Culture Care ConneCtion - Stratis Health
Culture Care ConneCtion - Stratis Health
Culture Care ConneCtion - Stratis Health
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<strong>Culture</strong><br />
C a r e<br />
<strong>ConneCtion</strong><br />
<strong>Stratis</strong> <strong>Health</strong> <strong>Culture</strong> <strong>Care</strong><br />
Connection Initiative Wraps Up!<br />
This summer, <strong>Stratis</strong> <strong>Health</strong> Program Manager Mary Beth Dahl is visiting<br />
clinics that successfully completed the <strong>Culture</strong> <strong>Care</strong> Connection Initiative. She<br />
is sharing results of the Post-CLAS (Culturally and Linguistically Appropriate<br />
Services) Assessment and a summary comparison of pre- and post-CLAS<br />
assessments, as well as recommendations for future strategies. The clinics also<br />
will receive a certificate of completion and a bonus stipend.<br />
<strong>Stratis</strong> <strong>Health</strong> recruited more than 20 clinics and one public health agency to<br />
participate in the initiative. They reflected a mix of rural and urban facilities<br />
located throughout the state, each bringing differing levels of quality improvement<br />
and cultural competence experiences.<br />
Participating clinics received individual guidance, a stipend to help support<br />
efforts associated with the initiative, and a variety of services and resources,<br />
including community profiles, pre- and post-CLAS assessments, online training,<br />
educational opportunities, and a quarterly newsletter.<br />
Congratulations to the clinics who participated in the initiative! Thanks for your<br />
hard work. Contact Mary Beth Dahl, 952-853-8546, mdahl@stratishealth.org, if<br />
you have questions about the initiative.<br />
Final CLAS Assessment Results<br />
Of the 23 clinics initially recruited for the <strong>Culture</strong> <strong>Care</strong> Connection initiative,<br />
18 completed both the pre- and post-CLAS standard assessments, which<br />
measured clinic performance on the 14 national CLAS standards. Aggregate<br />
results showed statistically significant improvement in all 14 standards.<br />
From pre- to post-assessment, all clinics improved on at least six<br />
standards, with almost three-quarters of the clinics improving on 12<br />
to14 standards.<br />
Clinics showed the most improvement in Standard 3: <strong>Health</strong> care<br />
organizations should ensure that staff at all levels and across all disciplines<br />
receive ongoing education and training in culturally and linguistically<br />
appropriate service delivery. For Standard 3, the pre-CLAS score = 2.7<br />
percent; post-CLAS score = 3.0 percent; and relative percent increase<br />
=12.5 percent.<br />
Increasing the cultural<br />
competence of health care<br />
providers serving culturally<br />
diverse populations<br />
THIS ISSUe<br />
• Asian Indians in Minnesota 2<br />
•<br />
•<br />
•<br />
Summer 2010<br />
Funded by<br />
Community University <strong>Health</strong><br />
<strong>Care</strong> Center 4<br />
Diabetes Collaborative 10 th<br />
Anniversary 5<br />
Heart Disease: The No. 1 Killer<br />
of Latino Women 5<br />
• Resources for Your Clinic 6<br />
• Calendar of events 6<br />
• <strong>Stratis</strong> <strong>Health</strong> Contacts 7<br />
Change in Clinic Performance on 14 CLAS Standards<br />
14 Standards<br />
Baseline<br />
Remeasurement
StratiS HealtH <strong>Culture</strong> <strong>Care</strong> Quality <strong>ConneCtion</strong> update<br />
<strong>Culture</strong> <strong>Care</strong> Focus: Asian Indians in Minnesota<br />
The Asian Indian population in the<br />
U.S. grew from nearly 1,679,000 in<br />
2000 to 2,570,000 in 2007, a growth<br />
rate of 53 percent—the highest<br />
growth rate for any Asian American<br />
community in the country. The U.S.<br />
has the second largest population of<br />
Asian Indians outside of India in the<br />
world (2,765,000), second to Nepal.<br />
In 2006, the Asian Indian population<br />
in Minnesota was more than 30,000.<br />
Second only to Hmong, Asian<br />
Indians are the second largest Asian<br />
community in Minnesota.<br />
Immigration of<br />
Asian Indians<br />
to America has<br />
taken place in<br />
several waves, in<br />
the 1700s, the<br />
early 1900s, and<br />
the 1950s (mainly<br />
students and<br />
professionals). The elimination of<br />
immigration quotas in 1965 prompted<br />
successively larger waves of Indian<br />
immigrants in the 1970s and 1980s,<br />
and with the technology boom of<br />
the 1990s, the largest influx of Asian<br />
Indians arrived between 1995 and<br />
2000. This population is among the<br />
fastest growing ethnic groups in the<br />
U.S. and is the third largest Asian<br />
American ethnic group, following<br />
Chinese and Filipino Americans.<br />
California, New York, New Jersey,<br />
Texas, and Illinois have the largest<br />
Asian Indian populations in<br />
the country.<br />
Although the U.S. Census has used<br />
the term Asian Indian for immigrants<br />
who came to America from India, the<br />
terms East Indian and South Asian<br />
are also commonly used terms for this<br />
population. Asian Indians also have<br />
emigrated from Indian communities<br />
2<br />
2<br />
in the United Kingdom, Canada, and<br />
other Southeast Asian nations.<br />
English is the official language of India<br />
and is spoken by most professionals<br />
and educated immigrants in the U.S.<br />
They may also speak one or more of 20<br />
languages with more than 200 dialects.<br />
Language often identifies their place of<br />
origin. Common languages spoken by<br />
Indians include Hindi, Bengali, Tamil,<br />
Marthi, Punjabi, and Urdu.<br />
Indians in Minnesota represent diverse<br />
cultures, traditions, customs, and<br />
languages. In<br />
India, nearly 83<br />
percent of Indians<br />
are Hindus.<br />
Indians are also<br />
Muslim, Sikh,<br />
Jain, Buddhist,<br />
Parsis, Christian,<br />
Jewish, and<br />
Zoroastrian.<br />
Hindus worship many gods and<br />
goddesses in a temple or at home and<br />
read from the holy scriptures (Vedas).<br />
Although legally abolished for many<br />
years, the caste system still influences<br />
social relations in India. The caste<br />
system is a hierarchy of four social<br />
classes: Brahmins (priest class),<br />
Kshatriyas (warrior class), Vaishyas<br />
(merchant class), and Sudras (laborer<br />
class). Individuals inherit their class<br />
from parents and<br />
believe that birth<br />
in a particular<br />
caste is predetermined<br />
by karma<br />
from previous<br />
lives.<br />
This population<br />
assimilates well<br />
into American<br />
culture, while at the same time,<br />
keeping the culture of their ancestors.<br />
They may assimilate more easily than<br />
other immigrant groups because<br />
they have fewer language barriers:<br />
English is widely spoken in India<br />
among professional classes, Indians are<br />
disproportionately well-educated, and<br />
they come from a democratic society.<br />
Indian culture, like many other Asian<br />
cultures, emphasizes achievement<br />
as a reflection upon the family and<br />
community. Younger persons often<br />
use titles to show respect, especially<br />
when greeting parents, older relatives,<br />
teachers, religious leaders, and persons<br />
of higher status<br />
Indians and other Asians, have the<br />
highest educational qualifications of<br />
all ethnic groups in the US. Nearly<br />
67 percent of the population have a<br />
bachelor’s or higher degree (compared<br />
to 28 percent nationally). Nearly 40<br />
percent have a master’s, doctorate, or<br />
other professional degree—five times<br />
the national average. A Duke University/University<br />
of California Berkeley<br />
study revealed that Indian immigrants<br />
have founded more engineering and<br />
technology companies in the past 15<br />
years than immigrants from the United<br />
Kingdom, China, Taiwan, and Japan<br />
combined. One-third of the engineers<br />
in Silicon Valley are of Indian descent,<br />
with 7 percent of hi-tech firms led by<br />
Indian CEOs.<br />
Although a diverse<br />
community, the<br />
Indian community<br />
in Minnesota is<br />
well established<br />
and represented<br />
by a variety of<br />
organizations<br />
that support<br />
and promote its<br />
members. SEWA-<br />
AIFW was created in 2004 to serve<br />
and promote total family wellness for
StratiS HealtH <strong>Culture</strong> <strong>Care</strong> Quality <strong>ConneCtion</strong><br />
update<br />
<strong>Culture</strong> <strong>Care</strong> Focus: Asian Indians in Minnesota<br />
Indians in Minnesota. With culturally<br />
trained volunteers, it has programs<br />
designed to meet the needs of the<br />
Indian community. SEWA means, “to<br />
serve” in Hindi.<br />
The India Association<br />
of Minnesota<br />
(IAM) is a<br />
nonprofit organization<br />
whose aim is to<br />
build a strong and<br />
cohesive community<br />
of Indians in<br />
Minnesota. It seeks<br />
to build a sense<br />
of identity and<br />
community, and<br />
serve as the focal point for advancing<br />
the educational and cultural interests<br />
of the Indian community. IAM<br />
sponsors and conducts community<br />
service activities in Minnesota and<br />
provides a forum for community<br />
members to gather. It seeks to<br />
demonstrate the community’s good<br />
citizenship and commitment to the<br />
values of a pluralistic society.<br />
Diet<br />
The cuisine of India is characterized by<br />
the use of spices, herbs, vegetables, and<br />
fruits, and a wide assortment of dishes<br />
that varies from region to region,<br />
reflecting the varied demographics of a<br />
large, ethnically diverse country. India’s<br />
religious beliefs and culture, as well as<br />
exposure to the foods of Greece, the<br />
middle east, and Asia have influenced<br />
its cuisine. Hinduism encourages a<br />
vegetarian diet.<br />
Staples include rice, whole wheat<br />
flour, red lentils, peas, and seeds.<br />
Most Indian curries are cooked in<br />
peanut, mustard, soybean, or coconut<br />
oil. The most frequently used Indian<br />
spices are tumeric, chili pepper, black<br />
mustard seed, cumin, ginger, coriander,<br />
cinnamon, clove, and garlic. Popular<br />
spice mixes are garam masala and goda<br />
masala. In southern India, a banana<br />
leaf is used as a<br />
plate for festive<br />
occasions. When<br />
hot food is served<br />
on banana leaves<br />
it adds a particular<br />
aroma and flavor<br />
to the food. Food<br />
is most often eaten<br />
using two fingers<br />
of the right hand,<br />
with bread, such as<br />
naan, puri, or roti,<br />
to scoop the curry without letting it<br />
touch the hands. Pan, or beetle leaves,<br />
are often chewed after a meal to aid<br />
digestion.<br />
Medical <strong>Care</strong><br />
Indians tend to accept and respect<br />
most Western medical practices,<br />
including regular exams, screening<br />
procedures, transfusion,<br />
and surgery,<br />
although they may<br />
prefer to receive<br />
blood from persons<br />
in their own family<br />
or religion.<br />
Along with<br />
western medical<br />
practice, Indian<br />
immigrants may<br />
also use faith and<br />
spiritual healing, including ritual acts<br />
and reciting charms, and the belief that<br />
yoga eliminates certain physical and<br />
mental illnesses. Hindus and Sikhs<br />
believe that disease is due to karma,<br />
the result of one’s actions in past lives.<br />
They may also attribute illness to body<br />
imbalances, which create toxins that<br />
can accumulate in weaker areas of the<br />
body, resulting in conditions such as<br />
arthritis.<br />
Many older Indian immigrants use folk<br />
remedies before consulting a physician,<br />
relying on spices and herbs for cold,<br />
congestion, and heart problems.<br />
Remedies may include turmeric paste<br />
as an antiseptic, ginger and lime juice<br />
for stomach ache, and buttermilk<br />
stored in an iron utensil for anemia.<br />
Indians in the U.S. tend to have a<br />
high prevalence and risk of coronary<br />
artery disease, three times as high as<br />
the general U.S. population. Type<br />
2 diabetes also is common, due to<br />
hypertension and a genetic resistance<br />
to insulin.<br />
end of life<br />
Hindus and Sikhs believe in reincarnation—the<br />
body dies, but the soul is<br />
immortal. When death is imminent,<br />
the father, husband, or other responsible<br />
person decides whether to tell<br />
the patient and informs all relatives<br />
and friends. Indians<br />
strongly prefer<br />
death to take place<br />
at home, where<br />
they may perform<br />
religious rituals.<br />
Among Hindus<br />
and Sikhs, the<br />
body is washed<br />
by close family<br />
members, dressed,<br />
and prepared for<br />
cremation. Hindus<br />
save ashes of the cremated body until<br />
they can be thrown into the Ganges, a<br />
sacred river in India. Organ donation<br />
and autopsy are unacceptable to many<br />
Hindu, Sikh, and Christian Indians.
StratiS HealtH <strong>Culture</strong> <strong>Care</strong> <strong>ConneCtion</strong><br />
Community University <strong>Health</strong> <strong>Care</strong> Center (CUHCC)<br />
CUHCC is not only a multiservice<br />
community health center for non-English<br />
speaking and multicultural patients—it’s<br />
a multicultural community, where people<br />
are welcomed, educated, and have their<br />
medical and non-medical needs met.<br />
Opened more than 40 years ago, CUHCC<br />
(kook) has a long and broad history as<br />
the go-to place for new and not-so-new<br />
immigrants to Minnesota, populations<br />
of color, and other medically underserved<br />
populations. CUHCC sees more than<br />
11,000 patients annually. More than 75<br />
percent of its patients and 50 percent of its<br />
staff represent multicultural groups, and<br />
33 percent of patients require language<br />
services. Director of Development and<br />
Programs Colleen McDonald explains<br />
that “CUHCC is really different. People<br />
come in for many issues. We have a<br />
huge dental program and a mental<br />
health program that serves 2,400 people<br />
diagnosed with mental health issues.”<br />
CUHCC’s entire front desk staff is<br />
bilingual and provides a welcoming<br />
environment for patients. Patient Services<br />
Director Amy Shellabarger says, “People<br />
are more comfortable speaking their own<br />
language. It’s a better way to connect with<br />
patients and reduce the risk of getting the<br />
wrong demographic information.” Amy<br />
always asks new patients and staff if they<br />
speak other languages. For rare languages<br />
and dialects, such as Karen, the clinic<br />
seeks interpretation services from outside<br />
agencies and phone-to-phone interpreter<br />
services. CUHCC provides the majority<br />
of immigration physicals for Minnesota’s<br />
Karen population.<br />
Colleen says, “At CUHCC we use a team<br />
approach to care. The role of each staff<br />
member—whether interpreter, doctor,<br />
case manager, or nurse practitioner—is<br />
integral to whether the patient has a good<br />
outcome.” Job satisfaction at CUHCC is<br />
high. People who are interested in this<br />
work gravitate to the clinic. “We focus on<br />
professional development, encouraging<br />
and mentoring staff, and passing on our<br />
legacy. That’s what we are all about.”<br />
examples of signage for some of the many language<br />
translations CUHCC provides for its patients<br />
Even with a long history of providing<br />
culturally competent care, CUHCC<br />
showed statistically significant improvement<br />
on Standard 3, the CLAS Assessment<br />
standard that addresses ongoing<br />
staff education. Amy explains, “We now<br />
send regular emails to staff, including<br />
the <strong>Stratis</strong> <strong>Health</strong> newsletter, about the<br />
cultural framework our patients come<br />
from so that they can understand how<br />
to address health issues of our patient<br />
community, such as diabetes and obesity.<br />
For example, staff need to know what<br />
their patients eat and what their cultural<br />
practices are in order to encourage food<br />
choices patients will accept.”<br />
The clinic is a teaching facility and<br />
provides an intensive orientation for<br />
incoming medical residents. Medical<br />
residents at the clinic learn that certain<br />
standard practices might not work for<br />
patients, who often do not speak English<br />
and have a different cultural framework<br />
and orientation toward conditions,<br />
treatment and health care in general. For<br />
example, Amy describes how in the exam<br />
room, crossing your legs and showing<br />
the soles of your feet is considered<br />
offensive in Muslim culture. In Hmong<br />
culture, the expression of an outcome<br />
is different—don’t say, “you might<br />
die”—rather, “you may not live.” Residents<br />
are encouraged to talk to the interpreters<br />
and debrief during and after exams: Is<br />
there something culturally that I’m missing<br />
here? Is there a better way to ask that?<br />
Residents are interested in these patients<br />
and are motivated to provide great care.<br />
CUHCC is the perfect environment for<br />
them to practice medicine.<br />
Amy and Colleen couldn’t say enough<br />
about the value of their interpreters and<br />
bilingual staff, and the ongoing daily<br />
education they impart to their colleagues.<br />
Amy says, “The interpreter office is such<br />
a happy place—they create a wonderful<br />
environment for learning. In addition to<br />
their formal obligation as an interpreter,<br />
a lot of informal language education<br />
happens.”<br />
Interpreters are also largely responsible for<br />
following patients across the continuum<br />
of care—acting as care coordinators when<br />
patients go to the hospital. Amy says, “Our<br />
interpreters and bilingual staff know our<br />
patients—their diagnoses, culture, home<br />
life, and economic status. They serve as<br />
our collective memory of our patients.”<br />
The <strong>Culture</strong> <strong>Care</strong> Connection initiative<br />
provided a stimulus for CUHCC to<br />
re-energize and act on results of the<br />
assessment tests. Using the <strong>Stratis</strong> <strong>Health</strong><br />
assessment tool, the clinic is moving<br />
forward with work that will involve<br />
additional staff. Colleen says, “Even<br />
though we have a history of working with<br />
multicultural populations, we always<br />
learn something new. We are never done<br />
learning how to implement culturally<br />
competent care.”
StratiS HealtH <strong>Culture</strong> <strong>Care</strong> <strong>ConneCtion</strong><br />
Minnesota Diabetes Collaborative Celebrates 10 th Anniversary -<br />
Adds Heart <strong>Health</strong> as a Focus<br />
The Minnesota Diabetes Collaborative, in<br />
celebration of its 10th anniversary working<br />
to improve diabetes care in Minnesota,<br />
has joined forces with the heart health<br />
community to become the Minnesota<br />
Diabetes and Heart <strong>Health</strong> Collaborative<br />
(MN-DC). MN-DC is recognizing past<br />
and present members at an anniversary<br />
celebration in conjunction with the Many<br />
Faces of Community <strong>Health</strong> conference,<br />
October 28-29, in St. Louis Park, MN,<br />
www.manyfacesconference.org.<br />
According to Laurel Reger, MBA, who has<br />
been with the group since its inception,<br />
“For the past 10 years MN-DC has<br />
worked to provide consistent, evidencebased<br />
diabetes messages, share knowledge<br />
and expertise, and promote best practices<br />
to health professionals and consumers. We<br />
have stretched our limited resources and<br />
unified multiple strategies around diabetes<br />
initiatives to reduce duplicative efforts.”<br />
The group is currently focused on<br />
developing health literacy educational<br />
materials on patient self-care needed to<br />
keep diabetes, blood pressure, and cholesterol<br />
under control. The materials use<br />
pictures and a limited number of words to<br />
increase readability for patients. MN-DC<br />
is expanding its reach to include the<br />
thousands of Minnesotans with diabetes<br />
who have or are at risk for heart disease.<br />
Heart disease and stroke contribute to<br />
nearly four out of five diabetes-related<br />
deaths in Minnesota, yet most people with<br />
diabetes do not consider cardiovascular<br />
disease to be a serious complication of<br />
diabetes. Keeping blood glucose and blood<br />
pressure under control can reduce heart<br />
disease and stroke by 33 to 50 percent.<br />
African American and Latino populations,<br />
in particular, have a higher risk of diabetes<br />
and cardiovascular disease than the<br />
general population.<br />
MN-DC continues to grow, and currently<br />
includes some of the largest and most<br />
influential health care organizations<br />
in Minnesota, including the American<br />
Diabetes Association, Blue Cross Blue<br />
Shield MN, <strong>Health</strong>Partners, Institute<br />
for Clinical Systems Improvement, Itasca<br />
Medical <strong>Care</strong>, Medica, Metropolitan<br />
<strong>Health</strong> Plan, Minnesota Community<br />
Measurement, Minnesota Department of<br />
<strong>Health</strong>, Minneapolis/St. Paul Diabetes<br />
Educators, PreferredOne, PrimeWest<br />
<strong>Health</strong>, South Country <strong>Health</strong> Alliance,<br />
<strong>Stratis</strong> <strong>Health</strong>, and U<strong>Care</strong>. More><br />
Heart Disease is the No. 1<br />
Killer of Latino Women:<br />
Go Red Por Tu Corazon!<br />
Hispanic women are likely to develop<br />
heart disease 10 years earlier than<br />
Caucasian women. Go Red Por Tu<br />
Corazon is the American Heart Association’s<br />
bilingual and bicultural movement<br />
to educate Latinas about the threat of<br />
cardiovascular disease. Its goal is to inspire<br />
them to take care of their heart health.<br />
The program is designed to recognize<br />
the potential of cultural traditions and<br />
family as a means to promote a healthier<br />
lifestyle within the Latino community. It<br />
provides Latinas and their families with<br />
the resources needed to improve their<br />
heart health. For more information, call<br />
1-888-474-VIVE, or go to<br />
GoRedCorazon.org.<br />
Heart disease and<br />
stroke contribute<br />
to nearly four out<br />
of five diabetesrelated<br />
deaths in<br />
Minnesota<br />
Go Red Por Tu Corazon!
StratiS HealtH <strong>Culture</strong> <strong>Care</strong> <strong>ConneCtion</strong><br />
Resources for Your Clinic<br />
<strong>Culture</strong> <strong>Care</strong> Connection<br />
www.culturecareconnection.org<br />
This Minnesota Web site is an online learning and resource<br />
center dedicated to supporting Minnesota’s health care organizations<br />
in their efforts to provide culturally competent care. The<br />
site provides resources to help organizations meet the Office<br />
of Minority <strong>Health</strong>’s national standards on Culturally and<br />
Linguistically Appropriate Services (CLAS), including information<br />
on cultural competence concepts, health topics, ethnicities,<br />
stakeholder organizations, and resources that reflect the needs of<br />
Minnesota’s diverse populations.<br />
Minnesota Online Interpreter Roster<br />
www.health.state.mn.us/interpreters<br />
Locate interpreters by language and location on the Minnesota<br />
Department of <strong>Health</strong> searchable database. The roster includes<br />
interpreters representing more than 20 languages with information<br />
about interpreter availability, languages spoken, gender, and<br />
experience in medical specialty areas.<br />
The exchange<br />
www.health-exchange.net<br />
The Exchange is an online resource to exchange information<br />
and health education materials translated in the languages most<br />
frequently spoken in Minnesota.<br />
Minnesota <strong>Health</strong> Literacy Partnership<br />
http://healthlit.themlc.org<br />
Open to Minnesota consumers and health care, social service,<br />
and community organizations. Members benefit from regular<br />
updates on local and national health literacy efforts, monthly<br />
networking and educational meetings, and sharing resources.<br />
International Institute of Minnesota<br />
http://www.iimn.org<br />
A social service organization that serves people in transition and<br />
promotes the welfare of all nationalities and races.<br />
Center for Victims of Torture<br />
http://www.cvt.org/index.php<br />
A social service organization that works to heal the wounds of<br />
torture for individuals, their families and communities, and to<br />
stop torture worldwide.<br />
Calendar of events<br />
India Fest<br />
August 15, 2010<br />
St. Paul, MN<br />
Join Asian Indian’s in Minnesota at the annual celebration of<br />
India’s rich culture and heritage. Presented by the India Association<br />
of Minnesota. More><br />
Hospice and Palliative Nurses Association Clinical<br />
Practice Forum - Breathing easier: Palliative <strong>Care</strong> and<br />
Advanced Pulmonary Disease<br />
September 17-19, 2010<br />
Bloomington, MN<br />
Pulmonary disease is one of the top four leading causes of death<br />
in America. Life-limiting illnesses, such as advanced pulmonary<br />
disease present their own unique challenges for patients living<br />
with and dying from advanced pulmonary disease. The 2010<br />
Hospice and Palliative Nurses Association Clinical Practice<br />
Forum will demonstrate the integration of palliative care and<br />
pulmonary nursing practices for end-of-life care management.<br />
More ><br />
Many Faces of Community<br />
<strong>Health</strong> 2010 Conference:<br />
Time of Transformation –<br />
Roots and Redesign<br />
October 28-29, 2010,<br />
Minneapolis, MN<br />
<strong>Stratis</strong> <strong>Health</strong> is again a proud<br />
sponsor of this year’s fifth annual conference, which explores<br />
ways to improve care and reduce health disparities in underserved<br />
populations and among those living in poverty. Sessions will<br />
examine how community-based primary care will grow, develop,<br />
and change under national health reform and Minnesota state<br />
reforms already underway. Take this opportunity to assess the<br />
impact of health reform on delivery of care to medically underserved<br />
populations. More>
StratiS HealtH <strong>Culture</strong> <strong>Care</strong> <strong>ConneCtion</strong><br />
Resources for Your Clinic<br />
Minnesota Alliance for Patient Safety 2010 Conference:<br />
People and Partnerships<br />
November 3-5, 2010, Brooklyn Park, MN<br />
<strong>Stratis</strong> <strong>Health</strong> is proud to be a sponsor of this year’s conference<br />
for health care professionals, leaders, managers, educators,<br />
and others interested in improving patient safety in all clinical<br />
settings. Working with patients who do not speak English and<br />
representing multicultural backgrounds present unique patient<br />
safety challenges for health care professionals.<br />
The conference will offer practical strategies and tools to enhance<br />
and sustain patient safety, with key elements related to technical<br />
and cultural changes that drive and lead patient safety improvement.<br />
It will go beyond technical fixes to address adaptation,<br />
change, and measurement. See a special appearance by Brave<br />
New Workshop actors, who will lead compelling improvisations<br />
about new ways to understand and tackle patient safety<br />
challenges. More><br />
STRATIS HeALTH CONTACT INFORMATION<br />
Mary Beth Dahl, RN, CPC,<br />
CPHQ, Program Manager<br />
mdahl@stratishealth.org<br />
952-853-8546<br />
President and Ceo<br />
Jennifer P. Lundblad, PhD, MBA<br />
Director, Medical affairs<br />
Jane Pederson, MD, MS<br />
Mary Montury<br />
Program Coordinator<br />
mmontury@stratishealth.org<br />
952-853-8541<br />
Board of Directors<br />
Kathleen D. Brooks, MD, MBA<br />
Huda Farrah, MSc<br />
Nancy Feldman<br />
William E. Jacott , MD<br />
Lucinda Jesson, JD<br />
Dee H. Kemnitz<br />
Michele Kimball<br />
Stephen Kopecky, MD<br />
Clint MacKinney, MD, MS<br />
Alison H. Page, MS, MHA<br />
Michael Spilane, MD<br />
Ruth Stryker-Gordon, MA, RN<br />
Dale Thompson, board chair<br />
DiversityRx 2010 Seventh National Conference on<br />
Quality <strong>Health</strong> <strong>Care</strong> for Culturally Diverse Populations<br />
October 18-21, 2010<br />
Baltimore, MD<br />
The conference will offer 15<br />
preconference trainings, 50<br />
workshops, a film festival,<br />
poster sessions, and exhibits.<br />
Speakers will address the<br />
implications of new standards,<br />
health care reform, and other<br />
policy initiatives, as well as<br />
practice advancements and research on language access, culturally<br />
competent care, organizational cultural competence and other<br />
strategies to improve health care for minority, immigrant and<br />
indigenous communities. www.diversityRxConference.org,<br />
Margaret LeDuc<br />
Editor<br />
mleduc@stratishealth.org<br />
952-853-8578<br />
<strong>Stratis</strong> <strong>Health</strong> is a nonprofit organization<br />
that leads collaboration and innovation<br />
in health care quality and safety,<br />
and serves as a trusted expert in<br />
facilitating improvement for people and<br />
communities.<br />
<strong>Stratis</strong> <strong>Health</strong> works toward its mission<br />
through initiatives funded by federal<br />
and state government contracts,<br />
and community and foundation<br />
grants, including serving as Minnesota’s<br />
Medicare Quality Improvement<br />
Organization.<br />
<strong>Stratis</strong> <strong>Health</strong><br />
2901 Metro Drive, Suite 400<br />
Bloomington, MN 55425-1525<br />
952-854-3306 • 952-853-8503 (fax)<br />
Email: info@stratishealth.org<br />
www.stratishealth.org