QHA-Review_March_Digital

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

M a r c h 2 0 2 2 e d i t i o n 

10 YEAR PUB CRAWL 

AN AUSSIE COUPLE DOING THE HARD YARDS 

INSIGHTS: 

MALANDA’S BIG PUB 

FOCUS: 

HOLDING THE FORT 

AHA AWARDS: 

QUEENSLANDERS STAND PROUD

Bernie Hogan at the press briefing for cutting the draught beer excise held at the Paddo Tavern in Brisbane. 

THE PRICE OF SUCCESS 

POUR A BEER 

IN A HOTEL 

AND YOU 

CREATE JOBS 

IN THE BAR... 

Over the past month, the QHA along with our Australian Hotels Association colleagues 

and the Brewers Association of Australia have been engaging with the Australian 

Government regarding the never-ending hike in excise for draught beer. Now as we 

know, whilst patrons come to hotels and hospitality venues for many different reasons 

– a cold beer out of a tap remains a mainstay of our businesses. Gaming, food, bands, 

wagering and of course, the atmosphere of communities gathering all contribute, 

however few other alternatives create jobs like draught beer. 

This is the reason we have pushed so hard on every Queensland MP and Senator to 

support a 50% reduction in the excise on draught beer. Pour a beer in a hotel and you 

create jobs in the bar, for the cleaners, the delivery drivers, the glassies and often the 

kitchen staff. Before we hear the howl from those drinkers of wine and cocktails – I am 

fully aware that they too have a similar effect. It is just the draught beer is more universal 

with beer still averaging 70% of all drink purchases on premise. We at the QHA are 

simply trying to get the most bang from the Government’s buck! 

So what does this mean in practice? 

Essentially, depending on the alcohol content of the keg, the excise cost should reduce 

by around $35, for every keg bought by hotels across Australia. That quickly translates 

to a significant reduction in costs for every venue. The brewers have committed to 

passing on this reduction in cost if the Government grants the excise cut. QHA expect 

that with the level of media coverage we have had, your patrons will also expect to see 

a benefit from this tax cut. Whilst we know that many of you have worn the increase 

in excise for many years – we see this as an opportunity to share the good times with 

your patrons with some price relief as we all recover from the past two years. 

Lastly, we should point out that this is not a “done deal”. We will not know until the 

Federal Budget is handed down at the end of March. As we will see many Federal MPs 

and Senators looking for support leading into an election by May 2022, now is the time 

to ask them straight out: How can they ask for our support and not change this unfair, 

silent, tax on every hospitality business and patron? 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

QHA REVIEW | 3

INSIGHTS: 

MALANDA’S BIG PUB 


M a r c h 2 0 2 2 e d i t i o n 

FOCUS: 


AHA AWARDS: 

QUEENSLANDERS STAND PROUD 

o u r c o v e r : 

Apollonian Hotel 

at Boreen Point. 

10 YEAR PUB CRAWL 

AN AUSSIE COUPLE DOING THE HARD YARDS 

3 EDITOR’S LETTER 

5 CONTRIBUTORS 

M A R C H 2 0 2 2 e d i t i o n 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Tom McGuire AM 

Senior Vice President 

Mr Richard Deery 

Vice Presidents 

Mr Scott Armstrong 

Mr Brad Fitzgibbons 

Mr Matthew Coorey 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

6 NEWS 

18 LATEST & GREATEST 

BACARDI GAS 

20 FEATURE 

KEESEY PUB ADVENTURES 

30 INSIGHTS 

MALANDA HOTEL 

35 ACCOMMODATION UPDATE 

36 FOCUS 

NEBO HOTEL 

46 THE DIRRAN PUB 

50 TOP DROP 

52 A CRAFTY BUNCH 

60 WINE & PUB TALK 

62 TRADE DIRECTORY 

64 PARTNERS & CORPORATE MEMBERS 

QHA REVIEW | 4 

QHA REVIEW is published by the Queensland 

Hotels Association ABN 54 878 166 941. 

All information is correct at time of going to press. 

The publishers cannot accept responsibility for 

errors in articles or advertisements, or unsolicited 

manuscripts, photographs or illustrations. 

The opinions and words of the authors do not 

necessarily represent those of the publisher. All 

rights reserved. Reproduction in part or whole is 

strictly prohibited without prior permission. 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Simon Cross 0413 698 630 

qhareview@qha.org.au

DAMIAN STEELE 

QHA Industry 

Engagement 

Manager 

A hospitality industry 

professional with over 

30 years’ experience 

in liquor, gaming and 

operations. Damian 

has a strong focus 

on compliance and 

legislation. 

ROSS TIMS 

QHA Training and 

Safety Manager 

Ross manages the 

development and 

delivery of industry 

related training courses 

and the provision of 

workplace health and 

safety services to 

QHA member hotels 

and other hospitality 

venues. 

PAUL ST JOHN-WOOD 

QHA Membership Officer 

Paul is the face of the 

Association to many QHA 

members as he travels the 

length and breadth of the 

state visiting, advising and 

assisting publicans. 

MAEVE MCKENZIE 

QHA Accommodation 

Membership Officer 

Maeve has joined 

QHA as our new 

Membership Officer 

for Accommodation. 

Maeve grew up in and 

around the industry and 

is here to provide advice, 

advocate and support 

members. 

JOANNA MINCHINTON 

QHA Employment 

Relations Manager 

Joanna has spent her 

career developing a 

broad knowledge and 

skill base, providing 

formal representation 

in jurisdictions such as 

Fair Work Commission, 

the QIRC, and the 

ADCQ. 

THE HON SHANNON 

FENTIMAN MP 

Attorney-General and 

Minister for Justice 

Shannon Fentiman 

is the Labor member 

for Waterford in the 

Queensland Legislative 

Assembly. She is also 

the Minister for Women 

and the Minister for the 

Prevention of Domestic 

and Family Violence. 

VICTORIA THOMSON 

Commissioner for 

Office of Liquor and 

Gaming Regulation 

Queensland 

Victoria is responsible 

for the regulatory policy 

and strategic direction 

of product safety, 

licensing, compliance 

and enforcement 

activitiestoprotect market 

integrity and keep 

Queenslanders safe. 

CURT SCHATZ 

Managing Partner, 

Mullins 

With over 30 years’ 

experience in property, 

liquor and gaming law, 

Curt is recognised 

as a leader in this 

field. He advises pub, 

club, nightclub, 

restaurant, resort and 

accommodation venue 

owners and operators. 

PAUL WATSON 

Hostplus, Group 

Executive, Member 

Experience 

Paul provides key-executive 

strategic leadership, 

development, and 

management of Hostplus’ 

Member Experience 

division, responsible 

for the achievement of 

high-quality membercentric 

experiences and 

outcomes for Hostplus’ 

members, employers and 

stakeholders. 

NICK BAINBRIGGE 

State Manager (Qld) 

Aristocrat 

Nick has a proven 

history in wholesale 

liquor, electronic 

gaming, and hotel and 

restaurant operation. 

He now heads up the 

state team for one 

of Australia’s leading 

manufacturers of 

gaming machines. 


NEWS 

Sandstone Point Hotel won two awards - 

Overall Hotel of the Year (Metropolitan Division) 

and Best Marketed Hotel (General Division). 

CELEBRATING RESILIENCE AND COMMITMENT 


Queensland hotel industry stalwart and QHA 

President, Tom McGuire AM joined the Australian 

Hotels Association Diageo Johnnie Walker Hall of 

Fame at the 2021 National Awards for Excellence 

event in Hobart on February 7. 

Mr McGuire was joined by South Australia’s Greg 

Fahey (2020 inductee) as the event caught up on time 

lost to COVID in past years. 

More than 500 people attended the event at Princes 

Wharf No.1. which also saw Queensland’s Sandstone 

Point Hotel judged the Overall Hotel of the Year at 

a metropolitan level and the Bridgeport Hotel at Murray 

Bridge in South Australia judged best regional hotel. 

Other Queensland wins on the night went to: 

• The Exchange Hotel in Kilcoy for Best Bar 

Presentation and Service (regional), 

• Bracken Ridge Tavern for Best Retail Outlet, 

• Sandstone Point Hotel for Best Marketed Hotel 

– General Division 

• The Island Gold Coast for Best Marketed Hotel 

– Accomodation Division 

• Eaton’s Hill Hotel for Best Meeting and Events 

Venue, and 

• Hilton Surfers Paradise Hotel & Residences for 

Best Redeveloped Hotel – General Division. 

AHA National President Scott Leach said the 

presentation dinner was a significant and moraleboosting 

event given the enormous challenges the 

industry has faced over the last two years.

NEWS 


NEWS 


“And while we took the opportunity to laud the stars of 

our industry, the occasion was just as much about an 

acknowledgement of the resilience and commitment 

of our members’ right across the spectrum,” Mr Leach 

said. 

“As we rightly celebrate our winners, we also 

acknowledge and salute the wonderful contributions 

of each and every one of our industry operators during 

the toughest period in the industry’s long history. 

Australia’s hospitality industry is second to none and 

that was on display here tonight.” 

All up, 44 awards were handed out on the night, 

with other highlights including Best Restaurant in 

the Accommodation Division going to Altitude at 

the Shangri-La Hotel in Sydney, and Best Regional 

Restaurant going to Tinamba Hotel in Victoria. 

The Deluxe Accommodation award went to Saffire 

Freycinet at Coles Bay in Tasmania and Overall Hotel 

of the Year Accommodation Division went to MACq01 

Hotel in Hobart. Best Hotel Accommodation General 

Division went to Watsons Bay Boutique Hotel in 

Sydney.

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NEWS 

WHAT'S HOT IN HOTELS 


As countries around the world reach different levels 

of management and restriction related to the health 

concerns of the COVID-19 pandemic, hotel operators 

and service providers are working hard to guess what’s 

in store for 2022 in relation to the world of travel. 

GuestCentric Systems CEO Pedro Colaco wrote a 

blog piece on January 11 sharing his thoughts on 

what’s to come from his perspective and it makes for 

interesting reading. 

Mr Colaco said he expected online travel agencies 

(OTAs) such as Booking.com and Expedia, would 

make a strong play for business in 2022 in a bid to 

stem the tide of customers who have shunned online 

booking sites in favour of going directly to the hotels in 

the local cities they've wanted to visit. 

He said to compete and maintain their own databases, 

hotels would need to be proactive. 

“In 2022, hotels need to ensure the direct channel has 

the best value,” he said. 

“While it may not be possible to beat the giants in 

terms of visibility, hotels will need to ensure their direct 

channels (including mobile) clearly guide consumer 

decisions and drive direct sales.” 

As bookings dropped and restrictions forced people 

out of work the hotel industry lost millions of jobs 

through the world. 

Mr Colaco said about 6.2 million Americans lost their 

work in hotels and in 2021 only about a third of those 

jobs came back. He said France estimated 150,000 

workers had left the hospitality industry for good and 

in Germany every sixth worker, about 300,000 people, 

had left the industry looking for pandemic proof work 

to sustain them. 

He said a big focus for the hospitality sector in 2022 

would be to upskill the workforces they have kept, 

which would in turn strengthen their businesses and 

provide employees with a reason to stay. 

“Hoteliers need to attract and retain new talent, while 

also reducing the drain on the existing workforce by 

motivating them in their jobs,” Mr Colaco said. 

“According to our ongoing Hotelier PULSE research, 

the majority of Hoteliers surveyed have ranked 

‘Upskilling the Workforce’ among the top priorities for 

a stronger recovery.” 

As a member of the tech community Mr Colarco is well 

placed to comment on the advances in technology 

that may help hotels to thrive in 2022 and he pointed 

to trends in AI, automation and machine learning that 

could help guests to interact more efficiently with the 

hotels they are staying in. 

“Given current labor and cost constraints, we expect 

widespread adoption of AI technologies, including 

Virtual Assistants, ChatBots, Big Data, and Machine 

Learning, from hotels in 2022,” he said. 

“This will better enable hotels to respond to increased 

customer demand, without compromising service.” 

“It’s evident that there is a strong connection between 

adopting AI that streamlines the guests’ stay at all 

stages, thus freeing up the best team members in the 

hotel to truly engage with guests when and how they 

need them - i.e. concierge services or proactive guest 

relations.” 

The fight for guests, particularly for independent 

hotels, is expected to heat up, with Mr Colaco 

suggesting there were opportunities within the Google 

marketplace, given its enormous reach online, for

News release 

JLL further 

strengthen 

their broking 

team amid high 

pub demand 

JLL’s Queensland pub brokerage team is witnessing a 

huge demand for hotel properties. After a massively 

successful 2021, they are putting further focus to 

the mid-market sector with the addition of highly 

experienced pub broker, Christian Tsalikis. 

hotels to encourage publication of reviews to which 

they could then respond. 

Catering for uncertainty around last minute 

cancellations with the offer of room credits or 

refunds will be a big thing, as will finding a way to 

cater for the new ways people are travelling, by bus, 

rail or car. He suggests offering free parking might 

help encourage the drive market. 

Mr Colaco said their own systems showed more 

and more people were booking their rooms on 

their mobile phones and he expected that would 

continue in 2022. 

“On average in 2021 over 40% of total bookings in 

2021 (vs an average of 27% in 2020),” he said. “In 

effect, this means that mobile bookings doubled 

in just two short years. We expect this trend to 

continue in 2022 and beyond.” 

“According to forecasts by KPMG and Facebook, 9 

in 10 bookings will be mobile by 2022. In December 

2021, year to date, Guestcentric’s research 

shows that mobile represented nearly 30% of total 

bookings.” 

Other features that Mr Colaco suggests will be top 

of mind for guests in 2022 include the sustainability 

policies of the hotels where they are staying with 

numerous industry surveys indicating travellers 

were keen to limit their environmental and social 

footprints and would be swayed to stay in locations 

where these issues were reflected. 

The work from home side of COVID is also 

expected to evolve into a combination of business 

and leisure travel with demand to increase for hotels 

to better cater for remote working by their guests. 

Elements such as desk pods, high speed wi-fi and 

meeting rooms will be key. 

“In the past year, JLL have sold in excess of $160m of 

hotels within the Queensland market alone, with a pent-up 

demand across both South East Queensland and Regional 

hubs” said Tom Gleeson, Senior Vice President, JLL Hotels 

& Hospitality. 

The Queensland pub market remains robust, and the 

comparative yield spread available has seen hoteliers 

nationally show immense interest in the state as a whole. 

“Buoyed by the ease of travel restrictions and a high level 

of confidence in tourism growth, Queensland pubs have 

rarely been in higher demand”, commented JLL Hotels’ Vice 

President, Mark Walsh. “Combined with the anticipated 

northern population migration from southern states, the 

current market fundamentals ensure the timing remains 

excellent”, he concluded. 

Tom Gleeson 

Senior Vice President 

JLL Hotels & Hospitality Group 

M +61 449 289 845 

Mark Walsh 

Vice President 


M +61 448 727 362 

Christian Tsalikis 

Vice President 


M +61 421 562 262 

Central Plaza, Level 39, 345 Queen Street 

Brisbane QLD 4000 

www.jll.com.au/hospitality


NEWS

NEWS 

GET SET FOR TOURISTS 

The prospect of opening the international borders and 

welcoming guests from around the world again has 

tourism bodies throughout the country pushing hard to 

pull together campaigns and incentives to capture the 

traveller’s imagination. 

In Queensland, the State Government launched its first 

national tourism campaign in more than 18 months on 

February 13, spending $5.2 million to remind our fellow 

Australians that Queensland is well worth a visit. 

State Member for Nicklin Rob Skelton MP said a range 

of campaigns would encourage bookings now. 

“Aussies are already being inspired by our ‘Days 

Like This’ aspirational campaign and they will be 

compelled to lock in their travel plans through the 

‘Great Queensland Getaway’ launching this Sunday – 

where airfares and holiday packages will be on sale,” 

Mr Skelton said. 

“And internationally, our successful ‘Good to Go’ 

message will be extended as two-way travel continues 

to open up. 

The ‘Great Queensland Getaway’ campaign will 

offer great holiday deals through Queensland.com, 

a range of holiday packages on sale through retail 

travel partners, Virgin Australia airfares on sale, and 

a competition with some incredible money-can’t-buy 

experiences to be won. 

“There will be bonus free nights’ accommodation, 

discounts on tours to the reef, a $1 breakfast on the 

Fraser Coast, a wine and dine voucher when booking 

one Gold Coast hotel, a fifth person goes free on a 

Sunshine Coast kayaking tours and so many more 

great deals on offer,” Mr Skelton said. 

“Virgin Australia will have great sales fares from 

all major interstate airports to get you throughout 

Queensland and partners like Accor will have 

accommodation deals from $119 per night. 

“Aussies can also enter the draw to win a series of 

once-in-a-lifetime holiday prizes that will really put 

Queensland’s experiences on a pedestal. 

“We know how important it is to the tourism industry 

that we keep Aussies inspired to keep booking 

Queensland holidays and that’s why these campaigns 

are going live now, to secure holidays bookings 

through February to June 2022. 

“We expect the launch of the Great Queensland 

Getaway, and Days Like This, campaigns will support 

in generating 24.7 million visitor nights and $4 billion 

of Overnight Visitor Expenditure for Queensland from 

February to June 2022. 

“Internationally, two-way travel is now open between 

Singapore and Australia, and Tourism and Events 

Queensland (TEQ) is already working with travel trade 

partners, as well as Tourism Australia in Singapore, to 

have Queensland front and centre of travel itineraries.” 

“There is also work gearing up by TEQ’s international 

team right around the world to share the news that 

Working Holiday Makers and students from eligible 

countries can now travel to Queensland quarantinefree. 

“These are opportunities for essential staffing support 

and students who are also a very valuable part of the 

visitor economy. 

“These campaigns are first strong steps towards 

the long-term rebuilding of our industry, and the 

Queensland Government is right with tourism 

businesses every step of the way.” 

Tourism Australia has launched its Work and Play the 

Aussie Way campaign to key markets internationally 

which includes a temporary visa application charge 

refund offer valued at $495 per traveller. 

Tourism Australia Managing Director Phillipa Harrison 

said the campaign would offer the refund to those 

arriving in Australia before 19 April 2022. 

“This new incentive will potentially enable thousands of 

working holiday makers to start working and travelling 

here sooner than planned, while also providing muchneeded 

support to our tourism and hospitality sector 

with a boost in visitation and some relief to their current 

workforce pressures. 

“We know the type of travellers that take up working 

holidays tend to stay longer, spend more and visit 

two or more destinations around the country as they 

combine work with travel - and our tourism industry is 

keen to welcome them back,” Ms Harrison said. 

Additional new measures will see Working Holiday 

Maker visa holders able to work for the same employer 

or organisation for more than six months up until 

31 December 2022 without needing to request 

permission. 

Tourism Australia’s Work and Play the Aussie Way will 

roll-out in France, Germany, Italy, Japan, the Republic 

of Korea, the United Kingdom, and Ireland. 


NEWS 

KENO 2022: KEEPING THE BALL ROLLING 

NO ONE COULD HAVE PREDICTED 2022 TO BEGIN AS IT HAS, YET, IN UNCERTAIN TIMES, ONE THING 

STANDS FIRM: KENO’S COMMITMENT TO CONTINUALLY BOLSTERING ITS OFFERINGS TO DRIVE SALES 

FOR HOTELS. 


With the easing of COVID restrictions leading to an 

often-unpredictable trading environment, Keno is 

exploring new ways to assist Queensland’s hotel 

industry to reengage with customers and boost 

revenue. 

The coming year will see Keno refresh and 

augment existing products, focus on further service 

improvement, as well roll out a raft of innovative 

developments. 

2022 has already begun on a high for Keno players. 

Between Christmas Day and the end of January, Keno 

made seven millionaires along the eastern seaboard. 

And while 2021 wasn’t textbook, Keno didn’t flinch. 

In a year littered with lockdowns and ongoing trading 

restrictions, Keno stepped up to the challenge, 

taking a proactive approach to growing its brand and 

appealing to new customers. 

Keno came out of the gates strongly in February, 

running a national promotion that offered winners 

the chance to win eight Smart TV and Entertainment 

Packs, valued at $10,000 per pack. 

Then it was time to kick off a Footy Season campaign 

to re-energise the Heads or Tails game, before 

investing in reinforcing the brand with the daring 

‘Kraken’ marketing campaign. 

Keno further supported venues by investing in 

a national advertising campaign to draw in new 

customers that asked, “Where will you find your 

numbers?”, aligning with the new My Keno Numbers 

site, which helps players pick their own special set. 

In February, Keno showed it was proud to support 

the communities in which hotels operate by making 

a $100,000 donation to Disaster Relief Australia, 

helping provide emergency assistance to communities 

impacted by a range of natural disasters. 

Late April to early June 2021 saw Keno pilot exciting 

new Kwikpik bundles designed to break down the 

barriers of playing Keno, delivering a positive first-time 

experience, and inviting new players to the game. 

Throughout the year, the team continued assisting 

venues in implementing a fresh Retail Image, through 

the implementation of brand, new split screen 

technology that instantly increases Keno prominence 

and customer engagement. 

On top of the millions of dollars Keno gave away to 

winning ticket holders in 2021, it also put $5,000 

up for grabs every month in Second Chance Draw, 

offering players another shot at a win. In the last six 

months of 2021, Keno received more than 271,000 

entries into the promotion. 

In October, Keno enhanced the innovative and highly 

popular in-venue promotion program by introducing 

limited-edition “Special Buy” prizes to further reward 

customers who play. In 2021, almost 1500 in-venue 

promotions were ordered. 

Before the year closed, Keno launched a new learning 

platform to assist venues in understanding and offering 

its products. More than 2000 venue operators have 

already used Keno’s new training system, with over 

4300 courses completed since its launch in early 

December. 

Visit www.kenoconnect.com.au to keep up to date on 

everything you need to make 2022 your hotel’s best 

Keno year yet!

Food Packaging That 

Doesn’t Cost The Earth 

Created with sustainability in mind, Reward 

Hospitality’s new Earth Essentials range is 

an eco-friendly and affordable alternative to 

traditional food and beverage packaging. 

NEW 

Reward Hospitality is proud to introduce 

Earth Essentials. This compostable and 

eco-friendly range of takeaway packaging 

solutions are sustainable alternatives 

without compromise on quality. 

From compostable Hot Cups and Takeaway Containers to 

Paper Straws and Wooden Cutlery – it’s time to get on board 

with working together to save the planet. 

Showcase your brand and dedication to sustainable initiatives 

with Reward Hospitality’s Custom Printing Service. Customers 

appreciate brands with values that align with their own and 

this is one way to stand out from your competition. 

Proudly a QHA Gold Sponsor 

1800 473 927 

rewardhospitality.com.au 

All items have been included in good faith on the basis that the goods as described will be available at the time of publication. Unforeseen supplier issues 

may result in some lines not being available. Custom Printing costs are not included in product prices. Payment for Custom Printing is required at the time of 

order placement with our Printing Team and cannot be placed online. Contact your sales representative for more details about our Custom Printing service. 

For full terms and conditions please see in-store or visit rewardhospitality.com.au. 


2201013AD

NEWS 

AHG EXPO 

ALL THINGS GAMING AND HOSPITALITY WILL 

GO ON SHOW ON MARCH 23 AND 24 AT THE 

BRISBANE CONVENTION AND EXHIBITION CENTRE. 


The Australasian Hospitality and Gaming Expo is 

back after a two year COVID-enforced hiatus and 

organisers, including major sponsor MAX, are getting 

set for an extra busy week as the hospitality world 

comes out to play. 

Now in it’s seventh year, the AHG Expo will feature 

about 200 exhibitors showcasing products across a 

range of areas relevant to pubs, restaurants and clubs 

including commercial kitchens, gaming machines, 

food supply, technology solutions and more. 

As is tradition, the National Governance and 

Management Congress will be held on the day before 

the doors open, March 22, featuring a range of 

speakers, including former criminal lawyer turned tv 

host, comedian and speaker James O’Loghlin who will 

talk about innovation. 

The Expo doors open at 10am on March 23, wrapping 

up at 4pm with a cocktail party. 

March 24 includes the popular AHG Breakfast from 

7.30am to 9.30am with guest speaker Cameron 

Smith, followed by a full day at the exhibition. 

AHG Expo Event Manager Amy Coady said the 

recent industry shutdowns had pushed fast forward 

on innovations within the hospitality and gaming 

industry as businesses were forced to change up the 

way they operated to meet the challenges of the new 

environment in which they operate. 

“There will be a wide range of interesting new products 

on show – pretty much anything you need for a venue 

you will be able to see at the Expo,” Amy said. 

Tickets for the breakfast, sponsored by TAB, are $95 

each or $900 for a table of 10 (inclusive of GST). 

The conference, featuring speakers Scott Millar, 

Ashely Fell, Jame O’Loghlin, Craig Semple and David 

McGrath are $120 each (inclusive of GST). 

Entry to the exhibition is free for hospitality staff. 

All ticketing, a site map, even suggested places to stay 

while you’re in town, can be found at 

www.ahgexpo.com

THE BEST 

NEWS 

PLACE FOR 

LIVE SPORT 

IS RIGHT 

HERE 

To get Foxtel for your venue 

call 1300 761 056 or visit 

foxtel.com.au/venues 


LATEST & GREATEST 

LOW GAS ON 

THE WAY 


For most of us the words rum and gas may not 

automatically go together, but for the good folk at 

Bacardi, the largest privately held spirits company in 

the world, it’s a serious connection. 

Bacardi HQ announced at the beginning of February 

they intend to reduce the greenhouse gas (GHG) 

emissions of their business by 50 per cent from 2023. 

The gas emission reduction is set to come off the back 

of new hardware in their distillery in Puerto Rico in 

the form of a Combined Heat & Power (CHP) system. 

The new CHP system will replace heavy fuel oil with 

propane gas, a much cleaner and more efficient 

energy solution. 

“As a brand and as a company, we are committed 

to doing the right thing for the planet,” Senior Vice 

President, Bacardi Rum, Ned Duggan said. 

“Our rums are made in Puerto Rico, a beautiful island 

in the Caribbean where we are continuously investing 

in new innovations that will ensure we do just that,” he 

said. 

“This year, we are celebrating our 160th anniversary 

and while we reflect on our incredible history we are 

also looking forward to a more sustainable future.” 

The 50% reduction in Bacardi rum’s GHG emissions 

represents a 14% cut in the total emissions globally 

for family-owned Bacardi, whose portfolio of premium 

brands also includes Bombay Sapphire gin, Patron 

tequila and Grey Goose vodka – a significant step 

towards the 50% cut the company is committed to 

achieving globally by 2025. 

Other pioneering environmental practices at BACARDÍ’s 

distillery include: 

• The generation of biogas through the waste-water 

treatment system, which helps power the distillation 

and creates electricity – more than 60% of the 

distillery’s energy is generated this way; 

• Recapturing 95% of the heat generated during 

distillation to reduce the energy required; 

• Plans underway to capture CO2 from the 

fermentation process so it can be supplied to the 

sparkling drinks industry; 

• Planting and nurturing six pollinator gardens to 

support local wildlife in Puerto Rico. Bacardi has 

received conservation certification from the Wildlife 

Habitat Council in recognition of its commitment to 

environmental stewardship. 

As part of its Corporate Responsibility program, Good 

Spirited, and in line with the United Nations Sustainable 

Development Goals, Bacardi has set a number of goals 

which it is committed to achieving by 2025. These 

global targets, which are in addition to the company’s 

commitment to be 100% plastic free by 2030, include: 

• 50% cut in greenhouse gas emissions at Bacardi 

production sites; 

• 25% cut in water consumption at Bacardi production 

sites; 

• 100% key raw materials and packaging sourced 

sustainably; 

• 100% of product packaging to be recyclable; 

• 40% recycled content of product packaging 

materials; 

• Zero waste to landfill at all Bacardi production sites.

The welly hotel. sa 

The 5kg burger 

1049th pub, elephant & castle 

1077th pub, prince albert hotel 

home on wheels

MISSION: 

FEATURE 

TO VISIT EVERY PUB IN AUSTRALIA 

A U S T R A L I A ’ S 

B I G G E S T 

P U B C RAW L 

BY G E O F F C R O C K E T T 

When Bilbo Baggins and his mates set 

out on their epic journey searching 

for the One Ring of Sauron in J.R.R 

Tolkien’s 1937 classic novel, The Hobbit, 

it was to be a journey of great length, 

and great challenges, packed with 

highs and lows. 

For Andrew and Ursula Keese, both 

in their mid-50s, their quest to have 

a beer at every pub on the Australian 

continent may not save an imaginary 

world from imaginary horror, but it 

could well put them into the Guinness 

World Records for the biggest pub 

crawl this country has ever seen, 

and it certainly is a quest of epic 

proportions. 


FEATURE 

A U S T R A L I A ’ S 

B I G G E S T 

P U B C RAW L 


So big is the mission that Andrew estimates it will take 

them close to 10 years, touring the country for about 

six months of every year, to check into every one of the 

estimated 6300 pubs in our great wide land. 

It’s a mission that started back in 2019 with Andrew, a 

financial planner, and Ursula, who was driving for Uber, 

sitting down to map out a retirement plan that would 

see them spend six months a year touring Australia, 

and six months touring overseas. On the overseas 

front, their quest is to see every country in the world. 

Their first pub was Sydney’s Fortune of War, the oldest 

pub in Sydney that’s been serving beers since 1828. 

The date, August 4, Andrew’s 56th birthday. 

The couple got started on their quest visiting pubs 

close to their old home in Currumbin on weekends and 

short driving holidays to Northern New South Wales, 

Gold Coast, Brisbane and the Sunshine Coast, and 

then, with COVID slowing overseas travel, they decided 

Andrew would finally retire, sold their home, bought 

a Fiat Motorhome to replace it and headed north to 

tackle as many Queensland pubs as possible on a fulltime 

mission. That was in July 2021. 

While their first 100 or so pubs were documented oldschool 

style in scrapbooks kept by Ursula and shared 

with the family, the couple went live on social media on 

Instagram and Facebook in January and February 2020 

under the handle Keesey Pub Adventure and have 

posted more than 1350 instagram posts since. As of 

February 8, 2022, they’ve visited their 1087th pub and 

counting. 

While in the early days, in places like Brisbane or the 

Gold Coast the Keese’s have been known to frequent 

and document eight pubs in a day, when they’re out 

on the open road, heading toward the middle of the 

country, the time between visits is a little longer. 

For Andrew, the love of pubs came at a young age. 

“My parents loved pubs and they’ve been taking 

me since I was a baby,” he said. “Growing up in 

Adelaide and being taken to so many beautiful pubs, 

it’s something I have enjoyed for as long as I can 

remember.” 

“It’s a great way to see Australia. Queensland is the 

hardest because it’s such a big state. We’ve had to go 

230kms there and back to get to one pub,” Andrew 

said. 

“We’ve done a lot of dirt driving in our motorhome. 

She’s going to be a bit battered and bruised.” 

Luckily the motorhome seems to be holding up pretty 

well with Andrew saying the only challenges so far had 

been a broken water pipe and a grey water pipe. 

Asked for some of their most memorable Queensland 

pubs, Andrew and Ursula both jump to Nindigully Pub 

as an example. 

They said they had a camp site by the riverbank, had 

really enjoyed the service at the pub, and had taken on 

the massive burger challenge – a 5kg giant that they 

shared between them. 

“We couldn’t finish it – I think we took about three days 

to eat it,” Ursula jokes. 

Other pubs that jump to mind are The Yungaburra 

Hotel in the Atherton Tablelands, The Criterion in 

Rockhampton and The Apollonian Hotel at Boreen 

Point. 

Talking about the Yungaburra experience in August 

2020 Andrew said: “What a magnificent pub built 

in 1910. I first had a drink here 35 years ago and 

fortunately it hasn’t changed! It’s still full of the original 

features, including old armchairs around the lit fire.” It 

was their 232nd pub. 

The Criterion in Rockhampton, their 814th pub – 

recorded on October 16, 2021, received a big wrap. 

“Incredible front bar with so much memorabilia and 

so classic! Awesome stained-glass windows, pressed 

metal ceilings, old, tiled floors, chandeliers, this old pub 

has it all!” 

On The Apollonian Hotel: “Wow! Definitely in both of 

our top 3 pubs visited ever! Stunning history, being 

built in 1876 and the 2nd oldest licenced premises 

in Queensland! We were very fortunate to meet the 

owner, Neil, who was the one who cut it into three 

pieces and transferred it from Gympie to this stunning 

place! So many beautiful places to sit outside and it is 

a bit of paradise.” 

Another memorable story is rocking into The Australian 

Hotel in Townsville on a Friday afternoon to find they 

had a Day of Rosé cocktail special and a Coffin Bay

sportsman arms hotel 

FEATURE 

990th pub, bororen hotel 

WORK IN PARADISE 

CAMPAIGN IS LIVE 

the apollonian Hotel 

pig ‘n’ whistle 

calen hotel 

criterion hotel 

northerlies beach bar & grill 

So big is the mission that 

Andrew estimates it will 

take them close to 10 years, 

touring the country for 

about six months of every 

year, to check into every one 

of the estimated 6300 pubs in 

our great wide land. 


FEATURE 

While Ursula’s preferred 

beer style is Stout or 

Guinness and Andrew is a 

fan of the lighter styles, 

he said they make a point 

of trying “everything 

different on tap”. 


oyster deal, with the oysters being shucked at the 

table. Andrew said what started as a drop in, ended up 

being an amazing afternoon session with the couple 

spending the night in their camper parked on the side 

of the street just around the corner. 

While the duo have amassed nearly 4000 followers on 

Instagram and over 1500 followers on Facebook, they 

said the social media was all about sharing their journey 

with friends and family and they hoped that if there was 

any other benefit it would be to raise the profile of the 

hard working publicans and bar staff throughout the 

land. 

“We’re not aiming to make money off it. If we can help 

a local cricket club in one of these country towns to 

raise money for equipment by pointing people to their 

GoFundMe page or something, we would do that, we 

just want to enjoy the travel,” Andrew said. 

When we spoke, the couple were in Adelaide, parked 

in the yard of Andrew’s 94-year-old mother’s house. 

They had stopped in to stay for a week or so and catch 

up with her, before heading back out again to visit pubs 

and wineries in the region. 

Family is important to them. With six children and four 

grandchildren between them Andrew and Ursula say 

they are often on video and phone calls catching up 

with all the news and would fly back to Currumbin in 

April for one of the grandkid’s birthdays. 

Ursula’s family is in South Africa, which has meant 

regular overseas travel every second year or so, and 

they’re hoping Christmas 2022 will be spent there. 

Estimating the timing of the trips Andrew and Ursula 

expect there’ll be more time in Queensland. With 

regard to the top end they’re hoping there’ll be a 

bit more bitumen than there is now leading up to 

Cooktown, Cape York and the Gulf Country. 

All up they expect the journey will take four trips in 

NSW, three trips in Victoria, five or six for Queensland 

and the Northern Territory and one or two trips for 

South Australia and one trip for Western Australia. 

“WA has less pubs than South Australia – it’ll be a six 

to seven month trip,” Andrew said. 

“It’s just working out where the pubs are – then I’ll 

google every pub – we do a lot of research and try not 

to back track.” 

“We talk to a lot of the publicans and the bar staff. 

They go from pub to pub too. And we’ve been offered 

a fair few pubs to buy. That’s not what we want 

though.” 

“Bar staff are great. They’ll say the best meals are at 

that pub or restaurant – word of mouth is such a big 

thing. 

“Publicans and bar staff are always promoting other 

pubs. It’s the camaraderie with bar staff we love. You 

get great travel tips too. 

“It’s just a fabulous life. Our hardest decision is which 

pub are we going to for breakfast and where to from 

there.” 

While Ursula’s preferred beer style is Stout or Guinness 

and Andrew is a fan of the lighter styles, he said they 

make a point of trying “everything different on tap”. 

“It’s good to try something new, and I love it when 

there’s a paddle option,” he said. 

As for pub grub – they couple say they eat the vast 

majority of their meals in the campervan, with Andrew 

loving to cook and both of them enjoying just sitting 

outside and taking in the scenery. 

However, they are always checking out the menus for 

something interesting or different and have had plenty 

of great meals along the way. 

Asked if they’ll be doing the same style of travel 

overseas Andrew and Ursula said they would definitely 

be checking out local venues, however their travel 

technique tends to be to hire a car, set a path and 

take each day as it comes. 

“We never book ahead,” Andrew said. 

They joke about having only had the awning out on 

their motorhome seven or eight times since they left 

home in July – simply because they’ve had too much 

to see and been too busy to stay long enough in one 

place to make it worthwhile. 

“I’m sure Ursula wouldn’t mind a few days in the one 

spot, I find it hard to sit still,” Andrew said. 

To follow the duo on their trip, see @Keesey Pub 

Adventure on Instagram or Facebook.

869th pub, The gateway hotel 

WORK IN PARADISE 

CAMPAIGN IS LIVE 

farmer’s arm tavern, cabarlah 

eromanga pub 

1st pub, fortune of war, sydney 

ross island hotel 

All up they expect the 

journey will take four trips 

in NSW, three trips in Victoria, 

five or six for Queensland 

and the Northern Territory 

and one or two trips for 

South Australia and one trip 

for Western Australia.

SUPERANNUATION with Paul Watson 

MARKET-LEADING 

PERFORMANCE IN 2021 

Hostplus is pleased to announce that Hostplus’ 

Balanced (MySuper) option continues to be rated a top 

performer in 2021. 

The option delivered 19.08% for the calendar year – 

ranking first out of all super funds 1 . More importantly, 

it ranked first over longer-term 7, 10, 15 and 20 year 

periods to 31 December 2021. It’s a fantastic result 

for our members and employer partners after enduring 

another challenging year. 

New tools for your business and your staff 

For staff interested in learning more about super 

and their investments, Hostplus is launching new 

educational webinars. Keep an eye on our website to 

find out more. 

We’ll soon be rolling out new onboarding solutions for 

our contributing employers. These can be provided to 

new employees as part of their onboarding process, 

to help you fulfil the new obligations introduced by the 

Your Future, Your Super legislation. 

To find out more about Hostplus’ new onboarding 

materials, or any of our other benefits, please get in 

touch. Visit our website to find your nearest Hostplus 

representative. 


1 

Source: SuperRatings Accumulation Fund Crediting Rate Survey – SR50 Balanced (60-76) Index, 31 December 2021. 

This information is general advice only and does not take into account your personal objectives, financial situation or needs. You 

should consider if this information is appropriate for you in light of your circumstances before acting on it. Please read the relevant 

Hostplus Product Disclosure Statement (PDS), available at hostplus.com.au before making a decision about Hostplus. For a 

description of the target market, please read the Target Market Determination (TMD), available at hostplus.com.au. Past performance 

is not a reliable indicator of future performance. 

Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) 

ABN 68 657 495 890, MySuper No 68 657 495 890 198.

Curt Schatz LEGAL MATTERS 

IN THE MARKET TO 

PURCHASE A HOTEL IN 2022? 

Whether you are looking to expand your portfolio 

or acquire your very first hotel – it is important 

to ensure you are informed and prepared for the 

purchasing process. This article will highlight some key 

considerations in preparing to purchase a hotel. 

Who is the purchasing entity? 

One issue parties encounter is that they are unsure 

about the purchasing entity and structure in which 

they should use in this transaction. Buyers should 

obtain legal and financial advice to ensure that the 

appropriate structure and entities are in place when 

they are ready to make an offer. Consult your solicitor 

and accountant and put them on notice that you are in 

the market for purchasing a hotel and make sure that 

you have your advisers available when the time comes 

to commit to a transaction. 

Is the seller committed to the sale? 

Another important issue for buyers is to try and secure 

a binding commitment from a seller, the quicker a 

binding commitment from a seller is achieved, the 

more certain the deal will be. There is often a delay 

between completing negotiations and executing a 

contract. 

How can a buyer secure the purchase? 

Buyers can require a seller to sign a short-form Heads 

of Agreement document incorporating the fundamental 

commercial terms that have been agreed and that 

pending the execution of the sale contract, the 

seller grants the buyer a period of exclusivity where 

negotiations with other prospective purchasers are 

suspended. Securing these sorts of commitments will 

assist a buyer in holding the seller to the transaction 

where otherwise the seller may be open to other offers. 

While the Heads of Agreement will not bind a seller 

to a contract, it can serve the purpose of holding it to 

promises about exclusivity. 

What assets, liabilities and risks will be part of 

the deal? 

A buyer will usually engage their solicitor or accountant 

to undertake certain investigations or due diligence. 

Due diligence is of most benefit when it can be 

completed before the final decisions are made to 

proceed with a particular transaction. It may be 

conducted before signing the contract or alternatively 

the buyer may contract to buy the hotel but have the 

right to later terminate the contract if the results of the 

due diligence are unsatisfactory. 

Types of investigations a buyer can carry out may 

relate to many of the following areas: financial; 

structural and environmental; liquor and gaming 

compliance; heritage listing; tenure and leases 

(including for bottle shops); local authority compliance; 

employees; and claims and litigation. 

Who will be managing the hotel? 

The buyer will need to consider who will be the 

manager and nominee for the hotel and ensure those 

individuals are eligible based on their personal history. 

They will also need to have completed, well before 

settlement, all training required by the OLGR. 

What training do you need? 

The buyer should consider what help they expect or 

will need from sellers or their staff to ensure a smooth 

takeover of operations. It is helpful for the buyer to 

be given access and training prior to takeover on 

settlement day to ensure the business can continue to 

trade with minimal disruption. 

The purchase process does involve many more steps 

than these, and we strongly recommend you getting 

comprehensive advice across the full range of issues 

when looking to buy. 

If you are in the market to purchase a hotel and need 

any assistance in managing this transaction, please 

give me a call on 07 3224 0230. 


ATTORNEY-GENERAL 

The Honourable Shannon Fentiman MP 

CELEBRATING WOMEN 


This month, we are celebrating the achievements 

of women across the state as part of Queensland 

Women’s Week (QWW) (5 to 13 March 2022). 

I would like to take this opportunity to acknowledge 

the immense contribution women make every day to 

our growing hospitality industry in Queensland. 

This is an industry that employs more than 50 per cent 

women. And the success of so many hotels across 

Queensland is a credit to the hard-working women in 

the sector. 

Whether they are managing a venue, cooking up a 

storm in the bistro or providing top notch service from 

behind the bar, it is so important that women’s voices 

are heard at every level in the hospitality industry. That 

is why we are asking the women of Queensland’s 

hotels to embrace this year’s QWW theme, Keep 

Making Noise. 

Just as the theme for QWW suggests, ‘making noise’ 

is crucial and can help create real change. 

A recent focus on women’s safety in Queensland’s 

licensed venues serves as a great example of how 

joining our voices can bring issues into focus and help 

drive change. 

It is great to see an ongoing commitment by 

stakeholders from the liquor and entertainment 

industry and government as we work closely to see 

what more we can do to end violence against women 

and ensure the safety of patrons in our state’s licensed 

venues. 

Now more than ever businesses need diverse views 

and experiences in their teams, while the industry 

faces new challenges and opportunities in 2022 as 

part of its recovery from COVID-19. 

We need more women to be included in the 

conversation. A key part of this is reducing the barriers 

many women face as they carve out a successful 

career in the hospitality industry. 

The Palaszczuk Government is committed to creating 

skills pathways for women in the hospitality industry. 

Programs like our Skilling Queenslanders for Work 

initiative are ensuring thousands of women can gain 

the skills needed to build a career in hospitality. 

I would also like to recognise the extremely tough 

challenges QHA members have faced recently in 

accessing and retaining skilled staff, and I would like to 

say thank you for your hard work and resilience. 

This month, the Queensland Government collaborated 

with industry and stakeholders to address current 

and future workforce challenges at the Queensland 

Workforce Summit 2022. 

I look forward to seeing how the summit’s innovative 

solutions will help industry access the workforce they 

need to thrive and grow.

Victoria Thomson OLGR 

JOIN YOUR LIQUOR ACCORD 

Are you a member of your local liquor accord? 

If not, now is the time to join with more than 50 liquor 

accords across Queensland helping hotels to actively 

contribute to positive changes and outcomes in their 

local communities. 

Hotels are joining forces with other liquor licensees and 

representatives from the Office of Liquor and Gaming 

Regulation (OLGR), Queensland Police Service (QPS), 

local councils and community groups to form liquor 

accords to help create safe and vibrant spaces in and 

around licensed premises. 

Over the years, we have seen liquor accords develop 

a range of great initiatives targeting alcohol-related 

issues including the Think the Drink program. 

Originally developed by the Goondiwindi Liquor 

Accord, the program aims to provide alcohol 

awareness and responsible service of alcohol training 

to senior school students and has been adopted by 

several other liquor accords across the state. 

Recognising the central role hotels play in their 

communities, liquor accords regularly tackle other 

social issues impacting their communities such as 

women’s safety by introducing programs like OzAngel 

and Ask for Angela. 

Many liquor accords have also developed their own 

campaigns targeting issues relevant to their community 

such as the Townsville Liquor Accord’s recent 

domestic and family violence prevention campaign, ‘Is 

your relationship ticking the right boxes?’ 

Someone who knows first-hand how beneficial liquor 

accords can be for hotels is Bundaberg’s Tattersalls 

Hotel Manager Antoinette Grima. 

Antoinette recently joined her local liquor accord after 

the hotel received its liquor licence. 

“Coming from a background in accommodation, 

the liquor side of our business is very new to us so 

having easy access to key information and direct 

contact points to OLGR and QPS is incredibly useful,” 

Antoinette said. 

“When we first joined the liquor accord, we arranged 

for liquor licensing and police officers to come into our 

venue and have a look around to make sure we were 

complying with the requirements of our liquor licence. 

“They were able to give us advice about the 

compliance requirements of our business and offered 

suggestions on how to improve other things to make it 

easier for us to operate.” 

“There is so much information that we get by attending 

our local liquor accord meetings. 

“It is a good way to bounce ideas off other hotels and 

other people in the industry. 

“You are also kept up to date with any legislation 

changes. 

“It is definitely a good way to make sure you are kept 

in the loop with everything.” 

Search ‘liquor accord’ at business.qld.gov.au to find 

out more. 


INSIGHTS 

OUR BIGGEST WOODEN PUB 


To the waterfall lovers of far north Queensland the 

name Malanda may bring back memories of trips up to 

the Atherton Tablelands. It is here where many come 

to take in the views at the Malanda Falls on the North 

Johnstone River. 

For the beer drinkers, dairy workers, sawmill workers 

and other travelers, it’s more likely Malanda will bring 

to mind a massive two-storey, old-style, wooden 

hotel on English Street that has been serving up great 

hospitality for more than 110 years. 

There’s just one pub in the town of Malanda, now 

called The Big Pub: Malanda Hotel Motel - the largest 

wooden hotel in Australia. 

It was originally built by the English family in 1911 on a 

one acre block opposite the future railway station for 

the town. They secured it in exchange for land they 

transferred to the government for the building of the 

railway and the town itself. 

The first part of the hotel was built in six months from 

timber milled from the site. It kicked off in January 

1911 and was open on Saturday, July 8, with a grand 

ball. 

At that point the hotel had 12 bedrooms on the top 

floor, a bar section, dining room, store room, cellar 

and kitchen on the ground floor – with stables for the 

horses out the back. 

In 1917 a new wing was added along English Street 

incorporating 22 more rooms on the upper floor and 

six shops on the ground floor – and a new building 

created separately for staff quarters. 

In 1928 the hotel was expanded again with an extra 

dining room, second bar and a timber featured 

ballroom, complete with an elaborate staircase, crafted 

without the use of a single nail. Another five hotel units 

were added on the James Street side in 1962. 

While the surname on the ownership papers has 

changed along the way, the hotel’s links with the 

English family stretch all the way back to when the first 

nail was hammered. 

Patrick English was the first licensee of the hotel which 

was commissioned by his father James English. 

Two months after opening the license was transferred 

to Patrick’s mother Catherine English and the family 

moved from their farmhouse on land dubbed “portion 

39” to live at the hotel. 

Catherine ran the hotel with her daughters Mary and 

Elizabeth English until 1922 when the license was 

transferred to John (Jack) Hanrahan after he bought 

the hotel for 10,000 pounds. It was the same year 

Jack married Mary English, keeping the link alive.

INSIGHTS 

The pub proudly had the Hanrahan Hotel 

painted on its roof for many years, with 

Jack running it until 1949 before passing 

the baton to his son Keith and his new 

wife Maureen who took over as owners. It 

is reported in local history that Jack was 

still to be found at the hotel right up until 

his death in 1970 and was known fondly 

by the locals as “the grand old man of 

Malanda”. 

The hotel returned to the English family 

name in 1976 when Keith decided to sell 

to his cousin, Tom English. Both Keith and 

Tom were grandson’s of James – who had 

started it all in 1911. 

It has since been sold to Tom’s son Michael 

and Tom’s grandson Jeff and for the past 

13 years has been managed by Sharon 

Graham, who’s own links to the hotel 

stretch back more than 20 years. 

Sharon pulled her first beer at the Malanda 

Hotel in 2001 after wandering in after her 

shift at the local video shop and letting it be 

known that she’d be happy to help behind 

the bar if a job came up. 


INSIGHTS 

Malanda Hotel Opening 1911 


The next day she spent four hours on a solo shift, 

thrown in the deep end, and helped along by one of 

her patrons who kindly suggested pouring the beer 

was like milking a cow (nowadays with electronic 

cups), tilting the glass and slowly filling it up to avoid 

the froth. 

Aside from a short stint working as duty manager for 

the local RSL, the Malanda Hotel has been Sharon’s 

life for the best part of two decades, and she wouldn’t 

have it any other way. 

Like the English family before her, Sharon lives on site. 

It’s clear, even when talking on the phone, that Sharon 

still gets a buzz from being part of the history of the 

venue, the silky oak and maple craftsmanship, the 

100-year-old furniture, the old fireplace in the ballroom 

and the sheer majesty of the sprawling spaces within. 

With a population of just over 2000 people, Malanda is 

not the smallest of country towns, but Sharon said its 

nightlife had certainly seen better, and busier days. 

Where once there were more than 250 dairies, and 

numerous sawmills, and the workers that went with 

that, the rationalisation of those industries had cut the 

number of dairies to less than 50 and there is just one 

sawmill left operating in town. 

While, for now, the times of having people four deep 

at the bar have passed, and the challenges of having 

a wooden building in a post-Childers’ fire environment 

have shut down the upstairs accommodation, Sharon 

said the venue was still a big player in town. 

It has accommodation downstairs, a restaurant set up 

to cater for 80 people, a function room, pokies, TAB, 

Keno, bottle shop and a popular bar and it supports 

all manner of events and local clubs, with a regular 

“Goose Club” raffle every Saturday at 2pm with 20 

cent tickets helping with fundraising. 

Sharon said on the staff front the Malanda employs 

20 people including six juniors who are receiving vital 

training in the kitchen and restaurant that would help 

them go on with their careers in the future. 

“One of the staff raised the most amount of money 

in Far North Queensland for the Ugly Bar Attendant 

competition a couple of years ago for the Leukemia 

Foundation, and we’re involved in the Christmas 

Festival, Shop Local Campaign, sponsorship and 

donations towards our local charities.”

INSIGHTS 

“ONE OF THE STAFF RAISED THE MOST AMOUNT 

OF MONEY IN FAR NORTH QUEENSLAND FOR THE 

UGLY BAR ATTENDANT COMPETITION A COUPLE OF 

YEARS AGO FOR THE LEUKEMIA FOUNDATION, AND 

WE’RE INVOLVED IN THE CHRISTMAS FESTIVAL, 

SHOP LOCAL CAMPAIGN, SPONSORSHIP AND 

DONATIONS TOWARDS OUR LOCAL CHARITIES.” 

Australia Day is marked with Toad Races, and in July 

every year a wood chop competition is held out the 

back of the pub to mark its birthday – a nod to the 

earliest birthday celebrations held at the pub by the 

English’s all those years ago. 

Sharon said XXXX Gold was the biggest selling beer, 

Bundaberg Rum the best selling spirit and, like most 

country pubs, there was still a great bunch of regulars 

who came in for a chat and their beverage of choice, 

served by staff who knew exactly what that was. 

“I’d say we’re a good old country pub with country 

pub prices and country style hospitality,” Sharon said. 

The Big Pub: Malanda Hotel Motel is on English St in 

Malanda. Phone 4096 7720. 


Maeve Mckenzie 

ACCOMMODATION UPDATE 

WHAT’S IN STORE IN 2022? 

Through the pandemic, hotel operators have had to 

reinvent themselves and utilise new methods to reach 

customers and produce revenue. New data released 

from SiteMinder, the world’s leading open hotel 

commerce platform, has revealed that direct booking 

is now Australia’s 2nd top revenue driver for 2021, 

having moved up from 9th place in 2019. 

Top 12 hotel booking revenue markers of 2021: 

1. Booking.com 

2. Hotel websites (direct bookings) 

3. Expedia Group 

4. Global distribution systems 

5. Qantas Hotels 

6. Agoda 

7. AOT Group 

8. Airbnb 

9. Hotelbeds 

10. HRS Australasia 

11. Flight Centre Travel Group 

12. Hero Travel 

This shift reflects that of the global market, being 

driven by investment in hotel websites, online payment 

technology, metasearch, the need for support from 

hotel staff and live chat for customer service. This 

also reflects the needs of the new era of guests, the 

‘dynamic traveller’ who comes with advanced travel 

knowledge and preferences. The continued growth of 

Airbnb also aligns with this traveller, catering to longer 

stays and workcation guests who will continue to be a 

trend in the market for 2022. 

With covid cases still rising and consumer confidence 

lacking around the country, hotels must continue to 

target the local market and the new ‘dynamic traveller’. 

Tips for driving local revenue: 

• Providing local discounts 

• Promoting dayuse rooms 

• Facilitating local events 

• Utilising loyalty in Food and Beverage (F&B) 

Finding unique ways to acknowledge and excite your 

locals is key. Whether that be through a locals room 

rate, happy hour or staycation package. Providing a 

local discount is a great way of attracting them to your 

accommodation. An uptake in Dayuse rooms has 

also been tracked and attributed to locals looking to 

escape their homes. This can include to utilise assets 

such as the hotel pool and spa facilities or just to have 

a change of scenery while they work. 

Facilitating local events such as hosting live music, 

local pop-ups, or promoting a meeting over brunch 

package allows you to further connect with locals and 

support the community. These opportunities allow for 

locals to experience your hotel services and hopefully 

take advantage of your F&B. Finally, loyalty is always 

rewarded with stay benefits such as room upgrades 

and discounts. But why not extend this to your F&B 

offerings? Allowing guest to earn rewards points when 

they dine with you is a great draw card, especially for 

locals who will then use these points to stay. 

In summary, the start of 2022 has been off to a familiar 

start, but there is hope with countries’ daily reported 

covid cases declining. Hotel operators have lived like 

this for two years now, we should be able to roll with 

the punches and become ‘a dynamic industry’. 


FOCUS 



If you’re going to shout a beer or a spirit in the Nebo 

Hotel in Central Queensland, you’d be a pretty safe 

bet to make it a Great Northern or a Bundy Rum. 

So says publican Kristen Michelmore who has been 

steering the ship of the family-owned hotel for the past 

five years when asked what the biggest sellers are. 

Kristen is the latest in a series of Michelmore’s to run 

the pub which has been in the family since 2000. 

In fact, the Michelmore family goes back six 

generations in Nebo – a small town about an hour 

from Mackay in the Isaac Region with a population of 

753 people as reported in the 2016 Census. 

While Kristen and her husband Ben had moved away 

from the town, they returned in 2016 so Ben could 

manage one of the family’s cattle stations and Kristen 

said she took over the lease on the pub after that “for 

something to do”. 

“Let me tell you, I now have a lot to do,” she said. 

The heritage listed hotel services tourists, mining 

clients and locals, alike. It has a number of hotel style 

rooms on the top floor with the bar, bistro and beer 

garden downstairs. 

By way of back story, the pub was first licenced in 

1863 as the Fort Cooper Hotel as a slab hut. 

It was rebuilt into its current wooden structure in 1886 

under the same name and became the Nebo Hotel in 

1948. 

The town itself was originally called Fort Cooper. Its 

name was changed by popular demand in 1923 as a 

nod to the nearby Nebo Creek. 

Kristen said having the mix of accommodation and a 

variety of clientele, from miners to cattle farmers meant 

the business had been steady, even in the tougher 

months of COVID.

FOCUS 

THE TOWN ITSELF WAS ORIGINALLY CALLED FORT COOPER. ITS NAME WAS CHANGED BY 

POPULAR DEMAND IN 1923 AS A NOD TO THE NEARBY NEBO CREEK. 

“We were relatively well protected due to essential 

workers in mining,” she said. 

“We did experience a downturn, but we managed to 

keep all staff other than those that had resigned due to 

them having a second job already. 

“Our accommodation did pick up again after about a 

month or so, so this enabled us to continue on trading, 

but we had to pivot due to restrictions in the way of 

takeaways.” 

Like a lot of our country pubs, the Nebo Hotel is at the 

heart of its community and heavily involved in providing 

the entertainment and social outlet for the surrounding 

region. 

“We have strong community driven values which 

include regular contribution to the town,” Kristen said. 

“We strive to create up to 3-4 events a year, Nebo 

Hotel Street Party, Community Christmas, Paddock 

to Plate (new event to commence 2022) and one 

more eventually. All privately funded with the odd 

sponsorship for the Street Party to help aid us in 

keeping all events free.” 

The most recent event was the Nebo Community 

Christmas event in December, the first time the town 

had seen live music since the last round of COVID 

restrictions and by all accounts it was a hit. 

“The town had a great time getting together again to 

have a laugh and a good time,” Kristen said. 

Like most in the hospitality industry the challenge of 

finding staff has not been easy at Nebo. A lack of 

backpackers and the impact of COVID-19 on existing 

workers contributing to the mission. 

“This year has been extremely tough. We have been 

experiencing after-effects from COVID in which a lot 

of hospitality workers that once used the job as a 

way to earn a good living, have had a life change and 

have since moved their direction towards more flexible 

working conditions. 

“We are still experiencing extensive shortages, but we 

are hopeful that early 2022 will see us with a brighter 

outlook.” 

For now, the hotel is operating with a staff of 15 who 

are ready and able to welcome all guests to town, 

including an increasing number of grey nomads. 

“COVID saw us have a huge caravan/grey nomad 

boom with tourists that didn’t want to cross the border 

and also didn’t want to head home,” Kristen said. 

“This was lovely to see as we love showing off our 

character and charm. 


FOCUS 


“We love it when they come through as they really 

appreciate the heritage of the building. 

“All of our locals are always up for a chat and love to 

show off the town also, so the tourists get to engage 

in a lengthy conversation about Nebo history if they’re 

game to listen.” 

Speaking to Kristen prior to the Christmas break, she 

was upbeat about the prospects for 2022. 

“I am hopeful that when the December 17th mandate 

(requiring hotel patrons to be vaccinated) is finally over, 

life can go back to some form of normalcy and time 

will pass where we can all forget as best as possible 

that this ever happened,” she said. 

“Although we have seen a decrease in available staff 

and back packers, as time goes on, it can only get 

better. We have a very positive outlook.” 

Asked for a few stand out stories from the hotel, 

Kristen struggles to narrow it down. 

“There are too many stories to list, but a couple 

remain. From auctioning off grazier’s brands on our 

brand board 20 years ago - that still remains on our 

wall today - to hosting a 3,000 person street party to 

bring the community together post-COVID. 

“The most memorable and proud moment was having 

a song written about us by the legend himself, Slim 

Dusty, called Nebo Pub.” 

For anyone planning a visit out Nebo way the Isaac 

Regional Council has a few suggestions on sites 

to see, including the Nebo Murals – a 260m art 

installation showcasing the stories of settlement, of 

cattle grazing, of the war years and more. The Nebo 

Museum is another location worth a look. 

Further afield Council suggests a visit to Mt Britton 

which is 35 minute’s north-east of Nebo and includes 

the Mt Britton goldfield. Council has created a historic 

walk through the town with interpretive signage and 

photographs showcasing how the town once looked. 

For the Nebo Hotel – their website promotion proudly 

suggests that anyone visiting the town should be sure 

to drop in and try their hospitality. 

“The Nebo Hotel is more than just a pub, it’s an 

experience and should be listed on your to do list 

whilst in the area. 

“Pop in and try our signature steak sandwich, after 

trying one of ours you will never think of it the same 

again.” 

Nebo Hotel is at 2 Reynolds Street, Nebo. 

See www.nebohotel.com.au

EMPLOYMENT RELATIONS with Joanna Minchinton 

UNPAID WORK EXPERIENCE / WORK TRIALS: 

DO THEY EXIST? 


The short answer to this question is a question in 

reply. And that question is: is there an employment 

relationship in place? 

Employment Relations’ team members are regularly 

asked about the legalities of unpaid work experience 

and whether any unpaid work is allowable under 

current employment relations laws. 

The answer to this question will depend on the 

circumstances having regard to the provisions of the 

Fair Work Act 2009 (“Act”). This is explained in detail 

below. 

What is Work Experience? 

Traditionally ‘work experience’ has been an 

arrangement entered into between an organisation and 

an educational institution to allow a student to observe 

and undertake on-the-job experience without pay. 

The concept has grown from this original intention, 

and in more recent times, unpaid ‘work experience’ 

opportunities offered by employers have not been in 

connection with educational institutions. Rather, it has 

been utilised as a mechanism for providing individuals 

with an opportunity to experience what it is like to work 

in the industry. 

The introduction of the Act in mid-2009 has 

complicated the ability to offer unpaid work 

experience. This is because the Act, at section 13, 

defines an employee as “an individual so far as he or 

she is employed, or usually employed…by a national 

system employer, except on a vocational placement”. 

This definition is relevant to the concept of work 

experience as it suggests that a person who is 

engaging in productive work will likely be regarded as 

an employee. The proviso to this is that if the individual 

is undertaking a vocational placement (as defined 

below), they won’t be regarded as an employee. 

Once an individual is deemed to be an employee, 

despite any agreement to work on an unpaid basis 

(such as on a voluntary work experience basis), the 

employee is entitled to the benefits of employment that 

is bestowed in accordance with a relevant industrial 

instrument, such as the Hospitality Industry (General) 

Award 2010, (“HIGA) or the Restaurant Industry Award 

2010, (“RIA”) and the Act. 

What is a Vocational Placement? 

Section 12 of the Act defines a vocational placement 

to mean a placement that is: 

a. “undertaken with an employer for which a person 

is not entitled to be paid any remuneration; and 

b. undertaken as a requirement of an education or 

training course; and 

c. authorised under a law or an administrative 

arrangement of the Commonwealth, a State or a 

Territory”. 

Please note that each of the above three points is 

linked by the word AND. 

In the situation where a University student, such as 

a business student studying human resources, or 

a TAFE student studying hospitality management, 

approaches you seeking unpaid work experience, it is 

essential to determine whether that student is seeking 

the work experience as part of a vocational placement. 

Many tertiary institutions haven’t made work 

experience part of their coursework, therefore 

employers cannot assume a student is seeking work 

experience as a vocational placement. 

Is the Individual an Employee? 

Where the unpaid work experience is outside of a 

vocational placement, it is necessary to determine 

whether an employment relationship exists. The 

lack of an employment relationship means that work 

experience is likely lawful – as the individual is not an 

employee.

As mentioned where the individual is an employee, 

an employer is obliged to provide the relevant terms 

and conditions of employment, and wages to the 

employee. The absence of doing so can result with 

an underpayment of wages claim with the Fair Work 

Ombudsman (“FWO”), as well as possible financial 

penalties (against an employer and its Directors) for 

breaching the Act. 

According to the Fair Work Ombudsman, the factors 

that lend itself to an employment relationship are 

outlined below: 

1. The nature and purpose of the arrangement 

2. The duration of the arrangement 

3. The significance of the arrangement to the 

business 

4. The individual’s obligations. 

With regard to above points, they centre on the actual 

work that is being performed by the individual on work 

experience. 

By way of example, if the answer is ‘yes’ to any of 

the following questions, it may signify an employment 

relationship – meaning payment must be made: 

• Is the work performed by the individual of direct 

benefit to the organisation? 

• Is the work performed also performed by a paid 

employee? 

• Is the work performed essential for the 

organisation to operate? 

• Does the organisation directly benefit from the 

work performed by the individual? 

More often than not, a work experience arrangement 

where the individual is not paid, is unlikely to be a 

lawful one. Where the case, this will leave an employer 

liable – remembering that underpayment claims may 

be made up to six years post employment. 

Each case must be considered on the individual 

circumstances, however if in doubt as to the 

lawfulness of an unpaid work experience placement, 

professional advice should be sought. 

What about Unpaid Trials? 

Another question posed to the team is about the use 

of unpaid trials to assess a job applicant’s skills, and 

therefore suitability for the vacant position. 

Work trials or skills assessments can be relevant for 

certain jobs within a hospitality business, however to 

consider it an unpaid trial or assessment, the following 

must apply: 

1. The individual must be demonstrating the skills 

necessary for performing the position; 

2. The individual must not be required to attend the 

trial/assessment for longer than what is required 

for demonstrating the skills to be evaluated. 

For example, asking an individual to work an 

unpaid eight hour shift in the bar when a skills 

demonstration for mixing cocktails would only 

take one hour, may not be viewed as a reasonable 

period for an unpaid trial or assessment. 

3. The individual must be under the direct supervision 

of the person who will be their employer for the 

duration of the trial/assessment. 

Further Information 

Due to the complexity and risk involved in unpaid 

work experience and unpaid trials, QHA members 

are encouraged to contact the QHA’s ER team for 

assistance regarding their specific situation. 

The QHA’s ER team can assist financial members with 

any questions on this topic or any other ER matter. 

The QHA’s ERD can be contacted for a confidential 

discussion by calling (07) 3221 6999 or emailing er@ 

qha.org.au. 

Non-members can also access advice and assistance 

over the telephone for a competitive fee. 


INDUSTRY ENGAGEMENT 

with Damian Steele 

HOTEL INDUSTRY CALLS 

FOR A REDUCTION IN BEER TAX 


QHA is collaborating with the Australian Brewers 

Association and other Australian Hotels Association 

states to promote a reduction in excise for draught 

beer throughout Australia. The cost to the Australian 

Government is minimal and there are multiple 

indicators that a reduction in excise would provide 

excellent flow-on effects including increased work 

hours, assistance to independent brewers and a 

reduction in costs for consumers. 

The AHA National Excise Pre-Budget Submission 

for FY22-23 outlines that the industry is in need of 

support to recover from multiple years of pandemic 

trading. Australian Tax Office figures show that pubs 

and clubs sold 40 million fewer pints of beer between 

July and September last year than they did during the 

same period in 2019 and before COVID-19. In 2020, 

pubs and clubs lost over $1 billion in beer sales due 

to lockdowns and other restrictions, but these latest 

figures from the ATO show that losses for 2021 could 

well exceed that. 

The proposal is for a 50% reduction in the excise 

rate for draught beer which we consider to be fair, 

moderate, targeted and justifiable as a part of stimulus 

and structural reform. 

The reasons for the cut are simple: 

• Every beer poured from a keg into a glass creates 

jobs 

• Beer underpins the trade of all pubs (and clubs), 

with beer accounting for around 70% of all alcohol 

sales 

• At $10-$12+ a pint, draught beer is becoming less 

affordable for the everyday Australian 

• Unlike sectors such as aviation, home building 

and travel agents, there have been no ‘hospitality 

specific’ COVID-19 schemes 

• Hotels (and clubs) have been heavily impacted 

by lockdowns and trading restrictions with 

consequent accrual of debt which has to be repaid. 

The effect of a reduction on the cost of living 

would be: 

• A reduction in the excise of a keg of full-strength 

beer halving from about $70 to $35 

• The $35 saving per keg is a saving of about 40 

cents per pint 

• Competition between venues would very likely see 

some or all of the cut directly being passed on to 

patrons. 

It should be noted that: 

• The cost of the proposal is about 2% of the $7 

billion collected in total alcohol excise revenue 

• The current tax rate for full strength beer is the 

fourth highest rate in the OECD, and next year will 

become the third highest 

• The 1 February 2022 tax excise increase of 2.1% 

was the largest in more than ten years due to 

inflation, with hotels forced to pass the cost onto 

consumers 

• We want more than just a freeze in the excise, as 

this has no meaningful benefit for the hospitality 

industry or our patrons, and will still see Australia 

with the third highest beer taxes in the world next 

year. 

An excise tax on draught beer is unfair because: 

• A product which generates such a high degree of 

labour should not have a tax (excise) placed upon it 

• It is a triple tax on the people who consume the 

product, the businesses which sell it and the 

workers who make or pour it 

• Excise is a hidden tax which inhibits employment 

and is becoming too expensive for many 

Australians who have already had a tough couple 

of years. 

QHA Members will be kept up to date of the efforts 

to have this initiative adopted by the Australian 

Government for a reduction in excise of $35 per keg. 

As Australian beer is one of the highest taxed beer 

products in the world, QHA are eager to achieve some 

cost relief for members.

TEAMS FILLING FAST 

GET IN NOW TO SECURE YOUR SPOT 

GOLF CHALLENGE 

JULY 18-20 

JOIN US FOR THIS 

EXCLUSIVE EVENT 

Hamilton Island 


GOLF CHALLENGE 

FORGET THE STATE OF ORIGIN! 

THE REAL BATTLE OF THE STATES TAKES PLACE 

THIS JULY ON HAMILTON ISLAND WITH THE 

QHA GOLF CHALLENGE! 

For a copy of the itinerary or to register your interest email 

rsvp@qha.org.au or phone 3221 6999. 

NOT A GOLFER? YOU CAN JOIN IN THE FUN OF THE GO-KART CHALLENGE! 

All AHA members & partners are welcome.

TRAINING AND SAFETY 

with Ross Tims 

LAUNCH OF NEW QHA 

ONLINE RSA/RSG COURSES 


The QHA Training Department has launched the 

long-awaited, revamped nationally recognised online 

training courses SITHFAB002 Provide Responsible 

Service of Alcohol (RSA) and SITHGAM001 Provide 

Responsible Service of Gambling (RSG). These have 

been pending for quite some time after we decided 

we needed to significantly revamp our online training 

resources. 

Both courses now contain an increase in relevant 

content, a substantial boost to the number and types 

of assessments we use to assess skills and knowledge 

attained, and a more interactive experience which is 

essentially geared to a younger cohort. For both online 

and face to face training, the intent is still the same 

– they’re for persons involved in the sale and supply 

of alcohol or gambling according to Queensland 

regulations, licensing requirements and responsible 

service principles. 

The course slides are timed to ensure students don’t 

just scroll through them but absorb the information 

provided. The RSA/RSG courses are self-paced 

training geared for completion over a minimum of 4 

and 3.5 hours respectively. It’s important for industry 

that entry level employees are given the right tools 

to hit the ground running as they embark on a new 

hospitality career. 

Our relatively new aXcelerate eLearning Management 

System is the vehicle that we use to administer, 

manage and deliver these courses. The student enrols 

through the QHA Training website portal, pays by 

credit card and receives email guidance to access the 

training. Each student uploads an acceptable form of 

identification and is required by the education regulator 

to provide some information relating to identity, 

background and schooling. Students also create a 

username and password to access their aXcelerate 

Student Portal, which is where they find the course 

proper. 

The student receives a Statement of Attainment 

upon successful completion of the training, which is 

a nationally recognised competency. For this type of 

training, all participants must supply a Unique Student 

Identifier (USI) to enrol in this course, and are required 

to complete a mandatory Language, Literacy, and 

Numeracy (LLN) assessment prior to test the student’s 

capacity to complete training of this type. 

Students undertaking this training need to 

demonstrate to an assessor that they have gained 

appropriate knowledge and skills as outlined in the 

course performance criteria, such as being able to 

conduct a refusal of service to an unduly intoxicated 

patron or identifying and dealing with a problem 

gambler. 

Accordingly, participants are required to record 

(or self-record) and upload through their Student 

Portal, a short video on their phones (called the 

Final Submission) demonstrating they have achieved 

competency based on given scenarios. 

Our online courses have come a long way since their 

inception in 2010. This new online training package 

should serve us well for the next ten years.

DON’T 

HAVE 

A SHOT(AT US) 

DRINK ONE INSTEAD. 

ABUSIVE BEHAVIOUR 

WILL NOT BE TOLERATED. 

The Queensland Government has mandated 

only double vaccinated patrons can enter 

this venue after 17 December 2021. 

They’re the rules wehave to play by. 

We only wish to support and care for our 

staff and patrons. 

Thank you for your understanding. 

ACCINE 

COVID-19

FOCUS 

GREAT PUB, GOOD GRUB! 

WHEN IT COMES TO BORDER TOWNS IN QUEENSLAND, DIRRANBANDI, IN THE SHIRE OF BALONNE, ATTRACTS A 

LOT LESS ATTENTION THAN ITS MORE EASTERLY COUSINS OF GOONDIWINDI AND TWEED HEADS. 


With a population of around 650, according to the 

2016 Census, Dirranbandi shares the border with 

Lightning Ridge on the New South Wales side. 

It’s a place, south-west of Brisbane, where cotton 

farming is the prime agricultural driver, with the famous 

Cubbie Station, the largest cotton farm in the southern 

hemisphere, nearby. 

It is also home to The Dirran Pub, an historic 

hotel and motel in the main street of town offering 

accommodation, meals, cold beer and a friendly 

atmosphere. 

The pub’s history stretches back to 1915 when the 

Commercial Hotel was built on the site. The hotel 

burnt down in 1919 and was rebuilt into the two-storey 

venue that forms the heart of the current building. Over 

time it was renamed The Dirran Pub. 

Now, the pub offers a range of motel rooms, selfcontained 

family units, hotel rooms, backpacker 

rooms, Pub TAB, Sky channel, pokies, Keno and 

counter meals, seven days a week, with the motto 

“Great Pub. Good Grub”. 

For visitors to the town, another point of interest is its 

history as being at the end of the South-West rail line. 

Railway Park is worth a look to see the old railway 

waiting room, the original parcels office and the 1913 

Station Master’s residence, which is now the visitor 

information centre for town. 

Another interesting Dirranbandi fact revolves around a 

bronze statue in the centre of town in honour of Tom 

Dancey. Tom, an Aboriginal man, was the winner of the 

1910 Stawell Gift running race. 

An interesting pub fact is that in 1998 Australian author 

Robert Barrett was on hand to re-open the pub after 

some work. 

Barrett’s book character Les Norton, who is described 

as a loveable laconic Aussie, first appeared in You 

Wouldn’t Be Dead for Kids in 1984. Barrett’s back 

story includes being born in Dirranbandi and fleeing to 

Sydney after a pub fight went wrong. 

For manager Carol Hicks, The Dirran Pub is still a 

relatively new experience.

FOCUS 

Carol took on the management of the pub for owner 

Steve Mitchell in March 2021, just as the cotton 

picking started in earnest, meaning the town was 

jumping. 

“I was working for Steve at Pittsworth and he needed 

a manager over here. The first month we had 30 or so 

people from my old town here for cotton picking so I 

saw a lot of them,” she said. 

While COVID may have been the talk of the town on 

the east coast, Carol said Dirranbandi had weathered 

the storm reasonably well last year, staying COVID free 

until January 2022 and with vaccinations sitting above 

90%. 

While a good cotton season has the town jumping, so 

too it seems does a good concert. 

...THE DIRRAN PUB, AN HISTORIC HOTEL AND 

MOTEL IN THE MAIN STREET OF TOWN OFFERING 

ACCOMMODATION, MEALS, COLD BEER AND A 

FRIENDLY ATMOSPHERE. 


FOCUS 

Here's 

cheers 

The 

QHA Podcast 

THE DIRRAN IS A PROUD SUPPORTER OF ITS 

LOCAL COMMUNITY WITH CAROL HEAPING 

PRAISE ON THE TEAM FROM THE HOSPITAL 

AUXILLIARY WHO DRESSED UP THE VENUE FOR 

THEIR ANNUAL FUNDRAISING CALCUTTA ON 

MELBOURNE CUP DAY... 

LISTEN IN TO THE BACKSTORY 

BEHIND THE INDIVIDUAL SUCCESS 

STORIES, THE LATEST PRODUCT 

RELEASES AND EVEN GET TO KNOW 

THE DECISION-MAKERS THAT 

IMPACT OUR INDUSTRY 

TUNE IN EACH MONTH ON 

The Dirran Pub played host to Russell Morris and his 

entourage in July when the Paul Kelly and Friends 

Concert was hosted at the Dirranbandi Showgrounds. 

“It bought about three-and-a-half thousand people to 

town that show, and they do it bi-annually”. 

The Dirran is a proud supporter of its local community 

with Carol heaping praise on the team from the 

Hospital Auxilliary who dressed up the venue for their 

annual fundraising Calcutta on Melbourne Cup Day, 

the day after an equally successful Calcutta evening for 

the local Pony Club. 

She said Christmas in the Park, across the road from 

the hotel, was another popular event the pub was 

proud to support. 

Regular fundraisers include Friday night meat tray 

raffles and a Jag the Joker board with increasing 

jackpots – both helping with donations to local 

community groups. 

While live entertainment has been a challenge with 

the COVID restrictions on space, Carol said she was 

hoping to bring back soloists at least early this year 

and was already working on an idea for a cocktail 

evening targeted at the local ladies for something a 

little bit different. 

The Dirran Pub is at 40 Railway St. Phone 4625 8322 

or see @TheDirranPub on Facebook. 

YOU CAN ALSO LISTEN AT 

QHA.ORG.AU

TOP DROP 

DOUBLE VISION 2 

Wolf of the Willows 

MANGO & MACCA 

SOUR ALE 

Revel Brewing Co 

NEED IPA VOL.6 

DIP HOP TDH 

Bridge Road Brewers 

XPA 88 EXTRA PALE ALE 

4 Hearts Brewing 


I’m in heaven, I’m in 

heaven… my mouth is 

awash with pineapple, 

guava, peach and 

strawberry. It is hazy, 

velvety, and just so 

incredibly… good. It is 

nigh impossible a beer 

can be this smooth and 

light and yet be 8% abv. 

Mind you, it is starting to 

kick in now. This truly is 

the nectar of the gods. 

Who are these people? I 

must try more. 

This previously is 

a revelation. I have 

mentioned I am warming 

towards sours. Well, 

this one took things to a 

whole new level. This is 

magnificent. It says on 

the can this beer is based 

on the summer classic, 

the Mango Weis bar. I 

have one correction, “It 

IS a Mango Weis bar in 

liquid form.” This absolute 

cracker is loaded with 

mango, macadamia and 

coconut and is the ideal 

thirst quencher on a 

summer arvo. Top marks. 

Incredible. 

This style of beer is 

polarising. To the 

uninitiated, this dank, 

super strong, bitter IPA 

won’t appeal, and they 

won’t at all comprehend 

why people like these kind 

of beers. To those who 

are bitter like me, they will 

absolutely love it. It has 

all the magic ingredients 

– Centennial, Cascade, 

Citra, Mosaic (the hero) 

and a self-proclaimed 

Victorian secret ingredient 

- (hope it’s not Covid). 

Nice carbonation and 

a lingering bitterness 

coupled with a hop 

flavour profile of tropical 

fruit and citrus. It’s very 

well balanced and a really 

solid and enjoyable extra 

pale ale.

TOP DROP 

SALLY GINGER BEER 

Your Mates Brewing 

TRILOGY BEST 

COAST IPA 

Moffat Beach 

Brewing Co. 

KALEIDOSCOPE 

JUICY IPA 

Brick Lane 

Brewing Co. 

PALM SPRINGS WEST 

COAST IPA 

Black Hops Brewery 

A nice, sweet tasting 

ginger beer with good 

carbonation. There’s a 

touch of spice to it but 

absolutely no alcoholic 

aftertaste. It’s refreshing 

and light and I would quite 

happily reach for one of 

these after a surf on a 

sunny afternoon. 

All the classic flavours 

and appeal of a classic 

west coast IPA. This beer 

serves to underline why 

this style of brew became 

so popular with craft beer 

aficionados. The perfect 

trilogy of Mosaic, Strata 

and Simcoe hops provide 

a tasty serving of orange, 

grapefruit, and pine with 

a touch of pineapple and 

an delightful underlying 

bitterness you expect 

from a beer of this nature. 

Not what I would 

describe as “juicy” but 

it is a enjoyable IPA 

nonetheless. It contains 

the usual trio of Mosaic, 

Strata and Centennial with 

the addition of Nelson 

Sauvin, which impart a 

flavour akin to crushed 

gooseberries. I would 

happily down a few more 

than the one I bought to 

try. 

Gee these guys deliver 

time and time again. This 

one is another incredible 

drop but what I found 

sip by sip is that the 

flavour just amplifies into 

what I rate as one of the 

best West Coast IPAs I 

have ever tasted. Your 

mouth is awash with this 

tingling smooth resinous 

pine flavour and an ever 

so subtle bitterness. 

Thank you Black Hops, 

it is always a pleasure. 

I appreciate everyone 

has different tastes but 

how these guys have not 

medaled at the GABS is 

completely beyond me. 


A CRAFTY BUNCH 

THE JOURNEY 

CONTINUES 

FRESH OFF A PODIUM FINISH BY LARRY PALE 

ALE IN THE 2021 GABS HOTTEST 100, YOUR 

MATE’S BREWING COMPANY’S CO-FOUNDER 

AND CHIEF BEER DRINKER MATT “HEP” 

HEPBURN IS ABOUT TO HIT THE ROAD. 


After the undeniable challenges presented to the 

hospitality industry over the past couple of years, 

and the “garage beers to brewery success” journey 

of the past decade or so, holiday time has been 

short for Matt Hepburn. 

Finally, in 2022, Hep is planning to take a break 

of sorts, and head north with his fiance Chantelle 

and 18-month-old daughter Adele, to see parts of 

Queensland he’s previously only dreamed about. 

While his co-founder Christen “McGarry” will be 

holding the fort and guiding the Your Mates brew 

team of eight back on the Sunshine Coast - Hep 

will be strapping a caravan to the back of his longawaited 

brand new ’79 Series Landcruiser, packing 

the esky full of beers, and spinning the wheels for 

the first pub on what promises to be one great big 

pub crawl. 

Hep, who started his career as a Project Manager 

and admits to having spent more of his past 

adventure time travelling overseas than in Australia, 

said he was busy plotting a path along the east 

coast of Queensland to meet up with his mate 

Matt Baker (#theexplorelife) at Cape Tribulation and 

head to Cape York in convoy.




“I JUST THOUGHT AT THE END OF 

LAST YEAR, WE’VE BEEN SAYING 

WE’RE DOING THIS TRIP FOR THE 

PAST EIGHT YEARS, IT’S TIME WE 

JUST DID IT,” HEP SAID. “LIFE 

GETS IN THE WAY AND WORK 

GETS IN THE WAY.” 


The journey home to the Sunshine Coast will be more 

to the west, with towns such as Normanton, Korumba, 

Cloncurry, Mt Isa, Boulia, Winton and Longreach 

already on the itinerary. Hep’s still to figure out the 

timing to try and get to the Big Red Bash: Rocking the 

Simpson concert at Birdsville in July somewhere along 

the way, to see such Australian rock music legends 

as Jimmy Barnes, Missy Higgins, Jon Stevens and 

Chocolate Starfish on stage. 

“I just thought at the end of last year, we’ve been 

saying we’re doing this trip for the past eight years, it’s 

time we just did it,” Hep said. “Life gets in the way and 

work gets in the way.” 

As we caught up for this story, Hep was busy working 

his way through his research, identifying pubs he had 

heard of and definitely wanted to try and get to along 

the way. 

He’s hoping to use some of his holiday time to say 

hello to the publicans and their customers, to hear 

what’s being talked about in the regions and to share 

some Your Mates’ beers. Call it market research, with 

a holiday thrown in. 

At this point the family is planning to be on the road for 

two months. 

Hep said while he knows some of his mates might call 

him “soft” for going the caravan option, he said he’d 

been lucky enough to connect with the team at Zone 

RV for this adventure and going the van option would 

make life a little more comfortable than tent living for 

eight weeks with a young family. 

He’s quick to point out though that he did grow up tent 

camping on Moreton Island, at Hervey Bay and Fraser 

Island. 

He also grew up with his brothers at the Currumundi 

Rec Camp, right by the ocean, where his father 

was the caretaker, so outdoor living is well and truly 

ingrained in his nature. 

“This camping will be just as much fun, just less swear 

words involved in setting up,” he joked. 

Before Hep sets off life will be busy at the brewery as 

the team, which now stretches to 40 people, works to 

capitalise on the growing awareness of their products 

in the market and the success of Larry coming in at 

Number 3 in the GABs Hottest 100 this year. 

Hep said he sees the great result for Larry being about 

the quality of the beer, but also what it stands for 

among its fans. 

While the Your Mates team always produce a promo 

video for the GABS campaign which is popular on 

social media, he said for any of the beers in the list, 

people still had to care enough about their choice to 

take five minutes out of their day to fill in the survey 

and get involved.


Your Mates managed to have four beers in this year’s 

including Larry. Its India Pale Ale, Sally, landed at 44, 

its Session IPA, Eddie, at number 83 and Macca, the 

Aussie Lager, was listed at 62. 

While the brewery team partied on the night of 

announcement, Hep was at home watching on TV, 

isolating with COVID. 

“When I saw Stone & Wood come up as fourth, that 

was a massive, massive, milestone,” he said. 

“They’ve played such a massive role in craft brewing, 

they’re a business to aspire too. I do hold them in high 

regard. It was bittersweet.” 

Having finished, 5th, then 4th with Larry in the past 

two years behind Stone & Wood, Hep knew once 

their position was announced that Larry would be 

somewhere in the top 3 – so, plenty of reason to 

celebrate. 

For Your Mates Brewing Co. the success is not an 

overnight sensation. 

Larry, and the brewery’s popular Tilly alcoholic ginger 

beer, have been making inroads into the hotel market 

in Queensland in particular and can be found on tap in 

plenty of venues and in bottle shops up and down the 

Coast, particularly in the south-east of the State. 

It’s Brewery and Brewhouse venue at Warana has 

weathered the COVID storm and continues to grow, 

and the boys have secured another 2000sqm shed 

next to their existing brewery into which they plan to 

expand their production capacity in 2022 to cater for 

the increased demand coming through. 

The spirit of adventure remains key to the brewing side 

of the business. 

Outside of the core bunch of six beverages – Larry, 

Sally, Eddie, Donnie (Dark Ale), Macca, and Tilly (ginger 

beer), there’s a constant flow of Limited Releases. 

In 2021 – the brewery produced 48 varieties of beer, 

including a fair number of sour beers with fruit flavours 

ranging from limes to dragan fruit and mango making 

it into cans. With International Women’s Day events 

planned for March, the team is currently working on a 

Cranberry Sour release for the day. 

With an ethos that’s all about mateship, supporting 

their local community and leaving as small an 

environmental footprint as possible, Your Mates 

Brewing Co. has grown from a two-person start up in 

2013, to entering its ninth year in business with a plan 

for further growth and constant improvement. 

Hep said when he and McGarry had been seeking 

funding and pitching the business, including on TV’s 

Shark Tank in 2018, one of the questions that always 

came up was, “what’s your exit strategy”. 

He said while he was glad to be able to plan a bit of a 

break this year, he and McGarry started the business 

to have something that “made them jump out of bed 

in the morning”. Your Mates is still doing that, and for 

Hep – it’s pretty simple – “why would you stop doing 

something you love doing”. 

Hep’s keen to catch up with publicans when he can, 

and offered his email at matt@yourmatesbrewing.com 

and his mobile 0412 317 430 for anyone who wants to 

get in touch. 

Your Mates Brewing Co. is at 41 Technology Drive, 

Warana on the Sunshine Coast. 

See www.yourmatesbrewing.com. 


A CRAFTY 

BUNCH 

W H Y N O T S T O C K & S U P P O R T 

4 Hearts Brewing 

The first brewery to open its doors in 

Ipswich in over 100 years, 4 Hearts’ 

brew masters are committed to 

premium local ingredients and 

profound taste. Preservative free and 

all natural they use the highest quality 

ingredients to consistently deliver a 

tasty beer every brew. Our core range 

features modern spins on traditional 

brews while our ever growing range 

of seasonal beers takes things to 

more adventurous levels, utilising 

local seasonal produce as inspiration 

(honey, rosella or carrots anyone…) 

0439 439 710 

4heartsbrewing.com 

Ballistic Beer Co. 

At Ballistic we have a simple theory. 

Fresh beer is the best beer. That’s 

why we brew in small batches, more 

frequently, and store it cold so you get 

the same blast of flavour our brewers 

do. Our pale ales, lagers, IPAs, sours 

and special releases will blow away 

the traditional ideas and expectations 

of what beer should be. 

Set in an old World War II 

ammunitions factory in the historic, 

industrial suburb of Salisbury Ballistic 

HQ is home to a team of innovative 

brewers who believe everyone should 

have the chance to enjoy a well 

crafted, quality beer. 

07 3277 6656 

ballisticbeer.com 

Helios Brewing Company 

Helios is the sun god of Greek myths. 

Each morning the rising sun marks 

Helios’ crossing over into the mortal 

world, driving a chariot drawn by 

wild horses that only he can control. 

Helios Brewing Company harnesses 

the sun’s power to sustainably create 

craft beer. Our brewing infrastructure 

has been custom-designed to 

maximise energy and water efficiency, 

minimize waste and carbon-footprint 

while capitalising upon Queensland’s 

renewable natural resources. We brew 

beers that are malt-forward, balanced, 

and intense using only the best 

ingredients, impeccable technique and 

sustainable practices. 

07 3392 9739 

heliosbrewing.com.au 


Slipstream Brewing 

Slipstream Brewing is an 

independently owned brewery based 

in Brisbane. We are a small but 

passionate team, producing some of 

the most accessible and sessionable 

craft beers in Australia. We’re the 

missing gap between bland beer and 

wanky beer, our beers hit the bullseye, 

brewed with nothing but pure flavour 

in mind. Hops are the heroes and 

we milk them for all their worth. We 

love the freshness, juiciness the zing 

and the zest. One sip, it tastes so 

good – capture that feeling and fill the 

fridge with it. Beer is the last thing you 

should settle on, so come and get 

caught in Slipstream. 

07 3892 4582 

slipstreambrewing.com.au 

Burleigh Brewing Co 

Founded in 2006 by Peta and Brennan 

Fielding, Burleigh Brewing was one of 

the first independent craft breweries in 

QLD. Now celebrating 15 year of the 

brand, Burleigh Brewing has upgraded 

their Taphouse in Burleigh Heads, won 

countless awards for both business 

and beer (a testament to their shared 

and individual strengths), grown to a 

team of 70, and in their own humble, 

hard-working way, helped transform 

the Gold Coast’s craft brewing scene 

into one of the most vibrant and 

thriving in the country. 

07 5593 6000 

burleighbrewing.com.au 

Terella Brewing 

Terella means “Little Earth”, and 

we’re building our vision of a dream 

brewery, drawing inspiration from 

science, a serious love of beer, and our 

connection to the local land. 

We’ve planted ourselves in North Arm, 

a rural setting between the hinterland 

and farms of the Sunshine Coast, 

surrounded by crops and free roaming 

cattle. Our concept is based on a 

sustainable cycle, producing what we 

need and using what we produce. 

22 rotational taps and a new exciting 

beer released every week! Pushing 

the limits of Hops and Grains to 

produce quality small batch brews for 

enjoyment. 

0492 929 357 

sales@terellabrewing.com.au 

terellabrewing.com.au

Q U E E N S L A N D L O C A L S 

A CRAFTY 

BUNCH 

Your Mates 

Your Mates isn’t just a brand, it’s 

a lifestyle. Drinking good beer with 

good mates and having a bloody 

good time. We believe these simple 

pleasures are much sweeter with a 

good beer in hand. Mateship is our 

founding principle, it’s why we exist 

and encompasses everything we do. 

Our beers are represented by a few 

legendary characters we’ve all met 

in our lives, with distinct personalities 

matching their flavour styles. Our vision 

is to inspire mateship through great 

beers, and our mission is to build 

an inclusive beer community at our 

brewery on the Sunshine Coast, our 

beautiful backyard in Queensland and 

beyond! 

0456 492 889 

yourmatesbrewing.com 

Felons Brewing Co 

Founded by Brisbane locals, Felons 

Brewing Co. is a modern-day brewery 

proudly positioned on the banks of the 

Brisbane River. Our brewery is nestled 

down under the Story Bridge, within 

Howard Smith Wharves. We truly 

believe that beer is what binds us all 

to this great part of the world and as 

proud brewers, we believe in brewing 

with passion and freedom. 

07 3188 9090 

felonsbrewingco.com.au 


W H Y N O T S T O C K & S U P P O R T 

A CRAFTY 

BUNCH 

Brouhaha 

In 2016, four Sunny coast locals set 

out to build their ultimate brewpub. One 

that produced premium quality beer 

and serviced fresh, local food. Cut to 

today, Brouhaha has expanded to Aura 

with a seaside production brewery & 

taproom, making Maleny the pilot kit for 

new and bespoke seasonal brews. 

toby@brouhahabrewery.com.au 

0405 707 975 

brouhahabrewery.com.au 

Revel Brewing Co. 

We are proud to be one of 

Queensland’s best independent 

breweries consistently producing 

Australian & International award 

winning beers. 

Bringing brewing back to Bulimba 

where the original Eagle Brewery 

resided in 1883 and the essence of 

QLD brewing began. Our beers are 

bursting with flavour and personality 

whilst possessing drinkability for 

everyone. 

Come and be a part of the Revel-ution! 

Matthew Flexman 

matt@revelbrewingco.com.au 

Boiling Pot Brewing Co. 

Everything we do at Boiling Pot 

Brewing Co. is influenced by our 

birthplace, Noosa, with all its beauty, 

nature and damn fine beer-drinking 

weather. 

We named the brewery in honour of the 

first headland in Noosa National Park, 

Boiling Pot, if you know it, you know it. 

If we could bottle the feeling you get at 

Boiling Pot, it’d be a bestseller. 

At Boiling Pot, we take what we do 

seriously but we know we’re not 

saving the world. Our mission is 

simple: to make life that little bit better 

for beer drinkers, one beer at a time. 

#cheerseverybody 

0414 415 920 

boilingpotbrewingco.com.au 


Granite Belt Brewery 

Granite Belt Brewery is a small batch 

brewery with a passion for creating 

unique, full flavoured beers that are 

perfect for every occasion. Our beers 

are made purely... to be enjoyed. 

We brew and bottle everything onsite 

in Stanthorpe on the Granite Belt, and 

is available for wholesale distribution 

07 4681 1370 

granitebeltbrewery.com.au 

The Catchment Brewing Co 

Catchment Brewing Co, located in a 

beautiful art deco building in West End 

is a fully functioning brewery, bar and 

restaurant and your one stop shop for 

all things craft beer, awesome food or 

functions. 

Whether sampling the medal winning 

core range beers named after iconic 

streets in the local catchment or the 

seasonal smash hits that will amaze 

you, it’s well worth a visit for a taste of 

West End. 

Catchment Brewing Co - For locals, 

by locals, everywhere. 

07 3846 1701 

bookings@catchmentbrewingco.com.au 

catchmentbrewingco.com.au

PLEASE JOIN US AT THE 

QHA & TABCORP REGIONAL 

RACE DAY 

MACKAY 

28 TH APRIL 2022 

OORALEA RACECOURSE

WINE 

COONAWARRA TIME 

Nestled in the heart of the Limestone Coast in South 

Australia, lies the iconic Coonawarra terra rossa soils. 

The area is a comfortable half-day drive south of 

Adelaide or west of Melbourne and makes for a 

perfect weekend retreat away from the city. 

The unique cigar-shaped strip of earth is renowned 

for producing incredible Cabernet Sauvignon and is 

the ultimate destination for bold red wine lovers with 

over 25 cellar doors to choose from. Among these 

is the esteemed Katnook Estate, stretching over 160 

hectares of land steeped in rich history stretching back 

to 1896. 

In the late 1800s Scottish immigrant and wine 

entrepreneur, John Riddoch, purchased parcels of land 

in the Coonawarra region and crafted his first vintage 

in a woolshed that still stands on the estate today. 

Today, over 125 years later, Katnook Estate is led by 

Senior Winemaker Natalie Cleghorn and her team of 

talented winemakers and viticulturists. The winery is 

renowned for producing wines of power and finesse, 

including the iconic Odyssey Cabernet Sauvignon and 

Prodigy Shiraz, its flagship Katnook Estate range, and 

contemporary Katnook Founders Block wines. 

These wines epitomise Katnook’s philosophy of 

crafting wines from carefully selected parcels of fruit 

that offer great intensity of flavour, fine balance, and 

integrity of regional and varietal character. 

Katnook Estate’s latest vintage release includes the 

2019 Prodigy Shiraz and the 2019 Odyssey Cabernet 

Sauvignon, both celebrated wines in the prestigious 

Langton’s Classification of Australian Wines. These 

wines are fine examples of what the region is world 

famous for, with a seamless blend of intense fruit and 

oak maturation. 

Katnook Estate Cellar Door is a must-visit whilst in 

the Coonawarra region. Bookings are recommended, 

however walk-ins are welcome. You can choose from 

a variety of experiences including an indulgent limited 

release icon tasting where you will enjoy both the latest 

Prodigy Shiraz and Odyssey Cabernet Sauvignon. 

TOP SHELF 

2019 ODYSSEY 

Cabernet Sauvignon 

($99.99): 

2019 PRODIGY 

Shiraz 

($99.99): 

2019 KATNOOK ESTATE 

Cabernet Sauvignon 

($44.99): 


This Cabernet 

Sauvignon greets 

the wine lover with 

bright, aromatic 

notes. Red and purple 

fruits, such as plum 

and blackberries 

abound. There is a 

backbone of spices 

adding complexity 

to the aromatics, 

the wine shows all 

the hallmarks of the 

region from which it 

has come from. 

The 2019 Prodigy 

Shiraz displays classic 

aromatics, bright 

blue fruits, blueberry 

danish, compote, a 

touch of cedar and 

lovely umami note 

that balances the fruit 

aromatics.This is a 

supremely elegant 

cool climate Shiraz. 

This expressive Cabernet 

Sauvignon shows 

lovely evocative notes 

of briar, forest floor and 

Mediterranean herbs. There 

is a bright core of fruit 

aromatics such as mulberry 

and blueberry. The palate 

is full, supple with lovely 

flavours of plum, cassis, 

briar notes which give a 

lovely umami nuance. The 

tannins are supple and the 

finish is long.

Paul St John-Wood PUB TALK 

LET THE EVENTS BEGIN 

The QHA calendar of events is underway for 2022. 

The Sunshine Coast Hoteliers Meeting was held at 

the Buderim Tavern in February and provided a great 

opportunity for publicans and their key staff to network 

with other members and corporate partners. Special 

thanks to the Endeavour Group and the team at 

Buderim Tavern for hosting the breakfast meeting and 

to PFD Food Services for supplying breakfast to the 80 

attendees. 

There are three key events taking place in March, the 

first being the Pubs, Pots & Profits Forum at the Grand 

Hotel in Gladstone on 1 March. The Hotel Symposium 

will be held at the Prince Consort Hotel, Fortitude 

Valley on Tuesday 8 March and the QHA and Tabcorp 

Race Day will be held at Doomben on Wednesday 30 

March. All of these events provide educational content 

for business development, while also incorporating 

networking opportunities with industry peers – and 

best of all, they are also complimentary for all QHA 

hotel members to attend. 

Footy Tipping Competitions 

Given the disruptions we have witnessed in the 

previous two seasons of all football codes, who would 

have any idea of what is in store for 2022?! However if 

you will be one of the hundreds of venues around the 

state that will be pushing on with your footy tipping 

competitions, please contact the QHA if you have 

any questions or concerns in regard to your prizes or 

promotions. We also have corporate partners who 

can provide tipping posters and draw cards for your 

venues and their details can be found in the directory 

pages of this magazine. 

One-off extended hours permit – Easter 

For any hoteliers looking to utilise a one-off extended 

hours permit over the Easter long weekend (Saturday 

16 to Monday 18 April) remember you must have 

your application in to OLGR by no later than Friday 

25 March. Conditions and restrictions for these 

applications can be found on the OLGR website 

through your client portal. If you intend on featuring 

live or amplified music at your event you can also look 

to apply for a temporary removal of noise conditions 

permit if applicable. 

Mackay Hoteliers Meeting & Regional Race Day 

Hoteliers and Industry Partners are reminded to 

save the date – Thursday 28 April – for the QHA and 

Tabcorp Regional Race Day and Hoteliers Meeting. 

Following on from the success of the 2021 event 

in Rockhampton, the QHA and Tabcorp are again 

committed to provide an entertaining networking event 

in another regional location. 



s e p t e m b e r 2 0 2 1 e d i t i o n 

KEEN TO BE FEATURED IN 

TRADE DIRECTORY 


m a g a z i n e 

By AUSSIE OUTBACK PUB 

RENOVATION BRINGS 

NEW LIFE TO A CLASSIC 

George! 

HOLDING REDLICH 

Full range of commercial legal services to assist the liquor and 

gaming industry, including all Liquor/Gaming applications and 

advisory, WHS, employment and property services. 

Robert Lyons | P: 07 3135 0559 

E: robert.lyons@holdingredlich.com 

Darren Anderson | P: 07 3135 0542 

E: darren.anderson@holdingredlich.com 

www.holdingredlich.com 

INSIGHT: 

PELICAN WATERS LIFESTYLE 

ROYAL FAMILY: 

ON TOUR TO MUNDUBBERA 

CRAFTY BUNCH: 

CRIMINALLY GOOD BEER 

ASK FOR OUR 2022 

MEDIA GUIDE 

Detailing our planned editorial showcases 

for the year ahead. 

INSURANCE | RISK MANAGEMENT | CONSULTING 

Your trusted advisor, helping you identify the risks your 

business faces and finding the right insurance solution to 

protect the future of your business. 

Call: 1800 240 432 

www.ajg.com.au 

All queries, be it in relation to editorial, advertising, 

production or distribution can be directed to 

0413 698 630 | qhareview@qha.org.au 

BE PART OF THE 


For more information on cost-effective advertising 

and promotion of your business in the QHA REVIEW 

contact qhareview@qha.org.au 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape or demands placed on your 

business, we have the ability to deliver equipment that is 

functional, adaptable and reliable. Convotherm, Waldorf, 

Waldorf Bold, Turbofan, Washtech. 

P: 1300 268 798 E: info@moffat.com.au 

Service department: 1300 264 217


LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND 

Mullins’ hospitality team has unrivalled experience in the liquor 

and gaming sector, developed over 30 years. From greenfield 

applications and integrated developments to liquor and 

gaming compliance and employment advice - we are your 

one-stop-shop to ensure the best outcomes for your hotel. 

Curt Schatz, Managing Partner 

Direct: 07 3224 0230 

Email: cschatz@mullinslawyers.com.au 

mullinslawyers.com.au 

STODDART 

Stoddart are one of Australia’s leading manufacturers and 

importers of a large range of world leading equipment for 

food service and bar applications. 

Darrin Miller 

P: 0417 867 979 E: dmiller@stoddart.com.au 

stoddart.com.au 

RAMSDEN LAWYERS 

The commercial team at Ramsden 

Lawyers has extensive expertise in 

hospitality, liquor and gaming law. 

Call us today for a free 30-minute 

consultation. 

P: 1300 749 709 

www.ramsdenlaw.com.au 

CASINO CONSOLES 

Footrest, slimline and cashless bases 

available. Casino Consoles, the only 

name you need when it comes to 

professional poker machine bases 

and screening. 

P: 07 3890 2969 

www.casinoconsoles.com.au 

SCIENTIFIC GAMES 

This new generation of exciting game 

content draws on the strength of 

Scientific Games to create one of 

the most dynamic game libraries 

in the market. 

P: 07 3458 9180 

www.sggaming.com/australia 


MEMBER 

OFFER 

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Trust the experts in CCTV / Facial 

Recognition, Alarm and access 

control Systems plus all your data 

needs. Get the competitive edge with 

the latest digital advertising displays, 

LED screens, Music and TV systems 

P: 0411 799 914 

darren@electrica.net.au 

www.electrica.net.au 

CITY PROPERTY SERVICES 

Over 25 years of commercial cleaning services | Triple certified 

Quality assured | EcoClean Certified using environmentally 

friendly products. Get 2 weeks free with any 12 month 

contract when mentioning this advert. 

Free Quotations P: 1300 630 636 or 07 3391 2005 

www.citypropertyservices.co 


QHA PARTNERS & CORPORATE MEMBERS 

QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. 

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES 

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA 

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999. 


ACCOUNTING/ TAX 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

HLB Mann Judd - 

Chartered Accountants 

Ph: 07 3001 8800 

hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

prosperity.com.au 

SW Accountants & 

Advisors 

Ph: 07 3085 0888 

shingwing.com.au 

Clarity Management 

Ph: 3058 9732 

claritymg.com.au 

Hotel Accountants Pty Ltd 

Ph: 07 5560 8988 

hotelaccountants.com.au 

McGrathNicol 

Ph: 07 3333 9800 

mcgrathnicol.com 

Professional Client Services 

(QLD) P/L- Accountants & 

Business Advisors 

Ph: 07 3209 4452 

pcsqld.com.au 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

CONSTRUCTION 

Ashley Cooper 

Construction 

07 3142 5915 

ashleycooper.com 

BSPN Architecture 

Ph: 07 3851 9100 

bpsn.com.au 

Paynters - Design & 

Construction 

Ph: 07 3368 5500 

paynters.com.au 

Rohrig Constructions 

Ph: 07 3257 4411 

rohrlg.com.au 

Open Projects 

Ph: 1800 461 421 

openprojects.com.au 

BWC Constructions Pty Ltd 

Ph: 0403 579 997 

bwcgroup.com.au 

Hot Concepts Design and 

Construction 

Ph: 07 3277 7740 

hotconcepts.com.au 

ICM Construction 

Ph: 1300 798 107 

icmco.com.au 

IQ Construct 

Ph: 3667 8202 

iqcontruct.com.au 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

accolade-wines.com 

CUB Premium 

Beverages 

Ph: 07 3666 4104 

cub.com.au 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

brown-forman.com 

Campari Australia Pty Ltd 

Ph: 07 3253 1801 

camparigroup.com.au 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

cub.com.au 

Coca-Cola Amatil 

Ph: 13 26 53 

ccamatil.com 

Diageo 

Ph: 07 3257 0800 

diageo.com 

Ice & Beverage Solutions 

Ph: 0414 938 276 

iceandbeverage.com.au 

Lion 

Ph: 07 3361 7400 

lionco.com 

Liquid Specialty 

Beverages 

Ph: 07 5440 2006 

liquidsb.com.au 

Pernod-Ricard Australia 

Ph: 07 3340 5471 

pernod-ricard.com 

Red Bull Australia 

Ph: 02 9023 2892 

redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

samsmith.com 

Sirromet Wines 

Ph: 07 3206 2999 

sirromet.com 

Southtrade International 

Ph: 07 3085 7418 

southtradeint.com.au 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 


Company 

Ph: 07 5329 4733 


4 Hearts Brewing Co. 

Ph: 0428 236 436 


Heads of Noosa Brewing 

Co. 

Ph: 0401 399 625 

headsofnoosa.com.au 

Nextgen Liquor Marketing 

Pty Ltd 

Ph: 0414 654 778 

nextgenlm.com.au 


0408 920 759 

terellabrewing.com.au 

BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

bunnings.com.au 

Artistic Flooring 

Ph: 07 3890 7799 

artisticflooring.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - Security 

and Training 

Ph: 07 3212 8460 

bestsecurlty.net.au 

Frontier Leadership 

Ph: 0423 097 246 

frontierleadership.edu.au 

Federation Academy 

Ph: 0423 097 246 

federationacademy.edu.au 

Lighthouse Safety & 

Compliance 

Ph: 0422 669 631 

www.lighthousesafety.com.au 

MLKA Hospitality 

Recruitment 

Ph: 07 4128 8400 

mlkarecruitment.com.au 

TAFE Queensland 

Ph: 1300 308 233 

tafeqld.edu.au 

Tribe Workforce Solutions 

Ph: 07 3238 0808 

tribeworkforce.com.au 

Zenith Hospitality Staffing 

Solutions 

(07) 3002 4000 

zenithhospitality.com 

ENERGY GAS/POWER 

BOC Limited 

Ph: 07 3212 4135 

boc.com.au 

TransTasman 

Energy Group 

Ph: 1300 118 834 

tteg.com.au 

Building Tuner 

Ph: 0422 218 375 

buildingtuner.com.au 

ELGAS 

Ph: 02 9672 0777 

elgas.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

Beyond Payment 

Systems Pty Ltd 

Ph: 07 3505 2217 

beyondpaymentsystems. 

com.au 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

Commonwealth Bank of 

Australia 

Ph: 0476 824 307 

CommBank.com.au 

Gallagher Insurance 

Brokers 

Brisbane: 07 3367 5000 

Nth QLD: 07 4753 5311 

Toowoomba: 07 4639 7102 

ajg.com.au 

Shift 

Ph: 0498 137 007 

shift.com.au 

Green Finance Group 

Ph: 0457 883 700 

greenfinancegroup. 

com.au 

GSA Insurance Brokers 

Ph: 02 8274 8138 

gsaib.com.au 

Waratah Debt Capital 

Ph: 0448 681 783 

waratahmanagement. 

com.au 

Westpac Banking 

Corporation 

Ph: 0438 701 195 

westpac.com.au 

Austcover 

Ph: 0412 286 511 

austcover.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

BUPA - health insurance 

Ph: 134135 

(quote ID 2109197) 

bupa.com.au 

Trinitas Australia Pty Ltd 

Ph:1300 836 025 

trinitas3.com.au 

FURNITURE SUPPLY 

Table Top Innovations 

07 5532 7191 

tabletopinnovations.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

Bidfood Australia Limited 

Ph: 0434 939 134 

bidfood.com.au 

PFD Food Services 

Ph: 131 733 

pfdfoods.com.au 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Simon George and Sons 

Ph: 07 3717 1400 

simongeorge.com.au 

Goodrop Oils 

Ph: 0439 206 664 

goodropoils.com 

GAMING & RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

konamiaustralia.com.au 

MAX 

Ph: 0436 839 857 

max.com.au 

Scientific Gaming 

Ph: 02 9773 0299 

scientificgames.com 

Simtech 

Ph: 07 5596 6993 

simtechcreations.com 

Tabcorp Keno 

Ph: 07 3243 4113 

tabcorp.com.au


QHA PLATINUM PARTNERS 

TAB 

Ph: 1800 823 888 

tab.com.au 

Nightlife - Music & Video 

Freecall: 1800 679 748 

nightlife.com.au 

UTOPIA Gaming Systems 

Ph: 1800 200 201 

utopiagaming.com.au 

Australian Pokie Consoles 

Ph: 0413 261 777 

clubsandpubs.com.au 

HOSPITALITY 

CONSULTANTS 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

proscore.com.au 

Rooks Entertainment 

Ph: 07 4068 8633 

rooks-entertainment.com.au 

HOTEL & BAR SUPPLIES 

QHA DIAMOND PARTNERS 

AHS Hospitality 

Ph: 07 5512 6143 

ahshospitality.com.au 

Clear to Work 

Ph: 07 3399 2894 

cleartowork.com.au 

Commercial Licensing 

Specialists 

Ph: 07 5526 0112 

clslicensing.com.au 

DNS Specialist Services 

Ph: 0433 906 809 

dnsspecialistservices.com.au 

DWS Hospitality Specialists 

Ph: 07 3878 9355 

dws.net 

Sculpture Hospitality 

Queensland 

Ph:0427 532 925 

sculpturehospitality.com 

Now Book It 

Ph: 1800 265 726 

nowbookit.com 

Nuvho 

Ph: 07 3357 9951 

nuvho.com 

Prostaff Events Pty Ltd 

Ph: 07 3061 8644 

facebook.com/Prostaff-Events 

HOTEL ENTERTAINMENT 

Fox Sports 

Ph: 0403 061 412 

foxsports.com.au 

Foxtel for Business 

Ph: 1300 720 630 

austar.com.au 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

skychannel.com.au 

The Card Network 

Ph: 1300 375 346 

thecardnetwork.com.au 

Grub Lab 

Ph: 0437 875 134 

grublab.io 

BOC Limited -Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

boc.com.au 

Reward Hospitality 

Ph: 07 3341 5929 

rewardhospitality.com.au 

Stoddart 

Ph: 0437 576 447 

stoddart.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

Off Market Hotels 

Chris Cameron 

Ph: 0477 271 875 

offmarkethotels.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

powerjeffrey.com.au 

CRE Brokers 

Ph: 07 5371 0165 

crebrokers.com 

HTL Property 

Ph: 02 8016 3810 

htlproperty.com.au 

JLL 

Ph: 07 3231 1311 

jll.com.au 

LEGAL 

Mullins 

Ph: (07) 3224 0222 

mullinslawyers.com.au 

Corrs Chambers 

Westgarth – Lawyers 

Ph: 07 3228 9778 

corrs.com.au 

Commercial Licensing 

Specialists 

Ph: 07 5526 0112 

clslicensing.com.au 

Holding Redlich 

Ph: 07 3135 0500 

holdingredlich.com 

BDO Australia 

BSV 

Cashzone 

Ice & Beverage 

Solutions 

13cabs 

Best Security 

Beyond Payment 

Systems 

BOC Limited 

BSPN Architecture 

Green Finance Group 

GSA Insurance 

Brokers 

HLB Mann Judd 

Liquid Specialty 

Beverages 

QHA GOLD PARTNERS 

QHA SILVER PARTNERS 

Off Market Hotels 

Tanda 

Trans Tasman Energy 

Group 

QHA BRONZE PARTNERS 

me&U 

MSL Solutions 

Open Projects Group 

Paynters 

Payo 

Platypus Print 

Packaging 

Power Jeffrey and 

Company 

Prosperity 

Advisers QLD 

UTOPIA Gaming 

Systems 


Company 

Rohrig Constructions 

Red Bull Australia 

Shift 

Simtech 

Southtrade 

International 

SW Accountants 

& Advisors 

The Card Network 

Waratah Debt Capital 



APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT 

OF LICENSED VENUES 

TRAINING 

“HONESTLY THE BEST TRAINING 

SESSION! FUN AND LIGHT-HEARTED 

WHILE BEING VERY INFORMATIVE AND 

KNOWLEDGEABLE. THANKS, QHA.” 

HopgoodGanim Lawyers 

Ph: 0419 762 469 

hopgoodganim.com.au 

MBA Lawyers 

Ph: 07 5619 7319 

mba-lawyers.com.au 

Ramsden Lawyers 

Ph: 07 5554 1964 

ramsdenlaw.com.au 

LIQUOR 

BUYING GROUPS 

Bottlemart 

Ph: 1300 733 504 

bottlemart.com.au 

LIQUOR 

BUYING GROUPS 

Independent Liquor 

Group 

Ph: 07 3713 2751 

ilg.com.au 

Liquor Legends 

Ph: 07 3107 7422 

liquorlegends.com.au 

LIQUOR 

WHOLESALE GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: 07 3489 3600 

Townsville: 07 4799 4022 

Cairns: 07 4041 6070 

almliquor.com.au 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

bestsecurity.net.au 

CMBM Facility Services 

Ph: 07 3391 1040 / 

0419 708 715 

cmbm.com.au 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

JC Eco Blasting 

Ph: 0417 702 227 

jcecoblasting.com 

Lotus Commercial Pty Ltd 

Ph: 1300 653 536 

lotusfilters.com.au 

Luxxe Outsourced Hotel 

Services 

Ph: 0426 263 636 

luxxe.com.au 

Tru Security Services 

Phone: 0452 377 662 

trusecurity.com.au 

SUPERANNUATION 

lntrust Super Fund 

Ph: 07 3013 8700 

intrust.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

MyVenue Pty Ltd 

Ph: 0407329 953 

myvenue.com 

onPlatinum ICT 

Ph: 0402 281 561 

onplatinum.com.au 

Scantek Solutions 

Ph: 1300 552 106 

scantek.com.au 

Schmick Cards 

Ph: 07 5514 6616 

schmick.com.au 

TableTime Pty Ltd 

Ph: 0405 052 682 

tabletime.com.au 

Ticket Solutions Pty Ltd 

Ph: 3503 6806 

oztix.com.au 

Vix Vizion Pty Ltd 

0413 026 918 

www.vixvizion.com 

13001 COMMS Pty Ltd 

Ph: 1300 126 667 

13001comms.com.au 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

apeagers.com.au 

13cabs 

Ph: 132 227 

13cabs.com.au 

OTHER COURSES OFFERED: 

Online RSA/RSG Training 

Gaming Nominee Training 

Employment Relations Training 

Employment Relations Webinar 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 


Company 

Ph: 07 5329 4733 


4 Hearts Brewing Co. 

Ph: 0428 236 436 



0408 920 759 

terellabrewing.com.au 

POINT OF SALE / 

PAYMENTS 

Cashzone 

Ph: 0466 148 752 

cardtronics.com.au 

MSL Solutions 

Ph: 0448 134 625 

mslsolutions.com 

Bepoz Retail Solutions 

Ph: 1300 023 769 

bepoz.com.au 

BSV 

Ph: 1300 244 727 

bigscreenvideo.com.au 

me&U 

Ph: 02 9057 8500 

meandu.com.au 

Payo 

Ph: 0450 240 622 

payo.com.au 

Tanda 

Ph: 1300 859 117 

tanda.co 

DQ VIP Systems 

Ph: 0448 749 008 

getdqd.com 

Our Kloud 

Ph: 1300 700 929 

ok.com.au 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

WASTE MANAGEMENT 

Bottlecycler (QLD) Pty Ltd 

Ph: 1300 306 039 

bottlecycler.com 

Envirobank Recycling 

Ph: 07 3063 7677 

envirobank.com.au 

For more information please contact the 

QHA Training Centre 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

IDU Technologies Pty Ltd 

mitch@idu-identification.com 

idu-identification.com 

Ph: 07 3221 6999 Fax: 07 3221 6649 

Email: training@qha.org.au 

Web: www.qha.org.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

PRINTING / PACKAGING 

Platypus Print Packaging 

Ph 07 3352 0300 

www.platys.com.au 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

jbhifi.com.au 

Mr Yum 

Ph: 0448 504 121 

mryum.com.au

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QHA-Review_March_Digital

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