Magazine_Hotelier Indonesi 46

Magazine_Hotelier Indonesi 46

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Customer Choice:

The importance

of booking


| IDeaS






How hotels are helping the

community in the wake of




Iain Langridge


How hotels are

helping the community

in the wake

of COVID-19

Explore, Relax

And Reconnect

With Vistajet’s

Safe Havens



When the Road Calls:

A Fleet of Classic

British Scooters

Transports Avani+

Resort Guests to Parts




Investable hotel market in

Germany hit all-time high in 2019 –

consolidation expected



The Vietage Launches Luxury

Railway Journeys Through South

Central Vietnam

“We’re keeping the

typical Karma

deconstructed beach

vibe but with a more

modern, sexy twist,”


“Our beachfront resort is surrounded by

lush tropical gardens, providing utmost

relaxation due to its generosity of space.”


mandarin oriental, HONG KONG

is travel + Leisure 2020 world’s

best hotel in hong kong


HOTELIER INDONESIA 46th | VOL 31 | 2020 3




Little could their sea traders

imagine back then that 31 of

these vessels would be given

a new lease on life in the 21 st

century at the new ; 30 of

them as elegant two­story

boat suites sized 91 to 100

sqm and the other as an

innovative kid’s club.

“These boats were built to

last due to the great

strength and durability of

the teak wood as well as the

craftsmanship initially

invested in them,” said Meliá

Koh Samui’s general

manager Ernesto Osuna.

“In a fitting tribute to

Thailand’s seagoing past,

we turned to the tried and

true methods of the

shipwrights to provide

the sturdy foundation of

our boat suites, that really

are one of a kind.”


A scenic five­minute drive from Camp Sarika, Amangiri is tucked

into a protected valley with sweeping views towards Grand Staircase­Escalante

National Monument. Built around a magnificent

swimming pool that embraces a dramatic stone escarpment, the resort’s

Main Pavilion houses the Dining Room, the Living Room, a library,

gallery, private dining room and cellar.




The 1,500-squaremetre


Centre Will Offer

Body Treatments,

Reiki, Crystal and


Yoga, Holistic

Health Coaching,

Multi-Day Retreats

and More.



Celebrate a tropical

summer break with an

authentic Italian Sunday

brunch starting from 5

July 2020 at 11.30AM.

In light of COVID-19, Minoo

Beach Club has also introduced

strict protocols to ensure

the health and safety of

its guests.




FOR IN 2020


SEEN Beach Club

Samui is now

open and is


reservations. For

booking, please

call +66 7795




The second edition of Food & Hotel Digital Week

returns 13 – 17 July 2020 and will explore the

challenges, new norms, technologies and

practices for the hospitality industry postpandemic

The launch of the Virtual

Meetings by Marriott

Bonvoy Events, allows

businesses to stay

connected and conduct

cross­region team


HOTELIER INDONESIA 46th | VOL 31 | 2020 5


Dearest Hotelier ,

As we knows some hotels are survived,

and some not. This pandemic

has been really a big test for everyone.

But there’s always hope in every


We have a little changes in this

editions, if you noticed, the size is

become full A4 and it’s easier to put up all information as

much as possible.

On this edition, we keep an eye on hotel cleanliness. This

will makes our guests stay longer and feel safe too.

The new normal will applied and people will getting use to

it. Just stay safe while we runs the business.

Check out some great news about Raffles Hotel, Anantara,

Melia, Mandarin Hotel and many more.

All best to you, team, and family.


Hery Sudrajat

Hotelier Indonesia


Hotelier Indonesia News


Hotelier Indonesia Jobs


Hotelier Indonesia Events


Hotelier Indonesia Tabloid


Hotelier Indonesia Golf


Hotelier Indonesia Advertise


Hotelier Indonesia Hotel Deals


Hotelier Indonesia Suppliers

www.suppliers .hotelier-indonesia.com

Hotelier Indonesia Spa


Hotelier Indonesia Booking


Hotelier Indonesia Shop









Customer Choice:

The importance

of booking


| IDeaS






How hotels are helping the

community in the wake of


www hotelier-indonesia com



PLUS 2020

Why investing in a hotel’s online

reputation matters —now more

than ever








Hotelier Indonesia (No ISSN:2088-4060) and

HotelierIndonesia.com consider its sources

reliable and verifies as much data as possible.

However, reporting inaccuracies can

occur, consequently readers using this information

do so at their own risk.Hotelier Indonesia

Magazine and Website are sold with

the understanding that the publisher is not

rendering legal or financial advice. Although

persons and companies mentioned herein

are believed to be reputable, neither Hotelier

Indonesia, nor any of its employees, sales executives

or contributors accept any responsibility

whatsoever for such persons’ and

companies’ activities.

No part of this publication and/or website may

be reproduced, stored in a retrieval system or

transmitted in any form without prior written

permission of the Publisher.

Permission is only deemed valid if approval is

in writing.

Contact : info@hotelier-indonesia.com

Advertise : sales@hotelier-indonesia.com

Ads Material : material@hotelier-indonesia.com

24 hrs WhatsApp : +62.812.1978.1196


HOTELIER INDONESIA 46th | VOL 31 | 2020 7

Customer Choice:

The importance of booking


Written by: Tracy Dong, Lead Advisor, APAC, IDeaS

Revenue Solutions

Personalisation can directly influence guest satisfaction

levels and profit improvements when applied

correctly by hotels today. While Indonesian hotels

that offer high levels of customer service have been

practicing ways of personalising a guest stay once

they are at the property—be it through suggesting a

restaurant booking or outdoor activity to match a

return guest’s interests—less is being done to personalise

a potential guest experience at the initial

booking phase.

In the current model, rooms are priced as units and

rates are determined by demand and availability.

OTAs then display these rooms in a side­by­side,

competitive marketplace format where little information

is provided about any of the distinguishing

qualities each unique room may have to offer. For

instance, if you’re shopping for a king room at a fivestar

hotel with ocean views in Seminyak and a guest

comes across three similar listings, they’ll most likely

opt for the lowest­priced option—or maybe the one

that allows free cancellation. What the booking

channel can’t tell the guest is that there’s an available

room with stunning sunset views that would

really make their Bali vacation an unforgettable experience.

Many potential guests today book for the lowest

price, meaning hotel brands are increasingly becoming

commoditised. Finding the optimal price point

for a room has been made harder by the power of

the OTAs and platforms that encourage rate shopping,

but is the lowest price all that matters to

guests these days? A more personalised approach to

pricing can help hotels to stand out.



Hotels which allow customers to personalise their

choices and experiences gain brand loyalty, with

many hotels’ service values and rewards programs

appearing very similar.

As guests demand more tailored accommodation experiences,

a ‘customer­choice’ pricing model could

help deliver the ideal product to the ideal guest at the

ideal price. Through sophisticated data analytics and

a more detail­oriented online booking experience, this

next level of dynamic, bespoke pricing can become a

tangible reality.

Today’s hotel guests may appear to be fixated on

price, but really, they want more than just a place to

sleep. In a customer­choice pricing model, each

guest would be given more options in the online

booking environment. They can select the individual

components of a room they want and leave off the

ones they don’t, either spending extra or getting a

cheaper rate in the process.

Features that are currently invisible during booking

could now be brought to the surface as part of the

decision­making process. This will help drive differentiation,

meaning there will be less emphasis on direct

price comparison with competitor products

being marketed as the same thing, despite their

many differences.

Customer­choice pricing can help Indonesian based

hotels secure new bookings in an era where personalisation

is no longer just desired but demanded by

consumers. Through offering guests, the option to

make selections to their stay (adding and removing

items based on their preferences) on their own,

they will be more appreciative of the value they receive

for the money they pay.

For more information, please visit: www.ideas.com

By implementing customer­choice pricing, hotels

can separate and categorise all their products and

services into components of value.

HOTELIER INDONESIA 46th | VOL 31 | 2020 9







Soft Opening in Bali – Raffles Hotels

& Resorts is pleased to announce its

15th Raffles Hotel in the world, with

the launch of the lavish Raffles Bali,

which offers unparalleled views over

the Indian Ocean and the famous Jimbaran

Bay sunsets. With just 32 private

pool villas, Raffles Bali

epitomises distinguished charm for

well-travelled connoisseurs seeking

elegant spaces, privacy and cultural


The private limousine transfer from

Ngurah Rai International Airport to the

luxurious Balinese resort takes less

than half an hour; yet despite its brevity,

the journey has the power to transport

you from one world to another. As

the crowded streets of Jimbaran give

way to sun-spangled gardens, a

sense of tranquility descends. The

winding road takes you deep into the

heart of nature, to a hidden corner of

the island that is steeped in local legend

and defined by beliefs and customs

that have remained unchanged

for hundreds of years.

“Whether you are looking

for a romantic getaway or an

intimate oasis of emotional

wellbeing, Raffles Bali offers

unparalleled panoramic

ocean views and captivating

sunsets from every villa,”

says Katya Herting, General

Manager, Raffles Bali.

“Our beachfront resort is

surrounded by lush tropical

gardens, providing utmost

relaxation due to its generosity

of space.”

From each of the exquisite Pool Villas

- the largest and most private in Jimbaran

- abundant sunlight streams in

through the patio doors to gleam off

rich hardwood floors. The soft batik

tapestry hanging behind the king bed

is a tribute to the skill of Bali’s local

craftsmen, while rustic rattan furniture

complements sweeping views of your

private garden and the ocean beyond.

Step outside into Bali’s restorative

warmth for a morning spent lounging

at your private pool or reading on the

gazebo’s shaded daybed, enjoying the

gentle breeze. When you feel like exploring

the rest of the resort, your

Raffles Wellbeing Butler will gracefully

take you on a journey of discovery to

wherever you want to go. All villas include

indoor and outdoor showers,

yoga mats and bespoke beach accessories,

in addition to an indulgent

soaking tub.

Located at the resort’s highest point,

Rumari restaurant is caressed by

cooling breezes, which carry the tantalising

scent of Balinese cooking from

the kitchen, unveiling a culinary journey

on a sunset terrace overlooking

the ocean.

HOTELIER INDONESIA 46th | VOL 31 | 2020 11

Loloan Beach Bar and Grill is located

on the resort’s secluded

beach, overlooking a 25-metre infinity

pool. Enjoy a sumptuous seafood

feast beneath the shade of

the Balinese-style ceilings. As twilight

falls, the atmosphere shifts

from laid-back fun to casual elegance.

For unforgettable romance, elegant

and intimate dining experiences

can be arranged at The Secret

Cave, illuminated with flickering

torches and candlelight, or at the

Purnama Honeymoon Bale, built

on the rocks at the edge of the resort’s

ocean front.

Connoisseurs will also enjoy the

brand’s iconic Writers Bar and the

adjoining Library, a relaxing haven

to savour classic or whimsically

spiced cocktails, a glass of Champagne,

or an after-dinner digestif.

Set in the heart of the resort, this

intimate bar brings the Raffles heritage

to Bali, with the bespoke

Raffles Bali Sling, especially

curated by our expert mixologist.

With an extensive and genuine

knowledge of the island, our

Raffles Wellbeing Butlers will enrich

your time with an insider’s perspective

on local customs. They

can also arrange unique cultural

experiences, from temple dance

ceremonies to traditional cooking

classes. Any wish is only a request


Relaxation comes easily at Raffles

Bali, where the sound of tropical

birds calling through the flora and

the scent of the sea soothe the

soul. Unwind beneath the hands of

an expert therapist at Raffles Spa.

There are two treatment suites,

with their own soaking tub and sliding

doors that lead to a hill-view

terrace or experience our remote

hillside treatment suite, The Sanctuary,

hidden in nature.

“We are delighted

to introduce


most iconic

hotel brand to

the beautiful

island of Bali,”

says Michael


Chairman &

CEO Accor Asia


“The highly-anticipated Raffles Bali

will be the brand’s second hotel in

Indonesia, joining the stunning

Raffles Jakarta, and is set to become

a special retreat for guests to

feel pampered, through meaningful

experiences and service that is

both gracious and intuitive.”

Today, the Raffles brand continues

to set the standard for luxury hospitality

with a carefully curated list

of distinguished addresses in leading

markets around the world.

Raffles Bali will be the first Raffles

to launch the brand’s new wellbeing

programme, Emotional Wellbeing

by Raffles, which is based

on the understanding that true luxury

is not about what you own, but

what you feel.

“Indulge in our Bespoke Opening

Offer of two nights’ stay at our private

pool villa, inclusive of return

limousine transfer, daily a la carte

breakfast as well as selections of

Wellbeing and Cultural Experiences.

Starting from USD

$2,660++ for three days and two





Raffles Bali is an intimate oasis of emotional

well-being. Located in beautiful Jimbaran Bay

within Jimbaran Hijau development area, the resort

is perched on a hill offering unparalleled

views of the ocean and its own secluded beach.

With just 32 well appointed pool villas providing

utmost relaxation due to its generosity of space,

each featuring their own outdoor terrace and

private pool, Raffles Bali is one of the most exclusive

hotels in Jimbaran and boasts stunning

sunsets, lush tropical gardens and exquisite

dining. Guests can indulge in a signature Jimbaran

Sling in the iconic Writers Bar, enjoy a romantic

dinner in The Secret Cave or rejuvenate

at the indulgent Raffles Spa. Raffles Wellbeing

Butlers can arrange a variety of bespoke treatments,

cultural immersions and activities to deliver

the ultimate in Emotional Wellbeing in the

Island of the Gods.


Raffles Hotels & Resorts boasts an illustrious

history and some of the most prestigious hotel

addresses worldwide.

In 1887, Raffles Singapore set the standard for

luxury hospitality, introducting the world to private

butlers, the Singapore Sling and its enduring,

legendary service. Today, Raffles continues

its tradition in leading cities and lavish resort locales,

enchanting travellers with meaningful experiences

and service that is both gracious and


Connoisseurs of life choose Raffles, not merely

for its aura of culture, beauty and gentility, but

for the extrraordinary weay they feel when in

residence with Raffles.

Each Raffles, be it Paris, Istanbul, Warsaw, Jakarta

or the Seychelles, serves as a venerated

oasis where travellers arrive as guests, leave as

friends and return as family.

Raffles is part of Accor a world-leading augmented

hospitality group offering unique experiences

in 5000 hotels and residences across 110


www.raffles.com | www.all.accor.com

HOTELIER INDONESIA 46th | VOL 31 | 2020 13

When the Road Calls: A Fleet of

Classic British Scooters

Transports Avani+ Resort Guests

to Parts Unknown

Bangkok, 7 July 2020: Check into your room, check

out of the mundane. Road romantics arriving at two

of Avani+ Resorts (www.avanihotels.com) in Thailand

can hit the ground running with new seamless rental

service courtesy of Scomadi—a modern classic

scooter brand.



This first­of­its­kind partnership between the Thai

hotel brand and the British pioneering scooter

maker will see the service rolled out at Avani+

Samui Resort and Avani+ Hua Hin Resort. As part

of the campaign, the resorts have created a digital

itinerary for savvy, independent travellers who

value personalisation, off­the­radar discovery and

experiences with a sense of place. With the wind

in their hair, explorers will zip from scenic gems

to hidden cultural treasures and everything in between.Guests

will be riding in the latest Scomadi

Turismo Technica 125i scooter, optional waterproof

backpack available upon request, equipped

with a reusable water bottle and refreshments. A

digital itinerary will be accessible through digital

maps, allowing guests to get straight onto the

road via their gadgets.

Riders are recommended to have their valid

travel insurance and international driving license

prepared before hop on and ride off.

On its peaceful beach on Taling Ngam Bay, Avani+

Samui Resort is the perfect base to explore the

treasures of the island and aboard the Scomadi

Turismo, the jungle roads await. Some of the hotspots

on the two­wheeled ride include the Laem

Sor Pagoda and Wat Khao Chedi statue with its

golden glow. Guests can discover fascinating and

diverse cultures from a little Moslem village while

exploring Hua Thanon Market and the Secret

Buddha Garden, then venture out in the nature

to admire Na Muang Waterfall and Taling Ngam

Beach and soak in all the fresh air before ending

the day of exploration in time for sunset at the island’s

newest SEEN Beach Club.

HOTELIER INDONESIA 46th | VOL 31 | 2020 15

Meanwhile, a short drive from Bangkok, Avani+ Hua

Hin Resort located in the royal seaside town is a motorbike­friendly

destination that feels a world away

from the hustle and bustle of the Thai capital. Culture

vultures can delve deep into Thai history with an excursion

to Klai Kangwon Palace—a former royal residence

adjacent to some of the country’s best national

parks. Equally impressive is the beachside Mrigadayavan

Palace constructed entirely of teak wood amidst

picnic­ready gardens—the perfect pit stop en route to

the less travelled parts of the country. Near the border

with Myanmar, a scenic 1.5­hour ride from Hua Hin

lies the 1,000­year­old forest that makes up Kaeng

Krachan National Park. Within its borders, travellers

get to explore the spectacular Pa La­U waterfall cascading

down 16 levels, cool down in its deep pools,

observe abundant wildlife and rare birds and spend

the day surrounded by pristine nature. In and around

Hua Hin, guests can immerse themselves in the local

way of life with visits to Plearn Wan, a themed shopping

complex; Cicada, an open­air art and craft market;

or Seen Space, a beachfront shopping mall and


About Avani Hotels & Resorts

Avani Hotels is designed for the millennial­minded

traveller whose priorities are style, value and comfort.

Avani is an upbeat and contemporary hotel concept

that delivers the perfect balance, with a focus on good

sleep, designed social spaces, locally inspired sustenance

and friendly service.

Avani welcomes guests to over 30 properties in Thailand,

Vietnam, Laos, Cambodia, Malaysia, Sri Lanka,

Australia, New Zealand, Seychelles, Mozambique,

Botswana, Lesotho, Namibia, Zambia, the United Arab

Emirates and Portugal, with a rapidly growing pipeline

across Asia, the Indian Ocean and the Middle East.

Avani is a member of the DISCOVERY loyalty programme

and is part of the global hospitality group

Minor Hotels (BKK: MINT). To learn more about Avani

Hotels, visit . www.avanihotels.com

Follow Avani and engage with #AvaniHotels.

To enjoy ultimate adventures on the modern classic

Scomadi scooters, guests staying at Avani+ Samui Resort

and Avani+ Hua Hin Resort are encouraged to

make scooter rental inquiries at the time of booking

or upon check­in. With the perfect travel itinerary and

the coolest mode of transport, guests can make the

most of their island getaway for a half­day adventure

around Samui at THB 600 net or a full day exploration

around Hua Hin at THB 1,400 net.

For more information, please visit:

Avani+ Samui Resort’s itinerary: https://mhg.to/pjx2l

Avani+ Hua Hin Resort’s itinerary:




HOTELIER INDONESIA 46th | VOL 31 | 2020 17








HOTELIER INDONESIA 46th | VOL 31 | 2020 19

















Hamburg,The investable hotel market in Germany

has grown to EUR 61.1 billion over the

last 12 years. Even during the financial crisis of

2008/2009 the market expanded slightly overall.

The latest calculations by Union Investment and

bulwiengesa show that the investable hotel market

in Germany increased in value by around

6.3 per cent compared to 2018 (EUR 57.5 billion).

As in previous years, growth in 2019 (prior

year: +9.5 per cent) was due to sustained

strong new-build activity in the hotel sector (=

quantity effect) and increasing asset values (=

performance effect), reflecting the excellent

tourism and property market environment in

Germany in 2019.

“With coronavirus now dominating

the headlines, it’s easy to forget that

tourism has been one of the fastestgrowing

industries over the past 12

years. 2019 was an outstanding year,

with nearly half a billion overnight

stays in Germany,” explained Dierk

Freitag, departmental head and partner

at bulwiengesa.

“Up to and including last year, city hotels benefited

significantly from trade show and conference

business, for which Germany offers

excellent infrastructure as one of the world’s

leading destinations for trade fairs and exhibitions.

On top of that, the holiday hotel sector

recorded an unprecedented level of domestic

demand in 2019.”

The performance of hotels in cities and holiday

areas in Germany was correspondingly strong

in 2019. Of the 81 German cities with more than

100,000 inhabitants, 14 recorded over two million

overnight stays. This explains why many

new hotels, hostels and serviced apartments

were built in these locations, as well as elsewhere

in Germany. According to the findings of

recent studies, hotel development projects in

Class A cities in Germany have more than trebled

within ten years. In Frankfurt alone, the

number of hotel beds increased by nearly ten

per cent inside a year. Given this extensive new

build activity, Union Investment and bulwiengesa

have now identified an investable universe

of around 405,000 guest rooms, which

are split across cities and holiday destinations

throughout Germany. Almost a quarter of these

rooms are in cities with fewer than 100,000 inhabitants.

Some of these smaller cities have

seen a sharper increase in the number of overnight

stays than the major cities. In Flensburg,

for example, the number of overnight stays doubled

over a period of less than ten years. “We

monitor trends like these very carefully, including

keeping a close eye on the performance of

our own hotel portfolio. We therefore invest selectively

in secondary locations and particularly

in properties operating under brands such as

Hyatt House, which are designed for long

stays,” said Martin Schaller, head of Asset Management

Hospitality at Union Investment Real

Estate GmbH.



The investable range of hotel properties comprises

traditional business hotels and holiday

and apartment hotels, as well as various mixeduse

concepts featuring co-working and co-living


The performance of the operator is hugely important

for investors, particularly in terms of

identifying redundant organisational structures,

which has led to the branded hotel segment

capturing a substantial share of the offering and

thus of the hotel market in Germany.

In 2019, the branded hotel segment share increased

from 50.4 to 52.1 per cent, measured

by the total stock of rooms in hotels (including

bed-and-breakfast hotels) in Germany.

“As welcome as this further increase in value in

the hotel sector is for property holders, we are

naturally aware that the 2019 market volume

figures are unlikely to increase much over the

next one to two years due to the current situation.

However, projects currently under construction

should have a positive impact on the

next survey,” said Martin Schaller.

“As far as our portfolio is concerned, we are well

positioned both in terms of locations and operators.

Nonetheless, we are working very closely

with our leaseholders to structure suitable solutions

and provide them with the best possible


The value of a hotel room in Germany is now

around EUR 150,800, which is approximately

EUR 5,600 more than in 2018. Luxury hotels

achieve an average value per room of around

EUR 265,000, while budget/economy hotels

come in at approximately EUR 109,000.

Over the entire period covered by the survey

from 2007 to 2019, the economy and midscale

segments recorded the highest gains in percentage

terms. This was due to the presence of

branded concept hotels in this area of the market,

which have expanded rapidly across Germany

through brands such as HIEX, Ibis Styles

and Super 8, and also to the good performance

of these segments. According to benchmark

provider MKG, average RevPar of EUR 60 was

achieved in the economy segment in 2019.

Of the investable room market in Germany, approximately

19 per cent can be attributed to the

economy segment and some 45 per cent to the

midscale segment.

Proportion of transaction volume approaching 10

per cent mark

The growth in the size of the institutional hotel

market in 2019 coincided with a transaction volume

of around EUR 5 billion (2018: approximately

EUR 4 billion). Whereas in the prior year

some 7.0 per cent of the calculated total market

changed hands, the proportion in 2019 was 8.2

per cent.

“Union Investment will continue to invest in hotels.

However, the creditworthiness of operators

and the sustainability of lease conditions will become

increasingly important in the context of


It is now up to all stakeholders to cooperate professionally

in order to ensure that confidence in

the hotel asset class which has been built up

over many years is consolidated further despite

the crisis,” said Martin Schaller.

Market growth on hold

The coronavirus pandemic has brought market

growth to a halt for the time being. The impact

to date has been much greater than that experienced

during the financial crisis, but is not due

to economic factors. All existing properties are

reporting major shortfalls in revenue due to the

lockdown and many development projects have

been postponed for now.

“It’s too early to predict the size of the market

for 2020. That will partly depend on how quickly

the economy recovers and how soon trade

show and events business picks up again.

Provided there’s no second wave of the virus,

then at least the holiday hotel market might

hope for a reasonably satisfactory second half

of the year,” commented market analyst Dierk


The Union Investment and bulwiengesa market

value model is based on data from companies,

official statistics and hotel associations. It enables

a comparative analysis of the institutional

hotel market for the years 2007 to 2019.

HOTELIER INDONESIA 46th | VOL 31 | 2020 21



VistaJet World presents private and safe journeys

to keep discovering the world

London, July 8, 2020: VistaJet, the first and only

global business aviation company, uncovers a

portfolio of private and safe journeys as

Members seek to experience exclusive-use escapes

and healthenhancing adventures around

the world.

During a challenging time with COVID-19, planning

and researching future journeys is high on

the agenda, and a vast majority — 80% — of

global travelers intend to explore as soon as

they are able 1 . With privacy and safety becoming

paramount, health is being factored into

travel choices more than ever before 2 . The concept

of safety is also changing. Historically, travelers

associated safety only with what happens

outside of the aircraft. Now, the journey to the

aircraft, the in-cabin experience 3 and the final

destination 4 are the driving factors.

As the number of touchpoints significantly decreases

when flying private — 20 interactions

as opposed to 700 when flying commercial5 —

the travel industry expects to see an increased

number of first-time private flyers looking for

safer and more reliable alternatives. Research

shows that 79% of UHNWIs would be more inclined

to travel by private jet than before, and

this is reflected in VistaJet’s new incoming

requests: as of June 2020, 71% are from passengers

who have not regularly used business

aviation solutions before.

Today, partnering with a network of world-leading

travel experts and properties including Abercrombie

& Kent, Velaa Private Island, Blue

Marble Private, ROAR AFRICA, Entourage

Travel, Dean Stott and The Eden Club, the VistaJet

Private Office can exclusively facilitate

safe point-topoint journeys from flight to destination

for Members to enjoy a memorable holiday

with the maximum peace of mind — introducing

the ultimate notion of private travel.

VistaJet World Safe Havens presents seven exceptional

destinations, all with privacy, health

and minimized contact at their core: Ecuador

and the Galapagos Islands with Abercrombie &

Kent VistaJet Members can explore the natural

splendor of Ecuador and the Galapagos Islands

during a 14-day exclusive trip. Guests will discover

spectacular scenery, enjoy epic adventures,

learn about the country’s rich heritage

and culture, while safely and responsibly immersing

themselves in the secluded, natural

habitat of aquatic and land creatures.

With the new Cotopaxi Sanctuary Lodge as an

exclusive base, spectacular volcanoes and the

abundant wildlife of the National Park can be

explored. Guests can enjoy a hike in the Andes

with world record breaking mountain athlete,

Karl Egloff, sharing his own story, mountain

climbing anecdotes and the best tips to handle

hiking at altitude. From here, a privately chartered

seven-night private yacht cruise LUXX

Media, Ultra Affluent Consumer Survey 2 Travel

+ Leisure, Will Travel Change After Coronavirus?

Here’s What Experts Have to Say 3 Survey

conducted within the U.S. by The Harris Poll

from May 14-17, 2020 4 Abercrombie & Kent,

Luxury Consumer Travel Trends Post Lockdown

Revealed 5 Private Jet Card Comparisons,

COVID-19 Coronavirus risk 30 times lower on

private jets, says operator 6 LUXX Media, Ultra

Affluent Consumer Survey in the Galapagos Islands

awaits, including a private audience with a

leading scientist from the Galapagos Science

Center, San Cristobal Island.

Velaa Private Island, Maldives

Velaa Private Island has been designed and curated

with privacy and comfort as its guiding

principles, while allowing the Indian Ocean to

take center stage. Within 35 minutes of landing,



Just an hour’s drive, or 20 minutes by helicopter,

from Aspen, The Town is home to the most

astounding historical collection to ever have

been assembled in one place;

a homage to the vast story of the American

Western Frontier and its outlaw years in the

country. For exclusive use only, guests can immerse

themselves in the life and stories of the

Wild West while enjoying modern day luxuries,

including a full-service spa, nightly live entertainment

and five-star dining.

VistaJet Members can sink their toes into the island

sand with their personal butler on hand to

take care of check in and any individual requirements.

All 47 private villas — 18 suspended

over water — feature private pools. For those

wanting ultimate seclusion, the Romantic Pool

Residence can only be reached by boat, allowing

for even more privacy. Private island

buyouts can also be arranged.

Guests can contribute to The Velaa Private Island

Coral Project — one of the largest coral

reef restoration projects in the Maldives — by

adopting a coral plantation and following its development

with the marine biology team. Private

Moments, from deserted island picnics to wine

tastings, are tailored to the occasion and guest

preferences. There are also unlimited activities

for all to enjoy in privacy, from golf at the Velaa

Golf Academy designed by Ryder Cup Captain

José María Olazábal, to the Maldives’ only

snow room in the Velaa Spa. No activity is ever


The Town, Colorado with Blue Marble Private

Introducing a hidden secret nestled in the

mountains of Colorado. For the first time, a

unique private western town located on 4,500

acres of unparalleled Colorado land, with mountains,

plains, rivers and lakes is opening its

doors to a select few to experience the American

Western Frontier. The Town is a modern

cowboy’s dream with authentic yet luxurious accommodation

and an unlimited range of

summer and winter activities where history, luxury,

nature and adventure interlace.

More information will be available upon signing

an NDA. South Africa and Antarctica with ROAR

AFRICA Private air terminals, planes and exclusive

use lodges; a dedicated team of pilots,

chefs, rangers and guides to service guests’

every need. This journey allows for a low impact,

low touch private adventure in Africa and

Antarctica, offering absolute isolation in safe,

luxurious, and breath-taking surroundings.

In Africa, VistaJet Members will be able to nurture

their minds and feed their souls on safari in

a 100,000-hectare remote private property,

watching elephants as they pass by, and having

dinner whilst listening to the roar of lions.

Guests will then follow their deep human instinct

to explore Whichaway Camp in Antarctica. They

can march with the Emperor penguins; hike the

Labyrinth of ice tunnels; partake in 4x4 excursions;

visit the polar station; and indulge in picnics

and drinks at the ice bar, all while taking in

the sights and sounds of water, ice and open

plains in breathtaking surroundings. Island Outpost,

Jamaica with Entourage Travel Explore

Jamaica, straight from where Chris Blackwell

founded Island Records and where Ian Fleming

wrote many of the James Bond books at his estate,


From their base at Strawberry Hill, VistaJet

Members can discover the Blue Mountains,

passing secluded waterfalls and quaint

churches, and have the opportunity to enjoy

private coffee tastings. The journey continues in

the privacy of the Fleming Villa at GoldenEye,

complete with its own private beach where a

host of water sports and activities can be enjoyed,

before emerging at leisure to enjoy sunset

cocktails at playwright Sir Noël Coward’s

nearby residence.

HOTELIER INDONESIA 46th | VOL 31 | 2020 23

Rafting down the tranquil Rio Grande, with a

visit to the Blue Lagoon, guests will travel onwards

to their own private farm, Pantrepant, to

enjoy horseback rides and dips in cool, unexplored

watering holes before returning for farmto-table

dining. The journey concludes with a

visit to candle-lit caves, private snorkeling and

boat trips, and dancing to a live Reggae band at

The Caves.

Chêne Bleu, France with Dean Stott and Joe

Fattorini Experience a truly unique vineyard

tour, cycling through beautiful France, guided by

Dean Stott — former special forces operator

and holder of two world cycling records. Guests

will be hosted in the vineyard by Dean’s friend,

Joe Fattorini — one of the world’s leading wine

experts and presenter of The Wine Show. This

is a unique opportunity to bring together two diverse

interests with two leading experts in their


VistaJet Members will be based at La Verrière,

a wine estate and ninth century priory specializing

in sustainable luxury, restored by Nicole

Sierra-Rolet and Xavier Rolet KBE. It is home to

the awardwinning Chêne Bleu wines, praised by

critics as the world’s first Super Rhônes. For the

keen cyclists, Dean will challenge guests with

the nearby Mont Ventoux and for those preferring

to immerse themselves in wine or simply

enjoy the estate, a taster of Chêne Bleu’s signature

Extreme Wine course and the pool await.

Each evening, as Members enjoy farm-to-table

fare, prepared by internationally trained chef

Victor Guérin, and wines from one of France’s

most exciting wine projects, they can listen to

stories about Dean’s work in global security and

Joe’s experience of wine across more than

thirty countries.

Pittormie Castle, Scotland with The Eden Club

VistaJet Members are invited to stay at the baronial

Pittormie Castle, Scotland’s most illustrious

private gated estate and home of The

Eden Club. Upon landing, guests will be transferred

directly by car to their own private residence

within the Pittormie grounds, where they

can relax in ultimate privacy.

Located in the home of golf, there are over 30

courses in the local area, including The Old

Course and Kingsbarns, suiting all playing abilities.

Members are also invited to enjoy Affinity Membership

to The Eden Residence Club, receiving

privileged access to a portfolio of private residences

and clubs around the world. Membership

includes access to world renowned events

such as The Masters and Tiger Jam. The Safe

Havens collection will expand to more destinations

across the globe during the Summer and

Autumn months. For more private travel inspirations,

follow @vistajetworld on Instagram ,To

request a VistaJet World Safe Havens adventure,

visit vistajet.com/privateoffice. For information

on VistaJet’s safety standards and its

efforts to help stop the spread of COVID-19,

visit www.vistajet.com/safety.

About VistaJet

VistaJet is the first and only global business aviation

company. On its fleet of over 70 silver and

red business jets, VistaJet has flown corporations,

governments and private clients to 187

countries, covering 96% of the world. Founded

in 2004, the company pioneered an innovative

business model where customers have access

to an entire fleet whilst paying only for the hours

they fly, free of the responsibilities and asset

risks linked to aircraft ownership. VistaJet’s signature

Program membership offers customers a

bespoke subscription of flight hours on its fleet

of mid and long-range jets, to fly them anytime,

anywhere. VistaJet is part of Vista Global Holding

— the world’s first private aviation ecosystem,

integrating a unique portfolio of companies

offering asset-light solutions to cover all key aspects

of business aviation. More VistaJet information

and news at www.vistajet.com

VistaJet Limited is a European air carrier that

operates 9H registered aircraft under its Maltese

Air Operator Certificate No. MT-17 and

is incorporated in Malta under Company

Number C 55231. VistaJet and its subsidiaries

are not U.S. direct carriers. VistaJet-owned and

U.S. registered aircraft are operated by properly

licensed U.S. air carriers, including XOJET Aviation

LLC. For informational purposes only. All

holiday packages shall be arranged by a third

party and are subject to that provider’s terms

and conditions. All travel is subject to applicable

rules and regulations, including permits and permissions.

VistaJet makes no representations or

warrants regarding either the safety or feasibility

of any offering.






Singapore – FHA-Food & Beverage, held 2 – 5

March 2021 at Singapore EXPO & MAX Atria,

today announced the launch of a brand new

sector – Restaurant, Bar & Café for international

suppliers serving end users in the F&B retail industry.

Hospitality players have been hardest hit by the

pandemic as many have been forced to close,

and furlough or retrench staff. Some have

turned to e-commerce or delivery to sustain

their businesses. As countries gradually reopen

restaurants, bars and cafes albeit with strict social

distancing measures, establishments facing

falling revenues will be looking for fresh ideas

and concepts to restock and revive their businesses.The

new Restaurant, Bar & Café at

FHA-Food & Beverage, located in Hall 9 of the

Singapore EXPO & MAX Atria, will draw 200

leading equipment distributors, in-market

brands and food & beverage (F&B) suppliers to

meet hotel F&B executives, restauranteurs, as

well as bar & café owners to discuss ideas,

business and operational needs for dining establishments

in the post-COVID era. The range

of exhibits are far and wide, from equipment to

ingredients to services such as equipment & accessories

for bars and cafes; baked goods;

cleaning equipment and services; furniture/fixtures;

tableware & accessories; coffee beans;

tea leaves; retail, Point-of-Sale (POS) systems

and more.

There will also be a lively Beer Street, where

visitors can sample original brews and unique

flavours from a community of craft and boutique

beer producers. Exhibitors in this space will

contest in the FHA Beer Awards aimed at recognising

the best-in-scene for brewing techniques

and product packaging from 16 different

contest categories.Finally, Restaurant, Bar &

Café will play host to the Global Chefs Challenge

2022 Asia Regional Semi-Finals to select

the champions who will be representing Asia in

three competition categories: Global Chefs

Challenge, Global Pastry Chefs Challenge, and

Global Young Chefs Challenge - Hans Bueschkens

Trophy. Winners will compete in the finals

at the next Worldchefs Congress & Expo. The

2019 winners from Asia for the three categories

are Chef Chia Ho Li from Taiwan, Chefs

Fang Qianqian and Wei Xiaoyue from China.

“As we move forward post-pandemic, global

economies as well as the momentum for travel

and tourism will no doubt see an uptick for recovery.

The unveiling of the Restaurant, Bar &

Café segment is timely from our point of view as

it will intersect with the resumption of Asia’s

food, beverage and hospitality sectors, creating

even more opportunities for businesses to improve

and expand their operations as well as

carry out meaningful conversations with likeminded

professionals,” said Martyn Cox, Event

Director for FHA-Food & Beverage at Informa


Event At A Glance

FHA-Food & Beverage [co-located with ProWine

Asia (Singapore)]

Date: 2 – 5 March 2021

Venue: Singapore EXPO & MAX Atria

Website: https://www.fhafnb.com/

Featuring: Food & Beverage; FoodTech; Restaurant,

Bar & Café

About FHA-Food & Beverage

The platform of choice for industry professionals,

including distributors, importers, manufacturers

and retailers from Asia to see and

source for high quality, new-to-market food ingredients,

drinks, fresh produce, services and

equipment across three key profiles – Food &

Beverage, FoodTech and Restaurant, Bar &

Café. More than 80 per cent of the 2,000 exhibitors

participating in FHA-Food & Beverage are

renowned manufacturers and brands hailing

from 100 countries and regions. ProWine Asia

(Singapore), a satellite event of the highly successful

ProWein in Düsseldorf, Germany, will return

for its third edition alongside FHA-Food &

Beverage. For more information, please

visit www.fhafnb.com.

HOTELIER INDONESIA 46th | VOL 31 | 2020 25





The lobby of

Mandarin Oriental, Hong Kong

HONG KONG – Mandarin Oriental, Hong Kong is

the Top Hotel in Hong Kong in the Travel +

Leisure 2020 World’s Best Awards. Delighting

guests for 57 years, the iconic hotel was rated

on its award-winning facilities, legendary

service, culinary excellence and ideal location

within the heart of Asia’s world city. The Travel

+ Leisure World's Best Awards is the leading

barometer of the places and companies that

satisfy some of the most passionate and

sophisticated travellers. Now in its 25th year,

the annual readers’ survey revealed the very

best from around the globe in over 90

categories, including hotels, resorts, spas,

airlines, cruise lines, tour operators, car rentals

and more.

“We are honoured to be ranked No. 1 on the

Travel + Leisure 2020 World’s Best Awards list

of the Top Hotels in Hong Kong. We are

immensely grateful for the support from all our

valued guests, especially during this

unprecedented period,” said Pierre Barthes,

General Manager and Area Vice President of

Mandarin Oriental, Hong Kong.

“This is a true testament to the meaningful

connection that our colleagues deliver to enrich

the experience of all our guests every day.” For

the full results, please refer to the website of

Travel + Leisure.

About Mandarin Oriental, Hong Kong

The iconic Mandarin Oriental, Hong Kong is the

epitome of contemporary luxury combined with

Oriental heritage. Having delighted guests with

award-winning services and impressive facilities

for 57 years, it is a much-loved address for

those seeking an exclusive sanctuary in the

heart of the city. The hotel’s spacious rooms

and suites offer magnificent views of the

renowned Victoria Harbour and the city’s

skyline. A collection of 10 outstanding

restaurants and bars, including three that hold

Michelin Star status, a Shanghainese-inspired

holistic spa, an indoor pool and a 24-hour

fitness centre, make Mandarin Oriental, Hong

Kong the quintessential “home away from

home” for discerning leisure and business

travellers alike.

Mandarin Oriental, Hong Kong




The entrance of

Mandarin Oriental, Hong Kong

Tamar Suite at

Mandarin Oriental, Hong Kong

HOTELIER INDONESIA 46th | VOL 31 | 2020 29





IN LATE 2023.

Mandarin Oriental, Vienna will be housed in a

heritage building that originally served as the

city’s commercial law court from 1912 to 2003.

Mandarin Oriental, Vienna is located in a

peaceful street in District One of Vienna within

the Ringstrasse. It is in easy walking distance

of the city’s major attractions, including St.

Stephen’s Cathedral, the Imperial Palace,

Vienna State Opera and a wide range of restaurants

and bars.

The conversion of the property is already underway,

and the restoration will preserve many of

the building’s original design elements. On completion,

the hotel will comprise 151 guestrooms

and suites surrounding a courtyard in the centre

of the property, incorporating a restaurant, bar

and outdoor garden. The property will also

house a Spa at Mandarin Oriental featuring a

series of treatment rooms, a swimming pool and

a well-equipped fitness centre. A range of

adaptable banqueting and meeting spaces will

be available for events and social occasions.

The 17 Residences at Mandarin Oriental will be

located on the top two floors of the building

and will have private access to the roof, with

several of the apartments offering outdoor terraces

and stunning citywide views. These will

be some of the most exclusive apartments in

the city, with owners enjoying Mandarin Oriental’s

legendary service and direct access to the

hotel’s facilities.

The project is owned by Brisen Group, headquartered

in Geneva and operating in the European

real estate investment and wealth

management sectors. London based designers,

Goddard Littlefair, have been appointed

to create the hotel and residences interiors.

“We look forward to extending the Group’s presence

into one of Europe’s most popular

destinations for art, music and culture and introducing

the city to Mandarin Oriental’s

exemplary quality of service,” said James Riley,

Group Chief Executive of Mandarin Oriental.

“This iconic redevelopment of a historic building

in a prime location, will offer guests a truly

memorable experience, and fits ideally within

the Group’s increasing portfolio of central

European hotels.” he added.

“We are delighted to partner with Mandarin

Oriental, one of the world’s best luxury hotel

brands, on this project. Mandarin Oriental’s

reputation for providing an unparalleled

level of luxury service and attention to detail,

matches our own wish to create an exceptional

luxury hotel and residences in the

heart of Vienna,” said Mr Dimitry Vallen of

Brisen Group.

About Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the awardwinning

owner and operator of some of the

world’s most luxurious hotels, resorts and residences.

Having grown from its Asian roots into

a global brand, the Group now operates 33 hotels

and seven residences in 23 countries and

territories, with each property reflecting the

Group’s oriental heritage and unique sense of

place. Mandarin Oriental has a strong pipeline

of hotels and residences under development,

and is a member of the Jardine Matheson








HOTELIER INDONESIA 46th | VOL 31 | 2020 31

The Vietage

Launches Luxury

Railway Journeys

Through South

Central Vietnam



HOTELIER INDONESIA 46th | VOL 31 | 2020 33



All aboard The Vietage, which departed for its

inaugural journey on Wednesday 1st July

2020 and now brings luxury railway journeys

through the Vietnamese countryside connecting

Da Nang and Quy Nhon cities.

The Vietage has been developed by Anantara

to introduce memorable journeys between Anantara

Hoi An and Anantara Quy Nhon Villas,

a unique Vietnamese luxury travel experience

for its guests.

The custom-designed opulent carriage, with

just 12 reservation-only seats, immerses its

guests into the culture, nature and history of

the country through the stories of its daily return

journey, heralding a new age of glamorous

train travel.

The Vietage carriage boasts sleek-lined modern

interiors, big picture windows and large

comfy seats, while a sit-up bar offers a change

of scenery and the chance to enjoy local craft

beers, wines and snacks over conversation

with friends, before the main culinary experience.

During the six hour journey, guests encounter

a plethora of taste sensations as the countryside

rolls by. An exclusively-curated menu

evokes the essence of Vietnam with a French

twist, through an explosion of creative flavours

and local ingredients. Dishes such as Quy

Nhon seafood salad, barley risotto and

braised Wagyu neck will excite plant, carnivore

and seafood lovers alike. Sweet endings

come in the form of local Da Lat strawberries,

passion fruit tart and a typical French-style

crème brulée made with superior Dong Nai

chocolate from Vietnam. A dedicated area with

spa treatment chairs offers head and shoulder

treatments on the go as the train passes

through local villages, rural countryside and

stops at a few stations on the way.

A one-way ticket aboard The Vietage costs

US$185 per person, including a three-course,

pre-ordered meal, free-flow wines, beers and

soft drinks, bar snacks and a 30-minute head

and shoulder treatment.

An à la carte menu also offers premium wines,

champagnes and treats such as local caviar

and the finest selection of both local and international

cheeses, all available for pre-purchase.

The Vietage departs from Da Nang every

morning at 09:31, arriving at Dieu Tri station in

Quy Nhon at 15:43. The return journey departs

from Dieu Tri at 17:29 and arrives in Da

Nang at 23:01. The Vietage runs for eleven

months each year, taking a break during the

annual Vietnamese Tet holiday period.

Combination accommodation packages are

available with Anantara Hoi An Resort and Anantara

Quy Nhon Villas for guests to experience

each destination and can be booked

directly on the website at .

The Vietage also contributes to the ‘Dollars for

Deeds’ programme, in which US $1 per ticket

is donated and guests on board are at liberty

to make their own contribution. Donations are

given to the Kianh Foundation, a not-for-profit

charity providing a full-time, customised,

special needs curriculum for children with disabilities

in the Quang Nam Province of Central


For further information, please contact The

Vietage team on +84 256 368 6168

More information can be found at


HOTELIER INDONESIA 46th | VOL 31 | 2020 35








Bali’s favourite beachside retreat is back with a

number of specials in tow.

One of Bali’s most beloved beachside retreats

is excited to announce its reopening - the recently

revamped Karma Beach is again trading

as usual. The much-loved luxury venue

perched on the iconic Uluwatu reef will be

celebrating its return with a special ‘Golden

Hour’ to mark the occasion.

The evening treat for all guests will be available between

5.30 and 6.30pm, seeing select cocktails available

for the special price of 110K++, sangria and

mojito jugs for 440K++, and Bintang buckets for


The news of Karma Beach’s reopening will

come as a delight to Bali residents and visitors

alike, with the venue’s status as one of the island’s

most adored experiences cemented late

last year after debuting a major renovation.

The venue underwent an extensive revamp

courtesy of the efforts of lauded designer Tina

Kirschner, who drastically redesigned the

space to embrace a more tropical feel.

“We’re keeping the

typical Karma deconstructed


vibe but with a more

modern, sexy twist,”

she explains.

HOTELIER INDONESIA 46th | VOL 31 | 2020 37



HOTELIER INDONESIA 46th | VOL 31 | 2020 39



The extensive changes undertaken by KarmaBeach mean the

space is now separated into two distinct offerings; Karma Beach

Dining, and Karma Beach Bar. The former has seen a drastic

seat increase from 87 to 110 due to the addition of more decking,

bar seating, and large round communal dining offerings facing

the beach for bigger groups. Wet weather protection is now also

available, courtesy of a new thatched roof to protect diners when

weather is less than perfect. Foodies will be pleased to note an

expansion of the edible offerings with the introduction of a new

pizza oven and sushi bar, alongside a bamboo seafood barbecue

among more.

Please note, there is a minimum charge credited in F&B for all guests

and bookings remain essential at / +62-361-8482205


Karma Group is an award-winning international travel and lifestyle

brand offering extraordinary experiences in the world’s most beautiful

locations and is headed by Chairman and Founder, John Spence, former

Ernst & Young Entrepreneur of the Year and member of the judging

panel for the Ernst & Young World Entrepreneur of the Year. John has

been honored by being awarded the Edward P. Bass Honorary Fellowship

at Yale in the Fall Semester of 2019 in the School of Architecture,

marking the first time Yale has extended this to the same person more

than once. He has also been awarded a Distinguished Visiting Fellowship

at UCLA as well as working with students from the University of

Pennsylvania to design a chateau development in Carcassonne, France.

The Karma Group comprises Karma Resorts, Karma Retreats, Karma

Royal, Karma Estates, Karma Beach, Karma Spa and Karma Boutique.

The Group is currently operating 33 resorts in more than 10 countries,

including Australia, France, Germany, Greece, India, Indonesia, Thailand,

Vietnam and the United Kingdom. There are currently five properties

in development and the Group is negotiating three separate

acquisitions in Scotland (a golf resort), Cyprus, and Bulgaria. In 2016,

Karma group and Sanctum Hotel Group announced a joint venture to

develop a series of authentic rock ‘n’ roll styled and orientated hotels in

strategic locations around the world, accompanied by an exclusive private

membership club, now with over 85,000 members. In 2017,

Karma was awarded the contract to manage and develop the golf

course on Rottnest Island in Western Australia and in Greece, RCI, the

worldwide leader in vacation exchange, selected Karma Group to manage

its operations in the Greek market whilst redevelopment began on

Karma Minoan in Crete. Karma Group is a sponsor of the England

Rugby 7’s team, as well as the Rosslyn Park HSBC National Schools

Sevens, the world's largest school rugby tournament. Karma Group recently

invested in its first racehorse with a view to future expansion of

its stable.

HOTELIER INDONESIA 46th | VOL 31 | 2020 41








The team at the Bali property, Tanah Gajah,

a Resort by Hadiprana

HOTELIER INDONESIA 46th | VOL 31 | 2020 43





The team at the Bali property, Tanah Gajah,

a Resort by Hadiprana, has always placed

high importance on farm-to-table (most of

the produce served is grown on the grounds

and interactive dining/cooking experiences

play a big part in their offering). With Covid-

19 they’ve now switched to a farm-to-stafftable

approach. They've started a new

nursery, to supplement the main garden,

planting fast growing herbs and vegetables

(shallots, onions, garlic, chili, turnips, morning

glory, etc) in order to support the food

needs of their staff. They are also giving out

the Tilapia fish, which they have in their

ponds, to their 126 staff and are focused on

keeping the flow of fish to the team

members sustainable. As most of the resort

staff reside in the nearby village it's helping

to feed the local community too.





The staff at the new Melia Koh Samui, on

Thailand's second largest island, are fortunate

to retain their jobs and 100 per cent

of their salaries during the global COVID-19

pandemic. So much so, they banded together

to donate money to fund 115 packs

brimming with essentials such as rice,

noodles, cooking oil, milk, tinned food and

much more, for people in their local community

in need. The resort’s staff put together

the packs and distributed them to an

array of different recipients, ranging from

those who lost their jobs as a result of

COVID-19 and families struggling with poverty,

to people who are bedridden or living

with disabilities, to students doing it tough.



Few gestures can be considered more altruistic

than a blood donation - quite literally

giving part of yourself to someone in need.

And so up stepped Remko Kroesen, the

general manager at Banyan Tree Samui in

Thailand, who led by example on 19th

March when he welcomed a mobile clinic to

the 5-star resort. Staff lined up - some

gingerly at first - and some 8,400cc of blood

was collected by the blood bank which coordinates

medical aid among Koh Samui

and its neighboring islands. “We’re always

ready to help the local community in whatever

ways we can,” said Kroesen. “Perhaps

today’s blood drive will ultimately save lives,

so I’m very proud of our staff.”





Few countries have navigated the coronavirus

outbreak more successfully than Vietnam,

but that doesn’t mean the situation

has been without challenges. Azerai La

Residence, Hue has stepped in to provide

direct relief to local cyclo drivers who have

been impacted by the steep drop in tourist

arrivals to the city. The hotel has donated

rice, cooking oil and instant noodles to more

than 100 individuals, while also donating

2,500 facemasks, 1,300 bottles of mineral

water, 70 liters of milk, and 600 cans of

other beverages to provincial quarantine

centers. Meanwhile, in the Mekong Delta,

Azerai Can Tho continues to work closely

with local hospitals and clinics, and has provided

them with 4,000 N95 masks, 2,500

bars of organic soap, and 128 liters of hand

sanitizer to help bolster their supplies.




GM Remko Gives Blood

HOTELIER INDONESIA 46th | VOL 31 | 2020 45






By: Peter Teska, Global Infection Prevention Application Expert, Diversey

As COVID­19 quarantine requirements are eased by governments throughout the APAC region, the hospitality

industry faces the prospect of reopening to a radical new normal. Keeping guests visually unaware and

physically apart from your day­to­day housekeeping operations has always been a key element of hospitality.

It is a source of professional pride and part of the magic required in presenting a seamless hotel experience

to guests. In the post­pandemic world, that prevailing logic has been turned on its head.

No matter how rigorous your previous hygiene regimen, you will now need to conduct regular and thorough

cleaning and disinfection throughout the day to satisfy heightened expectations of cleanliness. Your new approach

will need to be carried out clearly to reassure everyone that you are doing all you can to maintain a

safe and hygienic environment.

Considerations for a Clean Hotel

Whether your hotel was a quarantine location or has seen a significant decline in occupancy during lockdown,

you want to be sure it’s safe upon returning to business as usual. You must conduct a deep cleaning

of the property from top to bottom, including every surface and object ­ with special emphasis on hightouch

surfaces. However, first you need the right cleaning and hygiene products in place.

There are several things to consider when selecting these solutions, including:

Efficacy and contact time: For extra reassurance, use hospital grade disinfectants that are specifically

approved for use against SARS­CoV­2, the virus that causes COVID­19. Products with a shorter

contact time ­ one minute or less – are ideal. Technologies like Accelerated Hydrogen Peroxide

(AHP), are markedly safer and more efficient than the existing slower Quats­based (quaternary ammonium

compounds) products, or those formulated on Hypochlorite or Peracetic acid.

Impact on surfaces and staff: Make sure products not only inactivate viruses and kill bacteria and

fungi, but are gentle on surfaces and safe for staff and guests. AHP achieves the balance of maximizing

potency while minimizing toxicity, breaking down into water and oxygen just minutes after use.

Alcohol content: Clean hands help keep surfaces cleaner. The percentage of alcohol in hand sanitizer

is key to its effectiveness. A registered product will provide assurance and its efficacy should be

proven according to recognized standards, which could be either from local regulations, the United

States EPA or FDA, or per European Norm protocols. 1 An alcohol content of 60% is the minimum

recommendation from the Centers for Disease Control and Prevention (CDC). 1 Use sanitizers that

have more than 70% alcohol content to ensure a faster kill rate.

Your provider: It’s important to only use registered products from an experienced supplier. In addition

to suggesting the appropriate products, a trusted hygiene provider can offer advice and direction

for your hygiene program. Don’t buy ineffective, unproven products from an unfamiliar source.









HOTELIER INDONESIA 46th | VOL 31 | 2020 47

A Deep Dive into Environmental Hygiene Best Practices

Once you are confident you have the right solutions

on hand, involve all staff in the deep cleaning process,

including housekeeping, food service, maintenance

and engineering. First, train them on enhanced

cleaning and hygiene guidelines to ensure they are

consistent in following protocols. As part of this

training, you should also educate staff regarding

protocols if a case of COVID­19 arises.

Take the opportunity to map out best practices for

each area of the property, including the lobby, public

areas, guest rooms, restaurants and bars, leisure

and business spaces and on­premise laundries. For

example, ensure disinfection of hard floors, walls,

and ceilings and clean carpet.

Kitchens and dining areas will involve specific deep

cleaning procedures. Clean all food and non­food

contact surfaces, including areas frequently touched

by hands to reduce risks. 1 Then, check that dishwashing

equipment maintains proper operating

temperatures and use the correct dosage of chemicals.

Additionally, review your laundry process to ensure

hygiene compliance while optimizing the use of resources

like water, chemicals and energy. Clean linen

further drives assurance that your property is committed

to cleanliness and guest wellbeing. Then,

wash mattress covers, bed linens and curtains.

Making the Invisible Visible

It will no longer be enough to simply clean correctly;

you must make processes that were previously invisible

visible. Cleaning procedures that would have

been hidden away, for fear of infringing on guest privacy

and putting your brand reputation at risk must

now be front and centre. While new measures are

essential, some best practices, such as employee’s

use of masks and gloves, may not feel conducive to

warm and welcoming hospitality.

However, taking extra precautions shows guests and

staff that their safety is your top priority.

Incorporate the following best practices to enhance

cleanliness and put guests at ease:

Ensure compliance: Staff members must

comply with the basic protective measures

recommended by the World Health Organization

(WHO). 1 These include hand hygiene,

physical distancing, avoiding touching eyes,

nose and mouth, practicing respiratory hygiene

and following advice to stay home and

seek medical attention if symptoms arise.

Apply social distancing: Understanding and

following social distancing rules outlined by

your local health authorities is essential. Assess

specific risks and establish safe distances

throughout your property. Ensure

staff and guests are notified of any changes

in requirements. Because maintaining social

distancing will not be possible continuously,

require staff to wear personal protective

equipment (PPE) like masks.

Implement strict limits: Consistent with social

distancing, evaluate and enforce strict

limits on occupancy for each area of the

hotel. Distinguishing entrances and exit

routes is essential for safe movement.

Change the layouts of all common areas ­ including

reception, restaurants and bars ­ to

ensure a safe environment.

Promote hand hygiene: Effective hand hygiene

is the greatest single measure your

staff and guests can take to prevent the

spread of pathogens. This means regularly

and thoroughly cleaning hands with an alcohol­based

hand sanitiser, or washing them

with soap and water. Wall­mounted dispensers

and free­standing hand hygiene stations

offering alcohol­based hand sanitiser

and disinfectant wipes should be accessible

at all common touch points in corridors, lifts

and entrances.

Maintaining a Safe and Welcoming Environment

The hospitality world has radically changed. Implementing

a rigorous environmental hygiene program,

driven by clear and inclusive communication ­ with

the right products and ongoing support from your

supplier ­ is necessary to meet the new standard of


To drive continuous improvement, your property

should regularly audit and monitor compliance with

key protocols, preferably with a system that’s scalable

and enables comparative reporting on performance

related to guest satisfaction, quality and safety.

This will help optimize your cleaning and hygiene

practices and reduce the risks of cross contamination.

Additionally, it’s important to show staff you

care about employee morale. Inform employees of

all the risk assessment and corrective measures in

place that protect their health. Enable them in their

day­to­day tasks by providing enhanced operating

procedures and wallcharts, online training courses,

hand hygiene guidelines and solutions, the right PPE

and easy access to non­food spill kits.



With careful consideration about the types of products

your property uses to maintain cleanliness and

hand hygiene, staff­wide understanding of front­ofhouse

and back­of­house procedures and a deliberate

commitment to enhanced and visible safety

standards, your hotel(s) has the best chance of future


Peter Teska is a Global Infection Prevention Application

Expert at Diversey, the leader in smart, sustainable

solutions for cleaning and hygiene. He is a

member of the Diversey Hygiene Academy and can

be reached at https://diversey.com/en/blog/cleanliness‐checks‐hotels

If you have questions about any aspect of Diversey's hygiene programs,

services, products and infection prevention - or if you would

like an interview with one of Diversey's experts - please reach out to

Ilaria Fini - ifini@mulberrymc.com

HOTELIER INDONESIA 46th | VOL 31 | 2020 49





Is Your Restaurant Ready?

By: Peter Teska, Global Infection Prevention Application

Expert, Diversey

In many countries, restaurants were among the first

to feel the impact of the novel coronavirus pandemic.

Bookings disappeared almost overnight, followed

by long imposed periods of closure and staff

inactivity. The onset of coronavirus hasn’t diminished

the hard work you have put into your business,

but the subsequent rapid change of

circumstances and focus mean that you are in effect

at ground zero. Putting effective cleaning procedures

in place is crucial to reaffirming your reputation

when reopening, and for your future success.

New Expectations around Cleanliness

There are few sectors prior to the pandemic in

which hygiene has been of such a high priority.

Thankfully, the food service industry is well­versed

in the necessity for cleanliness in both front­ofhouse

(FOH) and back­of­house (BOH) areas. Yet

diners’ sensitivity to hygiene standards was previously

based primarily on appearance. The presence

of coronavirus requires you to conform to

unparalleled and explicit new levels of cleanliness.

With this heightened expectation of hygiene, both

diners and staff will want to know ­ and to confirm

with their own eyes ­ what you are doing to ensure

health and safety.

Before you focus on enhanced cleaning, create a

clear plan based on a feasible reopening date. Having

gone through a disruptive period of high uncertainty

– and with much uncertainty still to come –

this enables you to assess risks and measure daily

progress. It also helps to raise team spirit by creating

a mutual goal among staff and allows everyone to

work backwards from the intended opening date to

determine how quickly other tasks need to be completed.

Aim to have everything completed to your satisfaction

by this date, but shift it if necessary as you

progress. In the new normal of hyper­vigilance, first

impressions are critical as you seek to rebuild previous

levels of customer confidence. Anything less

than best public health practice creates another obstacle

to survival when you already face many more.


Ready your restaurant for reopening by implementing

the following strategies:

Implement Social Distancing: Understanding

the requirements of social distancing

laid down by governments and health authorities

is essential. Social distancing defines

the constraints for everyone in your

restaurant. With strict limits on the number

of diners, evaluating the layout of your restaurant

and clearly defining entrance and

exit routes is essential for safe movement.

Instruct staff in procedures. Emphasise that

social distancing applies everywhere and

will change only with new guidance from

applicable authorities.

Require Face Coverings: Because maintaining

social distancing from other staff and

diners will not be possible continuously, face

coverings (i.e. masks) will be required for

staff. Instruct staff in how to use masks and

when to change masks.

Use Training and Communication to your

Advantage: Training on all new public health

practices is important, especially for employees

whose duties have not involved

cleaning before. Develop cleaning kits that

combine essential products ensuring ease of

use, prevention and best practice. Then,

clearly outline to staff and customers the

measures you are taking to protect them,

and that you are using recommended and

safe products. Establish an emergency protocol,

as the pervasiveness of coronavirus

means that workers may test positive.

Prioritize Hand Hygiene: Hands are the

main route for personal infection and the

spread of pathogens. Thus, regular hand

washing procedures and use of hand sanitizer

are central to limiting exposure. Ensure

access to wall­mounted dispensers and freestanding

hand hygiene stations offering alcohol­based

hand sanitizer.

The percentage of alcohol in hand sanitizer

is key to its effectiveness. Many products

have rushed to market on the back of the

pandemic that should be treated with caution.

A registered product will provide assurance

and its efficacy should be proven

according to recognized standards, which

could be either from local regulations, the

United States EPA or FDA, or per European

Norm protocols. 1

HOTELIER INDONESIA 46th | VOL 31 | 2020 51

Hand sanitizer with an alcohol content of

60% is the minimum recommendation of

The Centers for Disease Control and Prevention

(CDC). 1 Use sanitizers that have more

than 70% alcohol content to ensure a faster

kill rate.

Select the Right Chemicals for Added Assurance:

Preferably use disinfectants that are

specifically approved for coronavirus. The

shorter the contact time ­ one minute or

less – the better for inactivating the virus.

Also ensure you choose hospital grade disinfectants,

which are rapidly becoming the

new normal in disinfection. They use technologies

like Accelerated Hydrogen Peroxide

(AHP), which are markedly safer for people

and surfaces while still being tough on

pathogens. These disinfectants are also

more efficient than the existing slower

Quats­based (quaternary ammonium compounds)

products, or those formulated on

Hypochlorite or Peracetic acid.

AHP achieves the balance of maximizing potency

while minimizing toxicity, breaking

down into water and oxygen just minutes

after use.

Conduct Hand Contact Surface Disinfection:

Studies show that SARS­CoV­2, the virus that

causes COVID­19, can remain on surfaces for

up to several days, including 48 hours on

stainless steel and 72 hours on plastic. 1 Routine

disinfection of high hand contact surfaces

is an important part of preventing the

risk of transmission. Commonly touched surfaces

should be put on a cleaning schedule

to ensure they are disinfected frequently

throughout the day.

Incorporate a disinfectant range that offers

numerous applications, including ready­touse

liquids, pre­moistened wipes and concentrates

for added convenience and

consistency. It may also help if you colour

code products, tools and equipment for different

cleaning procedures to help prevent

cross­contamination and the spread of


Work with a Trusted Provider: With supply

chains struggling to achieve pre­pandemic

levels, using multiple suppliers for cleaning

essentials can complicate your

cleaning program. Being able to rely on a

single hygiene partner for everything from

chemicals to training improves efficiency.

Don’t make the budget supply option your

main criteria and avoid buying ineffective,

unproven products from an unfamiliar

source online or from your general distributor.

Instead, identify a trusted hygiene provider

that can offer expert advice and the

appropriate products during this critical


There is nothing certain in the new normal for the

food service industry. Nevertheless, by implementing

a clear plan and the appropriate cleaning and hygiene

measures, you can create the safest restaurant

environment possible for your staff and diners, while

giving yourself the best chance of success in these

very difficult times.

Peter Teska is a Global Infection Prevention Application

Expert at Diversey, the leader in smart, sustainable

solutions for cleaning and hygiene. He is a

member of the Diversey Hygiene Academy





By: Peter Teska, Global Infection Prevention Application

Expert, Diversey

The novel coronavirus pandemic has ushered in a

new era of housekeeping for hotels in the APAC region.

Some large hospitality chains have turned to

accreditation programs to make guests feel safe 1 ,

while others have developed cleanliness councils to

ensure cleaning and disinfection best practices are

being implemented. 1 Hospitality groups and independent

owners are prioritizing cleaning and disinfection

to protect guests and employees – and to

instil customer confidence.

As the purpose of cleaning transforms, C­suite

executives, hotel managers and housekeeping teams

must understand how to advance their environmental

hygiene programs. With a new approach

built on a foundation of health and safety, organizations

can prevent the spread of infections to protect

employees, guests and building visitors.

The Shift from Cleaning for Appearance

Prior to the pandemic, hotels primarily focused on

“cleaning for appearance” to secure five­star reviews

and positive word of mouth. From shiny lobby

floors to clean linens, properties focused on looking

their best to make a good first impression. First impressions

set the tone for a guest’s visit, so the visual

presentation of a hotel’s interior and exterior

must be carefully crafted and maintained.

However, when faced with a global pandemic

“cleaning for appearance” is no longer good enough.

People have become much more concerned with

germs and expect that a hotel is “cleaning for

health” to control exposure to these threats.

“Cleaning for health” inactivates viruses and kills

bacteria and fungi to limit the spread of potentially

harmful pathogens. Cleaning with an emphasis on

infection prevention prioritizes giving guests a safe

stay and also protecting workers. Given the scope

and impact of the pandemic, increased expectations

around cleanliness will become the norm as the

tourism and hospitality industry recovers.

Taking Cleaning to the Next Level

Best practices that hotels should consider when implementing

a “cleaning for health” program include:

Consult with industry experts from

the start – With the health of your

employees and guests at stake, take

the necessary precautions and build

an environmental hygiene program

based on evidence and facts. Consult

with infection prevention and

hygiene experts to understand the

how and why behind cleaning and

recommended protocols. Some hotels

are working closely with medical

centres and hygiene providers to

establish best practices that everyone

can follow.

Implement safe products that are

proven to perform – Employees will

need to clean more regularly and

thoroughly, so they’ll be more exposed

to cleaning solutions. A

“cleaning for health” program

should consider ways to protect

housekeeping staff. For example, review

the ingredients and manufacturer’s

instructions for each product

to ensure they don’t pose any risks.

Choose hospital­grade disinfectants that

clean and disinfect at the same time and

don’t require two applications. Make sure

that disinfectants are tough on pathogens,

but gentle on people and surfaces to prevent

eye and skin irritation and surface damage.

Additionally, confirm that the contact

time is reasonable, as it will be difficult for

employees to keep surfaces wet for extended

periods of time.

HOTELIER INDONESIA 46th | VOL 31 | 2020 53




Conduct quality training

– A more rigorous and

evidence­based approach

to cleaning can

only be successful if employees

understand the

expectations, processes

and mistakes to avoid.

Focus on how to properly

disinfect, which requires

thorough application

over the duration of the

contact time, followed by

wiping to eliminate residues.

Highlight ways to

avoid cross contamination,

protocols for dealing

with confirmed

coronavirus cases (or

other serious illnesses)

and the importance of

proper chemical dilution

if chemical concentrates

are used.

Make your commitment

to cleanliness and your

processes more visible –

Make your dedication to

hygiene known. Post signage

throughout the

property, such as in lifts,

guest rooms and fitness

centres, that highlights

how you are cleaning

and disinfecting.

Develop a cleaning

schedule for housekeeping,

front desk and bar

and restaurant managers

to follow. Cleaning while

guests are present helps

to prevent the spread of

germs and demonstrates

a hotel’s pledge to maintain

high cleanliness


A Safe and Healthy “Home­away­fromhome”

As hotels continue to reopen, there will

still be uneasiness about traveling and

staying away from home where there is

less control over cleanliness. To overcome

this, hotels will need to clearly

communicate the steps they are taking to

protect guests. As cases of coronavirus

drop and a vaccine emerges, the industry

will rebound as people become more

comfortable with traveling. Hotels that

have demonstrated a commitment to

health and safety will have a greater

chance of winning and maintaining loyal

customers in the long­term.

Peter Teska is a Global Infection Prevention

Application Expert at Diversey, the

leader in smart, sustainable solutions for

cleaning and hygiene. He is a member of

the Diversey Hygiene Academy

HOTELIER INDONESIA 46th | VOL 31 | 2020 55

Amandari, Indonesia – Villa,

Two-Tiered Swimming Pool

Amanemu, Japan - Villa Exterior






From its conception over three decades ago, Aman has held fast

to its vision to provide intimate retreats in serene settings with

the unassuming, warm hospitality of a gracious private home.

From the white-sanded shores of Amanpulo to the verdant jungle

of Amanoi, Aman Villas are available to rent in several locations

around the world, offering guests their own private experience of

a destination.

Seamlessly integrated into the surrounding landscape, Aman Villas

are designed to afford maximum space and the utmost seclusion

and privacy, with full and privileged access to the resort’s

facilities. Aman’s unwavering attention to detail and intuitive

service is brought to each villa, with the addition of a dedicated

personal service that includes a wealth of professional support

such as private chefs, personal butlers, babysitters, yoga instructors

and spa therapists. Whether looking to savour precious time

with family and friends or wanting to escape into romantic seclusion

in a spectacular setting, Aman Villas offer the comfort and

reassurance of a private home.

Amanpulo, Philippines –

Villa 32, Swimming Pool

HOTELIER INDONESIA 46th | VOL 31 | 2020 57


Peloponnese pavilions above the Aegean


Bringing together the colonnaded grandeur of

classical Greek architecture with the restrained

elegance of the modern day, Amanzoe and its

collection of one- to nine-bedroom villas offer

sea-view sanctuaries among olive groves. All

are spacious, secluded and designed by architect

Ed Tuttle – a longtime collaborator with

Aman. The masterpiece of Amanzoe’s villas is

the Acropolis inspired Villa 20. Created in harmony

with the surrounding landscape, the villa

cascades down a hillside in six tiers of sculpture-dotted

fragrant gardens, private pools, a

650m2 spa and elegant indoor-outdoor living

and space to sleep 18.

Ideal for families, Amanzoe’s attention to detail

extends to every age group. Children are kept

enthralled with junior yoga sessions, menus are

planned and prepared by the villa’s personal

chef and trained staff offer age-tailored activities

ranging from tennis lessons to Watsu therapy.

Cruising the Aegean Sea to explore the artistic

and cultural islands of Spetses and Hydra and

nearby ancient ruins make enlightening outings

for family groups.


Private-island paradise in the Philippines

Encircled by a ring of soft white sand and the

thriving coral reefs, Pamalican Island is a castaway

paradise, a world apart from the worries of

everyday life. Amanpulo is its sole settlement,

creating blissful isolation of a true desert-island

retreat for its residents. Set along the shoreline,

steps from the beach, sit 16 villas of up to four

bedrooms. Each offering private swimming

pools and the dedicated service of a private

chef, butler and an electric buggy, the island is

there to explore from the hilltop spa to secret

jungle grove picnic spots.

The remote island setting provides ample opportunities

for adventure and exploration. The

Sulu Sea is rich with a rainbow of aquatic life –

including hawksbill turtles that visit the island

every year to nest – and scuba diving or snorkeling

uncover a world of multicoloured wonder

beneath the waves.

For the adventurous, kayaking and kitesurfing is

available at certain times of year from the island’s

shores. At night, the resort’s refracting

telescope reveals a mesmerising sprawl of



A timeless taste of Thailand

Laying claim to a palm-studded peninsula and

Phuket’s most beautiful arc of white-sand

beach, Amanpuri is a rare tableau of days-goneby

Thailand. Designed to evoke the elegant architectural

style of an ancient Siamese kingdom

and finely tuned to sit in harmony with its natural

tropical setting, Aman’s original resort promises

all the space, peace and discretion of a private

island. Set in their own lushly tropical enclave,

Amanpuri’s villas range from one to nine bedrooms,

all are fully staffed and with their own

pool, and private dining areas.

First conceived as a gathering place to host

friends, Amanpuri is ideally suited to families,

with extensive facilities and inspiring activities

for every age; from toddler to teenager. From

enriching immersions in local culture to water

sports including flyboarding and Schiller water

biking, memorable experiences are plentiful. An

Eco-Beach Centre is also available to younger

guests with activities such as skateboarding,

bouldering, filmmaking and more.


Seclusion on the seashore in Turks & Caicos

On this most dramatic of island coastlines, the

20 three to six-bedroom villas at Amanyara are

spread along the beachfront, looking out at the

vivid turquoise waters of North West Point Marine

National Park, or the lush greenery of the

property’s gardens and forest. This is a resort

inspired by water – both the ever-visible Atlantic,

and the reflecting ponds and black infinity

pools that define each of the villas’ extensive


Whether travelling solo, as a couple or group,

all will find eye-opening experiences at Amanyara.

Master new sports – from kitesurfing to

deep-sea fishing – with the help of specially

trained instructors, or while away the days selfsoothing

in the spa or on the sandy beach,



while children are enriched and entertained with

daily programmes of age-targeted activities at

the Nature Discovery Centre, designed to bring

awareness to the areas precious environment.


An Ubud sanctuary in the heart of the jungle

Of all the resort's village-style paras-stone

dwellings, the three-bedroom Amandari Villa is

the most extraordinary and the most secluded.

A thatch-roofed jungle palace in the green heart

of Bali and its cascading rice paddies the villa is

accessed via its own entrance and a minute’s

drive from Amandari’s facilities. Comprising of a

quintet of freestanding pavilions, the villa is set

around a two-tiered swimming pool that is surrounded

by landscaped gardens. Served by two

members of the Amandari team and with access

to a private vehicle, the private hideaway overlooks

the natural splendour of the Ayung River


From Amandari, the celebrated art galleries and

other cultural riches of Ubud are easily accessible,

but for those wishing to spend time apart

from civilisation, the local landscape invites intimacy

with nature. With or without an expert

Aman guide, trek the ridge beside the river, and

enjoy banyan-framed views across the gorge;

take a mountain bike on a forest trail to discover

local villages, or hike up to Amandari’s hillside

bale for a private picnic with an unforgettable


Aman Villas at Nusa Dua

All-villa hideaway on Bali’s south-eastern


A short drive from Bali’s Denpasar airport, Nusa

Dua is the gateway to Indonesia – a starting

point for island adventures. The all-villa retreat

is ensconced in palm-shaded gardens, separated

from the shore by verdant, rolling fairways.

Inspired by traditional Balinese village

architecture, with stone walls and alang-alang

thatched roofs, each of the three- to six-bedroom

villas is set around a private pool terrace,

with individual libraries and open-air dining

spaces for up to 10 people.

The Aman Villas at Nusa Dua offer a peaceful

base for every type of guest.

For some, they provide an opportunity to rest

and refresh before venturing deeper into Bali.

For others, they are the launching point into the

vibrant beachside hubs of Sanur, Jimbaran,

Kuta, Legian and Seminyak. Families are welcomed

to Nusa Dua’s Villas with gusto, whether

they seek temple visits, diving and watersports,

or simply a few days of relaxation on the beach.


Between land and sea in Vietnam

Secluded between the pristine jungle of Núi

Chúa National Park and the crystal waters of

Vinh Hy Bay, Amanoi’s Residences stand at the

threshold of two worlds: the serene emerald wilderness

of the hills and the deep blue mystery

of the bay. With up to five bedrooms, each of

the residences is arranged around a large infinity

pool with an extensive sea-view wooden

deck, offering groups unparalleled spaciousness

and privacy in a spellbinding natural setting.

Guests have all the opportunities of land and

sea at their disposal, from coastal treks and

bike rides to snorkeling expeditions and watersports

such as kayaking, sailing and SUP. Amanoi

maintains a busy daily programme of

children’s activities, so younger guests can expect

to spend their days learning to fish or cook,

throwing themselves into crafts or games, or

settling down for a popcorn-accompanied al

fresco movie night.


Ancient architecture and modern art outside


On the edge of Shanghai, Amanyangyun brings

to life a collection of Ming and Qing dynasty villas

in a rescued forest of camphor trees. Ideal

for groups, the four- and five-bedroom Antique

Villas are carefully recovered artefacts of Chinese

history set beside a tranquil lake. Each of

the villas combines contemporary comforts with

a restful, nature-inspired aesthetic, and every

suite has a private courtyard from which to admire

the forest in peaceful seclusion. Dedicated

to Chinese art forms and the pursuit of knowledge,

the Nan Shufang cultural centre at Amanyangyun

is a modern-day recreation of the

scholars’ studios of 17th-century China’s literati.

HOTELIER INDONESIA 46th | VOL 31 | 2020 59

Here at the heart of the resort, groups have a

private space to learn traditional crafts such as

calligraphy, music or painting. With a focus on

discovery through the arts, Amanyangyun also

houses the dramatic subterranean art space of

Chinese-American fashion designer Han Feng

and her private collection of Chinese contemporary



A coastal retreat to rejuvenate the body and


With a light-filled atmosphere and emphasis on

natural materials and soothing hues,

Amanemu’s villas each feature two bedrooms,

private onsen, kitchen and views onto the

shores of Ago Bay. New to the collection is the

Tsuki Villa with its own lush garden and designed

to offer a seamless indoor-outdoor experience.

With a living area and bedroom

pavilion opening onto expansive verandas with

daybeds and an alfresco dining area, the villa

has its own private onsen facilities, with hot

spring-fed baths both indoors and out. Offering

a mindful way to absorb the tranquillity and

healing power of nature, a visit to Amanemu is a

remedy for families or small groups to help realign

the mind body and soul.

Aman Venice

A palazzo to call home

Aman was founded in 1988 with the vision of

building a collection of intimate retreats with the

unassuming, warm hospitality of a gracious private

home. The first, Amanpuri (place of peace)

in Phuket, Thailand, introduced the concept

and, since then, Aman has grown to encompass

32 exquisitely serene hotels and resorts in 20

destinations across the world, with a further

nine under construction. The next Aman to open

will be Aman New York (2020). The introduction

of Aman Skincare in 2018 continued the holistic

journey beyond the perimeters of Aman’s

havens. Offering a soothing journey to a place

of beautifully scented repose and respite, Aman

Skincare represents the spirit of Aman in a bottle.

In 2020, Aman welcomed a new hotel brand,

Janu - meaning ‘soul’ in Sanskrit. Janu offers a

unique take on hospitality where genuine

human interaction, playful expression and social

wellness are at the core of the experience. Janu

aims to bring balance to the head and heart and

rekindle the soul. Janu launches with three

forthcoming hotels which are already under construction:

Montenegro (2022), Al Ula in Saudi

Arabia (2022) and Tokyo (2022), as well as a robust

pipeline of future hotels. Janu Montenegro

will be the first hotel to incorporate the brands

serviced residence concept, enabling guests to

wholly embrace the Janu lifestyle.

Although technically not a villa, Aman Venice,

once a private home, is located on one of the

most coveted addresses on the Grand Canal.

The 16th-century Palazzo Papadopoli, with its

own canal-facing garden, is available for exclusive

use – ideal for small groups or families

looking for their own private corner of La Serenissima.

Aman Venice acts as the perfect springboard

into a host of cultural and culinary adventures

and guests have all the treasures of the lagoon

at their disposal. The palazzo team can arrange

exclusive cultural visits and excursions, ranging

from guided gallery visits and personalised boat

trips along the canals to boxes at the opera and

market tours with the chef.



Aman Venice, Italy

- Rear Garden and




Amanzoe, Greece -

Pool View, Villa 20


China - Antique

Villa Swimming


HOTELIER INDONESIA 46th | VOL 31 | 2020 61

Amanyara, Turks _ Caicos - Bar

Amanpuri, Thailand – Villa Pool



Aman Villas at Nusa Dua, Indonesia - Villa Dining Bale, 4 bedroom

Amanoi, Vietnam - Cliff Pool

HOTELIER INDONESIA 46th | VOL 31 | 2020 63







HOTELIER INDONESIA 46th | VOL 31 | 2020 65

It’s on the southernmost point of Bali

that you’ll find the soon-to-launch

Minoo Beach Club. Meaning

‘heaven’ in Persian, Minoo Beach

Club is a slice of paradise in the

Bukit Peninsula. Settled alongside

Melasti Beach in the pristine Ungasan

region, the beachside venue is

heavily inspired by the bohemian.

The Sendi A-designed venue will

launch on July 1st, 2020. A 100 capacity

restaurant will greet guests,

joined by 38 sun loungers, a 15-capacity

alfresco dining area.

There’s also two impressive options

in terms of cooling off - Minoo Beach

Club boasts direct beach access, as

well as a swimming pool.

Robby Fahmi Kurniawan is at the

helm of the kitchen as head chef.

He’s used his nine years of experience

in the hospitality industry to

sculpt a specialty menu which

merges classic Western flavours with

those of Asia, and has been created

in collaboration with operations manager

Caesario P. Putra.

In terms of the dining experience,

the beach club takes ample inspiration

from the local fishing industry.

“Minoo’s food specialty is seafood,

as the space on which the beach

club sits was one a fishing village,”

says Chef Robby. “It’s our history

that we’ve used to draw inspiration

for most of the menu, as well as its

interiors - the restaurant itself is a

former fishing boat”

Stand-out dishes for the new venue

will include a ‘catch of the day’.

Working in collaboration with local

fishermen for fresh seafood, the

venue will then be able to customise

the fish in question to guests’ preferences,

whether that be grilled, panfriend,

wok-fried or steamed.

In light of COVID-19, Minoo Beach

Club has also introduced strict protocols

to ensure the health and safety

of its guests.

Perhaps most importantly, venue capacity

has been reduced by 50%,

and guests will be required to wear a

mask at all times except when eating

and drinking. Regular hand washing

will also be encouraged, cashless

pay introduced, and temperature

checks required on entry.

Team members are required to have

their temperatures checked before

entering their working environment,

as well as adhere to social distancing

and don protective equipment including

face masks, face shields and

hand gloves.

The venue will also be thoroughly

disinfected twice a day - before

opening and after closing - with all

high-touch surfaces additionally disinfected

throughout to ensure that

any experience of Minoo Beach Club

is nothing short of outstanding.

Mȉnoo Beach Club

Jl. Penganyutan, Melasti Beach,





HOTELIER INDONESIA 46th | VOL 31 | 2020 67

NECC (Shanghai)

Hotel Plus to

open its doors

again in August




The next edition of Hotel

Plus, the annual trade

show for the hotel and

commercial space industry

in Shanghai, has been

postponed to 12-14 August

2020 after deep

communication with

partners, exhibitors and

visitors. As part of the

hospitality and commercial

space community,

Hotel Plus is liable to

help companies to recover

from business disruption

relying on

powerful industry influence

and rich marketing

resource. By working

together, we will make

it through.

Identify business opportunities

in this uncertain and challenging


A recent report by STR has

shown that average daily occupancy

rate of Chinese mainland

hotels reached 31.8% on

28 March. Comparing to 7.4%

in the first week of February, it

is a significant increase.

For hospitality market the first

half of this year is the transitional

period while a rebound is

expected to be seen in Q3 and


As the health of exhibitors, visitors

and staff remain a top priority,

Hotel Plus rescheduled to

be held in August becomes

one of the earliest tradeshows

in 2020 among others of the

same kind nationwide. Backlogged

demand of sourcing

due to the epidemic outbreak

in the first half of this year will

be unleashed from July, making

Hotel Plus in August a

good choice for hotel and commercial

property suppliers to

identify new business opportunities

and achieve corner overtaking.

Move to NECC, the biggest

venue in Shanghai

In addition to the new dates,

Hotel Plus moves to a new location

at National Exhibition

and Convention Center

(NECC), the biggest show

venue in Shanghai. Situated at

the west of Hongqiao CBD,

NECC has a convenient transport

network connecting metro

stations, airports, train stations

and highways.

Serving as the one-stop purchasing

platform of construction

and operation for hotels

and commercial space, Hotel

Plus 2020 will use 8 pavilions

of NECC and rearrange them

into 4 themes of building & design,

intelligent technology,

cleaning & maintenance and

hotel supplies. It is expected

that over 140,000 visitors and

exhibitors will gather at Hotel

Plus with the total exhibition

area of 210,000 square


Four event highlights

at Hotel

Plus 2020

1. Upgraded smart hotel

exhibition zone

The black swan event promoted

hotels’ contactless services

to prevail. Huazhu, BTG

Homeinns and many other

hotel groups launched selfcheck-in/check-out

and robot

delivery service one after

another, in order to reduce interpersonal

contact and avoid

cross infection. Taking advantage

of intelligent devices is a

new way for hotels to make a

breakthrough, to enhance the

sense of novelty and guest experience.

It is undoubted that

hotels would pay more attention

on this issue when doing

renovation in future development.

Smart hotel exhibition zone will

be upgraded to keep up with

the trend of contactless services,

together with smart retail

exhibition zone to form a more

diversified intelligent technology

pavilion at 7.1H. The exhibit

covers guest control

system, PMS, audio & visual

system, intelligent lock, selfcheck-in/check-out,

smart payment

service and commercial

robot. So far, smart hotel

brands who have confirmed to

exhibit at Hotel Plus 2020 include

Xiezhu, HDL, legrand,

Yichuang, Lumous, JOYRILL,

lierda, TOFAN, OPK, U Check,

Junji Technology, Xiaoshuai

Theater, povodo, Hsmedia,

OrionStar, TechArk, Beyond-

Host, BE-TECH and United

View Digital Media.

HOTELIER INDONESIA 46th | VOL 31 | 2020 69


Forum at

Hotel Plus


2. Buyers from commercial real estate industry

With the strategic partnership with China Commerce Association

for General Merchandise (CCAGM), a new featured exhibition

zone under the name of China Mall Show will be presented at 8.1H

catering to commercial real estate industry. Offering franchise

brands, smart retail products and solutions, the sub-show will help

mall operators, brands and designers to develop business connections.

Besides the product showcasing, there will be two big events

held on the show floor.

Shanghai International Shopping Mall Development Forum and

Retail Technology Conference will gather industry professionals together

to explore the new fields of commercial space including

shopping malls, department stores and supermarkets.

3. Focusing on cultural tourism market

As the cultural tourism market is seriously affected this year and

the industry situation seems to remain uncertain in the following

months, many questions and issues have been raised need to be

reconsidered by B&B business operators and industry stakeholders.

Regarding the challenge as a rare opportunity to drive industry

transformation, companies are taking actions proactively for

improving competitive advantages and optimizing product portfolio.



In response to the big change, the organizer plans to hold Cultural

Tourism Innovation Conference, exploring potential development

model of cultural tourism complex; and Hotel Plus B&B Town to

showcase B&B brands by concept guest rooms on the show floor.

4. New digital solutions launched for Hotel Plus community

It is more important than ever to unite the community of hospitality

and commercial space in this difficult time. Aiming at providing the

latest news and expert insight, the organizer launched Hotel Plus

E-course, an online hub for knowledge exchange in March. So far

12 online sessions have been released covering the issues in hotel

design, lighting design, commercial cleaning, retail trend and so

on. The total number of media views exceeds 20,000.

Smart Hotel


Zone at

Hotel Plus


To extend the 3-day Hotel Plus show into year-round sourcing platform,

the organizer introduces the new B2B website

www.hpgle.com. The platform is designed for buyers who have

sourcing demands during the non-exhibition period. With the B2B

website, exhibitors have one more exposure opportunity to promote

their brands and products while buyers can explore the latest

products and interact with suppliers from the comfort of their home.

Stay connected with us via event website at

www.hdeexpo.com and social media #HotelPlus


HOTELIER INDONESIA 46th | VOL 31 | 2020 71


Nusa Dua, Bali, Indonesia, June 2020… To ensure

that more people have the opportunity to enjoy its

renewing facilities, The Westin Resort Nusa Dua, Bali

has launched an exclusive Resort Day Pass.

The Resort Day Pass will enable non­staying guests

to access the resort’s swimming pools including the

kids water slide and the adjacent stretch of white

sand beach from 7AM to 7PM with complimentary

use of towels and sun­loungers.

The Resort Day Pass is available at only at IDR

400,000 subject to 21% tax and service per person

and it includes Westin signature Sangria.

Guest will also be able to enjoy Food & Beverage

credit with the same value at the Resort’s dining

venues including the beachfront Ikan Restaurant.

This Resort Day Pass will be a perfect weekend getaway

with family as it offers free access for kids

below 12 years as well as welcome beverage for kid

and ice cream hours. Should guests wish to enhance

their relaxing moment, the offer also includes access

to Tennis Court and the use of bicycle.

Visitors bearing a Resort Day Pass are welcome to

unwind in true tropical style and order refreshments

as they please. Food and drinks from outside are not


For more information, please visit the website

www.westinnusaduabali.com or follow the resort’s

social media channels Facebook

www.facebook.com/westinbali and www.instagram.com/westinbali.

About The Westin Resort Nusa Dua, Bali

The Westin Resort Nusa Dua, Bali enjoys a prime

beachfront location within an exclusive enclave on

the island’s southern shores. With 433 modern

rooms, it is a place where guests can be at their best

and experience total renewal. Exciting dining venues

anticipate global tastes with delicious cuisines and

healthy Eat Well menu options. There is a choice of

swimming pools, award­winning Heavenly Spa by

Westin for relaxation, WestinWORKOUT® to stay in

shape and little ones get to play at the Westin

Family Kids Club. The adjacent Bali International

Convention Centre provides comprehensive meeting

resources with space for up to 10,000 delegates. The

resort caters to the needs of leisure and business

travellers alike with exceptional services and facilities

to match.

Westin Hotels & Resorts

Westin Hotels & Resorts, part of Marriott International,

Inc., has been a leader in wellness and hospitality

for more than a decade, and lives its

philosophy “For a Better You” through the brand’s

Six Pillars of Well­Being: Feel Well, Work Well, Move

Well, Eat Well, Sleep Well and Play Well. With more

than 200 hotels and resorts in over 35 countries and

territories, guests can experience offerings that include

the iconic Heavenly® Bed, RunWESTIN and

Westin Gear Lending with New Balance®, delicious

and nutritious Eat Well menu and the innovative

workspace Tangent. To learn more, visit www.westin.com.

Stay connected to Westin on Facebook and

@westin on Twitter and Instagram.

Westin is proud to participate in the company’s

award­winning loyalty programs – Marriott Rewards®,

The Ritz­Carlton Rewards®, and Starwood






Preferred Guest® (SPG). The programs, operating under one set of unparalleled benefits, enable

members to earn points toward free hotel stays, achieve Elite status faster than ever, and seamlessly

book or redeem points for stays throughout our loyalty portfolio of 29 brands and more

than 6,700 participating hotels in 130 countries & territories. To enroll for free or for more information

about the programs, visit members.marriott.com.

HOTELIER INDONESIA 46th | VOL 31 | 2020 73



Sail Away on Meliá Koh

Samui’s Remarkable

Nautical Theme

KOH SAMUI, Thailand —More than 100 years ago, merchant

vessels laden with rice dotted the Venice of the East’s

iconic Chao Phraya River.

These teak wood boats would also sail from the river’s

mouth in Bangkok to the open waters to trade their wares,

moving as far south into the Gulf of Thailand as Koh Samui


Little could their sea traders imagine back then that 31 of

these vessels would be given a new lease on life in the 21 st

century at the new ; 30 of them as elegant two-story boat

suites sized 91 to 100 sqm and the other as an innovative

kid’s club.



HOTELIER INDONESIA 46th | VOL 31 | 2020 75

Marrying Thailand’s rich maritime

heritage with a sleek

contemporary design, the 30

intimate boat suites each feature

a bedroom with polished wooden

floors on their upper deck, and a

dressing room and impressive

bathroom, replete with a soaking

tub and double showers, on the

lower deck. These suites offer

either views of Choeng Mon

Beach, on the north­eastern tip of

Koh Samui in the Gulf of Thailand,

garden vistas or direct access to a

1600 sqm lagoon pool that loops

through the resort’s lush grounds

like a river.

Before the boats could be

converted into suites, their

decayed teak wood structures

required extensive refurbishment

that was by no means an easy

feat. To carry out the specialised

task, the resort recruited

craftsmen experienced in boat

restoration to painstakingly

restore the wood structures.

The craftsmen cut out old

decayed wood and replaced it,

piece by piece. They studiously

attended to decayed wood in the

keel of the boats, the bottommost

longitudinal structural

element of the vessels. In the

strakes of wood ­ that run along

the length of each boat from the

bow to the stern ­ on either side

of the keel all the way up to the

gunwale, the top edge of the hull.

In the intricate ribs that support

the hull and give the vessels their

shape and strength, upon which

the strakes of wood are fastened.

In the bulwark of the boats. And

then some.

In a method handed down the

generations of sailors, the

craftsmen used a special

concoction of ingredients

including rubber oil and red lime

together with cotton rope to seal

joints, gaps and holes.

“These boats were built to last

due to the great strength and

durability of the teak wood as

well as the craftsmanship initially

invested in them,” said Meliá Koh

Samui’s general manager Ernesto

Osuna. “In a fitting tribute to

Thailand’s seagoing past, we

turned to the tried and true

methods of the shipwrights to

provide the sturdy foundation of

our boat suites, that really are

one of a kind.”

The boat suites are part of the

tastefully done nautical theme

evident throughout the 159­room

and 41­suite luxury beachfront

resort. Located 15 minutes from

Samui International Airport, the

first property in Thailand

launched under Spanish hotel

group Meliá Hotels International

is also home to two restaurants,

an executive lounge, a swim­up

bar, two­level infinity pool with

sunken seating areas, spa, fitness

center, and ballroom. For families,

there's the kid’s club ­ also

housed in a former teak wood

vessel – an outdoor playground

and a mini water park.

The boat suites are among the

resort’s rooms and suites

belonging to ‘The Level’, an

upgraded level of service and

benefits, that provides access to

the light and airy executive

lounge shaped like a boat’s hull.

The Level Lounge also boasts a

vast open terrace with panoramic

views of Choeng Mon Beach.

In the lobby, the aptly named

Boat’s Bar is shaped like a long

boat with a black hull topped with

eggshell­colored marble.



Sculptures and installations of

boats adorn the lobby, including

vessels that appear to be

“floating” on the surface of the

lobby’s floor.

Other nods to the sea­faring

theme include big white ceramic

vases, fashioned to look like they

are festooned in barnacles,

paintings of the ocean, and

miniature wooden boats for sale

at The Gallery. It is a not­for­profit

social enterprise designed to help

improve the lives of Thai

communities by selling

accessories and home décor

items made by talented Thai

designers and artists.

“We commissioned artists who

created sculptures, installations,

paintings and more that provide

captivating interpretations of a

way of life that sustained many in

Thailand for centuries, that come

together here at the resort to

help tell our boat story,” said Mr

Osuna. An educational display in

the lobby, comprising miniature

boats in glass displays and a wallmounted

timber map of the Gulf

of Thailand, outlines the history

of the refurbished vessels for

guests who are curious to know

more about this boat story.

About Meliá Hotels & Resorts

Meliá Hotels & Resorts is the

best­known international brand in

the portfolio of the Meliá Hotels

International company; it has

more than 100 city and resort

hotels in the main leisure and

business destinations of Europe,

Asia, Africa and America. The

brand offers exemplary meetings

and events facilities in all

important business cities as well

as in exotic locations, catering to

the ever­expanding conference

and incentive travel market. As

part of its innovation philosophy

and new positioning, Meliá Hotels

& Resorts has reinvented itself to

cater to every aspect of the

guests’ wellbeing.

Unique experiences are created

for guests and are defined by

relaxation, quality time and

personalised services. For a

balanced lifestyle, Meliá Hotels &

Resorts instinctively understands

the guests’ needs and lifestyle

expectations, which is an integral

part of its redefined identity. .

About Meliá Hotels International

Founded in 1956 in Mallorca

(Spain), Meliá Hotels

International operates more than

390 hotels (portfolio and pipeline)

throughout more than 40

countries, under the brands Gran

Meliá Hotels & Resorts, Paradisus

by Meliá, ME by Meliá, Meliá

Hotels & Resorts, INNSiDE by

Meliá, Sol by Meliá and TRYP by

Wyndham. The Company is the

global leader in resort hotels,

while also leveraging its

experience to consolidate the

growing segment of the leisureinspired

urban market. Its

commitment to responsible

tourism has led the Group to

become the most sustainable

hotel company in the world in

2019, according to SAM, the

sustainable investment company.

Meliá Hotels International is also

included in the IBEX 35 Spanish

stock market index and it is the

Spanish hotel leader in Corporate

Reputation (Merco Ranking).

Follow Meliá Hotels International

on Weibo , WeChat official

account, Twitter , Facebook and

official website

About Asset World Corporation

Asset World Corp Public Company

Limited (“AWC”) is Thailand’s

leading integrated lifestyle real

estate group under TCC Group,

with a sustainable diversified

development pipeline for future

growth as well as the potential for

long­term capital appreciation.

AWC’s business operations are

organized into two principal

segments: (i) Hospitality,

comprising hotels managed and

operated by the world’s leading

hotel chains (ii) Retail and

Commercial Building, comprising

Retail and Wholesale group which

includes world­class tourist

lifestyle destination, community

shopping mall, community market

and wholesale space, with such

well­known projects as Asiatique

the Riverfront, Gateway at

Bangsue, Pantip Plaza Pratunam

and Tawanna Bangkapi; and

Office Building group with

prominent projects located in

highly sought­after, central

business district in Bangkok like

Empire Tower, Athenee Tower,

etc. Recently on October 10,

2019, Asset World Corporation

succeeded in listing the company

on the Stock Exchange of Thailand

(SET) in the real estate and

construction industry under the

property development category.

AWC’s market capitalization was

highest in the history of the SET

(According to Bloomberg


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Hotels to

Look Out for

in 2020

Banyan Tree Krabi

Singapore-based Banyan Tree

Holdings Ltd, one of Asia’s

foremost luxury hotel groups, has

announced plans to open a new

luxury hotel near the Thai town of

Krabi later this year. Currently

under development in a serene

location on Tubkaek Beach, a

scenic 35-minute drive from Krabi

Airport, Banyan Tree Krabi fronts

powdery white sands and the

shallow-shelved coast of the

Andaman Sea. The new resort,

which is slated for a Grand

Opening on October 1st, will offer

72 pool suites and villas, among

them seven 2-bedroom options

and one three-bedroom villa.

Facilities include all-day dining, a

ballroom, a wedding chapel, a

beach club, a kids’ club, a fitness

center, and - In keeping with

Banyan Tree’s wellness branding -

a rainforest-themed spa. Banyan

Tree Krabi is chiseled into a

hillside where it commands a

direct view of a dozen spectacular

karst limestone towers protruding

from the sapphire sea.



HOTELIER INDONESIA 46th | VOL 31 | 2020 89





HOTELIER INDONESIA 46th | VOL 31 | 2020 95

The Chedi Kudavillingili

Located on a 1-kilometre coral island called Kudavillingili,

the 99-villa plans to open later this year with 36 overwater

villas, a 150-metre-long central pool and desirable

proximity to the Malé International Airport, a 25-minute

speedboat ride away. While the overwater villas fishtail off

one end of the island, a bridge on the opposite end leads

to the spa on a kidney-shaped islet where 8 - 10 treatment

rooms each occupy a waterborne perch of their own. In

between are a variety of health and wellness venues

including a long pool segmented for privacy, a basketball

court, a football pitch, courts for tennis, badminton and

volleyball, a yoga pavilion, secret garden and water sports

centre. There will be a library and cigar lounge for the

more passively inclined; a health club and gymnasium for

the fitness-minded; and a potpourri of dining options, from

a beach club and bar, an all-day dining restaurant and the

Hawker Restaurant with four live cooking stations plating

up Indian, Chinese, Thai and international dishes.



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Zentis Osaka

With a pedigree that flows from the acclaimed Palace

Hotel Tokyo and designs on rewriting the playbook for

‘lifestyle’ brands, the management arm of Palace Hotel

Co. Ltd. has announced a Q3 2020 opening of Zentis

Osaka, the first property of its new hospitality brand. Top

UK designer, Tara Bernerd, has been tapped for the

property’s modern interiors, while Café Co. – the

esteemed operator behind the one Michelin-starred

CRAFTALE in Tokyo – will develop and operate the

hotel’s restaurant, bar and lounge. An entirely new build,

the 16-storey property will feature 212 guestrooms with a

contemporary feel that take inspiration from the intuitive

functionality of bento boxes. The culinary direction of UP

STAIRZ, the hotel’s dining venue, will be guided by the

acclaimed head chef’s wealth of experience in France

and Japan. The hotel will also feature a 24-hour fitness

center. Zentis Osaka is situated where the picturesque,

riverside area of Dojimahama and the high-end business

entertainment district of Kita-shinchi meet.




HOTELIER INDONESIA 46th | VOL 31 | 2020 107



Emblematic of Vietnam's maturation as a destination, the bold and spacious Alma resort commands

30 hectares of oceanfront on the Cam Ranh Peninsula, with 580 oversized suites and pavilions

that afford sweeping vistas of the ocean. The contemporary three-bedroom seaside pavilions

sprawl over 224sqm with a living room, kitchen, four bathrooms and a private pool. Alma features a

broad spectrum of restaurants helmed by top chefs, a food court with an array of local and international

cuisine, as well as a classical bar, pool bar and beach bar. Set to open during Q2 2020,

the resort's other highlights include 12 swimming pools cascading down to the beach, a waterpark,

13-treatment room spa, 70-seat cinema, convention centre, amphitheater, art gallery, science museum,

gymnasium and yoga room, 18-hole mini golf course, a youth centre with virtual reality

games, a kid's club, watersports centre and even an 'Alma Mart' mini supermarket

Xilica Manages Hospitality Audio Over

the IP Network at Carte Hotel

J&E Pro Audio seamlessly integrates modular,

Dante-enabled Xilica Solaro FR1 DSP

within San Diego boutique hotel’s IT infrastructure

Toronto, July 9, 2020 — Xilica®, a global

leader in digital signal processing technology

for AV and installed sound, announces

a new hospitality industry win with Carte

Hotel, a boutique hotel nestled in the Little

Italy section of San Diego. The project represents

Xilica’s strong value proposition and

aggressive strategy toward integrating DSP

systems within a business’ IT infrastructure.

J&E Pro Audio specified Xilica with the systems

design, which called for a complete AV

over IP infrastructure as part of the groundup

construction. While connected to the

central IT infrastructure, J&E Pro Audio configured

a dedicated LAN with managed network

switches to separate all audio and

video signals from standard IT traffic. The

company selected the Xilica Solaro FR1

DSP to optimize quality and multi-channel

performance over the network, while citing

its modularity and seamless integration with

Dante audio networking as other deciding




“We ran our network on the hotel fiber infrastructure,

with dedicated switches that

run parallel to the hotel network,” said Jaire

Lopez, President, J&E Pro Audio. “We programmed

the Xilica Solaro FR1 to process,

manage and transport audio across multiple

public spaces, including a 16th floor rooftop

bar, fourth-floor meeting rooms, a secondfloor

fitness center, and a ground-floor restaurant

and lobby to support background


As Lopez explains, the Xilica Solaro FR1

expertly manages a mix of analog and digital

signals that are ingested and routed across

many spaces. This includes live music

from the rooftop DJ booth, which injects analog

signals into the Solaro FR1 over

Dante. In all, the redundant Xilica Solaro

FR1 configuration manages 64 audio inputs

and outputs, and optimizes audio quality before

feeding Powersoft amplifiers via Dante.

Xilica’s built-in control software also allows

hotel staff to manage audio and video signal

flows using an iPad, which eliminates the

need for a dedicated, expensive AV control


We can simply remove the rear cover and

insert the cards without removing the unit

from the rack. It’s very simple and modular.”

About Xilica

Xilica® is an award-winning manufacturer of

innovative, next-generation digital signal

processing solutions for AV control and

command applications including conference,

corporate, hospitality and leisure, retail

and transportation. From its

headquarters in Toronto, Canada, Xilica

sells and supports products worldwide in

over 75 countries, gaining rapid acknowledgement

for its all-modular, ultra-small-format

and high-performance product ranges

that solve critical business challenges.


Lopez adds that the sleek 1RU design of

the Xilica Solaro FR1 takes up minimal rack

space while not limiting the end user to a

dedicated configuration. Should the Carte

Hotel need to scale in the future, the Solaro

FR1’s modular design will allow J&E Pro

Audio to add new cards and expansion slots

to accommodate new services and higher

capacity. In fact, Lopez has already made

adjustments from the original DSP design.

“Near the end of the project the customer

requested a wireless microphone system for

the hotel’s meeting space,” said Lopez. “We

simply added a few microphone input cards,

and the application was immediately ready

to go. The new design of Solaro FR1 frame

makes it even easier to make changes, because

there is no need to take the unit


HOTELIER INDONESIA 46th | VOL 31 | 2020 111

Hospitality sector in Asia to

recalibrate for recovery phase

The second edition of Food & Hotel Digital Week

returns 13 – 17 July 2020 and will explore the

challenges, new norms, technologies and practices

for the hospitality industry post­pandemic

Themed “Hospitality’s New Normal – Restoring

HoReCa in Asia”, the three­day industry webinar

series running from 15­17 July will feature more

than 45 industry thought leaders from around the


Key webinar highlights include an ASEAN Hotel

Association roundtable session with speakers from

hotel associations in Cambodia, Indonesia, Malaysia,

Philippines, Singapore & Thailand; and a discussion

from the various coffee associations around the

region on the trends and challenges facing the

coffee markets in Asia

Co­located with Food & Hotel Digital Week, the

inaugural FHA Congress will be a two­day virtual

conference (13­14 July) and will address the

emerging and likely permanent shifts in hospitality

and food industries.



Why investing in

a hotel’s online


matters —now

more than ever

These channels are where the reputation of a property

can either be enhanced or damaged, and given

that online website traffic and social media usage

has reached record­high levels 11

as a result of COVID­19 stay­at­home directives – all

hoteliers need to be listening and taking action.

Author: Mike Chuma, Vice President of Global

Marketing, Engagement and Enablement, at


The Indonesian hotel industry has never faced more

challenging operating conditions. With travel bans in

place worldwide and a general directive to limit activities

out of the home, hotel occupancy and revenues

have declined significantly.

While many Indonesian hotels are experiencing tangible

challenges related to the COVID­19 crisis, it is

essential that planning is also undertaken over this

period for when the market begins to recover.

Hoteliers should be asking themselves how they can

leverage technology and position their property as a

desirable accommodation provider to the first wave

of post­COVID­19 travellers as the market begins to


Importantly, what is being said about a hotel on social

media and a property’s online peer­review score

has never been more influential.

Why does what is said online matter?

Hoteliers have so many competing priorities to work

through, so why is giving attention to a property’s

online reputation important? Because beyond any

online ‘feel­good’ factors, recent research conducted

by TrustYou showed there are real financial

risks for hotels rated poorly online:

“In order to drive up your rate, which is a key goal of

rate­setting, you have to create demand for your

product. In our research, 88% of travellers would

automatically sort out hotels with review scores

under three stars, and 33% would sort out hotels

under four stars. This means, regardless of the price,

one­third of all travellers would only see hotels with

higher reputation scores,” said Valerie Castillo, VP of

marketing at TrustYou.

If a hotel has a poor reputation and is rated

negatively online, a property risks limiting the

number of guests it can attract and revenue it can

generate. Given the huge volume of guests who

book via Online Travel Agencies, and those who do

online research before making decisions, to not be

featured as at least a three­star hotel means potential

guests won’t even see your hotel as an option to




Review and act

Hoteliers often find their staff fully occupied with

day­to­day operations. Now, at a time when activity

may be lower across many properties, this may be a

good opportunity for hoteliers to review and monitor

what has been said about their hotel online over

recent months and act where appropriate. For

example, if common feedback on social media has

been that the check­in process at a property has

been arduous and unnecessarily time­consuming,

the operations team should review their practices

now, retrain staff and create a better guest experience.

In the same way, if a hotel is rated highly, and

most comments relate to tastefully decorated rooms

– or in the case of operating through COVID­19,

highly visible cleansing protocols and effective social

distancing measures; the marketing department will

have the opportunity to build on these positive reviews

as the market recovers.

Just as negative online sentiments can have an unfavourable

impact on a hotel’s ability to attract guests

and grow revenue, positive online commentary and

review scores can directly support a hotel’s bottom

line. In fact, it has been reported that for every point

increase in a hotel’s online reputation score, bookings

increase over 14% and average daily rate goes

up over 11%. 22

Carefully implement cancellation policies

In a time where not only is the hotel sector facing

significant disruption, but also its customers – how

brands engage with guests and the policies they enforce

can have lasting reputational impacts. Given

the travel restrictions put in place, many guests may

be unable to physically reach a property they have

booked with, or not want to travel due to health


Different hotels are approaching the issue of COVID­

19 cancellations in a different manner, illustrating

that there is no one, ‘right way’ for how best to address

the issue. Even within the same hotel groups,

different policies exist to best match the conditions

in different geographies. For example, a hotel group

in Europe have stated: “For a stay between March

1st, 2020 and prior to September 15th, 2020, guests

may cancel their reservations and receive a credit

voucher for the full value of their reservation for use

within 18 months.”

Where for the same hotel group, the policy differs

slightly in the Asia­Pacific region, stating: “Guests

scheduled to arrive prior to April 30, 2020 may cancel

(or modify) their reservation by contacting the

hotel directly.” 33

While losing short­term revenue is generally not advised

and standard cancellation policies should normally

be enforced to support a hotel’s financial

position, these exceptional circumstances are also a

critical time to drive brand loyalty by treating your

guest with ease and flexibility in your cancellation

process. Any property not offering cancellation flexibility

to guests – whether they booked directly, or

through an OTA and even those with non­flexible

bookings, can expect a spike in negative online

sentiment that can impact on future guest recruitment


Compete on reputation, not price alone

Today, hoteliers need to consider how reputation

and consumer sentiment can support smarter revenue

management decisions. With the abundance

of online commentary being generated on social

media channels and rating sites, user­generated

content can act as a signalling mechanism for hoteliers

that communicates the true value of a product

or service from a customer’s perspective. Technologies

exist today that integrate online reputation

into pricing analytics, empowering revenue managers

to keep up with their guest perceptions and

turn them into dynamic revenue­optimising inputs.

When seeking to convert potential guests into paying

customers as the market recovers from COVID­

19, simply competing with rival properties on price

alone is the wrong strategy. It is critical that revenue

mangers integrate the impact of guest ratings and

reviews into their offerings to reflect the additional

value the hotel’s services and attributes drive

beyond just price. Hotels must ensure positive guest

experiences are amplified and negative feedback is

actioned so that all revenue opportunities can be


For more information on how to leverage your

hotel’s online reputation to improve your pricing performance,

please visit: www.ideas.com




HOTELIER INDONESIA 46th | VOL 31 | 2020 115








HOTELIER INDONESIA 46th | VOL 31 | 2020 117

1st July 2020 ­ Surrounded by 600 hectares of raw

wilderness in the heart of the Utah desert, Camp

Sarika by Amangiri launches on 1st July 2020, heralding

a milestone moment during Amangiri’s tenyear

anniversary. Consisting of just ten tented

pavilions, the camp is a serene and timeless retreat

where cloud shadows dance over vermillion rock

formations, boundless skies expand horizons and

time stands still. Within this remote sanctuary,

utterly attuned to nature, guests can experience solitude,

privacy, escapism and adventure.


The new luxury encampment claims 55 pristine hectares

a 30­minute hike (or five­minute drive) from its

iconic sister resort; Amangiri. While camp guests

enjoy full access to the resort’s facilities whenever

they wish, everything they need is conveniently located

at Camp Sarika.

Overlooking striking flat­topped mesas, the camp

comprises ten tented pavilions each with its own

spacious outdoor deck and private plunge pool.

These are intuitively placed to provide the utmost

seclusion and unimpeded views, while still allowing

easy access to the camp’s main pavilion with its two

spa suites, restaurant, sun deck, swimming pool

and jacuzzi.

Deriving its name from the Sanskrit word for “open

space” and “sky”, the camp enables a back­to­nature

wilderness experience in consummate comfort, revealing

Utah’s otherworldly landscapes and intriguing

aspects of Native American culture at every turn.

The abundance of space surrounding the camp is reflected

in its design, making the camp the ideal destination

for groups or families looking for an

exclusive insight into the destination or a special

place for an important celebration in undisturbed



Offering a connection with nature that leaves citylife

a distant memory, Camp Sarika’s design has been

developed in timeless­tune with its inspiring environment.

It forms an architectural statement and

the first year­round camp of its kind in North America.

Camp Sarika’s ten tented pavilions have been

designed by San Francisco and Johannesburg­based

international design and development services firm,

Luxury Frontiers.

Balancing form and function, they bow towards the

sandstone formations and are covered in soft canvas

– woven from recycled plastic bottles and each one

able to handle up to 12 tons of snow.

The interior décor of each tented pavilion includes

custom designed walnut and leather furniture and

etched timber headboards that echo the camp’s

carved surroundings and are suspended from soft

leather straps. Meanwhile outside – accessed via

sliding doors – the architectural design continues to

captivate; individual plunge pools, firepits with fireside

furniture and telescopes further encourage an

immersion in nature and the outdoors.

Camp Sarika’s central pavilion was designed by New

York­based Selldorf Architects, and the building

seamlessly anchors to the environment. Paying

homage to its neighbouring sanctuary, Amangiri, the

main building is designed with minimalism in mind,

where simple concrete blocks blend effortlessly into

the rock. Upon entering, a breathtaking art installation,

by internationally acclaimed artist Maya Lin titled

Wahweap, welcomes guests.

Inspired by tracing the shape of water as it travels

from nearby LakePowell to Lake Mead the piece is

created in glass and marble, while open fireplaces

and earthy materials further connect the building to

its natural surroundings. Leading through to an expansive

outdoor terrace, the swimming pool is

flanked by shaded daybeds for escaping the midday

sun and a heated jacuzzi for relaxing at dusk. The

restaurant offers both indoor and outdoor seating,

surrounded by fire pits that add to the atmosphere.

Tented Pavilions

Claiming unobstructed views of the mesas or facing

west to catch the sunset every evening, the camp’s

spacious ten tented pavilions feature either one or

two bedrooms, as well as a living area, dining area,

bar, and private terrace with a fire pit and heated

plunge pool.

The five one­bedroom tented pavilions each cover

175 square metres, while the five two­bedroom

tented pavilions cover 262 square metres.

The tented pavilions evoke the clean lines of the

suites at Amangiri, where natural materials reflect

the light­transforming, undulating surface of the desert




Set in unparalleled proximity to nature, the interiors

include soft decorative canvas ceilings, and wooden

fittings, as opposed to Amangiri’s blackened steel

and stone furnishings.


With Chef Anthony Marazita at the helm, the camp’s

restaurant is open throughout the day, serving innovative,

responsibly sourced dishes with a focus on

Southwestern Native American cuisine. The restaurant’s

menu changes daily, incorporating the freshest

local produce while also catering for vegetarians

and vegans. In­room dining, and outdoor locations

are used for memorable private dining experiences.

Situated in the main pavilion, with both indoor and

outdoor seating and breathtaking views, the restaurant

serves an a la carte breakfast ranging from kettle

oats and house granola to Mequite eggs benedict

and smoked Utah ruby trout toast.

Culinary highlights for lunch and dinner include wild

game chili, grilled Scottish salmon, duck confit and a

black bean burger, while after dinner heralds the arrival

of craft cocktails and the nightly chef’s appetizer.

Afternoon tea is served daily.

Spa and Wellness

Camp Sarika allows guests to reap the benefits of

connecting with nature – increased mindfulness, reduced

stress levels and a clearer headspace – with

every convenience and luxury at hand. Claiming

tranquil desert views, the two spa suites offer an extensive

menu of spa therapies inspired by traditional

Navajo wellness practices, as well as Aman’s Signature

treatments based on the brand’s Grounding,

Purifying and Nourishing skincare pathways.

Camp Sarika offers a special two­hour spa journey

known as Desert Calm, designed to hydrate and

soothe body, mind and spirit. Following a gentle fullbody

exfoliation, a body wrap of Red Sedona Clay infused

with natural botanicals draws out toxins and

provides nourishment to the skin. Warm sesame oil

infused with lavender is massaged into the scalp,

then after a hot steam shower, hydrating lotion is

massaged into the body.

Yoga and guided meditation are offered al fresco in

multiple settings, allowing guests to reground themselves

within the astounding natural beauty of the

Utah desert. Tailor­made experiences include greeting

the sunrise atop Tower Butte, 5,000 feet above

sea level.

This journey begins with a scenic helicopter flight

over Lake Powell and Glen Canyon, before an hour’s

yoga and meditation session atop the butte. Camp

Sarika guests also have full access to Amangiri’s

Aman Spa, a 2,322­square­metre destination unto itself.


Surrounded by numerous national monuments, the

Navajo Nation Reservation, and five national parks

including Zion, Grand Canyon and Bryce, Camp

Sarika is exceptionally well placed for exploring the

natural and cultural attractions of the region. Serving

as an idyllic escape and a springboard for exploration

of the area, the camp offers desert and

mountain hiking with its own private trail system

covering over ten miles of routes directly from its

doorstep. The camp offers morning and afternoon

wellness experiences indoors and out, canyoneering,

its own Via Ferrata route and horseback riding,

as well as many other adventure activities.

Adventure activities include hiking to Horseshoe

Bend, Paria Overlook or Resurrection Canyon, touring

Monument Valley, exploring the well­preserved

cliff dwellings of the Navajo National Monument

and kayaking, fishing, paddle­boarding or boating on

Lake Powell. The Colorado Plateau is also home to

some of the world’s best biking trails. Guests have

access to e­bikes, and can choose from 3­hour, halfor

full­day guided tours.

Camp Sarika arranges private tours by plane, helicopter

or hot air balloon to reveal the magnificence

and true scale of the region from the air. Or guests

can get up close and personal with the region’s history

exploring the slot canyons or studying the

6,000­year­old petroglyphs in Broken Arrow Cave.

The camp also enables a deeper immersion in

Native American culture, with storytelling and stargazing

around the fire every evening.

Nearby Amangiri

A scenic five­minute drive from Camp Sarika, Amangiri

is tucked into a protected valley with sweeping

views towards Grand Staircase­Escalante National

Monument. Built around a magnificent swimming

pool that embraces a dramatic stone escarpment,

the resort’s Main Pavilion houses the Dining Room,

the Living Room, a library, gallery, private dining

room and cellar.

Beyond lies the Desert Lounge, an open­air living

room ideal for sundowners or stargazing.



HOTELIER INDONESIA 46th | VOL 31 | 2020 121

Two accommodation wings lead from the

pavilion into the desert, housing 34 suites

in total – many with private swimming

pools and roof terraces.

Since its launch in 2009, Amangiri has won

multiple awards for its remarkable design,

intuitive service and luxurious proximity to

nature. Camp Sarika adds a new dimension

to this extraordinary all­season destination,

providing another setting in which

to embrace the pristine and astonishing

beauty of the American Southwest.

Getting There

A 30­minute drive from the nearest town

of Page and its international airport, Camp

Sarika encourages a private and peaceful

connection to its dramatic surroundings

while remaining surprisingly accessible.

The camp’s remote location imbues a

sense of community and exclusivity to

those in residence, a nod to Aman’s trademark

appreciation of a destination.

Website: www.aman.com/camp­sarika

Aman was founded in 1988 with the vision

of building a collection of intimate retreats

with the unassuming, warm hospitality of

a gracious private home. The first, Amanpuri

(place of peace) in Phuket, Thailand,

introduced the concept and, since then,

Aman has grown to encompass 32 exquisitely

serene hotels and resorts in 20 destinations

across the world, with a further

nine under construction. The next Aman to

open will be Aman New York (2020).

The introduction of Aman Skincare in 2018

continued the holistic journey beyond the

perimeters of Aman’s havens. Offering a

soothing journey to a place of beautifully

scented repose and respite, Aman Skincare

represents the spirit of Aman in a bottle.



In 2020, Aman welcomed a new hotel brand, Janu ­ meaning ‘soul’ in Sanskrit.

Janu offers a unique take on hospitality where genuine human interaction, playful

expression and social wellness are at the core of the experience. Janu aims to

bring balance to the head and heart and rekindle the soul. Janu launches with

three forthcoming hotels which are already under construction: Montenegro

(2022), Al Ula in Saudi Arabia (2022) and Tokyo (2022), as well as a robust pipeline

of future hotels. Janu Montenegro will be the first hotel to incorporate the

brands serviced residence concept, enabling guests to wholly embrace the Janu


HOTELIER INDONESIA 46th | VOL 31 | 2020 123

Nut Walker launches 7.7 Surprise

Sales offering 20% discount for nut


Bangkok – Nut Walker, premium nut snacks brand

under Heritage Group, launches special

promotions under the special campaign “7.7

Surprise Sales”. The campaign offers 20% discount

on all premium nuts such as Nut walker Mixed Nuts

Natural Toasted & Salted, Cashew Nuts Roasted

Salted, Nut Walker Deluxe Roasted & Salted,

Macadamias Dry Roasted Salted, and others. The

discount is valid on 7 July only at LINE Official:

@heritagethailand. For more information, please

contact 02­813­0954­5 or follow the activities and

news at www.heritagethailand.com,

www.facebook.com/NutwalkerTh, and IG:


For media enquiries, please

kindly contact Conjunction

Public Relations:

Nunthanut Lertpiyawat (Nat),

Tel 089 - 193 - 9395, email:


Thaniya Tangtraporn (Kitty),

Tel 082 – 429 – 1422, email:


Kanthika Chamapisit (Ice),

Tel 091-796-9555, email:




IDeaS RevPlan

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incomplete view from the top.

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RevPlan provides the smartest way to prepare

budgets and profitably plan your guest room,

food & beverage and other revenue streams.

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Submit to finance with the click of a button

Automatically import daily business data

Roll up reporting across the entire organization


Compare multiple forecasts via strategic “what-if” planning


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Key Benefits

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Boost operational efficiencies with automated data collection and intelligence


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Break free from the constraints of silos and one-dimensional room revenue. Gain a competitive edge with the total

revenue forecasting possibilities of IDeaS RevPlan. Contact an IDeaS solution expert today for details.

info@ideas.com www.ideas.com



©2020 Integrated Decisions & Systems, Inc. (IDeaS - A SAS COMPANY) – All Rights Reserved. All other trademarks are property of their respective owners. DATA0068-01-EE-ID 02/2020



Marriott International launches new virtual meetings package

across its portfolio of hotels and resorts in Indonesia

Jakarta, June, 2020 – As travel restrictions and social

distancing manifests itself globally, thus changing

the landscape of gathering and meetings, Marriott

International in Indonesia has launched a new

Virtual Meetings by Marriott Bonvoy Events

package across its portfolio of hotels and resorts

across the country.

“As the world transitions into the “new normal”,

adopting technology­driven solutions, including

virtual meetings play an integral part in providing

our guests and businesses with a seamless

experience to communicate and stay connected”,

said Marriott International Market Vice President

for Indonesia; Ramesh Jackson

The launch of the Virtual Meetings by Marriott

Bonvoy Events, allows businesses to stay


and conduct cross­region team meetings at Marriott

International hotels and resorts in different cities

across Indonesia. To reduce time spent organizing

meetings at different locations, with different hotel

teams and various invoices, this new package

combines the meeting package and AV into one

convenient billable package. This initiative aims to

provide guests with seamless meeting experiences,

across multiple locations, by only having one point

of contact, one agreement and one final hotel

invoice. With a vast portfolio of hotels and brands

across Indonesia participating, including St. Regis,

Westin, Le Méridien, Courtyard and Four Points by

Sheraton to name a few, tailor made half day or full

day meeting packages starting from IDR350,000

with coffee breaks and inspiring lunch menus, have

also been created to supplement and inspire

effective meetings.



Meeting planners can choose from a wide selection

of innovative meeting spaces and set ups to suit

their meeting needs. From more private online

discussions to a larger meeting audience, our hotels

offer flexibility and ease, to search for your perfect

meeting venue.

Enhanced Measures for Meetings and Events

Participants can also look forward to a series of

enhanced measures for meetings and events,

designed to provide additional assurance while

maintaining a high­quality meeting experience for

meeting organizer and attendees that they have

been traditionally used to at Marriott’s portfolio of

hotels and resorts. Through flexible rearrangement

of meeting furniture, our hotels can accommodate

different seating capacities. Chairs are kept at a safe

distance to ensure that social distancing

requirements are met. Additionally, we recommend

the usage of outdoor spaces for more ventilation.

Our teams are ready to consult with each meeting

planner to review and align on expected social

distancing practices.

Our associates are required to have personal

protective equipment including masks, and all

associates will undergo mandatory temperature

check especially when on duty. Where available, our

hotels will recommend live/Virtual Hybrid Meetings

through live­steaming capabilities to minimize social


What more, guests can earn loyalty points for

eligible meetings and events when booking a

meeting or event at any of our hotels and resorts

within the brands participating in Marriott Bonvoy


Contact our trusted hotel and resort teams and plan

your virtual meeting today.

Ensure you stay connected and explore more at:


About Marriott International, Inc.

Marriott International, Inc. (NASDAQ: MAR) is based

in Bethesda, Maryland, USA, and encompasses a

portfolio of more than 7,200 properties under 30

leading brands spanning 134 countries and


Marriott operates and franchises hotels and licenses

vacation ownership resorts all around the world.

The company now offers one travel program,

Marriott Bonvoy, replacing Marriott Rewards®,

The Ritz­Carlton Rewards®, and Starwood Preferred

Guest®(SPG). For more information, please visit our

website at , and for the latest company news, visit .

In addition, connect with us on Facebook and

@MarriottIntl on Twitter and Instagram.

About Marriott Bonvoy

Marriott Bonvoy is the company’s new travel

program built on the belief that travel enriches its

members and the world around them. Launching in

February 2019, Marriott Bonvoy replaces Marriott

Rewards, The Ritz­Carlton Rewards and Starwood

Preferred Guest (SPG).

Comprised of a portfolio of extraordinary brands

where you can earn and redeem, as well as offering

approximately 120,000 destination tours and

adventures on Marriott Bonvoy Moments, the travel

program enables members to explore the world in

pursuit of their passions. Under Marriott Bonvoy’s

five Elite tiers, status is more achievable than ever.

With a single currency, earning and redeeming

points is faster and simpler, and members can

accelerate the points they earn with co­branded

credit cards from Chase and American Express.

When members book direct on Marriott.com they

receive all the perks that come with Elite status,

including, free and enhanced Wi­Fi and exclusive

member­only rates, and on the Marriott app they

enjoy mobile check­in and checkout, Mobile

Requests and, wherever available, Mobile Key. In

addition to featuring a powerful travel program,

Marriott.com also offers 30 extraordinary brands to

book, endless experiences and the best available


To enroll for free or for more information about

Marriott Bonvoy, visit


HOTELIER INDONESIA 46th | VOL 31 | 2020 127



Back with a Bang: SEEN

Venues in Bangkok and

Samui Relaunch with an

Art Show + Endless

Summer Pool Party

Bangkok + Koh Samui, 1 st July 2020: SEEN Restaurants

in Bangkok and Koh Samui revolutionise lifestyle

entertainment with a celebration of dining, art and

retro­chic weekend pool parties. From the buzzing

beachfront of Thailand’s most iconic island, Chaweng

Beach on Koh Samui, to the bright lights of Bangkok’s

skyline, SEEN is renowned for delivering sinfully good

fun in the hottest locations. Both venues are ready to

welcome back guests with an unmissable selection of

reopening parties.

SEEN Bangkok x MAMABLUES Graffiti Art

SEEN Bangkok (), the city’s newest rooftop hot spot

reopens with a vibrant art exhibition in collaboration

with one of Bangkok’s most celebrated graffiti artists

– MAMABLUES. The poolside sky bar atop Avani+

Riverside Bangkok Hotel invites guests to celebrate

the return of Bangkok’s world­famous nightlife amid

vibrant colours and bold shapes of MAMABLUES’


Upon arrival, guests will have their first brush with art:

bold illustrations communicating the new health

guidelines make following the latest safety protocol a

breeze. “Sin and be Safe” – the updated elevator sign

and a play on the bar’s slogan “Sin and be SEEN” – sets

the tone for the night and sees the guests off to the

dizzying heights of level 26.

Offering sweeping views of the Chao Phraya River and

the city’s sparkling skyline, SEEN Restaurant & Bar

Bangkok is known for its sophisticated setting,

signature cocktails and chill­out vibes. Injecting a dose

of colour with MAMABLUES’ vibrant art, the venue

introduces patrons to the iconic style of one of

Thailand’s most prolific street artists. From Museum

Siam and Lido Cinema in Bangkok to Seenspace in Hua

Hin and countless entertainment hotspots from

Chiang Mai to Chonburi, his art is synonymous with

modern Thailand.

The new exhibition at SEEN Bangkok celebrates the city’s return

to living life to the fullest post­COVID, with images of butterflies,

flowers and other natural elements as symbols of hope,

encouraging visitors to embrace the changes with confidence.

SEEN Bangkok Restaurant & Bar is now open and is accepting

reservations. For bookings, please call +66 2431 9120 or email


SEEN Samui x SIN@SEEN Pool Parties

With a prime location in the very heart of Chaweng Beach’s

party scene, SEEN Beach Club Samui () relaunches with

SIN@SEEN Pool Parties. Taking place every Saturday and

Sunday, the party blends 1950’s retro­chic Californian vibes,

stunning sea views, golden sands, great music, incredible food,

tropical cocktails and plenty of Instagram­able moments in one

perfect recipe for the ultimate beach club experience. Celebrate

the never­ending summer in Samui with top DJs and live

saxophone sessions as balmy afternoons dissolve into starry


Grab SEEN Samui’s limited­time Red Hot Deals to get bonus

dining credit:

Spend THB 1,000 and receive a THB 250 bonus | Spend THB

3,000 and receive a THB 900 bonus | Spend THB 5,000 and

receive a THB 2,000 bonus

SEEN Beach Club Samui is now open and is accepting

reservations. For booking, please call +66 7795 6800 or email :


Originating in Sao Paolo, SEEN is the vision of Olivier da Costa,

one of Portugal’s most successful chef­preneurs and a social

scene doyen. Olivier’s creations draw inspiration from local

flavours and ingredients and blend them with the finest cuisines

from around the world. Both venues have implemented strict

health and safety measures, as well as launching a wellbeing

programme that includes temperature body scans, touchless

menus and hand sanitising stations, among other hygiene

measures to ensure guest and team member wellbeing.




HOTELIER INDONESIA 46th | VOL 31 | 2020 131

Six Senses Douro Valley Welcomes Marc Lorés

Panadés as the Resort’s New Executive Chef

LAMEGO, Portugal - Marc Lorés Panadés recently

come on board at Six Senses Douro Valley as the resort’s

executive chef. He joins from his previous fouryear

stint as executive chef and food and beverage

director at the acclaimed Alila Hotel in Bali, renowned

for healthy, plant based forward cuisine and

zero waste.

Marc hails from Lleida in Catalonia where his mother

still lives and works the farm on which he grew up.

After training in some of the best restaurants of

Spain (El Bulli, Mugaritz) his exciting international

career included tenures in Austria, England, Denmark,

Germany and Hong Kong. Along the way,

Marc has developed a distinctive style of cuisine. He

loves growing his own food and sourcing the best

local ingredients to create vibrant nutritious dishes,

using both modern techniques and the best of local

culinary traditions.

A highlight of his career was as head chef of Cal Xirriclo

in Lleida, a modern fine dining restaurant, recognized

by Michelin for producing wonderful dishes

from local organic ingredients. It was here that Marc

appeared on several cooking shows, wrote a food

blog for the local paper, and won several of Spain's

top culinary awards. including Best Dish at the Negrini

Creative Cuisine Madrid in 2012 and 2016. His

thirst for adventure eventually has led him to Hong

Kong and ultimately to Bali.

Commenting on his new role Marc says how thrilled

he is to join Six Senses Douro Valley where the

knowledge and skills acquired over the years will

allow him to flourish. His personal values around

wellness, sustainability and zero waste align perfectly

with those of Six Senses.

Marc is accompanied by his wife Olivia, and in what

little spare time he as, Marc likes to unwind by training

for endurance sporting events, which have included

several Ironman triathlons.

Six Senses Douro Valley is as excited he is to take

on this new challenge, and his reputation as an enthusiastic

leader who is passionate about healthy

vegetarian-focused food and sustainability will stand

him in excellent stead.

About Six Senses Douro Valley Six Senses Douro

Valley’s UNESCO World Heritage setting fronts onto

the River Douro as it winds through the world’s oldest

demarcated wine region. The estate covers 19

acres with 57 guestrooms, suites and villas. Three

restaurants highlight regional produce with a dedicated

wine cellar featuring local vintages. Six

Senses Spa comprises 10 treatment rooms, indoor

and outdoor pools and a gym. It presents specialty

and local therapies and multi-day programs. An outdoor

yoga pavilion is ideal for individuals and groups.

The sun-kissed valley is at the heart of the region

that offers activities and excursions by foot, vehicle

or water.

About Six Senses Hotels Resorts Spas Six

Senses Hotels Resorts Spas manages 18 hotels and

resorts and 29 spas in 21 countries under the brand

names Six Senses, Evason and Six Senses Spas,

and has signed a further 27 properties into the development

pipeline. Six Senses is part of the IHG® (InterContinental

Hotels Group) family. Six Senses

Hotels and Resorts: a leadership commitment to

community, sustainability, emotional hospitality, wellness

and design, infused with a touch of quirkiness.

Whether an exquisite island resort, mountain retreat

or urban hotel, the vision remains the same: to reawaken

people’s senses so they feel the purpose

behind their travels and ultimately reconnect with

themselves, others and the world around them. Six

Senses Spas: a wide range of holistic wellness, rejuvenation

and beauty treatments administered

under the guidance of expert therapists in all resorts

as well as at 14 additional standalone spas. The

high-tech and high-touch approach guides guests on

their personal path to well-being, taking them as

deep as they want to go. Six Senses Residences: indulgent

living as nature intended, providing all the

unique amenities of a resort life community, while retaining

the intimacy and personal touches of a beautifully-appointed

private villa or apartment. Each is an

appreciating long-term investment to be cherished

for generations to come with immediate benefits including

fine dining, pioneering wellness programming

and exclusive status at other resorts worldwide.

Evason: sharing the Six Senses philosophy of uncompromised

social and environmental responsibility.

Its two unique resorts provide a strong value

focus, while offering a vast array of personal guest

experiences that the whole family will love. *as of

March 2020



The Open Kitchen at Six Senses Douro Valley, Portugal

New Executive Chef Marc Andrés Panadés at

Six Senses Douro Valley, Portugal

HOTELIER INDONESIA 46th | VOL 31 | 2020 133

Quest Griffith and Quest Robina Adopt

BeyondTV GuestCast to Provide Guests

With Latest in Content Casting


Quest Griffith and Quest Robina cater to guest

desire for seamless and secure access to

personalized content.

MELBOURNE, Australia ­ June 30, 2020 ­ BeyondTV

(BTV), a full­service provider of guestroom

entertainment services and solutions for the

hospitality industry, has announced the successful

implementation of BeyondTV GuestCast at Quest

Griffith and Quest Robina. Owned and operated

under the Quest Apartment Hotels franchise, one of

the largest and most successful apartment hotel

brands within Australasia, Quest Griffith, located

within the Riverina region, and Quest Robina,

situated on Australia's Gold Coast, represent a

leading standard in providing extended stay

travelers with a true home away from home

experience. With the implementation of BeyondTV

GuestCast through Liveport, official partner of

BeyondTV and provider of the BeyondTV GuestCast

platform in Australia, both properties are now also

able to extend guest senses of feeling at home to

their in­room entertainment options with the ability

to cast virtually any content of preference.



Quest Griffith

Both Quest Griffith, a 68­apartment property, and

Quest Robina, a newly constructed 80­apartment

hotel, are designed to provide each guest with every

amenity and comfort that makes for a relaxing stay,

including spacious rooms and kitchenettes.

Yet with guests increasingly demanding the ability to

personalize their hotel experience, particularly when

it comes to in­room entertainment, franchisees Josh

and Fleur Nadzielski recognized the opportunity to

partner with a reputable provider that could

seamlessly cater to such needs. After considering

several alternatives, the two properties selected

BeyondTV and its BeyondTV GuestCast platform due

to the company's specialized expertise in providing

cost­effective content casting technology that is

tailored to the unique requirements of the

hospitality industry.

Quest Robina

Sidestepping the need for complex integrations and

compatible with virtually any hotel­based television

and Wi­Fi network, BeyondTV GuestCast is able to

provide each guest with the effortless ability to cast

more than 1,000 mobile­based apps such as Netflix,

Amazon Prime, and Disney+.

BeyondTV GuestCast further allows guests to cast

their own streamed content from a range of

personal devices, including laptops, iOS or Androidbased

tablets and smartphones. Designed to

provide guests with the ultimate in intuitive and

user­friendly experiences, BeyondTV also allows

guests to instantly connect their devices using a QR

code that is readily available within each guestroom

at both Quest Griffith and Quest Robina.

BeyondTV GuestCast provides the flexibility and

convenience that today's guests seek when

accessing personalized content while also protecting

personal data, and we have been pleased to

experience positive feedback from the guest

demographic that expects to have content casting

available as a service."

In addition to providing guests with instant and

effortless access to their own content on guestroom

televisions, BeyondTV GuestCast also comes

equipped with device isolation capabilities that

prevent cross­room communication and the

potential of content being cast to the incorrect

television. In contrast to smart televisions,

BeyondTV GuestCast also does not require guests to

input sensitive streaming service login information

which a guest may forget to erase at the time of

check­out or which otherwise may be at risk of data


For more information about the full range of

technology solutions available from BeyondTV,

please contact Jeff Rhode at 1800­830­302 or email


About BeyondTV

Founded in 2003, BeyondTV is a leading solution

provider for Guestroom Entertainment Systems and

Services all supported with 24/7 monitoring and

support. BTV provides equipment and services to

casinos, hotels, resorts, military and student

housing, timeshares, condos, , and many other

venues. For more information, please visit .

LIveport Australia is a qualified reseller and

integrator for BeyondTV. For more information in

Australia, please visit or or call 1800 830 302.

"At Quest Griffith and Quest Robina we wanted to

provide each guest with the best possible

experience, and by listening to the feedback of our

guests we recognized the importance that they

place on being provided with broader entertainment

options that suit their unique tastes," said Joshua

Nadzielski, Director/Franchisee of Quest Robina and

former Franchisee of Quest Griffith.

"That is why we quickly sought to upgrade the inroom

entertainment offerings at Quest Griffith and

ensure that Quest Robina was equipped with

BeyondTV GuestCast from the first day of opening.

HOTELIER INDONESIA 46th | VOL 31 | 2020 135



The island’s long, lazy and popular

brunch to enjoy with family and

friends has returned.

Nusa Dua, Bali, Indonesia, July 2020… As the

world is slowly shifting into the new normal

phase, The Westin Resort Nusa Dua, Bali is delighted

to announce the reopening of its Brunch

Infinito at Prego. Celebrate a tropical summer

break with an authentic Italian Sunday brunch

starting from 5 July 2020 at 11.30AM.

Brunch Infinito is a perfect day out for the entire

family to enjoy flavorsome food and live entertainments.

Guests can enjoy refreshing time-off

with access to the swimming pools and beach

lounge area at Westin, while the little ones can

take part in safe activities supervised by the

Westin Family team.

At Prego, we’re committed to ensuring the

safety of our guests by implementing New Normal

protocols within our premises. A face mask

is mandatory upon arrival, and guests will be

greeted by Prego associates at the hotel Lobby

with a quick body temperature check before

heading to the restaurant.

We believe maintaining proper hygiene and

minimizing person-to-person contact can lower

the risk of COVID-19 transmission.

Dining tables are spaced two meters apart,

where each of them comes with limited seats for

a small group and is set with disposable placemats.

Introducing a new enlivening dining experience

at Prego, where guests will witness the pleasure

of a specialized Guéridon service as part of the

à la carte menu. Food is handled with great

care according to the Global Food Safety guidance.

To further ensure safety and convenience,

we also provide a digital menu via scannable

QR code and contactless payment alternative.

Priced at only IDR 485K ++ per person, Prego

brings fun and leisurely family-friendly brunch

with a selection of free-flow drinks. Don’t miss

our generous opening offer with 50% discount

for limited seats every week in July, with terms

and condition apply. Marriott Bonvoy members

will also able to enjoy 20% discount and kids

below 6 years will enjoy free brunch.

For more information, please visit the website

www.westinnusaduabali.com or follow the resort’s

social media channels Facebook

www.facebook.com/westinbali or www.facebook.com/pregobali


www.instagram.com/westinbali or www.instagram.com/pregobali.

All surfaces at Prego are treated with a thorough

and frequent cleaning, in addition to placing

hand sanitizer dispensers in several areas.



About The Westin Resort Nusa Dua, Bali

The Westin Resort Nusa Dua, Bali enjoys a

prime beachfront location within an exclusive

enclave on the island’s southern shores. With

433 modern rooms, it is a place where guests

can be at their best and experience total renewal.

Exciting dining venues anticipate global

tastes with delicious cuisines and healthy Eat

Well menu options. There is a choice of swimming

pools, award-winning Heavenly Spa by

Westin for relaxation, WestinWORKOUT® to

stay in shape and little ones get to play at the

Westin Family Kids Club. The adjacent Bali International

Convention Centre provides comprehensive

meeting resources with space for up to

10,000 delegates. The resort caters to the

needs of leisure and business travellers alike

with exceptional services and facilities to match.

Westin Hotels & Resorts

Westin Hotels & Resorts, part of Marriott International,

Inc., has been a leader in wellness and

hospitality for more than a decade,

and lives its philosophy “For a Better You”

through the brand’s Six Pillars of Well-Being:

Feel Well, Work Well, Move Well, Eat Well,

Sleep Well and Play Well. With more than 200

hotels and resorts in over 35 countries and territories,

guests can experience offerings that include

the iconic Heavenly® Bed,

RunWESTIN and Westin Gear Lending with

New Balance®, delicious and nutritious Eat Well

menu and the innovative workspace Tangent.

To learn more, visit www.westin.com. Stay connected

to Westin on Facebook and @westin on

Twitter and Instagram. Westin is proud to participate

in the company’s award-winning loyalty

programs – Marriott Rewards®, The Ritz-Carlton

Rewards®, and Starwood Preferred Guest®

(SPG). The programs, operating under one set

of unparalleled benefits, enable members to

earn points toward free hotel stays, achieve

Elite status faster than ever, and seamlessly

book or redeem points for stays throughout our

loyalty portfolio of 29 brands and more than

6,700 participating hotels in 130 countries & territories.

To enroll for free or for more information

about the programs, visit


HOTELIER INDONESIA 46th | VOL 31 | 2020 137

Mobile solutions

for hotel operational


Trusted by over 5,000 hotels worldwide, FCS is a leading

platform for hotel operations enhancing the guest

experience by empowering staff, automating

processes and providing hotel

management with real-time

information. FCS’ Hospitality

Operations Management

platform can be integrated

with most PMS and third

party solutions.


Guest services

Housekeeping operations

Engineering & preventive maintenance

Glitch management & recovery

Concierge services

Laundry operations

Team communication

Analytics & reporting


Gateway & call accounting

Voice and digital messaging

For more information, contact us

at fcs.sales@planet1world.com

Kagi Maldives Spa Island, Opening

September 2020, Unveils Details

of ‘Baani Spa’ Wellness Centre



The 1,500-square-metre Wellness Centre Will Offer

Body Treatments, Reiki, Crystal and Sound-Healing,

Yoga, Holistic Health Coaching, Multi-Day Retreats

and More.

Kagi, Maldives: Overview

The five-star Kagi Maldives Spa Island will launch in the

Maldives’ North Male Atoll in September 2020. The 50-

villa property will provide couples, friends and solo travelers

with a 360° wellness experience, just a 15-minute

seaplane or 60-minute speedboat ride from Velana International


Kagi has partnered with esteemed architect Yuji Yamazaki

on the design of the resort. At the heart of the island

will sit Kagi’s 1500-square-meter spa and wellness hub.

Kagi will also house a state-of-the-art gym, two restaurants,

three bars, a dive centre and a house reef.

The resort’s fusion cuisine will take inspiration from the

geographical ‘ring of fire’ that surrounds the Maldives,

from the highly spiced and fragranced cuisine of South

East Asia to the bold, fiery flavors of South America and


The boutique resort has now unveiled details of its spa

and wellness offering, Baani Spa.

Baani Spa

Set within a 1,500-square-metre, purpose-built wellness

centre, Kagi’s Baani Spa will provide a personalized, outcome-focused

wellness experience. Taking guests on a

journey to ‘Release, Restore and Regain’, offerings will

range from reiki, crystal and sound-healing, holistic

health coaching and transformative ‘Wellness Sabbatical’

retreats. Several therapies, including sound-healing and

yoga, will be offered complimentary to all guests as part

of a group class.

Designed by famed resort architect Yuji Yamazaki and

managed by Maldivian spa pioneers Duniye Spa, the

fully-integrated wellness hub will sit at the centre of the

island. Complete with an open-air, teardrop-shaped sky

roof its core, the spa will appear to float atop the island’s

turquoise lagoon waters.

HOTELIER INDONESIA 46th | VOL 31 | 2020 141



Baani Spa will comprise of four treatment rooms with outdoor bathing facilities,

a relaxation lounge, beauty salon, fully-equipped yoga and

sound-healing studio, steam rooms, state-of-the-art gym and a spa wellness

boutique. A ‘Spa Corner’ will provide a juice bar with superfoods

and ingredients rich in vitamins, minerals and antioxidants, offering a variety

of drinks that are as delicious as they are energizing and nutritious.

Kagi has partnered with celebrity-favourite skincare brand EpicurenDiscovery®

on an exclusive range of anti-ageing, results-driven products for

Baani Spa, to be used across facial, beauty and massage treatments.

Treatments & Programmes

Alternative therapies including reiki, crystal and sound-healing and integrated

lifestyle and health coaching will complement a comprehensive

range of beauty and massage treatments at Baani Spa. These will include:

• The Baani Sound and Yoga Studio:

Inspired by practices used by ancient civilisations known to improve

sleep, balance the nervous system and reduce anxiety and tension, a

variety of sound therapies will be available at the purpose-built Baani

Sound and Yoga Studio. Guests will experience the power of sound to

slow down, rest and receive healing vibrations while immersing into a

soundscape of Gongs, Crystal Singing Bowls, Tibetan Singing Bowls,

Koshi Chimes, and Ocean Drums. Prices from $109 for an individual 60-

minute ‘Sound Chakra Balancing’ journey. Group classes are complimentary.

• Baani Lifestyle – Integrated Nutrition and Health Coaching: Rather

than creating lists of dietary restrictions, Baani Spa believes in balanced,

holistic living that embraces the pleasures and joys of life. Aware that no

one diet works for everyone, the spa’s wellness team will work with

guests to create a personal health blueprint and develop a lifestyle program

they can use daily once they arrive back home, which is suited to

their individual needs. (60 min / US $ 65).

• Wellness Sabbaticals: For those wishing for a full body-and-mind

overhaul, a selection of multi-day ‘Wellness Sabbatical’ retreats will be

offered from October 2020 onward. The sabbaticals will combine carefully

curated treatments and group and singles nutrition sessions, teaching

guests the importance of integrating mindfulness into everyday life to

achieve true inner balance and calm. The three-day Baani Signature

Wellness sabbatical costs US $ 275 per person and includes two group

yoga sessions, two group sound baths, two stress-reliever massages,

two evening relaxation, wave meditation and mindfulness practice sessions,

two discussion forums with the expert team and a daily detox superfood


For those looking to improve their fitness, a state-of-the-art gym, yoga

and pilates will all be on offer.

HOTELIER INDONESIA 46th | VOL 31 | 2020 143




The spa takes its inspiration from the ocean, with its name, ‘Baani’,

translating to ‘The Ocean Swell’ in the Maldivian Dhivehi language. Just

as the waves slowly lap onto the shore, gently slowing down, guests will

arrive at Baani Spa to slow down, unwind, release the stress of mundane

life and start to restore their inner balance. Through the treatments, programmes

and facilities on offer and like the swell of the ocean gaining

momentum, one regains their energy and vitality.

Whether guests desire a total body overhaul or simply a chance to

switch off and indulge, Kagi will be the Maldives’ ultimate holistic wellness

destination. From the cutting-edge spa and fitness offering – which

will target physical, mental and spiritual well-being – to the whole-foodsfocused

dining offering, wellness will flow through every element of the


For more information on Kagi Maldives Spa Island, please visit


About Kagi Maldives Spa Island:

The five-star Kagi Maldives Spa Island will launch in the Maldives’ North

Male Atoll in September 2020. The boutique 50-villa property will provide

couples, friends and solo travelers with a 360° wellness experience, just

a 15-minute seaplane or 60-minute speedboat ride from Velana International


Kagi has partnered with esteemed architect Yuji Yamazaki on the design

of the resort. At the heart of the island will sit Kagi’s 1500-square-meter

spa and wellness hub, complete with an open-air, teardrop-shaped sky

roof its core. Kagi will also house a state-of-the-art gym, two restaurants,

three bars, a dive centre and a house reef.

Guests will be able to choose from three room types, a Beach Pool Villa,

a Lagoon Pool Villa or an Ocean Pool Villa, all of which will be distinguished

by their unique locations and will house a private pool, a sun

deck and an expansive indoor-outdoor bathroom.

HOTELIER INDONESIA 46th | VOL 31 | 2020 145


Greater Savings for Dining

from 30% discount at

Holiday Inn & Suites Jakarta

Gajah Mada

JAKARTA – Dining at Holiday Inn & Suites

Jakarta Gajah Mada is now more affordable with

Today’s Special. TODAY’S SPECIAL has been

relaunched and valid at hundreds of

participating IHG hotels.

The program first launched in 2019 and was

extremely popular and successful offering

discounts in food and beverage outlets of the

participating hotel. TODAY’S SPECIAL has

been extended all the way until 30 December


Holiday Inn & Suites Jakarta Gajah Mada is

offering discounts starting from 30% for all IHG

Rewards Club members for both staying and

non-staying. TODAY’S SPECIAL discounts are

30% for Club and Gold Elite members and 35%

for Platinum Elite, Spire Elite and

InterContinental Ambassador members.



TODAY’S SPECIAL is valid for all food and

beverage outlets including; Duta Lounge, Duta

Café & Restaurant, Pool Bar and Duta Bakery.

Diners can enjoy this member-exclusive offer by

presenting virtual card on the IHG application.

Dining discounts are not applicable in

conjunction with any other discounts, offers,

promotions, membership program benefits and

voucher usage unless otherwise specified.

Other than Holiday Inn & Suites Jakarta Gajah

Mada, all of IHG Rewards Club members can

enjoy this special offer in participating hotel’s

restaurants in all over Australia, South East

Asia, Korea, India, and Middle East. Dining

discount percentages, terms and conditions

depend on each participating hotel. Diners can

visit www.ihg.com/todaysspecial for more


“Through IHG Today’s Special, we would like

to reward our loyal members furthermore and at

the same time showcase our food and beverage

outlet with its products. We also urge people

who are not IHG Rewards Club member to sign

up on site and enjoy TODAY’S SPECIAL

discount right away after becoming member,”

said Brendon Meppem as a General Manager

Holiday Inn & Suites Jakarta Gajah Mada.

Holiday Inn & Suites Jakarta Gajah Mada has

all the modern comforts guests would expect of

an international hotel offering 442 spacious

room and suites with car parking for up to 932

cars in an enviable location.

The hotel is located at the heart of key business

and leisure district in Gajah Mada and

surrounded by many attractions from historic

sites to shopping districts. Just a short 35-minute

drive from Soekarno Hatta International Airport

or a 20-minute drive from city centre, Holiday

Inn & Suites Jakarta Gajah Mada is adjacent to

Citywalk Gajah Mada where guests have direct

access to a host of shopping, dining and

entertainment options. Designed to meet the

needs of both short stay and extended stay

guests from business travellers to families,

Holiday Inn & Suites Jakarta Gajah Mada offers

variety of room types differentiated into two

categories: Short-stay and long-stay rooms.

Short-stay room offers spacious room starting

from 40 sqm completed with room amenities

such as signature soft and firm pillows,

comfortable bed and large bathroom, 50-inch

television, iPod dock, safety deposit box,

ironing facilities, etc. Meanwhile for long

staying guests, 78 spacious suites from studio, 1

and 2 bedroom suites will make guests feel like

at home. Located on the top 4 floors of the hotel,

offering panoramic views of Jakarta. Long stay

suites range from 50.1 sqm to 91.3 sqm and all

features kitchenettes, dining and living room

area, washer/dryer, convection microwave, full

size refrigerator, 50” flat screen TVs, spacious

desk areas and Nespresso coffee machine.

Whether guests planning a meeting, corporate

launch, trade-show, exhibition, cocktail party or

wedding, hotel offers 21 flexible meeting rooms

and 2733 sqm of meeting space, including 2

grand pillar-less ballrooms and an outdoor

terrace and pool deck.

Holiday Inn & Suites Jakarta Gajah Mada offers

all the features that guests expect including a

fitness centre, Tea Tree Spa, infinity pool and

children's pool. Dining outlets available at the

hotel - Duta Café & Restaurant for Asian and

International culinary exploration, Duta Lounge

for light meals or relaxing evenings, Pool Bar

for refreshing cocktails, and Duta Bakery for the

choice of guests' favourite breads and cakes - all

are designed to offer an energy-filled experience

for guests to enjoy.

Holiday Inn & Suites Jakarta Gajah Mada

Tel: +6221 2977 6800 ext. 1322

Ph: 087883802477

Instagram: @holidayinnsuites.jakarta


#joyoftravel #anihghotel #dutalounge

#holidayinnsuitesjakarta #dutacaferesto

#dutabakery #weddingatjktgm

HOTELIER INDONESIA 46th | VOL 31 | 2020 147






Belmond, part of the world's leading luxury

group, LVMH Moët Hennessy Louis Vuitton, announces

the appointment of Iain Langridge as

Divisional Managing Director Asia Pacific, as

the company continues to position the brand for

future growth.

The company is committed to strengthening its

presence in the Asia Pacific region. Langridge,

who has more than 20 years of international

hospitality experience, took up his role on

March 9, 2020, to oversee the operations and

strategic development of the brand in this important

market, based in Belmond’s regional

Headquarters in Bangkok. Langridge joins Belmond

from Louvre Hotels Group (a subsidiary of

Jin Jiang Hotels), where he was the COO &

Head of Development for Asia Pacific.

Dan Ruff, Global Head of Operations, commented:

“We are delighted to welcome Iain as

our new Managing Director for Asia Pacific.

Iain’s extensive experience leading high performing

teams and developing brands in established

and emerging markets will be

instrumental to our future growth plans as we

focus towards Asia.”

Iain Langridge said: “As we begin to see the

green shoots of recovery in the region and

people make plans to travel once again, we will

be positioned to offer experiences for travellers

to rediscover the beautiful world again. We see

an emerging trend for holidays that offer sanctuary

in nature, especially those with private villas

and pools such as on the beautiful island of Koh

Samui at Belmond Napasai, as well as a demand

for entire takeovers for the ultimate celebration,

such as a private charter of the Eastern

& Oriental Express train.”

As well as the luxury sleeper train, Belmond operates

five hotels and a river cruise within Asia.

Iain will manage the regional operations, finance,

sales and marketing, and development

teams across all six countries.

Iain continued: “Whether people are looking for

intimate seclusion or incredible celebrations, we

will be ready to welcome travellers to reconnect

with family and friends.”

Operating in 24 countries, Belmond owns and

manages some of the world’s most iconic hotels

and trains including Eastern & Oriental Express,

which journeys across South East Asia, and

Hotel Cipriani in Venice.

With a strong heritage spanning more than 40

years and 46 properties worldwide, Belmond

has established itself as a leading luxury brand

offering rare and unrivaled travel experiences

and was acquired by the LVMH group in April


About Belmond Ltd.

Belmond Ltd. part of the world's leading luxury

group LVMH Moët Hennessy Louis Vuitton, has

been a pioneer of luxury travel for more than 40

years, building a passion for authentic escapes

into a portfolio of one-of-a-kind experiences in

some of the world’s most inspiring and enriching


Since the acquisition of the iconic Hotel Cipriani

in Venice in 1976, Belmond has continued to

push industry boundaries, taking discerning

global travellers on surprising and unforgettable

journeys spanning land, water, adventure and

relaxation, with international acclaim.

The portfolio of 46 properties extends across 24

countries, encompassing three luxury safari

lodges, two river cruises, seven luxury trains, including

the iconic Venice Simplon-Orient-Express,

and the legendary ‘21’ restaurant in New


From historic city landmarks like Belmond Cadogan

Hotel and Belmond Copacabana Palace

to hidden retreats at Belmond Cap Juluca and

Belmond La Résidence d’Angkor, each incomparable

property has its own timeless story to

tell, yet the hallmarks of the brand thread

through them all: heritage, craftsmanship, and a

reputation for genuine, unscripted service in an

unrivalled location, create exceptional experiences

that stir the soul.


HOTELIER INDONESIA 46th | VOL 31 | 2020 149



Keep on GOING


will be just fine

HOTELIER INDONESIA 46th | VOL 31 | 2020 151







2020 WORLD’S


Anantara Angkor Resort Pool

view Pool And Sunbeds

HOTELIER INDONESIA 46th | VOL 31 | 2020 153







Anantara Chiang Mai Resort and Anantara

Golden Triangle Elephant Camp & Resort have

been awarded the number one and two spots

respectively in the Top 10 Southeast Asia Resort

Hotels category in the 2020 Travel + Leisure

World’s Best Awards.

The World’s Best is a travel awards programme

run by the prestigious Travel + Leisure magazine

in the USA and is based on an annual

reader survey. Readers of the magazine recognised

four Anantara properties across the

highly coveted categories and Anantara Hotels,

Resorts & Spas was ranked the ninth best hotel

brand in the world. In addition for the 2020

awards, readers ranked hotel brands for offering

the best absolute value, where Anantara was

ranked third in the Top 25.

Anantara Chiang Mai Resort also cracked the

twenty-second spot on the Top 100 Hotels in the

World list and fifth spot in the Top 15 Resort Hotels

in Asia category, followed by Anantara

Golden Triangle Elephant Camp & Resort in

twelfth place.

Anantara Chiang Mai Resort

Pool View Building Background

Anantara Angkor Resort in Siem Reap, Cambodia,

joins the company’s two Northern Thailand

resorts in the eighth spot in the Top 10 Southeast

Asia Resort Hotels category, and Anantara

Riverside Bangkok Resort was included in the

list of Top 5 Bangkok City Hotels.

HOTELIER INDONESIA 46th | VOL 31 | 2020 155

Anantara Hotels, Resorts & Spas’

full rankings in the 2020 Travel +

Leisure World’s Best Awards are:

Top 25 Hotel Brands in the World:

#9 Anantara Hotels, Resorts & Spas

Top 25 Hotel Brands that Deliver the

Most Bang for your Buck:

#3 Anantara Hotels, Resorts & Spas

Top 100 Hotels in the World:

#22 Anantara Chiang Mai Resort, Chiang

Mai, Thailand

Top 15 Resort Hotels in Asia:

#5 Anantara Chiang Mai Resort, Chiang

Mai, Thailand

#12 Anantara Golden Triangle Elephant

Camp & Resort, Chiang Saen, Thailand

Top 10 Southeast Asia Resort Hotels:

#1 Anantara Chiang Mai Resort, Chiang

Mai, Thailand

#2 Anantara Golden Triangle Elephant

Camp & Resort, Chiang Saen, Thailand

#8 Anantara Angkor Resort, Siem Reap,


Top 5 Bangkok City Hotels:

#5 Anantara Riverside Bangkok Resort,

Bangkok, Thailand

Anantara is a luxury hospitality brand for modern

travellers, connecting them to genuine places,

people and stories through personal experiences,

and providing heartfelt hospitality in the world’s

most exciting destinations. The collection of distinct,

thoughtfully designed luxury hotels and resorts

provides a window through which to journey

into invigorating new territory, curating personal

travel experiences.

From cosmopolitan cities to desert sands to lush

islands, Anantara connects travellers to the indigenous,

grounds them in authentic luxury, and

hosts them with passionate expertise. The portfolio

currently boasts over 40 stunning hotels and

resorts located in Thailand, the Maldives, Indonesia,

Vietnam, China, Cambodia, Malaysia, Sri

Lanka, Mauritius, Mozambique, Zambia, the UAE,

Qatar, Oman, Tunisia, Portugal and Spain, with a

pipeline of future properties across Asia, the Middle

East, Africa and Europe.

The brand’s premier vacation ownership programme,

Anantara Vacation Club, extends the opportunity to own

a share in the Anantara experience with a portfolio of

eight luxurious Club Resorts as well as travel privileges

at partner resorts and hotels worldwide.

Anantara Golden Triangle Elephant

Camp And Resort Exterior View Pool

For more information on Anantara Hotels, Resorts &

Spas, please visit www.anantara.com.

Follow us on Facebook: www.facebook.com/anantara;

Twitter and Instagram: @anantara_hotels

Four Seasons Hotel One Dalton Street, Boston

Selects ASSA ABLOY to Provide Latest in Security

Technology and Customized Door Lock Design

61­story skyscraper property leverages industry

technology and expertise from ASSA ABLOY Global

Solutions and ASSA ABLOY Opening Solutions to

implement custom­tailored VingCard Essence looks.

Stockholm ­ March 18, 2020 ­ ASSA ABLOY Global

Solutions has announced the implementation of

custom­designed VingCard Essence door locks

alongside VingCard Signature RFID locks at the Four

Seasons Hotel One Dalton Street, Boston. A newly

opened and modern 61­story skyscraper that serves

as both a hotel and residential building, Four

Seasons Hotel One Dalton Street, Boston, sought

out the combined expertise of both ASSA ABLOY

Global Solutions and ASSA ABLOY Opening Solutions

Americas to implement a customized state­of­theart

security access system that could also match the

building's exterior design and sleek style.

With both ASSA ABLOY Global Solutions and ASSA

ABLOY Opening Solutions Americas belonging to the

ASSA ABLOY Group, the global leader in access

solutions, property leadership was able to draw

upon a vast array of resources in industry expertise

and innovation to devise a security access solution

that could meet precise needs. Desiring to maintain

its modern appearance and incorporate the

building's triangular exterior design into interior

spaces, the hotel opted to implement VingCard

Essence by ASSA ABLOY Global Solutions due to the

lock's minimalistic style. With all electronic

components incased within the door itself and only

a sleek RFID/BLE reader visible to guests, VingCard

Essence can circumvent the unmistakably

commercial and bulky appearance of traditional

hospitality­based door locks.

To fulfill the property's goal of implementing a

triangular design within hallway environments, ASSA

ABLOY Opening Solutions Americas leveraged its

SPAR (special application request) program to

develop a custom­tailored handle that mirrored the

building's exterior appearance. This was

accomplished with ASSA ABLOY design engineers

working with the hotel's architects to render an

initial design on a 3D printer, allowing for any

required changes to be effortlessly made. Once the

appropriate design was successfully identified, the

finalized handle was then fitted to all doorways to

ensure a seamless, uniform look.

In addition to its attractive design, VingCard Essence

comes equipped with the highest standard in

security encryption protocols to protect against the

risk of unauthorized access. A solution engineered

using ASSA ABLOY Global Solutions' future­proof

philosophy, VingCard Essence locks are also Mobile

Access compatible, allowing hotel leadership to later

provide guests with the ability to use personal

devices as a secure guestroom key once brand or

demographic demands change and without the

need to replace existing hardware. Able to

seamlessly integrate with the property's online

system that controls guestroom thermostats,

VingCard Essence further assists with energy

management goals by indicating when a room has

become occupied or vacant and allowing

temperatures to be adjusted accordingly.

Additionally implemented were VingCard Signature

RFID locks for parcel delivery rooms located within

the building's residential areas. This ensures that

authorized delivery personnel can securely drop off

and store resident packages without having to enter

individual apartment units. As companies

recognized for their ability to accommodate specific

customer preferences, ASSA ABLOY Global Solutions

and ASSA ABLOY Opening Solutions Americas are

further credited by the hotel for ensuring a seamless

installation process with minimal interruption to

other operations. This was achieved by pre­installing

all hardware onto doors off­site, saving time and

reducing the potential for inadvertent errors.

About ASSA ABLOY Global Solutions

The ASSA ABLOY Group is the global leader in access

solutions. Every day, we help billions of people

experience a more open world. ASSA ABLOY Global

Solutions is dedicated to reimagining how people

move through their world. Our expertise in

customer journey mapping, innovation and service

design leads to the invention of new security

solutions that create value for our clients and

exceptional experiences for end users. For the

hospitality market, these solutions include

integrated software systems, mobile access and

location solutions designed to help our customers

enhance the hotel guest experience, while

improving operational efficiency. In order to provide

best­in­class customer service, we offer support in

more than 166 countries.







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