Debtfree Magazine issue 9 of 2021-for download
SA's Free Magazine all about Debt, Debt Counselling & Debt Review. New, Tips, Reviews, Advice and more. This month we look at some of the nasty little lies you tell yourself about your debts. We also catch up on what happened at the Annual Debt Review Awards 2021
SA's Free Magazine all about Debt, Debt Counselling & Debt Review. New, Tips, Reviews, Advice and more. This month we look at some of the nasty little lies you tell yourself about your debts.
We also catch up on what happened at the Annual Debt Review Awards 2021
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THE BIG LITTLE LIES
WE TELL OURSELVES
ABOUT DEBT
THE 2021
DEBT REVIEW
AWARDS
Issue 9 of 2021
EXCELLENCE IS DOING
ORDINARY THINGS
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WHAT MAKES US
EXCELLENT?
/ Unimpaired and automated PDA systems
/ Integration with top-ranked Debt Counsellor systems
/ Enhancing Debt Counsellor efficiency and sustainability
/ Best customer support in the country – queries are resolved within 24 hours
/ Strong compliance and best-industry-practice implementation is at our centre
Call Chris van der Straaten
Head of Hyphen PDA | 082 557 0437
Or call our friendly support centre on 011 303 0060 - Option 2
or visit our website www.hyphenpda.co.za
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FROM THE EDITOR
There is an old saying: “How do you know when a
politician is lying? When his lips are moving”.
Cynical, no doubt, but people around the world, and throughout
history have been burnt by politicians making promises they never
intend to keep and hiding the truth. From the famous: “I did not have
sexual relations with that woman” to the ‘blame it on minorities’
strategies of the 1930’s Nazi party. It seems lies and politics goes hand
in hand.
But obviously it’s not only politicians who lie, we all tend to lie to
ourselves. Go stand in front of the mirror and tell yourself that you
look skinnier than when lockdown began, tell yourself that you look
better now than you did 10 years ago*, tell yourself that combing
your hair that way hides your bald spot.
One area where we inadvertently lie to ourselves, is when it comes
to money and debt. Often these are just ‘little’ lies (eg. I need it, I
can afford it). Small lies with massive ramifications on our decision
making, and life choices. In this issue we have a look at some of these
common lies and consider how they hurt us.
Why not read through the article and see if anything resonates with
you. Perhaps you have been selling yourself one of these lies for years
now. It might be time for a change, yes we can!
* hopefully you do, we are just using this as a generalized example of self delusion
It has been a busy few weeks for the Debtfree Magazine team as
many of us also work on the Debt Review Awards project and help
with the organisation of the event. Those of us who do, were glad
when things went off without too many hitches, phew! We really
want to thank the supporters, participants and generous sponsors for
all your help to help make the event a success. We could not have
done it without you!
We have something of a summary article (or 6) in this issue, as we
look behind the scenes and review some of the glam of the event.
Yup, even though the event was done remotely this year, some of you
really went all out to celebrate, the closest the debt review industry
gets to, a national holiday. Well done to all those recognized this year
and to those consumers who got their clearance certificates. We are
so excited that you are now debt free!
So, put the kettle on, and take a few minutes to relive the highlights of
the Awards, check out the latest financial news, some tips and advice.
Take a moment to reflect on your attitudes towards money and debt
and enjoy this issue.
Things are tough out there between the pandemic, the economic
challenges of lockdown, stress from work and family and having to
pay off your debts. If you made it through another month then we
want to say well done to you. You made it this far, please keep going.
You can do it and that’s no lie, soon you will be debt free.
FREE BOOKLET
FOR DEBT COUNSELLORS TO SHARE
Are you being phoned by consumers who
are asking how they can leave debt review?
Is your inbox full of requests to remove a
Debt Review Flag at credit bureaus?
The free booklet, which you can download from the link below ( 1MB
in size) covers many common questions and helps consumers learn
more about the challenges involved with having their debt review
status removed before paying off all their debt.
DOWNLOAD AND SHARE
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Send Detailed Information
Educate your Clients & Consumers
DEBT REVIEW
LESSON #1
If you have changed your phone number
or email address recently, please let your
Debt Counsellor and PDA know. They
need to get in touch with you regularly
and the PDA needs to send you a monthly
statement via email.
If your details have changed they might be
emailing an old address.
PROFESSIONAL DEBT
COUNSELLING ATTORNEYS
Assisting With Debt Review Matters Nationwide
WESSEL SYMINGTON TEL: 021 872 1968
wessel@steyncoetzee.co.za www.steyncoetzee.co.za
South Africa’s
Leading Debt
Solutions Provider
Wessel Symington
Steyn Coetzee
Attorneys
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also make excellent use of the DCRS proposal system in negotiations
with credit providers.
Zero Debt regularly succeeds in convincing credit providers to reduce
their high interest rates down to less than 5% on their client’s debts.
This means that Zero Debt clients obtain their court orders and can pay
off their debts quickly. They ensure dedicated clients get their clearance
certificates and are soon able to start their debt free life.
Zero Debt’s team are very experienced and highly professional. They
work hard to ensure clients are totally debt free at the end of the debt
review process.’’
087 701 9665
help@zerodebt.co.za
www.zerodebt.co.za
CONTENTS
THE BIG LITTLE LIES
WE TELL OURSELVES
ABOUT DEBT
THE 2021 DEBT
REVIEW AWARDS
BANK STOPPED FROM
REPOSSESSING HOME
BECAUSE CONSUMER
WAS AHEAD ON
PAYMENTS
DEBT REVIEW
SCHOOL
SERVICE
DIRECTORY
DISCLAIMER
Debtfree Magazine considers its sources reliable and verifies as
much information as possible. However, reporting inaccuracies
can occur, consequently readers using this information do so
at their own risk. Debtfree Magazine makes content available
with the understanding that the publisher is not rendering legal
services or financial advice. Although persons and companies
mentioned herein are believed to be reputable, neither
Debtfree Magazine nor any of its employees, sales executives
or contributors accept any responsibility whatsoever for their
activities. Debtfree Magazine contains material supplied to
us by advertisers which does not necessarily reflect the views
and opinions of the Debtfree Magazine team. No person,
organization or party can copy or re-produce the content
on this site and/or magazine or any part of this publication
without a written consent from the editors’ panel and the
author of the content, as applicable. Debtfree Magazine,
authors and contributors reserve their rights with regards to
copyright of their work.
CONSUMER FRIEND
USES
SOFTWARE TO ENSURE
POPIA COMPLIANCE!
- Secure system-to-system data transfer (no human contact)
- Elimination of data exposure from the use of email
- Data specification is fit for purpose
POPIA COMPLIANCE IS
CRUCIAL THIS YEAR!
BREAKING
NEWS
34.4% UNEMPLOYMENT
Stats SA has recently released their Quarterly Labour Force
Survey results and the South African unemployment rate
has hit a new record high in 2021. The survey which has
been officially running since 2008 tracks how many people
are looking for work and how many people are employed.
The results of the survey, which covered the first half of 2021,
show that unemployment has gone up from its previous
official record high of 32.6% and has now increased to 34.4%.
This means that at least 54 000 South Africans lost their
jobs during April, May and June 2021.
The stats also showed that, of those who were actively
looking for work, around 186 000 more people have simply
given up during these 3 months on trying to find any kind of
employment. They now think it is a waste of time and have
become discouraged. There are currently almost 8 million
South Africans looking for work each day.
Stats SA and Government use different calculations and
classifications to define what it actually means to be
unemployed. The current 34.4% definition is actually
significantly lower than the broad description of unemployed
people. Using those parameters SA currently sits at a very
scary 44.4% unemployment.
These stats makes SA the most unemployed nation in the
world among those countries that still have the infrastructure
to report on such stats (many countries are in too much
chaos to even report).
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RCS & NIMBLE NOW
COLLECTING JET & EDGARS
DEBTS
When Edcon got into trouble and went into business rescue
things were bound to change, including what would happen
with the debtors’ book and debt review matters.
The business rescue practitioner made arrangements with
both RCS and Nimble Group to sell them part of the debtors’
book for both Jet and Edgars.
This has however made things slightly different and a little
tricky for Debt Counsellors who have clients who have debts
with those brands.
The NCR has released a short circular with a helpful
addendum letter that can be used with regard to clearance
certificates (download below).
The circular from the NCR explains that since the book has
been sold Debt Counsellors will have to check in with both
RCS and Nimble (preferably at the same time) to see if the
account they are dealing with has gone to either of them.
Debt Counsellors can do this by emailing:
RCS Group – edgarsenquiries@rcsgroup.co.za
jetenquiries@rcsgroup.co.za
Nimble Group – accounts@nimblegroup.co.za
When the account is eventually paid up then Debt Counsellors
can get paid up letters from either RCS or Nimble (depending
on who is handling the debt).
Some accounts have not been bought by RCS or Nimble
and the business rescue practitioner views these accounts
as uncollectible or they may have already legally ‘prescribed’.
They will not be attempting to ever collect these debts and
they are viewed as paid up and the account closed.
The Debt Counsellor will be able to use the addendum
(download below) to attach to their correspondence with
the credit bureaus when they have to send proof to the
credit bureau that the debt has been settled.
This means that no further payments are needed and the
account will be removed by the bureaus and the consumer
can go ahead with their clearance certificate.
Debt Counsellors should be sure to retain a copy of the
Annexure for their records as they will no doubt need it to
assist their clients.
Circular:
https://debtfreedigi.co.za/wp-content/uploads/2021/09/Jet-on-sale-accounts-Circular-06-updated.pdf
Annexure:
https://debtfreedigi.co.za/wp-content/uploads/2021/09/Annexure-A-EdgarsJet-on-sale-accounts.pdf
Debtfree Magazine want to thank the team at DCASA for their help in preparing
this news article.
NCR RECKLESS LENDING
GUIDELINE UNDER
CONSIDERATION
The National Credit Regulator (NCR) organises a group
discussion about industry topics at the Credit Industry
Forum (CIF) and calls for comments on known issues in
the industry.
One such area under discussion is reckless lending. This is
where a consumer is granted credit even though they:
• did not understand the language of the contract
• did not understand the obligations they were
agreeing to
• did not get a quote of the costs (a pre-agreement)
• did not get a contact document setting out the costs
and their obligations
It can also be reckless when a credit provider:
• fails to check if the consumer can actually afford the
debt
• finds the consumer can’t afford the debt but still give
them the credit anyway.
The final one is seen by most people to be the sole reason
why a credit agreement is reckless but all the other points
are not to be forgotten.
South Africa’s
leading Debt Counsellors
since 2007
Start getting out
of debt today!
www.creditmatters.co.za
Just got out
of Call debt! our national
call centre on
086 111 6197
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www.creditmatters.co.za
If however any of the above is true the account is reckless
and some interesting things can happen. For example, a
court can say the debt only has to be paid after all other
debts are paid up first. A court can decide to write off
some or all of the debt. A court can even tell the credit
provider to pay the consumer back for all the payments
they already did up to that point. Or the NCR can decide
to ask the National Consumer Tribunal to fine the credit
provider (up to 1 Million rand).
So, this is serious stuff. In the past when 1 branch of
African Bank in KZN was found to have granted some
credit recklessly to 12 clients the whole bank ended up
crashing (in the confusion and chaos that followed).
At present, the NCR are trying to see if Debt Counsellors
and credit providers like the proposal they are thinking of
using to make a, non binding, guideline to send out to the
industry.
In several discussions and groups across the country, the
response to the proposal has not been favourable.
For many Debt Counsellors, one area of concern is that
the current proposal may mean they will never get paid
for the many many hours it takes to do a reckless credit
investigation. This has not been popular.
Other Debt Counsellors have raised concerns about
timelines and other technicalities that may arise as a result.
The NCR has made a call for comment and various Debt
Counsellor groups are submitting replies highlighting their
concerns.
REPO RATE UNCHANGED
The SA Reserve Bank’s Monetary Policy Committee (MPC)
has decided to leave the repo rate unchanged at the record
low of 3.5%. This will continue to provide credit users with
some relief in the face of the lockdown and pandemic.
Reserve Bank Governor, Lesetja Kganyago did, however, say
that this are going to change in the near future and that
rates are likely to go up. He said: “The implied policy rate
path of the Quarterly Projection Model indicates an increase
of 25 basis points in the fourth quarter of 2021 and further
increases in each quarter of 2022 and 2023.”
Basically, rates are going to go up a few times over the next
24 months. So, brace yourself or lock in these low rates
while you can.
We’re not back,
we never left.
NPDA is now iPDA.
As one of the four licensed Payment
Distribution Agencies in South Africa, we
work with several hundred DC’s, paying
several thousand creditors and managing
payments for thousands of consumers.
We still offer a range of benefits and controls
that make the way you serve your clients
faster, cheaper and more intuitive.
For more information or a free demo, visit us
at www.ipda.co.za.
THE
BIG LITTLE LIES
WE TELL OURSELVES
ABOUT DEBT
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
LIAR, LIAR, PANTS
ON FIRE!
You lie, you know you do. You know you shouldn’t. We
tell our kids not to and then we turn around and tell
our spouse that the burnt dinner is “not that bad” and
“no, those jeans don’t make them look fat”.
One of the people we are best at lying to is ourselves, we excel at
it. Often when we don’t want to do something, we will create an
excuse (perhaps even a lie) about why we shouldn’t, and we make a
subconscious decision to believe our own excuse.
It might be something like, it’s raining outside so I can’t exercise
today. It’s not raining inside is it? But we decide that the reason is
good enough because we actually want to avoid doing it.
Or perhaps we tell ourselves we ‘need’ something, really, really need
it, when we actually don’t. It could be that slice of cake or perhaps
even that fancy car.
When it comes to debt, there are all sorts of excuses people give for
staying in debt instead of taking steps to become debt free. Here are
some of the most popular lies and why they are not actually true:
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
EVERYONE HAS
SOME DEBT
24 Million South Africans are credit users (so, around 1
in every 3). Out of those 24 million many have missed
a payment or two as they struggle to decide who to
pay this month with the income they receive. Around
9.6 million people are behind on debt repayments by 3
months or more.
7 Million people have credit cards, and on average owe R20 000
each.
6.7 Million have personal loans and owe on average R45 000 each.
And those are just the loans in the ‘formal’ sector, which reports
to the NCR, and does not cover loans to family members of local
Mashonisas.
It is normal in South Africa to borrow money. It is normal to take a
really long time to pay off your debts, and many people will live in
debt their whole lives, never paying off their credit cards and always
taking on more loans to pay off previous loans.
So, then is it silly to ask if you really need debt? Surely, based on those
stats, you need debt just to get by in South Africa.
No, you don’t. Going to those stats again, you soon realise that if
there are 59 million people in SA and only 24 Million credit users then
35 Million South Africans are not making use of credit from the banks
and stores. That means more people don’t use credit than those who
do. It is just likely that all your friends and people that you work with
make use of credit.
It is simply not true that everyone has debt. Millions of South Africans
live debt free every month.
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
SOME DEBT IS GOOD
People will tell you that you need some debt to get a
good credit score. So, go out and take on debt so that
you can get more debt later, when you really need it.
It is true that credit scores do take into account your debt and
repayment history. If you don’t have debt, then it is hard for a credit
provider to know if you will pay them back or not. But every time you
apply for credit, whether you get the credit or not, is not dependent
on your credit score. It depends on whether you can afford it or not.
The credit provider has to do an assessment when you apply. Do you
earn enough and have enough left over after paying for your monthly
running costs to pay them back? That is what is important.
Even if you have lots of credit and pay it all back reliably, if you cannot
actually afford to repay some new form of credit, you will not get that
credit, it is illegal.
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
THERE ARE GOOD
AND BAD DEBTS
While it is true that some debts can help you get an
asset, there are also massive risks associated with
taking on big debts.
For example, you may take on credit to buy a house. You may live in
it for decades and raise your children in it, making regular monthly
repayments. You may feel like you have made a good investment.
Then the economy turns, property loses value. You lose your job
and miss too many home loan repayments, and suddenly the bank is
selling your home on auction. You find that the investment you have
been paying off for all these years, actually still belongs to the bank
and after it gets sold for cheap, you end up owing the bank a lot of
money.
It happens with people’s flashy cars all the time and they end up
paying off a car (for years) that they no longer have. It is very sad and
frustrating.
The only good debt, is one that you have paid off.
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
MONEY IS
COMPLICATED
A lot of people in debt think they have to be some sort
of math wizard to understand and win when it comes
to money.
But that’s not true, we tend to over think money, money is simple. It
is good to have money because you can use it to buy stuff and do
things.
If people owe you money, that’s not good.
If you owe people money that’s not good.
See… simple.
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
I DON’T EARN ENOUGH
TO PAY OFF MY DEBT
Whether it takes you six months or six years, paying
off your debt is possible no matter what your income
looks like. It might not be easy, but it is possible.
Often it is just a case of making a plan, putting more funds into
settling your debts and making it a priority. There are things you can
do to reduce how long it takes to pay off your debts.
EARN MORE
Sounds simple but it is not. There are however some things you can
do like:
• Start a side hustle and use those funds towards settling your
smallest debts first.
• Ask your boss for a raise.
REVIEW YOUR MONTHLY EXPENSES
You may have cut costs in the past but it is good to regularly look at
how you spend money. What we spend tends to creep up each month.
GET HELP
If you are sick you go to a professional doctor, right? If you have debt
issues then you should also get help or advice on how best to get rid
of your debt from a registered professional Debt Counsellor.
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
I DON’T KNOW
WHERE TO START
Yes, you do. You just have to cut your spending on
some things, especially if you are unable to earn more.
It’s hard to say “no” to eating at restaurants and going on holiday. Maybe
you feel you deserve it, but you deserve to live without debt even more.
A very interesting thing happened when lockdown first began. People
were not able to go out and spend money like they usually did. So,
even though lockdown messed with how much people were earning,
it also meant they were not spending as much. As a result more
people than normal managed to pay their debts, they actually had the
money they needed.
So, if you have debts then ask yourself: Are there things I can give up
to reduce my monthly running costs? It might be small things. Maybe
you don’t order out today or this week, perhaps you don’t buy that pie
at the tuck shop for lunch each day and rather make a sandwich.
In fact, it is probably good to start with small things so that you can
convince yourself that it is possible. Once you see how you can
manage to save a little with smaller changes, then you may begin to
think about other bigger ways to save a lot each month.
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
MAKING A BUDGET IS
TOO HARD
Some people who are in debt don’t even know how
much debt they owe because they’re not keeping
track of it.
They just pay their installments each month, often the minimum
amount, and then use their credit cards and overdraft to make it
through the month without ever wondering how much it is costing
them to be in debt every month.
Talk about sticking your head in the sand!
Budgeting isn’t hard, it just requires using your calculator to work out
3 figures:
1. How much do you earn (take home after tax and all that)?
2. How much do you owe to your credit providers every month
(what should you be paying them)?
3. How much do you spend on stuff every month?
Once you know those 3 figures you will quickly see if there is a
problem or not, and where you need to make adjustments. The rest
will happen by instinct.
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
I NEED TO USE CREDIT
TO LOOK GOOD AND
GET THE RESPECT I
DESERVE
People who appear to “have it all” are normally the
ones deepest in debt.
Everything they appear to own is actually owned by the bank, or other
credit providers. They have sold their future work hours and their peace
of mind to appear to have it all.
What do they actually have?
Ulcers probably, if they miss a few payments and could end up with
nothing. Goodbye house, goodbye fancy car, hello summonses,
judgments and public auctions.
If your friends only respect you because of the things you own, then you
don’t need more credit, you need better friends.
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
CREDIT LETS ME HAVE
WHAT I WANT NOW
While it is true that credit is a great way to get
something now rather than later, it is also true that
many of the things that you ‘think’ you want will
ultimately lose their glow and you will realise you
could have done without it all along.
You may need that fancy phone now, but in a few months when they
start advertising the newer, better version you may find that your
phone doesn’t seem so good any more. The question is: Was it ever?
Did you really want it or where you chasing something else?
Having lots of things can make us feel important and safe. But if
everything you have is actually owned by the bank then what do you
really have?
Have you fallen into the trap of buying things you don’t need, with
money that you don’t have, to impress people you don’t really like?
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
I CAN GET OUT OF
DEBT ANY TIME
Some people tell themselves that they are using credit
all the time as a luxury and they could get out of debt
anytime, if they really need to. They just don’t want to
right now.
As a result, they usually just make the minimum required debt
repayments each month and live in debt.
They never think about what it is costing them.
This is often because they have never sat down and had a close look at
what it costs to be in debt.
Every month they are paying interest, account fees. Every year they are
paying access fees. Your car is losing value as you read this article.
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
I NEED A CREDIT CARD
FOR EMERGENCIES
It is true that having access to a credit card in an
emergency can be a life saver. If the geyser suddenly
bursts then you can reach for the card and pay for the
repairs immediately.
If your car tires are looking a bit dodgy, you can just put the new
tires on credit now and pay it off over time. The problem is that soon
everything begins to feel like an emergency. New appliance now,
rather than later? An emergency! That new dress for your date. An
emergency! Groceries from that fancy brand store? An emergency!
Before you know it, you can be right back in debt because your entire
life seems to run from emergency to emergency.
Rather than using credit continually for emergencies, why not start to
set a little bit aside every month as an emergency fund. Don’t go wild,
start small and let it build up over time.
By just learning to wait and live with a little inconvenience, you can
also find that many emergencies can wait till payday to be resolved.
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
I CAN’T LIVE
WITHOUT CREDIT
Maybe you have been using credit for many years.
In the past, your solution to running out of money
would perhaps be to run out and get another loan or
get a higher credit limit. You just kept digging yourself
deeper and deeper into the debt pit. Old habits are
hard to break.
But hundreds of thousands of South Africans have made a change, and
taken the first steps of their debt review journey. Yes, it is a big change at
first, and most do it because they are desperate at the time, not because
they want to live without debt.
Then something strange happens. They adjust, people are amazing. They
learn to live a cash lifestyle. They no longer buy things they cannot really
afford. They learn that sometimes you have to wait to buy something
even though it is inconvenient and difficult but, they survive.
At the same time, they pay off their debts every month, getting closer
and closer to being debt free and eventually not owing anyone anything.
It is possible, hundreds of thousands of people are doing it right now,
you can too!
THE BIG LITTLE LIES WE TELL OURSELVES ABOUT DEBT
STOP LYING TO
YOURSELF
Well, it is true that getting into debt is a lot more fun
(and a lot easier) than getting out of debt.
Paying off debt requires first changing the way you think about
money and possessions. That can be a real challenge, if you carry on
thinking that your personal worth comes from the things you own,
then you are always going to struggle with having enough money.
But paying off debt is something people do every single day. Millions
of people live without any debt whatsoever. Millions of people only
use the money they have to buy the things they can afford. They have
a budget and they stick to it. They even budget in a little for having
fun and buying nice things every month.
Getting out of debt can be tricky if you have a lot of it and you may
need a little advice. Well, hundreds of thousands of South Africans just
like you have gone online, picked up the phone or walked into a Debt
Counsellor’s office and asked them how they can get out of debt, and
they are successfully doing it. You can too…if you really want to.
So, stop lying to yourself.
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DEBT REVIEW
LESSON #2
You should keep a record of all your emails,
letters, forms and statements about debt
review. Keep it somewhere safe.
Remember: computers and phones get old
and die. Remember: papers get lost and so
do phones. So, think about storing these files
online or in the “cloud” on Dropbox, Gmail or
Drive or something similar and secure.
The Annual Debt Review Awards were live streamed
via YouTube on Friday 10th September 2021.
Host Omphile Setiloane opens the online live stream
THE ANNUAL DEBT REVIEW AWARDS SHOW 2021
INDUSTRY
PRE-SHOW
The Debt Review Awards Livestream event kicked
off the mammoth 5 hour long stream with an
industry section where members of the debt review
legal fraternity discussed current legal trends and
challenges.
This was followed by a highlights package from the recent State of the
Consumer Credit Industry webinar which was hosted by Consumer
Friend.
Next viewers got to hear from previous winners of the various Award
categories about how it feels to be recognised by your peers.
Then it was time for some informative product demonstrations and
updates from DReX and Maximus. These popular and helpful software
suites help Debt Counsellors (and consumers) get the most out of the
process and with information sharing within PoPI Act guidelines.
THE ANNUAL DEBT REVIEW AWARDS SHOW 2021
THE DEBT REVIEW
AWARDS SHOW
The Awards Show began at 2pm and guests were both
amazed and entertained by the mentalist and memory
tricks and skills of Mr. Michael Abrahamson. Michael
has recently been on TV on Klop die Kunstenaar as
well as setting world records remembering Pi to the
nth degree.
He is known as the “Power Brain” and it showed. Michael made use of his
extensive memory and manipulation to get guests to pick certain things
and to work out numbers they had picked.
Michael would be back later in the program to teach guests some useful
memory techniques to use in their day to day lives (no more forgetting
that grocery list). If you watched the show you probably can recite the
list of ten items he gave you now using the tips he provided.
We will give you a hint it started with “carpet”
Just because the event was held online did not mean that guests could
not have a little fun and get dressed up and celebrate a little. At different
homes and offices across the country, people got dolled up, served
some drinks and snacks and enjoyed the livestream.
HERE ARE THE TWO WINNERS OF T
FROM THIS YEAR’S “BEST D
HE R500 TAKE-A-LOT VOUCHERS
RESSED” COMPETITION.
THE ANNUAL DEBT REVIEW AWARDS SHOW 2021
THE ONE AWARDS
Yes there are two of them... that’s just how we roll.
Though the majority of the Debt Review Awards process focuses on
the activity of credit providers and Debt Counselling practices as a
whole, each year participants in the peer reviews are asked to identify 2
individuals who are making a significant contribution to the industry.
This year, with the help of ONE, Attorney Quintin Zimmerman of Liddles
and Head of Debt Review at ABSA, Mr Jaco Van Der Merwe were
recognised.
Quintin Zimmermann founded the law firm, Liddle and Associates
with his wife, Robyn in 2009. Quintin is that rare breed of attorney that
doesn’t charge by the minute (much to his wife’s consternation). He says
he uses his loud voice to champion justice and irritate his wife. Able to
leap tall buildings in a single bound, Q will always come to your rescue,
except on Friday afternoons.
The Technology Adoption Award for 2021 went to Debt Erasers and
recognizes a practice that is making use of the DReX system and
encourages their clients to do the same to stay up to date with their debt
review matters.
THE ANNUAL DEBT REVIEW AWARDS SHOW 2021
THE SPEAKERS
There were a number of presentations and speeches during the Main
Show including words from the NCR Head of Debt Counselling Ms
Kedilatile Legodi. Ms Legodi was able to give some information about
efforts being made at the CIF and NCR in dealing with the challenges
facing consumers and the industry.
Mr. Benay Sager who spoke on behalf of the National Debt Counsellors
Association, was able to present a state of the industry update, looking at
how things have been going in the industry during the lockdown.
Benay was no doubt later very pleased as his team (at DebtBusters) was
recognised for their hard work, taking home the highest ratings in their
Debt Counsellor practice size category.
Mr. Justin vd Linde (formerly of Consumer Friend) hosted part of the
show about a day in the life of those involved in the debt review process.
The audience got to have a look into the busy lives of Credit Providers
(like Capital Data), Debt Counsellors (like DCGsa), PDAs (like Hyphen
PDA) and Attorneys (like Steyn Coetzee). The take away from this section
is that everyone works very hard, and it is not uncommon for those in
the industry to feel like they are swamped with never ending work to do.
There were also some valuable warnings for consumers from Annienne
of Consumer Debt Support, and Reinhart of Debt Therapy who delved
into the dangers consumers face before and during the process from
unscrupulous scammers.
THE ANNUAL DEBT REVIEW AWARDS SHOW 2021
CONSUMERS GETTING
OUT OF DEBT
Debt review is an amazing process that helps people
deal with their debt in a dignified way. It also helps
people pay off all their debt and become debt free.
A highlight of the show every year is to get to meet some of these
consumers and see how debt review has changed their lives.
This year it was great to see how Standard Bank and Debt Counselling
Practice, National Debt Counsellors (NDC) had worked together to cut
12 months off of the review process for two lovely consumers who had
loyally been sticking to the process for several years. It reminded the
audience that the entire process is all about helping people deal with
their debt and make a fresh start.
Well done to both NDC and Standard Bank for making it happen and to
Roseline and Nconyiswa for sticking with the process and getting out of
debt!
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THE ANNUAL DEBT REVIEW AWARDS SHOW 2021
WHO WON WHAT?
Each year, after an industry wide peer review, the
results of the peer reviews are announced during the
annual Debt Review Awards Gala (or online show
during the pandemic).
The peer review process helps identify the top rated debt counselling
practices in South Africa as well as PDAs and Credit Providers.
The highest rated practice or company in each category is awarded a
Golden Piggy Bank Award.
Let’s take a quick look at the results.
THE ANNUAL DEBT REVIEW AWARDS SHOW 2021
GOLDEN PIGGY BANK
PDA WINNERS
Each year both Debt Counsellors and credit providers
are asked to rate their interactions with the people
who handle the money side of debt review.
Debt Counsellors come up with the plans and consumers make one
single debt repayment each month but it is the Payment Distribution
Agents (PDAs) who split the money up into the right amount and pay
that over to the right accounts each month.
There are currently only 4 PDAs who are legally registered with the
National Credit Regulator (NCR). Each month the NCR check on them
and regular audits are held to ensure consumers funds are being handled
with care.
The 4 NCR Registered PDAs are:
• CollectNet PDA
• DC Partner PDA
• Hyphen PDA
• iPDA
THE ANNUAL DEBT REVIEW AWARDS SHOW 2021
Debt Counsellors receive their fees via the PDAs and the credit providers
receive the consumer payments via the PDAs, so they both are very alert
to how the PDAs are performing.
This year, like last, credit providers rated Hyphen PDA the highest among
the 4 NCR registered Payment Distribution Agents.
Debt Counsellors rated DC Partner PDA the highest among the 4 NCR
registered Payment Distribution Agents. This was a shift from the past
few years where Hyphen PDA has taken home the Golden Piggy Bank.
Debt Review Awards Founder (and our Editor) Mr. Zak King says: “With
only 4 registered candidates the PDA section is always going to be
hotly contested. Obviously, all 4 candidates are working within the
requirements of the Act and are checked on by the NCR so, all are good.
The Awards identifies who is getting the best feedback throughout the
year and that’s always very interesting to see“.
THE ANNUAL DEBT REVIEW AWARDS SHOW 2021
GOLDEN PIGGY BANK
CREDIT PROVIDER
WINNERS
Credit providers are divided into various categories
such as Short Term Finance, Retail Finance, Large Non-
Bank Credit Providers, Vehicle Finance and banks are
considered both in Secured and Unsecured Credit.
Short Term Finance
Winner: Finbond Micro Finance
Retail Credit Provider
Winner: Consumer Friend (on behalf of their clients in this category)
Large Non-Bank Credit Provider
Winner: Old Mutual Finance
THE ANNUAL DEBT REVIEW AWARDS SHOW 2021
Vehicle Finance Credit Provider
Winner: Standard Bank
Banks: Unsecured Credit
Winner: Standard Bank
Bank: Secured Credit
Winner: Standard Bank
Competition in the credit providers section is tough with over 8500
different credit providers registered with the National Credit Regulator.
Big winners on the day were Standard Bank who took 3 out of 6 possible
Awards for credit providers.
Debt Counsellors also identified FNB as the up and coming debt review
department to watch out for in the future, as their service levels continue
to improve recently.
Credit Providers: Most Improved
Winner: Standard Bank
THE ANNUAL DEBT REVIEW AWARDS SHOW 2021
GOLDEN PIGGY BANK
DEBT COUNSELLOR
WINNERS
Due to the various different size practices that exist in
debt review (from a one person operation to dozens of
Debt Counsellors working under the same brand) the
peer review results are announced in the following size
categories:
• Boutique
• Small
• Medium
• Large
• National
No one type of operation receives more recognition than another,
rather the process tries to compare apples with apples and oranges with
oranges.
This year the Top 5 Debt Counsellors and highest rated in the various
sizes looks like this:
Top 5 in alphabetical order:
• Alice Lubbe | Care for Debt
• Johan Wepener | Johan Wepener Debt Counsellors
• Lee Lombard | Garden Route Debt Counsellors
• Lee-Ann Sansom | CIDA – Capes Independent Debt Advisors
• Petra Swanepoel | Streamline Debt Counselling
Boutique Debt Counsellors have a reputation for paying close attention
to their clients and providing fast turnaround times. This year the highest
rated Debt Counsellor in this Top 5 group was Lee Lombard of Garden
Route Debt Counsellors.
Top 5 in alphabetical order:
• Andre Carelse | AC Debt Counsellors
• Joy Victoria Minnies | Debt Quest
• Karl Schweidler | Wineland Debt Counsellor
• Margaret Bekker | Help U Debt Counsellors
• Shaun Zeelie | Master Your Money
There are many smaller Debt Counselling practices in South Africa
with many possible candidates for the Top 5. This year Shaun Zeelie (a
previous winner) took top honours in this category for his work under
the brand Master Your Money.
Top 5 in alphabetical order:
• Awie Coetzee | SA Debt Help
• Eugene Cilliers | Pay Plan Solutions
• Gerhard Stoltz | Gerhard Stoltz Debt Counsellors
• Russell Dickerson | RD Debt Counselling
• Tania Dekker | Debt Free with Armani
Medium sized Debt Counsellor Practices commonly have 2 or 3 Debt
Counsellors working along with a team of admin assistants. They often
share an office (or work remotely together) and share staff resources.
Well organised operations can provide clients with a balance of
personalised attention and resources to pursue complicated matters, or
deal with challenges that come along during the review process.
This year Mr. Russell Dickerson, who is currently the Debt Counsellors
of South Africa Chairperson, once again took the top spot for the
second time in two years. Russell is well known for his hard work with
the association and in supporting fellow Debt Counsellors. It seems the
credit providers also recognise his hard work in looking after his clients.
Top 5 in alphabetical order:
• Credit Matters
• DCGsa
• Debt Care
• Debt Therapy
• Summit Financial Partners
Large Debt Counselling practices are defined in the review process as
those that have over 1000 clients and less than 4000. These are growing
practices that are taking on many new clients each month, and are
traditionally very proactive in their branding and advertising.
Most of the names in the Top 5 will be familiar to anyone involved
with the industry, and often these practices take the lead in local Debt
Counsellor initiatives and associations as they try to improve the industry
and promote the debt review process.
This year DCGsa (Debt Counselling Group South Africa) who are based
primarily in the Eastern Cape took home the Golden Piggy Bank Award.
As you can see mentioned in the video (in Afrikaans)
Top 5 in alphabetical order:
• DEBTBUSTERS
• DEBT RESCUE
• NATIONAL DEBT ADVISORS (NDA)
• NATIONAL DEBT COUNSELLORS (NDC)
• OCTOGEN
The make-up of the Top 5 National Debt Counselling practices
remained the same as in 2020 showing a high level of consistency.
These practices have many, many thousands of clients and operate with
large teams of cooperating Debt Counsellors and their admin staff. The
various Debt Counselling practices in the top 10 in this size category
have helped over 80% of the people who have ever made effective use
of the debt review process. All have a good reputation for engaging
closely with credit providers and actively trying to promote debt review
and ongoing improvements in the debt review process.
For a number of years, household brand, DebtBusters retained the top
spot in this size category. In 2020 they were replaced by National Debt
Advisors (NDA). This year DebtBusters were able to reclaim the top spot
and once again take home the Golden Piggy Bank.
Debt Review Awards Founder (and our editor) Mr Zak King says: “It
is always nice to see who has received the highest ratings by their
credit provider peers. We wait to hear the results each year with great
anticipation. It is like our industry’s Oscars”.
Zak and several members of the Debtfree team and other volunteers
have been organising the event since 2014.
He also says: “It is appropriate that extra recognition goes to those who
take home the 5 Golden Piggy Banks. It is worth mentioning, however,
that all those who made the Top 10, making up 50 different debt
counselling practices, should be really proud. There are hundreds of
Debt Counsellors in the country and to be recognised from among all
these very hard working individuals and practices is a real achievement”.
THE ANNUAL DEBT REVIEW AWARDS SHOW 2021
THAT’S A WRAP
All in all the Debt Review Awards event helped shine
a light on consumers getting out of debt and making
use of the debt review process and also recognised
the efforts of individuals who are working hard in the
industry.
It was a moment’s reprieve from a lot of the pressure and stress that
those who work hard in the industry face every day.
Those on the Debtfree Magazine team who also help on the Debt
Review Awards project say that they are very happy that all the guests
and viewers could tune in and our Editor, Mr. Zak King, said he was
“blown away by all the support and effort” made to make the event a
success.
Thank You To Our Supporters & Sponsors
The Debt Review Awards is supported by credit providers such as
ABSA, African Bank, Capital Data, Consumer Friend, FNB, Nedbank and
Standard Bank;
Service providers such as insurance giant ONE, Maximus and Slipstream
Technologies play a big role in aiding and promoting the process each
year.
Also supporting the Awards process are NCR registered Payment
Distribution Agents such as DC Partner, Hyphen PDA and iPDA.
Associations such as DCASA, NDCA, iDCC and MFSA helped in
communication with the industry about the process.
The Awards Show this year featured speeches from both the National
Debt Counsellors Association and the National Credit Regulator.
Attorneys Steyn Coetzee, Kemp du Bruyn and DL Attorneys also played a
valuable part in helping with the show this year.
The organisers want to thank all these parties as well as all the Peer
Review participants for your support and efforts this year.
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DEBT REVIEW
LESSON #3
When you call your Debt Counsellor,
remember that the person who answers
the phone is probably not going to be your
Debt Counsellor themselves but rather
some sort of administrative assistant.
If you need serious debt review advice then
speak directly to your Debt Counsellor.
What if...
YOUR CLIENT’S VEHICLE IS STOLEN OR WRITTEN OFF?
• Is he properly insured?
• Could the insurer repudiate the claim
due to his debt review status?
• Since he cannot get more credit,
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How does the partnership between Meliorleaf and Debt
Counsellors work?
We keep you advised regarding your clients to ensure they are
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We regularly remunerate you, depending on what you choose to
do:
Some debt counsellors want to be actively involved in
arranging and managing insurance relationships, and we
equally share commissions earned.
Some debt counsellors are registered Financial Services
Providers who can advise their clients and provide a full
brokering service, thereby being entitled to earn the full
commission.
Meliorleaf understands that some debt counsellors cannot, or do
not want to be actively involved, but still want their clients to be
properly insured:
For these debt counsellors, Meliorleaf can offer a fully
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Are you interested in partnering with Meliorleaf?
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Well done to all 50 Debt
Counsellors recognized
this year at the Debt
Review Awards.
www.allprodc.org
Debt Counsellors Collective
The iDDC would like to hear
from members and other
DCs about the struggles they
face and continue to face as a
consequence of the lockdown.
What issues need to be escalated
to the NCR?
Congratula
the winners
Review A
We are beyond proud of all our
DCASA members who were
nominated at the Awards this year.
We are absolutely elated that four
members won “Best DC Practices” in
the industry out of the five different
DC categories. Congratulations!!
Check out our latest video:
tinyurl.com/7hxuxr2u
www.dcasa.co.za
tions to all
at the Debt
wards.
NDCA are ready to help
consumers who are
struggling with debt.
Visit our site for more
information
ndca.org.za
A LEGAL VIEW
BANK STOPPED FROM
REPOSSESSING HOME
BECAUSE CONSUMER WAS
AHEAD ON PAYMENTS
A debt review consumer missed some scheduled
monthly debt review payments. The bank wanted to
get a judgment and sell off the house but the consumer
was way ahead of their home loan repayments.
What happens in this situation?
In an Application for Summary Judgment in the Western Cape High
Court, the Bank involved argued that, despite the debt review client
having made a massive lump sum payment of R100, 000.00 back in
July 2013, the subsequent missed monthly debt review payments
constituted a default in terms of Section 88(3) of the National Credit
Act.
Even though the consumer was ahead of his payments on the bond,
the Bank persisted with the argument that “the Defendant had
defaulted each and every time he did not make the monthly payment
which means he did not comply with his obligation to pay each
month”.
The learned acting Judge De Wet agreed with Attorney Quintin
Zimmermann of Liddles and responded: “How it can be argued that
monthly non-payments in circumstances where a (debtor) such as
the Defendant had paid in excess of what was owing in terms of the
restructuring order, amounts to a default of the restructuring order, is
beyond comprehension”.
The Western Cape High Court further showed its disapproval of the
Bank’s conduct by ordering the Bank to pay the consumer’s legal
costs and holding that “the Plaintiff’s persistence with this application
in circumstances where the Defendant was clearly not in arrears
A LEGAL VIEW
when summons was issued and had in fact paid in advance, raised
serious concerns whether the Plaintiff acted bona fide herein”.
So, it is good to be a bit ahead on home loan payments in case
this situation ever comes up and this is a good precedent case for
Attorneys and Debt Counsellors to keep in mind if a similar situation
arises.
Consumers can also look into insurance products specially for
consumers in debt review that can help them make payments if they
temporarily lose income etc.
Debtfree Magazine want to thank Liddles &
Associates for their help in preparing this article
Case reference:
Western Cape High Court case no. 19520/2018
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NCRDC1142
info@debtbusters.co.za
www.debtbusters.co.za
Tel: 087 701 9665
Email: help@zerodebt.co.za
www.zerodebt.co.za
KWAZULU-
NATAL
Let DebtBusters be the
champion in your corner.
The simple way to a
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DEBT COUNSELLING
Debt Review Specialists
23 Coronation Road
Mithanagar
Tongaat
4399
Tel: 071 222 9481
Tel: 032 944 3446
admin@kmadebt.co.za
www.kmadebt.co.za
FINANCIAL COACHING
MONEY MANAGEMENT
EMPLOYEE ASSISTANCE
PROGRAMMES
031 303 3690 / 084 250 2356
romie@debtfinesse.co.za
www.debtfinesse.co.za
FINESSE
SITE | www.debt-therapy.co.za
debt therapy
integrity guaranteed
debt therapy is registered with NCR | NCRDC49
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Credit Matters
South Africa’s Leading
Debt Counsellors
NCRDC533
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
Get your own dedicated Debt
Counsellor from beginning to end.
Our team of friendly & efficient
support staff are ready to
answer your quesons.
021 204 4711
067 211 4913
info@debteezy.co.za
www.debteezy.co.za
NCRDC1142
Tel: 087 701 9665
Email: help@zerodebt.co.za
www.zerodebt.co.za
SCARED OF ANSWERING
YOUR CALLS?
Credit Matters
South Africa’s Leading
Debt Counsellors
NCRDC533
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
Take back control of your life in 1 easy step!
|
FREE CALL 0800 20 47 28
FREE STATE
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debt therapy is registered with NCR | NCRDC49
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NCRDC1142
Tel: 087 701 9665
Email: help@zerodebt.co.za
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SCARED OF ANSWERING
YOUR CALLS?
Credit Matters
South Africa’s Leading
Debt Counsellors
NCRDC533
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
Take back control of your life in 1 easy step!
|
FREE CALL 0800 20 47 28
LIMPOPO
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info@debtbusters.co.za
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NCRDC1142
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MPUMALANGA
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info@debtbusters.co.za
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Credit Matters
South Africa’s Leading
Debt Counsellors
NCRDC533
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
Let DebtBusters be the
champion in your corner.
Credit Matters
South Africa’s Leading
Debt Counsellors
NCRDC533
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
SCARED OF ANSWERING
YOUR CALLS?
Take back control of your life in 1 easy step!
|
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NORTH WEST
Financially stressed?
We have lifted the financial
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WEBSITE | www.debt-therapy.co.za
debt therapy
integrity guaranteed
debt therapy is registered with NCR | NCRDC49
info@debtbusters.co.za
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Credit Matters
South Africa’s Leading
Debt Counsellors
NCRDC533
NORTHERN
CAPE
NCRDC1142
Tel: 087 701 9665
Email: help@zerodebt.co.za
www.zerodebt.co.za
Financially stressed?
We have lifted the financial
burden of more than 150 000
South Africans.
086 999 0606
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
Take back control of your life in 1 easy step!
|
FREE CALL 0800 20 47 28
Take the first step to financial freedom by visiting our :
WEBSITE | www.debt-therapy.co.za
debt therapy
integrity guaranteed
debt therapy is registered with NCR | NCRDC49
info@debtbusters.co.za
www.debtbusters.co.za
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Credit Matters
South Africa’s Leading
Debt Counsellors
NCRDC533
EASTERN CAPE
info@debtbusters.co.za
www.debtbusters.co.za
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
Take back control of your life in 1 easy step!
|
FREE CALL 0800 20 47 28
Let DebtBusters be the
champion in your corner. Take the first step to financial freedom by visiting our :
WEBSITE | www.debt-therapy.co.za
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integrity guaranteed
debt therapy is registered with NCR | NCRDC49
NCRDC1142
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Your Guide to Financial
Wellness and Recovery
0861 229 922
info@debthero.co.za
www.legalhero.co.za
info@debtbusters.co.za
www.debtbusters.co.za
WESTERN CAPE
Let DebtBusters be the
champion in your corner.
www.debtcentre.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
NCRDC533
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
NCRDC1142
Tel: 087 701 9665
Email: help@zerodebt.co.za
www.zerodebt.co.za
Drastically reduce your monthly
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NCRDC49
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Get your own dedicated Debt
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Our team of friendly & efficient
support staff are ready to
answer your quesons.
CHOOSE
YOUR
FINANCIAL
FREEDOM
TODAY
021 204 4711
067 211 4913
info@debteezy.co.za
www.debteezy.co.za
Tel: 021 204 8001 • Email: dc@ffsdc.co.za
www.financialfreedomsolutions.co.za
dc@ffsdc.co.za
www.financialfreedomsolutions.co.za
SUPPORT SERVICES
011 451 0041
0860 072 768
www.dcmax.co.za
DC Operaon Centre (PTY)
Services:
17.1, 17.2, Proposals
Court Applicaons
Call Centre
Payment Division
COMING SOON
TRAINING
Contact Elmarie
011 394 8042
083 232 1908
admin@dcoperaons.co.za
www.dcoperaons.co.za
Credit
Life
Insurance
You make money,
your clients save money
086 126 6562
debt@one.za.com
www.one.za.com
INSURANCE
087 109 1164
info@dccp.co.za
www.dccp.co.za
BEST RATES IN THE INDUSTRY
50979
LEGAL
CONTACT
Jusn an Der Linde
1st Floor Icon House
24 Hans Strijdom Street
Cape Town
8001
079 6977 259
jusndlaorneys.co.za
Liddles & Associates
“It always seems impossible until it
is done” N. Mandela
(T) 021 930 5790
(F) 0866070940
(E) frontdesk@liddles.co.za
www.liddles.co.za
Steyn Coetzee Attorneys /
Prokureurs
Adri de Bruyn
11 Market Street / Markstraat 11,
Paarl, 7646
Tel: 021 872 1968
Fax: 021 872 2678
adri@steyncoetzee.co.za
RM Brown and Associates
16th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 021 202 1111, f: 021 425 0875
Email: roger@rmbrown.co.za
082 974 0866
We are a Port Elizabeth based law firm
capable of assisting Debt Counsellor’s
throughout South Africa with matters
within the following
carla@cvlaw.co.za
areas of jurisdiction:
Port Elizabeth;
New Brighton;
Motherwell;
Uitenhage;
Hankey;
Jeffreys Bay; and
Humansdorp
Your Debt Counselling Attorneys
Johannesburg | Cape Town
Andre Van Zyl
021 494 4862
info@bassonvanzyl.com
082
www.cvlaw.co.za
974 0866
carla@cvlaw.co.za
www.cvlaw.co.za
www.bassonvanzyl.com
yolande@ydeattorneys.co.za
CELL
071 870 9535
TEL
061 250 4080
www.embattorneys.co.za
Accountability Group
wendy@accountability.co.za
Bitventure Consulting
compliance@bitventure.co.za
South African Fraud
Prevention Service NPC
Blue Oak Systems
enquiry@blueoak.co.za
Cession Central
admin@cession.co.za
CREDIT
BUREAUS
011 867 2234
maigoshians@safps.org.za
www.safps.org.za
Clearscore
regulatory@clearscore.co.za
Clicknhire
christiel@clicknhire.co.za
Consumer Profile
Bureau
marina@cpbonline.co.za
Credit Bureau Association
Credit Gateway
compliance@creditgateway.
co.za
Cred-IT-Data Online
Holdings
bureau@creditdata.co.za
info@cba.co.za
www.cba.co.za
CreditWatch
marina@cpbonline.co.za
CrossCheck
Information Bureau
marina@crosscheckonline.
co.za
Effective Intelligence
sardagh@e-intelligence.com
Fides Cloud
Technologies
craig@fidescloud.co.za
Finch Technologies
chris@finchinvestments.co.za
I-Bureau Services
abrie@ibureau.services
IDR South Africa
shane@v-report.co.za
iFacts
sonya@ifacts.co.za
Inoxico
support@inoxico.com
Kudough Credit
Solutions
chrisjvr@kudough.co.za
Lexisnexis Risk
Management
kim.bastick@lexisnexis.co.za
Lightstone
chrisb@lightstone.co.za
Loyal1
tshepiso@loyal1.co.za
Managed Integrity
Evaluation
marelizeu@mie.co.za
Maris IT Development
marius@marisit.co.za
National Validation
Services
info@nvs-sa.co.za
Octagon Business
Solutions
gregb@octogon.co.za
Omnisol Information
Technology
info@verifyid.co.za
Payprop Capital
johette.smuts@payprop.co.za
PBSA
seanb@PBSA.CO.ZA
Right Cover Online
cto@rightcover.co.za
Searchworks 360
skumandan@searchworks360.
co.za
Smart Information
Bureau
info@smartbureau.net
ThisisMe
juan@thisisme.com
TPN Group
michelle@tpn.co.za
Trans Africa Credit
Bureau
clintonc@transafricacb.co.za
Transaction Capital
Credit Health
DavidD1@tcriskservices.co.za
VeriCred Credit Bureau
sumein@vccb.co.za
WeconnectU
johann@weconnectu.co.za
Zoia Consulting
sipho@dots.africa
PAYMENT
DISTRIBUTION
AGENCIES
COLLECTNET
+27 12 140 0602
DC Partner
044 873 4530
Hyphen PDA
011 303 0060
SYSTEM PROVIDERS
FINWISE - INNOVATIVE DEBT M
Tel: 011 451 0041
Tel: 0860 072 768
www.maxpayments.co.za
Debt Review Software
Tel: 016 004 0031
South Africa’s premier
debt management solution
www.finwise.biz
•
•
•
•
•
‘’ I was pleasantly surprised by our experien
new system is intuitive and e
Debt counsellor Eas
Mrs. Cindy Mauritz will be heading up the debt review department and will be supported by Miss
Meghan Bruiners and Mrs. Fika Snyders in their capacity as Team Leaders.
We have updated our communication and escalation channels in this regard.
Please refer to the communication channels listed in tables 1 and 2 below. It is important that
documentation be send to the correct communication channels to ensure timeous feedback.
CAPITEC CONTACT DETAILS
Table 1: Debt Review communication channels
Channel Description E-mail address
1 Form 17’s All Forms 17’s / ccsforms17@capitecbank.co.za
Clearance Certificates
2 Proposals All Proposals ccsproposals@capitecbank.co.za
3 Court documents All Court documents ccsdebtrevieworders@capitecbank.co.za
(Notice of Motion’s /
NCT applications /
Orders)
4 Terminations Termination queries debtreviewterminations@capitecbank.co.za
5 General enquiries General Debt Review ccsdebtreviewqueries@capitecbank.co.za
Enquiries
6 Refund / Cancellation
requests
Debt Review Refund
Requests and
Cancellation of Debit
Orders
ccsrefundrequests@capitecbank.co.za
7 Insurance Certificates Replacement Insurance
Policies
8 Reckless Lending Allegation of reckless
Queries
lending and document
requests
9 Credit Insurance Claims All credit insurance
claims
10 Payment allocations Payment Allocations
11 Share Call Contact
number
queries
insurancepolicies@capitecbank.co.za
Rmcontrol@capitecbank.co.za
CreditInsuranceClaims@capitecbank.co.za
ccsdebtreviewpaymentqueries@capitecbank.co.za
086 066 7783 Option 2
Debt Review DepartmentEmail Address
Turnaround Time
Contact Details Standard Bank Debt Review
Debt Review Call Center: 0861 111 525 or 0861 111 402
Debt Review Documents*:
DRApplications@standardbank.co.za
Debt Review Service requests: debtreviewservices@standardbank.co.za 5 days
Debt Review payment queries: DRPayments@standardbank.co.za 7 days
Debt Review administrative requests**: DebtReviewAdmin@standardbank.co.za 5 days
Debt Review complaints and escalations: debtreviewcomplaints@standardbank.co.za 5 days
Reckless Lending Allegations
recklesslendingallegations@standardbank.co.za
*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders
**Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up
letters; account closure instructions; settlement balances; or outstanding balances
Other Standard Bank areas
Credit Card 086120 1000
Diners Club 0113588400 / 0860346377
Vehicle Asset Finance Recoveries 0861102347
Vehicle Asset Finance Collections 0861102347
Home Loans Pre Legal 0860102270
Home Loans Customer Service 0860123001
Standard Bank Insurance 0860123911
Deceased Estates 0861001868
DC QUERY PROCESS
NEDBANK DRRS
Debt Counselling Query Resolution Contact Points and Escalation Options
Fax or Email submissions (Level1)
Email: DebtCounsellingQueries@nedbank.co.za
Fax: 010 251 0055
To be used as a first point of contact for all
written communication
Call centre (Level 1: Alternative)
Tel: 0860 109 279
To be used as a first point of contact for
all telephonic communication
Attended to by Queries Team Leader
(Level 2: First Escalation)
Dcescalation1@nedbank.co.za
To be used only where no resolution is
found from first point of contact after
5 business days
Attended to by Senior Manager
(Level 3: Final escalation)
Dcescalation2@nedbank.co.za
To be used only where no resolution
is found from the first escalation after
2 Business days
www.nedbank.co.za
17.1, 17.2, Proposals, General
correspondence:
debtcounselling@africanbank.co.za
To register for Legal Web Access:
lwac@africanbank.co.za
Reckless Lending investigations:
RLA@africanbank.co.za
ESCALATION PROCESS
DETAILS COMING SOON