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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
A u g u s t 2 0 2 2 e d i t i o n<br />
star struck<br />
HOLIDAY IN THE SKY AT THE GOLD COAST<br />
FEATURE:<br />
RENO REAPS REWARDS AT SANDGATE<br />
INSIGHTS:<br />
NORTHERN JEWEL FOR EVENTS<br />
CRAFTY BUNCH:<br />
4 HEARTS BREWING CO
Bernie Hogan with Mel Porter, Shelley and Mick Porter at the Plainlands Hotel<br />
OPPORTUNITIES AND GREEN FIELDS<br />
...FOR THE NEXT<br />
12 MONTHS ANY<br />
QUEENSLAND<br />
HOTEL THAT<br />
SURRENDERS A<br />
MACHINE WILL<br />
RECEIVE MORE<br />
FOR THEIR ASSET<br />
THAN EVER<br />
BEFORE...<br />
This most recent budget passed by the Queensland Government contained some<br />
initiatives that the <strong>QHA</strong> trust will be warmly welcomed by the Queensland hotels<br />
sector. Firstly, as we all know, gaming machines are in short supply in the hotel sector.<br />
Despite being limited to only 45 machines, demand for hotel gaming machines has far<br />
outstripped the supply for several years.<br />
In an attempt to encourage hotels to donate some machines into the tender process,<br />
the Queensland Government has reduced the commission taken from sales to 15%<br />
for the next 12 months. Obviously this is good news for the seller of any machines as<br />
they stand to get greater value for their asset in the sale.<br />
Further to this, in an agreement with the Queensland Treasury, the Public Trustee<br />
of Queensland and the Office of Liquor and Gaming Regulation, there is to be a<br />
published minimum acceptable price for future tenders. This “floor” price will give even<br />
greater certainty for any members that decide to sell some authorities, but also gives<br />
their financiers greater confidence on the value of every EGM authority in Queensland.<br />
To those unfamiliar with the Queensland gaming machine system, this may all sound<br />
very technical. However, to summarise, for the next 12 months any Queensland hotel<br />
that surrenders a machine will receive more for their asset than ever before and every<br />
machine authority in Queensland will now have a published value. The <strong>QHA</strong> believes<br />
this is a step forward for every hotel that offers this type of entertainment and is<br />
grateful for the collaborative assistance of the Queensland Government in achieving<br />
this.<br />
Now, it is up to us. For members that had dreams of updating some part of their<br />
venue, building their business or realising any other lifelong goal – you will never get a<br />
better opportunity to realise the value in your machines.<br />
BERNIE HOGAN<br />
<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />
<strong>QHA</strong> REVIEW | 3
FEATURE:<br />
RENO REAPS REWARDS AT SANDGATE<br />
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
A u g u s t 2 0 2 2 e d i t i o n<br />
HOLIDAY IN THE SKY AT THE GOLD COAST<br />
INSIGHTS:<br />
NORTHERN JEWEL FOR EVENTS<br />
CRAFTY BUNCH:<br />
4 HEARTS BREWING CO<br />
star struck<br />
o u r c o v e r :<br />
Star Residences<br />
are adding<br />
another option for<br />
accommodation on<br />
the Gold Coast<br />
3 EDITOR’S LETTER<br />
5 CONTRIBUTORS<br />
A u g u s t 2 0 2 2 e d i t i o n<br />
<strong>QHA</strong><br />
Level 14, 270 Adelaide Street<br />
Brisbane, Queensland 4000<br />
GPO Box 343<br />
Brisbane, Queensland 4001<br />
Phone: 07 3221 6999<br />
1800 177 594<br />
Fax: 07 3221 6649<br />
Web: www.qha.org.au<br />
Email: info@qha.org.au<br />
Office Hours<br />
8.30am – 5.00pm Monday to Friday<br />
President<br />
Mr Tom McGuire AM<br />
Senior Vice President<br />
Mr Richard Deery<br />
Vice Presidents<br />
Mr Scott Armstrong<br />
Mr Brad Fitzgibbons<br />
Mr Matthew Coorey<br />
Chief Executive and Editor<br />
Mr Bernie Hogan<br />
www.qha.org.au<br />
6 NEWS<br />
18 FEATURE<br />
FULL MOON HOTEL<br />
26 INSIGHTS<br />
SHERATON GRAND MIRAGE<br />
42 ACCOMMODATION UPDATE<br />
50 TOP DROP<br />
52 A CRAFTY BUNCH<br />
4 HEARTS BREWING CO<br />
60 WINE<br />
62 TRADE DIRECTORY<br />
64 PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> REVIEW | 4<br />
<strong>QHA</strong> REVIEW is published by the Queensland<br />
Hotels Association ABN 54 878 166 941.<br />
All information is correct at time of going to press.<br />
The publishers cannot accept responsibility for<br />
errors in articles or advertisements, or unsolicited<br />
manuscripts, photographs or illustrations.<br />
The opinions and words of the authors do not<br />
necessarily represent those of the publisher. All<br />
rights reserved. Reproduction in part or whole is<br />
strictly prohibited without prior permission.<br />
EDITORIAL & ADVERTISING<br />
For all editorial and advertising queries:<br />
Simon Cross 0413 698 630<br />
qhareview@qha.org.au
DAMIAN STEELE<br />
<strong>QHA</strong> Industry<br />
Engagement<br />
Manager<br />
A hospitality industry<br />
professional with over<br />
30 years’ experience<br />
in liquor, gaming and<br />
operations. Damian<br />
has a strong focus<br />
on compliance and<br />
legislation.<br />
THERESE KELLY<br />
<strong>QHA</strong> Training Manager<br />
An experienced VET<br />
sector professional,<br />
Therese manages<br />
the <strong>QHA</strong> Training<br />
department and is<br />
responsible for the<br />
development and<br />
delivery of quality training<br />
for <strong>QHA</strong> members and<br />
other hospitality venues.<br />
PAUL ST JOHN-WOOD<br />
<strong>QHA</strong> Membership Officer<br />
Paul is the face of the<br />
Association to many <strong>QHA</strong><br />
members as he travels the<br />
length and breadth of the<br />
state visiting, advising and<br />
assisting publicans.<br />
JUDY HILL<br />
<strong>QHA</strong> Accommodation<br />
Division Manager<br />
As a professional<br />
advocate for the<br />
accommodation sector<br />
of the hotel industry,<br />
Judy advises and<br />
represents members on<br />
matters including tourism<br />
legislation, marketing<br />
strategy, risk management<br />
and airline regulation.<br />
JOANNA MINCHINTON<br />
<strong>QHA</strong> Employment<br />
Relations Manager<br />
Joanna has spent her<br />
career developing a<br />
broad knowledge and<br />
skill base, providing<br />
formal representation<br />
in jurisdictions such as<br />
Fair Work Commission,<br />
the QIRC, and the<br />
ADCQ.<br />
THE HON SHANNON<br />
FENTIMAN MP<br />
Attorney-General and<br />
Minister for Justice<br />
Shannon Fentiman<br />
is the Labor member<br />
for Waterford in the<br />
Queensland Legislative<br />
Assembly. She is also<br />
the Minister for Women<br />
and the Minister for the<br />
Prevention of Domestic<br />
and Family Violence.<br />
VICTORIA THOMSON<br />
Commissioner for<br />
Office of Liquor and<br />
Gaming Regulation<br />
Queensland<br />
Victoria is responsible<br />
for the regulatory policy<br />
and strategic direction<br />
of product safety,<br />
licensing, compliance<br />
and enforcement<br />
activitiestoprotect market<br />
integrity and keep<br />
Queenslanders safe.<br />
CURT SCHATZ<br />
Managing Partner,<br />
Mullins<br />
With over 30 years’<br />
experience in property,<br />
liquor and gaming law,<br />
Curt is recognised<br />
as a leader in this<br />
field. He advises pub,<br />
club, nightclub,<br />
restaurant, resort and<br />
accommodation venue<br />
owners and operators.<br />
PAUL WATSON<br />
Hostplus, Group<br />
Executive, Member<br />
Experience<br />
Paul provides key-executive<br />
strategic leadership,<br />
development, and<br />
management of Hostplus’<br />
Member Experience<br />
division, responsible<br />
for the achievement of<br />
high-quality membercentric<br />
experiences and<br />
outcomes for Hostplus’<br />
members, employers and<br />
stakeholders.<br />
NICK BAINBRIGGE<br />
State Manager (Qld)<br />
Aristocrat<br />
Nick has a proven<br />
history in wholesale<br />
liquor, electronic<br />
gaming, and hotel and<br />
restaurant operation.<br />
He now heads up the<br />
state team for one<br />
of Australia’s leading<br />
manufacturers of<br />
gaming machines.<br />
<strong>QHA</strong> REVIEW | 5
NEWS<br />
STAR<br />
CONTINUES<br />
TO SHINE<br />
<strong>QHA</strong> REVIEW | 6<br />
THE GOLD COAST’S<br />
ACCOMMODATION OFFERING HAS<br />
JUST GROWN SUBSTANTIALLY<br />
WITH THE OFFICIAL OPENING OF<br />
THE STAR RESIDENCES – TOWER 1.
NEWS<br />
The latest element of the comprehensive<br />
development that is The Star Gold Coast, The<br />
Star Residences include 422 modern one and<br />
two-bedroom apartments on the upper levels of<br />
the $400 million, 53-storey tower.<br />
The apartments, designed by architects Cottee<br />
Parker, will be available for short-term stays,<br />
long-term rentals and permanent residency.<br />
Chief Operating Officer of The Star Gold<br />
Coast Jessica Mellor said the opening of The<br />
Star Residences marked a huge milestone<br />
in the expansion of The Star Gold Coast and<br />
introduced an entirely new world of possibilities<br />
for leisure and corporate travellers looking to<br />
make the most of the Gold Coast lifestyle.<br />
“Whether you’re a family looking for a longerterm<br />
holiday destination or travelling to the<br />
Gold Coast for business, our new serviced<br />
apartments provide the best of both worlds –<br />
the convenience of home amenities, plus a full<br />
suite of bars, restaurants and entertainment on<br />
your doorstep,” Jessica said.<br />
“We’ve already seen fantastic pick-up of the<br />
new apartment-style offering with our first shortterm<br />
guests checking into their apartments<br />
today, and a strong pipeline of bookings.<br />
“Equally exciting is the concept that we will<br />
welcome our first permanent residents to the<br />
Island who will live like they’re on holidays yearround.”<br />
The apartments are kitted out to operate as<br />
a home away from home, with high-quality<br />
Wi-Fi, laundry facilities and space to unwind.<br />
For the work traveller there are a selection of<br />
apartments that include a study to keep work<br />
separated from play.<br />
Being in the heart of a resort means apartment<br />
guests and owners have access to The Star’s<br />
range of award-winning restaurants, bars, and<br />
leisure spaces, as well as a dedicated private<br />
recreation deck on Level 20.<br />
The recreation deck includes a resort-style pool,<br />
a sauna, steam room, fully equipped gym, yoga<br />
and pilates studio and a range of casual dining<br />
areas and private dining rooms that can be<br />
hired for bigger events.<br />
The Star Residences takes the current<br />
accommodation options at The Star Gold<br />
Coast, including those at The Star Grand, The<br />
Darling and the Dorsett Gold Coast hotels, to<br />
over 1,100 rooms.<br />
As part of its $2 billion masterplan the resort is<br />
also expecting to open a second $400 million<br />
63-storey tower featuring 457 one, two- and<br />
three-bedroom apartments in 2024.<br />
The Star Residences are taking bookings now,<br />
with 1-bedroom apartment short-term stays<br />
starting from $278 per night.<br />
Visit: star.com.au/goldcoast/hotels-and-spa/<br />
the-star-residences<br />
<strong>QHA</strong> REVIEW | 7
NEWS<br />
GIVING A XXXX<br />
<strong>QHA</strong> REVIEW | 8<br />
AS THE SECOND HALF OF 2022 BEGINS THE TEAM<br />
AT LION AUSTRALIA ARE TURNING THEIR ATTENTION<br />
TO GROWING THE AWARENESS AND PROMOTION OF<br />
THEIR MARKET LEADING BRANDS.<br />
Queensland Sales Director Patrick Donohue said<br />
recent campaigns for XXXX and XXXX Zero had turned<br />
the spotlight on the big volume brands, reminding<br />
consumers what they stood for in Queensland in<br />
particular.<br />
In the craft and premium categories, Lion Australia has<br />
also seen steady growth.<br />
“Byron Bay Premium Lager and Hahn 3.5 are some<br />
of the fastest growing contemporary brands in the<br />
Queensland market, which we are very excited about,”<br />
Patrick said.<br />
“We are leading the way in premium with what we<br />
think is the best craft beer portfolio in Australia, with<br />
Little Creatures and Stone & Wood at the forefront,<br />
and we are investing in these brands to maximise their<br />
success.<br />
“We are also leading the way in mindful choices with<br />
Hahn, Heineken 0.0, XXXX Zero, and with White Claw<br />
as the number one hard seltzer in Australia, and James<br />
Squire Ginger Beer continuing to grow in volume.”<br />
When XXXX Zero launched in May, Lion unveiled a<br />
custom-made, solar-powered, 2m high esky at Pacific<br />
Fair Shopping Centre before rolling it out again at the<br />
Teneriffe Festival.<br />
The esky, which dispersed cold XXXX Zero via a<br />
vending machine style mechanism, has been named<br />
The Big Cooler in a nod to Queensland’s other “big”<br />
icons such as The Big Pineapple.<br />
The beer is being promoted as Australia’s first carbonneutral<br />
alcohol-free beer – and Lion celebrated its<br />
sustainability credentials with the unveiling of a mural in<br />
Brisbane created with the use of CO2-absorbing paint.
NEWS<br />
“AS AN ICONIC AUSTRALIAN BRAND, XXXX HAS A ROLE TO PLAY IN ENCOURAGING<br />
QUEENSLANDERS TO CARE ABOUT THE THINGS THEY GIVE A XXXX ABOUT...”<br />
The XXXX Zero product has Climate Active carbon<br />
neutral certification and XXXX has pledged to use 100<br />
per cent renewable energy by 2025.<br />
Lion is pushing hard on its sustainability initiatives, with<br />
the launch in July of the Give a XXXX brand campaign<br />
across television, billboards, digital and social media<br />
channels.<br />
Chief Marketing Officer Anubha Sahasrabuddhe said<br />
the campaign, by Thinkerbell, was about celebrating<br />
and protecting the Aussie “good life”.<br />
“The platform is a call to arms for beer drinkers to give<br />
a XXXX about the things that matter most to them,”<br />
Anubha said.<br />
“The idea is about embracing the growing importance<br />
and recognition of what the XXXX matters, which<br />
shows through conscious effort, people reap the<br />
rewards of a good life and things that matter to them<br />
the most across the country.”<br />
Thinkerbell’s National Chief Creative Jim Ingram said<br />
the idea represents a modern mindset about what<br />
Queenslanders truly care about.<br />
“As an iconic Australian brand, XXXX has a role to play<br />
in encouraging Queenslanders to care about the things<br />
they give a XXXX about – and giving a XXXX can be<br />
about anything, the community, your mates, or in this<br />
case the end of the world, and therefore, the end of<br />
beer,” Jim said.<br />
Digging deeper into Lion’s brand identity,<br />
Patrick said it was all about helping people<br />
to live their best lives.<br />
“At Lion, our core purpose is to<br />
make the world a better place<br />
by championing sociability and<br />
helping people to live well,” he<br />
said.<br />
“Our brands bring joy to every<br />
adult social occasion, and we<br />
create crafted adult beverage<br />
brands and products that<br />
consumers love and that brings<br />
them and their communities<br />
together for sociability and<br />
human connection.<br />
“We believe in being a<br />
force for good, and from an<br />
environmental perspective, that<br />
means we collaborate across<br />
our supply chain to support a<br />
healthy planet by minimising our<br />
water use, reducing our carbon<br />
emissions, and promoting<br />
circular economy solutions for<br />
our packaging.”<br />
<strong>QHA</strong> REVIEW | 9
NEWS<br />
TOP DOC<br />
SUPPORT<br />
<strong>QHA</strong> REVIEW | 10<br />
RAISE YOUR GLASSES TO RFDS<br />
LOCAL HEROES DAVID AND NELL<br />
BROOK.
NEWS<br />
The importance of the Royal Flying Doctor Service<br />
(RFDS) is one rural and regional publicans know all too<br />
well.<br />
If they haven’t themselves been helped by the Flying<br />
Doctor, then it’s a sure bet their patrons have.<br />
Acting as the “support crew” for the doctors, nurses,<br />
and pilots of the RFDS is a whole community of local<br />
heroes keeping the Flying Doctor in the air.<br />
This year, former co-owners of one of Australia’s<br />
most iconic outback pubs, The Birdsville Hotel, are<br />
RFDS Local Hero Awards winners, recognising people<br />
who give their time and energy to support RFDS<br />
and promote the importance of healthcare in their<br />
community.<br />
David and Nell Brook have spent much of their life<br />
supporting RFDS.<br />
It’s a cause close to their heart, like it is for most<br />
people who live in the outback. But there’s a special<br />
connection and history that runs deep for the family,<br />
who are now into their fourth generation as Birdsville<br />
residents.<br />
“People in the outback relate to the Flying Doctor as a<br />
mantle of safety,” Nell explains.<br />
It is why, through their roles with the Birdsville Race<br />
Club, they have helped RFDS fundraise at one of the<br />
town’s most popular events, the Birdsville Races.<br />
It is their unwavering loyalty to supporting the Flying<br />
Doctor – and the people it supports – that has earned<br />
them an RFDS Local Hero Award.<br />
David has lived in the town his whole life – and<br />
struggles to pinpoint just why he loves the town<br />
so much. It’s a love affair that his parents and<br />
grandparents also shared.<br />
There’s a strong sense of community. With a<br />
population of about 140 people, the community David<br />
refers to also encompasses more than 100,000 visitors<br />
to the town every year, many of those coming for the<br />
iconic Birdsville Races and supporting RFDS.<br />
“The Flying Doctor doesn’t just look after us living<br />
here in town and on properties, but the visitors we<br />
have every year as well – if they fall ill while travelling<br />
through, or are involved in a road accident.<br />
“The nearest hospital is about 700km away. It’s not<br />
uncommon for the RFDS plane to be here a couple of<br />
times a week. And that’s why it’s so important.”<br />
Through their roles as President, Secretary, Treasurer,<br />
and a host of other roles over the past 50 years, David<br />
and Nell and the club’s committee have supported<br />
the RFDS to raise more than $500,000 for the Flying<br />
Doctor.<br />
While humbled by the nomination for an RFDS Local<br />
Hero Award, and then to be named the winner<br />
for Charleville region – they wish for no personal<br />
accolades.<br />
They just want others to realise the importance of<br />
having the Flying Doctor there in your time of need.<br />
“We’ve had the Flying Doctor personally help us twice<br />
with our daughter, and our grandson most recently<br />
when he was visiting here and developed breathing<br />
issues,” Nell explains.<br />
“They flew Joshua from Birdsville to the hospital in<br />
Toowoomba. I was able to go with him and see how<br />
they operate.<br />
“The whole team was amazing. The nurse made<br />
Joshua feel very comfortable and even gave him a little<br />
rug with RFDS embroided on it. It was a little gesture,<br />
but Joshua still asks, ‘where is my rug?’. It’s a small<br />
thing, but it’s a comfort for children.”<br />
It’s a common saying in the outback: You hope you<br />
never need the Flying Doctor, but it’s good to know it’s<br />
there if you do.<br />
With David’s family connection to Birdsville tracing<br />
back to the 1880s, he has heard stories from his<br />
grandmother of a time without the Flying Doctor.<br />
“My grandmother’s brother had twins who died of<br />
pneumonia back in the early 1900s,” David recalls.<br />
His family are one of the many families who were the<br />
catalyst for founder, Reverend John Flynn, to start this<br />
crucial service.<br />
It is why David and Nell – and now their own family –<br />
continue to support RFDS.<br />
“Once you start something, you like to keep it going,”<br />
David said.<br />
It’s reflective of the same ambition Rev. John Flynn<br />
shared.<br />
“If you start something worthwhile - nothing can stop<br />
it.”<br />
There is a Local Hero Award winner connected to each<br />
of the nine RFDS Bases in Queensland – Charleville,<br />
Longreach, Mount Isa, Rockhampton, Roma,<br />
Townsville, Cairns, Bundaberg, and Brisbane. To vote<br />
for the overall winner, visit rfdslocalhero.com.au<br />
<strong>QHA</strong> REVIEW | 11
NEWS<br />
<strong>QHA</strong> REVIEW | 12<br />
AUSSIE WHEAT BEERS<br />
Say “wheat beer” and the thought of lush green rolling<br />
landscapes of the Germanic variety are likely to jump<br />
to the front of the seasoned beer drinkers’ brain.<br />
Using wheat in beer has a long history in Germany,<br />
where “Weisenbier” was first brewed, however, as with<br />
most things, the style and technique of brewing has<br />
evolved somewhat since the ye olde days (think 800<br />
BC).<br />
As Germans immigrated to other parts of the world,<br />
so too, did the taste for wheat beer and the brewing<br />
knowledge to add the style to the product lists of<br />
various breweries throughout the world.<br />
The good news for fans of the flavour is that a bunch<br />
of Australian craft brewers have put their heads<br />
together to bring back wheat beer options with an<br />
Aussie twist.<br />
In the coming months, Matilda Bay, Mountain Goat,<br />
4 Pines Brewing Company, Pirate Life and Green<br />
Beacon Mollyhawk, will each release their own take on<br />
an Aussie Wheat Ale.<br />
At the heart of the Aussie Wheat Ale is a process<br />
that replaces a portion of the barley usually used in<br />
production with wheat malt supplied by local farmers.<br />
The result on the beer has been described as giving<br />
the beer a “soft fluffy head with subtle aroma, delicate<br />
malt sweet taste and bright haze that glows like<br />
sunlight in the glass”.<br />
Among the creators of the Aussie Wheat Ale is Matilda<br />
Bay’s Phil Sexton – who first dabbled in the genre<br />
in 1984 with the release of the Redback beer based<br />
mostly in traditional German hefeweizen style.<br />
He describes Matilda Bay’s Aussie Wheat Ale as<br />
somewhere between “a pacific ale style and a<br />
Redback”.<br />
“There’s a little bit of baggage with traditional wheat<br />
beers,” Phil said.<br />
“Some people think of wheat beer as heavy tasting<br />
and that doesn’t necessarily fit our Australian lifestyle<br />
and climate,” he said.<br />
“Aussie Wheat Ale is unlike anything that you might’ve<br />
tried in the past. We’ve paired some of the country’s<br />
best brewing wheat with a new and exciting hop,<br />
Australian Eclipse, to give us a very fresh and vibrant<br />
beer that takes the wheat beer category in a very new<br />
direction.”<br />
For Mountain Goat Head Brewer Alana Rees, playing<br />
with the wheat beer flavours has paid off.<br />
“This beer is for a whole generation of drinkers, made<br />
with locally-grown wheat and hops. It’s the cleanest,<br />
most sessionable beer we have ever created with a<br />
nice mouthfeel and a soft citrus note,” Alana said.<br />
Beers to look out for, as described by the breweries,<br />
include:<br />
MATILDA BAY AUSSIE WHEAT ALE<br />
This bright and fresh brew is equal parts<br />
hazy and lively, combining all Australian<br />
wheat and Australian Eclipse hops. Aroma<br />
of mojito lime, ripe tangerine and fresh<br />
cut grass gives way to hints of tangerine<br />
flesh, Seville orange, a silky full body from the<br />
Australian-grown wheat, with subtle bitterness and a<br />
crisp tight finish.<br />
PIRATE LIFE AUSSIE WHEAT ALE<br />
The Pirate Life Aussie Wheat Ale pours<br />
a luminous pale straw. Expect a fluffy<br />
white head and delicate floral and citrusy<br />
aromas. To drink, it’s crisp and well<br />
balanced with a clean, refreshing finish.<br />
4 PINES BREWING COMPANY AUSSIE<br />
WHEAT ALE<br />
Aussie Wheat Ale pours light in colour<br />
with a slight haze that reminds you of<br />
golden days. Castilla and Amarillo hops<br />
pack a fruity aroma of stonefruits, ruby red<br />
grapefruit, and raspberries, complemented<br />
by a citrus kick from small additions of yuzu<br />
peel.<br />
GREEN BEACON MOLLYHAWK AUSSIE<br />
WHEAT ALE (QLD/NSW ONLY)<br />
Mollyhawk Aussie Wheat Ale - packed full<br />
of Aussie wheat, naturally hazy and super<br />
pale. Aromas and flavours of fresh citrus<br />
with hints of juicy tropical fruit.<br />
MOUNTAIN GOAT AUSSIE WHEAT BEER<br />
Soft citrus on the front palate from the<br />
hops, with a smooth, creamy body and a<br />
crisp finish that’s immensely refreshing.
Pirate Life head brewer Lewis Maschmedt and<br />
brewing team leader Sam Petering<br />
Mountain Goat brewers Kenny Doyle and Alana Rees<br />
Green Beacon, Johann Mollyhawk<br />
Harry and Phil Sexton - Matilda Bay<br />
4 Pines Head Brewer Andrew Tweddell (Tweeds)
Parkwood<br />
Go lf<br />
Hole<br />
Sponsorships<br />
Available<br />
Golf Club<br />
Tickets<br />
on sale<br />
now!<br />
Day<br />
T U E S<br />
D A Y<br />
6 2022<br />
SEPTEMBER<br />
enquiries kmott@qha.org.au<br />
web qha.org.au
Nick Bainbrigge GAMING<br />
- CALENDAR AUG/SEP 2022 -<br />
Responsible management of licensed venues (RMLV)<br />
COME AND SEE<br />
INNOVATION IN<br />
MOTION AT AGE<br />
Finally! … we get to have an AGE show this year<br />
after two cancelled events. It’s a great opportunity to<br />
see everyone again but also a great platform for us<br />
to showcase our wide range of games, systems and<br />
services to our customers.<br />
We have a theme of Innovation in Motion because<br />
we’re moving forward and showcasing innovation<br />
across our product portfolio - such as our <strong>Digital</strong><br />
Wallet – but it’s in games where you’ll see some new<br />
ideas that haven’t been in the market before.<br />
If you come to the show, you’ll see an exciting line-up<br />
of products that work for you and your customers with<br />
a mix of proven, performing, Hold n’ Spin mechanics<br />
and brands, as well as exploring some new gaming<br />
trends. There’s a wide range of game play experiences<br />
that cater to every player.<br />
The ‘motion’ is not only are we moving forward,<br />
but we have two new train-themed games being<br />
revealed. You’ll be the first to see our golden train –<br />
Cash Express Luxury Line – with three classic games<br />
brought right up to date with a steam powered feature.<br />
We think this game will be a powerful performer.<br />
Our second train-themed game is Midnight Express.<br />
This game family was designed with today’s player in<br />
mind. It features a twist on our famous Hold & Spin<br />
segment, multi denominations – plus a brand-new<br />
Midnight Express mechanic that can award players 2x<br />
or 3x multipliers on all Cash on Reel symbols!<br />
Plus, we’re excited about our newest release which<br />
is one of our most innovative game titles – Scorchin’<br />
Fortune. Scorchin’ Fortune is our first multigame<br />
that includes three different Hold & Spin (H&S)<br />
experiences - heating up the H&S segment by mixing<br />
innovation with the player favourite mechanic!<br />
With world-class products and new technology<br />
solutions developed by the best talent in the industry,<br />
we aim to bring more excitement and entertainment to<br />
the stand than ever before.<br />
We’re looking forward to showing you our innovation<br />
in motion at the Australasian Gaming Expo (AGE) in<br />
Sydney (9-11th <strong>August</strong>)<br />
Toowoomba 03 Aug Gold Coast 09 Aug<br />
Virtual Classroom (online) 09 Aug Brisbane 11 Aug<br />
Virtual Classroom (online) 16 Aug Rockhampton 17 Aug<br />
Virtual Classroom (online) 18 Aug Virtual Classroom (online) 23 Aug<br />
Virtual Classroom (online) 30 Aug Virtual Classroom (online) 01 Sep<br />
Member Price $395.00 / Non-Members $495.00<br />
Virtual Classroom (online)<br />
Virtual Classroom (online)<br />
CLO Video Connect<br />
22 Aug<br />
GNT Video Connect<br />
08 Aug<br />
Member $70 /<br />
Non Member - $90<br />
<strong>QHA</strong> Member /<br />
Non-member price: $495.00<br />
*Note: Classroom-based training resumes.<br />
**RMLV/GNT Virtual Classroom (Online) courses will be added as required<br />
BOOK TRAINING NOW<br />
Visit www.qha.org.au for any of the training courses mentioned here<br />
or Email: training@qha.org.au
NEWS<br />
CRAFTY GROWTH<br />
<strong>QHA</strong> REVIEW | 16<br />
The consolidation of Queensland’s craft brewing<br />
industry is continuing with the announcement that<br />
West End based Catchment Brewing Co has acquired<br />
100 per cent ownership of Fortitude Brewing Co’s<br />
business and brands.<br />
Fortitude Brewing Co operates a fully operational<br />
taphouse, restaurant and functions business on Mount<br />
Tamborine as well as a large brewery facility capable of<br />
producing more than 500,000 litres of beer a year.<br />
It was founded in 2012 and is well known for its<br />
light craft beer Fortitude Pacer and its core range of<br />
products including Fortitude Summer, Pale Ale, Stout,<br />
Golden Ale and Lager. It also has a seasonal range<br />
under the label Noisy Minor which includes award<br />
winning beers such as Admiral Ackbar, Anzus IPA and<br />
Bad Wolf. The ginger beer Roots and Leaves is also a<br />
Fortitude Brewing Co product.<br />
Catchment Brewing Co CEO and major shareholder<br />
Matt Newberry said the group was delighted with the<br />
purchase.<br />
“We are delighted and excited to acquire the Fortitude<br />
Brewing Co business and brands,” Matt said.<br />
“Our West End brewery is running well over its<br />
capacity and this brewing facility gives us the ability to<br />
bring all our contract brewing back in house.<br />
Fortitude Brewing Co Owner Jim O’Conner and Catchment Brewing<br />
Co CEO and shareholder Matt Newberry.<br />
“With our acquisition plans to acquire up to 10 more<br />
venues the additional capacity is needed to service our<br />
growing on and off premise business.<br />
“The Fortitude brands are well known in the industry<br />
and with existing ranging in many hotels and retailers<br />
including Dan Murphys, it allows our growth strategy<br />
to accelerate in the market.<br />
“We are looking forward to engaging with the local<br />
Mt Tamborine community and tourists to bring our<br />
passionate hospitality values to the business.”<br />
This acquisition comes on the back of Catchment<br />
Brewing Co acquiring the high-profile Paddington<br />
Hotel “Darling & Co” in September last year from<br />
Australian Venue Co.
NEWS<br />
TAKE THE ULTRA SHOT!<br />
Ainsworth Game Technology Ltd presents a comprehensive line-up<br />
of energized themes for the innovative A-Star® cabinet at the 2022<br />
Australasian Gaming Expo (AGE) to be held at the ICC, Sydney.<br />
Headlining Ainsworth’s stand is upcoming new brand Grand<br />
Fortune! Grand Fortune is the latest games series incorporating<br />
the unique Ainsworth “Hold ‘n Stack” feature made popular in<br />
brands Treasure Spirits and Cash Stacks. Initially available as a<br />
link, Grand Fortune incorporates a Win/Reset feature and multiple<br />
standalone jackpot progressives with instant win options. Launching<br />
with three titles; Wild Eyes, Buddha’s Temple and Prosperity Bull,<br />
Grand Fortune is sure to cater to a range of players.<br />
Also on show will be the newly approved* Ultra Shot, a new<br />
games series in the credit collection genre featuring multi-level<br />
collection points with multipliers. A multi-denomination group with 2<br />
levels of standalone jackpots and 2 levels of scalable bonuses, Ultra<br />
Shot also features two types of configurations, a fixed lineage bet<br />
and a 5-line variable bet.<br />
Debuting with 4 titles - Tiger, Sapphire Eyes, Royal Diamonds and<br />
Panda, each game has a unique free game feature which is sure to<br />
keep players engaged. This mix of free game features and themes<br />
from classic legacy content coupled with the all new Ultra Shot<br />
feature provides a combination of familiarity but with strong bonusing<br />
credit elements.<br />
In celebration of the Ultra Shot release, Ainsworth is excited to<br />
announce that AGE attendees will have the opportunity to “Take the<br />
Ultra Shot!” with some on-stand fun & competitions giving venues<br />
the chance to win some great prizes.<br />
Attendees will also get the first look at Ainsworth’s A-Star® Slant<br />
Top. The newest addition to the A-Star® cabinet series has all the<br />
same features of the A-Star® with a 27” screen and an optional<br />
27” topper allowing increased visibility across any gaming floor. This<br />
key feature makes the A-Star® Slant Top the most versatile and<br />
comfortable cabinet on the market.<br />
The top performing Treasure Spirits together with King of Wealth<br />
Cai Shen, a new high denomination game, Mega Choice Gold, a<br />
new multi-game and additional support titles to the current popular<br />
Ainsworth brands will round off the extensive product range on the<br />
2022 AGE Stand.<br />
Ainsworth’s General Manager – Sales & Marketing AU, Troy Primmer,<br />
said “We are delighted to be displaying the new range of Ainsworth<br />
hardware and software at AGE 2022. The event has been cancelled<br />
in recent years and so we are focused on the opportunity to get<br />
together and showcase the changes implemented under new CEO,<br />
Harald Neumann. Ainsworth is entering an exciting new era, so<br />
come and see for yourself!”<br />
Visit agtslots.com/au for the latest product range.
<strong>QHA</strong> REVIEW | 18<br />
Renee Green Studio
FEATURE<br />
RENO REWARDS<br />
PATIENCE, PERSISTENCE AND DETERMINATION<br />
HAVE GUIDED THE SUCCESSFUL REJUVENATION<br />
OF THE FULL MOON HOTEL ON BRAMBLE BAY.<br />
Renee Green Studio<br />
Renee Green Studio<br />
The business celebrated a win for Best Detached<br />
Bottleshop for its Sue’s Korner Bottlemart at<br />
Boondall in the recent <strong>QHA</strong> Awards for Excellence<br />
2022. It was also among the finalists in a number of<br />
other categories including Best Redeveloped Hotel -<br />
General Division.<br />
The hotel, which overlooks north Moreton Bay, on<br />
Eagle Terrace in Sandgate, was purchased by the<br />
Dowling family in 2015, with publicans Lucinda<br />
Dowling Black and her husband Toby Black<br />
overseeing its operations.<br />
Lucinda said the family eagerly began discussions<br />
to upgrade the venue and in 2016 they engaged<br />
with one of Brisbane’s most renowned Architects,<br />
BSPN, who put forward a contemporary, yet classic,<br />
concept to refresh the building and make better use<br />
of the available space.<br />
One of the first steps with BSPN in 2017 was to<br />
relocate and update the existing 35-machine gaming<br />
room.<br />
Lucinda said the family engaged Aussie Fit Outs at<br />
Brendale for the construction and had great feedback<br />
from customers who enjoy the experience the new<br />
room provides with its modern design, elegant décor<br />
and the latest in technology and gaming machines.<br />
While the intention was to continue with the<br />
refurbishment works in 2020, by updating the dining,<br />
bar and entertainment spaces, COVID got in the way<br />
delaying the start of the next stage until July 2021<br />
when construction was finally able to begin.<br />
Lucinda said Aussie Fit Outs were engaged once<br />
again for their valued expertise, commitment and fine<br />
attention to detail.<br />
<strong>QHA</strong> REVIEW | 19
FEATURE<br />
FULL MOON HOTEL<br />
Creating bespoke designs<br />
for over thirty-five years.<br />
After five months, battling material supply shortages,<br />
lockdowns and other COVID-related challenges,<br />
the refurbishment was successfully completed in<br />
late November 2021 – in time for Christmas trade.<br />
In January this year the final touch, in the form of a<br />
custom designed children’s play area, The Treehouse,<br />
was added as the cherry on top.<br />
BSPN Partner Luis Nheu said the team had looked to<br />
the surrounding heritage and colonial Queenslander<br />
style homes of Sandgate and Shorncliffe, and the<br />
bayside position of the venue, for inspiration for the<br />
design.<br />
“It was about going back to the area, looking at the<br />
beautiful Queenslanders – and using features such<br />
as double hung windows, and exposed stud frames<br />
of the old Queenslanders as design elements which<br />
now make the kitchen a showpiece alongside cabinet<br />
joinery and brass detailing,” Luis said.<br />
“The impactful blue tones featured throughout the<br />
hotel give you that coastal relaxed holiday feel that<br />
Sandgate is historically well known for.<br />
“It’s a destination hotel. We used some of the classic<br />
features of the 150-year-old establishment, including<br />
the decorative ceiling where we worked with the<br />
existing heights and just layered the space using<br />
hanging plants and windows with colonial glazing to<br />
help zone the areas.”<br />
Toby said the new-look venue had been popular with<br />
locals and newcomers to the area, with the business<br />
pleased to report a notable increase in first time<br />
visitation to the venue since the refurbishment was<br />
completed.<br />
The 2022 version of the historic establishment<br />
combines a laidback, coastal feel with upgraded<br />
amenity and functionality.<br />
Warm timber tones, VJ walls and large windows have<br />
created a homely feel that has continued through<br />
to the newly-extended, 70-seat, dining space and<br />
innovative children’s area which was designed for<br />
creative play by Rosenthal Creative Co and contains<br />
an impressive artificial tree, lovers swing, grassed area<br />
for lawn games, play vegetable patch, reading nook<br />
and a clothesline.<br />
07 3851 9100 brisbane@bspn.com.au bspn.com.au
Renee Green Studio<br />
Renee Green Studio<br />
Renee Green Studio<br />
Renee Green Studio<br />
Renee Green Studio
Renee Green Studio<br />
“IT’S A DESTINATION HOTEL. WE USED SOME OF THE CLASSIC FEATURES OF THE<br />
150-YEAR-OLD ESTABLISHMENT, INCLUDING THE DECORATIVE CEILING WHERE WE<br />
WORKED WITH THE EXISTING HEIGHTS AND JUST LAYERED THE SPACE USING HANGING<br />
PLANTS AND WINDOWS WITH COLONIAL GLAZING TO HELP ZONE THE AREAS.”<br />
<strong>QHA</strong> REVIEW | 22<br />
“The Treehouse is a unique, custom designed space,<br />
with inspiration taken from a classic treehouse found in<br />
the quintessential backyard in Queensland,” Toby said.<br />
Catering to a wide range of occasions the venue<br />
layout works for large gatherings and smaller groups,<br />
using booth seating with a mix of screening features to<br />
create more intimate zones throughout, which creates<br />
atmosphere and gives guests a sense of having their<br />
own space.<br />
The high, open, ceilings and decorative hanging<br />
gardens create a relaxed ambience, assisted by a<br />
creative approach to lighting, artwork and décor.<br />
The styling elements, artworks and decorative hanging<br />
gardens were curated, designed and installed by<br />
Rosenthal Creative Co., with all of the new furnishings<br />
sourced by Lightfoot Commercial Furniture.<br />
Other, less obvious elements of the refurbishment<br />
included an update to the keg room, allowing for<br />
greater storage, efficiencies and more beers on tap,<br />
and a 100kw solar panel system to offset energy costs<br />
and reduce environmental impact.<br />
The venue offers live entertainment, ranging from<br />
soloists and duos, up to seven-piece bands on Friday<br />
and Saturday nights and Sunday afternoons, with<br />
trivia, music bingo and other entertainment during<br />
the week, all complimented by improved sound and<br />
lighting equipment including the directional, modular<br />
JBN Sound Ceiling immersing the listener in high<br />
quality, full frequency sound.<br />
The refurbishment provided Lucinda and her team the<br />
opportunity to rebrand the venue by refreshing the Full<br />
Moon Hotel website and logo, colour palate and brand<br />
personality used through various marketing channels<br />
too.<br />
Partnering with Kartia Design, a Sandgate local<br />
creative design and marketing agency, the Full<br />
Moon Hotel embraced a new look to engage wider<br />
audiences and reflect the businesses new goals and<br />
offerings.<br />
The Full Moon Hotel is open for lunch and dinner<br />
seven days a week, and with its four local bottleshops<br />
the organisation employees over 80 staff.<br />
With the staffing crisis impacting the industry, Lucinda<br />
said recruiting and retaining staffing was now her<br />
“greatest priority, every day” to ensure they continue<br />
to maintain the level of standard the dedicated service<br />
team pride themselves on.<br />
Looking towards the end of the year and beyond<br />
Lucinda said the vision is to continue to evolve the<br />
business, looking for ways of improving its offering<br />
and operations to best meet customer trends and<br />
expectations.
FEATURE<br />
FRESH NEW LOOK FOR BOTTLEMART<br />
IBIS CELLARS SANDGATE<br />
Downtown Sandgate shoppers are enjoying the recent<br />
store transformation of Bottlemart Ibis Cellars, located<br />
in Ibis Central Shopping centre.<br />
Bottlemart Ibis Cellars is a detached bottleshop<br />
which runs off the recently renovated Full Moon Hotel<br />
Sandgate, owned and operated by the Dowling family.<br />
It is the tenth Queensland Bottlemart outlet to be<br />
refreshed this year, and since its completion in March,<br />
another five store makeovers have been completed,<br />
with another five planned for later this year.<br />
LMG’s Queensland State Manager, Shaun Landy,<br />
said: “I’m thrilled to be collaborating with our member<br />
partners to lift their customers’ shopping experience<br />
through an enhanced in-store environment.”<br />
“The completed renovations not only look fantastic,<br />
but these stores now have more space to support<br />
an increased range of products, as well as improved<br />
display solutions to execute key marketing and<br />
promotional initiatives,” added Landy.<br />
The refreshed LMG member store layouts now include<br />
four-way mobile display units, beer stackers and<br />
premium product display stands, and are designed to<br />
provide added flexibility in both range and presentation<br />
to accommodate marketing activity and featured<br />
products.<br />
Scott Strathearn, Retail Manager, NT Pubco said: “The<br />
Bottlemart team worked hard to bring our refreshed<br />
store to life. The result has been a more premium,<br />
stylish space for our customers. More floor space for<br />
wine, ambient beer and spirits; and cold space for<br />
craft beer, white wine, and bubbles, has resulted in<br />
increased sales and profitability as shoppers respond<br />
to the enhanced in-store experience.”<br />
For more information on LMG’s store refresh program,<br />
please contact Shaun Landy, Queensland State<br />
Manager on 0436 002 418 or slandy@lmg.com.au<br />
<strong>QHA</strong> REVIEW | 23
LEGAL MATTERS with Curt Schatz<br />
WHAT SHAPE IS THE INDUSTRY IN?<br />
On most occasions, I write an article for this <strong>Review</strong><br />
that is based on matters relating to the law.<br />
On this occasion, I thought I would simply write an<br />
article that reflects my view of the current pub market<br />
without significant reference to the law.<br />
Some of you may be most pleased by this approach<br />
given that the law can, on occasions be extremely<br />
tedious.<br />
My general objective for writing about my view of<br />
the market is based on my team working on a large<br />
number of pub transactions at all times and looking at<br />
any recent trends which may assist you in any of your<br />
thinking around acquisition or disposal.<br />
I guess the first thing for me to say is that there always<br />
remains a strong interest in good Queensland pubs.<br />
As usual, this interest is evidenced by various types of<br />
potential buyers including trusts.<br />
We have seen a number of trusts/funds come into<br />
the fray with large and deep pockets with a view<br />
to acquiring either a freehold with a great tenant or<br />
alternately freehold and going concern where the risk<br />
is less.<br />
There are a few of these funds floating around at<br />
the moment remaining aggressive in their stance on<br />
acquisitions.<br />
Over the Covid and post-Covid period, the interest<br />
from the southern states, in particular, New South<br />
Wales and Victoria seems to have strengthened for<br />
Queensland pubs.<br />
In my case, I have been introduced to a number of<br />
“new” clients from New South Wales and Victoria<br />
looking to buy a Queensland pub. In the past, I have<br />
often reflected on why the Southerners want to buy<br />
Queensland pubs and for the most part, I think that<br />
they feel that their pubs down south are overpriced,<br />
and in addition, the Queensland pubs present a better<br />
opportunity for revenue growth.<br />
This is not hard to understand given the demographic<br />
growth of Queensland on a comparative level with<br />
New South Wales and Victoria.<br />
Interest rates have been at an all-time low for a long<br />
time, and this is probably another factor in creating the<br />
fervour around acquisition interest.<br />
It is obvious that the headwinds including the Ukraine<br />
and Russia war, rising interest rates, rising inflation,<br />
rising labour costs, everlasting Covid restrictions and<br />
a multitude of factors have put a lid on transactional<br />
activity for some time.<br />
However, Queensland’s demographic growth, the<br />
perception of Queensland as a comparatively safe<br />
haven from Covid, the Olympic Games in 2032, and<br />
our law in relation to retailing out of the detached<br />
bottleshop regime, all add up to there being a strong<br />
interest in Queensland pubs.<br />
Therefore, I would say that the interest in pubs has<br />
never really been stronger apart from circa 20 years<br />
ago when Woolworths and Coles needed to acquire<br />
pubs to generate revenue from the retail sale of<br />
packaged liquor.<br />
So, in any event, both the historical support for pub<br />
transactions, coupled with the continued interest by<br />
Southern buyers, property funds, and also the general<br />
publican in the current Queensland system, means<br />
that all of you should continue to consider your options<br />
in relation to any disposal.<br />
We will also continue to provide our best level of<br />
services to the entire pub sector no matter what time<br />
of the day or week you may need such services.<br />
<strong>QHA</strong> REVIEW | 24
Paul Watson SUPERANNUATION<br />
SUPER BOOSTING STRATEGIES<br />
FOR THE NEW FINANCIAL YEAR<br />
While a new financial year often brings new rules and<br />
changes to be aware of, it’s also a great time to start<br />
thinking about super contribution strategies.<br />
There are a variety of strategies that your staff may be<br />
interested in learning more about. Some that could<br />
help them save on tax!<br />
Salary sacrifice contributions and spouse contributions<br />
are two simple ways staff can grow super and save<br />
on tax. In situations where one partner is taking time<br />
off work to look after family, spouse contributions in<br />
particular are a great way to boost household super.<br />
By doing so, some eligible households could receive a<br />
spouse contribution tax offset of up to $540.<br />
Low-to-middle income earners may also be eligible<br />
to receive extra money from the Government just<br />
by contributing to super. Through the government<br />
co-contribution scheme, those eligible could receive<br />
an extra 50c from the Government for every dollar<br />
contributed to super – up to a maximum of $500.<br />
If any staff would like to learn more about the<br />
contribution strategies available, we have some<br />
information available on our website at hostplus.com.<br />
au/super/maximise-your-super.<br />
Talk to a financial planner<br />
Hostplus offers a range of financial guidance and<br />
advice on other tax-effective super strategies, now and<br />
into the future. This includes our popular online advice<br />
tool, Super Adviser, and more comprehensive advice<br />
through our financial planning team, to equip your staff<br />
with the right tools to make informed decisions about<br />
their financial futures. That’s a plus.<br />
Visit our financial advice page at hostplus.com.au/<br />
financial-planning to find out more.<br />
Past performance is not an indication of future<br />
performance. This information is general advice<br />
only and does not take into account your personal<br />
objectives, financial situation or needs. You should<br />
consider if this information is appropriate for you<br />
in light of your circumstances before acting on it.<br />
Please read the relevant Hostplus Product Disclosure<br />
Statement (PDS), available at hostplus.com.au before<br />
making a decision about Hostplus.<br />
* For a description of the target market, please read the Target Market Determination (TMD), available at hostplus.com.au. Past<br />
performance is not a reliable indicator of future performance.<br />
Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of<br />
personal financial advice to members of Hostplus. Advice is provided by financial planners who are Authorised Representatives of<br />
IFS. Fees may apply for Comprehensive Financial Advice, further information about the cost of comprehensive advice is set out in<br />
the relevant IFS Financial Services Guide, a copy of which is available from your financial planner. Hostplus has engaged Link Advice<br />
Pty Ltd ABN 36 105 811 836, ASFL 258145 to facilitate the provision of limited personal financial advice to members of Hostplus via<br />
the web-based product Super Adviser.<br />
Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund)<br />
ABN 68 657 495 890, MySuper No 68 657 495 890 198.<br />
<strong>QHA</strong> REVIEW | 25
INSIGHTS<br />
NORTHERN<br />
PARADISE<br />
GRAB A MAP OF QUEENSLAND, LOOK NORTH AND<br />
THE TOWN OF PORT DOUGLAS STANDS AS THE LAST<br />
SUBSTANTIAL TOURIST DESTINATION ON THE COAST.
INSIGHTS<br />
It’s a unique part of the world where the famous Great<br />
Barrier Reef meets the Daintree Rainforest – sites so<br />
special they have both been granted UNESCO World<br />
Heritage status.<br />
It’s where the rich and famous come to holiday away<br />
from the crowds and the press.<br />
It’s also about as far away from Australia’s southern<br />
capital cities as you can get without leaving the country<br />
to experience a large-scale resort complete with<br />
multiple pools, top-end dining, and even a swim up bar.<br />
For Sheraton Grand Mirage Resort Port Douglas<br />
while the COVID years have not been without their<br />
challenges, its unique offering, including two hectares<br />
of pool area, have helped to keep the rooms ticking<br />
over, a large core of staff in jobs and the business<br />
itself poised to come back strongly once local and<br />
international borders opened.<br />
General Manager Steve Molnar said while<br />
Queenslanders had embraced the resort while the<br />
domestic borders were closed, once the doors to the<br />
south were flung open again the resort had seen a<br />
spike in demand peaking with April returning the best<br />
monthly result ever, since the resort opened in 1987,<br />
followed closely by May with the second-best month<br />
on record.<br />
<strong>QHA</strong> REVIEW | 28
INSIGHTS<br />
Another key driver for the business has been the return<br />
of the events and group bookings market, a strength<br />
recognised in this year’s <strong>QHA</strong> Awards for Excellence<br />
where the resort was awarded the title of Best Meeting<br />
and Events Venue.<br />
Steve said the resort, which has won the Meeting<br />
and Events award several times over the years, had<br />
fine-tuned its processes around group bookings and<br />
operated with all hands on-deck, himself included,<br />
when the groups arrived.<br />
He said there were many benefits of having traditional<br />
back-office staff involved in the meeting and greeting<br />
process, including quicker processing times which<br />
made for happier customers, and a more collegiate<br />
team environment where everyone chipped in to get<br />
the job done.<br />
Steve said another benefit was having direct exposure<br />
to the all-important check-in process which enabled<br />
administrative staff to better understand the challenges<br />
changes to computer systems, booking processes<br />
and the like created for staff working the front desk<br />
every day.<br />
While the last major overhaul of the venue was a $48<br />
million refurbishment in 2016, Steve said the team was<br />
always working to improve the property and find new<br />
stories to share with guests.<br />
The resort has committed to sharing the history of<br />
the region in which the 147-hectare property sits,<br />
where sugar cane was the driver of the economy<br />
before tourism stepped in and Italian immigrants built<br />
a community based on camaraderie and support for<br />
family. As well as sharing the stories with guests, the<br />
resort has developed an Italian a la carte menu in the<br />
all-day restaurant and is offering a range of local rum<br />
tasting experiences linked back to sugar cane.<br />
For the Meetings, Incentives, Conference and<br />
Exhibition (MICE) market Sheraton Grand Mirage<br />
Resort Port Douglas offers plenty of options for guests<br />
– from the on-site golf course to adventures into the<br />
Daintree Rainforest or out to the Great Barrier Reef.<br />
It also offers 295 rooms and another 50 villas for rent,<br />
with the villas being self-contained two, three or fourbedroom<br />
properties. It boasts the most rooms with<br />
direct pool access of any resort in Australia.<br />
Steve said having the backing of the Sheraton brand,<br />
which has been serving high-end travellers around the<br />
world since 1937, certainly helped when it came to<br />
providing confidence for travellers looking to book their<br />
post-COVID holidays, both domestically and, more<br />
recently, from overseas.<br />
Having the Sheraton sitting among the 30 brands<br />
of the Marriott International group also added to the<br />
resort’s ability to attract and retain staff keen to be part<br />
of a major international hotel business which is actively<br />
promoting its opportunities via its “Life with the Works”<br />
program.
INSIGHTS<br />
<strong>QHA</strong> REVIEW | 30<br />
Marriott is now the largest hotel chain in the world<br />
based on the number of available rooms, with 8000<br />
properties containing 1,423,044 rooms in 121<br />
countries and territories. Of these 8,000 properties,<br />
2,149 are operated by Marriott and 5,493 are operated<br />
by others pursuant to franchise agreements.<br />
Despite the COVID challenges, the resort stayed open<br />
throughout the past two years, retaining as many staff<br />
as possible. It is now operating with 300 staff, just shy<br />
of its peak season requirement of 330 staff.<br />
He said a challenge for the resort, and many other<br />
businesses in Port Douglas, has been the influx of<br />
property buyers in the market pushing up prices for<br />
local homes and lowering rental affordability and<br />
availability for staff.<br />
Steve said while the resort had been lucky to be able<br />
to house some of its staff on site, it was not a longterm<br />
solution and the group would continue to work<br />
with Council and other businesses in a bid to find<br />
better outcomes for the region.<br />
Looking to the second half of 2022 Steve said the<br />
resort was gearing up to play host to the foodie feast<br />
that is the Taste of Port Douglas from <strong>August</strong> 11 to 14.<br />
He said the resort is the major sponsor of the fourday<br />
food extravaganza which brought the best chefs<br />
from around the country to town to share their talents<br />
and showcase the produce of North Queensland with<br />
guests from Australia and beyond.<br />
The venue has recently launched monthly Sheraton<br />
Sunset Sessions too, bringing together live music and<br />
outdoor dining as another way of encouraging locals<br />
and visitors to the region to make the most of the<br />
resort.<br />
With international travel starting to kick back in Steve<br />
said the resort had already welcomed some American<br />
travellers through the doors and he expected to see<br />
more travellers from New Zealand and Japan once<br />
direct flights to Cairns were back on the agenda in<br />
July.<br />
With pent up demand and delayed bookings to be<br />
honoured Steve said he suspected the resort would<br />
not have a “low season” for at least a year and a half.<br />
The Sheraton Grand Mirage Port Douglas was also a<br />
finalist in the Best Deluxe Accommodation category of<br />
the <strong>QHA</strong> Awards this year – a title that went to Westin<br />
Brisbane.<br />
Winning the <strong>QHA</strong> Awards for Excellence for 2022 for<br />
Best Meeting and Events Venue means the resort will<br />
be judged by the Australian Hotels Association for<br />
the National Hotel Awards to be held in November in<br />
Sydney.<br />
Other finalists in the Best Meeting and Events category<br />
of the <strong>QHA</strong> Awards for Excellence 2022 were:<br />
Eatons Hill Hotel, Howard Smith Wharves, Porters<br />
Plainland Hotel, RACV Royal Pines Resort, Brisbane<br />
Showgrounds, Sandstone Point Hotel, Spicers Hidden<br />
Vale and The Westin Brisbane.
INSIGHTS<br />
<strong>QHA</strong> REVIEW | 31
FOCUS<br />
GREEN<br />
LEADER<br />
JUNE WAS A BIG MONTH FOR BRISBANE’S<br />
HOWARD SMITH WHARVES, PICKING UP TROPHIES<br />
FOR THE BEST ENVIRONMENTAL & ENERGY<br />
EFFICIENCY PRACTISE FOR THE WHOLE PRECINCT,<br />
BEST RESTAURANT METROPOLITAN FOR CIAO<br />
PAPI AND CHEF OF THE YEAR FOR HSW CULINARY<br />
DIRECTOR DAVID FINLAYSON AT THE 2022 <strong>QHA</strong><br />
AWARDS FOR EXCELLENCE.
FOCUS<br />
Howard Smith Wharves CEO Luke Fraser said the<br />
awards were a welcome recognition for the 1000 or so<br />
staff that helped to keep the Howard Smith Wharves<br />
ticking over every day.<br />
While for Culinary Director David Finlayson the Award<br />
was somewhat more personal, the Environmental &<br />
Energy Efficiency award reflects on the entire team<br />
and the hard work that has gone into developing a<br />
waste management strategy that sees rubbish sorted<br />
into 17 different streams and has led to a 95 per cent<br />
reduction in waste that would otherwise be sent to<br />
landfill.<br />
It is the second year in a row HSW has won the award,<br />
a reflection on the continued drive toward the goal of<br />
being “the most environmentally sustainable precinct<br />
on the planet”.<br />
“It’s a really lofty goal – and we know it won’t happen<br />
overnight,” Luke said.<br />
“But we thought, let’s find out what the best is and<br />
figure out how we can make it happen in Brisbane,” he<br />
said.<br />
The Howard Smith Wharves precinct is under the Story<br />
Bridge, at 5 Boundary St, and includes a host of food<br />
and drink venues including the Felons Brewing Co and<br />
Felons Barrel Hall, Mr Percival’s, Stanley Restaurant,<br />
Gigi’s Homestyle Cooking, La Mexicana Pop-up,<br />
Ciao Papi, Goodtimes Gelateria, Yoko Dining, Greca<br />
Restaurant, Polpetta, Fiume Rooftop Bar and Betty’s<br />
Burgers. There’s also a hotel - Crystalbrook Vincent<br />
which features 166 rooms.<br />
Luke said being environmentally sustainable was an<br />
important part of the DNA of the wharves and had<br />
been part of the planning from the outset – built into<br />
the building and infrastructure design.<br />
He said they had focused heavily on the waste<br />
management strategy and set themselves an<br />
ambitious target of reducing landfill from the site by<br />
95 percent – a target that’s taken nearly four years to<br />
achieve.<br />
Culinary Director<br />
David Finlayson.<br />
<strong>QHA</strong> REVIEW | 33
FOCUS<br />
HE SAID THE RIGHT<br />
SOLUTIONS, DELIVERED AT<br />
SCALE, OFFERED A REAL<br />
OPPORTUNITY TO MAKE A BIG<br />
DIFFERENCE.<br />
<strong>QHA</strong> REVIEW | 34
The 17 different streams of waste include e-waste, tin,<br />
cardboard, coffee, co-mingled paper, and food waste.<br />
He said half of the waste of the site was food waste<br />
from left over food in the kitchen or food returned from<br />
tables at the end of meals – accounting for about 50<br />
tonnes a month.<br />
Of that waste, half is composted on site at Howard<br />
Street Wharves, turned into natural fertiliser within 24<br />
hours and gifted to local farmers to improve their land.<br />
“We have another program where we are giving our<br />
oyster shells to the Moreton Bay Shellfish Recycling<br />
Centre,” Luke said.<br />
“They take them and sterilise them and the put them<br />
into steel cages and take them out into Moreton Bay<br />
and recreate reefs.<br />
“Every oyster shell will provide a home for about 10<br />
baby oysters.”<br />
At Felons Brewing Co the spent grain from the<br />
brewing process is also provided back to farmers as a<br />
feed source for cows.<br />
A welcome side-effect of the waste management<br />
program has been a reduction in the number of trucks<br />
required each week to take waste away – saving<br />
about 100 truck movements a week.<br />
Luke said having a strong environmental focus in the<br />
precinct had helped when it came to attracting staff<br />
as well, particularly the younger generations who were<br />
invested in taking steps to protect the planet.<br />
While the team may have hit their waste target Luke<br />
said they were constantly evaluating changes in<br />
science and technology that may offer better options<br />
for the area.<br />
He said there had been big steps taken in the<br />
conversion of food waste to energy which they were<br />
investigating now.<br />
On the energy side, they are also planning to<br />
make better use of the venue’s roof space with the<br />
installation of solar panels to boost power.<br />
Luke said while many smaller operators had been able<br />
to achieve amazing results in terms of sustainability<br />
the challenge for HSW was to find solutions that would<br />
work at scale.<br />
He said the right solutions, delivered at scale, offered a<br />
real opportunity to make a big difference.<br />
Asked how the general business conditions were for<br />
HSW in June Luke was upbeat.<br />
“We’ve definitely felt that domestic tourism is coming<br />
back,” he said.<br />
“We know there are visitors from interstate here. It feels<br />
like confidence is returning and while the CBD’s not<br />
back to pre-COVID it’s certainly returning.”<br />
Another trend Luke said they had noticed in the<br />
beverage side of the business was the growth in<br />
demand for cocktails among patrons who had been<br />
creating their own at home during COVID.<br />
<strong>QHA</strong> REVIEW | 35
INDUSTRY ENGAGEMENT<br />
with Damian Steele<br />
MEMBER PARTICIPATION IN<br />
LOCAL LIQUOR ACCORDS<br />
<strong>QHA</strong> REVIEW | 36<br />
All stakeholders in the licensed industry have a vested<br />
interest in minimising the negative impacts of the misuse<br />
of alcohol. One of the mechanisms employed<br />
in Queensland to generate solutions, cooperation<br />
and shared commitment to action is the local Liquor<br />
Accord.<br />
Liquor Accords, in the Queensland context, are a<br />
series of agreed actions or principles by a group of<br />
local stakeholders in the licensed industry aimed at<br />
addressing any local problems or issues which are of<br />
common concern, and at the same time, demonstrate<br />
their commitment to best practice.<br />
The <strong>QHA</strong>’s position is that participation in liquor<br />
accords should be considered by members, on five<br />
conditions:<br />
• Accords should be about mechanisms to derive<br />
and manage local solutions to local issues;<br />
• Participation should be voluntary;<br />
• Participants should engage as equals in the accord<br />
process – they are not simply another forum for the<br />
regulator or those in authority to hijack or impose<br />
industry agendas;<br />
• The accord process should be structured to<br />
include all willing stakeholders, and involve a basic<br />
communications and management structure; and<br />
• Accords should involve voluntary collaboration,<br />
participation, communication and action by<br />
participants. Proposals should be transparent and<br />
action and commitment should be based on trust.<br />
The following guidelines are offered to <strong>QHA</strong> Members<br />
considering active involvement in accords:<br />
• Accords are legitimate: When properly<br />
constituted and conducted, accords can be a<br />
powerful form of self-regulation which can help to<br />
reduce and minimize anti-social behaviour. There<br />
are more than 50 accord groups in Queensland.<br />
• Accords have official status: the Liquor Act 1992<br />
(Qld) effectively defines the liquor accord and gives<br />
it status within the regulatory framework. The Act<br />
provides that a Liquor accord for a locality, means<br />
an agreement voluntarily entered into to promote<br />
responsible practice, minimise harm, and promote<br />
public order.<br />
• Accords involve a wide range of stakeholders:<br />
to be effective and credible, Liquor Accords should<br />
involve as many different stakeholders as possible<br />
including: licensees, representatives from local<br />
businesses, local council(s), police, community<br />
organisations and government representatives.<br />
• Accords are local: Accords must be about<br />
building local solutions to local problems.<br />
• Accords are not the total answer: Accords<br />
are simply one of a varied range of regulatory<br />
mechanisms and vehicles that can assist in the<br />
development and promotion of best practice, and<br />
improve our industry’s performance and public<br />
image.<br />
• Accord participation is not to be feared: When<br />
properly constituted and conducted, accords act as<br />
an excellent pressure valve for local liquor-related<br />
issues. They also offer excellent potential for the<br />
establishment of strong personal relationships<br />
between stakeholders, which can benefit improved<br />
communications and problem solving, and generate<br />
mutual respect. It’s simply a variation of ‘is it better<br />
to be inside or outside the tent ?’
INDUSTRY ENGAGEMENT<br />
In the case of <strong>QHA</strong> Members, there are a number of<br />
key issues to be mindful of when considering whether<br />
to engage in or continue with a Liquor Accord process.<br />
These include:<br />
• Not a policy development forum: Sometimes<br />
an idea or solution developed or promoted by a<br />
local accord group will begin to snowball and make<br />
its way up the policy development pipeline. When<br />
this begins to happen, it is important that <strong>QHA</strong><br />
stakeholders are aware of the potential for policy<br />
corruption, and to stress that policy development<br />
should be evidence based, and not made on the<br />
run. This is a real case of ‘one size does not fit all’.<br />
• Dominant parties: Sometimes, and accord<br />
group or agenda can be dominated by a particular<br />
person, group or agenda, with the result that the<br />
accord is not effective, popular, or enduring. In such<br />
circumstances, accord participants should express<br />
their concerns about this situation, and/or make<br />
efforts to broaden the leadership participation of<br />
stakeholders.<br />
• Overall effectiveness in meeting objectives: It<br />
is both the objective and the implied responsibility<br />
of all accord participants to achieve progress and<br />
results, otherwise, their time and effort put into<br />
the accord process is wasted. Therefore, accord<br />
groups should informally monitor progress in terms<br />
of achieving the aims of:<br />
o minimising anti-social behaviour;<br />
o increasing cooperation between stakeholders;<br />
and<br />
o promoting responsible practice<br />
Conclusion<br />
Liquor accords are a common part of the liquor<br />
regulation scene in Queensland and aim to gather<br />
local liquor industry stakeholders together to consider,<br />
develop and deliver actions and strategies aimed at<br />
minimizing any local anti-social aspects of liquor<br />
mis-use. Accord participation is voluntary, and aimed<br />
at finding and delivering mechanisms to manage local<br />
alcohol-related issues. Accords by themselves are not<br />
the solution to all of society’s woes. They can however<br />
provide a valuable forum for local leaders to find local<br />
solutions to local problems and build relationships<br />
across the stakeholder groups.<br />
For comprehensive information and a list of current<br />
Liquor Accords in Queensland see the OLGR website:<br />
business.qld.gov.au/industries/hospitality-tourismsport/liquor-gaming/liquor/liquor-accords<br />
<strong>QHA</strong> REVIEW | 37
EMPLOYMENT RELATIONS with Joanna Minchinton<br />
ANNUAL WAGE REVIEW: AWARD RATE<br />
INCREASE DECISION<br />
<strong>QHA</strong> REVIEW | 38<br />
On Wednesday, 15 June the Fair Work Commission’s<br />
Expert Panel (‘Panel’) handed down its Annual Wage<br />
<strong>Review</strong> Decision (‘Decision’) for 2021-22.<br />
This article discusses the Panel’s Decision, and the<br />
timeframes to be aware of as a result.<br />
Increase Decision<br />
With regard to modern award wages, the Panel<br />
determined to increase wage rates in all awards:<br />
• By a flat rate amount of $40.00 per hour where<br />
the full-time weekly rate (in place at the time of the<br />
Decision being handed down) is less than $869.60<br />
per week; and<br />
• By 4.6% for award wages above $869.60 per week<br />
for a full-time employee (as in place at the time of<br />
the Decision being handed down).<br />
Timing of the Increases<br />
1 July 2022<br />
Wage rates in some awards increased from the first full<br />
pay period on or after 1 July 2022.<br />
Therefore, for those hospitality employers who refer<br />
to any of the below listed awards due to any of them<br />
covering an employee’s employment, wage rates have<br />
already increased:<br />
• Amusement, Events and Recreation Award 2020<br />
• Clerks—Private Sector Award 2020<br />
• Joinery and Building Trades Award 2020<br />
• Manufacturing and Associated Industries and<br />
Occupations Award 2020<br />
• Hair and Beauty Industry Award 2010<br />
• Live Performance Award 2020<br />
• Miscellaneous Award 2020*<br />
• Plumbing and Fire Sprinklers Award 2020<br />
• Vehicle Repair, Services and Retail Award 2020<br />
* relevant for the national training wage.<br />
The Employment Relations team has produced wage<br />
rate guides for the above awards, and members can<br />
download a copy of any of the above guides from the<br />
<strong>QHA</strong> website (member log in required).<br />
Alternatively, <strong>QHA</strong> members can contact the team and<br />
request a copy via er@qha.org.au.<br />
1 October 2022<br />
The majority of <strong>QHA</strong> members need to only be<br />
aware of this date. This is because wage rates in the<br />
Hospitality Industry (General) Award 2020 (‘HIGA’)<br />
increase from the first full pay period on or after this<br />
date.<br />
The above referred to wage increase means HIGA<br />
classifications of level 4 and above will receive a 4.6%<br />
increase, and the levels covering the introductory level<br />
and levels 1 and 2 will be increased by a flat rate of<br />
$40.00 per week. Schedule A provides the relevant<br />
definitions of each of the classifications and levels.<br />
Wage rates guides will be prepared for members<br />
closer to the operative date.<br />
The following awards that the <strong>QHA</strong> produces wage<br />
rates guides for will also increase from the first full pay<br />
period commencing on or after 1 October 2022:<br />
• Registered and Licensed Clubs Award 2020<br />
• Restaurant Industry Award 2020<br />
Once the above referred to wage rates guides have<br />
been prepared, <strong>QHA</strong> members will be advised via the<br />
electronic ER Bulletin or <strong>QHA</strong> Update.<br />
Other Relevant Increases<br />
Despite HIGA wage rates not increasing until 1<br />
October 2022, from the first full pay period on or after<br />
1 July 2022, employers also need to be aware of the<br />
following:
Joanna Damian Minchinton Steele EMPLOYMENT RELATIONS<br />
1. National Minimum Wage (‘NMW’)<br />
For those employees who are not covered by a<br />
modern award or agreement, the NMW is the<br />
legislated base rate of pay.<br />
The NMW increased by 5.2% from the first full pay<br />
period commencing on or after 1<br />
July 2022 with:<br />
• The NMW increasing to $812.60 per week for a fulltime<br />
employee or $21.38 per hour.<br />
• The increase represents a weekly increase of<br />
$40.00 per week.<br />
2. High Income Threshold<br />
From 1 July 2022, the high income threshold<br />
increased from $158,500 to $162,000 per annum.<br />
Why is this annual amount relevant? Section 382 of<br />
the Fair Work Act 2009 provides that for the purposes<br />
of an unfair dismissal application, an employee who<br />
earns at least the high income threshold per annum,<br />
and whose employment is not covered by an award<br />
or an enterprise agreement, cannot pursue such an<br />
application with the Fair Work Commission.<br />
What is a Pay Cycle for the purposes of the “first full<br />
pay period”?<br />
With regard to the operative date, where an employer’s<br />
pay period commences prior to the date the increase<br />
will have effect, for example, on 30 September 2022<br />
(and the increase date is 1 October for the HIGA), the<br />
increase provided in the Fair Work Commission’s wage<br />
increase decision will not affect wages until the next<br />
pay cycle.<br />
This is due to the pay cycle commencing prior to<br />
1 October. The Panel’s Decision states the HIGA<br />
increase applies to a full pay cycle that commences<br />
(i.e. the first day of the cycle) either on, or after, 1<br />
October.<br />
NEED HELP?<br />
For further information and assistance,<br />
the <strong>QHA</strong>’s ER Department can be<br />
contacted for a confidential discussion<br />
by calling (07) 3221 6999 or emailing<br />
er@qha.org.au.<br />
<strong>QHA</strong> REVIEW | 39
TRAINING AND SAFETY<br />
with Therese Kelly<br />
UNDERSTANDING APPRENTICESHIPS<br />
AND TRAINEESHIPS<br />
<strong>QHA</strong> REVIEW | 40<br />
An Australian Apprenticeship – that is an<br />
apprenticeship or traineeship – is a great way for<br />
employers to bring new and valuable resources<br />
and skills and knowledge into a business. So what<br />
exactly is an apprenticeship? Who can become an<br />
apprentice? How to recruit an apprentice? Below is a<br />
brief overview.<br />
WHAT IS AN AUSTRALIAN APPRENTICESHIP?<br />
Australian Apprenticeships often referred to as<br />
apprenticeships or traineeships and are available<br />
to anyone of working age and who meet eligible<br />
citizenship requirements.<br />
Australian Apprentices can be for a school student<br />
(a school-based Australian Apprenticeship can be<br />
started while still at school from Year 10, 11 and 12),<br />
school-leaver, a job seeker, a person re-entering the<br />
workforce, a current employee or a person simply<br />
wishing to change careers.<br />
An Australian Apprentice can be employed<br />
through the following employment arrangements:<br />
• Full-time – traditionally 38-40 hours per week as<br />
per the award or instrument of employment<br />
• Part-time – minimum 15-20 hours per week<br />
depending on the qualification (may be averaged<br />
over a four-week period)<br />
• School-based – minimum of 7.5 hours per week<br />
of paid employment engaged in the vocation to<br />
which they are registered, which may be averaged<br />
over a three-month period.<br />
Note: Apprentices cannot be casual workers, subcontractors,<br />
or commission-only workers.<br />
Australian Apprenticeships offer opportunities for a<br />
person to train, study and earn an income at a variety<br />
of qualification levels in most occupations as well as in<br />
traditional trades.<br />
An Australian Apprentice combines time at work<br />
with training and on successful completion of the<br />
Apprenticeship, the apprentice or trainee will have<br />
completed a nationally-recognised qualification that<br />
can take them anywhere in Australia.<br />
WHO CAN PARTICIPATE IN AN AUSTRALIAN<br />
APPRENTICESHIP?<br />
A person wanting to undertake an apprenticeship or<br />
traineeship must be an Australian or New Zealand<br />
citizen or be someone who is allowed to work in<br />
Australia and have a valid Visa that is listed on<br />
the eligible visa list for those Visa’s which lead to<br />
permanent residency.<br />
Note: The eligible visa list can be found at -<br />
https://desbt.qld.gov.au/training/providers/inclusive/<br />
visa-eligibility<br />
HOW CAN I RECRUIT AN APPRENTICE?<br />
Employers can recruit apprentices and<br />
trainees by:<br />
• Visiting the Jobactive website<br />
• Searching or registering with www.<br />
tradeapprentices.com.au for an out of trade<br />
apprentice.<br />
• Talking to an Apprenticeship Network Provider.<br />
• Placing an advertisement in the paper, on a<br />
recruitment website or using a recruitment<br />
company.<br />
• Contact your local high school<br />
• Contacting local training organisations (RTO)<br />
• Contact a Group training provider<br />
• Offering apprenticeships or traineeships to current<br />
employees.
Do you need more information?<br />
For all queries about Australian Apprenticeships contact an<br />
Apprenticeship Network provider –<br />
www.australianapprenticeships.gov.au<br />
For information about courses, training organisations, and more go<br />
to the myskills website – www.myskill.gov.au<br />
To explore options and career pathways, head to the Australian<br />
Apprenticeships Pathways website –<br />
www.aapathways.com.au<br />
For help with particular course information contact a Registered<br />
Training Organisation -<br />
www.myskills.gov.au/registeredtrainers<br />
For workplace rights and obligations visit the Fair Work<br />
Ombudsman website –<br />
www.fairwork.gov.au/find-help-for/apprentices-and-trainees<br />
Or give the <strong>QHA</strong> training team a call on 07 3221 6999 or email<br />
training@qha.org.au
PULLMAN<br />
TAKES OFF<br />
<strong>QHA</strong> REVIEW | 42<br />
Providing exceptional service to travellers has led the<br />
Pullman Brisbane Airport hotel to be named as the<br />
best of the best for 2022 in the Australia/Pacific region<br />
at the recent Skytrax World Airport Awards held in<br />
Paris, France.<br />
It is the second time the venue has been named the<br />
Best Airport Hotel Australia/Pacific.<br />
It also secured the sixth position in the World’s Best<br />
Airport Hotels 2022, after Crowne Plaza Changi<br />
Airport, Hyatt Regency Shenzshen Airport, Pullman<br />
Guangzhou Airport, Hilton Munich Airport, and<br />
Fairmont Vancouver Airport.<br />
Brisbane Airport Hotels Group Chief Operating Officer<br />
Alex Penklis said the two accolades are testament to<br />
the dedication and determination shown by everyone<br />
involved within the hotel, especially during these<br />
challenging times.<br />
“The entire team at Pullman Brisbane Airport is<br />
extremely proud of these Skytrax accolades, especially<br />
maintaining our position as the number one airport<br />
hotel in the Australia/Pacific region for the second<br />
time in four years – with two of those awards years<br />
impacted by a global pandemic.<br />
“I am incredibly proud of what our dedicated team has<br />
been able to achieve for both our guests and owners<br />
given the challenging couple of years we have had,<br />
and we’ve never stopped working hard to maintain<br />
and deliver our world-class Pullman service.”<br />
This is the second Skytrax Award for Pullman Brisbane<br />
Airport having received the Best Airport Hotel Australia/<br />
Pacific in 2019, as well as securing 5th position in the<br />
World’s Best Airport Hotels 2019.<br />
The hotel was developed in 2017 by Anthony and<br />
Scott Flynn, of Flynn Property Group and Scott Flynn<br />
Properties respectively and is part of a $150 million<br />
project which includes the 243-room ibis Brisbane<br />
Airport and the 1,800sqm Brisbane Airport Conference<br />
Centre.
ACCOMMODATION<br />
The Flynn brothers have also delivered a quality 4.5-<br />
star hotel at Brisbane Airport’s Skygate precinct, the<br />
Novotel Brisbane Airport.<br />
The three hotels with a combined total of 532 guest<br />
rooms sees the Flynn’s as the largest franchisee<br />
partner for Accor in the region.<br />
Pullman Brisbane Airport opened in October 2017<br />
as a 5-star luxury offering, and features 132-rooms<br />
including 2 Executive Suites, 6 Junior Suites and<br />
twelve Deluxe Executive Rooms.<br />
It offers food and beverages at its Apron Restaurant<br />
and Bar, and the opportunity to relax by the pool or<br />
unwind in the Executive Club Lounge.<br />
For more on the Skytrax World Airport Awards see<br />
http://www.worldairportawards.com/<br />
Other hotels to make the top five in Australia/Pacific<br />
2022 from second to fifth were: Rydges Sydney Airport<br />
Hotel, Novotel Auckland Airport, Parkroyal Melbourne<br />
Airport and Stamford Plaza Sydney Airport.<br />
<strong>QHA</strong> REVIEW | 43
ACCOMMODATION<br />
VOCO ARRIVES<br />
IN BRISBANE<br />
IF THERE’S ONE GROUP WHO MAY BENEFIT MOST<br />
FROM THE HARDSHIPS OF COVID IT COULD WELL<br />
BE TRAVELLERS MAKING A RETURN TO THEIR<br />
FAVOURITE CITIES AND LOOKING FOR SOMEWHERE<br />
NEW TO SPEND THEIR HOTEL NIGHTS IN 2022.<br />
<strong>QHA</strong> REVIEW | 44<br />
For Intercontinental Hospitality Group (IHG) and<br />
Vista Hospitality Group (a newly formed joint venture<br />
between Pro-Invest Group and Next Story Group) the<br />
official opening of voco Brisbane City Centre in June<br />
marked another step in an expansion story spreading<br />
all over the globe.<br />
Since launching in 2018 the voco brand has now been<br />
applied to 35 hotels across the word catering for 8,523<br />
rooms, with plans for another 36 hotels in the pipeline.<br />
Described as an “upmarket” brand, voco, which<br />
means “invite or to come together” in Latin, has been<br />
applied to the completed refurbished building that was<br />
previously the Mercure North Quay Brisbane.<br />
All 194 rooms have been converted into premium<br />
guestrooms “featuring an abundance of natural light,<br />
plus sustainable bedding, vibrant artworks, smart inroom<br />
technology, modern bathrooms and sweeping<br />
views over the city or river”.<br />
Designed by Sydney-based interior design studio,<br />
JPDC, the interiors of the hotel are heavily influenced<br />
by its riverside location, as seen in the bed head mural<br />
of the river weaving its way through the CBD, to create<br />
an upscale, laidback look and feel.<br />
The venue also has a 24-hour fitness centre, a rooftop<br />
pool, the Kraft & Co café / bar and 1200sqm of event<br />
space across 11 premium meeting and function<br />
spaces, including the Grand Chelsea Ballroom which<br />
has a capacity for 600 guests.<br />
Kraft & Co has been designed in line with the voco Life<br />
brand proposition which aims to activate social spaces<br />
for visitors to enjoy a range of food and beverage<br />
experiences throughout the day and then evolve as a<br />
bar late into the night.<br />
Vista Hospitality Group Board Member and Pro-invest<br />
CEO Jan Smits said the launch of the voco brand into<br />
Brisbane’s hotel scene signalled an exciting period of<br />
growth for the city.
“The voco brand is renowned for its charmingly fun<br />
attitude and we’re excited to be able to share this<br />
uniquely different property with guests while injecting<br />
some colour and personality into the River City,” Jan<br />
said.<br />
“This is the first hotel to open under the Vista<br />
Hospitality Group portfolio and we are proud to be a<br />
custodian of IHG’s fast growing voco brand.<br />
“Sustainability is a key pillar for our group, and we<br />
were naturally drawn to IHG’s voco brand as it places<br />
emphasis on green and sustainable practices which<br />
aligns with our 2030 Net Zero carbon strategy.<br />
“We are excited for guests to experience the voco<br />
hospitality and interact with the spaces we have<br />
created and look forward to being part of the social<br />
and economic fabric of Brisbane”.<br />
Matthew Tripolone, IHG Australasia & Pacific Managing<br />
Director, said voco had been well received in Auckland<br />
and Melbourne where it launched last year, and was<br />
the fastest growing brand in the IHG stable.<br />
On the environmental side of things, voco Brisbane<br />
City Centre is implementing a number of sustainable<br />
initiatives such as aerated shower heads that<br />
reduce water and usage, plush bedding filled with<br />
100% recycled materials, large refillable Antipodes<br />
amenities, all designed to reduce the impact on the<br />
environment. In addition, guests can enjoy free access<br />
to handcrafted bamboo bikes from Wyld Bikes which<br />
are easy on the environment and encourage guests to<br />
‘tread lightly’.<br />
voco Brisbane City Centre is at 85/87 North Quay,<br />
Brisbane. See ihg.com/voco/hotels/us/en/brisbane/<br />
bnecr/hoteldetail<br />
<strong>QHA</strong> REVIEW | 45
ACCOMMODATION UPDATE<br />
with Judy Hill<br />
THE ANNUAL MUST-ATTEND FOR THE HOTEL<br />
AND ACCOMMODATION INDUSTRY IS BACK!<br />
<strong>QHA</strong> REVIEW | 46<br />
Queensland hotel and accommodation operators<br />
who make the trip each year know that, “If you’re not<br />
visiting the NoVacancy Expo, you’re not giving your<br />
property its best chance of success”.<br />
Following a tumultuous few years for our sector, let’s<br />
take a quick recap of what NoVacancy is, why it’s<br />
important for you and your team to be there, and what<br />
you’ll get out of it.<br />
The What<br />
NoVacancy is the big annual trade show for the hotel<br />
and accommodation industry. It’s held at the ICC<br />
Sydney Exhibition Centre each year, and it’s free to<br />
attend for industry professionals – including <strong>QHA</strong><br />
Members.<br />
Covering 14,000 square metres of space (the<br />
equivalent of two rugby league fields), it’s filled with<br />
more than 300 suppliers of everything essential,<br />
innovative, and new to our industry. From amenities,<br />
to self-check-in, front and back of house software, to<br />
the hottest new sustainability and energy efficiency<br />
solutions and everything in between, it’s like a<br />
Westfield Shopping Centre where every shop is<br />
relevant and dedicated to helping you run a successful<br />
accommodation business.<br />
The Education Program<br />
Also free, the event offers a comprehensive<br />
program of sessions dedicated to core areas of<br />
running a successful accommodation business<br />
across four theatres. An entire theatre dedicated to<br />
accommodation marketing, another to revenue and<br />
distribution, one for the latest technology, another<br />
on leadership challenges (like staffing), the growingly<br />
important sustainability summit, two days for interiors<br />
and refurbishment, and an entire day for smaller<br />
operators – All under one roof.<br />
This year the organisers have made the commitment<br />
to a minimum 50/50 gender balance to the speaker<br />
program, believed to be the first commitment of its<br />
type for an accommodation industry event anywhere in<br />
the world.<br />
The Networking Event of the Year<br />
When was the last time you were in a room with more<br />
than 5,000 accommodation industry friends, peers,<br />
media, consultants and suppliers? With so many<br />
attendees you’ll be sure to find others who share your<br />
daily challenges, have ridden a similar Covid wave and<br />
are attending for similar reasons.<br />
6 months of meetings in 2 days?<br />
Many hoteliers use NoVacancy as their annual supplier<br />
catch-up and review forum. Rather than having<br />
suppliers pitch new solutions unwantedly through<br />
the year, calling and knocking on our doors, they use<br />
NoVacancy to schedule meetings, check out other<br />
supplier offerings and shop for upcoming purchase<br />
and CAPEX projects.<br />
Pre-scheduled meetings<br />
A few weeks before the exhibition you get access to<br />
an online meetings platform that lets you connect and<br />
book in with suppliers you want to meet. Looking for<br />
new mattresses? Tick the box during registration, log<br />
into the platform, and communicate with the suppliers<br />
you choose to lock in a time.<br />
The platform also enables you to connect with other<br />
attendees. Want to catch up with that GM you worked<br />
with eight years ago in Melbourne? Strong chance<br />
they’re attending, look through the platform, schedule<br />
a catch up, and make the most of your time at<br />
NoVacancy.<br />
THE DETAILS:<br />
What:<br />
When:<br />
Where:<br />
Details:<br />
Cost:<br />
NoVacancy | Hotel & Accommodation<br />
Industry Expo<br />
Wednesday 7th and Thursday 8th<br />
September, 2022<br />
ICC Sydney Exhibition Centre,<br />
Darling Harbour (Level 4)<br />
www.NoVacancy.com.au<br />
FREE for industry professionals<br />
(must pre-register online. $70 onsite)
EMPLOYMENT<br />
SAVE<br />
THE<br />
DATE<br />
RELATIONS<br />
Conference<br />
2022<br />
8 SEPTEMBER 22<br />
SEA WORLD RESORT, GOLD COAST<br />
Join the <strong>QHA</strong>’s Employment Relations team on Thursday,<br />
8 September 2022 for its 13th annual full day Conference.<br />
Given the year that is to come, staffi ng challenges arising from it,<br />
and the ever-changing employment matters to be aware of, this<br />
Conference will be one you don’t want to miss!<br />
Book your tickets now at qha.org.au
ATTORNEY-GENERAL<br />
The Honourable Shannon Fentiman MP<br />
BUDGET HIGHLIGHTS<br />
The Palaszczuk Government is committed to making<br />
it easier to do business in Queensland and to<br />
strengthening the state’s economy through the<br />
2022-23 Queensland Budget.<br />
The Budget builds on the more than $1 billion invested<br />
to support hospitality and tourism operators during the<br />
COVID-19 pandemic.<br />
It includes a $1.2 billion investment to continue<br />
delivering high quality training and creating career<br />
pathways for Queenslanders which will be essential<br />
to addressing the labour and skill shortages being<br />
experienced by the hospitality industry.<br />
On top of the support for the industry announced<br />
in this year’s Budget, we have also introduced a<br />
12-month trial of reduced fees to incentivise the<br />
transfer of existing hotel gaming machine authorities<br />
to help address the low number of authorities currently<br />
available in the market.<br />
In consultation with the Queensland Hotels<br />
Association, the government has reduced transfer<br />
fees for the sale of hotel gaming machine authorities<br />
from 33 per cent to 15 per cent. This will not only<br />
benefit hotel operators that are seeking to increase<br />
the number of machines they operate, but also those<br />
wanting to begin gaming operations in new hotel<br />
developments.<br />
The government also increased the TITO limit for<br />
gaming machines to $500 – up from $199.99 –<br />
earlier this year with a view to helping hotels achieve<br />
gaming floor efficiency, improved security and better<br />
customer service. This means patrons will be able to<br />
transfer their gaming machine payouts across gaming<br />
machines via a TITO ticket up to the value of $500.<br />
Cash input limits will remain limited to $199.99 to help<br />
minimise potential harm from gambling.<br />
On the topic of gambling harm minimisation, the<br />
Palaszczuk Government released its four-year<br />
plan to prevent and minimise gambling harm to<br />
Queenslanders, families, and local communities in July<br />
2021.<br />
The Gambling harm minimisation plan for Queensland<br />
2021-25 outlined the shared roles and responsibilities<br />
for government, industry and community to reduce<br />
gambling-related harm in the state.<br />
Since then, we have made significant progress in<br />
delivering the plan, including most recently launching<br />
the Let’s Start Yarning About Gambling campaign<br />
during Gambling Harm Awareness Week 2022. The<br />
campaign aims to promote safe gambling messages<br />
in Aboriginal and Torres Strait Islander communities.<br />
The campaign is one of a number of targeted<br />
campaigns that acknowledge the need to deliver<br />
gambling harm education to a range of groups in our<br />
Queensland community including young people and<br />
culturally and linguistically diverse communities.<br />
The hotel industry will play a key role in a range of<br />
broader initiatives that are being progressed through<br />
the plan which are supported by the Responsible<br />
Gambling Advisory Committee and two working<br />
groups.<br />
I look forward to seeing government, industry<br />
and community continue to work together on this<br />
important plan to reduce gambling-related harm in<br />
Queensland.<br />
<strong>QHA</strong> REVIEW | 48
Victoria Thomson OLGR<br />
SUPPORT FOR VULNERABLE GAMBLERS<br />
It was great to see hotels across Queensland involved<br />
in Gambling Harm Awareness Week (18 to 24 July)<br />
last month with venues and Gambling Help service<br />
(GHS) providers coming together to support all<br />
Queenslanders, particularly those most vulnerable,<br />
to gamble safely. It provided a timely reminder of the<br />
importance of the relationship between venues and<br />
GHS providers.<br />
Gambling Help Community Educator David McAnalen<br />
said venues play a vital role in connecting their patrons<br />
with GHS providers.<br />
“Venues are incredibly important community partners<br />
for GHS providers to have, as they see more people<br />
with poor relationships with gambling each day than<br />
the GHS does,” Mr McAnalen said.<br />
To help minimise gambling harm, it is important that<br />
your staff are aware of their local GHS provider, the<br />
free and confidential services provided and how they<br />
can successfully refer any at-risk patrons. Venue<br />
managers should also maintain regular, meaningful<br />
contact with their local GHS provider.<br />
One of the services offered by GHSs is free support<br />
provided directly to venues. This includes employee<br />
professional development such as training on how<br />
to identify the signs of problem gambling as well as<br />
assistance with patrons who want to self-exclude from<br />
venues.<br />
An external review of the state-wide GHS system<br />
was completed last year under the Gambling Harm<br />
Minimisation Plan for Queensland 2021-2025. The<br />
review considered how well the support system<br />
operates to meet the specific needs of individuals and<br />
communities.<br />
The review found that while the GHS system is<br />
meeting the needs of its current clients, several<br />
enhancements are required to ensure it effectively<br />
meets the specific needs of a changing and diverse<br />
client base.<br />
A key part of the solution is enabling greater access to<br />
non-therapeutic supports such as financial counsellors<br />
for people experiencing gambling harm. To support<br />
these essential services, the Queensland Government<br />
has committed to funding training for additional<br />
specialist problem gambling financial counsellors in<br />
Queensland and an online problem gambling toolkit for<br />
generalist financial counsellors.<br />
You can also expect to see another Queensland<br />
Household Gambling Survey and a targeted Aboriginal<br />
and Torres Strait Islander youth gambling research<br />
project across the next 12 months.<br />
The Office of Liquor and Gaming Regulation (OLGR)<br />
will share updates on the implementation of the<br />
Gambling Harm Minimisation Plan on our Facebook<br />
page and Inside Liquor and Gaming newsletter. I<br />
recommend subscribing to these channels to ensure<br />
you get the latest news on projects and changes as<br />
they happen.<br />
Finally, as the Attorney-General mentioned in her<br />
message, the government has recently reduced<br />
transfer fees for hotel gaming machine authorities.<br />
OLGR has been working with the Queensland Hotels<br />
Association to finalise these arrangements ahead of<br />
the next gaming machine authorities tender which is<br />
expected to be held by the end of <strong>August</strong>. Licensees<br />
will receive further information about the upcoming<br />
tender via email in the coming weeks.<br />
<strong>QHA</strong> REVIEW | 49
TOP DROP<br />
SHADOW OF THE MOON<br />
ECLIPSE<br />
STRONG PALE ALE<br />
Moffat Beach Brewing<br />
GOLDEN PATH JUICY<br />
SESSION HAZY IPA<br />
Garage Project<br />
Beers<br />
DROP DEAD GORGEOUS<br />
WEST COAST IPA<br />
Black Flag<br />
Brewing<br />
THE CHOP<br />
IPA<br />
Hop Nation<br />
Brewing Co.<br />
Really nice with good<br />
carbonation, beautiful<br />
notes of mandarin, pine<br />
and citrus peel thanks to<br />
the beer’s centrepiece,<br />
the Australian hop Eclipse.<br />
There’s a magic subtle<br />
sweetness that transforms<br />
into an equally subtle<br />
bitterness making this<br />
beer something quite<br />
special. As you work your<br />
way through the can the<br />
flavour profile continues<br />
to build making each<br />
sip better than the one<br />
before.<br />
It’s refreshingly light with<br />
nice “juicy” notes of<br />
tropical fruit that make it<br />
super easy to drink and<br />
not super heavy on the<br />
alcohol content, which<br />
you would expect from a<br />
beer of this nature. What<br />
this boils down to is you<br />
can indulge in a few and<br />
not be completely off your<br />
chops. Savour the aroma<br />
and flavour, indulge a little<br />
and then be on your way.<br />
An enjoyable yet sensible<br />
hazy IPA.<br />
A very nice west coast IPA<br />
that clearly packs a punch<br />
at 7% abv but doesn’t<br />
show it. There’s just this<br />
clean grapefruit taste with<br />
an underlying bitterness<br />
that is not overly powerful.<br />
It’s restrained in a good<br />
way.<br />
Love the name and the<br />
beer. The ever-reliable Hop<br />
Nation have delivered the<br />
goods with the ever-reliable<br />
mix of Citra, Mosaic and<br />
Simcoe hops. Citrus and<br />
tropical notes with hints<br />
of grapefruit and a wellbalanced,<br />
mild bitter finish.<br />
Another please.<br />
<strong>QHA</strong> REVIEW | 50
TOP DROP<br />
NEO-MEXICANUS<br />
BLACK IPA<br />
Revel Brewing Co.<br />
HAZY PALE<br />
Hawkers<br />
Beer<br />
COLD COAST<br />
COLD IPA<br />
Black Hops Brewery<br />
PHAT BREW<br />
SOUR ALE<br />
Catchment Brewing<br />
Co.<br />
If you are on the fence<br />
and wondered what all<br />
the fuss is about craft<br />
beers then you should try<br />
this. If this doesn’t convert<br />
you, I don’t know what<br />
will. Incredible. Dank, a<br />
bit of spice and all things<br />
fruity and nice.<br />
It is nice enough with<br />
notes of pineapple, citrus<br />
and lime and a creamy<br />
mouthfeel and dry finish.<br />
It just didn’t knock my<br />
socks off like I anticipated<br />
it might. It was enjoyable<br />
enough but missing the<br />
“massive juicy characters”<br />
that were promised.<br />
The first one I tried I found<br />
the flavours subdued. I<br />
wondered if the ‘cold’<br />
robbed the IPA of its<br />
punchy flavour profile.<br />
The method is intended<br />
to allow the hops to shine<br />
but be more crisp and<br />
clean, but not quite to the<br />
extent of a lager. Anyhow,<br />
by the second I was a<br />
convert. It is always good<br />
to try new things and find<br />
new flavour sensations.<br />
The brewers of sours<br />
are experimenting with<br />
all kinds of ingredients<br />
given the increasing<br />
popularity of the beers.<br />
I am still converting but<br />
am warming to the variety<br />
of flavours on offer. This<br />
rendition is an enjoyable<br />
offering that is expectedly<br />
quite floral in its nature<br />
and tart.<br />
<strong>QHA</strong> REVIEW | 51
A CRAFTY BUNCH<br />
<strong>QHA</strong> REVIEW | 52<br />
THE AFTERMATH<br />
4 HEARTS IS DOING WHAT THEY DO BEST<br />
TO HELP WITH FLOOD RELIEF AFTER THE<br />
DEVASTATING FLOODS THIS YEAR.<br />
For 4 Hearts Brewing general manager Torsten Werner<br />
there’s a sense of relief that the most recent flooding in<br />
the Brisbane region did not make its way up Limestone<br />
Street in Ipswich and into his venues.<br />
There’s also an understanding that the devastation<br />
the floods caused is far from being over for many local<br />
residents and businesses where rising waters ruined<br />
lives and livelihoods.<br />
A two-and-a-half hour commute to work each<br />
day thanks to the late May closure of the Colleges<br />
Crossing bridge at Karana Downs, where water<br />
continued to pour over the bitumen as late as May<br />
27, is just another reminder that life is not yet back to<br />
normal for many residents living along the overloaded<br />
river systems.<br />
Wanting to try and help, Torsten and the 4 Hearts<br />
Brewing team turned to what they do best and<br />
developed a limited release beer, The Aftermath,<br />
which they put out into the market in April, with a<br />
commitment to donate a percentage of its sales<br />
revenues to flood relief causes.<br />
Torsten said the beer, an 8 percent ABV Imperial<br />
Brownie Porter brewed with East Kent Golding and<br />
Cascade Hops, had been a big seller and he was<br />
looking forward to tallying up the results and making<br />
the donation in June.
A CRAFTY BUNCH<br />
Change and challenge has been part of the<br />
landscape for the team at 4 Hearts Brewing and<br />
its associated venues Pumpyard Bar and Dovetails<br />
Dining over the past 12 months.<br />
On the brewing side, Torsten said their former head<br />
brewer Ken Friend had decided to move to Canberra<br />
and his former assistant Reece Richards had now<br />
stepped up to take the head brewer role, already<br />
making his mark with seasonal releases including a<br />
Raspberry Doughnut Sour, Mango & Lychee Session<br />
Pale Ale and a Southern Cross Edition: Australian<br />
IPA, Aftermath and XPA 88.<br />
The brand has grown outside of its original intent as<br />
a beverage for the restaurant and bar and is now<br />
available through BWS and Dan Murphy’s in about<br />
56 stores in South-East Queensland, Sense of<br />
Taste bottle shops, selected Star Liquor stores and<br />
other banner stores, managed by Liquid Specialty<br />
Beverages and Australian Liquor Marketing groups.<br />
“We’re available anywhere between Cairns and<br />
Adelaide now – although there’s lots of gaps in<br />
between,” Torsten said.<br />
He noted that the Beer Locator tab on the<br />
4heartsbrewing.com website was always up to date<br />
with 4 Hearts flags appearing on locations where the<br />
product could be bought.<br />
Stretching the brand even further afield Torsten said<br />
they were in discussions with Trade Investment<br />
Queensland to try and break into the Japanese beer<br />
market, talking to Japanese importers about adding<br />
4 Hearts to their lists.<br />
The next two beers on the cards for release are<br />
Reposition – a cryo-hopped dark New England India<br />
Pale Ale (NEIPA) in June and a West Coast – Double<br />
IPA, scheduled for IPA Day on <strong>August</strong> 4.<br />
Torsten said Reposition was timed to coincide with<br />
winter and the traditional “dark” beer season.<br />
It combines the popularity of the NEIPA style beer<br />
with a dark style to create a beer that’s described<br />
as having the flavour profile of a NEIPA, with tropical<br />
fruit bursts based on the use of Motueka, El Dorado,<br />
Mosiac and Cryo Pop hops, with the addition of a<br />
subtle roast from cold steeped dark malts to make it<br />
dark, but not overpoweringly so.<br />
“This beer is like a NEIPA only… Dark!” is the<br />
catchphrase of choice.<br />
On the West Coast – Double IPA the product brief<br />
notes that the change of head brewer has brought<br />
with it a change of brewing style, and that this beer<br />
is a part of that journey.<br />
<strong>QHA</strong> REVIEW | 53
A CRAFTY BUNCH<br />
“This beer is our take on a West Coast IPA only<br />
doubled. The brew team wanted to go back to the<br />
traditional beer concepts that 4 Hearts are well known<br />
for already and showcase that although we are<br />
challenging the status quo, we still have the ability to<br />
hone our skills in the traditional “clean” beer world.<br />
The new beers will add to 4 Hearts Brewing’s core<br />
product range of the Ipswich Challenger – Light<br />
English Mild (2.9%), Super Model Australian Pale Ale<br />
(3.5%), Sunshine Lager – New World Pilsner (4.6%),<br />
XPA88 – Extra Pale Ale (4.8%), Kickback Red IPA (7%)<br />
and Coal Miners Stout (5.5%). They also produce an<br />
alcoholic ginger beer, Gilly’s Ginger Beer (3.5%).<br />
With a restaurant and a traditional bar as part of the<br />
package at 88 Limestone Street, 4 Hearts Brewing has<br />
plenty of opportunity to explore new ideas, including<br />
a recent Beergustation event offering guests a multicourse<br />
dinner with the brewer, with beers matched to<br />
each course and an after hours brewery tour on top.<br />
The Dovetails Restaurant has been lauded for its wine<br />
list, Awarded 1 Glass winner at the Australian Wine List<br />
Awards 2020 & 2021 and in November 2021 picked<br />
up the title of Best Contemporary Informal Restaurant<br />
at the Restaurant & Catering Awards of Excellence.<br />
4 HEARTS IS DOING WHAT THEY DO BEST<br />
TO HELP WITH FLOOD RELIEF AFTER THE<br />
DEVASTATING FLOODS THIS YEAR.<br />
It was also named as a finalist in the <strong>QHA</strong> Awards for<br />
Excellence 2022 in the category of Best Restaurant –<br />
Metropolitan. Dovetails is being led by Giulia Vercesi as<br />
the Restaurant Manager and Shannon Ellison as Head<br />
Chef.<br />
The Pumpyard Bar, offering a full range of core and<br />
seasonal beers on tap and a solid menu including<br />
burgers, hot dogs, fries, wings and pizzas is open<br />
Wednesday/Thursday, Noon to 9pm, Friday/Saturday,<br />
Noon to late and Sunday, 11.30am to 5pm. It is closed<br />
on Mondays and Tuesdays.<br />
4 Hearts Brewing Co, Pumpyard Bar and Dovetails<br />
Restaurant can all be found at 88 Limestone Street,<br />
Ipswich. Phone 07 3282 9076 or 07 3819 0264<br />
respectively, or see 4heartsbrewing.com.<br />
During the colder months, Pumpyard also offers<br />
Smoke Stall Sundays where Head Chef Shawn Breen<br />
smokes up a wide selection of meats that add to the<br />
menu on the day.<br />
<strong>QHA</strong> REVIEW | 54
A CRAFTY BUNCH<br />
WE ACCOMMODATE GUESTS.<br />
NOT BAD BEHAVIOUR.<br />
WE’RE A<br />
V E N U E<br />
WARM<br />
Welcoming.<br />
Attentive & here to assist.<br />
Respectful & responsible.<br />
Manners matter.<br />
visit our website for<br />
more info qha.com.au<br />
<strong>QHA</strong> REVIEW | 55
A CRAFTY<br />
BUNCH<br />
W H Y N O T S T O C K & S U P P O R T<br />
4 Hearts Brewing<br />
The first brewery to open its doors in<br />
Ipswich in over 100 years, 4 Hearts’<br />
brew masters are committed to<br />
premium local ingredients and<br />
profound taste. Preservative free and<br />
all natural they use the highest quality<br />
ingredients to consistently deliver a<br />
tasty beer every brew. Our core range<br />
features modern spins on traditional<br />
brews while our ever growing range<br />
of seasonal beers takes things to<br />
more adventurous levels, utilising<br />
local seasonal produce as inspiration<br />
(honey, rosella or carrots anyone…)<br />
0439 439 710<br />
4heartsbrewing.com<br />
Ballistic Beer Co.<br />
At Ballistic we have a simple theory.<br />
Fresh beer is the best beer. That’s<br />
why we brew in small batches, more<br />
frequently, and store it cold so you get<br />
the same blast of flavour our brewers<br />
do. Our pale ales, lagers, IPAs, sours<br />
and special releases will blow away<br />
the traditional ideas and expectations<br />
of what beer should be.<br />
Set in an old World War II<br />
ammunitions factory in the historic,<br />
industrial suburb of Salisbury Ballistic<br />
HQ is home to a team of innovative<br />
brewers who believe everyone should<br />
have the chance to enjoy a well<br />
crafted, quality beer.<br />
07 3277 6656<br />
ballisticbeer.com<br />
Helios Brewing Company<br />
Helios is the sun god of Greek myths.<br />
Each morning the rising sun marks<br />
Helios’ crossing over into the mortal<br />
world, driving a chariot drawn by<br />
wild horses that only he can control.<br />
Helios Brewing Company harnesses<br />
the sun’s power to sustainably create<br />
craft beer. Our brewing infrastructure<br />
has been custom-designed to<br />
maximise energy and water efficiency,<br />
minimize waste and carbon-footprint<br />
while capitalising upon Queensland’s<br />
renewable natural resources. We brew<br />
beers that are malt-forward, balanced,<br />
and intense using only the best<br />
ingredients, impeccable technique and<br />
sustainable practices.<br />
07 3392 9739<br />
heliosbrewing.com.au<br />
<strong>QHA</strong> REVIEW | 56<br />
Slipstream Brewing<br />
Slipstream Brewing is an<br />
independently owned brewery based<br />
in Brisbane. We are a small but<br />
passionate team, producing some of<br />
the most accessible and sessionable<br />
craft beers in Australia. We’re the<br />
missing gap between bland beer and<br />
wanky beer, our beers hit the bullseye,<br />
brewed with nothing but pure flavour<br />
in mind. Hops are the heroes and<br />
we milk them for all their worth. We<br />
love the freshness, juiciness the zing<br />
and the zest. One sip, it tastes so<br />
good – capture that feeling and fill the<br />
fridge with it. Beer is the last thing you<br />
should settle on, so come and get<br />
caught in Slipstream.<br />
07 3892 4582<br />
slipstreambrewing.com.au<br />
Burleigh Brewing Co<br />
Founded in 2006 by Peta and Brennan<br />
Fielding, Burleigh Brewing was one of<br />
the first independent craft breweries in<br />
QLD. Now celebrating 15 year of the<br />
brand, Burleigh Brewing has upgraded<br />
their Taphouse in Burleigh Heads, won<br />
countless awards for both business<br />
and beer (a testament to their shared<br />
and individual strengths), grown to a<br />
team of 70, and in their own humble,<br />
hard-working way, helped transform<br />
the Gold Coast’s craft brewing scene<br />
into one of the most vibrant and<br />
thriving in the country.<br />
07 5593 6000<br />
burleighbrewing.com.au<br />
Terella Brewing<br />
Terella means “Little Earth”, and<br />
we’re building our vision of a dream<br />
brewery, drawing inspiration from<br />
science, a serious love of beer, and our<br />
connection to the local land.<br />
We’ve planted ourselves in North Arm,<br />
a rural setting between the hinterland<br />
and farms of the Sunshine Coast,<br />
surrounded by crops and free roaming<br />
cattle. Our concept is based on a<br />
sustainable cycle, producing what we<br />
need and using what we produce.<br />
22 rotational taps and a new exciting<br />
beer released every week! Pushing<br />
the limits of Hops and Grains to<br />
produce quality small batch brews for<br />
enjoyment.<br />
0492 929 357<br />
sales@terellabrewing.com.au<br />
terellabrewing.com.au
Q U E E N S L A N D L O C A L S<br />
A CRAFTY<br />
BUNCH<br />
Your Mates<br />
Your Mates isn’t just a brand, it’s<br />
a lifestyle. Drinking good beer with<br />
good mates and having a bloody<br />
good time. We believe these simple<br />
pleasures are much sweeter with a<br />
good beer in hand. Mateship is our<br />
founding principle, it’s why we exist<br />
and encompasses everything we do.<br />
Our beers are represented by a few<br />
legendary characters we’ve all met<br />
in our lives, with distinct personalities<br />
matching their flavour styles. Our vision<br />
is to inspire mateship through great<br />
beers, and our mission is to build<br />
an inclusive beer community at our<br />
brewery on the Sunshine Coast, our<br />
beautiful backyard in Queensland and<br />
beyond!<br />
0456 492 889<br />
yourmatesbrewing.com<br />
Felons Brewing Co<br />
Founded by Brisbane locals, Felons<br />
Brewing Co. is a modern-day brewery<br />
proudly positioned on the banks of the<br />
Brisbane River. Our brewery is nestled<br />
down under the Story Bridge, within<br />
Howard Smith Wharves. We truly<br />
believe that beer is what binds us all<br />
to this great part of the world and as<br />
proud brewers, we believe in brewing<br />
with passion and freedom.<br />
07 3188 9090<br />
felonsbrewingco.com.au
W H Y N O T S T O C K & S U P P O R T<br />
A CRAFTY<br />
BUNCH<br />
Brouhaha<br />
In 2016, four Sunny coast locals set<br />
out to build their ultimate brewpub. One<br />
that produced premium quality beer<br />
and serviced fresh, local food. Cut to<br />
today, Brouhaha has expanded to Aura<br />
with a seaside production brewery &<br />
taproom, making Maleny the pilot kit for<br />
new and bespoke seasonal brews.<br />
toby@brouhahabrewery.com.au<br />
0405 707 975<br />
brouhahabrewery.com.au<br />
Revel Brewing Co.<br />
We are proud to be one of<br />
Queensland’s best independent<br />
breweries consistently producing<br />
Australian & International award<br />
winning beers.<br />
Bringing brewing back to Bulimba<br />
where the original Eagle Brewery<br />
resided in 1883 and the essence of<br />
QLD brewing began. Our beers are<br />
bursting with flavour and personality<br />
whilst possessing drinkability for<br />
everyone.<br />
Come and be a part of the Revel-ution!<br />
Matthew Flexman<br />
matt@revelbrewingco.com.au<br />
Boiling Pot Brewing Co.<br />
Everything we do at Boiling Pot<br />
Brewing Co. is influenced by our<br />
birthplace, Noosa, with all its beauty,<br />
nature and damn fine beer-drinking<br />
weather.<br />
We named the brewery in honour of the<br />
first headland in Noosa National Park,<br />
Boiling Pot, if you know it, you know it.<br />
If we could bottle the feeling you get at<br />
Boiling Pot, it’d be a bestseller.<br />
At Boiling Pot, we take what we do<br />
seriously but we know we’re not<br />
saving the world. Our mission is<br />
simple: to make life that little bit better<br />
for beer drinkers, one beer at a time.<br />
#cheerseverybody<br />
0414 415 920<br />
boilingpotbrewingco.com.au<br />
<strong>QHA</strong> REVIEW | 58<br />
Granite Belt Brewery<br />
Granite Belt Brewery is a small batch<br />
brewery with a passion for creating<br />
unique, full flavoured beers that are<br />
perfect for every occasion. Our beers<br />
are made purely... to be enjoyed.<br />
We brew and bottle everything onsite<br />
in Stanthorpe on the Granite Belt, and<br />
is available for wholesale distribution<br />
07 4681 1370<br />
granitebeltbrewery.com.au<br />
The Catchment Brewing Co<br />
Catchment Brewing Co, located in a<br />
beautiful art deco building in West End<br />
is a fully functioning brewery, bar and<br />
restaurant and your one stop shop for<br />
all things craft beer, awesome food or<br />
functions.<br />
Whether sampling the medal winning<br />
core range beers named after iconic<br />
streets in the local catchment or the<br />
seasonal smash hits that will amaze<br />
you, it’s well worth a visit for a taste of<br />
West End.<br />
Catchment Brewing Co - For locals,<br />
by locals, everywhere.<br />
07 3846 1701<br />
bookings@catchmentbrewingco.com.au<br />
catchmentbrewingco.com.au
Paul St John-Wood PUB TALK<br />
IT’S TEE TIME<br />
<strong>QHA</strong> & IGT Golf Day<br />
The <strong>QHA</strong> & IGT Golf Day is quickly approaching. This<br />
event is set to be our biggest Golf Day yet with a<br />
double shotgun start scheduled to accommodate all of<br />
the attendees. There are still limited places for teams<br />
and individuals in either the AM or the PM start times<br />
so if you have not yet registered please do so at your<br />
earliest convenience to avoid missing out. The event<br />
will include a casual cocktail function and presentation<br />
following the golf at the Aviary Rooftop Bar at Mantra<br />
which all players and Hole Sponsors are encouraged<br />
to attend. Mantra has also offered a discounted<br />
accommodation rate for those wanting to stay on the<br />
coast. All event information, including registrations, is<br />
on the <strong>QHA</strong> website.<br />
<strong>QHA</strong> & IGT Golf Day – The Club at Parkwood Village<br />
Gold Coast – Tuesday 6th September.<br />
Date Change – Rockhampton Hoteliers Meeting<br />
Due to the disruption of the heightened flu season<br />
during the majority of July we have changed the date<br />
of the Rockhampton Region Hoteliers Meeting to<br />
Tuesday 23rd <strong>August</strong> to ensure we can have as many<br />
attendees as possible without causing any further<br />
disruption to current staffing levels for venues from<br />
around the region. The meeting will be held at Bartletts<br />
Tavern Rockhampton from 10:30am-12:30pm with<br />
light lunch and refreshments included. Further details<br />
of the meeting have been sent to all licensees from the<br />
Rockhampton region. We look forward to seeing you<br />
there!<br />
One-off Extended Trading Hours Permits<br />
<strong>QHA</strong> has made representation to OLGR to consider<br />
a number of changes in regard to the XHP’s including<br />
reverting the application process back to the previous<br />
criteria which allowed the licensee to make application<br />
for benefit of their own business. Licensees would be<br />
aware the current criteria stipulate that the request<br />
(application) can only be for a special occasion for<br />
which a person—independent of the licensee, owner<br />
or occupier of the licensed premises—wishes to<br />
celebrate at the licensed premises. Those in regional<br />
areas know that significant events do not generally<br />
happen unless the licensee puts them on. With a<br />
number of significant events on the horizon taking<br />
place outside of standard trading hours, the Soccer<br />
World Cup being one, <strong>QHA</strong> will continue to push<br />
for more favourable criteria for those business who<br />
wish to operate around these significate occasions,<br />
or simply provide a late night event for regional<br />
community members to enjoy.<br />
<strong>QHA</strong> Regional Board Meeting – Longreach<br />
The tradition of the <strong>QHA</strong> Regional Board Meeting<br />
continues and this year Central West Queensland<br />
is the chosen destination. The meeting will be held<br />
in Longreach on Tuesday 16th <strong>August</strong>. Detailed<br />
invitations will be sent via post and email to hoteliers<br />
in the region. The trip will also include a tour of Winton<br />
pubs which local hoteliers are welcome to join.<br />
<strong>QHA</strong> REVIEW | 59
HOUSE<br />
OF THE<br />
DRAGON<br />
<strong>QHA</strong> REVIEW | 60<br />
In the entertainment world, planning a new television<br />
series is about much more than just hiring actors and<br />
videographers.<br />
It’s about planning for launch days, building the hype<br />
and developing a range of merchandise that fans will<br />
line up to buy.<br />
For the launch of HBO’s House of the Dragon series<br />
Warner Bros. Consumer Products have partnered with<br />
Treasury Wine Estates to launch Wolf Blass’ limited<br />
edition House of the Dragon Cabernet Sauvignon<br />
Shiraz 2021.<br />
Released to Dan Murphy’s and BWS nationally on<br />
June 22 the wine will be presented with three, striking,<br />
limited-edition labels.<br />
Described as a deliciously fiery, high quality, classic<br />
Australian red blend wine, the Wolf Blass product will<br />
retail for $32 a bottle.<br />
Warner Bros. Consumer Products ANZ vice-president<br />
Andrew Bromell said the excitement around the new<br />
series was palpable.<br />
“With such immense anticipation and momentum<br />
building ahead of the launch, we knew we needed<br />
to partner with a globally recognised brand of quality<br />
that shared the same vision and ambition – which was<br />
tapping into the zeitgeist and identifying an appetite for<br />
a wine that was aligned with the world of Westeros,”<br />
Andrew said.<br />
“We have no doubt Wolf Blass’ House of the Dragon<br />
Cabernet Sauvignon Shiraz will be a blockbuster with<br />
consumers, regardless of whether they are returning<br />
Game of Thrones fans or tuning in to the franchise for<br />
the first time this <strong>August</strong>,” he said.<br />
Wolf Blass Chief Winemaker Chris Hatcher said it was<br />
exciting to be involved.<br />
“This classic Australian blend, was born out of<br />
Wolf Blass’ spirited approach to soar above the<br />
rest, encapsulating the brand’s refusal to settle and<br />
passionately strive for the best through premium,<br />
quality, affordable wine,” Chris said.<br />
“This exciting partnership with Warner Bros. Consumer<br />
Products is the next chapter in the Wolf Blass story,<br />
defining the brand’s philosophy now and into the<br />
future.<br />
“It follows Wolfgang Blass’ attitude to life and wine,<br />
challenging the status quo and encouraging fans and<br />
wine drinkers from around the world to not to settle for<br />
anything less than great.”<br />
The House of the Dragon will air globally from <strong>August</strong><br />
22 on Foxtel and Binge in Australia. It is set 200 years<br />
before the events of Game of Thrones.
WINE<br />
FLAT WINE BOTTLES<br />
Wine drinkers in Australia should brace<br />
themselves for a new look on the shelves of<br />
major retailers including Liquorland and First<br />
Choice Liquor Market.<br />
The launch of Packamama’s eco-flat bottles, in<br />
partnership with Accolade Wines and Taylors Wines in<br />
Australia, will see a range of Banrock Station and One<br />
Small Step wines delivered to consumers in recycled-<br />
PET bottles.<br />
The PET bottles are designed to be flat in shape<br />
to save space. They are made from 100 per cent<br />
recycled PET and produced by Visy in Melbourne.<br />
The size change means 1152 eco-flat bottles can be<br />
loaded on to a pallet, compared to the typical 768<br />
round glass ones in Australia.<br />
It is estimated that if Accolade Wines and Taylors<br />
Wines were to switch entirely to eco-bottles it would<br />
cut impressive 250,000 kms of road freight a year<br />
or the equivalent of a semi-trailer travelling from<br />
Melbourne to Broome 50 times.<br />
While the shape of the eco-bottle is a departure<br />
from the traditional round wine bottle, Packamama’s<br />
chief executive and founder Santiago Navarro is<br />
confident the time is right for Australian winemakers to<br />
respectfully challenge a couple of centuries of tradition.<br />
“Australia is globally recognised as a leader in wine<br />
packaging thanks to break-through innovations,<br />
including bag-in-box casks and screw-top caps for<br />
wines, and we are highly motivated to launch our<br />
climate-friendly bottle at Coles with Accolade Wines<br />
and Taylors Wines,” Mr Navarro said.<br />
Coles Liquor Acting General Manager Customer, Trade<br />
Planning and Insights Mia Lloyd said it was exciting to<br />
be at the leading edge of packaging innovation.<br />
“We know our customers want us to do more in<br />
relation to sustainability and this exclusive collaboration<br />
with Liquorland, First Choice Liquor Market,<br />
Packamama, Taylors Wines and Accolade Wines<br />
significantly reduces the carbon footprint of wine for<br />
customers every day.<br />
“The lightweight and flatter eco-bottle also gives our<br />
customers a convenient new option when they’re<br />
packing for that camping or caravan holiday”, Ms<br />
Lloyd said.<br />
Accolade Wines is on a mission to improve the<br />
sustainability of the wine industry and has ambitious<br />
targets to advance circular economy packaging across<br />
its entire portfolio.<br />
“In the last 18 months alone, we have launched<br />
a variety of sustainable and innovative packaging<br />
solutions including wine in cans, wine on tap,<br />
bagnums, as well as a world-first circular, sustainable<br />
packaging solution for on-premise partners,” Accolade<br />
Wines Global Chief Marketing Officer Sandy Mayo said.<br />
“We chose Banrock Station to launch the eco bottle<br />
in Australia, because the environmental credentials fit<br />
perfectly with the brand’s 25-year sustainability heritage<br />
and its commitment to forging a more sustainable<br />
future for the planet.<br />
“By purchasing Banrock Station wine, wine-lovers can<br />
rest assured that they are doing something positive for<br />
the environment while enjoying delicious, sustainablymade<br />
wine from South Australia.”<br />
The potential for the eco-wine bottle to improve the<br />
carbon footprint for winemaking is important for Taylors<br />
Wines particularly given that viticulture is one of the<br />
most climate-sensitive agricultural businesses.<br />
Taylors third-generation Winemaker and Managing<br />
Director Mitchell Taylor said the eco-bottle delivered a<br />
more sustainable bottle for consumers and provided<br />
another way for wineries to improve their carbon<br />
footprint.<br />
“We know that Australian wine drinkers are very open<br />
to innovation when it provides real benefits, like this<br />
sustainable eco-bottle does,” Mr Taylor said.<br />
“Australia led the global change from cork to screwcap<br />
and Taylors was the first major producer to bottle all<br />
our wines under the closure.<br />
“We believe Australians will again lead in adopting this<br />
more sustainable bottle.”
TRADE DIRECTORY<br />
INSURANCE | RISK MANAGEMENT | CONSULTING<br />
Your trusted advisor, helping you identify the risks your<br />
business faces and finding the right insurance solution to<br />
protect the future of your business.<br />
Call: 1800 240 432<br />
www.ajg.com.au<br />
LIVE SPORT IN VENUES<br />
Foxtel Business delivers the magic of sport to venues –<br />
bringing people together, entertaining them and contributing<br />
to a boost in trade. And with over 50 live sports, there’s<br />
something for everyone. Serve your customers the best<br />
sporting action with Foxtel.<br />
P: 1300 761 056 www.foxtel.com.au/venues<br />
<strong>QHA</strong><br />
MEMBER<br />
OFFER<br />
MARKET LEADING BRANDS IN EQUIPMENT<br />
No matter the size, shape or demands placed on your<br />
business, we have the ability to deliver equipment that is<br />
functional, adaptable and reliable. Convotherm, Waldorf,<br />
Waldorf Bold, Turbofan, Washtech.<br />
P: 1300 268 798 E: info@moffat.com.au<br />
Service department: 1300 264 217<br />
CITY PROPERTY SERVICES<br />
Over 25 years of commercial cleaning services | Triple certified<br />
Quality assured | EcoClean Certified using environmentally<br />
friendly products. Get 2 weeks free with any 12 month<br />
contract when mentioning this advert.<br />
Free Quotations P: 1300 630 636 or 07 3391 2005<br />
www.citypropertyservices.co<br />
<strong>QHA</strong> REVIEW | 62<br />
ADVERTISING & PROMOTION<br />
For more information on advertising and<br />
promoting your business in the <strong>QHA</strong><br />
REVIEW contact Simon Cross<br />
qhareview@qha.org.au<br />
or 0413 698 630
TRADE DIRECTORY<br />
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND<br />
Mullins’ hospitality team has unrivalled experience in the liquor<br />
and gaming sector, developed over 40 years. From greenfield<br />
applications and integrated developments to liquor and<br />
gaming compliance and employment advice - we are your<br />
one-stop-shop to ensure the best outcomes for your hotel.<br />
Curt Schatz, Managing Partner | Direct: 07 3224 0230<br />
Email: cschatz@mullinslawyers.com.au<br />
mullinslawyers.com.au<br />
STODDART<br />
Stoddart are one of Australia’s leading manufacturers and<br />
importers of a large range of world leading equipment for<br />
food service and bar applications.<br />
Darrin Miller<br />
P: 0417 867 979 E: dmiller@stoddart.com.au<br />
stoddart.com.au<br />
RAMSDEN LAWYERS<br />
The commercial team at Ramsden<br />
Lawyers has extensive expertise in<br />
hospitality, liquor and gaming law.<br />
Call us today for a free 30-minute<br />
consultation.<br />
P: 1300 749 709<br />
www.ramsdenlaw.com.au<br />
CASINO CONSOLES<br />
Footrest, slimline and cashless bases<br />
available. Casino Consoles, the only<br />
name you need when it comes to<br />
professional poker machine bases<br />
and screening.<br />
P: 07 3890 2969<br />
www.casinoconsoles.com.au<br />
SCIENTIFIC GAMES<br />
This new generation of exciting game<br />
content draws on the strength of<br />
Scientific Games to create one of<br />
the most dynamic game libraries<br />
in the market.<br />
P: 07 3458 9180<br />
www.sggaming.com/australia<br />
ELECTRICA SOUND & VISION<br />
Trust the experts in CCTV / Facial<br />
Recognition, Alarm and access<br />
control Systems plus all your data<br />
needs. Get the competitive edge with<br />
the latest digital advertising displays,<br />
LED screens, Music and TV systems<br />
P: 0411 799 914<br />
darren@electrica.net.au<br />
www.electrica.net.au<br />
HOLDING REDLICH<br />
Full range of commercial legal services<br />
to assist the liquor and gaming<br />
industry, including all Liquor/Gaming<br />
applications and advisory, WHS,<br />
employment and property services.<br />
Robert Lyons<br />
P: 07 3135 0559<br />
E: Robert.Lyons@holdingredlich.com<br />
www.holdingredlich.com<br />
<strong>QHA</strong> REVIEW | 63
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />
<strong>QHA</strong> REVIEW | 64<br />
ACCOMMODATION<br />
Student One Pty Ltd<br />
Ph: 07 3085 3050<br />
studentone.com<br />
ACCOUNTING/ TAX<br />
BDO Australia<br />
Ph: 07 3237 5999<br />
bdo.com.au<br />
HLB Mann Judd -<br />
Chartered Accountants<br />
Ph: 07 3001 8800<br />
hlb.com.au<br />
Prosperity Advisers QLD<br />
Ph: 07 3007 1971<br />
prosperity.com.au<br />
SW Accountants &<br />
Advisors<br />
Ph: 07 3085 0888<br />
sw-au.com<br />
Quantaco<br />
Ph: 02 8346 6000<br />
www.quantaco.co<br />
Clarity Management<br />
Ph: 3058 9732<br />
claritymg.com.au<br />
Hotel Accountants Pty Ltd<br />
Ph: 07 5560 8988<br />
hotelaccountants.com.au<br />
McGrathNicol<br />
Ph: 07 3333 9800<br />
mcgrathnicol.com<br />
Professional Client Services<br />
(QLD) P/L- Accountants &<br />
Business Advisors<br />
Ph: 07 3209 4452<br />
pcsqld.com.au<br />
ARCHITECTS / REPAIRS<br />
REFURBISHMENT/<br />
RECONSTRUCTION /<br />
CONSTRUCTION<br />
Ashley Cooper<br />
Construction<br />
07 3142 5915<br />
ashleycooper.com<br />
BSPN Architecture<br />
Ph: 07 3851 9100<br />
bpsn.com.au<br />
Open Projects<br />
Ph: 1800 461 421<br />
openprojects.com.au<br />
Paynters - Design &<br />
Construction<br />
Ph: 07 3368 5500<br />
paynters.com.au<br />
Rohrig Constructions<br />
Ph: 07 3257 4411<br />
rohrlg.com.au<br />
BWC Constructions Pty Ltd<br />
Ph: 0403 579 997<br />
bwcgroup.com.au<br />
Caughley & Co<br />
Ph: 0434 549 242<br />
caughleyco.com.au<br />
ICM Construction<br />
Ph: 1300 798 107<br />
icmco.com.au<br />
IQ Construct<br />
Ph: 3667 8202<br />
iqcontruct.com.au<br />
BEVERAGES<br />
Accolade Wines<br />
Ph: 07 3252 7933<br />
accolade-wines.com<br />
Brown-Forman<br />
Australia P/L<br />
Ph: 07 3010 2000<br />
brown-forman.com<br />
Campari Australia Pty Ltd<br />
Ph: 07 3253 1801<br />
camparigroup.com.au<br />
Carlton & United<br />
Breweries<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Coca-Cola Europacific<br />
Partners<br />
Ph: 13 26 53<br />
ccamatil.com<br />
Coopers Brewery<br />
Ph: 07 3275 3732<br />
coopers.com.au<br />
CUB Premium<br />
Beverages<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Diageo<br />
Ph: 07 3257 0800<br />
diageo.com<br />
Lion<br />
Ph: 07 3361 7400<br />
lionco.com<br />
Liquid Specialty<br />
Beverages<br />
Ph: 07 5440 2006<br />
liquidsb.com.au<br />
Pernod-Ricard Australia<br />
Ph: 07 3340 5471<br />
pernod-ricard.com<br />
Red Bull Australia<br />
Ph: 02 9023 2892<br />
redbull.com.au<br />
Samuel Smith & Son<br />
Ph: 07 3373 5777<br />
samsmith.com<br />
Sirromet Wines<br />
Ph: 07 3206 2999<br />
sirromet.com<br />
Southtrade International<br />
Ph: 07 3085 7418<br />
southtradeint.com.au<br />
Treasury Wine Estates<br />
Ph: 03 9685 8000<br />
treasurywineestates.com<br />
Your Mates Brewing<br />
Company<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing Co.<br />
Ph: 0428 236 436<br />
4heartsbrewing.com<br />
Heads of Noosa Brewing<br />
Co.<br />
Ph: 0401 399 625<br />
headsofnoosa.com.au<br />
Terella Brewing<br />
0408 920 759<br />
terellabrewing.com.au<br />
BUILDING SUPPLIES<br />
& SERVICES<br />
Bunnings<br />
Ph: 07 3452 5725<br />
bunnings.com.au<br />
EDUCATION, TRAINING<br />
& EMPLOYMENT<br />
Best Security - Security<br />
and Training<br />
Ph: 07 3212 8460<br />
bestsecurlty.net.au<br />
Frontier Leadership<br />
Ph: 0423 097 246<br />
frontierleadership.edu.au<br />
Federation Academy<br />
Ph: 0423 097 246<br />
federationacademy.edu.au<br />
Lighthouse Safety &<br />
Compliance<br />
Ph: 0422 669 631<br />
www.lighthousesafety.com.au<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
professionalhospitality.<br />
com.au<br />
MLKA Hospitality<br />
Recruitment<br />
Ph: 07 4128 8400<br />
mlkarecruitment.com.au<br />
TAFE Queensland<br />
Ph: 1300 308 233<br />
tafeqld.edu.au<br />
Tribe Workforce Solutions<br />
Ph: 07 3238 0808<br />
tribeworkforce.com.au<br />
Zenith Hospitality Staffing<br />
Solutions<br />
(07) 3002 4000<br />
zenithhospitality.com<br />
ENERGY GAS/POWER<br />
BOC Limited<br />
Ph: 07 3212 4135<br />
boc.com.au<br />
TransTasman<br />
Energy Group<br />
Ph: 1300 118 834<br />
tteg.com.au<br />
ELGAS<br />
Ph: 02 9672 0777<br />
elgas.com.au<br />
Horan and Bird<br />
Ph: 1300 467 262<br />
horanandbird.com.au<br />
Sun Flux Solar Australia<br />
Pty Ltd<br />
Ph: 0421 082 828<br />
sunfluxsolar.com.au<br />
FINANCES, BANKING,<br />
INSURANCE &<br />
INVESTMENTS<br />
Beyond Payments<br />
Ph: 07 3505 2217<br />
beyondpayments.com.au<br />
BDO Australia<br />
Ph: 07 3237 5999<br />
bdo.com.au<br />
Commonwealth Bank of<br />
Australia<br />
Ph: 0476 824 307<br />
CommBank.com.au<br />
Gallagher Insurance<br />
Brokers<br />
Brisbane: 07 3367 5000<br />
Nth QLD: 07 4753 5311<br />
Toowoomba: 07 4639 7102<br />
ajg.com.au<br />
Shift<br />
Ph: 0498 137 007<br />
shift.com.au<br />
Green Finance Group<br />
Ph: 0457 883 700<br />
greenfinancegroup.<br />
com.au<br />
GSA Insurance Brokers<br />
Ph: 02 8274 8138<br />
gsaib.com.au<br />
Waratah Debt Capital<br />
Ph: 0448 681 783<br />
waratahmanagement.<br />
com.au<br />
Westpac Banking<br />
Corporation<br />
Ph: 0438 701 195<br />
westpac.com.au<br />
Austcover<br />
Ph: 0412 286 511<br />
austcover.com.au<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
BUPA - health insurance<br />
Ph: 134135<br />
(quote ID 2139463)<br />
bupa.com.au<br />
CTB & Co (Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Trinitas Australia Pty Ltd<br />
Ph:1300 836 025<br />
trinitas3.com.au<br />
FOOD & ASSOCIATED<br />
BUSINESSES<br />
Bidfood Australia Limited<br />
Ph: 0434 939 134<br />
bidfood.com.au<br />
PFD Food Services<br />
Ph: 131 733<br />
pfdfoods.com.au<br />
Simon George and Sons<br />
Ph: 07 3717 1400<br />
simongeorge.com.au<br />
CTB & Co<br />
(Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Food and Agribusiness<br />
Network<br />
Ph: 0419 651 157<br />
foodagribusiness.org.au<br />
Goodrop Oils<br />
Ph: 0439 206 664<br />
goodropoils.com<br />
The Entertainment Group of<br />
Australia Pty Ltd<br />
Ph: 0413 035 482<br />
entertainment.com.au<br />
FURNITURE SUPPLY<br />
Table Top Innovations<br />
07 5532 7191<br />
tabletopinnovations.com.au<br />
GAMING AND RACING<br />
Ainsworth Game<br />
Technology P/L<br />
Ph: 07 3209 6210<br />
ainsworth.com.au<br />
Aristocrat Leisure<br />
Industries<br />
Ph: 07 3727 1600<br />
aristocrat.com.au<br />
IGT<br />
Ph: 07 3890 5622<br />
igt.com.au<br />
Konami Australia<br />
Ph: 02 9666 3111<br />
konamiaustralia.com.au
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
MAX<br />
Ph: 0436 839 857<br />
max.com.au<br />
Foxtel for Business<br />
Ph: 1300 720 630<br />
austar.com.au<br />
<strong>QHA</strong> PLATINUM PARTNERS<br />
Scientific Gaming<br />
Ph: 02 9773 0299<br />
scientificgames.com<br />
Simtech<br />
Ph: 07 5596 6993<br />
simtechcreations.com<br />
Tabcorp Keno<br />
Ph: 07 3243 4113<br />
tabcorp.com.au<br />
TAB<br />
Ph: 1800 823 888<br />
tab.com.au<br />
UTOPIA Gaming Systems<br />
Ph: 1800 200 201<br />
utopiagaming.com.au<br />
Australian Pokie Consoles<br />
Ph: 0413 261 777<br />
clubsandpubs.com.au<br />
Casino Consoles<br />
Ph: 07 3890 2969<br />
casinoconsoles.com.au<br />
HOSPITALITY<br />
CONSULTANTS<br />
AHS Hospitality<br />
Ph: 07 5512 6143<br />
ahshospitality.com.au<br />
DASK Entertainment<br />
Group Pty Ltd<br />
Ph: 0452 640 418<br />
daskentertainment.com.au<br />
DNS Specialist Services<br />
Ph: 0433 906 809<br />
dnsspecialistservices.com.au<br />
DWS Hospitality Specialists<br />
Ph: 07 3878 9355<br />
dws.net<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
professionalhospitality.<br />
com.au<br />
Sculpture Hospitality<br />
Queensland<br />
Ph:0427 532 925<br />
sculpturehospitality.com<br />
Marmalade<br />
Ph: 0407 040 733<br />
withmarmalade.com.au<br />
Now Book It<br />
Ph: 1800 265 726<br />
nowbookit.com<br />
Nuvho<br />
Ph: 07 3357 9951<br />
nuvho.com<br />
Prostaff Events Pty Ltd<br />
Ph: 07 3061 8644<br />
facebook.com/Prostaff-Events<br />
Queensland Risk<br />
Ph: 0408 840 969<br />
E: franz@qrisk.consulting<br />
HOTEL ENTERTAINMENT<br />
Fox Sports<br />
Ph: 0403 061 412<br />
foxsports.com.au<br />
Sky Channel<br />
Ph: 07 3228 6344<br />
Freecall: 1800 251 710<br />
skychannel.com.au<br />
The Card Network<br />
Ph: 1300 375 346<br />
thecardnetwork.com.au<br />
Damian’s Games<br />
Ph: 0412 726 688<br />
accounts@damian.com.au<br />
Grub Lab<br />
Ph: 0437 875 134<br />
grublab.io<br />
Nightlife - Music & Video<br />
Freecall: 1800 679 748<br />
nightlife.com.au<br />
Pro Score - Sporting<br />
Promotions<br />
Ph: 0431 366 800<br />
proscore.com.au<br />
Rooks Entertainment<br />
Ph: 07 4068 8633<br />
rooks-entertainment.com.au<br />
HOTEL & BAR SUPPLIES<br />
BOC Limited -Gas/<br />
Reticulation Supply<br />
Ph: 07 3212 4322<br />
boc.com.au<br />
Reward Hospitality<br />
Ph: 07 3341 5929<br />
rewardhospitality.com.au<br />
Stoddart<br />
Ph: 0437 576 447<br />
stoddart.com.au<br />
HOTEL BROKERS /<br />
REAL ESTATE /<br />
PROPERTY VALUERS<br />
Off Market Hotels<br />
Chris Cameron<br />
Ph: 0477 271 875<br />
offmarkethotels.com.au<br />
Power Jeffrey & Co -<br />
Hotel Brokers<br />
Ph: 07 3832 6000<br />
powerjeffrey.com.au<br />
CRE Brokers<br />
Ph: 07 5371 0165<br />
crebrokers.com<br />
HTL Property<br />
Ph: 02 8016 3810<br />
htlproperty.com.au<br />
JLL<br />
Ph: 07 3231 1311<br />
jll.com.au<br />
LEGAL<br />
Mullins<br />
Ph: (07) 3224 0222<br />
mullinslawyers.com.au<br />
Corrs Chambers<br />
Westgarth – Lawyers<br />
Ph: 07 3228 9778<br />
corrs.com.au<br />
BDO Australia<br />
BSV<br />
CashZone<br />
Off Market Hotels<br />
13cabs<br />
Best Security<br />
Beyond Payments<br />
BOC Limited<br />
BSPN Architecture<br />
Coopers Brewery<br />
Grayza<br />
Green Finance Group<br />
GSA Insurance<br />
Brokers<br />
HLB Mann Judd<br />
<strong>QHA</strong> DIAMOND PARTNERS<br />
<strong>QHA</strong> GOLD PARTNERS<br />
<strong>QHA</strong> SILVER PARTNERS<br />
Prosperity<br />
Advisers QLD<br />
Simon George & Sons<br />
Tanda<br />
Trans Tasman Energy<br />
<strong>QHA</strong> BRONZE PARTNERS<br />
Liquid Specialty<br />
Beverages<br />
me&u<br />
MSL Solutions<br />
Open Projects Group<br />
Paynters<br />
Platypus Print<br />
Packaging<br />
Power Jeffrey and<br />
Company<br />
Quantaco<br />
Rohrig Constructions<br />
Group<br />
UTOPIA Gaming<br />
Systems<br />
Your Mates Brewing<br />
Company<br />
Red Bull Australia<br />
Secure Access I.T.<br />
Shift<br />
Simtech<br />
Southtrade<br />
International<br />
SW Accountants<br />
& Advisors<br />
The Card Network<br />
Waratah Debt Capital<br />
<strong>QHA</strong> REVIEW | 65
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
APPROVED<br />
MANAGER’S<br />
LICENCE<br />
RESPONSIBLE MANAGEMENT<br />
OF LICENSED VENUES<br />
TRAINING<br />
“HONESTLY THE BEST TRAINING<br />
SESSION! FUN AND LIGHT-HEARTED<br />
WHILE BEING VERY INFORMATIVE AND<br />
KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />
OTHER COURSES OFFERED:<br />
Online RSA/RSG Training<br />
Gaming Nominee Training<br />
Employment Relations Training<br />
Employment Relations Webinar<br />
Responsible Management of Licensed Venues<br />
Training is a mandatory training requirement<br />
for those applying for a liquor licence, and<br />
applicants for an Approved Manager’s Licence.<br />
Training is offered face to face at regional<br />
centres throughout Queensland.<br />
For more information please contact the<br />
<strong>QHA</strong> Training Centre<br />
Ph: 07 3221 6999 Fax: 07 3221 6649<br />
Email: training@qha.org.au<br />
Web: www.qha.org.au<br />
Holding Redlich<br />
Ph: 07 3135 0500<br />
holdingredlich.com<br />
HopgoodGanim Lawyers<br />
Ph: 0419 762 469<br />
hopgoodganim.com.au<br />
MBA Lawyers<br />
Ph: 07 5619 7319<br />
mba-lawyers.com.au<br />
Ramsden Lawyers<br />
Ph: 07 5554 1964<br />
ramsdenlaw.com.au<br />
LIQUOR<br />
BUYING GROUPS<br />
Bottlemart<br />
Ph: 1300 733 504<br />
bottlemart.com.au<br />
Independent Liquor<br />
Group<br />
Ph: 07 3713 2751<br />
ilg.com.au<br />
Liquor Legends<br />
Ph: 07 3107 7422<br />
liquorlegends.com.au<br />
LIQUOR<br />
WHOLESALE GROUPS<br />
ALM (Australian Liquor<br />
Marketers)<br />
Brisbane: 07 3489 3600<br />
Townsville: 07 4799 4022<br />
Cairns: 07 4041 6070<br />
almliquor.com.au<br />
Your Mates Brewing<br />
Company<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing Co.<br />
Ph: 0428 236 436<br />
4heartsbrewing.com<br />
Terella Brewing<br />
0408 920 759<br />
terellabrewing.com.au<br />
POINT OF SALE /<br />
PAYMENTS<br />
Beyond Payments<br />
Ph: 0408 730 455<br />
beyondpayments.com.au<br />
CashZone<br />
Ph: 0466 148 752<br />
cashzoneatm.com.au<br />
MSL Solutions<br />
Ph: 0448 134 625<br />
mslsolutions.com<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
Bepoz Retail Solutions<br />
Ph: 1300 023 769<br />
bepoz.com.au<br />
Harris Data Systems<br />
Ph: 07 5535 7677<br />
harrisdata.com.au<br />
Platypus Print Packaging<br />
Ph 07 3352 0300<br />
www.platys.com.au<br />
SECURITY / CLEANING<br />
Best Security<br />
Ph: 07 3212 8460<br />
bestsecurity.net.au<br />
CMBM Facility Services<br />
Ph: 07 3391 1040 /<br />
0419 708 715<br />
cmbm.com.au<br />
Future Business Technology<br />
Group<br />
Ph: 1300 706 155<br />
fgtgroup.com.au<br />
Lotus Commercial Pty Ltd<br />
Ph: 1300 653 536<br />
lotusfilters.com.au<br />
Luxxe Outsourced Hotel<br />
Services<br />
Ph: 03 8761 9156<br />
luxxe.com.au<br />
Tru Security Services<br />
Phone: 0452 377 662<br />
trusecurity.com.au<br />
SUPERANNUATION<br />
HOSTPLUS<br />
Ph: 1300 467 875<br />
hostplus.com.au<br />
TECHNOLOGICAL<br />
PRODUCTS & SERVICES<br />
BSV<br />
Ph: 1300 244 727<br />
bigscreenvideo.com.au<br />
Grayza<br />
Ph: 1300 944 131<br />
grayza.com<br />
me&u<br />
Ph: 02 9057 8500<br />
meandu.com.au<br />
Secure Access I.T.<br />
1300 880 565<br />
secureaccess.com.au<br />
Tanda<br />
Ph: 1300 859 117<br />
tanda.co<br />
Compassify Pty Ltd<br />
Ph: 0406 624 677<br />
compassify.com.au<br />
Cherry Hub Pty Ltd<br />
Ph: 0409 548 276<br />
www.cherryhub.com.au<br />
Chewzie Table Ordering<br />
Ph: 1300 243 994<br />
chewzie.me/<br />
DQ VIP Systems<br />
Ph: 0448 749 008<br />
getdqd.com<br />
Future Business Technology<br />
Group<br />
Ph: 1300 706 155<br />
fgtgroup.com.au<br />
JB Hi-Fi Commercial<br />
Division<br />
Ph: 07 3360 9925<br />
jbhifi.com.au<br />
Klackit<br />
Ph: 0404 840 858<br />
klackit.com<br />
Mr Yum<br />
Ph: 0448 504 121<br />
mryum.com.au<br />
MyVenue Pty Ltd<br />
Ph: 0407329 953<br />
myvenue.com<br />
onPlatinum ICT<br />
Ph: 0402 281 561<br />
onplatinum.com.au<br />
Qantum Network Pty Ltd<br />
Ph: 0417 125 566<br />
qantumnetwork.com.au<br />
Scantek Solutions<br />
Ph: 1300 552 106<br />
scantek.com.au<br />
TableTime Pty Ltd<br />
Ph: 0405 052 682<br />
tabletime.com.au<br />
Ticket Solutions Pty Ltd<br />
Ph: 3503 6806<br />
oztix.com.au<br />
Vix Vizion Pty Ltd<br />
0413 026 918<br />
www.vixvizion.com<br />
13001 COMMS Pty Ltd<br />
Ph: 1300 126 667<br />
13001comms.com.au<br />
TRANSPORT<br />
A.P. Eagers Limited<br />
Ph: 07 3109 6731<br />
apeagers.com.au<br />
13cabs<br />
Ph: 132 227<br />
13cabs.com.au<br />
WASTE MANAGEMENT<br />
Bottlecycler (QLD) Pty Ltd<br />
Ph: 1300 306 039<br />
bottlecycler.com<br />
Envirobank Recycling<br />
Ph: 07 3063 7677<br />
envirobank.com.au<br />
MyVenue Pty Ltd<br />
Ph: 0447 129 873<br />
myvenue.com/pubs-cafes-bars<br />
IDU Technologies Pty Ltd<br />
mitch@idu-identification.com<br />
idu-identification.com<br />
PRINTING / PACKAGING
THURSDAY 25<br />
AUGUST<br />
2022<br />
ANNUAL<br />
HOTEL MARKET<br />
& ECONOMIC OUTLOOK EVENT