45 Edition 2020 FINAL

Established 2006 in Dubai ,Hotelier Indonesia covers hotel management companies and every major chain headquarters. Hotelier Indonesia reaches hotel owners, senior management, operators, chef and other staff who influence, designers, architects, buyers and suppliers for hospitality products and services . We more unique than any other hotel publication in the world / 24Hrs WA : +6281219781196 / www.hotelier-indonesia.com

Established 2006 in Dubai ,Hotelier Indonesia covers hotel management companies and every major chain headquarters. Hotelier Indonesia reaches hotel owners, senior management, operators, chef and other staff who influence, designers, architects, buyers and suppliers for hospitality products and services . We more unique than any other hotel publication in the world / 24Hrs WA : +6281219781196 / www.hotelier-indonesia.com


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45TH | VOL 30 | MAR-APR 2020






45th | Vol 30 | 2020 | www.hotelier-indonesia.com


G H M L u r e s

Kretschmann Back to

Lead Chedi in Maldives.

One of the ‘first generation’

of general managers to

open GHM properties from

the Far East to the Middle

East is flying the Chedi flag

again as he prepares to

introduce a new resort on

Kudavillingili Island in the

Maldives later this year.


Introducing Nirjhara,

a resort redefining

sustainable luxury

- A secluded jungle experience

with a side of

opulence awaits guests at

this Tabanan addition



How COVID-19 and the global hotel

industry: A roadmap to recovery

The total number of festival travelers

didn’t even hit 152 million this year.

Compare that to the 2019 Spring

Festival, which reached 420 million, and

Chinese hotels were down 64%.

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 3




As Fusion grows its hotel portfolio

with the opening of Fusion Suites

Vung Tau, the wellness-focused

hospitality group has appointed

seasoned hotelier, Stuart John Lyall,

to manage the new property




Women’s Day was first held in New

York City on February 28, 1909. The

United Nations began celebrating

International Women’s Day on

March 8th, 1975, thus making 2020,

the 45th International Women’s Day.





relating to the spread of

the COVID-19 and largescale

travel restrictions put

in place are having a direct

impact on hoteliers across

the Asia-Pacific (APAC)













Hotelier Indonesia


Hotelier Indonesia News


Hotelier Indonesia Jobs


Hotelier Indonesia Events


Hotelier Indonesia Tabloid


Hotelier Indonesia Golf


Hotelier Indonesia Advertise


Hotelier Indonesia Hotel Deals


Hotelier Indonesia Suppliers

www.suppliers .hotelier-indonesia.com

Hotelier Indonesia Spa

Dear Hotelier Indonesia

Indonesia now is on alert, many

events canceled and some are postpone

due to the COVID-19 Outbreak.

Governoor has announced to closed

all Jakarta Tour destination to protect

people from the covid-19 spreads.

And suggest to closed all schools and start

recommend to avoid gathering, amid the

outbreak. Therefore please check all events

schedules before you make hotel and flight

reservations . This outbreak has hit Hospitality Industry in

every aspects. This global outbreak has announced by WHO as pandemic

and everyone has ordered to be ready and avoid the spreads.

Please take care yourself and family.

Rachel Grier, IDeaS Area Vice President, Asia Pacific Concerns relating

to the spread of the COVID-19 and largescale travel restrictions put in

place are having a direct impact on hoteliers across the Asia- Pacific

(APAC) region. So, what should hoteliers consider when seeking to

address the business challenges posed by the emergence of COVID-

19? Read on Page 14.

Check out what Yuki Hu, Eva Liu and George Yu advice regarding

COVID-19 and the global hotel industry: A roadmap to recovery start

on Page 44

Not to miss Bali Brand & Residence March 2020 Report from Horwarth

HTL in this edition, plus Many many more to read ... again, always

protect yourself and be safe!


Hotelier Indonesia Booking


Hotelier Indonesia Shop

Editor In Chief | Founder

Hery Sudrajat



45th | Vol 30 | 2020 | www.hotelier-indonesia.com 5







EST 2006


How does your company embrace diversity, inclusivity and empowerment through equality?











45TH | VOL 30 | MAR-APR 2020







Hotelier Indonesia (No ISSN:2088-4060) and Hotelier-

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occur, consequently readers using this information do so

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rendering legal or financial advice. Although persons and

companies mentioned herein are believed to be reputable,

neither Hotelier Indonesia, nor any of its employees,

sales executives or contributors accept any responsibility

whatsoever for such persons’ and companies’ activities.

No part of this publication and/or website may be reproduced,

stored in a retrieval system or transmitted in any

form without prior written permission of the Publisher.

Permission is only deemed valid if approval is in writing.


Contact : info@hotelier-indonesia.com

Advertise : sales@hotelier-indonesia.com

Ads Material : material@hotelier-indonesia.com

24 hrs WhatsApp : +62.812.1978.1196


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45th | Vol 30 | 2020 | www.hotelier-indonesia.com 7





Guests and Romans can enjoy,

from Monday to Saturday, one

of the world’s most loved ingredients

in a whole host of delicacies:

hot dark chocolate and gianduja

with toppings and spices such as

star anise, crushed pistachios,

ginger, chilli or crispy puffs; a

special cappuccino with three

chocolates; a selection of pralines

and truffles; petite patisserie,

biscuits and chocolate-coated

ginger, orange and lemon zest;

strawberries with chocolate and

champagne and the typical Italian

dessert of Tiramisu, revisited

by Hotel Eden’s Executive Chef

Fabio Ciervo and created on the






Botanica offers plenty of space

for private events and large

group dining. We love large

groups and can prepare a selection

of menu options showcasing

our modern Australian cuisine

specifically tailored to your preferences.

Whether you are hosting

a family group of 10 guests

or want to take over Botanica

for the night, we’ve got you covered.Our

experienced team can

assist you all areas from menu

design with matching wines to

bespoke decorations. reservation@botanicabali.com





“Gaeng Choo Chee” of

grilled prawn with Thai

basil, kaffir lime and coconut

cream. The beloved

Bali restaurant, helmed by

revered chef Will Meyrick,

has embraced a broader

exploration of Asia and

revamped existing offerings

to reflect the chef’s

ample travels as of late.

“I’ve done a lot of travelling

in the past year and wanted

to introduce more diversity to

the menu,” Meyrick says of

the decision to overhaul the

dishes at the fine diner.

advertise now





66 20


45th | Vol 30 | 2020 | www.hotelier-indonesia.com

André Kretschmann

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 11


SINGAPORE (Mar. 2, 2020) — One of the ‘first

generation’ of general managers to open GHM

properties from the Far East to the Middle East

is flying the Chedi flag again as he prepares to introduce

a new resort on Kudavillingili Island in the

Maldives later this year.

André Kretschmann, who started with GHM in 1995,

has assumed pre-opening responsibilities at The Chedi

Kudavillingili, the group’s first property in the Maldives.

Located within a half-hour speed boat ride of Malé

International Airport, the new 99-villa resort will feature

36 overwater villas, a 150-metre long pool and a spa

with eight overwater treatment rooms.

The Kudavillingili appointment closes the loop on

a remarkable 25-year run in Asia that began with

Kretschmann’s work as general manager at The Financial

Club Jakarta, then a GHM property.

“As part of that first generation, André really helped to

define the image of a GHM manager,” said GHM President

Hans R. Jenni, who co-founded the group with hotelier

Adrian Zecha in 1992. “The precedents he established

then proved to be the substance of a foundation we’ve

been building on ever since, and we’re thrilled to have

him back.”

Sri Lanka for another two-year assignment on a GHM

interest in Colombo.

He parted company with GHM in 2005 for stints as

general manager at a Leading Hotel of the World on

Koh Samui in Thailand and at a Shangri-La resort on

Boracay in the Philippines before he settled into a

6-year stop as director for hotel openings at LVMH –

Hotel Management, Maison Cheval Blanc where he

managed the debuts of properties in the Maldives,

Oman and Egypt.

He returned briefly to GHM in 2015 for a one-year

assignment on Bali and has worked since 2016 as

the director of resort and villa operator, TempleTree

International, in Bangkok.

A German national, Kretschmann received his diploma

in hotel management in Heidelberg in 1981 and spent

his first years in the hospitality industry at hotels in

Germany and the UK, as well as a two-year term, 1989-

1991, at the Mandarin Oriental in Hong Kong.

In 2019, he was elected to membership in London’s

Institute of Hospitality as a fellow.

After Kretschmann’s two-year run with GHM in Indonesia,

he took charge of The Chedi Phuket in Thailand, then

opened The Chedi Muscat in 2003 before moving on to


45th | Vol 30 | 2020 | www.hotelier-indonesia.com


Established in 1992, GHM (General

Hotel Management Ltd.) is known

for conceptualising, developing

and operating an exclusive group of

hotels and resorts. With an intimate

portfolio and more projects in

the pipeline, GHM prides itself in

providing guests with an unrivalled

lifestyle experience.

Each GHM property is an original. A

symbiotic relationship between the

hotel and the local culture enables

GHM to provide guests with a

genuine, close-up experience of the

best each destination has to offer.

The signature GHM style melds

contemporary interpretations

of Asian designs and distinctive

local touches to create inspired,

memorable spaces.

GHM’s portfolio includes:

The Chedi Al Bait, Sharjah, UAE, The

Chedi Muscat, Oman, The Chedi

Andermatt, Switzerland, The Chedi

Luštica Bay, Montenegro

GHM properties currently

under development:

The Chedi Kudavillingili, Maldives,

The Chedi Mumbai, India, The Chedi

Khorfakkan, Sharjah, UAE, Th e

Chedi Zhudong, Hsinchu, Taiwan

The Chedi Club Zhudong, Hsinchu,

Taiwan, The Chedi Residences

Zhudong, Hsinchu, Taiwan

In addition to these, GHM has

joined with like-minded partners

and entered into meaningful

collaborations to deliver innovative

brands, continuing its legacy

of setting new benchmarks of

excellence in the hospitality


Ahn Luh

A hn Luh is a joint venture

partnership forged among Duan

Qiang, the first Chairman of Beijing

Tourism Group (1998-2019), the

present president of China Tourism

Association and chairman of the

Union of World tourism, Adrian

Zecha, the visionary behind

Amanresorts, along with Hans R.

Jenni, President and Director of

GHM. It is a brand that combines

the essence of Old World Chinese

hospitality in today’s context of

contemporary elegance, reflecting

in its service, architectural design

and interior décor, how tradition

and modernity can intertwine to

present an original, urban resort


The Ahn Luh portfolio


Ahn Luh Zhujiajiao, Shanghai, Ahn

Luh Lanting, Shaoxing , Ahn Luh

Qiandao Lake, Hangzhou , Ahn Luh

Nanjing, Jiangsu (2021), Ahn Luh

Zhuhai, Guangdong (2022)

Tin Hotels

TIN Hotels is the new artisanal

brand by GHM focusing on

lifestyle experiences. By pushing

the boundaries of what a new

generation of hotels can be to

a global traveller, our goal is to

provide guests with social spaces

that deliver unrivalled communal

experiences, great style and

wholesome nutrition at a more

accessible price point without

compromising the standards that

our world-class luxury brands are

known for. For more information,

please visit www.GHMhotels.com

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 13


45th | Vol 30 | 2020 | www.hotelier-indonesia.com

Managing Revenue Amidst

APAC Travel Restrictions

By Rachel Grier, IDeAS, Area

Vice President, Asia Pacific

Concerns relating to the spread of the COVID-19 and largescale

travel restrictions put in place are having a direct impact

on hoteliers across the Asia-Pacific (APAC) region. While the

full picture of reduced demand for hotel rooms across the

region is only beginning to be understood, STR Global has

indicated that “Singapore, Bangkok and Bali, all popular markets

for outbound Chinese travelers, have seen the decline

continue in occupancy from their normal respective levels.”

In particular, the tourist destination of Phuket is forecasting

challenging operating conditions with hotels’ on the books

occupancies for March in the 40-50% range, versus last year

where 70-80% was on the books for the same period.


45th | Vol 30 | 2020 | www.hotelier-indonesia.com 15

Markets that source a large portion

of their guests from mainland

China, and other affected

regions like Korea, are being

most affected by the current

travel restrictions. However, as

no one can accurately predict

the extent to which the virus will

spread, hoteliers across the wider

APAC region are understandably


So, what should

hoteliers consider

when seeking to

address the business

challenges posed

by the emergence of


Firstly, hoteliers must avoid making

‘gut-instinct’ or emotional

decisions in the face of current

market uncertainty. Rather they

should focus on rational, analytical

and data-based strategic approaches

to pricing.

For example, when faced with a

high volume of cancellations or

low demand from countries affected

by COVID-19 hotels might

be tempted to offer short-term

discounts and to start relying

on more expensive distribution

channels to try and attract bookings

from other markets. While

this might seem like a good strategy

for the short term, it is a very

long road to recovery from these



A key lesson learnt from previous

instances of market uncertainty—such

as the global financial

crisis—is that although price cuts

may deliver a brief spike in volume

in the short run for a hotel,

they can also result in long-term

pain for any hotel that pursues

this strategy.

Hotels that instigate aggressive

downward price action in the

face of market uncertainty tend

to face challenges when demand

picks up. These properties experience

resistance to any price

increases from customers who

have a lower reference point value

for a hotel’s rooms and services.


45th | Vol 30 | 2020 | www.hotelier-indonesia.com

Additionally, if competing properties also reduce

prices as a reaction to your own discounting efforts,

these rival properties may not follow your

attempted price increase in the future, making it

difficult for you to return your prices to previous

levels for some time to come.

Hoteliers should not panic when faced with market

uncertainty resulting from lower demand due

to COVID-19. Slowdowns happen in all regions

and business (nearly) always comes back. Do

not implement anything you might regret later—

such as giving too much business to costly thirdparty

booking channels. Rather, take a long-term

view of what is best for your business.

It is not only tourist destinations popular with

Chinese travelers and hotel room revenues that

are being impacted by COVID-19. The viability

of major conferences and events are also being

affected due to travel restrictions. Already

the HSBC Singapore Rugby Sevens has been

postponed from April to October over COV-

ID-19 fears, and many corporate conferences

with potentially lucrative event-space reservations

may be similarly at risk of disruption.

Any hotelier who currently is, or may in the future,

be impacted by lower demand due to CO-

VID-19 related travel restrictions needs to have

a plan, even if it will not be fully implemented.

As hoteliers deal with increased demand uncertainty,

it is critical they map out and stress test

best-to-worst case scenarios and the activities

to counter each.

Activities should be multi-functional and cover

varying “what-if” scenarios. For example, what

if corporate demand drops by 10 percent? What

if group bookings fail to materialise? What if

weekend demand declines by 25 percent? Hoteliers

need to explore how their marketing teams

could redeploy and reassign planned campaign

funds to generate and secure alternative business

and new markets.

Revenue managers are instrumental in finding

alternative revenue sources and helping create

new ones in times of uncertainty. If weekday

demand declines significantly due to lower destination

visitation numbers as a result of lower

traveler numbers from China, revenue managers

should work with their sales and distribution

teams to explore alternative revenues to

make up some of the lost demand (e.g., locally

sourced business, meetings & events, etc.).

How much revenue can a hotel

protect by locking in contracts

for longer periods of time?

Hoteliers should also look at if their post booking

pre/at arrival upsell activities are optimised

and always take a long-term view with any decision-making.

The best way to prepare for future uncertainty

is by being certain about your own business

strategies under any condition. Hotels looking to

implement new promotions should look to simulate

what-if analysis and run A/B testing on potential

pricing scenarios, so they aren’t blindly

launching new campaigns at critical times for

their business.

Hoteliers must continue to execute a revenue

management strategy focused on not just the

next few months, but the next several years. The

overall trend for the hotel industry is and will remain

positive, tied to predicted sustained growth

for business and leisure travel at a global scale.

The bottom line for hotels operating across the

APAC region is that this is no time to panic, but

it is time to plan.

For more information,

please visit: www.ideas.com

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 17

IDeaS Launches Hotel Industry’s

First Total Revenue Forecasting

and Planning Tool

Through automation and scientific forecasting, IDeaS RevPlan will enable Asia-Pacific Hoteliers to

build out forward-looking total revenue plans

Singapore—March 5, 2020—IDeaS Revenue Solutions, the world’s leading provider of revenue management

software and services, announced today IDeaS RevPlan, a cloud-based module built to

complement its flagship RMS products. The module is designed to take the pain out of budgeting and

forecasting a hotel’s total business, including food and beverage outlets.

Until now, hotels have relied on manual forecasting and data collection to plan operations for their

total business. This error-prone, time-consuming process leads to inefficient labor costs, siloed decisionmaking

and smaller profits.

Utilising advanced revenue science, RevPlan enables revenue managers, finance directors and hotel

leaders to effectively budget, plan and strategise using automation and scientific forecasting.

“Hoteliers face many challenges when it comes to the planning and budgeting of their total business.

Essential data is spread out and isolated, the manual process is prone to errors and non-rooms revenue

is left on the sidelines. That’s why we developed RevPlan, a budgeting and planning solution built for

and by hoteliers,” said Sanjay Nagalia, co-founder and chief operating officer, IDeaS.

With RevPlan, hoteliers will be able to increase the profitability of all revenue streams, from guest rooms

to food and beverage, with scientific forecasting for more precise planning.

RevPlan consolidates hotel data at the enterprise level to easily drive more strategic decision-making

by revenue stream, region or brand. The solution will also help boost hotel operational efficiencies with

automated data collection and intelligence.

About IDeaS

IDeaS, a SAS company, is the world’s leading provider of revenue management software and services.

With over 30 years of expertise, IDeaS delivers revenue science to more than 13,000 clients in 140

countries. Combining industry knowledge with innovative, data-analytics technology, IDeaS creates

sophisticated yet simple ways to empower revenue leaders with precise, automated decisions they can

trust. Results delivered. Revenue transformed. Discover greater profitability at ideas.com.



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45th | Vol 30 | 2020 | www.hotelier-indonesia.com 19




Karma Kandara


its wellness

program for



45th | Vol 30 | 2020 | www.hotelier-indonesia.com


Access Point Financial Provides $11M in Financing for Sheraton

Chicago Northbrook Renovation

Recognized leader in hospitalityfocused

lending steps in to assist with

the continued repositioning of the

Sheraton brand with Chicago hotel


CHICAGO - March 12, 2020 - Access

Point Financial, LLC (APF), a leading

direct lender and specialty finance

company focused exclusively on the

hospitality industry, today announced

the completion of an agreement with

a Chicago-based ownership group to

provide $11 million in financing for

the renovation of the Sheraton Chicago

Northbrook Hotel. The Sheraton

Chicago Northbrook Hotel opened in

2008, and is located in Northbrook,

Illinois, a suburb of Chicago. The

161-room hotel selected Access Point

Financial for financing in order to fund

a recapitalization and renovation of the

entire property as part of Marriott’s

ongoing improvement of the entire

Sheraton brand. The update is expected

to commence over the next several


The borrower acquired the property in

late 2019. Access Point Financial was

able to fund the hotel’s renovation due

to the organization’s accommodating

and flexible loan structure, as well

as its extensive knowledge and

understanding of the hotel industry.

Aimbridge Hospitality will continue

to manage the property following the


“The Sheraton Chicago Northbrook

is well-positioned in the market and

is located five miles from Chicago

Botanical Gardens and nine miles from

Northwestern University.

This is an ideal property for the area,

and we are excited to be included in

its reimaging. The Sheraton brand is

making great strides as it modernizes

itself, and we think this property

will benefit greatly from an infusion

of capital and creativity,” said

Matthew Hick, Director of Business

Development at Access Point Financial.

For more information on Access Point

Financial’s comprehensive portfolio of

hospitality-focused financial services,

Please visit www.accesspointfinancial.


About Access Point Financial |

Founded in 2011, Atlanta-based Access

Point Financial, Inc. (APF) is a direct,

full-service specialty lender focused on

the hospitality industry, offering a fullservice

lending & advisory platform

that provides financing to qualified

hotel franchisees of all major brands

and independent boutique hotels

throughout the United States & Canada.

For additional information, please visit


45th | Vol 30 | 2020 | www.hotelier-indonesia.com 21

Swiss-Belhotel International

unveils the sensational Swiss-

Belinn Cikarang, Indonesia

Picture: Mrs. Maria Johanna Halim - Vice

Director of PT. Arga Anantya and Mr. Emmanuel

Guillard - Senior Vice President of Operations

and Development for Indonesia, Malaysia and


HONG KONG – Swiss-Belhotel International has

increased its substantial Indonesian footprint

with the unveiling of Swiss-Belinn Cikarang –

a strategically located three-star property in

Jababeka, Cikarang, the biggest industrial estate

in Southeast Asia. The global hospitality management

chain officially took over the 138-room

hotel – formerly known as Celecton Jababeka

– on 1 March, 2020.Swiss-Belinn Cikarang is

located in the Jababeka complex, a fully-integrated

township in the Bekasi Regency of West

Java. The hotel is a mere 35km east of Jakarta

and 45km from Halim Perdana Kusuma Airport

– making it the affordable hotel of choice for

discerning leisure and business travellers. Swiss-

Belinn Cikarang also provides convenient access

to an array of excellent entertainment and shopping


Mr. Gavin M. Faull, Swiss-Belhotel

International Chairman and

President, said the Group was

“very excited” to add Swiss-Belinn

Cikarang to its global portfolio.

“Surrounded by activities and attractions,

including the Jababeka Golf

& Country Club, this is the perfect

hotel and destination for out-oftown

events and guests who need

a break from the bustling city,” he

said. “With its blend of international

services and warm Indonesian hospitality,

all at an affordable price,

Swiss-Belinn Cikarang is the ideal

choice for every occasion.”

“This is an exciting time for the

company in Indonesia,” Mr. Faull

continued. “Swiss-Belinn Cikarang

is one of nine properties we will

launch in Indonesia this year, with

another three properties added to

our portfolio by 2022. That will give

us a remarkable 84-property presence

in the country, where we were

named ‘Indonesia’s Leading Global

Hotel Chain’ for an unprecedented

ninth time at the recent Indonesian

Travel and Tour Awards 2019-20.”

Swiss-Belinn Cikarang’s stylish, contemporary

rooms and suites are fully

equipped with a twin bed or queen

bed along with modern international

amenities such as cable TV,

complimentary Wi-Fi, a mini-fridge,

a refreshing rain shower, a work

desk, an eco washer and tea and

coffee facilities.

The Suites offer additional space

and style with a separate living

area. The Deluxe Rooms have warm

tones and large windows that frame

panoramic views.

The hotel’s excellent dining options

include Swiss Café, a bright and

inviting all-day restaurant serving

a buffet breakfast and outstanding

local and international cuisine

throughout the day.

Swiss-Bistro is an all-day dining

option offering a variety of delicious

Indonesian and international cuisine

as well as an extensive beverage

menu, while Hanatomi Izakaya is a

buzz-generating Japanese restaurant

that delivers an unforgettable

and affordable culinary experience

complete with a casual vibe, fusion

cuisine, an enticing à la carte menu,

a selection of fine cocktails, mocktails,

wines and spirits, and live

music. The restaurant is perfect for

after-work drinks. In-room dining is

also available around the clock.

Swiss-Belinn Cikarang provides

business travellers with comfortable

and convenient accommodation,

a range of stylish meeting rooms

and access to a banqueting team

that delivers memorable functions

tailored to specific needs. The

hotel features seven state-of-theart

meeting rooms and a stunning

ballroom that are ideal for all types

of events – from intimate strategy

sessions, training seminars and

workshops to large-scale conferences,

glittering gala dinners and

social soirées for up to 500 guests

The property also features a relaxing

sauna, an inviting rooftop

swimming pool, a kid’s pool and a

fully equipped fitness centre with

panoramic views.

Myriad nearby attractions include

Lippo Cikarang Mall, a modern

shopping centre, Waterboom Lippo

Cikarang, an aquatic attraction

offering fun for the whole family,

and the Puri Nirwana Waterpark.

For more information about Swiss-

Belhotel International, please visit


swiss-belhotel.com | zesthotel.com


45th | Vol 30 | 2020 | www.hotelier-indonesia.com

CAN THO, Vietnam (13 March 2020) — Yoga fans and wellness

enthusiasts will learn to master essential poses while calming

their minds and re-energizing their bodies with new, multiple-day

healthy yoga retreat packages at Azerai Can Tho.

The retreats are for experienced practitioners and newcomers alike,

and include 6 day/5 night (“Ultimate Yoga Retreat”) and 4 day/3

night (“Essential Yoga Getaway”) options. All retreats feature twicedaily

yoga sessions, daily spa treatments and specially designed

healthy “yogic menus” for breakfast, lunch and dinner.

Located on a private islet on the Hau River in Vietnam’s Mekong

Delta and accessible only by boat, Azerai Can Tho offers a peaceful

natural setting for the retreats, with a breezy outdoor yoga pavilion

overlooking mature banyan trees and lush greenery. The resort is

secluded but close to the city of Can Tho.

“Azerai Can Tho is a popular destination for wellness holidays, and

these new yoga retreats allow guests to embrace the natural splendor

of our surroundings in an active, immersive and completely

rejuvenating new way,” said General Manager Vuko Kralj.

All retreats begin with a wellness consultation and introductory

yoga session on the first evening, followed by a healthy dinner at

the resort’s Cafe.

Mornings typically begin with a special detox tea made with turmeric,

ginger, lemongrass and orange peel (and optional lime juice

and honey). Then it’s time for the first of the day’s two yoga sessions:

a 60-minute dynamic hatha yoga and static asanas session.

During their stay, guests will have one breakfast served on board

the resort’s luxury boat, as they take in the sights and smells of the

Nine Dragon River Delta. All meals served as part of the healthy

yoga retreats

feature detailed calorie counts and dietary highlights, with most

dishes including vegetarian, gluten-free, egg-free and dairy-free


Azerai Can Tho

Introduces 4- and

6-Day Healthy Yoga

Retreat Packages

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Each afternoon, guests will experience a different spa treatment,

such as traditional Vietnamese oil therapy or a harmonious facial

treatment, at The Azerai Spa, in addition to steam and sauna

sessions to detoxify the body and relax the muscles. An evening

60-minute hatha yoga session caps each day before another

healthy dinner at the Cafe.

Also included in the retreats are pranayama breathing practice,

meditation sessions, a live cooking session, and herbal teas

and snacks, including nourishing natural juices such as “Immune

Booster,” made with spinach, celery, lemon, ginger and apple, and

“Glowing Skin,” which features beetroot, orange, apple, cucumber

and celery.

Healthy yoga packages are priced at 65,850,000 VND (2,833 USD)

for the “Ultimate Yoga Retreat” and 38,500,000 VND (1,656 USD) for

the “Essential Yoga Getaway.” For more information or reservations,

please contact reservations.cantho@azerai.com.

For more inquiries, please visit: www.azerai.com

About Azerai

Azerai hotels and resorts are designed for travellers who seeks for

an authentic travel experience. From the building materials to the

menu selections, every detail in the hotel has been strictly selected

and matched in order to create extraordinary enjoyment for guests.

From the moment the guests step inside the hotel, they can feel

the strong local culture and integrate into the local community


Azerai first hotel located on Vietnam’s Mekong Delta and the bustling

riverside city of Can Tho. Azerai hopes to offer guests a distinct

experience to explore new destinations by providing elegant and

comfortable accommodation services in a hidden area.

Azerai La Residence, Hue, is an enchanting luxury hotel situated on

the fabled Perfume River. The design of the hotel embraces a contemporary

rendition of Art Deco, and expresses the French colonial



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Ovolo Bali

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Ovolo has today announced the purchase of the

Citadines Kuta Beach Bali, the group’s first property

outside of Hong Kong and Australia, representing its

vision to become a truly global hospitality company

with particular focus on South East Asia, Australia,

New Zealand, United States and United Kingdom.

The 194-room property consists of 182 studio rooms,

nine one-bedroom suites and three two-bedroom

suites, an all-day dining restaurant, rooftop pool &

bar, gym and conferencing facilities.

Ovolo Group

Expands to Bali

In early 2020, Ovolo will announce its future plans

for this property in which it will be reimagined to be

inline with Ovolo Group’s ethos and philosophies.

Commenting on the acquisition, Girish

Jhunjhnuwala, Founder & CEO of Ovolo Group

said, “This acquisition demonstrates our vision to

become a truly global hospitality company, offering

guests unrivalled effortless experiences across

our hotels, bars and restaurants.” Girish continued,

“We look forward to being able to reinvent this hotel

and it’s food and drink concepts in true Ovolo style,

bringing a fresh take on hospitality to Bali.”

Ovolo Group officially takes over Citadines Kuta

Beach on November 1, 2019.


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Ovolo 1888 Mister Percy

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 27


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About Ovolo Group

Ovolo Group was founded by entrepreneur, Girish

Jhunjhnuwala in 2002 and has quickly become one of

Hong Kong’s most dynamic and largest independent

owner, operator hospitality firms by providing business

and leisure guests with the best in effortless living across

numerous hotels and F&B outlets internationally.

The company keeps in touch with the modern traveller

through award-winning interior designs, detail-driven

comforts, focused value-added service like free mini bar,

breakfast, Wi-Fi plus more and cutting-edge technology

- all done in Ovolo’s signature style. At the 2019 HM

Awards, Ovolo Hotels were acknowledged for Hotel and

Accommodation Excellence, receiving the accolade “Hotel

Brand of the Year”.

A proud Hong Kong brand, Ovolo Group remains a familyowned

and privately-operated business operating four

hotels and four restaurants in Hong Kong, and six hotels

and five restaurants across Australia in Sydney, Melbourne,

Canberra and Brisbane. Ovolo is also developing new

hotels in Melbourne, Australia (South Yarra and South

Melbourne) and Bali, Indonesia.

Ovolo Group has also recently launched Mojo Nomad a cohabitation

concept for global nomads that combines travel,

lifestyle and community at its core. Mojo Nomad’s currently

located in Hong Kong’s Central and Aberdeen Harbour

neighbourhoods and will be entering the Australian market

in the near future.

Check out OVOLO Group images next pages.

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 29

Ovolo Central B.I.G..

Ovolo Central-B.I.G

Ovolo Inchcolm Charleston Room

Ovolo Inchcolm Salon de Co

Ovolo Nishi


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Ovolo Nishi Mosaic Room


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Ovolo The Valley The Games Room

Ovolo Southside TQM


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Ovolo The Valley. The Games Room

Ovolo Woolloomooloo B.I.G

Ovolo The Valley The Grand Hall and

The Games Room

Ovolo Woolloomooloo Piper Room


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Ovolo Woolloomooloo Piper Rooms


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Yemenite butter bread, ox heart tomato, zhug chili

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Beetroot pastrami, smoked rye,

horse radish

Albacore tuna, persimmon, fermented

kohlrabi, dill oil 2



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Stuart Lyall

Fusion Vietnam Hotel

General Manager

March 2020

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Stuart Lyall Appointed General Manager of Fusion

Newest Vietnam Hotel

HO CHI MINH CITY (March , 2020) — As Fusion grows its hotel

portfolio with the opening of Fusion Suites Vung Tau, the

wellness-focused hospitality group has appointed seasoned

hotelier, Stuart John Lyall, to manage the new property.

The new general manager is already leading the hotel

through its soft-opening phase and putting plans into action

for an April grand opening. Stuart’s most recent role had

him guiding Selong Selo Resort & Residences in Lombok,

Indonesia through its soft opening phase, where he was the

GM responsible for everything from establishing and implementing

CSR to acting as director of sales and marketing.

Fusion’s newest hotel, Fusion Suites Vung Tau, is a 19-storey

property featuring 171 well-appointed suites and apartments,

a multitude of dining options, a 12-treatment room

maritime-inspired spa, yoga studio, and a rooftop infinity

pool. The property offers views of the ocean, and complements

the setting with playful interiors dressed in sea green,

ocean blue, and a wide range of ocean-inspired hues in

between. Located in the heart of Vung Tau, the hotel is just a

short trip by boat or road from Ho Chi Minh City.

Fusion Suites Vung Tau, 2 Truong Cong Dinh Street, Vung Tau

city, Vietnam.

Prior to his time in Indonesia Stuart was based in Khao Sok,

Thailand from 2017 - 2018 where he also held a general manager

role. At Our Jungle Camp, like at Selong Selo, he wore

many hats under the GM umbrella, from construction manager

during the initial build to guest services management.

Much of Stuart’s hospitality experience comes from his

time with world leading Australian Cruise company, Travel

Marvel (part of APT Group), where he was regional product

manager Asia & India from 2013 - 2017. It was during this

time that he was closely involved with Fusion Suites Sai Gon

on the wholesale side, playing a pivotal role in the hotel’s



“Stuart is ideally placed to set up and drive the opening

stages of our new Vung Tau hotel,” said Samir Wildemann,

Fusion’s vice president of operations. “He’s achieved solid

results with all he’s done so far in the hospitality space and

will continue to drive Fusion’s growth forward, ensuring that

our first guests are provided with a stylist vacation experience

and that strong foundations are laid for the future.

Stuart’s first footstep into the hospitality industry was his

Bachelor of Arts, International Hotel & Tourism Management,

at the University of Queensland, Australia, in 1993. Over

the years, he has worked as general manager of sales and

marketing for South Sea Horizons, Papua New Guinea tour

experts, as regional product manager Asia Pacific with tour

company Peregrine Adventures; been an international

travel and hotel consultant for Flight Centre, Australia’s largest

retail travel agency; and worked as an Asia-focused tour

director for adventure travel company, Intrepid Travel.

Email: reservations.fsvt@fusion-suites.com

Website: https://vungtau.fusion-suites.com


Fusion is a pioneer of wellness-inspired hotels and resorts

and the only fully vertically integrated hospitality company

in Southeast Asia. Blending an innovative ‘all-spa

inclusive’ approach to wellness vacationing with their signature

‘breakfast anywhere, anytime’ concept, they offer

welcoming, down-to-earth hospitality in outstanding holiday

destinations to create unique, memorable experiences

that set them apart from others.

Fusion Resorts blend stylish and sophisticated accommodation

options with bed-to-beach living and holistic wellness

to provide a fresh take on the traditional beach vacation.

Fusion Suites give urban adventurers or family explorers a

place to recover in a city to discover, mixing comfort and

convenience with funky, fun and informal. Fusion Originals

are bold and brave, leading the way and setting trends, dedicated

to the originators and pioneers who change the world

by daring to be unique. Fusion Retreats are health conscious

and fitness focused, rebalancing body, mind and soul in

sanctuaries of holistic restoration and indulgent pampering.

Fusion currently owns and manages 7 properties in Phu

Quoc, Cam Ranh, Da Nang, Sai Gon, Vung Tau and Hue. The

company is expanding its portfolio with new hotels and

resorts opening in Quang Binh, Hoi An and Quy Nhon.


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Karma Kandara reinvigorates

its wellness program for 2020




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While a devotion to luxury has long been at the

forefront of Uluwatu’s Karma Kandara, a passion

for wellness has come a close second. 2020

cements its dedication to wellbeing with a series

of new offerings at the Bukit Peninsula resort.

A new beachside yoga bale has just been unveiled

- an open-air meditative space which will become

home to a series of new yoga and holistic healthfocused

offerings for both in-house guests and

visitors, with the crystal-clear waters of Uluwatu

within arm’s reach. A team of local teachers,

handpicked by Spa & Wellness Curator and

Chair of Sustainability for the Karma Group,

Judy Chapman and the spa team, lead classes of

Ocean Yoga Flow here twice a week, accompanied

by 180-degree uninterrupted views of the Indian

ocean. This isn’t the only yoga class on offer at

Karma Kandara - the resort’s yoga ambassador

Ola Lirka visits regularly to lead twice-daily Yoga,

Rise & Shine, HIT Yoga, Yin Yoga, Mother and

Daughter classes and more.

Joining Ocean Yoga Flow in the bale is a series of

more strenuous offerings for those with energy

to burn. Core Balance by the Sea has just been

introduced - a Pilates-infused class strengthening

the core, improving posture, balance and selfconfidence.

Those more tempted by healing

treatments will be able to enjoy the addition

of Seaside Sound Healing Journey, a therapy

used to gently lull you into a meditation for

true restoration. Teacher Liz Tara Sundri Kaur

incorporates singing bowls, gongs, drums and

instruments in her soothing sessions, alongside

live chanting of mantras.

Each offering is led by an experienced practitioner,

hand-selected for their unrivalled understanding

of the field. “‘We’ve collaborated with the island’s

best Balinese yoga and practitioner experts – they

are all exceptional in their craft,” explains Judy

of the new teaching staff that form the wellness

offerings for Karma Kandara in 2020.


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Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences

in the world’s most beautiful locations and is headed by Chairman and Founder, John Spence, former Ernst &

Young Entrepreneur of the Year and member of the judging panel for the Ernst & Young World Entrepreneur

of the Year. John has been honored by being awarded the Edward P. Bass Honorary Fellowship at Yale in the

Fall Semester of 2019 in the School of Architecture, marking the first time Yale has extended this to the same

person more than once.



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He has also been awarded a Distinguished Visiting Fellowship at UCLA as well as working

with students from the University of Pennsylvania to design a chateau development in


The Karma Group is comprised of Karma Resorts, Karma Retreats, Karma Royal, Karma

Estates, Karma Beach, Karma Spa and Karma Boutique. The Group is currently operating

33 resorts in more than 10 countries, including Australia, France, Germany, Greece, India,

Indonesia, Thailand, Vietnam and the United Kingdom.

There are currently five properties in development and the Group is negotiating three

separate acquisitions in Scotland (a golf resort), Cyprus, and Bulgaria. In 2016, Karma group

and Sanctum Hotel Group announced a joint venture to develop a series of authentic rock

‘n’ roll styled and orientated hotels in strategic locations around the world, accompanied by

an exclusive private membership club, now with over 85,000 members. In 2017, Karma were

awarded the contract to manage and develop the golf course on Rottnest Island in Western

Australia and in Greece, RCI, the worldwide leader in vacation exchange, selected Karma

Group to manage its operations in the Greek market whilst redevelopment began on Karma

Minoan in Crete. Karma Group is a sponsor of the England Rugby 7’s team, as well as the

Rosslyn Park HSBC National Schools Sevens, the world’s largest school rugby tournament.

Karma Group recently invested in its first racehorse with a view to future expansion of its




45th | Vol 30 | 2020 | www.hotelier-indonesia.com

COVID-19 and

the global

hotel industry:

A roadmap to


Just before the 2020 Chinese Spring Festival in late January, with the regional

hotel industry forecasting more than 450 million domestic incoming travelers to

China, the sudden COVID-19 coronavirus outbreak hit the “pause button” hard -full



45th | Vol 30 | 2020 | www.hotelier-indonesia.com 51

The total number of festival travelers

didn’t even hit 152 million this year.

Compare that to the 2019 Spring

Festival, which reached 420 million,

and Chinese hotels were down 64%.

The loss of tourism during the Spring

Festival period has now reached over

550 billion RMB yuan (nearly $80

billion USD).

The Chinese Center for Recreation

and Tourism Research has estimated

the total loss of Chinese tourism

this year could reach three trillion

RMB yuan. That’s 10 times greater

than the estimated loss after 2003’s

SARS outbreak. Here’s a look at the

impact of these numbers on the hotel

industry in China, the surrounding

region and worldwide.


Overall, SARS and COVID-19 are very

different beasts indeed. The speed of

the current epidemic’s transmission,

the number of patients, the number

of deaths and the length of the

outbreak have already surpassed or

are on track to make SARS seem paltry

by comparison. Moreover, the size of

the hotel industry has also changed

dramatically, with the number of

Chinese hotels in 2019 being 50 times

that of 2003.

Although there are differences, we

can learn a great deal from SARS in

terms of speed and length of the

recovery process.

In July 2003, the China National

Tourism Administration officially

lifted the restrictions on crossregional

travel and outbound travel,

but the hotel industry was slow to

rebound. Passenger traffic picked up

in the second half of 2003; however,

the retaliatory growth did not occur

until December, and the “back-tonormal”

point for the industry wasn’t

reached until a full year after the

outbreak ended. With the Chinese

hotel industry currently on indefinite

hiatus and many hotel employees

already on mandatory leave,

hoteliers across the mainland - as well

as surrounding Asian markets and

even the wider global industry to a

growing extent - may find themselves

in a state of confusion and panic.

What’s important now is to remain

calm and maintain rational thinking

with a focus on long-term strategies

that account for multiple possible

outcomes. Here are some actionable

recommendations and steps to take

now, across five critical areas of your

hotel’s organization, to proactively

begin the road to recovery:

1. Revenue management, sales

and marketing

Right time: Keep a close eye on

your hotel’s revenue budget and

forecast and make appropriate

adjustments. Throughout the COVID-

19 crisis, the team from IDeaS

Revenue Solutions has been working

closely with its Chinese and Asia

Pacific clients to help them make

full use of their automated revenue

management systems, which deliver

data-driven competitive insights and

science-based forecasting of market

demand and performance trends.

Predictions of speed to market

recovery should not be overly

pessimistic, but realistic in the short

term, middle term and long term

corresponding with sales strategy


Whether your forecast process is

automated or manual, it is especially

important as not only the foundation

of pricing control, but also the basis

for making major decisions such as

staffing, operation and cash flow.

An automated forecasting and

dynamic-pricing solution can help

to integrate hotel operations and

back-office management with your

sales and marketing and revenue

management teams.


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Channels, communication and

confidence: Maintain channel

promotions and sales during the

epidemic. Also, practice good

corporate social responsibility and

actively respond to any calls from

the government, communities and

industry associations, etc., to help

uphold a positive public image.

In the recovery period after the

outbreak stabilizes, the focus

of publicity should be to assure

travelers of a sanitary, safe

environment for healthy and

productive travel.Predictions of

speed to market recovery should not

be overly pessimistic, but realistic

in the short term, middle term and

long term corresponding with sales

strategy adjustment.

IDeaS Advisory Services

In the early days after the SARS

epidemic, confidence of the

traveling public was low and no

immediate substantial rebound was

in the offing. Publicity around health

and travel safety will play an active

role in boosting demand.

Publicity channels for the APAC

region are abundant:

brand website, WeChat blog, Little

Red Book, Dou Yin and other popular

Chinese social media platforms, for

instance, can be great to get that

“all-clear” message out when the

time is appropriate.For the time

being, channel management may

be different from previous routines.

There won’t be many customers

making reservations in different

channels every day, so making good

use of each channel to establish

hotel brand positioning and deliver

key messaging is the most important


Hotel sales teams and channel

managers should also dedicate

efforts to maintain good

communication with their respective

corporate clients and distribution


The team should stay connected with

clients not only to show concern for

their well-being, but also to keep

up with their travel and reservation

policy updates.

In that way, after the end of

the epidemic, you may expect

prompt improvement of the hotel

performance and shortened

duration of the recovery period.

Right customer: Focus on

consumer behavior patterns.

Marketing teams with the available

staffing should spend their time and

efforts on analyzing and forecasting

the future commercial trends,

market segmentation and customer

profile changes after the crisis is


For example, when the crisis passes,

high-frequency consumption of

food and beverage, especially in

areas less affected by the outbreak

and surrounding cities, may be the

first to start to recover.

Individual corporate travelers will

likely bounce back faster than large

meetings. Sales and marketing

leaders should be attuned to these

trends and prepare to respond


Currently, hotels analyze their

competition intensely. In the

future, hoteliers should supplement

competitive analysis with deeper

study, insight and research into the

needs, expectation and satisfaction

of their guests.


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Right product: After the

recovery period, the market

segmentation will have seen

significant change, and hotel

management needs to make

adjustments accordingly. Optimize

your market segmentation and

grasp the most valuable customers

to secure and reclaim competitive


From a financial perspective,

hoteliers need to consider not

only business-as-usual revenue

streams from hotel operations, but

also develop diversified products,

such as food delivery, professional

laundry services, limousine services,

etc., to drive profitability through

alternative revenue sources.

E-commerce can also be considered

to promote and sell hotel products

such as bathrobes, bedclothes and

electronic products, etc.

If possible, hoteliers can arrange to

have unique floors opened which

are germ and bacterial free with

stricter disinfectant procedures:

Self-services with artificial

intelligence technologies to avoid

facing other people.

Room control via mobile app to

avoid touching in-room buttons.

Room cleaning by specifically

trained/screened housekeepers.

External-circulation fresh air system

and floor drain to prevent aerosol


Individual body temperature checks.

In addition, hoteliers may consider

offering extended-stay business

and sell hotel rooms as serviced

apartments to help contribute to a

stable cash flow.

Right price:

Focus on your


set and market

trends to make



to your pricing

strategy, and

keep an eye on

your competitors’

reactions, such

as whether they

remain open or


If possible, increase the range of

your competitive rate shopping and

also focus on all nearby competitors

in the same business class to

understand the market supply and

the inventory on different channels

accordingly. During the freezing

period, price sensitivity is different

than it normally would be.

Hoteliers need to set pricing

structures with consideration of

their value assessment and also of

their current cash flow. Do not drop

rates with more discounts or set

more restriction on cancellations.

Based on many client-success

stories, the automatic data analysisbased

pricing approach will meet

customer needs while helping

maximize hotel revenue.

Service value is the foundation

of price, and the balance of value

and price is the key for hoteliers to

improve the competitive advantage

and broaden revenue streams.

Subscribe now to the PhocusWire

newsletter here :




45th | Vol 30 | 2020 | www.hotelier-indonesia.com

COVID-19 and the global hotel

industry: A roadmap to recovery

By Yuki Hu, Eva Liu & George

Yu - IDeaS | March 4, 2020

IDeaS Advisory Services

Earlier this week, part 1 detailed how

the hospitality industry can recover

from the COVID-19 coronavirus

from a revenue management, sales

and marketing perspective; for part

2, it examines recovery across food

and beverage, meetings and events,

operations and finance.

2. Food and beverage

During the freeze period, the food

and beverage department can work

on two to three simplified set lunch

and set dinner menus with the consideration

of purchasing. This action

will greatly serve the in-house or

outside customers’ needs.

In cooperation with a trusted logistics

third party, hotel restaurants

may also qualify to provide “contactless”

food delivery services to

capture the demand during the

freezing period.

Subscribe to the PhocusWire newsletter now

COVID-19 will have an impact on guest dietary habits and taste preferences.

After the outbreak, people will pay more attention to hygiene and dietary considerations.

Hoteliers may consider redesigning menus with this in mind.

During the freeze period, in-house guests may be required to eat meals in their

rooms or sit individually (not to dine with anyone else) in the restaurants. This

could have an impact on table layout design and seating effectiveness in restaurants.

Optimize your floor plan with this in mind.

3. Meetings and events

Convention hotels are facing especially difficult times during the COVID-19

outbreak. For example, last-minute cancellations of major trade shows such

as Mobile World Congress, in Barcelona, ITB in Berlin and other international

celebrations such as the Venice Carnival and global sporting events, will have

far-reaching effects.

During the Chinese New Year, some

hotel groups began food delivery

services, taking advantage of hotel

labors and food storage with professional

cooking to supply outside

customers and increase revenue to

maintain cash flow.

The loss of revenue, not only to the hotel industry but also the local economy,

will have repercussions for years to come. The recovery of the meetings and

events business segment, including international conferences, will take much

longer than other segments. These hotels have more guest rooms, meeting

facilities and cooking equipment, and they usually rely on group business the



45th | Vol 30 | 2020 | www.hotelier-indonesia.com 55

Throughout history, the hospitality

industry has never been completely

destroyed in any tough period.

Convention hotels may explore

expanding into new markets, such as

office buildings or small enterprises in

the area that do not have a staff cafeteria,

to provide food delivery and deli

products. This can help to promote the

hotel’s reputation, increase total revenue

by fully using the resources as well

as release some cash flow pressure.

In addition, convention hotels are

qualified officially as outside catering

businesses, so you can get business

from this segment for banqueting

revenue during the recovery period.

Additionally, people will still have concerns

about lunch or dinner gatherings

in big groups. Chinese hoteliers may

consider providing a western dining

style instead of the traditional Chinese

family style in restaurants, even for

wedding events. This new style can

prevent the spread of the virus contagion

and also avoid food wasting.

However, it will require careful calculation

on the potential increase of labor

expense and food cost.

4. Operations

Focus on forecasting for sanitation and

room control. During this outbreak,

revenue managers should update

hotel daily occupancy forecasts and

provide them to the operations

department for proper staffing. The

revenue manager needs to keep close

communication with the front desk

and housekeeping department to

make reasonable arrangements for

the use of rooms so the hotel can carry

out energy control, saving energy by

floor or by area.After the outbreak, to

keep up with increasing public attention

on a healthy environment, hotels

need to focus on more details of

health services, including guest room

hand sanitizers, fresh-air systems, display

of indoor air quality, high-quality

bedding, nourishing, organic food

supplies, airport transportation vehicles

in clean and disinfected condition,

etc., to improve service quality and

customer satisfaction.

5. Finance

Forecasting is key! The forecasting of

cost focuses on energy, labor and all

those unnecessary expenses, and then

controls those costs to minimize it. This

process requires collaboration from all


In terms of labor cost, try to clear out

staff overtime and encourage everyone

to take annual leave and/or

schedule mandatory training sessions

during the period of low demand.

Maintain cash flow and hotel operations.

In times of economic crisis and

major emergencies, most small- and

medium-size enterprises fail to survive

due to cash flow disruption. The

hotel management team and finance

department can consider the following

ways to counteract this:

Energy cost controlling is always the

crucial way of saving. Based on the

business forecast shared by your revenue

management team, the energy

consumption of guest rooms can be

arranged in advance. When occupancy

drops significantly, block the area by

floors or by areas to reduce unnecessary

energy consumption.

The finance department can negotiate

with the purchasing suppliers

to extend the payment cycle or temporarily

reduce the proportion of


Try to seek help from rent reduction

or reduction on brand management


With the help of the policy of loan

rate reduction, only keep the necessary

purchases to maintain hotel


Throughout history, the hospitality

industry has never been completely

destroyed in any tough period.

Although we can’t press the “restart”

button on 2020, we can definitely

launch into “repair” mode now, despite

being forced to a standstill by the big

pause button that is COVID-19.

Chinese hoteliers have done a tremendous

job thus far staying calm

and responding positively to the challenges

in this freezing period and

should stand as a testament to other

regions being affected. The rapid

response of hotel groups to protect

the health of staff and guests and to

take various actions to support the

first-line medical staff has been heartwarming

to see.

Meanwhile, the future of our industry

is bright, the outlook remains positive

and better, healthier days lie ahead.

Authors : Yuki Hu, Eva Liu and

George Yu are part of IDeaS

Advisory Services, China.



45th | Vol 30 | 2020 | www.hotelier-indonesia.com

The Industry Bridge

Advisory Services answers recent client questions about hotel revenue management

Bridging the Industry with Yuki Hu

By Yuki Hu, Head of Advisory Services, China

As more people embrace

automation and robotics

in their daily lives, some

are worried the “rise of

the machines” will shake

up many industries—or

even the entire world—in

unpredictable ways. Click to

Tweet | IDeaS Twitter

An AI humanoid called Sophia has become the first robot citizen with feelings,

preferences, and the capability to learn much faster than humans. Besides that,

it turns out AI can even write pretty good songs. Researchers at Sony released

the AI-generated song, “Daddy’s Car,” a catchy, sunny tune reminiscent of The

Beatles. Last year, Facebook abandoned an experiment and shut down two AI

robots after they started talking to each other in their own language, which

remained mysterious to the scientists who were supposedly looking after

them. It looks like robots are one step closer to taking over the world.

But what about our world? The wonderful and colorful

revenue management world? How does AI influence our

daily jobs?

First coined in 1956 by John McCarthy, AI involves “machines that can perform

tasks characteristic of human intelligence,” including planning, understanding


45th | Vol 30 | 2020 | www.hotelier-indonesia.com 57

language, recognizing objects and

sounds, learning, and problem solving.

Today, with the collection of customer

data, coupled with continued improvements

in computer technology, AI can

perform a wide range of routine tasks,

from basic customer service to personalized

job duties, more advanced

decision-making, even sales processes

and direct messaging.

Professionals from all different fields

use AI for predictive analysis and

interpretation. AI is one of the biggest

trends in tourism and related

fields, and hoteliers are also using big

data and AI to innovate their pricing


AI combined with data analytics will

enable the automation of many daily

tasks. Therefore, when human participation

and manual work becomes

unnecessary, we should find a good

balance between the human resource

and machine, and reasonably allocate

our time on what we are good at.

Among the most repetitive tasks, AI

technology can take on the burden

of large amounts of demand and pricing

analysis. Hoteliers look forward to

and appreciate this change when they

experience explosive data growth.

Today, the production of various daily

reports takes more and more time

with the increase of data elements and

analysis dimensions.

The amount of time spent on this data

processing and reporting is bound to

affect the scheduling of more important

analyses and decisions, so it is far

more efficient to leave these repetitive

tasks to AI.

In addition, the data analysis methods

of AI nowadays are getting more accurate,

and more data analysis normally

leads to more insights. Allowing AI to

complete more accurate data analysis

leads to more rational decision-making

and can be another great benefit to

revenue managers, leaving them with

more time to monitor the automated

decisions based on the analysis, focus

on the implementation and make

proper adjustment to the decisions.

AI can also be applied to different

research tasks, such as generating

specific market segments, which can

reveal the implicit correlation between

customer information and preferences.

Traditional hotel revenue management

systems are based on a pre-set

market segmentation model for future

demand forecasting and management.

With AI, more advanced revenue management

systems would automatically

assign attributes to more detailed rate

code levels to generate its own forecast

group, based on both attributes

and historical booking patterns. For

example, two market segments may

have the same attributes, and may be

grouped together.

But meanwhile the system may place

them in two different forecast groups

after analyzing their booking patterns

and finding they differ greatly regarding

the timing of when the business


The advantage of doing so is to divide

the forecast group as much as possible

according to the actual business attribute

and behavior pattern, rather than

only relying on the existing market

segmentation system, which may be

wrong, resulting in inaccurate forecast.

Also, with AI and a machine-learning

algorithm, the revenue system can

evaluate the nearest competing hotel’s

demand level, competitor pricing, destination

special events, room type, and

so on.

Demand forecasts provide critical information

for pricing decisions for each

market segment or room class and

can help revenue managers to select

appropriate distribution strategies, as

well as explore what customers want

and describe their price sensitivity.

An intelligent, data-driven revenue

management system can greatly

improve pricing efficiency. For example,

in some international hotel groups,

the machine-learning-based revenue

management system combines different

strategies and data sources to set a

best available rate for each room class

on each date.

The algorithms behind this dynamic

pricing engine take into account both

customer profiles, room types and

prices, as well as external data, such

as competitor prices, reputation score

data, and even booking patterns captured

on other websites.

In addition to pricing, another important

aspect of revenue management

is inventory control. The key point of

revenue management is optimizing

revenue and profit through proper

pricing and space controlling of hotel

rooms, meeting space, restaurants and

other entertainment areas. Revenue

managers seek to capture the opportunity

to increase prices and maximize

revenue on high-demand dates while

maximizing occupancy on lowdemand




45th | Vol 30 | 2020 | www.hotelier-indonesia.com

In this case, the AI-based, advanced revenue system can

automatically make decisions and select the revenue strategies

applicable to different market segments.

The system needs to be able to select the best space control

strategy to achieve the best deal, the commonly used inventory

control strategy including the minimum or maximum

length of stay, closed to arrival, block or allotment set up, the

last room availability, and so on.

Last but not least, a hotel’s success is often due to the personalized

service and unique experience it offers guests.

With the help from AI, combined with human experience,

the tasks of identifying the hotel demand model, looking for

revenue growth opportunities, and using digital marketing

to boost market demand can be done in a much more accurate

and effective way.

So, a trusting AI system is the best thing to have at the

moment, but hotel revenue managers do not need to panic

about one day being replaced by robots.

No matter how advanced the AI revenue system gets, it will

always require a human touch and interaction. Therefore, the

future trend is that the hotel will inevitably use AI data analysis

to make better optimization decisions to grow revenue

and enhance profit performance.

Wait, don’t leave just yet—here are a few

more industry insights making the rounds:

Starfleet Research: The Real Benefits of AI : So many people

are clamoring about AI—this very post is no exception—but

do you really have a firm grasp on how hoteliers are using

it to enhance the guest experience? (via Oracle Hospitality)

A Hotelier’s Guide to Email Marketing for Black Friday and

Cyber Monday: Black Friday and Cyber Monday are coming

up, and the hotel industry can absolutely benefit from the

frenzy of shopping activity. (via Revinate)

7 Important Truths About Guest Messaging in Hospitality:

The adoption of guest messaging in the hospitality industry

is no longer a matter of if, but when. (via ReviewPro)

Yuki Hu

Head of Advisory Services, China

Yuki is responsible for delivering professional revenue management

consulting services to hotels across China. Yuki

has been working with a wide variety of international and

local hotels in major cities including Hong Kong, Shanghai,

Beijing, Guangzhou and Shenzhen performing revenue management

audits, training, SOP development, virtual revenue

management service, improvement of roadmap planning

and other tailor-made revenue management consulting projects

based on customers’ needs.

Yuki has successfully helped the hotels with different business

types in different markets to improve revenue performance,

as well as build up data-driven and process-improvement

revenue management culture.

After Yuki finished her bachelor's degree in E-Business at

Nanjing University, she went to the US and completed her

master's degree in Hospitality Management at the University

of Delaware and Advanced Revenue Management Program

at Cornell University. Once graduated she took the opportunity

to work in the Hilton San Francisco (a flagship hotel with

1,908 rooms) revenue cluster office, overlooking 11 hotels in

the bay area.

After she returned to China she became the youngest revenue

manager of Hilton in the Asia region. She then worked

in Chongqing Hilton and Shanghai Hongqiao Hilton. Her last

role before joining IDeaS was working as revenue director

in the Langham Shenzhen. Yuki has rich experience in new

hotel pre-opening and positioning.

She is also a seasoned revenue expert with deep insights

into the Greater China market. Some of her strongest skills

include big-data analysis, pricing, positioning, training, strategic

planning, and revenue procedure improvement.

Of course, Yuki isn’t all business. She loves to travel, enjoys

Chinese calligraphy, piano, yoga and is described as a crazy

dog lover (because who isn’t?).


IDeaS RevPlan

Revolutionary total revenue forecasting

and budgeting tool for data-driven hotels

The Challenge

Most hotels spend hours each week manually

consolidating data across numerous systems to plan

their business only to find limited views of separate

business units, labor-intensive spreadsheets, and an

incomplete view from the top.

A Revolutionary Approach

Forecast your entire business in minutes. IDeaS

RevPlan provides the smartest way to prepare

budgets and profitably plan your guest room,

food & beverage and other revenue streams.

How It Works

Quickly set budget and forecast daily, monthly or quarterly

Submit to finance with the click of a button

Automatically import daily business data

Roll up reporting across the entire organization


Compare multiple forecasts via strategic “what-if” planning


Sales &


Key Benefits

Scientifically forecast all revenue streams

Boost operational efficiencies with automated data collection and intelligence


Increase profitability of rooms, food & beverage, and other revenue streams

with more precise planning


Consolidate hotel data at the enterprise level to easily drive more strategic



Break free from the constraints of silos and one-dimensional room revenue. Gain a competitive edge with the total

revenue forecasting possibilities of IDeaS RevPlan. Contact an IDeaS solution expert today for details.

info@ideas.com www.ideas.com



©2020 Integrated Decisions & Systems, Inc. (IDeaS - A SAS COMPANY) – All Rights Reserved. All other trademarks are property of their respective owners. DATA0068-01-EE-ID 02/2020





The primary mode of transmission is through

human-to-human transmission via respiratory

droplets that people exhale (such as coughing

or sneezing). Furthermore, these droplets can

fall on surfaces (including tables, telephones and

desks),so people are able to catch the COVID-19

virus if they touch a surface that has been contaminated

by the virus, and then touch their eyes, nose

or mouth.(WP)






Find Out in 60 seconds



Based on the attributes selected the uplift range represents hotels similar to you that have experienced

these results. Results are not guaranteed and may vary based on system usage, market

conditions, data sample and/or baseline policies.

Harness the power of revenue science.

IDeaS infuses its leading analytics technology with deep knowledge of your business to deliver

precise, automated decisions you can count on.

Bold IDeaS for your business.

Forecast accurately, price confidently, and achieve greater profitability faster with the world's most

trusted revenue management solutions.


45th | Vol 30 | 2020 | www.hotelier-indonesia.com

Hakkasan Rooftop Announces

Grand Opening

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 63




Jakarta, 10th March 2020 – Hakkasan

Rooftop is celebrating their grand opening

in a two-day party celebration featuring

local and international top DJs. Dipha Barus,

Boyd and Flip are set to perform on Friday

3rd April 2020 followed by Los Angelesbased

DJ Politik, T-sha and Deefo on

Saturday 4th April 2020.

Following on from the opening of Hakkasan

Jakarta Restaurant last year, the establishment

combines a sophisticated dining and

rooftop experience in a dynamic setting and


Guests are welcomed to celebrate the grand

opening of Hakkasan Rooftop and enjoy the

nights of great music, exquisite food and

sophisticated signature cocktails crafted

by Hakkasan’s mixologists whilst taking in

the spectacular city views from the heart of

Jakarta’s SCBD.

“We are thrilled to announce the highly

anticipated grand opening of Hakkasan

Rooftop. With years of experience and an

award-winning international reputation,

our commitment has always been to create

exceptional moments for our guests.

Hakkasan Rooftop brings a dynamic energy

and an unrivaled world-class nightlife experience

to the city and everyone is invited to

join the celebration,” said Paul Hugo, Country

Manager of Hakkasan Group Indonesia.


45th | Vol 30 | 2020 | www.hotelier-indonesia.com

Located on the 26th floor of Alila SCBD, Hakkasan Rooftop is sophisticatedly

designed with a series of outdoor spaces including cabanas,

a sofa area, two stylish bars and a dancefloor, with seating capacity of

200 and 450 standing. Hakkasan Rooftop is also a fantastic venue to

enjoy the sunset where guests can enjoy the Sundown Session package

2 for 1 on selected cocktails and small eats from 4.30 pm – 7 pm.

Dress code is smart/elegant.Opening hours: 4.30 pm – late. Advance

reservations are highly recommended.

For general enquiries or to make a reservation, please call Hakkasan

Jakarta (+62 21 5080 8766)


Hakkasan Group is a renowned worldwide hospitality company with

establishments across North America, Europe, Middle East, Asia and

Africa. Its namesake is taken from its Michelin star restaurant that set

the best-in-class standard for the diverse brands in the group’s collection.

Its ‘brand first’ philosophy creates restaurant, nightlife and daylife

venues into a world-class hospitality portfolio, all with a focus on

service, design, and innovation that together, craft remarkable experiences

for its guests. Its restaurant properties include Hakkasan, with 12

locations worldwide, Ling Ling, Yauatcha, Sake no Hana, Casa Calavera,

Herringbone and Searsucker. Concepts under the nightlife umbrella

are Hakkasan, Omnia, and Jewel Nightclub; and daylife brands include

Omnia, Wet Republic and Liquid. For more information, visit

www.hakkasangroup.com or connect with us on Facebook

Twitter and Instagram @hakkasangroup.


Established in 2001 in London, Hakkasan now has 12 restaurants

around the world located in the United States, Middle East, India,

Asia and Europe, where both London restaurants hold a Michelin star.

Hakkasan offers guests a world-class culinary experience. The menu is

a modern interpretation of authentic Chinese cuisine, using the finest

ingredients and expert traditional techniques to create timeless yet

innovative signature dishes.

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 65


45th | Vol 30 | 2020 | www.hotelier-indonesia.com

Shanghai international

Hospitality Design & Supplies Expo 2020


In view of the evolving novel coronavirus

situation, Shanghai Sinoexpo Informa

Markets International Exhibition

Co., Ltd., the organizer of Hotel Plus,

decided to postpone the expo after

extensive consultation with exhibitors and

industry stakeholders.

According to the one-to-one questionnaire

to over 1,000 exhibitors, it is concluded

that 75.11% of the companies agree to

postpone the event to August. The cooperation

partners of the China’s leading hotel

and commercial property show, Shanghai

Tourist Hotel Association, China Commerce

Association for General Merchandise, China

Association of Lighting Industry and China

Architectural Culture Center, support this


Hotel Plus, originally scheduled for

27th – 29th April 2020 at Shanghai New

International Expo Center (SNIEC), will be

postponed to 12th – 14th August 2020. With

the new dates, Hotel Plus 2020 also moves

to a new location at National Exhibition

and Convention Center (NECC), the biggest

show venue in Shanghai.

Serving a wide range of industry segments

including building and decoration, engineering

design, lighting and intelligence,

hotel supplies and furniture, cleaning and

maintenance, facility management, smart

retail and hotel franchise, the mega event of

Hotel Plus is a one-stop purchasing platform

on construction and operation for hotels

and commercial properties. While keeping

strong and active in the current environment,

Hotel Plus will continue to provide a

market place of enhanced quality for exhibitors

and visitors across China and the world.

About Hotel Plus - HDE

Shanghai International Hospitality Design &

Supplies Expo (HDE) is the most important

part of Hotel Plus – Total solution for hotels

and commercial space. Derived from Expo

Build China, and integrated with Hotelex

which has more than 20 years history, the

show has become the one-stop platform for

sourcing hospitality design materials and

supplies to the world. For more information,

please visit



About Shanghai Sinoexpo Informa

Markets International Exhibition Co.,


Shanghai Sinoexpo Informa Markets International

Exhibition Co.,Ltd. (Former UBM Sinoexpo)is a professional

organization by managing trade shows,

events, online B2B platforms, which is a joint venture

between Shanghai Sinoexpo International Exhibition

Ltd and Informa PLC- a leading B2B information services

group and the largest B2B Events organiser in

the world. Countless Trade opportunities have been

created to cater for more than 993,000 worldwide

business buyers from our 70+ international exhibitions,

the total exhibition area of which covered

1,500,000 sqm in 2019. Headquartered in Shanghai,

Sinoexpo Informa Markets operates two branches in

Beijing and Guangzhou as well as one joint venture in

Guzhen Zhongshan, Guangdong Province. The total

headcount exceeds 400. For more information, please

visit www.imsinoexpo.com/en-us.


Sinoexpo Informa Markets


China Tourist Hotel Association, China Commerce

Association for General Merchandise, China

Association of Lighting Industry, China Architectural

Culture Center


Decorative Engineering, Engineering Design, Fitness

& Leisure, Interior Design, Outdoor Recreation,

Lighting & Intelligent Control System, Smart Hotel,

Hotel Textiles & Uniforms, Hotel Room Amenities,

Hotel Room Appliances


Hoteliers, Real Estate Developers, Property Owners,

Operators, Architects, Designers, Contractors,



Jade Liao ,

Sinoexpo Informa Markets

Direct Line: +86 21 3339 2113 . Email: jade.liao@


Website: www.hdeexpo.com/en-us


45th | Vol 30 | 2020 | www.hotelier-indonesia.com












45th | Vol 30 | 2020 | www.hotelier-indonesia.com 69












The Ritz-Carlton Jakarta, Mega Kuningan and JW Marriott Hotel



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Can We Have It All?

Women’s Day was first held in New York City on

February 28, 1909. The United Nations began celebrating

International Women’s Day on March 8th, 1975, thus

making 2020, the 45th International Women’s Day.

March 8th is a date celebrating how far women have

come. While women’s rights have steadily improved

over the years, there is still a long check-list of unmet

demands for legal and economic equality, freedom

from violence and gender discrimination in the workplace,

to name but a few.

THE question is: How does your company

embrace diversity, inclusivity and

empowerment through equality?

As a behemoth in the hospitality industry, Marriott has

a long-standing history of valuing diversity and inclusion.

The Women’s Leadership Development Initiative

was developed in 1999, to increase the presence of

women in its highest levels of management and other

key positions.

In Indonesia alone, Marriott International will soon double

its representation by adding another 34 hotels to

its existing 52 hotels by 2025. It aims to achieve gender

parity in senior leadership positions by the same year.

In Indonesia alone, over 38% of managerial level roles

are held by women.

This number will keep growing with Marriott’s investments

in training and development programs, including

the Women in Leadership forum, an outlet for women

to support one other through a series of initiatives,

including a networking program, discussion sessions,

workshops, and mentoring.





















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In conjunction with International Women’s Day, we chat

with six women from Marriott hotels in Indonesia to

hear about their career journeys, challenges, how they

tackle life to succeed, be happy, with the “have it all”

being defined by them alone.

1.Tell us about your journey and your

current role.

Lily Wijaya, General Manager - Fairfield

by Marriott Bali Legian : I began at Shangri-La

Surabaya as admin staff during pre-opening, during

the opening I was a Catering Coordinator, and then

promoted to Catering Sales Manager. My journey

continued at Sheraton Surabaya Hotel & Towers as

Convention Services Manager, Director of Catering and

Conventions and ended as Director of Sales Marketing,

before moving to JW Marriott Surabaya as Director of

Sales Marketing. After four years, I became Director of

Rooms, was promoted to Resident Manager, before

becoming GM at Fairfield by Marriott Bali Legian.

Beatrice Soetanto, Director of Revenue

Strategy - Sheraton Grand Jakarta

Gandaria City Hotel: My first job was a Cluster

Market Analyst at the Sheraton Bali Kuta Resort and

Le Meridien Bali Jimbaran. After one year, I opened

the Four Points by Sheraton Bali, Kuta in 2015, where I

stayed for three-and-a-half years, and developed into a

Director’s position. After five years in Bali, I moved back

to my hometown of Jakarta, still with Marriott. Now I’m

the Director of Revenue Strategy for Sheraton Grand

Jakarta Gandaria City Hotel.

Santi Vita Nurrohmah, Director, Food &

Beverage – Sheraton Mustika Yogyakarta

Resort & Spa : My first job was a VCD rental officer. I

then had to pay for myself through college, working as

an apprentice at a Chinese restaurant.

For hospitality, first as a waitress in 2003 at The

Phoenix Hotel Yogyakarta, until becoming a Restaurant

Supervisor in 2012. Then I was transferred to the

Pullman Legian Bali as a Profit Centre Manager from

2012–2015. Then I was transferred to the Pullman

Surabaya City Center Hotel as an Assistant Food and

Beverage Manager 2015-2016.

In November 2016 I returned to Yogyakarta due to

family reasons. A vacancy was available for Restaurant

Manager at the Sheraton Mustika Yogyakarta Resorts

and Spa. It was a really hard decision at the time,

because it was a sideways move. But I believed so long

as I was committed and consistent, delivering the best

results, I would grow again. I took the opportunity

and was promoted to Food and Beverage Manager on

July 2017. I was then promoted to Director, Food and

Beverage on August 2018.

Sylvia Elvana, Director of Finance – JW

Marriott Hotel Surabaya: My first hotelier

industry job was in 2014, as Financial Manager in

Pakuwon Golf and Family Club managed by Sheraton

in Surabaya. Early 2015, I moved to Novotel Hotel

Surabaya as a Financial Controller, for almost twoand-a-half

years. I moved to JW Marriott Surabaya as

Assistant Director of Finance in 2017 and was promoted

as Director of Finance mid-2018.

Ristiana Manao, Cluster Director of

Human Resources - The Ritz-Carlton

Jakarta, Mega Kuningan and JW Marriott

Hotel Jakarta: I began as an English Teacher for

The Westin Resort Nusa Dua, Bali, prior to working as

a Kids Club Manager, Personal Assistant to the GM, and

eventually an Assistant HR Manager there. I have stayed

in Human Resources since then, working in various

sister properties in Singapore, Cambodia and Jakarta,

before I landed my current role.


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Kristanti Tannady, General

Manager - Aloft Bali

Seminyak: I worked my way up

from being a daily worker, restaurant

server, and bartender, up to

a salesperson. It took me close to

nine years moving between these

positions until 2009, when I finally

landed at W Bali Seminyak and

worked in the Rooms Department,

the department I thought I would

have the least interest in. After a

few months I realised I enjoyed it. An

International chain, such as Marriott

International, helps me build my

career path, so I challenged myself

to move forward, leading to my current


2.What challenges do

women face and how do you

overcome them?

Lily: Some women believe we

overthink or lack confidence when

doing things for the first time.

Fortunately, I have many people in

my life supporting my career. My

continent leader keeps asking me

to move to the next level. My GM

encourages and motivates me as he

believes I can be a good GM. Finally,

I decided to take the challenge and

to “just do it”.

Beatrice: Women face a number

of challenges at work: harassment,

discrimination, stereotyping from

guests, and even their own colleagues.

And for those with a family,

working long hours and levels of

mobility are a real challenge. Luckily,

I haven’t faced these situations since

I joined the Marriott family, and I’m

so grateful for that.

Santi: Women leaders are

underestimated, as we are more

knowledgeable, committed and

consistent, than most believe.

Sylvia: With gender equality,

almost nothing is stopping what

women can do.

Ristiana: One of the biggest

challenges is society’s expectations

of women that can be particularly

hard for working women, especially

working mothers, who are expected

to take on a greater role at home

than their counterparts.

As for myself, since I am single and

I do not have any family-related

issues and challenges, I still feel

the need to prove to society that

women do not function based on

emotion alone.

Kristanti: In the hospitality

industry, female workers are still


I believe that we need to equip ourselves

with knowledge, stay hungry,

and the more we focus on our confidence,

living our most authentic

selves, the better the world will be

for us.

3.What motivates you to do

what you do?

Lily: I will only live once, so everything

I do, I will do my best. To strive

for the best and never regret anything

in my life.

Beatrice: Always set a goal and

bear in mind the 3Cs – Commitment,

Courage, and Confidence. This was

brainwashed into me by my Dad

during childhood. It still works for

me. Also, try to see failure as an

opportunity for improvement.

Santi: My husband and my children

- I want them to be proud of

their wife and mother.

Sylvia: My parents - I want to

make my parents proud and happy.

Ristiana: I aspire to see more

Indonesian hoteliers with vision,

taking on more senior roles.

Kristanti: My family has always

believed in me. To be the best in the

industry and the passion I have for

my job.


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The Ritz-Carlton Jakarta, Mega Kuningan and

JW Marriott Hotel Jakarta

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 77



4.What accomplishment are

you most proud of?

Lily: In 2008, I was promoted

from Director of Rooms to

Resident Manager at JW Marriott

Surabaya, and I won the EDGE

Award (Excellence in Delivering the

Guest Experience) Award. I went to

Washington DC to receive the award

at Marriott Headquarters and met

Mr Marriott and Mr Arne Sorenson.

In 2016, I was made the first

Indonesian Female GM for Marriott.

Beatrice: I became a Director of

Revenue at age 26.

Santi: When I see I can help create

another leader.

Sylvia: Being the youngest finance

leader in most of the properties I

have worked. Being a Director of

Finance in the Marriott International

chain at the age of 30 years old.

Ristiana: I am most proud that I

have a few HR leaders who used to

be my team members. I am happy

to think of me playing a role, albeit

small, in their career.

Kristanti: People development

as some of my team members have

achieved a higher career path. And I

was the winner of the 2018 Hotelier

Awards Asia, named as the Hotel

Manager of the Year.

5.Share an experience

showing the challenges

you face.

Lily: I am not an expert in

Engineering. At the time I was overseeing

the Engineering department

when the Director of Engineering’s

position was vacant. We received

complaints relating to engineering.

The team gave me an explanation I

did not understand. I used common

sense and logic to ask the right questions,

finding out the root cause.

My questions triggered the right

response from the team, who solved

the problem.

Beatrice: Unfortunately, or fortunately,

I don’t really have a personal

case that represents challenges

specific to women. The hospitality

industry is huge, yet it is a very

small world. Among your current

subordinates might be your boss

of the future. So always treat others

the same way you would want to be

treated by others – no matter what

position you and others are holding


Santi: Family support has the biggest

impact on a woman’s career.

Sylvia: I often encounter the

stereotype that women are more

emotional and less decisive than

men. So as a woman I bring diverse

physical, mental, and emotional

experiences to the conversation.

Also, I tend to lead in a more interactive,

cooperative style, often

resulting in a strengthening of the

sense-of-team in employees. Or

as we say at a Great Place to Work,

inspiring a higher degree of commitment

to strive to achieve the

business’ goals.

Ristiana: I have had a few occasions

where I later realized I was not

in the best mindset for handling

a situation. However, I have been

learning, in a few instances the hard

way, that I can always take my time

to first distance myself from the situation,

assess it again, and once I have

supporting facts, data, and the like,

determine what to do.

6.How do you balance

your work and home


Lily: My home is Surabaya and I

work in Bali, so there are not many

home responsibilities, except to

communicate daily with my sons.

Every two to three weeks I fly back

to Surabaya to be with them. And I

spend time with my mother at least

once a month.


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Beatrice: To be as productive

and effective as possible during

work hours, I plan and prioritize my

day. Then I go home on time to be

with my loved ones, or rest to begin

the next day fresh. I recharge on

weekends by doing activities that I

enjoy the most with my family and

communities outside of work. But

the story will be different after I get

married and have kids.

Santi: Every day I find time for

my responsibilities as a mother and

wife - we hang out when I have days

off. If I have to submit some report

or work extra hours, I’ll tell my sons

and my husband, so they can do

things without me.

The key is to love and understand

one another, and communication.

Sylvia: I’m single so I have no

challenges in managing my work

and leisure time. I usually spend

my weekend time with family and

friends, sometimes spending my

holidays travelling, while on weekdays

I focus on working.

Ristiana: This is not a big challenge

because I am still single. I try

to compartmentalize my life. When

I am in my office, the whole me is in

the office. And when I am at home,

the whole me is at home.

I do not shy away from saying I am

busy or I will talk to people later -

unless it is an urgent matter. This

helps me focus at work and at home.

Kristanti: It isn’t easy. I am lucky

that my previous bosses were very

supportive. Time management

is very important and after office

hours too. I try to have dinner with

my family often. That’s the only

quality time I have with them.

7.How does Marriott

International help women

in their careers?

Lily: I moved from Director of Sales

and Marketing to Director of Rooms

- despite my background, with no

experience or skills related to Room


The GM, Owner and Head office

believed in me. We need to share

with our leaders our passion and

career expectations, so they can

help provide milestones and development

plans to help us pursue our


If I hadn’t told my Director of HR

and my GM I wanted to move to a

Director of Rooms position, they

would have thought that I still loved

Sales & Marketing.

Marriott also gave me my first GM

opportunity - to be a pre-opening

hotel GM, so lots of new learning


Beatrice: Marriott International

is the perfect company for women

pursuing careers in the hospitality

industry. It provides a broad

and equal opportunity to grow

within the company. They also

have a Women in Leadership community

where we gather, share

our thoughts, and do joint activities

to encourage and motivate

one another to be successful.

Nowadays more women hold GM

and Directorship positions within

Marriott International.

Santi: In Marriott International

we are equal. We receive the same

opportunity based on performance.

Sylvia: Marriott International

helps women in their careers by

giving them the same opportunity

to grow and develop at every level

of the job.

Ristiana: Marriott has always

been serious about helping women

in their careers. There are many initiatives

helping those who aspire to

grow, such as online learning platform,

mentoring programs, women

in leadership programs, and so on.


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Kristanti: Marriott upholds its culture of putting

people first and being an equal opportunity provider,

delivering a clear message to women building a career

in the hospitality industry.

8.How can women achieve a more prominent

role within Indonesia’s hospitality


Lily: A career development discussion followed by an

action plan, such as cross exposure to other disciplines,

roles, or other properties to gain experience, a mentoring

program, a shadowing program.

Beatrice: Organizing more seminars and workshops

about Women’s Leadership will inspire more

Indonesian women to be more self-confidence and

aim higher.

Santi: Through opportunity, and trust earned and


Sylvia: Improving our soft skills, particularly social

and professional communication, non-verbal communication,

building confidence, and leadership, for

surviving, thriving and achieving in prominent roles.

One of the best practices is to find a mentor - of either

gender - ensuring our voices can be heard, and surrounding

ourselves with people who will help us be

more confident and help women achieve leadership


Kristanti: More employment opportunities in the

workforce, access to skills and development centres.

9.What advice would you share with

younger women entering a hospitality


Lily: Get to know yourself, what you are passionate

about and go for it.

Beatrice: Don’t be afraid to explore your passions

and find out what you really want to do in life.

Santi: As women we must pursue our dreams. So

long as we have dreams to pursue, we will put in the

hard work.

Sylvia: Effort never betrays the result. As Bill Marriott

said “Success is never final”.

Ristiana: Wear your passion and be your own best

counsel when it comes to what you aspire to achieve.

You can and you will!

Kristanti: Dream big, make mistakes, learn from it.

And never give up!

Ristiana: I believe the answer lies with career-oriented

women. Ladies, let’s not limit ourselves to what

society expects from us. Let’s not limit ourselves to

thinking we should be more responsible in domestic

affairs hence a need to slow down when it comes to

our careers. We need the attitude of “she can and she


Source WhatsNewIndonesia


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Introducing Nirjhara,

a resort redefining

sustainable luxury

A secluded jungle

experience with a side of

opulence awaits guests at

this Tabanan addition.

Slightly further afield from the popular Balinese

villages of Canggu and Seminyak sits Nirjhara, a

space where luxury and sustainability meet. Less

than a half hour drive, but a world away, the Tabanan

development offers ample seclusion for those craving

peace and quiet whilst on holiday. Opening in January

of this year, Nirjhara is Sanskrit for waterfall - an apt

name for a space nestled amidst natural wonder and

mere minutes from tourist haven Tanah Lot Temple

and Pantai Kedungu, a scenic beach known for its

beginner and intermediate surf breaks.

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Drawing inspiration from traditional local

villages, Nirjhara offers Balinese charm in

spades. A chance to reconnect with nature will

greet visitors here; 85% of Nirjhara’s 25 suites

face distinctive views of a waterfall, terraced

rice paddies and a gentle river. There are 8 River

Pavilions, 4 River Pool Pavilions, 7 Canopy Suites,

5 Two-Bedroom Pool Villas, and private haven

The Residence to choose from.

Each suite is surrounded by the resort’s lush

garden, planted with species endemic to

Indonesia, immersing guests in nature while

preserving the all-important sense of intimacy.

An eco-friendly focus evidently lies at Nirjhara’s

core. The resort was created to cater to a new

breed of discerning yet environmentally

conscious travelers, who believe that high

end hospitality can tread lightly on the planet

without compromising on quality and service.


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Nirjhara has also launched a variety of initiatives aimed at

reducing its footprint on the ecosystem; Ambu, the hotel’s

main restaurant, sources over 95% of its ingredients locally,

primarily from neighbouring farms in Tabanan. Furthermore,

the resort made the deliberate choice to remove single-use

bathroom amenities and eliminate single-use plastic from

the entire property.

The design of the property is equally eco-conscious –

materials used throughout construction and furnishing

of the resort were carefully selected, adhering to strict

sustainability guidelines. Nirjhara made extensive use of

recycled, reclaimed and sustainably-grown wood sourced

from the archipelago. The accompanying aesthetic is a

celebration of Indonesia; Nirjhara has chosen to collaborate

exclusively with local artisans from the archipelago to

produce bespoke pieces that exhibit exceptional levels of

craftsmanship, as well as emerging artists to showcase and

promote contemporary Indonesian art.

There’s an array of amenities to keep guests entertained

during their stay. Wellness is a key pillar of the experience at

Nirjhara. The Retreat, a spa which was designed as a haven

of relaxation at the heart of the property, draws inspiration

from Bali’s rich tradition of village healers, offering a menu

of blessings which seek to address present-day ailments

through ancestral practices. Guests are also invited to enjoy

As such, the ethos is a deep-rooted commitment

to environmental, social and cultural issues, and

every effort was made to minimise the resort’s

impact on the surrounding natural world.

complimentary yoga and meditation classes guided by

local experts, held at The Shala, a riverside yoga pavilion

overlooking Nirjhara’s stunning waterfall. The sustainable

structure, designed by award-winning green architects

Ibuku was built entirely in bamboo to create organic curves

that complement its immediate natural surroundings.


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Hotel Plus - HDE

2020 Presents

Ceramic Trends for

the Commercial

Real Estate Market

Tiles are back again as the beating heart of decorative

engineering exhibition zone at the 29th Hotel Plus

- HDE, China’s leading hotel show, organized by

Sinoexpo Informa Markets, According to Winshang,

China’s professional media focusing on commercial

property, there were nearly 6,420 medium-large scale

commercial projects operating in China by the end

of 2018. After setting the record high, another 982

projects are planned for opening or have opened in

2019, and the total building area is expected to reach

86.22 million sqm. Due to huge domestic consumption

needs, the increasing number of commercial projects in

the construction pipeline is the major contributor to the

continued growth of China tiles market.

Winning a high reputation in the industry after years of

continuous efforts, Hotel Plus - HDE serves as the sourcing

platform of construction and operation for hotels,

restaurants, clubs, retail shops and shopping malls.

It brings together the most dynamic and creative tile

manufacturers who are seeking business opportunities

in hospitality and commercial channel under one roof, to

Here are 4 main ceramic trends in Hotel

Plus – HDE 2020.

Extra-large format tiles

Tiles continue to be larger and larger. With big format

tiles on floors and walls, there are less joints, which

results in clean and smooth surfaces. Litex, the newlylaunched

brand by Romantic, Kasor and Tongyi, will

bring big format tiles perfect for hotel bathrooms,

lobbies, shops and beyond with a contemporary and

minimalist style.

Super small format tiles

While large format tiles are a popular choice for large

scale construction operations, super small ones are also

the new trend in interiors. By choosing small format tiles,

interior designers can realize many creative design ideas

and add depth that makes a space feel more compact.

Belite, Yuechangying and MDC will present various kinds

of small format tiles that can meet the different design


showcases a variety of finishes, sizes, colors, shapes and

patterns at Exhibition Hall E1 for designers, contractors

and purchasers from around the world.

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Neutral tiles

Neutral tile is versatile by nature

and mainly black, white and grey in

color, making it easier to match with

different decor styles. Trending in

walls and floors, neutral tiles stand

out and leave the impression of a chic

as well as comfortable atmosphere.

Qualicer, Overland and Damia are

among the representative exhibitors

that will showcase complementary

neutrals in tiles.

Terrazzo tiles

Terrazzo excels as a composite

flooring material that has been

used for centuries across the globe.

Terrazzo tile is manufactured to

introduce a dynamic and retro

sense to interior decor with its

vibrant grains, which feature both

a fascinating speckled appearance

and extremely durable construction.

Huabao Stone, Xinfeida, Battlo,

GUI·YI and Moma will demonstrate

a premium quality collection of

terrazzo tiles at their booths.

Pre-register today for a free visitor

badge to Hotel Plus - HDE 2020

and develop new partners for your


About Hotel Plus – HDE

Shanghai International Hospitality

Design & Supplies Expo (HDE), as

the most important part of Hotel

Plus, is a one-stop sourcing platform

for hotels, restaurants, clubs, retail

shops, shopping malls and other

commercial properties. It is derived

from Expo Build China and integrated

with Hotelex. Exhibit ranges from

building & decoration, engineering

& design, interior design, lighting &

intelligence, smart hotel, fitness &

leisure, hotel furnishing,

hotel supplies, hotel investment

& franchise. The next edition will

be held from 12-14 August 2020 at

NECC Shanghai



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An all-star Australian chef

duo lands at Bali’s Tropicola

Amidst a total venue transformation,

the vibrant beachside mansion welcomes

star chefs

Jimmy Garside and Joel Wootten.

Nudging the sand on Seminyak’s Batu

Belig beach sits Miami-esque mansion

Tropicola. The multi-pronged haunt

famed for its pool parties has a total

transformation in its sights for 2020,

with an added splash of 21st century

consciousness on the cards.

Explains owner Adrian Reed; “I’ve

been working with some of the most

talented local, Indonesian and international

artists, performance artists and

musicians that will transform Tropicola

into a new concept that hasn’t been

seen on this island before. Creative

events, co-working facilities, yoga,

happiness modalities, film, and music

all delivered with a Tropicola sense of

fun, ultimately becoming a true hotbed

of creativity and a green-house of


But this metamorphosis will commence

in the kitchen. “As part of the

ongoing transformation we have

brought to Bali two incredible new

chefs,” continues Adrian. With a beachside

barbecue-focused restaurant

planned to open in coming weeks

alongside a new pool menu, Tropicola

has recently welcomed a new duo of

all-star talent to lead its kitchen team.

Meet Jimmy Garside and Joel Wootten.

Executive Chef Jimmy Garside is an

English native who long ago decamped

to Australian shores. His career saw him

step into the kitchens at the likes of

Jonathan Barthelmess’ Apollo where

he learned the importance of simplicity

and gained a passion for cooking

over fire. After which he joined Mary’s

Group, leading the charge at The

Unicorn in Paddington, and later

Mary’s Underground.

Head Chef Joel Wootten boasts a similar

passion for the wood-fired grill,

acquired during his seven years at Neil

Perry’s Rockpool Group. He too helped

to launch Mary’s Underground, where

he was reunited with Jimmy after previously

working together at the Apollo.

Aside from their love of an open fire,

the duo also boast a passion for sustainable,

local produce, which will

be particularly evident in the menu

moving forward. ‘Minimal intervention

to the plate and the planet’ is their


“We will be pushing the food to be

far more focused on sustainable, local

produce with a real emphasis on well

cooked, simple dishes with big flavours,”

explains Jimmy. “The direction

as a whole will be approachable, laid

back, delicious food that's also really

fun to eat. The menu will be seafoodheavy

featuring a variety of dishes such

as, coral trout and aioli, crabs with sambal,

octopus with herbs and pickled


“It’s a seasonal menu that is ever-changing

and we will also be focusing on

vegetables in a big way. It’s designed to

be eaten how we love to eat and what

fits in with the surroundings - perfect

to sit and share family-style while ripping

apart dishes, eating with your

fingers and sinking ice-cold Bintangs…

the messier the better!”


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ANITA EKBERG NEL FILM LA DOLCE VITA - 1959 NR piccola - Photocredits

Photoreporters associati e archivi

Her Said Hot Chocolate Various Toppings

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Hotel Eden Roma - Bellavista

Penthouse Suite Bedroom


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Hotel Eden, a 5-star luxury

hotel of the Dorchester

Collection chain, is proud

to announce a special

collaboration with “Said

dal 1923”, the historic

artisan chocolate producer

from Rome. The utmost

expressions of the world of

hospitality and the realm

of Italian chocolate-making,

Hotel Eden and “Said dal

1923” combine their arts

to offer a journey into

unprecedented taste.

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Hotel Eden Roma - Bellavista

Penthouse Suite Living Room


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Hotel Eden Main Entrance

Hotel Eden Roma - Presidential Suite Living Room 2

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In the comfortable

lounge of

La Libreria, the

hotel’s elegant

lobby lounge bar,

“Said dal 1923”

chocolate will be

offered in a range

of scrumptious flavours,

starting from

Valentine’s Day,

with an irresistible

and indulgent

menu, the perfect

gift to share with

loved ones.

Hotel Eden Lobby


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Guests and Romans can enjoy, from Monday to Saturday, one of

the world’s most loved ingredients in a whole host of delicacies:

hot dark chocolate and gianduja with toppings and spices such as

star anise, crushed pistachios, ginger, chilli or crispy puffs; a special

cappuccino with three chocolates; a selection of pralines and truffles;

petite patisserie, biscuits and chocolate-coated ginger, orange

and lemon zest; strawberries with chocolate and champagne and

the typical Italian dessert of Tiramisu, revisited by Hotel Eden’s

Executive Chef Fabio Ciervo and created on the spot.

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An elegant and captivating

trolley of delights will allow

guests to admire the chocolate

specialties of “Said dal 1923”

along with creations by Fabio

Ciervo and Pastry Chef Ezio

Redolfi. The impeccable service

of Hotel Eden, having always

been distinguished by its care

and attention, will accompany

guests during the experience,

transporting them to a dimension

in which taste and pleasure

are at the centre.


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Her Said Chocolate Biscuits And Pastries

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Thanks to the history of “Said dal 1923”, the emotion and joy

of chocolate reach all the senses, conferring well-being whilst

offering a great mood-boost. A little break that will make winter

even sweeter, to be savoured in a sophisticated environment

embellished with precious marble and golden details.

Gua Sha Facelift Ritual by Philosophia

Botanica, exclusively at Hotel Eden

Dorchester Collection’s Hotel Eden presents the Rome exclusive

of Philosophia Botanica’s Gua Sha Facelift Ritual, at The

Eden Spa, the hotel’s wellness oasis, characterised by its

choice of innovative, natural and non-invasive treatments.

Hailed as “natural botox”, The Gua Sha Facelift Ritual, a

bespoke treatment that activates energy channels, originates

from traditional Chinese medicine (660 AD) and uses

an ancient massage technique to restore fluid circulation. Gua

means “rub” whilst Sha signifies “redness”.

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During the Gua Sha Facelift Ritual, the face is rubbed with rose quartz,

jade and Bian stones through specific movements that work each of

the muscles to define the contours of the face. During the Ritual, the

facialist combines these face-rolling techniques with the application of

Philosophia Botanica perfumed oils that both smooth and hydrate the


The treatment enhances the complexion, stimulates deep-level blood

and lymphatic circulation to eradicate puffiness (ideal for dark circles),

refreshes and tightens the skin, restoring its tone, whilst reducing fine

lines and reactivating blood flow.

The stones used during the treatment are jade, rose quartz and Bian

stone. Jade is considered a “healer” stone; rich in benefits for the body

and mind, it has relaxing properties enabling one to overcome fear.

Generally green, when used on the face with tools such as the jade roller,

the stone has anti-ageing properties. The calming power of the jade is

elevated by that of the rose quartz, which activates the chakras and

stimulates emotion. A symbol of love and beauty, rose quartz promotes

imagination and intellect, opening the heart to inner peace. Black in

colour, Bian stone improves circulation and promotes the production

of collagen.

By the end of the ritual, the skin is noticeably brighter and tighter,

with a beautiful lifting effect that earned the Gua Sha Facelift Ritual by

Philosophia Botanica the title of “natural botox”. Repeating the treatment

twice a month is recommended, with it also being important to

learn specific motions in order to apply the technique daily at home

to help circulate the lymphatic fluid of the face, even if just for 5-10


In celebration of Federico Fellini’s 100th birthday, Hotel Eden Rome

opens “Piccolo Cinema Eden” curated by Chez Dede

With 2020 marking 100 years since the birth of Federico Fellini, Hotel

Eden Rome – a hotel within the prestigious Dorchester Collection - is

set to inaugurate its Piccolo Cinema Eden, curated by Chez Dede, the

creative duo comprising Daria Reina and Andrea Ferolla, Hotel Eden’s

Artist in Residence.

Twice weekly until 17 May, on the days traditionally dedicated to cinema

- Wednesdays (at 7:30 pm) and Sundays (at 3:30 pm and 7:30 pm) - the

elegant lobby lounge bar of La Libreria will be transformed into an intimate

24-seat cinema showing classic films rooted in Rome, such as; “The

Great Beauty”, “Roman Holiday”, and “Yesterday, Today & Tomorrow”.

Fittingly, the cinema opens its doors with “La Dolce Vita”, in celebration

of the centenary of its director who loved the top floor of Hotel Eden.

Indeed, Fellini used to hold interviews sitting in front of the enchanting

view of Rome, rendering Hotel Eden famous all over the world.

Her Said chocolate experience

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Chez Dede sought to reinforce Hotel Eden’s

historic link with the world of cinema by

proposing to showcase the theme of Rome,

both as an undisputed protagonist and a

classic backdrop in cinema. Cinephiles and

non will enjoy viewing iconic and arthouse

films in a cinematic theatre modelled on the

past — an intimate environment, elegant

and comfortable sofas, precious velvet curtains

that descend softly from the ceiling,

and “ushers” in bespoke uniforms created

especially for the occasion, all render the

experience truly unforgettable.

Costing 20 EURO, tickets to the screenings

include special gourmet popcorn, sweet or

savoury, created by executive chef Fabio

Ciervo, accompanied by a mini bottle of

Moët & Chandon Champagne. There will

also be a trolley from which guests can

select from a range of snacks designed by

Ciervo. Moët & Chandon has won the heart

of cinema, celebrating the great achievements

of generations of actors and directors

of the international scene at premieres and

festivals, becoming the Champagne of the


In addition, those attending the afternoon

Sunday screening are given the option of

a pre-cinema brunch created by Executive

Chef Fabio Ciervo, accompanied by live

music, with entry to the Piccolo Cinema

Eden (3:30pm screening) at a special rate of

90 EURO instead of 100 EURO.

Paolo Sorrentino’s “The Great Beauty” shall

bring this film festival to a close, as an original

interpretation of Rome that earned

him an Oscar in 2014 in the “Best Foreign

Language Film” category and which has

been critically defined as a modern version

of Fellini’s “La Dolce Vita”.

“Yesterday, Today and Tomorrow” by Vittorio

De Sica, with the extraordinary pair of

Loren-Mastroianni. The film was awarded

the Oscar for “Best Foreign Film”.

Hotel Eden thus consolidates its bond with

cinema, in honour of its history spanning

over 130 years, seeing the presence of great

personalities from the world of entertainment

such as Director Orson Welles, the

charming Ingrid Bergman who lived in the

Aurora Terrace Suite for quite some time, as

well as world-famous actress and dancer,

Ginger Rogers.

Dorchester Collection

Dorchester Collection is a portfolio of the

world’s foremost luxury hotels in Europe and

the US, each of which reflects the distinctive

culture of its destination. By applying

its unrivalled experience and capability in

owning and operating some of the greatest

individual hotels, the company’s mission is

to develop an impeccable group of the finest

landmark hotels through acquisition as

well as management of wholly-owned and

part-owned hotels, and to enter into management


The current portfolio includes the following

hotels: The Dorchester, London; 45 Park

Lane, London; Coworth Park, Ascot, UK; Le

Meurice, Paris; Hôtel Plaza Athénée, Paris;

Hotel Principe di Savoia, Milan; Hotel Eden,

Rome; The Beverly Hills Hotel, Beverly Hills;

and Hotel Bel-Air, Los Angeles; Dubai (opening



The carefully designed programme includes

the classic film “Roman Holiday” starring the

stunning Audrey Hepburn sashaying along

the streets of Rome with the fascinating

Gregory Peck,

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Market Report: BALI Hotel &

Branded Residences

By Matt Gebbie on March 6, 2020

Is there a canary in

the coalmine?

2019 was business as usual

(aka difficult) for hotels in

Bali. There were no airport

closures, nor earthquakes

but the market was rocked

by a big fall in Chinese

arrivals and a duopoly of

national airlines charging

exorbitant airfares forcing

domestic tourists to vacation

abroad. All the work

done = flat occupancy, flat

rates and flat RevPAR across

the market in 2019. Hotels in

Jimbaran/Uluwatu & Ubud

faired best, recording strong

RevPAR growth together

with luxury hotels which

maintained RevPAR YOY.

Due to over tourism and

environmental concerns,

Bali was included as one of

13 destinations on Travel

guide Fodor’s “no go” list

in 2020. Bali faces looming

ecological challenges such

as trash on the beach, traffic

jams in main tourist districts,

and freshwater scarcity.

Without solving these problems,

Bali has to rein in its

tourism growth.

Bali’s current real estate market

unlike other Southeast

Asian resort destinations

such as Phuket in Thailand

is shifting away from hotel

branded residences and


The current property market

is now seeing development

of rental yielding villas and

apartments in the high

growth areas of Canggu,

Brawah and Uluwatu.

Bali Visitor Arrivals

According to BPS forecasts

(actual’s not yet

available), the number of

domestic tourists to Bali

would decrease in 2019 to

approximately 6.2 million, a

six-year record low & down

36.5% YOY.

Nearly 6.3 million international

visitors came to Bali

in 2019, or about 39% of the

16.1 million foreign visitors

to Indonesia (up 2% YOY).

2019 saw growth in arrivals

from almost all regions

except Asia Pacific (Excl.

ASEAN) which fell by 5%.

That said, Asia Pacific (Excl.

ASEAN) held firm to the No.

1 spot, representing 36% of

total international arrivals.

Another important source

region was Oceania, generating

22% of total foreign

arrivals to Bali in 2019. In

2019, for the first time since

2016, Australia surpassed

China as the top source

market for foreign visitors

to Bali, generating one-fifth

of the total international

arrivals. Australians totalled

1,225,425 arrivals, up by 6%

from 2018.

Hotel Performance

Bali hotels recorded a slight

increase in occupancy but

unfortunately a slightly

larger decrease in ADR (IDR)

in 2019 to record falls in

RevPAR (IDR). Occupancy

in the Luxury segment

grew positively, while ADR

declined by 14% in both IDR

and USD, resulting in flat


Upper Upscale class registered

the most significant

decline of 9% in RevPAR

(USD) among all segments,

mainly because the ADR

slipped, and IDR depreciated

against the USD.

The Upscale segment saw

declines across the board.

The midscale rate segment

also showed a decline in all


About the author

Matt Gebbie


Indonesia Office

​Sahid Office Boutique

Unit H Fl. 3, Komp. Grand

Sahid Jaya,

Jl. Jend. Sudirman Kav. 86,

Central Jakarta, DKI Jakarta

10220, Indonesia

Phone: +62 21 2598 2532

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 119

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122 45th | Vol 30 | 2020 | www.hotelier-indonesia.com

Indonesia International Furniture Expo

(IFEX) 2020

The association is always optimistic that our furniture industry

will continue to grow and increase its performance from

time to time,” explains Chairman of the Indonesia Furniture

Industry and Craft Association (HIMKI), Soenoto.

Pursuing the Opportunity to

Increase Indonesian Furniture

Competitiveness and Export Value

Jakarta, 19 December 2019 – The furniture industry

is still regarded as one of the main backbones for

the Indonesian economy. The industry absorbs a

huge amount of human resources and the number

is increasing from time to time. The data from the

Ministry of Industry shows an increase in furniture export

value. Last year, Indonesian furniture export valued was

recorded at US$1.69 billion. On average, the industry is

experiencing a growth of 4 per cent per annum.

He further says that the industry’s current growth reaches

5-6 per cent per year meanwhile, Vietnam’s growth has

reached 16 per cent per annum. Furniture industry stakeholders,

namely the industry players and the government,

need to work together more intensely to pursue the 10 per

cent deficit. Soenoto says the country’s industry players

can also work with players from other countries, such as

with China, to increase the competitiveness of Indonesian

furniture products.

In line with the above efforts, the country’s Capital

Investment Coordinating Board (BKPM) is reportedly offering

investment opportunities in Indonesia to Guangdong

and Shandong businessmen. Hundreds of businessmen

from both provinces have stated their interest to invest

in Indonesia, particularly in Central Java. Soenoto says

Chinese investors can help increase Indonesian

The Indonesian furniture industry is projected to remain

growing considering the country has several advantages

such as the high number of human resources and abundant

raw material supply. To date, Indonesian forest land

reaches around 120 million hectares, of which 12 million

hectares are categorized as production forests. Indonesia is

also famous as the world’s largest rattan producer with 312

types of rattan that the industry can utilize.

To realize further growth, the country’s furniture industry

needs continuous innovations in terms of the design, the

technology, the marketing strategy, and the after-sales

service to ensure a high level of customer satisfaction.

Region-wise, Indonesian furniture export is still lagging

behind Vietnam, which currently sits on 7th place. Globally,

the furniture export market is dominated by China followed

by Germany, Italy, Poland, and the United States.

“Our furniture industry still has many home works

that we need to solve before we can compete with

Malaysia and Vietnam. We do have many advantages

to support the industry’s growth but we are

still unable to maximize these advantages.

furniture industry, especially in the finishing sector.

“Partnering with Chinese businessmen is one of the ways

to accelerate our furniture industry’s growth. However,

we must keep our pivotal role in the industry from the

upstream sectors. Partnership with these businessmen can

unlock new opportunities to work with their international

business network,” says Soenoto.

The Opportunity to Increase Export

As the organization that houses Indonesian furniture

industry players, HIMKI regularly conducts events to promote

the industry’s growth to the local and international

public. One of HIMKI’s annual event is the Indonesia

International Furniture Expo (IFEX) that has been successful

in introducing and promoting Indonesian quality furniture

to the global audience. In March 2020, HIMKI is scheduled

to host this largest business-to-business (B2B) furniture

exhibition in Indonesia and the region. All these years, IFEX

has managed to provide the medium to grow the industry.

It attracts thousands of buyers and visitors and offers

a golden opportunity to local industry players to exhibit

their best products to these international audiences.

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 123

HIMKI was officially declared on May 31 2016 in Jakarta

and was later confirmed on July 28 2016 at the Ministry of

Industry and on the same day was approved by President

Joko Widodo at Istana Negara.

HIMKI was established based on similarity in the vision,

mission, and purposes among its members to collectively

support the country’s furniture and craft industry. The

organization is expected to become the institution that is

aspirational and accommodating with the spirit of equality

among its members.

About Dyandra Promosindo

Last year, IFEX managed to draw 12 thousand visitors and

recorded an on-the-spot transaction of US$370 million.

“IFEX has been recognized as the primary destination

to global furniture industry players wanting to

find quality products as well as business partners in

Indonesia. These international buyers and visitors are

key to the success of IFEX and the efforts to increase

our export value to the global market,” says Soenoto.

Besides promoting the growth of Indonesian furniture

industry, one of IFEX 2020 targets is to take advantage of

the US market that is left by China due to the trade war

between the two countries. In addition to Europe, the US

is one of the major export destinations for Indonesian furniture

products. Soenoto says Indonesia is not the only

country to target the US market. He, therefore, encourages

the country’s industry players to find the right strategy

to win the US market that was previously dominated by

Chinese products.


HIMKI is the result of the merger of two previous organizations

in furniture and craft industry namely AMKRI and

ASMINDO. The merger was strongly supported by President

Joko Widodo to create a single entity that is strong and

huge that also serves as the government’s partner in supporting

the industry to encourage the competitiveness of

furniture and craft products in the domestic and international


Dyandra Promosindo is a Professional Event Organizer

(PEO) in Indonesia, and is a sub-holding company of PT

Dyandra Media International, Tbk (DYAN). Since its established

in 1994, Dyandra Promosindo has managed to

record impressive track record of exhibitions throughout

Indonesia. Dyandra Promosindo has organized more

than 850 exhibitions in Jakarta, Surabaya, Yogyakarta, Bali,

Makassar, Medan and other major cities in Indonesia. To

date, Dyandra Promosindo has 11 subsidiaries in event/

exhibition organizer, concert promotor, and digital agency

businesses. These subsidiaries are, among others, PT

Dyandra Communication (Dyacomm), PT Fasen Creative

Quality (Quad), PT Visicita Imaji Semesta (Visicomm), PT

Idea Besar Komunika (Ideacomm), PT Visi Sarana Media

Digital (Underlined), PT Dyan Mas Entertainment (DME

Asia), and PT Dyandra Global Edutainment. With more

than 1,000 exhibitors annually, including foreign exhibitors,

Dyandra Promosindo has proven itself as the trusted

business partner while improving itself to realize a better

exhibition culture in Indonesia. Dyandra Promosindo has

organized various exhibitions such as B2B exhibition, B2C

exhibition, music concerts, world-scale conferences and


Dyandra Promosindo is the first PEO in Indonesia with ISO

9001:2008 certification for management quality system.

The exhibitions organized by Dyandra Promosindo, among

others, are: Indonesia International Motor Show, Indonesia

International Furniture Expo, Indonesian Petroleum

Association Convex, International Franchise, License and

Business Concept Expo & Conference, and many more.


124 45th | Vol 30 | 2020 | www.hotelier-indonesia.com

Juma Opera Hotel,

in Manaus, maintains

the original

architecture with a

modern touch

Opposite the Amazonas Opera House,

a new boutique hotel offers fivestar

contemporary design without

losing the historical identity of its


At the end of the 19th century, in the

heyday of the rubber boom the socalled

rubber barons decided to build

na Opera house in the middle of the

Amazon rainforest and that was when

the Amazonas Opera House in Manaus,

which is one of the world’s most beautiful

and famous theaters, made its first

appearance. At the same time, around

1897, mansions were also built in the

surrounding area, in the same style as

the classic French Belle Époque.

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 125

126 45th | Vol 30 | 2020 | www.hotelier-indonesia.com

The project also shows great concern for the environment.

In addition to using solar energy as the

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 127

Two of these listed mansions were restored in

order to house the Juma Opera Hotel, which was

opened on 02/02/2020 as the city’s newest boutique


basis for the heating system, a number of areas

are coated with ceramics made from recycled

glass. For the guests’ comfort, all of the doors and

windows have soundproofing.

In addition to the mansions, the luxury development

complex includes two other buildings

built along similar architectural lines. The main

concerns of the project that was headed up the

architect Roberto Vinograd included preserving

history and maintaining the harmony of the surroundings.

So much so that all the wiring that was

in front of the hotel was redone and structured in

an underground way so that the facade was unobstructed

and could be properly appreciated.

Inside, there are 41 suites that range from 23m²

(248 ft2) to 66m² (710 ft2) all of which have high

ceilings, with the majority having a view of the

theater. There is also a restaurant, bar, rooftop

area with a swimming pool, lounge, gym and convention


The decoration of the common areas blends

comfort with the freshness of nature, which is so

abundant in the region. The project, which was

created by the architect Debora Aguiar, who is

a specialist in the eco-luxury concept, results in

a perfect mix between contemporary elements

without losing its historical roots, with finishes in

soft tones such as ecru colors and beiges, punctuated

by greens, caramels and browns, all with

aim of creating a welcoming sensation. The design

also includes pictures and objects that show the

indigenous culture, local handicrafts and the

beauty of the flora and fauna.

Among these objects, we highlight the Baniwa

baskets that are made by hand by the Baniwa

Indians using arumã (Ischnosiphon polyphyllus)

leaves dyed with annatto and woven one by one.

In the indigenous culture, the waláya, as they are

called, were used to collect the freshly grated and

squeezed cassava or to store provisions. The decor

is supplemented by decorative panels in fiber and

slatted wood, along with light fixtures designed

by the architect.

The extremely privileged view is one of the Juma

Opera Hotel’s major attractions and it extends

throughout the entire complex. From the rooftop

terrace, which is an area with exquisite landscaping

that houses a bar and a pool, one can see the

Rio Negro and enjoy the Amazon Theater very

beautiful and one of a kind dome, which is covered

in more than 35 thousand pieces of colored

ceramics in the colors of the Brazilian flag.

The Juma Opera’s Restaurant is

another of the hotel’s architectural

highlights. The area is an elegant

gazebo with an iron dome and is made

entirely from glass in order to take

advantage of the sunshine and, mainly,

to have the Theater as a backdrop during

meals. The menu which was created

by the chef Sofia Bendelak contains a

blend of modern cuisine and regional


The Juma Opera Hotel is

located at Rua 10 de Julho, 481.

More information can be found

on the website www.jumaopera.

com and on social media @


The hotel belongs to the same owners

of the Juma Amazon Lodge (www.

jumalodge.com.br), a prestigious jungle

hotel which has been in existence

for more than 20 years and which

also has a marked concern regarding


128 45th | Vol 30 | 2020 | www.hotelier-indonesia.com

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 129




International Indonesia Seafood & Meat (IISM) is now

opening its doors for high-level decision makers, including

buyers and suppliers, in cold chain and refrigeration

industries from across the globe. Running in its 8th annual

edition, this leading exhibition is now focused on cold

chain technology, which includes: cold storage infrastructure,

temperature controlling, IT and handling solutions

for cold storages, as well as cold chain and cold supply

chain. This time, the event features technology providers

set to showcase their latest solutions related to cold

chain technology applied in seafood and meat industries.

It is a perfect platform tailored specifically as a bridge

that connects potential buyers and qualified sellers in the

industries. It’s a lucrative event that offers comprehensive

business and networking opportunities.

Visit IISM

IISM is established as the region’s most important conference

and expo for seafood & meat industry focusing

on cold connection. Provide a comprehensive selection

of new products, services, technology and solutions

applicable across diverse industries and sectors. IISM is

complemented with one-day conference to enhance your

business opportunities


Komplek Perkantoran Graha Kencana Blok CH-CI

Jl. Raya Pejuangan No. 88

Kebon Jeruk, Jakarta 11530 - Indonesia

+62 21 5366 0804

+62 21 5325 890 / 887


Mrs. Nely Lie - Sales Manager

130 45th | Vol 30 | 2020 | www.hotelier-indonesia.com




More than 70.000 Quality Jobs Seeker is ready for any positions


45th | Vol 30 | 2020 | www.hotelier-indonesia.com 131


: 0856 2400 8117


: 0813 9572 2345

132 45th | Vol 30 | 2020 | www.hotelier-indonesia.com

3 - 6 MAR 2020



31 MAR - 3 APR 2020





Come 2020, Food&HotelAsia (FHA) expands to bring forth

more quality sourcing options from the global marketplace

for buyers through TWO focused mega events.

FHA-HoReCa at a glance

Over 2,000 exhibitors from 70 countries/regions

17 international group pavilions

Exhibit profile:

• Bakery & Pastry

• Foodservice & Hospitality Equipment

• Hospitality Style

• Hospitality Technology

• Speciality Coffee & Tea

FHA-Food & Beverage at a glance

Over 2,000 exhibitors from 70 countries/regions

54 international group pavilions

Exhibit profile:

• Food & Beverage

• Food Processing & Packaging Technology

• Wines & Spirits

[held alongside ProWine Asia(Singapore)]


Contact us at enquiry@foodnhotelasia.com


Join us on



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27/3/19 4:05 PM

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 135


FHA-Food &

Beverage will

be held 2-5

March 2021

Singapore, 27 February 2020 - Informa

Markets has announced that the revised

dates for FHA-Food & Beverage are 2-5

March 2021 at Singapore EXPO & MAX


The event was originally scheduled to take place

from 31 March – 3 April 2020 at Singapore EXPO &

MAX Atria.

Mr Martyn Cox, Event Director, Hospitality, Food &

Beverage - Singapore, Informa Markets, said, “FHA’s

rich history of collaboration with our longstanding

partners and attendees is a huge contributor

to our success today. After much deliberation with

our partners and industry associations we have

concluded the new dates for FHA will provide the

all-around best conditions for our community and

optimal business performance for our exhibitors and


“We would like to thank you for your understanding

and look forward to welcoming the international

F&B community back next year, where we will continue

to break new ground at the largest food and

beverage showcase in Asia.”

31 MAR


03 APR









> Food & Beverage

> Food Ingredients

> Food Processing &

Packaging Technology

> Wine & Spirits

co-located with ProWine Asia (Singapore)


exhibitors from

70 countries/regions



group pavilions


direct participation

from original manufacturers

Pre-register your visit now!



Join us on



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25/9/19 6:03 pm

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 137

“We understand Informa Markets’

decision to reschedule FHA-Food &

Beverage to 2021,and are committed

to working closely with them and

our valued partners towards a

successful show next year. We

remain confident in Singapore’s

strong reputation as a preferred

destination for MICE events. FHA-

Food & Beverage is a key highlight

in Singapore’s event calendar, and

we look forward to welcoming all

attendees and exhibitors in 2021,”

said Mr Andrew Phua, Director

of Exhibitions and Conferences,

Singapore Tourism Board.

Alvin Lim, Executive Director for Brand and Customer

Experience at SingEx Holdings, said, “We are honoured

to host one of the world’s largest food and beverage

platforms at Singapore EXPO & MAX Atria. FHA-Food

& Beverage is an essential business and networking

driver for the global F&B industry, and we share

Informa Markets’ commitment to making well-being

a top priority. Together with our other partners, we

will continue our ongoing engagement on building

an enhanced experience for the F&B community when

they return next year.”

The FHA team will be in touch with all

participants to discuss event logistics

and planning.


About FHA-Food & Beverage

The platform of choice for industry professionals,

including distributors, importers, manufacturers and

retailers from Asia to see and source for high quality,

new-to-market food ingredients, drinks and fresh

produce. More than 80 per cent of the 2,000 exhibitors

participating in FHA-Food & Beverage are renowned

manufacturers and brands hailing from 70 countries

and regions. For more information, please visit www.


About Informa Markets

FHA-Food & Beverage is organised by Informa Markets,

a division of Informa plc. Informa Markets creates platforms

for industries and specialist markets to trade,

innovate and grow. Our portfolio is comprised of

more than 550 international B2B events and brands

in markets including Healthcare & Pharmaceuticals,

Infrastructure, Construction & Real Estate, Fashion &

Apparel, Hospitality, Food & Beverage, and Health &

Nutrition, among others. We provide customers and

partners around the globe with opportunities to

engage, experience and do business through faceto-face

exhibitions, specialist digital content and

actionable data solutions. As the world’s leading

exhibitions organiser, we bring a diverse range of

specialist markets to life, unlocking opportunities and

helping them to thrive 365 days of the year. For more

information, please visit












> Bakery, Pastry & Gelato

> Foodservice & Hospitality Equipment

> Hospitality Style

> Hospitality Technology

> Speciality Coffee & Tea


exhibitors from

70 countries/regions



group pavilions


direct participation

from original manufacturers

Pre-register your visit now!



Join us on



FHRC20_Ad_HCA/H_210x280mm_D1.indd 1

23/9/19 2:46 pm

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 139






Singapore, In the latest FHA Insider

Special report ‘Experiential trends

in hospitality: Behind the scenes’

published by FHA-HoReCa, Asia’s

most comprehensive industry event

for hospitality and foodservice supplies,

industry experts shared their

insights on what makes for a successful

hospitality experience. With

the expected growth of the global

luxury travel market by US$2.5

trillion in the next five years and

increasing demand for more personalisation

and experiences among

travellers, Asian hospitality industry

players have the opportunity to

offer unique concepts and enhanced

services to grow their markets.

The report highlighted the growing

importance of storytelling and how

authentic and creatively crafted stories

can contribute significantly to

the success of a F&B or hospitality

establishment. It also delved into

the growing number of millennial

travellers and their influence on the

hospitality industry.

Serving up authenticity and

memorable experiences

Noting that just serving a delicious

meal is no longer the end of an experience,

Ben Gregoire, Vice-President

of CKP Hospitality Consultants,

explained that, “Good hospitality

is all about providing memorable

experiences for guests. Today’s consumers

are more discerning than

ever.” Gregoire added that establishments

must consider every single

aspect of the guest experience —

from the initial contact point to the

moment they leave.

Agreeing, Anurag Bali, Assistant

Vice-President, Food and Beverage,

South East Asia & Australasia of

the Shangri-La Group added, “It’s

all about the guest experience and

well-established, well-run concepts

— a strong story.” Pointing out the

dining trends now making “a strong

story” across the region, Bali shared

that restaurants and eateries that

incorporate other elements such

as décor or music, in addition to a

strong menu, are also attracting

diners in Asia.

Establishments that tell a good story

through a combination of elements

such as décor or lighting are what

currently attracts guests in Asia.

(Photo credit: Shangri-La Group,

courtesy of FHA Insider Special)


Indeed, with consumers more welltravelled

and knowledgeable about

the flavours of different food or the

origins of certain ingredients, restaurants

striving for authenticity

will focus more on their food stories.

According to Nicole Fall, Founder

of Asian Consumer Intelligence

and Head of Trends at Capchavate,

this trend has resulted in “a virtuous

cycle of restaurants upping

their game attempting to recreate

dishes as authentically as possible,

whereas in the past, there was

more emphasis on localisation or

changing particular flavours and

ingredients to suit local palates.”

Using technology to engage

Technology is also a great enabler as

F&B operators can now use digital

tools to further enhance the customer

experience. Eric Chia, CEO of

cloud-based loyalty software provider

Advocado noted that “

while many hospitality service

providers are focusing on the operations

(efficiency and productivity)

side of the business, we see a great

opportunity to use technology to

grow, nurture prospective customers,

and eventually turn them to

loyal fans.” Chia pointed out that

capturing consumer loyalty in the

current digital age is becoming

difficult as well. He advised business

owners who want to achieve

“maximum bang for their consumer

acquisition buck” to adopt innovative

ways to capture and grow their

customer base.

Growing the generational


While millennials are the fastest

growing segment in the luxury

travel market, the hospitality industry

should also look at catering

to the different age groups such

as the baby boomers. This latest

trend would be an opportunity for

the industry to create services that

would promote more inclusivity

among diverse age groups.

“In the Asian region, for example,

generational family holidays are

nothing new,” said Asian Consumer

Intelligence’s Fall. “What is new

is the recognition that different

ages have different needs. Yet until

relatively recently, families were

lumped into the same category

whether the member was grandma

or the toddler.”

Asian Consumer Intelligence predicted

that more emphasis will be

placed on families’ distinctive needs

without falling into the stereotypical

tropes in the future. Consumers,

regardless of age group, would

be looking for seamless experiences,

both ‘in real life’ and online.


140 45th | Vol 30 | 2020 | www.hotelier-indonesia.com

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for the solar industry. Together

with our partners, we create value

by providing solutions that better

meet the world’s growing energy

needs. REC is headquartered in

Norway and listed on the Oslo

Stock Exchange (ticker: RECSOL).

Our 1,600 employees worldwide

generated revenues of USD 647

million in 2013. Find out more

about REC at www.recgroup.com

142 45th | Vol 30 | 2020 | www.hotelier-indonesia.com

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 143


Be Inspired


11-14 JUNE

19 - 22

MARCH 2020























+628 111 297 080


www.megabuild.co.id megabuildexpo Megabuild Expo megabuildid Organised by

Co-Located with

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 145


EXPO 11-14 JUNE 2020



in 2014, as a refreshed branding for

Renovation and Construction Expo

(RENEX) which was held annually

since 2002. With the new branding of

MEGABUILD INDONESIA, coupled Reed Exhibition portfolio

of 34 Building & Construction exhibition worldwide

(www.reedexpo.com), MEGABUILD INDONESIA aims to

be Indonesia leading Architecture, Interior Design and

Building Exhibition and Conference, organised by the

Industry for the Industry.

Jakarta Convention Center


+6221 2556 5022


In conjunction with Jakarta Design Week, organised by

the Indonesian Institute of Architects (IAI), MEGABUILD

INDONESIA runs over 21 concurrent seminars (with CPD

points awarded for professionals architects), making

MEGABUILD INDONESIA the largest annual gathering

of the entire industry of Building & Construction.

Panorama Building, 5th floor

Jl. Tomang Raya No. 63

Jakarta 11440, Indonesia


Tel: 62 – 21 – 2556 5022

MEGABUILD Indonesia is Indonesia largest architecture,

interior design and building materials exhibition,

organized by the industry for the industry. Megabuild

Indonesia will be the most comprehensive showing of

the latest technology, solutions, materials and design

trends to Indonesia’s building & construction industry.

It strive to give valuable experience during exhibition.

Fax: 62 – 21 – 2556 5040

31867 Visitors, 20 Participated Countries, 600 Business

Matchmaking, 208 Exhibitor Companies

146 45th | Vol 30 | 2020 | www.hotelier-indonesia.com

FHT Bali is recognised as the

platform for Indonesia’s food,

hospitality & tourism industry,

and provides the perfect

opportunity to meet face to

face with potential clients and reconnect

with existing customers. Now in its

12th edition this premier international

food, hospitality and tourism event

attracts key trade-only buyers from the

region’s leading resorts, hotel chains,

restaurants, importers and provides an

undisputed entry point into this thriving

and lucrative tourism market.


Over 1,300 exhibitors will showcase the

latest products, innovations, technologies

and services to supply the massive

growth in Indonesia’s hospitality sector.


Food, Hotel and Tourism Bali 2020

provides the most cost effective way

to increase your business in Asia’s

most exciting hospitality and tourism



The show will be attended by decision

makers, major importers, distributors

and agents. The last edition attracted

11,268 attendees from the region.


The Indonesian government is targeting

20 million tourist visits by

2020, driving massive investment in

Indonesia’s hospitality, food service and

tourism sector.


Seafood, Bakery & Patisserie,

Confectionery & Chocolates, Fresh

Produce, Dairy Products, Tea & Coffee,

Ingredients, Essences & Agents,

Frozen & Chilled Foods, Meat &

Poultry, Seafood, Canned & Processed

Foods, Snack Food, Health Food,

Essences & Flavourings, Private Label,

Gourmet Delicacies, Organic Produce,

Confectionery & Chocolates


Beers and Ales, Wine, Champagne, Port

& Sherry, Spirits, Liqueurs & Cocktails,

Beer & Cider, Cider


Bakery Products, Retail Bakery

Equipment, Confectionery Equipment,

Industrial Bakery & Confectionery

Equipment, Ingredients, Essences

& Agents, Packaging Equipment &

Supplies, Shopfitting & Retail Display,

Retail Supplies


Catering Equipment, Foodservice &

Catering Equipment, Food Preparation;

Cooking & Processing Equipment,

Beverage Processing, Dispensing

Equipment, Chilling & Freezing

Equipment, Cleaning; Maintenance

Equipment, Storage Systems,

Packaging Equipment & Material


Management & Careers, Facilities

Management, Training & Guest

Services, Travel Agents


Interiors, carpets, etc., Carpets / Fabrics

/ Interior Supplies, Furniture & Fixtures,

Tableware & Accessories, Guest

Amenities / Housekeeping Supplies

Spa & Resort Facilities


Fire & Security Systems, In-room

Technologies, Guest Service Systems,

Consultancy & Management Services,

Property Development & Management,

Hotel Systems, Catering & Retail

Systems, POS Technology, Fire and

Security Systems


Wiwiek Roberto Menara Jamsostek,

Menara Utara Lantai 12, Unit TA-12-04,

Jl. Jendral Gatot Subroto No. 38, Jakarta

12710 Indonesia, +62 21 2525 320, +62

21 2525 482, Wiwiek@pamerindo.com



Davin Er, 10 Kallang Avenue,, #09-15

Aperia Tower 2,, Singapore 339510, +65

6233 6688, apple-isoa@ubm.com




Fiona Murray, 240 Blackfriars Road,

London SE1 8BF, United Kingdom, +44

20 7560 4309, fiona.murray@ubm.com


16 - 18 April

Bali Nusa Dua

Convention Center





161-3 18 OCTOBER April 2020 2020

Bali Nusa Dua Convention Center

Incorpor ating:




Food, Hotel & Tourism Bali

The 18th International Retail Technology

Equipment, Display and Storage Exhibition.

The 18th International

Equipment, Display and St


Sales Enquiries:


Contact Us

Wiwiek Roberto

T : +62 21 2525 320

E : wiwiek@pamerindo.com


Food, Hotel & Tourism Bali

Sales Enquiries:


Davin Er

T : +65 6233 6688

E : apple-isoa@informamarkets.com



Fiona Murray

T : +44 20 7560 4309

E : fiona.murray@informamarkets.com


148 45th | Vol 30 | 2020 | www.hotelier-indonesia.com


ERAMIKA EXPO will go to

9th edition in 2020. Edition

of ASEAN’S Only Dedicated

Ceramic Event. We invite

Ceramic Companies and

Ceramic Machinery Companies

throughout the world to participate in

our exhibitions. Some of our achievements

such as 800 business matching

plus onsite matching in 4 days. Total

visitors are more than 30,000 from

20 countries. Currently Indonesian

ceramics companies need the Newest

machinery in the face of domestic and

foreign competition. If your company

is engaged in ceramics and ceramic

machinery, we are happy to invite you

to participate in our exhibition. Book

your space now. Open and register in

our website www.keramika.co.id

Exhibitor Networking Night is one

of activity at Indonesia Building and

Construction Week 2019. The activity

itended to improve relations between

exhibitors.Over 800 business matching

in Indonesia Building and Construction

Week 2019. Indonesia Trade Connect

services to help global customer identify

and screening potential business

partner in Indonesia prior to exhibition!

The 9th edition of ASEAN’s

only dedicated ceramic event

Returning for its ninth edition,

KERAMIKA continue to be

the dedicated marketplace for

the ASEAN ceramics industry to

congregate in the largest ceramic producing

country in ASEAN and one of

the largest ceramic consumers in the

world, Indonesia.

ASAKI – The Indonesia Ceramic

Industry Association will showcase

top Indonesia ceramic manufacturers

in KERAMIKA and feature the latest

design and technology of Indonesia

Ceramic Manufacturers.

KERAMIKA is co-located with the 19th

edition of Indonesia Architecture,

Interior Design and Building Exhibition

and Conference, MEGA BUILD

2020. KERAMIKA 2020 will bring in

local and international ceramic manufacturer

and supplier of raw materials,

equipment, and machineries, to the

one of the largest consumers of ceramic

tiles and sanitary wares in Indonesia.

Presenting three world in one roof,

which are:


TECHNOLOGY – Keramika 2020 will feature

over 100 exhibitors covering the

entire ceramic manufacturing industry

covering equipment, technology, solutions,

supplies, and finishing to over

10,000 ceramic industry professionals

from the ASEAN region.

WORLD OF CERAMICS – Keramika 2020

will showcase the new launches, design

and solution from Indonesia Ceramic

Industry Association (ASAKI) manufacturers,

bringing the best in class into

the exclusive World of Ceramics zone

in Keramika 2020.


2020 will display mineral of innovation

ceramics raw material. The event is colocated

with Indonesia largest building

materials show – Mega Build Indonesia


As part of exhibition, KERAMIKA

2020 will provide world class conference

that will be hosted by The

Indonesian Ceramic Industry association

(ASAKI) and ACIMAC (Italian

Association of Ceramic Machinery and


Jakarta Convention Center


+6221 2556 5000

+6221 2556 5040


Senior Project Manager

Mr. Hendra Nolana

T. +6221 2556 5000

E. hendra.nolana@reedpanorama.com

ASAKI Association Liaison

Ms. Desi Lestari ( Local Sales )

T. +6221 2556 5000

E. desi.lestari@reedpanorama.com

International Sales Manager

Ms. Astri Ratnasari ( International Sales )

T. +6221 2556 5000

E. astri.ratnasari@reedpanorama.com

NEW DATE 11-14 JUNE 2020

Visit the biggest


event in INDONESIA


Ceramic tiles | sanitary | ceramic roof | table wares

ceramic machinery | ceramic raw materials | equipments /

spareparts of ceramic



• Asaki House of Indonesia showcase

• Keramika collaboration with BEKRAF

• Design Challenge by ceramic manufacture

and suppliers

• Art installation challenge by designer,

architect, creator, individual and creative hub

• Photographer, Vlogger, and You Tuber


• Students ceramic sketch challenge

• Networking night

• Charity

• Seminar

• Best Booth competition




Keramika Indonesia

+628 111 287 080


Organised by

Co-Located With


jobs, news, events, suppliers,

deals, property , golf , spa




WHATSAPP! +62.812.1978.1196



To market your project in Indonesia

and beyond

h n á


Hospitality Marketing



Branding Services, Re-

Branding Services, Viral

Marketing Services

our Services

Marketing Platforms



Print on demand, Digital

Publishing , Mobile, Events,

Broadcast and Direct mail


All in One Roof



Marketing Strategy and

Branding Option. Get the

Best Results




Mobile solutions

for hotel operational


Trusted by over 5,000 hotels worldwide, FCS is a leading

platform for hotel operations enhancing the guest

experience by empowering staff, automating

processes and providing hotel

management with real-time

information. FCS’ Hospitality

Operations Management

platform can be integrated

with most PMS and third

party solutions.


Guest services

Housekeeping operations

Engineering & preventive maintenance

Glitch management & recovery

Concierge services

Laundry operations

Team communication

Analytics & reporting


Gateway & call accounting

Voice and digital messaging

For more information, contact us

at fcs.sales@planet1world.com

152 45th | Vol 30 | 2020 | www.hotelier-indonesia.com

The International Hospitality Equipment,

Technology, Style, Interiors & Amenities

and Foodservice Trade Exhibition

The International Gourmet & Specialty

Food and Beverage Trade Exhibition


Hotelexpo Indonesia and Specialty Food Indonesia

22-24 July 2020

Hotelexpo Indonesia and Specialty Food Indonesia (previously named Hotelex Indonesia and Finefood Indonesia).

Covering the latest trend and innovation in hospitality and culinary sector. Hotelexpo Indonesia 2020 will be held

at the JIEXPO on July 22- 24, 2020.

Jakarta International Expo (JIEXPO)

Kemayoran, Jakarta – Indonesia

Introducing new launch of Pamerindo Indonesia EXPECTED FACTS AND FIGURES

Food and Hotel series show, Hotelexpo Indonesia and

Specialty Food Indonesia.



Contact us:

Hotelexpo Indonesia presenting Indonesiaa more focused

Wiwiek Roberto

products and smart technologies covering five

+6221 2525 320


main segments, Hospitality Equipment, Hospitality

Technology, Hospitality Style, Hospitality Interiors &

Amenities and Foodservice.

Specialty Food Indonesia presenting variety of gourmet

and specialty food and beverage.



DID. +65 6233 6688






Fiona Murray

Tel. +44 20 7560 4309


Hotelexpo Indonesia and Specialty Food Indonesia supports

the industry in Indonesia, refers to the food

industry in the field of food service, for goods that do

fulfill food grade requirements also knowledge of the

hospitality world.



45th | Vol 30 | 2020 | www.hotelier-indonesia.com 153



International Indonesia Seafood & Meat (IISM) is

now opening its doors for high-level decision makers,

including buyers and suppliers, in cold chain

and refrigeration industries from across the globe.

Running in its 8th annual edition, this leading exhibition

is now focused on cold chain technology, which

includes: cold storage infrastructure, temperature controlling,

IT and handling solutions for cold storages, as

well as cold chain and cold supply chain. This time, the

event features technology providers set to showcase

their latest solutions related to cold chain technology

applied in seafood and meat industries. It is a perfect

platform tailored specifically as a bridge that connects

potential buyers and qualified sellers in the industries.

It’s a lucrative event that offers comprehensive business

and networking opportunities.




Komplek Perkantoran Graha Kencana Blok CH-CI

Jl. Raya Pejuangan No. 88

Kebon Jeruk, Jakarta 11530 – Indonesia

+62 21 5366 0804

IISM is established as the region’s most important conference

and expo for seafood & meat industry focusing

on cold connection. Provide a comprehensive selection

of new products, services, technology and solutions

applicable across diverse industries and sectors. IISM

is complemented with one-day conference to enhance

your business opportunities

+62 21 5325 890 / 887


Mrs. Nely Lie – Sales Manager

154 45th | Vol 30 | 2020 | www.hotelier-indonesia.com

Motel Mexicola's

7th birthday

Keep Saturday April 4th free - it's

the evening of Motel Mexicola's 7th

birthday and the much-loved Latin

venue has plenty up its sleeve to

celebrate. Promising the party of the

century, the vibrant Mexican venue

will kick things off from 6pm with

the festivities set to last well into the

early hours.

Lively is an understatement - the

party will be entertained by a revolving

line-up of DJs and that's not

mentioning the beauty pageant.

This birthday, Motel Mexciola will be

crowning a Miss and Mr Mexicola.

This is the venue's first every beauty

pageant and will see contestants

sachay their way down a runway

show with the chance to win up to

USD$1000 each.

Do you think you have what it

takes to become Miss/Mr Mexicola?

Enter the contest via email - info@

motelmexicola.info. Entries close on

March 30, with entry details below:-

Must be between the ages of 21 and

45- Bring your own bikini or speedo-

Must love tequila and Mexican

food- Be in reasonably good health

or at least sober when you enter

- Learn some Mexican and spit it

out without shame- Nudity is NOT

allowed - descalificado inmediato!

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 155

156 45th | Vol 30 | 2020 | www.hotelier-indonesia.com


Seminyak institution Sarong has

unveiled a vibrant new menu in

recent weeks. The beloved Bali restaurant,

helmed by revered chef Will

Meyrick, has embraced a broader

exploration of Asia and revamped

existing offerings to reflect the

chef's ample travels as of late. "I've

done a lot of travelling in the past

year and wanted to introduce more

diversity to the menu," Meyrick

says of the decision to overhaul the

dishes at the fine diner. "Sarong can

move quite easily from one dynamic

to the other. It always has been an

Asian restaurant under one roof, and

was one of the first of its kind in Bali."

The pioneering restaurant is now

on its 13th year and remains one of

Bali's most adored venues.

Dishes names:

- "Gaeng Choo Chee" of grilled

prawn with Thai basil, kaffir lime and

coconut cream

- Mumbai Chicken Tikka Kebab,

marinated in cheese, cashew nut,

fenugreek leaves, garam masala and

with pea malai curry

- “Pad Ped Pla” stir fried crispy fish

with red curry, wild ginger, lime,

green peppercorn and Thai basil


Pad Ped Pla | Small story

This dish is best served in the evening, although there is a very good place across

the river from Wang Lang market that you can pick up from any time of day. Red

curry paste is stir fried with wild ginger, green peppercorns and Thai basil. The fish,

or “pla”, can either be whole or cut into pieces, traditionally it’s catfish but I like to

us the fleshier gurami

Elegantly Asian

Award-winning Sarong is one of the most sought after Asian cuisine fine dining

establishments on the Indonesian island of Bali. Further afield, Sarong’s reputation

for innovation and authenticity has created its prestigious standing upon

Southeast Asian’s epicurean stage. Sarong shines out as one of the genuinely exciting

restaurants in the region.

Open 7/7. Dinner: 6.00PM – 10.00PM (Last order 9.45PM) . You can contact us for

informations/reservation By phone: +62-812-3634-3386 By email: info-sarongbali@saronggroup.com

Or book directly on our reservation platform




- Southern Indian Seafood Biryani

with green chilli, garam masala, coriander,

mint and basmati rice

45th | Vol 30 | 2020 | www.hotelier-indonesia.com 157

Here are 10 things you can do to

prevent COVID-19:

1. Clean your hands regularly – wash with

soap and water, or clean with alcoholbased

hand rub

2. Clean surfaces regularly with disinfectant

– for example kitchen benches and work


3. Educate yourself about COVID-19. Make

sure your information comes from reliable

sources; (see suggested links below)

4. Avoid traveling if you have a fever or

cough, and if you become sick while on a

flight, inform the crew immediately. Once

you get to your destination, make contact

with a health professional and tell them

about where you have been;

5. Cough or sneeze into your sleeve. If using

a tissue, dispose of the tissue immediately

into a closed rubbish bin, and then clean

your hands;

6. Take extra precautions to avoid crowded

areas if you are over 60 years old, or if you

have an underlying condition;

Restaurant Statement:

We make sure our workplaces are clean and hygienic. Surfaces and

objects are wiped with disinfectant regularly. We promote regular and

thorough hand-washing by employees, contractors and customers

We put sanitizing hand rub dispensers in prominent places around

the workplace and make sure these dispensers are regularly refilled.

We make sure that staff, contractors and customers have access to

places where they can wash their hands with soap and water

We promote good respiratory hygiene in our workplaces, kitchen and

public spaces

We combine this with other communication measures such as offering

guidance from occupational health and safety officers, briefings at

meetings and information to promote hand-washing

We have briefed our employees, contractors and customers that if

COVID-19 starts spreading in our community anyone with even a mild

cough or low-grade fever (37.3 C or more) needs to stay at home.

Our emplyees should also stay home (or work from home) if they have

had to take simple medications, such as paracetamol/acetaminophen,

ibuprofen or aspirin, which may mask symptoms of infection

7. If you feel unwell, stay at home and call

your doctor or local health professional;

8. If you are sick, stay at home, and eat and

sleep separately from your family, use different

utensils and cutlery to eat;If you

develop shortness of breath, call your doctor

and seek care immediately;

9. It’s normal and understandable to feel

anxious, especially if you live in a country

that has been affected. Find out what you

can do in your community. Discuss how to

stay safe in your workplace, school or place

of worship.


158 45th | Vol 30 | 2020 | www.hotelier-indonesia.com

We keep communicating and promoting the message that

people need to stay at home even if they have just mild symptoms

of COVID-19.

Further afield, Sarong’s reputation for innovation and authenticity

has created its prestigious standing upon Southeast

Asian’s epicurean stage.Sarong shines out as one of the genuinely

exciting restaurants in the region.

At the helm of its constantly busy kitchen is highly acclaimed

chef Will Meyrick, who produces dishes that cleverly honor

traditional recipes while incorporating his acclaimed signature

‘twist’ : A touch of his own heritage or homage to the

Indonesian cuisine he truly loves.

Sarong and Chef Will Meyrick are dedicated to the promotion

of Indonesian cuisine culture to a wider audience. Recent recognition

as one of Best Asia’s Restaurants has shone an even

brighter international light on the food of the Indonesian archipelago

and Sarong and Chef Will Meyrick work to support and

give guidance to communities in the region to produce high

quality locally grown products.


This is another of Chef Meyrick’s passions and his in-depth

travel and research has been to find the best ingredients available

throughout Indonesia. It is Chef Meyrick’s belief that

ecologically friendly farming results in better tasting food,

better tasting drinks and supports local farmers sustain opportunities

in rural communities.

Sarong’s staff is also part of the vision, and time is spent nurturing

the talents of every member of the team either in-house or

overseas along with its highly personalized service and atmosphere

is a testament to this holistic vision of inspirational and

elegant dining experiences.

While all this happens behind the scenes guests from all over

the world are welcomed to experience the calm of Sarong’s

elegant interior decor. With seating for 160 arranged under

two traditionally high ceiling pavilions and a main dining area,

expansive bar and outdoor area spaces that are generous,

accommodating and intimate there is plenty of room for group

and individual bookings. It is always advisable to reserve a

table, especially during high season when demand for Sarong’s

dining is particularly high so as to avoid disappointment. In

addition menus for vegetarians and for those who are glutenfree

are available on request.


45th | Vol 30 | 2020 | www.hotelier-indonesia.com 159

160 45th | Vol 30 | 2020 | www.hotelier-indonesia.com

As the sun goes down, the scene at

BOTANICA comes to life with local

and international DJ’s providing the

soundtrack to a memorable wining

and dining experience.


Jl. Kayu Jati No.1, Seminyak, Kuta

Utara, Kabupaten Badung, Bali


45th | Vol 30 | 2020 | www.hotelier-indonesia.com 161

Grilled Prawns with red pepper, leak

and gremolata. Bon apetit!

Celebrate the

Easter weekend

with a Sunday

extravaganza at

Seminyak haunt


Taking place on Easter Sunday from 11.00am the vibrant venue

of Botanica Bali will be hosting a special lunch and Sunday

Market in ode to the annual occasion.

Peruse market stalls which will offer 50k wine by the glass and

50k bites. There's also the chance to indulge in wine tasting and

wine bottles, cocktails and clothing.

Entertainment will be provided in the form of a tarot card reader

from 3pm and a street magician at 4pm, that's not mentioning

the live music and performances later in the day.

Families aren't missing out - at 1pm there will be an Easter egg

hunt with the Easter bunny. And a more formal lunch available

for those eager to sit down with loved ones. Chef Brenton has

crafted a celebratory special menu; a Sunday roast will be available

for 170k++ per person with all the trimmings. The kids will

even eat for free.



Thank you to all the contributors, photographers

advertisers and suppliers for your support.



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