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Contents - StarHub

Contents - StarHub

Troubleshooting

Troubleshooting Connecting your HubStation to MaxOnline broadband Note : If you are connecting your HubStation free unlimited 1Mbps broadband Internet access, please note that the Digital Voice Home’s voice quality may be affected when there is heavy Internet access/usage occurring simultaneously by 1 or more PCs connected to the wireless IAD’s router. For better voice quality, we would recommend that you upgrade to MaxOnline service with higher bandwidth. 24

Troubleshooting Connecting with Cable/ADSL broadband modems Steps for Setting up: 1. Insert one end of the Ethernet cable into the Ethernet (LAN) port on the back panel of the DVG-G5402SP and the other end of the cable to an Ethernet Adapter or available Ethernet port on your computer. 2. Insert one end of the Ethernet cable into the WAN port on the back of the DVG-G5402SP and the other into your cable/DSL. 3. Insert a telephone cable (RJ11) into the Phone port 1, and then connect the other end of the telephone cable to your telephone. 4. Connect the power adapter to the power input at the back panel of the DVG-G5402SP and then plug the other end of the power adapter to a wall outlet or power strip. On the front of the device, the Power LED will turn On to indicate proper operation. Note: Start-up may take longer if the wireless IAD re-configuration takes place or when the Internet is slow/congested. 5. Check the LED display on the front of the wireless IAD to confirm that the connections have been made. 6. Pick up the telephone handset and listen for a dial tone. If you hear a dial tone, you can now call anyone as you normally would on any telephone. If you do not hear a dial tone, check that all connections as described in this procedure are correct. 25

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