Business Action | Winter 2021

businessaction

Winter 2021 issue of the independent North Devon-based business magazine covering news on business and enterprise in the area. This issue includes a feature on our North Devon Business Awards event 2021 at Moreton House, more winners with their awards certificates, 100 years of Pedlars on Ilfracombe High Street and the opening of the Node enterprise Centre in Barnstaple.

usiness

ACTION

north enterprise

devon

growth

innovation

news & views

business-action.co.uk | Winter 2021 | @businessactionm


CONTENTS WELCOME HEADER

business

ACTION

SUCCESS & CHANGE

Year four

Threeyearsago,AlanWilliams

andIpreparedtolaunchanew

businessmagazineforNorth

Devon.Wehadnoideawhat

theresponsewouldbe,butsaw

aneedforapublicationthat

wasnotfilledwitharticleson

businessesinthelargebusiness

areasinthecounty’ssouth.

Thisisnowour17 th issue

andwearegratefultoallour

readers,contributors,supporters

and,especially,ouradvertisers,

withoutwhomBusinessAction

wouldnotexist.Thankyou.

Quarterly magazine

Wehaveadaptedtomany

circumstancesinthepastthree

yearsandaremakingsome

changesfor2022.

Alan,whowasthemain

driverforlaunchingBusiness

Action,issteppingbackto

focusonhisownbusiness–

WillsatHome–whichis

growingsteadily.Thankyouto

Alanforafantasticthreeyears.

Wearealsochangingto

quarterlypublicationwith

issuesinMarch,June,

SeptemberandDecember.

Thesewillbesupplemented

bymorefrequentlypublished

onlinematerialonour

business-action.co.ukweb

siteandonourLinkedIn,

Instagram,Facebookand

Twittersocialmediachannels.

Wewillalsobelaunching

specialprojectsin2022.

Cover Story

Thisissuecelebratesthe100 th

anniversaryin2022ofPedlars

ofIlfracombe,aspicturedon

ourfrontcover.Readaboutthe

successofthislong-established

localbusinessonpages10–11.

2022 Awards

Thirdtimelucky!Wehave

bookedtheLandmarkTheatre

forThursday19May2022for

our2022NorthDevon

BusinessAwardsevent,

confidentthatatlastwewill

celebratetheawardsaswehad

originallyplanned.

YOUR EDITOR

Robert Zarywacz

Editor & Publisher

t: 07971 176044

e: robertz@business-action.co.uk

@robertz

EnteryourNorthDevon

businessinanyof12awards

categoriesfrom1Januaryto20

February2022–pages15–21.

Web site | business-action.co.uk

Online version | business-action.uk

Vol 3 Issue 5 – Winter 2021 – distribution 2,000

Welcome................................................................................................................. ii

News: Aesthetic excellence........................................................................... 1

News: New partnership offers genuine ultrafast connectivity....... 1

News: Recruiter celebrates 10-year anniversary.................................. 2

News: Devon Air Ambulance Christmas appeal................................... 2

Business directory: Find products and services................................. 3

News: Business & IP Centre business services and facilities ...... 4

News: Multimedia business with community focus............................ 4

Art: Inviting space to browse contemporary art................................... 5

Environment: Biosphere seeks business partners............................. 6

Environment: Sustainable Business Award........................................... 7

Environment: Biosphere Partner Showcase.......................................... 7

Campaigns: Buy in Shops.............................................................................. 8

Campaigns: Cheeky calendars raise funds for mental health....... 8

News: Need to boost your indoor business mobile signal?........... 9

Retail: 100 years on the high street............................................................ 10

Retail: Supporting homeware retailers countrywide.......................... 10

Retail: Valuing retail service.......................................................................... 11

Enterprise: Demand at enterprise hub leads to phase 2................... 12

Enterprise: Managing the human side of change................................ 13

Technology: Caring approach to IT............................................................ 14

Awards: Enter our 2022 business awards............................................... 15

Awards: An occasion to celebrate.............................................................. 16

Awards: Excellence in Hospitality & Tourism........................................ 16

Awards: Business-to-Business Excellence............................................ 17

Awards: Outstanding New Business......................................................... 17

Awards: Awards hat trick for restaurant.................................................. 18

Awards: Business of the Year 2020 – Made in Clovelly..................... 19

Awards: Digital landscapes............................................................................ 20

Awards: Service excellence........................................................................... 20

Awards: Training tower supports gold medal win............................... 21

© Need it Find it 2021. All information in this magazine is published in good faith.

Any views expressed are not necessarily those of the publisher, Need it Find it.

Readers are strongly recommended to seek advice from an appropriate professional

before taking any action on any topic discussed in the magazine and to check full

terms and conditions of any products or services promoted in advertisements.

ii

business action | Winter 2021 | business-action.co.uk


Looking and feeling good is

importantformostofus,but

findingsafe,effectiveskincare

treatmentscanbeconfusing.

Thatiswhyexperienced

nursesToniPascoe-Whiteand

KateSmithlaunchedOrchard

ClinicinBidefordinFebruary

2020–toensureclientsreceive

approvedaesthetictreatments

fromqualifiedpractitioners

withhighethicalvalues.

BothKateandToniare

registerednursesand

independentnurseprescribers

–whichenablesthemto

prescribemedicines–and

have30+years’nursing

experiencebetweenthem.

Askedwhatpromptedthem

tostarttheclinic,Katesays:

“Forme,itsaboutthe

autonomyandthedifferent

typeofnursing.Whileall

nursingisholistic,in

aestheticswetakeintoaccount

theeffectsofageingandhow

certainskinconditionscan

affectpeople’sself-esteem;we

helpmakethemfeellike

themselvesagain.”

Toniadds:“Yougointo

nursingtoimprovepeople’s

qualityoflife.Peoplecometo

uswhentheirconfidenceis

low.Aftertreatmentthey

oftensay‘Ifeelsorefreshed’.”

Theyapplytheirethosas

nursesbyensuringtheclinicis

safe,controlledandregulated.

Thisincludeseachofthem

HEADER NEWS

In safe hands: (from left) Toni Pascoe-White and Kate Smith of Orchard Clinic

Aesthetic excellence

New partnership offers genuine ultrafast connectivity

Lineal inBarnstaplehas

announcedanewpartnership

withJurassicFibre,bringing

fasterbroadbandtoSouthWest

businesses.

Exeter-basedJurassicFibre

isaregionalconnectivity

providerrollingoutnew

ultrafastfull-fibreinfrastructuretothousandsofaddresses

acrosstheSouthWest.

Currently,JurassicFibre’s

£250minvestmentinanew

fibrenetworkalreadyincludes

townsandruralcommunities

suchasBarnstaple,Honiton

andOkehampton.

Linealmanagingdirector

MikeMatthewssays:“Thanks

toJurassicFibremany

businesseswillfinallyhavethe

optionoftrueultrafast,‘pure’

fibrebroadbandatlowcost,

providedovercutting-edge

investinginstudytoachieve

theAestheticMedicine

Master’slevel(Level7)

qualificationwithHarley

AcademyLondon,theUK’s

firstgovernment-regulated

Level7qualificationin

aestheticmedicine.Thisadds

totheirimpressivemedical

qualificationsandexperience,

outlinedontheirwebsite.

However,theirnursing

experiencedidnotprepare

KateandToniforstartinga

businessandtheyaregrateful

totheBidefordBridgeTrust

forawardingthemastart-up

grantaswellasafurtherrestart

granttohelpafterlockdown

restrictionsimpactedtheir

businesslaunch.

“Wefeelreallyprivileged

Faster connections: (from left) Matt Baker, head of business sales, Jurassic

Fibre, and Mike Matthews, managing director of Lineal Software Solutions

infrastructurethatsimply

hasn’tbeenavailablefromany

otherprovider.

“We’vebeenimpressedby

whatJurassicFibrehavebuilt.

EverydayLineal’stechnical

supportteamsencounter

businessesdependingonever

morecloud-basedtechnology,

andrequiringfasterconnection

speeds–togetherwe’llhelp

delivertheconnectivityoptions

manysodesperatelyneedto

runtheirbusinesseseffectively.”

MattBaker,headofbusiness

saleswithJurassicFibre,adds:

“Weareproudtobeserving

bothbusinessandresidential

customersacrossNorthDevon

withourultrafastfull-fibre

thattheywantedtoinvestin

us,”saysKate.

Theyhavealsostudied

onlinebusinesscourseson

marketing,PRand

bookkeepingthroughPetroc.

OrchardClinicisquickly

establishingahighquality

reputationwhichisattracting

clientsbywordofmouth.A

wideagerangeofbothmen

andwomenseektreatmentfor

medicalskinconditionssuch

asacne,rosacea,pigmentation

andageing.Treatments

includeanti-wrinkle

injections,dermalfillers,skin

peelsandskincare

consultations.Theclinicalso

offersAlumierMDmedical

gradeskincarealongwithfull

consultationandassessment.

ToniandKateensurethey

fullyinformeachclientonall

therisksandbenefitsbefore

beginninganytreatmentand

theyalwaystakeintoaccounta

client’smedicalhistory.They

alsoaimtoeducatethepublic

aboutwhatbenefitsfacial

treatments,suchasdermal

fillers,canachieveandwill

declinetreatmentifintheir

medicalopinionitis

unsuitableforanindividual.

ToniandKatebelieveitis

thisethicalapproach,along

withtheircommitmentto

clinicalexcellence,thatmakes

OrchardClinicstandout.

■ Detailsorchardclinic.net

broadbandservices.Our

partnershipwithLinealenables

businessestotakefull

advantageoftheirnew

bandwidthsbyprovidingthe

platformtoutilisenew

technologiestoservetheir

customersbetter.”

JurassicFibreisavailablein

arangeofspeedsfrom

100Mbpsdown(20Mbpsup)

uptogigabitgrade,andvia

private-fibre‘leasedline’gigabit

ethernet,forbusinesses

needingexceptionalquality

connectivity.

LinealSoftwareSolutionsis

aBarnstaple-basedITsupport

andsoftwaredevelopment

companyassistingbusinesses

andorganisationsacrossthe

UKandbeyond.

■ Details01271375999or

lineal.co.uk

@businessactionm | Winter 2021 | business action 1


NEWS

Recruiter celebrates 10-year anniversary

Whilemanybusinesses

struggletoreachtheirfirstor

secondanniversaries,someare

sobusythattimefliesby.

WhenCooperGolding,the

NorthDevonindependent

providerofhighquality

recruitmentservicesbasedin

Barnstaple,recentlycelebrated

its10 th anniversary,founding

directorPaulaGolbyreflected

oncompletingafirst

successfuldecadeinbusiness:

“Oneofthemanyquestions

favouredbyinterviewerswhen

interviewingforpersonnelis

‘wheredoyouseeyourselfin

fiveor10years’time?’.

Well,IamnotsureIwould

havesaidwewouldbe

celebrating10yearsinbusiness

ifsomeonehadaskedmethat

question10yearsago.

TheendofNovembersaw

CooperGoldingcelebrate10

yearsinbusinessandwhata10

yearsithasbeen.

Reflectingbackonstarting

withalaptopandaphonefrom

thebackofawarehouse,

progressingtoashopfrontand

thenanoffice…toworking

withsomegreatnameslocally,

regionallyandnationally.

Itisapleasuretoworkwith

andhelpsomegreatSMEsgrow

theirownbrandbysupplying

talentedindividuals–the

peoplewithinit.

Wefeelproudtohavehelped

manypeoplegainandembrace

theirnextcareermoveand

supportlocalinitiatives,

mentor,donatetocharities,

giveadviceandworkwith

amazingcompaniesandpeople.

Tocelebratetheoccasion

CooperGoldingwillannounce

some10-yearinitiatives

throughDecemberforstaff,

clientsandworkers–we’llbe

postingdetailsonourwebsite,

sopleasewatchforthem.”

CooperGolding’smission

istohelpcandidatesfind

rewardingworkopportunities

whilesupportingclientsto

securegreatpeopletodrive

businesssuccess.

Tomeetthespecificneeds

of localandUK-wide

candidates/clients,the

consultancyoperatestwo

separatebusinessdivisions:

CooperGolding

Recruitment–anindependent

generalrecruitmentagency,

providingacomprehensive

arrayofprofessionalservices

tocandidatesandclients

throughouttheregion.

CooperGoldingSpecialist

Talent–linkingspecialist

talentwithleadingcompanies

throughouttheUK.Itsfocusis

onspecificdisciplines

primarilywithinengineering

andmanufacturing.

■ Details01271349745or

coopergolding.co.uk

DevonAirAmbulancehas

launcheditsChristmasappeal,

whichreassuressupporters

thatpatientsare‘InGood

Hands’,notjustatChristmas,

buteverydayoftheyear.

Despitelockdowns,thecrew

hasdelivereduninterrupted

time-criticalcaretohundreds

ofpatientsinDevonand

beyond,bothbycriticalcare

carandaircraft.

Thelocalcharitywillbe

celebratingits30 th yearof

servicein2022,butisstill

catchingitsbreathfromthe

impactofthepandemic,which

Devon Air Ambulance Christmas appeal

sawincomereducedby£2

millionlastyear.

HeadoffundraisingSally

Hiltonsays:“Wefeelincredibly

fortunatetohavebeensowell

supportedbythepeopleof

Devonoverthepastcoupleof

years,whohavetrulyralliedto

helpusthroughsome

challengingtimes,butwe

absolutelywelcomecontinued

support.

“Ourcrewsdelivertimecriticalcaretotraumaand

medicalincidentseverydayof

theyearandwellintothe

hoursofdarkness,

which,duringthefestive

seasoninparticular,arrive

earlierwiththeshorterdays.”

■ TosupporttheDevonAir

AmbulanceChristmas

Campaignanddonate,please

visitdaat.org/in-good-handsthis-christmas

2 business action | Winter 2021 | business-action.co.uk


DIRECTORY

ACCOUNTANTS

Cranford Business Services

Bideford

t: 01237 488077

w: accountsindevon.co.uk

JD Accountants (South West) Ltd

Barnstaple

t: 01271 378606

ANTIQUE MAPS & CHARTS

Old Folding Maps

South Molton

t: 01769 573935

w: foldingmaps.co.uk

BRANDING & DESIGN

Boom Boom Media

Barnstaple

t: 01271 326694

w: boomboommedia.co.uk

BrandLanterns

Barnstaple

t: 01271 372620

w: brandlanterns.co.uk

BREWERY

Combe Brewing Company

Ilfracombe

t: 07973 488409

w: facebook.com/

CombeBrewingCompany

GT Ales

Chivenor

t: 01271 267420

w: gtales.co.uk

BUILDING SUPPLIES

Heritage Cob and Lime

Bideford

t: 01237 477431

w: heritagecobandlime.com

RGB Building Supplies

Branches in Barnstaple, Bideford,

Hatherleigh, Holsworthy,

Ilfracombe, Okehampton, South

Molton, Tiverton

w: rgbltd.co.uk

BUSINESS ADVISORS

Pound Lane Financial Management

North Devon

t: 07801 199671

w: poundlane.co.uk

BUSINESS SUPPORT

Be Ready Employer Hub

Devon

t: 01392 241124

w: readydevon.org.uk

CAR SALES & SERVICING

Blights Motors

Bideford

t: 01237 472282

w: blightsmotors.co.uk

COMMERCIAL PROPERTY

James Doble Commercial

North Devon

t: 01237 424053

w: jd-commercial.co.uk

CONSTRUCTION

Advanced Scaffolding

Barnstaple

t: 01271 321100

w: advancedscaffoldingltd.co.uk

COPIERS & PRINTERS

Clarity Copiers North Devon

Barnstaple & North Devon

t: 01271 374061

w: claritynorthdevon.co.uk

COPYWRITING & MARKETING

Zarywacz

North Devon & UK

t: 01271 879100

w: z2z.com

COUNSELLING & PSYCHOTHERAPY

Devon Counselling Training

Barnstaple

t: 07522 841009

w: devoncounsellingtraining.co.uk

North Devon Counselling

Barnstaple

t: 07872 501606

w: northdevoncounselling.co.uk

DIGITAL & WEB SITES

Kameleon

Barnstaple

t: 01271 375100

w: kameleondigital.uk

Peak Online

Bideford

t: 01237 721256

w: northdevon.peak-online.uk.com

DINING

Terrace Tapas & Wine Bar

Ilfracombe

t: 01271 863482

w: terracetapasbar.co.uk

The Royal George

Appledore

t: 01237 424 138

w: trgpub.co.uk

ENVIRONMENT

North Devon Biosphere

North Devon

t: 01392 388647

w: northdevonbiosphere.org.uk

FINANCE

SWIG Finance

North Devon & South West

t: 01872 227 932

w: swigfinance.co.uk

FINANCIAL ADVISERS

D Scott Financial

Bideford

t: 01237 426450

w: dscottfinancial.co.uk

Philip J Milton & Co Plc

Barnstaple

t: 01271 344300

w: miltonpj.net

GARDENING & LANDSCAPING

AB SEA Services

Torrington

t: 07799 478318

w: abseaservices.com

HEALTH & SAFETY

Safety Supplies Direct

Barnstaple

t: 01271 377558

w: safetysuppliesdirect.co.uk

HOLIDAY COTTAGES

Marsdens Devon Cottages

North Devon

t: 01271 813777

w: marsdens.co.uk

HOTELS

The Carlton

Ilfracombe

t: 01271 862446

w: ilfracombecarlton.co.uk

HUMAN RESOURCES

Fitzgerald HR

Barnstaple, Exeter, London &

Wellington

t: 01271 859267

w: fitzgeraldhr.co.uk

INSURANCE

Together Insurance Solutions

Barnstaple

t: 01271 347147

w: togetherinsurancesolutions.co.uk

INTERNATIONAL TRADE SUPPORT

International Trade Matters Ltd

Bampton

t: 01398 332881

w: internationaltradematters.com

IT

Lineal Software Solutions

Barnstaple

t: 01271 375999

w: lineal.co.uk

JOINERY & CARPENTRY

Bespoke Timber Joinery &

Carpentry

Barnstaple

t: 01271 603411

w: bespoketimberjc.co.uk

LOCKSMITHS

MJS Locksmith

Bideford

t: 07532 139388

w: northdevonlocksmith.co.uk

SW Locksmiths

Holsworthy / Bude

t: 01409 255533

w: swlocksmiths.com

MANUFACTURERS

The Clovelly Soap Company

Clovelly

t: 01237 432280

w: theclovellysoapcompany.com

Smart Manufacturing

Bideford

t: 01237 471977

w: smart-manufacturing.co.uk

MASSAGE & BEAUTY

Essential Bodyworkx

South Molton

t: 01769 574474

w: essentialbodyworkx.co.uk

NETWORKING GROUPS

Business Networking in Barnstaple

Barnstaple

t: 0843 289 1339

w: bnibarnstaple.co.uk

North Devon Networking Group

Barnstaple

w: northdevonnetworking.co.uk

Rise

Barnstaple

e: martin@duchyifa.co.uk

Torridge Business Network

Westward Ho!

w: torridgebusinessnetwork.co.uk

OFFICE SUPPLIES

South West Office Supplies

North Devon

t: 01271 889337

w: swofficesupplies.co.uk

PACKAGING

Atlas Packaging

Barnstaple

t: 01271 344055

w: atlaspackaging.co.uk

➤ Listinginfourissuesof

magazinewithbusiness

nameandcategory,phone

number,websiteandtown.

➤ 12-monthonlinelistingat

needitfindit.ukNorth

PHOTOGRAPHY

Tarkatography

Westward Ho!

t: 07977 414798

w: tarkatography.co.uk

PRINTING

Jamaica Press

Buckland Brewer

t: 01237 452333

w: jamaicapress.co.uk

RECRUITMENT

Cooper Golding

Barnstaple

t: 01271 349745

w: coopergolding.co.uk

RETAILERS

Ilfracombe Chocolate Emporium

Ilfracombe

t: 01271 867193

w: ilfracombechocolateemporium.co.uk

Pedlars

Ilfracombe

t: 01271 863509

w: Facebook @pedlarsofilfracombe

SHEDS

SHEDS 4 you

Bideford

t: 01237 459193

w: sheds4you.co.uk

SIGNS

Doubleuprint

Barnstaple

t: 01271 268 041 / 07866 420436

w: doubleuprint.co.uk

The Sign Maker

High Bickington

t: 01769 561355

w: sign-maker.net

SOLICITORS

Slee Blackwell Solicitors

Barnstaple, Bideford, Braunton,

South Molton

t: 0808 139 1606

w: sleeblackwell.co.uk

SPORTS EQUIPMENT

Aramis Rugby

South Molton

t: 01769 550284

w: aramisrugby.co.uk

TELECOMS

Integra

North Devon

t: 01271 555 666

w: integra.im

TRAVEL AGENTS

Clare Flint – Travel Counsellors

North Devon & UK

t: 01271 828990

w: travelcounsellors.co.uk/clare.flint

WILLS

Wills at Home

West Yelland

t: 01271 860105

w: wills-athome.co.uk

BOOK YOUR £30 LISTING NOW AT needitfindit.uk

DevonBusinessDirectory

withbusinessnameand

category,logo,phone

number,addressandlinks.

➤ 4issuesofmagazinemailed

directtoyourUKaddress.

@businessactionm | Winter 2021 | business action 3


NEWS

The Business & IP Centre

Devon(BIPC)ispartofa

nationalnetworkofbusiness

centresbasedinlibraries.The

networkwassetupand

developedbytheBusiness&

IPCentreattheBritish

LibraryinLondontoprovide

supporttobusinessowners,

entrepreneursandinventors.

Accesstotheright

informationisvitaltoanyone

startingandrunninga

business.Awealthoffree

resourcesarenowavailable

throughtheBIPCDevon.

Theseincludethelargest

collectionofbusinessand

researchdatabasesinthe

SouthWest.Manycanbe

accessedfromhomewitha

librarycard,whileothersare

availablethroughthepublic

computersinBarnstaple,

ExeterandPaigntonlibraries.

Eachoftheselibrarieshasa

Multimedia business with community focus

ASYN Multimediawasbornin

November2019whensingle

mumofthreeIngridEsteve

Martindecidedtoapplyher

multimediaskillstoruna

mediabusinessthatoffered

herflexibility.

Ingrid’saimwastosupply

individualsandsmall

businesseswithcreative

servicesfromgraphicdesignto

videoandanimationinavery

cost-effectiveway.As

lockdownsbegan,she

expandedthisofferingto

includemarketingconsultancy

andsocialmediacontentthat

wouldsupportbusinesses.

“Thepandemichasbeena

reflectivetimeandIhave

decidedtocreatedifferent

nichesandultimatelyprovide

anelementofsocialenterprise,

involvingcreatingincomeand

Business & IP Centre offers

business services and facilities

BIPC,withmoreDevon

librariestofollowsoon.

BIPCDevonalsooffersa

givingsome

backtosocial

andcharitable

causes,”says

Ingrid.

“In2020,

atChristmas,

forexample,I

startedashort

filmwith

mentalhealth

asitsmain

topic,andam

currently

applyingfor

fundingto

extenditintoa

longerfilm.”

ASYNoffersflexibilityto

findsolutionsforclientsthat

providewhattheyarelooking

forwithintheirbudget.If

ASYNcan’tprovideitdirectly,

itwillsourcesuitableservices

The Business & IP Centre Devon pod at Barnstaple library

one-to-oneintroductiontoits

resourcesandone-to-ones

witharangeofexpertsin

thatwillsatisfy

theclient’s

needs.

Ingridis

verymuch

focusedon

contributingto

thelocal

community.

“Aspartof

whatwedo,it’s

alsoimportant

togivebackto

others,so

ASYN

Multimedia

Ingrid Esteve Martin

wantstogrow

tocreatestoriesandseekto

inspireanddoourlittlebitto

makethisworldabetterplace.”

Ingridworkswithlocaland

internationalclients,both

remotelyandinperson,from

professionalstoretailersand

variousaspectsofbusiness.

For2022,itisplanninga

scheduleofworkshopsand

webinarswhichincludeanew

DiversityinBusiness

programme,Womenin

Businessandaprogramme

speciallytailoredtosupport

thecreativeindustries.

Businessescanbrowseand

borrowanextensiverangeof

businessbooks,eBooksand,

viaitsLibbyapp,magazines,

includingTheEconomistand

TheEntrepreneur.

BarnstapleandExeter

librariesalsoofferin-house

FabLabswherebusinessescan

access3Dprinters,laserand

vinylcutters,anddigitalsewing

machinesataffordablerates.

Thesesupportentrepreneurs

whocreateanddesign.

■ Detailsfablabdevon.organd

bipc.librariesunlimited.org.uk

anybusinessthatjustneeds

someinspiration.

“Asasocial-focusmarketing

andfilminternationalstudio,

ASYNMultimedialooksto

workwithanycompany

lookingforafamiliarand

customisableofferandto

inspiringotherswhiledoingso.

“Ilovetobecreative,tohelp

others,tomultitask,touse

differentmedia,tofind

solutionstoourclients’

problems.Thismakesus

relevant.Wemakesense

visuallyoftheviews,mission

andobjectivesofourclients

andcreateinspiringstories

withtheaimtohelpothers.

“Theworldishardenough

withoutsupport,solet’shelp

eachotherisourmotto.”

■ Details07340770185or

FacebookASYNMultimedia

4 business action | Winter 2021 | business-action.co.uk


PEOPLE

Inviting space to browse contemporary art

There’s a new looktoan

establishedartgalleryinSt

James’Place,

Ilfracombeafter

NicoleHansonand

AlixMcDonald

assumedownership

andrelaunchedas

MagentaFineArtin

October2021.

Bothpreviously

workedatthegallery

andareenjoying

introducingchanges

toachievetheiraim

tobringinnovative

contemporaryartfromacross

theglobetoNorthDevon.

“Weworkreallywellasa

team,”saysAlix,anartistwho

hasextensiveexperienceasan

artsalesconsultant.

“Webounceideasoffeach

otherreallywelland

complementeachother,”adds

Nicole,whohasexperienceasa

consultantandgallerymanager

andhasbuiltupareputation

andrapportwithmanyclients.

“Wearetryingthingsand

All plans include

➤ 4 adverts (if selected)

➤ 4 magazine listings

➤ 12-month web adverts

➤ online listing

➤ 4 mailed magazines

➤ plus more

seeingwhatworksand

makingchangeswhere

necessary,”continues

Nicole.“Wehave

introducedseating

areassothatpeople

canbehereaslongas

theywant.”

NicoleandAlix

understandthatmany

peoplecomeintothe

gallerywithoutany

intentiontobuy,justto

browse.Oncetheystart

chatting,thereisanatural

processaspeoplebecome

moreinterested.Nicoleand

Alixshowexamplesandeven

offerhomeapprovalssothat

clientscanseehow

artworkswilllookathome.

MagentaFineArtalso

offersanartvisualisation

servicewhereclientscan

emailaphotooftheir

spacesothatimagesof

artworkstheyare

interestedincanbe

Comfortable seating at Magenta Fine Art, Ilfracombe

superimposedtogivean

impressionofhowtheywill

look.Italsooffersasearch

servicetosourcesuitable

Select plan

£30 Business Action Plan – 4 magazine listings

£125 Business Action Plan – 4 business card adverts

£225 Business Action Plan – 4 banner adverts

£315 Business Action Plan – 4 quarter page adverts

£645 Business Action Plan – 4 half page adverts

£995 Business Action Plan – 4 full page adverts

Magenta Fine Art: (from left) Nicole Hanson and Alix McDonald

artworksforclientslookingfor

aspecifictypeofimage.

Understandingthat

responsestoartareboth

individualandemotional,

MagentaFineArtoffersawide

mixofgenrestosuitdifferent

tastes.Someclientsliketo

expresstheircharacterthrough

theartintheirhome,while

othersviewitasatalkingpoint.

“Everypersonisso

different,”saysNicole.

“Differentemotions,

thoughts,feelings,

stories:that’swhyit’s

nicebeinganart

gallery.Peoplewantto

comeinandseeit.”

Alixaddsthatthey

wantMagentaFineArt

tobecomepartofthe

communityandwill

openthegalleryall

yearround,bothfor

residentsandoffseasonvisitorstocomeinand

andenjoybrowsingart.

■ Details01271862590or

magentafineart.co.uk

Advertise from just £30 a year with Business Action

Payment options

Pay in full or by

12 monthly instalments –

with no extra charges.

Put yourself in front of

North Devon businesses.

Book online at business-action.co.uk/plans or call Robert on 07971 176044

@businessactionm | Winter 2021 | business action 5


PEOPLE

The Biosphere Business Partner Showcase at Saunton Sands Hotel

Biosphere seeks business partners

North Devon Biosphere

launcheditsBiosphereBusiness

Partner(BBP)Eco-Accreditation

Schemelastyear(withafocus

ontourismbusinesses)aspart

oftheEU-fundedBioCultural

HeritageTourismproject.

Followingitssuccess,the

Biosphereisnowopening

membershipuptoallbusinesses

acrossNorthDevon.

Unique selling point

TheUNESCOWorldBiosphere

designationisauniqueselling

pointasaregion.Joiningthe

BBPschemedemonstratesthat

amemberbusinessisproudto

bepartofthisworldclassarea

bybeingpartofasustainable

businessnetworkthatlooks

aftertheveryassetsthatattract

80%ofitsvisitors,aswellas

eachother.

Five commitments

Bysigninguptothisfree

accreditationscheme,each

businesswillmakeatleastfive

commitmentstowards

conservation,localdevelopment

and/orawarenessraising.In

return,memberbusinessesare

rewardedwith:

➤ FreeadvertisingontheBBP

NetworkDirectoryonthe

BiosphereVisitorwebsite

biosphere.org.uk

➤ FreeuseoftheBBPlogo

onallpromotionalmaterial

andbusinesswebsites.

Partner presentation (from left) Andy Bell, Biosphere Reserve co-ordinator,

and Sarah Jordan, Biosphere Business Partner co-ordinator

➤ Invitationstonetworking

meetingsandeventsto

connectwithlike-minded

businessesandshareideas

andbestpractice.

➤ Bi-monthlyBBPnewsletter,

showcasingsomeofthe

greatworkachievedby

fellowpartners.

➤ Theopportunitytobethe

featured‘BiosphereStar

Business’withfocusonthe

businessanditscommitments

totheBiosphere.

Sign up

Forfurtherinformationandto

signuptothisscheme,visit

biosphere.org.uk/businesspartners/aboutorcontact

SarahJordon,Biosphere

BusinessPartnercoordinator,

atSarah.Jordan@devon.gov.uk

Wheatland Farm–Maggie

Watsondescribedhowher

familyhadacquiredWheatland

Farm,nearWinkleighin2006

torestorethePopehouseMoor

SiteofSpecialScientific

Interest(partofthefarm)and

extenditswildlifetotherestof

thefarm,whichismanagedas

anaturereserve.

Thereare200+speciesof

floweringplantsonsite,five

ponds,13speciesofdragonfly

andatleastfivespeciesofbat.

Thefarmgeneratesincome

throughecotourismandaims

forvisitorstoseeandinteract

withwildlife.

■ Details0183783499or

wheatlandfarm.co.uk

Braunton Countryside Centre

–NicolaCorrigan,biocultural

tourismprojectmanageratthe

centre(aswellasBiosphere

operationsmanager)explained

howthecentrehasconnected

bothresidentsandvisitorswith

natureoverthepast30years.

Thecentrehasorganised

morethan80eventsattended

bysome2,000people,ranging

fromguidedwalkstocrafting

workshopsandconservation

activities,suchaseventswith

theCaenCatchmentBeaver

Partnership,whichisassessing

whetherbeaverreintroduction

couldalleviateflooding.

■ Details01271817171or

brauntoncountrysidecentre.org

6 business action | Winter 2021 | business-action.co.uk


Sustainable Business Award

Business Actionisdelighted

tohavesigneduptothe

BiosphereBusinessPartner

schemeandattendedthe

recentBiosphereBusiness

PartnerShowcaseatSaunton

SandsHotel.

EditorRobertZarywacz

says:“Ihaveapersonal

interestinissuesincluding

plasticandotherlitter,soil

improvement,enriching

habitatstoattractwildlifeand

thedamagingeffectsof

coveringgardensintarmac

and/ordecking.

“In1997,aspartofaPR

assignmentcoveringthe

commissioningofalandfill

methanepowergeneration

operation,Itookaguidedtour

ofoneofthelargestlandfill

sitesinthecountry.This

horrifyingexperiencebrought

hometometheurgentneedto

reducewaste,recyclemoreand

takebettercareofthe

environment.Irecommend

anyonetotaketheopportunity

togoonsuchatour–thereis

Biosphere Partner Showcase

TherecentBiospherePartner

ShowcaseatSauntonSands

Hotelbroughtpartners

togethertonetworkand

discussideasforpromotingthe

importanceoftheBiosphereto

thewiderbusinesscommunity.

nobetterwaytowitnessfirsthandthedamagewecauseto

ourenvironment.Itwouldbe

aneffectiveenvironmental

lessonforchildrentoo.”

Sustainable business

“Ialsotakeakeeninterestin

actionsbusinessescantaketo

becomemoresustainable.

“AmajorissueIbelieveall

businessesneedtoaddressis

howtobalanceproduction

andsaleswithreducing

unnecessaryconsumption.

Thisisacomplexquestion

withnoeasyanswers,butone

Ibelieveweneedtoaddress.

Inviewoftheseconcerns,I

amdelightedthattheNorth

DevonBiospherehasagreedto

sponsoranewSustainable

BusinessAwardaspartofour

NorthDevonBusiness

Awards.Wewillbe

announcingdetailsshortlyon

ourwebsiteandencouraging

businessestoenterfrom

1January2022–seepage15

forBusinessActionAwards.

Italsoincluded

presentationsfromBiosphere

BusinessPartnersonhowtheir

businessesareincorporating

carefortheenvironmentinto

theirdailybusinessoperations

–seebelow.

BIOSPHERE

TCi (GB) Ltd–BenGibbs,

marketingmanager,described

howthecompanyisfocusing

onitsenvironmental

responsibilitieswhileachieving

significantgrowth.

Withtwodivisionsfocusing

oncommercialfurnitureand

construction,thecompanyhas

workedonthe2012Olympics

site,theShardandHinkley

PointC,Europe’slargest

constructionproject.

Ithasalsodevelopedthe

ECO360,acarbon-zero,

plastic-free,fullyrecyclable

officedeskmanufacturedinthe

UKfromrecycledmaterials.

■ Details03330220824or

tcigb.co.uk

@businessactionm | Winter 2021 | business action 7


CAMPAIGNS HEADER

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North Devon isfortunateto

havelotsofindependent

retailersservingtheresidentsof

itstownsandvillages.

Manypeoplediscovered

theirlocalshopsduring

lockdowns,butretailremainsa

toughenvironmentinwhichto

runabusiness.

BusinessActionaimsto

supportandencouragegreater

useofthearea’sindependent

shopsandhaslaunchedan

initiativeto‘BuyinShops’.

Independent advantage

Manypeopletaketheirlocal

independentshopsforgranted,

onlylamentingtheirlossonce

theyhaveclosed.

Independentsandlargeor

onlineretailerseachoffertheir

ownadvantages.Andthe

independentscanstackupwell

whenthetwoarecompared.

Choice

Whileasmallshopmaynot

havetheroomtostock

thousandsofproductlines,it

Cheeky calendars raise funds for mental health

TradesmenfromNorthDevon

featureinRGBBuilding

Supplies’WellBuiltBuilder’s

Bum2022calendarbeingsold

inaidofitschosencharities:

DevonMind,CornwallMind

andMindinSomerset.

RGBinvitedtradespeople

fromacrosstheareatoput

themselvesforwardtobe

includedinthecalendarand

bephotographedwhiledoing

theirjob,butwithalittlebitof

theirbottomondisplay.

Aswellasbuilders,

carpenters,forkliftdrivers,and

plumbers,RGB’ssponsored

ExeterChiefs’players,Dave

Ewers,FrankieNowell,Sean

O’BrienandFacundo

Cordero,alsotookpart.

BUYinSHOPS

canbeasurprisetobrowseand

discoverjustwhattheydooffer.

Manyretailersarealsopleased

toorderingoodsspecifically

forcustomers.

Help and advice

Manypeopleexpecttoseewhat

theywantontheshelvesoron

awebsiteandhaveforgotten–

oryoungerpeoplemaynever

haveexperienced–howtoask

forhelpandadviceinstore.

Unlikeanautomatedonline

assistantorwebsitehelppages

thatsendyouroundincircles,

arealshopkeepercanhelpyou

toobtainthebestproductfor

yourneeds,whichmaynot

necessarilybewhatyoufirst

thoughtabout.

Again,shopkeepersoften

workhardtosourceprecisely

whatyouwantandorderit

especiallyforyou.

AndrePusey,marketing

andfundraisingmanagerat

DevonMind,says:“Wealways

lovetoseeoursupporters

comeupwithuniqueandbold

ideasforfundraising,andyou

High price myth

Bigretailersarealwayscheaper.

Really?Itcanbeasurpriseto

findouthowcompetitive

independentretailerscanbe.

Evenwheretheirgoodsare

slightlymoreexpensive,there

willbenocarriagecostsand

customerscanbenefitfromthe

personalservicenotavailable

fromanonlinestore.

Reduce waste

Haveyoueverwanteda

doughnutandhadtobuyfive

inasupermarket?Whyshould

youbuyfourdoughnutsyoudo

notneedbecausethe

supermarketmakesyou?

Abakerwillsellyouone

doughnutandmanysmall

shopswillsellyousingleitems

orsmallerquantitiesoffood.

Withsomuchoverconsumptionandfoodwastage

can’tgetmuchbolderthan

this!Wearesogratefulto

everyonewhoshowedupand

showedoffforthecause,and

ofcoursetoallthoseloyal

RGBcustomerswhoplanon

pickinguponeoftheseamazing

calendarsfor2022.Thankyou

forcontributingtothefight

formentalhealthinDevon.”

EdLivesey,branchmanager

atRGBBarnstaple,adds:“We

wantedtodosomethingtotally

differenttocatchpeople’s

attentionandmakethem

smile,whilepokingfunata

veryunwarrantedconstruction

industrystereotype.But,more

importantly,thecalendaris

aboutraisingmoneyforsuch

worthwhilecharities.”

causingenvironmentaldamage,

wesupportsustainabilitywhen

buyingonlywhatweneedfrom

smallshops.

Take traffic off the roads

Mostdays,NorthDevontowns

areswarmingwithcouriervans

dashingtomeetdeliveryslots

anddroppingoffgoodsin

bubble-wrapandcardboard,

eventhoughnext-daydelivery

israrelyessential.

Usingalocalshopreduces

wastefulpackagingandcan

takecouriertrafficoffthe

roads.Ifyou’reluckytobeable

towalktoyourshops,you’llbe

expendingzerocarbonand,if

not,mostpurchasescanwait

untilyournextvisittoatown.

Change of mindset

Manypeopleshoponlineorin

supermarketsbecauseof

conditioning.Makingtheeffort

–anditcanbeaneffort–to

useindependentshopscan

offermanysurprisingbenefits.

■ Detailsbuyinshops.uk

NorthDevontradesmen

featuredinthecalendarare:

➤ KevinSkinner,builder

➤ MatthewRichardson,

carpenterandbuilder

➤ MickeyParker,builder

➤ NathanDadswell,painter

anddecorator

➤ PeterGeorge,builder

➤ SamDamsell-Atyeoand

JackMason,plumbingand

heatingspecialists

➤ TheteamfromBraunton

plumbersEarthInspired

■ Thebuildersbumcalendar

costs£5andisavailablefrom

allRGBbranchesandonline

atrgbltd.co.uk.Allmoney

raisedwillbedonatedto

DevonMind,CornwallMind

andMindinSomerset.

8 business action | Winter 2021 | business-action.co.uk


Need to boost your indoor

business mobile signal?

Poor indoor mobile coverage

inNorthDevonbusinesses

andhomescanbeimproved

withthehelpofavoucher

programmesupportingthe

purchaseofequipmentthat

caneliminate‘not-spots’.

TheMobileBoost

Programme,administeredby

ConnectingDevonand

Somerset,providesvouchers

worthupto£1,200towards

thecostofoneofanumberof

4Gmobilesignalbooster

optionsfromsuppliers

registeredwiththescheme.

Thevalueofvouchers

dependsonthetypeof

technologymostsuitablefora

specificpremises.Suppliers

willadviseapplicantsonthe

mostappropriateoption.

Whilecoveringthemajority

oftheequipmentcost,

businessesandresidentsneed

tomakeatop-upcontribution

tocoverthecostof

installation.

Businessescanapplyby

completinganonlineform

andself-certifyingthatthey

cannotreceiveanadequate

indoor4Gmobilesignal.

Uponapplication,avoucher

codewillbeemailedtothe

applicantwhichcanbeused

withoneoftheregistered

schemesuppliers/installers.

■ Detailsconnectingdevon

andsomerset.co.uk

HEADER NEWS

Peak

Online

ONE COMPLETE ONLINE SOLUTION

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@businessactionm | Winter 2021 | business action 9


RETAIL

100 years on t

Nick Pedlarjoinedthebusiness

in1964andhasawealthof

retailknowledge.Weasked

Nickabouttrendsandwhat

remainsimportantinretail.

What from 100 years of

trading is still important for

retailers to do today?

Customerserviceisthemost

important.It’sstillthesame

todayaswhenPedlarsstarted.

A landmark North Devon

storecelebrates100yearsof

tradinginIlfracombeHigh

Streetin2022.

Chas.N.Pedlarfirsttraded

in1922,althoughtheorigins

ofthebusinessstretchbackto

adepartmentstoreand

funeraldirectorsknownas

J.Pugsley&Sonsin1860.This

originalstorewaslocatedin

ForeStreetandthenmovedto

theHighStreetatthepremises

currentlyoccupiedbyMcColls

andthePostOffice.

JohnPugsley’snephew,

Charles Nicholas Pedlar

CharlesNicholasPedlar,joined

thebusinessin1895andthe

adjoiningchinaandhardware

Supporting homeware retailers countrywide

Aswellasservingresidentsof

andvisitorstoIlfracombefor

100years,Pedlarsplaysa

majorroleinsupplying

homewaretothousandsof

customersacrossthecountry

asoneofsixfounding

membersofHomeHardware.

FormedinNorthDevonin

1967,thecompanyisdealer

ownedandnowhasmorethan

400independenthardware

retailers,housewaresshops,

cookshops,ironmongersand

Have you attracted more

customers during COVID?

We’veattractedmore

customers,includinganew

generationofcustomerswho

wereabletophoneupandhave

theirordersdelivered.

Gardeningcustomers

especiallyhavestayedwithus

afterfindingthequalityofour

plantsexceptional.People

remarkedonhowgoodtheyare

andhowcompetitivelypriced.

Olderpeoplealsoreliedon

usinabigway.Thosewhowere

isolatingwereabletophoneus

upandwedeliveredtothem.

Are there families of

customers spanning more

than one generation?

Wehavefamilieswithmore

thanonegenerationshopping

withus,oftenbecauseof

schoolwear.Welookedafter

somewhentheywentto

school,thentheymovedaway

andtheystillcomebacktous

forclothing.

Schoolchildrenoftencome

backtousasadults,especially

whenbuyingclothesforwork

orjobinterviews.

gardencentresasitsmembers

acrosstheUK.

Establishedtosupport

independentretailersafterthe

appearanceofthefirst

supermarkets,itranitsfirst

warehouseinBidefordbefore

movingtoitspresentpremises

inBarnstaple.Togetherwith

itssecondwarehousein

Bedford,HomeHardwarehas

anationwidereach,delivering

toretailersfromtheIslesof

ScillytoNorthumberland.It

How far do customers

come to shop at Pedlars?

Wegetabigflowofcustomers

fromLyntonandLynmouth,

Georgeham,Woolacombeand

Mortehoeandfromacross

NorthDevon.

Wealsogetpeoplephoning

usupfromallacrossthe

countrywhohavevisitedusin

thesummer.

Recently,wehadacustomer

ringusfromShattoninthe

PeakDistrict.

employssome80staffin

Barnstapleand30inBedford.

HomeHardwaremembershipgivesretailersaccessto

20,000productsfrom300

namedbrandsstockedinits

warehouses,withevenmore

availabledirectfromsuppliers.

Moreimportantly,itcanhelp

supportanewretaileras

theyestablishtheirbusiness,

reducingthestart-uprisk.This

includeshelpingwithbusiness

plansandotheradvice.

What do you sell more and

less of now?

Weusedtosellalotofparaffin

forstovesandradiators.

Nowweselllotsofhairdryers.

Televisionhasabiginfluence

onhomewareandcooking.

Peoplerushouttobuygadgets

thatthey’veseenTVchefsuse.

Thereisabigmediainfluence

onwhatsells.

Do you still enjoy retailing?

Iloveit.Therapportwiththe

customersisstillimportant.

HomeHardwarewonthe

Britain’sBestWholesalertitle

intheHousewaresInnovation

Awardsthreeyearsrunningin

2017,2018and2019.

MoreHomeHardware

retailerscanbefoundacross

NorthDevoninBideford,

Bradworthy,Braunton,

Crediton,GreatTorrington,

Okehampton,SouthMolton

andTiverton.

■ Details01271337479or

homehardware.co.uk

10 business action | Winter 2021 | business-action.co.uk


he high street

HEADER RETAIL

Charles Glanville Pedlar

shopnextdoorwasacquiredto

whichamen’sandboy’s

clothingsectionwasadded.

One of the most important

reasonsformovingto

Ilfracombe18yearsagowasits

selectionofindependentshops.

MrsZandImovedfrom

Windsor,similarlyatourist

town,althoughmostofthe

independentbusinessesthere

hadbeencrowdedoutbythe

facelessnationaland

internationalchainsyouseein

mostbigtownsandcities.We

hadbeenluckytohavean

independenthomewareand

hardwarestorewithinwalking

distance,butthatclosedwhen

theproprietorsretired.

Sincewemoved,wehave

purchasedfromPedlarsoften,

notonlybecausewecanwalk

tothestorebutalsobecausewe

knowthatwecangoinandask

whetheranitemisavailableor

seekadviceonthebestproduct

forourneeds.

Whenassemblingthepanel

ofjudgesfortheBusiness

ActionAwards,wesoughta

representativefromtheretail

sectorwhohadanestablished

retailbackground,wasfully

awareofthechallengesfacedby

WhenPugsleysclosedin

1922,Chas.N.Pedlarabsorbed

thebusinessintohisownand

ithasoperatedunderhisname

at27IlfracombeHighStreet

rightuptothepresent.

In1946,hewasjoinedin

thebusinessbyhissonCharles

GlanvillePedlar,sincewhena

furthertwogenerationsjoined

tocontinuerunningthe

business.BothNicholas

GlanvillePedlar,whojoinedin

1964,anddaughterHelen

Pedlar,joiningin2005,run

thestoretoday.

Valuing retail service

independentretailersinsmall

towns,understoodthe

importanceofpersonalservice

andwasawareofthewaysin

whichdevelopmentssuchas

technologyarechangingretail.

Itwasalsovitalthatourjudge

championedretailand

Today Pedlarsoffersawiderangeofproducts,including

menswearandschooluniforms;chinaandglassware;kitchen

utensilsandequipment;electricalappliances;homewareand

hardware;plants,seedsandgardeningsupplies;andmore.

Ifyoucan’tseeit,askandtheywillverylikelyorderitforyou.

■ Details27HighStreet,Ilfracombeor01271863509

Editor Robert Zarywacz is a customer of Pedlars and has worked with

Helen Pedlar as a judge in the Business Action Awards. Below are his

thoughts on why independent family businesses are vital to the longterm

health and success of communities

Helen Pedlar, fourth generation to work in the business and a judge in the

Business Action North Devon Business Awards

supportedfellowretailerssothat

theywereabletomakeafull,

fairandimpartialappraisalofall

businessesenteringtheawards.

AsPedlarsplaysamajorrole

inmaintainingIlfracombe’s

highstreetofferingand

supportsretailersacrossNorth

DevonandtheUKasa

foundingmemberofHome

Hardware,itseemed

appropriatetoinviteamember

ofthefamilybusinesstotake

upthisrole.Asthelatestof

fourgenerationsworkinginthe

business,weweredelighted

whenHelenPedlaraccepted

ourinvitation.Intheinterests

offairness,wedon’tallow

judgestoentertheawardsand

wearegratefultoPedlarsfor

acceptingthis.

Likeallourjudges,Helen

hastakentherolevery

seriouslyandgivenalotoftime

asavolunteertoreadand

assessawardsentriesandto

takingpartinthejudgingdays.

Thishascontributedgreatlyto

establishingthereputationof

theBusinessActionAwards

andwethankHelenand

Pedlarsfortheirparticipation.

Pedlarsisoneofmany

independentretailersacross

NorthDevon’stownsand

villageswhoaddinvaluable

richnesstothecommunity.Too

often,wedon’tvaluethemuntil

theyhavegone.

@businessactionm | Winter Autumn2021 | | business action 11


ENTERPRISE HEADER

Demand at enterprise hub leads to phase 2

Barely has North Devon’snew

enterprisehubopenedthan

planshavebeguntodevelopits

secondphase.

Node,locatedofftheA39at

Roundswell,wasofficially

openedinOctoberbyLeaderof

DevonCountyCouncil

CouncillorJohnHart.The

eventwasattendedbycouncil

leaders,fundingpartners,

foundingorganisationsand

entrepreneursalreadybasedat

thehub.

GarethJones,founderand

chiefexecutiveofTownSquare,

thecompanyoperatingNode,

announcedthatoccupancywas

alreadyabovetarget–atmore

than68%andincreasing–and

thatitattractedmorethan100

dailyusers.

TownSquarealready

operatessuccessfulenterprise

hubsinWales,Oxfordshire,

WestSussex,Cheshireand

London,andwillusethis

experiencetomakesureallthe

valuegeneratedbyNode

remainsinNorthDevon.

Facilities and technology

Phase1ofNodeoffers37small

andmediumoffices,a

coworkingspaceforupto50

people,meetingroomsandan

on-sitecoffeeshop.

Broadbandinternet

connectivityofupto1Gbpsis

availabletousers,dependent

onthelevelofmembership,

whichrangesfrom£20&VAT

foradaypassupto£249&

VATpermonthforpro

membership.

Growing business at Node: Ryan Jewell of Integy explained how the

business had grown from two to 10 employees at Node.

Read the Integy story overleaf on page 14

Ratesforteams,which

include24-houraccessseven

daysaweek,arealsoavailable.

Connecting to the Node: (from left) Town Square community director Carl Turner, Jem Gill

of Node, Devon County Council head of economy, enterprise and skills Keri Denton, Node

community manager Julian Dymond, Councillor Rufus Gilbert and Councillor John Hart

Official opening

Ondeclaringthehubofficially

open,CouncillorJohnHart

said:“TheNodeenterprise

centreisanextremely

impressivefacilityandit’shad

anincrediblestart.Everyone

involvedmustbecongratulated

forgettingitupandrunning

andforletting64%ofitsoffice

spaceafterjusteightmonths.

That'salreadyaheadofitstwoyeartargetandhighlightsthe

importanceofthissitetothe

county’seconomicrecovery

andgrowth.

“Thebuildingitselfhasalso

beendesignedandbuilttobe

energyefficienttohelpuswith

ourcarbonreductiontargets,

andit’sachieveda25%

reductionincarbonemissions

comparedtoBuilding

Regulationsstandards.The

CountyCouncilhasshownits

faithinthisprojectbyinvesting

inasecondphaseexpansionof

theenterprisecentre,which

we'reaimingtoopenby2023.

Thiswillenablethecentreto

supportevenmoreSMEsand

startupsinNorthDevonand

Torridgeaswelooktobuild

backanevenstrongerand

moreresilientlocaleconomy.”

User case studies

TodemonstratehowNodeis

alreadysupportingnewand

growingbusinesses,speakers

fromtwobusinessesalready

occupyingNodespokeabout

theirexperiencesofworkingin

thenewhub.

Snow Limits Consulting

ClaireSnowlaunchedSnow

LimitsConsultinginMarch

thisyearandisbasedatNode

fivedaysaweek.Readherstory

onpage13.

Integy

RyanJewelllaunchedIntegy

withbusinesspartnerJames

CookinNovember2019.The

businesswasthefirstoccupant

andhasoutgrownofficestwice

asitsteamhasgrownto10.

ReadIntegy’sstoryonpage14.

Support programmes

Nodecommunitymanager

JulianDymondintroduced

severalprogrammesthatwill

berunning.

12 business action | Winter 2021 | business-action.co.uk


ENTERPRISE HEADER

Startup club

Tosupportnewbusinesses,

Nodewillberunningregular

startupclubstoprovidehelp

andadviceforanyonestarting

orthinkingaboutstartingup

ontheirown.

New business at Node: Claire Snow of Snow Limits Consulting started her

business in March 2021. Read her story alongside

Theeight-weekprogramme

guidesbusinessowners

throughadifferentaspectof

runningabusinesseachweek,

including:

➤ ideagenerationandmindset

➤ socialmediamarketingand

platforms

➤ pitchingandpresentation

skills

➤ businessmodels

➤ contentmarketing

➤ marketingquestions

answered

➤ balancingbooksand

managingmoney

➤ buildingawesomewebsites

Runningthroughouttheyear,

startupclubsareaccessible

onlineandinpersonatNode

onceperweekafterwork,

6-8pmeveryThursday.

Fordetailsandtobook,visit

nodecowork.co.uk

Business accelerator

Julianalsoannouncedafullyfundedthree-monthbusiness

acceleratorprogrammefor

ambitiousenterprisesthatwill

launchearlyin2022.Contact

theNodeformoredetails.

Open to all businesses

Whetherabusinessislooking

forapermanentbase,regular

hotdeskingoroccasionaloffice

facilities,Node’sflexible

membershipsmakeitaccessible

toallbusinesses.Meeting

roomscanalsobebookedfor

meetingsandevents.

AsamemberoftheTown

Squarenetworkofhubs,

businessesjoiningNodealso

jointhisnetwork,gaining

accesstoworkspacesintowns

andcitiesacrosstheUKand

opportunitiestoconnectwith

morelike-mindedbusinesses.

Nodehasbeendevelopedby

DevonCountyCouncilandis

part-fundedbythecouncil,the

EuropeanRegional

DevelopmentFundandHeart

oftheSouthWestLocal

EnterprisePartnershipto

supportenterpriseacrossNorth

DevonandTorridge.

■ Detailsnodecowork.co.uk

Managing the human

side of change

There are many reasonswhy

peoplestartbusinessesandfor

ClaireSnowitwasthe

realisationthatshecouldoffer

theservicesshehadpreviously

providedthroughemployers

andthattherewasaniche

whichshecouldfill.

Claire’sbackground

includeshumanresources,

traininganddevelopment,and

mostrecentlyasatraining

consultantinthesupplychain

sector.Itwasasalargechange

managementprojectwas

windingdownthatClaire

thoughtshecoulddeliver

servicesherselftoclients.

“Idecidedtogooutand

explorenewthings,”says

Claire.“Ithought‘AmIcrazy

atthistime?’,butfroma

changemanagementpointof

view,lotsoforganisationsare

havingtomakechanges.SoI

didit.”

Identifyingadefiniteneed

forherservicetohelpclients

managechangefromthe

perspectiveoftheirpeoplegave

Claireconfidencetolaunch

SnowLimitsConsulting.

“I’vebeenworkingatNode

sinceJuly.Whatattractedme

wasthesenseofcommunity.

I’dspenttheprevious18

monthsinmyhomeoffice.In

thecoworkingspaceyougetto

knowotherpeople,getideas

andalsoreceivebusiness

coaching.Theyhavealso

helpedmewithmarketing,

whichhasbeenveryuseful.”

Thisadvicehasenabled

Clairetorefineherbusiness

offering,whichshedescribes

as“solvingproblemswitha

peoplefocus”.

“Ihelpgrowingbusinesses

solveproblemsandreconnect

thepiecesoftheirbusiness.I

supportthemtoregaincontrol

andcreateagreatcustomer

andemployeeexperience.”

Clairealsoenrolledonthe

Node’sstartupclubaswellas

deliveringcoachingtoother

businessesatNode.

“It’sbeenabitofa

rollercoaster.Youhavetolearn

thingsquitequicklyandnotbe

frightenedtoaskpeoplefor

help.Iloveit!”

■ Details07575597040

Managing the human side of change: Claire Snow

@businessactionm | Winter Autumn 2021 | | business action 13


TECHNOLOGY HEADER

Two IT consultantswho

frequentlyworkedalongside

eachotheronvarious

contractsrecentlycelebrated

twosuccessfulyearsof

runningtheirownIT

consultancybasedatNode

EnterpriseHubatBarnstaple.

IntegybeganwhenJames

CookandRyanJewelljoined

forcesinNovember2019to

completeagovernment

contractandhasnowgrownto

ateamof10employees.

“Wewereannoyedthatbig

consultancieswouldcomein,

completeapieceofwork,then

disappear,”saysRyan.“We

talkedforyearsaboutdoing

thecompleteopposite.”

Arequesttoundertakean

externalreviewofadata

centreinJuly2019gaveRyan

andJamestheopportunityto

workasateamandputthis

approachintopractice,leading

tothelaunchofIntegy.

“Weknewwecouldn’twork

fromhomemuchlongerand

werethefirstpeopletomove

intoNode.”

Nodeprovidestheadvanced

ITandcommunications

facilitiesIntegyneedsto

managethecomplexdata

requirementsoflargeclients.

Asitsteamhasexpanded,ithas

movedofficewithinNodethree

timesformoreworkspace.

Caring approach to IT

First occupants of Node: (from left) Ryan Jewell and James Cook

established Integy in November 2019

Initially,Integy’sclients

weregeneratedthroughJames

andRyan’sexistingcontacts

until–ashappenedforso

manybusinesses–everything

stoppedduetothefirstCOVID

lockdowninMarch2020.

Whilebusinessstalled

initially,Integyquickly

attractedlargeprojectsas

manyorganisationsneededto

transitionfromoffice-basedto

homeworkingandsoughtthe

expertisetoachievethisfast

andeffectively.Eventhough

mostlegacycomputersystems

inusewereunpreparedfor

suchrapidchange,Integyhas

completedeightprojects

enablingorganisations’entire

staff–sometimesnumbering

5,000employees–toworkfrom

homeandatthesametime

achievezerocarbonfootprint.

Integyhasestablished

impressiveindustry

credentialstobackupits

growingreputation.Inorder

tooffervendor-neutraladvice

toensureitrecommendsthe

bestsolutiontosatisfyeach

individualproject’s

requirements,Integyhas

partneredwithanumberof

technologypartners,including

Microsoft(asaGoldPartner),

Cisco,Citrix,Dell,Hewlett

Packard,VMwareandNetApp.

Itisalsoanapprovedsupplier

toprovidemanypublicsector

ITcontracts.

“Wehavegrownby

deliveringtransformational

changethathasreallyhelped

businessesdowhattheywant,”

addsRyan.“Nowweare

lookingtosupportthese

clientsinthefuture.”

ManyofIntegy’sclients

operateinhealthcare,local

authority,MoD,education,

housingandmanufacturing

sectors.Whilemostarelarger

organisationswithsystems

usedbyhundredsor

thousandsofemployees,Ryan

iskeentoworkwithsmaller

businesses.Hebelievesthose

with20ormorecomputer

userscouldbenefitfrom

movingtheirsystemstothe

Cloud,whichoffersthe

advantagesofimproved

securityanddataresilience,

flexibilityintermsofuser

licencecostsandremote

working.JamesandRyanare

alwayshappytodiscussthe

optionsavailable.

■ Details01392796525or

integy.co.uk

14 business action | Winter 2021 | business-action.co.uk


AWARDS HEADER

Enter our 2022 business awards

Past

Weheldourfirstawardsto

celebrateenterpriseinNorth

Devonin2020,buthadto

canceltheawardseventdueto

thepandemic.

Present

Weheldoursecondawardsthis

year,butagainhadtocancel

theplannedawardsevent.

However,inNovemberwe

didhostacelebrationof

winnersfromboth2020and

2021,attendedbysponsors

andjudges,atMoretonHouse.

Seepages16-17forphotos.

Wehavealsobeen

presentingcertificatesto

winnersunabletoattendthis

event.Seepage16-22for

photosofwinners.

Future

Undauntedbythepandemic,

wearelaunchingourthird

annualawardsin2022.

Any business can enter

Thereare12categories–see

rightorvisitourwebsitefor

fulldetails–andanybusiness

basedinoroperatinginNorth

Devonisinvitedtoenterfor

free.Youcanenteryour

businessinasmanycategories

asyouthinkrelevant.Youcan

alsonominateotherbusinesses

youthinkdeservetowina

businessaward.

ENTER FROM 1 JANUARY 2022

Best Employer Award

Recognisesemployerswhoare

committedtoprovidinga

fulfillingenvironmentin

whichtheiremployeesthrive.

Best Retailer Award

Recognisesretailerswho

providethebestshopping

experienceandservice.

Business-to-Business

Excellence Award

Recognisesbusinesseswho

provideimportantB2B

servicestootherbusinesses.

Consumer Service

Excellence Award

Recognisesbusinesseswho

provideservicesdirectto

residentsandthepublic.

Digital & Online

Achievement Award

Recognisesbusinessesuse

onlineanddigitaltechnologies

andtheinterneteffectively.

Excellence in

Construction Award

Recognisesexcellence

throughoutthebuildingand

constructionsector.

Excellence in Hospitality

& Tourism Award

Recognisesbusinesseswho

attractvisitorstoNorth

Devon,offerthewarmest

welcomeandprovide

experiencestolastalifetime.

International Trade Award

Recognisesbusinessesstarting

orgrowinginternationaltrade

relationshipsandexporting.

Made in North Devon Award

Recognisesmanufacturersand

producerswhoseproductsare

enjoyedlocallyandexported.

Outstanding New

Business Award

Recognisesthesuccessofnew

businessesstartedsince2019.

Sustainable Business

Award

Recognisesbusinessesthat

demonstrateacommitmentto

protectingtheenvironment.

Young Achiever Award

Recognisesthesuccessof

youngpeoplecompleting

trainingorapprenticesor

runningtheirownbusiness.

CLOSES 20 FEBRUARY 2022

Enter your business

Entryisonlineatbusinessaction.co.uk/awardsoryou

candownloadaWordentry

formtoemailtous.

Enterfrom1January2022

andentriesmustbereceived

by20February2022.

Judging

Theawardsarejudgedbya

panelofestablishedNorth

Devonbusinesspeople.

Finalists

Finalistsineachawardcategory

willbeannouncedinthespring

issueofBusinessAction,onour

websiteandsocialmedia

channels.

Winners event

Winnerswillbeannouncedat

theBusinessActionNorth

DevonBusinessAwards2022

eventattheLandmarkTheatre,

Ilfracombeontheeveningof

Thursday 19 May 2022.

Awards help and advice

Wewillalsobepublishing

usefuladviceonhowtosubmit

effectiveawardsentriesonour

website.

Sponsorship

Ifyourbusinesswouldliketo

sponsoranaward,pleasecall

07971176044.

■ Detailsandentryformsat

business-action.co.uk/awards

@businessactionm | Winter 2021 | business action 15


AWARDS HEADER

An occasion to celebrate

Business Action editor Robert Zarywacz addresses the awards sponsors, judges and winners. Photo: Mike Matthews

At last, the opportunity to celebrate the winners of the Business

Action North Devon Business Awards 2020 & 2021 finally arrived,

bringing together winners from both years, sponsors and judges in

the sumptuous surroundings of award-winning Moreton House

The original planwasto

presentthefirstBusiness

ActionNorthDevonBusiness

AwardsattheLandmark

Theatre.Categoryfinalists

wouldbeintroducedoneby

one,followedbytheanticipated

announcementthat“the

winneris...”leadingtothe

winnerhurryingdownfrom

theaudiencetobepresented

withtheirawardonstage.

Thejudgingpanelmetforaday

onFriday13March2020and

selectedthewinnersforallthe

awardscategories.

OnMonday16March2020,

thePrimeMinisterannounced

theintendedintroductionof

COVID-19restrictions.

Guests enjoyedaselectionofdeliciouscanapésandmincepies

preparedbyTheRoyalGeorge,Appledore,winnerofthe

ExcellenceinHospitality&TourismAward2020.

ProprietorGarthHughes(left)acceptedtheawardcertificate,

fromjudgeSusieKevernofPoundLaneFinancialManagement.

■ Details01237424138ortrgpub.co.uk

The Club Room at Moreton House offers relaxed seating in style

Photo: Sara-Jane Williams

Mulled winewaspreparedforguestsbyBenandLisaGatehouse

oftheGatehouseTrailerBar,whoalsoprovidedthebarservice.

■ Details07340825550orgatehousetrailerbar.co.uk

16 business action | Winter 2021 | business-action.co.uk


AWARDS HEADER

That’swhenourplansfellapart.

Withoutknowingwhetherwe

couldholdourawardsevent,

wecouldn’tsellticketstocover

thecostand,afteramonthof

uncertainty,wehadtocancel.

Wehastilyreplannedand

createdvideos,editingtogether

videoannouncementsofthe

winnersfilmedbysponsorsat

homealongwithcomments

fromjudges,whichwe

broadcastonYouTubeand

socialmediachannels.

Wemadethecommitment

nottoforgetour2020winners.

Second attempt

In2021,wehopedwecould

completethewholeawards

programmewithoutdisruption,

but,sureenough,lockdown

returnedandourjudging

proceededoverZoomand,

onceagain,weannouncedall

winnersbyvideoonline.

The first in-person event for many guests since March 2020, many gathered around the bar at Moreton House to catch up with each other

Photo: Sara-Jane Williams

Wemadethecommitment

nottoforgeteitherour2020or

2021winnersandthatwe

wouldholdaneventassoonas

wecould.

Moreton House

InNovember2021,wefinally

welcomedanumberof

winners,sponsorsandgueststo

thesplendidMoretonHousein

The sound of people talking animatedly continued all evening long in the bar

at Moreton House Photo: Sara-Jane Williams

Abbotsham–ourExcellencein

ConstructionWinner2021–so

wecouldallmeetatlast.

Theresponsefromguests

wasofjubilation,bothinterms

ofbeingabletomeetinperson

onceagain,butalsothewonder

expressedatvisitingNorth

Devon’sstunningnewstately

homevenueforthefirsttime.

We’dliketothankHelenand

HarveyPhillips,ourhostsat

MoretonHouse,formaking

ourbelatedawardseventa

magicalandmemorable

eveningandwehopetoreturn

soonformorebusinessevents.

■ Details01237425519or

moretonhousedevon.com

Third time lucky!

WehavebookedtheLandmark

TheatreforThursday19May

2022andfullyintendto

announcetoapacked

audience:“Thewinneris...”

BrandLanternswontwoawardsin2020andSara-JaneWilliamsacceptedcertificatesforbothcategories.Picturedleft,PhilipMilton

ofleadsponsorPhilipJMilton&CompanyPLCpresentedtheawardforBusiness-to-BusinessExcellence2020,whileintheright

photoOliverThorneofsponsorSleeBlackwellpresentedtheOutstandingNewBusinessAward2020.

■ Details01271372620orbrandlanterns.co.uk

@businessactionm | Winter 2021 | business action 17


AWARDS HEADER

Awards win hat trick for restaurant

Best Employer 2020: (from left) Dawn Mullen and Clive Chilcott, proprietors

of the Terrace Tapas & Wine Bar, Ilfracombe

The Terrace Tapas & Wine

BarinIlfracombehaswon

moreBusinessActionawards

thananyotherbusiness,

demonstratingitsoutstanding

successandhighstandards.

First,proprietorsDawn

MullenandCliveChilcott

securedtheBestEmployer

Awardin2020–sponsoredby

CooperGolding.

JudgeRodMartinof

TogetherFinancialSolutions

commented:“Thepassion

whichtheownershavenot

onlyforthebusinessand

makingitsuccessful,butalso

formakingthewholeteam

partoftheactualbusiness

reallycameacross.Thefocus

onlistening,takingonstaff

ideas,mentoringand

flexibilityandreallyjust

caringfortheirstaffisquite

uniquetofind.Theyare

certainlyleadingbyexample.”

Thiswasborneoutbytwo

ofitsemployeeswinningour

Highest Achieving Learners: (from left) Taylor Phelps (2020 winner) and

Kayne Harvey (2021 winner) of the Terrace Tapas & Wine Bar, Ilfracombe

HighestAchievingLearner

Award–sponsoredbyAtlas

Packaging.TaylorPhelpswon

in2020andKayneHarvey

wonin2021.

Taylorhadjustcompleted

herLevelThreehospitality

supervisorapprenticeship,for

whichshewasawardedarare

‘distinction’,andparticipated

inacasestudytohelpother

learners.Withimprovedskills

andconfidence,Taylorisnow

abarmanagerinthebusiness.

Whileworkingforthe

businesspart-time,Kayne

askedtobecomeanapprentice

chef.Hecompletedhis

apprenticeshipintheL2

CommisChefqualification

andalsoachievedCIEHFood

Safety;L2HACCP;L2

Allergens;WorldHost2020

KeepingCustomersSafe

duringCovidandFirstAidat

Workqualifications.

■ Details01271863482or

terracetapasbar.co.uk

18 business action | Winter 2021 | business-action.co.uk


HEADER

Business of the Year 2020 – Made in Clovelly

Clovelly dominatedour2020

businessawardswhenThe

ClovellySoapCompanywas

namedafinalistintheDigital&

OnlineAchievementcategory,

wontheMadeinNorthDevon

Award–sponsoredbyTheSign

Maker–andtookthetitleof

NorthDevonBusinessofthe

Year2020–sponsoredbyPhilip

JMilton&Companyplc.

Whilethepandemicdelayed

presentationofitstwo

certificates,meetingfounders

SarahandCasieHarperattheir

soapfactoryoverlookingthe

coastlinewasareminderof

whatitispossibletoachievein

remoteNorthDevon.

Sarahstartedmakingsoap

inLondonin2004asadirect

resultofhersensitivitiesto

chemicalsineveryday

products.WhensheandCasie

movedtoNorthDevonin

2011,TheClovellySoap

Companywasborn.Casietook

onthesoapmakingin2013as

thebusinessgrewandnow–

evenafterthepandemic–the

businessemploysateamof22,

generatingmoreemployment

forvillageresidents.

Made in North Devon

FromSarahinitiallymaking

soapforherself,thecompany’s

productrangehasexpanded

fromhandmadesoapsto

moisturisersanddeodorants,

shampoos,bathproducts,a

malegroomingrange,pet

productsandhomefragrances.

Sarahiskeentosupport

localmanufacturingandreduce

relianceonimports,especially

fromanenvironmentalpointof

view.Thecompanyaimstobe

asenvironmentallyawareand

responsibleaspossible.Its

naturalproductscontainno

harmfulchemicalsandarefully

biodegradable,anditselects

ingredientsthatcause

minimumenvironmental

impact.Whilefamilymembers

testproducts,noproductsare

testedonanimals.

Thebusinessalsoaimsto

ensurepackagingisminimal,

Manufacturing in Clovelly: (from left) Sarah and Casie Harper of The Clovelly Soap Company

plastic-freeandfullyrecyclable.

Itssoapsandcandlesare

packagedinFSCcertified

paper,producedintheUK,and

incard,tinandrecycledglass.

Italsohasazerowaste

policyforitsproductsandsells

scrapbagsofsoapoffcuts,gives

freeoffcutsampleswithorders

anddonatestolocalcharitiesto

ensurethatnosoapgoesto

wastenomatterhowsmall.

Retail and tourism

Inadditiontomanufacturing,

TheClovellySoapCompany

runsitsshopinClovelly,which

welcomethousandsofvisitors

throughitsdoorseveryyear.

Sellingonlineandthrough

selectedUKandinternational

stockistsalsobalancesthe

seasonalnatureoftheshopin

Clovelly. Stockistsarechosen

withcaretoprotectthequality

oftheClovellybrand.

Business of the Year

Thejudgingofallourawardsis

averyseriousmatterandour

judgesarguewithpassion

aboutwhoshouldwin,

especiallytheBusinessofthe

YearAward.

VikasMahajanofAramis

Rugbyexplainswhyjudges

selectedTheClovellySoapas

winnerin2020:“Alongwiththe

otherjudges,Ihadatoughtime

decidingwhothetruewinner

shouldbe.Wedeliberatedlong

andhardoverproductmixes,

brandpositioning,marketing

effortsandahostofother

criteriabeforeweallagreed

thatTheClovellySoap

Companywasatrulydeserving

winner.TheClovellySoap

Companystoodoutbecause

theyseemtohavetickedall

boxes,especiallythewaythey

chosethebusinessnameand

thebrand,whichresonateswith

customersassomethingtruly

madeinNorthDevon.Plusthe

effortsthattheyhaveputinto

promotionanddistribution,for

me,wasaverygooddeal.”

■ Details01237432153or

theclovellysoapcompany.com

@businessactionm | Winter 2021 | business action 19


Since winningourDigital&

OnlineAchievementAwardin

2020,ABSEAServiceshas

introduceditsGardenscapes

Devonbrandforitsgardening

andlandscapingservices.

TheABSEAnamewas

createdfromtheco-founders’

names:AforAlexandra

(Stapleton)andBforBen

(Clisby).Alexandraexplains

thattheGardenscapesbrand

givespeopleaclearerideaof

theirgardeningofferings,

especiallywhentheyseethe

Gardenscapessign-written

vehicleoutandabout.Thisis

alreadyleadingtomore

enquiriesandadvance

bookingsforwork.

Thebusinesswontheaward

foritsinnovativeonline

gardeningquotationservice,

whichenablesittorespondfast

toenquiries.Thisisappreciated

bymanyclients,especially

AWARDS HEADER

Digital landscapes

Growing business: (from left) Alexandra Stapleton and Ben Clisby of

Gardenscapes Devon

thosewithexperienceof

tradespeoplewhoareslowto

respondordon’trespondatall.

GardenscapesDevon

continuestoprovide

maintenance,grasscutting,

When consumers can buy

anythingonline,SHEDS4you

takestheoppositeapproachby

offeringagenuinelypersonal

service.Thisisreflectedin

SHEDS4youwinningour

ConsumerServiceExcellence

Awardin2020.

RunbyRobinLake(photo

left),thebusinesshas

manufactureditsownsheds

since2017.Itoperatesa

showroominBidefordsothat

customerscancomeintosee

examplesofshedsanddiscuss

theirspecificrequirements.

SHED4you’sflexible

approachattractedthe

attentionofourjudges,along

withitseffortstounderstand

theindividualneedsof

customers.Itoffersnoobligationappointmentsand

gardendesign,turfing,patios

andpaving,pruning,fencing

andwasteremovalservices

acrossNorthDevon.

Ithasalsolauncheda

deliveryserviceforkiln-dried

hardwoodlogsforboth

domesticandcommercialuse.

Containinglessthan20%

moisture,the8to12-inchlogs

canbedeliveredorcollected.

Gardenscapesaimsto

modernisegardenserviceswith

itsonlinedigitalquotation

serviceandonlinemessaging.

Individualscanuploadfive

imagesandashortdescription

forspecificgardeningjobsfor

whichtheyneedaprice.

Gardenscapesaimstoprovidea

quoteandavailabilitywithin48

hours.Thisenablesjobstobe

completedfasterandreduces

waitingforcustomers.

■ Details01237239255or

gardenscapesdevon.co.uk

Service excellence

quotationsandaimsto

provideanall-roundservice

frominstallationand

groundworkstofencing.If

problemsdooccur,itsworks

toresolvethemquicklyand

efficiently.Italsotrieshardto

workaroundcustomer

timescalesforfittingand

wherepossiblecancomplete

veryfastturn-aroundjobsto

suitcustomerrequests.

AwardsjudgeSusieKevern

said:“Theygooutoftheirway

tolookafteralltheir

customers,oftenhelpingout

withadditionalservicesto

makesurethatthejobisa

success.Therewerescoresof

happycustomerreviews

includedwiththeentry.”

■ Details07494313242or

sheds4you.co.uk

20 business action | Winter 2021 | business-action.co.uk


HEADER

Training tower supports gold medal win

The pandemic has been a

massive driverofinnovation,

withonenewNorthDevon

productsupportingasporting

worldchampionshipgold

medalwin.Thiswasonereason

whyourjudgesnamed

DymondEngineeringwinner

oftheBusinessActionMadein

NorthDevonAward2021

sponsoredbyTheSignMaker.

WhileDymondEngineering

hasfacedsimilardifficultiesto

allothermanufacturers,

paralympianJackAyerswas

frustratedbynotbeingableto

trainforthe2020Paralympics.

Afterthetwojoinedforcesto

designanddeveloptheTX3

TotalTrainingTower,Jackwon

themen’sVL3titleatSeptember’s2021CanoeSprintand

Para-canoeWorld

ChampionshipsinCopenhagen

inSeptembertobecomeworld

championinhissport.

Inhisownwords,JackEyers

tellsthestoryoftheirawardwinningcollaboration.

Jack Eyers’ story

Fitnesshasalwaysbeena

passionforme,especiallyafter

havingelectivesurgeryto

amputatemylegattheageof

16.Thiswasduetoacondition

I’vehadsincebirththatgot

progressivelyworse.

BeforemyamputationI

consideredmyself‘disabled’

andincrediblyrestrictedby

mycondition.

Mytheoryisthatwhenyou

haveanamputation(orany

Jack Eyers wins gold in the men’s VL3 title at the Canoe Sprint and Para-canoe World Championships in Copenhagen

life-changingoperation)you

arereborn.Youareforcedto

startfromscratchintermsof

learninghowtowalkand

regainasenseofbalance–that

makesmenearlynine!

Sincemyamputationmy

so-called‘disability’has

openedmanydoorsandI

proudlytakeeveryopportunity

thatcomesmyway. Inowlive

lifetothefull.

CurrentlyI’maGBPara-

Canoeathlete.In2018,Iwona

bronzemedalattheSprint

CanoeWorldChampionships

inPortugal.

In2021,Iwasthereserve

fortheTokyoParalympic

games.Thereisonlyone

medalforsprintcanoe

categoryandsoonlyone

athletewasselectedsoitwas

anhonourtoachievereserve.

AndinSeptember2021,the

highlightofmycareersofar,I

wongoldmedalintheCanoe

SprintandParacanoeWorld

Manufacturing excellence: (from left) Mike Garner, joint owner of Dymond

Engineering with gold medal winner Jack Eyers with the Business Action

Made in North Devon 2021 Award certificate

ChampionshipsinCopenhagen

andIamnowtheworld

championinmysport,which

isanincrediblefeeling.

Elite Standard Rig

Atthestartoftheglobal

pandemicandduringtheUK’s

firstlockdown,Iwasdaunted

bytheprospectofourfreedom

beingrestrictedbythe

uncertaintyofwhatlayahead

–andimportantlyasaGB

athlete–dauntedbygyms

beingclosed.

Withmysightssetonthe

Tokyo2020ParalympicGames,

Iknewthatanytimeawayfrom

trainingwouldhaveaserious

impactonmyperformanceasa

sprintcanoeist.

From sketches to reality

Aftermoaningand

complainingaboutnotfinding

therightequipment,Ifinally

acceptedthatitwasn’tgoingto

dropintomylap,soIgot

creativeanddesignedit

myself.I’dalwaysday-dreamed

aboutbuildingmyownperfect

elitestandardtrainingrig,and

asaconsequenceofthe

pandemicthiswasaboutto

becomeareality.

Whatstartedasscribbles

andsketchesdevelopedinto

therealprototypewhenI

joinedforceswithMikeand

SueatDymondEngineering.

Fromourfirstmeeting

DymondgotwhatIwanted,

andtheTX3hasgrownfrom

strengthtostrength,testedand

refinedtogetustowherewe

aretoday:agreatqualitysquat

rackatanaffordableprice.

TheTX3isprobablybetter

thanIhadeverimagined,this

isnowmy favouritepieceof

equipment–obviouslyI’m

biased!–buthavingusedhigh

performancegymsaspartof

myjobeveryday,Ipersonally

vouchforthisasmatchingthe

elitestandardofmajorbrands

andforafractionoftheprice.

■ Details01271372662or

totaltrainingtower.co.uk

@businessactionm | Winter 2021 | business action 21

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