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Repairify Automotive Repair Technology Supplement

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SUPPLEMENT 2021<br />

<strong>Automotive</strong><br />

<strong>Repair</strong> <strong>Technology</strong><br />

<strong>Supplement</strong>


Contents<br />

4 Welcome to MIM from <strong><strong>Repair</strong>ify</strong>, Inc<br />

Philip Peace, Managing Director (SVP) International<br />

at <strong><strong>Repair</strong>ify</strong>, Inc.<br />

6<br />

<strong>Technology</strong> strategy and investment<br />

Maurice Tuff, CTO at <strong><strong>Repair</strong>ify</strong>, INC. discusses the<br />

strategy, strengths and ambitions for <strong><strong>Repair</strong>ify</strong>’s<br />

continuous use of technological innovation and invention<br />

in an expanding global network.<br />

8 From North America to Europe<br />

Tony Rimas, President at <strong><strong>Repair</strong>ify</strong>, discusses the<br />

company’s successes in the American market, his<br />

hopes for the ongoing expansion into Europe and<br />

maintaining <strong><strong>Repair</strong>ify</strong>’s overall mission to be recognised<br />

as the automotive industry’s leading service provider for<br />

vehicle electronic systems.<br />

19<br />

20<br />

21<br />

22<br />

ADAS ready<br />

The change in repair obligations brought about by the<br />

introduction of the Insurance Industry Requirements<br />

(IIR) for the safe repair of ADAS equipped vehicles is<br />

placing new demands on body repair specialists.<br />

Is it enough to turn the lights out?<br />

A view from … Gareth Newbery, Red.<br />

ADAS top tips<br />

adasThink: what is coming?<br />

An interview with Nick Dominato, SVP, Product<br />

(adasThink founder), <strong><strong>Repair</strong>ify</strong>.<br />

10<br />

Remote services in practice<br />

The rise of Advanced Driver Assistance Systems (ADAS)<br />

to help mitigate the risk of collisions and protect drivers,<br />

passengers and pedestrians is continuing apace and is<br />

becoming more and more complex.<br />

24<br />

Why total loss when you can repair?<br />

Identifying and developing new product<br />

innovations that satisfy the demands of the repair<br />

sector lies at the heart of Reds commitments.<br />

12<br />

14<br />

Synergistic acquisition: <strong><strong>Repair</strong>ify</strong>’s<br />

European business strategy<br />

Philip Peace is Managing Director (SVP) International<br />

at <strong><strong>Repair</strong>ify</strong>, Inc. Philip was responsible for supporting<br />

the acquisition of Red EU during COVID and his<br />

remit is to nurture international relationships<br />

(outside of the US and Canada) and identify<br />

opportunities to deliver <strong><strong>Repair</strong>ify</strong>’s continual<br />

successful growth throughout global marketplaces.<br />

Keeping pace with technology<br />

It’s important that companies invest in the right<br />

areas to enable them to complete the jobs required, while<br />

also ensuring the sustainability of the business.<br />

26<br />

28<br />

Solid investment underpins world<br />

class operations<br />

Building a solid foundation to facilitate<br />

scale and growth in the UK and Europe is<br />

fundamental to <strong><strong>Repair</strong>ify</strong>’s expansion plans to<br />

continuously meet the needs and demands of its<br />

customers from across the globe.<br />

Red VHC or asTech – which should<br />

you choose?<br />

Simply put, the asTech tool provides remote services,<br />

whereas the Red device delivers an aftermarket<br />

functionality plus remote services.<br />

16<br />

Pay as you calibrate<br />

Through its Red division, asTech provides<br />

extensive ADAS services enabling bodyshops and<br />

SMR centres to benefit from the significant growth<br />

opportunity presented by these technologies.<br />

30<br />

The final word<br />

What an exciting technology ADAS is for the<br />

marketplace.<br />

asTech <strong>Supplement</strong> | 3


Welcome<br />

to MIM from <strong><strong>Repair</strong>ify</strong>, Inc.<br />

Welcome to the latest issue of Modern Insurance Magazine and to this special issue<br />

focused on automotive repair technology.<br />

It’s no secret that the modern automobile has become much<br />

safer to drive, but also increasingly advanced and complex<br />

through the years. It’s estimated that the average vehicle now<br />

contains 50 computer modules, 50 million lines of code and can<br />

produce 15,000 different fault codes. Diagnosing the source of<br />

a given problem through the course of a repair can be quite a<br />

challenge, just ask any repair technician.<br />

Advanced Driver Assistance Systems (ADAS), for example, are<br />

now present in roughly 70 per cent of vehicles in the European<br />

car parc, according to one study conducted by LexisNexis Risk<br />

Solutions (1) . These systems bring added safety with features like<br />

automatic emergency braking (AEB), blind spot monitoring and<br />

hill descent control.<br />

But with added safety comes added complexity, making the<br />

repair of vehicles increasingly difficult and costly. There are<br />

now well over 1,000 individual original equipment manufacturer<br />

(OEM) tools just for diagnostic scanning alone. The same is true<br />

for ADAS calibration OEM tools. It’s no wonder certified auto<br />

technicians are in short supply globally.<br />

At <strong><strong>Repair</strong>ify</strong>, our mission is to make modern automobile<br />

repairs simple for customers using advanced tools and remote<br />

diagnostic support. <strong><strong>Repair</strong>ify</strong> comprises a family of brands<br />

offering automotive technology and services, including asTech®,<br />

Red (EU), BlueDriver®, adasThink, Mobile Tech RX, FleetGenix and<br />

One Guard Inspections.<br />

In the pages that follow, you will find articles that showcase the<br />

concepts, technologies and solutions that are helping the collision<br />

industry become more proficient and efficient at vehicle repair.<br />

Plus, case studies on how we are working with insurers to ensure<br />

that they are advocating and supporting the most appropriate<br />

technology to repair vehicles. Our people understand the<br />

challenges from both an insurer and bodyshop perspective and<br />

our focus is on the shop repairing the vehicle properly with the<br />

relevant technical support to enable the vehicle to be returned to<br />

the road safely in the quickest possible time. In these pages, you<br />

will meet the team from <strong><strong>Repair</strong>ify</strong> leading the charge for us.<br />

For example, there’s our Chief <strong>Technology</strong> Officer Maurice Tuff,<br />

who founded the company that built BlueDriver, which is now the<br />

most popular consumer car-side diagnostic scan tool available on<br />

Amazon.<br />

Mr. Tuff and his team joined the <strong><strong>Repair</strong>ify</strong> family a year ago and<br />

they’re helping us integrate the best of these technologies from<br />

across the <strong><strong>Repair</strong>ify</strong> ecosystem to fulfill our mission.<br />

You’ll meet Tony Rimas, President of <strong><strong>Repair</strong>ify</strong>. Tony is a wizard<br />

at recognising trends and new markets, and he has excellent<br />

perspective on current trends in the automotive technology sector<br />

and its implications for repairers and insurers.<br />

Of course, you’ll also learn about our operations and offerings in<br />

the UK and Europe as well as our global expansion plans, which is<br />

my role as Managing Director (SVP) of International for <strong><strong>Repair</strong>ify</strong>.<br />

Martin Pinnell-Brown is founder of RED and an expert on<br />

automotive repair diagnostics and innovations in this market. Get<br />

a window into Mr. Brown’s mind on page 24.<br />

There’s also Paul Cunningham, an integral leader who runs the<br />

Operations team for asTech Europe, a team one might consider<br />

the heartbeat of our operation here. Learn how Mr. Cunningham’s<br />

team provides expert knowledge to shops on page 26.<br />

Speaking of ADAS earlier, Nick Dominato is our Senior Vice<br />

President of Product Development and founder of adasThink and<br />

a true expert on the available OEM data for ADAS systems around<br />

the globe. The offering he has developed brings information and<br />

insight about ADAS systems into the shops to improve workflow<br />

efficiency and ensure that ADAS calibrations aren’t missed in the<br />

repair process.<br />

In addition to the people running our company, you’ll learn about<br />

the technology trends we’re helping to shape to make repairs<br />

easier and more efficient, ideally bringing costs downward.<br />

For example, the equipment required to calibrate ADAS front-end<br />

systems can be quite expensive. The teams at asTech Europe and<br />

Red (EU) Ltd. have come up with a novel pay-as-you-go model for<br />

ADAS calibrations that make the process simpler and more costeffective.<br />

We have a feature on this offering over on page 16.<br />

When repair shops are able to keep vehicles in-house to<br />

conduct ADAS calibrations rather than send them to<br />

another shop, it saves time and money. This is how XL<br />

Motors Accident <strong>Repair</strong>, MOT & Service <strong>Repair</strong> has<br />

found success. By partnering with Red (EU), Ltd. to<br />

start up its own calibrations business, the company<br />

expanding its own services in the process. Learn<br />

more about XL Motors on page 19.<br />

And in the age of COVID and staff shortages, it’s<br />

not always possible to perform every service<br />

in-house. This is where remote services are<br />

beneficial to keep vehicles under the same roof<br />

while receiving guidance and diagnostics from<br />

a certified remote technician. We cover this<br />

topic on page 10.<br />

At the end of the day, as the pages ahead<br />

will show, technology is here to simplify<br />

the lives of automotive repairers as<br />

well as the drivers.<br />

After all, the heart of each and every<br />

vehicle repair is human, one person<br />

handing the keys back to the other<br />

with a promise that the vehicle is<br />

fixed and safe.<br />

Yours respectfully,<br />

Phil Peace<br />

(1) https://www.prnewswire.co.uk/<br />

news-releases/admiral-to-use-adasdata-in-pricing-through-lexisnexisvehicle-build-808829482.html<br />

4 | asTech <strong>Supplement</strong><br />

asTech <strong>Supplement</strong> | 5


From<br />

North America<br />

to Europe<br />

Tony Rimas, President at <strong><strong>Repair</strong>ify</strong>,<br />

discusses the company’s successes<br />

in the American market, his hopes for<br />

the ongoing expansion into Europe and<br />

maintaining <strong><strong>Repair</strong>ify</strong>’s overall mission to<br />

be recognised as the automotive industry’s<br />

leading service provider for vehicle<br />

electronic systems.<br />

You have seen significant success in the American<br />

Q1market. Why do you think there has been such<br />

progression in this particular area? Was the US simply ready for<br />

asTech’s pioneering technology?<br />

This company made its debut in 2015 by using a unique,<br />

A patented technology to use a pass-through box to connect<br />

the vehicle to an OEM tool and OEM-certified technician, almost<br />

making the car feel like it was out of a franchise dealership.<br />

That was really uncommon because a lot of the technologies<br />

being used to diagnose what was going on with the electronic<br />

components and ADAS features of the vehicle, were what they<br />

call car-side aftermarket tools. These are great but they depend<br />

upon OEM data that needs to be procured from the OEMs in order<br />

to power that car-side experience. And so, sometimes it would<br />

leave gaps for make-model trends, and that’s where our solution<br />

would come in. We could actually go and access that OEM<br />

tool and OEM tech, so we can make sure that the vehicle was<br />

diagnosed and properly set up for repair. And then obviously, we<br />

can confirm the repair with that methodology.<br />

What are your hopes for expansion throughout the<br />

Q2 European market?<br />

In the European market, it’s different. In the US, we often<br />

A think that we’re miles ahead, that’s very naive. In Europe,<br />

they mandate that heavy trucks actually have front radars. We<br />

still don’t even mandate that here in the US, which if you’ve seen<br />

some of our accidents, we should mandate it. In Europe, they’ve<br />

taken a stance with the insurance carriers for the right reasons,<br />

saying if you’re going to fix these cars, you need to have the<br />

correct tools in your shop, and it is your expense to take on. Just<br />

now, the industry and the insurance carriers are getting on the<br />

same page, realising that the tools are expensive, but also the<br />

actual amount of time it takes to diagnose and properly repair<br />

these vehicles is costly. And I think, there’s this level-set that’s<br />

happening.<br />

Whereas here in the US, I think folks did a great job of saying,<br />

look, these are the features that people use to keep themselves<br />

safe in the car. The insurance carriers, back in those days, were<br />

willing to pay for any and all of that. Today, we’re seeing a level-set<br />

there, wherein certain repairs we have huge differences in price<br />

points; calibrating the camera on one make model trim in one part<br />

of the US could be sub one hundred dollars, and in the other part,<br />

it could be north of eight hundred dollars on the same repair. So,<br />

you’re starting to see that level-set of the industry here in the US,<br />

and Europe is actually better positioned for that.<br />

Presumably there are significant challenges when<br />

Q3 making the transition across continents? What have<br />

been the main differences between the two operations and how<br />

have they impacted expansion?<br />

In the US, what they call ‘pre-diagnostic repair scanning’ and<br />

A ‘post-repair scanning’ have been well reimbursed events in<br />

the industry. Now, the insurance carriers are realising that you<br />

should be doing a free repair scan on every single vehicle, so you<br />

could actually set up the repair properly. Basically, making sure<br />

you have the right blueprint for what you’re going to take down<br />

and put back together.<br />

Europe, on the other hand, they were doing that and not trying to<br />

get reimbursed. And the other thing that was really interesting is<br />

we went to Europe with one major glass company, so we really<br />

had just the one customer before we acquired Red Diagnostics.<br />

We went with one glass company from the US over to Europe,<br />

where we focused mainly on transitioning from diagnostics very<br />

quickly over to an ADAS calibration model. And today, we’re doing<br />

business in 23 countries. We have this unique capability where we<br />

actually use a chat engine to convert the language real time. Our<br />

technicians in the UK can do a great job with the customer.<br />

And you see us expand just from one customer in calibrations,<br />

which we had through the asTech platform, and then leveraging<br />

what we purchased in Red Diagnostics, where they have a fiveyear<br />

agreement with one of the major estimation companies. I’m<br />

super excited about the future we have in Europe.<br />

asTech holds a significant global reach. What priorities<br />

Q4 do you maintain to ensure the asTech mission to be<br />

‘recognized as the automotive industry’s leading service<br />

provider for vehicle electronic systems’ is consistent<br />

throughout?<br />

We absolutely want to make sure that we are the remote<br />

A repair partner of choice for any of these car-side repair needs.<br />

What I mean by that is we’re coming out with an exciting, kind<br />

of all-in-one device. We’re spending millions of dollars in R&D to<br />

actually help determine what tool is right for that car-side repair.<br />

And it could be based on speed, on coverage, or on price. And I<br />

think that’s going to really set us apart, because today the largest<br />

investment you have to make is when you have to access that<br />

OEM tool or an OEM tech, having to get another person involved<br />

in the repair.<br />

Furthermore, we’ve got a great, efficient tool in our acquisition<br />

of BlueDriver. It’s this car-side expedited scan. It is very similar<br />

to some of the other best-in-class companies that are out there,<br />

but some best-in-class companies are actually bridging the<br />

gap between the two examples of the BlueDriver and the OEM<br />

tool. And we’re spending a lot of time and R&D dollars in order<br />

to actually determine what is the best tool for that job. We think<br />

that’s really going to set us apart, because we’re going to truly be<br />

that remote partner people think about when they need help on an<br />

electronic component.<br />

What are the next steps for expansion as part of the<br />

Q5 European rollout?<br />

You’ll see us continue to partner with other glass companies<br />

A that are running leading-edge calibration efforts. That’s<br />

where we made our entrance, so we’re very comfortable in being<br />

that remote partner for calibrations. And then, we are going to<br />

very much leverage with Martin Pinnell-Brown, who’s brilliant in<br />

the mechanical and repair space. Today, we are leveraging that<br />

great partnership we have with the leading estimation platform<br />

in Europe and then taking it from there. In the US, we don’t have<br />

many insurance carriers that own their own network of shops,<br />

which does occur in Europe, so pursuing those relationships is our<br />

near-term path. Including Red, we’re announcing our fifth global<br />

acquisition next week and I think you could very much see us<br />

being more acquisitive in Europe in 2022.<br />

What advice could you give on when the right time is to<br />

Q6 execute and stage different growth initiatives?<br />

Our executive chairman has this amazing ability to<br />

A recognise something as an opportunity. It could be a very<br />

small company that is just getting started, like when we bought<br />

adasThink, which in a matter of seconds takes an estimate, a<br />

diagnostic event and lets that repairer know which ADAS features<br />

need calibrating. That acquisition really helped our overall repair<br />

ecosystem. By itself, it may not have been a very big company, but<br />

when you put that into our ecosystem, it very much completes it.<br />

That granular example is to say the right time has a lot to do with<br />

gut and instinct.<br />

There are other times where an opportunity pops up, like our<br />

latest acquisition of Mobile Tech RX, where we really needed more<br />

technicians that were touching cars. The Mobile Tech RX platform<br />

today is used by a lot of independent businesses to run their<br />

business. They’re out there fixing wheels and fixing vendors and<br />

using this software to write estimates and invoices for customers.<br />

They use it day in and day out. But we looked at it as these people<br />

are touching millions of cars in the car park versus us seeing them<br />

remotely with our partners. So, you’re going to see us do a lot<br />

more with a rifle approach, but every once in a while, there’s going<br />

to be that opportunistic thing where it just really feels right.<br />

Tony Rimas<br />

is President of <strong><strong>Repair</strong>ify</strong>, Inc.<br />

6 | asTech <strong>Supplement</strong> asTech <strong>Supplement</strong> | 7


<strong>Technology</strong><br />

strategy and<br />

investment<br />

Maurice Tuff, CTO at <strong><strong>Repair</strong>ify</strong>, Inc.,<br />

discusses the strategy, strengths, and<br />

ambitions for <strong><strong>Repair</strong>ify</strong>’s continuous use of<br />

technological innovation and invention in<br />

an expanding global network.<br />

How does <strong><strong>Repair</strong>ify</strong> utilise data and technology to<br />

Q1 empower its clients to make better decisions?<br />

We provide virtual access to a remote library of sophisticated<br />

A diagnostic tools, including official OEM tools, using<br />

proprietary patented technology; all on an easy-to-use platform.<br />

This provides shops with affordable access to expensive bestin-class<br />

scan tools on an as needed basis versus having to<br />

purchase and maintain all their own tools.<br />

urther to that, we have hundreds of certified technicians<br />

Fthat interpret those scans and then provide clients with a<br />

comprehensive and actionable diagnostic report, that includes<br />

code descriptions, repair recommendations, and identifies<br />

necessary calibrations. The good news is we’re doing millions of<br />

these scans, which allows us to analyse the data and ensure that<br />

we’re giving the right information to the customer all the time.<br />

What are <strong><strong>Repair</strong>ify</strong>’s overarching goals when it comes<br />

Q2 to revolutionising vehicle care? How does a company<br />

‘driven by <strong><strong>Repair</strong>ify</strong>’ differ from its competition in its use of<br />

specialised technology?<br />

Vehicles are being revolutionized and becoming more and<br />

A more complex. You can’t have the vehicles progress in<br />

technology and not have the technology necessary to fix and<br />

repair those vehicles advance at the same time. Our primary<br />

goal is to help our customers master the modern automobile by<br />

simplifying the repair with technology and our research-based<br />

expertise.<br />

We are doing the legwork in R&D to help the automotive repair<br />

sector stay ahead of the curve. This mission drives everything we<br />

do, no matter which <strong><strong>Repair</strong>ify</strong> brand you’re talking to.<br />

Beyond that, in terms of differentiating between the competition,<br />

one of the big things that we do is provide the customer with the<br />

official OEM report that’s generated by that scan tool. They can<br />

see what comes out of the OEM tool, and layered on top of that,<br />

we do the analysis and provide a summary report with expert<br />

recommendations. This provides customers with an easy-toread<br />

and detailed report created by <strong><strong>Repair</strong>ify</strong> along with the OEM<br />

report produced by the OEM tool. This is just one example of how<br />

we demonstrate our commitment to quality and transparency.<br />

What will a continuously expanding global network or<br />

Q3 repairers require from a technology strategy, to ensure<br />

quality and consistency across continents?<br />

These shops should pick suppliers that they trust and that<br />

A have experience working globally. <strong>Repair</strong>ers expanding<br />

into new countries need to know that they’re picking a supplier<br />

who already understands the technology and the types of<br />

vehicles that are in that country, so they can ensure the highest<br />

quality and consistency of repairs from one country to the<br />

next. <strong><strong>Repair</strong>ify</strong> has customers around the globe, and we are<br />

continuously expanding to more countries, always bringing the<br />

same high-quality solutions we are known for.<br />

What have been the most significant challenges in<br />

Q4 technology investment when looking to increase a<br />

brand like <strong><strong>Repair</strong>ify</strong>’s scope?<br />

vehicles and the increasing pace of technology innovation<br />

A happening on the OEM side; therefore, the technology<br />

necessary to diagnose faults, safely repair and calibrate<br />

sensors on the vehicle is changing just as fast. Our value<br />

proposition is in fact staying on top of all the technology<br />

investment necessary for our customers. While this is a<br />

challenge for many companies, we have the team and the<br />

technical and financial resources necessary to do it. With<br />

rapidly increasing demand for our services, we are constantly<br />

procuring and adding even more tools to our library.<br />

You were the founder of BlueDriver, which was<br />

Q5 acquired by <strong><strong>Repair</strong>ify</strong> about a year ago at this point.<br />

What has BlueDriver brought to <strong><strong>Repair</strong>ify</strong> and asTech, and<br />

how do you feel this combination benefits both automotive<br />

repairers and the insurers?<br />

BlueDriver focused on the DIY consumer, primarily selling<br />

A our scan tool on places such as Amazon. BlueDriver<br />

enables anyone looking to understand the issues with their<br />

vehicle and how it can be repaired. They can then decide if<br />

they want to fix it themselves or bring it to a shop based on<br />

their own skill level and the complexity of the repair. To serve<br />

this market, we had to simplify the diagnostic process so<br />

that you didn’t need to be a trained professional to use our<br />

product. When we joined <strong><strong>Repair</strong>ify</strong>, we complemented a lot of<br />

their existing efforts, as well as brought more of this ease-ofuse<br />

strategy. We also really focused on providing exceptional<br />

customer service, which helped us succeed in a crowded DIY<br />

market. <strong><strong>Repair</strong>ify</strong> shares this customer-centric approach across<br />

its brands, magnifying our focus on ensuring our clients receive<br />

the solutions they require.<br />

Are there any more developments customers can<br />

Q6 expect to see from <strong><strong>Repair</strong>ify</strong> in the near future?<br />

<strong><strong>Repair</strong>ify</strong> is a technology company at heart, meaning<br />

A we have to continuously innovate and create new<br />

products to stay competitive and deliver best-in-class<br />

solutions for our customers. We embrace the fact<br />

that vehicles are constantly changing, and our team of<br />

engineers, computer scientists, and data scientists are<br />

working tirelessly as we continually invest in R&D to stay<br />

ahead of the curve.<br />

One of the products that you’ll see coming into the market<br />

is a disruptive new solution that intelligently selects which<br />

scan tool, either a local OEM compatible scan, a remote<br />

OEM compatible scan, or a remote OEM scan, is the safest<br />

and most cost-effective way to scan any particular vehicle.<br />

We’re investing in this research, and we will make sure<br />

that the customer and the insurer are fully aware<br />

that if we recommend an aftermarket tool it is OEM<br />

compatible. They can rest assured it has been<br />

validated to provide accurate results on that exact<br />

vehicle. Whenever a customer wants an OEM<br />

scan, however, they can select an OEM scan. The<br />

choice is always theirs.<br />

Additionally, we are now developing a system<br />

to provide a seamless workflow from the<br />

time the vehicle enters the repair facility. This<br />

system will ensure that proper diagnostics<br />

and required ADAS calibrations are identified<br />

early in the process to return vehicles safely<br />

to the road.<br />

Maurice Tuff<br />

is Chief <strong>Technology</strong> Officer at<br />

<strong><strong>Repair</strong>ify</strong>, Inc.<br />

8 | asTech <strong>Supplement</strong><br />

asTech <strong>Supplement</strong> | 9


Traditionally, vehicles have<br />

needed to be booked into a<br />

main franchised dealership<br />

to get the work done<br />

Remote services<br />

in practice<br />

The rise of Advanced Driver Assistance Systems (ADAS) to help mitigate the risk of<br />

collisions and protect drivers, passengers and pedestrians is continuing apace and is<br />

becoming more and more complex.<br />

After a collision the ADAS need to be recalibrated to ensure<br />

the vehicle returns to the road safely, however this can<br />

lead to an increase in key-to-key times if the repairer is not<br />

equipped with the correct tools and skills to conduct the work<br />

on site. Traditionally, vehicles have needed to be booked into a<br />

main franchised dealership to get the work done, which on<br />

average can add three days to the job.<br />

Yet, with the right equipment and training repairers can<br />

bring ADAS repairs in-house with the high-quality support<br />

offered by a trusted third party such as asTech or Red. The<br />

comprehensive remote service is based on first connecting<br />

an asTech or Red device to the OBD2 port of the vehicle.<br />

All bodyshop technicians need to do is to<br />

connect the device to the OBD2 port on<br />

the vehicle and then to the asTech global<br />

app or via the telephone to Red<br />

the asTech global app or via the telephone to Red. This then leads<br />

to an assigned technician who guides the user through the setup<br />

position required for the calibrations using target boards to<br />

ensure they have the right distance and height from the vehicle.<br />

Once the device is plugged in, the remote technician working on<br />

the vehicle links it to the relevant OEM tool and completes the<br />

required service, which increases efficiency as the user does not<br />

have to search for anything.<br />

We then use our technology to connect the vehicle over the<br />

Internet to an OEM tool that performs the functions required<br />

by today’s bodyshops and service centres. Our technology<br />

is supported by a fully dealer trained and IMI qualified<br />

remote technician. We are able to provide full vehicle scans,<br />

clearing of fault codes and calibrations on sensors, lidars and<br />

radars.<br />

This technology means that we can monitor the vehicle and<br />

the OE tool during the diagnostic sessions ensuring that our<br />

reporting gathers all the relevant information about any fault<br />

codes on the vehicle. It also means that the calibrations are<br />

completely aligned with OEM standards and requirements 100%<br />

of the time. A full report providing visibility of the stats is then<br />

signed by the remote technician and sent on completion of the<br />

job to show exactly what has been carried out. So, if there are any<br />

issues down the line there is a record of what has been performed,<br />

aligning with the repairer’s Duty of Care liability, and safeguarding<br />

the business’s reputation.<br />

For calibrations, all bodyshop technicians need to do is to<br />

connect the device to the OBD2 port on the vehicle and then to<br />

Martin Pinnell-Brown, director of <strong><strong>Repair</strong>ify</strong> Innovations<br />

says, “Recognising that digital ADAS calibration systems<br />

are here to stay, the opportunity for repairers is to increase<br />

efficiency and reduce key-to-key times by not moving the<br />

vehicle to a main dealer, saving them money, and reducing their<br />

environmental impacts.”<br />

Philip Peace, managing director (SVP) International, <strong><strong>Repair</strong>ify</strong> Inc.,<br />

says, “The need for online access driven by ADAS being installed<br />

into thousands of new cars means repairers have a complex<br />

electronic system that requires extreme precision to function<br />

safely. To ensure the vehicle is safe, a complete repair must<br />

be carried out addressing any faults that have been highlighted.<br />

By using an OEM tool to calibrate the vehicle, repairers can be<br />

confident that the work is being completed as if the vehicle<br />

is being taken to a main franchised dealership. In addition, by<br />

trusting a third party such as asTech or Red, repair shops can be<br />

reassured that they are receiving a consultancy service from an<br />

engaged and empowered team of qualified technicians, based<br />

on in-depth knowledge and skills, who are totally focused on<br />

resolving the repair issue for the bodyshop and getting the car<br />

back on the road safely and as quickly as possible.”<br />

The need for online access driven by ADAS<br />

being installed into thousands of new cars<br />

means repairers have a complex electronic<br />

system that requires extreme precision to<br />

function safely<br />

Martin Pinnell-Brown,<br />

director, <strong><strong>Repair</strong>ify</strong> Innovations<br />

10 | asTech <strong>Supplement</strong> asTech <strong>Supplement</strong> | 11


Synergistic<br />

acquisition:<br />

<strong><strong>Repair</strong>ify</strong>’s European<br />

business strategy<br />

Philip Peace is Managing Director (SVP) International<br />

at <strong><strong>Repair</strong>ify</strong>, Inc. Philip was responsible for supporting<br />

the acquisition of Red EU during COVID and his remit<br />

is to nurture international relationships (outside<br />

of the US and Canada) and identify opportunities<br />

to deliver <strong><strong>Repair</strong>ify</strong>’s continual successful growth<br />

throughout global marketplaces. At the same time,<br />

he is responsible for developing and building on the<br />

company’s existing teams to provide outstanding<br />

service and support to its growing customer base.<br />

What are your prioritised metrics to<br />

Q1 ensure new acquisitions align with the<br />

core values of <strong><strong>Repair</strong>ify</strong>’s business strategy?<br />

The key objective within the acquisition<br />

A strategy is to add businesses that draw<br />

together different technologies within the<br />

automotive space, and which focus on<br />

software innovations, in both the OEM and<br />

aftermarket sectors. If there are businesses<br />

that are beneficial, and which we think are<br />

going to add value to either what we currently<br />

do, or to our customer base, then we are<br />

absolutely interested in looking at them. On top<br />

of that, the future strategy will rely on the large<br />

amount of data we own as a result of all the<br />

existing services we provide. So, in the future,<br />

we will be looking at how we can leverage that<br />

data within our existing companies, and also<br />

within any acquisitions. Does the acquisition<br />

provide additional datasets that we can<br />

synergise with our own, maximise and add<br />

value?<br />

Acquisitions will either:<br />

n<br />

n<br />

n<br />

help grow our footprint more quickly than<br />

we can do organically;<br />

add value to our existing propositions;<br />

like Mobile Tech RX, be related but not<br />

core, with the potential to grow in new<br />

markets or add value to our core offering.<br />

With six operating companies with customers in 48<br />

Q2 countries, how has the increase of scale affected overall<br />

business objectives? Has there been a shift or does the core<br />

mission of <strong><strong>Repair</strong>ify</strong> remain the same throughout?<br />

When you’re setting objectives two or three years in advance,<br />

A these objectives evolve constantly, based on decisions that<br />

you make along the way. Having said that, we are quite specific in<br />

that the acquisitions that we make must provide some element of<br />

synergy which we can leverage.<br />

The only exceptions to the rule are those great businesses<br />

which stand alone. So Mobile Tech RX is an interesting business<br />

because whilst it works with a lot of our customers, it’s kind of a<br />

stand-alone business that adds value. What you’re doing there is<br />

bringing in a good business, but as a corporate and larger entity<br />

you’ve still got standard pillars of HR, finance, marketing and legal,<br />

so you can leverage synergies across these core functions and<br />

deliver efficiencies from that perspective as well as adding value. I<br />

think the other benefit to acquiring some really good companies is<br />

particularly acquiring ones that are innovative. For one thing you’re<br />

going to obtain good people. We’ve onboarded companies that<br />

have brought with them people that have now taken senior roles<br />

within our own business, and we are able to benefit from that.<br />

How has the European expansion impacted the attraction<br />

Q3 and recruitment of new talent?<br />

With the acquisition of good companies, you get good<br />

A people. However, with COVID we face the same challenges<br />

as everyone else; a shortage of resources in many sectors.<br />

Particularly, in looking to recruit the best quality technicians to<br />

support our proposition.<br />

I think we’re fortunate however, as we are seen as innovative<br />

and also slightly different. So, in terms of attracting technicians,<br />

it’s often historic mechanics who are leading figures in their<br />

businesses but no longer want to be on the tools, who transition<br />

to us.<br />

We’re currently looking at how else we can attract people. Our<br />

proposition is interesting and because it’s innovative, it does bring<br />

people to the business that you may not normally have attracted.<br />

We’re also looking at significant expansion in Europe now. That’s<br />

enabling us to identify the quality people we need to help us<br />

deliver our proposition to new (and current) customer bases in the<br />

target markets.<br />

How did you initially come to be involved in <strong><strong>Repair</strong>ify</strong>?<br />

Q4<br />

Initially, I was involved as a consultant to support the<br />

A acquisition of Red (EU) and that was very successful. It<br />

was very pivotal, as the <strong><strong>Repair</strong>ify</strong> execs weren’t able to travel<br />

here, so I became the conduit between the businesses. I made<br />

sure that those deals got over the line from our operational and<br />

management perspective.<br />

After that, <strong><strong>Repair</strong>ify</strong> evolved and recognised that it needed a local<br />

head to run the international business. So, it created the role<br />

of managing director (SVP) of International. The role builds on<br />

some of my previous experiences operating businesses with an<br />

internatioanl footprint and expanding into new markets as well as<br />

drawing in M&A experience gained at a US multinational.<br />

What have been your most significant strategic<br />

Q5 successes thus far and how will these impact future<br />

operations?<br />

Firstly, the acquisition of Red in Europe, because that<br />

A significantly increased our customer base. That’s enabled<br />

the asTech and the Red propositions to continue to grow into<br />

this sector. We’re really strong in the bodyshop arena, and we’ve<br />

piggybacked on the Red relationships in Northern Europe to give<br />

us growth into these marketplaces.<br />

The second one is through relationships. We’ve successfully<br />

gained accreditation from an insurer who’s actively promoting our<br />

ADAS solution and services to its network of repairers, and to have<br />

a blue-chip insurer endorsement is very positive. For me, this is a<br />

solid blueprint for future successes.<br />

Another one is launching a distributor channel. It takes time<br />

to build up but we’re starting to see the fruits of our labours,<br />

particularly on SMR (Service, Maintenance and <strong>Repair</strong>). This<br />

channel has different requirements to the insurers and the crash<br />

repair network but by working across both sectors, it opens up the<br />

market for us.<br />

Finally, one of the areas I’m most proud of is our messaging. We’re<br />

really focused on doing the job properly with the right set of tools,<br />

equipment and knowledgeable, trained staff. I personally believe<br />

this is absolutely critical in the way that we operate. The key thing<br />

is that you need to return the car to its pre-accident condition and<br />

calibrated correctly. In the event that you don’t and that car has<br />

an accident, where does the liability sit? It’s really important that<br />

we operate and return that car to its pre-accident condition from<br />

a calibration point of view and ensure that car is fully calibrated<br />

and safe for the customer’s customer, fully operational in working<br />

condition with all the ADAS functions calibrated correctly. We are<br />

absolutely focused on doing it the right way.<br />

Your new portfolio company tagline is “Driven by<br />

Q6 <strong><strong>Repair</strong>ify</strong>”, what does a European automotive industry<br />

“Driven by <strong><strong>Repair</strong>ify</strong>” look like to the consumer?<br />

We do have a consumer offering, via our Blue Driver<br />

A proposition, which is sold directly to consumers and is the<br />

most popular diagnostic tool on Amazon. This has seen huge<br />

penetration in North America and is selling well in Europe.<br />

But the rest of our business offering is B2B. I think the key thing is<br />

if we do things right, and the bodyshops and the insurers provide a<br />

high-quality service, the consumer (our customers’ customer) has<br />

a great experience. Where we do benefit is if the bodyshop uses<br />

our technology, it doesn’t have to take the car to an OEM dealer. By<br />

using our technology, the repairer can calibrate the car when it’s<br />

in their own bodyshop. And what’s proven by the insurers is that<br />

if you can manage that customer’s experience as effectively as<br />

possible, they’re more likely to stay with you. Retention is a critical<br />

part of an insurance strategy.<br />

We’re driven by our values of doing a great job with the most<br />

effective and appropriate tools and fully qualified technicians, and<br />

the utilisation of data we have to help our customers be more<br />

informed and make better decisions.<br />

Philip Peace<br />

is Managing Director (SVP) International at <strong><strong>Repair</strong>ify</strong>, Inc.<br />

12 | asTech <strong>Supplement</strong> asTech <strong>Supplement</strong> | 13


Keeping pace<br />

with technology<br />

A bodyshop is a place that experiences constant evolution. As cars become more<br />

advanced and complex, the technology and tooling required to fix them advances as well,<br />

and the technicians’ knowledge and skills must keep pace through constant development<br />

and training. So, it’s important that companies invest in the right areas to enable them to<br />

complete the jobs required, while also ensuring the sustainability of the business.<br />

AW <strong>Repair</strong> Group has long recognised that keeping pace with<br />

technology with tooling and training are key to a successful and<br />

expanding business.<br />

One of the areas it has identified as a beneficial in-house<br />

capability is the calibration of ADAS, which is becoming evermore<br />

standard on new vehicle models.<br />

Steve Hoe, Technical Development and VM Executive at AW<br />

<strong>Repair</strong> Group, understands how the business needs to adapt<br />

to meet this demand. He says, “As a growing bodyshop group,<br />

we’ve identified these jobs are potential new revenue streams,<br />

rather than an out-sourced cost, but you must have the right<br />

tools to access the systems. As we all know there are numerous<br />

choices out there when it comes to tools to do the job, but it is<br />

important to do the research and talk to people with knowledge<br />

of the product and have a clear idea of what you want to<br />

achieve.”<br />

For AW <strong>Repair</strong> Group this meant sitting down with Red (EU) Ltd<br />

to understand how the company’s knowledge, expertise and<br />

remote service would benefit the business and be an asset to its<br />

technicians.<br />

Steve says, “On top of the information provided by Red I had to<br />

weigh up if its offering conformed with the IIR requirements that<br />

were introduced in April this year. After looking more deeply at<br />

its products and service I was confident it met the requirements<br />

and would provide us with a more longer term consultancy type<br />

approach, so we decided to roll out its remote service across our<br />

group.”<br />

Red’s roll out included helping technicians identify ADAS systems<br />

on the vehicles, deciding on calibrating or resetting, and how the<br />

repair may have affected the ADAS.<br />

Gareth Newbery from Red (EU) Ltd provided the relevant<br />

technical knowledge and support to the AW <strong>Repair</strong> Group team,<br />

helping them build their confidence when using the product and<br />

dealing with any issues.<br />

Steve explains, “We have been very happy with the roll out and<br />

since the installation our sites have benefited from the products<br />

in several ways. The first is through improved efficiency because<br />

we are better equipped and trained to deal with ADAS calibration,<br />

OE scans, diagnostics and resets, so we do not have to take<br />

the vehicles to the main franchised dealership or outsource<br />

the calibration or reset. This, in turn, has reduced our key-tokey<br />

times, improving throughput. The customer experience is<br />

enhanced because the vehicle is returned more quickly. Since<br />

Gareth’s on-site training and the huge range the Red equipment<br />

covers, we have seen a massive increase in the number of<br />

internal resets.<br />

“The second major benefit is that, alongside our VDAs, we now<br />

have at least one technician at each site that has achieved the<br />

Level 3 ADAS Qualification. This ensures that the knowledge is<br />

supported practically and cascaded throughout the business.”<br />

As a business AW <strong>Repair</strong> group is forward thinking when it comes<br />

to innovations and new developments in the marketplace, and<br />

Steve explains that this is down to quite a simple formula, “We<br />

pride ourselves on our awareness of developments of the latest<br />

automotive technology. This then drives us to invest in new tools<br />

and staff training, so we have the knowledge, skills and tooling to<br />

handle any job that comes through our doors. This, in turn, leads<br />

to continued growth and expansion, which is what we are always<br />

trying to achieve.”<br />

“From a monetary standpoint Red’s ‘dealer on demand’ solution<br />

provides us with a lot more scope. This system self-updates so<br />

there is no additional cost for software or replacement boards<br />

if the manufacturer makes any changes. ‘Dealer on demand’ is<br />

simple to use and enables our team to easily search for, identify<br />

and resolve the diagnostic, electronic, and computer related<br />

trouble codes resulting from a collision.”<br />

In addition to its ongoing training and development, AW <strong>Repair</strong><br />

Group has its own Training and Apprenticeship Academy. More<br />

than 200 young people applied for this year’s apprenticeship<br />

opportunities.<br />

Steve explains how the business chose this year’s intake. “We<br />

read every application and were looking for those stand out<br />

applicants that showed a real passion for working with vehicles<br />

and future technologies. From the initial applicants we narrowed<br />

these down to 46 young people who were then invited to our<br />

apprentice showcase event, which took place at our newest site<br />

in Lincoln. The event was run in conjunction with our suppliers,<br />

including Red EU, with Matthew on hand to demonstrate the<br />

ADAS equipment and remote diagnostics to the prospective<br />

apprentices. This allowed us to see how the youngsters interacted<br />

together as a group and with our suppliers.<br />

“Those who got involved and asked questions stood out and<br />

enabled our team to narrow the field even more and in the end we<br />

added 17 youngsters into our 2021 apprenticeship programme,<br />

which is two more than we expected to bring on board this year.<br />

As a forward-thinking business, we believe that the training and<br />

qualifications they will receive over the next three years will<br />

provide them with the necessary knowledge and skills to be a<br />

productive member of our industry.”<br />

Steve concludes, “Overall, we feel it is important to invest in the<br />

right tools for the job and the training to increase our team’s<br />

knowledge and apprenticeships for future sustainability while<br />

continuing to provide our customers and work partners with a<br />

quality consistent service across the whole group, no matter what<br />

size of repair or type of vehicle.”<br />

14 | asTech <strong>Supplement</strong><br />

asTech <strong>Supplement</strong> | 15


Pay as you<br />

calibrate<br />

Through its <strong><strong>Repair</strong>ify</strong> Innovations division, asTech provides<br />

extensive ADAS services enabling bodyshops and SMR<br />

centres to benefit from the significant growth opportunity<br />

presented by these technologies. These opportunities are<br />

becoming more prevalent as more affordable cars have<br />

ADAS systems fitted as standard and insurers need to ensure<br />

that bodyshops are calibrating the vehicles properly.<br />

One of the services on offer is the ‘Pay as you Calibrate’ digital ADAS system supported by<br />

competency training, which saves costs, minimises environmental impacts, reduces key to<br />

key times, and provides a consistent quality of calibration that meets the demands of the<br />

new UK-specific Insurance Industry Requirements for the safe and accurate repair of ADASequipped<br />

vehicles.<br />

The digital ADAS system offers businesses a simple-to-use tool that can calibrate vehicles in<br />

as few as six easy steps. It also provides technicians with universal coverage, as the system<br />

covers nearly every make and model of car and is being constantly updated with the latest<br />

specs and models to ensure the largest market coverage.<br />

The system’s patented keystone technology allows the digital display to project manufacturer<br />

targets specific to the vehicle, which reduces the set-up time for each job and any future<br />

target boards that are released are just a click away. In addition, the system is adaptive, so<br />

it adjusts to the surrounding environment and modifies the target image accordingly, so the<br />

calibration is completed efficiently.<br />

Martin Pinnell-Brown of <strong><strong>Repair</strong>ify</strong> Innovations, says, “Whether businesses are a single site<br />

operation or a repair group, budgets are always a concern, and adding ADAS equipment into a<br />

business’s tooling portfolio can be in the region of five figures. Therefore, businesses should<br />

look at investing in a pay as you calibrate option, so they can access a growing revenue<br />

stream, while removing upfront costs involved in purchasing ADAS equipment.<br />

“The benefit to the shop owner is they’re not buying anything up front, so there’s no need<br />

to spend in excess of £10,000 on a calibration kit. The repairer is moving from a capital<br />

expenditure to an operational expenditure model, which means they no longer have to worry<br />

about the depreciating value of expensive equipment and getting to a break-even or ROI.”<br />

The repairer is<br />

moving from a<br />

capital expenditure<br />

to an operational<br />

expenditure model,<br />

which means they<br />

no longer have<br />

to worry about<br />

the depreciating<br />

value of expensive<br />

equipment<br />

Martin Pinnell-Brown,<br />

<strong><strong>Repair</strong>ify</strong> Innovations<br />

Martin adds, “Instead, with the pay as you calibrate model, the repairer commits to a<br />

minimum range of two to four calibrations per week at a set rate and agreed profit amount<br />

for the shop owner. After the fourth calibration, the shop takes all the profit. We’ve found that<br />

the savvy bodyshops resell the service to partners in the area to build up volume and split the<br />

profits with their partners.”<br />

Even though pay as you calibrate has only been on the market for a short while there are<br />

businesses that are already benefiting from the service. Pete Sadler, commercial director of<br />

North East Accident <strong>Repair</strong>, explains how it has been an asset to the bodyshop, saying, “As<br />

cars are becoming more technologically advanced, they are effectively mobile computers,<br />

and we have witnessed the rapid increase of ADAS and technological solutions. This is<br />

highlighted by the fact that in the space of a few years we have gone from doing one or two<br />

calibrations a month to three or four a week, so it was clear we needed to invest in a solution<br />

that best suited our needs and requirements. The benefits of asTech’s pay as you calibrate<br />

initiative are that it enables us to equip the group with the very latest digital technology<br />

without the need for a large capital investment up front, which is crucial in the current<br />

environment we all find ourselves in. It has also meant we have increased our revenue,<br />

reduced our key to key times, and provided customers with the peace of mind to know that<br />

our technicians are doing the calibrations correctly.”<br />

16 | asTech <strong>Supplement</strong><br />

asTech <strong>Supplement</strong> | 17


ADAS ready<br />

Low, fixed costs with<br />

Pay as you Calibrate.<br />

UK-based, Certified Technicians<br />

Standardised Vehicle Calibrations & Diagnostics<br />

Full Compliance with IIR Guidelines<br />

Contact us at<br />

queries@astech.com<br />

The change in<br />

repair obligations<br />

brought about by the<br />

introduction of the<br />

Insurance Industry<br />

Requirements (IIR)<br />

for the safe repair<br />

of ADAS equipped<br />

vehicles is placing<br />

new demands<br />

on body repair<br />

specialists.<br />

The Red calibration<br />

and diagnostics<br />

solution has been<br />

a huge success<br />

However, for one repairer, rather than viewing<br />

IIR as a daunting challenge, XL Motors<br />

Accident <strong>Repair</strong>, MOT & Service Centre has<br />

identified the significant growth potential of<br />

this new repair opportunity and has invested<br />

in compliant new technology, IMI training<br />

and remote support from ADAS trained<br />

and qualified technicians to future proof its<br />

business and enable it to be fully ADAS ready.<br />

Operations manager David Lloyd is excited<br />

by the opportunity for expansion. He says,<br />

“The vehicle parc is changing dramatically.<br />

More affordable cars now have safety<br />

equipment that requires calibration fitted as<br />

standard. Therefore, the potential for growth is<br />

considerable.”<br />

He adds, “Until recently, we were using<br />

main franchised dealers when we needed<br />

calibration work to be carried out. However,<br />

our experience has been that some retailers<br />

can be unwelcoming and have extensive<br />

lead times, increasing our key-to-key times<br />

considerably and lowering our overall<br />

customer experience.”<br />

To identify a solution that would enable<br />

XL Motors to bring its calibration services<br />

inhouse, the management team spent<br />

time researching the market for the right<br />

product with the capability of passthrough<br />

technology. After contacting Red (EU) Ltd<br />

based in Dunstable, the repairer was treated<br />

to a vehicle calibration and diagnostics tool<br />

demonstration.<br />

David comments, “Red’s technical<br />

representative Gareth Newbery was very<br />

It was clear we were talking to<br />

the market leader<br />

open and spent time with us talking through our<br />

challenges and making recommendations. We<br />

were really impressed by how much he and the<br />

remote team of technicians that support the<br />

ADAS calibration tool wanted to help us. It was<br />

clear we were talking to the market leader.”<br />

Since investing in Red Diagnostics, XL Motors<br />

has seen a 50 per cent increase in calibration<br />

business, as its VDA and technicians have been<br />

trained fully by the company on how to identify<br />

the need for calibration and employ the diagnostic<br />

tool effectively.<br />

Critically, after investing in the Red product and<br />

its remote support services, XL Motors now<br />

saves four days off a job that requires calibration,<br />

significantly reducing key to key times, as the<br />

repairer doesn’t have to move the vehicles to an<br />

external dealer retailer.<br />

David says, “The Red calibration and diagnostics<br />

solution has been a huge success. If we have<br />

an issue and can’t diagnose the problem, the<br />

technicians from the remote team really want to<br />

help us solve it and lead us by the hand to address<br />

the problem. When you’re getting used to different<br />

manufacturers it’s reassuring to have Red on<br />

board to help us find a solution while we’re on this<br />

new learning curve, as the tool seamlessly aligns<br />

with all our manufacturer approvals. We couldn’t<br />

be more pleased.”<br />

asTech <strong>Supplement</strong> | 19


ADAS top tips<br />

Is it enough to<br />

turn the lights out?<br />

A view from … Gareth Newbery, Red (EU) Ltd<br />

When a car is in an<br />

accident it will usually<br />

require calibrating<br />

and faults will need<br />

to be identified and<br />

resolved before it is<br />

safe for the vehicle to<br />

go back on the road.<br />

But is it enough to<br />

turn the engine dash<br />

lights out?<br />

Fundamentally, no. Recently, a colleague took<br />

a (VW) Touareg into a repairer following an<br />

accident and aside from not calibrating the<br />

vehicle when it was returned, the bodyshop<br />

then offered to pop round and turn the lights<br />

off.<br />

In some cases, you can find ways to turn the<br />

lights out before correcting the fault, but on<br />

many levels this is wrong. Issues must be<br />

resolved. <strong><strong>Repair</strong>ify</strong>’s objective is always to<br />

look to rectify the problems and work with the<br />

repairer to correct the fault, and this involves<br />

our comprehensive technical support and<br />

remote services that help the repairer to<br />

identify what the potential issue may be.<br />

We recently heard from a large bodyshop<br />

group that its repairers were very<br />

uncomfortable about using mobile providers<br />

that calibrate vehicles in the car park. We<br />

agree. In our view, this is not appropriate when<br />

you are dealing with high value assets and the<br />

safety of customers.<br />

If a repairer is calibrating a radar, for example,<br />

it does need to be calibrated on level<br />

ground, with the vehicle tyre pressures set<br />

to specification and either a full tank of fuel,<br />

or simulated load using weights. It is also<br />

important that the vehicle geometry has been<br />

checked and the steering angle sensor is<br />

calibrated.<br />

Our focus is on helping the bodyshop identify<br />

the issue correctly and getting the vehicle back on<br />

the road properly by repairing it to its pre‐accident<br />

condition and ensuring it is calibrated back to<br />

OEM standards. This protects the bodyshop as<br />

the insurer’s agent, as we know the repair has<br />

been carried out properly because the Thatcham<br />

IIR compliant calibration report we produce<br />

reinforces the repair has been completed correctly<br />

and is fully indemnified.<br />

In addition, by working with asTech or Red as<br />

a trusted third party, we are helping to protect<br />

the insurer because ultimately the motorist is<br />

the insurer’s customer. So, if there’s a problem<br />

with the car after the repair, the vehicle owner’s<br />

first port of call will be with the insurer. Granted,<br />

the insurer will then deal with the issue through<br />

the bodyshop that is liable, but the customer<br />

experience remains with the insurer and it’s the<br />

insurance company’s reputation that we are also<br />

aiming to safeguard.<br />

Our commitment is always to ensure quality<br />

and transparency, so rather than turn the lights<br />

out, we’d advocate to shed more light on the<br />

opportunity that repairers and insurers can<br />

benefit from through the proper handling of ADAS<br />

calibration, OE scans, diagnostics and resets.<br />

And that means working with a partner that is<br />

totally focused on investing in best‐in‐class tools,<br />

training and service solutions that ensure the<br />

highest quality and consistency of repair.<br />

Gareth Newbery<br />

is ADAS and Diagnostic Specialist at Red (EU) Ltd.<br />

1<br />

2<br />

3<br />

4<br />

5<br />

6<br />

7<br />

8<br />

9<br />

Always check if the vehicle has had a geometry alignment and has a<br />

report.<br />

Make sure both the car and the calibration equipment are on level ground.<br />

Make sure the calibration area is clear of reflective objects i.e. toolboxes<br />

or trolleys.<br />

Always visually inspect the component to be calibrated and make sure it is<br />

fitted correctly and not blocked or dirty.<br />

If a new ADAS component has been fitted, check if the component<br />

requires coding prior to calibration.<br />

Ensure the vehicle is at the correct tyre pressure.<br />

If the vehicle has an empty load, use weights to simulate a full tank/load.<br />

Always make sure the steering wheel is in the horizontal position and the<br />

wheels are straight.<br />

If the component is non-adjustable, always check if the bodywork that it is<br />

fitted to has been replaced. If so, it requires calibration.<br />

20 | asTech <strong>Supplement</strong><br />

asTech <strong>Supplement</strong> | 21


Questions for Nick Dominato,<br />

SVP, Product (adasThink founder),<br />

<strong><strong>Repair</strong>ify</strong><br />

Q<br />

As the founder of the startup adasThink, acquired by<br />

<strong><strong>Repair</strong>ify</strong> d/b/a asTech in the last year, tell us what ADAS<br />

technology is and why they are important?<br />

A<br />

Advanced Driver Assistance Systems, or ADAS, are any of<br />

the many sophisticated systems on vehicles designed to<br />

make driving safer and more convenient. These are things like<br />

autonomous emergency braking, adaptive cruise control, and<br />

lane departure warning. We’ve had driver assistance systems<br />

for a long time – think anti-lock braking systems and electronic<br />

stability control – but what makes ADAS fundamentally different<br />

is that the car is capable of monitoring the conditions of the world<br />

around it, not just its internal parameters. ADAS systems use<br />

short- and long-range radar, cameras, ultrasonic sensors, and<br />

laser scanners to “sense” and react to the world around it.<br />

Study after study has proven that the biggest benefit that ADAS<br />

systems provide is improving safety and saving lives on our<br />

roads, where more than 90 per cent of road crashes are the result<br />

of human error or condition. By way of example, we can examine<br />

rear-end collisions, which account for about 75 per cent of all<br />

bodily injury claims in accidents. In two separate studies from<br />

Euro NCAP and Thatcham, autonomous emergency braking was<br />

found to lead to a 38 per cent reduction in rear-end crashes and<br />

45 per cent lowering of third-party injury claims overall. Little<br />

wonder that LexisNexis found a 14 per cent reduction in loss ratio<br />

on ADAS-equipped vehicles.<br />

Q<br />

How does <strong><strong>Repair</strong>ify</strong> leverage OEM data and technology<br />

to empower clients to make better decisions specifically<br />

around ADAS calibrations in the repair workflow?<br />

A<br />

We know the benefits that ADAS systems bring to public<br />

safety. At the same time, these systems rely on one or<br />

several sensitive sensing instruments located towards the<br />

exterior of the vehicle that are liable to be jolted, shifted, and<br />

damaged in a collision. Where the challenge for repairers lies<br />

is that every vehicle is different in terms of which types of<br />

ADAS sensors are equipped on the vehicle, and the calibration<br />

requirements for them. A vehicle involved in a rear-end crash may<br />

require 0, 1, or 3 ADAS calibrations, depending on the automaker<br />

and what sensors are equipped.<br />

This gap in knowledge between the OEMs publishing ADAS<br />

specifications on new vehicles and the shops not knowing that<br />

the information is available is where we come into play. It’s also<br />

the core value that <strong><strong>Repair</strong>ify</strong> saw in the adasThink tool.<br />

Through the acquisition of adasThink, <strong><strong>Repair</strong>ify</strong> and its family of<br />

brands can now help collision, tire and glass shops stay on top of<br />

these ADAS trends by giving them a way to quickly determine the<br />

ADAS equipment, required calibrations and documentation based<br />

on the repair estimate for a given vehicle.<br />

This is another way that <strong><strong>Repair</strong>ify</strong> helps its customers demystify<br />

the complexity of the modern vehicle, by giving them fast access<br />

to a rich data resource so they can safely and quickly find the<br />

right repairs and required ADAS calibrations.<br />

Q<br />

Tell us about the ADAS calibration process; why is it<br />

so important when considering the repair of today’s<br />

increasingly complex, modern vehicle?<br />

A<br />

We know the public health and safety benefits that ADAS<br />

systems can bring to the public.<br />

The fundamental issue on the repair side is that ADAS sensors<br />

only work if they are properly calibrated, and the slightest<br />

deviation can cause them to completely fail. Case in point: a<br />

study done on a 2016 Honda Civic by the Insurance Institute for<br />

Highway Safety in the United States. In that study, researchers<br />

examined the functioning of a camera system responsible for<br />

automatic emergency braking. Under normal conditions, the<br />

camera system worked flawlessly – researchers drove the vehicle<br />

at 40 km/h and tested the autonomous emergency braking;<br />

the vehicle stopped by itself well before the target. But when<br />

the researchers turned the camera in its bracket a marginal 0.6<br />

degrees, the vehicle struck the target at 32 km/h from it’s 40 km/h<br />

baseline – a complete system failure from the tiniest deviation.<br />

And at the same time, there’s no doubt that vehicle owners trust<br />

and rely on ADAS in their everyday driving. Half of the people<br />

who I talk to who own a vehicle with blind spot sensing no longer<br />

perform a shoulder check, content to rely on their vehicle to tell<br />

them if an object is in their blind zone. And how many drivers are<br />

quick to pick up their cellphone as soon as their adaptive cruise<br />

control is turned on? Rightly or wrongly, the driving public has an<br />

expectation on these systems to work properly – an expectation<br />

built on many millions of advertising dollars from the automakers<br />

themselves.<br />

When we think about the safety promises that ADAS can<br />

bring and the reliance the driving public already puts on these<br />

systems, along with the sensitivity of the sensors themselves,<br />

the importance of ensuring a properly calibrated vehicle is selfevident.<br />

Q<br />

A<br />

Why do you think ADAS calibrations are so frequently<br />

overlooked?<br />

While these sensors are complex, it’s important to<br />

understand that they’re still not that smart. These sensors<br />

have hard-coded presumptions built into them – that they’re<br />

located at a certain spot on a vehicle, and pointing in a particular<br />

direction. In many situations, a camera or radar won’t register if<br />

it’s bent or pointed skywards or straight down at the road. The<br />

vehicle systems often cannot tell the difference between a radar<br />

sensor bent skywards, or one pointed in the right direction that<br />

simply has no objects in front of it. That’s why malfunctioning<br />

ADAS sensors will typically not register fault codes or trigger<br />

a warning light on the dash – they don’t “know” that they’re<br />

misaligned.<br />

And as sometimes happens, technology advancements are<br />

outpacing the trends in insurance policy coverage. New ADAS<br />

features are being added to vehicles every year. In fact, based on<br />

North America data, we estimate that approximately 60 percent<br />

of model year 2021 vehicles that came in for repair need at least<br />

one ADAS system calibration. This is up from just 3 percent in<br />

2013. Given that European vehicles are ahead of the Americans<br />

in ADAS safety requirements, we can assume these figures are<br />

much higher here.<br />

On top of the increasingly well-fitted vehicles being introduced<br />

on today’s car, there are the myriad of automaker calibration<br />

requirements that vary between makes, models and years<br />

produced.<br />

When we look inward at our collision repairers, repair shops<br />

often lack sufficient tools and data to be alerted when an ADAS<br />

calibration is required. Some of the third-party diagnostic tools<br />

that shops use to build repair estimates do not include the latest<br />

OEM build data that would alert them to the need for the proper<br />

calibrations.<br />

Q<br />

A<br />

How does the combination adasThink into the <strong><strong>Repair</strong>ify</strong><br />

family benefit both automotive repairers and the insurers?<br />

adasThink is a platform that uses OEM build data and repair<br />

procedures to automatically identify ADAS systems that<br />

require calibration before the final key handoff, all based on the<br />

vehicle’s VIN and repair estimate. By using adasThink during<br />

the estimation process, collision repair shops can get ahead of<br />

the ADAS systems that will need calibration and help reduce or<br />

eliminate the risk of returning a dangerous vehicle back onto the<br />

road.<br />

The adasThink product is available through multiple <strong><strong>Repair</strong>ify</strong><br />

offerings or as a subscription to shops as the tool will integrate<br />

with existing estimation tools available on the market.<br />

Q<br />

A<br />

What can we expect from <strong><strong>Repair</strong>ify</strong> in terms of the<br />

adasThink offering in the near future?<br />

We have a number of exciting new developments in the<br />

works for early 2022. Chief among them is a much-enriched<br />

data set for repairers. We will soon be able to tell a repairer not<br />

only whether they need to perform a calibration, but what type of<br />

calibration it is, whether and what types of special tools they need,<br />

and if the vehicle requires an alignment or other type of service<br />

before the calibration is even ready to be performed.<br />

In other words, we will shortly be able to provide a repair shop all<br />

the information they need when it comes to ADAS.<br />

Nick Dominato,<br />

SVP, Product (adasThink founder), <strong><strong>Repair</strong>ify</strong><br />

22 | asTech <strong>Supplement</strong> asTech <strong>Supplement</strong> | 23


Why total loss<br />

when you can<br />

repair?<br />

Identifying and developing new<br />

product innovations that satisfy<br />

the demands of the repair sector<br />

lies at the heart of Red (EU) Ltd’s<br />

commitments.<br />

Within the <strong><strong>Repair</strong>ify</strong> group sits Red (EU) Ltd, a specialist<br />

equipment supplier and diagnostic repairs company that has<br />

been providing the automotive aftermarket with advanced<br />

diagnostics tools, technical support solutions and in-depth<br />

knowledge for the past 20 plus years.<br />

A key offering for the insurance market can also be found at Red<br />

Autocentres, which provide access to specialist repairs. This<br />

means that vehicles don’t need to be written off just for the sake<br />

of a loom repair.<br />

Martin Pinnell-Brown, director of <strong><strong>Repair</strong>ify</strong> Innovations, explains,<br />

“We have identified that insurers are writing off cars because<br />

there is a long lead time to replace a small part like a broken plug<br />

that’s impractical and expensive putting the insured motorist in<br />

a like-for-like courtesy vehicle. Our specialist repair centres take<br />

vehicles in with electrical wiring issues and repair them, ensuring<br />

the cars are returned to the customer within 24 hours, when<br />

possible.”<br />

One such repairer is LV, which has been delivering its vehicles to<br />

Red Autocentres for the past 24 months. Cars including Range<br />

Rovers, which don’t supply replacement plugs and don’t sell<br />

wiring loom repair kits, are being repaired by Red Autocentres for<br />

a fixed cost.<br />

Martin says, “Over 90 per cent of bodyshops are experiencing a<br />

skills shortage in these specialist works. By utilising the services<br />

offered by our specialist repair centres, insurers can save<br />

time and money and keep their customers happy by returning<br />

their vehicles safe and roadworthy as quickly as possible,<br />

safeguarding their reputations.”<br />

Vehicle Health Check<br />

The major changes to the BSI accreditation for vehicle damage<br />

assessors mean engineers must now identify the automated<br />

driver assistance systems (ADAS) components on cars requiring<br />

repair. To meet this requirement, Red has developed a new<br />

module, which it operates for Audatex Solera called a Vehicle<br />

Health Check. This service helps vehicle damage assessors<br />

by identifying the ADAS components that need repairing after<br />

they have scanned the car and highlights the requirements in a<br />

specialist report.<br />

Martin Pinnell-Brown explains more, “Audatex has more hardware<br />

in bodyshops than any other provider in the industry. By aligning<br />

our specialist knowledge and service solutions with the software,<br />

Martin says,<br />

Based on the success of our equipment and service<br />

solutions in the UK we are expanding our supply into<br />

Europe. Red is one of the largest suppliers of diagnostics<br />

equipment in Holland, and Germany and Spain are<br />

currently testing our products. We are confident we<br />

will continue to innovate and expand our network in the<br />

coming months.<br />

we can assist the repairer in meeting the new standards safely and<br />

responsibly.”<br />

Bodyshops simply purchase the diagnostics equipment, plug it<br />

into their Audatex system and the scanned information is loaded<br />

into the cloud and embedded into the vehicle estimate.<br />

To support the repair of the vehicle, the team of UK-based asTech<br />

dealer-trained and IMI-qualified technicians perform remote<br />

diagnostics to ensure all the electrical and electronic systems<br />

on the cars that need programming, resetting, or calibration at<br />

the time of the refitting are completed to a high quality and safe<br />

standard.<br />

24 | asTech <strong>Supplement</strong> asTech <strong>Supplement</strong> | 25


Solid investment<br />

underpins world<br />

class operations<br />

Building a solid foundation to facilitate<br />

scale and growth in the UK and Europe<br />

is fundamental to <strong><strong>Repair</strong>ify</strong>’s expansion<br />

plans to continuously meet the needs and<br />

demands of its customers from across the<br />

globe.<br />

Part of this strategy is to appoint the very best talent to the group,<br />

and the recent appointment of Paul Cunningham to asTech as<br />

head of operations in the UK has secured the opportunity for<br />

the company to focus on standardising operating practices,<br />

improving operational efficiencies and introducing new<br />

operational innovations that will enhance the asTech experience<br />

for all customers and business partners.<br />

Paul, who has over two decades of industry experience acquired<br />

through several industry roles, from systems architect to head<br />

of EU, UK and Antipodean regions for Hollander (Solera), has a<br />

wealth of knowledge in change and transformation, which will<br />

equip him to lead on all operational requirements for the wider UK<br />

operation.<br />

Paul Cunningham explains, “There are two clear strategic pillars<br />

to ensure asTech’s accelerated growth. The first is a robust,<br />

process‐driven infrastructure. The second is a commitment to<br />

lifelong learning and continuous improvement.”<br />

To amplify asTech’s market penetration, Paul is focused on<br />

five key areas. Initially, he will oversee the effective merging of<br />

all the best‐in‐class service offerings from Red (EU) Ltd, which<br />

<strong><strong>Repair</strong>ify</strong> acquired in March 2021, and the high‐quality automotive<br />

solutions from <strong><strong>Repair</strong>ify</strong> UK.<br />

At the same time, the business will be reviewing and developing<br />

its ISO industry standards to ensure it is outperforming the<br />

requirements for the 9001, 14001, 27001 and BSI PAS2060<br />

certifications.<br />

Aligning the company’s quality management tools and processes<br />

with ISO9001 ensures the business is constantly monitoring,<br />

managing and improving the quality of its products and services<br />

to meet customers’ expectations and regulatory requirements.<br />

The focus on the business’s environmental impacts and those<br />

of its supply chain are particularly important as asTech heads<br />

towards its commitment to carbon neutrality to align with<br />

the UN’s Race to Zero campaign, an alliance of 120 countries<br />

committed to achieving net zero carbon emissions by 2050 at the<br />

latest.<br />

Furthermore, as cyber security breaches become more common<br />

place, managing information security and safeguarding<br />

stakeholders’ data is a critical component of asTech’s continual<br />

investment in the latest IT technologies. The company will shortly<br />

be migrating the UK tool stack to a Tier 2 datacentre which will<br />

secure 24/7 managed services, increased bandwidth and a fully<br />

scalable solution with failover and disaster recovery services.<br />

As a customer‐driven organisation, customer retention is critical.<br />

Investment in a centralised CRM system to provide focused<br />

account management and sales opportunities is being supported<br />

by additional centralised systems to automate customer<br />

notifications, OEM outages, software updates and to assist in<br />

the amplification of service offerings that will empower asTech’s<br />

customers to expand their income streams.<br />

Paul explains, “We want to deliver automotive proficiency<br />

combined with operational excellence. Providing a high‐quality,<br />

expert, specialist service is our key priority, and we are confident<br />

that the class‐leading investments we are introducing to the<br />

business will ensure we continue to enhance our user experience.”<br />

The second strategic pillar focuses on lifelong learning and<br />

continuous improvement, with a commitment to a training<br />

academy that incorporates both internal employees and external<br />

customers. As the business continues to expand, training and<br />

development will be essential to ensure a consistent and highquality<br />

service to the marketplace.<br />

All UK technical staff are trained in the highest ADAS<br />

competencies, certified to IMI 230, ensuring they are Thatcham<br />

IIR compliant. In addition, staff are scheduled to achieve Level<br />

2 IMI EV certification to meet the new demands of the electric<br />

vehicle market.<br />

The creation of multi‐language user guides to deliver on‐the‐job<br />

tool translation and the adoption of all OEM workshop manuals<br />

will ensure all technicians are at the top of their trade. While the<br />

development of an internal Wikipedia to facilitate knowledge<br />

sharing and training is already underway, optimising on the<br />

knowledge and skills that exist within the organisation.<br />

Paul comments, “I joined asTech at a time when the UK operation<br />

is expanding its market penetration both at home and in Europe.<br />

I’m passionate about assisting the company in achieving its<br />

global ambitions. The business’s commitment to significant<br />

investment and continuous improvement to the benefit of the<br />

customer and the wider automotive industry is testament to its<br />

dedication to be the leading industry player in the ADAS related<br />

calibration and diagnostics solutions sector.”<br />

Paul Cunningham,<br />

Head of European Operations, asTech Europe<br />

26 | asTech <strong>Supplement</strong><br />

asTech <strong>Supplement</strong> | 27


Red VHC or<br />

asTech –<br />

which should<br />

you choose?<br />

Simply put, the asTech tool provides remote services, whereas the Red device delivers an<br />

aftermarket functionality plus remote services.<br />

To put this into context, the majority of non-franchised dealers<br />

plug into aftermarket scan tools based on aftermarket data fed<br />

from various sources via software updates, which are held in the<br />

devices. The repairer plugs the device into the vehicle, waits for<br />

the scan and reads what needs doing to resolve the issues that<br />

are presented on the car. However, the data isn’t completely upto-date<br />

and generally over 10 per cent of relevant data is missing<br />

pertinent to the latest cars.<br />

In a mechanical repair situation in a non-franchised environment,<br />

this isn’t usually a problem, as most people take their cars aged<br />

under three years to a franchised dealer to fix their mechanical<br />

issues. But with crash repair, a new car can be in an accident as<br />

soon as it leaves the dealership, so there is a gap between the<br />

aftermarket tool a repairer utilises and the cars the bodyshop<br />

needs to repair. There is a rapidly rising number of vehicles in<br />

the bodyshop that need to be calibrated as cars are equipped<br />

with more and more complex ADAS technology, so repair shops<br />

require an OE tool to satisfy this requirement.<br />

So, if a repairer is currently happy using an aftermarket diagnostic<br />

and calibration tool, it is often missing the data for the very latest<br />

cars and, therefore, is having to take these vehicles to a main<br />

franchised dealer to plug the gap. This is where the asTech<br />

remote services solution can provide the answer. asTech enables<br />

the repairer to connect the vehicle (via either the Red or asTech<br />

devices) to an OEM tool remotely and diagnose, calibrate, or<br />

programme the vehicle. It means the car doesn’t need to be<br />

moved, saving money, minimising environmental impacts, and<br />

reducing key to key times by an average of three days.<br />

In summary, the asTech device provides purely the functionality<br />

for providing remote services. The Red tool incorporates both<br />

an aftermarket device and a remote device providing total<br />

functionality.<br />

Importantly, both solutions are supported by fully dealer trained<br />

and IMI qualified technicians based in the UK, who are totally<br />

committed to helping the repairer get the car back on the road<br />

safely, as quickly as possible.<br />

n<br />

n<br />

n<br />

n<br />

n<br />

n<br />

n<br />

n<br />

All-in-one tool comprising a comprehensive database<br />

of information to support the diagnosis, calibration and<br />

programming of 90% of the vehicle parc<br />

Services include:<br />

- Camera calibration<br />

- Radar and Lidar calibration<br />

- Control module programming<br />

- Diagnostic scans pre and post completion of work<br />

on the vehicle<br />

Rough and rugged cover ensures the tool can be used in a<br />

workshop environment<br />

Simple to use with touchscreen tablet enabling access to the<br />

most appropriate service<br />

Customers can access Dealer-on-Demand service, which<br />

provides the OEM tools to fix the issue from their location<br />

Key connections:<br />

- Remote diagnosis VCI<br />

- Compatible with DoIP<br />

- PassThru VCI J2534, D-PDU and RP-1210<br />

Supports both passenger and light commercial vehicles<br />

Local diagnosis VCI (Euro PRO 5 Link, EURO TAB II Link)<br />

n<br />

n<br />

n<br />

n<br />

n<br />

n<br />

The vehicle is calibrated or reprogrammed at the<br />

bodyshop generating revenue stream<br />

Uses Original Manufacturer Equipment<br />

No movement to main dealers saving time and money<br />

No main dealer charges<br />

Conforms with IIR Guidelines<br />

Reduces key to key times<br />

28 | asTech <strong>Supplement</strong><br />

asTech <strong>Supplement</strong> | 29


The final<br />

word<br />

What an exciting technology ADAS is for the<br />

marketplace.<br />

Over the course of producing this supplement with Modern Insurance<br />

Magazine, we’ve heard from so many business partners and colleagues<br />

about the opportunities ADAS presents their businesses. It delivers new<br />

income streams for repairers and provides reassurance for insurers that their<br />

customers will receive the highest levels of service to enhance their customer<br />

experience.<br />

As a global company with a ground-breaking technology strategy, we hope this<br />

publication will motivate and inspire more organisations to see the potential<br />

of ADAS for their businesses and to take a step closer to collaborating<br />

with our knowledgeable and skilled people as well as adopt our<br />

best-in-class diagnostic and calibration tools and service<br />

solutions.<br />

As the legislative environment continues to evolve, our<br />

hope is that our specialised technology will ensure all<br />

stakeholders in the marketplace can be confident of<br />

complying with these changes.<br />

By working with a trusted partner such as <strong><strong>Repair</strong>ify</strong>,<br />

we want to assure all our partners that our proven<br />

technology can be relied upon to produce the highest<br />

quality and consistency of repair in relation to ADAS.<br />

As vehicle technology continues to advance, our<br />

commitment is to stay ahead of the industry by<br />

anticipating what innovations are around the<br />

corner and to invest in new solutions, new<br />

acquisitions, the best people, and marketleading<br />

services that will enable us to meet<br />

these head on.<br />

What is clear is this is a dynamic and<br />

vibrant industry and one we are<br />

proud to be part of. As we continue<br />

to innovate and forge our path<br />

in the marketplace there is one<br />

fundamental core pillar that<br />

underpins everything we do; to<br />

help the repair industry get their<br />

customers’ vehicles back on the<br />

road, safely repaired to the highest<br />

standards, as quickly as possible.<br />

We hope you’ve enjoyed reading<br />

this supplement and it has provided<br />

you with some thought-provoking<br />

and useful insight into the exciting<br />

world of ADAS.<br />

We also hope you will join our<br />

passionate, highly trained and<br />

committed people on this incredible<br />

journey, as we continue to provide<br />

the very best in ADAS technology<br />

and services for many years to come.<br />

30 | asTech <strong>Supplement</strong>

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