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The GP Federation for<br />

Guildford & Waverley<br />

Quality care for our local community<br />

Chief Executive Officer<br />

Candidate information pack<br />

October 20<strong>21</strong>


Candidate Pack • Chief Executive Officer<br />

About Us<br />

Working together throughout the system will<br />

make a better NHS.<br />

Procare’s aim is to support General Practice to<br />

work at scale in order to achieve efficiencies of<br />

scale whilst respecting the autonomy of individual<br />

General Practices. This includes working with other<br />

local healthcare providers to develop and provide<br />

health services to the benefit of our patients.<br />

Procare has grown out of this new drive for<br />

integration. We help member practices to work<br />

together to jointly address issues which are difficult<br />

to resolve individually and offer expertise and skills<br />

individual practices find uneconomic to employ. By<br />

working at scale, we can ensure the projects we<br />

take forward on behalf of our members will allow<br />

patients in our area to have more consistency in, as<br />

well as choices about, their care.<br />

A federation of GP surgeries across Guildford<br />

and Waverley<br />

Procare represents 19 of the 20 GP practices<br />

in our area. This means that we can work in an<br />

integrated way throughout Guildford and Waverley.<br />

Our member surgeries remain independent<br />

organisations whilst working together at scale to<br />

further develop patient care. We believe that local<br />

GPs are ideally placed to design and deliver services<br />

which are in the best interests of our patients. Being<br />

GP led ensures we always put the patient at the<br />

heart of what we do.<br />

Working at scale means that, due to integrating our<br />

working practices and coming together on specific<br />

initiatives, we have more access to more resources<br />

so that we can use NHS funding more efficiently.<br />

We passionately believe in the NHS, and we<br />

recognise that healthcare provision requires change<br />

to cope with the challenges that we face.<br />

Procare2


Candidate Pack • Chief Executive Officer<br />

Member practices<br />

We work across Guildford and Waverley. All<br />

these practices are members of the federation.<br />

• Austen Road Surgery – Guildford, Surrey<br />

• Binscombe Medical Centre – Godalming, Surrey<br />

• Chiddingfold Surgery – Chiddingfold, Surrey<br />

• Cranleigh Medical Centre – Cranleigh, Surrey<br />

• Dapdune House Surgery – Guildford, Surrey<br />

• East Horsley Medical Centre – East Horsley, Surrey<br />

• Fairlands Medical Centre – Guildford, Surrey<br />

• Grayshott Surgery – Grayshott, Surrey<br />

• Guildowns Group Practice – Guildford, Surrey<br />

• Haslemere Health Centre – Haslemere, Surrey<br />

• Merrow Park Surgery – Guildford, Surrey<br />

• The Mill Medical Practice – Godalming, Surrey<br />

• Shere Surgery – Guildford, Surrey<br />

• Springfield Surgery – Godalming, Surrey<br />

• St Lukes Surgery – Guildford, Surrey<br />

• The Villages Medical Centre – Woking, Surrey<br />

• Witley & Milford Medical Partnership – Witley,<br />

Surrey<br />

• Woodbridge Hill Surgery – Guildford, Surrey<br />

• Wonersh Surgery – Guildford, Surrey<br />

Our values<br />

Inspire – Innovate – Integrity – In Touch<br />

We are proud of everyone working as part of<br />

Procare Health. We are working with GPs to<br />

ensure they have the equipment, tools, support and<br />

infrastructure that they need to provide the highest<br />

level of patient care.<br />

Everything we do and achieve for local people is<br />

highly respected and appreciated not only by Procare<br />

but by all health and care system partners across<br />

Guildford and Waverley.<br />

Procare3


Candidate Pack • Chief Executive Officer<br />

Our Services<br />

We offer services at scale for our GP practices<br />

and community in Guildford and Waverley<br />

We deliver project management and innovation over<br />

a wide range of initiatives in our area.<br />

Adult Community Services<br />

Integrating Community Care and Primary<br />

Care<br />

Since 1st April 2018 the Community Services for<br />

Guildford and Waverley are being run in a Joint<br />

Venture between Procare and Royal Surrey County<br />

Hospital.<br />

Our ambition in running these services is to improve<br />

the integration between GP, Community and<br />

Hospital services so that they work more closely<br />

together. We know that we can provide a better<br />

service for the individual if the system works as<br />

one, allowing our teams work more closely together<br />

and the information to be available to support their<br />

patient throughout their illness.<br />

Covid Vaccinations<br />

Leading the Immunisation of our Community<br />

Over 180,000 vaccinations already delivered<br />

This joint venture will help to put primary care back<br />

at the heart of patient care. It is the first contract of<br />

its kind in the country, where an acute trust partners<br />

with a GP federation.<br />

Adult community health services provide care to<br />

patients in the community; maintaining their health<br />

and independence and preventing unnecessary<br />

hospital admission. They include services like district<br />

nursing, podiatry, rehabilitation beds, therapists and<br />

the Minor Injuries Unit at Haslemere Hospital. They<br />

complement the services provided by GP practices,<br />

Royal Surrey County Hospital and other healthcare<br />

organisations.<br />

Procare4


Candidate Pack • Chief Executive Officer<br />

Primary Care Networks<br />

Building an inspiring team that supports<br />

innovation in Primary Care<br />

Primary Care Networks (PCNs) are a key part of the<br />

NHS Long Term plan, with General Practices being a<br />

part of a network, typically covering 30,000-50,000<br />

patients. The networks will provide the structure<br />

and funding for services to be developed locally, in<br />

response to the needs of the patients they serve.<br />

PCNs are small enough to provide the personal<br />

care valued by both patients and healthcare<br />

professionals, but large enough to have impact and<br />

economies of scale through better collaboration<br />

between general practices and others in the local<br />

health and social care system. In Guildford and<br />

Waverley there are 4 PCNs, Guildford East, North<br />

Guildford, East and West Waverley. They are led by<br />

Clinical Directors, separate to the Procare Board.<br />

Delivering at scale<br />

Procare provides the employment and administrative<br />

support to help Guildford and Waverley’s four<br />

Primary Care Networks function efficiently. Procare<br />

delivers the Improved Access service on behalf<br />

of the PCNs and employ many of the new Allied<br />

Health Professionals who are a key part of delivery<br />

of the additional services in Primary and Community<br />

Healthcare. Procare supports the recruitment and<br />

financial management of the networks.<br />

Procare also works with Guildford and Waverley<br />

Integrated Care Partnership (ICP) alongside<br />

other Health and Social Care providers to deliver<br />

integrated care in our community in a collaborative<br />

approach.<br />

Procare5


Candidate Pack • Chief Executive Officer<br />

Improved Access<br />

In Guildford and Waverley, Procare is working with<br />

local practices to provide additional GP and nurse<br />

appointments.<br />

Patients registered in Guildford and Waverley can<br />

now book GP appointments beyond their usual<br />

practice hours. The service began in August 2019<br />

and provides well over a hundred hours of GP, nurse<br />

and healthcare assistant time every week, including<br />

Saturdays and Sundays. Over 15,000 patients have<br />

already been seen.<br />

Patients can book these appointments no matter<br />

which local GP practice they are registered<br />

with. Services available include standard GP<br />

appointments, dressings, phlebotomy and asthma<br />

reviews. More services will be added as we continue<br />

to develop.<br />

The clinics are already filling almost to capacity, and<br />

there has been excellent feedback from patients<br />

who appreciate the convenience and shorter<br />

waiting times.<br />

IT Projects<br />

Better IT to improve efficiency for busy GPs<br />

The Procare IT Group is a collection of local GPs<br />

with an interest in IT, who have created efficiencies<br />

for working for GPs and their teams, through several<br />

projects.<br />

These include the use of Dual screens for GPs and<br />

their staff in order that the patient notes can be seen<br />

side by side with letters about that individual.<br />

They also rolled out Phase 1 of a macro software to<br />

automate regular tasks. Due to Windows 10 refresh<br />

this project was temporarily stopped, but is due to<br />

be restarted.<br />

They also helped to secure the use of the Clarity<br />

software, Teamnet for practices to use as a local<br />

intranet but also as a way to connect with the ICP<br />

and RSFT.<br />

In addition to this they are looking at ongoing ways<br />

new technology can help the modern day patient<br />

and GP. For example in the Guildford East PCN<br />

they introduce video conferencing equipment for<br />

practices to help them to communicate with each<br />

other without the need for travel, particularly useful<br />

in Covid times.<br />

Procare6


Candidate Pack • Chief Executive Officer<br />

Job Description<br />

Job Title<br />

Department<br />

Reports to<br />

Hours of<br />

work<br />

Day of work<br />

Work Base<br />

Chief Executive Officer<br />

Corporate – Executive<br />

Chair of the Board<br />

Full time (up to 37.5 hours per<br />

week)<br />

Monday to Friday, with flexibility<br />

expected for director on call rota<br />

Haslemere Hospital, with the<br />

requirement to travel to different<br />

sites each day across Guildford,<br />

Waverley and Surrey<br />

Procare is the overarching brand name for two<br />

companies: Procare Health Ltd and a wholly owned<br />

subsidiary Procare Community Services Ltd. This<br />

role covers Procare Health and Procare Community<br />

Services.<br />

Procare Health is the Guildford and Waverley GP<br />

federation which is jointly owned by 19 out of 20 GP<br />

practices working with the 4 Primary Care networks<br />

across the Guildford & Waverley Integrated Care<br />

Partnership. The contracts Procare health provides<br />

are Primary Care Network support including<br />

employment of allied health professionals for the<br />

ARRS scheme; Improved Access and the PCN covid<br />

vaccination programme.<br />

Procare Community Services Ltd provides adult<br />

community nursing services including District Nursing,<br />

Care Home Matrons, Community Matrons and the<br />

Community Night Nursing Services across Guildford<br />

and Waverley. Both companies work as “not for profit”<br />

and any surplus is reinvested in local services.<br />

Job Summary<br />

The post holder is accountable for ensuring the<br />

delivery of high quality, safe and effective clinical<br />

services across Procare Health Ltd and Procare<br />

Community Services Ltd.<br />

As an Executive Director of Procare, the post holder<br />

is accountable with the other Procare Director Board<br />

members for the development and implementation of<br />

the company’s strategic business plans, the business<br />

assurance framework and corporate management<br />

functions including financial and risk management,<br />

quality and governance, and health and safety.<br />

The Procare CEO will take a system leadership role<br />

within the local Guildford and Waverley Integrated<br />

Care Partnership and across the newly forming<br />

Alliance representing Procare, Procare employees,<br />

local GP practices, the people, patients, carers and<br />

citizens of Guildford and Waverley to promote high<br />

quality, safe and effective practice, innovative service<br />

transformation and new models of care to ensure<br />

the best use of resources. This role will represent<br />

Procare at Surrey Heartlands CCG level.<br />

Procare7


Candidate Pack • Chief Executive Officer<br />

The Procare CEO will be accountable for ensuring<br />

and assuring a safe, effective, caring, responsive<br />

and well led company that is forward thinking<br />

and fit for the <strong>21</strong> st century. This will include the<br />

codesign of an overarching company strategy and<br />

objectives, quality and performance standards,<br />

and regulatory and legal systems and compliance<br />

. On appointment the Procare CEO will work with<br />

other Procare Directors to develop and implement a<br />

five-year strategy for both companies to review the<br />

organisational form and a workforce strategy for the<br />

effective delivery of high quality and safe care.<br />

The CEO will be a collaborative and effective system<br />

leader within the local Integrated Care Partnership<br />

ensuring that effective partnerships are developed<br />

and maintained for the benefit of the wider system<br />

transformation and improved outcomes for local<br />

people. This includes leading Procare employees and<br />

GP members to support Primary Care Networks with<br />

their development and their employment needs.<br />

The Procare CEO will be required to participate in<br />

the director on call rota<br />

Procare Philosophy and Values Framework<br />

The post holder will ensure that patients, services<br />

users, families and carers have a positive safe<br />

and high-quality experience when accessing and<br />

receiving care, treatment, advice and support from<br />

Procare employees and will ensure learning is<br />

shared and embedded in situations where things<br />

did not go as well as they should have.<br />

Patients are the most important people in the<br />

health service and are at the centre of primary and<br />

community health care services. As patients and<br />

carers are the ‘experts’ in how they feel and what it<br />

is like to live with or care for someone with an illness<br />

or condition, all Procare employees are guided by<br />

real experience of our services to guide quality and<br />

service improvements. Underpinning this philosophy<br />

is a Values Framework using the mnemonic<br />

‘PATIENT’ with the expectation that all Procare<br />

employees demonstrate behaviours both during the<br />

recruitment and selection process and every day at<br />

work against each area in the Values Framework.<br />

Procare ‘PATIENT’ Values Framework:<br />

• Person centred care with a client centred focus<br />

• Achieves clinical excellence, and inspires<br />

others.<br />

• Teamwork, working together in an integrated<br />

environment because everybody matters.<br />

• Integrity, in all that we do<br />

• Experiences, are used for quality improvement<br />

and continuous learning.<br />

• New ideas, for clinically and cost-effective care<br />

• Takes care of self, our own personal wellbeing<br />

is paramount.<br />

Procare8


Candidate Pack • Chief Executive Officer<br />

Organisational Structure<br />

Procare Board Structure<br />

Phil Ridsdill-Smith<br />

Chairman<br />

(0.3 FTE)<br />

Tammy<br />

Harrow<br />

Board PA<br />

(1 FTE)<br />

??<br />

Chief<br />

Executive<br />

(1 FTE)<br />

Dr Rishi<br />

Barai<br />

Medical<br />

Director<br />

(0.1 FTE)<br />

Dr Andrew<br />

Cook<br />

Medical<br />

Director<br />

(0.1 FTE)<br />

Wendy<br />

Newnham<br />

Nurse<br />

Director<br />

(1 FTE)<br />

Richard<br />

Curtin<br />

Director of<br />

Compliance<br />

(0.2 FTE)<br />

Carolyn<br />

Rawlings<br />

Director of<br />

Finance<br />

(0.2 FTE)<br />

Shabita Sumaraj<br />

General Manager<br />

(1 FTE)<br />

Procare9


Candidate Pack • Chief Executive Officer<br />

Key responsibilities / outcomes<br />

• Management and Professional Leadership<br />

• To set and deliver a strategy for Procare to<br />

include its form, workforce, premises and<br />

future developments<br />

• To be responsible for overall executive function<br />

of Procare Health Ltd and Procare Community<br />

Services with overall responsibility for the<br />

delivery of services of the two companies<br />

• To provide leadership to the Procare Board,<br />

Procare employees, stakeholders and<br />

professional partners across the local health<br />

and care system<br />

• To ensure the successful delivery of the<br />

strategic plan for Procare<br />

• Lead on analysis and interpretation and<br />

understanding of highly complex situations,<br />

which require mediation and influence to<br />

achieve effective decision making in potentially<br />

unsolvable situations<br />

• Build the corporate function that Primary<br />

Care through Primary Care Networks are<br />

a fundamental part of an Integrated Care<br />

Partnership<br />

• To be the external executive face of Procare<br />

ensuring valuable and positive relationships<br />

with the Integrated Care System and partners<br />

• Works collaboratively with external partners, the<br />

ICP and Procare in the development of services<br />

• Provide advice and support to develop<br />

practice, and to prepare colleagues and<br />

employees for the development of new/<br />

changing roles and responsibilities.<br />

• Responsible for implementing and<br />

monitoring any identified and appropriate<br />

risk management control measures within<br />

designated area(s) and scope of responsibility.<br />

• Ensure that service managers and those with<br />

responsibility for budgets understand SFIs,<br />

the financial system and how to monitor and<br />

manage all budgetary resources with particular<br />

emphasis on the management of bank and<br />

agency staff, safe staffing and overseeing of<br />

safe cost-effective rostering.<br />

• To oversee all resources are deployed to<br />

achieve best outcome with reference to the<br />

performance contract and business planning.<br />

• The post holder will be required to participate in<br />

the director on-call rota, with responsibility for<br />

ensuring the safe running of clinical services.<br />

Patient Safety, Quality and Experience<br />

• To ensure that the organisation meets full<br />

compliance with CQC standards, key lines of<br />

enquiry, regulations, and notifications.<br />

• To define operational, quality and governance<br />

frameworks, providing monitoring and<br />

assurance with associated improvement<br />

methodology for improved services and better<br />

outcomes<br />

• Ensures that all policies, procedures and<br />

guidelines are aligned to best practice and<br />

reviewed as per schedule / changes in policy /<br />

legislation<br />

• Act on legislation, national policies and<br />

guidance and assess their impact; ensuring<br />

effective policies are in place and audited<br />

• Demonstrate highly developed analytical and<br />

interpretation skills enabling judgements on a<br />

range of frequently highly complex and often<br />

conflicting facts and circumstances, including<br />

undertaking complex investigations involving<br />

employment or clinical matters as required<br />

• To ensure that learning from incidents,<br />

complaints, compliments and significant events<br />

are analysed, triangulated and disseminated<br />

for learning both within and outside the<br />

organisation<br />

• Ensure practice is continually reviewed and<br />

developed in line with Quality Governance<br />

requirements, acting as a change agent and<br />

supporting staff to implement new initiatives/<br />

practices<br />

• To lead or support relevant staff in the<br />

investigation, root cause analysis and action<br />

planning into significant clinical incidents<br />

• To ensure that patient and service user<br />

feedback and experience is sought in an open<br />

and transparent way and use this information<br />

to triangulate with other metrics and data<br />

for continuous learning, service and quality<br />

improvement<br />

• To provide visible senior leadership through<br />

‘back to the floor’ and open-door policy<br />

Procare10


Candidate Pack • Chief Executive Officer<br />

Workforce<br />

• The strategic HR function is delivered in<br />

collaboration through the Procare CEO<br />

and board, and the Royal Surrey NHS<br />

Foundation Trust to consider, design and<br />

deliver strategic workforce development<br />

including the advancement and supervision<br />

of apprenticeships, professional practice and<br />

supporting the education and training of new<br />

and emerging roles<br />

• Accountable for the governance and<br />

workforce development including associated<br />

HR functions, recruitment and retention<br />

strategies, workforce planning, safe staffing<br />

levels, professional standards and professional<br />

registration requirements<br />

• Accountable for the governance and strategic<br />

oversight of the learning and development<br />

function including continuing professional<br />

development, organisational development and<br />

leadership, organisational values and behaviours<br />

framework, appraisals and midyear reviews, and<br />

statutory and mandatory training compliance<br />

• Identifies new ways of working, oversees skill mix<br />

reviews and for safe and effective service delivery<br />

of high-quality care supported by evidence and/or<br />

well-reasoned cases for change with quality and<br />

equality risk impact assessments to ensure that<br />

all legal and professional implications have been<br />

identified and addressed<br />

• Ensure measures are taken to demonstrate<br />

adequate governance where staff expand their<br />

skills and knowledge base, including assisting<br />

with the design of robust assessment of<br />

competence frameworks for new roles<br />

• Takes into consideration options for revised,<br />

new or substitution roles, dependency and<br />

acuity tools and technological solutions<br />

to support effective safe practice and the<br />

management of capacity and demand<br />

• Participates and responds to any findings from<br />

internal / external audit and commissioner /<br />

regulatory reviews providing assurance that<br />

recommendations are implemented where<br />

appropriate<br />

• Ensures effective internal structures (to include<br />

PCN General Managers) are in place in relation<br />

to supervision, work programmes, recruitment<br />

and retention, induction, appraisal, appraisal<br />

reviews and effective management of sickness<br />

absence<br />

Learning and Development of self and others<br />

• Attends all statutory and mandatory training<br />

and adheres to all Policies<br />

• Participate in own annual individual<br />

performance review process where<br />

objectives will be agreed, performance<br />

monitored to identify own personal<br />

development and training needs, undertaking<br />

appropriate training/education as agreed<br />

with the Chair<br />

• Maintains own revalidation requirements<br />

to retain professional expertise and clinical<br />

credibility<br />

• Ensure systems are in place throughout<br />

Procare to provide career development<br />

through the appraisal review process and that<br />

strategies are in place for management 1-1’s<br />

and supervision for all employees<br />

• Select and support others to develop and<br />

agree a delegated responsibility for direct<br />

reports and other staff<br />

• Supports an effective recruitment and retention<br />

strategy, supporting initiatives to improve the<br />

quality of working lives and staff wellbeing<br />

• Chair or contribute to disciplinary hearings and<br />

processes as required, with disciplining powers<br />

up to and including dismissal<br />

Communication<br />

• Effectively engage, communicate, and provide<br />

information of a highly technical, complex, and<br />

sensitive nature in an understandable format<br />

to all stakeholders as appropriate, including<br />

professional networks, Procare employees,<br />

external bodies, commissioners etc. This will<br />

be high level verbal, written or presentation<br />

formats on a variety of subjects including<br />

professional / clinical issues, human resources<br />

and operational issues and producing highquality<br />

written reports including for Board.<br />

• Utilise a range of strategies to support effective<br />

communication within the organisation<br />

and across the wider health and social care<br />

economy in ensuring that all employees are<br />

informed and consulted and can contribute<br />

their views whilst applying professional<br />

challenge where appropriate.<br />

Procare11


Candidate Pack • Chief Executive Officer<br />

• Seeks to involve, engage and consult with<br />

patients, carers and families about plans and<br />

the provision of / any changes to services<br />

as Procare wholeheartedly embraces the<br />

principles of patient partnership and has made<br />

clear its commitment to involve patients in<br />

key aspects of its work, which will be further<br />

strengthened as the company grow.<br />

• All employees should communicate effectively<br />

in their day-to-day practice with patients and<br />

should support and enable patients/carers to<br />

make choices, changes and influence the way<br />

their treatment or care is provided, promoting<br />

effective patient, carer and public involvement<br />

at all times<br />

This job description is not exhaustive, and the post<br />

holder may be required to undertake such other<br />

duties from time to time as are consistent with the<br />

responsibility of the role requirements. This job<br />

description is subject to review and development<br />

from time to time in liaison with the post holder<br />

The NHS Constitution establishes the principles<br />

and values of the NHS in England. It sets out rights<br />

to which patients, public and staff are entitled, and<br />

pledges which the NHS is committed to achieve,<br />

together with responsibilities, which the public,<br />

patients and staff owe to one another to ensure<br />

that the NHS operates fairly and effectively. As an<br />

organisation that delivers NHS services, Procare<br />

Health expects high standards from all of its<br />

employees and, in line with the key principles of the<br />

Constitution, Procare Health aspires to the highest<br />

standards of excellence and professionalism in<br />

the people it employs, the education, training and<br />

development they receive and in the leadership and<br />

management of the organisation.<br />

Areas applicable to all Procare Employees:<br />

The NHS Constitution establishes the principles<br />

and values of the NHS in England. It sets out rights<br />

to which patients, public and staff are entitled, and<br />

pledges which the NHS is committed to achieve,<br />

together with responsibilities, which the public,<br />

patients and staff owe to one another to ensure<br />

that the NHS operates fairly and effectively.<br />

As an organisation that delivers NHS services,<br />

Procare expects high standards from all of its<br />

employees and, in line with the key principles of<br />

the Constitution, Procare aspires to the highest<br />

standards of excellence and professionalism in<br />

the people it employs, the education, training and<br />

development they receive and in the leadership and<br />

management of the organisation.<br />

All post holders should seek to involve, engage<br />

and consult with patients, carers and families<br />

about plans and the provision of / any changes to<br />

services as Procare wholeheartedly embraces the<br />

principles of patient partnership and has made clear<br />

its commitment to involve patients in key aspects of<br />

its work, which will be further strengthened as the<br />

company grows.<br />

All employees should communicate effectively in<br />

their day-to-day practice with patients and should<br />

support and enable patients/carers to make choices,<br />

changes and influence the way their treatment or<br />

care is provided, promoting effective patient, carer<br />

and public involvement<br />

Clearance Checks<br />

Health clearance is required for this appointment.<br />

Applicants must complete a medical questionnaire,<br />

return it to the Occupational Department and, if<br />

required, undergo a medical examination before<br />

appointment.<br />

A Disclosure and Barring Service check and disclosure<br />

will be required before appointment for this post as the<br />

Company provides services to children and vulnerable<br />

adults. In addition, completion of the Fit & Proper<br />

Persons check is also required.<br />

Confidentiality and Disclosure of Information<br />

In the course of your normal work you will come into<br />

possession of confidential information concerning<br />

patients, Procare Health and its staff. This information<br />

should always be treated according to company rules<br />

on confidentiality. Any inappropriate disclosure or<br />

breach of confidentiality may be subject to disciplinary<br />

procedures and may result in dismissal.<br />

Behaviour and Raising concerns<br />

All people, whether staff, patients or visitors, are<br />

entitled to an environment in which the dignity<br />

of the individual is respected. Procare are firmly<br />

committed to promoting an organisational culture<br />

which values diversity and equality of opportunity<br />

and to preventing discrimination in all aspects of its<br />

employment practices and services. Procare regard<br />

harassment and bullying as totally unacceptable<br />

forms of behaviour that will not be tolerated or<br />

condoned.<br />

Procare12


Candidate Pack • Chief Executive Officer<br />

Staff may on occasion have genuine concerns<br />

about healthcare matters and consequently Procare<br />

endorses the principle that these must be raised<br />

in a responsible and appropriate manner, and if<br />

necessary, through the Whistle blowing Policy.<br />

Acceptance of Gifts and Hospitality<br />

The conduct of employees should be scrupulously<br />

impartial and honest, and, in this context, any offers<br />

of gifts or hospitality should be discussed with the<br />

Procare Directors, prior to acceptance.<br />

Codes of conduct and professional standards<br />

All staff must adhere to any codes of conduct or<br />

professional standards set by the regulatory bodies<br />

with whom they are registered or by professional<br />

bodies of which they are a member. It is the post<br />

holder’s responsibility to ensure they are familiar<br />

with these requirements and maintain their<br />

professional membership to the relevant body.<br />

Security, Health and Safety<br />

Procare is unable to accept responsibility for articles<br />

of personal property lost or damaged on its premises<br />

whether by burglary, fire, theft or otherwise and<br />

staff are advised to insure against all risks. Staff<br />

must wear their identity badge at all times to assist<br />

in maintaining the security of the company; be<br />

observant, and not afraid to enquire of people as to<br />

their business on a work premises, any suspicious<br />

behaviour must be reported to your line manager.<br />

All staff are advised that, under the Health and<br />

Safety at Work Act 1974 and associated legislation,<br />

it is the duty of every employee to take reasonable<br />

care for their own health and safety and that of<br />

other people who may be affected by their activities<br />

at work, and also to co-operate fully with Procare<br />

and others in connection with any arrangements<br />

to satisfy the statutory duties and responsibilities<br />

under the Act, including undertaking appropriate<br />

mandatory and health and safety training.<br />

It is the duty of every employee to work in such a<br />

way that accidents to themselves and to others<br />

are avoided, and to co-operate in maintaining their<br />

place of work in a tidy and safe condition, thereby<br />

minimising risk. Employees will, therefore, refer any<br />

matters of concern through their respective line<br />

managers. Similarly, it is each person’s responsibility to<br />

ensure a secure environment and bring any breaches<br />

of security to the attention of their line manager.<br />

No Smoking<br />

Smoking by employees, patients, and visitors, will<br />

not be permitted anywhere on Procare Health<br />

premises including all buildings, grounds and within<br />

leased/owned vehicles of the Trust. Failure by<br />

staff to comply with this requirement may result in<br />

recourse to the disciplinary procedure.<br />

Infection Prevention and Control<br />

All employees must be aware of their responsibilities<br />

for ensuring infection control and to maintain<br />

hygiene standards in accordance with infection<br />

control policies and instructions. Compliance with all<br />

infection control policies and procedures will form<br />

an integral part of the practice of all staff working<br />

in a clinical environment. Each employee will be<br />

responsible for familiarising themselves with the<br />

Infection Prevention and Control Policy and must<br />

seek support and advice from Infection Control in<br />

all instances where cross infection is likely to have<br />

occurred or when managing situations involving<br />

patients with infections where guidance provided in<br />

the Policies is not applicable.<br />

Employees must contact the Occupational Health<br />

service and Infection Prevention and Control<br />

Specialists if they are suffering from any form of<br />

infection which may put patients and other staff at risk.<br />

Safeguarding children and vulnerable adults<br />

Procare as an employer is committed to<br />

safeguarding and promoting the welfare of<br />

children and adults at risk of harm and expects<br />

all employees to share this commitment. If the<br />

post is one that involves access to children and<br />

vulnerable adults during the course of their normal<br />

duties, an enhanced Disclosure and Barring Service<br />

(DBS) check will be required. All employees have<br />

a responsibility for safeguarding children and<br />

vulnerable adults in the course of their daily duties<br />

and for ensuring that they are aware of the specific<br />

duties relating to their role.<br />

Equal Opportunities<br />

Equality of opportunity is an integral part of<br />

recruitment and selection process and recruiting<br />

managers must ensure that they comply fully with<br />

Equality & Diversity Policy. Procare aims to ensure<br />

equality of opportunity for all irrespective of their<br />

age, colour, creed, ethnic or national origin, marital<br />

status, nationality, physical or mental disability, race,<br />

religious belief, sex or sexual orientation.<br />

Procare13


Candidate Pack • Chief Executive Officer<br />

Person specification<br />

Job Title: Chief Executive Officer<br />

As the attached job description outlines the main<br />

duties and responsibilities of this post, so the person<br />

specification lists the requirements necessary<br />

to perform the job. Candidates will be assessed<br />

according to the extent to which they meet the<br />

specification.<br />

It is therefore important that applicants pay close<br />

attention to all aspects of the person specification<br />

when deciding if their skills, experience and<br />

knowledge match these requirements.<br />

Essential: E<br />

Desirable: D<br />

Procare Values Framework<br />

Person centred care –<br />

Achieves clinical excellence<br />

Teamwork, where everybody matters, and inspires others<br />

Integrity, in all that we do<br />

Experiences, are used for continued learning and quality improvement<br />

New ideas, for clinically and cost-effective care<br />

Takes care of self, our own personal wellbeing is paramount<br />

Education / Training / Qualifications<br />

Educated to degree level (or equivalent experience)<br />

Relevant Master’s degree<br />

Recognised leadership course / qualification<br />

Demonstrable evidence of on-going continuous professional and management development<br />

Project management qualification<br />

Knowledge, Skills and Experience<br />

Experience of setting a vision and energising internal and stakeholders to realise it<br />

Experience of working at Director level and successfully influencing decision-making and action<br />

Proven ability to build strong relationships with Board members, peers and professional partners<br />

Ability to manage highly complex clinical and operational situations that involve staff from all<br />

levels within an organisation and across a range of professional and organisational boundaries<br />

Experience investigating and managing disciplinary and performance issues and appeals,<br />

including complex investigations across organisational boundaries<br />

Proven ability to interpret national and local policy drivers and translate them into practice<br />

Recent experience of working at a senior level in the NHS, in particular community and primary<br />

care settings<br />

Significant operational, management and leadership experience in community and primary care<br />

settings<br />

In-depth knowledge of the current NHS agenda and challenges, particularly related to the<br />

challenges and future direction in community and primary care policy<br />

Computer literate, able to use databases and other relevant programmes, such as MS Word and<br />

Excel<br />

E<br />

E<br />

E<br />

E<br />

E<br />

E<br />

E<br />

E<br />

D<br />

E<br />

E<br />

D<br />

E<br />

E<br />

E<br />

E<br />

E<br />

E<br />

D<br />

D<br />

D<br />

E<br />

Procare14


Candidate Pack • Chief Executive Officer<br />

Data / Financial / Business Acumen<br />

Demonstrable track record of successful financial management<br />

Ability to interpret, analyse and utilise information effectively including the triangulation of<br />

numerical, quality and financial information<br />

Ability to horizon scan for opportunities and to manage the translation of strategic intent into<br />

operational business reality<br />

Personal Qualities<br />

Self-motivated, flexible and enthusiastic approach towards work<br />

Organised and independent thinker with demonstrable ability to plan and deliver successful<br />

projects over extended period of time<br />

Politically astute with the ability to gain trust and respect of colleagues and external<br />

organisations, generating and influencing new ideas that come to fruition<br />

Excellent interpersonal skills with the ability to communicate and negotiate effectively with a<br />

wide variety of stakeholders and to provide a clear vision for change that inspires and motivates<br />

others<br />

Emotional intelligence and personal resilience to maintain a high level of performance even when<br />

faced with opposition from others, and when working under stressful conditions<br />

Able to participate in Director on call rota<br />

Car driver and able to travel across Guildford, Waverley and all of Surrey – usually on a day-today<br />

basis<br />

E<br />

E<br />

E<br />

E<br />

E<br />

E<br />

E<br />

E<br />

E<br />

E<br />

This job description is a guide to the duties you<br />

will be expected to perform immediately on your<br />

appointment. It is not an exhaustive list, and<br />

such duties may well be altered from time to<br />

time to meet changes in the requirements of the<br />

company.<br />

Any such changes will be commensurate with<br />

the grade of the post and will be discussed with<br />

the postholder prior to the changes being made.<br />

Employment for all staff at Procare is offered<br />

subject to successful completion of a six-month<br />

Probationary Period.<br />

How to apply<br />

All applications must include:<br />

• A full and up-to-date CV, including a contact<br />

email address and telephone number.<br />

• A covering letter (no more than two pages)<br />

indicating how you meet the selection criteria<br />

and articulating why you are interested in the<br />

role and Procare.<br />

• Contact details of up to four referees (who will<br />

not be contacted without your permission).<br />

• Details of current remuneration and notice<br />

period.<br />

Please send by email to Brendan Davies at our<br />

recruitment partner, Hunter Healthcare, marked<br />

‘<strong>PROCARE</strong>’: bdavies@hunter-healthcare.com.<br />

Procare15


The GP Federation for<br />

Guildford & Waverley<br />

Quality care for our local community<br />

Hunter Healthcare<br />

T: 020 7935 4570<br />

E: enquiries@hunter-healthcare.com

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