Platinum :).<br />
Always nervous of going into partnership with<br />
anyone, I have also realised that it’s really hard to go<br />
<strong>Issue</strong> <strong>#38</strong>
28 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
Let’s Celebrate Your<br />
Facebook Learning Wins<br />
This Month<br />
By Dan Kleiner, Content Writer / Journalist<br />
As part of the Inner Circle we love celebrating your wins, especially when it comes to learning.<br />
We’ve collected some of the best Facebook posts on your learning and teaching wins.<br />
Congrats to everyone who’s made this month’s list.... get posting on the group now to see<br />
yourself here next month!<br />
P.S. Lot’s of our posts come after our bi-weekly Q&A live session with Ryan on Wednesdays. If<br />
you’re wondering when the next Q&A is check out Save The Date on page 4 for all our upcoming<br />
calls in September!<br />
<strong>Issue</strong> <strong>#38</strong>
29 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />
<strong>Issue</strong> <strong>#38</strong>
RYAN’S MEMBERSHIPS<br />
Grow your practice and leadership mindset with DCPG<br />
across our range of journey tiers<br />
- PRACTICE GROWTH PLAYBOOK -<br />
This is our entry level membership that includes access to our busy and supportive<br />
Facebook group, a monthly newsletter packed with articles and interviews to inspire and<br />
inform about Chiropractic, digital version links, a monthly training audio, a Swipe &<br />
Deploy pack to implement into your practice, and one GUEST PASS ticket to attend a<br />
Mastermind event! (venue fee still applies)<br />
To join contact: elizabeth@dcpracticegrowth.com<br />
- RYAN RIEDER’S MASTERMIND<br />
INNER CIRCLE PROGRAM -<br />
This is where the MASSIVE GROWTH REALLY BEGINS. As an Inner Circle<br />
member you get access to an arsenal of tools to help grow your practice, in addition<br />
to all the PGP perks you also get: one-on-one coaching calls with our Client<br />
Success Coach, access to Marketing Bootcamp presented by Ryan’s team, lifetime<br />
access to New Patient Avalanche, bi-weekly Q&A calls with Ryan, bi-weekly<br />
calls with Ryan’s team, monthly CA training calls, monthly Infusionsoft training<br />
calls, access to 3 LIVE IN-PERSON Mastermind events per year (venue fee still<br />
applies), Done For You print newsletter and Done With You book (one-time flat<br />
book fee applies).<br />
* It’s not uncommon for members to double, triple or quadruple their practices on this membership*<br />
To join contact: elizabeth@dcpracticegrowth.com<br />
- PLATINUM MASTERMIND -<br />
(application only)<br />
Our exclusive membership. This is LIMITED to APPROXIMATELY 10 MEMBERS<br />
per class who get to experience an INTIMATE and PERSONAL SESSION with RYAN<br />
and his mentors ALONE for 2 DAYS at least 3 TIMES A YEAR. ENROLLMENT for<br />
the Platinum Masterminds only happens ONCE A YEAR.<br />
To join the waiting list please contact: elizabeth@dcpracticegrowth.com<br />
- DONE FOR YOU ADVERTISING -<br />
This is one of our supplement services for our Inner Circle members, offering to do your<br />
Facebook, Google and Eventbrite advertising for you. We teach you the steps of setting<br />
up your ads in case you wanted to learn for yourself or we’re happy to run them for you<br />
full time. Our team runs ads for clients every single day!<br />
To find out more contact: daniel@dcpracticegrowth.com<br />
- FOUNDATION<br />
STANDALONE<br />
COURSES -<br />
Ryan’s hands-on webinar courses<br />
teaching you the lessons he’s learnt<br />
running his multi-million earningpractices<br />
featuring leadership and<br />
mindset insights, content creation,<br />
marketing, patient engagement and<br />
business financials. Take notes and<br />
prepare to have your mind blown!<br />
• NEW PATIENT AVA-<br />
LANCHE (6 MODULES<br />
PLUS BONUS SESSION)<br />
• CONVERSION ALCHEMY<br />
(5 MODULES PLUS BONUS<br />
SESSION)<br />
* To purchase a foundation<br />
standalone course you do not<br />
need to be an Inner Circle<br />
member*<br />
** Inner Circle members still<br />
need to purchase all foundation<br />
standalone courses prior to first<br />
module<br />
To purchase a foundation<br />
standalone course contact:<br />
elizabeth@dcpracticegrowth.com
RYAN RIEDER'S INNER<br />
CIRCLE MASTERMIND<br />
18TH & 19TH NOVEMBER<br />
REGISTRATION NOW OPEN<br />
DCPGMASTERMINDS.COM