DM Mar-Apr 2022

DOCUMENT 

M A N A G E R 

Dm 

www.document-manager.com 

DOCUMENT MANAGEMENT 

IMAGING & CAPTURE 

WORKFLOW/BPM 

CONTENT MANAGEMENT 

Winds of change: 

Sustainability initiatives for the real world 

Document strategies: 

How did your documents become intelligent? 

Digital transformation: 

"Must do better" 

Focus on capture: 

Adding AI, ML and cloud 

NEWS • PRODUCT FOCUS • USER PROFILE • INTERVIEWS 

ISSN 1351-3222 Vol 30 No 2 March/April 2022

Turn your paper 

documents into a 

digital archive! 

Our expert services include: 

Document Scanning 

Document Storage 

Microfilm & Microfiche Scanning 

FreeDocs Document Management System 

Records Management Consultancy Services 

Discover the easy, hassle-free way to 

go paperless and protect your documents. 

Call 0800 612 4065 

or email sales@storetec.net 

www.storetec.net 

BPO/Outsourcing/Bureau Business of the Year 2021, 2020, 

2018, 2017, 2015, 2014 & 2013 

Compliance Product of the Year – FreeDocs Document 

Management 2020 

Records Management Product of the Year 2019 

London, Manchester, Birmingham, Newcastle and Hull.

Dm 

COMMENT 

Editor: 

Dave Tyler 

david.tyler@btc.co.uk 

Sub Editor: 

Mark Lyward 

mark.lyward@btc.co.uk 

As this issue of Document Manager rolls 

Publishing Director: 

John Jageurs 

off the virtual presses, there is a 

john.jageurs@btc.co.uk 

Sales Manager: 

definite feel of Spring in the air, and 

Abby Penn 

the annual 'new beginnings' vibe that comes 

abby.penn@btc.co.uk 

Lead Designer 

with it. From my desk I can literally see lambs 

Ian Collis 

gambolling on a nearby hillside, and at the 

ian.collis@btc.co.uk 

Circulation/Subscriptions: 

weekend I saw my first bluebell of 2022. The 

Christina Willis 

Easter weekend was filled from Land's End to 

christina.willis@btc.co.uk 

Managing Director: 

John O'Groats with the sound of lawnmowers 

John Jageurs 

getting their first workout in many months. 

john.jageurs@btc.co.uk 

What has all this got to do with document management? I 

Published by: Barrow & 

wonder if the way that nature itself seems to thrive on its own 

Thompkins Connexion Ltd 

35 Station Square, 

positivity and resilience at this time of year might rub off on us in 

Petts Wood 

our work lives - my press release inbox is starting to look fuller 

Kent BR5 1LZ 

Tel: 01689 616000 

again compared to the quiet winter months, and companies are 

Fax: 01689 826622 

announcing not just new products but new business wins as well, 

Subscriptions: 

after a long and occasionally worrying period of inactivity. 

UK: £35/year, £60/two years, 

£80/three years 

On the one hand the wider news is far from reassuring, but we 

Europe: £48/year, £85 two 

have seen in the past how difficult financial periods have often 

years, £127 three years. 

ROW:£62/year, £115/two 

encouraged more uptake of innovative technologies that can help 

years, £168/three years 

an organisation to literally do more with less. I suspect that the 

Published 6 times a year. 

Single copies can be bought 

hard economic times ahead in the UK may well have a similar effect 

for £8.50 (includes postage & 

here in the DM/ECM sector. Our fingers remain firmly crossed! 

packaging). No part of this 

magazine may be reproduced 

Continuing in the spirit of positivity and good things ahead, I'm 

without prior consent, in writing, 

from the publisher. 

delighted to say that we are now able to announce details of this 

©Copyright 2022 Barrow & 

year's DM Awards timeline: 

Thompkins 

21st June, nominations open 

Connexion Ltd 

31st August, nominations close 

6th September, finalists announced and voting opens 

4th November, voting closes 

17th November, DM Awards ceremony 

Articles published reflect the 

opinions of the authors and are 

not necessarily those of the 

publisher or his employees. While 

every reasonable effort is made 

to ensure that the contents of 

articles, editorial and advertising 

are accurate no responsibility can 

be accepted by the publisher for 

errors, misrepresentations or any 

resulting effects 

As ever the majority of the award winners will be decided by the 

votes of the DM readership, apart from the Project of the Year 

categories which will be judged as usual by our panel of industry 

experts (and me!). You will be hearing a lot about the awards as we 

get closer to the big night itself, of course. For now, this is a great 

time to get in early for sponsorship opportunities - the DM Awards 

is the perfect way for anyone in the industry to increase their 

exposure right across the market. To get your organisation 

involved, contact Abby at the office now on 07861 682 066 or by 

email at abby.penn.btc@gmail.com. 

Dave Tyler 

Editor 

david.tyler@btc.co.uk 


March/April 2022 

@DMMagAndAwards 

3

Dm CONTENTS 

C O N T E N T S 

MARCH/APRIL 

14 

16 

26 

28 

32 

..................................................................................................................................................................................................... 

STRATEGY: AI………..............................................................................………….6 

Artificial intelligence is a hot tech topic - and getting hotter every day, says Jason Field, 

Integration Director at Document Logistix 

REVIEW: FUJITSU FI-8000………....................................................................…….8 

MARKET ANALYSIS: CAPTURE…………........................................................…….10 

Capture vendors are increasingly augmenting their offerings with AI, ML and cloud 

capabilities, says new Infosource report 

APPLICATION FOCUS: HR…………...............................................................…….12 

If you are unsure whether your organisation should be scanning HR documents, Grace 

Schneider of Storetec has the answers 

CASE STUDY: SKIPTON BUILDING SOCIETY….................................................……14 

Skipton Building Society has adopted RPA technology to automate repetitive 

business processes, driving up efficiency and empowering employees to focus on 

value-added activities 

MANAGEMENT: SUSTAINABILITY……...........................................................……16 

Martin Fairman, Sales & Marketing Director at Kyocera Document Solutions UK, describes 

how to make sustainability initiatives work in the real world 

STRATEGY: INTELLIGENT DOCUMENT PROCESSING……...............................……18 

How did document processing become intelligent, asks Bill Galusha of ABBYY - and what 

does it mean for your organisation now and in the future? 

STRATEGY: DIGITAL TRANSFORMATION……….............................................……20 

While digital transformation activity has reached peak levels in non-regulated industries, in 

strictly-controlled markets progress has been much slower, explains Max Kelleher of Generis 

MANAGEMENT: ELECTRONIC DOCUMENTS……………..........................……….22 

Companies today face a range of challenges as they navigate the complexities associated with 

secure digital transmission of their important documents, writes Scott Wilson of eFax 

CASE STUDY: BLACKPOOL TEACHING HOSPITALS……….................................…..24 

Blackpool Teaching Hospitals NHS Trust has implemented document management solutions 

to deliver digital records and enhance patient care, with over 50,000 paper files already 

scanned and available electronically to clinicians 

RESEARCH: DIGITAL TRANSFORMATION……..............................................……..26 

New research suggests that while companies are building better digital habits and systems, 

more still needs to be done 

OPINION: ARCHIVE DIGITISATION………........................................................…..28 

Kaycee Jaeger of e-ImageData looks at how innovative approaches like crowdsourcing, 

combined with technologies for capturing microfilm content, are revolutionising the way 

that important archives can be digitised for future generations 

MANAGEMENT: RECRUITMENT…….................................................................…30 

Antti Nivala, founder and CEO at M-Files Corporation, argues that digitisation can not only 

help businesses to prosper, but also alleviate the ongoing recruitment crisis 

CASE STUDY: EUROTECH……...........................................................................….32 

The barcode option on manufacturing firm EuroTech's Brother scanning solution has helped 

boost efficiency and accuracy, saving the company two working days every month 

EVENT: AIIM FORUM EUROPE 2022………...................................................…….34 

Revolution Events and AIIM are looking forward to reconnecting the industry, following the 

pandemic postponements, at Europe's leading information management forum in London 

4 @DMMagAndAwards March/April 2022 www.document-manager.com

Document digitisation anywhere. 

Secure, efficient scanning for 

distributed workforces anywhere. 

"At your side" anywhere. 

www.brother.co.uk 

£50 

cashback 

OR 

free 3 year 

warranty 

on selected scanners 

Explore Brother's hybrid scanner range to find the right model for you. 

For more information go to: www.brotherzone.co.uk/scanner-zone

Dm STRATEGY: AI 

The new best friends of people 

and business: digitisation and AI 

Artificial intelligence is a hot tech topic - and getting 

hotter every day, says Jason Field, Integration Director 

at Document Logistix 

In the world of digital document 

management AI and machine learning 

(ML) enable people and organisations to 

work faster, smarter and more accurately. 

Our software, Document Manager, has the 

capability through AI and ML to capture 

and analyse data from various sources, in 

any format, and route documents and 

data more accurately than ever before. A 

ML function means that the system can 

also be taught to achieve the highest levels 

of process efficiency. 

Digital document management coupled 

with AI generates 'soft' and 'hard' benefits. 

People experience greater job satisfaction 

when freed from monotonous, resourceheavy 

admin tasks to focus on higher value 

work, and organisations enjoy automated 

workflows with few or no errors, that are 

optimised for productivity and compliance. 

ACCELERATED DIGITAL 

TRANSFORMATION 

There's no doubt that the pandemic 

accelerated the pace of culture change in 

business. Organisations were forced to 

adapt and we saw HR teams urgently 

called upon to support employers, senior 

managers and staff. 

According to a McKinsey Global Survey, 

companies accelerated the digitisation of 

their customer and supply-chain 

interactions and of their internal 

operations by three to four years. At 

Document Logistix, we worked faster than 

ever to enhance the digital processes of 

customers and to implement digital 

document management from scratch for 

new customers. Organisations that had 

been contemplating digital transformation 

over the last few years, pressed the 'go' 

button. Beyond the measurable 

commercial benefits of increased 

productivity and cost reduction, 

companies sought business resilience and 

a new agility to facilitate remote and 

flexible working. 

NEW POST-COVID EXPECTATIONS 

During lockdowns we completed complex 

digitisation projects in approximately a 

quarter of the time. A typical time 

expected for projects involving heavy data 

migration (over 1 million documents) 

would be 3-4 months, which we were able 

to reduce to less than 1 month. In short 

order, we put in place processes that 

enable managers to view entire workflows 

and make it possible for staff to 

collaborate on projects and tasks, 

regardless of location. 

Projects that historically would have taken 

2 years were completed in 6 months, 

notwithstanding that they involved the 

migration of 40 million customer records, 

or had to accommodate operational 

variations across multiple departments. 

BEST PRACTICE ACROSS DIGITAL 

WORKFLOWS 

Another key benefit of digital workflows is 

that organisations can embed policies and 

best practice to ensure that data and 

documents are routed securely within and 

across all departments, from back office 

finance and HR, to front office 

procurement and customer service. Digital 

workflows enable tracking of who has 

read a policy, and reporting on who hasn't. 

We saw many HR departments in 

particular transform their workflow 

practices. In recent years, HR teams have 

faced the challenge of managing data 

across an increasing number of document 

types, each with its own prescribed date 

for retention and deletion. Manual 

processes previously drained resources 

and, following GDPR, introduced risks of 

data breaches. Digital workflows enable 

the tracking of increasing number of 

document types - do all employee folders 

contain all the documents (e.g. Right to 

Work documentation) they should? 

CENTRALISED STORAGE & 

AUTOMATED DATA RETENTION 

Our centralised data management hub 

automatically retains and purges data 

according to its type such as contracts, 

Right to Work documents, Health and 

Safety logs, holiday entitlement, and 

payment and pension information. As 

with any data in our system, automated 

alerts are sent when a threshold is 

reached so no task is overlooked, be it a 

payment, scheduled maintenance, or an 

essential order. 

In addition, to reinforce GDPR 

compliance, redaction (data masking) and 

encryption ensure that no one's data 

privacy is breached accidentally. 

Centralised data management also 

facilitates reporting on documentation and 

data gaps. 


STRATEGY: AI Dm 

"DURING LOCKDOWNS WE COMPLETED COMPLEX DIGITISATION PROJECTS IN 

APPROXIMATELY A QUARTER OF THE TIME. A TYPICAL TIME EXPECTED FOR PROJECTS 

INVOLVING HEAVY DATA MIGRATION (OVER 1 MILLION DOCUMENTS) WOULD BE 3- 

4 MONTHS, WHICH WE WERE ABLE TO REDUCE TO LESS THAN 1 MONTH. IN SHORT 

ORDER, WE PUT IN PLACE PROCESSES THAT ENABLE MANAGERS TO VIEW ENTIRE 

WORKFLOWS AND MAKE IT POSSIBLE FOR STAFF TO COLLABORATE ON PROJECTS 

AND TASKS, REGARDLESS OF LOCATION." 

AI DOES THE HEAVY LIFTING 

A digital mailroom speeds up the process 

of indexing and assigning documents to 

the correct location, whether that be a 

folder, a department, a job function, a 

person or global dissemination. 

Documents can arrive in the virtual 

mailroom in any electronic format: email, 

PDF, Word, Excel, HTML, image or video. 

Or the provenance of a document could 

be paper, in which case it can be scanned 

individually or as part of a rapid batchscan 

directly to the mailroom, and 

subsequently routed and distributed 

according to the document's type, or any 

other classification. 

Our Document Manager product 

automatically categorises documents 

based on their profile and characteristics, 

and assigns them accurately to the next 

stage in the workflow. 

A document can be classified based on 

its content or layout and the respective 

metadata captured such as customer ID, 

invoice number, name, date or car 

registration. Invoices, complaints, 

insurance records, vehicle fleet 

documents, proofs of delivery - all appear 

instantly at their next pre-defined 

destination for storage or processing. 

TRAIN YOUR DOCUMENTS TO 

BEHAVE 

Additional machine learning capabilities 

employing AI enable Document Manager 

users to make incremental improvements 

to the document management system 

and, by extension, their business 

operations. Users can train the system to 

look for specific document types, or to 

identify content traits such as logos, to 

ensure that documents are distributed 

and assigned accurately. Operators require 

no technical knowledge, and they can 

progressively train the system to eliminate 

ambiguities and achieve the highest levels 

of recognition and assignment accuracy. 

NO TECH ASSISTANCE NEEDED 

Traditional capture systems typically 

require technical consultants to set-up 

multiple rules and code routines to 

capture data from documents. Document 

Manager is different; its functions make 

the user's life easier by bringing together 

Computer Vision, ML, Natural Language 

Processing and AI approaches into one 

process. Users train the system through a 

simple web-based interface about what 

types of document are received and what 

data is required from them. 

In the background, the system builds 

capture models based on user samples, 

which are then applied to incoming 

documents for automated classification 

and data capture. The documents can 

then either be verified and/or stored or 

matched to your workflow processes. 

AMALGAMATING CULTURE AND 

TECHNOLOGY 

The pandemic brought people issues to 

the fore and discussions around wellbeing 

and culture have become as important as 

discussions about company finances. One 

of our customers described their new 

digital capabilities as "a godsend" that 

enables teams around the country to 

work cohesively. 

Since Covid restrictions have been lifted, 

many customers have adopted hybrid 

work practices based on the evidence of 

improved staff morale and productivity, 

which is facilitated by management's 

dashboard view of critical operations. 

RESILIENCE, INTEGRATION AND 

REAL-TIME INTELLIGENCE 

If there's one lesson that we have learned 

from two turbulent years, it's that change 

happens fast. An innovative business that 

embraces digital processes is more 

resilient and better prepared for change. 

Document Logistix plays its part by 

providing advanced solutions and 

resources to help you focus on what 

matters. That includes helping you to 

invest in the necessary tools to be secure, 

connected and optimally efficient by 

introducing AI to your organisation's 

infrastructure. 

One of the most reassuring aspects of a 

digital workflow is the real-time 

availability of business-critical reports, 

such as task completion, procurement, 

production, queries and complaints, cash 

flow, user activity and audit trails. 

Introducing AI speeds up business 

intelligence as it can detect patterns in 

very large data sets much faster than 

people can, which supports every aspect 

of business, from informed hiring to 

sales analysis. 

More info: www.document-logistix.com 




7

Dm PRODUCT FOCUS 

Fujitsu fi-8000 Series 

Most of our readers will be very 

familiar with Fujitsu's fi-7160 

scanner: released almost ten 

years ago, this reliable high quality scanner 

quickly came to dominate its market and 

has continued to do so ever since, to the 

point where the fi-7100 Series range has 

actually sold as many as all of its 

competitors combined. As such these 

scanners have long been recognised as the 

go-to device for any high throughput 

dedicated scanning environment. 

Now, after almost a decade of leading 

the race, PFU has announced the next 

evolutionary step in scanning with the six 

models in its new fi-8000 Series. Let's 

begin by breaking down the various 

models and specifications: 

The fi-8150 can scan up to 50 pages 

per minute (100 images per minute) 

and is rated for use of up to 8,000 

sheets per day. The fi-8250 adds a 

flatbed to this device. 





flatbed. 





flatbed. 

The first four scanners then are aimed 

more at workgroup environments while 

the fi-8190/8290 are more in line with 

departmental requirements. All the 

models have a 100 page ADF so can 

handle more documents at once than the 

scanners they replace. 

One innovation sure to catch the users' 

eye is Clear Image Capture, a new optical 

technology from PFU that they claim 

delivers the highest possible image quality 

and clarity - surpassing that of the more 

established CCD technology but with 

significantly lower power consumption, 

which is an increasing concern for any 

businesses looking at energy use and 

sustainability. Obviously the better the 

image capture, the more reliable the 

recognition accuracy. 

Clear Image Capture has been designed 

inhouse at PFU to enhance resolution, 

reduce line distortion and prevent colour 

shift (the flatbed variants continue to use 

CCD as it offers better depth of field when 

scanning bound documents that don't sit 

flat on the glass bed). 

Indeed, PFU has registered over 30 new 

patents related to the new devices, 

including Patented Image Monitoring, a 

capability that can identify documents that 

are overly skewed and interrupt the scan 

before damage is caused, iSOP (Intelligent 


PRODUCT FOCUS Dm 

KEY INFORMATION FOR THE CHANNEL: 

For more information on the Fujitsu fi-8000 Series, channel partners can watch 

the launch video and access a wealth of content including videos, imagery and a 

sales deck through the PFU partner portal: https://partner.imaging-channelprogram.com/prm/English/s/assets?collectionId=36129. 

This enablement portal contains further assets and material to help understand 

and position the scan opportunity, and additionally allows partners to register 

scanner sales on Fujitsu's Imaging Rewards platform to earn points that can be 

exchanged for a range of goods and experiences. 

Sonic Paper Protection, not available on 

the fi-8150/8250) which picks up and 

notifies the user of any abnormal sounds 

from the feed mechanism, and what the 

company describes as 'Overscan Control', 

which means that the entire document is 

always scanned every time, making it far 

less likely that any data at all is missed 

during the capture process. It does this by 

automatically adjusting the scanning area 

if it detects any slight skew, so as not to 

miss the edge. 

In addition, the colour correction on the 

fi-8000 Series is described as 'the most 

detailed available', which when combined 

with Fujitsu's PaperStream image 

processing software will mean precise true 

images every time. 

Even the rollers have been enhanced, 

being made from a urethane substance 

that it is claimed will mean better feed 

performance over time - the EPDM rollers 

used in most other manufacturers' 

scanners will react over time with the oils 

found in paper sheets, which PFU say will 

not be a problem with their new roller. 

The combination of feed technologies 

and new rollers mean that the fi-8000 

scanners can process 'awkward' documents 

such as passports, booklets (up to 7mm 

thick) and cards without needing to use a 

flatbed. 

Fujitsu's patented Automatic Separation 

Control technology delivers 'the perfect 

feed' so organisations can scan 'at scale' - 

i.e. larger volumes and/or mixed batches of 

documents - with confidence. It does this 

by sensing the document weight and then 

automatically adjusting feed force to 

eliminate mis-feeds or mid-scan 

interruptions - guaranteeing consistent 

feed stability no matter what the 

document. It is this technology that 

supports the 100 sheet ADF capacity and 

higher speeds for more efficient, highthroughput 

scanning. The new devices 

even offer 'Lag Detection' which checks 

that documents are feeding through the 

device at the expected speed. 

Overall the fi-8000 scanners appear to 

deliver on everything they promise, and 

that is a lot: the ability to scan at scale, 

with superior image quality and 

continuous uninterrupted operation, all 

while reducing power consumption. 

PFU themselves have described the new 

devices as 'the next evolution of the 

market's leading image scanners', and it's 

hard to argue with that. Designed to 

address today's capture challenges and 

drive - sustainable - business impact, the 

fi-8000 Series scanners represent a 

genuine evolution in scanner design and 

manufacture. 

More info: www.fujitsu.com/uk/fi8000 

VERDICT 

The fi-8000 Series launch is the biggest thing to come out of PFU in quite some time - the company has invested a 

great deal in what is likely to be its flagship range for many years to come, and it is very clear that they have taken 

everything that made the fi-7000 Series the market leader for so long, and improved on it in almost every respect. 




9

Dm MARKET ANALYSIS: CAPTURE 

Capture market sees increasing diversification 

and new entrants 

Capture vendors are increasingly augmenting their offerings with AI, ML and cloud 

capabilities, says new Infosource report 

"IN RECENT YEARS, WE'VE SEEN A 

REMARKABLE DIVERSIFICATION OF THE 

VENDORS COMPETING IN THE CAPTURE 

MARKET. THE MAIN CATALYST HAS 

BEEN THE WIDESPREAD AVAILABILITY 

OF MACHINE LEARNING AND AI 

ALGORITHMS THAT ARE INCREASINGLY 

BEING APPLIED TO CAPTURE. ABOUT 

HALF THE VENDORS INCLUDED IN THIS 

YEAR'S MATRIX WERE NOT RANKED IN 

OUR MATRIX JUST THREE YEARS AGO." 

Infosource Software, the analyst firm 

specialising in tracking the Capture 

and Intelligent Document Processing 

software market, recently released its 

2022 Global Capture Vendor Matrix. The 

matrix ranks 20 of the top vendors in the 

market. Capture Software is used to turn 

unstructured business information into 

actionable data for business 

transactions. In 2021, Infosource sized 

the Capture Software market as worth 

more than US$5B. 

Infosource's matrix ranks a broad range 

of Capture vendors. "In recent years, 

we've seen a remarkable diversification of 

the vendors competing in the Capture 

market," noted Ralph Gammon, Senior 

Analyst for Infosource Software and 

author of the Global Capture Vendor 

Matrix Report. "The main catalyst has 

been the widespread availability of 

machine learning and AI algorithms that 

are increasingly being applied to Capture. 

About half the vendors included in this 

year's matrix were not ranked in our 

matrix just three years ago." 

Vendors are ranked on a combination of 

Strategy and Capabilities and Sales and 

Marketing Execution. Strategy and 

Capabilities factors considered included 

company vision, ability to handle omnichannel 

inputs, cloud architecture, 

completeness of intelligent Capture 

offerings, low-code/no-code capabilities, 

and workflow automation (including RPA 

and BPM strategy). These are all 

characteristics of how Infosource defines 

next-generation Capture solutions. 

Related to Market Execution, Infosource 

analysts considered the vendor's 

customer base, partnerships, ability to 

deliver solutions that address market 

requirements, ease of solution 

implementation, and demand generation 

capabilities. 

Three 'Stars' emerged as market leaders, 

along with a number of 'Disruptors' who 

exhibited strong strategy and product 

capabilities but need to optimise their 

sales and marketing execution to 

become Stars. 

"We've seen a number of start-ups enter 

the market, as well as ISVs from adjacent 

markets like RPA and BPM," commented 

Gammon. "In addition, leading 

established Capture vendors have 

augmented their technology with more 

AI, machine learning and cloud-based 

capabilities. This has all combined to 

create a dynamic market with established 

Stars being pressured by potential 

Disruptors and established Competitors 

looking to become Stars. Explorers with 

strong vision are also looking to advance 

their businesses." 

Vendors included in the 2022 

Infosource Global Capture Matrix were 

ABBYY, Aluma, Appian, Automation 

Anywhere, Ephesoft, Hypatos, 

Hyperscience, Hyland, IBM, inovoo, 

Insiders, I.R.I.S., ISIS Papyrus, 

KnowledgeLake, Kofax, OpenText, 

Rossum, TCG Process, UST, and xSuite. 

More info: www.info-source.com. 


Artificial intelligence 

to improve business 

process efficiency 

and people’s lives 

Introduce document data management with 

AI to your business 

The right digital document management 

strategy delivers: 

• Instant business intelligence 

• Collaborative working 

• Workflow automation 

• Management control 

• Security and compliance 

Capture, analyse and route document data 

faster, more accurately and more securely 

than ever before. 

Product of the Year 

Document Logistix 

Document Manager 5 

Visit our website 

www.document-logistix.com 

T +44 (0)1908 366 388 E info@document-logistix.com 

8 Copperhouse Court, Caldecotte, Milton Keynes MK7 8NL

Dm APPLICATION FOCUS: HR 

A joined up approach to 

Human Resources scanning 

If you are unsure whether your organisation should be 

scanning HR documents, Grace Schneider of Storetec 

has the answers 

Many Human Resources 

departments have seen a shift in 

the way they need to work in the 

past two years. The possibilities of 

hybrid/remote working or the need to 

work in an agile environment, many of 

which include hot-desking, have seen a 

change in mindset towards digital 

working. The traditional employee record 

saw ever-increasing amounts of paperwork 

stored in endless filing cabinets, all 

meticulously guarded by the HR team. 

Now we are seeing many HR teams still 

working with the old paper records as well 

as the electronic files they have 

accumulated since March 2020. A joinedup 

approach is needed. 

In a digital, post-pandemic era, you may 

find yourself contemplating, "What would 

be the benefits of having all our records 

available electronically?" We thought it 

would be helpful to remind you why a 

digital approach not only makes 

operational sense but will increase the 

efficiency of the whole department. 

EFFICIENT RETRIEVALS 

Your current physical filing system can be 

replicated electronically to ensure your 

documents are exactly where they always 

were, only digitally. Did you know it can 

take up to 3 minutes to search for a paper 

document in a filing cabinet? Turn this into 

just five seconds with a Document 

Management System (DMS). A modern 

DMS like FreeDocs has intuitive search 

capabilities allowing you to search for the 

information you need quickly andfficiently. 

12 



www.document-manager.com

APPLICATION FOCUS: HR Dm 

"HR STAFF HANDLE SENSITIVE INFORMATION ON A DAY-TO-DAY BASIS. FOR AS LONG AS DOCUMENTS EXIST IN 

HARD COPY FORMAT ALONE, THEY WILL ALWAYS BE AT RISK OF LOSS, THEFT, OR DAMAGE. THIS SIGNIFICANTLY 

INCREASES THE RISK OF NOT BEING ABLE TO FIND THAT CRITICAL DOCUMENT AT THE MOMENT YOU NEED IT. BY 

DIGITISING THE FILES THE SINGLE POINT OF FAILURE IS REMOVED AS DOCUMENTS CAN BE SECURELY STORED 

AND BACKED UP. THIS ENSURES THEY ARE NEVER AT RISK OF PERMANENT LOSS, WHILST ALSO FACILITATING 

FAST AND SAFE ACCESS THAT IS NOT LIMITED BY LOCATION." 

Your filing structure can remain the 

same or be simplified, as when working 

electronically rules can be put in place for 

document types to ensure that everyone 

in the HR team is working the same way. 

Your service provider should be able to 

apply naming conventions to index your 

documents and categorise the different 

document types such as Pre-Employment, 

Contract and Training etc. 

For your former paper records, Optical 

Character Recognition (OCR) technology 

can be applied to make the scanned 

documents searchable. This means every 

printed word, number or reference within 

the PDF file will be fully searchable, which 

in turn should reduce the need for 

complex structuring of the employee file. 

On top of this, review and retention dates 

can be added at a document level - which 

is particularly useful when working with 

leaver files or documents which can be 

removed in line with GDPR. 

REMOTE WORKING 

With many HR teams embracing hybrid, 

office and/or home working, access to 

information is essential to allowing the 

team to function efficiently no matter 

where they are working. With a cloud 

based DMS information is always 

available when it's needed. This approach 

can also see the HR team members 

working collaboratively with the same 

documents from the same file no matter 

where they happen to be located. 

INCREASED OFFICE SPACE 

Office space is always at a premium with 

every modern business. Having digital 

access to your information frees up this 

valuable resource and makes your 

organisation more agile. With the 

increase in hybrid working and hotdesking 

there may be an opportunity to 

downsize your office space. With a 

renewed focus on the working 

environment and staff wellness, more 

space in the office would mean the repurposing 

of an area used for filing into a 

breakout or creative space for employees 

to collaborate. 

ENHANCED SECURITY 

Human Resources staff handle sensitive 

information on a day-to-day basis. For as 

long as documents exist in hard copy 

format alone, they will always be at risk 

of loss, theft, or damage. This 

significantly increases the risk of not 

being able to find that critical document 

at the moment you need it. 

By digitising the files the single point of 

failure is removed as documents can be 

securely stored and backed up. This 

ensures they are never at risk of 

permanent loss, whilst also facilitating 

fast and safe access that is not limited by 

location. Furthermore, with an inventory 

of all records you can easily manage 

retention policies and ensure your 

business is GDPR compliant. 

RETENTION POLICIES 

Retention policies are not easy to 

implement with physical paper files to 

ensure that GDPR is adhered to. Finding 

information within a digital HR record is 

made easy when applying document 

types with fixed retention periods. This 

can also be automated. Working digitally 

will save the HR team a considerable 

amount of time whilst making GDPR 

compliance far easier. 

WHAT DO CUSTOMERS SAY? 

"At first, there was reticence from within 

the HR team due to security concerns, but 

this was quickly overcome when we 

realised how much more secure our 

documents can be," said one Storetec 

client recently. The client, a worldwide 

manufacturing company, had an initial 

scanning project in mind and has since 

expanded the digitisation project 

throughout the business: "Boxes were 

stacked on top of each other, and they 

were way too heavy to move; it was 

definitely a fire hazard and a health and 

safety risk. It took an age to find the 

information we needed but now our 

documents are available in seconds. We 

are working 2 days in and 3 days out of 

the office at the moment which is great 

now we have access to our files." 

EVERY DOCUMENT - IN SECONDS 

Digital copies of your Human Resource 

documents can be uploaded into a 

document management system like 

FreeDocs for 24/7 access from any 

location in the world. Search the entire 

database via pre-defined data fields, or via 

a content search utilising OCR technology 

to promptly and efficiently locate the 

document required. 

Support your paperless journey by 

becoming born-digital, with FreeDocs' 

new MS Office Uploader feature. You can 

easily upload any MS Office document or 

email into your database without having 

to print and scan it in. 

Already have a HR system? Storetec can 

collect, scan, and feed your existing 

system with scanned images. You don't 

need to lift a finger; we'll even shred the 

paper documents after they have been 

digitised If you have a HR scanning 

project in mind, or would just like to 

explore the options, get in touch with us 

at Storetec. 

More info: www.storetec.net 




13

Dm CASE STUDY: SKIPTON BUILDING SOCIETY 

Boosting business volumes 

Skipton Building Society has adopted RPA technology 

to automate repetitive business processes, driving up 

efficiency and empowering employees to focus on 

value-added activities 

Skipton Building Society has been 

helping people in the UK find a good 

place for their money since 1853. 

Today, the organisation empowers over 

one million customers to save for the 

future and secure their own homes. 

Business growth is a key goal: over the 

next five years, the company aims to 

increase its market share significantly, 

particularly in the areas of mortgages, 

savings and financial advice. 

Daryl Foster, Leader of Process 

Improvement, Support & Automation at 

Skipton Building Society, explains, "To make 

our bold business growth strategy a reality, 

we realised that we'd need to significantly 

increase our capacity to onboard and 

manage customers. In the past, most of 

our workflows depended on manual 

processes, which meant that any increase 

in volumes would demand 

a corresponding 

increase in 

headcount." 

With 

floorspace already at a premium at Skipton 

Building Society's head office, the 

organisation was keen to find another way 

to reach its growth goal. 

"To support today the levels of mortgage 

lending we're aiming for in five years' time, 

we'd need an extra 30 underwriters and 

perhaps even more mortgage advisors," 

Foster continues. "To keep our operational 

costs under tight control, we aimed to 

drive our growth while keeping our 

headcount flat. We knew that reducing 

manual work would be crucial to achieve 

that goal - and we started to explore 

opportunities to augment our standard 

approaches to change management with 

business process automation." 

Skipton Building Society decided to carry 

out an intensive evaluation of automation 

tools to determine the potential business 

benefits. After considering a number of 

different vendors, the organisation decided 

to run its proof-of-concept (POC) exercise 

using the Kofax robotic process 

automation platform: Kofax RPA. 

DEMONSTRABLE ROI 

"One of the first things we wanted to 

validate was that Kofax RPA was 

compatible with our business systems, 

which are based on the JADE Platform," 

explains Daryl Foster. "We also wanted to 

demonstrate clearly to the business that 

14 




CASE STUDY: SKIPTON BUILDING SOCIETY Dm 

automation could deliver the kind of 

return on investment we were targeting." 

As a first step, Skipton Building Society 

worked side-by-side with an expert 

developer from Kofax to deploy Kofax 

RPA in a test environment, and start 

building a software robot to support its 

mortgage team. 

"One of the first stages of the mortgage 

process is an assessment of the property 

to determine that the agreed price 

corresponds to its expected market value," 

explains Daryl Foster. "If we can, we 

perform valuations electronically using 

data from Rightmove, the UK's largest 

online real estate portal and property 

website. Although an electronic valuation 

is always more cost-effective than 

arranging a real-world survey of the 

property, it still took our mortgage team 

around five minutes to complete the 

process. We perform around 20,000 

electronic valuations per year, which 

consumed hundreds of person-hours of 

time - so there was a significant 

opportunity for improvement." 

With support from Kofax, Skipton 

Building Society designed a robot to drive 

the electronic valuation process from endto-end, 

in just three days as part of the 

proof-of-concept exercise. Recreating the 

steps that human workers would take 

when processing an electronic valuation 

through the Rightmove portal, the robot 

automatically searches for the property on 

the mortgage application, retrieves the 

estimated value from the website, and 

logs the data in Skipton Building Society's 

business systems. If the agreed price is 

significantly higher or lower than the 

estimated value, the robot either forwards 

the case for a standard, in-person 

valuation or to a human employee for 

further analysis. 

"Based on the success of the POC, the 

business approved a company-wide rollout 

of software robots," continues Daryl 

Foster. "After a formal vendor evaluation 

process, we selected Kofax RPA as our 

production solution for business process 

automation. As well as delivering on all 

our technical requirements, we felt that 

the Kofax solution offered the greatest 

range of functionality at the most 

competitive price point. 

"We had already been using Kofax 

Transformation to drive our document 

processing workflows for a number of 

years. The ability to integrate the Kofax 

RPA solution with our existing Kofax 

Transformation deployment gave us the 

confidence that we could drive significant 

savings in our document processing 

flows-particularly around the automatic 

categorisation of documents and forms. 

Working with Kofax on the deployment 

was a great experience. Kofax sent us an 

expert to upskill our lead developer, which 

help her hit the ground running with 

Kofax RPA." 

INCREASED CAPACITY, ADDED VALUE 

Today, Skipton Building Society is 

harnessing software robots to augment 

the capabilities of its human workforce - 

reducing the need for time-consuming 

manual work and increasing its capacity 

to take on new business. 

Daryl Foster comments: "Kofax RPA has 

already had a big impact on the 80 

members of our mortgage team. Today, 

our house valuation robot is achieving an 

89 percent straight-through processing 

rate, which translates to a time-saving of 

around 1,300 hours per year for the team. 

As well as increasing the team's capacity, 

the robot is allowing our underwriters to 

focus on more engaging activities that 

demand the human touch. In fact, 

members of the mortgage team are now 

spending more time on value-added 

activities such as responding to solicitors' 

questions, which contributes to a more 

motivated workforce at Skipton Building 

Society and a smoother mortgage 

application process for our customers." 

By adopting a creative approach to 

change management, Skipton Building 

Society has succeeded in engaging 

employees with the goals of the 

automation project. 

"One of the biggest risks with a robotics 

project is cultural, as many people are 

initially afraid that robots will eventually 

replace them," explains Foster. "From day 

one, we were working closely with the 

business to help them understand that 

robots were designed to take away the 

repetitive and menial aspects of their 

work-leaving them free to focus on the 

activities that most inspired them. As well 

as running frequent workshops and 

meetings with our team-members, we 

gave the business the chance to name 

their robots. The mortgage team named 

theirs 'Alfred' for Batman's faithful butler. 

We even share performance reviews for 

Alfred as if he were a real employee, 

which was also a fun and effective way to 

communicate the benefits of automation 

to the wider business." 

The organisation has since deployed 

robots to assist human workers in other 

areas of the business. In the treasury and 

settlements team, a robot now creates 

and delivers a margin report to one of 

Skipton Building Society's key financial 

services partners, reducing a 10-minute 

daily task down to 3.5 seconds. 

"We have around 20 processes that are 

currently candidates for automation, 

which could deliver around 11,000 

person-hours of time-savings within the 

next 12 months," says Daryl Foster. "One of 

these opportunities involves using the 

Kofax Cognitive Document Automation 

solution in Kofax RPA to automate the 

processing of savings instructions for our 

fixed-rate bond products. We receive 

around 30,000 forms from customers 

each year confirming what we should do 

with their savings when their bonds 

mature, and with our Kofax solutions 

we're confident that we can eliminate the 

need for manual work on the vast 

majority of those instructions." 

As Skipton Building Society moves into 

the next phase of its automation journey, 

the company is on track to gain the 

efficiency improvements it needs to 

achieve its bold growth goals. 

"If we can save another 11,000 hours of 

our people's time, that's the equivalent of 

around seven additional full-time 

equivalents," concludes Daryl Foster. "Our 

journey with automation is just 

beginning - but by augmenting our 

human workforce with software robots 

from Kofax, we're in a strong position to 

grow our business while keeping our 

costs lean." 

More info: www.kofax.com 




15

Dm MANAGEMENT: SUSTAINABILITY 

Sustainability: the next steps 

Martin Fairman, Sales & Marketing Director at Kyocera 

Document Solutions UK, describes how to make 

sustainability initiatives work in the real world 

Sustainability has been on the 

agenda of many a business leader 

in recent years and continues to 

occupy a prominent place in the news 

schedule. While the will to make 

positive change is a good first step, it's 

important to work out how to make 

these green ambitions a reality. Below 

are some areas companies can explore 

to ensure lasting change. 

TIME TO GO FURTHER 

Carbon offsetting has become a 

straightforward, viable and economical 

way of reducing an organisation's 

environmental impact. By embracing 

offsetting projects such as creating 

new green spaces or developing 

renewable energy facilities around the 

world, our carbon footprint can be 

significantly reduced. 

However, organisations should be 

taking a step further and moving 

towards becoming carbon-negative. 

This means combining offsetting 

initiatives with additional efforts to 

become even more sustainable across 

every aspect of your business. 

The ultimate aim is to reach a 

position where your organisation 

removes more carbon from the 

atmosphere than it emits. It's an 

aspirational goal and one that we're 

still a long way away from achieving, 

but there are several ways that we can 

make it possible. 

DIGITISE AND AUTOMATE 

A good first initiative for any business 

aiming to become carbon-negative is 

to conduct a thorough examination of 

the company's business practices and 

establish where energy usage and 

waste can be reduced. This includes 

areas such as energy-efficient lighting, 

heating in office spaces, electrical 

appliances and a commitment to 

products such as sustainable printer 

inks, devices made from recyclable 

materials and a switch to paperless 

processes. 

While the above measures are 

imperative, it's also important to 

consider more subtle changes such as 

increased digitisation and automation 

of key internal processes. For example, 

through the automation of tasks such 

as invoicing, organisations can 

drastically cut down paper usage while 

enhancing staff efficiency. When it 

comes to sustainability, even the 

smallest change can make a huge 

difference. 

MAXIMISE HYBRID WORKING 

Hybrid working seems set to become a 

permanent fixture for many officebased 

workers. Making the most of 

this is another step to take when 

moving towards carbon-negative 

status. 

A 2021 report discovered that 

transportation - of which the daily 

commute is a major part - produced 

the equivalent of 122 million tonnes of 

carbon dioxide in the UK in 2019, 

representing around 27% of the 

country's total greenhouse gas 

emissions. In simple terms, a reduction 

in travel, particularly by car, has been 

instrumental in driving these numbers 

down in the last couple of years. 

Continue giving employees the right to 

hybrid working, and businesses will 

reap the sustainability rewards for the 

foreseeable future. 

EMBRACE THE JOURNEY 

Taking sustainability initiatives to the 

next level requires significant work and 

long-term commitment, but by taking 

on the challenge with enthusiasm and 

determination, there's every reason to 

be optimistic. Think beyond 

established practices such as 

offsetting, and carbon-negative can be 

an achievable ambition. 

More info: 

www.kyoceradocumentsolutions.co.uk 


Kodak S2085f & S3000 Series Scanners 

BUILT FOR 

TODAY, 

READY FOR 

TOMORROW 

Business processes rely on the quality of the data extracted from the document for effective information. 

Together with the 2020 DM award winning Kodak Capture Pro Software the S2085f and S3000 Series Scanners 

are ideal for any document heavy process that needs to accurately convert paper into business-critical information 

at the edge. 

Simplified start-up 

and scanning 

On-board image 

processing 

Scan directly 

to apps 

Multi-user 

Connectivity 

Enhanced 

security 

Warranty and 

Service options 

For more information please call: 0845 757 3175, 

email: gb-info@kodakalaris.com or visit: https://www.alarisworld.com/

Dm STRATEGY: INTELLIGENT DOCUMENT PROCESSING 

Looking at the future of 

Intelligent Document Processing 

How did document processing become intelligent, asks 

Bill Galusha, Vice President, Product Marketing for AI 

Document Processing at ABBYY - and what does it 

mean for your organisation now and in the future? 

Document processing has come a 

long way over the years - from 

being essentially a production line 

task that relies on manual data entry via 

keyboard, to a process that harnesses 

technologies like AI and machine learning 

to extract actionable insights from the data 

within documents. 

But despite the progress, organisations still 

face real challenges when it comes to 

accessing and extracting data from 

documents, connecting to processes, and 

being able to make decisions in a timely 

manner. Many organisations are exploring 

intelligent document processing (IDP) as a 

way to meet these challenges. 

According to Gartner, the intelligent 

document processing market will hit 

US$4.8 billion in 2022. It's part of the much 

larger intelligent process automation 

market IDC estimates at $17.3 billion. So 

how exactly did document processing 

become intelligent? And how do the latest 

technologies impact how organisations can 

process documents to boost business 

efficiencies and outcomes? 

WHAT IS DOCUMENT PROCESSING? 

In brief, document processing is a field of 

research and a set of processes aimed at 

making an analogue document digital. It 

can be manually intensive. For example, 

faced with a need to process millions of visa 

and citizenship applications in 2007, a U.S. 

immigration agency turned to an army of 

about 1,000 contract workers to handle 

mailroom and data entry work. 

More than merely photographing or 

scanning a document, document 

processing aims to make it digitally 

intelligible. The ability to extract and classify 

information contained within paper and 

digital documents empowers organisations 

to manage and perform a wide range of 

business operations, such as purchasing, 

ordering, and on-boarding. 

Document processing is especially critical 

in delivering goods to consumers. When a 

customer completes an order online, the 

manufacturing company can then 

coordinate the process of acquiring 

materials, creating the product, and 

delivering it. Each step entails the use of 

documents between departments and 

their teams. 

This sequence of events depends on a 

high degree of accuracy and reliability. If 

any small piece of data from the 

documents isn't processed correctly, the 

result can be a domino effect of failures, 

from losing an invoice or payment to losing 

an order altogether. Ultimately, an 

inefficient and inaccurate operation can 

affect all aspects of a business. 

WHAT IS IDP? 

Over the years, document processing 

technology has added more intelligent 

capabilities. ISG, a leading global research 

and advisory firm, defines intelligent 

document processing (IDP) as software that 

uses AI technologies such as natural 

language processing (NLP), machine 

learning (ML), computer vision, and deep 

learning to filter and analyse large volumes 

of unstructured data from multiple formats 

for further processing, storage, and use in 

other applications. 

IDP has its roots in the first optical 

character recognition (OCR) solutions, 

which converted character images into 

machine-encoded text. While OCRtemplated 

approaches can handle highly 

structured data, they cannot handle 

unstructured data, which hides in 

"documents" like emails, PDFs, invoices, 

purchase orders, contracts, IDs, corporate 

tax filings, and more. This is significant 

because at least 80% of an organisation's 

data is unstructured. 

IDP for years remained a siloed mailroom 

or business process optimisation (BPO) 

function, isolated from critical 

engagements with customers, suppliers, 

and employees. Today, that is changing. IDP 

encompasses the processes in which 

content is used as part of customer and 

employee experiences. It begins with a rethinking 

of these processes, then targets 

modern, AI-based document processing 

"skills" to make the content available and 

actionable when and where it's needed. 

WHY IS THIS IMPORTANT? 

Across all industries, businesses are facing 

pressure to do more, faster, and with fewer 

skilled resources. At the same time, more 

organisations are focusing on improving 

experiences for customers and employees 

as a key to improving revenue, margins, 

and retention. 


STRATEGY: INTELLIGENT DOCUMENT PROCESSING Dm 

"IDP FOR YEARS REMAINED A SILOED MAILROOM OR BUSINESS PROCESS OPTIMISATION (BPO) FUNCTION, ISOLATED 

FROM CRITICAL ENGAGEMENTS WITH CUSTOMERS, SUPPLIERS, AND EMPLOYEES. TODAY, THAT IS CHANGING. IDP 

ENCOMPASSES THE PROCESSES IN WHICH CONTENT IS USED AS PART OF CUSTOMER AND EMPLOYEE EXPERIENCES. IT 

BEGINS WITH A RE-THINKING OF THESE PROCESSES, THEN TARGETS MODERN, AI-BASED DOCUMENT PROCESSING 

"SKILLS" TO MAKE THE CONTENT AVAILABLE AND ACTIONABLE WHEN AND WHERE IT'S NEEDED." 

IDP can deliver significant benefits on 

both counts. By applying document skills in 

a way that closely supports the way 

humans understand and manage content, 

IDP saves time and money while also 

reducing the risk of costly errors. From an 

experience perspective, employees are 

freed from the tedious tasks of reading and 

manually processing documents, while 

customers benefit from greater efficiency in 

document-based processes and decisions. 

For example, one leading beverage 

company's Accounts Payable department 

was struggling with manual, error-prone 

processes for keying invoice and credit data 

into SAP. The team needed an automated 

capture solution - something that could 

support multiple languages and currencies, 

as well as large-volume batch processing 

and complex data fields. Their new IDP 

solution scanned paper invoices, identified 

them with the correct data, and recognised 

them. From there, the digital documents 

and data were sent to human in the loop 

verification stations, then forwarded for 

approval. Finally, the data is exported in an 

XML file to the company's ERP solution. In 

its first three months, the IDP technology 

processed 2,000 batches, over 21,000 

documents, and nearly 40,000 pages - in a 

mix of five languages - without issues. 

IDP can also augment robotic process 

automation (RPA) for tasks such as 

transferring data from an invoice into an 

ERP system. However, for this to work, bots 

need to be smart enough to "read," 

"understand," and "make decisions" about 

the data they are processing. RPA on its 

own cannot understand unstructured 

documents. It needs AI to enable bots to 

have "content intelligence," so that they can 

do things like read and categorise 

documents, route documents, extract and 

validate data from documents, and other 

tasks related to understanding and 

processing unstructured content. 

Simple OCR tools that capture data 

simply don't cut it any more. Organisations 

need solutions that transform the content, 

context, relationships, and entities buried 

in documents into meaningful structured 

data, enabling vision, understanding, and 

insight. 

WHAT NEXT FOR IDP? 

The increase in digitisation is spurring 

companies to use IDP solutions to simplify 

and accelerate their document processing 

procedures. Intelligent automation 

platforms like RPA, BPM and CRM can, 

used correctly, speed processes and ready 

an organisation to add more experiential 

opportunities to engage with customers 

such as interactive mobile apps, cognitive 

virtual assistants that combine voice and 

conversational AI, and chatbots. 

IDP solutions need to keep pace with 

modern enterprises that have transitioned 

to low-code/no-code platforms and the 

cloud, especially in the age of hybrid 

workforces. Modern IDP solutions offer 

powerful features such as "skill designers" 

that make it easy for citizen developers to 

design, train, and publish document skills 

for all types of structured and unstructured 

documents with no coding required. They 

can turn documents into actionable data 

with pre-trained, ready-to-use skills for a 

variety of documents, saving development 

time and gaining quicker ROI. 

Modern IDP solutions should also easily 

integrate out of the box with intelligent 

automation platforms, while making skills 

auto-discoverable from RPA, BPM, 

chatbots, mobile apps, and more. And 

they should improve accuracy with 

continuous learning, making business 

processes more efficient over time and 

requiring less human intervention. 

THE FUTURE IS NOW 

As the future of work fast becomes the 

present, IDP is playing a significant role in 

the digital transformation of a broad 

variety of industries - whether re-thinking 

document-centric processes for the 

financial services industry, automating 

shipping processes in transportation and 

logistics, impacting the automation of 

accounts payable, loan and insurance 

processing, and more. 

The combination of low-code/no-code 

platforms, the cloud, and a citizendeveloper-friendly 

user experience is 

revolutionising the way AI-enabled skills 

are created, trained, and published, 

thereby speeding learning curves and 

making it easy to apply IDP technology 

across many business functions and 

automation systems. 

More info: www.abbyy.com/vantage 




19

Dm STRATEGY: DIGITAL TRANSFORMATION 

Optimising digital transformation in 

regulated industries 

While digital transformation activity has reached peak levels in non-regulated industries, 

in strictly-controlled markets progress has been much slower. Max Kelleher of Generis 

runs through some of the more critical practical considerations when companies are 

looking to transform critical processes across more than one function 

Too often where attempts at digital 

process and content 

transformation have been made in 

heavily regulated industries, ambitions 

have been specific to a single use case. 

The risk with this is that one element of 

the organisation becomes more 

dynamic, while adjacent departments 

remain held back by the same 

bottlenecks and lack of visibility. This is 

costing organisations dearly in 

compromised efficiency and 

productivity - not to mention a 

loss of insight and control 

along business processes 

spanning more than one 

business function. 

Wide-reaching 

transformation - 

which transcends 

specific use cases 

and departmental 

divides - 

demands a 

different 

approach. Here, 

the emphasis is 

at least as much 

on restructuring 

teams and 

achieving 

consistent data 

governance as it is 

on finding the right 

technology solution. 

Here are some examples 

of what this shift might 

mean: 

1. Rethinking IT-enabled process 

transformation: organisational changes 

Traditionally, companies would look to 

capture all main business requirements 

up front and then identify a software 

system that ticked all of those boxes. As 

well as being slow and laborious, this 

leads to the same cycle being repeated 

every 2-3 years as new needs are 

identified or technology moves on. In 

the meantime, as employees change 

roles, any cross-functional knowledge 

that has been amassed may be eroded. 

Continuous innovation and process 

improvement is a much more 

sustainable way forward. This involves 

business teams and technology experts 

working more closely together to keep 

pace with change, and to ensure that 

new requirements and opportunities are 

considered from all angles: 

Assignment of process transformation 

ownership 

For transformations to extend beyond a 

single business function, you'll need to 

identify an individual attached to each 

critical business process to serve as its 

'Head of Transformation'. 

IT expertise brought closer to business 

users 

Assign a member of the IT team to each 

process, too, to act as a liaison between 

those trying to effect transformation 

and the central IT department. This role 

will involve guiding the process team so 

they understand what's possible, and 

how to maximise an individual's 

function's capabilities while also 

achieving a smoother flow of activity 

20 




STRATEGY: DIGITAL TRANSFORMATION Dm 

"TRADITIONALLY, COMPANIES WOULD LOOK TO CAPTURE ALL MAIN BUSINESS REQUIREMENTS UP FRONT AND 

THEN IDENTIFY A SOFTWARE SYSTEM THAT TICKED ALL OF THOSE BOXES. AS WELL AS BEING SLOW AND 

LABORIOUS, THIS LEADS TO THE SAME CYCLE BEING REPEATED EVERY 2-3 YEARS AS NEW NEEDS ARE 

IDENTIFIED OR TECHNOLOGY MOVES ON. IN THE MEANTIME, AS EMPLOYEES CHANGE ROLES, ANY CROSS- 

FUNCTIONAL KNOWLEDGE THAT HAS BEEN AMASSED MAY BE ERODED. CONTINUOUS INNOVATION AND 

PROCESS IMPROVEMENT IS A MUCH MORE SUSTAINABLE WAY FORWARD." 

with adjacent functions. 

Collaboration between respective 

Heads of Transformation 

The heads of transformation for 

different processes should be in close 

contact, to build a rounded 

understanding of everyone's needs. 

(That could be why a particular format 

might be needed for a particular type 

of document, why data needs to be 

presented in a certain way, or how 

new industry requirements are 

perceived to be pushing changes in the 

way they work, etc.) 

Such collaboration will help functions 

align their respective transformation 

priorities, and iron out any areas of 

overlap or conflict - optimising the 

overall roadmap. 

Deployment of an adaptable platform 

(rather than an all-in-one solution) 

Once the collective requirements have 

been agreed, it's time to consider what 

the supporting IT environment should 

look like. 

In this dynamic digital age it's unlikely 

that a single software solution will 

provide sufficient scope and flexibility, 

so look for a platform that transcends 

individual use cases. This will allow 

each team to adapt the design and 

implementation to their own needs, 

but without compromising the flow of 

a process or the exchange of related 

content with adjacent functions. 

An emphasis on reusability & 

commonality 

Basing everything on a reusable, 

common platform will ensure you can 

support the different ways teams need 

to view and work with shared data and 

content assets - in the context of their 

current work. It will also prevent new 

silos from forming. 

From now on, business process 

owners will have more control over the 

design of their own technology 

capabilities too, without having to call 

on the IT department for help with 

associated integration or data 

mapping. 

Consistent, seamless data & content 

access in a process-relevant context 

By separating the very accessible look 

and feel of the system front-end from 

the data and content management 

layer, companies can empower each 

set of functional users to determine 

the data and content assets they need 

and how they want to view them to 

best deliver their workflows. 

2. Rethinking IT delivery: embracing 

continuous, cross-functional 

innovation 

This isn't about throwing out 

everything that's gone before, but 

rather underpinning inter-function 

fluidity with a foundational platform - 

one that supports timely access to the 

right data and content at the point of 

need within a process. 

This agile platform must suit the 

business processes of all groups and 

departments in the organisation. 

Gartner points to the trend in 

'composable' platforms: highlyconfigurable, 

low-code or no-code 

platforms that can be adapted readily 

for each intended audience or use 

case. In the context of complex, 

regulated business processes spanning 

more than one function, such 

adaptability is ideal to support the 

particular functionality and design 

preferences of each team. 

3. Maintaining a joined-up approach 

to onward improvements 

By maintaining strong lines of 

communication, and basing all digital 

process transformation on a common 

platform harnessing the same data and 

content, companies in regulated 

industries will find it much easier to 

innovate with regulated activity - both 

now and in the future. 

Without a cross-functional view and 

approach to process transformation, 

the danger is that old habits will reemerge 

and individual teams will fall 

back into discrete budget spend, local 

apps and content silos - taking them 

back to square one. A more open 

mindset and a holistic approach, on 

the other hand, will maximise the 

scope to keep innovating - with 

improvements to the benefit of all. 

Generis's full guide, 'Digital 

transformation: a guide for regulated 

companies - Organisational & IT 

considerations when improving GxP 

processes across departmental 

boundaries', is available for download 

at the URL below. 

More info: www.generiscorp.com 




21

Dm MANAGEMENT: ELECTRONIC DOCUMENTS 

Navigating the complexities of 

securely transmitting digital 

documents 

Companies today face a range of challenges as they 

navigate the complexities associated with secure digital 

transmission of their important documents, writes Scott 

Wilson, Vice President of International Sales and Support 

at eFax. 

Sending and receiving important, 

mission-critical, or time-sensitive 

documents - whether as an email 

attachment, via a file-sharing app, or 

as a digital fax - is today a critical 

component of business processes and 

communication. 

Digital documents are now a primary 

form of business communication, and 

everything from contracts and to 

proposals and RFQs should be 

considered data that is governed by 

compliance and security regulations. 

Let's examine the four leading 

considerations for businesses when it 

comes to secure digital document 

transmission. 

1. The cloud as a document platform 

When managing electronic 

documents, companies and 

organisations must solve the challenge 

of, on the one hand, providing 

frictionless access to authorised staff 

members while prohibiting access to 

non-authorised staff and maintaining 

security as well. 

Many companies rely on off-the-shelf 

file-sharing apps and services for their 

delivery of electronic documents. But 

in practice, these platforms do not 

offer secure and auditable means of 

faxing, emailing, or transmitting 

electronic documents. 

File-sharing apps and services are 

designed for use in daily exchanges 

between colleagues and teams. They're 

unsuited for one-off transmissions of 

single documents 

In light of the limitations of filesharing 

platforms, companies are 

considering alternative options - 

including establishing internal fax 

servers, document servers and other 

transmission platforms. These internal 

document delivery systems are often 

deemed closed systems. 

However, they are ill-suited to deliver 

electronic documents to external third 

parties, especially those who may only 

request electronic documents on an 

infrequent basis - such as contracts, 

records, instructions, and generic 

statements. 

2. Managing and storing digital 

documents 

To manage and store digital or 

electronic documents, let's first define 

what they are. The term "digital 

documents" encompasses a wide 

range of technologies and formats, 

from PDFs to digital faxes to scanned 

paper documents. 

The definition of a "digital document" 

depends on the context of the 

company using it and how that use is 

affected by company policy and 

compliance requirements. The all-ornothing 

approach is the easiest way 

22 




MANAGEMENT: ELECTRONIC DOCUMENTS Dm 

"THE INTRODUCTION OF E-DOCUMENTS AS A SUBSET OF DATA FILES BRINGS WITH IT NEW SECURITY CONCERNS. 

ENABLING E-DOCUMENTS TO BE PORTABLE WHILE STILL PRESERVING THEIR SECURITY DURING TRANSMISSION IS 

A PRIORITY. FOR E-DOCUMENTS TO BE CONSIDERED SECURE, THE SAME UNIVERSAL POLICY RULES AND 

ACCOUNTABILITY REQUIREMENTS MUST BE APPLIED, REGARDLESS OF WHICH TRANSMISSION MEDIUM OR 

SERVICE IS USED." 

for most organisations to manage 

their electronic documents and is 

based on the idea that any content 

that is sent electronically counts as a 

digital document and must be 

managed. 

As long as digital documents can 

only be transmitted through 

managed email, fax services, or other 

systems that prevent data leakage, 

the origin of data within them 

becomes less of a concern. Traditional 

security policies can be used to 

control access to the files, while the 

transmission of information can focus 

upon the digital documents 

themselves. 

3. PCI Compliance 

In 2006, the PCI Security Standards 

Council (PCI SSC) launched a set of 

new requirements designed to ensure 

a secure credit card environment 

among all companies that process, 

store, or transmit credit card 

information. In order to help 

businesses, accept credit cards safely, 

the SSC provides a comprehensive 

framework of rules and guidelines, 

plus tools and support resources. 

Initial encryption standards that 

previously only applied to merchant 

transactions were extended to cover 

encrypted transactions on the 

internet. Credit card companies' 

security protocols are based on Data 

Security Standard (PCI DSS), which is 

compulsory among the payment card 

industry. 

Cardholders' sensitive financial 

information is kept secure by PCI 

compliance standards, preventing 

fraud, and minimising data breaches. 

Information that is unencrypted is 

more vulnerable to hacking. In 

addition to identity theft, hackers can 

use the cardholder's sensitive 

information for a multitude of 

fraudulent activities. Compliance with 

PCI is an industry mandate and those 

who fail to comply can be fined for 

violating agreements and negligence. 

Furthermore, those without it are at 

risk of theft and fraud caused by data 

breaches. 

PCI Compliance means your systems 

are secure and reduces the possibility 

of data breaches. Suffering even a 

single high-profile security breach 

can ruin your brand reputation and 

cause customers to lose trust in your 

ability to protect sensitive credit card 

information and demolish your 

customer loyalty. In addition to 

negatively impacting the reputation 

of a business, data breaches can 

result in lawsuits, insurance claims, 

cancelled accounts, payment card 

issuer fines, and fines from 

government agencies. 

4. Security of e-documents 

The introduction of e-documents as a 

subset of data files brings with it new 

security concerns. Enabling e- 

documents to be portable while still 

preserving their security during 

transmission is a priority. For e- 

documents to be considered secure, 

the same universal policy rules and 

accountability requirements must be 

applied, regardless of which 

transmission medium or service is 

used. 

E-document transmission can be 

provided through cloud-based 

services. However, adopting these 

services can lead to a closed platform 

that makes it difficult for users to 

share electronic documents - and 

which therefore might also negatively 

affect productivity. 

To properly secure electronic 

documents, organisations can 

combine open-platform technologies 

with cloud-based service tools. It 

should offer encryption of e- 

document transmission, security 

controls to allow or deny the 

transmission of e-documents, 

integrated faxing, email, and e- 

document transmission capabilities, 

and an easy-to-use interface designed 

to work across multiple operating 

systems and browsers. 

More info: www.efax.co.uk 




23

Dm CASE STUDY: BLACKPOOL TEACHING HOSPITALS 

Getting rid of paper once and for all 

Blackpool Teaching Hospitals NHS Trust has implemented document management 

solutions to deliver digital records and enhance patient care, with over 50,000 paper files 

already scanned and available electronically to clinicians 

Blackpool Teaching Hospitals NHS 

Foundation Trust has 

implemented an electronic 

document and records management 

system (EDRMS) from CCube Solutions 

in order to store legacy and dayforward 

paper medical records as part 

of a substantial investment to deliver 

digitally-enabled care. 

Blackpool Teaching Hospitals NHS 

Foundation Trust is situated on the west 

coast of Lancashire and operates within 

a regional health economy catchment 

area that spans Lancashire and South 

Cumbria, supporting a population of 1.6 

million and an estimated 18 million 

visitors to the seaside town of Blackpool. 

The Trust also provides specialist tertiary 

care for cardiac and haematology 

services across this 

region, as well as 

hosting the 

National Artificial Eye Service. 

The EDRMS project is part of a major 

digital transformation change 

programme within the Trust - to boost 

clinical and organisational efficiency - 

which will also see the procurement of a 

new organisational-wide Electronic 

Patient Records (EPR) system and the 

integration of the two new platforms 

together. 

100% AVAILABILITY 

Fully operational and 'live' as of early 

April 2022, 7,500 clinical staff will be 

trained to the use the CCube EDRMS to 

ultimately access all of the Trust's medical 

files - totalling around 650,000 patient 

records all of which are in the process of 

being scanned. This will help support the 

Trust's busy workload of 32,000 

outpatient appointments per month, 

delivered primarily from its large 

Blackpool Victoria Hospital site. 

EDRMS provides instant access to 

medical records, enhances patient 

safety through 100% notes availability, 

improves clinical effectiveness, 

enhances security and auditing and 

saves money. It is also allowing storage 

areas to be converted into much 

needed clinical space. 

Geoff Burrow, Blackpool Teaching 

Hospitals' Chief Information Officer, 

explains, "Covid obviously delayed our 

progress with this project, but we're 

now fully operational with EDRMS and 

focused on getting rid of the 

paper. Over 

24 




CASE STUDY: BLACKPOOL TEACHING HOSPITALS Dm 

"OUR RESEARCH SHOWS THAT ON AVERAGE A PAPER RECORD IS HANDLED 10 TO 15 TIMES FROM STORAGE TO 

DELIVERY. NOT ONLY IS THERE AN INFECTION RISK AS PEOPLE TOUCH THE PAPER BUT THE COSTS JUST KEEP 

MOUNTING EACH TIME FILES ARE REQUESTED AND THEN PUT AWAY. IT IS SUPER TO SUPPORT BLACKPOOL 

TEACHING HOSPITALS IN ADDRESSING THIS: AN 'INVEST TO SAVE' PROCESS TO GET RID OF THE PAPER ONCE 

AND FOR ALL WHICH WILL MASSIVELY INCREASE EFFICIENCY, IMPROVE STAFF PRODUCTIVITY AND ENHANCE THE 

OVERALL CARE PROVIDED TO PATIENTS LOCALLY." 

50,000 paper records have already 

been scanned in, each containing 

about 300 pages." 

The vast workload to scan all paper 

notes is being done in two ways. First, 

the Trust has invested in creating its 

own scanning department where 35 

staff use 10 Opex Falcon scanners, 

supplied by CCube Solutions, to process 

the paperwork. Second, scanning has 

also been outsourced within the 

National Health Service to the NHS 

Business Services Authority (NHSBSA) - 

one of the largest specialist scanning 

operators in Europe - who use the same 

Opex Falcon equipment. 

A not-for-profit arm's length body of 

the Department of Health and Social 

Care, the NHSBSA has a long track 

record in document scanning given its 

expertise and heritage processing all 

paper prescriptions in the UK which still 

total tens of millions per month. 

EASY AND INTUITIVE 

The Opex Falcon scanners are rated at 

116 pages per minute at 300 dpi - the 

resolution recommended to meet BS 

10008, a best practice records standard 

for the implementation and operation of 

electronic information management 

systems, including the storage, 

extraction and transfer of information. 

Burrow says, "CCube EDRMS is 

designed to literally be an online version 

of the paper record and has six sections 

busy clinicians are familiar with. This 

makes it easy and intuitive for them to 

find the documents they need whether 

it be clinical correspondence, clinical 

notes, treatment documents, 

investigation reports, safeguarding 

documents and so on." 

Given the transition under way 

between paper and electronic notes, 

when clinicians log into the Trust's 

Patient Administration System (PAS) 

today, they are currently presented with 

a marker to show whether the patient's 

record is available digitally or still in 

paper format. 

Burrow adds, "We're currently working 

on the detail but the strategy will be to 

adopt scan-on-demand so that when a 

patient is booked for an appointment, 

their notes are pulled from the library, 

digitised ahead of time and then made 

available in the CCube EDRMS. This then 

saves moving any paper files about." 

The shift from paper to digital health 

records will deliver a variety of other 

benefits: 

 

 

 

100% notes availability. Electronic 

health records are available at the 

touch of a button to the right 

person at any time. This avoids 

delays in patients receiving 

treatment - or even appointments 

cancelled - if their paperwork isn't 

readily available. 

Remote and multi-user access. 

Remote and multi-user access to 

health records is now delivered 24/7. 

This is key given the 'new normal' of 

remote working post pandemic and 

the requirement for multidisciplinary 

teams to collaborate 

together - and view medical notes at 

the same time - to provide care to 

an individual. 

'In context' access to medical records 

to be offered. As the Trust is 

 

currently procuring a new 

organisational-wide EPR, once this 

is finalised and the software 

deployed, a link will be added so 

that clinicians opening a patient's 

record in the EPR can see - in 

context - the legacy digitised health 

record held in the EDRMS, too. This 

links the two systems together. 

Security and data integrity is 

enhanced. Scanning records vastly 

improves the security of 

confidential patient information as 

files once digitised cannot degrade, 

be lost or be misplaced. Data is 

also backed up, access to the 

system logged and audited, and 

information lifecycle management 

rules applied to the data. 

The CCube EDRMS runs on Dell EMC 

server and storage systems in the 

Trust's two on-premise data centres, 

dual-linked for resilience to ensure 

system availability and uptime. 

Vijay Magon, CCube Solutions' 

managing director, commented, "Our 

research shows that on average a 

paper record is handled 10 to 15 times 

from storage to delivery. Not only is 

there an infection risk as people touch 

the paper but the costs just keep 

mounting each time files are requested 

and then put away. It is super to 

support Blackpool Teaching Hospitals 

in addressing this: an 'invest to save' 

process to get rid of the paper once 

and for all which will massively 

increase efficiency, improve staff 

productivity and enhance the overall 

care provided to patients locally." 

More info: www.ccubesolutions.com 




25

Dm RESEARCH: DIGITAL TRANSFORMATION 

Culture shifts and technology innovation 

required for the 'new digital norm' 

New research suggests that while companies are building better digital habits and 

systems, more still needs to be done 

different from a tech lead for their DX 

initiatives. 

Shaping digital culture - When asked 

what measures DX leaders are considering 

to transform the organisation's culture 

effectively, the following three were 

ranked the highest: promoting change in 

management awareness, redefining the 

missions and evaluations of existing 

businesses and new businesses, and 

promoting behavioural change in 

individuals by renewing the company's 

purpose and action guidelines. 

Nutanix has announced the findings 

of a recently commissioned survey, 

outlining that a shift is needed 

from digital culture to value realisation. 

Surveying leaders across EMEA, the IDC 

InfoBrief, 'From Digital Culture to Value 

Realisation' showed that 84% of IT leads 

in EMEA are under pressure to deliver on 

digital transformation strategies, and 90% 

of organisations in EMEA recognise that 

having a digital-first approach is now a 

must-have. 

"With the pandemic accelerating the rate 

at which companies have invested in and 

deployed digital solutions, IDC predicts 

that in 2022 more than half of the global 

economy will be based on or influenced 

by digital solutions," commented Sammy 

Zoghlami, SVP EMEA at Nutanix. "Digitalfirst 

not only requires a system rethink, 

but it also requires a corporate mindset 

where all C-suite executives see their 

digital technologies as the catalyst for 

business growth." 

The survey shows that translating digital 

investments into new revenue streams is a 

top priority. Yet respondents believe the 

onus can no longer rest solely on the 

shoulders of the IT department and need 

to be embraced by the C-suite as globally 

we come to terms with what a digital 

culture, digital infrastructure and digitalfirst 

means to an organisation. Key 

findings from the survey revealed: 

Turning investments into revenue - Over 

64% of EMEA organisations say they have 

a digital strategy in place. Still, only 3% 

say they have an enterprise-wide digital 

strategy that has led to new revenue 

streams. There is, however, a disconnect 

between business, of which 32% state 

they are in a proof-of-concept pilot stage 

for their digital projects and IT, of whom 

only 5% say their companies are 

developing digital strategies to support 

new revenue streams. 

From IT to C-suite - Respondents are clear 

that for a digital strategy to have an 

impact, it is essential to bid farewell to 

hierarchical structures and move to more 

fluid and orchestrated approaches 

between IT and leadership teams. Out of 

the respondents questioned, at least 47% 

say that the sign-off belongs to a CXO 

Key pillars for shaping digital culture - 

According to the survey, three key pillars 

stand out in how C-suites must cooperate 

to create the digital culture, using the 

cloud as the enabler for all three digital 

culture streams. These are value 

economics, data-driven innovation and 

the future workplace. The numbers to 

support this show that 50% of EMEA 

organisations think that additional 

investments in managed infrastructure 

will help deliver better digital value, and 

30% say they are co-creating new 

products with customers and partners. 

In terms of the workplace, 35% of 

organisations think that ensuring equal 

access to information and digital tools to 

all staff regardless of location will 

challenge the future workplace. 

"As much as embracing digital-first 

systems requires a culture shift, it still 

requires a technology makeover so that a 

business can innovate, partner and 

explore new revenue streams," 

commented Andrea Siviero, Associate 

Research Director at IDC. "Looking ahead, 

those that invest in people, innovate on 

data and automate processes, will have 

built the business resilience needed by the 

modern enterprise." 

More info: www.nutanix.com 


www.ccubesolutions.com 

DELIVERING 

DIGITAL 

HEALTHCARE 

CCube software suite currently manages 

some 450 million documents containing over 

52 billion pages for 32 million patients 

across 30 NHS organisations around the UK. 

Some of our NHS sites have been using the 

solution for over 20 years. Data on realisable 

benefits, from just three of our sites, shows 

a collective saving of c.£35M over 10 years. 

COMPLIANT & ACCREDITED 

RECOGNISED BY THE INDUSTRY

Dm OPINION: ARCHIVE DIGITISATION 

Digitisation offers a multitude of 

advantages that overlap with the 

qualities essential to innovation. The 

innate openness and generativity of the 

digital realm make it an ideal space for 

innovative ideas to be created, developed, 

and widely shared. For instance, the greater 

accessibility of digital resources expands the 

pool of knowledge that can be recruited, 

leading to unexpected and original 

outcomes. Furthermore, the democratising 

drive of these digital resources brings in 

The power of the crowd 

Kaycee Jaeger of e-ImageData looks at how innovative 

approaches such as crowdsourcing, combined with 

technologies for capturing microfilm content, are 

revolutionising the way that important archives can be 

digitised for future generations 

new contributors, often from outside of 

elite institutions, who provide fresh 

perspectives and challenge assumptions. 

The COVID-19 pandemic has not only 

accelerated digitisation processes but also 

increased efforts to harness these processes 

and find innovative solutions to familiar or 

emerging problems. Thus, an open 

approach to digitisation and innovation has 

the potential to promote resilience in a 

moment of rapid economic, cultural, and 

social change. 

OPTIMISING DATA 

In a digital economy, data is a significant 

engine for innovation. It can be utilised to 

better understand customers/users, 

monitor evolving trends, streamline 

workflows, or identify research pathways. 

Therefore, data is a fundamental tool for 

building agile, adaptive business and 

service models to meet variable markets 

and consumer demands. 

Institutions that fail to fully optimise this 

data risk stagnation and may struggle to 

compete in ever-changing conditions. The 

core value of digital data cannot be 

underestimated and pertains to all kinds of 

organisations, both private companies and 

the public sector. 

However, the accessibility and applicability 

of data are severely limited when it is 

contained in outdated forms, such as 

microfilm. Converting microfilm data into 

digital forms is imperative so it can be 

28 




OPINION: ARCHIVE DIGITISATION Dm 

"DIGITISATION OF ARCHIVAL RESOURCES MEANS THEY CAN BE ANALYSED BY 

THOUSANDS OF KEEN VOLUNTEERS ACROSS THE GLOBE. CROWDSOURCING 

ALLOWS LARGE-SCALE RESEARCH PROJECTS TO BE UNDERTAKEN AT A LOW 

COST, AS WELL AS NURTURING TRUST AND COMMUNITY BETWEEN 

ACADEMIC INSTITUTIONS AND THE GENERAL PUBLIC. SUCCESSFUL 

CROWDSOURCING PROJECTS HAVE BEEN ESTABLISHED IN MULTIPLE 

DISCIPLINES, FROM ASTRONOMY TO ART HISTORY." 

effectively organised, mined, and adapted 

to boost innovation. 

The ScanPro All-In-One range allows for 

the efficient digitisation of microfilm 

records and archives. Additionally, its 

industry-leading features seamlessly 

integrate microfilm scans into research 

and innovation. The PowerScan 

Productivity Suite includes fast, accurate, 

searchable OCR software to aid quick and 

thorough research. For more detail, the 

INFO-Link option enables specific 

keywords and topics to be explored with 

direct links to online reference sources. 

FACILITATING COLLABORATION 

The digitisation process itself is suited to a 

collaborative strategy. Rather than a 

single event, digitisation should be 

viewed as an ongoing effort, 

encompassing diverse factors from IT 

infrastructure to metadata and online 

delivery. Drawing on a range of expertise 

throughout this dynamic process ensures 

that improvements can continuously be 

made to the quality, usefulness, and 

presentation of digital materials. 

Digitising resources creates a 

collaborative ecosystem that crosses 

traditional hierarchies, boundaries, and 

organisational structures. This digital 

network connects different users with the 

resources they need to contribute to 

innovation and propose solutions to 

complex business or societal problems. 

Researchers benefit from an interdisciplinary 

approach, with knowledge 

from various fields being brought to bear 

on digitised historical documents and 

artefacts. For companies, an open 

digitised ecosystem invites collaboration 

between disparate departments, which 

generates unique ideas and fosters a 

cohesive team spirit. 

INNOVATING IN ARCHIVES 

Some organisations are taking digital 

collaboration even further through 

crowdsourcing projects. Digitisation of 

archival resources means they can be 

analysed by thousands of keen volunteers 

across the globe. Crowdsourcing allows 

large-scale research projects to be 

undertaken at a low cost, as well as 

nurturing trust and community between 

academic institutions and the general 

public. Successful crowdsourcing projects 

have been established in multiple 

disciplines, from astronomy to art history. 

One well-known crowdsourcing 

initiative is Galaxy Zoo, which enrols 

volunteers to classify distant galaxies by 

shape, using digital images from the Dark 

Energy Camera Legacy Survey and its 

telescope in Chile. Another example is the 

Citizen Archivist project at the National 

Archives Innovation Hub, encouraging 

volunteers to tag and transcribe historical 

records and thereby improve their 

searchability. 

In addition to exponentially increasing 

the scale of research, crowdsourcing 

projects build engagement. The aims of 

archival research often reach beyond the 

records themselves, seeking to cultivate 

public participation and promote the 

sharing of material. Digital crowdsourcing 

projects fulfil this mission by enabling the 

public to feel involved in research, learn 

new skills, and experience the excitement 

of viewing a newly discovered galaxy or 

uncovering a fascinating insight in 

historical documents. 

Without digitisation, these innovative 

research projects could never have 

achieved such impressive scales or made 

so many exciting discoveries. The 

possibilities offered by the digital realm 

are generating new, cutting-edge ways to 

preserve documentary heritage, integrate 

it into inter-disciplinary research, and 

share this heritage with a wider audience. 

More info: www.e-imagedata.com 

ACCELERATING DIGITISATION WITH SCANPRO 

There no longer needs to be a frustrating time lag between deciding to embrace the benefits of digitisation and actually reaping its 

creative rewards. With the ScanPro All-In-One models, microfilm archives are efficiently digitised, so you can start analysing and 

sharing the wealth of material right away. 

All scanners come with a free 6 month ScanPro Advantage membership, including the advanced AUTO-Scan Pro software that 

scans up to 100 images per minute. Moreover, AUTO-Scan Quality Assurance guarantees total image capture, providing an 

automated digitisation process that eliminates the requirement for time-consuming checks. Popular features such as the 'magic 

button' make microfilm digitisation smooth, quick, and intuitive. 




29

Dm MANAGEMENT: RECRUITMENT 

Work smarter, work anywhere 

Antti Nivala, founder and CEO at M-Files Corporation, 

argues that digitisation can not only help businesses to 

prosper, but also alleviate the ongoing recruitment crisis 


MANAGEMENT: RECRUITMENT Dm 

This month, business advisory firm 

BDO announced that 31% of small to 

medium-sized firms are hanging back 

on their hiring due to the lack of 

apprentices available. Businesses face two 

daily challenges: an overwhelming 

shortage of skilled staff and the 

unbearable rise in recruitment costs. 

Over the last two years, business leaders 

have had to do their fair share of juggling 

adaptability while dodging the Covid crisis. 

They've been coping with sick staff and a 

sudden shift to remote working, but the 

problems don't end there. The previous 12 

months have seen increased interest rates, 

including the National Insurance rise (due 

in April 2022), and an overall uncertain 

economic future. These are all costs that 

small to medium-sized businesses could 

do without. 

THE SLOW RETURN TO NORMAL 

So how can businesses feel secure during 

a recruitment crisis? First, we need to 

examine why enterprises are struggling to 

find workers. Today's worker has very 

different objectives from 2 years ago. 

Many are switching to hybrid working ? 

retail and wholesale sectors are suffering 

the most (around 40% under hiring) 

because these sectors are in-person where 

tasks can't be carried out remotely. There 

are also health concerns ? some workers 

want to wait until the dust settles before 

venturing into the workplace again. 

Overall, the return to normal is slower 

than initially anticipated. 

So, while business leaders spend too 

much time and money trying to attract 

the right staff, they will need to find time 

elsewhere to productively carry out their 

business to ensure that that does not 

suffer because of time spent on 

recruiting. Firms are spending much of 

2022 looking for ways to improve 

productivity and efficiency for two 

reasons: first, to streamline their business 

activities, and second, to ensure that they 

are in a better position to hire the right 

staff and retain them. 

Since 2012, when many first heard the 

term' digital transformation,' business 

leaders have filtered into their strategies 

software to collect data to shape how they 

"WHILE BUSINESS LEADERS SPEND TOO MUCH TIME AND MONEY 

TRYING TO ATTRACT THE RIGHT STAFF, THEY WILL NEED TO FIND TIME 

ELSEWHERE TO PRODUCTIVELY CARRY OUT THEIR BUSINESS TO ENSURE 

THAT THAT DOES NOT SUFFER BECAUSE OF TIME SPENT ON RECRUITING. 

FIRMS ARE SPENDING MUCH OF 2022 LOOKING FOR WAYS TO IMPROVE 

PRODUCTIVITY AND EFFICIENCY FOR TWO REASONS: FIRST, TO 

STREAMLINE THEIR BUSINESS ACTIVITIES, AND SECOND, TO ENSURE 

THAT THEY ARE IN A BETTER POSITION TO HIRE THE RIGHT STAFF AND 

RETAIN THEM." 

operate, manage teams, and effectively 

market their brand, products, and services. 

Yet it has taken longer to shift document 

management to a system remote from 

paper, for most businesses, since the mid- 

1980s. Many small firms are still clinging 

faithfully to their filing cabinets. 

THE ROLE OF DIGITAL 

TRANSFORMATION 

A digital filing system can convert the 

traditional filing cabinet into a digital 

format. This makes it easier to find 

information when businesses need it 

most, but it also makes the arduous 

process of storing any size of documents 

and files effortless. 

How does this connect to the workforce 

shortage and help businesses remain 

intact during these volatile times? 

Enterprises juggle operational 

commitments and staff retention daily. 

Yet, according to BDO, only 21% of 

companies are taking serious steps to 

ensure that they can offer employees 

present and future the benefits of 

employment they desire. Another 23% say 

they will bring flexibility into the mix to 

encourage new hires into their firms. 

There are ways to ensure that 

organisations can, in effect, have their 

cake and eat it when it comes to not just 

surviving but prospering in today's 

economy, and not just through increasing 

the price of their goods and services. Yet if 

a business wants to grow, it must grow 

physically, which means hiring fresh 

recruits to keep the business moving. Of 

course, it's costly, with some businesses 

already placing pay rises on their list of 

priorities to retain staff. More firms 

increase salaries at the recruitment level to 

attract new hires. 

But businesses remain optimistic, and 

digital transformation is playing a huge 

role in that. Where daily business practices 

are automated, costs can be cut, and time 

reallocated to high-value tasks. Still, 

success is never assured, and the 

upcoming rise in National Insurance may 

see some smaller firms struggle in the light 

of the increase. 

SOMETHING TO BUILD ON 

So indeed, for businesses to thrive, there 

needs to be an element of give and take. 

The safest course of action is to simplify 

and digitise base practices and 

concentrate on hiring key staff to ensure 

growth and sustainability in the industry. 

That way, inciting the right team into a 

business can be doable and not a struggle. 

Talented workers bring creativity and 

diversity into the framework of an 

organisation, allowing companies to feel 

confident and plan for the future. 

In the meantime, businesses need to get 

their operations in order and begin with 

documentation and paperwork. Once the 

headache of content management is 

solved, an organisation has a workforce 

who can quickly and securely access 

documents from practically anywhere. This 

will enable them to access the information 

they need, collaborate, comply, and 

produce, even with a workforce working 

remotely: truly something to build upon. 

More info: www.m-files.com 




31

Dm CASE STUDY: EUROTECH 

Cracking the code 

The barcode option on manufacturing firm EuroTech's Brother scanning solution 

has helped boost efficiency and accuracy, saving the company two working days 

every month 

EuroTech Group is a British 

manufacturer operating at the 

cutting edge of technology. Since 

1991, the Devon-based business has been 

manufacturing printed circuit boards 

(PCBs) for customers in sectors including 

transport, defence, medical and more. 

Today it is an £18 million turnover 

company with 150 staff, which exports its 

products across Europe. But when the firm 

identified an inefficiency in its 

manufacturing process, it turned to 

Brother technology for the solution. 

OPPORTUNITY TO IMPROVE 

Every batch of circuit boards progressed 

through the factory is accompanied by a 

job card, used to record each stage of the 

manufacturing process. Previously, when 

the order was complete, the job card 

would be scanned to create a digital 

document for EuroTech's records. The 

process was awkward and inefficient, 

requiring a member of staff to create a PDF 

file, save it, rename it and then move it to 

the right folder so it could be retrieved if 

needed. This quickly led to a backlog 

building up, while also leaving them 

exposed to mistakes through human error. 

EuroTech approached its IT supplier to find 

a solution, and Brother's ADS-2800W 

wireless desktop scanner, along with 

optional Barcode Utility software, was 

quickly identified. Using the new solution, 

each job card can now be scanned into the 

Brother device, which reads the barcode 

and automatically saves it to the right place. 

SIMPLIFIED WORKFLOW 

1. Identify each job with a unique barcode: 

Every order of circuit boards that EuroTech 

produces comes with a job card. Workers 

on the production line scan a unique 

barcode on the job card after each stage of 

assembly. This creates a record of the 

manufacturing process for quality 

assurance purposes 

2. Scan the barcode for instant recognition: 

Once the order is ready to be despatched 

to the customer, the job card is scanned 

again using a Brother ADS-2800W 

desktop scanner. Brother's Barcode Utility 

software automatically creates and names 

a document containing a full record of 

the order. 

3. Barcode is analysed and automatically 

saved: The document is automatically saved 

to the right folder on the EuroTech network 

every time, streamlining workflow and 

ensuring total accuracy. 

Brother's Barcode Utility software allows 

documents that have a barcode to be 

scanned and processed at speed while also 

eliminating the opportunity for human 

error. Using advanced document routing 

technology, files are automatically saved to 

the required folder on the network. All this 

can be done directly from a scanner such as 

the desktop friendly ADS-2800W, which is 

capable of scanning two-sided documents 

at up to 40 pages per minute. 

Paul Langham, IT Manager at EuroTech 

Group, estimates that the ADS-2800W is 

saving the equivalent of two working days 

every month, freeing up staff for other 

tasks, as well as improving accuracy. He 

comments: "The solution fit the bill 

perfectly. All the information we need is 

automatically saved to the right place on 

our system. The integration was painless 

and it was excellent value for money, so it 

paid for itself very quickly." 

More info: www.brother.co.uk/businesssolutions/scanning-solutions 


Dm EVENT: AIIM FORUM EUROPE 2022 

AIIM Forum Europe - connecting the community 

Revolution Events and AIIM are looking forward to reconnecting the industry, 

following the pandemic postponements, at Europe's leading information 

management forum in London 

With face-to-face firmly back on 

the agenda, this major event 

will once again bring together 

key decision-makers, industry suppliers 

and high-level speakers from across the 

UK and Europe on Wednesday 22nd 

June 2022. 

The pandemic forced some 

organisations to pivot and adopt a new 

way of working, and they are now faced 

with a key decision as the world starts to 

bounce back from a major shockwave: 

do they try to return to the 'old normal' 

or do they capitalise on the experiences 

of the pandemic to permanently 

embrace more agile ways of working? 

This rhetorical question puts 

intelligent information management 

(IIM) firmly at the forefront of a new 

business paradigm. 

With a recent 2021 AIIM State of the 

Industry Report clearly showing that 

there is a real-world struggle to 

transform, (46% of AIIM members grade 

their organisations' efforts to digitise as 

either 'poor' or 'needs improvement') now 

is the time for AIIM to support and 

empower information management 

professionals so that they can improve 

their business process management and 

digital transformation, with the buy-in of 

their top-level executives. 

Answering questions that users have 

from both the public and private sectors, 

the AIIM Forum programme will offer 

two keynote sessions that will seek to 

support those who manage data and 

information management, whilst 

following a roadmap that allows 

organisations to harness complementary 

elements: rationalising & modernising the 

information ecosystem, digitalising core 

organisational processes, automating 

compliance & governance and leveraging 

analytics & machine learning. 

The AIIM Forum also offers various 

sessions to facilitate learning, networking 

opportunities and the desire to get stuck 

into shared conversations about the 

experiences the past couple of years has 

given us. 

Peggy Winton, President and CEO of 

AIIM said: "We are grateful and 

honoured to serve this inspiring 

community of information management 

leaders … We are determined that AIIM 

Forum Europe should always deliver a 

high-quality experience…" and will be 

updating our audience on the latest 

market trends and business direction 

forecast by AIIM. 

Deborah Ward-Johnstone, Group Event 

Director at Revolution Events added: "We 

are excited to bring the 'AIIM Tribe' 

together once again. We are committed 

to providing highly productive 

opportunities for the industry to come 

together, to collaborate and network and 

for decision makers to learn, meet and 

do business together. There is a pent-up 

demand for people come back to live 

events, and we look forward to seeing 

the magic happen once again!" 

This exciting one-day event offers a 

packed programme which features an 

incredible array of highly interactive 

sessions, a showcase of the leading 

suppliers and solution providers in the 

information management sphere, and 

most importantly, offers all attendees 

the chance to network with the best in 

information management in the AIIM 

Lounge. 

More info: www.aiimforumeurope.com 


AIIM FORUM EUROPE 

INTELLIGENT INFORMATION MANAGEMENT 

22ND JUNE 2022 

GRAND CONNAUGHT ROOMS, LONDON 

Early Bird Rate Ends 

22 April 

Places start at just 

£90 + VAT! 

Including complimentary 

hot drinks, lunch 

and afternoon 

networking drinks 

AIIM Forum Europe is returning to London’s Grand Connaught 

Rooms on 22nd June, and 2022 is already shaping up to be a pivotal 

year for the digital transformation agenda. 

Organisations that were forced to pivot by the pandemic are now faced with 

some key decisions as the world starts to bounce back from a major shockwave: 

do they try to return to the ‘old normal’ or do they capitalise on the experiences 

of the past 2 years to permanently embrace more agile ways of working? 

If you work in an organisation that is harnessing digital tools, technologies and 

techniques to transform its business processes, then you really need to be at 

AIIM Forum Europe in London this June. 

Here is a taster of what to expect from this year’s programme: 

Opening Keynote: Closing the Gap: 

An Invitation to IM Professionals 

Peggy Winton, 

President, AIIM 

Creating and Capturing Information: 

How to Make the Paperless Office Finally 

Become a Reality! 

Nick Camilleri, Avantech 

Closing Keynote: Increase your IM Impact 

and Influence within your Organisation 

Christopher Barrat, 

Greystone Consulting Ltd 

Extracting Intelligence from Information 

- Is your Unstructured Information, 

Machine Learning Ready? 

Randolph Perkins-Smart, Qaixen 

For more information and to register visit: www.aiimforumeurope.com 

OUR EVENT PARTNERS INCLUDE SOME OF EUROPE’S LEADING VENDOR’S IN INFORMATION 

MANAGEMENT, GET IN TOUCH TO JOIN THEM: 

Deborah Ward-Johnstone | 01892 820936 | deborah@revolution-events.com 

AIIM Preferred Providers receive a discount on package rates 

HEADLINE 

PARTNER

Fujitsu 

Scanning 

Solutions 

Fujitsu Fujitsu scanners scanners have a have well a deserved well deserved reputation reputation 

for being for the being most the reliable most reliable and hard-wearing 

and hard-wearing 

devices devices on the on market, the market, offering offering transparency, transparency, 

compliance, efficiencies and cost savings 

For more information please visit emea.fujitsu.com/scanners 

iX1500/iX1600 – Intuitive 

iX1500/iX1600 scanning at iX1500/iX1600 – Intuitive your – 

scanning 

iX1400 – Beautifully fingertips at your scanning iX1500 


at y 

simple, effortlessly 

fingertips 

scanning at your 

fingertips sca 

iX1500/iX1600 – Intuitive – Intuitive 

iX100 – Ideal for 

iX1500/iX1600 fingertips – Intuitive efficient 

iX100 iX100 – Ideal – Ideal for for 

iX1500/iX1600 iX1300 scanning scanning 

– Premium scanning – at Intuitive your at your at your 

community 

iX100 workers 

iX1500/iX1600 iX1500/iX1600 – Intuitive – Intuiti 

– – Ideal for 

personal 

scanning fingertips 

desktop 

at fingertips your 

S1100i community community iX100 workers – workers Ideal for 

scanner fingertips scanning at scanning your 

S1100i 

S1300i 

at your 

community community workers 

workers 

workers iX100 – Ideal for S1300i 

fingertips iX1500/iX1600 – Intuitive 

S1100i 

S1300i 

fingertips 

iX100 scanning at your 

fingertips 

iX100 

–– Ideal S1100i 

for for 

S1300i 

S1100i S1100i – Ideal for 

community workers 

S1300i S1300i 

iX100 community – Ideal community for workers 

workers 

fingertips 

S1100i 

community workers iX100 S1100i – 

iX100 

Ideal 

– 

for 

Ideal for S1300i 

S1300i 

S1100i 

S1300i 


S1100i 

community 

iX100 – Ideal for community 

workers S1300i 

iX1500/iX1600 

scanning at 

– 

your 

Intuitive 

workers 

S1100i 

S1300i 

scanning 

fingertips 

at your 

community S1100i workers 

S1300i 

fingertips 

N7100 – S1100i 

S1300i SP-1120N / SP-1125N/ 

N7100 – Information 


SP-1120N / SP-1125N/ 

N7100 – sharing Information made easy 

SP-1120N SP-1130N 


iX100 community – Ideal sharing workers for made easy 

SP-1130N / SP-1125N/ 

fi-65F – Great for 


N7100 – Information 

S1100i 

N7100 sharing made easy 

SP-1120N N7100 /– SP-1125N/ Information 

SP-1130N 

N7100 –– Information 

fi-65F – Great customer for facing community workers SP-1120N SP-1120N / SP-1125N/ / SP-1125N/ S1300i SP-1120N / SP-1125N/ 

fingertips 

fi-65F – Great for 

sharing N7100 

sharing made easy sharing made – Information 

S1100i 

made easy 

SP-1120N 

easy 

SP-1130N 

N7100 – Information SP-1120N sharing SP-1130N made / SP-1125N/ N7100 SP-1130N S1300i / SP-1125N/ 

ID capture Network Scanner 

customer facing 

easy – Information SP-1130N SP-1120N / SP-1125N/ 

sharing made easy 



SP-1130N 


fi-65F – Great for for 

sharing 

fi 

made 

Series 

easy 

SP-1130N sharing made easy 

Series SP-1130N 

customer fi-65F – fi-65F – Great for 


customer 

facing Great ID capture 


for 

ID capture 

N7100 – Information SP-1120N / SP-1125N/ 

fi-65F – Great facing 

customer 


ID customer facing 

S1100i N7100 – Information SP-1120N S1300i / SP-1125N/ 

ID 

capture for facing fi-65F 

fi 

fi – Great 

Series 

Series for 

capture 

sharing made easy SP Series 

Day to 

S1100i 

S1300i 

day 

SP-1130N 

N7100 – Information SP-1120N / SP-1125N/ 



SP-1130NSP SP budget 

Series 

Series 

customer facing ID capture 

conscious scanning SV600 – Perfect 

ID capture 

fi 

fingertips 


SP-1130N 

fi-65F fi Series 

Series 

SP SP Series 

ID capture fi-65F – Great for 


Day Series to day budget 

for the classroom 

fi Series 

fi Series 

– Great for ID capture fi Series N7100 – Information SP-1120N SP / SP-1125N/ conscious 

SP Day Series 

SP Series scanning 

Day to day budget 


to day budget Day to day budget SP Series 

fi-65F – Great for customer facing 

sharing made iX100 easy – Ideal for SP-1130N Day to day budget 


ID capture 

N7100 fi – Series 

Information SP-1120N / conscious SP-1125N/ scanning conscious SV600 – Perfect scanning SV600 SP Series 

fi-7260 / fi-7280 

fi-7140 – Document Day to day budget 

– Perfect 


fi-65F ID – capture Great for 

sharing made community easy workers SP-1130N Day Day to 

conscious 

day to day budget budget scanning SV600 – Perfect fi-7600 for the – A local classroom 

fi Series 

management at 

ID capture 

N7100E – Information S1100i SP-1120N / SP-1125N / conscious it’s best scanning fi-7460 SP for the / Series 

fi-7480 classroom 

iX1600 – Intuitive 


S1300i 

Day to day budget the classroom 

for the SV600 

classroom 

– N7100 Perfect 

– Information 

government 

iX1600 SP-1120N – Intuitive 

/ SP-1125N/ 

fi-65F fi-65F – Great for 

scanning SV600 – Perfect 

fi Series fi 

sharing 

Series 

made easy 

N7100 SP-1130N – Information conscious scanning SP-1120N / SP-1125N/ 

SV600 – Perfect for 

SP Series SP the 

conscious 

classroom Series 

sharing made 

scanning 

Day 

for the classroom workhorse 

easy to day budget SP-1130N 

scanning scanning SV600 at your at – your Perfect 

customer ID capture facing 


SP-1130N for the classroom 


fi fi-7260 Series / fi-7280 fi-7260 / fi-7280 fi-7140 – Document fi-7140 fi-65F – Document 

– Great for Day to day budget conscious 

SP Series 

fingertips scanning 


SV600 – P 

ID fi-7030 capture – Ideal 

fi-65F fi-7260 – Great / for fi-7280 fi-7260 / fi-7280 

fi-7140 – Document 

management 

fi-7140 – 

at 

Document 

it’s best fi-7460 / fi-7480conscious Day scanning fi-7600 to day – A budget local SV600 – Perfect 

for GP surgeries 

management Day at to it’s day best budget fi-7460 fi-7600 – A local 

for the cla 

fi customer Series fi-7260 

facing 

/ fi-7280 

fi-7140 – Document management customer at facing it’s best fi-7460 / fi-7480 

fi-7600 – A local 

management at it’s best ID capture fi-7460 SP / fi-7480 Seriesconscious government / fi-7600 fi-7480 – A local 

fi-7260 / fi-7280 


scanning SV600 – Perfect 

– Great for 

ID capture 

conscious Day scanning to day budget SV600 government 

fi-7600 for – A the local classroomgovernment 

management at it’s best fi-7460 / fi-7480 

fi-7160 – Best selling 

fi Series 

workhorse 

Perfect 

government 



conscious scanning 


fi-7260 / fi-7280 

fi-7140 – Document for the SV600 classroom – Perfect for the classroom 

fi Series 

SP Series 

workhorse 

government workhorse 

SP 

scanner in the NHS 

Day to day budget government 

workhorse 

fi-7030 – Ideal 

N7100 fi-7260 – Information / fi-7280 SP-1120N / SP-1125N/ fi-7140 – Document workhorse 

fi-7800/ fi-7900 for the fi-7460 classroom/ fi-7480 

fi-7600 – 

fi-7030 ID capture – Ideal 

management 

– Ideal 

Day 

fi-7030 – Ideal 

at it’s best 

for GP sharing made easy 

SP-1130N 

– A loca 

fi-7030 surgeries 

fi-7260 / fi-7280 

fi-7140 – Document conscious scanning workhorse SV600 – Perfect 

– Ideal 

for heavy duty scanning 

Day to day budget fi-7460 / fi-7480 

consc 

govern 

for 

fi-7030 

GP surgeries for – GP Ideal surgeries 

fi-7300NX – Web based document 

management at it’s best 

management for the classroom fi-7600 – A local 

fi-65F government 

030 – Ideal for GP surgeries 

fi-7260 

– Great 

/ fi-7280 

for fi-7260 / fi-7280 

environments 


fi-7140 at it’s – Document 

best fi-7460 fi-7700 / fi-7480 




capture and network scanning 

customer facing fi-7260 / fi-7280 


government 

fi-7460 / fi-7480 fi-7460 fi-7600 / fi-7480 – A local fi-7600 workhorse – A workh local 

P surgeries 

fi-800R 


management at it’s best management at it’s best 

fi-7460 / fi-7480 

fi-7600 for the – A classroom 

scanner in fi-7160 the NHS– Best selling 

local 

ID capture 

management at it’s best 

workhorse 

fi-7030 – Ideal fi-7160 – Best selling 

government 

government 

scanner 

fi-7160 

in 

– 

the 

Best 

NHS 

selling 

fi-7260 / fi-7280fi-7800/ fi-7900 

fi-7140 

– Ideal 

– Document 

fi-7260 / fi-7280 


government 

fi-7160 fi-7030 – Best selling 


– scanner Ideal in the NHS fi Series 

for fi-7800/ heavy duty fi-7900 scanning – Ideal 

SP Series fi-7600 – A local 

fi-7030 workhorse 

for GP 

– 

surgeries 

Ideal scanner the NHS 


management at 

workhorse 

workhorse 

it’s best 

scanner in the NHS fi-7300NX – Web – Ideal based document – Best fi-7260 selling / fi-7280 fi-7800/ fi-7900 fi-7140 – Ideal – Document 


for fi-7800/ government 

environments 

heavy duty fi-7900 scanning fi-7800/ 

– Ideal 


fi-7900 management – Ideal at fi-7700 it’s best 


30 – Ideal fi-7030 – Ideal fi-7300NX for GP – surgeries Web based document 

Day to 

fi-7460 

day budget 

/ fi-7480 

capture and network scanning fi-7800/ fi-7900 for – Ideal 

workhorse 

fi-800R 

scanner in the environments 

heavy duty for scanning heavy duty scanning 

NHS 


surgeries for GP surgeries 

fi-7160 Best selling 

for heavy duty scanning fi-7700 

government 

capture fi-7300NX fi-7300NX 

fi-800R 

fi-7300NX and – network Web based – Web 

– scanning document based document 

Web based document for heavy duty scanning 

fi-7030 – Ideal for fi-7300NX fi-7160 – Web – based Best selling document 

environments fi-7030 environments 

– Ideal 

fi-7700 

fi-7700 

fi-7160 – fi-8150 Best selling – Redefines 

environments 


– Ideal 

fi-7700 

workhorse 

fi-7160 capture – Best and capture selling network and scanning network scanning 

environments for fi-8170/fi-8190 GP surgeries – 

fi-7700 fi-8270/fi-8290 – for the fi-7460 classroom / fi-7480 

for GP fi-800R 

surgeries 

fi-800R 

capture scanner capture and network scanning 

fi-800R fi-800R fi-7160 – Best fi-7030 selling 

scanner fi-7160 

and network in 

fi-7160 – Ideal in – the Best the scanning 

– NHS Best selling NHS scanner 

selling 

in Business the NHS Scanning 

Reduced for heavy power duty scanning Industry leading OCR 

scanner in the NHS – Web based document fi-7800/ fi-7800/ fi-7900 – Ideal 


consumption 

fi-7900 – Ideal fi-7160 – Best selling 

scanner in the NHS scanner the NHS 

environments fi-7800/ fi-7900 accuracy – rates Ideal 


capture and network scanning fi-7260 / fi-7280 fi-7800/ for heavy fi-7900 duty for – Ideal heavy scanning fi-7140 scanner 

duty – Document scanning 

the NHS 

scanner in fi-7300NX the NHS fi-7300NX fi-7160 – Web – based Best Web selling document based fi-7800/ document fi-7900 – Ideal management at it’s best fi-7460 / fi-7480 


for heavy duty fi-7800/ scanning environments 

fi-7900 for – heavy Ideal duty scanning 

fi-7800/ fi-7900 – Ideal 

fi-7300NX – Web based document environments 

fi-7700 for fi-7700 heavy 

fi-7300NX capture – Web based document 

government duty scanning 

capture and scanner network and the network scanning NHS scanning for heavy fi-7800/ duty scanning fi-7900 

fi-7300NX – Web based document 

environments for – heavy Ideal duty scanning fi-7300NX environments – Web based document 

fi-7700 

fi-800R 

fi-7700 

Fujitsu’s capture fi-7300NX and best-in-class network – Web capture scanning based and scanner document network scanning 

environments 

workhorse 

environments 

for driver heavy duty and scanning document fi-7800/ fi-7900 – capturing Ideal capture and fi-7700 network software scanning 

fi-800R fi-800R 

environments 

fi-7700 

capture and fi-7300NX network – scanning Web based document 

fi-800R 

fi-800R 

fi-7030 – Ideal capture and network scanning environments for heavy duty scanning fi-7700 

fi-800R 

capture and network fi-7300NX scanning – Web based document 

environments 

fi-7700 

fi-800R for GP surgeries 

capture and network scanning 

fi-800R 


in the NHS 

Fujitsu’s best-in-class scanner driver and document fi-7800/ capturing fi-7900 – Ideal software 

Fujitsu’s best-in-class scanner For more for heavy duty scanning 

fi-7300NX driver information 

– Web based and document document please capturing email us at software 

fi-800R– Fujitsu’s Great for best-in-class fi-7300NX environments 

fi-7700 

scannersales@uk.fujitsu.com capture – Web and based driver 

network scanning 

and fi-7800/ document or fi-7900 visit – emea.fujitsu.com/scanners 

Ideal capturing for software 

fi-7700 


customer 

Fujitsu’s 

facing ID 

best-in-class 

capture fi-800R 

Fujitsu’s best-in-class scanner document driver capture scanner and and document driver heavy duty and scanning 

capturing document software capturing software 

government workhorse 

network scanning 

environments 

Fujitsu’s best-in-class scanner driver and document capturing software 

Fujitsu’s best-in-class scanner driver and document ca 

For more information please email us at 

scanner driver driver and document and document capturing capturing software software 

scannersales@uk.fujitsu.com Fujitsu’s best-in-class For more information scanner 

Fujitsu’s best-in-class visit please driver driver scanner emea.fujitsu.com/scanners 

email and document us at capturing software 

PaperStream IP 

and document driver and PaperStream document Capture 

Fujitsu’s capturing capturing 

software capturing 

software 

scannersales@uk.fujitsu.com 

A best-in-class software 

Fujitsu’s For more Fujitsu’s driver 

For 

that 

more 

best-in-class information 

cleans best-in-class 

information scanner 

and optimises 

driver 

scanner or please visit 

image 

please 

emea.fujitsu.com/scanners 

email scanner 

and email document 

driver us at and driver 

us at capturing 

document document 

software 

Streamlines and automates capture into 

capturing capturing workflows. 

software software 

scannersales@uk.fujitsu.com files for faster, lower-cost access and storage. 

scannersales@uk.fujitsu.com For more 

For more visit information visit emea.fujitsu.com/scanners 

information emea.fujitsu.com/scanners 

please email us at 

please email us at For more information please email us 

scannersales@uk.fujitsu.com or visit emea.fujitsu.com/scanners 

scannersales@uk.fujitsu.com Fujitsu’s For best-in-class more information scanner or please visit driver emea.fujitsu.com/scanners 

scannersales@uk.fujitsu.com or visit emea.fujitsu. 

PaperStream ClickScanemail and document us at capturing software 


For more For more information visit emea.fujitsu.com/scanners 

please please email us at 

For 

For 

more 

more 

information 

information Ad-hoc scanning 

please 

please with a single 

email 

email touch. 

us at 

us at 

For more information please or email visit or visit us 

please at 

scannersales@uk.fujitsu.com scannersales@uk.fujitsu.com email us at 


For more For 

or visit 

information more visit or visit 

information emea.fujitsu.com/scanners 



please email please us email at us at 

scannersales@uk.fujitsu.com or or visit visit or visit emea.fujitsu.com/scanners 

For more information please email us at 

scannersales@uk.fujitsu.com or visit emea.fujitsu.com/scanners

DM Mar-Apr 2022

Transform your PDFs into Flipbooks and boost your revenue!

Delete template?

Save as template ?