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Practice Growth Playbook Issue #38

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ISSUE <strong>#38</strong><br />

PRACTICE GROWTH PLAYBOOK<br />

The Home Of Big Clinic Ideas And New Patient Influx<br />

How “Problem Identifiers” Can Fatigue Your<br />

<strong>Practice</strong><br />

Having run multiple offices<br />

for over ten years<br />

now, WITH OVER $7<br />

MILLION OF REVE-<br />

NUE EVERY SINGLE YEAR. I’ve<br />

come to realise there are two types<br />

of broad categories when it comes<br />

to team members!<br />

The first is something I like to call<br />

Problem Identifiers.<br />

Let me be clear… I do not have<br />

a shortage of these in my business,<br />

and I’m guessing if you’re reading<br />

this you don’t have a shortage of<br />

‘problem identifiers’ either in your<br />

business either.<br />

Problem identifiers are EXCELLENT at telling you<br />

about all the things you’re NOT doing correctly or IS-<br />

SUES that you have in the business. In fact, they are so<br />

good at it that their list is in fact SPOT ON, and gloat<br />

at how “spot on” they are.<br />

The challenge with that premise though is that business<br />

will never be short of things you’re not doing well<br />

or are not doing effectively enough… that’s the nature<br />

of the beast. It will never be a case where you have<br />

everything under control and the problem with having<br />

lots of problem identifiers in the business is that<br />

they are telling you something that you already know<br />

and/or is very closely associated with some success i.e.<br />

growth often creates more problems and challenges,<br />

NOT LESS.<br />

So, when you grow your problem identifiers tend to<br />

give you even more negative feedback, but that’s what<br />

we expect… more problems, more challenges with<br />

growth. Therefore, problem identifiers become more<br />

vocal when things are going well which comes across<br />

as negative and drags the whole business and team<br />

down.<br />

So, as a rule of thumb if you’re going to stay sane<br />

in business and be surrounded by the right people<br />

that will help take you to the next level we need to be<br />

surrounded more by ‘problem solvers’ as opposed to<br />

‘problem identifiers’.<br />

The rule that I’d like to propose which will massively<br />

increase productivity in the business is to give the<br />

team a context that you, and certainly no business<br />

owner, needs much more ‘problem identifiers’ without<br />

offering “solutions”.<br />

While their input is important, the rule is that if you<br />

identify a problem, you better identify a problem with<br />

a solution because all I’m going to say back to you is…<br />

“Great, I look forward to your solution”.<br />

If you can’t answer that question, then you’ve got to<br />

be more calculated in the way that you bring that issue<br />

forward in the business. And once I’ve asked you how<br />

we solve this problem, next I’ll ask you “Who will be<br />

doing that? And how are we going to be doing that?”<br />

www.dcpracticegrowth.com Price: $99


2 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

which shifts the challenge from people feeling very loose-lipped about identifying every problem in your business<br />

to know that when they identify a problem, they know you’ll be asking them to take responsibility for<br />

sorting that out. Which no doubt shuts down the ‘problem identifiers’ in some way shape or form.<br />

Now, what I’m not suggesting is that you squash the premise of honest, direct and open communication –<br />

that’s not what this is at all.<br />

But by enabling ‘problem identifiers’ you are simply allowing them to pass the buck or pass the monkey onto<br />

you AND THEN YOU’RE FACED AS THE BUSINESS OWNER together with the 1 million and one other<br />

challenges you’ve already got to solve yet another one to deal with. So, nip that in the bud by enforcing the process<br />

of ‘problem identifiers’ also need to be ‘problem solvers’ and don’t pass me all the buck.<br />

Remember that you teach people how to “treat” you and by letting people constantly identify problems and<br />

look to you for solutions and allow them to look to you for solutions you will not only “drown” in all the things<br />

you have to solve but train people to go kamikaze with every problem they see.<br />

By asking the right questions back to ‘problem identifiers’ you hold them to account and can turn them into<br />

‘problem solvers’. Ultimately, if ‘problem identifiers’ cry wolf enough, business owners normally revert to two<br />

modus operandi. Switch off and do nothing or simply get so frustrated that they get rid of the employee, which<br />

may also be the wrong decision.<br />

By getting your team to not only think before they simply yell out everything you’re not doing well, but offer<br />

solutions that they can solve and implement, you will not only achieve way more but grow people around you.<br />

That’s worth more than anything!<br />

With Love,<br />

<strong>Issue</strong> <strong>#38</strong>


3 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

CONTENTS ISSUE<br />

<strong>#38</strong><br />

1<br />

5<br />

9<br />

12<br />

14<br />

16<br />

20<br />

24<br />

26<br />

How “Problem Identifiers” Can Fatigue<br />

Your <strong>Practice</strong><br />

How Ana Echeveste Added Structure<br />

To Her <strong>Practice</strong> & Increased Profits By<br />

250%<br />

Blocking Out The Noise - Where I<br />

Should Spend My Marketing Time &<br />

Budget<br />

How To Make Your Website More<br />

Profitable With Live Chats<br />

Kat Bell: How Inner Circle Helped Us<br />

Achieve a 40% Conversion At Our<br />

Spinal Screening<br />

Done For You Monthly Spotlight:<br />

91 Bookings For Less Than £2 A Lead<br />

Hall of Fame Podcast With Patrick<br />

Hogg: Taking a Failing <strong>Practice</strong> From<br />

200k To 600k Per Year<br />

5 Steps For Troubleshooting Your<br />

Clinic Scorecard<br />

Belinda Ambrose: How Joining The<br />

Platinum Class Has Helped Me Buy A<br />

New £650k Property!<br />

5<br />

26<br />

28<br />

Let’s Celebrate Your<br />

Facebook Learning Wins This Month<br />

Scan Here To Take You To<br />

Our All New Membership<br />

Site With Digital Versions<br />

Of Everything!<br />

<strong>Issue</strong> <strong>#38</strong>


4 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

Save The Date<br />

Fast Implementation Bootcamp<br />

Saturday 4th September - 9AM UK / 3AM CDT to 5:30PM UK / 11:30 AM CDT<br />

Inner Circle Q&A’s<br />

Start Time 8PM UK / 2PM CDT<br />

Wednesday 8th & 22nd September<br />

Tech Thursday<br />

Start Time 2PM UK / 8AM CDT<br />

Thursday 2nd, 16th & 30th September<br />

Call The Team Day<br />

Start Time 1PM UK / 7AM CDT<br />

Wednesday 8th & 22nd September<br />

CA Training Call<br />

Friday 17th September - 12:30PM UK / 6:30AM CDT<br />

<strong>Issue</strong> <strong>#38</strong>


5 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

How Ana Echeveste Added<br />

Structure To Her <strong>Practice</strong> &<br />

Increased Profits By 250%<br />

Q&A With Ana Echeveste By Dan K<br />

It’s hard not to come off chatting to Ana Echeveste feeling<br />

motivated to take on the world… not only is she great at<br />

speaking (seen in her Hall of Fame presentation) but also<br />

self-aware of her mistakes and determined to overcome<br />

obstacles.<br />

After studying Chiropractic in the United States, Ana<br />

returned to Spain and opened her own practice, which she<br />

admits got off to a good start where things were going well.<br />

“At the time it seemed like we grew really fast to around 100<br />

patients a week in six months completely organically without<br />

any real marketing. It’s nothing compared to the rockstars<br />

we have in the Inner Circle now; starting out by back then I<br />

thought it was quick and I was having a lot of fun. In Spain, we<br />

can’t really advertise or market with pain symptoms, so it all<br />

has to be vitalistic and we found the people we attracted were<br />

high-quality patients. I started 13 years ago and I still have<br />

some patients with me from the beginning.”<br />

But it really hasn’t all been smooth sailing for Ana. When<br />

she was doing the build-out for a second clinic in her second<br />

year of ownership she touched a series of 90-kilo glass panels<br />

against a wall that flipped and fell on top of her right knee. “I<br />

tore five ligaments, and it was really painful. I had to<br />

do lots of therapy, and it took me a full year to recover<br />

with daily rehab. I really couldn’t work and lead two<br />

clinics and the doctors had told me I had a 95% chance<br />

of not walking again. You can imagine how chaotic<br />

everything was in my life back then.”<br />

home, I started going to the practice in a wheelchair<br />

and doing Report of Findings with my leg straight<br />

held aloft because I needed to maintain and keep that<br />

connection with my patients.”<br />

Ana has been a member of our Inner Circle now<br />

for three years and isn’t scared to admit that even<br />

back then she found it a little overwhelming. “The<br />

word for joining up is certainly ‘overwhelming’ even<br />

though back then the Inner Circle wasn’t as big as it is<br />

now. I was in one of the first New Patient Avalanche<br />

courses where Ryan promised us an avalanche of new<br />

patients and I remember thinking ‘Oh god, that’s the<br />

last thing I need right now’ there was just so much<br />

information I couldn‘t see how I was going to take it<br />

all in. For me joining up gave me this moment where<br />

as a business owner I realised that there’s all this stuff<br />

that I didn’t know. And that was a huge moment for<br />

me because most of the time I thought I was doing<br />

great, then boom you’re hit with this realisation and<br />

you suddenly get exposed to so much information.”<br />

But Ana did find herself in that slim 5% and made a<br />

full recovery. “It took a lot of work to walk normally<br />

again and in that time I learnt a lot about the potential<br />

of the human mind. If you do what average people do<br />

you stay with average results. I knew I needed to be in<br />

that 5% so I did everything that I could, which really<br />

helped me understand people and how they can open<br />

their minds to doing more. I wasn’t willing to let that<br />

knee go. After the hospital and two months spent at<br />

<strong>Issue</strong> <strong>#38</strong>


6 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

“What I did though was to take everything<br />

one step at a time with the learning, and<br />

I’ve told Ryan many times that I’m a slow<br />

implementer. I don’t even really like to<br />

shamelessly copy because I like to do things<br />

my own way, but I have to question myself<br />

because it’s the smarter thing to utilise all the<br />

quick resources at your disposal in the Inner<br />

Circle.”<br />

‘What I did though was to take<br />

everything one step at a time<br />

with the learning’<br />

When she<br />

decided to<br />

sign-up for the<br />

Inner Circle Ana<br />

remembers a<br />

key one-on-one<br />

call with Ryan<br />

where she discovered what was lacking in her<br />

practice. “I told him my situation because I<br />

wasn’t struggling with a lack of patients, but<br />

I had gone through a lot of leadership issues<br />

because of things that had reared as a result<br />

of my health issues. Well, the Ryanism came<br />

about “when in the absence of rules, people<br />

make their own”. He told me that my issue<br />

was really a lack of structure in my practice. I remember hating<br />

that word, I always thought it meant bad things for a business by<br />

putting limits on it and believed freedom was better for myself<br />

and my team members, but in truth, he was so right. My team<br />

thrived from the proper structure and it’s made my life so much<br />

easier – again it’s something I never knew before speaking to<br />

Ryan.”<br />

One of those key leadership qualities Ana has learnt from the<br />

Inner Circle is how to hire smartly.<br />

And it included letting someone go and<br />

not being afraid to rehire them when<br />

they showed the right level of growth<br />

and development. “When I joined up<br />

and I began to change my approach to<br />

leadership there was a lot of internal<br />

resistance. I had a CA who ended up<br />

leaving and it took me 9 months to fire hire – she just couldn’t get<br />

on board with how I was changing within the business. But this<br />

person who left five years ago now is back on my team because<br />

she’s done a lot of personal development in her own time. We’ve<br />

realised now that she was the perfect CA but was having a<br />

problem with me evolving as a leader and now that she’s changed<br />

and grown it’s the perfect match to have her back. Ryan would say<br />

this to me all the time too that rehires in the perfect context are<br />

<strong>Issue</strong> <strong>#38</strong>


7 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

the best, and that’s what happened here.”<br />

When it comes to Ana’s big wins you only need to<br />

take a glance over her financial results for her Hall<br />

of Fame application, boasting a near 250% increase<br />

in profit since joining the Inner Circle with a 300k<br />

revenue increase. “I haven’t implemented everything;<br />

I haven’t even scratched the surface of everything on<br />

offer to understand and obtain. Perhaps I’ve done<br />

20% of things and that’s given us a 250% increase on<br />

profits.”<br />

But even for someone like Ana, there’s still always<br />

areas to build on for improvement, especially when<br />

it comes to passion areas in the business that requires<br />

more free time. “My biggest problem right now is<br />

I feel that my original content isn’t being reused<br />

enough, it drives me mad. I produce a lot of content<br />

because I love doing it. I’m the visionary type so I just<br />

need to create more and more but be able to get the<br />

maximum I can from each item. I’d love a situation<br />

where eventually I can step back from the running of<br />

the practice and go off and create all the content, we<br />

will see what can happen in the next five years or so.”<br />

On advice for a budding Inner Circle prospect, Ana<br />

keeps things simple with an easy-going mindset.<br />

“Just do it, I mean what do you really have to lose?<br />

What’s great is that you’re not tied down to a tenyear<br />

contract with the Inner Circle they’re flexible<br />

because they know their stuff works. Even if you join<br />

and just implement a little bit of the teaching, you’re<br />

likely to pay within the first few months your fee<br />

for the whole year – it’s that good! You don’t have to<br />

implement 100% of everything but you do have to<br />

give it everything to get things to fully work.”<br />

From injury and leadership woes to big growth<br />

and a remarkable determination, it’s hard not to be<br />

inspired by Ana in growing your practice and pretty<br />

much everything else!<br />

Dan K<br />

<strong>Issue</strong> <strong>#38</strong>


8 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

<strong>Issue</strong> #36


9 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

Blocking Out The Noise - Where I<br />

Should Spend My Marketing Time<br />

& Budget<br />

By Daniel Harris, Marketing Manager<br />

In the ever-expanding world of marketing, it’s very easy to get<br />

swept away by the latest trend, strategy, or application. This<br />

is a classic case of shiny object syndrome and is something<br />

we all must be aware of to effectively manage our time and<br />

marketing budget.<br />

Unfortunately, there isn’t a one answer fits all when it comes to<br />

this question. Every clinic is<br />

slightly different and factors<br />

such as location, turnover,<br />

size, number of practitioners<br />

and average lifetime value<br />

will all have an impact on<br />

how much you should be<br />

spending and where you<br />

should be spending your<br />

advertising budget. However,<br />

there are some points that<br />

everyone can take note of.<br />

Analise your budget:<br />

Marketing budgets are a<br />

strange thing. Providing a positive ROI (return on investment),<br />

some will argue there should be a ‘limitless marketing budget’.<br />

As a marketer this is my dream, however, due to cash flow and VOR<br />

(velocity of return), this very rarely ends up being the case. As a<br />

general rule, businesses tend to allocate 5% of revenue to marketing.<br />

However, this varies hugely depending on the industry, with some<br />

companies spending as much as 20% - 50% on marketing. For you,<br />

it is a case of working out how much you can spend on marketing.<br />

Remember, whoever is willing and able to spend the most to acquire<br />

a new customer always wins, so look at your turnover, your margins,<br />

your VOR and your current ROI for the marketing campaigns you<br />

have run. By having a handle on these numbers, you will be able to<br />

better understand how much you can allocate for marketing. Most<br />

chiropractors work with fantastic margins and can therefore afford<br />

to allocate a high percentage to marketing if needed.<br />

Focus on where your customers are and don’t<br />

overcomplicate it:<br />

Regarding paid media, there is still no better place to advertise<br />

your clinic than on Facebook. 2.85 billion people use Facebook<br />

monthly, 38.7% of which are over the age of 35! That means,<br />

your ideal customers are using Facebook and therefore you should<br />

be using Facebook to get in front of them. Instagram is another<br />

great platform. As with all social media, they build their audience on<br />

youth, but steadily this filters through to older adults. This happened<br />

with Facebook and it is happening with Instagram with 30.3% of users<br />

now over the age of 35.<br />

Google ads is another service that will put you directly in front of your<br />

potential customers. Here you can target key search phrases, allowing<br />

you to only pay when someone is searching for things you can help<br />

with. In the UK 87.7% of all<br />

online searches are currently<br />

made through Google. If you<br />

have a nice website that converts<br />

well, then you should definitely<br />

consider using Google ads to drive<br />

extra traffic.<br />

Traditional marketing is also not<br />

to be overlooked! Although much<br />

harder to track ROI than digital<br />

marketing, traditional marketing<br />

could still hold huge value for<br />

your practice. Although not as<br />

‘sexy’, and in some cases, requires<br />

more physical action, some of our<br />

traditional marketing campaigns have brought us our biggest returns.<br />

Print is still relevant and many people in your target demographic will<br />

still read the local newspaper each week, so having a sponsored segment,<br />

or being featured as a guest columnist is usually a great idea. Flyering is<br />

another ‘old school’ strategy that can see returns. Especially if you are a<br />

new practice, there are few better ways to get the word out than a wellorganised<br />

flyer campaign. Just be wary about using external companies<br />

for these campaigns as they are notoriously poor at delivering your flyers<br />

correctly!<br />

Field screenings are another banker and often come at a very reasonable<br />

price. This strategy is the foundation on which Halsa was built on<br />

and continues to be very lucrative to this day. Again, it is not as attractive<br />

as sitting at home watching new patient leads come in and it does require<br />

on the ground legwork. But it will consistently lead to good quality new<br />

patients and is yet another tributary to your new patient river.<br />

Focus on where you see the best results:<br />

You should have previously, or currently be, testing several different<br />

marketing strategies. Every clinic and every team will have strategies that<br />

they enjoy and that work well for them. Once you narrow down these<br />

strategies, you can start to focus on what really works (sometimes less is<br />

more). After overseeing Halsa and our done for you clinics marketing,<br />

I have seen this first-hand. Some clinics love lead generation adverts<br />

and see great conversions because they have robust follow up systems in<br />

<strong>Issue</strong> <strong>#38</strong>


10 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

up in conversation is TikTok. TikTok is wildly popular and is growing<br />

hugely. However, like most social media platforms, it is going through<br />

its early adopters’ stage which always starts with the youth. Although<br />

I predict this will start to shift to an older demographic sooner rather<br />

than later. Right now, more of your target audience is on Facebook and<br />

Instagram rather than TikTok.<br />

Does that mean that you can’t generate new patients from TikTok?<br />

Absolutely not, there are ways to get new patients from TikTok.<br />

The next question you have to ask yourself is can I generate MORE<br />

new patients through TikTok than I can through Facebook?<br />

Right now, based on our testing, the answer to that is likely no.<br />

place, others prefer in-clinic events (screenings and talks)<br />

and thrive on an in-person sale. There is no right or wrong<br />

answer here, it is all about figuring out what works for you<br />

and doubling down on those strategies.<br />

As a word of warning, do not focus too much attention<br />

on just one strategy. The worst thing you can do is find a<br />

strategy that works for you and put all your marketing eggs<br />

in that basket. If something were to happen to this new<br />

patient stream, your clinic would be in trouble. Try and filter<br />

down to the 3-5 best strategies that work for you as appose to<br />

just focusing your attention on one.<br />

Block out the noise – The best of the rest:<br />

This is potentially the hardest part to stick to. Whenever<br />

there is a new strategy or application, there is a huge amount<br />

of noise, both from the community and from the provider.<br />

Roughly every 6 months something new comes around that<br />

promises to be ‘the best thing ever’. Most of the time this is<br />

not the case! For most of you, marketing is not your full-time<br />

gig, therefore you must be pragmatic in the ways you spend<br />

your time and marketing budget. For the most part, it is not<br />

a good use of your time to try and sus out a new strategy, that<br />

is not tried and tested and has no guarantee of results. Most<br />

of the time this will end in poor results and a lot of wasted<br />

time. The best thing you can do is wait it out and let us make<br />

the mistakes on your behalf. This is one of the beautiful<br />

benefits of being part of the Inner Circle and Done For You<br />

service, we make mistakes, filter out the fluff and deliver the<br />

useful information directly back to you.<br />

The final question you can then ask yourself is … am I spending the<br />

maximum amount I can on Facebook Advertising whilst maintaining<br />

my cost per lead? If the answer is no, then there is no need to<br />

throw another marketing channel into the mix, focus your time<br />

and budget on what is working for you now instead of adding extra<br />

complexity and stress. If the answer is yes, then it may be time to<br />

branch out into another strategy as you have exhausted that<br />

specific resource.<br />

This is just one example, but you can use these questions to sense<br />

check any marketing strategy to decide whether it’s a good idea to<br />

dive deeper, or to re-focus your time and energy on what’s already<br />

working. I want to make it clear that luckily for us, there are many<br />

ways to generate new patients. What you need to become a master of<br />

is understanding what sources are going to give you the most bang for<br />

your buck whilst managing your time effectively.<br />

Other examples of strategies that can bring in new patients but<br />

may not always be the absolute best use of your time or budget are<br />

LinkedIn, Youtube, content (high production), Waze, Twitter<br />

and more.<br />

I hope this article has helped shed a little light on marketing<br />

allocation and has helped spark some introspection. At times, we all<br />

need to take a step back, look at the bigger picture and then re-focus<br />

our attention on the things that matter most. As always, if you are<br />

an Inner Circle member and have any questions about what I have<br />

discussed in this article, please drop me an email at:<br />

Daniel@dcpracticegrowth.com<br />

Until next time!<br />

Daniel H.<br />

That doesn’t mean there is absolutely no space to introduce<br />

a new or different strategy to your clinic, however, I would<br />

urge you to just check yourself beforehand, so you know you<br />

investing time and money for the correct reasons and not<br />

just because the old strategies ‘’got a little boring’’.<br />

One of the most recent shiny objects that keeps cropping<br />

<strong>Issue</strong> <strong>#38</strong>


WOULD 11 YOU LIKE US TO DO YOUR <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong>,<br />

AND<br />

ADVERTS FOR YOU?<br />

F A C E B O O K A D ' S<br />

G O O G L E A D ' S<br />

E V E N T S<br />

CONTACT DAN TO SEE HOW WE CAN HELP<br />

<strong>Issue</strong> #36<br />

DANIEL@DCPRACTICEGROWTH.COM


12 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

How To Make Your Website<br />

More Profitable With Live Chats<br />

By Ryan Rieder, Founder & Coach<br />

I’m going to share with you how to have the most<br />

profitable website of any chiropractor in your<br />

area. Now, I always say that I’m not a website<br />

expert, though I do have some great guys on<br />

my team that are experts on this and are helping me<br />

drive my marketing to a new level.<br />

But I do understand good marketing and I UNDER-<br />

STAND THAT THE CUSTOMER IS THE HERO,<br />

we are just the guide. So, even though I don’t really<br />

know much about the technology behind websites, I<br />

understand the strategy behind the marketing.<br />

to the website a day, and many websites have that,<br />

yes, changing the opt-in rate by 0.1% is statistically<br />

significant.<br />

But for us batting around with whether it’s blue,<br />

green, red, or yellow on the button, I just haven’t seen<br />

that level of difference.<br />

Don’t get me wrong. It makes a difference. But often<br />

like percentiles of percentiles, which in the bigger<br />

scheme of things across a hundred thousand landings<br />

I can absolutely guarantee that you will fight with<br />

your webmaster on this. He will make you feel like<br />

you don’t know what you’re talking about. He will<br />

also argue until he is blue in the face with you.<br />

He’ll tell you that some of this stuff is ugly. It<br />

doesn’t look cool. And it’s all irrelevant because an<br />

ugly website can often outperform a sexy website.<br />

Let me say that again. I don’t care how pretty your<br />

website is. It’s about the statistics of the website.<br />

So, I’m going to give you just the truth about websites.<br />

What’s interesting about websites is that we are not<br />

playing in a space where we can justify spending<br />

extreme amounts of money. Often that justification<br />

comes off the back of driving a ton of traffic to that<br />

website.<br />

What happens is you have consultants in, and they<br />

will say to you, “We really need to do a meta-analysis<br />

of the page and we need to decide if we put this header<br />

as blue instead of red.”<br />

Now, when you’ve got a hundred thousand visitors<br />

a day maybe it makes a difference...But honestly, in<br />

our business, you’re looking to make your website<br />

good enough.<br />

Live Chat:<br />

I’m sure you are familiar with it as it’s now on<br />

websites all over. I believe we were one of the first to<br />

implement it in chiropractic and we’ve had it on our<br />

website for a few years now.<br />

The way it works is when you go to a website, you’ll<br />

often see a little circle at the bottom, or it’ll pop up as<br />

a chat box. It works like a WhatsApp chat or a Facebook<br />

messenger chat where you can chat usually live<br />

with someone on the other end and it’s a customer<br />

<strong>Issue</strong> <strong>#38</strong>


13 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

One way you can do it is set chats to show<br />

immediately when they join your website, “Hey,<br />

it’s Ben here from Halsa Care Group. Just let me<br />

know if there’s anything I can help with.” Or you<br />

can customize them to only pop up after they’d<br />

been browsing for a minute and it might be,<br />

“We’ve seen you’ve been browsing for a while.<br />

Have you found what you’ve been looking for?”<br />

service line.<br />

The benefit is that it adds a personal touch. Instead<br />

of it just being a form that people fill in, they can<br />

directly talk with someone within most live chat<br />

functionalities.<br />

You can even put people’s pictures so you can have<br />

your actual CA’s picture or just a friendly face, and<br />

you can have their name. So, it just adds that nice<br />

personal touch.<br />

It’s the most convenient way to start a conversation.<br />

It’s a lot easier than someone having to get out their<br />

phone and put in a telephone number and then give<br />

you a call. It’s a lot easier than them having to fill in<br />

their details. It’s right there in front of them. And it’s<br />

the easiest way for them to start a conversation with<br />

you.<br />

Many people actually prefer it to calling now. I’m<br />

not sure if people are just getting more antisocial, but<br />

it’s definitely the trend these days, especially with the<br />

younger generation, though I think this is spreading<br />

into older generations now, that people prefer not to<br />

call. For example, self-checkouts are super popular,<br />

because people don’t seem to like any kind of human<br />

interaction these days. So, giving them the option to<br />

go through a live chat is invaluable.<br />

For me personally, if there’s a live chat option for<br />

customer service, I’m going to go to that before I<br />

go to a phone line... phone lines are notoriously bad<br />

when it comes to customer service with wait times<br />

and things like that. So, people are going to go naturally<br />

towards a live chat function.<br />

Another thing you can do is track when someone’s<br />

revisiting your website and you can have the<br />

chat say, “Hey, welcome back to the website. How can<br />

we help?” All these things are going to customize the<br />

journey for your customer and increase engagement.<br />

Once you’ve got that first touch point on that first<br />

bit of interaction, you’re going to have a real easy<br />

time with them.<br />

LOTS OF CHIROPRACTORS STILL AREN’T<br />

DOING THIS... So, the chiropractor down the road<br />

probably isn’t doing this; and if they are doing it,<br />

then you definitely need to be doing it.<br />

You can have it manned so that one of your team<br />

answers it even just at certain points throughout the<br />

day. You can also set up automation funnels through<br />

the live chat creating automated conversations. You<br />

can just say, “Fill in your details and we’ll get back to<br />

you.”<br />

You’re going to get so much interaction through<br />

these. You’re going to learn about frequently asked<br />

questions. You’re going to learn common objections<br />

very quickly through this, and that’s going to help<br />

you develop your website and develop your services<br />

more.<br />

The service we use is LiveChat.com but there are<br />

probably five to 10 good ones available at the moment.<br />

They all do a very similar job.<br />

You have to go all in on your website to win!<br />

However, it’s still true that many people, especially<br />

the older generations, would prefer a call. That’s why<br />

you offer both on your website.<br />

<strong>Issue</strong> <strong>#38</strong>


14 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

How Inner Circle Helped Us<br />

Achieve a 40% Conversion At<br />

Our Spinal Screening<br />

Q&A with Kat Bell, PM for Luc<br />

Archambault, by Dan K<br />

For our latest CA interview, we reached out to Kat Bell,<br />

Head CA for Luc Archambault, to find out how things are<br />

going with them in the clinic and what it was like joining<br />

a practice that was already established in the Inner Circle.<br />

Hi Kat, how’re things going?<br />

Hi, they’re good thanks. I’ve been isolating with Covid<br />

but we’re excited to be in the all-clear soon.<br />

You’ll have to have something special<br />

planned for when you get the all-clear…<br />

Definitely, we’re counting down the days until<br />

we’re allowed back into the world!<br />

Would you mind telling us a bit about yourself<br />

and the practice?<br />

So, I’m Luc’s Head CA here in the clinic and<br />

started working for him about 8 months ago. I<br />

have a background in wellness, originally from<br />

being a massage therapist working in various<br />

spas across London. Over time I got more<br />

interested in the admin side of things and what<br />

goes on behind the scenes of wellness.<br />

The clinic is super busy. We’re vibrant with a strong<br />

community feel behind us as we want everyone to feel<br />

like they’re part of the Spineworks family when they enter<br />

through the doors. We specialise in CBP corrective care<br />

which makes us stand out as being not just your standard<br />

chiropractic clinic – it’s getting patients amazing results!<br />

At the moment there’s just one CA / Receptionist in the<br />

business, which is me, but we also have a sports therapist<br />

there that’s on reception too and he’s really good at it as<br />

well. He used to handle the desk before I came in, he<br />

actually taught me everything.<br />

What was it like stepping into not only chiropractic,<br />

but a practice in Ryan’s Inner Circle?<br />

As I mentioned my background was in wellness and I<br />

was doing quite a bit of admin when I saw the job role<br />

pop up. It was listed as CA and <strong>Practice</strong> Manager, which<br />

I’ll develop into. So, when I came in and met Luc in the<br />

interview, he was really straight up about it all and told<br />

me that there’s like evening<br />

courses and online courses<br />

with this group called Inner<br />

Circle. I remember saying<br />

that I thought it was cool;<br />

it was exciting even then<br />

because I’m someone who’s<br />

always looking to learn<br />

more.<br />

Have you been on lots of<br />

different calls so far?<br />

Within my first few weeks,<br />

Luc got me to watch New<br />

Patient Avalanche, which<br />

was amazing! It was incredible to learn each week about<br />

a different topic and how to grow the business with<br />

marketing. I remember in particular the one where you<br />

went through how to grow through Facebook, as well as<br />

utilising the website and how to follow-up from leads.<br />

Anything to do with leads is just gold dust when you<br />

know how to properly nurture them and make them into<br />

long term patients.<br />

Have you seen many changes within the business from<br />

information from the Inner Circle?<br />

I knew from my time working in the spas that having<br />

a rewards programme is really important because you<br />

<strong>Issue</strong> <strong>#38</strong>


15 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

want your clients to feel like they’re number one and<br />

that they’re part of the community. That’s something<br />

I’ve noticed from the Inner Circle calls as well that the<br />

practice willing to spend on retention is always more<br />

likely to keep that patient for longer.<br />

We have birthday emails,<br />

which is just a funny email<br />

saying Happy Birthday from<br />

Luc and the patients reply<br />

to it – they love it! And then<br />

when we know it’s their<br />

birthday, we send them a few<br />

bits.<br />

From the course, we’ve really got into the welcome<br />

sequences and cost inquiries to make patients engage.<br />

That’s so it’s not just a ‘can you send us your price list’<br />

but more of a nurturing process and to show them that<br />

we care. There’s a video of Luc so they can see who he is<br />

and he can tell them as much as possible like why chiropractic<br />

care is good for them – that’s really important.<br />

What are some of the biggest wins you’ve seen?<br />

I’ll have to go with our first in-clinic spinal screening.<br />

We’ve done two but the first was the more successful.<br />

That was just<br />

when we came<br />

out of the first<br />

lockdown, so<br />

I think we had<br />

25 patients<br />

come through<br />

the door from<br />

65 leads and<br />

around 10 of<br />

them took up<br />

care with us.<br />

The second<br />

one wasn’t as successful we think because it was when<br />

everything was locked down again, but chiropractic<br />

care was obviously an essential part of life so we could<br />

carry on. But I still think that people were a bit nervous<br />

coming out and going into a wellness and medical<br />

clinic for treatment. I think for that one from 89 leads<br />

we had around 40 come and 16 signs up, so still really<br />

good conversions but at a slightly smaller scale.<br />

I have to ask, are you using our Done For You Newsletter?<br />

We are! We love everything Done for You here – our<br />

campaigns with Cheyenne are doing so well. She’s<br />

amazing and we touch<br />

base every few months<br />

to go over the next<br />

campaigns. Sometimes<br />

we even reach<br />

out when an idea hits<br />

us, and she handles it<br />

like the expert she is. Even when we schedule a meeting,<br />

she’ll know what campaigns are coming up and<br />

suggests us say around now for our ‘Back to School’<br />

campaign.<br />

‘Our first spinal screening we did<br />

saw 25 people walk through the<br />

door and 10 sign up to care with us’<br />

When it comes to the newsletter, we use the service<br />

and get it printed, then we put the copies out in the<br />

clinic and actually send it in the post to our 12 highest<br />

spending patients!<br />

We then send out two emails over the two months<br />

with different segments of the content and link it to<br />

our website to promote the blog side of things. It’s all<br />

about getting the most out of<br />

everything.<br />

How important do you think<br />

it is for CAs to watch the Inner<br />

Circle live videos?<br />

I think that it’s really important,<br />

without it to be honest I<br />

would just be a very baseline<br />

sort of good at my job. I feel<br />

like everything that I’ve learnt<br />

from you guys, the courses, the<br />

content, Cheyenne and Kieran<br />

have really helped me to grow and not be just like a<br />

gamer but a star gamer in the practice! So, I think we’re<br />

all really lucky and grateful to have you guys help us<br />

out with everything!<br />

Dan K<br />

<strong>Issue</strong> <strong>#38</strong>


16 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

Done For You Monthly Spotlight:<br />

91 Bookings For Less Than £2 A Lead<br />

By Kieran Bland, Marketing Assistant<br />

Wow, wow, wow! What a month it’s been<br />

for our Done For You members. As per<br />

usual, our DFY members have smashed it<br />

out of the park, each generating lots and<br />

lots of leads and growing their businesses ever-more than<br />

they could imagine!<br />

Now, the moment you’ve been waiting for...let me<br />

announce these incredible stats for you<br />

One particular DFY member has had<br />

an incredible run of leads within a 10-day<br />

campaign we ran at the beginning of July.<br />

Now, as marketers, we are always back ourselves<br />

when it comes to our advertising, but<br />

even this blew our socks off with how many<br />

leads that were generated in such a short period of time.<br />

Gurmeet Tulsi of Healthwise Chiropractic Clinic in<br />

Hounslow has been a part of our Done For You service for<br />

10 months. Before the lovely Gurmeet came on board with<br />

our service, she was generating between 10 - 13 sign-ups<br />

on a spinal screening. She has since then increased her<br />

leads through Eventbrite 10x the amount she was generating<br />

just a year ago.<br />

We had to turn this campaign off 4 days earlier than its intended<br />

end as the leads were coming through at an insane<br />

rate, to the point where the clinic was fully booked up, after<br />

just 10 days of Facebook advertising.<br />

‘We had to turn this campaign off 4 days<br />

earlier than its intended end as the leads<br />

were coming through at an insane rate’<br />

11-Day Spinal Screening Campaign:<br />

Overall Spend: £228.66<br />

Leads through Eventbrite: 118<br />

Cost Per Lead: £1.93<br />

Booked: 91<br />

Booking Rate: 77.12%<br />

Don’t believe me? Here’s the proof!<br />

<strong>Issue</strong> <strong>#38</strong>


17 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

How did you get good conversions?<br />

Gurmeet and her amazing team were the result of that! Making sure that each<br />

lead is well looked after and informed throughout the whole process, this consists<br />

of calls when the event is approaching and the excellent service they provide when<br />

a client comes into the clinic on the day. All of this whilst offering them the best<br />

possible healthcare moving forward.<br />

So, how was it achieved through our Facebook advertising?<br />

The art of our advertising comes through our copy, images and targeting.<br />

We run copy & images that have been tried and tested over years, that way we know what works best in order to get<br />

the most out of a campaign for our DFY members.<br />

The targeting is crucial to the success of booking & show-up rates. We don’t want to target someone that lives 1 hour<br />

away - the likelihood of this is they won’t show up. So, we have to be precise in the areas we target around the clinic.<br />

Keeping the audience well contained within a certain area, but a big enough audience to generate lots of leads.<br />

Of course, lots more goes into a campaign than just that, such as placements, campaign times, budget, building out<br />

the landing page & follow up process. All coming together to create a successful campaign.<br />

That’s it for this month’s Done For You spotlight. A big congratulations to Gurmeet who continues to grow her business<br />

more and more! Check back next month for a new Done For You spotlight winner.<br />

Happy Marketing!<br />

Done For You Team<br />

Kieran<br />

<strong>Issue</strong> #36


18 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

What is an email clickthrough<br />

rate? And how do<br />

you improve it?<br />

By Cheyenne Cordova, Marketing Assistant<br />

Welcome back to all things email<br />

marketing!<br />

In email marketing, there are<br />

so many different statistics to keep an eye on.<br />

Sometimes at first, it can feel slightly overwhelming<br />

to make sure you know what they all mean and<br />

know whether they are good or bad.<br />

The click-through rate (CTR) is one of the most<br />

important email marketing statistics! Let’s find out a<br />

little more about what it is, how<br />

to calculate your CTR, and to<br />

understand what a good CTR is.<br />

Your click-through rate is one of the main indicators for<br />

audience engagement. The higher your click-through-rate<br />

the better! With a high click-through rate, it can highlight<br />

your content is engaging and relevant. What happens if it is<br />

low? (Don’t worry, I’ll be giving you my top tips next month<br />

on how to improve your click-through rate!)<br />

How do you calculate your click-through rate?<br />

Calculating your click-through rate isn’t difficult.<br />

However, before you begin you must decide on how you<br />

are defining a click. You can measure a click in two ways:<br />

What is a click-through<br />

rate?<br />

A click-through rate measures<br />

how many times recipients click<br />

a link within your email.<br />

<strong>Issue</strong> <strong>#38</strong>


19 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

1) Clicks by a person<br />

If a person clicks the same email link three times, it will count as one click.<br />

2) Individual clicks<br />

If a person clicks the same email link three times, it counts as three clicks.<br />

Once you have decided what way you are going to define a click, you must stick with it, or else your click-through will<br />

be inconsistent.<br />

The click-through rate formula:<br />

What is a good click-through rate?<br />

If I asked you what you think a good click-through rate is chances are you are probably guessing too high! A high<br />

click-through rate is anything more than 4%. Is that lower than you initially thought?<br />

So, if your click-through rate is anything between 2% - 3%, you are right in line with average click-through rates.<br />

However, that does not mean you shouldn’t be trying to aim high for an excellent click-through rate.<br />

My next article will be discussing how to increase your email click-through rate.<br />

See you next time!<br />

Cheyenne<br />

<strong>Issue</strong> <strong>#38</strong>


20 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

Hall of Fame Podcasts:<br />

Taking a Failing <strong>Practice</strong><br />

from 200k to 600k Per Year<br />

By Ryan Rieder, Founder & Coach<br />

Hey, everyone. Welcome to this little<br />

extract from the DC <strong>Practice</strong> <strong>Growth</strong><br />

Podcast. We have a super cool episode<br />

for you today, and it’s a series that I’ve<br />

started in which I will be interviewing my recent<br />

Hall of Fame applicants. For those of you who don’t<br />

know, Hall of Fame was a competition we ran where<br />

we asked all my Inner Circle members to submit<br />

applications detailing their growth, backstory and<br />

lessons they’ve learnt in their journey with me.<br />

For my first of the series, I sat down with someone<br />

who whenever I think of him, I just think of just<br />

a good heart, a genuine human being and super<br />

transparent. Plus, what you see is what you get<br />

with him. In his clinic in Eastbourne, he’s taken<br />

his business from a revenue<br />

of around £220,000 to over<br />

£600,000 with gross profits<br />

which is AMAZING!<br />

months, but then obviously your insurance and your GCC<br />

fees are due for renewal. And I had that old crap moment of<br />

realizing that I hadn’t even had enough money to basically<br />

put myself back onto the register for the next year. So that<br />

was why I ended up working over in Brighton. I believe<br />

Rob [old practice owner] was doing the New Patient<br />

Avalanche course. I can only assume because I found his<br />

old bound copy of your book before you actually put the<br />

print version on Amazon. And I remember when I got<br />

offered to take over the practice I started photocopying the<br />

bits in the book that I was like, “Oh, these, these are good. I<br />

need to take this with me”.<br />

But I realised I was never going to get all those great<br />

teaching lessons done in the practice I was in because there<br />

wasn’t any systems there or any structure, which is why<br />

It’s none other than Patrick<br />

Hogg.<br />

R: Welcome to the podcast<br />

Patrick! How are you doing<br />

buddy?<br />

P: Wow. That was a hell of<br />

an introduction. Hey, I’m very<br />

well, thank you.<br />

R: What did the practice look like when you started<br />

with me? How many people were in it? What are the<br />

systems like? How did you feel?<br />

P: I initially worked in the practice that I’m now<br />

running. I was working there as an associate; it was<br />

my first job outside of chiropractic school. And I’d<br />

been practicing with them for about four or five<br />

I think it was flopping in the first place and why the guy<br />

wanted to get rid of it. So, like you said, it was turning over<br />

around the £200,000 mark. But the old owner was relying<br />

on only a couple of sources of new patients. When I was<br />

working there, he had a newspaper article that was working<br />

really well in the local newspaper. And ironically, literally<br />

the week that I started, that newspaper company went<br />

bust. So, all the new patients dried up. As we’ve obviously<br />

discussed in the past, “the worst number in is one”.<br />

<strong>Issue</strong> <strong>#38</strong>


21 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

P: I don’t think I’ve done anything original<br />

since I’ve started in the Inner Circle and I<br />

will openly admit that almost none of my<br />

work is original. Like literally none of it!<br />

R: How does it make you feel to say that?<br />

He was relying on newspapers and Groupon, and then<br />

he put an A-frame out the front of the clinic and just<br />

basically cut his price down to nothing for the new patient<br />

exam, which when I took over the practice, I just realised<br />

that what it was doing was bringing in really bad quality<br />

leads, like all the time, because there was no kind of sense<br />

of urgency on the new patient appointment, because<br />

everyone just knew they could have discounts all the time.<br />

And then when it came to actually then converting them<br />

onto care plans, again people were expecting the same<br />

thing.<br />

R: So, since you’ve had all this amazing success… did<br />

you find it easy?<br />

P: I’m one of these people where that<br />

doesn’t worry me. I think people want to try<br />

and reinvent the wheel and you know what?<br />

The wheel works fine. A wheel is going to<br />

get me to where I need to go, and I’m not<br />

looking to be different. Business is business<br />

and structure is structure; what works really<br />

does work! Why try and go out there and do<br />

everything differently? I mean you can put<br />

your own spin on it, don’t get me wrong, like<br />

we do by changing the branding and stuff, but the content<br />

is the same. We don’t try to change too much.<br />

So, yeah, I’m super shameless at copying. I think<br />

everything from our email series to our adverts on<br />

Facebook are copied. I use a lot of the ideas from people<br />

like Filippo and Belinda, and everyone else in the Inner<br />

Circle. So, a lot of my stuff is either copied from them<br />

or you guys, even down to the systems we use. You guys<br />

use Infusionsoft, we saw the benefits of that, and we<br />

use Infusionsoft. It’s much easier to model someone<br />

else when they’re already working and being a success<br />

for them because it takes a lot of the risk out. You’re not<br />

experimenting with something untested.<br />

P: Absolutely not and it still isn’t! You<br />

know, people think you get to a certain level<br />

and then it becomes plain sailing. No, it’s<br />

the same level of work. You’re just making<br />

more money. It was the same amount of<br />

work to go from the 200k mark to the 300k<br />

and the 300k to the 400k, it’s still the same.<br />

There’s always going to be another level of<br />

complexity or a new staff member that’s<br />

going to take you to that next level. And<br />

you know for me that’s always a challenge.<br />

There’s never a day where I don’t wake up<br />

and think “Oh, today’s going to bring me<br />

insight” and there’s always a new challenge<br />

at some point.<br />

R: How has the power of the Inner Circle<br />

group helped you?<br />

<strong>Issue</strong> <strong>#38</strong>


22 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

R: When you say ‘structure’ tell me, what do you mean?<br />

P: Just to have a system within the clinic. So, for example the structure of our reactivation campaign would be that we<br />

send four or five emails, followed by a letter, followed then by several telephone calls for one campaign. The structure<br />

of the business would be like saying ‘who’s in what seat doing what role’. There are structures for almost everything,<br />

even when defining your year goal, three-year goal and five-year goal.<br />

Pretty much everything within your business can be broken down into some level of structure, whether yeah that’s<br />

the next campaign you’re going to be running as an advert, the team and goals. I’ve always held onto the belief that<br />

‘A goal without a plan is just a wish, because you have no system or structure of how you’re going to get there; you’re<br />

essentially in a boat without a sail hoping you’re going to blow in a certain direction. And you have no way of knowing<br />

where you’re going to go. Structure gives you direction; sometimes you’ll get it wrong, but you realise faster by having<br />

structure and you have to turn the boat around – which we’ve done a couple of times.<br />

…You can catch the rest of my Hall of Fame podcast with Patrick on the CD enclosed in this newsletter or<br />

alternatively check out the video on my YouTube channel under Ryan Rieder<br />

<strong>Issue</strong> <strong>#38</strong>


23 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

DC PRACTICE GROWTH PODCAST<br />

Ryan Rieder<br />

DC PRACTICE GROWTH PODCAST<br />

<strong>Issue</strong> #36


24 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

5 Steps For Troubleshooting<br />

Your Clinic Scorecard<br />

By Elizabeth Hack, Client Success Coach<br />

Why should you have a scoreboard in your<br />

business?<br />

Firstly - To know the score of<br />

course! Pearson’s Law states that what is measured,<br />

and reported on, improves exponentially.<br />

Secondly - So you can see the health of your<br />

business at a glance of a few numbers (even if sat<br />

on the beach in the Maldives) .<br />

Thirdly - It allows your team to manage themselves<br />

and gives a fairer, more objective view on<br />

performance (No more micromanaging! Yippee!)<br />

As part of the Ryan Rieder Proven Process I would like to<br />

imagine that you have built out your Vision Reality Document<br />

(The two page Business model whereby you lay out<br />

where you would like to be). If not it may be worth reaching<br />

out to me to see how I can assist you in getting this done ;)<br />

The scoreboard simply works side by side with your vision<br />

for the next 90 days and chunks your 90 Day goals into<br />

weekly ones that you can then report on as part of your<br />

weekly leadership / productivity meeting.<br />

Even if none of the above are done - NEVER FEAR! We<br />

can still create a killer scoreboard together with 5 Simple<br />

Steps:<br />

Step 1 - Schedule time with your leadership team<br />

• Timeboxing meetings like these into your diary get<br />

you and the in the right mindset to work ‘on’ the<br />

business.<br />

• It is tempting to go too deep in a Scorecard. Don’t<br />

overthink it!<br />

• Just think about your car. It is a complicated machine<br />

with thousands of parts, but there’s only a handful of<br />

gauges on your dashboard because there are only a<br />

few key things you need to monitor to keep it running.<br />

• Do we have fuel? How fast are we traveling? How’s the<br />

engine’s performance? Oil OK? Water temp OK? How<br />

far have we travelled?<br />

• Scorecards are the same way. Ultimately, you want to<br />

look at leading indicators and know:<br />

1. How many visits did we see this week?<br />

2. What is our future visit percentage?<br />

3. How many New Patients did we see?<br />

4. How many referrals did we get?<br />

5. How many memberships did we sell?<br />

6. What was our telephone call answer rate?<br />

7. What is our average cost per visit?<br />

Step 2 - Work backwards from your targets<br />

• Either use your 90-day plan from your Vision Reality<br />

Document or take a moment to decide what your targets<br />

are for the next 90 Days<br />

• Literally divide the targets by 12 (12 Weeks in 90 days)<br />

e.g. if target is to have 12,000 visits in the next 90 days<br />

your scorecard visit number would be 100 per week<br />

• Make sure there is a number for each department of<br />

your business (your leadership team will be able to help<br />

you here):<br />

• Sales<br />

<strong>Issue</strong> <strong>#38</strong>


25 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

• Marketing<br />

• Finance<br />

• Operations<br />

• Practitioners<br />

• Front Desk<br />

Step 3. Start Identifying Measurables by Asking Each Team Member: “How do you know you had a good week last<br />

week?”<br />

• Measurables are the activities or results that we must achieve on a weekly basis in order to have successful weeks, and<br />

thus successmonths,<br />

quarters, and<br />

years.<br />

• From a numbers<br />

standpoint, did<br />

achieve the goals for<br />

the week? For example,<br />

Make X calls? Saw X<br />

New Patients? Created<br />

leads? Have X Sales?<br />

Have X in the bank?<br />

ful<br />

we<br />

X<br />

• These are the measurables<br />

you should plug<br />

into your Scorecard.<br />

Step 4. Assign accountability<br />

• For each number to a person who it relates to e.g. head of marketing looks after the marketing number<br />

Step 5. Report on Scoreboard each week during<br />

productivity meeting<br />

• Agree to report your numbers to the Team Member in charge of your scoreboard each week<br />

• For examples of Scoreboards please refer to your Inner Circle members portal under ‘Ryan’s Proven Process’ or Turn to<br />

pages 18, 19 and 20 of your ‘Ryan Rieder’s Proven Process’ Document.<br />

If you are not yet an Inner Circle member or have any questions please reach out to me on:<br />

elizabeth@dcpracticegrowth.com<br />

Here to help you<br />

Elizabeth<br />

<strong>Issue</strong> <strong>#38</strong>


26 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

How Joining The Platinum<br />

Class Has Helped Me Buy A<br />

New £650k Property!<br />

By Dan Kleiner, Content Writer / Journalist<br />

This is a new article you’ll be seeing monthly<br />

where we interview and do a deep-dive<br />

into one of our Platinum Mastermind class<br />

members, giving you a chance to learn and<br />

hear from them on all things Chiropractic, Inner Circle<br />

and how Platinum is helping them grow to ever<br />

greater heights.<br />

Our first Platinum interviewee is none other than<br />

Hall of Fame finalist and the one-chiro practice superstar<br />

Belinda Ambrose…<br />

Hi Belinda, would you mind telling us a bit about<br />

yourself?<br />

Hi, well I’ve been a Chiropractor just shy of 30 years<br />

practising as a sole doc in a little market town called<br />

Hexham in Northumberland.<br />

How did you get involved in the Inner Circle?<br />

Early in my practice career, I promised myself that<br />

should I ever become blessed with children I would<br />

wish for them to privately educated. With barely<br />

enough funds left to pay for existing fees, my youngest<br />

daughter had just passed the entrance exam to go<br />

to the same school as her older siblings. The stress of<br />

wondering where the money was coming from was<br />

utterly overwhelming and I just had to do something.<br />

And, then as if the universe had heard me, an email<br />

dropped into my box from the UCA advertising a<br />

free online seminar by RR on getting an avalanche<br />

of new patients. I registered immediately and before<br />

the conclusion of the webinar, I had signed up to do<br />

Ryan’s flagship course New Patient Avalanche, and I<br />

started to feel a pulse of hopeful optimism again.<br />

When did you decide to make the step to join our<br />

Platinum Class?<br />

After two years in Inner Circle and experiencing<br />

the giddy heights of success that seemed undoable<br />

two years earlier, I was finding with each goal<br />

smashed, there is always a new level and another<br />

breakthrough just around the corner. I realised that<br />

<strong>Issue</strong> <strong>#38</strong>


27 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

goals are never ‘one and done’, they are simply there<br />

as magnets to continually drive me forwards.<br />

Whilst going through<br />

some challenges in both<br />

my personal and professional<br />

life, I was desperate<br />

to make the next quantum<br />

leap and as if by universal<br />

providence, Ryan announced<br />

his new Platinum<br />

Mastermind group – I was<br />

in.<br />

Yes, it wasn’t cheap, but<br />

if you get something for nothing, you’re less likely<br />

to implement and make change. The biggest push I<br />

needed was to get the Org Chart done and accountability<br />

seats allocated. With the seemingly never-ending<br />

staffing challenges, there never appeared to be the<br />

right time. The first Platinum Mastermind covered<br />

exactly what I needed to tighten our practice context<br />

and our next Quarterly a few weeks later saw the job<br />

done.<br />

How did joining the Platinum Class change<br />

things for you?<br />

I have always been an accidental investor and had<br />

already collected a handful of properties over the<br />

years before joining Inner Circle. I realised I was way<br />

behind the curve ball with creating financial security<br />

and freedom, and a big draw towards joining Platinum<br />

was the hint at education in property investing<br />

and wealth creation. Having previously dabbled in<br />

property world I needed a catalyst to make it a more<br />

serious endeavour. The property world can be a very<br />

grubby business, however having access to ‘Ryan’s<br />

people’ provided enough reassurance and ‘security’<br />

that would make the leap less terrifying.<br />

it alone, so I have embraced the joy and complexity<br />

of a JV arrangement. We are now in the process of<br />

buying a second Chiropractic business from a retiring<br />

doc, which naturally,<br />

also includes the building<br />

freehold!<br />

What would you say are<br />

the other big benefits of<br />

being in the Platinum<br />

Class?<br />

Platinum also provides a<br />

massive aspect of accountability<br />

– imagine getting<br />

to the next Mastermind and I had done nothing to<br />

change?! The group is full of luminaries, real star<br />

achievers and people I genuinely look up to - I certainly<br />

don’t want to be the one lagging behind!<br />

…And finally what’s it like to get some more personal<br />

face-to-face time with Ryan at the Platinum<br />

Masterminds?<br />

It’s always exhausting and exhilarating working with<br />

Ryan, he’ll really bring out the best in you - Platinum<br />

Mastermind will definitely give you the ‘slight edge’<br />

and take you on the journey from being just great to<br />

becoming truly exceptional.<br />

Dan K<br />

Since Platinum Mastermind, I am in the process of<br />

buying a £650,000 HMO. The process has been very<br />

straightforward, and I’ve been handheld all the way.<br />

Another fabulous ‘Done with You’ service, but exclusively<br />

for members of Platinum :).<br />

Always nervous of going into partnership with<br />

anyone, I have also realised that it’s really hard to go<br />

<strong>Issue</strong> <strong>#38</strong>


28 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

Let’s Celebrate Your<br />

Facebook Learning Wins<br />

This Month<br />

By Dan Kleiner, Content Writer / Journalist<br />

As part of the Inner Circle we love celebrating your wins, especially when it comes to learning.<br />

We’ve collected some of the best Facebook posts on your learning and teaching wins.<br />

Congrats to everyone who’s made this month’s list.... get posting on the group now to see<br />

yourself here next month!<br />

P.S. Lot’s of our posts come after our bi-weekly Q&A live session with Ryan on Wednesdays. If<br />

you’re wondering when the next Q&A is check out Save The Date on page 4 for all our upcoming<br />

calls in September!<br />

<strong>Issue</strong> <strong>#38</strong>


29 <strong>Practice</strong> <strong>Growth</strong> <strong>Playbook</strong><br />

<strong>Issue</strong> <strong>#38</strong>


RYAN’S MEMBERSHIPS<br />

Grow your practice and leadership mindset with DCPG<br />

across our range of journey tiers<br />

- PRACTICE GROWTH PLAYBOOK -<br />

This is our entry level membership that includes access to our busy and supportive<br />

Facebook group, a monthly newsletter packed with articles and interviews to inspire and<br />

inform about Chiropractic, digital version links, a monthly training audio, a Swipe &<br />

Deploy pack to implement into your practice, and one GUEST PASS ticket to attend a<br />

Mastermind event! (venue fee still applies)<br />

To join contact: elizabeth@dcpracticegrowth.com<br />

- RYAN RIEDER’S MASTERMIND<br />

INNER CIRCLE PROGRAM -<br />

This is where the MASSIVE GROWTH REALLY BEGINS. As an Inner Circle<br />

member you get access to an arsenal of tools to help grow your practice, in addition<br />

to all the PGP perks you also get: one-on-one coaching calls with our Client<br />

Success Coach, access to Marketing Bootcamp presented by Ryan’s team, lifetime<br />

access to New Patient Avalanche, bi-weekly Q&A calls with Ryan, bi-weekly<br />

calls with Ryan’s team, monthly CA training calls, monthly Infusionsoft training<br />

calls, access to 3 LIVE IN-PERSON Mastermind events per year (venue fee still<br />

applies), Done For You print newsletter and Done With You book (one-time flat<br />

book fee applies).<br />

* It’s not uncommon for members to double, triple or quadruple their practices on this membership*<br />

To join contact: elizabeth@dcpracticegrowth.com<br />

- PLATINUM MASTERMIND -<br />

(application only)<br />

Our exclusive membership. This is LIMITED to APPROXIMATELY 10 MEMBERS<br />

per class who get to experience an INTIMATE and PERSONAL SESSION with RYAN<br />

and his mentors ALONE for 2 DAYS at least 3 TIMES A YEAR. ENROLLMENT for<br />

the Platinum Masterminds only happens ONCE A YEAR.<br />

To join the waiting list please contact: elizabeth@dcpracticegrowth.com<br />

- DONE FOR YOU ADVERTISING -<br />

This is one of our supplement services for our Inner Circle members, offering to do your<br />

Facebook, Google and Eventbrite advertising for you. We teach you the steps of setting<br />

up your ads in case you wanted to learn for yourself or we’re happy to run them for you<br />

full time. Our team runs ads for clients every single day!<br />

To find out more contact: daniel@dcpracticegrowth.com<br />

- FOUNDATION<br />

STANDALONE<br />

COURSES -<br />

Ryan’s hands-on webinar courses<br />

teaching you the lessons he’s learnt<br />

running his multi-million earningpractices<br />

featuring leadership and<br />

mindset insights, content creation,<br />

marketing, patient engagement and<br />

business financials. Take notes and<br />

prepare to have your mind blown!<br />

• NEW PATIENT AVA-<br />

LANCHE (6 MODULES<br />

PLUS BONUS SESSION)<br />

• CONVERSION ALCHEMY<br />

(5 MODULES PLUS BONUS<br />

SESSION)<br />

* To purchase a foundation<br />

standalone course you do not<br />

need to be an Inner Circle<br />

member*<br />

** Inner Circle members still<br />

need to purchase all foundation<br />

standalone courses prior to first<br />

module<br />

To purchase a foundation<br />

standalone course contact:<br />

elizabeth@dcpracticegrowth.com


RYAN RIEDER'S INNER<br />

CIRCLE MASTERMIND<br />

18TH & 19TH NOVEMBER<br />

REGISTRATION NOW OPEN<br />

DCPGMASTERMINDS.COM

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