BUSINESS ANALYST-DOCUMENTATION SPECIALIST
☎904-234-1255 Jacksonville, FL ✉Pearlie.Harris@gmail.com Linkedin.com/in/pearlie-harris
PREVIOUS RELEVANT EXPERIENCE
March 2021–April 2022
Document Specialist/QA Analyst
Dymeng Services, Incorporated
Improved company documentation process by creating and maintaining B2B and B2C instructional
guides, reference manuals, and technical document templates. Mastered new internal software and
created business specific documentation for future use. Demonstrated the company standard of quality
customized software creation by forwarding online application errors to the software testing team.
Wrote scripts, recorded audiovisuals, edited, produced, and uploaded quick guide video to online
instruction guides. Ensured up-to-date documentation of current customers by gathering information
from JIRA and editing online end user documentation. Edited company specific API documents. Advised
executives on useful software and processes.
April 2015–March 2021
Intermediate Technical Writer-Typecoding
Ensured the quality of airplane operations maintenance manuals by performing initial edits of text and
correlating graphics. Trained and mentored new Technical Editors. Received award for exceeding
customer expectations on FrameMaker flight manual restructuring project.
August 2018–June 2019
Graduate Research Assistant (Dr. Lara Smith-Sitton)
Kennesaw State University
Served as lecturer of Innovation and Engagement Coworking Lab Workshops; edited resumes and cover
letters using track changes; tutored students on resume, cover letter, and writing proposal creation;
answered interview and post-interview etiquette questions; assisted students with effective job search
techniques. Researched Community Partners and created folders of their available jobs.
June 2018–July 2018
Document Specialist Intern
The Oak House
Researched coworking space management operations manuals; conferred with the director on the
exception and desires of the executive employees and the coworking space members; created step-bystep
user manuals for executive employees and members based on The Oak House Workspace
Management Software Powered by Habu; edited images and included them in the manuals to illustrate
the steps; created a standard operation procedures manual using Apple Pages and converted it to PDF—
the 142-page manual included links from the Table of Contents to each section and important steps.
January 2000–July 2014
Pearl’s Book’em Publisher
Published 11 books; managed author contracts, accounts receivable and accounts payable, book printing,
and distribution; hired and managed interns from Sup De Co-Reims Management School and Clayton
State University; created a sponsorship package and acquired sponsorship from a wine distributor for a
weekly event; created and maintained the company’s internet presence (website, Facebook, YouTube)
Kennesaw State University, Kennesaw, Georgia
Master of Arts in Professional Writing, Graduated spring 2020, GPA 4.0
Concentrations: Applied and Creative
Capstone/Thesis Title: Kennesaw State University English Majors at Work: Careers in Unexpected Places
Description of the Problem
Committee: Lara Smith-Sitton, PhD, and Letizia Guglielmo, PhD
Relevant Coursework in Applied Writing: Professional and Academic Editing, PRWR 6440;
MAPW Practical Internship, PRWR 7600; Research Methods for Writers, PRWR 7900; Careers in
the Literary Arts, PRWR 6800; Travel Writing, PRWR 7900.
Relevant Coursework in Creative Writing: Creative Nonfiction, PRWR 6520 (Study Abroad—
Oaxaca, Mexico); The Genres of Creative Writing, PRWR 6455; Fiction Writing, PRWR 6460
Relevant Coursework in Rhetoric and Composition: Context, Style, and Audience in
Professional Writing, PRWR 6150
University of Phoenix, Atlanta, Georgia
Bachelor of Science in Business Administration, April 2012
SELECTED GUEST TEACHING/LECTURES
19 April 2019. “Sharing Your Work: Creating a Writing Portfolio.” KSU English Department,
Internship/Professional Development, Fall 2018 Workshops, Kennesaw, Georgia.
19 October 2018. “Professional Considerations: Connecting to Internship Opportunities & Earning
Course Credit.” KSU English Department, Internship/Professional Development, Fall 2018 Workshops,
9 August 2018. “Internships & Community Engagement Opportunities.” Master of Arts in Professional
Writing Fall 2018 New Student Orientation, Kennesaw, Georgia.
26 January 2019. “Beyond the Written Word: Creating Video Resumes and Biographies for the Job
Search.” KSU Student Professional Development Conference, Kennesaw, Georgia.
18 October 2019. Co-Chair. “Scholarship & Engagement: Graduate Students’ Perspectives on Community
Writing Work.” Roundtable. Conference on Community Writing 2019. Philadelphia, Pennsylvania.
Pearlie Harris | 904-234-1255 | email@example.com | linkedin.com/in/pearlie-harris PAGE 2
Harris, Pearl, "Kennesaw State University English Majors at Work: Careers in Unexpected Places
Description of the Problem" (2020). Master of Arts in Professional Writing Capstones. 70.
"Full Issue, 1.1 The Crambo," The Crambo: Vol. 1, Article 1.
Available at: https://digitalcommons.kennesaw.edu/thecrambo/vol1/iss1/1. 2018
“Poem, Stop the Madness.” The Auburn Circle: Vol. 24, Issue 2. Print. 1997.
AWARDS AND GRANTS
Focused Recognition. Lockheed Martin. 2016.
PROFESSIONAL AND COMMUNITY ORGANIZATIONS AND LEADERSHIP
Sigma Tau Delta, Eta Pi Chapter
Society of Wine Educators (2015–2019)
2018–2020 Information Technology Advisory Committee, Non-voting Member. Kennesaw State
University. (Digital Badge Committee Member 2019).
2018 Graduate Student Association, Member. Kennesaw State University
2018 OWL Radio, Production Team Member. Kennesaw State University
2019 National Conference on Undergraduate Research. Moderator. Kennesaw State University
2021 WSET Level 1 Award in Wines
2019 Information Privacy Security (IPS) - Students and Instructors
2019–2023 Conflict of Interest mini-course - Conflict of Interest
2019–2022 Human Research - Advanced Issues in Informed Consent
2019–2022 Human Research - Informed Consent and Incidental Findings in Research
2019–2022 Human Research - Social/Behavioral Research Course
2019–2022 CITI Health Information Privacy and Security (HIPS) - Faculty & Students
2019–2022 Responsible Conduct of Research - Humanities Responsible Conduct of Research Course
2019–2022 Responsible Conduct of Research - Social and Behavioral Responsible Conduct of Research
2019–2022 Export Controls - CITI Export Controls Course
2019–2021 Human Research - Students conducting no more than minimal risk research
2015–2016 Hootsuite Certification. Hootsuite University. Social Media Management Platform.
2015–2016 Bing Certification. Microsoft. Accredited in using Bing Ads.
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