24.12.2012 Views

Culture Care ConneCtion - Stratis Health

Culture Care ConneCtion - Stratis Health

Culture Care ConneCtion - Stratis Health

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

<strong>Culture</strong><br />

C a r e<br />

<strong>ConneCtion</strong><br />

<strong>Stratis</strong> <strong>Health</strong> <strong>Culture</strong> <strong>Care</strong><br />

Connection Initiative Wraps Up!<br />

This summer, <strong>Stratis</strong> <strong>Health</strong> Program Manager Mary Beth Dahl is visiting<br />

clinics that successfully completed the <strong>Culture</strong> <strong>Care</strong> Connection Initiative. She<br />

is sharing results of the Post-CLAS (Culturally and Linguistically Appropriate<br />

Services) Assessment and a summary comparison of pre- and post-CLAS<br />

assessments, as well as recommendations for future strategies. The clinics also<br />

will receive a certificate of completion and a bonus stipend.<br />

<strong>Stratis</strong> <strong>Health</strong> recruited more than 20 clinics and one public health agency to<br />

participate in the initiative. They reflected a mix of rural and urban facilities<br />

located throughout the state, each bringing differing levels of quality improvement<br />

and cultural competence experiences.<br />

Participating clinics received individual guidance, a stipend to help support<br />

efforts associated with the initiative, and a variety of services and resources,<br />

including community profiles, pre- and post-CLAS assessments, online training,<br />

educational opportunities, and a quarterly newsletter.<br />

Congratulations to the clinics who participated in the initiative! Thanks for your<br />

hard work. Contact Mary Beth Dahl, 952-853-8546, mdahl@stratishealth.org, if<br />

you have questions about the initiative.<br />

Final CLAS Assessment Results<br />

Of the 23 clinics initially recruited for the <strong>Culture</strong> <strong>Care</strong> Connection initiative,<br />

18 completed both the pre- and post-CLAS standard assessments, which<br />

measured clinic performance on the 14 national CLAS standards. Aggregate<br />

results showed statistically significant improvement in all 14 standards.<br />

From pre- to post-assessment, all clinics improved on at least six<br />

standards, with almost three-quarters of the clinics improving on 12<br />

to14 standards.<br />

Clinics showed the most improvement in Standard 3: <strong>Health</strong> care<br />

organizations should ensure that staff at all levels and across all disciplines<br />

receive ongoing education and training in culturally and linguistically<br />

appropriate service delivery. For Standard 3, the pre-CLAS score = 2.7<br />

percent; post-CLAS score = 3.0 percent; and relative percent increase<br />

=12.5 percent.<br />

Increasing the cultural<br />

competence of health care<br />

providers serving culturally<br />

diverse populations<br />

THIS ISSUe<br />

• Asian Indians in Minnesota 2<br />

•<br />

•<br />

•<br />

Summer 2010<br />

Funded by<br />

Community University <strong>Health</strong><br />

<strong>Care</strong> Center 4<br />

Diabetes Collaborative 10 th<br />

Anniversary 5<br />

Heart Disease: The No. 1 Killer<br />

of Latino Women 5<br />

• Resources for Your Clinic 6<br />

• Calendar of events 6<br />

• <strong>Stratis</strong> <strong>Health</strong> Contacts 7<br />

Change in Clinic Performance on 14 CLAS Standards<br />

14 Standards<br />

Baseline<br />

Remeasurement


StratiS HealtH <strong>Culture</strong> <strong>Care</strong> Quality <strong>ConneCtion</strong> update<br />

<strong>Culture</strong> <strong>Care</strong> Focus: Asian Indians in Minnesota<br />

The Asian Indian population in the<br />

U.S. grew from nearly 1,679,000 in<br />

2000 to 2,570,000 in 2007, a growth<br />

rate of 53 percent—the highest<br />

growth rate for any Asian American<br />

community in the country. The U.S.<br />

has the second largest population of<br />

Asian Indians outside of India in the<br />

world (2,765,000), second to Nepal.<br />

In 2006, the Asian Indian population<br />

in Minnesota was more than 30,000.<br />

Second only to Hmong, Asian<br />

Indians are the second largest Asian<br />

community in Minnesota.<br />

Immigration of<br />

Asian Indians<br />

to America has<br />

taken place in<br />

several waves, in<br />

the 1700s, the<br />

early 1900s, and<br />

the 1950s (mainly<br />

students and<br />

professionals). The elimination of<br />

immigration quotas in 1965 prompted<br />

successively larger waves of Indian<br />

immigrants in the 1970s and 1980s,<br />

and with the technology boom of<br />

the 1990s, the largest influx of Asian<br />

Indians arrived between 1995 and<br />

2000. This population is among the<br />

fastest growing ethnic groups in the<br />

U.S. and is the third largest Asian<br />

American ethnic group, following<br />

Chinese and Filipino Americans.<br />

California, New York, New Jersey,<br />

Texas, and Illinois have the largest<br />

Asian Indian populations in<br />

the country.<br />

Although the U.S. Census has used<br />

the term Asian Indian for immigrants<br />

who came to America from India, the<br />

terms East Indian and South Asian<br />

are also commonly used terms for this<br />

population. Asian Indians also have<br />

emigrated from Indian communities<br />

2<br />

2<br />

in the United Kingdom, Canada, and<br />

other Southeast Asian nations.<br />

English is the official language of India<br />

and is spoken by most professionals<br />

and educated immigrants in the U.S.<br />

They may also speak one or more of 20<br />

languages with more than 200 dialects.<br />

Language often identifies their place of<br />

origin. Common languages spoken by<br />

Indians include Hindi, Bengali, Tamil,<br />

Marthi, Punjabi, and Urdu.<br />

Indians in Minnesota represent diverse<br />

cultures, traditions, customs, and<br />

languages. In<br />

India, nearly 83<br />

percent of Indians<br />

are Hindus.<br />

Indians are also<br />

Muslim, Sikh,<br />

Jain, Buddhist,<br />

Parsis, Christian,<br />

Jewish, and<br />

Zoroastrian.<br />

Hindus worship many gods and<br />

goddesses in a temple or at home and<br />

read from the holy scriptures (Vedas).<br />

Although legally abolished for many<br />

years, the caste system still influences<br />

social relations in India. The caste<br />

system is a hierarchy of four social<br />

classes: Brahmins (priest class),<br />

Kshatriyas (warrior class), Vaishyas<br />

(merchant class), and Sudras (laborer<br />

class). Individuals inherit their class<br />

from parents and<br />

believe that birth<br />

in a particular<br />

caste is predetermined<br />

by karma<br />

from previous<br />

lives.<br />

This population<br />

assimilates well<br />

into American<br />

culture, while at the same time,<br />

keeping the culture of their ancestors.<br />

They may assimilate more easily than<br />

other immigrant groups because<br />

they have fewer language barriers:<br />

English is widely spoken in India<br />

among professional classes, Indians are<br />

disproportionately well-educated, and<br />

they come from a democratic society.<br />

Indian culture, like many other Asian<br />

cultures, emphasizes achievement<br />

as a reflection upon the family and<br />

community. Younger persons often<br />

use titles to show respect, especially<br />

when greeting parents, older relatives,<br />

teachers, religious leaders, and persons<br />

of higher status<br />

Indians and other Asians, have the<br />

highest educational qualifications of<br />

all ethnic groups in the US. Nearly<br />

67 percent of the population have a<br />

bachelor’s or higher degree (compared<br />

to 28 percent nationally). Nearly 40<br />

percent have a master’s, doctorate, or<br />

other professional degree—five times<br />

the national average. A Duke University/University<br />

of California Berkeley<br />

study revealed that Indian immigrants<br />

have founded more engineering and<br />

technology companies in the past 15<br />

years than immigrants from the United<br />

Kingdom, China, Taiwan, and Japan<br />

combined. One-third of the engineers<br />

in Silicon Valley are of Indian descent,<br />

with 7 percent of hi-tech firms led by<br />

Indian CEOs.<br />

Although a diverse<br />

community, the<br />

Indian community<br />

in Minnesota is<br />

well established<br />

and represented<br />

by a variety of<br />

organizations<br />

that support<br />

and promote its<br />

members. SEWA-<br />

AIFW was created in 2004 to serve<br />

and promote total family wellness for


StratiS HealtH <strong>Culture</strong> <strong>Care</strong> Quality <strong>ConneCtion</strong><br />

update<br />

<strong>Culture</strong> <strong>Care</strong> Focus: Asian Indians in Minnesota<br />

Indians in Minnesota. With culturally<br />

trained volunteers, it has programs<br />

designed to meet the needs of the<br />

Indian community. SEWA means, “to<br />

serve” in Hindi.<br />

The India Association<br />

of Minnesota<br />

(IAM) is a<br />

nonprofit organization<br />

whose aim is to<br />

build a strong and<br />

cohesive community<br />

of Indians in<br />

Minnesota. It seeks<br />

to build a sense<br />

of identity and<br />

community, and<br />

serve as the focal point for advancing<br />

the educational and cultural interests<br />

of the Indian community. IAM<br />

sponsors and conducts community<br />

service activities in Minnesota and<br />

provides a forum for community<br />

members to gather. It seeks to<br />

demonstrate the community’s good<br />

citizenship and commitment to the<br />

values of a pluralistic society.<br />

Diet<br />

The cuisine of India is characterized by<br />

the use of spices, herbs, vegetables, and<br />

fruits, and a wide assortment of dishes<br />

that varies from region to region,<br />

reflecting the varied demographics of a<br />

large, ethnically diverse country. India’s<br />

religious beliefs and culture, as well as<br />

exposure to the foods of Greece, the<br />

middle east, and Asia have influenced<br />

its cuisine. Hinduism encourages a<br />

vegetarian diet.<br />

Staples include rice, whole wheat<br />

flour, red lentils, peas, and seeds.<br />

Most Indian curries are cooked in<br />

peanut, mustard, soybean, or coconut<br />

oil. The most frequently used Indian<br />

spices are tumeric, chili pepper, black<br />

mustard seed, cumin, ginger, coriander,<br />

cinnamon, clove, and garlic. Popular<br />

spice mixes are garam masala and goda<br />

masala. In southern India, a banana<br />

leaf is used as a<br />

plate for festive<br />

occasions. When<br />

hot food is served<br />

on banana leaves<br />

it adds a particular<br />

aroma and flavor<br />

to the food. Food<br />

is most often eaten<br />

using two fingers<br />

of the right hand,<br />

with bread, such as<br />

naan, puri, or roti,<br />

to scoop the curry without letting it<br />

touch the hands. Pan, or beetle leaves,<br />

are often chewed after a meal to aid<br />

digestion.<br />

Medical <strong>Care</strong><br />

Indians tend to accept and respect<br />

most Western medical practices,<br />

including regular exams, screening<br />

procedures, transfusion,<br />

and surgery,<br />

although they may<br />

prefer to receive<br />

blood from persons<br />

in their own family<br />

or religion.<br />

Along with<br />

western medical<br />

practice, Indian<br />

immigrants may<br />

also use faith and<br />

spiritual healing, including ritual acts<br />

and reciting charms, and the belief that<br />

yoga eliminates certain physical and<br />

mental illnesses. Hindus and Sikhs<br />

believe that disease is due to karma,<br />

the result of one’s actions in past lives.<br />

They may also attribute illness to body<br />

imbalances, which create toxins that<br />

can accumulate in weaker areas of the<br />

body, resulting in conditions such as<br />

arthritis.<br />

Many older Indian immigrants use folk<br />

remedies before consulting a physician,<br />

relying on spices and herbs for cold,<br />

congestion, and heart problems.<br />

Remedies may include turmeric paste<br />

as an antiseptic, ginger and lime juice<br />

for stomach ache, and buttermilk<br />

stored in an iron utensil for anemia.<br />

Indians in the U.S. tend to have a<br />

high prevalence and risk of coronary<br />

artery disease, three times as high as<br />

the general U.S. population. Type<br />

2 diabetes also is common, due to<br />

hypertension and a genetic resistance<br />

to insulin.<br />

end of life<br />

Hindus and Sikhs believe in reincarnation—the<br />

body dies, but the soul is<br />

immortal. When death is imminent,<br />

the father, husband, or other responsible<br />

person decides whether to tell<br />

the patient and informs all relatives<br />

and friends. Indians<br />

strongly prefer<br />

death to take place<br />

at home, where<br />

they may perform<br />

religious rituals.<br />

Among Hindus<br />

and Sikhs, the<br />

body is washed<br />

by close family<br />

members, dressed,<br />

and prepared for<br />

cremation. Hindus<br />

save ashes of the cremated body until<br />

they can be thrown into the Ganges, a<br />

sacred river in India. Organ donation<br />

and autopsy are unacceptable to many<br />

Hindu, Sikh, and Christian Indians.


StratiS HealtH <strong>Culture</strong> <strong>Care</strong> <strong>ConneCtion</strong><br />

Community University <strong>Health</strong> <strong>Care</strong> Center (CUHCC)<br />

CUHCC is not only a multiservice<br />

community health center for non-English<br />

speaking and multicultural patients—it’s<br />

a multicultural community, where people<br />

are welcomed, educated, and have their<br />

medical and non-medical needs met.<br />

Opened more than 40 years ago, CUHCC<br />

(kook) has a long and broad history as<br />

the go-to place for new and not-so-new<br />

immigrants to Minnesota, populations<br />

of color, and other medically underserved<br />

populations. CUHCC sees more than<br />

11,000 patients annually. More than 75<br />

percent of its patients and 50 percent of its<br />

staff represent multicultural groups, and<br />

33 percent of patients require language<br />

services. Director of Development and<br />

Programs Colleen McDonald explains<br />

that “CUHCC is really different. People<br />

come in for many issues. We have a<br />

huge dental program and a mental<br />

health program that serves 2,400 people<br />

diagnosed with mental health issues.”<br />

CUHCC’s entire front desk staff is<br />

bilingual and provides a welcoming<br />

environment for patients. Patient Services<br />

Director Amy Shellabarger says, “People<br />

are more comfortable speaking their own<br />

language. It’s a better way to connect with<br />

patients and reduce the risk of getting the<br />

wrong demographic information.” Amy<br />

always asks new patients and staff if they<br />

speak other languages. For rare languages<br />

and dialects, such as Karen, the clinic<br />

seeks interpretation services from outside<br />

agencies and phone-to-phone interpreter<br />

services. CUHCC provides the majority<br />

of immigration physicals for Minnesota’s<br />

Karen population.<br />

Colleen says, “At CUHCC we use a team<br />

approach to care. The role of each staff<br />

member—whether interpreter, doctor,<br />

case manager, or nurse practitioner—is<br />

integral to whether the patient has a good<br />

outcome.” Job satisfaction at CUHCC is<br />

high. People who are interested in this<br />

work gravitate to the clinic. “We focus on<br />

professional development, encouraging<br />

and mentoring staff, and passing on our<br />

legacy. That’s what we are all about.”<br />

examples of signage for some of the many language<br />

translations CUHCC provides for its patients<br />

Even with a long history of providing<br />

culturally competent care, CUHCC<br />

showed statistically significant improvement<br />

on Standard 3, the CLAS Assessment<br />

standard that addresses ongoing<br />

staff education. Amy explains, “We now<br />

send regular emails to staff, including<br />

the <strong>Stratis</strong> <strong>Health</strong> newsletter, about the<br />

cultural framework our patients come<br />

from so that they can understand how<br />

to address health issues of our patient<br />

community, such as diabetes and obesity.<br />

For example, staff need to know what<br />

their patients eat and what their cultural<br />

practices are in order to encourage food<br />

choices patients will accept.”<br />

The clinic is a teaching facility and<br />

provides an intensive orientation for<br />

incoming medical residents. Medical<br />

residents at the clinic learn that certain<br />

standard practices might not work for<br />

patients, who often do not speak English<br />

and have a different cultural framework<br />

and orientation toward conditions,<br />

treatment and health care in general. For<br />

example, Amy describes how in the exam<br />

room, crossing your legs and showing<br />

the soles of your feet is considered<br />

offensive in Muslim culture. In Hmong<br />

culture, the expression of an outcome<br />

is different—don’t say, “you might<br />

die”—rather, “you may not live.” Residents<br />

are encouraged to talk to the interpreters<br />

and debrief during and after exams: Is<br />

there something culturally that I’m missing<br />

here? Is there a better way to ask that?<br />

Residents are interested in these patients<br />

and are motivated to provide great care.<br />

CUHCC is the perfect environment for<br />

them to practice medicine.<br />

Amy and Colleen couldn’t say enough<br />

about the value of their interpreters and<br />

bilingual staff, and the ongoing daily<br />

education they impart to their colleagues.<br />

Amy says, “The interpreter office is such<br />

a happy place—they create a wonderful<br />

environment for learning. In addition to<br />

their formal obligation as an interpreter,<br />

a lot of informal language education<br />

happens.”<br />

Interpreters are also largely responsible for<br />

following patients across the continuum<br />

of care—acting as care coordinators when<br />

patients go to the hospital. Amy says, “Our<br />

interpreters and bilingual staff know our<br />

patients—their diagnoses, culture, home<br />

life, and economic status. They serve as<br />

our collective memory of our patients.”<br />

The <strong>Culture</strong> <strong>Care</strong> Connection initiative<br />

provided a stimulus for CUHCC to<br />

re-energize and act on results of the<br />

assessment tests. Using the <strong>Stratis</strong> <strong>Health</strong><br />

assessment tool, the clinic is moving<br />

forward with work that will involve<br />

additional staff. Colleen says, “Even<br />

though we have a history of working with<br />

multicultural populations, we always<br />

learn something new. We are never done<br />

learning how to implement culturally<br />

competent care.”


StratiS HealtH <strong>Culture</strong> <strong>Care</strong> <strong>ConneCtion</strong><br />

Minnesota Diabetes Collaborative Celebrates 10 th Anniversary -<br />

Adds Heart <strong>Health</strong> as a Focus<br />

The Minnesota Diabetes Collaborative, in<br />

celebration of its 10th anniversary working<br />

to improve diabetes care in Minnesota,<br />

has joined forces with the heart health<br />

community to become the Minnesota<br />

Diabetes and Heart <strong>Health</strong> Collaborative<br />

(MN-DC). MN-DC is recognizing past<br />

and present members at an anniversary<br />

celebration in conjunction with the Many<br />

Faces of Community <strong>Health</strong> conference,<br />

October 28-29, in St. Louis Park, MN,<br />

www.manyfacesconference.org.<br />

According to Laurel Reger, MBA, who has<br />

been with the group since its inception,<br />

“For the past 10 years MN-DC has<br />

worked to provide consistent, evidencebased<br />

diabetes messages, share knowledge<br />

and expertise, and promote best practices<br />

to health professionals and consumers. We<br />

have stretched our limited resources and<br />

unified multiple strategies around diabetes<br />

initiatives to reduce duplicative efforts.”<br />

The group is currently focused on<br />

developing health literacy educational<br />

materials on patient self-care needed to<br />

keep diabetes, blood pressure, and cholesterol<br />

under control. The materials use<br />

pictures and a limited number of words to<br />

increase readability for patients. MN-DC<br />

is expanding its reach to include the<br />

thousands of Minnesotans with diabetes<br />

who have or are at risk for heart disease.<br />

Heart disease and stroke contribute to<br />

nearly four out of five diabetes-related<br />

deaths in Minnesota, yet most people with<br />

diabetes do not consider cardiovascular<br />

disease to be a serious complication of<br />

diabetes. Keeping blood glucose and blood<br />

pressure under control can reduce heart<br />

disease and stroke by 33 to 50 percent.<br />

African American and Latino populations,<br />

in particular, have a higher risk of diabetes<br />

and cardiovascular disease than the<br />

general population.<br />

MN-DC continues to grow, and currently<br />

includes some of the largest and most<br />

influential health care organizations<br />

in Minnesota, including the American<br />

Diabetes Association, Blue Cross Blue<br />

Shield MN, <strong>Health</strong>Partners, Institute<br />

for Clinical Systems Improvement, Itasca<br />

Medical <strong>Care</strong>, Medica, Metropolitan<br />

<strong>Health</strong> Plan, Minnesota Community<br />

Measurement, Minnesota Department of<br />

<strong>Health</strong>, Minneapolis/St. Paul Diabetes<br />

Educators, PreferredOne, PrimeWest<br />

<strong>Health</strong>, South Country <strong>Health</strong> Alliance,<br />

<strong>Stratis</strong> <strong>Health</strong>, and U<strong>Care</strong>. More><br />

Heart Disease is the No. 1<br />

Killer of Latino Women:<br />

Go Red Por Tu Corazon!<br />

Hispanic women are likely to develop<br />

heart disease 10 years earlier than<br />

Caucasian women. Go Red Por Tu<br />

Corazon is the American Heart Association’s<br />

bilingual and bicultural movement<br />

to educate Latinas about the threat of<br />

cardiovascular disease. Its goal is to inspire<br />

them to take care of their heart health.<br />

The program is designed to recognize<br />

the potential of cultural traditions and<br />

family as a means to promote a healthier<br />

lifestyle within the Latino community. It<br />

provides Latinas and their families with<br />

the resources needed to improve their<br />

heart health. For more information, call<br />

1-888-474-VIVE, or go to<br />

GoRedCorazon.org.<br />

Heart disease and<br />

stroke contribute<br />

to nearly four out<br />

of five diabetesrelated<br />

deaths in<br />

Minnesota<br />

Go Red Por Tu Corazon!


StratiS HealtH <strong>Culture</strong> <strong>Care</strong> <strong>ConneCtion</strong><br />

Resources for Your Clinic<br />

<strong>Culture</strong> <strong>Care</strong> Connection<br />

www.culturecareconnection.org<br />

This Minnesota Web site is an online learning and resource<br />

center dedicated to supporting Minnesota’s health care organizations<br />

in their efforts to provide culturally competent care. The<br />

site provides resources to help organizations meet the Office<br />

of Minority <strong>Health</strong>’s national standards on Culturally and<br />

Linguistically Appropriate Services (CLAS), including information<br />

on cultural competence concepts, health topics, ethnicities,<br />

stakeholder organizations, and resources that reflect the needs of<br />

Minnesota’s diverse populations.<br />

Minnesota Online Interpreter Roster<br />

www.health.state.mn.us/interpreters<br />

Locate interpreters by language and location on the Minnesota<br />

Department of <strong>Health</strong> searchable database. The roster includes<br />

interpreters representing more than 20 languages with information<br />

about interpreter availability, languages spoken, gender, and<br />

experience in medical specialty areas.<br />

The exchange<br />

www.health-exchange.net<br />

The Exchange is an online resource to exchange information<br />

and health education materials translated in the languages most<br />

frequently spoken in Minnesota.<br />

Minnesota <strong>Health</strong> Literacy Partnership<br />

http://healthlit.themlc.org<br />

Open to Minnesota consumers and health care, social service,<br />

and community organizations. Members benefit from regular<br />

updates on local and national health literacy efforts, monthly<br />

networking and educational meetings, and sharing resources.<br />

International Institute of Minnesota<br />

http://www.iimn.org<br />

A social service organization that serves people in transition and<br />

promotes the welfare of all nationalities and races.<br />

Center for Victims of Torture<br />

http://www.cvt.org/index.php<br />

A social service organization that works to heal the wounds of<br />

torture for individuals, their families and communities, and to<br />

stop torture worldwide.<br />

Calendar of events<br />

India Fest<br />

August 15, 2010<br />

St. Paul, MN<br />

Join Asian Indian’s in Minnesota at the annual celebration of<br />

India’s rich culture and heritage. Presented by the India Association<br />

of Minnesota. More><br />

Hospice and Palliative Nurses Association Clinical<br />

Practice Forum - Breathing easier: Palliative <strong>Care</strong> and<br />

Advanced Pulmonary Disease<br />

September 17-19, 2010<br />

Bloomington, MN<br />

Pulmonary disease is one of the top four leading causes of death<br />

in America. Life-limiting illnesses, such as advanced pulmonary<br />

disease present their own unique challenges for patients living<br />

with and dying from advanced pulmonary disease. The 2010<br />

Hospice and Palliative Nurses Association Clinical Practice<br />

Forum will demonstrate the integration of palliative care and<br />

pulmonary nursing practices for end-of-life care management.<br />

More ><br />

Many Faces of Community<br />

<strong>Health</strong> 2010 Conference:<br />

Time of Transformation –<br />

Roots and Redesign<br />

October 28-29, 2010,<br />

Minneapolis, MN<br />

<strong>Stratis</strong> <strong>Health</strong> is again a proud<br />

sponsor of this year’s fifth annual conference, which explores<br />

ways to improve care and reduce health disparities in underserved<br />

populations and among those living in poverty. Sessions will<br />

examine how community-based primary care will grow, develop,<br />

and change under national health reform and Minnesota state<br />

reforms already underway. Take this opportunity to assess the<br />

impact of health reform on delivery of care to medically underserved<br />

populations. More>


StratiS HealtH <strong>Culture</strong> <strong>Care</strong> <strong>ConneCtion</strong><br />

Resources for Your Clinic<br />

Minnesota Alliance for Patient Safety 2010 Conference:<br />

People and Partnerships<br />

November 3-5, 2010, Brooklyn Park, MN<br />

<strong>Stratis</strong> <strong>Health</strong> is proud to be a sponsor of this year’s conference<br />

for health care professionals, leaders, managers, educators,<br />

and others interested in improving patient safety in all clinical<br />

settings. Working with patients who do not speak English and<br />

representing multicultural backgrounds present unique patient<br />

safety challenges for health care professionals.<br />

The conference will offer practical strategies and tools to enhance<br />

and sustain patient safety, with key elements related to technical<br />

and cultural changes that drive and lead patient safety improvement.<br />

It will go beyond technical fixes to address adaptation,<br />

change, and measurement. See a special appearance by Brave<br />

New Workshop actors, who will lead compelling improvisations<br />

about new ways to understand and tackle patient safety<br />

challenges. More><br />

STRATIS HeALTH CONTACT INFORMATION<br />

Mary Beth Dahl, RN, CPC,<br />

CPHQ, Program Manager<br />

mdahl@stratishealth.org<br />

952-853-8546<br />

President and Ceo<br />

Jennifer P. Lundblad, PhD, MBA<br />

Director, Medical affairs<br />

Jane Pederson, MD, MS<br />

Mary Montury<br />

Program Coordinator<br />

mmontury@stratishealth.org<br />

952-853-8541<br />

Board of Directors<br />

Kathleen D. Brooks, MD, MBA<br />

Huda Farrah, MSc<br />

Nancy Feldman<br />

William E. Jacott , MD<br />

Lucinda Jesson, JD<br />

Dee H. Kemnitz<br />

Michele Kimball<br />

Stephen Kopecky, MD<br />

Clint MacKinney, MD, MS<br />

Alison H. Page, MS, MHA<br />

Michael Spilane, MD<br />

Ruth Stryker-Gordon, MA, RN<br />

Dale Thompson, board chair<br />

DiversityRx 2010 Seventh National Conference on<br />

Quality <strong>Health</strong> <strong>Care</strong> for Culturally Diverse Populations<br />

October 18-21, 2010<br />

Baltimore, MD<br />

The conference will offer 15<br />

preconference trainings, 50<br />

workshops, a film festival,<br />

poster sessions, and exhibits.<br />

Speakers will address the<br />

implications of new standards,<br />

health care reform, and other<br />

policy initiatives, as well as<br />

practice advancements and research on language access, culturally<br />

competent care, organizational cultural competence and other<br />

strategies to improve health care for minority, immigrant and<br />

indigenous communities. www.diversityRxConference.org,<br />

Margaret LeDuc<br />

Editor<br />

mleduc@stratishealth.org<br />

952-853-8578<br />

<strong>Stratis</strong> <strong>Health</strong> is a nonprofit organization<br />

that leads collaboration and innovation<br />

in health care quality and safety,<br />

and serves as a trusted expert in<br />

facilitating improvement for people and<br />

communities.<br />

<strong>Stratis</strong> <strong>Health</strong> works toward its mission<br />

through initiatives funded by federal<br />

and state government contracts,<br />

and community and foundation<br />

grants, including serving as Minnesota’s<br />

Medicare Quality Improvement<br />

Organization.<br />

<strong>Stratis</strong> <strong>Health</strong><br />

2901 Metro Drive, Suite 400<br />

Bloomington, MN 55425-1525<br />

952-854-3306 • 952-853-8503 (fax)<br />

Email: info@stratishealth.org<br />

www.stratishealth.org

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!