NADO Annual Report 2020 - 2021

N A D O 2 0 2 0 - 2 0 2 1
ANNUAL REPORT

Front Cover Image - Tomasi Taulahi

NADO Annual Report 2020-21 1
TABLE OF
contents
reports
President’s Report.........................................................................................4 - 5
Chief Executive Officer’s Report.................................................................6 - 7
Treasurer’s Report.........................................................................................8 - 9
Governance Board....................................................................................10 - 11
Service Delivery Report........................................................................... 12 - 13
Human Resources Report...................................................................... 14 - 15
Accommodation Report......................................................................... 16 - 17
Marketing Report...................................................................................... 18 - 19
Community Engagement and Sponsorship Report.......................... 20 - 21
Quality Assurance and Compliance Report................................................22
Clinical Report...................................................................................................23
programs and stories
Painting Awareness across the Blue Mountains....................................... 26
NADO Sensory Store - Giving Back to the Community............................. 27
Broadcasting Inclusion on the Air Waves....................................................28
Sensory Store....................................................................................................29
Opening of Short Term Accommodation at Winmalee.................... 30 - 31
financial
Extract Financial Report......................................................................... 35 - 37
community
Friends of NADO Charity Golf Day........................................................40 - 43
Friends of NADO....................................................................................... 44 - 45
NADO VIP Partners................................................................................ 46 - 47

2

eports
NADO Annual Report 2020-21 3

4
president's
REPORT
Percy Madon
President
“If you are facing a new
challenge or being asked to
do something that you have
never done before don’t be
afraid to step out. You have
more capability than you
think you do but you will
never see it unless you place a
demand on yourself for more.”
Joyce Meyer

NADO Annual Report 2020-21 5
Societies in Australia and the world
have begun to look forward to life
and hope beyond the last 18 months
of the pandemic. The previous 12
months have been challenging for
most, but our participants have
been some of the most vulnerable
people and seeing them respond
positively has provided our people
in NADO with the inspiration to
continue providing services of the
highest quality and integrity.
As I reflect on the past year, the
most heartening things have been to
see the growth of our organisation,
our ability to adapt through
innovation and the relentless intent
to ensure the safety and comfort
of our participants under changing
circumstances and protocols. Our
people are our greatest asset and
creating an environment for them
to thrive in is immensely humbling.
As we go into print it is with great
pride that we announce that NADO
has been recognised as a Winner
for “Employer of Choice” in the
Australian Business Awards 2021.
Our CEO Denise Heath and her
extended Executive team are largely
instrumental in achieving this and
have demonstrated great leadership
in ensuring the organisation has
emerged from the core of the
Pandemic more strengthened and
resourceful.
We have prided ourselves as being
an organisation that always looks
forward and we are very excited
with the contribution we will make
to our communities through the
introduction of “Share My Ability”
which is a purpose built facility for
everyone with all abilities to enjoy.
We continue to look at strategic
opportunities in the accommodation
space, recognising that the
government continues to encourage
organisations to invest in creating
more special needs accomodation.
Regeneration and evolution of the
Board remains a constant and I am
delighted to welcome Sue Fryer
to the board. Sue brings with her
many years of experience with
community organisations and will
be an asset to the NADO family. I
would also like to acknowledge and
thank my fellow board members in
Ray Dyer, Anil Puri, Vanessa Griffin
and Sam Arnold for their continued
investment in NADO.
In conclusion I am reminded of what
Helen Keller said “Optimism is the
faith that leads to achievement.
Nothing can be done without hope
and confidence.”

6
chief
executive
officer's
REPORT
Denise Heath
Chief Executive Officer
Resilience is often discovered
when we find ourselves able to
handle the unexpected and more
often the unwanted situations that
come our way.
When organisations show their
capacity to rebound from adversity
as a strengthened and more
resourceful body, as NADO does,
we can feel confident in our ability
to support people with a disability
and their families safely in the
context of a COVID world.
The team effort has been
extraordinary, as has the leadership,
completing major projects and
commencing new projects, at the
same time as delivering the
high-quality customer service
we pride ourselves on in a very
challenging landscape. Our end of
year position, with a total income
increase of 9.5% is a clear indication
of our continued steady and
managed growth as we strive to
meet the needs of our community.

NADO Annual Report 2020-21 7
My team has grown with the
introduction of an executive Quality
Assurance and Compliance role
filled by Ellen McFarlane who brings
a wealth of skills and experience
to ensure a solid framework
of reporting data and systems
required of our regulatory bodies as
well as satisfying our continuous
improvement programs.
We introduced a Project Manager
to the team, Andrew Cleary,
to project manage our new
Sensory Activity Centre initiative,
undertaking a body of work to
ensure our facility provides a safe,
fun and supportive environment
for the enjoyment of children and
adults of all abilities which is due to
open late 2021.
The third change to the team
was due to the retirement of our
CFO, Narendra Charan. Narendra
brought commercial accounting
skills and experience to NADO
when our business model was
changed due to the introduction
of the NDIS. He implemented
important systems that will place
NADO in a sound position for many
years to come. His successor,
Mark Heinz, commenced in March
2021. Mark is an accountant with
both commercial and not for profit
experience, well versed in the
processes of NDIS and familiar
with most aspects of NDIS service
delivery. He is an experienced
executive and rounds out our team
going forward, together with Brooke
Wilkie, Julia Tierney, Deborah
Ferreira, Linda Wilson, Ellen
McFarlane, and Andrew Cleary all of
whom I thank for their considerable
efforts that have contributed to
NADO’s successful achievement of
all set goals.
Some major milestones achieved
this year included two major
accommodation projects. Firstly,
the commencement of our shortterm
accommodation facility
in Winmalee, where guests are
supported in the comfort of a
beautifully appointed property. We
are extremely proud of the outcome
and know it will help many people
in our community now and for
many years ahead (see page 30-31).
We also purchased a group home
in Penrith, which also has many
features that offer residents a
comfortable and modern amenity,
perfect for the young women who
reside there.
Last year, NADO became eligible for
Jobkeeper with the downturn in our
services due to COVID-19, with the
income supporting staff wages and
business costs during the initial
outbreak. The Jobkeeper program
of support finished in September
2020, with remaining funds
quarantined to provide a buffer
against new outbreaks, such as the
one experienced at the end of this
financial year. We thank the Federal
Government for the resources that
are helping to maintain our staffing
and services into the future.
On a national scale, The Royal
Commission into Violence, Abuse,
Neglect and Exploitation of People
with Disability exposed some
heartbreaking stories that will give
cause for important changes to the
sector’s governance, leadership,
and supervision of disability
services. The Commission still
has more work to complete,
and we look forward to their
recommendations and findings.
The NADO Board have been a great
support through testing times, and
I’d like to thank Percy Madon, Ray
Dyer, Anil Puri, Vanessa Griffin,
Sam Arnold, Rhonda Burke and
Sue Fryer for their commitment,
experience, insights, and expertise -
altogether a fantastic contribution
to a valuable community
organisation.

8
treasurer's
REPORT
Anil Puri
Treasurer
NADO experienced another good
year with continued growth in
income, being 9.5% higher than
FY2020, to achieve Total Income
of $18,254,557 for FY2021, plus
a healthy surplus of $1,287,199
(down from $2,193,551 in FY2020).
Despite the lingering effects of
COVID on our operations, it is
extremely pleasing to see another
year of solid growth. The results
include a modest amount of the
Federal Government’s JobKeeper
support payments which helped
to offset the continuing impact
of COVID on the various services
provided by NADO. This support
helped NADO to maintain a healthy
financial position which meant we
were better able to support our staff,
our participants, and their families
during this challenging time.

NADO Annual Report 2020-21 9
COVID restrictions and participant
safety concerns continued to
impact our Day Program service
for most of the year. This area
performed significantly worse than
prior to COVID and did not show
significant improvement until the
last quarter of the financial year.
The Connect service, while not
impacted as much in terms of
revenue, had a significantly lower
overall result because of higher
costs relating to higher staff-toparticipant
ratios and associated
costs. However, the decision in
recent years to diversify NADO’s
range of services and income
streams has allowed NADO to be
less impacted from the COVID
challenge than otherwise would
have been the case.
Our operating revenue growth was
mainly a result of growth in our
accommodation service which was
largely unaffected by COVID. In
fact, the accommodation service
benefited as participants were more
home bound and required additional
in-home support. During the year,
we also launched our respite centre
in Winmalee and purchased a group
home in Penrith, both of which have
contributed to our accommodation
service income during the year. Our
allied health services also showed
some growth but was hampered
by difficulties retaining and finding
appropriately qualified staff in a
very competitive labour market.
Our expenses during the year
climbed relative to our income
because of COVID-related expenses
(such as PPE) but also because
of investments into training our
team and improving our IT systems
and related processes. These
investments will continue to equip
NADO with the ability to offer a high
level of service to our participants.
Otherwise, our expenses remain
well controlled and continue to be
reviewed regularly and managed
closely.
The surplus of $1.3m that we have
delivered this year, while down from
$2.2m in FY2020, is still very healthy
with an operating margin of 7.0%.
The ongoing impact of COVID on our
Day Program and Connect services
have been substantial but this
has been offset by the JobKeeper
payments received during the year.
NADO has also quarantined some
of those payments to help protect
us from further impacts, such as the
lockdown experienced at the end of
the financial year, and to aid in the
recovery of the services affected by
COVID.
Our cash holdings have remained
stable throughout the year as
a result of the surplus and the
JobKeeper support. This has
allowed us to invest in additional
infrastructure and resources
to expand our services to the
community and to continue
providing the level of service and
support that we are proud of.
We continue to have an active
strategy in place to review further
opportunities to invest funds to
provide quality, innovative services
to our community of participants
and their carers.
It has certainly been another
challenging year, but the entire
NADO team has persevered and
remained positive and focused
on helping our clients and their
families through these challenging
times. They have ensured that
NADO remains very well-regarded
in the region and we continue to
be strongly placed to invest further
in expanding our range of services
and provide quality, genuine care
to participants and the community
that we serve.
Mark Heinz
Chief Financial Officer
As the new CFO, commencing
in March 2021, I’ve enjoyed the
opportunities and challenges
of joining such a well-regarded
organisation.
Narendra Charan, previous CFO
has since retired, after providing
me with an extensive hand over
and leaving the organisation with
processes and systems in very
good shape. I would like to express
my thanks and gratitude for the
support that I have since received
from my team of Brigitte Sirocic,
Lisa Devery, Bhaumika Patel and
Stephen Rose. It is evident to me
that my team work extremely hard
and are very focused and dedicated.
I would also like to thank Denise
Heath for her guidance and support
along with the Management Team
and Board who have all made me
feel very welcome.
In my opinion, NADO has
performed well over the financial
year especially considering the
ever-changing landscape in which
we operate. I look forward to the
year ahead.

10
Percy Madon
President
governance
BOARD
Percy Madon commenced on
the Board of NADO in 2013 and
specialises in business leadership
and management. Percy has
worked with multinationals
including SAP, IBM, PWC and E&Y
and holds a Masters in Business
Administration (MBA). He brings
commercial experience and a
passion for supporting people with
disabilities. Percy’s commercial
experience assists NADO’s
transformation into a market-driven
model under the NDIS.
Anil Puri
Treasurer
Anil Puri commenced on the Board
of NADO in 2014 and specialises
in business development, financial
management, organisational
systems and team development.
He is a trained accountant with
a Masters of Management and
has many years of experience
working in corporate businesses.
Anil is passionate about helping
individuals and is committed to
assisting NADO adapt and grow in
a changing environment.

NADO Annual Report 2020-21 11
Vanessa Griffin
Vice President
Vanessa Griffin commenced on the
Board of NADO in 2019. Vanessa
practised as a Registered Building
Surveyor for over 20 years prior to
specialising in the field of access,
which was her passion and interest
and is now a registered Access
Consultant with AACA. She brings
a skill set and knowledge to ensure
the built environment is accessible
for all and inclusive. Vanessa is
a parent to a child with a genetic
disability.
Ray Dyer
Secretary
Ray Dyer commenced on the Board
of NADO in 2010 and became
President in 2014. Ray has been a
long-time NADO supporter, bringing
a well-rounded background of
relevant professional experience in
human resources, management,
worker's compensation and training
together with a personal interest in
supporting people with disabilities
to be included as valued members
of our community.
Samuel Arnold
Director
Dr Samuel Arnold commenced
on the Board of NADO in 2017.
He is a registered psychologist
and works as a lecturer in the
Department of Developmental
Disability Neuropsychiatry (3DN)
UNSW Sydney. He is currently
the convenor of the Australian
Psychological Society Psychology
of Intellectual Disability and Autism
Interest Group. Sam is passionate
about the empowerment of people
with disability to pursue a chosen
valued life.
Sue Fryer
Director
Sue Fryer commenced as a
Director on the NADO Board in
2020. Sue has more than 30 years’
experience in office administration
and management roles primarily in
the not-for-profit sector promoting
community programs. Sue brings
this experience to NADO where
she hopes she can further offer her
knowledge and expertise and fulfill
her desire of helping others.

12
service
delivery
REPORT
Brooke Wilkie
General Manager
This year passed very quickly as
we kept pivoting our programs and
services to ensure our participants
were supported in the best way
possible during all the COVID-19
changes. Our wonderful staff were
extremely supportive of changes
that enabled us to continue to
resume full operations, as soon as
we were permitted.
We had a busy time expanding
our teams and services to meet
emerging demands. We created a
new position of Practice Manager
and welcomed Tracy Smith to
oversee the growing Behaviour
Support Specialist Team, Support
Coordination Team, and commence
recruitment for a speech therapist.
Sharon Morrison was promoted into
the Team Leader role for Support
Coordination and in addition to this,
we welcomed Alex Stevens to the
Support Coordination team and
Hai Truong – Psychologist.
1:1 services now known as “Team
You” has also expanded and
Anabelle Wells joined Jacki Long
and Megan Hayes to assist the
participants in kicking goals and
changing lives.

NADO Annual Report 2020-21 13
Lead by Vanessa Vella-Adams as
Accommodation Manager, both
our accommodation and shortterm
accommodation continue
to grow strong with 11 group
homes and 2 drop in support
homes now being supported by
our support staff, while our shortterm
accommodation services are
also expanding with an additional
fully accessible house in Winmalee,
Blue Mountains. The extensive
renovations have provided a high
level of safety, style, and comfort –
some say it’s like a 5-star hotel!
Day Programs had a slow start to
the year with participants returning
gradually after COVID. Suzanne
Giordano and Tina Khalifeh
supporting additional centres
during this year, with Gity Shariati
on extended leave. We welcomed
Carey Tidyman to the team who
as Acting Coordinator has been
overseeing both Penrith Central and
St Marys Centres.
Like our other programs, our
Kidszone and School Holiday
programs have also had
interruptions due to COVID-19.
With Amy Hudson moving on to
pursue other opportunities, Jessica
Spiteri was successful in her
application of the Coordination role
looking after both programs and is
bringing new and innovative ideas
for our participants to enjoy, which
is evident due to the increased
number of kids and young people
joining our programs.
Vanessa Santucci, Customer
Engagement Coordinator as
always, played a pivotal role,
coordinating our Plan Management
services, supporting administration,
as well as being the point of
contact for NADO Sensory Store. I
would also like to congratulate her
on achieving Employee of the Year
quarterly award.
We continue our commitment to
extending the depth and breadth
of support worker professional
training, leading to the enrolment
of all members of the Leadership
Team into the TAFE Leadership
and Management Certificate
IV. In response to the increasing
numbers of participants with
mental health needs, key support
staff and leaders were enrolled into
the TAFE training, Mental Health
Certificate IV, to improve our staff
skills and assist our participants
more effectively.
Our annual participant survey
is always eagerly reviewed for
opportunities to improve our
services and acknowledge
any contributions that make
a difference. This year our
satisfaction rating was high with
some amazing feedback, including:
“Thank you so much. I feel so
blessed that Charlie has access to
such an amazing facility. Please
pass on our thanks to Tracey and
Bella who greeted us on arrival
and Bella for looking after him for
the day.”
“I just wanted to reach out and say
how incredible the team at NADO
has been.”
“The support coordination team
and psychologists go above and
beyond with such a passion for
helping people. The level of work
ethic and communication has
been exemplary, and I wouldn't
want this to go unnoticed.”
“I just want to convey my sincere
appreciation and thanks to the
team at NADO. The people are
outstanding.”
The Touch Footy Team were proud
to participate again in the All-
Abilities Nationals at Coffs Harbour
earlier this year. We fielded two
teams of 10 players and although
we came away with a few injuries
and didn’t bring home the win, it
was an inclusive event and another
amazing experience for the vault.
I would also like to thank the
dedicated staff who attended this
trip and ensured the experience
was positive and safe for everyone
involved.
It has been a turbulent year, but
there have been many highlights
due to our amazing participants
and generous staff on our teams.
To them all, I say ‘thank you’.
Finally, thank you to my colleagues
in the Management team in
particular Denise Heath for her
guidance and support throughout
the year.

14
human
resources
REPORT
Julia Tierney
Human Resources Manager
What a great year we have had.
We continued to implement
initiatives to support NADO’s
strategic plan through our
continued commitment to training
and development, investing and
implementing tools and initiatives
to create a mentally healthy
workplace whilst maintaining a
safe workplace, namely around
COVID-19.

NADO Annual Report 2020-21 15
Mental Health training was a key
project for the year, due to the
ongoing complexity of dealing
with COVID-19. We listened to
our employees and measured
satisfaction as well as pressure
points through our Employee
Engagement and Mentally Healthy
Workplace Surveys.
Pleasingly, NADO has been
recognised by Assured Programs
for the work invested to create a
mentally healthy workplace. How
did we do this?
• The introduction of the Altius
Life, Health and Wellbeing app
giving access to all employees
• Enrolling Supervisors and key
employees into the Cert IV
Mental Health
• The roll out of the Mental Health
Awareness course for people
leaders and employees through
the Black Dog Institute
• The implementation of the
#actionforhappiness monthly
calendar
• The introduction of psychological
job demands within position
descriptions as full disclosure
and transparency upfront
• The introduction of mental
health education awareness
uploaded onto our on-line
training platform, Sentrient,
in particular:
• Anxiety and Its Disorders
• Depressive Disorders; and
• Schizophrenia
Whilst working on implementing
initiatives to support a mentally
healthy workplace, we continued
to upskill NADO’s workforce
by implementing new training
modules to:
• Better understand intellectual
disability
• Support a person with
Dysphasia
• Improve knowledge of behaviour
support strategies and
delivered;
• Trauma Informed Training
Additionally, as part of our
continued commitment we
were successful in obtaining the
wage boost subsidy allowing
NADO to place our team through
many of these training courses
and achieving key areas of our
employee feedback around training
and development.
Recruitment, retention and
selection strategy has been an
ongoing focus of our workforce
planning with key roles successfully
recruited including the Chief
Financial Officer, Quality Assurance
and Compliance Manager and
Practice Manager along with the
ongoing recruitment of quality
Disability Support Workers. We
further focussed on a recruitment
strategy in preparation for new and
ongoing services.
Before I close off, I wanted to
take the opportunity to thank the
Leadership team for their ongoing
support and a special mention to
Brooke Forde, HR/Payroll Officer
and Ann Schmitz, Customer
Service/HR Administration Support
who continue to deliver a positive
contribution to the HR function and
NADO’s customer experience.

16
accommodation
REPORT
Vanessa Vella-Adams
Accommodation Manager
NADO offers a wide range of
flexible accommodation support
services that allow people with a
disability to build independence,
participate in the community and
maintain good communication
with families, friends and their
circle of supports.
NADO currently provides Supported
Independent Living (SIL) housing
accommodation to ten sites across
the Penrith region and we are excited
to announce that we will be opening
our eleventh SIL house in Glenmore
Park early September 2021.
September 2020 we opened a
SIL home in St Clair – two of the
residents of the new home had
been residing in NADO’s shortterm
accommodation waiting for
a suitable long term option. The
residents had the opportunity to
get to know each other and decided
they were compatible for living
together long-term with another
two men who were already living in
a shared house together.

NADO Annual Report 2020-21 17
To ensure compatibility NADO staff
supported all four participants
through a comprehensive
transitioning process, facilitating
get-togethers to have the
opportunity of spending time
together prior to moving
in. The transition to the new
accommodation went smoothly,
with tailored support to meet each
person’s needs.
It has been great to see how Peter,
Allan (Stuart), Ronald and Robert
adapted to their new home and
each other, the banter and rapport
the gentleman have with each other
is wonderful to see. Friendships
have been forged and they each
enjoy support and good company
from each other.
Supported Independent Living
ensures that residents learn skills
of independence, for instance, how
to cook, general household tasks,
purchasing groceries, budgeting
and finances, and making decisions
involving the daily running of their
home. NADO staff support each
resident to live a fulfilled life through
community involvement, sustaining
work placements, and learning
programs and welcomes family
support and involvement, ensuring
family identity remains paramount.
Over the past 12 months, our
Short-term Accommodation (STA)
located at St Mary’s (the Cottage)
has supported a number of guests
with a steady stream of enquiries
and bookings, as well as returned
guests seeking short-term support,
emergency care and medium term
support as they seek their forever
home.
In June 2021, we expanded our
STA in St Mary’s by an additional
3 bedrooms with an additional
kitchen, bathroom and living areas.
We’re pleased to be able to offer
more support options to our guests
and a place that families can rely
on for their respite needs.
Finally! We were excited to
announce the opening of our STA
home located in Winmalee earlier
this year - a project that was two
years in the making. The wait was
worth it with the final fit out stylish
and functional.
The community support has been
overwhelming, with bookings taken
well in advance of our opening
date. Like our St Marys STA, the
live-in support is there to suit a
number of needs and it’s great to
see the friendships forming and the
independence growing.
Throughout COVID-19, STA has
continued to support guests and
give respite to families that is much
needed to see them through these
difficult times.
All of this is not without the support
of the Accommodation Leadership
team that I am so grateful to
be a part of. Their passion and
dedication to each resident
especially through these difficult
times has been something that I
am personally appreciative of.
Thank you to our Accommodation
Coordinators; Kylie Loadsman,
Aga Rogoz, Limcy Sunil, Jeremy
Voorn, Yusdi Maksum and Lesley
Johnson. Working together as a
team we have been able to help
more people, provide quality
supports and celebrate the
achievements.
To the Accommodation Team
Leaders; Victor Santos, Christie
McGrath, Narelle Henderson, Carey
Tidyman, Lynelle Rafter, Wendy
Scott, Karen Daly, Donna Newton,
Taliah Fuimaono, Michelle Felstead,
Danielle Privett, Kate Agius and
Annette Hofmeier - thank you for
ensuring residents are supported
to work towards their goals
and to continue to develop their
independence. To see some of the
success stories and achievements
is a reflection of your hard work and
dedication.
I would also like to thank all our
support staff who work across
NADO’s accommodation sites.
You are the front line supports
that ensures our residents
experience new opportunities, are
provided with the right support
and encouragement to achieve
their goals, but you’re also there
reassuring them when things are
not going so well.
Your dedication and hard work are
truly appreciated. Thank you for all
that you do.

18
marketing
REPORT
Deborah Ferreira
Marketing Manager
In a vast and ever-changing world,
the challenges within a marketing
landscape continue to evolve at
a rapid pace. With the current
pandemic impacting the lives
of everyone, digital and virtual
options for the way we live, work,
learn and communicate have never
been so important.
Online video was a relatively new
channel that NADO explored in the
past year, with the view to promote
specific services in a new and
engaging manner. Four promotional
videos were filmed and developed,
which included our Community Day
Program, Allied Health Services,
Short-term Accommodation, and
the Sensory Store.

NADO Annual Report 2020-21 19
These promotional videos were
featured on the relevant advertising
channels with the purpose to
showcase our services and
portray the professionalism of
NADO in alignment with our
Mission and Vision.
Unfortunately, due to COVID and
the inability to host our Annual Staff
Conference, Marketing developed
the “Year in Reflection” Video that
showcased and highlighted all the
amazing achievements from our
participants and their support staff,
which was well received among the
workforce and wider community.
But it didn’t stop there, an awareness
video in support of International Day
of People with Disability (IDPwD)
was also created in additional to
the Friends of NADO Charity Golf
Day event. All of these videos are
available to view on our NADO
Disability Services YouTube channel.
From a design and print perspective,
several publications were updated
and refreshed including our
KidsZone, NSC and a range of
NADO service flyers to ensure brand
professionalism and consistency.
NADO also featured in the Disability
Outlook magazine 2021.
Software efficiency programs
were also achieved by Marketing,
with a new online booking system
being built and implemented
onto the NADO website. This new
system focused on streamlining
the booking process, enabling
a smooth, simple and easy
functionality when booking
children’s activities and adult social
events by our participants and/or
their families and carers.
Social media continues to be at
the forefront of the organisation,
allowing visual insights into the
interactions with our participants
and the support they receive to
achieve their goals. Our numbers
are growing across the major social
channels, particularly Facebook
and Instagram.
These social channels have never
proved so valuable, especially in
current times as they provide us
with the ability to connect with
our wider community to stay
positive, share our achievements
and showcase the abilities of our
participants on a regular basis.
Our connection to the community
and media were portrayed this year
in the Western Weekender, Nepean
News and the Blue Mountains
Gazette which covered stories
including an inspiring participant
achievement, our Friends of NADO
Charity Golf Day, our first ever Art
Exhibition and the opening of our
new short-term accommodation
in which both local and federal
representatives in the office of
Susan Templeman MP, Trish
Doyle MP and Blue Mountains City
Council Clr Mick Fell attended the
official opening.
Search Engine Optimisation (SEO)
was another successful marketing
attribute to the organisation this
year, with web traffic increasing 11%
in comparison to the previous year.
There are several contributors to this
increase, including strategic content
writing, backlinks, keys words and
website architecture that support an
overall success. Further monitoring
of the website will continue as
additional inclusion and accessibility
features become available.
E-marketing continues to be a
main communication point for
NADO, with community newsletters
developed bi-monthly. The purpose
of these newsletters is to regularly
update the local community with
both participant achievements and
organisational news in a fresh and
engaging manner.
Moving forward into the next
financial year, the focus will be on
developing strategic marketing
plans and obtaining substantial
brand awareness in regards to
NADO’s upcoming new business –
Share My Ability, a sensory activity
centre that caters for all ages and
abilities which will be located in
the Penrith region. This is a new
and exciting project that has
received positive support from the
local community, and one which
Marketing is thrilled to contribute to.
Marketing is slowly expanding its
resources in alignment to the growth
of the organisation and will continue
to support all three subsets of the
business (NADO, Sensory Store and
Share My Ability) to ensure positive
growth and brand awareness is
consistently maintained.

20
community
engagement
and
sponsorship
REPORT
Linda Wilson
Community Engagement and
Sponsorship Manager
Despite the ongoing restrictions
and how we are able to operate
and host fundraising events to
raise funds, I am thrilled to report
with the overwhelming support
particularly through our Friends of
NADO Charity Golf Day, 2020/21
has been one of our best years to
date raising funds.
2020/21 has been a mixed bag for
us all. Major events including the St
Marys Spring Festival and Penrith
Festival did not go ahead again
due to continued restrictions with
COVID-19. Networking events slowly
started to come back towards the
end of 2020, however, not all were
back to full face to face capacity.
Numbers were limited at events, and
everyone had to think outside of the
box in how we move forward.
The Sydney and Nepean Disability
Expo’s both went on-line and joined
Melbourne, Geelong, Brisbane
and Gold Coast as one big Virtual
Disability Expo which still gave
people living with a disability
and their family and/or carers
the opportunity to reach out to
hundreds of NDIS service providers
across the Australian East Coast.
Our staff were able to speak with
attendees via our online chat
system, as well as via phone calls

NADO Annual Report 2020-21 21
and emails and help them navigate
their services.
May saw us attend the Annual Great
Western Sydney Careers Market
held at Nepean Valley Regional
Sports Centre attracting over
2000 Year 10 and 12 High School
students and over 100 exhibitors
over a 2-day period in a COVID safe
environment. This event offers
students the chance to explore and
speak with a variety of educational
professionals and employers about
further education and/or careers
options available to them. Julia and
her team were thrilled to have met
some young inspiring students who
expressed genuine interest in what
we do and how they could also help
people living with disability achieve
their goals.
Reozone continues to be our
sponsor for our Employee Quarterly
Awards, as well as our Employee
of the Year Award. Reozone have
sponsored these Award for the
last few years now and we truly
appreciate the support of Aaron
Hadfield and his team.
The Annual FishFest was held in
February and again this year, NADO
was the proud recipient of the
money raised through their ongoing
charity initiative through their
registration. FishFest is an annual
event run by Penrith Panthers
Fishing Club (PPFC). We thank the
PPFC Committee for their ongoing
support and value our continued
partnership over the past years.
We held our much-anticipated
Friends of NADO Charity Golf Day
in April and had an overwhelming
sponsorships take-up, as well as
additional teams which resulted
in over 120 players. Thank you to
everyone who attended and helping
to make it such a successful day
and raising much needed funds
toward our new Sensory Activity
Centre due to open late 2021.
I would like to thank our Supporting
Partner Jason Roberts and his
team, in particular Zach Roberts
and Tom Parker at Elite Sand & Soil
for their ongoing support towards
this event. Each year this event
keeps getting bigger, and this is
largely due to Jason's support and
introductions to organisations and
individuals we would normally not
have the opportunity to meet. I’m
so proud of this event and that it is
fast becoming an annual event for
many to attend each year.
On top of our Sponsors on the day,
we also welcomed several local
businesses who kindly donated
towards our raffle which enabled
us to raise even more money on the
day.
A special thank you to Vanessa
Santucci (Customer Engagement
Coordinator), your support on
the day is greatly appreciated.
Thank you also to the staff and
participants; Michelle Felstead,
Cameron Cook and Nicole Wort, as
well as Victor Santos and Romeo
Chua who also helped raise funds
on the day and had fun interacting
with our supporters.
For more information about the
day, our sponsors and donors –
go to pages 40-43.
Our Friends of NADO and NADO
VIP Business Partners continue to
remain steady, and we understand
the past 18 months have not been
easy for a lot of businesses, but
we are grateful for their continued
support (go to pages 44-45 for
Friends of NADO and pages 46-47
for NADO VIP Business Partners).
I would like to thank staff who
volunteered their time at the Virtual
Disability Expo in September last
year and the staff who helped Julia
at the Greater Western Sydney
Careers Market in May this year.
Lastly, although it has been a trying
time over the past 12 months due
to COVID, it is an honour to work
with such a dedicated Executive
Team, Leadership Team and Board.
The guidance from our CEO Denise
Heath, as well as our HR Manager
Julia Tierney through these difficult
times has been second to none, as
they keep all staff up to date with
the most relevant information as it
becomes available, while keeping
our participants and staff welfare
and safety at front of mind.

22
quality
assurance
and
compliance
REPORT
Ellen McFarlane
Quality Assurance
and Compliance Manager
The working life of a quality
manager is often seen as
uneventful, but not at NADO!
From the moment I commenced
in November as the first official
Quality Manager, it was clear
NADO holds a firm commitment to
quality, compliance and continuous
improvement. We launched straight
into the new format NDIS quality
and safeguards mid-term audit and
demonstrated capable systems with
no non-compliances but had room
for some improvements. Measuring
the safety and effectiveness of our
services is demonstrated at these
audits and a successful result is
required for NDIS registration.
Demonstrating a focus on
participant safety, we developed
new processes for documenting
participant risk information,
investigating critical incidents, and
reviewing incidents at the new
Clinical Incident Review Panel.
Introduction of these new processes
included broad consultation, new
forms, team trainings, audit of
progress and ongoing support
to ensure key staff gain a full
understanding of the processes.
A number of exciting new projects
are under development: updating
policy formats, moving policies
to a web-based platform for all
staff to access, implementing an
audit framework, investigating
use of electronic signatures on
documentation, and providing
secure off-site access to key
participant risk documentation for
programs conducted in community
settings.
We continue to provide monthly
reviews of key governance
information such as complaints/
compliments, conflicts of interest,
risk register and incidents analysis
for the Board and Management.
During the year, a total of eleven
policies were reviewed, and future
reviews will be conducted in line
with the Policy Register schedule or
as required.
Compliance with NDIS, NSW
Health, ASIC, ACNC and other
reporting requirements is ongoing.
We receive regular updates from
industry bodies, associations and
disability services that enable
NADO to keep up to date with risk
management, requirements and
emerging issues.
It has been my privilege to
join and work with a cohesive,
communicative and caring team
who respect the people we serve –
participants – at every step of every
process, as well as their colleagues,
community and other stakeholders.

NADO Annual Report 2020-21 23
clinical
REPORT
Tracy Smith
Practice Manager
2021 has been a year for change
and expansion within the allied
health space.
The demand for mental health
services within the Blue Mountains -
Nepean area has increased,
identifying the need to expand our
services in behavioural support
and psychology.
By the end of June 2021, our team
comprised of Hai Truong, a full time
Registered Psychologist, Alyssa
Willis-Fink and Komal Ahmed our
qualified Behavioural Support
Specialists, with more recruitment
in the pipeline.
Commencing in early 2021 as
Practice Manager, I joined the
allied health team to manage
and support our clinicians and
the support coordination team,
along with Trudy Smith who
facilitates our administrative and
reception services at our site based
in Lemongrove.
Sharon Morrison became the
Team Leader for the Support
Coordination services in July 2020,
and has led a growing team of
five, with Alex Stevens joining the
team in February 2021. The team
has exceeded all their goals and
continues to grow and build a solid,
positive reputation in the area with
over 175 participants.
COVID-19 restrictions have seen
many changes with how we
delivered our services throughout
the last year, with all allied health
and support coordination team
members now adapted to working
remotely, and by providing telehealth
successfully to continue to provide
these services to our participants.
I continually receive feedback from
participants and reports from my
team about the positive impact in
people’s lives as a result of the care
and dedication of my team.
I look forward to another year of
helping people with a disability and
their families through the services
of the allied health team.

24

NADO Annual Report 2020-21 25
program
and stories

26
Painting Awareness
across the
Blue Mountains
It’s no secret that having the
opportunity to be creative, whether
it be painting, sculpting or using
a range of different mediums
can be a fulfilling activity –
one which can also provide a
range of positive outcomes.
However, for people with disability
the opportunity to participate in art
therapy programs can give a visual
voice to both expression and feeling.
On Thursday 13 May, our multitalented
participants from the
Katoomba and Lawson day
programs attended their very
own Art Exhibition at the historic
Braemar Art Gallery in Springwood.
Titled “Shifting Perspectives” the
collection of artworks, all of which
were created by the talented group
of participants, tell a story of
extreme contrasts and images of
living in the Blue Mountains.
Suzanne Giordano, NADO Day
Program Coordinator quoted
“People with disability are often
invisible in our community and they,
like the rest of us have a story to
tell and experiences to share. To
have the opportunity to showcase
these artworks is a goal that all
our participants and their family
members are extremely proud of
and will be a cherished memory.
This exhibition provides a great
platform for our creative artists
to showcase their work, as well
as breaking down barriers and
creating a more inclusive society
for people with disability."
The “Shifting Perspectives” art
exhibition has received bountiful
support from the local Blue
Mountains community. It was a
must see for lovers of local art and
a fantastic opportunity to view a
collection of creative pieces.

NADO Annual Report 2020-21 27
NADO
Sensory Store –
Giving Back
to the Community
The Sensory Store is a
predominately online retail centre
that provides quality sensory toys,
educational tools, and therapy
items to assist people of all ages
and abilities.
It is owned and operated by
NADO (Nepean Area Disabilities
Organisation), a registered NDIS
Provider that has over 40 years’
experience within the disability
sector.
Being a not-for-profit organisation,
NADO have recently established
a “Helping Hand Program” where
funds raised through their Sensory
Store retail outlet can help the
local community. The Helping
Hand Program provides NADO
participants an opportunity to
purchase a service or product that
is not available under Medicare or
their current NDIS plan.
These items can range from things
that help to support and improve
the participant’s skills and learning,
accessing the community, day to
day living or health and well-being.
Examples are assistive technology
and support products that help to
assist in general living.
Earlier this year, our two successful
applications who received items
from the NADO Sensory Store
“Helping Hand Program” were
Vanessa and Vishnu.
Vanessa, (pictured) requested a
hands-free standing mixer that
helps her day-to-day actions in the
kitchen regarding food preparation
and supports her love of baking.
Vishnu, a young man who has a
moderate to severe Intellectual
disability received a Lifespan
Fitness Spin Exercise Bike. This
exercise bike will help Vishnu keep
fit and healthy, whilst supporting his
gross motor, cognitive, compression
and communication skills.
In addition to these items, NADO
also works with its relevant
community partners to help support
and assist all applications to its
Helping Hand Program where viable.
Support products that are available
for purchase can also be found at
the NADO Sensory Store, check out
our website today for the full range
of products. Sensory items are
particularly beneficial to people who
have a disability, are on the Autism
Spectrum, have developmental
delays, intellectual disabilities,
sensory processing disorder,
ASD, Asperger’s or whom have
sensitivities to light and sound.

28
Broadcasting
Inclusion
on the Air Waves
Located in the well-known
Katoomba region of NSW, Radio
Blue Mountains 89.1 FM is a not
for profit organisation that is
based on a volunteer community.
The popular local radio station
has been in action since 1993 and
broadcasts 24 hours a day, 7 days
a week to an audience of around
75,000 people. It is funded through
listener support, grants and
sponsorship.
The key focus for this radio
station is community inclusion,
and features a live feature show
called “The Ability Show with the
NADO Team” which is aired each
Wednesday from 10am to 12pm.
‘The Ability Show’ is hosted by
participants from NADO with the
help of their support staff. The
show is designed to provide a voice
for people with disability through
a creative, inclusive and fulfilling
outlet, whilst delivering a high
quality engaging radio program.
In 2016, Joshua Abbott started out
as a guest presenter on “The Ability
Hour” program. Showing much
interest and enthusiasm in the new
opportunity, Josh continued onto
train as a panel operator presenter.
Josh was also working as part of
the Tech Team and assisted in
maintaining tech equipment as
well as taking shows to an outdoor
broadcast. He also worked on fund
raising for the radio station which
involved taking and receiving phone
calls and learning about computer
communications.
After training with Jenny O’Brien
(support worker and radio
presenter), Josh felt confident and
excited about presenting his own
show and named it “Blast from
the Past and Back to the Future”.
The new program was music
based, with chats and comments
from various speakers and studio
guests. Its key points were to
emphasise topics such as social
justice, community supports,
inclusion, empowerment and
relevant information that may be of
interest to service providers, people
with disability, their families, friends
and carers.
Josh is now on the management
committee, in which he attends
meetings and is involved in the
decision making processes. He
quoted “This opportunity and
experience has changed my life.
Before I wasn’t doing anything and
just at home, I was a little bored.”
Josh says he has learnt so much
and has built his technical abilities,
his confidence in presenting and
public speaking. He has also learnt
how to organise a team and to
motivate others in fund raising.
Josh is supported by NADO
staff member Jennifer O’Brien.
In late 2019, Josh was nominated
and accepted to be on the
committee for the Blue Mountains
Community Radio.
“Blast from the Past” airs each
Wednesday from 2pm to 4pm.
You can help to support Josh by
following his Facebook page.

NADO Annual Report 2020-21 29
Sensory Store
The Sensory Store is owned and
operated by NADO. It provides
sensory toys, support tools and
therapy products for all ages and
abilities both online and in-store.
It was another successful and
exciting year for the Sensory Store
with the expansion of the product
range and an overall sales figure
200% higher than the previous year.
This allowed NADO to provide a
“Giving back to the Community”
program which saw the funds
raised returned to those in need
by providing items that helped to
support learning, improve skills
or assist in general living.
(go to page 27 for more details)
Content marketing continued
throughout the year, with the focus
on blog writing to improve SEO and
increase web traffic. The strategy
proved successful with a 280%
increase in users of the website.
In-store sales also increased,
however due the pandemic, instore
sales were impacted by lock downs
throughout the year.
Social media continues to
show growth in followers and
engagement, from organic and
paid adverts across both Facebook
and Instagram. Video content was
also a new tool used to promote
the Sensory Store with a short
promotional video being developed
to showcase the range of therapy,
educational and sensory support
products.
Print media this year included the
feature within the Penrith Western
Weekender in support of Autism
Awareness week, in addition to the
Outlook Disability magazine.
Due to the substantial growth, a
new POS (point of sale) system
was implemented for the Sensory
Store which allowed a much
smoother and streamlined process
in relation to the selling of products
and the control of stock. Another
tool which was implemented to
the website was the introduction
of After Pay, which provides
customers with a “buy now, pay
later’ option.
An additional highlight of the year
was becoming a registered NSW
Creative Kids provider, with the
Sensory Exploration Kit becoming
a popular product that provides
sensory output via a range of
textured paints, paper, chalk and
crafting items that is suitable from
the age of 2 and up.
Moving into next year, some
primary strategies will be to
implement an AI chat bot onto
the website to improve customer
service, as well as expand the
instore buying experience both
at St Marys and within NADO’s
new sensory activity centre ‘Share
My Ability’, due to open in late
2021. However, the focus on the
e-commerce platform will continue
to evolve and grow on a national
level via direct e-marketing and
online channels.

30
Opening of
Short Term
Accommodation
in Winmalee
“This home provides a
modern, accessible, relaxing
and welcoming space for
NADO’s clients and their
carers. It also provides an
avenue for a transition to
greater independence for
those living with a disability.
I know this can be an
incredibly significant step
for many local families and I
imagine the opportunities this
new accommodation provides
will be very welcomed.
This accommodation
symbolises so much more
than a roof over the heads
of those who stay there –
independent living is a
particularly empowering
prospect for people with
disability and this new home
is an integral part of that
process.”
State MP Trish Doyle
April saw the official “Cutting of
the Ribbon Opening” where we
welcomed Trish Doyle MP,
Cr Mick Fell and representing
Susan Templeman’s office Kim
Cowper at our much-anticipated
short-term accommodation located
in Winmalee.
This modern, spacious property
located in a popular scenic suburb
within the Blue Mountains, and
it’s with much excitement we
announce that our short-term
accommodation for people with
disability is now available.
Upgrades and renovations were
invested into this single level home
that is located within a quiet culde-sac
to ensure that Guests are
comfortable, relaxed, safe and that
they enjoy their time at this property
whilst having 24/7 support.
There’s lots of things to appreciate
with this property; featuring 5
bedrooms, air conditioning, pay TV
and wifi, multiple living areas, fully
accessible bathrooms, open plan
living, outdoor relaxing spaces, a
television in each bedroom – all
whilst being close to transport and
amenities, it’s definitely a home
away from home.
Short-term accommodation, also
known as respite care, can be a
much-needed support for people
with disability and their support
network. It can be a fantastic
opportunity to meet new friends
and develop new skills, whilst giving
full time carers an opportunity
to recharge their batteries. It can
be used for when a usual carer
becomes unwell, is temporarily
away, or has other commitments.
Both short term accommodation
located at St Marys and now
Winmalee allows people with
disability to experience time away
from home in a safe, engaging, and
supported environment that takes
into account the usual routines of
work, training and programs. whilst
offering social and recreational
opportunities, continuity for usual
work or day programs, support to
attend appointments, accessible
vehicles, life development skills,
meal assistance, personal care and
24/7 experienced support staff.
Supporting specific needs including
behavioural support, epilepsy,
diabetes, or other health / lifestyle
needs within our capacity can be
discussed at the time of booking.
You can stay for the day, overnight,
a weekend, a holiday, or longer
depending on your needs and
funding available in your NDIS plan.

NADO Annual Report 2020-21 31

32

NADO Annual Report 2020-21 33
financials

34
financial
REPORT

NADO Annual Report 2020-21 35
Nepean Area Disabilities Organisation Limited
ABN: 83 188 045 596
STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME
FOR THE YEAR ENDED 30 JUNE 2021
Notes 2021 2020
INCOME
Sales Revenue 18,254,557 16,674,357
Profit/(Loss) from Sale of Asset 7,600 7,273
Miscellaneous Income 8,674 2,567
TOTAL INCOME 18,270,831 16,684,197
LESS: EXPENSES
Employee Expenses 14,193,939 12,408,023
Client-Activities 261,158 321,085
Occupancy 490,234 602,492
Communication and IT Expenses 241,734 230,947
Depreciation Expenses 620,764 162,317
Other Administrative Expenses 1,175,803 765,782
TOTAL EXPENSES 16,983,632 14,490,646
OPERATING SURPLUS 1,287,199 2,193,551
Other Comprehensive Income:
TOTAL COMPREHENSIVE INCOME 1,287,199 2,193,551
-

36
Nepean Area Disabilities Organisation Limited
ABN: 83 188 045 596
STATEMENT OF FINANCIAL POSITION
AS AT 30 JUNE 2021
Notes 2021 2020
ASSETS
CURRENT
Cash and Cash Equivalents 5,958,944 5,724,745
Accounts and Other receivables 985,298 1,092,827
Prepayments 77,216 83,077
Other Assets 11,764 3,933
TOTAL CURRENT ASSETS 7,033,222 6,904,582
NON-CURRENT
Property, Plant and Equipment 4,563,704 1,460,433
Other Financial Asset 33,324 29,295
TOTAL NON-CURRENT ASSETS 4,597,028 1,489,728
TOTAL ASSETS 11,630,250 8,394,310
LIABILITIES
CURRENT
Trade Creditors and Other Payables 2,094,156 1,706,843
Other Bank Loan - 33,999
Employee Benefits 958,674 705,338
Other Provisions 30,579 49,504
TOTAL CURRENT LIABILITIES 3,083,409 2,495,684
NON CURRENT
Other Provisions 1,779,793 103,200
Other Bank Loan - 340,124
Employee Benefits 179,676 155,129
TOTAL NON CURRENT LIABILITIES 1,959,469 598,453
TOTAL LIABILITIES 5,042,878 3,094,137
NET ASSETS 6,587,372 5,300,173
EQUITY
Accumulated Funds Prior Year 5,300,173 3,106,622
Surplus for the Year 1,287,199 2,193,551
TOTAL EQUITY 6,587,372 5,300,173

NADO Annual Report 2020-21 37
Nepean Area Disabilities Organisation Limited
ABN: 83 188 045 596
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 30 JUNE 2021
Notes 2021 2020
CASH FLOWS FROM OPERATING ACTIVITIES
Funding from Commonwealth and State 18,943,058 16,672,333
Funding from others 2,042,019 3,406,428
Payments for supplies and employees (18,603,482) (16,616,753)
Donations and Fundraising 57,334 22,201
Interest received 13,589 35,014
Net cash provided by operating activities 2,452,518 3,519,223
CASH FLOWS FROM INVESTING ACTIVITIES
Proceeds from sale of property, plant and equipment 5,129 7,273
Right of use asset amortisation (239,454)
Purchase of property, plant and equipment (1,609,871) (321,215)
Net cash (used in) provided by investing activities (1,844,196) (313,942)
CASH FLOWS FROM FINANCING ACTIVITIES
Proceeds from Loan
Payment of Loan (374,123) (37,002)
Net cash (used in) provided by financing activities (374,123) (37,002)
Net increase in cash held 234,199 3,168,279
Cash and cash equivalents at beginning of financial year 5,724,745 2,556,466
Cash and cash equivalents at end of financial year 5,958,944 5,724,745

38

NADO Annual Report 2020-21 39
community

40
Friends of NADO
Charity Golf Day
On Friday 16 April 2021,
NADO held its third annual
Friends of NADO Charity Golf Day
at Stonecutters Ridge Golf Club
with supporting partner
Elite Sand & Soil.
The day commenced with a
glorious sunny 7am breakfast and
all 31 teams heading out to the
rolling greens to start the fun-filled
competition.
With 37 game, auction and raffle
sponsors, the support from
this years’ event exceeded all
expectations on the day. Since our
first event in 2018, several local
businesses have been amazing
long-time supporters of this
event including; Elite Sand & Soil,
Reozone, ABCOE and Mitronics,
along with other businesses
including Merrick Property Group,
Complete Recruitment Solutions,
Terry White Chemmart Penrith,
Holiday Inn Sydney St Marys and
Platinum Roofing Specialist who
have partnered with NADO since
2019 as well a number of various
other businesses outside of the
Penrith LGA.
The funds raised from previous
events have made a huge impact
on NADO’s ability to develop
new services for people with a
disability, including an extensive
refurbishment of a much-needed
respite property located in
Winmalee (see pages 30-31).
This year NADO’s goal of raising
$40,000 at the Friends of NADO
Golf Charity Day, to support the
purchase of all ability sensory
equipment was quickly exceeded,
with sponsorships and donations
reaching over $58,000.
“After a difficult year dealing with
COVID, and the cancellation of all
events, our goal this year was to
reunite our supporters, have a fun
day and raise funds for our new
initiative, Share My Ability – an
all-abilities sensory activity centre”
said Denise Heath, CEO of NADO.
“To our delight, money raised on
the day from the generosity of local
businesses and players exceeded
our expectations raising nearly
$20,000 more than we hoped for.”

NADO Annual Report 2020-21 41
Thank you to everyone who
sponsored, attended and donated
items to make our day the success
that it was. See page 42 for our
Sponsors and page 43 for our
Raffle Donors.
We look forward to seeing you next
year for a bigger and better event.
“Well done on such a successful day
and thanks for the opportunity to be
involved.”
- Paul Merrick,
Merrick Property Group.
“We were so grateful to once again be
part of the NADO Charity Golf Day
last Friday. We have been a proud
sponsor of this event for several
years and are thrilled to see the
funds raised for the Sensory Activity
Centre”.
- Liz Smith,
Complete Recruitment Solutions
“Well done, you have once
again done a tremendous job on
organising and running a very
successful day.”
- Aaron Hadfield,
Reozone

42

NADO Annual Report 2020-21 43

44
Friends of NADO
It was pleasing to have our Friends
of NADO donation program
remaining consistent over the
past 12 months, but it has been
difficult to attract new supporters.
As COVID continues to be a big part
of our lives and our businesses,
building partnerships face to face
has been put on hold.
Some of our partners were
unable to commit to supporting
us last financial year due to the
impacts of COVID, which is totally
understandable. We are, as ever,
grateful to the past and present
Friends of NADO for helping us
achieve more for our participants
and we say thank you.
Along with the funds raised through
our Friends of NADO Charity Golf
Day in April, funds raised through
our Friends of NADO donation
initiative for 2020/21 will also
go towards an exciting new
project Share My Ability which we
endeavour to open later this year.
Share My Ability is an interactive
activity centre for all abilities and
will be opening in Penrith later
this year, and we look forward to
sharing this with you in next year’s
Annual Report.
We would like to thank our
2020/21FY Friends of NADO for
your continued support.

Friends of NADO
NADO Annual Report 2020-21 45

46
NADO
VIP Business Partners
With the launch of our NADO
VIP App last year, we have been
encouraging our 1000+ NADO VIP
members which consists of our
participants, their families/carers,
staff and volunteers to download
the App through both Apple and
Android.
When businesses become a NADO
VIP Business Partner, they provide
people with disability their families/
carers, NADO staff and volunteers
the opportunity to access local
promotions and discounts and
offer “a little extra” to our growing
community.
We continue to attract businesses
that want to support NADO’s
community, by providing
discounted services and products
to our VIP Members
2020/21 saw us welcome the
following businesses: Iconic Signs,
RocknBob Media, Stepz Fitness
Penrith, Willows’ Wag ‘n’ Wash
Mobile Dog Wash and Big Boss
Cleaning – Glenmore Park.
With over 20 businesses now
partnering with us, we have array of
services and products for our VIP
Members to choose from some of
the categories, which includes: Arts,
Sports and Attractions, Beauty and
Lifestyle, Dining, Retail and Trade
and Services.
We are always looking for
reputable companies to come on
board and partner with us. Thank
you to the following businesses
who continue to partner with
NADO.

NADO Annual Report 2020-21 47
NADO VIP Business Partners
Our NADO VIP Business Partners include:

Helping people with disability to achieve their goals and live a more independent life
1300 738 229 | info@nado.org.au | www.nado.org.au