QHA_October-21_Digital

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

O c t o b e r 2 0 2 1 e d i t i o n 

Classy 

Classic 

ENJOY THE ROYAL TREATMENT 

AT THIS POPULAR CBD HOTEL 

INSIGHT: 

AWARD WINNING FOCUS 

GO WALTZING 

A ROAD TRIP THROUGH CQ 

CRAFTY BUNCH: 

WHAT A CATCH AT WEST END

Bernie Hogan at The Regatta Hotel with Premier Annastacia Palaszczuk. 

LIFT THE EYES – PLAY WHAT’S IN FRONT OF YOU 

WE WON’T GET OUT 

OF THIS MESS BY 

CONSTANTLY LOOKING 

OVER OUR SHOULDER AND 

WORRYING ABOUT COVID. 

OUR EYES ARE KEENLY 

FOCUSED FORWARD 

AND WE AT THE QHA ARE 

COMMITTED TO FORGING 

A BRIGHT FUTURE WITH 

YOU, THE MEMBERS. 

No matter what your sport of choice is, whether it is sailing, fencing, cricket or 

croquet, they all have a saying that is pretty much the same. That same saying 

applies to football as well, and as finals of all codes are approaching (or finished for 

some teams) across the country, I am taking heed of the coach’s advice to “lift my 

eyes” and respond to what I see. 

Our industry has been through an immensely harrowing time over the past year 

and a half. Whilst many members have been shut or suffering drastic reductions 

in visitations as there are no tourists, there are also plenty that are looking to “play 

what is in front of them” by turning the direction of their business or taking the 

opportunity to refresh their offerings. 

Over the past month our QHA team have concentrated on two key areas to assist 

members. Firstly, to get out and visit as many members as possible and connect 

them with support from Government, our industry partners and / or the QHA expert 

services. I think we have covered more kilometres this couple of months than all of 

last year combined. Secondly, we have tried to look ahead to see what the industry 

will face in the years to come in order to be prepared and to minimise the impact. 

It feels both strange and re-assuring to be back discussing liquor, tourism and 

gaming issues on behalf of members again. Looking for better deals from energy 

and insurance suppliers is back on the agenda, as is compiling a list of regulations 

that have hindered the industry for far too long and seeking to get them changed. 

This is just the beginning of the tasks and we will be happy to discuss them in 

detail with members as we head up to Cairns for our Regional Board Meeting, 

to Kingaroy for our “Pubs Pots and Profits” training, to the Gold Coast for our 

Accommodation GM meetings and everywhere in between. We won’t get out of 

this mess by constantly looking over our shoulder and worrying about COVID. Our 

eyes are keenly focused forward and we at the QHA are committed to forging a 

bright future with you, the members. 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

QHA REVIEW | 3

ENJOY THE ROYAL TREATMENT 

AT THIS POPULAR CBD HOTEL 

INSIGHT: 

AWARD WINNING FOCUS 

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

O c t o b e r 2 0 2 1 e d i t i o n 

GO WALTZING 

A ROAD TRIP THROUGH CQ 

CRAFTY BUNCH: 

WHAT A CATCH AT WEST END 

Classy 

Classic 

o u r c o v e r : 

The Royal on 

the Park in 

Brisbane’s 

CBD. 

3 EDITOR’S LETTER 

O C T O B E R 2 0 2 1 e d i t i o n 

5 CONTRIBUTORS 

6 NEWS 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Tom McGuire AM 

Senior Vice President 

Mr Richard Deery 

Vice Presidents 

Mr Scott Armstrong 

Mr Brad Fitzgibbons 

Mr Matthew Coorey 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

16 FEATURE: 

ROYAL ON THE PARK 

30 INSIGHTS 

ASHLEY COOPER CONSTRUCTIONS 

34 ACCOMMODATION UPDATE 

36 GO WALTZING - PART 1 

50 TOP DROP 

52 A CRAFTY BUNCH 

59 WINE & PUB TALK 

62 TRADE DIRECTORY 

64 PARTNERS & CORPORATE MEMBERS 

QHA REVIEW | 6 

QHA REVIEW is published by the Queensland 

Hotels Association ABN 54 878 166 941. 

All information is correct at time of going to press. 

The publishers cannot accept responsibility for 

errors in articles or advertisements, or unsolicited 

manuscripts, photographs or illustrations. 

The opinions and words of the authors do not 

necessarily represent those of the publisher. All 

rights reserved. Reproduction in part or whole is 

strictly prohibited without prior permission. 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Simon Cross 0413 698 630 

qhareview@qha.org.au

DAMIAN STEELE 

QHA Industry 

Engagement 

Manager 

A hospitality industry 

professional with over 

30 years’ experience 

in liquor, gaming and 

operations. Damian 

has a strong focus 

on compliance and 

legislation. 

ROSS TIMS 

QHA Training and 

Safety Manager 

Ross manages the 

development and 

delivery of industry 

related training courses 

and the provision of 

workplace health and 

safety services to 

QHA member hotels 

and other hospitality 

venues. 

PAUL ST JOHN-WOOD 

QHA Membership Officer 

Paul is the face of the 

Association to many QHA 

members as he travels the 

length and breadth of the 

state visiting, advising and 

assisting publicans. 

JUDY HILL 

QHA Accommodation 

Division Manager 

As a professional 

advocate for the 

accommodation sector 

of the hotel industry, 

Judy advises and 

represents members 

on matters including 

tourism legislation, 

marketing strategy, 

risk management and 

airline regulation. 

TANA THORPE 

Employment Relations 

Advisor 

Tana is the newest 

member of the QHA 

ER team. Tana utilises 

her previous advisory 

experience to assist 

businesses with all 

aspects of employment 

relations. 

THE HON SHANNON 

FENTIMAN MP 

Attorney-General and 

Minister for Justice 

Shannon Fentiman 

is the Labor member 

for Waterford in the 

Queensland Legislative 

Assembly. She is also 

the Minister for Women 

and the Minister for the 

Prevention of Domestic 

and Family Violence. 

VICTORIA THOMSON 

Commissioner for 

Office of Liquor and 

Gaming Regulation 

Queensland 

Victoria is responsible 

for the regulatory policy 

and strategic direction 

of product safety, 

licensing, compliance 

and enforcement 

activitiestoprotect market 

integrity and keep 

Queenslanders safe. 

CURT SCHATZ 

Managing Partner, 

Mullins 

With over 30 years’ 

experience in property, 

liquor and gaming law, 

Curt is recognised 

as a leader in this 

field. He advises 

pub, club, nightclub, 

restaurant, resort and 

accommodation venue 

owners and operators. 

BRENDAN O’FARRELL 

Chief Executive 

Officer, Intrust Super 

Brendan is responsible 

for overall management 

of the fund and 

providing advice to the 

board of directors. He 

passionately believes 

education is critical in 

super due to the everchanging 

nature of the 

industry. 

JOHN ROZENTALS 

Wine Writer 

John Rozentals is a 

freelance writer who 

has penned travel, food 

and wine articles for 

a range of Australian 

newspapers and 

websites including our 

very own QHA Review. 

NICK BAINBRIGGE 

State Manager (Qld) 

Aristocrat 

Nick has a proven 

history in wholesale 

liquor, electronic 

gaming, and hotel and 

restaurant operation. 

He now heads up the 

state team for one 

of Australia’s leading 

manufacturers of 

gaming machines. 


VALE 

25 August 1940 — 

17 August 2021 

In memory of 

Alf Zeller 

It is with great sadness that we pay tribute to Alf Zeller, 

a QHA leader of many years’ service. 

In the same year Australian Prime Minister Harold Holt 

walked off into the surf never to return, Alf Zeller walked 

into a pub in Toowoomba and started what was to 

become a life-long career. 

The year was 1960 and it was the beginning of a 10- 

year stint working in the hotel industry that saw Alf 

work as barman, yardman and administrator for the 

Canberra Hotel and Portadown Hotel in Toowoomba 

and the Kedron Park Hotel in Brisbane. 

Hotels had captured Alf’s attention and in September 

1970 Alf and his wife Margaret signed the lease on the 

King George Hotel in Roma and took on the challenges 

of managing a country pub. 

Over the next 48 years this dynamic duo owned, 

leased, or managed numerous hotels and motels 

through Queensland. Most recently they had built 

their empire around Townsville where Alf was once the 

president of Home Hill Race Club. 

Alf was a long-standing and loyal member of the 

Queensland Hotels Association, clocking up 37 years 

of service. 

He is a life member (since 2000) was Trustee for the 

State Board and has served in numerous positions 

including 10 years as a State Board member, almost 

20 years at the QHA Northern Zone Representative, 

and as President of the QHA – Townsville District – for 

about 20 years. 

The list of hotels the Zeller family has been involved 

in, either Alf and Margaret as a team, or via Alf Zeller 

Family Trust in conjunction with their son Garry Zeller 

is extensive and includes: Lake Eacham Hotel, 2014 

– January 2019; Central Hotel, Normanton, April 2007 

– 2014; Redbrick Hotel, Brisbane, January 2011 – 

May 2012; Railway Hotel, Ravenswood, April 2010 

– September 2010; Yongala Lodge Motel, Townsville. 

March 2005 – October 2008; Malpass Hotel, Home 

Hill, November 1986 – October 2004; Stuart Hotel, 

Townsville, November 1985 – March 1989; Malpass 

Hotel, Home Hill, July 1982 – September 1985; 

Midtown Hotel, Townsville, January 1981 – July 

1982; Canecutter Hotel, Innisfail, September 1976 

– December 1980; Empire Hotel, Roma, September 

1973 – September 1976: King George Hotel, Roma, 

September 1970 - September 1973. 

Alf, aged 80, passed away on 17 August 2021. His 

friends and family celebrated his life at a service at St 

Joseph The Worker Catholic Church in Wulguru on 

Wednesday, August 25. He was the beloved husband 

of Margaret and much-loved father and father-in-law 

of David and Sorelle, Glenn and Carolyn, Garry and 

Nicole, and Theresa, loving Pop of Jacquelyn, Jasmine, 

Ryan, Dylan, Cooper, James, Hayden, Holly and Abbey. 

Great-Pop of Harvey. 

Alf was a publican through and through. His service to 

the industry he loved and the people he worked with 

along the way was always generous. On behalf of his 

friends in the QHA 

I pay tribute to his life 

and service and offer 

condolences to his 

family who are in our 

thoughts and prayers. 

TOM MCGUIRE AM, 

QHA PRESIDENT

NEWS 

GAMBLING GRANTS TOP ONE BILLION 

The Gambling Community Benefit 

Fund (GCBF) recently passed a great 

milestone. The Round 108 of Funding 

passed the extraordinary One Billion 

Dollar funding mark. 

There has been over 62,000 

not-for-profit community groups that 

have been awarded funds across all 

parts of Queensland. We estimate the 

Hotel sector has contributed about 

60% of the total amount as in line with 

gaming tax figures. The taxes come 

from Pokies, TAB and KENO of which 

our industry is the largest contributor. 

More good news is that for Round 

One in February 2022 the upper limit 

of funds will increase from $35,000 

to a maximum of $100,000, this is 

a very substantial funding increase 

for this one-off round. I would like to 

encourage all Publicans to approach 

different not-for-profit organisations 

in their communities to make 

applications for this particular round. 

The funds can be used to undertake 

significant improvements to their 

organisations property and in a wide 

range of other capacities. If you need 

any more information about the fund 

and how to apply please make initial 

contact with the QHA membership 

Services Officer. 

Some of the types of organisations 

that the Fund has assisted over the 

many years are, Men’s Sheds, local 

sports club teams, Show Societies, 

Women’s shelters, Country Women’s 

Association and Lions Clubs etc. 

We tend to look favourably towards 

communities in remote locations 

as well as the disadvantaged. We 

also prioritise areas that have been 

disadvantaged by disasters including, 

floods, fires, droughts etc. 

I have represented the Queensland 

Hotel Association on this fund for the 

last 7 years and I have found it to be 

very satisfying knowing that we can 

make such a difference to a lot of 

struggling community groups which 

in remote locations tend to be the 

backbone of the community and which 

a lot of people rely on. So I say to all 

Hoteliers put this out in your community 

so that the benefits are shared among 

those in need. As well as helping out 

you could expect support from those 

whom you help. The people who 

run the fund through OLGR are very 

helpful in submitting an application for 

consideration. It is part of the money 

that we have contributed to the fund 

via Gaming tax, so the benefit in 

your area could be very well received 

and your help appreciated by these 

organisations. 

Keep your taps flowing and hopefully 

the disaster that we are experiencing 

will be over soon. 

Tony Condon, QHA Life Member.

NEWS 

LOVE OF CRICKET BRINGS INDUSTRY STALWARTS TOGETHER 


Golf days, barefoot bowling, fishing trips, functions. The 

options for socialising are endless, however finding an 

event that enables groups bigger than four people to 

interact at one time can be difficult. 

For Geoff Crossman and the team at Campari, the 

solution to that particular problem came in the form of 

the annual Campari Cup – a cricket match with a rotating 

roster of Queensland publicans and QHA’s very own 

Bernie Hogan, who take to the pitch to bat, bowl, and 

share industry news and ideas. 

This year’s cup took place on July 28 at Souths 

headquarters in Fairfield in honour of Lorraine Ford, the 

wife of long time Queensland hospitality stalwart Andrew 

Ford, who, sadly, lost her battle with brain cancer recently. 

Geoff said he had originally started the event when he 

was working at Carlton United Breweries may years 

ago. It had been a hit, but it dropped off when he moved 

across to a new role at Campari. 

The former players had chased him to resurrect the fun, 

Campari were willing, CUB said no worries, and so it 

made a comeback with a new sponsor behind it. 

“Basically, what it is, is a thought to bring together 

some key strategic stakeholders of our industry here in 

Queensland in a way that hasn’t really been done before 

that connects everyone at the one time - not like a golf 

day where you’re in groups of four – or at a corporate box 

where there’s 10 of you,” Geoff said. 

“There’s the serious, competitive side of people, we then 

have a presentation at one of the venues – a few cold 

drinks and some food and network around the issues at 

the same time.” 

“It’s a 35-over match – Souths provide us with an umpire 

and the scorers – it’s all legitimate. Everyone’s got to bowl 

a minimum of two overs – you retire at 30 and can come 

back in later if you’re needed. 

“I do up One Day strip uniforms and Deery (Richard 

Deery) does a barbecue for us at lunch time because 

we’re near the Story Bridge (Hotel). 

“The Southern Stars play the Northern Kings – basically 

divided by the river. 

“It’s an 11-a-side – but over the years there’s normally 

about 30 – you can never quite get the time right – we’ve 

always managed to have that nucleus – they always get 

the first crack at it. 

“While the capability of a few of them might not be to a 

standard – it’s the one thing in the year that they all make 

time for. They’re as passionate about it the next year 

that it goes around. It’s almost like they are the ones that 

remind me when’s it on. 

“We’ve been doing it now at Campari since 2012 – but I 

actually started it off about five years prior to that when I 

was at CUB.” 

THIS YEAR’S CUP TOOK PLACE ON JULY 28 AT 

SOUTHS HEADQUARTERS IN FAIRFIELD IN HONOUR 

OF LORRAINE FORD, THE WIFE OF LONG TIME 

QUEENSLAND HOSPITALITY STALWART ANDREW 

FORD, WHO, SADLY, LOST HER BATTLE WITH BRAIN 

CANCER RECENTLY. 

Geoff said the while the Southern Stars (captained by 

Richard Deery) had traditionally been the dominant side, 

there was a rumour the Northern Kings (captained by 

Nick Gregorski) had put in some last-minute practice this 

year and come closer to a win. 

He said it wouldn’t be a proper grudge match without a 

prize or trophy to play for – in this case it’s a 21-year-old 

bottle of Appleton Rum. 

This year’s awards went to: 

Man of the Match - 

Lance Burrows (Breakfast Creek Hotel) 

Best Batsman - 

Peter Thompson (Fisherman’s Wharf Tavern) 

Best Bowler – John Loth Jr (Gem Hotel) 

Best Catch – Sam Ingham-Myers (Rocklea Hotel)

NEWS 

The 21-year-old Appleton Rum was 

a hit with the winners. 

Nick Gregorski, Richard Deery and Geoff 

Crossman, with the annual trophy. 

Campari’s Managing Director 

Simon Durrant. 

Turkey Award – Richard Deery (Story Bridge Hotel) 

Geoff said Campari had recently joined the QHA and 

is looking foward to working with the QHA and their 

members for years to come. 

Campari is now in its 11th year as a standalone business 

unit in Australia. 

Campari Managing Director Simon Durrant said the 

acquisition of Wild Turkey in 2010 had coincided with the 

arrival of Campari Australia. 

“In Australia, Campari is currently recognised and 

respected as a leading provider or spirits products, 

bring continual innovation in terms of execution and 

experiences to the on-premise. 

“The company prides itself on helping to cement a 

cocktail culture into the Australian vernacular and 

showcasing everything on-premise has to offer. Negroni, 

Old Fashioned, and of course Aperol Spritz, are now 

established favourites. 

“In 2021, Campari Australia will be increasing its efforts to 

capture new occasions, having already kicked off the year 

with the launch of Aperol Ready to Serve. 

“Customers can also expect new offerings aimed at new 

and lapsed bourbon drinkers, helping them to re-discover 

bourbon.” 

While many will automatically link Campari with the bright 

red, bittersweet aperitif of the same name, Campari the 

brand encompasses a wide variety of products including: 

Aperol, Appleton Estate, Averna, Baron Samedi, Bulldog, 

Campari, Cinzano, Coruba, Cynar, Espolon, Frangelico, 

Grand Marnier, Ouzo 12, Riccadonna, Sagatiba, Skyy, 

The Glen Grant, and Wild Turkey. 


RACE DAY 2021 

More than 170 hoteliers and partners joined together in 

Rockhampton for the annual QHA & Tabcorp Race Day on 

Tuesday 31st August. This is the first time the event has 

been moved out of the South East corner and it was a great 

success at bringing many regional hoteliers to the event. 

Guests were greeted by fresh oysters and prawns with 

thanks to PFD Food Services, and beverages were enjoyed 

with thanks to our Beverage Partners – Lion, CUB, Diageo, 

Coca-Cola Amatil, Treasury Wine Estates, Brown-Forman, 

Accolade, Pernod-Ricard, Yalumba and Sirromet. 

Kicking off with the Tabcorp Forum, the team from The 

Strand Hotel Yeppoon won 3-months free Sky channel 

for their venue, whilst Jimmy Lucas from the Central Hotel 

Burpengary took out the Streakers Competition. Nick 

Preston from PFD Food Services showcased his excellent 

tipping abilities to take home the crown with the Racing 

Royalty prize. 

After the event, everyone was treated 

to a delicious dinner feast, very 

generously provided by Rob Carr 

and the team from the Red Lion 

Hotel. 

Thank you to major event 

partner, Tabcorp (TAB, MAX 

and Sky) and to everyone 

who attended.

NEWS 

A TOUCH OF LATIN AMERICA 

IN DOWNTOWN BRISBANE 

As this edition of QHA Review hits your desk, the team 

at Fortitude Valley’s newest club should be celebrating at 

least a week of trading in their long-awaited venue. 

Opening night of Hallmark Group’s Latin-American-style 

social club, Hey Chica!, was scheduled for September 17 

with the promise of being an exciting new addition to the 

hustle and bustle that is Brunswick Street in the Valley. 

Hallmark Group Director Scott Hempel said the venue is 

aiming to create a new experience for its visitors. 

“Hey Chica! is all about the passion and atmosphere of a 

Latin American street party – a destination where guests 

can embrace the diverse and colourful energy found in 

the back streets of Havana,” Mr Hempel said. 

“Characterised by a kaleidoscope of colour, unique décor 

and ambient lighting, Hey Chica! brings the old-world 

charm of a classic Havana bar experience to life, offering 

a line-up of DJ’s accompanied by trumpets, bongos and 

percussion entertainment for a fun night out. 

“In true social club-style, Hey Chica! boasts a delicious 

beverage menu. From the Zacapa Old Fashioned to 

the Smokey Cuban packed with Joven Mezcal and 

cinnamon, reminiscent of a Cuban cigar. 

“Lending to the warmer Queensland climate, for 

something lighter, guests can enjoy a Watermelon Basil 

Sour, Havana Colada, frosè, or a refreshing mojito - 

because Cuba was the birthplace of the mojito after all,” 

he said. 

A range of tapas will be served to complement the drinks 

and to bring the bold flavours and atmosphere of Latin 

America to life. 

Menu items released so far range from crispy pork belly 

bites with sofrito mayo and spicy beef empanadas, to 

chilli prawn lime skewers and croqueta de jamon. 

For guests looking for something a bit bigger the kitchen 

will offer up charcoal oven morsels of striploin, nachos, 

Cuban sandwiches or Cuban bowls packed with black 

beans, charred corn, plantain chips and salsa. 

Hey Chica! will be open from 11am until late. It is located 

at 315 Brunswick Street, Fortitude Valley, Brisbane.

NEWS 

THE 2021 ER 

CONFERENCE 

QHA’s Employment Relations 

Conference was held on 9 

September 2021 at LOFT in West 

End, Brisbane. 

With the 2020 conference 

cancelled due to COVID-19, the 

QHA was very glad the conference was able to go ahead after being forced 

to re-schedule from the original date of 5 August. 

This year we were joined by several attendees from other AHA branches; 

AHA ACT and Hospitality NT. Due to border restrictions, it was an 

opportunity to test our Zoom capabilities. Utilising this conferencing 

technology we have been able to contact with more members than ever 

before. It has been an excellent learning tool that we have added in our 

Training Department and now Employment Relations too. 

Jackson Inglis from Sparke Helmore Lawyers spoke about current issues 

and legal considerations in relation to mandatory vaccination. 

Cletus Brown, Director of the Compliance Branch of the Fair Work 

Ombudsman was interviewed by the QHA’s Wesley Davey about 

compliance in the hospitality industry and what employers should expect if 

contacted by the Fair Work Ombudsman. 

Yvette Mclaughlin (also from Sparke Helmore Lawyers) spoke about 

responding to Psychological Injury Workers’ Compensation claims. 

Dr Angus Forbes from Phoenix Occupational Medicine provided some 

helpful advice about looking after employee’s and dealing with the physical 

and mental health impacts of COVID-19. 

Intrust Super’s Georgia Gowen spoke about wellness and tips for how 

superannuation can contribute to wellness and financial security. 

The QHA’s Joanna Minchinton and Andrew Stirling from Tanda discussed 

casual conversion obligations and assessing what is a regular pattern of 

work. 

The QHA’s Lyndsay Balch and Tana Thorpe got attendees thinking and 

talking during their interactive session on the practical aspects of managing 

employee underperformance and misconduct. 

Commissioner Paula Spencer of the Fair Work Commission enlightened 

attendees with some advice on appearing before the Fair Work 

Commission. Commissioner Spencer also provided attendees with a 

detailed summary of interesting decisions relevant to the industry. 

To cap off a great program Wesley Davey facilitated a panel discussion with 

industry representatives that discussed challenges arising from COVID-19. 

Thank you to Emily Carter, Glenn Morton and Renee King for sharing their 

ideas and strategies. 

The QHA thanks its conference sponsors Intrust Super and Sparke 

Helmore Lawyers, lunch sponsor Phoenix Occupational Medicine and 

networking sponsor Tanda. The QHA also thanks all attendees for their 

support.

EGM Management 

Business and Customer 

Insights 

Gaming Systems 

Monitoring and 

Regulatory Services 

Cashless 

Maintenance and 

Technical Support 

Marketing Services 

and Communications 

Player Engagement 

Success360 is our unified approach to better business. It’s how MAX helps Australia’s pubs 

and clubs achieve success every day. 

From enhancing your gaming floor and connecting you with your customers, through to 

meeting regulatory requirements and servicing equipment, our range of gaming solutions 

deliver value to every part of your business. 

Bring all your gaming services together with MAX and unlock the power of Success360. 

max@tabcorp.com.au 

max.com.au 

/maxcomau 

© 2021 Tabcorp Holdings Limited. 

This document contains proprietary information belonging to Tabcorp Holdings Limited and its subsidiaries (MAX) and is being shared for the purpose of providing information in 

relation to MAX’s product and service offerings. MAX does not warrant or guarantee the future performance of the venue and accepts no liability for any loss or damage incurred as 

a result of any reliance on the information. It is recommended that the venue undertake its own due diligence and seek independent professional advice about the content of this 

document, as required.

LATEST & GREATEST 

ART WORTH BOTTLING 


When it comes to drinking wine it’s ultimately what’s in 

the bottle that really counts – but there’s no denying the 

packaging on the outside plays its part when to comes to 

finding new buyers. 

In South Australia this month the art of the wine label is 

being celebrated in style with an exhibition, Message on 

a Bottle, being held at The Hawke Centre’s Kerry Packer 

Civic Gallery. 

The exhibition has been pulled together by a team from 

the University of South Australia’s design school to 

showcase 70 years of wine labels. 

Exhibition co-convenor David Blaiklock, who is also 

the program director of UniSA’s Bachelor of Illustration 

and Animation, said Message on a Bottle highlights the 

important roles and contributions of wine label design in 

building South Australia’s wine industry and its brands, 

including the associated economies such as tourism and 

manufacturing. 

“The design of memorable and successful wine labels 

has seen South Australian designers and design studios 

gain international prominence and recognition over the 

past 70 years,” David said. 

“Wine label design now has a significant influence on 

purchasing decisions and a big impact on the economic, 

social, and cultural capital of South Australia. 

“OF COURSE, WINE LABELS SIGNAL WINE STYLES, 

REGIONS, QUALITY, AND BRANDS, BUT BEYOND 

THESE ESSENTIALS, WINE LABEL DESIGNS HAVE THE 

POWER TO CAPTURE THE CULTURAL AND SPIRITUAL 

VALUES OF WHERE WINE IS GROWN. 

“Of course, wine labels signal wine styles, regions, 

quality, and brands, but beyond these essentials, wine 

label designs have the power to capture the cultural and 

spiritual values of where wine is grown. 

“Starting with the legendary Wytt Moro, and followed 

by designers such as John Nowland, Ian Kidd, Barrie 

Tucker and Karen Seja, wine labels have now become 

synonymous with how South Australia’s wine sector is 

perceived across the world. 

“Just like the wines they represent, the designers behind 

the labels are also recognised on the world stage.” 

The Message on a Bottle exhibition features 150 wine 

labels from 15 leading wine label design studios for 

brands including Gemtree, S.C. Pannell, Hugh Hamilton, 

Sevenhill Cellars, The Other Wine Co., d’Arenberg, 

Tapanappa and Samuel’s Gorge.

ROCKIN 

A VAST COLLECTION 

OF INTERNATIONAL 

FLAGS SWAY IN THE 

BRISBANE BREEZE 

ATOP THE GRAND 

PORTE COCHERE OF 

THE RIVER CITY’S 

LONG STANDING 

ROYAL ON THE 

PARK, SIGNIFYING 

A WELCOMING 

GESTURE TO 

GUESTS WHO VISIT 

FROM FAR AND 

WIDE. 


Playing host to many visitors in its time, this Royal hotel has received celebrity 

guests as well as presidential guests since it was built and opened in 1969 as the 

Park Royal Hotel. At the time and particularly through the 1970s, Brisbane’s music 

scene was abuzz with visiting international musicians who performed at the famed 

music venue, Festival Hall. From Queen, the Bee Gees, Bob Marley and Barry 

White to The Police, Bob Dylan, Johnny Cash and Led Zeppelin, Festival Hall was 

the place to perform, and it was located just three blocks from Park Royal which 

was the accommodation of choice among performers. 

“The hotel was built in 1969, it was the Park Royal then, and it was built because 

there was a lack of good international hotels at the time,” Royal on the Park, 

Director of Sales and Marketing, Tanya Stearn said.

G 

ROYAL

FEATURE 

“IN NOVEMBER 2000 ITS NAME CHANGED TO ROYAL ON THE PARK, AND 

IT’S NOW AN INDEPENDENT HOTEL SYNONYMOUS WITH OVERLOOKING 

THE CITY BOTANIC GARDENS. THAT MAKES THE HOTEL 52 YEARS OLD, 

AND DURING THAT TIME, IT SURVIVED TWO FLOODS AND A FIRE.” 


“The hotel has certainly gone through some changes, 

originally when it was built and the location was 

decided, it was because of its location or its proximity 

to the Festival Hall, so a lot of celebrities have stayed 

at the hotel in the past and it was the hotel of choice. 

“In November 2000 its name changed to Royal on the 

Park, and it’s now an independent hotel synonymous 

with overlooking the City Botanic Gardens. That 

makes the hotel 52 years old, and during that time, it 

survived two floods and a fire.” 

Flood and fire aren’t the only moments of history 

that can be attributed to the hotel. The hotel’s onebedroom 

Junior suite was purpose built in the lead 

up to the 2014 G20 Summit, (held in Brisbane) for 

Brazil’s first female president, Dilma Rousseff who was 

later impeached and removed from office. The hotel 

also hosted South Korea’s first female president Park 

Geun-hye who was also later impeached and removed 

in 2017. 

Since its most recent renovation in 2014, the 153- 

room hotel now offers nine suites including four deluxe 

suites with spa baths, three executive suites on the top 

level which are all one-bedroom suites. 

“We have a really good selection of room types, from 

deluxe rooms with a city or park view, premium rooms 

on the higher floors with city or park views, and our 

collection of suites,” Tanya added. 

Positioned opposite the City Botanic Gardens, Royal 

on the Park is often home to romance and adulation as 

it offers a prime inner-city wedding destination, where 

newlyweds can take advantage of the gardens and 

river setting across the road, and quality hospitality at 

the Royal. 

It is also a popular destination for high school formals 

thanks to its grand entry which presents an instagramworthy 

photo opportunity for the young ones. 

“We’ve become quite a diverse business here, 

school formals are popular mainly because we have 

a beautiful sense of arrival for the students with that 

porte cochere and the flags out the front. We do have 

weddings at the hotel and the beauty of having a 

wedding here is that you can have your ceremony over 

at the Botanic Gardens and reception here,” Tanya 

explained. 

“We also host a lot of dinners and events, and some 

of those events that we work with each year are 

the Queensland’s Young Achievers Awards and the 

Queensland Community Achievers Awards.” 

Being an inner-city hotel with a significant amount 

of competition nearby, Royal on the Park ensures 

it maintains a strong focus on a superior level of 

customer service.

SINCE ITS MOST RECENT 

RENOVATION IN 2014, THE 153- 

ROOM HOTEL NOW OFFERS NINE 

SUITES INCLUDING FOUR DELUXE 

SUITES WITH SPA BATHS, THREE 

EXECUTIVE SUITES ON THE TOP 

LEVEL WHICH ARE ALL ONE- 

BEDROOM SUITES.

FEATURE 

“WE’RE VERY SUPPORTIVE OF SOURCING 

LOCAL PRODUCE AND WE DO THAT WITH 

OUR BAR AS WELL WITH OUR WINE, AND 

SOME OF OUR SPIRITS. WE TRY TO WORK 

WITH LOCALS SOURCING PRODUCE 

WITHIN 100KM, WE’RE ALSO VERY MINDFUL 

OF OUR FOOD WASTE IN THAT IT’S NOT 

BEING SENT TO GENERAL WASTE AND 

WE USE SCOUTS RECYCLING FOR OUR 

RECYCLABLE WASTE,” TANYA SAID. 


“It is a big challenge, more inventory obviously means 

more competition. We do have loyal guests who come 

back to us time and time again because they like the 

feel and the service offered by our hotel. 

“It’s unusual that somebody would like both styles, 

someone who might like ultra modern may not choose 

us and that’s ok, and vice versa, someone who may 

choose us, may not want ultra-modern, so we still 

have our loyal base of guests, our wonderful royal 

rewards members and they get very well looked after,” 

Tanya explained. 

“We’re a small team and an independent hotel so we 

can’t leverage off a corporate office or other sister 

hotels, and while we’re a small team we don’t roster a 

lean staff,” Tanya said. 

“We have a warm, welcoming feeling as soon as 

you walk into the hotel and our whole team’s focus 

is service and to make sure that our guests feel like 

they’re at home. 

“We ensure that we have staff on to look after 

breakfast and dinner services in the restaurant and we 

also have porters on to assist with the front office with 

check ins and checkouts. We’re very mindful of that, 

and we don’t skimp and save on guests.” 

The hotel’s restaurant, The Walnut Restaurant and 

Lounge Bar, serves up delectable dishes such as 

Lobster and Chive Risotto and Confit de Canard 

(duck) on its main menu and serves monthly specials 

while keeping a focus on sourcing local produce and 

beverages as much as possible. 

“Our Walnut Restaurant and Lounge is quite well 

known. Back in the day it was very well known for 

those long lunches and at one time there was a lot of 

media who used to come in for them.

Here's 

cheers 

The 

QHA Podcast 

“It is open for breakfast, lunch and dinner, we can host 

small groups and we do offer high tea there as well. 

“We’re very supportive of sourcing local produce 

and we do that with our bar as well with our wine, 

and some of our spirits. We try to work with locals 

sourcing produce within 100km, we’re also very 

mindful of our food waste in that it’s not being sent to 

general waste and we use Scouts Recycling for our 

recyclable waste,” Tanya said. 

Although Royal on the Park cannot claim to have 

hosted a member of the British Royal monarchy, 

hosting rock royalty is just as outstanding, if not better. 

But who stayed there? You’ll have to visit to find out. 

LISTEN IN TO THE BACKSTORY 

BEHIND THE INDIVIDUAL SUCCESS 

STORIES, THE LATEST PRODUCT 

RELEASES AND EVEN GET TO KNOW 

THE DECISION-MAKERS THAT 

IMPACT OUR INDUSTRY 

TUNE IN EACH MONTH ON 

YOU CAN ALSO LISTEN AT 

QHA.ORG.AU

OLGR FOCUSwith Mike Sarquis 

RENO BRINGS NEW LIFE 


When the time came for JDA Hotels to upgrade 

its venue at Mermaid Beach it turned to Rohrig 

Construction and architect Paul Kelly Design to 

help develop a refurbishment that would bring 

value for years to come. The result is a stunning 

new look tavern that has proven to be a hit with 

locals and visitors alike, providing a new hub for 

hospitality on the Gold Coast. 

Collaboration for style and value 

John Feros, owner of JDA Hotels, said the vision for the 

Mermaid Beach Tavern would be 100% inclusive and 

offer something for everyone. 

He said the venue needed the right casual sophistication 

to make it equally attractive for locals to come as a 

family, on a first date, for a ladies’ long lunch or for the 

boys to come in for a punt. 

“We wanted a pub that would pride itself in doing the 

simple things right: great pub food, extensive beverage 

offering, good entertainment and fantastic customer 

service,” Mr Feros said. 

Architect Paul Kelly, of Paul Kelly Design, was tasked 

with meeting the brief. 

“The fundamental idea was to bring new life to the past, 

with our concept being a reinterpretation of a jewellery 

box (it’s what’s inside that’s the most desirable),” Mr Kelly 

said. 

Rohrig Construction, working on a design and construct 

basis, collaborated with the client and architect to help 

evolve the design and ensure value in the build and for 

future operations. 

Rohrig Construction Manager Matt Tucker said JDA 

Hotels engaged Rohrig early to help with initial cost 

planning. 

He said while the project was being DA approved, 

Rohrig was able to work alongside the client and Paul 

Kelly to explore multiple design options. 

A fresh and practical design 

“We had a lot of experience with other JDA Hotels 

projects which, combined with close collaboration with 

all involved, meant we could find the best approaches 

to achieve lasting value and to realise the client’s and 

architect’s vision,” Mr Tucker said. 

The redevelopment of the tavern included a new sports 

bar, gaming room, kitchen, lounge, bistro, public bar, 

courtyard areas and beer garden. The new kids’ room

THE REDEVELOPMENT OF THE TAVERN INCLUDED A NEW 

SPORTS BAR, GAMING ROOM, KITCHEN, LOUNGE, BISTRO, 

PUBLIC BAR, COURTYARD AREAS AND BEER GARDEN. 

makes sure it’s still a loved place for families with 

youngsters too. 

Mr Kelly said the new building elements were designed 

to ensure there was a strong connection with the 

outside environment, with natural sunlight and natural air 

flow. The extensive height, natural light, monolithic brick 

finish and abundant planting create a unique space. 

The design also included the introduction of a large, 

centralised bar and an enlarged kitchen. 

Rohrig’s specialist food and beverage design team 

developed the bar and kitchen areas to bring the design 

ideas to life effectively and to ensure everything would 

function with optimum efficiency for staff and patrons. 

Looking to the future 

The revitalised Mermaid Beach Tavern with its distinctive 

aluminium-battened exterior and Queensland indooroutdoor 

feel is now set to embrace many more decades 

at the heart of Gold Coast life. 

Owner John Feros is delighted with the results and 

said it perfectly encapsulates their business motto ‘the 

premium pub experience’. 

“We feel the project has been a successful union of 

great design and expert construction,” Mr Feros said. 

“We could not be happier with the end product and look 

forward to sharing it with the thriving Mermaid Beach 

community.”

SUPERANNUATION 

With Brendan O’Farrell 

ARE YOU READY FOR THE NEW ‘STAPLING‘ RULES? 

Last month I talked about Intrust Super’s merger with 

Hostplus on 26 November 2021. The transition is 

continuing, and we will be rolling out information kits 

and sessions to QHA members all the way up to the 

merger date. 

No matter which super fund you choose as a default, 

there are some upcoming rule changes that you and 

your human resources team will have to follow next 

month. 

The new ‘Your Future, Your Super’ rules will see 

super fund accounts ‘stapled’ to individuals from 1 

November. The intention is to avoid the creation of 

multiple accounts when people change jobs. 

Under the new rules, businesses will need to find the 

details of the current super fund of every new staff 

member and pay their contributions into the existing 

account. 

The Australian Taxation Office (ATO) will be creating 

a portal to assist businesses with finding their 

employees’ super accounts. Payroll officers will need 

to access this portal to set up a new employee with 

their super contributions. The ATO have stated that 

if businesses don’t meet their choice of super fund 

obligations, additional penalties may apply. 

Get ready 

To make sure you’re ready to request an employee’s 

stapled super fund details, check and update the 

access levels of your authorised representatives in 

ATO online services. This will also protect your staff’s 

personal information. 

How to find a new employee’s exiting super 

account 

To see if a new employee has an existing account you 

will need to: 

1. Log into the ATO online services portal. 

2. Enter your employee’s details, including their: 

• TFN 

• full name – including ‘other given name’ if 

known 

• date of birth 

• address (residential or postal), if TFN not given 

3. Receive the response on-screen in online 

services. The ATO will notify your employee of the 

stapled super fund request and the fund details 

they have provided. 

The ATO assistant commissioner Larissa Evans said 

checking the ATO portal for an employee’s old account 

would take “minutes” and that bulk requests will be 

available if you need to request stapled super fund 

details for over 100 new employees at once. 

In the meantime, if you need any assistance to ensure 

your payroll systems are prepared for the change, 

we’d love to help. Get in touch with our service 

team at service@intrust.com.au or contact your local 

Relationship Manager directly. 

C 

M 

Y 

CM 

MY 

CY 

CMY 

K 


The opinions expressed in this column are my own and do not necessarily represent the view of Intrust Super. 

The information contained in this document and the services referred to are of a general nature only, and does not take into account your 

individual financial situation, objectives and needs. You should consider the appropriateness of the general information having regard to your 

own situation before making any investment decision. For personal advice, please contact the Intrust360° financial advice team on 1300 001 

360. A Product Disclosure Statement is available at www.intrust.com.au or call us on 132 467 for a copy. 

Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier: 65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE Licence 

No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/USI: HPP0100AU | RSE Registration No: R100439 

Intrust360° is our financial planning business (its legal name is IS Financial Planning Pty Ltd ABN 64 143 707 439). It’s a wholly owned 

subsidiary of IS Industry Fund Pty Ltd ABN: 45 010 814 623. It’s also a corporate authorised representative of Link Advice Pty Limited ABN: 

36 105 811 836 | AFSL: 258145 | Corporate Authorised Representative Number: 379207. M3.2.2.21.7

Mermaid Tavern 

Mermaid Beach QLD 

61 2 9660 8299 

paulkellydesign.com.au

ATTORNEY-GENERAL 

The Honourable Shannon Fentiman MP 

KEEPING PATRONS SAFE TOGETHER 


I’d like to acknowledge and thank all of you for 

the tremendous effort you have put in to keep 

Queenslanders safe over recent months. 

We’ve seen licensed venues across the state step up 

to the plate time and time again to help protect our 

communities, as the COVID-19 health crisis continues 

to present unprecedented challenges for the industry. 

While lockdowns, checking in patrons and staff, 

wearing masks and other restrictions are key to 

stopping the spread of COVID-19 in our community, 

we know our hospitality operators have been doing 

it tough. 

That’s why we have bolstered our financial support for 

the hospitality industry through a range of grants and 

fee relief. 

This includes waiving or refunding liquor licensing fees 

for the 2021-2022 period for existing operators and 

injecting more than $21 million back into Queensland’s 

licensed venues. 

We’re also continuing to waive application fees 

associated with changes to trading hours or licensed 

areas until 30 June 2022, so be sure to keep this in 

mind as we head into the summer months and 

festive period. 

WE’VE SEEN LICENSED VENUES ACROSS THE 

STATE STEP UP TO THE PLATE TIME AND TIME 

AGAIN TO HELP PROTECT OUR COMMUNITIES, 

AS THE COVID-19 HEALTH CRISIS CONTINUES 

TO PRESENT UNPRECEDENTED CHALLENGES 

FOR THE INDUSTRY. 

On top of that, eligible pubs and hotels across 

the state that have been affected by lockdowns 

in Queensland or interstate can also access cash 

payments through the 2021 COVID-19 Business 

Support Grant program. 

We’ve joined forces with the Commonwealth 

Government to offer payments of between 

$10,000 and $30,000 depending on your business’s 

payroll size. 

Applications are currently open for these grants and 

all eligible businesses who apply will receive funding. If 

you haven’t already done so, I encourage you to check 

your eligibility and apply before 16 November 2021. 

We’ve also increased support for businesses directly 

affected by a positive COVID-19 case through the 

COVID-19 cleaning rebate which covers up to 80 

per cent of professional cleaning costs, capped at 

$10,000 per separate event, when a business is a 

confirmed exposure site. 

These fee waivers, grants and rebates are in addition 

to a range of the other support available to licensed 

venues across Queensland including mentoring 

programs, financial counselling and small business 

support packages. 

As we approach the end of another challenging year, 

some of you who own, manage and work at our pubs 

and hotels may be feeling the psychological effects 

of the pandemic. Now, more than ever, your mental 

health and wellbeing should be a priority. 

Mental Health Awareness Week (9 to 17 October) is a 

great opportunity to check in with your colleagues and 

staff, and I would like to remind you that along with 

our financial assistance, mental health support is also 

available from the Queensland Government. To access 

this support visit business.qld.gov.au/mental-health or 

call 1300 654 687. 

I encourage you to head over to the Business 

Queensland website to make sure you’re taking 

advantage of the full range of support that is on offer. 

You’ll also find a handy Business Assistance Finder 

which can help you find out what other local, state and 

federal support may be available to your business.

Victoria Thomson 

OLGR 

SPOTLIGHT ON RESPONSIBLE GAMBLING 

The world around us is changing rapidly with 

community expectations, industry innovation and 

development, and technological advances constantly 

altering the shape of Queensland’s liquor and gaming 

industry. 

To keep pace with these changes, the Office of Liquor 

and Gaming Regulation (OLGR) is taking a closer look 

at how it operates in this evolving landscape. 

Through a new regulatory strategy project, OLGR will 

establish how it will align its work to the evolving needs 

of the industry and the Queensland community across 

six key areas. These are: 

• delivering public value 

• discharging our statutory functions 

• being a trusted regulator 

• being contemporary 

• enhancing our risk-based approach 

• contributing to Queensland’s economic recovery. 

By the end of 2021, the project aims to produce a 

five-year regulatory strategy for OLGR, outlining best 

practice for a modern regulator in the liquor and 

gaming space. 

OLGR began the project with a review into how we 

operate today, including how we work with liquor and 

gaming licensees across the state. 

We also undertook extensive research into what it 

means to be a modern regulator both in Australia 

and overseas. This included environmental scans and 

reviewing academic research about modern regulators. 

Drawing on data and insights from this research, 

and recognising the significant impact our work can 

have on licensees, OLGR consulted more than 110 

different businesses across Queensland including 

hotels and pubs. 

We also received feedback from industry associations, 

community groups, consultants, law firms and other 

regulators across the state and nation, hoping to find 

out how you thought OLGR was currently operating 

in terms of modern regulatory practices and how you 

thought it can best work with industry moving forward. 

It was eye-opening to learn about the challenges 

you’re experiencing and the opportunities you see for 

a more collaborative and coordinated effort between 

OLGR and industry over the next five years. 

That feedback will be essential to providing a full 

picture of where OLGR is now, where it needs to be 

and how it should get there, as we shift our focus 

to drafting the regulatory strategy this October. We 

will again call on industry for feedback on the draft 

strategy before it is finalised. 

While the development of a regulatory strategy is just 

the first step of a much broader cultural change, it will 

put OLGR in a good position to support the industry to 

continue to deliver safe liquor and gaming experiences 

to Queenslanders now and into the future. 

Keep an eye out for more updates on this exciting 

project towards the end of the year. 

On the subject of creating safer environments, I’d 

like to highlight that October is Safe Work Month. 

It’s a great opportunity to commit to building and 

maintaining safe and healthy spaces for your staff, 

colleagues, and patrons. 

On top of your usual responsibilities to maintain 

physical and mental health and safety, hotels and pubs 

also play a key role in keeping Queenslanders COVID 

Safe. 

Importantly, you need to continue to follow the Chief 

Health Officer’s public health directions and stay up to 

date with requirements to make sure your venues and 

patrons are COVID Safe. 

Here’s a few things you can do day-to-day to help 

protect your staff and patrons from COVID-19: 

• use the Check in Qld app to collect contact details 

from staff and patrons, including patrons and 

delivery personnel collecting takeaway 

• encourage staff and patrons to observe physical 

distancing 

• use the up-to-date COVID Safe Checklist 

• regularly clean and disinfect your venues 

• ensure handwashing facilities or sanitisers are 

available for patrons and staff 

• notify patrons through prominent signage that they 

should not enter your venue if they’re showing any 

COVID-19 symptoms. 

For the latest information on how you can keep your 

venue COVID Safe visit covid19.qld.gov.au or follow 

OLGR on Facebook.

LEGAL MATTERS with Curt Schatz 

NO MASK, NO ENTRY? 


With government health directions coming and going, 

many of our pub and hotel clients have asked us 

whether they can refuse entry to someone for not 

wearing a mask. The short answer is, it depends. 

Unfortunately, this is still a grey area with strong 

arguments for and against. In this article, we talk 

through where you can (and can’t) deny entry to nonmask 

wearing patrons. 

Masks protect an individual’s ‘right to life’ 

Under the Human Rights Act 2019, public entities 

(such as Queensland Health) are obliged to take 

positive steps to protect rights, including the right to 

life. 

Mandating mask wearing is an example of complying 

with this obligation. Under the Public Health Act 2005, 

Queensland Health have the power to issue health 

directions that must be complied with by the public in 

affected local government areas. 

Under the current direction, patrons are required to 

wear a mask inside unless eating or drinking. And 

pubs are required to enforce this direction, or face 

hefty fines. 

However, you cannot enforce this on everyone… 

It is important to note that the direction to wear a mask 

does not apply to a person who has a physical or 

mental health illness or condition, or disability, which 

makes wearing a face mask unsuitable. 

There is no requirement under the public health 

directions for those claiming a medical exemption to 

provide proof such a condition exists (i.e. produce a 

medical certificate). 

Further, under the Disability Discrimination Act 1992, 

it is unlawful to discriminate against another person 

on the ground of the person’s disability. This includes 

refusing access to any premises that the public (or a 

section of the public) is entitled or allowed to enter or 

use (i.e. a pub). 

Therefore, declining a patron entry to your venue for 

not wearing a mask, may be considered unlawful 

discrimination, as their disability renders them exempt 

from the original direction to wear a mask. 

But wait, there is another ‘however’. 

However, under Anti-Discrimination legislation, a 

person may do an act (i.e. refuse someone entry to 

a venue for not wearing a mask) if it is ‘reasonably 

necessary’ to protect public health or protect the 

health and safety of people at a place of work. 

Arguably, it is reasonably necessary to require patrons 

to wear masks to protect staff and other patrons 

against the risk of COVID-19. 

It can also be argued that allowing anyone to claim 

a medical exemption without providing proof (which 

they are currently not required to do), will open the 

floodgates for other patrons to claim unsubstantiated 

medical exemptions, potentially endangering your 

patrons and staff. 

Other considerations 

Depending on the situation, it may be worth 

considering other laws that may provide you the right 

to refuse a patron from your venue. For example, the 

Liquor Act provides that a licensee has an obligation 

to provide a safe environment in and around their 

premises. It also does not limit the rights a licensee 

might have under another law to prevent entry to a 

premises – such as the right of a property owner or 

tenant to exclusive possession and quiet enjoyment of 

their premises. 

Conclusion 

This has certainly been a challenging time for the 

hospitality industry, and these grey areas can produce 

very difficult situations for staff, owners and managers. 

Your decision to refuse entry to a patron on the basis 

of them not wearing a mask will depend heavily on 

the circumstances at hand. Should you find yourself in 

need of urgent advice on this or any other legal matter 

to do with your venue, please contact me on 

07 3224 0230.

INSIGHTS 

Calamvale Hotel

INSIGHTS 

AWARD WINNING 

FOCUS ON CLIENTS 

MULTI-AWARD WINNING COMMERCIAL 

DESIGN AND CONSTRUCT COMPANY, ASHLEY 

COOPER CONSTRUCTION HAS BEEN AT THE 

FOREFRONT OF THE INDUSTRY SPECIALISING 

IN THE EDUCATION AND HOSPITALITY 

SECTORS SINCE 2013. 

Having worked on grand scale projects including 

Ashmore Tavern, The Glen Hotel, Boardwalk Tavern 

and most recently the Calamvale Hotel to name a few, 

Ashley Cooper Construction has a simple business 

belief and ethos, which is to understand the client’s 

needs and to get the job done. It’s as simple as that, 

and it’s a methodology that has earned the business a 

place among award-winning companies. 

Just a few months ago, Ashley Cooper Construction 

was named winner at the Gold Coast Master 

Builders Housing and Construction Awards for the 

Retail Facilities up to $5 million for its Gaming/Bistro 

extension at the Ashmore Tavern. 

The project saw a renovation/upgrade of the front 

entry, lounge bar, new sports bar deck, new bistro 

and complete new dining and gaming lounge. The 

project was completed in a timely and cost-effective 

manner to minimise disruption to the Tavern’s business 

operations. 

More recently the company completed renovations at 

the Calamvale Hotel on Brisbane’s southside which 

included a new front facade, garden terrace bar, beer 

garden, gaming bar, and TAB area. 


INSIGHTS 

The Glen 


Ashmore Tavern 

Calamvale Hotel

INSIGHTS 

“Our extension and refurbishment of the Calamvale 

hotel’s Gaming Lounge entrance, Garden Terrace 

Bar and lounge and TAB area was completed in 20 

weeks, which resulted in major upgrades to the hotel’s 

functionality and style,” Ashley Cooper Construction 

Managing Director, Luke Ashley-Cooper said. 

“One major feature of the build was an impressive 

structural steel element which formed the base of 

the new entry and extension. This created a visually 

striking feature during the day, and came alive at night 

transforming the entrance into a spectacular light 

feature.” 

Luke said he and his team worked closely with the 

project architect and key consultants to focus heavily 

on increasing street appeal for the hotel to ensure the 

architectural design elements came together to create 

an inviting space for patrons to enjoy. 

The McGuire Hotel Group-owned hotel had engaged 

Ashley Cooper Construction for the renovation and 

Matt McGuire said the project was handled in a 

seamless manner from start to finish. 

“Originally we put [the job] to tender, Ashley Cooper 

won the tender and it was smooth sailing from 

then on, they did a great job and it was a seamless 

process,” Matt said. 

When choosing a contractor he added that the time 

frame for the renovation was a contributing factor and 

Ashley Cooper delivered on its promise to complete 

the job in 20 weeks. During that timeframe the hotel 

was able to continue to operate with limited trading 

running both the restaurant and the gaming room. 

“What impressed me the most was all the staff, from 

Luke to the foreman Damian who did a great job, he 

was really polite, respectful, and they were happy to 

cater to our needs or anything that popped up along 

the way. It was absolutely fantastic, and the patrons 

love it. 

“The outdoor beer garden is full of greenery, is airy and 

open and no one else in the area has anything like it, ” 

Matt added. 

“Understanding the client’s needs is our priority, and 

understanding that each venue works differently is 

extremely important to the operations of our business,” 

Luke said. 

In an industry such as hospitality, it’s imperative that 

a business can continue to operate in some capacity 

during a renovation, and it’s in recognising this crucial 

element that has made Ashley Cooper Construction an 

attractive option to the hospitality sector. 

“It’s getting back to that understanding of the business 

you’re working in, to understand how they operate, 

and how we can work around their business to make 

sure that they can still function while we’re there,” Luke 

explained. 

“For example if we’re working on a project that 

requires a function room within a venue, we want to 

make sure nobody can hear or see what we’re doing 

inside.” 

Ensuring minimal disruptions throughout the project’s 

duration is always a priority, and having started the 

business in 2013, Luke and his team of experienced 

and tightly-knit professionals, work tirelessly to offer 

a high-quality craftsmanship for their clients, and pay 

attention to the finer details. 

“We’re not pretentious, there is no BS; we’re there to 

do a job and to do it properly, so to do that efficiently it 

all comes down to prior preparation and planning, and 

we have the staff to do that. 

“We have 25+ employees, we have project managers, 

contract administrator, site supervisors, carpenters and 

finance department. 

“We mainly work within the hospitality and education 

sectors. I was a carpenter and somehow I’d always 

end up working around the hospitality sector myself,” 

Luke explained. 

“I started my building company in 2013 and just 

learned the ropes until I landed my first significant 

building job in the industry which was in 2017, and 

here we are today,” Luke added. 


ACCOMMODATION UPDATE 

with Judy Hill 

SMALL SIGNS OF RELIEF 


The Department of Tourism, Innovation and Sport 

unveiled the latest package to support our industry 

– the Tourism and Hospitality Sector COVID-19 

Lockdown Support Package. 

This package is the culmination of a range of industry 

briefings and advocacy by the QHA and other 

parties. It provides a range of fee and payroll tax relief 

measures together with immediate support for tourism 

and hospitality businesses impacted by the recent 

lockdowns in South East Queensland and in other 

states. The $47.75 million package includes: 

Payroll tax deferral: eligible tourism and hospitality 

businesses that lodge payroll tax returns monthly can 

apply to defer paying their payroll tax liability due in 

August 2021 for 6 months. If they have already paid 

the liability due in August, they can apply to defer their 

next month’s payroll tax liability. 

12-month state land rent deferral: rent deferral is 

available for eligible tourism operators on state land for 

the period 1 July 2021 to 30 June 2022. 

Fee waiver/refunds for commercial tourism daily 

passenger fees: tourism businesses that operate in 

a national park, conservation park, recreation area or 

state forest, including whale watching operations, may 

have fees waived or refunded between 1 July 2021 

and 30 June 2022. 

Liquor licensing fees waived for 2021–22: tourism 

and hospitality businesses can have their licensing fees 

for 2021–22 waived or refunded if they were licensed 

under the Liquor Act or Wine Industry Acts as at 30 

June 2021. 

2021 COVID-19 Business Support Grants 

expanded: large tourism and hospitality businesses 

statewide are now included in the 2021 COVID-19 

Business Support Grants of up to $30,000. 

Cleaning rebate for small, medium and not-forprofit 

businesses: will be able to apply for a rebate 

of up to 80% of the cost of professional cleaning (up 

to $10,000 ex GST) if your business is a confirmed 

COVID-19 exposure site. 

Counselling: Businesses can also contact one of the 

Queensland Government-funded Tourism Business 

Financial Counsellors or COVID-19 Small Business 

Counsellors who can assist with identifying potential 

sources of funding and business support. 

New support to bring Business Events to 

Queensland: Applications are open for a second 

round of the National Business Events Program. The 

program will target national associations and corporate 

events bringing more than 350 delegates with the 

criteria being 50 per cent of whom must come from 

outside the Local Government Area where the event is 

being hosted, and stay a minimum of two days. Funds 

must be spent in Queensland. 

In other news, Penny Lion has stepped down from 

her role at Tourism Australia, where she has led the 

organisation’s business events division for almost 11 

years. She leaves behind her the legacy of starting the 

Bid Fund Program and There’s nothing like Australia 

for business events’ campaign. Tourism Australia aims 

to continue her vision of integrating business events 

more across the whole organisation. 

Tourism Australia has added new and updated 

resources to its corporate site. The assets include a 

new Working with Media guide, updated information 

for the tourism industry on COVID Safe industry 

resources, information on Australian Government relief 

assistance, support and resources, disaster recovery 

information and Federal Government support for 

tourism businesses. 

New Zealand has outlined a three-pronged plan to 

reopen to the world. Key elements include vaccinating 

as many New Zealanders as possible, with all eligible 

ages able to book an appointment by 1 September 

and a six-week gap between doses. A self-isolation 

pilot program will be tested this year in conjunction 

with the set-up of new testing and vaccine verification 

systems at border entry points. 

Construction will soon begin on the Queensland 

quarantine hub, which will be located at the Damascus 

Barracks in Pinkenba, metres from Brisbane Airport 

and will offer a purpose-built solution to quarantine 

for returning travellers. Queensland Premier Anastacia 

Palaszczuk has signed an MOU allowing the Australian 

Government to proceed with construction of the 

Commonwealth facility. 

The Queensland Government is also pushing ahead 

with its own regional dedicated COVID-19 quarantine 

facility on vacant land owned by Wagner Corporation, 

just outside Toowoomba. They have signed a oneyear 

lease with the option of extending for 2-3 years. 

Construction has commenced with 500 beds to be 

available by the end of the year and a total capacity 

of 1000 by March next year. The design is being 

modelled on the Howard Springs quarantine facility in 

the Northern Territory.

turtles 

x-ing 

photo: Tourism and events Queensland.

oute 

A71 

part 

01 

come 

a waltzing 

queensland 

Once a jolly swagman sat beside the billabong 

Under the shade of a coolibah tree 

And he sang as he sat and he waited by the billabong 

“you’ll come a-Waltzing Matilda with me?” 

Waltzing Matilda, Waltzing Matilda 

You’ll come a-Waltzing Matilda with me 



If you were retired, stuck in 

the highlands of New South 

Wales with Winter and COVID 

coming, what would you do? 

For Richard, the father of this 

QHA Review writer and his 

wife, Margaret, the answer 

was pretty obvious. 

Pack up the camper trailer, 

head north, catch up with 

the grandkids, see the sights 

and stay away for as long as 

possible. 

Go Waltzing if you will, with 

no set date of return. 

To Geoff Crockett 

QHA Review 

Queensland 4000

FEATURE 

St George 

Dust to Dawn Photography 


So it was that fresh from celebrating the 70th birthday 

of Margaret, the couple loaded up their trusty Isuzu 

and fold out camper trailer and hit the road north, 

kicking off in style with a couple of days at the Spicers 

Retreat at Pokolbin in the Hunter Valley. 

Country kids at heart, having grown up together in 

the regional New South Wales town of Wellington 

more than a few moons ago, they set a path to Coffs 

Harbour to catch up with family, then pointed the truck 

inland to see what Central Queensland had to offer an 

active grey nomad. 

Aside from the tourist sites and national parks, as an 

upside of having a son who writes for QHA Review, 

they were also tasked with grabbing as many photos 

of local pubs as they could along the way so we could 

share them with you, our readers. I reckon someone 

owes me a beer for that excuse! 

And so it was that our intrepid duo crossed the border 

into Queensland on May 23 (2021) and stayed north 

of the dreaded line of COVID demarcation until the 

first week of September. All in all, a 100 day road trip 

across our great State. 

Cunnamulla 

Charleville 

Roma 

Cunnamulla 

An overnight stop at Cranky Rock near Warialda on 

the NSW side of the border was all it took before 

crossing the border and heading north- west for the 

sites of Charleville, Cunnamulla, Charlotte Plains 

and St George on the way to a week-long stay at 

Takarakka to walk the Carnarvon Gorge with friends. 

With daytime temperatures hitting 24 but the nights 

still cool Richard said the trip was pretty comfortable, 

although he did wonder if any Queensland politicians 

had driven the Leichhardt Highway in recent times – 

“it’s downright dangerous!”. 

Highlights here included the Red Lizard Camping 

Ground, six kilometres from the centre of Charleville, 

and the town itself, with Hotel Corones coming in for a 

special mention. 

At Cunnamulla the Anzac Memorial was worth a look, 

while clear skies meant watching the lunar eclipse was 

as simple as putting your head outside of the tent. 

The Cunnamulla pubs were great and the old 

telephone exchange made for an interesting drop in. 

Charlotte Plains Station was the place to be when 

it came to camping, with its outdoor baths (wearing 

swimsuits) generating plenty of laughs.

come 

a waltzing 

queensland 

Once a jolly swagman sat beside the billabong 

Under the shade of a coolibah tree 



Waltzing Matilda, Waltzing Matilda 

You’ll come a-Waltzing Matilda with me 



south 

west qld 

queens arms hotel, roma 

Carnarvon 

National Park 

Takarakka 

Bush 

Resort, 

Carnarvon 

Gorge 

Charleville 

14 

route 

A71 

Roma 

route 

A71 

A55 

A55 

Cunnamulla 

route 

A71 

Charlotte 

Plains 

St George 

49 49 

NSW 

hit the frog and toad

Nindigully 

FEATURE 

St George 

Thalon 

“It’s Queensland’s answer to Kakadu – just so 

beautiful and spine tingling,” he said. 

Following the signs, they wandered along to The Art 

Gallery, The Ampitheatre, Wards Canyon, the Moss 

Garden, Mickeys Creek and more during their time 

there. 

more adventures of the open 

road next month! 

Cunnamulla 


St George and the banks of the mighty Balonne River 

beckoned next, with the pubs getting a good look in 

along the way. 

Catching up with friends Margaret and Richard took 

in the sights of Dirranbandi, Thalon and Nindigully the 

next day – with Richard still remembering having the 

“best lamb roast at the Nindigully pub”. 

While St George had been fun, the chance to meet 

friends and explore had the duo on the road to a little 

place called Takarakka next for a six night stopover 

camping at the edge of Carnarvon Gorge. 

Travelling around the edge of a mice plague Richard 

and Margaret woke one morning to mice in the 

camper, the next to Kangaroos grazing at their 

breakfast table. 

“I caught one mouse bare handed and six of his mates 

came looking for him,” Richard said. 

Richard said the walking at Carnarvon Gorge was 

amazing with their group clocking up more than 20kms 

a day as they endeavoured to see as much of the 

spectacle as they could. 

Dirranbandi 

Nindigully

venture 

across 

Q 

land 

empty 

TUCKER BAG in hand 

fill it up as you go 

spread some dough 

A 

support 

your mates 

across this great State 

A ravaged 

get behind those communities 

drought, flood, fire 

Acovid-19 

come 

a waltzing 

queensland 

for more info qha.com.au

EMPLOYMENT RELATIONS with Tana Thorpe 

UTILISING PROCEDURAL FAIRNESS TO PROTECT 

YOUR BUSINESS AND MINIMISE CLAIM RISK 


Procedural fairness means acting fairly in the process of 

making a decision. It is critical that employers act fairly 

during processes that may lead to a decision regarding 

an employee’s employment. This includes processes 

such as: 

• Managing performance or taking disciplinary action 

(e.g. issuing a warning); 

• Conducting investigations; 

• Determining an employee’s physical or psychological 

capacity to perform the inherent requirement of their 

role; and 

• Terminating employment. 

Following a process that is procedurally fair provides 

employers with the best possible opportunity to defend 

the process they followed and the decision they made. 

This is particularly important if an employee lodges a 

claim with an external tribunal or court such as Unfair 

Dismissal, General Protections or Discrimination claims. 

This article explains the importance of procedural 

fairness in defending these external claims, and provides 

general procedural fairness guidelines for employers to 

follow. 

Importance in defending Unfair Dismissal claims 

If an employee lodges an Unfair Dismissal claim with 

the Fair Work Commission (‘FWC’), the FWC will 

consider whether the termination was harsh, unjust and 

unreasonable. Section 387 of the Fair Work Act 2009 

(“FW Act”) outlines the criteria for the FWC to consider 

when determining whether the termination was harsh, 

unjust and unreasonable. The criteria lists that the 

employer must have a valid reason for the dismissal 

linked to capacity or conduct. The criteria also lists 

procedural requirements that the FWC must consider in 

determining whether the dismissal was harsh, unjust or 

unreasonable such as: 

• Whether the employer unreasonably refused to allow 

the employee to have a support person present at 

any discussion relating to the termination; 

• If the termination is for unsatisfactory performance, 

whether the employee was warned about the 

unsatisfactory performance before the termination; 

and 

• Whether the employee was given an opportunity 

to respond to the employer’s concerns before a 

decision to terminate was made. 

(This is not an exhaustive list of the criteria). 

Following these procedural considerations, and making 

the decision to terminate as a result of a fair process, 

reduces the risk of the FWC finding that the termination 

was unfair. Where a termination is found to be unfair, the 

FWC may order that the employer pay compensation to 

the now former employee or reinstate employment. 

Please note that an employee is not eligible to make an 

Unfair Dismissal claim with the FWC if their employment 

ends during their Minimum Employment Period (“MEP”). 

Section 383 of the FW Act defines the MEP as six 

months of employment, or 12 months for small business 

employers (a business with fewer than 15 employees). 

Importance in defending General Protections and 

Discrimination claims 

Claims such as General Protections or Discrimination 

are still possible for employees unable to make an 

Unfair Dismissal claim. Employees may lodge General 

Protection or Discrimination claims in regards to any 

adverse action taken by their employer (e.g. warnings or 

other decisions regarding employment), and not just for 

termination of employment like Unfair Dismissal claims. 

Unlike an Unfair Dismissal claim, procedural fairness 

may not determine whether a General Protection or 

Discrimination claim is successful. Procedural fairness 

can however assist an employer in demonstrating that 

the reason for the actions taken by the employer (e.g. 

terminating employment due to performance, conduct, 

capacity, or operational reasons) was the actual reason, 

and not for an unlawful or discriminatory reason. Where 

an employer is found to have terminated or taken 

adverse action against an employee for an unlawful or 

discriminatory reason, the employer may be ordered to 

pay compensation to the employee. 

Further information on these claims is available 

for financial members in the QHA’s Fact Sheet 

on Termination Provisions available on the QHA’s 

website. Members are encouraged to obtain a copy 

to understand the different external claims that an 

employee can make.

Tana Thorpe 

EMPLOYMENT RELATIONS 

General Procedural Fairness Guidelines 

The QHA’s Employment Relations (‘ER’) team has 

developed a new Fact Sheet on the topic of procedural 

fairness which is available on request. The Fact Sheet 

provides specific guidelines on providing procedural 

fairness in each of the following processes: 

• Performance management and/or disciplinary action; 

• Conducting investigations; 

• Determining an employee’s capacity; and 

• Termination of employment. 

Outlined below are recommended general guidelines for 

employers to follow during any process that may lead to 

a decision regarding employment: 

1. Deal with matters promptly and efficiently; 

2. Ensure that the process and steps taken align with 

internal policies and procedures (e.g. Performance 

Management policy, Discipline and Termination policy 

or Grievance policy); 

3. Provide notice of any meeting you want to hold with 

the employee, preferably 24 hours in advance, and in 

writing wherever possible. The notice should inform 

the employee of the following: 

a. The purpose of the meeting and what will be 

discussed; 

b. The time and location of the meeting; 

c. Whom from the employer will be present; and 

d. That the employee may bring a support person 

to the meeting. 

Note: an employee’s request to have a support 

person cannot be unreasonably refused for 

a meeting that may result in termination of 

employment; 

4. Meet with the employee and clearly present all 

relevant matters or facts being relied upon or 

considered to the employee. Depending on the 

matter, this may include previous warnings, and 

evidence such as CCTV footage, statements, 

medical evidence, policies, or other relevant 

information; 

5. Provide the employee with the opportunity to 

respond either verbally and/or in writing to the 

matters that are raised in the meeting; 

6. Take a reasonable amount of time to consider 

the employee’s responses before deciding on an 

outcome. For complex matters that may result in 

termination, it may be suitable to take a longer break 

to consider the employee’s responses, and inform 

the employee of the decision in a separate meeting; 

7. Ensure matters are dealt with thoroughly before 

deciding the outcome. For example, after meeting 

with an employee, the employer may need to gather 

further information or evidence before deciding the 

outcome; 

8. Ensure that matters are dealt with professionally and 

confidentially. All parties involved should be informed 

of the requirement to maintain confidentiality, and 

their commitment to that requirement obtained and 

recorded. 

NOTE: While an employee needs to be informed 

of any decision regarding their employment, an 

employee is not entitled to be informed of a decision 

regarding another employee. 

9. Ensure that matters are dealt with without bias or 

a pre-determined outcome. In situation where the 

decision maker may have potential bias, you may 

need to seek external assistance to carry out a fair 

process; and 

10. Record and document each step and ensure 

that meetings are recorded or documented in an 

appropriate manner. 

Need Help? 

The above provides general guidelines for employers 

to follow, however each situation turns on the 

circumstances of the case. Employers are encouraged 

to read the QHA’s new Fact Sheet on procedural fairness 

which provides additional specific guidelines to assist 

employers to make fair decisions. 

Furthermore, the ER team can assist financial members 

of the QHA with any questions regarding their specific 

situation, the above guidelines, or any other ER matter. 

Financial members are encouraged to contact the QHA’s 

ER team for a confidential discussion by calling (07) 

3221 6999 or emailing er@qha.org.au. 

INTRODUCING 

TANA THORPE 

The QHA welcomes Tana to the Employment 

Relations team! Tana commenced with the 

QHA in late June and as one of the team’s 

Employment Relations Advisors Tana is 

available to assist members with their 

employment related queries. 

Tana has previously worked for another 

industry association, and more recently was 

an HR consultant with a Brisbane based 

consulting company. Welcome Tana! 


INDUSTRY ENGAGEMENT 

with Damian Steele 

CREATE A MENTALLY HEALTHY WORKPLACE 

CONSIDERING THE EFFECT THAT COVID-19 HAS HAD ON ALL OF SOCIETY, I THOUGHT IT TIMELY TO REVISIT THE 

TOPIC OF MENTAL HEALTH IN THE WORKPLACE. WE KNOW THAT IN AN INCREASINGLY DISCONNECTED WORLD, 

HOTELS PROVIDE AN IMPLICIT SOCIAL SERVICE BY ACTING AS THE COMMUNITY MEETING PLACE AND A 

SOURCE OF SUPPORT WHEN TIMES ARE TOUGH. 


Particularly in tough economic times when businesses 

and families are impacted by ‘lockdowns’, trading 

restrictions and closed borders, there are increased 

pressures on our hospitality sector and our staff who 

are indeed frontline workers. 

Mental health 

Psychological health and safety is about protecting 

the psychological health of workers, in the same way 

that we protect their physical health. An awareness 

of our own mental health including in the workplace 

environment is extremely important when you 

consider that: 

• One third of adult life is spent at work. 

• Work-related stress is estimated to affect around 

32% of all Australians. 

• 1 in 5 Aussies experience a mental health condition 

in any year. 

• 1 in 2 of us will experience a mental health 

condition in our lifetime. 

• But 5 in 5 workers should be protected from 

injury or illness and supported by their workplace. 

During your career, it is highly likely you will work 

alongside, or manage someone with a mental 

health condition. Whether you know it or not. 

• Mental disorder claims cost more and last longer 

than physical claims. 

• Across the country, $543 million is paid in 

workers’ compensation every year for mental 

health conditions. 

• And in workplaces that are perceived to be 

mentally unhealthy, workers are 3 times more 

likely to take time off. 

• Not to mention…low morale, under performance, 

absenteeism, reduced productivity, poor image 

and turnover. 

The time to build mentally healthy workplaces is now, 

because now more than ever we are seeing: 

• Rising screen time, sedentary behaviour and 

chronic illness. 

• Major advances in automation, digitisation and 

artificial intelligence. 

• The blurring of boundaries between work 

and home. 

• Rising performance and productivity expectations. 

• The creation of a ‘gig’ and entrepreneurial 

economy – the disruptors. 

• And more digital connection but less human 

contact are all expected to lead to increased stress 

and mental health challenges. 

So what can be done? 

It makes good business sense to create a mentally 

healthy workplace. For every $1 spent on mentally 

healthy workplaces up to $2.30 is returned 

from reduced presenteeism, absenteeism and 

compensation. 

A mentally healthy workplace promotes positive 

workplace practices that enhance mental health by: 

1. Preventing harm through effective risk 

management practices 

2. Intervening early to signs of stress and 

distress, and 

3. Supporting workers recovering from physical and 

mental health conditions.

Promote 

Support recovery 

Prevent 

Intervene early 

Using the mentally healthy workplace 

toolkit can assist 

The resource is called the ‘mentally healthy workplace 

toolkit’ which aims to help employers, managers and 

leaders eliminate and minimise risks to psychological 

health and create workplace environments that are 

mentally healthy. This toolkit is structured around a 

four-part model that outlines what makes a workplace 

mentally healthy. 

The benefits of a mentally healthy workplace include: 

• Decrease in work-related injuries and illnesses. 

• Decrease in workers’ compensation claims. 

• Thriving workers. 

• Increase in productivity. 

• Decrease in absenteeism. 

• Increase in engagement and job satisfaction. 

• Decrease in turnover and selection costs. 

• Increase in attraction of top talent. 

Use the guidance material and practical resources in 

the toolkit to facilitate positive steps towards a mentally 

healthy workplace. Access all the information and 

resources at: 

https://www.worksafe.qld.gov.au/injury-preventionsafety/mentally-healthy-workplaces/toolkit 

Source: Queensland Government Office of Industrial Relations 

(Workplace Health and Safety Queensland). 

WOMEN 

in 

hotels 

Tenth of 

November 2021 

THE MARQUEE 

AT VICTORIA PARK 

12:00 - 3:00PM 

Join us at the 9th Annual Women 

In Hotels Luncheon. This 

exclusive hotel industry event 

includes a delicious lunch, a 

3-hour beverage package, prizes 

and entertainment throughout 

the afternoon, and is an excellent 

opportunity to network with hotel 

industry members and friends. 

Tickets $110 pp inc. GST 

Book now at qha.org.au 

RSVP@qha.org.au or phone 

07 3221 6999

TRAINING AND SAFETY 

with Ross Tims 

PHONEY RSA CERTIFICATES 


There is a training company called RSA ONLINE 

NOW (or other state based variants of a similar name) 

who deliver an online course described as an “RSA.” 

Unbeknownst to many customers, usually young 

people who are entering the industry, this RSA training 

course is not in fact the accredited unit of competency 

that’s the mandatory qualification required to work in 

Queensland’s hotel and hospitality sector. 

How do they get away with this? They fudge it by 

calling the training product a “Responsible Sale 

of Alcohol” and describe the RSA course as “an 

introduction to the Hospitality Industry where service of 

alcohol is required.” They include some content from 

the genuine accredited RSA course and provide a 

Statement of Attendance or Certificate of Completion 

upon graduation, which is not the correct qualification 

but who would know that? 

Customers who don’t know much about hospitality 

training products are fooled into believing that this is 

the accredited Responsible Service of Alcohol course 

as described in the Liquor Act. 

This is what to look for on any website offering online 

RSA training: 

• The accredited course is actually called Provide 

Responsible Service of Alcohol 

• It is a unit of competency coded SITHFAB002 

• This training can only be delivered by a Registered 

Training Organisation (RTO) e.g. approved by the 

regulator – QHA is an RTO serial no. 30826 

• RTOs are training providers listed by the regulator 

on training.gov.au 

• Course content is based upon four elements: 

» Element 1 – Sell or serve alcohol responsibly 

» Element 2 – Assist customers to drink within 

appropriate limits 

» Element 3 – Assess alcohol affected customers 

and identify those to whom sale or service must 

be refused 

» Element 4 – Refuse to provide alcohol 

• A Statement of Attainment is issued upon 

successful completion. 

• The Statement of Attainment will include the 

following: 

» The words ‘Statement of Attainment’ 

» It will display a certificate number, date of issue 

and RTO number 

» A Nationally Recognised Training logo (upside 

down pyramid) 

» Signed by an authorised officer (Chief Executive 

etc) 

All of the above should be displayed, found or 

described on the training provider’s website. In the 

RSA ONLINE NOW instance, none of the above 

information is provided. 

HOW DO THEY GET AWAY WITH THIS? THEY 

FUDGE IT BY CALLING THE TRAINING PRODUCT 

A “RESPONSIBLE SALE OF ALCOHOL” 

I understand that there have been complaints to the 

vocational training regulator (ASQA) in the past about 

this but they and/or some of the variants are still 

operating. Just one to mention to any young, potential 

hospitality employee who intends to obtain an RSA so 

they don’t get ripped off. 

On another note, original RSA Statements of 

Attainment dating back to 2011/2012 are still valid if 

they are described as a Statement of Attainment and 

contain the Nationally Recognised Training logo, even 

though the code may have been superseded.

SHOWCASE 

GAME ON 

AS WE HEAD INTO THE BUSY 

CHRISTMAS TRADING PERIOD, 

QHA REVIEW HAS TAKEN A LOOK 

AT WHAT’S HAPPENING IN THE 

GAMING WORLD THAT HOTELIERS 

MAY BE KEEN TO UNDERSTAND 

WHEN PLOTTING THEIR 

STRATEGIES FOR THE FUTURE. 

For the team at MAX the opportunity for business 

growth comes through a thorough understanding of 

the data generated from gaming machines and how it 

can be used to create actions that positively influence 

cash flow. 

Two key developments from MAX are new data and 

insights advisory services that put business owners in 

the driver’s seat when it comes to building a strong, 

customised data strategy for their business. 

Originally planned for launch at the now-postponed 

2021 Australasian Gaming Expo in Sydney, these two 

new insights and research-based products see the 

MAX team working with hospitality and gaming venues 

to help them make the best decisions for their venue 

and gaming floor. 

John Ioane, MAX’s General Manager – Customer and 

Insights, said now, more than ever, it was key to know 

your numbers. 

“It’s never been more important to understand the 

needs of your customers and the different ways in 

which they interact with your venue, however this data 

isn’t always readily available or easy to interpret – until 

now,” Mr Ioane said. 

“Whether you want to understand how your venue 

measures up against your competitors, want to get the 

best out of your gaming floor, or uncover new ways to 

drive visitation, our Gaming Insights service provides an 

excellent platform to identify opportunities for growth.” 

“In addition, MAX’s CustomerFirst research program 

has been designed to help your business better 

understand your customers and how they view your 

venue. 

“Our four-stage approach to collecting and 

understanding feedback can help shape the in-venue 

experience you provide, to ensure your patrons keep 

coming back.” 

With flexible, tiered options available to suit the 

needs of all venues, MAX’s new Gaming Insights and 

CustomerFirst services are now available. 

See www.max.com.au 


SHOWCASE 

For the team at Utopia, the biggest 

change of the year so far has been 

their ability to bring the Ticket In, 

Ticket Out (TITO) gaming system to 

Queensland. 

The system allows players to take a 

ticket carrying their winnings out of 

one electronic gaming machine and 

use it as credit in another. 

Utopia General Manager Alan 

Townsend said it was exciting 

opportunity for businesses in 

Queensland. 

“We’re excited about the 

opportunity to offer UTOPIA TITO 

and UTOPIA Loyalty as new 

alternatives for Queensland venues,” 

Mr Townsend said. 

“We’ve been providing TITO to NSW 

customers for many years, and it 

will be great to also offer our TITO 

solution to Queensland.” 

“We understand how important it is 

for a solution to be easily adopted 

by both staff and customers, and 

we believe our system offers an 

effortless user experience,” said 

Alan. 

Utopia TITO will also be available 

with Utopia’s advanced reporting 

modules, allowing customers 

to analyse the performance 

improvements on the gaming floor. 

The Utopia Loyalty program has 

been designed for small to 

medium sized venues as a 

tool that mirrors many of the 

features of high-end loyalty 

systems – “at a fraction of 

the cost”. 

“It was important that we 

delivered a loyalty system that is 

feature-rich but still maintains the 

simplicity and ease of use that our 

system is known for,” Mr Townsend 

said. For more information, see 

www.utopiagaming.com.au 


SHOWCASE 

“WE CAN’T WAIT TO 

SHOWCASE THE NEW 

CASH STACKS BRAND 

TO OUR CUSTOMERS AND 

KNOW THEY WILL LOVE 

THE UNIQUE FEATURES,” 

MR PRIMMER SAID. 

Over at Keno, they are celebrating the arrival of 

Spring by ramping up in-venue promotion of their 

games. 

Keno’s Head of Marketing Scott Colvin said venues 

could make use of Local Area Marketing programs 

to build their own promotions, including selecting 

the prize, entry mechanic, promotion dates, point of 

sale items and print quantities to target their most 

promising customers. 

“LAM promotions are designed to increase the fun of 

playing and give customers more reasons to play,” 

Mr Colvin said. 

Another way to boost Keno in the venues this Spring 

is through the innovative display solution NRI. 

“NRI was developed based on customer research 

and is designed to assist hotels in attracting new 

players to the game, while enhancing Keno’s overall 

presence in venues,” Mr Colvin said. 

Another thought is to be sure to promote the Second 

Chance Draw which gives players a chance to win a 

share in $5,000 every month just by buying a Keno 

ticket. For ideas and access to collateral, see 

www.kenoconnect.com.au. 

At Ainsworth Game Technology Ltd the latest news 

comes in the form of the release of the Cash Stacks 

game at the Queensland Gaming Roadshow. 

Ainsworth’s General Manager of Sales and 

Marketing in Australia, Troy Primmer, said the game 

was sure to be a hit with players. 

“We can’t wait to showcase the new Cash 

Stacks brand to our customers and know they 

will love the unique features,” Mr Primmer said. 

“As well as this new concept, Ainsworth is 

committed to supporting existing product and we 

are sure everyone will be pleased to see what we 

have coming up for this new financial year.” 

Cash Stacks is a multi-denom product 

incorporating two levels of standalone jackpots with 

scalable bonuses and multiple free game options. 

It also introduces Ainsworth’s new Hold n’ Stack 

feature which collects credit for players. The more 

free games awarded, the greater the potential stack 

award, with increasing chances of achieving Major 

and Grand Jackpots. 

Cash Stacks will launch with four titles, Incan 

Emperor, Moon Dance, Mustang Spirit and Year of 

Fortune. 

Other additions to the Ainsworth portfolio include 

Golden Yang an additional Rise Up game and 

Mu Dan Peony to the popular Pan Chang series. 

Building on the success of Rise of the Dragon, 

Ainsworth also introduce Rise of the Phoenix and 

Rise of the Tiger to the series.

TOP DROP 

BURLEIGH HOP 

NECTAR JUICY IPA 

Burleigh Brewing 

LARRY 

PALE ALE 

Your Mates Brewing 

REVOLVER 

DARK HOPPY ALE 

Brick Lane 

BAT MIGRATION 

BLACK LAGER 

Boiling Pot Brewing Co 

Nice enough but really 

nothing to write home 

about given the price tag. 

When I hear “hop nectar”, 

“juicy IPA” and “boasting 

big floral characters” my 

mouth starts to salivate. 

Perhaps I expected too 

much. There’s grapefruit 

and hints of mango and 

a subtle bitterness which 

make it enjoyable, just not 

memorable. 

Passionfruit and pineapple 

with a real zesty finish, 

Larry has a sweet fruity 

flavour with only a 

gentle hop bitterness 

on the finish. This is real 

laid back, easy-going, 

drinkable pale ale from the 

Sunshine Coast. 

I am definitely becoming a 

fan of these dark ales and 

dark IPAs. Lighter than a 

stout with a bit more bite 

and bitterness, they truly 

appeal to my tastebuds. 

This is an enjoyable 

rendition that features 

dark roasted malts, 

American hops Ekuanot 

and Simcoe and a velvety 

body that delivers roasted 

coffee and cacao flavours 

with hints of blood 

orange, pine and aniseed. 

This brew combines malt 

and coffee notes with the 

easy drinking nature of a 

lager. Not too heavy, not 

too light, it’s just right for 

the change of season. 

Light and dark, all at the 

same time. 


TOP DROP 

NIGHT FEVER 

BLACK IPA 

Catchment Brewing 

SLEEP WHEN 

YOU’RE DEAD JUICY 

DOUBLE IPA 

Ballistic Brewing 

HAZY 

IPA 

Terella Brewing 

MANGO MACADAMIA 

WEISS BAR SOUR 

Revel Brewing Co 

Have I mentioned I am 

obsessed with black 

IPAs? This one was no 

exception. Catchment 

are a class act. Rich 

and juicy with a super 

flavoursome tropical hop 

hit, I absolutely loved it. 

Needless to say after a 

couple I was singing the 

Bee Gees at the top of my 

voice (especially the high 

notes) - night fever, night 

fever, we know how to do 

it. Gimme that night fever, 

night fever. 

Absolutely magic. Your 

mouth is immediately 

awash with grapefruit yet 

it is not overpoweringly 

bitter, rather smooth and 

silky delivering a soft 

mouthfeel. Your tongue 

will feel like velvet, your 

mouth a little numb and 

your mind completely at 

ease. Relax and continue 

slurping. 

The tropical punch aroma 

is followed by hits of pine 

and passionfruit that 

finishes with some resin 

bitterness that will wet 

the whistle. Solid. Thirst 

quenching. Thumbs up 

And I am finally converted 

to sour. Yes, some 

have been enjoyable 

enough but I would 

never reach for one over 

a Japanese style lager 

or a brilliantly bitter IPA. 

Well, this was incredible 

and could be my leftfield 

thirst quencher on 

a hot summer’s day. I 

particularly loved the 

addition of coconut. 

Ripper! 


A CRAFTY BUNCH

A CRAFTY BUNCH 

A GREAT CATCH AT WEST END 

If you travel enough you soon realise that most 

cities in the world have a pattern to them. There’s a 

business district, a museum district, an entertainment 

district and a bohemian space where wanderers from 

all over the world gather and share their food, their fun 

and their talents. 

In Brisbane, that bohemian space is captured in the 

folds of the Brisbane River at West End – a place of 

unique shops, galleries and a vast array of tastes, 

flavours and cultures with a history of welcoming all 

comers. 

It’s that “positive, welcome and nostalgic feeling” 

that drove the creation of Catchment Brewing Co 

and continues to be the focus behind the craft beer 

creations it produces. 

For Allana and Chris Robinson, and Katie and Nick 

Jorss, the one thing they felt was missing from the 

suburb, way back in the early 2010s, was its own 

brewery. 

They found an art deco building at 150 Boundary 

St, first built by Greek businessman Alexander Fites 

in 1937 to house two shops, each with a flat above 

accessed from the shop below. The building was 

the third on the site after fire in 1889 destroyed 

the original 1887 building and the second was 

demolished to be replaced by the shell of what’s there 

now. The Robinson and Jorss families renovated the 

current building to suit their dreams of a brewery, 

bar and restaurant and opened their doors in 2015 – 

making use of the full block and its laneways to add 

laneway bar areas and a large seating area. 

In the six years since launch the brewery has 

continued to develop a following for its interesting 

range of beers, quirky wine list and tasty food. It’s 

also grown from its family base to have around 25 

shareholders and a CEO, Matt Newberry, charged 

with helping it to grow. 

Matt said the brewery had gone from strength to 

strength and was now looking at expanding. 

“We’re now at full capacity in the brewery currently,” 

he said. 

“We’re in the process of purchasing more brewing 

capacity to enable us to expand our business 

significantly.” 

Venue purchases and the potential addition of another 

brewery are on the cards with the Catchment Team 

keen to see their beers on tap far and wide. 

“Our aim is to replicate the Catchment story which 

is centered squarely around the local community. 

We intend to replicate that style of community driven 

hospitality making specific brews that resonate with 

the locals. 



THE CATCHMENT TEAM DESCRIBE THEIR LITTLE PIECE 

OF HOSPITALITY PARADISE AS BEING A BREWERY, BAR 

AND VENUE SPACE CREATED FOR PEOPLE TO ENJOY 

THE ENERGY, VARIETY AND FLAVOUR OF THE REGION, 

“WHILE ALSO ENJOYING SOME LOCALLY BREWED BEER 

THAT SHOWCASES DIFFERENCES, WHILE HARNESSING 

THE SIMILARITIES OF THE PEOPLE WHO LIVE AND ALSO 

VISIT WEST END”. ULTIMATELY THEY AIM TO BE “BY 

LOCALS. FOR LOCALS. EVERYWHERE.” 



“We’re also acquiring new brands to add to our 

portfolio. It’s gone from strength to strength.” 

On the beer front, the team put their 5HL Spark 

Engineering brewery to good use producing a core 

range of award-winning beers – led by their most 

popular brew, Whynot Lager. 

Whynot Lager’s name is based on the question most 

asked of prospective land buyers at West End at 

settlement more than 130 years ago – Why Not? 

There’s a street of the same name, Whynot St, and 

now there’s a 4.5% classic lager with a crisp lager 

malt flavour and a hint of lingering hop bitterness too. 

Other core beers from the brewery include: 

Pale Select, a 4.8% pale ale with flavours of stone 

fruit, tropical fruit and light spice. This beer was 

made as a tribute to the signature beer of the original 

West End Brewery which was founded in 1890 at 

Montague Rd and Merivale St. That brewery no longer 

exists. 

Vulture IPA, a 5.8% west coast style IPA with 

American hops described as bringing the aromas and 

flavours of tropical fruit, grape, mango, berry, and hop 

resin – with the hop bitterness balanced by a “bready, 

caramel malt sweetness”. 

Hoogley Session Ale, a 3.2%, described as a “light, 

spritzy session beer” full of flavours like passionfruit 

and citrus with some light herbal and resinous notes. 

Juno – Yuzu Summer Ale, a 4.2% beer brewed in 

collaboration with local Pan-Asian restaurant Chop 

Chop Changs which has been fermented with 

Japanese yuzu juice. The lemony citrus of the yuzu 

mixes with “subtle bread with light bitterness to round 

the end product”. 

Cow Tipper Milk Stout, a 5.6% classic stout offering 

big flavours of chocolate, coffee and vanilla. 

Each Catchment Brewing Co. can features art in 

the form of a colourful and stylish map logo which 

was created by overlaying colours onto the different 

pockets of activity within the boundaries of the suburb 

of West End itself. 

As well as being sold on site, the beers can be 

bought from more than 60 retailers in the Brisbane 

area (listed on the catchment website) or ordered 

online. Kegs are available for venues keen to add it to 

their taps too. 

On the venue side of things, Catchment Brewing Co 

offers three different function spaces, the Boundary 

Bar, Brewery Lane and Hidden Windows, and also 

sells Brewery Tours with the Head Brewer as an 

option for visitors. It is able to cater to functions of up 

to 300 people. 

The Catchment team describe their little piece of 

hospitality paradise as being a brewery, bar and 

venue space created for people to enjoy the energy, 

variety and flavour of the region, “while also enjoying 

some locally brewed beer that showcases differences, 

while harnessing the similarities of the people who live 

and also visit West End”. 

Ultimately they aim to be “By Locals. For Locals. 

Everywhere.” 

Catchment Brewing Co is open 7 days a week 

from Noon to late at 150 Boundary Rd, West End. 

Phone 07 3846 1701 or find them online at www. 

catchmentbrewingco.com.au

A CRAFTY 

BUNCH 

W H Y N O T S T O C K & S U P P O R T 

4 Hearts Brewing 

The first brewery to open its doors in 

Ipswich in over 100 years, 4 Hearts’ 

brew masters are committed to 

premium local ingredients and 

profound taste. Preservative free and 

all natural they use the highest quality 

ingredients to consistently deliver a 

tasty beer every brew. Our core range 

features modern spins on traditional 

brews while our ever growing range 

of seasonal beers takes things to 

more adventurous levels, utilising 

local seasonal produce as inspiration 

(honey, rosella or carrots anyone…) 

0439 439 710 

4heartsbrewing.com 

Aether Brewing 

Aether is more than just a brewery or 

just some beer. It is an expression of 

creativity, innovation and quality which 

is hand crafted by a team who treat 

each other as family. We are driven 

by our shared unrelenting passion for 

what we do and the dedication we 

have for great beer shows in each and 

every beer that leaves our home in the 

North of Brisbane. From our multiple 

award winning core range to our highly 

anticipated seasonal releases, we 

create a beer for every taste. 

07 3815 6455 

aetherbrewing.com.au 

Ballistic Beer Co. 

At Ballistic we have a simple theory. 

Fresh beer is the best beer. That’s 

why we brew in small batches, more 

frequently, and store it cold so you get 

the same blast of flavour our brewers 

do. Our pale ales, lagers, IPAs, sours 

and special releases will blow away the 

traditional ideas and expectations of 

what beer should be. 

Set in an old World War II ammunitions 

factory in the historic, industrial suburb 

of Salisbury Ballistic HQ is home to a 

team of innovative brewers who believe 

everyone should have the chance to 

enjoy a well crafted, quality beer. 

07 3277 6656 

ballisticbeer.com 


Helios Brewing Company 

Helios is the sun god of Greek myths. 

Each morning the rising sun marks 

Helios’ crossing over into the mortal 

world, driving a chariot drawn by 

wild horses that only he can control. 

Helios Brewing Company harnesses 

the sun’s power to sustainably create 

craft beer. Our brewing infrastructure 

has been custom-designed to 

maximise energy and water efficiency, 

minimize waste and carbon-footprint 

while capitalising upon Queensland’s 

renewable natural resources. We brew 

beers that are malt-forward, balanced, 

and intense using only the best 

ingredients, impeccable technique and 

sustainable practices. 

07 3392 9739 

heliosbrewing.com.au 

Slipstream Brewing 

Slipstream Brewing is an 

independently owned brewery based 

in Brisbane. We are a small but 

passionate team, producing some of 

the most accessible and sessionable 

craft beers in Australia. We’re the 

missing gap between bland beer and 

wanky beer, our beers hit the bullseye, 

brewed with nothing but pure flavour 

in mind. Hops are the heroes and 

we milk them for all their worth. We 

love the freshness, juiciness the zing 

and the zest. One sip, it tastes so 

good – capture that feeling and fill the 

fridge with it. Beer is the last thing you 

should settle on, so come and get 

caught in Slipstream. 

07 3892 4582 

slipstreambrewing.com.au 

Burleigh Brewing Co 

Founded in 2006 by Peta and Brennan 

Fielding, Burleigh Brewing was one of 

the first independent craft breweries in 

QLD. Now celebrating 15 year of the 

brand, Burleigh Brewing has upgraded 

their Taphouse in Burleigh Heads, won 

countless awards for both business and 

beer (a testament to their shared and 

individual strengths), grown to a team 

of 70, and in their own humble, hardworking 

way, helped transform the Gold 

Coast’s craft brewing scene into one 

of the most vibrant and thriving in the 

country. 

07 5593 6000 

burleighbrewing.com.au

Q U E E N S L A N D L O C A L S 

A CRAFTY 

BUNCH 


Terella means “Little Earth”, and 

we’re building our vision of a dream 

brewery, drawing inspiration from 

science, a serious love of beer, and our 

connection to the local land. 

We’ve planted ourselves in North Arm, 

a rural setting between the hinterland 

and farms of the Sunshine Coast, 

surrounded by crops and free roaming 

cattle. Our concept is based on a 

sustainable cycle, producing what we 

need and using what we produce. 

22 rotational taps and a new exciting 

beer released every week! Pushing 

the limits of Hops and Grains to 

produce quality small batch brews for 

enjoyment. 

0492 929 357 

sales@terellabrewing.com.au 

terellabrewing.com.au 

Your Mates 

Your Mates isn’t just a brand, it’s 

a lifestyle. Drinking good beer with 

good mates and having a bloody 

good time. We believe these simple 

pleasures are much sweeter with a 

good beer in hand. Mateship is our 

founding principle, it’s why we exist 

and encompasses everything we do. 

Our beers are represented by a few 

legendary characters we’ve all met 

in our lives, with distinct personalities 

matching their flavour styles. Our vision 

is to inspire mateship through great 

beers, and our mission is to build 

an inclusive beer community at our 

brewery on the Sunshine Coast, our 

beautiful backyard in Queensland and 

beyond! 

0456 492 889 

yourmatesbrewing.com 

Felons Brewing Co 

Founded by Brisbane locals, Felons 

Brewing Co. is a modern-day brewery 

proudly positioned on the banks of the 

Brisbane River. Our brewery is nestled 

down under the Story Bridge, within 

Howard Smith Wharves. We truly 

believe that beer is what binds us all 

to this great part of the world and as 

proud brewers, we believe in brewing 

with passion and freedom. 

07 3188 9090 

felonsbrewingco.com.au 


W H Y N O T S T O C K & S U P P O R T 

A CRAFTY 

BUNCH 

Stalwart Brewing 

The Stalwart story began when 

Adam Tomlinson, founder and 

brewer, travelled with his wife Donna 

to the United States in 2008 and 

experienced the emerging craft beer 

scene there. The Stalwart Core Range 

of beers consist of classic styles 

derived from some of the greatest 

brewing regions in the world. They 

are brewed to the highest standard 

of craft and quality. The brewery’s 

founder was inspired to honour his 

ancestors who originated from some 

of these great brewing countries like 

England, Ireland, Scotland, USA and 

Australia. 

07 5441 3265 

stalwartbrewing.com.au 

Revel Brewing Co. 

We are proud to be one of 

Queensland’s best independent 

breweries consistently producing 

Australian & International award 

winning beers. 

Bringing brewing back to Bulimba 

where the original Eagle Brewery 

resided in 1883 and the essence of 

QLD brewing began. Our beers are 

bursting with flavour and personality 

whilst possessing drinkability for 

everyone. 

Come and be a part of the Revel-ution! 

Matthew Flexman 

matt@revelbrewingco.com.au 

Boiling Pot Brewing Co. 

Everything we do at Boiling Pot 

Brewing Co. is influenced by our 

birthplace, Noosa, with all its beauty, 

nature and damn fine beer-drinking 

weather. 

We named the brewery in honour of the 

first headland in Noosa National Park, 

Boiling Pot, if you know it, you know it. 

If we could bottle the feeling you get at 

Boiling Pot, it’d be a bestseller. 

At Boiling Pot, we take what we do 

seriously but we know we’re not 

saving the world. Our mission is 

simple: to make life that little bit better 

for beer drinkers, one beer at a time. 

#cheerseverybody 

0414 415 920 

boilingpotbrewingco.com.au 


Heads of Noosa Brewing Co. 

Heads of Noosa Brewing Co. is an 

Australian independently owned 

brewery located in the heart of 

Noosa on the Sunshine Coast. With 

a passion for lagers and a stubborn 

focus on quality, we strive to produce 

simply exceptional beers. After nearly 

a decade in the making, we are here 

for the long haul, and we hope you join 

us on this journey... 

1300 1 HEADS 

headsofnoosa.com.au 

Granite Belt Brewery 

Granite Belt Brewery is a small batch 

brewery with a passion for creating 

unique, full flavoured beers that are 

perfect for every occasion. Our beers 

are made purely... to be enjoyed. 

We brew and bottle everything onsite 

in Stanthorpe on the Granite Belt, and 

is available for wholesale distribution 

07 4681 1370 

granitebeltbrewery.com.au 

The Catchment Brewing Co 

Catchment Brewing Co, located in a 

beautiful art deco building in West End 

is a fully functioning brewery, bar and 

restaurant and your one stop shop for 

all things craft beer, awesome food or 

functions. 

Whether sampling the medal winning 

core range beers named after iconic 

streets in the local catchment or the 

seasonal smash hits that will amaze 

you, it’s well worth a visit for a taste of 

West End. 

Catchment Brewing Co - For locals, 

by locals, everywhere. 

07 3846 1701 

bookings@catchmentbrewingco.com.au 

catchmentbrewingco.com.au

Paul St John-Wood PUB TALK 

RACE INTO SPRING 

Footy finals, Spring Carnival racing and Octoberfest 

– October is a great time to be a patron of your pubs. 

Even though the restrictions of the pandemic are still 

lingering over us, it is positive to see so many venues 

right across the state holding events and developing 

on-premise promotions to entice locals and visitors to 

your venues for these annual features. 

QHA & Tabcorp Race Day – Rockhampton 

A fantastic day was had by all attendees (close to 170) 

at the QHA & Tabcorp Race Day in Rockhampton 

in late August. Thank you to all of the hoteliers and 

industry partners who attended to socialise and 

network at the event. We had hoteliers from far and 

wide including Cairns, Charleville, Brisbane, Gundiah 

and Koumala just to name a few. A special thank you 

to Robert Carr and the team at the Red Lion Hotel for 

hosting the after-party as well. The event was such a 

success, thanks to the participation of all involved, that 

we will have to make the Regional Race Days a feature 

on the annual calendar. 

Minors on premise 

Many pubs across the state are reporting a surge of 

minors trying to get on to the premises with groups of 

friends. This can be attributed to the fact that this is 

the first year in Queensland that half of the graduating 

grade from high school are already eighteen years of 

age, while the other half are still seventeen years old. 

These seventeen year old’s are now more inclined to 

try and enter a licensed premises to join their friends 

who are of legal age, where in previous years there has 

only been a minority of students in high school who 

were eighteen. Add to this the prevalence, accessibility 

and competence of fake ID’s, it is becoming 

increasingly difficult to ensure these non-exempt 

minors do not enter the premises to consume alcohol 

with their friends. It is a timely reminder for your staff 

to remain vigilant with end of school year celebrations 

approaching. 

QHA/TAB Race Day in Rockhampton 

Live Music Australia Grants Program 

The Live Music Australia Program has been developed 

to bring more live music to Australian communities 

and will fund applications that support quality original 

Australian live music that is professionally staged, with 

a focus on small to medium venues. The Australian 

Government has provided a total of $20 million over 

four years for the Live Music Australia program. There 

will be $2.5 million funding available in each round. 

It has been great to see many QLD venues access 

the funding in the early rounds. Your venue could be 

eligible to access these grants ranging from $5,000 

to $100,000. To check your eligibility and to apply for 

funding visit https://www.arts.gov.au/funding-andsupport/live-music-australia. 

QHA Regional Board Meeting 

The August QHA Regional Board Meeting which was 

rescheduled due to the SEQ and Cairns lockdowns will 

be held in October. Detailed invitations have be sent 

via post and email to hoteliers in North Queensland. 

The trip will also include a walking tour of Cairns CBD 

venues which local hoteliers are welcome to join. 


WINE with John Rozentals 

TOP SHELF with John Rozentals 


HOUSE OF GOLD 

JOHN ROZENTALS CONGRATULATES PIG IN THE 

HOUSE WINEMAKER, ANTHONY D’ONISE, ON HIS 

LATEST GOLD-MEDAL SHIRAZ. 

Canowindra’s organic winegrower, Pig in the House, 

has released their new gold-medal winning 2019 Pig in 

the House Shiraz. 

The 2019 Pig in the House Shiraz was awarded a Gold 

Medal at the recent 2020 Royal Adelaide Wine Show. 

“We were really pleased with this result,” commented 

Pig in the House Winemaker Anthony D’Onise. 

“Our Pig in the House Shiraz is a consistent goldmedal 

wine, with each vintage from the 2016 having 

been awarded a gold medal. 

“We have really focused on our shiraz winemaking over 

the last few years; highlighting modernity and vibrancy 

in the style. As the results from Adelaide suggest, the 

Canowindra region lends itself to this style, with its dry 

summers and cool nights during the growing season. 

“We are truly pleased that the South Australian judges 

were able to identify our wine amongst 150 wines from 

all across Australia as being a benchmark aromatic, 

medium-bodied shiraz. 

“We are not overly surprised that the region’s shiraz are 

performing well. The expertise in the region, along with 

the vines are maturing. On average our shiraz vines are 

nearing 30 years old and have been grown organically 

for half that. 

“We are more confident as every season passes. The 

recent results demonstrate this, and we look forward 

to what the future brings. We find that as the vines 

evolve, so does the style.” 

NOTE: Potential travellers should check the 

status of individual events and establishments 

with regard to the coronavirus outbreak. 

BREMERTON 2020 

Betty & Lu Sauvignon 

Blanc ($18): 

The wine’s name is derived 

from the nicknames that 

Bremerton’s owners Rebecca 

and Lucy Willson call each 

other. It is a refreshing, zesty 

dry white that makes a 

delicious aperitif and is quite 

varietal and dominated by 

grassy citrus characters. 

BREMERTON 2020 

Racy Rosé ($18): 

This rosé is blend of shiraz and 

cabernet sauvignon. The wine 

is of a style that is well suited to 

the Australian lifestyle, and has 

a textural palate and dry finish. 

Drink on the veranda with many 

lighter foods, especially salads. It 

is a very moreish wine. 

WINE OF THE WEEK 

PIG IN THE HOUSE 2019 

Shiraz ($25): 

This dry red is excellent, 

starting with a colour 

dominated by purples and 

reds. Aromatically, the wine 

is filled with dark berry 

fruits of blackberry and ripe 

cherries, mixed with spices 

and vanilla. The palate is 

a well balanced and of 

medium body. Enjoy with 

good beef and mushrooms.

TRADE DIRECTORY 

HOLDING REDLICH 

Full range of commercial legal services to assist the liquor and 

gaming industry, including all Liquor/Gaming applications and 

advisory, WHS, employment and property services. 

Robert Lyons | P: 07 3135 0559 

E: robert.lyons@holdingredlich.com 

Darren Anderson | P: 07 3135 0542 

E: darren.anderson@holdingredlich.com 

www.holdingredlich.com 

INSURANCE | RISK MANAGEMENT | CONSULTING 

Your trusted advisor, helping you identify the risks your 

business faces and finding the right insurance solution to 

protect the future of your business. 

Call: 1800 240 432 

www.ajg.com.au 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape or demands placed on your 

business, we have the ability to deliver equipment that is 

functional, adaptable and reliable. Convotherm, Waldorf, 

Waldorf Bold, Turbofan, Washtech. 

P: 1300 268 798 E: info@moffat.com.au 

Service department: 1300 264 217

TRADE DIRECTORY 

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND 

Mullins’ hospitality team has unrivalled experience in the liquor 

and gaming sector, developed over 30 years. From greenfield 

applications and integrated developments to liquor and 

gaming compliance and employment advice - we are your 

one-stop-shop to ensure the best outcomes for your hotel. 

Curt Schatz, Managing Partner 

Direct: 07 3224 0230 

Email: cschatz@mullinslawyers.com.au 

mullinslawyers.com.au 

STODDART 

Stoddart are one of Australia’s leading manufacturers and 

importers of a large range of world leading equipment for 

food service and bar applications. 

Darrin Miller 

P: 0417 867 979 E: dmiller@stoddart.com.au 

stoddart.com.au 

E 

G 

m 

T 

T 

O 

E 

e 

e 

RAMSDEN LAWYERS 

The commercial team at Ramsden 

Lawyers has extensive expertise in 

hospitality, liquor and gaming law. 

Call us today for a free 30-minute 

consultation. 

P: 1300 749 709 

www.ramsdenlaw.com.au 

CASINO CONSOLES 

Footrest, slimline and cashless bases 

available. Casino Consoles, the only 

name you need when it comes to 

professional poker machine bases 

and screening. 

P: 07 3890 2969 

www.casinoconsoles.com.au 

SCIENTIFIC GAMES 

This new generation of exciting game 

content draws on the strength of 

Scientific Games to create one of 

the most dynamic game libraries 

in the market. 

P: 07 3458 9180 

www.sggaming.com/australia 

QHA 

MEMBER 

OFFER 

CITY PROPERTY SERVICES 

Over 25 years of commercial cleaning services | Triple certified 

Quality assured | EcoClean Certified using environmentally 

friendly products. Get 2 weeks free with any 12 month 

contract when mentioning this advert. 

Free Quotations P: 1300 630 636 or 07 3391 2005 

www.citypropertyservices.co 

ADVERTISING & 

PROMOTION 

For more information on 

advertising and promoting 

your business in the QHA 

REVIEW contact Simon Cross 

qhareview@qha.org.au or 

0413 698 630 


QHA PARTNERS & CORPORATE MEMBERS 

QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. 

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES 

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA 

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999. 


ACCOUNTING/ TAX 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

HLB Mann Judd - 

Chartered Accountants 

Ph: 07 3001 8800 

hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

prosperityadvisers. 

com.au 

SW Accountants & 

Advisors 

Ph: 07 3085 0888 

shingwing.com.au 

Hotel Accountants Pty Ltd 

Ph: 07 5560 8988 

hotelaccountants.com.au 

McGrathNicol 

Ph: 07 3333 9800 

mcgrathnicol.com 

Professional Client Services 

(QLD) P/L- Accountants & 

Business Advisors 

Ph: 07 3209 4452 

pcsqld.com.au 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

CONSTRUCTION 

Ashley Cooper 

Construction 

07 3142 5915 

ashleycooper.com 

BSPN Architecture 

Ph: 07 3851 9100 

bpsn.com.au 

Paynters - Design & 

Construction 

Ph: 07 3368 5500 

paynters.com.au 

Rohrig Constructions 

Ph: 07 3257 4411 

rohrlg.com.au 

Open Projects 

Ph: 1800 461 421 

openprojects.com.au 

BWC Constructions Pty Ltd 

Ph: 0403 579 997 

bwcgroup.com.au 

Hot Concepts Design and 

Construction 

Ph: 07 3277 7740 

hotconcepts.com.au 

ICM Construction 

Ph: 1300 798 107 

icmco.com.au 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

accolade-wines.com 

CUB Premium 

Beverages 

Ph: 07 3666 4104 

cub.com.au 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

brown-forman.com 

Campari Australia Pty Ltd 

Ph: 07 3253 1801 

camparigroup.com.au 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

cub.com.au 

Coca-Cola Amatil 

Ph: 13 26 53 

ccamatil.com 

Diageo 

Ph: 07 3257 0800 

diageo.com 

Ice & Beverage Solutions 

Ph: 0414 938 276 

iceandbeverage.com.au 

Lion 

Ph: 07 3361 7400 

lionco.com 

Liquid Specialty 

Beverages 

Ph: 07 5440 2006 

liquidsb.com.au 

Pernod-Ricard Australia 

Ph: 07 3340 5471 

pernod-ricard.com 

Red Bull Australia 

Ph: 02 9023 2892 

redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

samsmith.com 

Sirromet Wines 

Ph: 07 3206 2999 

sirromet.com 

Southtrade International 

Ph: 07 3085 7418 

southtradeint.com.au 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 


Company 

Ph: 07 5329 4733 


4 Hearts Brewing Co. 

Ph: 0428 236 436 


Heads of Noosa Brewing 

Co. 

Ph: 0401 399 625 

headsofnoosa.com.au 

Nextgen Liquor Marketing 

Pty Ltd 

Ph: 0414 654 778 

nextgenlm.com.au 


0408 920 759 


BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

bunnings.com.au 

Artistic Flooring 

Ph: 07 3890 7799 

artisticflooring.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - Security 

and Training 

Ph: 07 3212 8460 

bestsecurlty.net.au 

Frontier Leadership 

Ph: 0423 097 246 

frontierleadership.edu.au 

Federation Academy 

Ph: 0423 097 246 

federationacademy.edu.au 

MLKA Hospitality 

Recruitment 

Ph: 07 4128 8400 

mlkarecruitment.com.au 

TAFE Queensland 

Ph: 1300 308 233 

tafeqld.edu.au 

Tribe Workforce Solutions 

Ph: 07 3238 0808 

tribeworkforce.com.au 

Zenith Hospitality Staffing 

Solutions 

(07) 3002 4000 

zenithhospitality.com 

ENERGY GAS/POWER 

BOC Limited 


boc.com.au 

Xpress Industries 

Ph: 07 5495 6222 

solarxpress.com.au 

TransTasman 

Energy Group 

Ph: 1300 118 834 

tteg.com.au 

Building Tuner 

Ph: 0422 218 375 

buildingtuner.com.au 

ELGAS 

Ph: 02 9672 0777 

elgas.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

Beyond Payment 

Systems Pty Ltd 

Ph: 07 3505 2217 

beyondpaymentsystems. 

com.au 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

Commonwealth Bank of 

Australia 

Ph: 0476 824 307 

CommBank.com.au 

Gallagher Insurance 

Brokers 

Brisbane: 07 3367 5000 

Nth QLD: 07 4753 5311 

Toowoomba: 07 4639 7102 

ajg.com.au 

Get Capital 

Ph: 0498 137 007 

getcapital.com.au 

Green Finance Group 

Ph: 0457 883 700 

greenfinancegroup. 

com.au 

GSA Insurance Brokers 

Ph: 02 8274 8138 

gsaib.com.au 

Waratah Debt Capital 

Ph: 0448 681 783 

waratahmanagement. 

com.au 

Westpac Banking 

Corporation 

Ph: 0438 701 195 

westpac.com.au 

Austcover 

Ph: 0412 286 511 

austcover.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

BUPA - health insurance 

Ph: 134135 

(quote ID 2109197) 

bupa.com.au 

Trinitas Australia Pty Ltd 

Ph:1300 836 025 

trinitas3.com.au 

FURNITURE SUPPLY 

Table Top Innovations 

07 5532 7191 

tabletopinnovations.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

PFD Food Services 

Ph: 131 733 

pfdfoods.com.au 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Simon George and Sons 

Ph: 07 3717 1400 

simongeorge.com.au 

GAMING & RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

konamiaustralia.com.au 

MAX 

Ph: 0436 839 857 

max.com.au 

Scientific Gaming 

Ph: 02 9773 0299 

scientificgames.com 

Simtech 

Ph: 07 5596 6993 

simtechcreations.com 

Tabcorp Keno 

Ph: 07 3243 4113 

tabcorp.com.au 

TAB 

Ph: 1800 823 888 

tab.com.au 

UTOPIA Gaming Systems 

Ph: 1800 200 201 

utopiagaming.com.au 

Australian Pokie Consoles 

Ph: 0413 261 777 

clubsandpubs.com.au 

HOSPITALITY 

CONSULTANTS 

AHS Hospitality 

Ph: 07 5512 6143 

ahshospitality.com.au 

Clear to Work 

Ph: 07 3399 2894 

cleartowork.com.au


QHA PLATINUM PARTNERS 

Commercial Licensing 

Specialists 

Ph: 07 5526 0112 

clslicensing.com.au 

DNS Specialist Services 

Ph: 0433 906 809 

dnsspecialistservices.com.au 

DWS Hospitality Specialists 

Ph: 07 3878 9355 

dws.net 

Reward Hospitality 

Ph: 07 3341 5929 

rewardhospitality.com.au 

Stoddart 

Ph: 0437 576 447 

stoddart.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

QHA DIAMOND PARTNERS 

Frontline Hospitality 

Queensland 

Ph: 07 3319 1863 

frontlinerecruitmentgroup. 

com/hospitality 

Sculpture Hospitality 

Queensland 

Ph:0427 532 925 

sculpturehospitality.com 

Now Book It 

Ph: 1800 265 726 

nowbookit.com 

Nuvho 

Ph: 07 3357 9951 

nuvho.com 

Prostaff Events Pty Ltd 

Ph: 07 3061 8644 

facebook.com/Prostaff-Events 

HOTEL ENTERTAINMENT 

Fox Sports 

Ph: 0403 061 412 

foxsports.com.au 

Off Market Hotels 

Chris Cameron 

Ph: 0477 271 875 

offmarkethotels.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

powerjeffrey.com.au 

CRE Brokers 

Ph: 07 5371 0165 

crebrokers.com 

HTL Property 

Ph: 02 8016 3810 

htlproperty.com.au 

JLL 

Ph: 07 3231 1311 

jll.com.au 

LEGAL 

Mullins 

Ph: (07) 3224 0222 

mullinslawyers.com.au 

QHA GOLD PARTNERS 

Foxtel for Business 

Ph: 1300 720 630 

austar.com.au 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

skychannel.com.au 

The Card Network 

Ph: 1300 375 346 

thecardnetwork.com.au 

Grub Lab 

Ph: 0436 125 037 

grublab.io 

Nightlife - Music & Video 

Freecall: 1800 679 748 

nightlife.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

proscore.com.au 

Rooks Entertainment 

Ph: 07 4068 8633 

rooks-entertainment.com.au 

HOTEL & BAR SUPPLIES 

BOC Limited -Gas/ 

Reticulation Supply 


boc.com.au 

Corrs Chambers 

Westgarth – Lawyers 

Ph: 07 3228 9778 

corrs.com.au 

Commercial Licensing 

Specialists 

Ph: 07 5526 0112 

clslicensing.com.au 

Holding Redlich 

Ph: 07 3135 0500 

holdingredlich.com 

HopgoodGanim Lawyers 

Ph: 0419 762 469 

hopgoodganim.com.au 

Ramsden Lawyers 

Ph: 07 5554 1964 

ramsdenlaw.com.au 

LIQUOR 

BUYING GROUPS 

Bottlemart 

Ph: 1300 733 504 

bottlemart.com.au 

Independent Liquor 

Group 

Ph: 07 3713 2751 

ilg.com.au 

BDO Australia 

Ice & Beverage 

Solutions 

13cabs 

Best Security 

Beyond Payment 

Systems 

BOC Limited 

BSPN Architecture 

Cashzone 

Complete Property 

Service Australia 

Get Capital 

Green Finance Group 

GSA Insurance 

Brokers 

H&L 

QHA SILVER PARTNERS 

Off Market Hotels 

Trans Tasman Energy 

Group 

QHA BRONZE PARTNERS 

HLB Mann Judd 

Liquid Specialty 

Beverages 

me&U 

MSL Solutions 

Open Projects Group 

Paynters 

Payo 

Pillow Talk 

Platypus Print 

Packaging 

Power Jeffrey and 

Company 

UTOPIA Gaming 

Systems 


Company 

Prosperity 

Advisers QLD 

Rohrig Constructions 

Red Bull Australia 

Simtech 

Southtrade 

International 

SW Accountants & 

Advisors 

The Card Network 

Waratah Debt Capital 

Xpress Industries 



APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT 

OF LICENSED VENUES 

TRAINING 

“HONESTLY THE BEST TRAINING 

SESSION! FUN AND LIGHT-HEARTED 

WHILE BEING VERY INFORMATIVE AND 

KNOWLEDGEABLE. THANKS, QHA.” 

OTHER COURSES OFFERED: 

Online RSA/RSG Training 

Gaming Nominee Training 

Employment Relations Training 

Employment Relations Webinar 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 

For more information please contact the 

QHA Training Centre 

Ph: 07 3221 6999 Fax: 07 3221 6649 

Email: training@qha.org.au 

Web: www.qha.org.au 

LIQUOR 

WHOLESALE GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: 07 3489 3600 

Townsville: 07 4799 4022 

Cairns: 07 4041 6070 

almliquor.com.au 


Company 

Ph: 07 5329 4733 


4 Hearts Brewing Co. 

Ph: 0428 236 436 



0408 920 759 


OTHER / 

UNIFORMS / 

PROMOTIONAL 

Pillow Talk 

Ph: 07 3248 4900 

pillowtalk.com.au/ 

commercial 

POINT OF SALE / 

PAYMENTS 

Cashzone 

Ph: 0466 148 752 

cardtronics.com.au 

H & L Australia Pty Ltd 

Ph: 1800 778 340 

hlaustralia.com.au 

MSL Solutions 

Ph: 0448 134 625 

mslsolutions.com 

Bepoz Retail Solutions 

Ph: 1300 023 769 

bepoz.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

PRINTING / PACKAGING 

Platypus Print Packaging 

Ph 07 3352 0300 

www.platys.com.au 

SECURITY / CLEANING 

Best Security 


bestsecurity.net.au 

Complete Property 

Service Australia 

Ph: 07 3180 3800 

cpsa.online 

CMBM Facility Services 

Ph: 07 3391 1040 / 

0419 708 715 

cmbm.com.au 

JC Eco Blasting 

Ph: 0417 702 227 

jcecoblasting.com 

Lotus Commercial Pty Ltd 

Ph: 1300 653 536 

lotusfilters.com.au 

Luxxe Outsourced Hotel 

Services 

Ph: 0426 263 636 

luxxe.com.au 

Tru Security Services 

Phone: 0452 377 662 

trusecurity.com.au 

SUPERANNUATION 

lntrust Super Fund 

Ph: 07 3013 8700 

intrust.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

me&U 

Ph: 02 9057 8500 

meandu.com.au 

Payo 

Ph: 0450 240 622 

payo.com.au 

BSV 

Ph: 1300 244 727 

bigscreenvideo.com.au 

DQ VIP Systems 

Ph: 0448 749 008 

getdqd.com 

Our Kloud 

Ph: 1300 700 929 

ok.com.au 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

IDU Technologies Pty Ltd 

mitch@idu-identification.com 

idu-identification.com 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

jbhifi.com.au 

onPlatinum ICT 

Ph: 0402 281 561 

onplatinum.com.au 

Scantek Solutions 

Ph: 1300 552 106 

scantek.com.au 

Schmick Cards 

Ph: 07 5514 6616 

schmick.com.au 

Tanda 

Ph: 1300 859 117 

tanda.co 

TableTime Pty Ltd 

Ph: 0405 052 682 

tabletime.com.au 

Vix Vizion Pty Ltd 

0413 026 918 

www.vixvizion.com 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

apeagers.com.au 

13cabs 

Ph: 132 227 

13cabs.com.au 

WASTE MANAGEMENT 

Bottlecycler (QLD) Pty Ltd 

Ph: 1300 306 039 

bottlecycler.com 

Envirobank Recycling 

Ph: 07 3063 7677 

envirobank.com.au 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

13001 COMMS Pty Ltd 

Ph: 1300 126 667 

13001comms.com.au

How about 

a round of shots? 

Here at the QHA, we’re calling 

on hoteliers and publicans 

to encourage their staff and 

patrons to get vaccinated so 

we can get life back to normal.

where 

innovation 

meets 

collaboration 

ashleycooper.com 

Luke Ashley-Cooper 0431 513 889 | enquiries@ashleycooper.com | Unit 2/3-5 Deakin St Brendale QLD 4500 

WINNINGS VENUES: 

Ashmore Tavern 

Carina Leagues 

2 x Maroochydore RSL 

ÎÚÌ

QHA_October-21_Digital

Transform your PDFs into Flipbooks and boost your revenue!

Delete template?

Save as template ?