Debtfree Magazine Issue 2 of 2202

Issue 02 of 2022

EXCELLENCE IS DOING

ORDINARY THINGS

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FROM THE EDITOR

You are living through a pandemic, and now you are

worried that you are living through the start of world

war 3… all the while just trying to make ends meet and

pay back all the people who helped you get into debt.

The world is in crisis once again, but you can be sure

that the bank still wants its cut, come month end.

Well, it is clear that people who live in Ukraine are in for tough times.

Interestingly, Russia has made moves like this before in the Crimea,

and after a bit of pushing and pulling between the east and west (or in

this case the far North and others in the South) things quieted down

again. In fact, it gives politicians (and the UN) the chance to sue for

renewed peace and security and to then look like heroes.

Time will tell, but we are already seeing how it is hitting us in the

wallet. Stock markets, predictably, get shaken up, people start to buy

gold again and with natural gas deals falling apart (to ‘punish’ Russia)

the demand for oil in the EU surges. Additional demand in turn means

higher prices for you and I, all the way on the other side of the planet.

It is a good thing the Government didn’t add to the fuel levy since

prices are going to jump. Perhaps allowing staff to work from home

(cutting out the commute) is the new way to give an increase?

So, the question is: have you got too much month at the end of your

money? If so, you are not alone. With prices going up it is getting

harder and harder for everyone to make ends meet. At the same time,

we know you have not had a giant salary increase so; it means you

are going to have to lift your game. This month’s issue we focus on

two areas (1) making a plan for your money and (2) learning to shop

like a pro.

Even governments make budgets, and try to stick to them, you should

be doing the same. If you find budgeting a challenge, then be sure

to check out the article in this issue. We also give you a quick look at

how Government is planning to spend their money this year.

If you are finding every trip to the shops to be more and more

expensive, then be sure to check out our top tips to shop and save.

If you are able to try one or two suggestions, they will make a big

difference by the time you get to the till.

We also have news, reviews, interviews and other things that rhyme.

From advice to job opportunities, this issue is packed with info to

keep you up to date and in touch with current trends. It’s enough to

inform and distract you for a while, so that you can learn stuff and

stress less.

The good news is that you are probably not going to have to worry

about war in your backyard. The bad news is that all those people

who try to make money off situations like this, are going to attempt

to financially milk you dry, prepare for a rough ride. But let’s face it,

you have been through some tough times recently, and are probably

better able to cope with the stress now (even if you don’t really

feel like it). What’s war in the Ukraine compared to Covid-19 or fire

tornados in Australia, or the July riots in KZN? We can handle it. It’s

just another “crisis” on your way to becoming debt free.

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DEBT REVIEW

LESSON #1

When working on your budget:

Use the amount of income you get to

actually take home each month. That’s the

amount after taxes and other deductions

have come off.

PROFESSIONAL DEBT

COUNSELLING ATTORNEYS

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NCRDC1142

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CONTENTS

BUDGET BETTER IN 2022

TIRED OF BEING

SCARED & TIRED?

PLAN YOUR

SPENDING

INDUSTRY

SPOTLIGHT

SERVICE

DIRECTORY

DISCLAIMER

Debtfree Magazine considers its sources reliable and verifies as

much information as possible. However, reporting inaccuracies

can occur, consequently readers using this information do so

at their own risk. Debtfree Magazine makes content available

with the understanding that the publisher is not rendering legal

services or financial advice. Although persons and companies

mentioned herein are believed to be reputable, neither

Debtfree Magazine nor any of its employees, sales executives

or contributors accept any responsibility whatsoever for their

activities. Debtfree Magazine contains material supplied to

us by advertisers which does not necessarily reflect the views

and opinions of the Debtfree Magazine team. No person,

organization or party can copy or re-produce the content

on this site and/or magazine or any part of this publication

without a written consent from the editors’ panel and the

author of the content, as applicable. Debtfree Magazine,

authors and contributors reserve their rights with regards to

copyright of their work.

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POPIA COMPLIANCE IS

CRUCIAL THIS YEAR!

BREAKING

NEWS

TYME FOR A

CREDIT CARD?

TymeBank have entered the next phase of their business

plan are now broadening their banking offerings to include

credit cards.

Credit cards are very popular and TymeBank is now offering

these in an effort to expand into the middle income client

market and bring in more affluent clients.

They have partnered with RCS to provide credit cards to

those who earn as little as R3000 a month (or more). This is

a significantly lower threshold than many other banks who

tend to favour clients earning R5000 or more.

TymeBank have brought on new experts to help them run

this portion of their business and help manage the risks and

feel confident it is a logical next step for them to grow as a

brand.

We are the champion

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NCRDC2484

MORE ARRESTS IN VBS

LOOTING SCANDAL

Reportedly around R2 Billion was looted from the VBS Mutual

Bank. It is taking a long time but arrests are following. So far

25 different people have been charged with 100 different

offences.

During February 2022, 2 new arrests were made. One of

them being a Mayor who ‘allegedly’ got handed the keys to

a sweet new R630 000 Jeep Cherokee by those seeking to

bribe officials into illegally banking with VBS.

R350 GRANT LIFELINE

EXTENDED

During the 2022 State of the Nation Address, President Cyril

Tamaphosa announced that the R350 Social Relief of Distress

Grant would stay in place for the remainder of 2022, much

to many people’s great relief. So far over 10 Million people

under severe financial distress have been able to access the

grant monthly.

PETROL PRICES

SKYROCKETING

The situation in Ukraine has been pushing the Brent Crude

Oil Barrel price up for a while now and SA consumers are

about to get hit with a massive jump in prices once more.

Unleaded Petrol will go up by R1.23 (93) and R1.24

(95) putting unleaded at R21.12 /litre and R21.38

respectively.

Diesel drivers will be hardest hit by a big R1.37/litre

jump putting the price per litre at R19.44.

Illuminating Paraffin will also go up by R1.31.

Reportedly price hikes in fuel costs during 2021 contributed

to an 8.6% rise in the cost of food across the country.

DEBT COUNSELLORS

ASSOCIATION OF SA BEGIN

IN PERSON MEETINGS

DCASA will be holding in person meetings in 5 provinces

across South Africa in the months ahead.

The regional meetings will give members an opportunity

to catch up on industry developments and also appoint

representatives to the DCASA National Executive Committee.

The first region to hold meetings will be KZN on the 4th of

March followed by the Western Cape on the 15th.

Covid-19 precautions will be in place and the meetings

are, of course, dependent on Government regulations and

restrictions at the time.

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leading Debt Counsellors

since 2007

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Call our national call centre on 086 111 6197

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NCRDC19

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we never left.

NPDA is now iPDA.

As one of the four licensed Payment

Distribution Agencies in South Africa, we

work with several hundred DC’s, paying

several thousand creditors and managing

payments for thousands of consumers.

We still offer a range of benefits and controls

that make the way you serve your clients

faster, cheaper and more intuitive.

For more information or a free demo, visit us

at www.ipda.co.za.

BUDGET

BETTER

IN

2022


IT IS NOT YOUR IMAGINATION

YOUR GROCERIES

DO COST MORE

Unemployment rates are high, prices are higher and

inflation is on a massive upward trend. Just driving

to the shops costs more than it did, as petrol prices

continue to increase, almost monthly. In 2021 alone,

food prices went up by over 9% in just 12 months.

Those living on minimum wage earn around R3,650 a month. On

average, they have to spend R1,350 on transport and R730 on

electricity. Even if there are multiple earners in a household, the

current Pietermaritzburg Economic Justice and Dignity Group

‘average’ shopping basket for a household adds up to R4,401.02.

There are on average 3 or 4 people in each home in SA.

Stats also show that, despite the occasional salary increase, those

who enter debt review find that they have less and less money for

essentials (like groceries) each year. These consumers are effectively

losing, on average, about 5% verse inflation each year. Over a 5-year

debt review plan, consumers are having to cut their living expenses

for food, communication, transport and rented accommodation by

25% by year 5.

That’s a lot of pressure

on both those in debt

review and outside the

process trying to cope

with their crushing

debt. It seems that

every cent matters

these days. So, how

can you shop for less?

We have put together

top tips to help you

save when you head to

the shops.

TOP

TIPS FOR

SHOPPING

ON LESS


SHOP FOR THE RIGHT THING,

AT THE RIGHT SHOP

It is possible to be swayed by advertising and brand

consciousness. When shopping on a tight budget, it is

better to shop according to where you will get the best

prices for items.

It may not always be where you expect, so take a few moments

every now and then to compare the price of regular items you buy at

different shops, you may be surprised.

Different shops run different specials on different days, or even times.

If you are shopping daily or weekly, you should keep an eye out for

these specials.

Many shopping centres have different shop brands in the same area,

so you can decide where to buy specific items, without too much

extra effort.


FIND IT AT THE

FARMERS

MARKET

Farmers markets are a great way

to buy from local farmers or food

producers directly, cutting out the

middle man.

If you do have a farmers market in your area

(or similar venders) then you may be able

to go shopping right at the very end of the

day just before closing time, and grab a few

discounts.

Some larger grocers often mark down the

price of stock that has reached its sell-bydate.


DON’T BE FOOLED

BUYING IN

BULK IS NOT

ALWAYS BEST

You may have heard buying in bulk

will save you lots. This can be true,

but is dependent on a few things.

Do you or will you soon need the item? Are

you able to easily store the item, will it last?

Are you just buying it because of the bulk

price, even though you won’t actually use that

quantity? If so, rather leave it.

But beware, always check the ‘per unit’ price.

Unscrupulous retailers will sometimes charge

more but make you think you’re getting a

good deal.


ALWAYS

PLAN AHEAD

This cannot be overstated. If you do

not ‘plan the shop’ you cannot ‘shop

the plan’.

You will end up with additional items you do

not need, and perhaps cannot really afford.

This will blow your shopping budget out the

water.


SHOP ACCORDING

TO YOUR

MEANS

You need to know how much you

are going to spend on food each

month.

It should be in your budget, and you should

try stick to it. Some people even do a quick

running cost on their phone’s calculator as

they walk through the shop, so they know if

they are within the budget.


CAN YOU SHOP

ONLINE

INSTEAD?

Impulse buying is greatly reduced

when shopping for specific items

online, or via a shop’s app.

You have to enter specific items into the

search bar and this means you are not being

led into temptation. There will be a small

delivery charge, but could save yourself both

time (and risk these days) as well as the added

cost of impulse shopping.


ALWAYS

CHECK FOR

COUPONS

Some shops offer coupons and

loyalty points.

Don’t let them trick you into buying what you

don’t need, but at the same time, why not rack

up some loyalty points when it works in your

favour? One day you may be able to redeem

them when the coffers are running low.


‘TIS THE SEASON TO

BUY WHAT’S

IN SEASON

It is generally cheaper to buy

seasonal produce than to purchase

the same fruit or vegetable in the

off-season.

You may love avos, but if you try buy them at

the wrong time of year, you may need a quick

cash loans to pay for a pack of two. Rather

buy items when they are in season and the

prices are lower.


PRICE CHECK THOSE

NO NAME

BRANDS

Always be sure to check out the

shop brand or ‘no name’ brand

items.

Their prices are often very competitive and

the item may even be identical to the branded

one sitting right next to it, just in different

packaging.


WATCH OUT FOR

PRE PACKED

ITEMS

You may find, that pre packed and

pre washed or pre sliced or crumbed

items cost more than buying loose

items.

You are trading time at home for convenience.

Compare the prices and consider taking just a

few extra minutes to wash or slice the veggies

yourself.

Next time you are at the petrol station, and

tempted to buy that loaf of bread for R1000

and that 2 Litre Coke for a Bijillion Rand…Stop!

When you are paying for convenience, you are

paying a lot extra.


AVOID ITEMS AT

EYE LEVEL ON

THE SHELVES

Marketing people know we are

inherently lazy, and when shopping

we tend to buy items that are at eye

level on the shelves.

Surprise, surprise these items tend to be the

most expensive ones. This is the shop version

of first page results on Google. So, look up,

look down and save.


DON’T FORGET TO

BRING A BAG

Why pay for packets when you can

bring your own.

The amounts are small (and you may

occasionally need plastic packet for use at

home) but why not save the planet and your

pocket at the same time?

HUNGRY?

DON’T SHOP

Low blood sugar and shopping do

not mix.

You buy items you don’t need, you have

trouble sticking to a list, and focusing on

prices. So, make yourself a snack, then go

shopping.

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IT’S TIME TO

ADJUST YOUR

MIND SET

Changing a few of your habits and

the way you think about shopping

and eating could save you a lot

of cash. Here are a few things to

consider:


SUPPER TIME?

TIME TO

SAVE!

Dinner is defined as your biggest

meal of the day. In SA we often

use it interchangeably with supper.

These days, that may not always be

possible when shopping on a tight

budget.

Why not try smaller or simpler suppers, a

few times a week? Maybe sandwiches, a big

salad, breakfast for dinner or pancakes. Keep

it simple and easy, no need for Sunday roast

every evening.

Rethinking supper could save you both time

and money.


TRY A FEW

MEAT FREE

MEALS

Meat is one of the more expensive

items at the shops, and so you may

want to consider adding a few meat

free meals to your eating plan.

Does your pizza need meat? Does that stew

or soup need meat? Maybe not, there are so

many meat free meal options that the whole

family can enjoy. Meat free Mondays anyone?


MAKE SURE TO

EMPTY THE

FRIDGE

It is terrible to find an old

Tupperware container in the back

of the fridge with some sort of fuzz

growing inside. Ew!

Avoid this situation by making sure to use the

items in your fridge before you stock it full of

fresh items. Have a day where you specifically

try to use up items in your fridge, consider

making it part of your weekly routing. It may

lead to some fascinating combinations that

make Jamie Oliver proud.

Give your pantry cupboard the same

treatment, and use that can of beans that’s

been sitting there for a while.


MEAL PREP

FREEZE NOW

EAT LATER

If you take a little extra time on the

weekend, you may be able to make

a few freezer meals for yourself for

use during the busy week.

This can help you cut down on ordering out,

because heating your homemade meal is easy

& cheaper.


GREEN FINGERS

TRY GROW

SOME STUFF?

Many people gain great satisfaction

from growing a few of their own

items like tomatoes, potatoes, herbs

and more.

It can be very therapeutic, doesn’t require as

much space as you think, and can be very

rewarding to both your wallet and ego. Start

small and see how it goes.


SAVE THOSE

LEFTOVERS

FOR LUNCH

Many people make a little extra for

dinner, with the plan to use one of

the ingredients or some leftovers for

lunch the next day.

Taking your own lunch to work can help you

avoid having to buy something expensive. If

you can save R50 twice a week that’s R400 a

month and R4,800 a year.


SMALL CHANGES

ADD UP

You do not have to use every single

tip in this article to save on your

shopping. You may find some of the

tips only work some of the time, and

others not at all.

If, however, you are able to make a few

changes to how you eat and how you shop,

you will find that, over time, the savings

do add up. You may be able to beat your

own grocery budget goals and have a little

something extra to set aside for emergencies

or to spend on other essentials around the

house.

As time goes by and inflation eats into your

budget, you are going to have to get smart

about how you shop, just to keep up. So, why

not try out some of these top shopping tips

and save a buck or two?

DEBT REVIEW

LESSON #2


Don’t forget about expenses you only have

now and then like replacing worn out tires on

your car. Take the price and divide by 12 to

know how much to set aside each month.

TIRED

OF BEING

SCARED

& TIRED?

TIRED OF BEING SCARED & TIRED?

WE’RE SO OVER THE

PANDEMIC

Pandemic fatigue is a very real thing. It can move

people to be less cautious than before, and take risks

they never would have considered a year ago. It can

also lead to a lack of motivation, poor sleep habits,

feeling stressed by simple tasks and being just plain

irritable. Many who are experiencing ‘Pandemic

Fatigue’ say they have trouble concentrating and many

feel hopeless or aimless.

Pandemic Fatigue combined with slowly lowering Covid-19

restrictions can lead to exposing yourself, or others to unnecessary

risk. You may be eager to return to doing things you did in the past,

exactly how you did them in the past, and it can unfortunately put

you in harm’s way.

As governments begin to lower restrictions, they are really hoping

that people will use common sense, and be cautious when dealing

with the Covid-19 risk. Some people may however take it as a

signal to return to normal, instead of a call for greater personal

responsibility. We are all just so very tired of this pandemic and the

restrictions. Feeling ‘pandemic fatigue’ is totally normal.


PRACTICE SOCIAL

DISTANCING

BUT DON’T

GET SOCIALLY

CUT OFF

Even though physically distanced

from friends and family, do not

become isolated.

Being isolated is really not good for your

mental health. Be sure to call, Facetime,

Zoom or chat to your family and friends often.

’Zoom fatigue’ is also a real thing, but do not

hold back from using any and all means to

get in touch with your friends and loved ones

regularly.


MASK UP AND OPEN THE

WINDOWS

Fresh air, clean hands and good

sanitary practices are key.

These steps as well as regularly washing

your hands are some of the simplest and

most effective ways to reduce the risk of

transmission.

USE THIS TIME

WISELY

You may never get another chance

like these next few months of the

pandemic to do things you have

always wanted to do.

It could be more exercise, learning a new

language, learning a musical instrument, plant

a garden etc. Do it, do it now.


RE-ESTABLISH A GOOD

ROUTINE

Many people have fallen into bad

habits during the pandemic.

It is time to put those behind you as things

head slightly back towards ‘normal’. For your

next Zoom meeting put on shoes, heck, put

on pants for a change!

Studies show that having a regular routine,

including exercise and household chores,

contribute to a healthy mindset.


SPEND TIME

OUTDOORS

As far as possible and where it is safe

to do so, spend time outdoors and

get lots of fresh air.

We are all starting to get a bit blasé about the

pandemic as time goes by, but Covid-19 is

still dangerous. While you may be vaccinated,

or are being cautious about social distancing,

other may not be. We want to avoid getting

ill or making others ill. So, continue to be

cautious and take simple precautions to help

others stay safe whenever possible.

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EVEN THE

GOVERNMENT

PLANS THEIR

SPENDING...

SHOULDN’T

YOU?

EVEN THE GOVERNMENT BUDGETS...

BUDGETING IS

AN ART

The art of spending less than what

you earn, has largely been lost.

These days everyone will offer you

credit, and it has lead many people

into a deep debt pit.

How can you keep control of your money? By

making a plan for how you are going to spend

it. Even governments do that. Like the annual

budget speech released each year in February

locally. So, what exactly is a budget and what

should you keep in mind when formulating

one?


WHAT IS A

BUDGET?

Simply put, a budget is a written

plan of what to do with your money.

It documents (1) what you earn (2) what you

need to pay towards your debts and (3) all

your monthly expenses. These days there are

many apps and trackers than can help you

keep an eye on your money.

Rather than just spend without knowing what

your obligations really are, planning ahead can

help you avoid getting deeper and deeper into

debt.

The idea is for your income and expenses

(plus debts) to balance, or even to have some

money left over to save at the end of each

month.

If you struggle with making a budget, then

speak to a professional Debt Counsellor who

will help you make a plan for your money.


REGULAR BUDGETING VS

DEBT REVIEW

BUDGETING

For most people, their budget is

worked out by taking what they earn

and then looking at what they need

to spend each month. They may also

decide how much to put onto their

different credit cards, and which

credit providers to pay this month.

For those in debt review, a monthly budget

works slightly differently. Since your debt

repayment amount is set in stone, (through

the court order) it then comes down to

2 moving parts. Your income (which will

probably stay the same most of the time) and

your monthly expenses.

Once your Debt

Counsellor has helped

you make a better

budget, and the court

has ordered how

much of your income

will go towards debt

repayments, you will

have a set monthly

figure for all your

needs. You then need

to ensure that you

stick to this figure.


A GOOD BUDGET INCLUDES

SAVING

When making a money plan, you

should also include something each

month to be saved towards annual

expenses.

This is because if you do not have access to

credit, you cannot cushion sudden expenses

by using a credit card or overdraft. Things like

an insurance excess, appliance repair or car

service are pricey.

You must plan ahead to ensure you have

something available when these costs

come up.


THINGS GET MORE

EXPENSIVE

EVERY YEAR

A budget has to be a something that

you do every few weeks or months

to keep up with the changing prices.

Statistics show that those who are in debt

review for many years have a tough time

sticking to their original budget amount.

This means it’s necessary to make adjustments

to balance your income with ever increasing

expenses.

A budget is not a static thing.


THE 2022 BUDGET

SPEECH

This month, the Minister of Finance,

Enoch Godongwana (who replaced

Tito Mboweni in August 2021) gave

the annual budget speech.

The speech outlines some of the key areas

where the Government will be focusing their

spending over the next year (and outlines

spending in years to come).

Here are some of the other highlights and

lowlights.


2022 BUDGET HIGHLIGHTS

INCOME:

Government received an extra

R200 Billion in revenue (a lot of that

from the mining sector). This extra

income will now be used to pay

down debt and also help cover the

R350 emergency grant, as well as

additional help for students.

Government income comes from taxes,

including taxes on income. This year an

attempt has been made to offer some tax

relief to both consumers and businesses.

• VAT remains unchanged.

• The fuel levy remains unchanged.

• The Road Accident Fund Levy remains

unchanged.

• Sin Taxes are going up (4.5% - 6%). A can

of beer will now cost an extra 11 c and a

pack of cigarettes an extra R1.03.

• Sugar tax goes up by 4.5%.

• Business tax will

actually drop for

the first time since

2008, by 1% (to

27%).

Incentives to promote

hiring young people

are also being

expanded with the

hopes of helping more

youth get employed.

Personal tax brackets

have been shifted in

line with inflation,

which will prevent

people from having

to pay much more tax

than last year.

• You will only need

to pay personal

tax if you earn

more than R7,600

a month.



PLANNED SPENDING

Debts take up a huge portion of spending. Nearly 20c

of every Rand brought in, in taxes, goes directly to

servicing debt. This is the fastest growing area of the

budget. It takes R301 billion just to keep the creditors

at bay, scary!

Social wage spending (including grants) makes up about 60% of the

rest of the budget. Old age and disability grants will increase by 5%

and child support grants will increase by 4.3%.

Government plan to spend more money over the next 3 years on

building the infrastructure. This will help spread government spending

into the private sector and help promote future growth.

Building and upgrading dams will be a big part of this plan, as climate

change begins to really hit home.

SASRIA had R32 billion in claims from the July “days of shame” riots

and looting. So Government has allocated R22 billion to SASRIA to

make sure it has the legally required funds on hand.

SEO’s (like Denel and Eskom) received some tough love, and have

only been drip-fed a tiny bit of extra cash.

Eskom, in particular, came under fire as the Finance Minister asked

why available energy has dropped from 78.7% (of what is needed) in

2017 down to 61.8% in 2021. He suggested Eskom sell some assets,

and come up with a realistic plan to keep the lights on.

A decision was made to push back implementation of phase 2 carbon

tax by 3 years. Phase 1 incentives and rebates will now stay in place till

the end of 2025.

Denel have been struggling to pay salaries and have a backlog of

debt to employees of R636 million. They owe suppliers R900 million.

Denel will get R3 billion in order to be able to make ends meet and

stay afloat.

SA is still spending more than they earn by around 6% (so relies on

credit) should be able to reduce that to 4.8% next year.



POSSIBLE

CHALLENGES

In particular, government’s wage

bill – which it hopes will not rise for

the next two years – will return to

growth in line with CPI.

This could be a problem however if unions

continue to pressure for bigger increases. 1.3

million People are employed by the state, and

it is intended that they will only receive a 1.8%

annual increase over the next 3 years.

This might not work out, only time and court

cases will tell.


BUDGETING

IS FUN

Ok, we lied, it isn’t fun. But it can

be really helpful to ensure that you

stick within your means, and not

spending more than you can afford,

is the best type of fun.

So, if you have a bad feeling about how much

you are spending, then you definitely need to

make up a budget.

It can be a simple one that you slap together

in 5 minutes to get a general idea of your

spending, or it can be very detailed and

accurate one, it’s up to you.

The most important budget you make is your

next one.

Debt Counselling // Debt Review Removal

Debt Review Clearance Certificates

We pledge to deliver the utmost in client service

and act with the highest standards of integrity.

Visit our social networks for more information.

Contact us to get a debt review removal application that is in

line with the latest NCR withdrawal guidelines.

info@ndrc.org.za www.ndrc.org.za

NCR Registration No: NCRDC3106

THE 2022 DEBT REVIEW AWARDS

WILL I BE CONSIDERED IN

THE DEBT REVIEW AWARDS

THIS YEAR?

Each year, the Debt Review Awards

Peer Review process helps to

identify those Debt Counsellors

who credit providers feel are

doing a great job and those credit

providers that Debt Counsellors

feel are providing excellent help to

consumers.

This is done via an online Peer Review

process.

The process starts each year with simple

reviews (How is X doing? Good/Average/Poor)

and then over time becomes more and more

in-depth. In the final phases of the reviews,

participants are asked to provide very detailed

breakdowns into the smallest aspects of the

company or individual considered.

WHO IS ELIGIBLE TO BE CONSIDERED FOR

THE DEBT REVIEW AWARDS EACH YEAR?

The National Credit Regulator (NCR) has an online

database of registered Debt Counsellors and Credit

Providers (and PDAs). This database forms the

foundation of the process with all those currently

registered with the NCR eligible.

The NCR also has a database of contact information for each

registrant. These are the contact details initially used for the peer

review process. Later in the process a subsidiary database of

candidate submitted contact details is used to supplement those

addresses. Also, at different times during the year various industry

bodies help send out messages to their members, to ensure all get a

chance to weigh in on the process if they so wish.

Candidates are considered in various size and type categories to try

ensure a fair set of comparisons among those considered. That way

(for example) a single Debt Counsellor operating a boutique practice

is not compared with a big group of several Debt Counsellors who

work together, helping thousands of consumers nationally.

The credit providers, PDAs and Debt Counsellors who receive the

highest combined ratings each year, in each category, are announced

during the Annual Debt Review Awards event.

To Find Out More About The Annual Debt Review Awards

www.debtreviewawards.co.za

What if...

YOUR CLIENT’S VEHICLE IS STOLEN OR WRITTEN OFF?

• Is he properly insured?

• Could the insurer repudiate the claim

due to his debt review status?

• Since he cannot get more credit,

how does he replace his vehicle?

Meliorleaf is the first and only specialist in insuring

the assets of people in debt review. We genuinely

protect your clients… in partnership with you.

CALL US NOW 010 141 2799 | www.meliorleaf.co.za

MAXIMISING INSURANCE RELATED INCOME

PARTNERSHIPS

How does the partnership between Meliorleaf and Debt

Counsellors work?

We keep you advised regarding your clients to ensure they are

covered properly, and remain covered.

We regularly remunerate you, depending on what you choose to

do:

Some debt counsellors want to be actively involved in

arranging and managing insurance relationships, and we

equally share commissions earned.

Some debt counsellors are registered Financial Services

Providers who can advise their clients and provide a full

brokering service, thereby being entitled to earn the full

commission.

Meliorleaf understands that some debt counsellors cannot, or do

not want to be actively involved, but still want their clients to be

properly insured:

For these debt counsellors, Meliorleaf can offer a fully

outsourced turnkey solution. What’s more, we will still provide

you with ongoing remuneration on all active policies.

Are you interested in partnering with Meliorleaf?

Call Sean or Elmarie today on 010 141 2799

CALL US NOW 010 141 2799 | www.meliorleaf.co.za

Members are welcome

to post questions &

suggestions on the

Facebook page.

To apply to join:

facebook.com/groups/allprodc

www.allprodc.org

Debt Counsellors Collective

We hope all o

had a goo

Do you need representation with

the NCR?

Would you like to submit

recommendations to the CIF?

iDDC can help

If you would

with BDCF re

this year pl

HE

Email: alanm@moneyclinic.co.za

DCASA

Upcoming regional meetings:

KZN Regional Meeting

Westeville Country Club

4 March 2022

W. Cape Regional Meeting

Parow Golf Club

15 March 2022

www.dcasa.co.za

ur members

d break.

like to help

sponsibilities

ease email

RE

NDCA are ready to help

consumers who are

struggling with debt.

Visit our site for more

information

ndca.org.za

Careers &

Vacancies

At IDM, the sky is the limit!

If you want meaning and purpose from your work,

IDM is the place. We offer a wealth of opportunities

for diverse work experience and personal and

professional growth within a supportive and vibrant

culture.

Take a look at our careers page for more

information:

https://www.idmgroup.co.za/careers/

www.idmgroup.co.za

STEP-BY-STEP

DREX GUIDE

DREX simplifies the exchange of data and makes managing the

debt review process less admin intensive.

The below links take you to step-by-step guides on how to use the

DC Portal on DREX.

How to Register on the DC Portal

Introduction to the DC Portal

Accessing a Consumer's Profile

INDUSTRY SPOTLIGHT

REINHARD PETTENBURGER

DCASA PRESIDENT

Debtfree Magazine got to chat with the new President

of DCASA, Reinhard Pettenburger and get his thoughts

on the future of the industry.

Reinhard is a well-known, hard-working Debt Counsellor who has

been in the industry since ‘day 1’ back in 2007. He works with several

Debt Counsellors and a great, experienced support team and practices

under the brand Debt Therapy, with headquarters in Cape Town.

Debt Therapy have taken home a Golden Piggy Bank Award at the

Debt Review Awards and have consistently been recognized by their

peers as being one of the top performing debt counselling practices

every year.

Reinhard has always been actively pushing the industry to new

heights, better standards and is even currently piloting programs with

schools as well as industry players, such as credit bureaus, to source

new clients for Debt Counsellors.

Serving on the NEC at DCASA requires a willingness to help

association members by using your own precious time and resources

for everyone’s benefit. Reinhard is now stepping up to take over the

DCASA presidency as Mr. Russel Dickerson’s time in the post has

come to a close.

We got to ask about how he feels consumers are doing, and where

things are going.

What has changed with clients who are now applying

for help, compared to 2007?

In 2007, consumers were taking out credit that they simply could not

afford to pay back. These days, with the ongoing inflation and salaries

remaining unchanged, many formerly financially stable clients have

had little choice but to look to debt review as a solution. The pressure

these families are experiencing has a further knock-on effect,

resulting in clients experiencing marital problems; it’s really a vicious

cycle.

INDUSTRY SPOTLIGHT

Do you feel the debt review process is working?

As you know, there are numerous challenges in the debt review

space. However, there are millions of people in this country that

could really benefit from making use of the Debt Review program. So,

the answer is: Yes it is.

The trick is to make sure you use a reputable Debt Counsellor. I

would suggest that any person looking to go under debt review

to do their homework first. One of the easiest ways is to go onto

HelloPeter.com, type in the name of the company or person they are

dealing with, and read the reviews.

How has the Pandemic hit debt review clients and their

success through the process?

Unfortunately with the ongoing Pandemic, we have seen many clients

forced to work reduced hours or losing their gainful employment

completely, this results in their being unable to maintain their Debt

Review payments, and sadly being terminated by their creditors. We

are fighting for them but it is tough.

So, Mr President any big plans for the association this

year?

Yes in fact I do. We are currently running a small pilot project with

one of the credit bureaus and 3 other NEC members. Should this be

a success, it will be rolled out to all full DCASA members. This will give

them access to qualified leads at a very low cost. In order to join the

program, the DC will be fully vetted by DCASA to ensure we only take

on Debt Counsellors that maintain the high standards we expect from

our members. There will be additional clauses to ensure that once

they have been accepted into the program, they can be suspended

from the group with immediate effect. We want to ensure that DCASA

becomes a name that the public can trust and rely on. We hope to be

in a position to even offer potential clients a money back guarantee in

the event that one of our members fails the client.

What advice do you have for cash strapped consumers

who are in financial trouble?

First, you must prepare a monthly budget to fall in line with your

income, and stick to it. If you are unable to do this, it’s a clear sign

that you need to visit a Debt Counsellor. Next all consumers should

try put away a small percentage of your income every month, for the

inevitable emergencies that you are going to face. Then try simple

things like keeping an eye out for specials or making your own

lunches.

What advice do you have for consumers already in

debt review?

You really must stick to your payment plan. If for any reason you even

think you are going to be unable to make your monthly payment,

contact your Debt Counsellor immediately as they need to inform

your creditors, and make a plan to ensure you remain under Debt

Review. Communication is vital!

INDUSTRY SPOTLIGHT

What do you see ahead for the industry as a whole?

That’s a tough question, I do believe there is a genuine need for Debt

Counselling in South Africa. What we need to focus on for now, is to

help educate those wishing to come under debt review to be aware

of SCAMS and the common pitfalls of Debt Counselling.

CIF is working, but the progress is slow and I would like to see how

best we can speed up the process. One of my ideas is to get in

contact with the heads of the various Debt Review Departments, and

thrash out some ideas before we go into theses CIF meetings.

Talking about CIF, do you feel mandatory annual

reviews will result in CPs accepting lower installments

over a longer time period?

No, I do not believe this will be the case, as it is clear to me that the

CPs are pushing this agenda with a view to consumers increasing

their monthly installments. It is an ongoing project.

What would you like to see improved in the process or

industry?

We need to work together to try remove all the Debt Review scams

out there, like those who falsely promise to get you out of debt

review for a fee. We need to help all consumers to understand the

Debt Review process. This will make more people feel confident to

enter the process, which is good for everyone.

Debtfree Magazine wish Reinhard and DCASA all the best with the

months ahead, and look forward to seeing all their hard work pay off

to the benefit of the industry.

To find out more about

DCASA head over to:

www.dcasa.co.za

To find out more about

Debt Therapy visit:

www.debt-therapy.co.za

We appear in the following courts and act as a correspondent for Dc’s

and their attorneys.

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DEBT REVIEW

LESSON #3


Try to add in smaller cost that can creep

in like buying a packet of chips and a

cool drink at work. These smaller figures

spread out across the month actually add

up so don’t forget about them.

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www.cba.co.za

CreditWatch

marina@cpbonline.co.za

CrossCheck

Information Bureau

marina@crosscheckonline.

co.za

Effective Intelligence

sardagh@e-intelligence.com

Fides Cloud

Technologies

craig@fidescloud.co.za

Finch Technologies

chris@finchinvestments.co.za

I-Bureau Services

abrie@ibureau.services

IDR South Africa

shane@v-report.co.za

iFacts

sonya@ifacts.co.za

Inoxico

support@inoxico.com

Kudough Credit

Solutions

chrisjvr@kudough.co.za

Lexisnexis Risk

Management

kim.bastick@lexisnexis.co.za

Lightstone

chrisb@lightstone.co.za

Loyal1

tshepiso@loyal1.co.za

Managed Integrity

Evaluation

marelizeu@mie.co.za

Maris IT Development

marius@marisit.co.za

National Validation

Services

info@nvs-sa.co.za

Octagon Business

Solutions

gregb@octogon.co.za

Omnisol Information

Technology

info@verifyid.co.za

Payprop Capital

johette.smuts@payprop.co.za

PBSA

seanb@PBSA.CO.ZA

Right Cover Online

cto@rightcover.co.za

Searchworks 360

skumandan@searchworks360.

co.za

Smart Information

Bureau

info@smartbureau.net

ThisisMe

juan@thisisme.com

TPN Group

michelle@tpn.co.za

Trans Africa Credit

Bureau

clintonc@transafricacb.co.za

Transaction Capital

Credit Health

DavidD1@tcriskservices.co.za

VeriCred Credit Bureau

sumein@vccb.co.za

WeconnectU

johann@weconnectu.co.za

Zoia Consulting

sipho@dots.africa

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‘’ I was pleasantly surprised by our experien

new system is intuitive and e

Debt counsellor Eas

DEBT REVIEW

NIMBLE GROUP

CONTACT DETAILS

January 2022

Dear Debt

Counsellors,

RE: THE NIMBLE GROUP DEBT REVIEW CONTACT

DETAILS AND ESCALATION PROCESS.

This letter serves to communicate to the Credit

industry to use the following contact details for the

Nimble Group when processing Debt Review related

applications, enquiries, queries and, complaints

escalation process.

Kindly take note Nimble Group hereby consents to

service all legal documents applicable to Debt review

herein by way of email.

Email & Task Type

Forms 17.1 and 17.7

Forms 17.2, Proposal Summaries, Cascade plans & Court orders

Forms 17.2 Rejection, 17.W & Form 19

Forms 17.3, General queries, settlements, balance, refunds, statements, Paid

up letter request & reckless lending allegations, payment allocation queries

& Complaints

Contact Details

drcob@nimblegroup.co.za

drproposal@nimblegroup.co.za

drtermintation@nimblegroup.co.za

drqueries@nimblegroup.co.za

DEBT REVIEW INBOUND CONTACT NUMBERS:

+27 87 250 5533

+27 21 8300 711

DEBT REVIEW ENQUIRIES ESCALATION MANAGEMENT ORDER

CONTACT DETAILS

Kindly note that escalations must only be done once you have sent your

request to the above-mentioned contact email addresses and if your requests

are out of SLA in lieu Debt Review forms response business days stipulated

in the NCR Act.

Kind Regards,

Denvor Rank

Operations Manager: Process Recoveries

1st line escalation

Aletta Tokollo Molelekeng

Debt Review: Team Manager

D: +27 11 285 7247

E: AlettaM@normanbissett.co.za

2nd line escalation

Denvor Rank

Operations Manager: Process Recoveries

O: +27 21 830 0750 (Ext. 6062)

E: denvorr@nimblegroup.co.za

3rd Line escalation

Zivia Koff

Specialised Process Manager

D: +27 21 492 4554

E: ziviak@nimblegroup.co.za

We trust this communication finds you well and that it

will improve our service to you.

Mrs. Cindy Mauritz will be heading up the debt review department and will be supported by Miss

Meghan Bruiners and Mrs. Fika Snyders in their capacity as Team Leaders.

We have updated our communication and escalation channels in this regard.

Please refer to the communication channels listed in tables 1 and 2 below. It is important that

documentation be send to the correct communication channels to ensure timeous feedback.

CAPITEC CONTACT DETAILS

Table 1: Debt Review communication channels

Channel Description E-mail address

1 Form 17’s All Forms 17’s / ccsforms17@capitecbank.co.za

Clearance Certificates

2 Proposals All Proposals ccsproposals@capitecbank.co.za

3 Court documents All Court documents ccsdebtrevieworders@capitecbank.co.za

(Notice of Motion’s /

NCT applications /

Orders)

4 Terminations Termination queries debtreviewterminations@capitecbank.co.za

5 General enquiries General Debt Review ccsdebtreviewqueries@capitecbank.co.za

Enquiries

6 Refund / Cancellation

requests

Debt Review Refund

Requests and

Cancellation of Debit

Orders

ccsrefundrequests@capitecbank.co.za

7 Insurance Certificates Replacement Insurance

Policies

8 Reckless Lending Allegation of reckless

Queries

lending and document

requests

9 Credit Insurance Claims All credit insurance

claims

10 Payment allocations Payment Allocations

11 Share Call Contact

number

queries

insurancepolicies@capitecbank.co.za

Rmcontrol@capitecbank.co.za

CreditInsuranceClaims@capitecbank.co.za

ccsdebtreviewpaymentqueries@capitecbank.co.za

086 066 7783 Option 2

Debt Review DepartmentEmail Address

Turnaround Time

Contact Details Standard Bank Debt Review

Debt Review Call Center: 0861 111 525 or 0861 111 402

Debt Review Documents*:

DRApplications@standardbank.co.za

Debt Review Service requests: debtreviewservices@standardbank.co.za 5 days

Debt Review payment queries: DRPayments@standardbank.co.za 7 days

Debt Review administrative requests**: DebtReviewAdmin@standardbank.co.za 5 days

Debt Review complaints and escalations: debtreviewcomplaints@standardbank.co.za 5 days

Reckless Lending Allegations

recklesslendingallegations@standardbank.co.za

*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders

**Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up

letters; account closure instructions; settlement balances; or outstanding balances

Other Standard Bank areas

Credit Card 086120 1000

Diners Club 0113588400 / 0860346377

Vehicle Asset Finance Recoveries 0861102347

Vehicle Asset Finance Collections 0861102347

Home Loans Pre Legal 0860102270

Home Loans Customer Service 0860123001

Standard Bank Insurance 0860123911

Deceased Estates 0861001868

Email addresses that will be terminated effective 1 November

Ÿ DRCOB@absa.co.za

Ÿ DRProposals@absa.co.za

Ÿ 17.4@absa.co.za

Ÿ Courtapp@absa.co.za

Ÿ DCClearanceCertificate@absa.co.za

Ÿ DCTransfer@absa.co.za

The email address that should be used from 1 November 202

Ÿ ABSADebtReviewDocuments@absa.africa

0861 005 901 ABSADebtReviewDoc

Authorised Financial Services Provider and a registered credit provider (NCRCP7)

Absa idirect’s FSP 34766

Absa Insurance Company’s FSP 8030

2021, are:

1 for all process-related documents, is:

uments@absa.africa

debtreviewqueries@absa.co.za

DC QUERY PROCESS

NEDBANK DRRS

Debt Counselling Query Resolution Contact Points and Escalation Options

Fax or Email submissions (Level1)

Email: DebtCounsellingQueries@nedbank.co.za

Fax: 010 251 0055

To be used as a first point of contact for all

written communication

Call centre (Level 1: Alternative)

Tel: 0860 109 279

To be used as a first point of contact for

all telephonic communication

Attended to by Queries Team Leader

(Level 2: First Escalation)

Dcescalation1@nedbank.co.za

To be used only where no resolution is

found from first point of contact after

5 business days

Attended to by Senior Manager

(Level 3: Final escalation)

Dcescalation2@nedbank.co.za

To be used only where no resolution

is found from the first escalation after

2 Business days

www.nedbank.co.za

17.1, 17.2, Proposals, General

correspondence:

debtcounselling@africanbank.co.za

To register for Legal Web Access:

lwac@africanbank.co.za

Reckless Lending investigations:

RLA@africanbank.co.za

ESCALATION PROCESS

DETAILS COMING SOON

Debtfree Magazine Issue 2 of 2202

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