THE SILENT REVIEW_SPRING EDITION 2021_WEB

SPRING EDITION 2021 

THE 

SILENT REVIEW 

THE UNION WITH A FLIGHT PATH 

THE FAAA MEMBERS MAGAZINE 

© 2021

INSIDE THIS SPRING ISSUE 

4 

MESSAGE 

FROM THE 

SECRETARY 

22 

TAX AGENTS 

24 

THE PRECINCT 

CHOCOLATERIE 

CAFÉ, SYDNEY 

6 

COVID-19 AND 

WORKERS 

COMPENSATION 

ENTITLEMENTS 

28 

BUSINESS 

DIRECTORY 

12 

GIVEN TO 

FLY 

10 

CREW REST: 

GOODBYE ARTHUR 

MANSOUR! 

20 

EBA BASICS 

The Silent Review 

has been produced for the 

entertainment and information of 

the FAAA membership. All opinions 

and points of view are those of the 

contributors and authors alike and 

remain their own property. © No 

reproduction of any material found 

within The Silent Review is 

permitted without permission 

from the Association. 

These and loads more 

articles, information and 

special offers ahead. 

FLIGHT ATTENDANTS’ ASSOCIATION 

OF AUSTRALIA INTERNATIONAL DIVISION 

20 Ewan Street Mascot NSW 2020 | Email: info@faaa.net 

Cover photo 

provided by 

by Sarah de Wilt 

Telephone: +61 2 8337 1111 | Fax +61 2 8337 1122 Toll free 1800 267 952 | www.faaa.net 

2 SPRING EDITION 2021

EDITOR’S 

NOTE 

Welcome to the 2021 Spring Edition of the Silent Review, 

your cabin crew magazine. 

In this edition we honour a remarkable person, Arthur Mansour. Many of us know 

Arthur from flying and more so from his position in the EP department. Arthur has 

many skills and this article outlines how much more there is to that smiling face he 

so often parades. 

As we phase out of lockdown into “return to flying," it is important we understand 

the legislation related to contracting Covid in the workplace. We welcome Michael 

Hyland, the FAAA associated legal expert, on all matters Workers Compensation and 

in particular contracting Covid at work. Michael talks in detail about what transpired 

when flying was being wound back in March 2020 as the pandemic was declared. 

Learn what we can expect in relation to this going forward. 

Our very own councillor, Benjamin Parker writes about Enterprise Bargaining 

Agreements (EBAs) and explains a little more about them in detail. Ben’s article 

covers a broad scope of industrial law items, which is important to understand as 

this relates to our job as cabin crew. 

There is a great article on our extremely well respected ex-CSM Sam Barripp who 

took VR and moved into a new world of customer service and hospitality. 

Plus, the FAAA business directory along with other discounted offers throughout 

the magazine. 

Last of all, the cover page was a creative contribution by our very own QCCA 

councillor and editor, Sarah de Wilt. 

Enjoy the read and welcome back! 

Lou Nesci and Sarah de Wilt 

SPRING EDITION 2021 3

MESSAGE FROM THE 

SECRETARY 

By Teri O’Toole – Federal Secretary 

As we get ready to return to flying I recognise that it’s a very stressful time. 

It will take a bit of time and effort to get back into the swing of 

what flying will be post Covid. 

It will take a bit of time and effort to get back into the swing of what flying will be post Covid. 

The FAAA are never here to increase your stress or anxiety in your workplace. Yet, we have an obligation 

to ensure everyone understands the climate and the industrial issues that are attached to the return to flying 

and also YOUR EBA negotiations. 

We need to highlight every issue and every possibility from the company’s claim and ensure that all crew 

are informed and educated on this critical vote. 

Whilst some may say there is not a lot in this qantas long haul eba to be concerned about, the critical 

impact on the company’s proposed changes will impact the conditions of cabin crew forever. Once any 

conditions are lost, they cannot be regained. 

All in all, cabin crew are aviation’s first responders and we are simply asking that our airlines respect the 

important role we play in the Buisness and reward us accordingly. 

BLAKEY’S BYTES 

Safe tips for your identity security 

Avoid posting critical information such as names, phone numbers, 

addresses, school and work locations, and other sensitive information 

(whether it’s in the text or in the photo you took). 

Disable geotagging! Geotagging allows anyone to see where you are 

and where you aren’t! 

Learn about how to change privacy settings on your Facebook account 

(and your children’s social media accounts). Learn more here on 

how to set your privacy settings for Facebook. 

Never accept Friend requests or LinkedIn from 

people you don’t know. 


ele 

works” se 

and informatio 

payment of the bonu 

position of Qantas Super a 

This means that the bonus may 

may stop, pause or vary the terms an 

extend the timeframe for the bonus offer. 

Qantas Superannuation Limited ABN 47 003 806 

Qantas Superannuation Plan ABN 41 272 198 829 (Qanta 

This information is of a general nature and does not take into 

needs. Before making a decision about Qantas Super, consider your 

and read the PDS and Supplementary Member Guide for Gateway and any 

membership.. 1 You will be a Retirement Member if you open an Income Account 

a condition of release that entitles you to unrestricted access to your super. For m 

“Accessing your benefits” in the “How Super works” section of the Gateway Member Guid 

apply to Transition to Retirement Members. 2 The payment of the bonus is at the discretion of th 

Super at the time, which is monitored by the Trustee periodically. This means that the bonus may vary 

may stop, pause or vary the terms and conditions of the offer without notice. Qantas Super may extend the 

Qantas Superannuation Limited ABN 47 003 806 960 AFSL 288330 (Trustee, we, us) is the trustee of the Qantas S 

Super or Plan), and is the issuer of interests in the Plan. This information is of a general nature and does not take into accou 

needs. Before making a decision about Qantas Super, consider your objectives, financial situation and needs before acting and 

for Gateway and any other member disclosure documents applicable to your membership.. 

Give your retirement a boost 

If you open a Qantas Super income account for the first time as a Retirement Member 1 , 

you’ll receive a bonus to your account balance. This is calculated at up to 0.7% of the 

balance you transfer from your super account to your new income account 2 . 

For example, if you transferred a balance of $500,000 to your new income account, you 

could receive a bonus of up to $3,500. Terms and eligibility criteria apply. 

qantassuper.com.au/income 

1 

You must be a Retirement Member as defined in the Gateway Member Guide Supplement to be eligible for the bonus. 2 The payment of the bonus is at the discretion of the Trustee, 

and depends on the tax position of Qantas Super at the time, which is monitored by the Trustee periodically. This means that the bonus may vary and could reduce to be zero at any 

time, and that we may stop, pause or vary the terms and conditions of the offer without notice. Visit qantassuper.com.au/income for terms and conditions. 

Qantas Superannuation Limited ABN 47 003 806 960 AFSL 288330 (Trustee, we, us) is the trustee of the Qantas Superannuation Plan ABN 41 272 198 829 (Qantas Super or Plan), 

and is the issuer of interests in the Plan. This information is general in nature and does not take into account your personal objectives, financial situation or needs, which you 

should consider before making a decision about Qantas Super. You should also read the PDS and Supplementary Member Guide for Gateway and any other member disclosure 

documents applicable to your membership. Information correct at July 2021. 


COVID-19 AND WORKERS 

COMPENSATION 

ENTITLEMENTS 

by Michael Hyland 

To date forty-eight members of the Flight Attendant’s Association of Australia 

have submitted workers compensation claims for Covid-19 infection. The majority 

of the members who were employed by Qantas were Sydney based. Qantas 

accepted liability for the claims. Thereafter the members were paid weekly 

compensation for certified periods of total or partial incapacity for work and injury 

treatment expenses were paid on their behalf. 

Most of the relevant members were infected with 

Covid-19 during the first wave of the virus. Early 

symptoms of the disease differed on a case to case basis. 

Commonly reported symptoms included but were not 

limited to a loss of taste and smell, rapidly increasing 

levels of fatigue and myalgia, shortness of breath, chest 

pain, persistent headaches and flu-like symptoms. 

The inherent Covid-19 high risk contagion environment 

of the cabin of a commercial aircraft crystallised for the 

cabin crew of QF28 operating from Santiago to Sydney 

on 27 March 2020. Of the fourteen crew, eight were 

infected with Covid-19. 

The vagaries of Covid-19 were chillingly illustrated by 

its impact on two of the infected QF28 crew, referred to 

hereafter as FA1 and FA2. 

FA1 began suffering from respiratory symptoms, including 

a cough and fever, during the flight from Santiago to 

Sydney. Following arrival into Sydney, FA1 undertook 

a Covid test which was reported as positive. On NSW 

Health Department directions FA1 self-isolated at home. 

His respiratory symptoms gradually improved over a 

10-12 day period. 

However, in mid-April 2020 FA1’S condition rapidly 

deteriorated and he developed acute urinary retention 

requiring home attendance by paramedics for insertion 

of a catheter. Within 24 hours FA1 developed disturbing 

neurological symptoms including increasingly poor 

balance and difficulty walking. An ambulance was again 

called and FA1 was conveyed to a public hospital. 

Emergency Department investigations, including an 

MRI scan, established that FA1 was suffering from 

post-infectious transverse myelitis, an inflammation of 

the spinal cord. As a result of the diagnosis, FA1 was 

hospitalised for 11 days. Following his discharge, 

FA1 was required to use a walking stick for 5-6 weeks. 

Although it is now 18 months since FA1 was Covid 19 

infected, he continues to suffer balance problems and his 

long term prognosis remains uncertain. 

FA2 began to suffer symptoms of fatigue and body aches 

on 2 April 2020. The severity and range of symptoms 

suffered dramatically escalated within a 24-hour period. 

On 5 April 2020, test results established that FA1 was 

Covid- 19 infected. On NSW Department of Health 

directions, FA2 was required to isolate at her residence 

with her husband and two children. 

In the early stages of her isolation FA2 began suffering 

from high levels of stress and anxiety due to the Covid-19 

infection risk she posed to her children and husband. The 

basis for FA2’s stress and anxiety was the life-threatening 

risk to her children and husband if they contracted 

Covid-19. Both children were asthmatics and FA2’s 

husband also suffered from an underlying health condition. 


COMPENSATION LAWYERS 

1800 455 725 NO WIN - NO FEE * 

lhd.com.au 

PLEASE CONSIDER US FOR ALL YOUR COMPENSATION LEGAL NEEDS INCLUDING: 

WORKERS COMPENSATION | MOTOR VEHICLE ACCIDENT | SLIP AND FALL 

MEDICAL NEGLIGENCE | SUPERANNUATION | CONTESTING WILLS 

OTHER SERVICES: 

WILLS & ESTATES | CONVEYANCING | EMPLOYMENT LAW | FAMILY LAW 

SYDNEY | MELBOURNE | BRISBANE | PERTH | HOBART 

*EXCLUDES DEFENDANT COSTS 


FA2’s fears were realised when both of her children and 

her husband were diagnosed with Covid-19 in or around 

mid-April 2021. The diagnoses exacerbated FA1’s stress 

and anxiety. 

During her period of infection, FA2 undertook multiple 

covid tests. The results of the third test undertaken on 

8 May 2020 were reported as negative. 

Before being Covid infected, FA2 had no prior medical 

history of suffering from blurred vision or sensitivity to 

light. However, in or around early June 2020, FA1 began 

suffering both. 

On consulting with an ophthalmologist, FA2 was 

diagnosed as suffering from central serious retinopathy 

(“CSR”) in her right eye. CSR is a disease which if 

left untreated can cause visual impairment. FA2’s 

ophthalmologists opined that although it was early days in 

terms of understanding the effects of Covid-19 he was not 

aware of any causal relationship between Covid-19 and 

the development of CSR. 

In or around four months after her CSR diagnosis, FA2 was 

diagnosed by her ophthalmologist as also suffering from 

left eye nummular keratitis, an inflammation of the cornea. 

In respect to causation, FA2’s ophthalmologist opined that 

the left eye condition may have been a long-term effect of 

Covid-19. 

Although liability had been accepted for FA2’s earlier 

Covid-19 workers compensation claim, Qantas denied 

funding liability for FA2’s CSR and nummular keratitis 

treatment expenses which totalled just over $1,000. 

FA2 successfully challenged Qantas’ treatment expenses 

funding determination in the NSW Personal Injury 

Commission. Expert medical evidence relied on by FA2 

included an independent medical examination report 

provided by an ophthalmic surgeon. In his report the 

surgeon expressed the opinion that FA2’s “symptoms 

of blurring and glare sensitivity were initially due to the 

effects of the CSR and then nummular keratitis and 

these were caused or exacerbated by the effects of the 

Covid-19 infection.” 

Although it is now 18 months since FA2 was Covid-19 

infected, she continues to suffer problems with breathlessness 

and her long-term prognosis also remains uncertain. 

The long-term persistence of some Covid 19-symptoms 

which continue to be suffered by FA1 and FA2 raises the 

question as to whether either or both are suffering from 

a post Covid-19 condition, which is being increasingly 

referred to in the media as long Covid. 

Noting that the pandemic is yet to reach its second 

anniversary date, medical research into long Covid is still 

evolving. However, early research results provide cause 

for significant concern that sufferers of long Covid face the 

potential risk of permanent damage to one or more organs, 

including but not limited to the respiratory system, heart 

and liver. 

So, what is long Covid? 

In early October 2021, the World Health Organisation 

provided the following clinical case definition of post 

Covid-19 condition. 

Post Covid-19 condition occurs in individuals with a 

history of probable or confirmed SARS CoV-2 infection, 

usually three months from the onset of Covid-19 with 

symptoms and that last for at least two months and 

cannot be explained by an alternative diagnosis. Common 

symptoms include fatigue, shortness of breath, cognitive 

dysfunction but also others and generally have an impact 

on everyday functioning. Symptoms may be new onset 

following initial recovery from an acute Covid-19 episode 

or persist from the initial illness. Symptoms may also 

fluctuate or relapse over time. 

Subject to the provisions of workers compensation 

legislation at the Commonwealth level and in each State 

and Territory, the entitlements of a long Covid- 19 infected 

worker may extend to claiming permanent impairment 

lump sum compensation. 

For the extreme scenario, the Covid- 19 infection of a 

worker being fatal, do the deceased worker’s dependents 

or in the absence of dependents, the deceased worker’s 

Estate have any compensation entitlements against the 

deceased workers employer? 

For a New South Wales widow, this question was 

answered in the affirmative by the NSW Personal Injury 

Commission on 10 August 2021 in the matter of Sayde 

Sara v. G & S Sara Pty Limited. 

Sayde Sara (“the applicant”) was the widow of Georges 

Sara (“the worker”). The respondent employer was part 

of a group of companies that provided dental technician 

products and services both in Australia and in the United 

States. The worker was both a director and an employee 

of the respondent. 


The worker travelled to New York for business purposes 

on 15 July 2020. On around 18 or 19 July 2020 he began 

suffering from symptoms of CovId-19 but did not consult 

with a doctor. On 23 July 2020 the worker was admitted 

into hospital in New York and diagnosed with Covid-19 

on the same date. During his extended period of hospital 

admission, the worker suffered several heart attacks and 

strokes. The worker died on 21 November 2020 due to 

respiratory complications from Covid-19. 

The applicant claimed a death lump sum benefit, funeral 

and associated expenses and treatment expenses. 

In denying liability for the applicant’s claim, the respondent 

employer’s insurer contended that the worker contracted 

Covid 19 in a social setting outside of the course of his 

employment and/or the work performed by the worker 

was for a US company and hence was not covered by the 

New South Wales Workers Compensation Act. 

The issue to be determined by the Personal Injury 

Commission was whether the worker was in the course of 

his employment with the respondent when he contracted 

Covid-19. 

The Commission held that the worker probably 

contracted Covid-19 during the course of his travel to 

the United States. As such, the Commission determined 

that the worker contracted the virus in the course of his 

employment. Orders entered for the applicant included an 

order for payment of a death lump sum benefit in the sum 

of $834,200. 

The Commonwealth and all State and Territory workers 

compensation statutes include provisions for death benefit 

lump sum claims, funeral and associated expenses and 

claims for weekly compensation where a deceased worker 

had a financially dependant spouse and/or financially 

dependant children. 

With the significant number of deaths resulting from 

the 2021 Delta outbreak in NSW, Victoria and the ACT, 

it is anticipated that more death benefits claims will be 

pursued by families and/or the Estates of worker’s who 

suffered fatal Covid-19 infections. 

With the gradual increase in domestic operations and 

Qantas’s recent announcement of recommencement 

of international flights from 1 November 2021, it is also 

anticipated that there is potential for a “spike” in the 

submission of workers compensation claims by members 

who become infected with Covid-19 arising from or 

during the course of their employment. 

New South Wales based members of the Association 

who suffer Covid-19 infection in the future will have the 

benefit of 2020 amendments made to the NSW Workers 

Compensation Act 1987. The amendments introduced a 

presumption that workers in prescribed employment who 

contract Covid-19 are automatically presumed to have 

contracted it in the course of their employment, unless 

the contrary is established. 

The Workers Compensation Amendment (Consequential 

Covid-19 Matters) Regulation 2020 (NSW) commenced 

on 24 July 2020. The Regulation sets out the medical tests 

and results for prescribed workers, how the presumption 

applies and types of prescribed employment. Prescribed 

employment includes employment in passenger 

transport services. 

Under the Regulation eligible workers are presumed to 

be incapable of work until 21 days from the date of 

illness, or if the worker still has Covid-19 at this date, 

until the end date of the worker’s incapacity, as recorded 

on a Certificate of Capacity provided to the worker by 

a treating doctor. 

To date Melbourne and Brisbane based members and 

members employed by Virgin (whose entitlements 

fall under the Commonwealth workers compensation 

regime) do not have the prescribed employment statutory 

status held by NSW members for Covid-19 workers 

compensation claims. 

In the event that liability is denied for any Covid-19 

workers compensation claim submitted by a Melbourne 

or Brisbane based member or by a member employed 

by Virgin, then it is recommended that the Association is 

immediately contacted to enable advice to be provided. 

Michael Hyland is a Special Counsel with 

LHD Lawyers in Sydney. He was admitted 

into practice in the Supreme Court of 

NSW in 1993. Michael is also a NSW Law 

Society Accredited Specialist in Personal 

Injury Law. On referral from the FAAA, 

Michael has acted for current and retired 

members of the Association since 2002. 


CREW REST: GOODBYE 

ARTHUR MANSOUR! 

by Sarah de Wilt 

Councillor – International QCCA 

By the outpouring of reactions and messages on Facebook, Arthur is one of the 

most well-known and well-loved Qantas Group family members in recent memory. 

His impact on crew is clear for all to see (just visit qfcrew for a visual aid). 

During this interview, I learned that Arthur has a fearfully 

good memory for dates, names (and procedures) and 

could talk underwater… but most palpable is that he has 

a genuine and enduring love for the job, people and life. 

And it turns out that he has lived a few – and they keep 

weaving into each other to make the picture that we now 

see. Locations, hobbies, interests, skills… 

Put the kettle on – you’ll 

need it, I did. I was typing 

so quickly when he got 

animated that there was a 

genuine hazard of a Class 

D incident. Let’s dive (pun 

intended) into the man, 

the mentor that is… 

You can picture Arthur as a 

high school maths teacher 

– he taught from 1985-1988 

at James Cook High in 

Kogarah, Sydney. By chance, 

he was tutoring a family 

friend whose sister had just 

applied to Qantas and he 

thought it sounded great. 

Arthur had no real experience in a ‘job application 

process’ due to being interviewed as a matter of course 

upon graduating as a teacher. He posted his Qantas 

application away and despite underpaying the mail 

charge, his package made it into safe recruitment 

hands. Arthur then was asked by the post office for the 

outstanding cost (of 80c). What a sliding doors moment 

and how different EPs would have been if the underpaid 

package bounced and he didn’t make the application due 

date. A further string to his bow was that Arthur qualified 

as an Arabic speaker due to his Lebanese background. 

Arthur, without too much formal interview experience at 

all attended the Qantas panel interview. Another hopeful 

candidate had what seemed like pre-rerecorded answers, 

and sounded robotic 

whereas Arthur was pretty 

relaxed and genuine. A 

final question was ‘anything 

to ask us?’. The candidates 

had been asked ‘what 

has been your greatest 

challenge?’ so Arthur 

decided to throw this one 

back to the recruiters. 

He received his letter of 

selection, and was told his 

start date was September. 

In true aviation style, it was 

rolled forward to July 18th 

‘and the rest was history!’. 

Arthur started his flying 

with London trips. He received 75% rounded up 

standdown (not standdown as we know it these days, but 

it used to mean ‘rest after a pattern’). Hence, he got 6/7 

days off after trips and taught PE back casually at his old 

employer. Some of the boys didn’t even realise he had 

left teaching, let alone just flown to Heathrow. The role 

seemed too good to be true: ‘be nice to passengers then 

get all this spending money… is that even work??’. 


QANTAX 

Public Accountants & Taxation Consultants 

Specialising in all airline employees 

for over 35 years 

Have your tax return prepared 

uOver the phone/email 

uAt the Jet Base (Joy building) or Caringbah 

PERSONAL RETURNS 

RENTAL PROPERTIES 

SELF-MANAGED SUPER FUNDS 

CAPITAL GAINS TAX 

EMPLOYEE SHARES 

(02) 9501 3067 

Email: cleechtax@bigpond.com 

Incorporating: 

C J Leech & Co Pty Ltd Christopher J Leech & Associates 

Click here to 

Like us on 

Facebook 

Qantax - Tax Returns for Employees in the Aviation Industry 


Arthur videoed closeups of the eye at a professional 

workshop for 150 eye specialists). 

He has also loaned his skills to the Crew Revue since 1996 

and since 2002 has being doing the dubbing. No, this man 

never stops weaving his passions and skills. 

Eighteen months in, Arthur became a CSS. His experience 

taught him this: ‘remain calm and do what you have to do, 

STAR technique. Take a fraction of a second and don’t 

have a knee jerk reaction. Don’t learn rote and get unstuck, 

it’s a thought process as opposed to memory recall.’ 

One day in 1990 when Arthur was signing on, he was 

asked by chance to pose for a photo. Unknowingly, he 

therefore became the literal poster boy for Qantas cabin 

crew – and he found out when his students ended up 

spotting him on their careers fair pamphlet. This was just 

the beginning of his time in front of the camera. 

In 1995, Qantas advertised for EPs instructors. Arthur’s 

teacher background made it a great fit and wove in two 

lives again. Arthur’s first video was in 1996 – he had to 

carry out briefing a passenger with disabilities. The footage 

still exists… 

Doug Hadley and Arthur digitised all initials resources 

from slides on carousel machines and scripts. (Slide 

projectors were located in those narrow little rooms in 

SYD behind the training rooms with the wooden shelving 

where we now store our bags.) Arthur always tried to 

avoid Death by PowerPoint – and was meticulous about 

consistent formatting. He spent hours in the AV editing 

Batcave – curtains closed, publishing meticulous graphics. 

They even invented new graphics pixel by pixel for us 

when pictures weren’t available! Doug and Arthur rotated 

rosters as they were not allowed to be missing from 

EPs. Arthur still programs the trainer for evidence based 

scenarios, as recently as July this year. 

In 1989, Arthur was in Fiji and stumbled upon a PRODIVE, 

part owned by a Qantas ‘chief’. He then worked his way 

up to become a diving instructor. A great piece of advice 

which in my opinion is as helpful underwater as other 

skills like applying symmetrical winged eyeliner or working 

the galley on a Jumbo was: ‘plan your dive and dive your 

plan’. Arthur even wove his EPs contacts into his diving life 

by using the Jetbase pool for diving certification. 

Arthur is now teaching at St Johns as a First Aid trainer. 

He also as mentioned assisted at Qudos Bank Arena Mass 

Vax Hub where his logistics and training expertise saw 

him reunited with crew. 

Q: Top Three Study Tips? (Narrator: There were not 

just three.) 

‘Flick through the manual, just read what you have 

forgotten, not the whole thing.’ 

‘Use the walkarounds and the videos.’ 

‘Stop, look and think.’ 

‘Stay up with procedures, read through everything 

including the CSOs. Don’t cut corners, consistency 

is important.’ 

‘Take ownership and responsibility – it’s your job. Police 

and firies and ambos are safety professionals who train, 

we should too.’ 

Arthur has also had a videography business on the side. 

His father was in tech and he loved photography – Arthur’s 

first camera was a Pentax Super A at age sixteen. He then 

scored a Canon XL1 in 2000. Arthur was often approached 

to film the big events that his family put on. He is currently 

digitising VHS tapes for friends (and in the 2020 pandemic, 


Income Protection 

Looking for peace of mind? 

WageCover 24 Hour Accident and Sickness insurance provides cover for up to 85% of 

your gross weekly income in the event you are cannot work due to injury and sickness. 

Have a look at our benefit options below. 

Cover Option One 

Weekly 

Benefit 

Options 

Ages 16 - 70 

$ 1000 

$ 1250 

$ 1500 

$ 1750 

$ 2000 

$ 2250 

$ 2500 

52 Weeks 

Waiting Period 

7 days 14 days 21 days 28 days 

$16.60 

$18.75 

$21.25 

$23.13 

$25.00 

$26.88 

$28.75 

Cover Option Two 

Weekly 

Benefit 

Options 

Ages 16 - 70 

$ 1000 

$ 1250 

$ 1500 

World Wide 

Protection 

104 Weeks 

Waiting Period 

$20.63 

$23.44 

$26.56 

Protect your 

greatest asset 

$16.00 

$18.13 

$20.63 

$22.50 

$23.75 

$26.25 

$28.13 

All premium amounts are expressed as a weekly cost. 

$20.00 

$22.66 

$25.79 

$15.00 

$17.50 

$20.00 

$21.88 

$23.13 

$24.38 

$27.50 

$18.75 

$21.88 

$25.00 

Covers up to 85% 

of your Income 

$14.00 

$16.88 

$19.38 

$21.25 

$22.81 

$23.75 

$26.88 

7 days 14 days 21 days 28 days 

$17.50 

$21.10 

$24.23 

Up to a maximum 

benefit of $2,500 

per week 

Simple to Join 

Easy Premium 

payment options 

through direct debit 

or payroll deductions 

24 Hour Accident & Sickness Income 

Protection Cover 

Weekly Benefit 

You will be covered for 85% of your gross weekly income up to the 

amount nominated, whichever is the lesser, in the event you are 

unable to work due to your total disablement arising from accident 

and/or sickness. Your gross weekly income includes your basic pay 

plus equalisation and all other allowances and payments that make 

up a your regular gross weekly income. We offer a range of Weekly 

Benefit options; from $1,000 through to $2,500. Higher benefits may 

be available upon request. 

Benefit Period Options 

52 weeks or 104 weeks. 

Age Limits 

Accident and Sickness - 16 years to 70 years of age. 

Waiting Period Options 

7 days, 14 days, 21 days, 28 days. 

Pre-Existing Conditions 

Pre-existing sicknesses, illnesses, diseases, injuries and conditions are not 

covered under the policy. 

Amateur Sport 

Injuries arising from amateur sports are covered, subject to a 30 day waiting 

period. 

Motor Cycling 

Covered only when riding on a sealed road. No cover for learner, probationary 

& unlicensed riders. 

Worker's Compensation Top Up 

The policy provides a weekly top up benefit that returns an injured worker 

who is in receipt of workers' compensation benefits back up to 85% of 

gross weekly income. 

$ 1750 

$ 2000 

$ 2250 

$28.91 

$31.25 

$33.60 

$28.13 

$29.69 

$32.81 

$27.35 

$28.91 

$30.48 

$26.56 

$28.51 

$29.69 

To apply or obtain a copy of the full 

Product Disclosure Statement, please call 

WageCover on 02 9970 8411. 

$ 2500 $35.94 $35.16 $34.38 

All premium amounts are expressed as a weekly cost. 

$33.60 

WageCover is a Division of Avison All Points Ty Ltd. 

www.wagecover.com.au 

ABN: 31 070 231 748 AFSL 246276 


Q: Does watching ‘Aircraft Investigations’ count as study? 

‘It’s sensationalised but it denotes the role as not just 

‘chicken or beef’. Human Factors was introduced in 

1995. The raft drill was performed with cabin crew being 

pre-allocated roles (you had the navy rescuer, a raft 

commander, some passengers eg couples). Turning on 

the rain and using the hose made it more real. ‘Aircraft 

Investigations’ highlights the fact that it was important 

that the cabin crew spoke out; they are the pilots’ eyes 

and ears. We are all one team, the whole package.’ 

Q: Any memorable hiccups during EPs: 

‘People have actually come to EPs exams and during the 

day gone home’. ‘Once a hostie doing the computer exam 

pulled me over and said ‘what about the helicopter’. The 

answer was ‘pull the sea anchor in to prevent damage’ [to 

the rescue ship] but she was fixated on the presence of a 

helicopter. I had to say to her ‘turn around and look at me – 

read the question out loud – there IS NO helicopter!’. Arthur 

still remembers this mind blip due to helicopter… obsession. 

Q: Speaking of obsessions… the rite of passage that is 

the Mascot Hong Ha bakery. Arthur has a hot tip for 

eating the crusty bread rolls: ‘you gotta crush them with 

your hand, but it depends where you’re eating them’. 

Q: What do you wish passengers knew about you? 

‘I hope they trust me, their safety is our paramount thing… 

to look after them and not just through hospitality. I’m 

not a servant but I am offering a service.’ [The cheekier/ 

personal content I have redacted for our innocent ears.] 

Q: How many times have you watched the Pristine 

Manual Handling aka Davey’s Jam Donut video? 

‘I don’t always take that component of the course but… 

heaps – and I still use it in St Johns when teaching CPR. 

Lean directly over the patient, turn don’t twist when 

you give the breaths.’ 

Q: What’s the biggest sacrifice you made as crew? 

‘Missing out I guess. Being at EPs hence on the ground, 

according to a comparison of group certificates meant 

‘losing’ up to $5000/10000 a year in allowances. But 

working in EPs for 26 years pretty much means I could 

take the good with the bad, and working on the ground is 

good for your body. Later, the skill allowance was upped. 

The job is mentally stimulating. When family and friends 

plan events in the future, they can say ‘you’ll be here’ 

versus you saying ‘will I be around?’. 

Q: What are the changes you’ve noted over your time? 

It was just different before. ‘Once, the CSM was on the PA, 

pointing out local beauties that we were flying over. Kerry 

Packer said if he doesn’t shut up I’ll shove that phone up 

his ass’. 

‘People were not fixated with screens, it was more social 

– less engrossed in screens. But you need to go with the 

times. Change is here, it’s going to happen. What you can’t 

change, you work with. If you’ve got a better way let’s do 

it. The ‘better way’ does not always work. It’s not rocket 

science, it only makes sense.’ 

Q: Have you had any memorable 

onboard emergencies? 

‘Despite having 33 years of service in 

July 2021, I have had a non-eventful 

flying career. To me it’s just doing my 

job, have situational awareness.’ 

Arthur has never used restraints 

but has offloaded a woman ex LAX 

swearing. She was in her late 30s, 

gave the option: behave and get you 

home. Seats are meant to withstand 

6Gs of force – she kicked and broke 

the seat. The passenger was escorted 

off the aircraft in a ‘restraint manner’. 

Actually, ‘years ago in the EPs trainer, 

we used to teach crew to run over the 

top of the seats, used to fill the cabin 

with smoke and drag out a colleague 

by the collar. 



We had surprise hijackings with balaclavas and fake guns. 

We used to light fires at the end of SYD airport runway.’ 

Q: Proudest moment/s as a Qantas teacher? 

Getting the 2000 Excel Award for Outstanding 

Contribution, after pulling some EPs twelve hour days 

working 6am to 6pm. 

He also received the Annual Safety Award for 2006, due 

to his work with an incapacitated pilot on a 767 flight 

AKL to SYD. It was the end of a ‘rice bowl’ tour. The FO 

was in the foetal position. He had been cleared after 

contracting malaria but then began hallucinating. (Earlier in 

the flight, a cardiologist had his computer up and he and 

Arthur got talking – surprise surprise). Arthur got help from 

the doctor, then the crew stripped the pilot of his uniform 

accolades and put him in the cabin for landing. They made 

a PANPAN call (one below a MAYDAY) landing into SYD 

to get priority. For the Safety Award, Qantas invited Arthur 

to stay at the Four Points Sheraton then to a black tie event 

at Acer Arena – now called Qudos Bank Arena where he 

is leading stood down crew at the huge vax hub. 

with the big bucket items versus smaller items for a 

re-briefing. EPs is real, with real people. Not doing ‘check 

safe’ in the widow will be the thing that kills you; you 

can’t recover from it. Remember what is life threatening 

and what isn’t. I am passionate about the flow of actions. 

Remember what is punitive versus what is training. Major 

fail versus a minor fail… where do you draw the line? 

The philosophy of training often came from higher up’. 

Q: What actually happened in the Lower Lobe? 

Kkkkrrrrrrrrrrrrrrkkkkkkkkk [the phone call cut out a 

little here]. 

Closing words are from Arthur, whose dedication and 

passion is obvious. 

Q: What is your training philosophy? 

‘Helping crew – it’s the best part of the job no dramas, 

people still message me and I want them to do a good job 

and not get stressed. The idea was that when you left the 

EPs day, you would be better at your job, confident and 

believing in yourself. Confidence will save lives. When we 

were observed by CASA, I was keen to push compliance 

‘I was so blessed: look at my life. 

Teaching EPs then you get a few 

trips here and there, who would 

want a better lifestyle. My last 33 

years have been fantastic.’ 


Neale Murphy, John Hill and the Team at Murphy Hill Private Wealth have been assisting 

clients with their retirement planning and financial planning needs since 1991. The team 

does this through identifying your needs and goals, assessing your financial position 

and recommending and implementing a financial plan that allows your retirement income 

needs to be met. 

Importantly, we are not looking to help you with a quick fix. We establish long-lasting 

relationships with our clients and create strategies with short-term, long-term and 

intergenerational goals in mind. 

We specialise in retirement planning but also provide advice in relation to self-managed 

super funds, wealth accumulation, tax structuring, Centrelink entitlements, mortgages, 

Wills, Powers of Attorney and Insurance. 

We have been assisting members of the FAAA for the past 25 years with their financial goals. 

Contact Us Today to start or review your future financial planning needs. 

BLAKEY’S BYTES 

Fun Tip for your computer 

Want to have a break from work. 

Type in PACMAN on google search and play some PACMAN 

USING THE ARROWS ON THE KEYBOARD or SWIPE ON 

YOUR PHONE SCREEN to direct your PACMAN. 


FAAA ASSOCIATE MEMBERSHIP 

CONTINUE TO BE PART OF THE FAAA FAMILY 

ONLY $25 A YEAR! 

BENEFITS INCLUDE: 

MEMBER NEWSLETTERS 

OUR FAAA FACEBOOK ACCESS 

OUR FAAA JOB BOARDS ACCESS 

UNION SHOPPER MEMBERSHIP 

QANTAS AIRCREW CLUB ACCESS 

(including Travel Insurance & Motor Vehicle Excess Plus)* 

SPECIAL RATES FOR: 

• F45 

• ELIXIR HEALTH 

• TITAN HEALTH 

• WAGE COVER INCOME 

INSURANCE 

APPLY ONLINE AT 

WWW.FAAA.NET/AM 

UNIONFAAA 

*Subject to change after April 2021 



EBA BASICS 

By Benjamin Parker 

As we are well and truly in the early stages of negotiations for our next enterprise 

agreement, this is a great time to share some information sourced directly from the 

law. The Fair Work Act 2009 contains many of the rights workers in Australia have, 

but this large, complex, and confusing piece of legislation is often under attack by the 

government and employer lobby groups. So it’s important to have a basic understanding 

of some elements. Let’s talk about the basics of an enterprise agreement. 

What does the law say an enterprise agreement is? 

The Fair Work Act 2009 (Cth) states that an enterprise 

agreement – made at the enterprise level (enterprise means 

a business, activity, project or undertaking) – can have 

terms and conditions for employees that are in addition 

to the national employment standards. An enterprise 

agreement can last between 1-4 years. 

So, who can make enterprise agreements? 

Employers and employees may make enterprise 

agreements. Our current agreement (EBA 10) covers two 

employing entities, so it is known as a multi-enterprise 

agreement. This is allowed to be made with the employees 

who are employed at the time the agreement is made and 

whoever else will be covered by it. However, an enterprise 

agreement cannot be made with just a single employee. 

If you are a member of an employee organisation (i.e your 

FAAA) – they will make the agreement with your employer 

on your behalf. If the enterprise is genuinely new and does 

not yet have any employees, the employer is to bargain 

with the union – this is known as a greenfields agreement. 

How does an enterprise agreement begin? 

An employer is to notify each employee of representational 

rights. Each employee has the right to have a representative 

negotiate, or, bargain for them (hello FAAA!). However, 

you have the right to appoint yourself. So, what can be 

included in an agreement? 

• Matters pertaining to the relationship between an 

employer and its employees, and between an employer 

and an employee organisation who will be covered by 

the agreement; 

• Deductions from 

wages for any 

purpose authorised 

by the employee 

(This may be salary 

sacrifice, as an 

example) 

• How the agreement 

will operate. 

So, who does the 

bargaining? 

An employer is one bargaining representative for the 

agreement. This, in my opinion, is crucial to remember – 

the employers have a direct say in which conditions they 

wish to provide for their employees. 

If there is an employee, who will be covered by the 

agreement, that is a member of an employee organisation 

(aka a union), then the union will bargain (or, negotiate) on 

behalf of that employee, forming two parties of 

an agreement. 

This begins – generally – the longest part of the entire 

process – the actual bargaining. This is currently where we 

are now at for EBA 11. 

How does the enterprise agreement then become 

approved? 

Before an employer requests that employees approve 

a proposed enterprise agreement by voting for the 

agreement, the employees must be given a copy of 

the written agreement in whole, including any material 


incorporated by reference in the agreement. The employer 

must tell the employees the time and place where the vote 

will occur, and the method that the vote will take place – 

either by ballot or an electronic method. The time between 

receiving the proposed agreement and the start of the 

voting process is 7 days. The employer must not knowingly, 

or recklessly, make a false or misleading representation 

in any document that the employees are given a copy 

of, and they must take all reasonable steps to ensure the 

employees have the opportunity to have the terms of the 

agreement and their effects, explained to them. 

It's critically important 

to note that if you don't 

understand the effects 

of any clause, part, 

or requirement of the 

proposed agreement, 

you have the right to 

have it explained to 

you by your employer. 

If the employees that 

will be covered by the 

agreement have been asked to approve it, the employees 

have voted and a majority of the employees approve it, 

then the agreement is made. A bargaining representative 

(either employer or union) must apply to the Fair Work 

Commission for approval of the agreement within 14 days. 

If the employees vote no and reject the agreement, then 

the agreement is not made. 

When does the Fair Work Commission HAVE to 

approve an EA? 

The Fair Work Commission must be satisfied that: 

• The employees have genuinely agreed to the agreement 

• The employers have genuinely agreed to the agreement 

• The agreement doesn't include any unlawful terms 

• The agreement has terms on an expiry date (which 

must not be more than 4 years) and has a term on 

settling disputes 

• The agreement doesn't contravene the NES (Remember 

from the last post? The 11 minimum employment 

standards in Australia), and, 

EBA passes this test at the time of the application 

for approval of the agreement, however there are limited 

instances where the FWC can approve an agreement 

when it doesn’t pass the BOOT. 

What is the modern award? 

The modern award, together with the 

NES – provide a fair 

and relevant minimum safety net of terms and conditions, 

relevant to specific jobs. If we did not have our EBA, we 

would be covered under the Aircraft Cabin Crew Award 

2020. 

As an example of the minimum safety net, the Aircraft 

Cabin Crew Award 2020 provides for 5 weeks of annual 

leave, whereas our EBA provides for 6; modern award 

crew must replace their uniforms at their own cost apart 

from fair wear and tear, whilst Qantas pays for ours; 

and modern award crew are only entitled to 8 days off 

per 28 day period, whereas we are entitled to 9 in 28 days. 

Very importantly, if Qantas threatens to terminate our 

EBA and return to the modern award, the maximum length 

of a single sector duty is 18 hours (unplanned to 20) – 

which rules out Sunrise flights. 

Can an EBA be changed or even cancelled once it is 

in place? 

Yes. If both parties of the agreement decide to change it, 

they can jointly apply to make a variation to the agreement. 

However, the change must be approved by the FWC. An 

employer can request employees to approve a proposed 

variation, done by voting. The FWC may vary an enterprise 

agreement to remove an ambiguity or uncertainty on 

application by just one applicant – a single employee, 

even. And the Australian Human Rights Commission can 

apply to vary an enterprise agreement, too. 

Similarly as both 

parties may agree 

to change the EBA, 

both parties may 

agree to terminate 

an agreement. 

The termination 

has no effect until 

approved by the FWC. 

• The agreement passes the better off overall test (BOOT). 

What is the BOOT? 

The Better Off Overall Test (BOOT) is a satisfaction by 

the Fair Work Commission (FWC) that each employee 

would be better off by working under the conditions of 

the proposed EBA, instead of the relevant modern award 

applied to them. The commission must be satisfied that the 

So, those are the basics of the enterprise agreement 

system we have in Australia. If you have any more 

questions, please don’t hesitate to contact the office. 


$$$ TAX AGENTS $$$ 

COMPANY ADDRESS TELEPHONE FAX EMAIL 

NSW 

QANTAX 

C J Leech & Co 

CARINGBAH 

JET BASE MASCOT 

02 9501 3067 cleechtax@bigpond.com 

Tax and Wealth Pty Ltd 

MASCOT 

02 9700 8299 

02 9545 0268 admin@taxandwealth.com.au 

SUTHERLAND 

02 9545 0488 

Lockwood & Ward SYDNEY 02 9299 7044 02 9299 7877 admin@lockwood.com.au 

T J Holmes & CO 

ULTIMO 

COOGEE 

02 9211 6510 tjholmes.co@iinet.net.au 

Gateway Business 

& Taxation Consultants 

Level 3, 806-812 Anzac Parade 

MAROUBRA JUNCTION 

NSW 2035 

02 9349 2681 02 9349 4693 murray@gbtc.net.au 

Capitaleyes Business 

Advice Financial Vision 

Shop 3, 

471-473 Marrickville Road 

DULWICH HILL 

NSW 2203 

Entrance Seaview Street 

(Street level) 

02 9568 5555 02 9568 5015 charbel@capitaleyes.com.au 

www.capitaleyes.com.au 

VIC 

Stafford Whelan ASCOT VALE 03 9370 9300 03 9370 2515 reception@staffordwhelan.com.au 

PJA Accountants 

& Business Advisors 

ESSENDON 03 9375 4225 03 9370 2197 pjess@pjaca.com.au 

QLD 

Carlisle Accountants ROBINA TOWN CENTRE 07 5575 9474 07 5575 7475 carlisle@taxhelp.com.au 

Romano Business 

Accountants 

PADDINGTON 07 3369 3200 07 3369 3266 clerk@rbaccountants.com.au 

Sam Greco & Co ASPLEY 07 3263 5200 07 3263 4830 info@taxonline.com.au 

www.taxonline.com.au 


We’re a not-for-profit health fund 

for transport & energy workers, 

100% Australian owned. 

Because you’re an FAAA member you’ll receive: 

Join on Hospital & Extras & get one month free health insurance after 90 days 1 

An immediate waiver of all 2&3 month waiting periods 

If you get someone else to join before 30 September you will receive a $300 WISH gift card 2 

rt health gives back more in benefits than the top three Australian health funds 3 

Mutual not-for-profit fund, run for people, not for profits 

Exclusive to transport and energy industries, we’ve looked after members for more than 130 years 

We exist to give our members great value health cover at the best possible price 

Australian owned and operated – you will always speak with a team member in Australia 

Covers designed to make it easy to choose the right one for you and your family 

Our team are experts on our range of health covers and the Australian health care system 

1300 886 123 

join@rthealthfund.com.au | www.rthealthfund.com.au/faaa 

1 

See www.rthealthfund.com.au/terms-and-conditions/4-weeks-free-corporate for more details. 2 See www.rthealthfund.com.au/terms-and-conditions/refer-a-friend for more details. 

3 

Based on benefits paid as a percentage of Premium Revenue from 2018 to 2019. 


THE PRECINCT 

CHOCOLATERIE CAFÉ, 

SYDNEY 

Sam and Linda Barripp (owners and operators) 

We always wanted to try our hand at owning a cafe, however never thought 

seriously about it, as Sam had a fulfilling and ‘safe’ career at Qantas. 

Enter “COVID” in March 2020, and things changed dramatically. Overnight, the 

aviation industry and Sam’s 30+ year career as an International OBM was over. 

As the saying goes, “one door closes and another one 

opens”, we decided to put the cafe idea into practise. 

Sam and Linda come to The Chocolaterie Cafe with a 

combined 60 years in service excellence (Linda also 

enjoying a 28 year career with Qantas). Having travelled 

extensively around Australia and the world, their 

experiences have highlighted the importance of customer 

interaction that makes beneficial and lasting impressions. 

We are dedicated to making a positive difference to all 

who walk through our door and our community at large. 

So here we are. Woohoo. 

With a strong commitment to the customer experience, 

unique quality products and the environment, The Precinct 

Chocolaterie Cafe (TPCC) has created a place where 

everyone is welcomed, respected and valued. With over 

70 years combined customer service experience, TPCC 

delivers every guest personalised attention. Whether you 

are making a direct chocolate purchase, or sitting on the 

north-facing covered deck enjoying a coffee, you will 

leave feeling happy. 

Chocolate and coffee focussed, The Precinct Chocolaterie 

Cafe also offers great food with a wide range of healthy 

salads, wraps and rolls. There is also plenty to satisfy your 

sweet craving. 

Couverture Chocolates made on premises. Pete Edmunds, 

Chocolatier, has a passion for creating a variety of artisan 

and handmade chocolates, sourcing quality organic 

single origin cocoa beans and performing all chocolate 

processing in-house – bean to bar – creating quality 

chocolates. 

Unique coffee roasted on site. Quattro Coffee Roasters are 

all about the highest quality coffee sourced from around 

the world and roasted at no3 Apollo Street! We use 

Quattro’s unique 4 bean espresso blend and single origins 

to create amazing tasting coffee and align with their 

commitment to focussing on the environment through 

sourcing and packaging. 

Conveniently located just 1.5 km from Mona Vale 

village shops and only 3 km from Warriewood Square, 

TPCC is perfectly positioned in a quiet side street in 

the Warriewood valley. 

TPCC is the destination for anyone looking for a kickstarter 

coffee and snack to go, take-away lunch back to 

the office or something more substantial and decadent 

to enjoy at a leisurely pace. 

We look forward to welcoming you to The Precinct 

Chocolaterie Cafe. 


Qantas Cabin Crew Reunion Event 2022 

Hosted by HARS Aviation Museum 

Date TBA 

Envisaged late February / early March 2022 

“Don’t say goodbye say hello” 

2020 changed our lives forever and many of 

us have departed the industry as airline 

employees prematurely. Let’s not say 

goodbye…..Let’s meet at HARS to say hello! 

“Under the wing of OJA” 

to commemorate stellar careers & reunite 

with Qrew family 

All Welcome - Past and Present staff 

from ALL Bases 

Tickets $74.74 per head 

Fancy dress airline attire encouraged 

Includes: 

* Entry and optional tour of museum 

* Complimentary welcome drink (bar sales 

available) 

* Live music - “English & the Doc” TBC 

* Canapes/Finger Food 

* Under the Wing of OJA 

* (wet weather contingency- ‘Under the 

Wing of the Super Constellation’ in 

Hangar 1) 

* Commemorative VR cake 

Tickets will be strictly limited 

https://www.harsmuseumshop.com.au/ 

collections/event-tickets/products/qantascabin-crew-vr-event 




BUSINESS DIRECTORY 

DOGLO 

Joanne Mooney 

Jacqueline Ginnivan Qantaslink BNE 

All signage and screenprinting 

including Covid Signage, Corporate 

Signage and Rebranding. 

Dog collars – LED and rechargeable. 

Website: www.doglo.com.au 

Instagram: doglocollars 

Vehicles, Buildings, Banners, 

A-frames, Digital Printing, Vinyl 

Lettering and Lightboxes. 

www.moretonbaysigns.com.au/ 

All States serviced 

40 Habitat Drive, Wakerley, 

Queensland 4154 

Email: moretonbaysigns@gmail.com 

Jacqueline Ginnivan: 0438 139 294 

Bradley Ginnivan: 0438 139 594 

THE PEDAL SHOPPE 

Julie Moody 

Nicole Everett, CSS 

Coastal Living Co 

Candles, Diffusers, Soaps and Skincare 

www.coastallivingco.com.au 

My Vintage Beach 

Homewares and Fashion 

www.myvintagebeach.com 

Cafe opening early August 

1a 22-30 Brighton Street, Bundeena 

NSW 2230 

The Little Indie Bike Shop with a 

Big Heart, on the Gold Coast. 

Contact Details: 

3/380 Oxley Drive, 

Runaway Bay 

Queensland 4216 

Phone: 07 5537 2722 

Facebook: thepedaslshoppe 

Instagram: @thepedalshoppe 

www.thepedalshoppe.com 

ADAMS WILSON LAWYERS 

Anthony Adams, SYD SH CSM 

Employment Law 

Commercial Law 

Commercial Litigation 

Administrative Law 

Education Law 


Sydney: 02 93585822 

Gold Coast: 07 55930277 

Mobile: 0432 156 652 

Bridget (QF) and Moto Kihara Landscapes 

Registered Master Landscapers 

with Victorian Landscape Association 

and Victorian Building Authority. 

We specialise in high end landscapes 

and offer an end to end service 

from design through to construction. 

Kihara Landscapes specialise in 

Japanese gardens however we offer 

a broad range of landscape services. 

We have won a number of awards 

for our gardens. 

Our gardens are unique and we 

would love you to see our work at: 

www.kiharalandscapes.com.au 

or please follow us on Instagram: 

@kiharalandscapes 

Medusa Premium Charters 

Len Morrison, CSM SYD 

Welcome to our playground 

Reserve a place on board for you 

and your friends 

www.medusapremiumcharters.com.au/ 


CGR 

ELECTRICAL 

FULLY LICENSED 

RELIABLE 

PROFESSIONAL 

COLIN ROGERS HAS OVER 30 YEARS 

EXPERIENCE IN THE INDUSTRY. 

AVAILABLE 7 DAYS A WEEK SERVICING ALL 

SYDNEY AREAS. 

FOR ALL YOUR ELECTRICAL HOME OR OFFICE 

NEEDS AT A VERY COMPETITIVE RATE. 

NO JOB TOO BIG OR SMALL. 

• Refit your old lights with new energy efficient LED 

lighting 

• Install fans to keep you cool in the summer 

months ahead 

• Upgrade old Fuse/Meter board 

• Fit Safety Switches to your circuits to keep your 

family and house safe and compliant with 

current Australian standards. 

• Install Hard Wired Smoke Detectors with battery 

backup 

CALL OR EMAIL TODAY FOR 

A QUOTE OR BOOKING 

0401 671 993 

cgrogers215@gmail.com 

LIC: 331166C 

Licensed Real Estate Sales Agent 

Property Partner at 

The Agency, Bondi Beach 

Susannah Anderson 

Mobile: 0414 959 515 

Fax: 02 8376 9199 

susannahanderson@theagency.com.au 

www.theagency.com.au 

Luxury Bali Villas Enjoy private extravagance like never before! 

We are an Australian based agent, giving you unprecedented 

access to a collection of unique private villas in Seminyak, Berawa, 

Canggu and Sanur. 5starbalivilla provides luxury Bali villas of private 

Seminyak and coastal villas of Berawa and Sanur for holiday rentals. 

Perfect for groups of friends or families, our luxury Bali villas are in 

a prime location. Only a short walk from the beach and some of the 

best options for world class dining in the area. 

We allow you to holiday in style, without the expensive price tag. 

You can enjoy your private luxury villa in peace or take a short 

walk into the hustle and bustle of Seminyak. For the traveller that 

enjoys a more relaxed stay our Berawa, Canggu and Sanur villa’s 

will not disappoint. Our fabulous staff are there to ensure you are 

pampered. You can stay tucked away in your own piece of paradise 

or explore, the choice is yours when you book a retreat at one 

of our private luxury villas in Bali. 

For the best villa deals and a private luxury 

accommodation in Bali, contact 5 star 

Bali Villa now. info@5starbalivilla.com.au 

VIEW ALL VILLAS 


Jacque Caspersen 

• Husband and wife owner operators 

(intermittently)building espresso bars 

for the last 10 years. 

• Retail price is $40/kg which 

includes postage ANYWHERE 

in Australia. 

• Wholesale price (for crew and 

pilots) is $25/kg minimum 10 kg order. 

Contact us for delivery rates. 

• Barista Training Centre 


2/100 Sugar Road, Maroochydore 

QLD 4558 

Phone: 1300 062626 

Mobile: 0417447847 

COUNTRY TO COAST AUCTIONS 

SPECIALISING IN FARM | ONSITE CLEARANCE SALES 

Justin Rumore CSS | Telephone 0419 252 698 

www.fabinterlinecruises.com 

w Hardy 

Heavily discounted interline rates 

for airline staff – 

up to 

90 % 

OFF 

www.purecruising.com 

Discounted last minute cruises for 

non airline employees 

SILVERBULL PROJECTS 

BUILDER 

CSM Martin Berzi 

Katerina Charley 

Independent Consultant 


Mobile: 

+61 417063746 

Email: 

katerinacharley.arbonne@gmail.com 

Website: 

www.katerinacharley.arbonne.com 

Facebook: 

love life, laugh loud and good 

health with Katerina 

Instagram: 

katerinacharley 

The Lodge @ Clunes 

– vacation rental 

https://www.dayget.com.au/thelodge-at-clunes 

The House of Windsor – two fully 

self-contained townhouses in 

Windsor, Melbourne. 

The Kings Domain – Two-bedroom 

https://www.airbnb.com.au/ 

rooms/23794613?source_ 

impression_id=p3_1592605977_ 

YP0TQ4do0kT6mKmo 

The Queens Loft – One-bedroom 

https://www.airbnb.com.au/ 

rooms/23794613?source_ 

impression_id=p3_1592605891_ 

peXf%2BUAivcX6r3m%2F 

&guests=1&adults=1 

Or booked as one 

Windsor Castle 

Renovations, Alterations and 

New Builds – residential, commercial 

and industrial make good. 

NSW Licenced Builder 283322C 

Facebook/Instagram: Silverbull Projects 

Mobile: 0422 843 170 

HAIR BY BETI 

QUALIFIED HAIR STYLIST 

Beti Koltovski Colton 

0401242160 

Coogee 


In 2019 I was the proud recipient of a Bronze 

“Stevie Award” in the Women Helping Women 

category for my coaching services. 

Mobile: 0421 28 6746 

Facebook: 

https://www.facebook.com/ 

KatrinaWurmEmpowermentCoaching/ 

Ellenis Day Spa 

39 High Street Kyneton Victoria 

(Central Victoria’s Macedon Ranges, 

just an hour from Melbourne’s CBD 

and 45 minutes from the airport) 

Owned by Brian Wilson and former Virgin, 

Jetstar and Carter FA, Irene Thompson 

who is the Principal Clinician 

Crew from all airlines have 

ALWAYS received a discount 

and extra TLC 

www.ellenisdayspa.com.au 

Telephone 03 5422 3795 

Matt Hopgood 

ELECTRICAL SERVICES 

Electrical Work Commercial, Domestic and 

Industrial electrical contracting 

Email: Mghopgood@gmail.com 

Mobile: 0400805744 

THE TRAVELLING LABELER 

offering personalising and labels 

Kelly Smith 

Products include: 

Etched glass drink bottles 

Etched wine and champagne glasses 

Custom name labels 

Iron-on decals 

Event signage 

Pantry/laundry labels 

Vinyl decals 

Personalised gift boxes 

Custom orders 

(Located in Kurnell, NSW) 

Contact via: 

Instagram: @thetravellinglabeler 

Facebook: thetravellinglabeler 

Email: 

thetravellinglabeler@hotmail.com 


Anne-Marie Jonas 

www.flexatee.com 

20 % 

DISCOUNT 

USE CODE 

QAN747 

AT CHECKOUT 

COFFEE SUPPLIER 

AND CAFÉS 

Don Adán Coffee House 

5 Clifford Street, Mosman 

Telephone: 02 9968 2828 

Don Adán Coffee Too 

65 Parraween Street, Cremorne 

Telephone: 02 9909 2525 

Don Adán Coffee Tree 

90 Vista Street, Mosman 

Telephone: 02 8068 8761 

Gerardo Barrios 

Don Adan Coffee 

Mobile: +61 4 1314 6846 

gerard@donadancoffee.com.au 

www.donadancoffee.com.au 

Janelle Lazos 

Mindful Life Coaching 

Paul Hodder 

Empowering you to Empower yourself 

Nutrition, skincare, makeup for the whole family. It’s gluten 

free, vegan certified and cruelty free using none of the nasties 

cutting out over 2000 ingredients. Pure safe and beneficial. 

Janellelazos.arbonne.com 

www.mindfullifecoaching.com.au 


• Electrical Repairs and Re-wiring 

• Upgrades to new Safety Switches 

• Smoke Detectors 

• TV antennas & points 

• Data Cabling & points 

• Ceiling Fans 

• Split Air Condi-oning Installa-on & Service 

• Energy saving LED lights 

• General Property maintenance 

• New Kitchen Installa-ons ( Bunnings or 

IKEA Kitchens) 

• IKEA Flat pack assemblies 

www.kennyjonescelebrant.com.au 


Ray Galea 

Marriage Celebrant and Master of Ceremonies 

www.celebrantwithwings.com 

Young Surf Fashion Design 

Naomi Young 

Facebook: weareyoungsurf 

Instagram: weare_youngsurf/ 

15 % 

DISCOUNT 

FOR 

QANTAS 

STAFF 

COASTAL INDULGENCE 

Kiama Heights, NSW, Australia Coastalstays 

Lea Saunders 

Breathtaking ocean view from cliff's edge overlooking Love's Bay. 

Coastal Indulgence is an architecturally designed luxury beach house 

with exquisite lap pool and stunning sea view. Stylish holiday house 

for couples and small family groups. 

www.coastalstays.net 

Email: coastalindulgence360@gmail.com 

One bedroom fully self contained guest apartment, sleeps 3-4 

(not suitable for children under 12 years) 


Owned and operated by: Pen Esquivel 

102/9 Railway street Chatswood, 

NSW 2086 

Phone: (02) 9884 7104 

Email: 

pamana_chatswood@yahoo.com.au 

pamanachatswood.weebly.com 

Location: 3/8-18 Wurrook Court Caringbah (Sydney’s Sutherland Shire) 

Phone: 0403 196 752 or 0432 949 453 

Email: info@agsolar.com.au www.agsolar.com.au 

200m from the new Cafe del Mar, 600m from Finns, 

Beach Club, gourmet grocer, 24 medical centre, French patisserie, 

restaurants down the road and beauty places close by. 

Two bedroom luxury villa with pool, massage mezzanine, 

rooftop lounge and all the amenities. Affordable luxury. 

www.villaserasi.com 

Quote your 

staff number for 

exclusive 

DISCOUNTS 

for Qantas Staff 


Brad George | Financial Adviser, 

Fina Financial ABN 35 103 592 810 

Authorised Representative AR 235481 

of Crown Wealth Group Pty Ltd AFSL 494274 

No matter what stage of life you are at. 

A well structured financial planning and investment 

strategy could make a real difference when it comes 

to living the lifestyle you want. Speak to a financial 

planner to find out more. 

19 Hennessy Street Croydon NSW 2132 

Email: brad@finafinancial.com.au 

Phone: 0400 747 760 

Phone: +61 2 9799 1069 

Fax: +61 2 9034 4599 

www.finafinancial.com.au 


FAAA Discount Offer 

PREORDER COFFEE PREORDER BREAD 

PREORDER PASTRY PREORDER GRANOLA 

with BOPPL 

and enjoy FAAA 15% DISCOUNT 

* Schedule your pick up time 

* Enjoy the $5 off first purchase MICHE code at checkout. 

* Enjoy the 15% FAAA discount with OURFAAA code at checkout. 

FAAA Members Still enjoy 10% over the counter at all stores 

The 15% is valid on BOPPL for Sonoma Alexandria & Manly stores. 

** only one code valid per transaction ** 

On presentation of your FAAA membership card, 

you will receive 10% discount across dine-in and take away 

at all Sonoma stores.

THE SILENT REVIEW_SPRING EDITION 2021_WEB

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?