01_QHA_November_Cover-digital

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

N o v e m b e r 2 0 2 1 e d i t i o n 

memory lane 

BREWING UP FUN TIMES IN ROCKY 

INSIGHT: 

CHEF OF THE YEAR 

ROYAL FAMILY: 

MEANDARRA ROYAL HOTEL 

CRAFTY BUNCH: 

STALWART ALEHOUSE AND BREWERY

Australian Summer of Cricket 

WOMEN’s 

international 

SERIES 

For the love of cricket, live and 

ad-break free during play. 

Call 1300 765 866 

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Bernie and Michael Healy MP - The Jack 

POST-COVID WORLD – ARE YOU READY? 

AS YOU CAN SEE, 

WE ARE FIRMLY 

FOCUSSED ON 

THE FUTURE AND 

NOT BEING HELD 

BACK BY FIGHTING 

“LAST-YEAR’S- 

PROBLEMS”. 

I am writing this editorial on the day that our friends in NSW are experiencing “Freedom 

Day” – the day that Australia’s largest population has started to enjoy getting back to 

venues across the state after many weeks of being closed. Victoria also is making plans 

to re-launch their hospitality industry, after gaining the infamous title as the “World’s 

Most-Lockdowned” location! 

What has this got to do with QHA? It reminds us that restrictions won’t last forever. 

Borders will open. Tourists and corporate travellers will arrive. Plenty of Queenslanders 

will also head for the exits to travel across Australia and to their long-awaited overseas 

holidays. 

This leads me to think about the readiness of our industry across the state. Whether it 

is at the beginning of December, or into the new year, it is an inconvenient truth that we 

must adapt to operate in a post-COVID world. My team and I at the QHA will continue 

to advocate to welcome international and interstate travel but this means our industry 

must also prepare itself. 

Ask yourself, are you doing enough to get your team and patrons vaccinated? What 

happens if Queensland implements a rule like NSW where only vaccinated persons can 

enter the venue or work in a venue. I implore members to get prepared now. 

Look critically at your business. Do you need to cross-train the staff you have to be able 

cover shifts if your staff become ill? Are you ready for increased levels of trade that we 

haven’t seen for the past 2 years? What happens if the approved manager is also out 

of action? 

The QHA, of course, will be here to assist and to help guide our members through 

restrictions, training options, dealing with employment relations and licensing concerns. 

As you can see, we are firmly focussed on the future and not being held back by 

fighting “last-year’s-problems”. It is time to act as when the announcements are actually 

made – time will be short. 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

QHA REVIEW | 3

INSIGHT: 


q u e e n s l a n d h o T E L S a s s o c i a t i o n 


ROYAL FAMILY: 


CRAFTY BUNCH: 

STALWART ALEHOUSE AND BREWERY 

memory lane 

BREWING UP FUN TIMES IN ROCKY 

o u r c o v e r : 

Headricks Lane, 

Rockhampton 

3 EDITOR’S LETTER 

5 CONTRIBUTORS 


QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Tom McGuire AM 

Senior Vice President 

Mr Richard Deery 

Vice Presidents 

Mr Scott Armstrong 

Mr Brad Fitzgibbons 

Mr Matthew Coorey 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

6 NEWS 

18 SHOWCASE 

BREW PUBS 

30 INSIGHTS 


34 FEATURE 

GO WALTZING - PART 2 

40 ACCOMMODATION UPDATE 

46 ROYALS 


50 TOP DROP 

52 A CRAFTY BUNCH 

59 WINE & PUB TALK 

62 TRADE DIRECTORY 

64 PARTNERS & CORPORATE MEMBERS 

QHA REVIEW | 4 

QHA REVIEW is published by the Queensland 

Hotels Association ABN 54 878 166 941. 

All information is correct at time of going to press. 

The publishers cannot accept responsibility for 

errors in articles or advertisements, or unsolicited 

manuscripts, photographs or illustrations. 

The opinions and words of the authors do not 

necessarily represent those of the publisher. All 

rights reserved. Reproduction in part or whole is 

strictly prohibited without prior permission. 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Simon Cross 0413 698 630 

qhareview@qha.org.au

DAMIAN STEELE 

QHA Industry 

Engagement 

Manager 

A hospitality industry 

professional with over 

30 years’ experience 

in liquor, gaming and 

operations. Damian 

has a strong focus 

on compliance and 

legislation. 

ROSS TIMS 

QHA Training and 

Safety Manager 

Ross manages the 

development and 

delivery of industry 

related training courses 

and the provision of 

workplace health and 

safety services to 

QHA member hotels 

and other hospitality 

venues. 

PAUL ST JOHN-WOOD 

QHA Membership Officer 

Paul is the face of the 

Association to many QHA 

members as he travels the 

length and breadth of the 

state visiting, advising and 

assisting publicans. 

JUDY HILL 

QHA Accommodation 

Division Manager 

As a professional 

advocate for the 

accommodation sector 

of the hotel industry, 

Judy advises and 

represents members 

on matters including 

tourism legislation, 

marketing strategy, 

risk management and 

airline regulation. 

JOANNA MINCHINTON 

QHA Employment 

Relations Manager 

Joanna has spent her 

career developing a 

broad knowledge and 

skill base, providing 

formal representation 

in jurisdictions such as 

Fair Work Commission, 

the QIRC, and the 

ADCQ. 

THE HON SHANNON 

FENTIMAN MP 

Attorney-General and 

Minister for Justice 

Shannon Fentiman 

is the Labor member 

for Waterford in the 

Queensland Legislative 

Assembly. She is also 

the Minister for Women 

and the Minister for the 

Prevention of Domestic 

and Family Violence. 

VICTORIA THOMSON 

Commissioner for 

Office of Liquor and 

Gaming Regulation 

Queensland 

Victoria is responsible 

for the regulatory policy 

and strategic direction 

of product safety, 

licensing, compliance 

and enforcement 

activitiestoprotect market 

integrity and keep 

Queenslanders safe. 

CURT SCHATZ 

Managing Partner, 

Mullins 

With over 30 years’ 

experience in property, 

liquor and gaming law, 

Curt is recognised 

as a leader in this 

field. He advises 

pub, club, nightclub, 

restaurant, resort and 

accommodation venue 

owners and operators. 

BRENDAN O’FARRELL 

Chief Executive 

Officer, Intrust Super 

Brendan is responsible 

for overall management 

of the fund and 

providing advice to the 

board of directors. He 

passionately believes 

education is critical in 

super due to the everchanging 

nature of the 

industry. 

JOHN ROZENTALS 

Wine Writer 

John Rozentals is a 

freelance writer who 

has penned travel, food 

and wine articles for 

a range of Australian 

newspapers and 

websites including our 

very own QHA Review. 

NICK BAINBRIGGE 

State Manager (Qld) 

Aristocrat 

Nick has a proven 

history in wholesale 

liquor, electronic 

gaming, and hotel and 

restaurant operation. 

He now heads up the 

state team for one 

of Australia’s leading 

manufacturers of 

gaming machines. 


NEWS 

BUBBLES OF 

SUNSHINE 


The bright sunshine of Queensland has been 

harnessed by Australia’s biggest brewery to help 

power the production of some of the country’s biggest 

brands. 

Asahi Beverages, based at Yatala on the Gold Coast, 

has just completed a major project to install more than 

7,000 solar panels onto the roof of it's brewery where 

beers such as Great Northern, Victoria Bitter and 

Carlton Draught are brewed every day. 

The new 3.01 MWp system on the brewery’s rooftops 

is one of the biggest installations of its kind in Australia. 

Yatala Brewery Plant Manager Tom Robinson said the 

panels were spread across 15,000sqm, an area larger 

than Suncorp Stadium’s playing surface. 

“The solar power we now generate is enough energy 

to power more than 800 homes and nearly 9,000 beer 

fridges annually,” Tom said. 

“Queensland is beautiful one day and perfect the next, 

so it makes sense to harness that perfect weather to 

make perfect beer. 

“We’re committed to making the Yatala Brewery more 

sustainable and estimate the solar we generate will be 

enough to brew around 150 million stubbies or cans 

each year. 

“The beer itself won’t change, with the same 

ingredients and brewing methods used. Only now 

when the sun’s making you hot, it’ll also be making 

you a cold one.” 

The installation took 18 months and was completed 

without interrupting brewing operations. More than 

150 kilometres of cable was laid – enough to run from 

Yatala to Brisbane at least three times over – and more 

than 20 people were employed on the project. 

Yatala is owned and operated by Carlton & United 

Breweries, which was acquired last year by Asahi 

Beverages. 

“We’ve covered virtually every bit of available space at 

the Yatala brewery with panels,” Tom said. 

“While it’s not enough to power the entire brewery, our 

goal is to ensure Yatala is powered entirely by a mix of 

directly-sourced and offset solar electricity within four 

years, in line with Asahi Beverages’ targets. 

“This project will reduce Queensland’s carbon 

emissions by around 100,000 tonnes over the next 

25 years as Asahi Beverages seeks to reduce its 

emissions by 50% by 2025. It’s quite ironic that the 

largest brewer of solar-powered beer sits on the former 

Power’s Brewery site.” 

THE NEW 3.01 MWP SYSTEM ON THE BREWERY’S 

ROOFTOPS IS ONE OF THE BIGGEST INSTALLATIONS 

OF ITS KIND IN AUSTRALIA. 

The project was led by Smart Commercial Solar in 

partnership with AMPYR Energy. 

Smart Commercial Solar General Manager Maximilian 

Stenning said it is one of the most complex projects 

the company has undertaken in Australia due to its 

size. 

“We’re very proud of what we’ve achieved with Asahi 

Beverages. Working in amongst an operating brewery 

of this size had its challenges, we delivered the system 

with no interruption to the facility,” Mr Stenning said. 

“The scope of it is amazing and sets the standard 

for breweries globally. We believe it’s Australia’s fifth 

largest onsite solar project and we are extremely 

impressed by Asahi Beverages’ commitment to take 

on a solar project of this magnitude. 

“To give some scope to its size and scale, the central 

solar control room is so large it was escorted by police 

to site.”

NEWS 

DORSETT GOLD COAST'S NEW GM 

While the builders are currently the only guests at the Dorsett Gold 

Coast as it heads towards a targeted opening of Q1 2022, the 

hotel group is already busy building its staff list. 

Accomplished hotelier, Michael Foster, has been named as 

General Manager of Dorsett Gold Coast – bringing more than 15 

years of premium hotel management and business development 

experience to the table. 

He also brings recent experience introducing a global brand to 

Australia, having just completed the successful opening of Holiday 

Inn Express Brisbane as General Manager. 

Mr Foster said he is looking forward to the challenges of opening 

Dorsett Gold Coast which sits within a $400 million, 53-storey 

apartment tower in the Star Gold Coast entertainment precinct. 

“I am excited to be bringing a great global brand to Australia! 

“The Gold Coast has been without much new stock in recent 

years and Dorsett Gold Coast will certainly make an excellent 

addition to the city’s skyline. 

“The Dorsett brand centres around a sense of community and 

vibrancy, and we aim to deliver a memorable, local experience to 

all of our guests,” he said. 

Mr Foster will be responsible for overseeing all aspects of preopening 

to ensure a successful launch of the very first Dorsett 

branded hotel in Australia, directly reporting to Dorsett Hospitality 

International’s Chief Operating Officer – Australia, Andrew Jessop. 

The Dorsett Gold Coast is expected to offer 316 guest rooms and 

423 apartment-style one and two-bedroom residences. 

It will be the first venture into Australia for the Hong Kong based 

Dorsett International group which manages 58 properties across 

27 cities worldwide.

NEWS 

GOLD COAST'S 

SHINING STAR 


The tourism offering at Broadbeach, on Queensland’s 

Gold Coast, is set to be markedly different at this time 

next year as completion of the next stages of The Star 

Entertainment Group’s $2 billion master-planned resort 

open. 

The full plan, approved in November 2018, is 

for around 3000 hotel rooms and apartments 

across four towers, along with extensive resort 

facilities, restaurants, bars, entertainment and retail 

opportunities. If the whole plan is delivered, the resort 

will rival the biggest resorts in Las Vegas. 

The Star Entertainment Group’s General Manager of 

Hotels and Residences Mark Hodge said there was 

plenty of excitement within the business as major 

milestones were reached, including the topping off on 

the 178m peak of the $400 million apartment tower. 

“It’s been an exciting few weeks’ of firsts for The Star 

Gold Coast,” Mr Hodge said. 

“We celebrated the top-out of construction in our latest 

hotel and apartments tower, now we have launched a 

new tourism accommodation operation,” he said. 

The launch of the new accommodation operation has 

created a host of jobs and new appointments including 

former Tourism Noosa CEO Stephen McPharlin as 

Director of Hotel and Residences and Jessica Wilkie as 

Senior Strata and Asset Manager. 

Mr Hodge said The Star Apartments was on target 

for an early 2022 opening with 90 percent of the 422 

residences sold. A further 370 apartments have already 

been purchased in the second mixed-use tower on the 

masterplan which is due for completion in 2024. 

“We are now actively recruiting for numerous other 

specialised positions and will have over 60 front line 

hospitality roles to be filled when operational,” he said. 

“In such challenging times for the Gold Coast and 

Queensland tourism sectors, we are proud to be 

creating jobs now and confidence into the future.” 

In terms of how the process will work for those 

who have bought into the apartments with a view 

to investment, Mr Hodge said those investors who 

returned their apartments to the rental pool will 

be included in The Star’s dedicated and strategic 

marketing programs, including the website and the one 

million plus loyalty members. 

“We expect enough apartment inventory to be 

placed with our letting program and available for 

short or long stays to complement the wide-ranging 

accommodation choices alongside The Star Grand 

and luxury all-suite hotel, The Darling,” Mr Hodge said. 

Apartments in The Star Residences will be available 

for bookings by the end of the year ahead of a 2022 

opening to the first guests. 

Both hotel and accommodation towers are being 

developed with consortium partners, Chow Tai Fook 

Enterprises and Far East Consortium. The consortium 

is also developing the transformational $3.6 billion 

Queen’s Wharf Brisbane precinct.

NEWS 

NEW CFO ON BOARD AT 

LIQUOR MARKETING GROUP 

There’s a new face at the top table at Liquor 

Marketing Group with the arrival of finance leader 

Jonathan Harrison as Chief Financial Officer at the 

group. 

Mr Harrison comes to LMG after nine years at Lion 

across a range of roles, most recently Commercial 

Director for Business Development. 

LMG CEO Gavin Saunders said the appointment was 

good news for the group. 

“Jonny Harrison joins our team with more than 19 

years’ experience helping businesses tackle complex 

problems and designing strategies and solutions to 

drive sustainable growth,” Mr Saunders said. 

“Jonny’s experience as a finance leader with strong 

commercial focus will be tremendously advantageous 

for LMG and I look forward to Jonny working with 

our Board and Executive team in accelerating growth 

in our business and delivering maximum value for our 

members.” 

LMG now has more than 1400 stores under its retail 

brands – Bottlemart, SipnSave, Harry Brown and 

Thirsty Camel in Western Australia. 

Mr Saunders said over the past four years LMG’s 

membership volumes had grown more than 50%. 

LMG is a membership-owned and operated group. 

CLARIFICATION 

In last month’s edition of QHA Review an 

image of the alfresco area of The Glen 

Hotel was inadvertently selected for use in 

conjunction with a story on Ashley Cooper 

Construction. 

This area of the hotel was not part of 

the works Ashley Cooper Construction 

undertook. 

Ashley Cooper Construction’s MD Luke 

Ashley-Cooper let us know his firm worked 

on the entry, cafe and gaming areas of the 

hotel and credit for the alfresco area lay 

elsewhere. 

QHA Review apologises for any confusion or 

concern. 


NEWS 

END OF AN ERA 

AT INGHAM 


When Ingham’s Keith Hogg boards a plane to Perth 

later this month it will be the first time in 55 years that 

he’ll be having Christmas with his family in the state 

where he was born. 

For Keith, 78, it comes at the end of a 55-year career 

spent running the Station Hotel in Ingham, 50 of those 

alongside his life partner Dulcie Harvey, a QHA Hall of 

Fame member who sadly passed away in June 2018, 

aged 84. 

Keith arrived in Ingham with his brother John as a 

21-year-old looking for work in the sugar industry. They 

ended up working for a couple of years in a quarry 

instead. He spent his days labouring, followed by a 

beer at the local, where he met the publican’s daughter 

Dulcie Harvey. The rest, as they say, is history. 

Dulcie’s parents, Eric and Gladys Harvey, were oldstyle 

publicans. They lived and worked in their pubs, 

preferring to be hands on. 

“I think Gladys had one holiday in her whole life,” Keith 

said. “That was how Dulcie was brought up and we 

worked 20 years, straight, without a break, once.” 

Eric and Gladys’ last venture was the Station Hotel 

which they bought in 1952 and operated until they 

retired and passed the mantle to Dulcie and Keith. 

It had stayed in family hands for 69 years until October 

this year when Keith finally retired and sold the freehold 

to the pub and its one-acre lot, to local hotelier Gavin 

Bacchiella (who also owns the Trebonne Hotel and two 

bottleshops in Ingham). 

For Keith, who had continued to run the pub for the 

past three years since losing Dulcie, it was simply 

“time” to step away.

NEWS 

He said he had a stroke in 2015 which had affected 

his left side – and while he’d recovered for the most 

part with a little less strength on the left side – the 

combination of the stroke, losing Dulcie, and heading 

towards 80 had contributed to his decision. 

Speaking to Keith at The Station Hotel, just days after 

his official retirement, he said it was still a little strange 

to be there without having to worry about the wages, 

the banking, or serving a beer. 

When he first arrived in town the cane was still cut by 

hand, steam trains were used to transport the crop 

and most Friday nights there’d be a fight at the pub as 

the labourers settle their scores. 

On that front, Keith said some of the best advice he’d 

ever had from his father-in-law Eric was: “if ever you 

see a fight break outside the bar, never go outside to 

break up the fight. You’ll end up hurt and they’ll end up 

hugging each other”. 

Asked about his longevity in the business Keith said 

giving up drinking nearly 30 years ago had probably 

helped. He said his parents-in-law had not been 

drinkers. He had decided to stop for a day, which 

turned into two days, a week and then a month – and 

he had never gone back. 

The Station Hotel has never had poker machines, with 

Keith saying Dulcie was not keen on them, and since 

Keith’s stroke it had also stopped selling the famous 

homemade Hogg’s pies that Keith used to make 30 

dozen of each week and sell over the bar. 

“I’ve seen every pub in Ingham change hands four 

times since I’ve been here,” Keith said. 

“I never, ever, got bored of the job. Every day was 

different.” 

For Keith, the trip back to Perth offers the chance to 

reunite with his younger brother John, to attend the 

wedding of one of his nieces and to head north, up 

the Coast, with family to fulfill the final wishes of his 

eldest brother Bruce who recently passed away and 

requested his ashes be spread near his beach house. 

He said his intention was to return to Ingham, and to 

continue living in the care-takers cottage at the hotel 

and being part of the community where his friends and 

staff had become like family. There might also be a bit 

of travel. 

I'D SAY THEY HAVE TO REALLY DEDICATE 

THEMSELVES TO THE PUB. BE PREPARED TO GET IN 

AND DO A LOT THEMSELVES. 

“There are three girls here, that have been here for just 

on 10 years (Terry, Brandi and Alisha). They can handle 

any situation. They’re like family,” Keith said. 

“I sort of visualise somewhere down the track I might 

do a trip around the Kimberley and those sorts of 

places.” 

Asked for his advice to anyone thinking about owning 

and operating a hotel Keith said it came down to 

commitment. 

“I’d say they have to really dedicate themselves to the 

pub. Be prepared to get in and do a lot themselves. I 

used to do all the cold room work in the morning, stop 

around 10am and swap with Dulcie, then come back 

around 4pm and work until close,” Keith said. 

He said he had enjoyed the camaraderie of the hotel 

industry, the support the QHA had offered him over the 

years and the regular interaction with his regulars and 

other customers from all around the world. 


WE ACCOMMODATE GUESTS. 

NOT BAD BEHAVIOUR. 

NEWS 

WE’RE A 

V E N U E 

WARM 

Welcoming. 

Attentive & here to assist. 

Respectful & responsible. 

Manners matter. 

visit our website for 

more info qha.com.au 

BEACHSIDE HOTEL 

HITS THE MARKET 

IN CARDWELL 

A sea change opportunity is on offer at Marine Hotel 

Cardwell which has come on the market through the 

team at Off Market Hotels this month. 

The large format hotel has a commercial liquor license, 

15 coastal gaming authorities, a bottleshop and 

drive-through retail and looks out across the water to 

Hinchinbrook Island. 

It also offers food and beverage, TAB, Keno and 

accommodation in the form of eight motel rooms. 

There’s a two-bedroom manager’s apartment too. 

The hotel is located on the Bruce Highway half-way 

between Cairns and Townsville where about 100,000 

cars pass through every week. It’s official address is 

59-61 Victoria St, Cardwell. 

Off Market Property’s Chris Cameron is taking 

expressions of interest on the property. To reach Chris 

phone 0477 271 875 

or email chris@offmarkethotels.com.au

NEWS 

CRUISING INTO A 

TEACHING ROLE IN 

THE KITCHEN 

There’s a new kid in the kitchen at the Spicers 

Tamarind Retreat near Maleny on the Sunshine Coast. 

Head Chef Terrence Alexander has taken over cooking 

school duties at the popular venue from Dan Jarrett, 

Head Chef of venue’s awarding winning dining 

experience - The Tamarind Restaurant. 

“I have always been into food,” Terrence said. 

“I started cooking family meals when I was very young, 

even if it was just putting a chicken in the oven. 

“My motivation is still my family. Like every father, I 

want the very best for my family, so the harder I work, 

the more I can benefit them, which is very rewarding. 

“After high school I bounced around from place to 

place and job to job until I found my home in kitchens. 

From a career perspective, it was the only place I have 

ever felt I belonged.” 

From his home in South Africa, Terrence travelled to 

the UK to gain experience in London before returning 

as an executive chef in major hotels and resorts. 

But it was his decision to join the cruise industry in 

2013 that saw his career really take off. 

On the P&O Britannia, Terrence managed more than 

120 cooks and chefs, four specialty restaurants and 

was the Culinary Lecturer for the Cookery Club - 

Marco Pierre White’s single culinary school at sea. 

AT TAMARIND COOKING SCHOOL TERRENCE WILL 

RUN FOUR-HOUR CLASSES ON SATURDAYS OR 

SUNDAYS COVERING A RANGE OF CUISINE STYLES. 

“Marco Pierre White’s ‘White Heat’ is one of my 

favourite cookbooks, ‘Classic’ by Pierre Koffmann is 

another. Both have been around for years, but I still 

find them inspiring,” Terrence said. 

Working at sea, Terrence immersed himself in cuisines 

and cultures from around the world. 

“My favourite destinations for inspiration are Spain, 

Portugal and the south of France. 

“The simplicity of those cuisines, using the best 

ingredients, really blows my mind, and makes me so 

motivated to share this incredible food.” 

For the food lovers out there, this translates into great 

news, especially for people looking to get hands 

on and learn a bit about cooking these cuisines 

themselves. 

At Tamarind Cooking School Terrence will run fourhour 

classes on Saturdays or Sundays covering a 

range of cuisine styles. 

“Our guests will find that I’m very hands on at every 

station, giving tips and help where needed,” Terrence 

said. 

“Although I share a lot of information, the recipes are 

easy to follow and have been tested to perfection.” 

Tamarind Cooking School changes menus with each 

of the four seasons. 


NEWS 

Q u e e n s l a n d h o t e l s a s s o c i a t i o n 

T A B L E 

B O O K I N G S 

DIARY 2022 

ORDER 

NOW 

FEATURES: Two pages to a day | Forward & 

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for error free bookings | Sturdy, long wearing 

materials and binding Designed to improve 

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top of each page | Public & School Holiday 

dates for Australia and New Zealand | Client 

and staff information sections | Clean and 

uncluttered layout | Made in Australia | A4 size. 

2022 TABLE DIARIES 

ORDER YOURS AT QHA.ORG.AU 

Click the Hotel Stationery tab to place your order. 

The diaries are only $80 (including gst) plus $10 

postage & handling for QHA Members 

Tony Shaw from Gallagher Insurance 

with Bernie Hogan at Yungaburra Hotel 

REGIONAL BOARD MEETING 

Cairns, Palm Cove and the Atherton Tablelands were all on the visitors map 

for the annual Regional Board Meeting which was held from October 5-7. 

More than 50 partners, board members and observers made the trek north, 

to visit regions that have been adversely affected by a severe lack of tourists 

thanks to the ongoing pandemic. 

A total of 15 venues were in the official itinerary, with many more venues 

added in after dark, with the Board meeting itself held at The Bluewater, 

Trinity Park. The Bluewater won the Best Bistro – Regional award at this 

years Awards for Excellence. The meeting was also attended by more than 

30 local hoteliers as well as many federal, state and local politicians, including 

Deputy Premier, The Hon Steven Miles MP. 

Thank-you to Coca-Cola Amatil for sponsoring the Coors Coach of Courage 

and to our beverage partners for supporting the event – Lion, Carlton & 

United Breweries, Treasury Wine Estates, Diageo and Pernod-Ricard.

NEWS 

Mel Tait, Mel Porter and Brad Fitz on 

the Coors Coach of Courage 

Sunrise in Pam Cove 

CAIRNS, PALM COVE AND 

THE ATHERTON TABLELANDS 

WERE ALL ON THE VISITORS 

MAP FOR THE ANNUAL 

REGIONAL BOARD MEETING 

WHICH WAS HELD FROM 

OCTOBER 5-7. 

Peter Davis from Coca-Cola Amatil with 

Daryn Gilder from Treasury Wine Estates and 

Ross Farquhar from the Caxton Hotel 

Dinner at Palm Cove Tavern 

Board meeting at Trintiy Park

LATEST & GREATEST 

PUT BEST FOOT FORWARD 


In life, you know you’ve found something useful when 

it’s hard to imagine life without it once you start using 

it – and you wonder why it was not thought of earlier. 

For the hospitality industry one such innovation that 

has caught the attention of the team at the Signature 

Hospitality Group is the Fandle (the foot handle) – a 

piece of simple tech that enables people to open 

doors with their feet rather than their hands. 

Signature Hospitality Group, which operates The 

Sport Globe and TGI Fridays at Robina on the Gold 

Coast, has installed Fandles on all of its non-latched 

bathroom doors offering patrons and staff the option to 

open the doors with their feet instead of their hands. 

SHG Group CEO and Managing Director James 

Sinclair said the products were a one-off purchase the 

would help customers feel comfortably in these COVID 

times. 

“At SHG, we have embraced our responsibility to keep 

our employees, partners, and our patrons as safe as 

possible from COVID-19 and as part of this hygiene is 

paramount for us. 

“We introduced strong COVID practices from the 

onset of the pandemic and were pleased to be able 

to implement Fandle seamlessly across our Sporting 

Globe and TGI Friday venues over the last six months.” 

“The Fandle is a one-off purchase to help us evolve 

even further in our health and safety practices and 

provide a better hygienic experience at our venues. 

“It’s one we think will be welcomed regardless of the 

presence of a pandemic.” 

Fandle co-founder Iva Madderom said the idea came 

from observing people using paper towel or elbows 

top open bathroom doors after having just washed 

their hands. 

“We kicked around the idea for a while; I mean who 

actually feels completely comfortable opening a public 

bathroom door with their bare hands, directly after 

they’ve just washed them?” Iva said. 

“We’ve all seen that person who bypasses the tap 

directly after doing their ‘business’.” 

“A bit of downtime in 2020 and a stronger-than-ever 

focus on personal hygiene during COVID gave us the 

impetus to launch a product we knew would have 

enduring appeal.” 

Fandle was founded in mid-2020 by a group of four 

Australians looking for ways to help companies survive 

the pandemic. 

“We came up with the rough concept in about the 

time it took to drink a beer, over a conversation around 

simple and effective ways to help businesses get back 

on track during the throws of COVID-19,” Iva said. 

“Then we all realised that it took a global pandemic to 

ask the question – ‘Why on earth, in this day and age, 

do we still need to wash our hands after using a public 

bathroom and then have to immediately grab a door 

handle to leave?’,” he said. 

“We worked with designers, engineers and safety 

experts to come up with an end product that works 

well, is quick and easy to install and looks attractive in 

any location, be it a fine dining restaurant, pub, or local 

business.” 

Co-founder James Burne says that a vast majority 

of the business so far has been from the hospitality 

industry, looking for ways to show their customers 

that they’re taking hygiene seriously while reducing the 

over-use of paper towels in bathrooms. 

“Bathroom doors in restaurants, gyms, pubs and 

workplaces are a big one. After washing your hands, 

one of the first things you do is touch a door handle 

that every single person who uses that facility has to 

go through. The Fandle is such an easy way to remain 

hygienic and as it’s an alternative to using the handle 

and not a substitute, it’s totally optional for those who 

choose to use it”. 

Fandle models include the Fandle Lite (RRP $39.95) a 

simple curved hard-wearing plastic-moulded shaped 

model and the Fandle Pyramid (RRP $49.95), a 

pyramid with a shape suggested by its name in a gunmetal 

grey, which may be suitable for bigger doors or a 

specific industrial aesthetic. See fandle.com.au

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2108301PA


SHOWCASE 

BREWING UP 

A PUB TREND 

Headricks Lane Rockhampton 

When it comes to popular trends in the pub industry 

a term that will often find it’s way into conversation is 

Brewpub. 

Type the word into a search engine and the first hit is 

the Oxford Learners Dictionary which tells us Brewpub 

is considered a noun and described as “a bar that 

sells beer made in its own small brewery called a 

microbrewery that first became popular in the US in 

the 1980s as a reaction to the fact that most beer was 

made by very large companies and there was little 

variety”. 

In Queensland, just like the rest of Australia, craft beer, 

craft breweries and traditional bars now brewing a little 

of their own beer is increasingly popular. 

In July this year the ABC* reported that there are now 

at least 600 registered breweries in Australia, up from 

just 19 in the 1980s. 

In a way, it harks back to the early days of settlement 

when, out of necessity, the very first publicans crafted 

their own beers on site to sell to their local customers. 

And it’s not just a big city thing. 

In Gladstone and Rockhampton the Light Group have 

taken to the Brewpub concept with gusto. 

Two of their business offerings, Auckland House in 

Gladstone and Headricks Lane at Rockhampton, 

incorporate microbreweries that add to the drama and 

theatre of those particular hospitality venues. 

Light Group’s Peter Hawkins said their brewing 

business was founded on a love of beer among its 

founding members. 


SHOWCASE 

PEOPLE WANT UNIQUE. THEY WANT TO KNOW MORE AND MORE ABOUT WHAT THEY’RE 

CONSUMING... BUT AT THE END OF THE DAY... HOW GOOD IS BEER! 

“We’re all mates. Cam McMillian (Electrical Engineer 

by trade) joined the team to help open Light Group’s 

second brewery, Auckland House. 

“The four of us (myself, Benito (Zussino), Alex 

(Taubert) and Cam) share a beer regularly... for quality 

assurance,” Peter said. 

On the brewing side, Alex is the master having 

completed his study to become a Certified Cicerone. 

Light Group opened Headricks Lane in 2016 in a 

building that was originally the home of a local liquor 

merchant, John M Headricks. 

Peter said the group had been lucky enough to be 

able to tempt architect Scott Pertherick to help them 

bring new life to the building, taking out a State Award 

for Interior Architecture from the Queensland Institute 

of Architects along the way. 

The building incorporates a brewery responsible for 

providing up to six beers to the venue’s extensive 

drinks menu including names such as Keppel Ale 

(Kolsch), Hidden Valley Sour (Pineapple / Mango), Mt 

Archer IPA (West Coast IPA), Queensland Ale (Session 

Ale), Fitzroy Ale (American Pale Ale), and Five Rocks 

Lager (Session Lager). 

Similarly, at Auckland house their microbrewery set 

up produces a range unique to the venue’s waterside 

location, including Auckland Point American Pale Ale, 

Yellow Patch Lager, Heron Ale, Wilson Session Ale, 

Lady Elliot IPA and Brewers Batch. 

“Yellow Patch Lager is an Auckland House favourite 

outselling its closest rival two to one,” Peter said. 

The beers offer a chance to respond directly to the 

parochial nature of the bar’s regular clientele. 

“Both markets are very parochial. Particularly when it 

comes to their beer,” he said. 

“People want unique. They want to know more and 

more about what they’re consuming… but at the end 

of the day… how good is beer! Australia’s unique take 

on the industry is the best in the world.” 


SHOWCASE 

Benito Zussino (Director, Light Group), Scott Petherick (Headricks 

Lane Architect) and Peter Hawkins (Director, Light Group). 


SHOWCASE 


At this point, the beers from the venues have a very 

limited release outside of the walls of the businesses 

– with three Headricks Lane beers on tap at 

Rockhampton’s airport, and Auckland House’s newest 

creation Heron Hazy just launched for service on 

Heron Island. 

In both venues, the brewery side of the business adds 

another layer on top of extensive food and beverage 

menus tailored to suit the local clientele. 

Light Group also operate the Boathouse Restaurant 

in Rockhampton and the Gladstone Entertainment 

Convention Centre, employing 250 people in all. 

In Brisbane, the Brewhouse, by Brisbane Brewing Co., 

lays claim to being the first of the city’s Brewpubs. 

The Brewhouse journey started in 2005 at 142 Albert 

St in the city after Grant and Michelle Clark bought 

what had previously been known at Aurora’s and reopened 

as a hospitality venue based around the beers 

brewed on site. 

The couple had spent several years travelling and living 

abroad in London where they were exposed to the 

brewpub concept. 

“I was a home brewer when I was younger – I bought 

my Dad a home brew kit when I was 16 and when I 

was at uni I made beer,” Grant said. 

“Probably the watershed moment was when my 

wife and I travelled in the UK for four years and I was 

running pubs – one of the managers left the company 

and went in as a partner in The Bunker Bar in Covent 

Garden. 

“I went there and was blown away – just being part of 

it – in the bar and the brewery. 

“It was alive around you. You were experiencing 

something special. It was done quite well that one with 

the pipework all around you. It was then I decided it 

would be something I’d like to do in the future.”

SHOWCASE 

FOR THE BEER LOVERS OUT THERE, 

TOURISM AND EVENTS QUEENSLAND’S 

QUEENSLAND.COM WEBSITE IS HOME 

TO A VAST ARRAY OF INFORMATION ON 

THE BREWPUB SCENE - JUST SEARCH 

FOR “CRAFT BEER” OR “BREWERIES” 


SHOWCASE 


When Brewhouse opened in 2005 Little Creatures, 

Malt Shovel and Matilda Bay had just started to appear 

on the market – and Coopers was there too. 

The bar traded at Albert St until 2005 when the 

building’s owners reclaimed their space. Brewhouse 

closed and the brewery side, Brisbane Brewing Co, 

headed north to a new site in Albion. 

In 2010, when the Clarence Corner Hotel came on to 

the market at 601 Stanley St in Woolloongabba Grant 

and Michelle bought and renovated the property and 

started serving Brisbane Brewery Co. beers again. 

In 2015, Brisbane Brewing Co. set up in a new venue 

at Boundary St, West End, blending a working brewery 

with a tap room open to the public combined with a 

wide food offering. 

Up until this year, the Brisbane Brewing Co. beers 

have predominantly been available on tap at West End 

and Woolloongabba, although there are plans coming 

together now to start canning their products and 

offering them as takeaways or to retailers – starting 

with a 7.1% West Coast India Pale Ale named Walker 

IPA. 

After 16 years of brewing the business now produces 

Brisbane Pale Ale, Brissy Lager, Nimbus Session Ale, 

Raspberry Sour and a range of specialist or seasonal 

beers.

SHOWCASE 

Grant and Michelle Clark of Brisbane Brewery Co. 

“At our West End brewery, we release a small new 

batch beer every week on Wednesday,” Grant said. 

“We’ve been doing this for a year, much to our regular 

customers’ delight. 

“This is a great way for us to product new, or 

sometimes very old (recipes from the 1600s) beer. 

“When planning these small batch releases, we’ll 

consider when they’re going to be released and we 

collaborate with the community for suggestions. 

Although, in all honesty, we never run out of ideas for a 

new brew.” 

In terms of the venues, Brisbane Brewing Co. Brewery 

at West End offers freshly brewed beers and a 

selection of share plates and a classic parmigiana – 

with function room for up to 50 guests. 

Brewhouse Woolloongabba offers 8 to 10 taps of 

Brisbane Brewing Co. beers along with guest taps for 

their favourite craft beers from others, along with bar 

spaces, a restaurant and function room for up to 120 

guests. 

Brewpubs and other craft breweries offering tastings 

from their taps have created a whole new genre of 

tourism in Queensland with Brewery Tours now a 

“thing” in many regions within our great state. 

For the beer lovers out there, Tourism and Events 

Queensland’s queensland.com website is home to a 

vast array of information on the Brewpub scene - just 

search for “craft beer” or “breweries”. 

We also have a great list of Brewpubs and Breweries 

in the Crafty Bunch section of each edition of QHA 

Review (see page 52) keen to showcase their beery 

goodness to QHA members. 

*Source: (https://www.abc.net.au/news/2021-07-16/australiancraft-beer-makers-at-bursting-point/100290526) 


SUPERANNUATION 

With Brendan O’Farrell 

THANK YOU FOR ALL YOUR SUPPORT 

On the 26th of this month, two great hospitality 

super funds, Intrust Super and Hostplus, will join 

forces in a fund merger. Although our name will 

change, our dedication and drive to delivering the 

best products and services to the industry will not. 

As industry super funds with a common heritage and 

ethos, it’s anticipated the merger will deliver even 

greater outcomes for Queensland Hotels Association 

members. 

Intrust Super was established on 1 June 1988, in a 

joint initiative between the QHA and Liquor Hospitality 

and Miscellaneous Union (now United Workers 

Union), to provide an Industry fund for the Queensland 

hospitality industry. 

For thirty plus years, we listened to you and built a 

culture of hard work and innovation, provided long 

term investment performance and most importantly, 

excellent service. We started out in Brisbane with just 

over 1,200 members, seven employers and $100,000 

of our members’ money to manage. Since then, we 

have grown and been able to open offices in Cairns, 

Sydney and Perth. Intrust Super has now developed 

into one of the most nationally recognised super funds 

in Australia. 

Today, Intrust Super provides superannuation and 

retirement solutions to over 90,000 members and 

25,000 employers, with over $3 billion in assets under 

management^. A great achievement. But there is more 

to do, and we want even better financial outcomes for 

our members. It’s my view, the merger will provide a 

platform to ensuring Intrust Super’s original values and 

objectives continue. 

Throughout our partnership with the QHA we have 

been a part of countless HR Advisory Group Meetings, 

Hotel GM meetings, Annual General Meetings, 

Responsible Management of Licensed Venues training 

sessions, fun golf days and of course the amazing 

QHA Annual Awards for Excellence. It has been an 

amazing partnership and one that will continue with 

Hostplus. 

As this is my last column for QHA Magazine, I would 

like to thank and acknowledge those who have been 

an integral part of Intrust Super. The QHA Team have 

worked tirelessly with Intrust Super to ensure the best 

financial outcomes for their members and employees. 

They have done an amazing job of ensuring that 

the hospitality industry has a “voice” to ensure the 

continued success of such a fantastic and vibrant 

industry. 

Even though Intrust Super may disappear in name, the 

exceptional people that have serviced your employees 

over the years will continue to do so. They all look 

forward to visiting you soon, just with a different 

coloured hat! 


^As at 28 September 2021 

The opinions expressed in this column are my own and do not necessarily represent the view of Intrust Super. 

The information contained in this document and the services referred to are of a general nature only, and does not take into account your 

individual financial situation, objectives and needs. You should consider the appropriateness of the general information having regard to your 

own situation before making any investment decision. For personal advice, please contact the Intrust360° financial advice team on 1300 001 

360. A Product Disclosure Statement is available at www.intrust.com.au or call us on 132 467 for a copy. 

Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier: 65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE Licence 

No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/USI: HPP0100AU | RSE Registration No: R100439 

Intrust360° is our financial planning business (its legal name is IS Financial Planning Pty Ltd ABN 64 143 707 439). It’s a wholly owned 

subsidiary of IS Industry Fund Pty Ltd ABN: 45 010 814 623. It’s also a corporate authorised representative of Link Advice Pty Limited ABN: 

36 105 811 836 | AFSL: 258145 | Corporate Authorised Representative Number: 379207.

LEGAL MATTERS 

With Curt Schatz 

‘COVID’ CLAUSES – DO YOU NEED THEM? 

The virality of COVID has made business operations 

near impossible to predict, requiring businesses, 

particularly in the hospitality industry, to implement 

reactive measures to stay afloat. 

However, in spite of the above, and since pubs 

have reopened after the lengthy 2020 lockdown, 

Queensland has seen unprecedented interest in 

property and hospitality assets. 

Whilst this interest is fantastic to see, the risks 

surrounding transactions are significantly higher than 

usual. As COVID has taught us time and time again, 

assets that rely entirely on people being out and about 

are subject to significant and sudden commercial risk. 

To help our clients mitigate potential risks, we ensure 

they are as prepared for the unknown as possible. One 

way to do this is by including ‘COVID’ related clauses 

in contracts. 

This article focuses on the ‘COVID’ clauses we have 

seen in relation to business transactions and leases 

given the value of freehold properties has increased 

rapidly, cap rates on rental income have strengthened 

and higher multipliers are being applied to EBITDA 

(Earnings Before Interest, Taxes, Depreciation, and 

Amortization). 

Business Transactions 

In the significantly increased number of business 

transactions (due to so many falling over last year 

and interest rates remaining at all time lows), we have 

seen purchasers seek to include conditions tying their 

purchase price to the EBITDA from trade. While this 

is the traditional way to value a business, with COVID, 

EBITDA numbers have been much more inconsistent 

(variable) than in the past. This is a result of the 

uncertainty relating to lockdowns and subsequent 

cancellations and forced closures. By way of example, 

a business contract may include a provision stating the 

EBIDTA from trade must be at pre-COVID levels (or a 

level that is satisfactory to the purchaser) for a certain 

period of time before triggering the obligation to settle. 

We have also seen purchasers seek to negotiate a 

reduced purchase price in lieu of the inclusion of a 

COVID condition. 

Ultimately, every deal is subject to commercial 

negotiation between the parties and the prospect of 

that business being affected by another lockdown. 

Leases 

Recognising the support afforded to tenants by the 

federal government’s mandatory code of conduct, and 

the state government’s Retail Shop Leases and Other 

Commercial Leases (COVID-19 Emergency Response) 

Regulation 2020, prudent tenants are seeking to 

include clauses outside of the legislation that deal with 

the negative effects that a business may suffer from 

COVID. 

For example, we have seen tenants include rent 

abatement and reduced rent provisions that are 

triggered by loss of revenue due to COVID impacts. 

Defining what evidence is required to illustrate this loss 

of revenue is vital from a landlord’s perspective and 

should be thoroughly documented. 

We have also seen the introduction of termination 

provisions for prolonged COVID impacts. As affording 

termination rights to a tenant is disadvantageous 

from a landlord’s perspective, it is important to seek 

legal advice when drafting termination and abatement 

clauses. 

Conclusion 

As the twists and turns of COVID continue, so does 

the uncertainty for lenders, freehold owners, vendors 

and purchasers. Through the addition of these (and 

other relevant) clauses, we seek to protect our clients 

from unnecessary risk and ensure that clients are 

aware of and understand where areas of significant 

risk might arise. Should you have any queries about 

purchasing, selling or leasing a hospitality business in 

the current COVID landscape, please contact me on 

07 3224 0230. 


ATTORNEY-GENERAL 

The Honourable Shannon Fentiman MP 

FOCUS TIGHTENS ON WOMEN’S SAFETY 

The Palaszczuk Government is steadfast in its 

commitment to address issues around women’s safety. 

Every Queenslander has the right to feel safe – 

whether this is at home, in the workplace or out and 

about. 

We all have a role to play in preventing violence against 

women and promoting respect and equality where we 

live, work, and socialise. Preventing violence against 

women is everyone’s business. 

Queensland has a bright and bustling hospitality 

industry, with plenty of hotels for patrons to socialise 

in over a drink. Unfortunately, we all know too well that 

alcohol can be a catalyst for antisocial behaviours that 

can put people in harm’s way. 

EVERY QUEENSLANDER HAS THE RIGHT TO FEEL 

SAFE – WHETHER THIS IS AT HOME, IN THE 

WORKPLACE OR OUT AND ABOUT. 

As the responsible Minister, I’m extremely passionate 

about ensuring patrons and staff members at 

all licensed venues are safe and free from harm, 

particularly women who are too often the recipients of 

unwanted sexual attention and sexual assault. 

A great starting point is for all of us to recognise that 

addressing threats to women’s safety needs to be our 

shared priority. To effect positive change in this area we 

must all accept our individual responsibility to act. It is 

important that we look at the problem with a wide lens 

and come at it from every possible angle. 

The Palaszczuk Government has already implemented 

several measures to tackle alcohol-fuelled violence in 

and around licensed venues. Since 2016, these have 

shown promising reductions in alcohol-related harm 

across Queensland. 

We are now honing-in on the specific issue of women’s 

safety. Starting at the coalface, we want to hear from 

industry about your experiences, where you think 

the issues lie and current, practical, and innovative 

solutions to ensure the safety of women. 

It’s important that the ideas for action are industryled 

to ensure they provide the most relevant and 

achievable solutions. I want to thank the QHA for their 

commitment and work in tackling domestic violence 

and ensure the safety of patrons. We all have a role 

to play and the QHA have been an active partner in 

our discussions around what more we can do to keep 

Queensland women safe. 

Government is keen to support and show leadership 

in this important space. Planning is underway for a 

roundtable discussion in coming months which will 

bring together key industry representatives to identify 

how we can better understand, prevent and respond 

to sexual harassment and assault at licensed venues. 

I’m looking forward to hearing your insights as we 

band together to make 2022 a year of better social 

and economic outcomes for everyone. 


Victoria Thomson 

OLGR 

REGIONAL FEEDBACK TO DRIVE PLANNING 

With more than 9,000 licensed venues across 

Queensland, hotels and pubs in each region face their 

own unique challenges and opportunities. 

The Office of Liquor and Gaming Regulation (OLGR) 

is working to better understand the specific issues 

different regions are experiencing so that we can help 

level the playing field for licensed venues across the 

state. 

As part of these efforts, OLGR’s Executive Director 

and I have been hitting the road to meet face-to-face 

with licensees from local venues across the regions 

including recently at the Gold Coast and Ipswich. 

I would like to thank all those who have shared their 

thoughts on local trading conditions, the challenges 

they are facing, and their ideas to help shape the future 

of the industry during these visits. 

Already, this feedback has brought new perspectives 

to our work and a deeper understanding of the 

practical issues the industry is facing. I am looking 

forward to these important discussions across more 

regions on an ongoing basis. 

In the meantime, I would like to touch on a common 

issue that has been raised during these visits. That 

is, the impact of the COVID-19 health crisis and the 

associated public health directions and restrictions. 

I commend licensees across the state for their efforts 

in keeping their communities safe over the past 20 

months. I understand that this has been an extremely 

challenging time for everyone in the industry. 

OLGR has been working with venues throughout the 

pandemic to help ensure the health and safety of staff 

and patrons, with a focus on educating venues on how 

to comply with changing COVID-19 restrictions. We 

will continue to share important COVID-19 updates 

through the OLGR Facebook page, emails to impacted 

licensees and on our website. 

While COVID-19 has taken up a lot of airspace this 

year, I feel it is also worth mentioning that other safety 

matters shouldn’t fall by the wayside. 

You should still be providing a safe environment for 

patrons and staff, so take a moment to check the 

following: 

• ensure your emergency exits are not locked or 

obstructed 

• regularly check your fire safety equipment to ensure it 

is compliant 

• keep your venue clean and hazard-free including 

ensuring adequate lighting and quickly cleaning spills 

• operate ID scanners, where required, to assist in 

identifying banned persons 

• engage appropriately licensed crowd controllers 

• ensure the responsible service of alcohol (RSA), as 

well as monitoring in-venue consumption and patron 

behaviour more generally to minimise the risk of 

alcohol related harm. 

These are some of the elements that are checked 

during venue inspections as part of OLGR’s compliance 

program. Inspections sometimes uncover issues 

requiring further investigation, which, in some cases, 

result in enforcement action including prosecution. 

Last month, Lexington Queen Karaoke Bar in 

Sunnybank Hills was found guilty of several breaches 

of the Liquor Act as a result of a December 2020 

inspection. These included failing to employ crowd 

controllers, not complying with CCTV requirements, 

allowing patrons to self-pour spirits, and failing to 

produce documents to OLGR. The court ultimately 

fined Lexington Queen $27,000 after noting the venue’s 

irresponsible practices could pose a risk of significant 

harm to the community. 

Recently, we’ve also seen the licensee of Night Quarter 

on the Sunshine Coast fined $10,000 for supplying and 

allowing liquor to be consumed on the premises outside 

of its approved trading hours. 

The conduct of these licensees is the exception, and we 

know most operators want to do the right thing. In the 

first instance and wherever possible, our compliance 

officers are here to work with licensees to minimise 

the potential for alcohol abuse and misuse, and the 

associated effects to the safety of the community. 

OLGR is committed to working with industry through 

the festive season and beyond to help licensees meet 

their legal requirements for safety in their venues. If 

you ever need clarification around the conditions of 

your licence and what is acceptable under the Liquor 

Act, you can get in touch with OLGR for advice at 

liquorcompliance@justice.qld.gov.au or call 13 74 68. 


INSIGHTS 


TOP CHEF SERVES UP 

COUNTRY HOSPITALITY 

A humble pub located along the Warrego Highway 

with a windmill out the front in a town that was once 

grazing country, might be the last place you’d expect 

an award-winning chef to be stationed. 

But Porters Plainland Hotel is no ordinary hotel, and 

Plainland is no ordinary town. 

With an important mix of expanding business, 

commercial and residential properties, Plainland is an 

important stop for people passing through. Located at 

the gateway to the Lockyer Valley Region and 75km 

west of Brisbane, there are major supermarket chains 

for travellers to restock and the Porters Plainland Hotel 

to lay their weary heads and refuel at the multi awardwinning 

restaurant.

INSIGHTS 

In 2019, not only did the hotel take home the Best 

Redeveloped Licensed Premises over $2 million, 

it was also named Queensland’s Best on-premise 

Retail Liquor Outlet at the 2019 Queensland Hotels 

Association Awards for Excellence in Brisbane. 

This year has been even more rewarding for the familyowned 

hotel which took home three awards at the 

2021 QHA Awards for Excellence, including Regional 

Hotel of the Year, Best Pub-style Accommodation, 

Best Keno Venue and Queensland Chef of the Year. 

For Paul Lochel, Head Chef at Porters Plainland Hotel, 

winning Queensland Chef of the Year is still sinking in. 

“There are so many wonderful chefs throughout 

Queensland, and there are a lot of hotels who enter 

these awards, so it’s still a bit surreal really,” Paul said. 

“I mean for me it’s just back to work as normal 

however it was a pretty big surprise on the night.” 

I MEAN FOR ME IT’S JUST BACK TO 

WORK AS NORMAL HOWEVER IT WAS A 

PRETTY BIG SURPRISE ON THE NIGHT. 

Taking out the top award at a regional and traditional 

pub-style venue was a huge accolade, and can be 

attributed to Paul’s experience in the industry, locallysourced 

produce and creativity in his daily specials. 

“We’re a regional pub because we’re in between 

Toowoomba and Brisbane, so we do get a lot of 

Brisbane and Ipswich people coming out, we get a lot 

of Toowoomba people who come out as well as the 

local community. So we’re a traditional pub-style food, 

but we’ve implemented some new dishes that we do 

as specials on a daily basis which are a little bit more 

upmarket that have an Asian influence, or European 

influence as well. So that’s really taken off for us. We 

find that people like something different from time to 

time, and it offers a point of difference so there are not 

just steaks and schnitzels on the menu,” Paul said. 


INSIGHTS 

Paul started his career as a chef when he was just 

16-years-old and has been in the industry now for 

about 30 years, including working at several five-star 

restaurants/hotels. 

“I started in Toowoomba in a little family-owned 

restaurant business where I did my full apprenticeship, 

I also had a stint in some five-star hotels including 

Novotel and Hyatt hotels. After working at the Hyatt 

Regency Coolum and Novotel Twin Waters, I moved 

to Canberra and worked at the Hyatt Hotel Canberra 

and that was when they had the catering rights to 

Parliament House. 

“I was sous chef down there around the banquet 

kitchen at the Hyatt Hotel Canberra, and from time to 

time we used to help out with Parliament sitting times 

when they hosted big events. I was there when Bill 

Clinton visited, and we did a big function for about 650 

people,” Paul added. 

It was about the time when Paul started a family that 

he moved back to Toowoomba and worked at three 

or four restaurants before securing his position as 

head chef at Porters Plainland Hotel, where he now 

produces a popular menu that focuses heavily on 

locally-sourced produce. 

“We have a big focus on regional produce, we’re 

obviously situated in the Lockyer Valley which is a 

big fruit and vegetable farming area. So we source 

all our fruit and vegetables from the Lockyer Valley 

and we source our beef from the Darling Downs and 

surrounds, utilising the feedlots and meat works in this 

local area. Local produce is a big focus for us because 

we’re a semi-regional community, and our farmers that 

we support, support us by coming in to the pub, so it’s 

just a big community feel.” 

The food offering at Porters Plainland Hotel is one of 

the major drawcards of the hotel. “The main attraction 

for the hotel is first and foremost we do really good 

pub food, which attracts people and then obviously 

the hotel has grown with functions and now a motel, 

which all hinges around food also.” 

The hotel has also established a fantastic reputation for 

catering, having recently catered for the Toowoomba 

Carnival of Flowers and the Farmers Growing 

Association. 

Porters is more than a pub-style hotel, it is a family-run 

hotel that offers a special ambience and for over 70 

years it has been managed by three generations of the 

Porter family. Today, it is not only a multi award-winning 

pub, it is a well-known landmark on the Warrego 

Highway. 


venture 

across 

Q 

land 

empty 

TUCKER BAG in hand 

fill it up as you go 

spread some dough 

A 

support 

your mates 

across this great State 

A ravaged 

get behind those communities 

drought, flood, fire 

Acovid-19 

come 

a waltzing 

queensland 

for more info qha.com.au

turtles 

x-ing 

photo: Tourism and events Queensland.

60 

part 

02 

come 

a waltzing 

queensland 

Once a jolly swagman sat beside the billabong 

Under the shade of a coolibah tree 

And he sang as he sat and he waited by the billabong 

“you’ll come a-Waltzing Matilda with me?” 

Waltzing Matilda, Waltzing Matilda 

You’ll come a-Waltzing Matilda with me 



When we last caught 

up with our intrepid 

travelers Richard and 

Margaret Crockett 

they had spent nearly 

a week exploring 

Carnarvon Gorge with 

a bunch of their mates, 

hiking their way 

through the many 

paths on offer. 

To Geoff Crockett 

QHA Review 

Queensland 4000

FEATURE 

emerald 


Next stop on their journey was a trip further north to 

spend time with family in the Central Queensland hub 

of Emerald. 

It was time for plenty of pub spotting, tasting, trying – 

all for the purposes of sharing for sure! 

In fact, Richard was having so much fun spotting 

pubs, he roped in another mate, Mal, doing a different 

road trip from Brisbane to Central Queensland, North 

Queensland and the Northern Territory. Mal had the 

camera at the ready as he travelled from Augathella 

to Longreach and Barcaldine, sharing his pub photos 

along the way. 

With Emerald fast becoming a favourite spot to escape 

the cold winters of home, Richard and Margaret said 

they explored the town, stumbling across the Botanic 

Gardens. In the course of their 100-day journey they 

returned a second time to Emerald, and delved further 

into the Botanic Gardens, counting its hidden sections 

and sculptures as a highlight of their trip. 

On the hiking front, the wander to Rainbow Falls in 

the Tablelands National Park proved popular and 

picturesque. The Minerva Hills at Springsure, on the 

way into Emerald, also rated a mention as being “quite 

amazing”. 

imperial hotel, ravenswood 

Longreach 

Heading further west, the next stop was Barcaldine 

and Longreach with a stop in Ilfracomb and Jericho 

along the way. Ilfracomb’s one-kilometre-long display 

of old machinery and the Welshot Hotel were a standout 

of that journey – along with spotting the Spirit of 

the Outback at Barcaldine. 

Landing at Longreach during the school holidays 

had its downside for Richard and Margaret, who said 

while they enjoyed checking out the town, they were a 

little disappointed to miss out on the Qantas tour and 

Stockman’s Hall of Fame as they were both booked 

out. They reported a huge number of camper trailers, 

motor homes and vans in town – something of a grey 

nomad mecca it seems. 

Having headed west to escape COVID and the 

crowds, Margaret and Richard turned the car east 

again the next day and set off for the Coast. 

Richard said they had missed going to Lara Wetlands 

on the way out to Longreach because the road was 

closed after rain, but luckily it had cleared as they 

headed past, so they took the detour and enjoyed a 

great night there. 

With a granddaughter playing basketball at the 

Champs in Mackay and the chance to catch up with 

this writer and their second granddaughter, Richard 

and Margaret camped out near the harbour and the 

highway for a few nights in Mackay. 

Fair to say the highway noise proved a bit of a 

challenge after so many nights out bush, but they 

stuck it out in the city caravan park long enough 

to check out the area. The Botanic Gardens, the 

waterfront and the town itself were highlights – and, of 

course, the basketball. 

photo: Tourism and Events Queensland

northern 

QLD Once a jolly swagman sat beside the billabong 



central “you’ll come a-Waltzing Matilda with me?” 

QLDWaltzing Matilda, Waltzing Matilda 




Milla Milla waterfall 

come 

a waltzing 

queensland 

innot 

hotsprings 

cairns 

mt surprise 

einasleigh 

einasleigh hotel, einasleigh 

photo: Tourism and 

Events Queensland 

63 

townsville 

A6 

62 

charters 

towers 

ravenswood 

airlie 

beach 

mackay 

19 

winton 

18 

emerald botanical gardens 

longreach 

A2 

barcaldine 

A4 

emerald 

rockhampton 

A2 

Tablelands 

National 

Park

FEATURE 

Cairns 

olly swagman sat beside the billabong 

winton 

e shade of a coolibah tree 

sang as he sat and he waited by the billabong 

me a-Waltzing Matilda with me?” 

g Matilda, Waltzing Matilda 

ome a-Waltzing Matilda with me 

sang as he sat and he waited by the billabong 

me a-Waltzing Matilda with me?” 

ravenswood 

wellshot hotel, Ilfracombe 

photo: Tourism and 



Next stop on the adventure was Airlie Beach, via Point 

Slade and Seaforth for a few nights stay on the edge 

of the Whitsundays. Local sight-seeing included a walk 

up Mt Roper, and another out to Swamp Bay – and a 

memorable dinner at the Jubilee Tavern. 

Tripping further north for the next part of the journey 

Margaret and Richard checked out Ravenswood on 

the way to Charters Towers for a four-night stay before 

heading off again to Mt Surprise and the Lava Tubes. 

A stand-out memory for them of Charters Towers 

was the Texas Longhorn Tour at Leahton Park 

recommended by a friend. Other memories include 

lunching at Lissner Park in the shadow of a massive 

tree full of, mostly, sleeping bats, and watching the 

sunset from Tower Hill. 

Bedrock Village, Mt Surprise, was the next stop on the 

camping trail. Over the next four days they enjoyed a 

full day tour of Undara Lava Tubes, a visit to Einasleigh 

and some time at Innot Hot Springs on the way to 

Cairns on the last day. The Lava Tubes were a hit 

with Richard saying it was just too hard to capture 

the grandeur of the caves and tunnels with an phone 

camera – you had to visit to really see it. 

Einasleigh Hotel was a hit for lunch with steak 

sandwiches doing the trick after a bumpy road in. 

Over the next few weeks our intrepid travellers spent 

time staying with an old school friend in Cairns they 

had not seen for more than 20 years and day tripping 

around Cairns. 

They say locations worth a look if you’re heading up 

this way include Millaa Millaa Waterfall, Lake Barine, 

Mosman Gorge, Port Douglas, Yorkey’s Knob, Palm 

Cove, Lake Placid, Barron Gorge, Crystal Cascades 

and the day trip to Green Island and beyond to the 

outer Great Barrier Reef to snorkel with hundreds of 

tropical fish. 

Cape Tribulation and the Kuranda Scenic Rail were 

other highlights of this northern end of the trip with 

Richard saying they turned around at Cape Tribulation 

when they hit the end of the bitumen, but the journey 

had inspired him to want to come back and see more 

with a slightly better set up on the 4WD. 

As they turned the wheels down the hill to head home 

COVID started to hit in NSW. Original plans to drive 

back via the East Coast were quickly changed to 

heading back to family in Emerald to buy some time 

and plan the next move.

FEATURE 

Once a jolly swagman sat beside the billabong 




Waltzing Matilda, Waltzing Matilda 




come 

a waltzing 

queensland 

photos (left and and 

below) : Tourism and 


tattersalls hotel, winton 

artisian hotel, Barcaldine 

einsleigh Hotel 

rainbow falls 

Luckily, there was still time on the homeward journey 

to stop in for two nights a Cardwell including a great 

seafood dinner, some drinks and even a bit of music 

by the seaside to celebrate Richard’s 70th. 

Not knowing what they’d face when they get home, 

but keen to be back in Bowral for Spring the duo 

headed south from Emerald via Roma, Goondiwindi, 

and then a free camp site. They arrived into a region in 

lockdown and have been confined to quarters working 

on their own garden ever since. 

happy travels, campers!

ACCOMMODATION UPDATE 

with Judy Hill 

MEMBERSHIP MATTERS 


As 2021 is nearing the end of what has been another 

challenging year in the accommodation, tourism and 

travel industries the expression “the need to be an 

Accommodation Division member of the QHA has 

never been so important/essential since the COVID-19 

pandemic”. This statement has been said time and 

time again! A proactive focus and follow ups with 

all our members to check on their welfare has been 

appreciated and we have succeeded in providing 

ongoing support. 

COVID-19 has hit everyone hard in ways none of us 

would have ever imagined. We have had to deal with 

self-isolation, quarantines and social and physical 

distancing which have changed our routines, our 

outlook on the future and the meaning of life and 

more than ever many have experienced mental health 

issues. 

Local, state and federal governments continue to 

outline financial assistance programs to help ease the 

business and personal burdens we are experiencing in 

these unprecedented circumstances. 

The success of your business depends on your ability 

to adapt to the changing lifestyle. Understanding 

where your business fits in the lifestyle will assist 

anticipate upcoming challenges and make the most 

appropriate business decisions. 

Industry events are another great opportunity to attend 

and engage with your industry peers as a member. 

The QHA prides itself in hosting these events in not 

only SE Queensland but regional locations throughout 

Queensland. Such events include the QHA Race Day 

recently held in Rockhampton and the impending QHA 

Women in Hotels lunch which has been the case in 

previous years a sell out event. 

Whilst face to face meetings have returned with 

more regularity than last year we still live in uncertain 

times of imminent lockdowns and the changing 

landscape of restrictions. One of the main benefits the 

Accommodation Division believes is the importance 

to facilitate the opportunity for members to gather 

together in a face-to-face forum with all restrictions 

adhered to for the purposes of not only to share “war 

stories” of the COVID-19 period but also to discuss 

the future of the tourism and accommodation industry, 

report on future bookings and share the changes 

accommodation may have to make for the future 

accommodation guest. 

Several more of these face to face meetings are 

scheduled for the remainder of the year with not only 

Directors of Sales and Marketing in Brisbane and the 

Gold Coast but also General Managers in Brisbane, 

Gold Coast and as far north as Cairns. 

If you are not currently a member of the QHA 

Accommodation Division and wish to become a 

member QHA has recently appointed Maeve McKenzie 

– Membership Officer – Accommodation so email 

mmckenzie@qha.org.au so you to can receive the 

necessary information and support in times many say 

we are currently experiencing never seen before in the 

world.

TRAINING AND SAFETY 

with Ross Tims 

HANDY TIPS FOR WORKPLACE SAFETY INSPECTIONS 

The following information comes from a Workplace 

Health and Safety Queensland (WHSQ) inspector who 

sent this as an email to one of our hotel venues prior to 

an official compliance inspection. The inspector details 

all the health and safety areas that are going to be 

looked at during this activity. 

Although receiving a visit from the regulator is not 

always good news, the fact they are now telegraphing 

what they’re actually looking for prior to a visit, is. 

This obviously gives a venue a heads up as to what 

the current WHSQ inspector’s priorities are in terms 

of compliance and an opportunity to fix it if required. 

This was a proactive visit and not as a result of any 

complaint or incident. 

AREAS OF INTEREST: 

Electrical safety. Ensure that safety switches have 

been tested by a competent person and some system 

is in place to self-check safety switches. Test and 

tagging of any leads and corded electrical equipment. 

Hazardous Chemicals. Ensure that any hazardous 

chemicals (these are identified via red diamond 

warnings on the product containers) are recorded in a 

hazardous chemical register. 

Safety Data Sheets. Ensure you have current Safety 

Data Sheets (less than five years old) for all hazardous 

chemicals and that these are located near and 

accessible to workers handling or using the product. 

Emergency Plan. Ensure you have an emergency 

plan regarding any possible incidents with hazardous 

chemicals and for other emergencies e.g. evacuation 

plan and emergency exits defined and clear, firefighting 

equipment up to date etc. 

Risk Assessments. Ensure that risk assessments 

have been conducted and identified appropriate 

controls of any hazards at the workplace. 

Storage. Depending on the type of storage you have, 

for example pallet racking – make sure that the racking 

is not overloaded. The racking should be inspected 

by a competent person and Safe Work Load or Max 

Capacity charts are clearly visible. 

Working at Heights. Ensure that workers are not 

exposed to falls. If they must access storage areas 

where there is a risk of fall, ensure appropriate controls 

are in place. 

Traffic Management. If forklifts are used around 

people, there needs to be an appropriate traffic 

management system to ensure they don’t come in 

contact with moving plant. In areas where trucks are 

loading and unloading, ensure a traffic management 

plan is in operation so that people don’t walk around 

trucks when they are being unloaded (for example). 

Licensing. Records need to be available to confirm 

that workers hold the appropriate licences for 

operating high risk plant such as forklifts and that 

appropriate instructions should be posted so that nonlicenced 

workers don’t use forklifts etc. 

Plant Maintenance. Mobile plant must be properly 

maintained and equipped, for example seats on 

forklifts aren’t torn and seat belts or some other 

restraint is fitted and worn. 

Plant Guarding. Ensure that any plant and equipment 

is maintained and appropriately guarded, for example 

exposed gears, belts or moving parts which pose a 

hazard to workers. 

Manual Handling. Make sure that workers aren’t 

exposing themselves to injuries by lifting or moving 

items in a way that may cause them injury, for example 

ensuring repetitive tasks are not exposing workers to 

injuries. 

Housekeeping. Paths and work areas should not be 

cluttered or obstructed which could lead to slips, trips 

and falls. 

First Aid Kits. First aid kits need to be appropriate for 

the workplace and routinely maintained and accessible 

to workers. 

Induction. Inductions and training need to be specific 

to the workplace, not just generic information or 

templates. 

Consultation. Workers should be involved when 

conducting risk assessments and preparing safe 

systems of work or safe work procedures. 

These are only some of the areas they inspect and 

doesn’t encompass everything. For instance, the first 

thing some inspectors look at are ladders and steps. 

These all have a rating, either industrial or domestic, 

which is written on the side, and you should only be 

using the former in your venue. If you are advised of a 

forthcoming WHSQ visit, please let me know and we 

can assist you to meet compliance standards. 


EMPLOYMENT RELATIONS with Joanna Minchinton 

HIGA LOADED RATES FOR FULL TIME EMPLOYEES 


In early September the Fair Work Commission approved 

an application by the Australian Hotels Association 

to vary the Hospitality Industry (General) Award 2020 

(‘HIGA’). 

The variation sought was the inclusion of a new 

schedule, Schedule K, where employers can opt into a 

simplified pay arrangement in the form of loaded rates. 

Schedule K only applies to full time employees that are 

paid at Wage Level 3 or above. It does not apply to parttime 

or casual employees. 

In addition, Schedule K does not apply to: 

• Junior employees, 

• Employees paid in accordance with Schedule E 

• Employees engaged as per clause 15.3 

• Employees rostered as per the averaging 

arrangement at HIGA clause 15.1(b)(vii) which is 160 

hours per 4 week cycle. 

Below are some of the more common questions and 

answers on the operation of Schedule K. 

What does Schedule K do? 

Schedule K provides for the payment of a percentage 

amount on top of an employee’s ordinary hourly rate to 

create a loaded rate. 

The loaded rate is paid in satisfaction of: 

• Split shift allowance (HIGA clause 26.14(b)(i) – for 

between 2-3 hours); and 

• Overtime (HIGA clause 28), excluding 28.2(d) to (f); 

and 

• Penalty rates (HIGA clause 29), except for penalty 

rates in relation to public holidays. 

A full-time employee paid a loaded rate is in receipt of a 

Loaded Rates Arrangement. 

Is Schedule K mandatory? 

No. Schedule K is entirely optional and an employer can 

elect to ‘opt in’ to a Loaded Rates Arrangement. 

Loaded rates percentages 

The Loaded Rates Percentages in Schedule K are based 

on: 

1. A set number of hours (Maximum Weekly Hours) 

1. That are worked over a range of days (Loaded Rate 

Range of Days). 

Schedule K provides, at clause K.5.2 and K.5.3, loaded 

rate amounts for non-gaming and gaming employees. 

What are the Loaded Rates Parameters? 

The Loaded Rate Percentages will only apply on the 

basis the Loaded Rate Parameters are complied with. 

Clause K.4 of Schedule K defines the Loaded 

Rate Parameters, and it requires that set rostering 

requirements are met. The requirements are: 

• The roster cycle must operate weekly commencing 

on a Monday; 

• Between Monday to Friday: 

» Maximum of 11.5 hours (excluding meal breaks) 

per day; 

» Shift rostered between 7:00am and 12:00am 

(midnight); 

• On Saturday, a maximum of 10 hours (excluding 

meal breaks); 

• On Sunday, a maximum of 10 hours (excluding meal 

breaks); and 

• If the period between shifts is 3 hours or less, a split 

shift allowance must be paid. 

When do I pay the Loaded Rate? 

The loaded rates are only payable for hours worked in 

accordance with the Loaded Rates Parameters. 

What do I have to do if I want to pay eligible 

employees under Schedule K? 

1. Consultation 

Clause K.7 of Schedule K requires that at least 7 days 

prior to initiating any of the Schedule K provisions, 

an employer consult with affected employees (i.e. 

employees they elect to enter into a Loaded Rate 

Arrangement with). 

Consultation requires speaking to employees and 

advising them about the business’ decision to implement 

a Loaded Rate Arrangement, and addressing concerns 

raised by the employees in a timely manner. 

2. Provision of a Loaded Rate Arrangement 

An employee’s agreement is not required. However, the 

employer does need to provide the employee with a 

Loaded Rate Arrangement form. 

In addition to Schedule K, the HIGA was also varied 

to include a new Schedule L. Schedule L contains a 

template to allow employers to implement loaded rates 

as per Schedule K.

EMPLOYMENT RELATIONS 

Nick Bainbrigge GAMING 

GAMING ROADSHOW 

Do I need to keep a copy of the arrangement to 

implement loaded rates? 

Yes. 

Recording an employee’s starting and finishing 

times. Do I need to do this? 

Yes. 

What if I no longer want to pay my employee 

under Schedule K? 

Clause K.2.5 of Schedule K outlines a Loaded Rate 

Arrangement can be terminated: 

• At any time by written agreement between the 

employer and employee; or 

• By an employer providing two weeks’ written 

notice to the employee of the employer’s intention 

to terminate the arrangement. A Loaded Rates 

Arrangement terminated at the employer’s initiative 

will cease to have effect at the end of the notice 

period. 

Further Information 

QHA members seeking more information or wishing 

to discuss a specific employment relations matter are 

encouraged to contact the Employment Relations 

Department for a confidential discussion by calling 07 

3221 6999 or emailing er@qha.org.au. 

Alternatively, contact the team for a copy of its 

Schedule K Fact Sheet. 

In September, our Queensland team were on the 

road again for the Queensland Gaming Roadshow 

2021. Brought to you by the Gaming Technologies 

Association (GTA), the roadshow was a series of 

events that demonstrated the latest in gaming, 

cabinets, and support services for your venue. The 

team travelled from Townsville to Bundaberg before 

finishing up at the Gold Coast to demonstrate our 

most talked about products. During the event, we 

demonstrated Big Blast and Cash Fortune. 

Building upon the existing strength in our 

standalone progressive portfolio, Big Blast 

‘bringing back the base’. Big Blast was just 

released in QLD and was created with gaming 

fundamentals in mind, creating an innovative 

experience in the base game, with the addition of 

a brand-new jackpot feature. Players now have the 

chance to win several jackpots and/or bonuses 

in the same feature! Players will enjoy the rapid 

hitting features, choice in denomination and the 

excitement of a 2 level SAP with scalable bonuses 

making it a standout on your venue floor. With Big 

Blast expected to blast off the performance charts, 

it can support your fleet of Aristocrat cabinets 

including MarsX, Helix X, Helix+ and Helix. 

Evolving our popular multigame portfolio, Player’s 

Choice Pearl Edition brings variety and flexibility to 

the floor. Entertain a variety of players with a mix of 

classic market favourites and new exciting content 

such as Fortune King Gold, Sky Heroes, Fortunes 

of the Nile, Wild Stallion Gold, and Dragon Bucks. 

Player’s Choice Pearl is a highly entertaining 

experience that affords venues large and small to 

optimise the space on their floors in either high or 

low denomination areas. Boasting ultimate flexibility 

and customisation, the choice is yours! 

As always, our team are ready and available to 

demonstrate the latest products in our Brisbane 

showroom or virtually. Don’t forget to ask the team 

about our most recent launch of Big Blast and our 

soon to be released Player’s Choice Pearl Edition. 

For more information, please reach out to your 

Aristocrat Business Partner or visit our website on 

aristocrat.com/anz/

INDUSTRY ENGAGEMENT 

with Damian Steele 

A MATURE AND EVOLVING INDUSTRY 


Queensland hotels and accommodation resorts are 

the backbone of the State’s tourism and hospitality 

industry and contribute to over 7.5% of Queensland’s 

Gross State Product. The industry is a highlyregulated, 

highly-taxed, private sector entity which 

provides multi-faceted entertainment venues where 

millions of Australians happily recreate in social and 

secure environments each day. 

The hotel sector employs around 44,000 people 

in a mixture of permanent, casual and part-time 

work arrangements, and a further 36,000 jobs are 

generated indirectly in allied professions providing 

products and services to the industry. More than 

45% of all employees are women, with a higher 

percentage of women working in part-time roles. The 

hotel industry is female-worker friendly and offers 

flexible work arrangements where family and personal 

considerations can be accommodated. 

A changing drinking and service culture 

As a community, we are developing a more 

responsible drinking culture. The QHA believes that 

increased effort is required to contribute towards a 

culture of personal responsibility, especially in relation 

to a person’s level of alcohol consumption. There 

needs to be greater recognition that misuse of alcohol 

is a whole of community issue, and not just a problem 

for the licensed industry and its regulators to address 

and resolve. 

In considering this, we must acknowledge that 

Australians today consume 20.8% less alcohol per 

capita than they did 20 years ago. Today, more 

than 70% of liquor consumption in Australia is 

undertaken away from licensed venues, in domestic, 

recreational or sporting environs. This pattern of 

product consumption demands that harm minimisation 

strategies extend well beyond licensed venues and 

into the homes and recreational settings where 

Queenslanders consume a majority of their liquor. 

All stakeholders in the liquor industry support the 

evolution towards a more responsible drinking culture 

in Queensland. There needs to be broad, long-term 

term, community-wide commitment to achieving this 

goal through: 

• Ensuring personal accountability for one’s level of 

alcohol consumption 

• Promoting responsible consumption and practices 

which discourage risky drinking 

• Building community capacity to deal with alcoholrelated 

issues – building relationships with police, 

governments and community groups 

• Encouraging high quality research into problems and 

solutions; and 

• Encouraging the development of a better informed 

population. 

Industry responsible practice 

Our industry is committed to maintaining a safe 

environment for patrons and staff, and to ensuring 

that liquor is supplied and promoted in such a way 

as to minimising harm and anti-social consequences. 

As a community we need to move towards the 

promotion of a responsible drinking culture, where the 

obligations of the licensee are complemented by the 

responsibilities of the individual, within a responsible 

practice framework.

Here's 

cheers 

Queensland’s hotel industry promotes responsible 

practice as good business practice, as it encourages 

repeat business though positive customers 

engagement. Responsible practice involves a 

multi-layered approach embracing every aspect of 

the business. This includes, compliant advertising 

and promotions, staff culture and training, venue 

presentation and safety, provision of non-alcoholic 

products and adherence to the many regulations. 

Staff and management training further support 

responsible practices within the industry and all 

new licence holders and Approved Managers 

must undertake a formal course in the responsible 

management of licensed venue (RMLV). 

The RMLV course ensures that licensees are made 

aware of their responsibilities to customers, staff 

and the wider community, in running a licensed 

venue. Queensland has a well-developed culture 

of Responsible Service of Alcohol training which is 

mandatory for all staff involved in the service, supply or 

promotion of liquor products. 

Conclusion 

The hotel industry’s and the community’s expectations 

have matured in the last decades with an increase in 

demand for premium food and beverage products 

enjoyed in a more experiential manner. The future 

regulatory framework must also continue to evolve 

to enable industry to meet these changing demands 

of consumerism as we position our state as a global 

destination and including looking forward to hosting 

the 2032 Olympics. 

The 

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THE ROYALS 

Just three years ago, Leanne Corcoran and husband 

Jason left the farming village of Frogmore near 

Boorowa in the Hilltops Region of New South Wales, 

for a rural town in the Western Downs Region, 

Queensland. 

Not so much looking for greener pastures, but warmer 

weather and a lifestyle change, the pair moved to 

Meandarra, also known for its farming heritage and 

located on the peaceful banks of Brigalow Creek. 

There, the couple purchased their first hotel in their 

publican venture, the Royal Hotel Meandarra and this month 

marks their three year anniversary. 

“Much of my life has been in the country and my parents have 

been in the pub game all their life, but this was a first for Jason and I,” 

Leanne explained. 

“It’s been three years that we’ve been here now, and before that 

we were in a town called Boorowa about an hour and a half 

north of Canberra. We came here for the warmer winters, 

well a lot warmer than Boorowa anyway.” 

The hotel is quite young for a “royal” having been 

built in 1956, however like other localities exhibiting 

the royal hotel name, there was a train line that 

serviced the town transporting goods for the 

dairy and sheep farmers and later the grain 

industry. The railway line continues to 

operate, transporting grain only these days 

between Meandarra and Port of Brisbane. 

oyals

THE ROYALS 


“The main industry in Meandarra is cattle and grain, 

and although small in comparison to other towns, 

Meandarra has one of the largest store facilities for 

Queensland-grown wheat, and it is the hub for prime 

production areas of grain, cattle and sheep,” Leanne 

said. 

Leanne first met Jason when he was working in the 

bar for her parents, so both had the knowledge and 

experience to run their own hotel, offering patrons and 

guests good old-fashioned hospitality and service with 

a smile. The hotel’s demographic is primarily locals 

and farmers, however they also welcome contractors, 

truckies and caravaners. 

THE HOTEL IS QUITE YOUNG FOR A “ROYAL” 

HAVING BEEN BUILT IN 1956, HOWEVER LIKE OTHER 

LOCALITIES EXHIBITING THE ROYAL HOTEL NAME, 

THERE WAS A TRAIN LINE THAT SERVICED THE TOWN 

TRANSPORTING GOODS FOR THE DAIRY AND SHEEP 

FARMERS AND LATER THE GRAIN INDUSTRY. 


THE ROYALS 

WE’VE RECENTLY DONE THE PUB UP, WE’VE PAINTED THE OUTSIDE, UPSTAIRS AND 

DOWNSTAIRS SO IT ALL LOOKS PRETTY GOOD. WE HAVE 12 ROOMS UPSTAIRS WITH SHARED 

BATHROOM FACILITIES, LOUNGE ROOM AND VERANDA. 

“We get quite a few caravans passing through town 

between March and October. Since COVID, we’ve also 

had a lot of travellers doing two to three week trips. 

They’re either heading back to the coast or they’re 

from coastal areas doing short trips out west,” Leanne 

explained. 

“We tend to get a lot of Victorians who are heading 

up further north to the Territory or further north in 

Queensland.” 

Located just one and a half hours from Dalby and 

two and a half hours from Toowoomba, Meandarra 

is a great place for travellers to stop and take a load 

off. There is a popular fishing and camping spot 

on the Brigalow Creek, but the hotel also offers 

accommodation. 

“We’ve recently done the pub up, we’ve painted 

the outside, upstairs and downstairs so it all looks 

pretty good. We have 12 rooms upstairs with shared 

bathroom facilities, lounge room and veranda. 

Downstairs we have our public bar, dining area and an 

outside veranda area.” 

The hotel serves up delicious pub meals with a menu 

serving all the traditional favourites such as T-bone, 

rump and fillet steaks, chicken schnitzels, parmies and 

of course pizzas. 

Meals are available for both dine in and take away 

which is perfect for the truckie or traveller. 

Nightly specials are advertised on the hotel’s Facebook 

page, as are shoutouts to businesses who support 

their local. It’s these country towns and areas such as 

Meandarra where you will find the true experience of 

community spirit and genuine old-fashioned hospitality. 


THE ROYALS

TOP DROP 

THE FIX DOUBLE 

Fixation Brewing 

Company 

GUAVA 

SOUR 

Boiling Pot Brewing Co. 

CAFÉ CRÈME BRULEE 

IMPERIAL PASTRY STOUT 

Green Beacon Brewing Co 

COW TIPPER 

MILK STOUT 

Catchment Brewing Co 


Absolutely loved it. It is 

incredibly joyous occasion 

when you go out on a 

limb and grab a beer you 

know nothing about only 

to get home, crack the lid 

and the magic just flows. 

This is simply fun times 

in a big can. Packing a 

punch at 8.2 abv your 

mouth I immediately 

awash with citrus, pine 

and that awesome dank 

resin flavour you get from 

Mosaic, Simcoe and Citra 

hops that are undeniably 

my all-time favourites. 

They’re growing on 

me and this is another 

fine example of why. 

So many people have 

raved on to me about 

Boiling Pot sours and for 

good reason. This one is 

incredibly refreshing and 

certainly hits the spot on 

a hot Queensland sunny 

arvo after a long week. 

Packed with guava and 

soured with local Sunshine 

Coast Kenilworth Dairy 

yoghurt, it is summer 

afternoon delight. 

What a mouthful of a 

title! It sounds impressive 

and by goodness it 

is. I had missed my 

afternoon caffeine hit and 

subsequently dreaded 

the oncoming headache 

as a result. Admittedly, 

I’m a caffeine addict. 

But sometimes it is late 

in the day – too late for 

a coffee – and you are 

really fanging for a beer. 

Well, hello, this beer is 

the solution. Thanks to a 

couple of quality Allpress 

Espresso coffee shots 

mixed with the magic of 

a top notch stout and a 

hefty 8.2 abv, I was both 

wired and relaxed, all 

at the same time. And 

importantly, I avoided the 

dreaded lack of coffee 

headache. Absolute 

ripper. 

What a cracking name 

and a beaudy stout as 

well. A fluffy tan head 

makes way for some initial 

sweet chocolate notes 

followed by cocoa, coffee 

and the slightest hint of 

vanilla. It’s complex and 

somewhat reserved just 

like the personality of a 

cow. Woops, maybe I am 

the tipsy one now and not 

the cow. It’s hard not to 

enjoy a few. Awesome.

TOP DROP 

EXTRA SPECIAL BITTER 

Helios Brewing 

Company 

SOMEDAY SOUR 

BEER 

Brick Lane Brewing 

PORTER 

Granite Belt 

Brewery 

HAZED & CONFUSED 

HAZY IPA 

Moffat Beach Brewing 

Co. 

I don’t know why but for 

some reason I assumed 

this brew may be a little 

on the safe side of things 

but then…Bang! The 

Helios malt bill and a good 

dash of bitterness hit 

me in the chops. These 

guys don’t do safe, they 

don’t do boring and they 

most certainly don’t brew 

bad beer. Full of toasted 

biscuity and nutty grains 

with some added hops 

to bring earthy bitterness 

and background zest. 

My tastebuds are 

undeniably becoming 

more accustomed to this 

style of beer and I am 

coming around to liking 

a few but some I do still 

find most quite jarring. I 

am also not a particularly 

fond of blood orange in 

IPAs for example, I prefer 

the citrus, grapefruit and 

passionfruit varieties. 

So, all in all, I wasn’t too 

confident I would like this 

beer. The taste however 

took me by surprise. It 

was a refreshing and 

enjoyable – kind of like a 

not so sweet Fanta. More 

sour, less serious. 

Cold winter weather may 

be a distant memory 

now but if a cooler night 

approaches, make sure 

to reach for one of these. 

It’s a beautiful, rich, black 

ale that literally tastes 

like a chocolate coated 

coffee bean. It’s a beer 

of choice in front of an 

open fireplace. Around a 

campfire at night would 

be even better. 

Like Matt Wilson from 

Moffat Beach Brewing, I 

love my IPAs to be bitter 

beasts. But the new 

craze towards sweet hazy 

IPAs with low bitterness 

that has drawn him in, 

certainly piqued my 

interest as well because 

I also love a juicy pale 

ale. This brew seemingly 

marries my two loves 

successfully together. It 

has a smooth bitterness 

to delicately balance its 

lingering tropical fruit 

sweetness. A real thirst 

quencher. 


A CRAFTY BUNCH 

TRUSTY BREWS 


Way back in 1890 the town of Nambour started to 

take shape as the central hub for the farmers and 

businesses servicing the coastal developments of 

Queensland’s Sunshine Coast. 

Just 21 years later the first incarnation of a pub on 

the site that is now Stalwart Alehouse and Brewery 

was born in the shape of the timber saloon, The 

Residential Hotel. 

The pub was renamed as The Club Hotel in 1912, 

trading until January 7, 1938, when it burnt down in a 

fire that took out half of the town. 

In December 1938 the Club Hotel was reborn in its 

current art deco style – and the building – which was 

heritage listed by Sunshine Coast Council in the early 

2000’s has remained ever since. 

The pub had eventually closed, but in July 2020 the 

building’s true purpose was returned thanks to the 

hard work of Adam Tomlinson and his Stalwart team. 

Stalwart Alehouse and Brewery celebrated its first 

anniversary on July 18 this year, marking a major 

milestone in a journey that started nearly 20 years ago 

in Dublin. 

It was also a date that marked the next big step in 

Adam’s hoppy journey that can trace its origins all the 

way back to Ireland where he was first exposed to the 

brewing process in the early 2000s. 

“It was 2003, when I lived in Dublin, Ireland. I was 

drinking a lot of Guinness and I enjoyed the Guinness 

Tours of the brewery,” Adam said. 

Adam and his wife Donna spent three and a half years 

living abroad visiting as many countries as they could, 

adding 35 different stamps to their passports before 

returning to Australia and moving to the Sunshine 

Coast in 2005.


1920’S 

1960’S 

PICTURE: Courtesy of Picture Sunshine Coast, Sunshine Coast Council 

2021 

PICTURE: Courtesy of Picture Sunshine Coast, Sunshine Coast Council 



It was a trip to Deschutes Craft Brewery in Oregon in 

2008 that truly planted the idea of bringing the concept 

back home. Adam said friends took them on a tour of 

the brewery and from there he was hooked. He loved 

the beer, the atmosphere and the look and feel of the 

brewery itself and told his friends on the way out that 

one day, he’d love to do something similar in Australia. 

In 2009 Adam, a surveyor by training, said he started 

home brewing batches of beer, reading and studying all 

he could find on brewing techniques and methods. 

“It became somewhat of an obsession, I guess. 

More than 100 brews later I decided in 2015 to call 

my business Stalwart Brewing Company and I went 

about finding out how I was going to release my first 

commercial beer,” Adam said. 

Adam followed in the footsteps of fellow craft beer 

producers Black Hops who’d produced their inaugural 

Eggnog Stout as gypsy brewers using someone else’s 

equipment and in early 2017, The Sacred Chief beer 

was brewed and canned. In Easter 2017 the American 

Pale Ale style brew was being distributed by bars and 

venues on the Sunshine Coast. 

“That was my first beer, and at the end of 2017 I 

released my second commercial beer called Dreamtime 

Warrior in honour of my Aboriginal ancestry,” Adam said. 



A NEW MENU AND BROADENING RANGE OF 

WINE, SPIRITS AND COCKTAILS ARE ON OFFER 

AND GUESTS HAVE THE OPPORTUNITY TO 

PARTAKE IN GAMES OF GIANT JENGA, CONNECT 

4 OR BOARD GAMES ON OFFER AS PART OF THE 

VISITOR EXPERIENCE. 

The beers are named in honour of Adam’s family ties. 

He said his great, great-grandfather was a Navajo 

Indian who emigrated to Australia in the 1800s to 

chase gold in Gympie while his great grandmother 

was an Aboriginal from the Kabi Kabi land on the 

Sunshine Coast who was taken as part of the Stolen 

Generation and placed with a family in Brisbane. 

He launched a third beer, The Courageous Captain 

– Indian Pale Ale the following year, and in May 

2019 took the next step and bought the Wig and 

Pen Brewery in Canberra with a view to moving the 

brewing equipment to Queensland and finding a place 

to open his own brewery and alehouse here. 

Adam said the equipment was what former chief Wig 

and Pen brewer Richard Watkin, had used when he 

first became known as a champion brewer, before 

leaving to start up his own brewery Bentspoke – now 

one of the powerhouses of Australia’s craft beer 

scene. 

Hunting for a venue not too far from the family home 

close to Nambour, Adam came across the Club Hotel 

in October 2019. The contract was finally sorted in 

March 2020 and 10 days after, COVID hit. 

“I was left with a pub with no future and no beer. The 

initial plan was to open on the May long weekend – it 

ended up being July 18.” 

It’s been a family affair with Adam’s wife Donna 

lending a hand on the staffing side using her expertise 

in Human Resource Management and background in 

hospitality. His parents have also been active helping 

out at the venue. 

He said as they were getting ready for the grand 

opening in 2020 his Dad told him stories about his 

great grandfather drinking at the hotel in the 20s and 

30s and his grandfather drinking there in the 40s and 

50s. 

“The day we opened, on July 18, my grandfather 

would have turned 100,” Adam said. 

As we head towards Christmas 2021 Adam said the 

business has continued to evolve with plans in place 

for a Strawberry and Cream Sour, Tropical Ale and 

West Coast IPA to be released in time for the Summer 

season. 

Other new beers on the taps now include the Aussie 

Red Ale, Nambour Lager and Anniversary IPA. 

Outside of the range of local beer on offer, the venue 

has held a host of feature nights such as Parmi 

Nights, Trivia Nights and has brought live music back 

too. 

A new menu and broadening range of wine, spirits 

and cocktails are on offer and guests have the 

opportunity to partake in games of giant Jenga, 

Connect 4 or board games on offer as part of the 

visitor experience. 

Looking ahead to 2022 Adam said he will be 

introducing his mid-strength Aussie Lager and 

Summer Ale brews to bottleshops early in the year. 

Stalwart Brewery and Alehouse is at 78-84 Currie St, 

Nambour. Phone 5441 3265 or see stalwartbrewing. 

com.au for more.

A CRAFTY 

BUNCH 

W H Y N O T S T O C K & S U P P O R T 

4 Hearts Brewing 

The first brewery to open its doors in 

Ipswich in over 100 years, 4 Hearts’ 

brew masters are committed to 

premium local ingredients and 

profound taste. Preservative free and 

all natural they use the highest quality 

ingredients to consistently deliver a 

tasty beer every brew. Our core range 

features modern spins on traditional 

brews while our ever growing range 

of seasonal beers takes things to 

more adventurous levels, utilising 

local seasonal produce as inspiration 

(honey, rosella or carrots anyone…) 

0439 439 710 

4heartsbrewing.com 

Aether Brewing 

Aether is more than just a brewery or 

just some beer. It is an expression of 

creativity, innovation and quality which 

is hand crafted by a team who treat 

each other as family. We are driven 

by our shared unrelenting passion for 

what we do and the dedication we 

have for great beer shows in each and 

every beer that leaves our home in the 

North of Brisbane. From our multiple 

award winning core range to our highly 

anticipated seasonal releases, we 

create a beer for every taste. 

07 3815 6455 

aetherbrewing.com.au 

Ballistic Beer Co. 

At Ballistic we have a simple theory. 

Fresh beer is the best beer. That’s 

why we brew in small batches, more 

frequently, and store it cold so you get 

the same blast of flavour our brewers 

do. Our pale ales, lagers, IPAs, sours 

and special releases will blow away the 

traditional ideas and expectations of 

what beer should be. 

Set in an old World War II ammunitions 

factory in the historic, industrial suburb 

of Salisbury Ballistic HQ is home to a 

team of innovative brewers who believe 

everyone should have the chance to 

enjoy a well crafted, quality beer. 

07 3277 6656 

ballisticbeer.com 


Helios Brewing Company 

Helios is the sun god of Greek myths. 

Each morning the rising sun marks 

Helios’ crossing over into the mortal 

world, driving a chariot drawn by 

wild horses that only he can control. 

Helios Brewing Company harnesses 

the sun’s power to sustainably create 

craft beer. Our brewing infrastructure 

has been custom-designed to 

maximise energy and water efficiency, 

minimize waste and carbon-footprint 

while capitalising upon Queensland’s 

renewable natural resources. We brew 

beers that are malt-forward, balanced, 

and intense using only the best 

ingredients, impeccable technique and 

sustainable practices. 

07 3392 9739 

heliosbrewing.com.au 

Slipstream Brewing 

Slipstream Brewing is an 

independently owned brewery based 

in Brisbane. We are a small but 

passionate team, producing some of 

the most accessible and sessionable 

craft beers in Australia. We’re the 

missing gap between bland beer and 

wanky beer, our beers hit the bullseye, 

brewed with nothing but pure flavour 

in mind. Hops are the heroes and 

we milk them for all their worth. We 

love the freshness, juiciness the zing 

and the zest. One sip, it tastes so 

good – capture that feeling and fill the 

fridge with it. Beer is the last thing you 

should settle on, so come and get 

caught in Slipstream. 

07 3892 4582 

slipstreambrewing.com.au 

Burleigh Brewing Co 

Founded in 2006 by Peta and Brennan 

Fielding, Burleigh Brewing was one of 

the first independent craft breweries in 

QLD. Now celebrating 15 year of the 

brand, Burleigh Brewing has upgraded 

their Taphouse in Burleigh Heads, won 

countless awards for both business and 

beer (a testament to their shared and 

individual strengths), grown to a team 

of 70, and in their own humble, hardworking 

way, helped transform the Gold 

Coast’s craft brewing scene into one 

of the most vibrant and thriving in the 

country. 

07 5593 6000 

burleighbrewing.com.au

Q U E E N S L A N D L O C A L S 

A CRAFTY 

BUNCH 

Terella Brewing 

Terella means “Little Earth”, and 

we’re building our vision of a dream 

brewery, drawing inspiration from 

science, a serious love of beer, and our 

connection to the local land. 

We’ve planted ourselves in North Arm, 

a rural setting between the hinterland 

and farms of the Sunshine Coast, 

surrounded by crops and free roaming 

cattle. Our concept is based on a 

sustainable cycle, producing what we 

need and using what we produce. 

22 rotational taps and a new exciting 

beer released every week! Pushing 

the limits of Hops and Grains to 

produce quality small batch brews for 

enjoyment. 

0492 929 357 

sales@terellabrewing.com.au 

terellabrewing.com.au 

Your Mates 

Your Mates isn’t just a brand, it’s 

a lifestyle. Drinking good beer with 

good mates and having a bloody 

good time. We believe these simple 

pleasures are much sweeter with a 

good beer in hand. Mateship is our 

founding principle, it’s why we exist 

and encompasses everything we do. 

Our beers are represented by a few 

legendary characters we’ve all met 

in our lives, with distinct personalities 

matching their flavour styles. Our vision 

is to inspire mateship through great 

beers, and our mission is to build 

an inclusive beer community at our 

brewery on the Sunshine Coast, our 

beautiful backyard in Queensland and 

beyond! 

0456 492 889 

yourmatesbrewing.com 

Felons Brewing Co 

Founded by Brisbane locals, Felons 

Brewing Co. is a modern-day brewery 

proudly positioned on the banks of the 

Brisbane River. Our brewery is nestled 

down under the Story Bridge, within 

Howard Smith Wharves. We truly 

believe that beer is what binds us all 

to this great part of the world and as 

proud brewers, we believe in brewing 

with passion and freedom. 

07 3188 9090 

felonsbrewingco.com.au 


W H Y N O T S T O C K & S U P P O R T 

A CRAFTY 

BUNCH 

Stalwart Brewing 

The Stalwart story began when 

Adam Tomlinson, founder and 

brewer, travelled with his wife Donna 

to the United States in 2008 and 

experienced the emerging craft beer 

scene there. The Stalwart Core Range 

of beers consist of classic styles 

derived from some of the greatest 

brewing regions in the world. They 

are brewed to the highest standard 

of craft and quality. The brewery’s 

founder was inspired to honour his 

ancestors who originated from some 

of these great brewing countries like 

England, Ireland, Scotland, USA and 

Australia. 

07 5441 3265 

stalwartbrewing.com.au 

Revel Brewing Co. 

We are proud to be one of 

Queensland’s best independent 

breweries consistently producing 

Australian & International award 

winning beers. 

Bringing brewing back to Bulimba 

where the original Eagle Brewery 

resided in 1883 and the essence of 

QLD brewing began. Our beers are 

bursting with flavour and personality 

whilst possessing drinkability for 

everyone. 

Come and be a part of the Revel-ution! 

Matthew Flexman 

matt@revelbrewingco.com.au 

Boiling Pot Brewing Co. 

Everything we do at Boiling Pot 

Brewing Co. is influenced by our 

birthplace, Noosa, with all its beauty, 

nature and damn fine beer-drinking 

weather. 

We named the brewery in honour of the 

first headland in Noosa National Park, 

Boiling Pot, if you know it, you know it. 

If we could bottle the feeling you get at 

Boiling Pot, it’d be a bestseller. 

At Boiling Pot, we take what we do 

seriously but we know we’re not 

saving the world. Our mission is 

simple: to make life that little bit better 

for beer drinkers, one beer at a time. 

#cheerseverybody 

0414 415 920 

boilingpotbrewingco.com.au 


Heads of Noosa Brewing Co. 

Heads of Noosa Brewing Co. is an 

Australian independently owned 

brewery located in the heart of 

Noosa on the Sunshine Coast. With 

a passion for lagers and a stubborn 

focus on quality, we strive to produce 

simply exceptional beers. After nearly 

a decade in the making, we are here 

for the long haul, and we hope you join 

us on this journey... 

1300 1 HEADS 

headsofnoosa.com.au 

Granite Belt Brewery 

Granite Belt Brewery is a small batch 

brewery with a passion for creating 

unique, full flavoured beers that are 

perfect for every occasion. Our beers 

are made purely... to be enjoyed. 

We brew and bottle everything onsite 

in Stanthorpe on the Granite Belt, and 

is available for wholesale distribution 

07 4681 1370 

granitebeltbrewery.com.au 

The Catchment Brewing Co 

Catchment Brewing Co, located in a 

beautiful art deco building in West End 

is a fully functioning brewery, bar and 

restaurant and your one stop shop for 

all things craft beer, awesome food or 

functions. 

Whether sampling the medal winning 

core range beers named after iconic 

streets in the local catchment or the 

seasonal smash hits that will amaze 

you, it’s well worth a visit for a taste of 

West End. 

Catchment Brewing Co - For locals, 

by locals, everywhere. 

07 3846 1701 

bookings@catchmentbrewingco.com.au 

catchmentbrewingco.com.au

Paul St John-Wood PUB TALK 

CHECK COVID GRANTS 

All hospitality and tourism businesses operators are 

reminded that you may still be eligible for grants and 

relief measures offered through the State Government 

for COVID-19 support and recovery. To check your 

eligibility against the criteria and to apply visit business. 

qld.gov.au 

Gold Coast Region Hoteliers Breakfast Meeting 

Thank you to the hoteliers and QHA partners who 

were able to take time out of their businesses to attend 

the Gold Coast Region Breakfast Meeting at Robina 

Pavilion in September. We had over 100 attendees 

who were treated to a delicious breakfast thanks to 

PFD Food Services, and enjoyed the opportunity to 

network and idea share with industry counterparts. 

Special thank you to Damien and the team at Robina 

Pavilion for hosting the meeting and to all QHA 

partners who presented content to the attendees. 

The final hoteliers meeting for 2021 will be held in 

Bundaberg this month. Hoteliers from the meeting 

will have received details of the meeting via email and 

there is still time to register for anyone wanting to 

attend. 

Minors attending Christmas parties 

At this time of year the question always gets asked 

‘can minors attend their work Christmas party at 

the hotel if their parents are not there?’ The answer 

is YES. A minor is permitted on the premises when 

attending a function (a staff Christmas party for 

example), or is consuming a meal (a business may 

book their employees in for a Christmas dinner rather 

than a designated function). However if the party 

group move to the public bar for drinks after their 

meal or function booking then the minor can only 

remain if they are accompanied by an adult who is 

responsibly supervising them. The QLD Liquor Act 

defines a responsible adult as a parent, step parent 

or guardian of the minor, or an adult who has parental 

rights and responsibilities for the minor. If a person in 

the Christmas party group does not fit this criteria then 

following on from the function or dinner the minor is 

no longer an exempt minor and will need to leave the 

licenced premises. You must also be mindful of any 

specific conditions on your licence which may prevent 

minors (even exempt minors) from being on premise 

in certain areas of the venue or while entertainment is 

being provided. 

2022 QHA Membership Renewals 

It is that time of year again when your Queensland 

Hotels Association membership renewals will start 

arriving. Again you will receive your renewal invitation 

letters and invoices emailed directly to the primary 

contact for the venue or the relevant billing contact. 

With your support in 2021, the QHA have represented 

member’s interests across a broad range of issues, 

and we look forward to continuing a strong relationship 

with each of you again in 2022. 

Please do not hesitate to contact me directly if you 

require any assistance with the renewal process or if 

you would like any further information on your QHA 

membership. 


WINE with John Rozentals 

SHAW THING 

JOHN ROZENTALS DRINKS TO MURRUMBATEMAN’S 

SHAW WINES 

Shaw Wines is a family-owned-and-operated business 

located in Murrumbateman NSW, the heart of the 

Canberra cool-climate wine region — locally produced 

wines from the family’s estate-grown fruit. 

The Shaw Family first moved to Murrumbateman over 

30 years ago, and in 1998 purchased Olleyville, a 

historic 700-acre fine wool producing property dating 

back to the mid 19th century. 

The estate is truly a family affair headed by Graeme and 

Ann Shaw, who oversee the operation. 

Their two children, Tanya and Michael, are both fully 

employed in the family business as well as Tanya’s 

husband Michael. 

The business, produces a full range of top quality 

estate grown fruit which has enabled the Shaw family to 

consistently make superb-quality wines year after year. 

Located in a prime position at an elevation of around 

640 metres within what is described as a cool-climate 

region, the estate is quite unique in that several of the 

sites, with appropriately sloping aspects and superb 

soils, have microclimates perfectly suiting the production 

of outstanding cabernet sauvignon. 

With around 70 acres of riesling, semillon, merlot, 

malbec, shiraz and cabernet sauvignon under vines, the 

property supplies Shaw Wines with its entire production 

and can lay claim to the fact that they produce 100 per 

cent estate-grown wines. 

In the last five years, Shaw Wines has collected over 

300 medals and trophies from various Australian and 

International wine shows including the title of Best 

Australian Cabernet Sauvignon from the London 

International Wine Challenge in 2018. 

TOP SHELF with John Rozentals 

SHAW WINES 2017 

Reserve ‘Isabella’ Riesling ($40): 

BLUE PYRENEES ESTATE 2018 

Section One Shiraz ($38): 

Isabella Anderson was born in 1919 

and lived and worked on the Olleyville 

property until her retirement in 2007. 

The 2017 vintage was set up by good 

winter rain and a cooler spring. The 

grapes were picked at 11.5 Beaumé 

and only the free-run juice was used. 

Being high in acid, the wine was 

kept to mature for a couple of years 

prior to release. It shows fresh lime 

and citrus, and has a more rounded 

palate than an early-release riesling. 

Dark fruits and cinnamon mingle 

with toasty vanillin oak and a longlasting 

peppery and spicy tannin 

finish. The red is medium- to 

full-bodied, with firm tannin, fruit 

vibrancy and many possible food 

matches, including my suggestion 

of roast beef with country 

vegetables. 

WINE OF THE WEEK 

SHAW WINES 2016 

Reserve ‘Merriman’ 

Cabernet Sauvignon ($65): 


Note: potential travellers should check the status of 

individual events and establishments with regard to the 

coronavirus outbreak. 

Each vintage Graeme Shaw selects 

his favourite red wine and gives 

it the title of ‘Merriman’ in honour 

of pioneer George Merriman who 

championed the cool-climate 

Murrumbateman region through 

the production of world-class 

wool. The 2016 vintage is showing 

great promise and will be good for 

cellaring for many years to come. 

Match with prime lamb.

TRADE DIRECTORY 

HOLDING REDLICH 

Full range of commercial legal services to assist the liquor and 

gaming industry, including all Liquor/Gaming applications and 

advisory, WHS, employment and property services. 

Robert Lyons | P: 07 3135 0559 

E: robert.lyons@holdingredlich.com 

Darren Anderson | P: 07 3135 0542 

E: darren.anderson@holdingredlich.com 

www.holdingredlich.com 

INSURANCE | RISK MANAGEMENT | CONSULTING 

Your trusted advisor, helping you identify the risks your 

business faces and finding the right insurance solution to 

protect the future of your business. 

Call: 1800 240 432 

www.ajg.com.au 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape or demands placed on your 

business, we have the ability to deliver equipment that is 

functional, adaptable and reliable. Convotherm, Waldorf, 

Waldorf Bold, Turbofan, Washtech. 

P: 1300 268 798 E: info@moffat.com.au 

Service department: 1300 264 217

TRADE DIRECTORY 

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND 

Mullins’ hospitality team has unrivalled experience in the liquor 

and gaming sector, developed over 30 years. From greenfield 

applications and integrated developments to liquor and 

gaming compliance and employment advice - we are your 

one-stop-shop to ensure the best outcomes for your hotel. 

Curt Schatz, Managing Partner 

Direct: 07 3224 0230 

Email: cschatz@mullinslawyers.com.au 

mullinslawyers.com.au 

STODDART 

Stoddart are one of Australia’s leading manufacturers and 

importers of a large range of world leading equipment for 

food service and bar applications. 

Darrin Miller 

P: 0417 867 979 E: dmiller@stoddart.com.au 

stoddart.com.au 

RAMSDEN LAWYERS 

The commercial team at Ramsden 

Lawyers has extensive expertise in 

hospitality, liquor and gaming law. 

Call us today for a free 30-minute 

consultation. 

P: 1300 749 709 

www.ramsdenlaw.com.au 

CASINO CONSOLES 

Footrest, slimline and cashless bases 

available. Casino Consoles, the only 

name you need when it comes to 

professional poker machine bases 

and screening. 

P: 07 3890 2969 

www.casinoconsoles.com.au 

SCIENTIFIC GAMES 

This new generation of exciting game 

content draws on the strength of 

Scientific Games to create one of 

the most dynamic game libraries 

in the market. 

P: 07 3458 9180 

www.sggaming.com/australia 

QHA 

MEMBER 

OFFER 

CITY PROPERTY SERVICES 

Over 25 years of commercial cleaning services | Triple certified 

Quality assured | EcoClean Certified using environmentally 

friendly products. Get 2 weeks free with any 12 month 

contract when mentioning this advert. 

Free Quotations P: 1300 630 636 or 07 3391 2005 

www.citypropertyservices.co 

ADVERTISING & 

PROMOTION 

For more information on 

advertising and promoting 

your business in the QHA 

REVIEW contact Simon Cross 

qhareview@qha.org.au or 

0413 698 630 


QHA PARTNERS & CORPORATE MEMBERS 

QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. 

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES 

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA 

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999. 


ACCOUNTING/ TAX 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

HLB Mann Judd - 

Chartered Accountants 

Ph: 07 3001 8800 

hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

prosperityadvisers. 

com.au 

SW Accountants & 

Advisors 

Ph: 07 3085 0888 

shingwing.com.au 

Clarity Management 

Ph: 3058 9732 

claritymg.com.au 

Hotel Accountants Pty Ltd 

Ph: 07 5560 8988 

hotelaccountants.com.au 

McGrathNicol 

Ph: 07 3333 9800 

mcgrathnicol.com 

Professional Client Services 

(QLD) P/L- Accountants & 

Business Advisors 

Ph: 07 3209 4452 

pcsqld.com.au 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

CONSTRUCTION 

Ashley Cooper 

Construction 

07 3142 5915 

ashleycooper.com 

BSPN Architecture 

Ph: 07 3851 9100 

bpsn.com.au 

Paynters - Design & 

Construction 

Ph: 07 3368 5500 

paynters.com.au 

Rohrig Constructions 

Ph: 07 3257 4411 

rohrlg.com.au 

Open Projects 

Ph: 1800 461 421 

openprojects.com.au 

BWC Constructions Pty Ltd 

Ph: 0403 579 997 

bwcgroup.com.au 

Hot Concepts Design and 

Construction 

Ph: 07 3277 7740 

hotconcepts.com.au 

ICM Construction 

Ph: 1300 798 107 

icmco.com.au 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

accolade-wines.com 

CUB Premium 

Beverages 

Ph: 07 3666 4104 

cub.com.au 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

brown-forman.com 

Campari Australia Pty Ltd 

Ph: 07 3253 1801 

camparigroup.com.au 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

cub.com.au 

Coca-Cola Amatil 

Ph: 13 26 53 

ccamatil.com 

Diageo 

Ph: 07 3257 0800 

diageo.com 

Ice & Beverage Solutions 

Ph: 0414 938 276 

iceandbeverage.com.au 

Lion 

Ph: 07 3361 7400 

lionco.com 

Liquid Specialty 

Beverages 

Ph: 07 5440 2006 

liquidsb.com.au 

Pernod-Ricard Australia 

Ph: 07 3340 5471 

pernod-ricard.com 

Red Bull Australia 

Ph: 02 9023 2892 

redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

samsmith.com 

Sirromet Wines 

Ph: 07 3206 2999 

sirromet.com 

Southtrade International 

Ph: 07 3085 7418 

southtradeint.com.au 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 

Your Mates Brewing 

Company 

Ph: 07 5329 4733 


4 Hearts Brewing Co. 

Ph: 0428 236 436 


Heads of Noosa Brewing 

Co. 

Ph: 0401 399 625 

headsofnoosa.com.au 

Nextgen Liquor Marketing 

Pty Ltd 

Ph: 0414 654 778 

nextgenlm.com.au 


0408 920 759 


BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

bunnings.com.au 

Artistic Flooring 

Ph: 07 3890 7799 

artisticflooring.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - Security 

and Training 

Ph: 07 3212 8460 

bestsecurlty.net.au 

Frontier Leadership 

Ph: 0423 097 246 

frontierleadership.edu.au 

Federation Academy 

Ph: 0423 097 246 

federationacademy.edu.au 

Lighthouse Safety & 

Compliance 

Ph: 0422 669 631 

www.lighthousesafety.com.au 

MLKA Hospitality 

Recruitment 

Ph: 07 4128 8400 

mlkarecruitment.com.au 

TAFE Queensland 

Ph: 1300 308 233 

tafeqld.edu.au 

Tribe Workforce Solutions 

Ph: 07 3238 0808 

tribeworkforce.com.au 

Zenith Hospitality Staffing 

Solutions 

(07) 3002 4000 

zenithhospitality.com 

ENERGY GAS/POWER 

BOC Limited 

Ph: 07 3212 4135 

boc.com.au 

Xpress Industries 

Ph: 07 5495 6222 

solarxpress.com.au 

TransTasman 

Energy Group 

Ph: 1300 118 834 

tteg.com.au 

Building Tuner 

Ph: 0422 218 375 

buildingtuner.com.au 

ELGAS 

Ph: 02 9672 0777 

elgas.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

Beyond Payment 

Systems Pty Ltd 

Ph: 07 3505 2217 

beyondpaymentsystems. 

com.au 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

Commonwealth Bank of 

Australia 

Ph: 0476 824 307 

CommBank.com.au 

Gallagher Insurance 

Brokers 

Brisbane: 07 3367 5000 

Nth QLD: 07 4753 5311 

Toowoomba: 07 4639 7102 

ajg.com.au 

Get Capital 

Ph: 0498 137 007 

getcapital.com.au 

Green Finance Group 

Ph: 0457 883 700 

greenfinancegroup. 

com.au 

GSA Insurance Brokers 

Ph: 02 8274 8138 

gsaib.com.au 

Waratah Debt Capital 

Ph: 0448 681 783 

waratahmanagement. 

com.au 

Westpac Banking 

Corporation 

Ph: 0438 701 195 

westpac.com.au 

Austcover 

Ph: 0412 286 511 

austcover.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

BUPA - health insurance 

Ph: 134135 

(quote ID 2109197) 

bupa.com.au 

Trinitas Australia Pty Ltd 

Ph:1300 836 025 

trinitas3.com.au 

FURNITURE SUPPLY 

Table Top Innovations 

07 5532 7191 

tabletopinnovations.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

PFD Food Services 

Ph: 131 733 

pfdfoods.com.au 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Simon George and Sons 

Ph: 07 3717 1400 

simongeorge.com.au 

GAMING & RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

konamiaustralia.com.au 

MAX 

Ph: 0436 839 857 

max.com.au 

Scientific Gaming 

Ph: 02 9773 0299 

scientificgames.com 

Simtech 

Ph: 07 5596 6993 

simtechcreations.com 

Tabcorp Keno 

Ph: 07 3243 4113 

tabcorp.com.au 

TAB 

Ph: 1800 823 888 

tab.com.au 

UTOPIA Gaming Systems 

Ph: 1800 200 201 

utopiagaming.com.au 

Australian Pokie Consoles 

Ph: 0413 261 777 

clubsandpubs.com.au 

HOSPITALITY 

CONSULTANTS 

AHS Hospitality 

Ph: 07 5512 6143 

ahshospitality.com.au 

Clear to Work 

Ph: 07 3399 2894 

cleartowork.com.au 

Commercial Licensing 

Specialists 

Ph: 07 5526 0112 

clslicensing.com.au 

DNS Specialist Services 

Ph: 0433 906 809 

dnsspecialistservices.com.au 

DWS Hospitality Specialists 

Ph: 07 3878 9355 

dws.net


QHA PLATINUM PARTNERS 

Frontline Hospitality 

Queensland 

Ph: 07 3319 1863 

frontlinerecruitmentgroup. 

com/hospitality 

Sculpture Hospitality 

Queensland 

Ph:0427 532 925 

sculpturehospitality.com 

Now Book It 

Ph: 1800 265 726 

nowbookit.com 

Nuvho 

Ph: 07 3357 9951 

nuvho.com 

Prostaff Events Pty Ltd 

Ph: 07 3061 8644 

facebook.com/Prostaff-Events 

HOTEL ENTERTAINMENT 

Fox Sports 

Ph: 0403 061 412 

foxsports.com.au 

Foxtel for Business 

Ph: 1300 720 630 

austar.com.au 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

skychannel.com.au 

The Card Network 

Ph: 1300 375 346 

thecardnetwork.com.au 

Grub Lab 

Ph: 0436 125 037 

grublab.io 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

powerjeffrey.com.au 

CRE Brokers 


crebrokers.com 

HTL Property 


htlproperty.com.au 

JLL 

Ph: 07 3231 1311 

jll.com.au 

LEGAL 

Mullins 

Ph: (07) 3224 0222 

mullinslawyers.com.au 

Corrs Chambers 

Westgarth – Lawyers 

Ph: 07 3228 9778 

corrs.com.au 

Commercial Licensing 

Specialists 


clslicensing.com.au 

Holding Redlich 

Ph: 07 3135 0500 

holdingredlich.com 

HopgoodGanim Lawyers 

Ph: 0419 762 469 

hopgoodganim.com.au 

Ramsden Lawyers 

Ph: 07 5554 1964 

ramsdenlaw.com.au 

QHA DIAMOND PARTNERS 

QHA GOLD PARTNERS 

Nightlife - Music & Video 

Freecall: 1800 679 748 

nightlife.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

proscore.com.au 

Rooks Entertainment 

Ph: 07 4068 8633 

rooks-entertainment.com.au 

HOTEL & BAR SUPPLIES 

BOC Limited -Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

boc.com.au 

LIQUOR 

BUYING GROUPS 

Bottlemart 

Ph: 1300 733 504 

bottlemart.com.au 

Independent Liquor 

Group 

Ph: 07 3713 2751 

ilg.com.au 

Liquor Legends 

Ph: 07 3107 7422 

liquorlegends.com.au 

LIQUOR 

WHOLESALE GROUPS 

BDO Australia 

Ice & Beverage 

Solutions 

QHA SILVER PARTNERS 

Off Market Hotels 

Trans Tasman Energy 

Group 

QHA BRONZE PARTNERS 

UTOPIA Gaming 

Systems 


Company 

Reward Hospitality 

Ph: 07 3341 5929 

rewardhospitality.com.au 

Stoddart 

Ph: 0437 576 447 

stoddart.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

Off Market Hotels 

Chris Cameron 

Ph: 0477 271 875 

offmarkethotels.com.au 

ALM (Australian Liquor 

Marketers) 

Brisbane: 07 3489 3600 

Townsville: 07 4799 4022 

Cairns: 07 4041 6070 

almliquor.com.au 


Company 

Ph: 07 5329 4733 


4 Hearts Brewing Co. 

Ph: 0428 236 436 



0408 920 759 


13cabs 

Best Security 

Beyond Payment 

Systems 

BOC Limited 

BSPN Architecture 

Cashzone 

Complete Property 

Service Australia 

Get Capital 

Green Finance Group 

GSA Insurance 

Brokers 

H&L 

HLB Mann Judd 

Liquid Specialty 

Beverages 

me&U 

MSL Solutions 

Open Projects Group 

Paynters 

Payo 

Pillow Talk 

Platypus Print 

Packaging 

Power Jeffrey and 

Company 

Prosperity 

Advisers QLD 

Rohrig Constructions 

Red Bull Australia 

Simtech 

Southtrade 

International 

SW Accountants & 

Advisors 

The Card Network 

Waratah Debt Capital 

Xpress Industries 



APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT 

OF LICENSED VENUES 

TRAINING 

“HONESTLY THE BEST TRAINING 

SESSION! FUN AND LIGHT-HEARTED 

WHILE BEING VERY INFORMATIVE AND 

KNOWLEDGEABLE. THANKS, QHA.” 

OTHER COURSES OFFERED: 

Online RSA/RSG Training 

Gaming Nominee Training 

Employment Relations Training 

Employment Relations Webinar 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 

For more information please contact the 

QHA Training Centre 

Ph: 07 3221 6999 Fax: 07 3221 6649 

Email: training@qha.org.au 

Web: www.qha.org.au 

OTHER / 

UNIFORMS / 

PROMOTIONAL 

Pillow Talk 

Ph: 07 3248 4900 

pillowtalk.com.au/ 

commercial 

POINT OF SALE / 

PAYMENTS 

Cashzone 

Ph: 0466 148 752 

cardtronics.com.au 

H & L Australia Pty Ltd 

Ph: 1800 778 340 

hlaustralia.com.au 

MSL Solutions 

Ph: 0448 134 625 

mslsolutions.com 

Bepoz Retail Solutions 

Ph: 1300 023 769 

bepoz.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

PRINTING / PACKAGING 

Platypus Print Packaging 

Ph 07 3352 0300 

www.platys.com.au 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

bestsecurity.net.au 

Complete Property 

Service Australia 

Ph: 07 3180 3800 

cpsa.online 

CMBM Facility Services 

Ph: 07 3391 1040 / 

0419 708 715 

cmbm.com.au 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

JC Eco Blasting 

Ph: 0417 702 227 

jcecoblasting.com 

Lotus Commercial Pty Ltd 

Ph: 1300 653 536 

lotusfilters.com.au 

Luxxe Outsourced Hotel 

Services 

Ph: 0426 263 636 

luxxe.com.au 

Tru Security Services 

Phone: 0452 377 662 

trusecurity.com.au 

SUPERANNUATION 

lntrust Super Fund 


intrust.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

me&U 

Ph: 02 9057 8500 

meandu.com.au 

Payo 

Ph: 0450 240 622 

payo.com.au 

BSV 

Ph: 1300 244 727 

bigscreenvideo.com.au 

DQ VIP Systems 

Ph: 0448 749 008 

getdqd.com 

Our Kloud 

Ph: 1300 700 929 

ok.com.au 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

IDU Technologies Pty Ltd 

mitch@idu-identification.com 

idu-identification.com 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

jbhifi.com.au 

onPlatinum ICT 

Ph: 0402 281 561 

onplatinum.com.au 

Scantek Solutions 

Ph: 1300 552 106 

scantek.com.au 

Schmick Cards 

Ph: 07 5514 6616 

schmick.com.au 

Tanda 

Ph: 1300 859 117 

tanda.co 

TableTime Pty Ltd 

Ph: 0405 052 682 

tabletime.com.au 

Vix Vizion Pty Ltd 

0413 026 918 

www.vixvizion.com 

13001 COMMS Pty Ltd 

Ph: 1300 126 667 

13001comms.com.au 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

apeagers.com.au 

13cabs 

Ph: 132 227 

13cabs.com.au 

WASTE MANAGEMENT 

Bottlecycler (QLD) Pty Ltd 

Ph: 1300 306 039 

bottlecycler.com 

Envirobank Recycling 

Ph: 07 3063 7677 

envirobank.com.au

How about 

a round of shots? 

Here at the QHA, we’re calling 

on hoteliers and publicans 

to encourage their staff and 

patrons to get vaccinated so 

we can get life back to normal.

01_QHA_November_Cover-digital

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