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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

S e p t e m b e r 2 0 2 2 e d i t i o n<br />

island time<br />

EXPLORING ECO TOURISM AT LADY ELLIOT<br />

FEATURE:<br />

RATTLE N HUM IN NORTH QUEENSLAND<br />

INSIGHTS:<br />

VISIT THE HOME OF THE MANTAS<br />

ACCOMMODATION:<br />

JW MARRIOTT’S WINNING WAYS


MEMBERS FIRST<br />

MEMBERS FIRST<br />

MEMBERS FIRST<br />

MEMBERS FIRST<br />

MEMBERS FIRST<br />

MEMBERS FIRST<br />

MEMBERS FIRST<br />

Hostplus is a top performing industry super fund that puts you first.<br />

We give profits back to our members, not shareholders.<br />

Compare Hostplus<br />

General advice only. Consider the relevant Hostplus PDS and TMD at hostplus.com.au, and your objectives, financial situation and needs, which have not been accounted for.<br />

Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund ABN 68 657 495 890, MySuper No 68 657 495 890 198. HP1966


<strong>QHA</strong> President Tom McGuire, Mayor of<br />

Winton Gavin Baskett and <strong>QHA</strong> CEO Bernie<br />

Hogan enjoying dinner at the Tattersalls<br />

Hotel, Winton.<br />

CENTRE OF THE COMMUNITY<br />

I URGE ALL OF<br />

OUR MEMBERS<br />

TO NOT LOSE<br />

SIGHT OF THE<br />

GOOD THAT EACH<br />

AND EVERY ONE<br />

OF YOU DO IN<br />

YOUR LOCAL<br />

COMMUNITIES<br />

This editorial is being written whilst I am waiting for a plane in the Longreach Airport<br />

and it is occasion for me to once again marvel at how the hotels right across<br />

Queensland fill such an important role in our communities.<br />

The <strong>QHA</strong> each year take at least one of our Board Meetings into the regional parts of<br />

Queensland – particularly to those parts of the state that need a bit of a helping hand.<br />

We have visited towns and cities across the state over the years, but to see members<br />

of our industry who had never visited before be blown away by the businesses in the<br />

central west is a true privilege.<br />

The pubs, accommodation and tourism businesses in the towns of Longreach,<br />

Winton and Ilfracombe welcomed us, as they have locals and tourists alike for many<br />

years.<br />

It has hit home how they all provide the community centre that is desperately needed.<br />

These businesses give locals a place to congregate, employ locals so they don’t need<br />

to leave town to find work and support all types of charities and sporting endeavours.<br />

Without these institutions, life would be substantially worse in regional areas.<br />

The message for this month is very simple. Whilst we need many reforms in our<br />

industry and we are often distracted by administrative headaches and bureaucracy, I<br />

urge all of our members to not lose sight of the good that each and every one of you<br />

do in your local communities.<br />

The <strong>QHA</strong> looks forward to getting out again to support our members, train the next<br />

local legends of our industry, and provide the very best advice to you all.<br />

BERNIE HOGAN<br />

<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />

<strong>QHA</strong> REVIEW | 3


FEATURE:<br />

RATTLE N HUM IN NORTH QUEENSLAND<br />

q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

S e p t e m b e r 2 0 2 2 e d i t i o n<br />

EXPLORING ECO TOURISM AT LADY ELLIOT<br />

INSIGHTS:<br />

VISIT THE HOME OF THE MANTAS<br />

ACCOMMODATION:<br />

JW MARRIOTT’S WINNING WAYS<br />

island time<br />

o u r c o v e r :<br />

Lady Elliot Island<br />

Eco Resort.<br />

Photo: Tourism and<br />

Events Queensland.<br />

3 EDITOR’S LETTER<br />

5 CONTRIBUTORS<br />

S e p t e m b e r 2 0 2 2 e d i t i o n<br />

<strong>QHA</strong><br />

Level 14, 270 Adelaide Street<br />

Brisbane, Queensland 4000<br />

GPO Box 343<br />

Brisbane, Queensland 4001<br />

Phone: 07 3221 6999<br />

1800 177 594<br />

Fax: 07 3221 6649<br />

Web: www.qha.org.au<br />

Email: info@qha.org.au<br />

ce ours<br />

8.30am – 5.00pm Monday to Friday<br />

President<br />

Mr Tom McGuire AM<br />

Senior ice President<br />

Mr Richard Deery<br />

ice Presidents<br />

Mr Scott Armstrong<br />

Mr Brad Fitzgibbons<br />

Mr Matthew Coorey<br />

Chief Executive and Editor<br />

Mr Bernie Hogan<br />

www.qha.org.au<br />

6 NEWS<br />

20 FEATURE<br />

RATTLE N HUM<br />

26 INSIGHTS<br />

LADY ELLIOT ISLAND<br />

44 ACCOMMODATION<br />

50 TOP DROP<br />

52 A CRAFTY BUNCH<br />

CATCHMENT BREWERY<br />

61 WINE<br />

62 TRADE DIRECTORY<br />

64 PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> REVIEW | 4<br />

<strong>QHA</strong> REVIEW is published by the Queensland<br />

Hotels Association ABN 54 878 166 941.<br />

All information is correct at time of going to press.<br />

The publishers cannot accept responsibility for<br />

errors in articles or advertisements, or unsolicited<br />

manuscripts, photographs or illustrations.<br />

The opinions and words of the authors do not<br />

necessarily represent those of the publisher. All<br />

rights reserved. Reproduction in part or whole is<br />

strictly prohibited without prior permission.<br />

EDITORIAL & ADVERTISING<br />

For all editorial and advertising queries:<br />

Simon Cross 0413 698 630<br />

qhareview@qha.org.au


DAMIAN STEELE<br />

<strong>QHA</strong> Industry<br />

Engagement<br />

Manager<br />

A hospitality industry<br />

professional with over<br />

30 years’ experience<br />

in liquor, gaming and<br />

operations. Damian<br />

has a strong focus<br />

on compliance and<br />

legislation.<br />

THERESE KELLY<br />

<strong>QHA</strong> Training Manager<br />

An experienced VET<br />

sector professional,<br />

Therese manages<br />

the Q Training<br />

department and is<br />

responsible for the<br />

development and<br />

delivery of quality training<br />

for Q members and<br />

other hospitality venues.<br />

PAUL ST JOHN-WOOD<br />

Q Membership cer<br />

Paul is the face of the<br />

ssociation to many Q<br />

members as he travels the<br />

length and breadth of the<br />

state visiting, advising and<br />

assisting publicans.<br />

JUDY HILL<br />

<strong>QHA</strong> Accommodation<br />

Division Manager<br />

As a professional<br />

advocate for the<br />

accommodation sector<br />

of the hotel industry,<br />

Judy advises and<br />

represents members on<br />

matters including tourism<br />

legislation, marketing<br />

strategy, risk management<br />

and airline regulation.<br />

NICK BAINBRIGGE<br />

State Manager (Qld)<br />

Aristocrat<br />

Nick has a proven<br />

history in wholesale<br />

liquor, electronic<br />

gaming, and hotel and<br />

restaurant operation.<br />

e now heads up the<br />

state team for one<br />

of Australia’s leading<br />

manufacturers of<br />

gaming machines.<br />

THE HON SHANNON<br />

FENTIMAN MP<br />

Attorney-General and<br />

Minister for Justice<br />

Shannon Fentiman<br />

is the Labor member<br />

for Waterford in the<br />

Queensland Legislative<br />

Assembly. She is also<br />

the Minister for Women<br />

and the Minister for the<br />

Prevention of Domestic<br />

and Family Violence.<br />

VICTORIA THOMSON<br />

Commissioner for<br />

ce of Liquor and<br />

Gaming Regulation<br />

Queensland<br />

Victoria is responsible<br />

for the regulatory policy<br />

and strategic direction<br />

of product safety,<br />

licensing, compliance<br />

and enforcement<br />

activitiestoprotect market<br />

integrity and keep<br />

Queenslanders safe.<br />

CURT SCHATZ<br />

Managing Partner,<br />

Mullins<br />

With over 30 years’<br />

experience in property,<br />

liquor and gaming law,<br />

Curt is recognised<br />

as a leader in this<br />

field. e advises pub,<br />

club, nightclub,<br />

restaurant, resort and<br />

accommodation venue<br />

owners and operators.<br />

PAUL WATSON<br />

Hostplus, Group<br />

Executive, Member<br />

Experience<br />

Paul provides key-executive<br />

strategic leadership,<br />

development, and<br />

management of ostplus<br />

Member Experience<br />

division, responsible<br />

for the achievement of<br />

high-quality membercentric<br />

experiences and<br />

outcomes for ostplus<br />

members, employers and<br />

stakeholders.<br />

ISABELLA<br />

CROMBIE-TAIT<br />

Employment<br />

Relations Advisor<br />

Isabella understands<br />

the complexities<br />

personnel and<br />

employers often<br />

face in managing<br />

the workplace.<br />

Isabella has business<br />

qualifications and is<br />

currently completing a<br />

Graduate Certificate in<br />

Employment Relations.<br />

<strong>QHA</strong> REVIEW | 5


NEWS<br />

Ahoy!<br />

Hamilton Island<br />

<strong>QHA</strong> GOLF CHALLENGE<br />

& <strong>QHA</strong> GRAND PRIX


NEWS<br />

The second annual <strong>QHA</strong> Golf Challenge and Grand<br />

Prix event brought 70 attendees together to enjoy<br />

the winter sunshine on beautiful Hamilton Island.<br />

Dressed in white, and dancing to the beats of the<br />

on-deck DJ, the event kicked-off with the group<br />

boarding the 27m Ocean Explorer vessel for the<br />

White Claw White Sunset Cruise, with thanks to<br />

Lion.<br />

Back on dry land, and after warming up with an el<br />

Jimador Margarita, guests enjoyed a three-course<br />

feast on the Bommie deck, before moving to the<br />

comfort of the Hamilton Island Tavern to round out<br />

the evening.<br />

It was an early start for most of the group as they<br />

caught the ferry over to Dent Island for 18 holes of<br />

golf, before being joined by the rest of the group<br />

for a delicious buffet lunch and buggy tour of the<br />

Island. >>


NEWS<br />

Whilst the golfers were out swinging, the Go-Kart<br />

track was the place to be for all the action.<br />

With little-to-no training involved, except for the<br />

advice from the racing team he owns, Jim Davies<br />

from Aus Hotels surprised everyone (but mainly Pat<br />

Donohue) by taking out the chequered flag!<br />

Carlton & United Breweries set up a magical sunset<br />

for pre-dinner drinks before we moved undercover<br />

to the Outrigger Marquee for presentations.<br />

Congratulations to the Jackson family from the<br />

Fitzroy Hotel Nanango who took out 1st place in<br />

the golfing competition, followed by the IGT team<br />

(2nd) and the Lion team (3rd). Each team was also<br />

presented with betting vouchers courtesy of TAB.<br />

Thank-you to our beverage partners Lion, Carlton &<br />

United Breweries, Coca-Cola Europacific Partners<br />

and Brown-Forman for ensuring all guests were<br />

well hydrated throughout our stay, and to all the<br />

members and partners who supported the <strong>QHA</strong> Golf<br />

Challenge and Grand Prix event. See you again in<br />

2023!


NEWS<br />

VINTAGE BEER TO<br />

CELEBRATE 160 YEARS<br />

AS THE CLOCK TICKS DOWN ON THE 160TH YEAR<br />

CELEBRATIONS FOR COOPERS THE TEAM HAVE<br />

ADDED A NEW DRINK TO THE CELEBRATION<br />

WITH THE RELEASE OF THE 2022 VINTAGE ALE.<br />

<strong>QHA</strong> REVIEW | 10<br />

The annual limited release is now in its 22nd year, with<br />

this year’s version described as “outstanding”.<br />

The 2022 Vintage features El Dorado, an American<br />

dual-purpose hop with tropical, pear and stonefruit<br />

notes and Huell Melon, a German variety delivering<br />

fruit and berry flavours. The brew also uses Coopers<br />

Pale Malt.<br />

Coopers Managing Director and Chief Brewer Dr Tim<br />

Cooper said the 2022 Vintage Ale release exemplifies<br />

the brewery’s experience in developing premium<br />

quality, limited edition, beers.<br />

“Coopers is this year celebrating our 160th anniversary<br />

of brewing and the 2022 Vintage is an outstanding ale<br />

befit of the occasion,” Dr Cooper said.<br />

“This year’s release is a rich, balanced and full-bodied<br />

ale with floral and spice characters.<br />

“2022 Vintage Ale is perfect to drink now, or if stored<br />

under cellar conditions, it will become more complex<br />

“THIS YEAR’S RELEASE IS A RICH,<br />

BALANCED AND FULL-BODIED ALE WITH<br />

FLORAL AND SPICE CHARACTERS.<br />

over time as the flavours evolve and develop.”<br />

Dr Cooper said the Coopers Vintage Ale is best<br />

savoured at between 4 and 6 degrees Celsius, and<br />

served in a tulip-shaped glass to bring out the array of<br />

flavours and aroma.<br />

Like all Coopers ales, the 2022 Vintage Ale undergoes<br />

secondary fermentation and natural conditioning with<br />

an alcohol level of 7.5% ABV.<br />

Coopers 2022 Vintage Ale in 355ml bottles will be sold<br />

by limited release through bottle shops.


NEWS<br />

BEACHSIDE BOOST<br />

The Sunshine Coast will be home to the first Avani<br />

hotel to open in the Australian market in 2025.<br />

Minor Hotels has announced plans for the Avani<br />

Mooloolaba Beach Hotel on the corner of Brisbane Rd<br />

and First Avenue that will add 180 rooms to the local<br />

tourism market.<br />

Cottee Parker Architects designed the building which<br />

will include rooms for solo travellers, couples, groups<br />

and families as well as four distinctive restaurants,<br />

state-of-the-art meeting and conference facilities.<br />

There will be a kids’ club, AvaniSpa and a rooftop pool,<br />

bar, restaurant and wedding venue with 180-degree<br />

views.<br />

The Avani brand is already in the market in Adelaide,<br />

the Gold Coast and Melbourne in the form of Avani<br />

Residences.<br />

It is owned by Minor Hotels which operates more than<br />

530 hotels, resorts and branded residences across<br />

six continents, including 56 Oaks Hotels, Resorts and<br />

Suites in Australia.<br />

Dillip Rajakarier, Group CEO of Minor International<br />

and CEO of Minor Hotels, said he was delighted to<br />

introduce the first Avani hotel to the Australian market.<br />

“We have been keen to add an Avani hotel into our<br />

Australian portfolio for some time and have been<br />

scouting for a first-class location,” Mr Rajakarier said.<br />

“We feel confident this property ticks all the boxes<br />

for travellers seeking the upscale, contemporary<br />

experience offered by our international Avani Hotels<br />

& Resorts, and we expect it will be extremely well<br />

received within the Australian market.<br />

“We were fortunate to work with Kenneth Wagner from<br />

KPAT to develop our Oaks Toowoomba Hotel, which<br />

opened in 2020, so we are excited to watch that team<br />

bring Australia’s first Avani hotel concept to life in such<br />

an exceptional location.”<br />

See www.avanihotels.com/en/mooloolaba-beach-hotel<br />

<strong>QHA</strong> REVIEW | 11


NEWS<br />

THE COVE<br />

TAVERN SET<br />

TO SHINE<br />

<strong>QHA</strong> REVIEW | 12


If ever there was any doubt that waterfront living<br />

and lifestyle is at the heart of life at Sanctuary<br />

Cove, having nearly 44,000 people show up<br />

over four days for the 33rd annual Sanctuary<br />

Cove Boat Show in May would say otherwise.<br />

This year’s show was made bigger and better<br />

by a recent investment in the expansion of the<br />

marina by Sanctuary Cove’s owner Mulpha that<br />

allowed for 251 boats to be shown on water<br />

ranging from super yachts to trailer boats and<br />

personal watercraft.<br />

For Mulpha, who has owned the residential<br />

resort for the last 20 years, expanding the<br />

marina capacity up to 300 berths is part of<br />

its long-term investment strategy to enhance<br />

the facilities on offer at Sanctuary Cove for its<br />

guests, residents and tenants.<br />

Another recent development has been the<br />

expansion of Mulpha’s hospitality assets at<br />

the resort including the purchase of the Italian<br />

restaurant Ioesco announced in January and<br />

more recently The Cove Tavern and Anchor<br />

Buoy café next door.<br />

The purchases are part of an expansion phase<br />

for Mulpha’s hospitality arm which already<br />

includes such assets as the Bimbadgen Estate<br />

in the Hunter Valley, and InterContinential<br />

Sydney, Hayman Island and Sanctuary Cove<br />

hotels.<br />

Josh Blair, Hospitality and Gaming Operations<br />

General Manager with Mulpha International,<br />

who is also in charge of The Cove, said the<br />

group had exciting plans to re-develop the<br />

existing tavern and create a new “monster”<br />

venue.<br />

He said one venue that had provided some<br />

inspiration for the possibilities of expanding<br />

The Cove into more outdoor dining and<br />

leisure precincts at the site was The Newport<br />

Arms in Pittwater where wooden decks, and<br />

picnic tables covered by large umbrellas are a<br />

prominent feature.<br />

It’s all very early days, with surveyors only just<br />

coming in to look at the site and Josh expecting<br />

to go to market for design ideas later in the<br />

year.<br />

For now, the mission is to operate the<br />

businesses as they are, while bringing in the<br />

systems and processes that Mulpha has<br />

developed over the years in its hospitality<br />

portfolio to make the most of the efficiencies<br />

and benefits that will bring.<br />

The Cove Tavern includes a gaming lounge with<br />

20 of the latest gaming machines, including<br />

Lightning and Dragon Links, a main bar and a<br />

mixture of indoor and outdoor dining.<br />

It is to be found at 7 Masthead Way, Hope<br />

Island. See www.sanctuarycovetavern.com<br />

<strong>QHA</strong> REVIEW | 13


Robina Pavilion<br />

FITZGIBBON HOTELS<br />

Airlie Beach Hotel<br />

ABH HOTEL<br />

Boomerang Hotel<br />

AUSTRALIAN VENUE CO<br />

The Wattle Hotel<br />

REDCAPE


NEWS<br />

WELCOME TO <strong>QHA</strong><br />

WELCOME (BACK)<br />

ISABELLA!<br />

We are pleased to<br />

introduce Isabella<br />

Crombie-Tait who in June<br />

joined the Employment<br />

Relations Department as<br />

our newest Employment<br />

Relations Advisor.<br />

Her name might be familiar<br />

to you, and that’s because from late 2020 through to<br />

mid-2021, Isabella worked at the <strong>QHA</strong> as a project<br />

officer coordinating the Everything ER training program.<br />

Happily for the <strong>QHA</strong>, and for Isabella, she has re-joined<br />

the team in her new position.<br />

Prior to the <strong>QHA</strong>, Isabella worked in generalist HR<br />

within the professional services industry.<br />

Isabella understands the complexities HR personnel<br />

and employers often face in managing the workplace<br />

and looks forward to supporting members and learning<br />

more about the industry.<br />

Isabella has business qualifications, and is currently<br />

completing a Graduate Certificate in Employment<br />

Relations.<br />

WELCOME OLIVIA!<br />

We are happy to welcome<br />

Olivia Coogan, who<br />

joined the <strong>QHA</strong> Industry<br />

Engagement team as<br />

our newest Events and<br />

Marketing Assistant in<br />

early June. Olivia has a<br />

background in marketing<br />

and advertising, with her<br />

last position focused on providing excellent customer<br />

service and marketing in a similar membership<br />

organisation. Olivia welcomes the opportunity to help<br />

members in any way she can, so get in touch with her<br />

if you have any inquiries about marketing, advertising,<br />

or event administration for <strong>QHA</strong><br />

Olivia has a Bachelor of Business Management,<br />

majoring in Marketing and Advertisement.<br />

Specialising<br />

in commercial<br />

renovations,<br />

extensions and new<br />

builds including:<br />

GAMING ROOMS<br />

KITCHENS<br />

BARS<br />

BREWERY FITOUTS<br />

DINING ROOMS<br />

BEER GARDENS<br />

Project scopes from $200K – $1.2Mil<br />

caughleyco.com.au<br />

michael@caughleyco.com.au<br />

0434 549 242<br />

QBCC Builder Open: 15316583


NEWS<br />

SINGLE MALT<br />

TIME<br />

<strong>QHA</strong> REVIEW | 16<br />

After three years of patiently waiting for the magic of<br />

the ageing process, Cape Byron Distillery has released<br />

its first single malt whisky.<br />

To celebrate the occasion the distillery’s co-founders<br />

Jim McEwan and Eddie Brook, hit the road to meet<br />

customers in Brisbane, Melbourne and Sydney.<br />

Jim, a world-renowned master distiller has inspired<br />

generations of whisky distillers, blenders and fans<br />

through his tenures with Scotland’s Islay distilleries<br />

Bowmore, Bruichladdich, Ardnahoe and now Cape<br />

Byron in the hinterland of Byron Bay.<br />

The new spirit drew on Jim’s wealth of experience and<br />

Eddie’s understanding of the local environment. It’s<br />

made with malted barley and spring water from the<br />

base of Mt Warning.<br />

Eddie said the whisky would be aged at the family farm<br />

among the macadamias and rainforest where it would<br />

“breathe and experience the subtropical conditions<br />

found only here in the hinterland of Byron Bay”.<br />

“We’re so excited to finally share Cape Byron Single<br />

Malt Whisky with Australian whisky fans and the drinks<br />

industry to showcase the range in an intimate setting,”<br />

Eddie said.<br />

Eddie Brook and Jim McEwan<br />

“Jim is such an inspiring figure in our industry. For Jim<br />

to be able to share not only the story of our distilling<br />

journey, but his wealth of knowledge, is something<br />

unmissable for the bartender community.”<br />

Cape Byron Australian Single Malt whisky will be<br />

available to order from your Brookie’s / Cape Byron<br />

sales manager from 1st <strong>Sept</strong>ember 2022.


NEWS<br />

ANIMALS THAT HELP<br />

Using animals to help people to live with life’s health<br />

challenges is at the heart of the work of national charity<br />

Animal Therapies Ltd (ATL).<br />

The charity came into being in 2018, created by its<br />

director Wendy Coombe in response to her own<br />

unexpected health episode.<br />

On 20 November 2014, Wendy went to work like<br />

any other day as a senior manager in a large ASXlisted<br />

company, known for her public speaking and<br />

presentations, driving business development.<br />

That afternoon, Wendy made it home, but with no idea<br />

how she got there. And she didn’t want to leave again.<br />

Wendy had suffered a nervous breakdown. She was<br />

diagnosed with severe depression and anxiety – and<br />

could barely talk without a stutter.<br />

What followed was a four year journey back to health.<br />

Along the way Wendy found animal therapy and her<br />

own assistance dog, Jack, who is trained to help her<br />

avoid situations that may trigger a panic attack.<br />

After struggling to navigate the services working in the<br />

space, Wendy created Animal Therapies Ltd with a<br />

view to providing a single point of access to the range<br />

of animal therapy services available in Australia.<br />

Its mission: “advancing the understanding, acceptance<br />

and accessibility of animal-assisted services for those<br />

suffering trauma, disability and adversity”.<br />

Animals are now helping people who are experiencing<br />

mental illness, eye disease, hearing impairment,<br />

seizures, asthma, life threatening allergies, diabetes,<br />

fluctuating blood pressure, cerebral palsy, autism,<br />

post-traumatic stress, episodic or serious medical<br />

crises, disability, acquired brain injury, multiple<br />

sclerosis, stroke, spinal cord injury and other physical,<br />

neurological or psychological conditions. In keeping<br />

with that mission, ATL has developed a range of<br />

postcards outlining the do’s and dont’s for business<br />

working with customers and their animals. Key points<br />

to note when assistance animals visit your venue:<br />

• Assistance animals assist a person with a disability<br />

to alleviate the effect of the disability. Many<br />

disabilities are invisible. Do not ask a handler what<br />

their disability is.<br />

• Assistance animals must meet standards of hygiene<br />

and behaviour that are appropriate for an animal in<br />

a public place. You can ask a handler to leave your<br />

premises if they don’t meet these requirements.<br />

• Talk to the handler and not the animal and do not<br />

distract the animal from their job.<br />

• Assistance dogs can be any breed that is not a<br />

breed banned in the dangerous dog act.<br />

• An assistance animal can’t go into food preparation<br />

and infection control areas.<br />

• You can ask a handler to provide evidence that<br />

their animal is an assistance animal; or trained to<br />

meet standards of hygiene and behaviour that<br />

are appropriate for an animal in a public place.<br />

Evidence may include: ID card, training log, Public<br />

Access Test, veterinary report, assistance animal<br />

trainer report, doctors certificate or more.<br />

• You may refuse access to a person claiming to<br />

have an assistance animal if the animal is not under<br />

control, if the animal has an infectious disease or<br />

if the person does not produce evidence to show<br />

they are an assistance animal.<br />

• If you refuse entry to an assistance animal handler<br />

to your premises, a complaint can be brought<br />

against you in the Human Rights Commission.<br />

To find out more about Animal Therapies Ltd see<br />

www.animaltherapies.org.au, phone 0437 894 061 or<br />

email info@animaltherapies.org.au.<br />

<strong>QHA</strong> REVIEW | 17


NEWS<br />

LMG HOSTS 2022 NATIONAL MEMBER<br />

CONFERENCE ON HAMILTON ISLAND<br />

<strong>QHA</strong> REVIEW | 18<br />

Liquor Marketing Group (LMG), Australia’s largest<br />

membership-owned liquor retail group, was delighted<br />

to host its National Member Conference on Hamilton<br />

Island at the end of July this year. Around 540<br />

delegates, made up of member hoteliers and retailers,<br />

suppliers and LMG staff, attended the four-day event.<br />

The 2022 conference brought together the wider<br />

LMG community for the first time since its annual<br />

conference was held in Dublin, Ireland in 2018.<br />

LMG CEO, Gavin Saunders, said: “The theme for this<br />

year’s conference was ‘Better Together’; a fitting way<br />

to celebrate our ability to finally catch up with longtime<br />

friends and fellow LMG members and welcome<br />

new members to the group.”<br />

Saunders also noted that, more importantly, ‘Better<br />

Together’ was in recognition of the extraordinary focus<br />

and efforts of LMG members in driving market-leading<br />

results over the past 2.5 years since the onset of<br />

COVID.<br />

During the conference, the LMG team shared with<br />

members plans for the next phase of growth and how<br />

they will continue to enhance and deliver member<br />

support in the immediate and long-term future.


NEWS<br />

AROUND 540 DELEGATES, MADE UP OF MEMBER<br />

HOTELIERS AND RETAILERS, SUPPLIERS AND LMG<br />

STAFF, ATTENDED THE FOUR-DAY EVENT.<br />

LMG ACQUIRES ZEN GLOBAL<br />

As part of its growth strategy, LMG announced during<br />

the conference that it had acquired Adelaide-based<br />

cloud-based loyalty and digital marketing software<br />

company, Zen Global Pty Ltd.<br />

Zen has a strong customer base and several LMG<br />

members already integrate the Zen platform into<br />

their retail and hotel operations for loyalty and digital<br />

marketing.<br />

Commenting on the acquisition, Saunders said: “Zen<br />

provides LMG and our members a great platform<br />

to further enhance our digital marketing and data<br />

connectivity. Many LMG members are current<br />

customers of Zen; however, this transaction allows<br />

LMG to provide solutions which apply across the<br />

entire network and enhance our brands and our<br />

customer offers. There are immediate benefits to LMG<br />

members, including real-time stock on hand and order<br />

processing for LMG’s eCommerce platform, along with<br />

medium and long-term benefits like integrated gift card<br />

solutions and banner loyalty offers.”


FEATURE<br />

RATTLE<br />

&<br />

HUM<br />

TURN THE CLOCK BACK 25 YEARS IN CAIRNS AND IT WAS A TIME WHEN<br />

THE REEF CASINO HAD ONLY BEEN OPERATING FOR 12 MONTHS, THE CITY<br />

WAS GROWING, AND BACK-PACKERS AND INTERNATIONAL TRAVELLERS<br />

DOMINATED THE TOURISM LANDSCAPE.


FEATURE<br />

It was also the time when Cairns’ publican Jon Hasler<br />

launched a new venue in the centre of the city that<br />

has evolved over time to have three venues in three<br />

Far North Queensland towns.<br />

“I built Rattle in 1997 and at the time it was Irish pubs<br />

and Hog’s Breath that was big,” Jon said.<br />

“I had this opportunity in the building on The<br />

Esplanade to create this space and came up with an<br />

Australian theme hence the emus – Rattle and Hum.”<br />

Jon said the original Rattle n Hum Bar & Grill was<br />

inspired by the success of the Hog’s Breath venues<br />

that were starting to appear in Australia.<br />

His underlying mission was to provide a great space<br />

for all of the family, with well-priced drinks, generous<br />

serves of food, a space to watch sport, and a healthy<br />

mix of live entertainment each weekend.<br />

It was a change of pace for Jon who has previously<br />

been part of the Magnum’s story in Airlie Beach when<br />

backpackers ruled the roost and nightclub-style<br />

entertainment was key to success.<br />

Over time, the Rattle n Hum model has been applied<br />

to venues in Port Douglas and most recently in Palm<br />

Cove, where Jon said the décor was more of a<br />

beachy theme than the other two venues.<br />

<strong>QHA</strong> REVIEW | 21


FEATURE<br />

The Cairns Rattle n Hum featured in the news more<br />

recently as the team at Great Northern Brewery<br />

celebrated the 10th anniversary of the release of the<br />

Great Northern Original beer. The record for pouring<br />

the first Great Northern on tap is one proudly held by<br />

Rattle.<br />

The Rattle n Hum venues, and Jon’s other venues,<br />

including the Pier Tavern in Cairns, are operated in<br />

partnership with Paul O’Brien, Director of Red Rock<br />

Venues.<br />

“Paul owned the building, with his family, when I was<br />

launching the Pier Tavern. We ended up becoming<br />

partners around then,” Jon said.<br />

Other venues operated by Red Rock Venues<br />

in Queensland include PJ O’Brien’s Cairns,<br />

Paddy’s Irish Pub Port Douglas, The Crown Hotel<br />

Cairns, Global Backpackers & Bar Port Douglas,<br />

Global Backpackers & Bar Cairns, Port Douglas<br />

Backpackers & Bar and Beaches Bar & Grill in Airlie<br />

Beach.<br />

Jon said Beaches Bar & Grill would be the next point<br />

of focus for the group as it was in need of a refresh.<br />

Asked how the businesses were faring in these<br />

strange COVID times Jon said the past few months<br />

had been particularly busy for the region with<br />

domestic travellers coming back in droves.<br />

“It’s coming good. I think Cairns will perform pretty<br />

well until the end of the year at least,” he said.<br />

Across the venues Jon said the group now<br />

employed up to 350 people in “quiet, little Far North<br />

Queensland”.<br />

Check out the venues at rattlenhum.com.au or<br />

redrockvenues.com.au.<br />

<strong>QHA</strong> REVIEW | 22


THE CAIRNS RATTLE N HUM<br />

FEATURED IN THE NEWS<br />

MORE RECENTLY AS THE<br />

TEAM AT GREAT NORTHERN<br />

BREWERY CELEBRATED THE<br />

10TH ANNIVERSARY OF<br />

THE RELEASE OF THE GREAT<br />

NORTHERN ORIGINAL BEER.<br />

THE RECORD FOR POURING<br />

THE FIRST GREAT NORTHERN<br />

ON TAP IS ONE PROUDLY<br />

HELD BY RATTLE.


LEGAL MATTERS with Curt Schatz<br />

THE CRACKDOWN ON MONEY LAUNDERING AND<br />

TERRORISM FINANCING IN PUBS AND CLUBS<br />

<strong>QHA</strong> REVIEW | 24<br />

Earlier this year, AUSTRAC,<br />

Australia’s anti-money laundering<br />

and counter-terrorism financing<br />

(“AML/CTF”) regulator, started<br />

an awareness campaign focused<br />

on the importance of anti-money<br />

laundering, combating the financing<br />

of terrorism, and completing<br />

compliance assessments.<br />

To date, AUSTRAC have visited<br />

over 500 pubs and clubs across<br />

Australia who have a licence<br />

to operate electronic gaming<br />

machines (“EGM”) to ensure an<br />

understanding exists of the need<br />

for compliant AML/CTF programs.<br />

Following this educational<br />

campaign, will potentially lead to<br />

compliance investigations and fines<br />

being issued to pubs and clubs, as<br />

has been seen with casinos in the<br />

past.<br />

What are the regulations?<br />

The Anti-Money Laundering and<br />

Counter-Terrorism Financing Act<br />

2006 (“the Act”) aims to combat<br />

money laundering and terrorism<br />

financing.<br />

The Act required pubs and clubs to<br />

report transactions and suspicious<br />

activities to AUSTRAC and take<br />

steps to prevent their business<br />

from being used by criminals.<br />

The specific obligations for pubs<br />

and clubs will depend on the<br />

number of EGM entitlements they<br />

have under their licence to operate,<br />

regardless of how many EGM’s are<br />

actually in operation.<br />

If the pub or club has a licence to<br />

operate 15 or less EGMs, it may<br />

be exempt from certain obligations,<br />

including having an AML/CTF<br />

program, customer due diligence,<br />

and submitting certain reports<br />

to AUSTRAC. However, the pub<br />

or club will still be required to<br />

enrol with AUSTRAC and report<br />

suspicious situations. Below<br />

is a breakdown of the general<br />

requirements depending on the<br />

gaming licence:<br />

Pubs or Clubs with a licence to<br />

operate 15 or less EGMs<br />

• Enrol with AUSTRAC<br />

• Keep enrolment details up to<br />

date<br />

• Keep certain records<br />

• Submit suspicious matter<br />

reports<br />

Pubs or Clubs with a licence to<br />

operate 16 or more EGMs<br />

• Enrol with AUSTRAC<br />

• Keep enrolment details up to<br />

date<br />

• Keep certain records<br />

• Appoint a compliance officer<br />

• Conduct and maintain an ML/<br />

TF risk assessment<br />

• Adopt and maintain an AML/<br />

CTF program<br />

• Carry out customer due<br />

diligence (Know Your Customer)<br />

procedures<br />

• Implement and maintain<br />

ongoing customer due<br />

diligence.<br />

• Undertake regular independent<br />

reviews of part A of the AML/<br />

CTF program<br />

• Submit suspicious matter<br />

reports<br />

• Submit threshold transaction<br />

reports<br />

• Submit annual compliance<br />

reports<br />

What are the consequences of<br />

a breach?<br />

AUSTRAC have a number of<br />

enforcement actions that include<br />

(but are not limited to):<br />

• A direction/requirement to<br />

comply with certain parts of the<br />

Act;<br />

• Infringement notices for<br />

contraventions of some<br />

obligations, such as customer<br />

identification procedures and<br />

record keeping;<br />

• Notice for the pub or club to<br />

appoint an external auditor to<br />

review AML/CTF compliance,<br />

undertake a money laundering<br />

assessment, or provide<br />

AUSTRAC with information<br />

about meeting AML/CTF<br />

compliance;<br />

• An enforceable undertaking by<br />

the pub or club to AUSTRAC<br />

of how AML/CTF compliance<br />

obligations will be met in future;<br />

or<br />

• An application for a civil penalty<br />

order against the pub or club.<br />

The Mullins Hospitality team<br />

can help you understand your<br />

obligations when it comes to AML/<br />

CTF. With a potential crackdown<br />

looming on pubs and clubs<br />

meeting their AML/CTF obligations,<br />

we can assist with ensuring your<br />

compliance requirements are being<br />

met. Please give me a call on<br />

07 3224 0230 to discuss further.


SUPERANNUATION<br />

HOSTPLUS BALANCED (MYSUPER) OPTION DELIVERS<br />

POSITIVE RETURNS TO MEMBERS IN VOLATILE YEAR<br />

We were pleased to deliver a positive 1.57% return<br />

for members in our Balanced (MySuper) option in<br />

2021/2022. This great result for members occurred in<br />

a year where the industry median return for Balanced<br />

options was negative.1<br />

Since the beginning of the year, challenging investment<br />

conditions have plagued global markets. Political<br />

tensions, rising inflation and increasing interest rates<br />

are driving this volatility.<br />

In these conditions, Hostplus delivered investment<br />

outperformance to our members, relative to our peers.<br />

Over 1, 5, 7, 10, 15 and 20 years to 30 June 2022,<br />

the Hostplus Balanced option ranked as the #1 topperforming<br />

option.1<br />

This performance track record is testament to our<br />

active investment approach. We believe active<br />

management and strategic asset allocation will be the<br />

key to managing continued volatility over the coming<br />

years. It’s an investment strategy that aims to perform<br />

in different market conditions, helping smooth out<br />

returns over the longer term by choosing investments<br />

(both listed and unlisted) based on how we believe<br />

they will perform in different market conditions. Our<br />

active management strategy is informed by regular<br />

and independent valuations of our listed and unlisted<br />

assets.<br />

Our Socially Responsible Investment option also<br />

achieved a positive return of 2.36% for the financial<br />

year. This occurred in the same year we announced<br />

our commitment to transitioning to net zero by 2050.<br />

It demonstrates the impact active management can<br />

have in delivering strong investment returns.<br />

To find out more about how Hostplus invests, and to<br />

view the returns for all our investment options, visit<br />

hostplus.com.au/investment.<br />

1Source: SuperRatings Accumulation Fund Crediting<br />

Rate Survey - SR 50 Balanced (60-76) Index, June<br />

2022<br />

Past performance is not an indication of future<br />

performance. This information is general advice<br />

only and does not take into account your personal<br />

objectives, financial situation or needs. You should<br />

consider if this information is appropriate for you<br />

in light of your circumstances before acting on it.<br />

Please read the relevant Hostplus Product Disclosure<br />

Statement (PDS), available at hostplus.com.au before<br />

making a decision about Hostplus. For a description<br />

of the target market, please read the Target Market<br />

Determination (TMD), available at hostplus.com.au.<br />

Past performance is not a reliable indicator of future<br />

performance.<br />

Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of<br />

personal financial advice to members of Hostplus. Advice is provided by financial planners who are Authorised Representatives of<br />

IFS. Fees may apply for Comprehensive Financial Advice, further information about the cost of comprehensive advice is set out in<br />

the relevant IFS Financial Services Guide, a copy of which is available from your financial planner. Hostplus has engaged Link Advice<br />

Pty Ltd ABN 36 105 811 836, ASFL 258145 to facilitate the provision of limited personal financial advice to members of Hostplus via<br />

the web-based product Super Adviser.<br />

Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund)<br />

ABN 68 657 495 890, MySuper No 68 657 495 890 198.<br />

<strong>QHA</strong> REVIEW | 25


INSIGHTS<br />

sland<br />

antas<br />

home of the


Image Credit: Jeremy Somerville<br />

A short flight on a small plane from Bundaberg<br />

will have you landing on Lady Elliot Island at the<br />

southern tip of the Great Barrier Reef.<br />

Just 80km north-east of Bundaberg, nestled<br />

between Fraser Island and Lady Musgrave Island,<br />

Lady Elliot Island is home to an Eco Resort and a<br />

whole lot of Manta Rays.<br />

These majestic underwater creatures, often<br />

thought of as giant siblings to the sting ray, are<br />

found in abundance around Lady Elliot Island<br />

during the winter months.<br />

While the reef rays can weigh up to 1.5 tonne and<br />

have wingspans of 4.5 metres, they are gentle<br />

giants with non-functioning tail spines and only tiny<br />

teeth to help them eat crustaceans, plankton and<br />

small fish.<br />

The word manta, Spanish for blanket or cloak,<br />

aptly describes the experience of a manta ray<br />

drifting overhead as you’re diving or snorkelling.<br />

The mantas, and their fellow reef dwellers, are the<br />

star in a 12-episode docuseries: Life on the Reef,<br />

which is screening now on the Lady Elliot Island<br />

YouTube channel.<br />

The series has been proudly produced by<br />

Lady Elliot Island Eco Resort and Queensland<br />

production team @benanddi, with the support of<br />

the Great Barrier Reef Foundation.<br />

Image Credit: Mark Seabury<br />

Image Credit: Colin Baker


INSIGHTS<br />

The first episode introduced the Project Manta team<br />

and their important research tracking and identifying<br />

the manta rays that inhabit the waters off Lady Elliot<br />

Island.<br />

Other episodes include time spent with the Leaf to<br />

Reef research team as they uncover where life begins<br />

for the unique marine creatures.<br />

Lady Elliot Island Eco Resort managing director Peter<br />

Gash said the resort aimed to provide a genuine<br />

ecotourism experience to all guests who visited the<br />

island.<br />

“We hope our new You Tube series Life on the Reef<br />

will encourage a new audience to join us in becoming<br />

Eco Warriors and honorary guardians of the Reef,”<br />

Peter said.<br />

The series is the result of 14 months of filming in and<br />

around the island.<br />

In other good news for the manta rays, beer drinkers<br />

on Lady Elliot Island have been doing their bit to help<br />

fund the research into their movements up and down<br />

the east coast of Australia.<br />

Ballistic Beer Co is donating 10 cents from every<br />

Reef beer sold on the island to Project Manta and the<br />

money raised so far has enabled the purchase of a<br />

SPLASH satellite tag that was attached to a pregnant<br />

manta ray as part of the Project Manta winter field trip<br />

recently.<br />

Ballistic Beer Co chief executive officer David Kitchen<br />

said the business was keen to be a part of the<br />

communities it served and to help local causes where<br />

it could.<br />

“Regional communities are the beating heart of<br />

Queensland, and we know that if we want to become<br />

Queensland’s favourite craft beer, we need to expand<br />

beyond Brisbane,” David said.<br />

“As our commitment to these regional communities,<br />

we want to support causes that are important to<br />

locals, like protecting the Reef.”<br />

Since Project Manta first launched in 2007 the<br />

research team have identified more than 1000<br />

individual manta rays.<br />

SINCE PROJECT MANTA FIRST<br />

LAUNCHED IN 2007 THE RESEARCH<br />

TEAM HAVE IDENTIFIED MORE THAN<br />

1000 INDIVIDUAL MANTA RAYS.<br />

<strong>QHA</strong> REVIEW | 28


Image Credit: Jeremy Somerville<br />

Above: (left to right): Asia Haines (Leaf to Reef/<br />

Project Manta ), Peter Gash (Lady Elliot Island),<br />

David Kitchen (Ballistic Beer Co.), Christine<br />

Dudgeon (Leaf to Reef/Project Manta)<br />

Image Credit: @BenandDi<br />

Image Credit: TEQ


INSIGHTS<br />

Image Credit: Ben & Di<br />

For anyone looking to travel to Lady Elliot Island, the<br />

Eco Resort is where they’ll land.<br />

The resort includes a range of accommodation,<br />

including its Garden apartments which are in the midst<br />

of being refurbished.<br />

It also has a beachfront café and lagoon bar, children’s<br />

playground, gift shop, dive shop, reef education centre<br />

and toilet and shower facilities for day visitors to the<br />

island.<br />

The resort generates its own power, with solar panels<br />

on just about every roof, and also desalinates water<br />

and manages its own waste.<br />

Technology is limited too, with minimal wifi available in<br />

the dining area.<br />

Accommodation is limited, but includes a variety of<br />

choices including glamping tents, beachfront units,<br />

reef units, garden units and eco-cabins.<br />

To find out more about Lady Elliot Eco Resort, phone<br />

5536 3644 or see www.ladyelliotisland.com.au.<br />

Image Credit: Fabrice Jaine


Focus<br />

RA<br />

L<br />

WA<br />

LW<br />

RA<br />

ILW<br />

H<br />

Hot<br />

WAY<br />

els<br />

te s<br />

l


Focus<br />

The history of Queensland is in many ways also a story of<br />

Queensland’s railways, as many places throughout the state were<br />

created with the advent of the railway.<br />

The history of Queensland is in many ways also a story<br />

of Queensland’s railways, as many places throughout<br />

the state were created with the advent of the railway.<br />

The demand for the railway as a service also meant<br />

many industries grew along with the railway as well as<br />

communities.<br />

Offering accommodation and respite for weary<br />

workers, about 700 hotels were built along railway<br />

lines throughout Queensland and were conveniently<br />

named Railway Hotel.<br />

The hotels popped up as soon as the railway arrived or<br />

even before in anticipation and were all in easy walking<br />

distance from the station.<br />

The arrival of the railway in the late 19th century<br />

changed people’s lives enormously.<br />

It brought economic activity and connected people to<br />

the rest of the country in a way that was not possible<br />

before.<br />

Today, the railway still operates to regional areas<br />

transporting general freight, bulk minerals, acid,<br />

fertiliser, mining inputs, coal, sugar, grain and livestock.<br />

Unfortunately though, many of those regional railway<br />

stations that once serviced thriving towns have since<br />

closed, similarly there have been many Railway Hotels<br />

that perished from fire, demolition or were converted to<br />

other uses.<br />

Today though, about 180 hotels still stand, but only<br />

about 100 still trade as “The Railway Hotel”.<br />

<strong>QHA</strong> Review Magazine has checked out some of<br />

Queensland’s beloved Railway Hotels still going strong<br />

across the state.


Focus<br />

In the late 19th century Railway Hotels were<br />

established to service railway construction workers,<br />

and the availability of a rail service often meant<br />

development for those towns along the line.<br />

Aptly named Terminus, Junction, Station or simply<br />

Railway Hotel, these hotels offered a watering hole for<br />

weary workers.<br />

Today though the demographic of patronage at such<br />

hotels has changed thanks to the residential and<br />

industrial growth for the regional towns that were once<br />

serviced by railways.<br />

“We're located right beside what was the old main<br />

Queensland Rail line which used to be for freight and it<br />

would travel up and down the Valley. We are right next<br />

to the Mackay Sugar line and of course the sugar line<br />

leads to Marian Mill,” Railway Hotel (Marian) owner and<br />

publican Bryan Sheedy said.<br />

“Queensland Rail stopped all freight and customer train<br />

transit about 20-25 years ago, and subsequently those<br />

lines are now leased to Mackay Sugar who retains<br />

control of all those lines,” he said.<br />

“With the advent of truck and other transport or a<br />

courier transport, QR only resorted to running a train<br />

on Pioneer Valley Show Day; they ran a train from the<br />

city out for the show.”<br />

As the gateway to the Pioneer Valley, the Marian Mill<br />

crushes all the sugar cane grown in the Valley with a<br />

crushing season that extends from June to November.<br />

“It's only cane trains that go past now, and they go<br />

quite regularly, especially now that crushing is on.”<br />

Located about 30 kilometres west of Mackay, Marian<br />

is home to the region’s largest sugar mill, but it’s the<br />

town’s proximity to the coal mines in the Bowen Basin<br />

that saw it’s most recent growth, prompted a mining<br />

boom in the early 2000s.<br />

Coal may be a turbulent topic in the media these days,<br />

but the resource is still the bread and butter for many<br />

residents living and working in Queensland’s regional<br />

mining towns.<br />

Marian isn’t a through town, so the hotel isn’t reliant on<br />

business from tourists, but rather the local community<br />

and as the major entertainment venue in town, the<br />

Railway Hotel offers more than a bistro.<br />

“The Marian-Eaton road is one of the main traffic<br />

routes out to the mines and out to the West,” Bryan<br />

said.<br />

“If a caravan comes off the highway, they're coming<br />

from North and if they haven't taken the western route<br />

and they're coming north and south, they will drive<br />

past the hotel, so a caravan will pull up and they'll get<br />

their liquor requirements for the hotel,” he said.<br />

“Obviously servicing the sugar and rail industry was a<br />

key demographic but was reduced with the advent of<br />

residential development here at Marian.<br />

“Now a large percentage of the demographic is the<br />

mining industry.”<br />

“We have a bistro which serves 180 patrons, we have<br />

20 poker machines, we have TAB, Keno, Sports Bar, a<br />

drive-thru bottle shop and a detached bottle shop, so<br />

we're quite a solid venue.”<br />

Originally known as The Swan Hotel located at<br />

Newbury Junction, the hotel was close to the junction<br />

of the Mackay-Eton and the Mackay-Mirani railway<br />

lines.<br />

It was one of the earliest pubs in the Valley, licensed in<br />

1884, it existed for about 20 years until it was moved<br />

to Marian and became the Railway Hotel.


Focus<br />

It was one of the earliest pubs in<br />

the Valley, licensed in 1884, it<br />

existed for about 20 years until<br />

it was moved to Marian and<br />

became the Railway Hotel.<br />

In 1975 during a wild storm that swept through Marian,<br />

and the upper story of the Hotel was destroyed.<br />

The hotel was then reconstructed as only a singlestory,<br />

air-conditioned brick building, with motel style<br />

accommodation.<br />

“I was a hotel broker by trade for about 12 years and I<br />

moved out of broking, had a break for a couple years<br />

and then moved into running the hotel here,” Bryan<br />

explained.<br />

“So, I sold the pub back in 1998. I sold the freehold,<br />

because it was owned by Western Suburbs Rugby<br />

League club, it was their club base for nearly 20 years.<br />

“Then I bought the pub from Phil and Bill Felmingham<br />

who I sold it too initially.”<br />

Bryan has run the Railway Hotel now for about 12<br />

years and enjoys his piece of paradise where everyone<br />

knows each other and supports their close-knit<br />

community of Marian.<br />

The hotel gives back to its community supporting<br />

schools and sporting organisations as well as helping<br />

local charities.


AGE<br />

GAMING EXPO DRAWS STRONG CROWDS<br />

IN ITS 31ST YEAR<br />

<strong>QHA</strong> REVIEW | 36<br />

The hospitality industry came out in force last month<br />

to see the latest and greatest in gaming at the<br />

Australasian Gaming Expo (AGE) 2022 in Sydney.<br />

Held from August 9 to 11 at the International<br />

Convention Centre at Darling Harbour the three-day<br />

event showcased more than 220 exhibitors and<br />

attracted more than 7300 visitors.<br />

The Expo offering guests the chance to see a wide<br />

range of hospitality-related products including the very<br />

latest in gaming technology, audio-visual gear, ATM<br />

equipment, furniture, food and beverage, security and<br />

much more.<br />

This year’s event was the 31st time the AGE has been<br />

held, and it filled more than 9000sqm of space.<br />

AGE CEO Jinesh Patel said the event featured a datadriven<br />

seminar program that was well received by<br />

guests.<br />

“We'd like to extend a huge thank you and<br />

congratulations to everyone who made AGE 2022<br />

another stand-out event,” Mr Patel said.<br />

"We're thrilled with the quality of visitors, the<br />

enthusiasm of the exhibitors and the professionalism of<br />

our venue host, ICC Sydney".<br />

Tempus Two took home the coveted 'Best Stand'<br />

award at this year's event, and Industric took out the<br />

new 'Steve Cowan Memorial Award', presented to a<br />

new exhibitor for innovation and participation in the<br />

industry.<br />

AGE's Road to Recovery Networking Lunch presented<br />

the hot topics surrounding the industry at present and<br />

provided a productive discussion among the panellists.<br />

Official Media and Production Partner Inside Asian<br />

Gaming (IAG)’s managing editor Ben Blaschke said the<br />

strong turnout at the Expo showed the resilience of the<br />

industry, despite the lingering COVID challenges many<br />

faced.<br />

“From the many conversations I had with people<br />

across the three days of AGE 2022, the opportunity to<br />

meet with long lost friends and to showcase their latest<br />

products in a face-to-face setting was priceless,” Mr<br />

Blaschke said.<br />

“Although attendance was still slightly impacted by<br />

some lingering COVID hesitation, turnout was strong<br />

and exhibitor sentiment very much through the roof.”<br />

The 32nd Australasian Gaming Expo will be held from<br />

15-17 August 2023.


07 3142 5915<br />

enquiries@ashleycooper.com<br />

Unit 2/3-5 Deakin St Brendale QLD 4500<br />

ashleycooper.com ÎÚÌ<br />

Where<br />

innovation<br />

meets<br />

collaboration.<br />

Our tightly-knit team have years of industry<br />

experience, and are motivated by bringing projects to<br />

life with quality craftsmanship.Our hands-on approach<br />

has resulted in successful creations and renovations<br />

in some of Brisbane’s most iconic hospitality spaces.


INDUSTRY ENGAGEMENT<br />

with Damian Steele<br />

COMMISSION CUT ON AUTHORITIES<br />

<strong>QHA</strong> REVIEW | 38<br />

The <strong>QHA</strong> is pleased to advise our representations<br />

have resulted in a reduction in the commission amount<br />

payable for sellers of gaming machine authorities as<br />

well as establishing a minimum price for each region.<br />

This will provide certainty for any hoteliers considering<br />

selling any of their authorities in a current market where<br />

there is an over-demand and undersupply of operating<br />

authorities.<br />

Background<br />

On 8 May 2001 the Queensland Government<br />

introduced a State-wide cap on the total number of<br />

gaming machines in hotels. The cap was originally<br />

set at 18,843. With the introduction of this restriction<br />

a mechanism was required for the rational allocation<br />

and reallocation of gaming machines to meet the everchanging<br />

venue demand conditions.<br />

On 1 July 2003, the Scheme for Re-allocating EGM<br />

authorities in hotels was introduced. This permitted<br />

the reallocation of authorities that become available<br />

within the cap as a result of a hotel closing, a reduction<br />

in the number of approved gaming machines or the<br />

surrender or cancellation of the gaming machine<br />

licence.<br />

The scheme only allows for the reallocation of<br />

authorities within three separate regions; the South<br />

East, Coastal and Western regions. Trading of<br />

authorities between these regions is not permitted. The<br />

intention of this restriction is to ensure an adequate<br />

distribution of gaming machines so that there is not<br />

a drift of gaming machines from poor performing<br />

venues in regional areas across to venues in the more<br />

populated better performing coastal and South East<br />

Queensland areas.<br />

In 2006 the cap on the maximum number of hoteloperated<br />

gaming machines was increased from<br />

18,843 to 20,000 (subsequently reduced back to<br />

19,500 in 2012) with the operating authorities to be<br />

released over 5 years.<br />

In April 2008 the Queensland Government announced<br />

a reallocation scheme to allow the movement of<br />

club EGM entitlements between clubs. This scheme<br />

varied from the hotel authority scheme in that clubs<br />

could, subject to regulatory approval, buy and sell<br />

entitlements directly from and to other clubs without<br />

going through a tender process. On 16 November<br />

2008, the Government announced the permanent cap<br />

for clubs would be set at 24,705 EGMs (which is still<br />

the current cap).<br />

It should be noted that that clubs are not able to<br />

participate in the hotel Authority Scheme and similarly<br />

hotels are restricted from participating in the clubs<br />

Entitlement Scheme.<br />

Hotel Gaming Machine Operating Authorities<br />

Tender system changes – 12 month trial<br />

As of 1 July 2022, the transfer fee deducted from the<br />

sale proceeds of gaming machine operating authorities<br />

will reduce from 33% to 15% for a 12-month trial<br />

period (expected for 3 x tenders – August/<strong>Sept</strong> 2022;<br />

November 2022 and March 2023).<br />

As part of this trial it was agreed Government would<br />

publish a minimum acceptable price for tendered<br />

authorities in each of the 3 authority regions. In line<br />

with this, the minimum acceptable prices for the next<br />

public tender (closing 14 <strong>Sept</strong>ember 2022) are as<br />

follows:<br />

- South East region; $214,512<br />

- Coastal region; $126,997<br />

- Western region $17,360<br />

These prices are based on a weighted average of<br />

previous tender results.<br />

Despite the minimum acceptable prices, the process<br />

remains a competitive tender with authorities awarded<br />

to the highest bidders. These minimum acceptable<br />

prices are set to act as a reserve price, rather than<br />

a guarantee that bidders will be able to obtain an<br />

operating authority at that price or a guarantee to<br />

sellers that their operating authorities will be sold. The<br />

number of operating authorities available within the<br />

tender pools will still be determined by the amount that<br />

are decreased from existing venues’ holdings.<br />

It is expected these changes will provide certainty and<br />

incentive for licensees considering selling some or all<br />

of their authorities and thereby provide stimulus in a<br />

market where there has been an over-demand and<br />

undersupply of operating authorities.


EMPLOYMENT RELATIONS with Isabella Crombie-Tait<br />

JUNIOR EMPLOYEES AND LIQUOR SERVICE<br />

WORKING WITH ALCOHOL IN THE HOSPITALITY INDUSTRY<br />

<strong>QHA</strong> REVIEW | 40<br />

The service of alcohol has long been a fixture of the<br />

Australian hospitality industry. Whether it be meeting<br />

friends for an after work beer, celebrating the weekend<br />

with cocktails, or ordering a glass of wine with a meal,<br />

pubs and hotels have provided patrons with their drop<br />

of choice any day of the week. The hospitality industry<br />

also characteristically features young employees and<br />

the combination of liquor service and junior employees<br />

requires careful consideration.<br />

Clause 13.5 of the Hospitality Industry (General) Award<br />

2020 (‘HIGA’) requires that junior employees who are<br />

liquor service employees must be paid at the adult<br />

rate of pay for their classification. In order to correctly<br />

identify junior employees who are entitled to the<br />

adult rate of pay, employers first need to understand<br />

what constitutes liquor service under the HIGA. The<br />

definition of liquor service within the HIGA has proven<br />

to be somewhat ambiguous to apply in practice and<br />

has created some confusion among employers.<br />

While the HIGA does not provide an exhaustive list of<br />

examples of liquor service, the Fair Work Ombudsman<br />

(‘FWO’) recently published a detailed article which<br />

sought to provide more clarity on the issue. Reviewing<br />

the existing HIGA definition alongside the new<br />

guidance from the FWO can help provide employers<br />

with a more thorough understanding of how to<br />

correctly identify liquor service by junior employees.<br />

When Is A Junior Employee A Liquor Service<br />

Employee?<br />

Definitions<br />

The HIGA contains definitions of a junior employee and<br />

a liquor service employee at clause 2.<br />

“junior employee means an employee who is less<br />

than 21 years of age and who is not undertaking a<br />

nationally recognised traineeship or apprenticeship.”<br />

Junior employees of any age are able, subject to the<br />

relevant liquor licensing and child employment laws, to<br />

be employed in the service of liquor. Where juniors are<br />

employed as liquor service employees, they must be<br />

paid the adult rate of pay for their classification.<br />

It is important to note that the definition of a junior<br />

employee at clause 2 of the HIGA defines a junior<br />

employee as being under 21 years of age. Despite the<br />

legal drinking age in Australia being 18 years of age,<br />

the HIGA still considers an employee to be a junior until<br />

they are 21. This means that a 19 year old employee<br />

who serves liquor may be of legal drinking age but they<br />

are still subject to the conditions of a junior employee<br />

undertaking liquor service per the HIGA.<br />

Junior employees who are undertaking a nationally<br />

recognised traineeship or apprenticeship, such as a<br />

Certificate IV or a kitchen apprenticeship, are exempt<br />

from this definition of a junior. Therefore, the junior<br />

rates of pay as defined in clause 18.4 of the HIGA<br />

do not apply to them. An apprentice must be paid<br />

according to the appropriate rate provided in clause<br />

19 of the HIGA. Trainees must be paid according to<br />

Schedule E of the Miscellaneous Award 2020.<br />

“liquor service employee means a person employed to<br />

sell or dispense liquor in bars, bottle departments or<br />

shops and includes a cellar employee.”<br />

The definition of a liquor service employee specifies<br />

selling or dispensing liquor as liquor service. The<br />

<strong>QHA</strong>’s position is that “selling and dispensing” includes<br />

serving and supplying liquor to patrons and this can be<br />

done in the bar, bottleshop, drive-through bottle shop<br />

or other places where liquor is sold.<br />

Identifying Liquor Service<br />

The FWO published an article on 7 June 2022 that<br />

addressed the practical application of this definition in<br />

more detail. The article provided additional examples<br />

of instances of liquor service which would attract the<br />

adult rate of pay. The FWO considers a liquor service<br />

employee to be an employee who:<br />

• sells alcohol to customers in a casino<br />

• serves alcohol to a seated customer in a restaurant<br />

• pours alcoholic drinks for service<br />

• takes an order for alcohol from a customer<br />

• delivers alcohol (poured by bar staff) to a customer<br />

• hands an alcoholic beverage to a customer at the<br />

register.


Isabella Crombie-Tait<br />

EMPLOYMENT RELATIONS<br />

These examples indicate that the scope for what<br />

qualifies as liquor service is quite extensive.<br />

In particular, employers may need to consider<br />

the duties their wait staff and front of house staff<br />

undertake. In light of the recent article, taking orders<br />

for drinks, delivering drinks to customers and handing<br />

a drink to a customer fall within the definition of liquor<br />

service. This is consistent with the <strong>QHA</strong>’s long standing<br />

position. This may mean that more junior staff are<br />

entitled to the adult rate of pay than employers had<br />

previously thought.<br />

The concept of “selling” alcohol to a customer<br />

could also require further consideration. Where an<br />

employee is responsible for operating a point of sale<br />

(POS) terminal where alcohol can be purchased, they<br />

are responsible for processing the sale of alcoholic<br />

beverages. Even if they do not serve, pour, or supply<br />

alcohol to the customer themselves, they are still<br />

selling alcohol. For example, a junior employee who is<br />

not involved with food and beverage service operates<br />

the POS terminal for a dining area and is responsible<br />

for processing all transactions for the dining area.<br />

If alcohol was ordered by a table of guests, the<br />

employee would be selling alcohol because they have<br />

facilitated the sale as part of the bill. This employee<br />

would be entitled to the adult rate of pay.<br />

What if the employee does not always serve<br />

alcohol?<br />

The <strong>QHA</strong>’s position is that any junior employee who<br />

could be expected to undertake liquor service activities<br />

in the course of their shift is also considered a liquor<br />

service employee.<br />

For example, a junior waiter who generally delivers<br />

food from the kitchen to customers in the dining area<br />

may occasionally be asked to deliver drinks from the<br />

bar as well. Even if this waiter does not always deliver<br />

drinks, they are still a liquor service employee because<br />

this is something they may be expected to do as part<br />

of their general waiting duties. This employee would<br />

be entitled to the adult rate of pay for every shift,<br />

regardless of if they delivered any drinks during a<br />

particular shift or not.<br />

What Is Not Liquor Service?<br />

The <strong>QHA</strong> has previously taken the position that an<br />

employee who only ‘handles’ alcohol is not a liquor<br />

service employee. Some examples of activities which<br />

do not constitute liquor service include:<br />

• Clearing tables<br />

• Emptying or washing cocktail glasses, wine glasses<br />

or other glasses that have been used to serve<br />

alcoholic beverages.<br />

• Cleaning the bar area.<br />

• Restocking fridges in the bar area or mini-bars in<br />

hotel accommodation<br />

• Storing, carrying or transporting an alcohol delivery<br />

from a supplier<br />

• Conducting an inventory check of alcohol in storage<br />

• Placing an alcohol order with a supplier on behalf of<br />

the business.<br />

As a guide, if the duties the employee carries out could<br />

fit with the definition of liquor service provided in clause<br />

2 of the HIGA, or are similar to the examples provided<br />

by the FWO, the employee is likely a liquor service<br />

employee. For further assistance, members may also<br />

call the <strong>QHA</strong>’s Employment Relations Department.<br />

Determining the Correct Rate of Pay<br />

In order to determine the correct rate of pay,<br />

employers must first correctly classify the employee’s<br />

position according to Schedule A of the HIGA. The<br />

<strong>QHA</strong> has a fact sheet on classifications under the<br />

HIGA available for members on the website.<br />

Employers who have not already used the <strong>QHA</strong>’s<br />

Wage Guides before may find this useful in determining<br />

the correct rate of pay for their employees. Employers<br />

should also be aware that the wage increase for the<br />

HIGA has been postponed until 1 October 2022. The<br />

Employment Relations Department is working on<br />

the new guide and will publish it before 1 October.<br />

Members who are subscribed to the ER Bulletin will<br />

be notified when the guide is available on the <strong>QHA</strong><br />

website.<br />

NEED HELP?<br />

For further information and assistance, the <strong>QHA</strong>’s ER Department can be contacted for a confidential<br />

discussion by calling (07) 3221 6999 or emailing er@qha.org.au.<br />

<strong>QHA</strong> REVIEW | 41


TRAINING AND SAFETY<br />

with Therese Kelly<br />

ARE YOU CONSIDERING EMPLOYING A<br />

APPRENTICE OR TRAINEE IN YOUR VENUE?<br />

UNDERSTAND YOUR OBLIGATIONS BEFORE TAKING THEM ON.<br />

<strong>QHA</strong> REVIEW | 42<br />

Apprentices and trainees are<br />

rewarding, they bring new<br />

perspective, innovative ideas and<br />

provide an opportunity for your<br />

Venue to grow. However, as an<br />

employer there are expectations<br />

and obligations. By committing to<br />

employing an apprentice or trainee,<br />

you are committing to be involved<br />

in their training, so they can fulfill<br />

their requirements to competently<br />

complete their chosen qualification.<br />

Employer’s Obligations<br />

As an employer of an Apprentice/<br />

Trainee you will enter into a Training<br />

Contract (TC), TC are legally<br />

binding agreements between<br />

you and your apprentice/trainee,<br />

they include details such as the<br />

commencement date, duration of<br />

the apprenticeship/traineeship and<br />

qualification details.<br />

You are obliged as an employer<br />

to report any circumstances that<br />

may affect your training obligations,<br />

such as significant training delays,<br />

sale of your business or dismissal<br />

of your apprentice/trainee. You’ll<br />

have training obligations like<br />

agreeing to the training plan with<br />

the RTO, organising releasing<br />

them from work for training, paying<br />

them to attend off-the-job training<br />

and signing off progress in their<br />

training record books. You are<br />

also committing to providing an<br />

appropriate range of work, facilities<br />

and level of supervision and a safe<br />

work environment.<br />

Range of work and supervision<br />

For an apprentice or trainee to<br />

succeed, they need appropriate:<br />

• supervision<br />

• range of work<br />

• range of facilities.<br />

An assessment of your workplace,<br />

called an Employer Resource<br />

Assessment (ERA), will be<br />

completed by your selected<br />

Registered Training Organisation<br />

(RTO) to make sure that you can<br />

meet the learning needs of your<br />

apprentice or trainee. The training<br />

organisation will discuss matters<br />

such as:<br />

• Will the apprentice or trainee<br />

be able to receive appropriate<br />

supervision and training?<br />

• Are the facilities and expertise<br />

to train the apprentice or trainee<br />

suitable?<br />

• Is there an agreement to release<br />

the apprentice or trainee to<br />

attend off-the-job/structured<br />

training and/or assessment<br />

when/if required?<br />

• Do the employment and training<br />

arrangements comply with<br />

current part-time and schoolbased<br />

criteria, if applicable?<br />

Pay and entitlements<br />

As with any employee you are<br />

responsible for paying wages and<br />

providing entitlements as specified<br />

in the relevant industrial award.<br />

Training and study<br />

Your apprentice/trainee will be<br />

required to spend time studying<br />

both in the workplace and off the<br />

job training and assessment, you<br />

must pay your apprentice/trainee<br />

for this time .<br />

The training can be held at :<br />

• at your workplace<br />

• TAFE campus, a private college<br />

or RTO<br />

• online.<br />

It is important that :<br />

• Your apprentice/trainee is never<br />

discouraged, obstructed, or<br />

forced away from participating in<br />

their training, or<br />

• Disadvantaged for participating<br />

in training.<br />

Training plan<br />

This is an important document<br />

that outlines your apprentices/<br />

trainees training and assessment<br />

requirements needed to<br />

successfully progress through, and<br />

complete, their qualification.<br />

It will include ‘delivery mode’ (e.g.<br />

workplace, classroom, online) and<br />

responsibilities for each unit of<br />

competency, dates for classroom<br />

or off-the-job learning, recognition<br />

of prior learning, assessments<br />

(methods, outcomes, signatures<br />

to indicate competency) and<br />

support services for apprentices/<br />

trainees with special needs. As<br />

the employer you are, you are<br />

responsible for:


Building<br />

Confidence.<br />

Together.<br />

• negotiating and signing the<br />

training plan<br />

• having your own copy<br />

• providing any workplace tasks<br />

listed in the training plan<br />

• working together with your<br />

apprentice or trainee and the RTO<br />

to support your apprentice’s or<br />

trainee’s progress<br />

• notifying the department, if you<br />

don’t think your apprentice or<br />

trainee will complete their training<br />

in time.<br />

Training record<br />

This records your apprentice/<br />

trainee’s progress and specifically,<br />

which ‘competencies’ they have<br />

completed. While the apprentice or<br />

trainee is responsible for maintaining<br />

their training record, you and the<br />

RTO are jointly responsible for<br />

inspecting it at least every 3 months.<br />

Upon completion of each unit of<br />

competency, the training record will<br />

be signed by all parties:<br />

• The employer’s signature supports<br />

that the apprentice or trainee<br />

is competent in the workplace,<br />

industry and company standards.<br />

• The apprentice or trainee’s<br />

signature supports that he/she<br />

agrees he/she has the ability<br />

to competently perform the<br />

workplace tasks.<br />

• The training organisation’s<br />

signature supports the successful<br />

completion of off-the-job training<br />

in the underpinning knowledge<br />

and skills.<br />

Workplace health and safety<br />

As the employer, you are responsible<br />

for the health and safety of all of<br />

your apprentice/trainee whilst in the<br />

workplace in the same way as your<br />

other employees.<br />

You are obliged to provide your<br />

apprentice or trainee with:<br />

• an introduction to the workplace<br />

which covers hazard identification<br />

and risk prevention<br />

• training in safe work procedures<br />

• initial and ongoing supervision<br />

• personal and protective<br />

equipment including instructions<br />

on how to effectively use and<br />

wear equipment.<br />

The <strong>QHA</strong> is a registered training<br />

organisation - number 30628.<br />

As your trusted insurance<br />

broker and consultant, our<br />

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forward with confidence.<br />

• By managing your risk.<br />

• By helping you foster<br />

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expertise.<br />

• To help your business and<br />

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every challenge you face.<br />

We are proud and active<br />

partners of the Queensland<br />

Hotels Association and can<br />

cater for all your business<br />

insurance needs including<br />

property, liability, professional<br />

indemnity, cyber, director<br />

and employment risks.<br />

CALL 1800 161 232<br />

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OFFICAL INSURANCE<br />

BROKER OF THE NRL<br />

Cover is subject to the Policy terms and conditions.<br />

You should consider if the insurance is suitable for<br />

you and read the relevant PDS/Policy Wording and<br />

our FSG before making your decision to acquire<br />

insurance. These are available at AJG.com.au.<br />

REF3117-0222-1.0


ACCOMMODATION<br />

JW MARRIOTT’S<br />

WINNING WAYS<br />

<strong>QHA</strong> REVIEW | 44<br />

WHEN IT COMES TO WINNING<br />

AWARDS THE JW MARRIOTT GOLD<br />

COAST RESORT & SPA HAS BUILT<br />

QUITE A COLLECTION OVER THE<br />

PAST FEW YEARS.<br />

In 2021, the resort’s pool, where you can snorkel with tropical<br />

fish, was named by voters on the Wotif booking site as<br />

Australia’s Best Hotel Pool.<br />

In the 2022 <strong>QHA</strong> Awards for Excellence the resort was<br />

awarded titles for Hotel of the Year (Accommodation), Best<br />

Marketed Hotel (Accommodation), and Best Redeveloped<br />

Hotel (Accommodation).<br />

And last month, the resort’s restaurants, and head chef<br />

Paul Smart, were named as finalists in the upcoming 2022<br />

Restaurant and Catering Awards across a range of categories<br />

including: Chef of the Year, Japanese Restaurant (Misono),<br />

Healthy Kid’s Menu (Citrique), Seafood Restaurant Formal<br />

(Citrique), and Tourism Restaurant (Citrique).


The awards follow a $35 million renovation and<br />

rebranding of the venue which opened just before<br />

Christmas in 2020 and announced the arrival of the<br />

five-star JW Marriott brand to the Gold Coast.<br />

Architecture firm DBI, who designed the original<br />

Surfers Paradise Marriott Hotel in 1992 returned for<br />

the refurbishment which embraced the theme of<br />

“nature” and updated 223 guest rooms, all of the<br />

public spaces and restaurants.<br />

On Ferny Ave, just minutes away from the centre of<br />

Surfers Paradise, the JW Marriott Gold Coast Resort<br />

& Spa offers views of both the hinterland and the<br />

ocean. Its rooms start at 42sqm and range up to the<br />

1432sqm Presidential Suite.


ACCOMMODATION<br />

<strong>QHA</strong> REVIEW | 46<br />

The resort pools are something to behold with a range<br />

of depths and activations including a saltwater lagoon<br />

with a waterfall and more than 300 tropical fish and a<br />

landscaped freshwater pool. Outdoor spaces include<br />

lounge areas, cabanas and dining options.<br />

On the food front, the resort has its own garden to<br />

draw upon for herbs and vegetables for its ocean<br />

and paddock to plate concept restaurant, Citrique,<br />

its authentic Japanese restaurant Misono and in the<br />

cocktails served up at the indoor-outdoor bar Chapter<br />

and Verse.<br />

The garden also provides a valuable addition to the<br />

Family by JW offering at the Gold Coast resort where<br />

families are able to enjoy snorkeling in the saltwater<br />

lagoon, sandcastle making, and garden tours and<br />

herb planting hosted by the culinary team, and even<br />

cooking classes.<br />

JW Marriott Gold Coast Resort & Spa Marketing<br />

Manager Bronwen Hemmings said while 2021 had its<br />

“ups and downs” in terms of trading, 2022, so far, had<br />

been a really strong year.<br />

“We’ve had some return of international travellers, but<br />

predominantly it’s been domestic travellers looking for<br />

a luxury experience,” Bronwen said.<br />

“We were the first JW Marriott luxury brand in the<br />

region. It’s such an incredible resort. We are very<br />

fortunate.”<br />

As we head into the second half of the year, the resort,<br />

which has 300 staff, is still evolving with Spa by JW<br />

launching at the luxury resort soon.<br />

JW Marriott Gold Coast Resort & Spa is at<br />

158 Ferny Ave, Surfers Paradise.<br />

See www.jwmarriottgoldcoast.com


Judy Hill ACCOMMODATION UPDATE<br />

MEMBERSHIP MATTERS<br />

If 2022 has taught us nothing else, it has taught us the<br />

importance of being connected with people particularly<br />

staff members and industry colleagues through<br />

maintaining great relationships and building new ones.<br />

Our industry has experienced many changes in the<br />

past two years both during, and now post, the Covid<br />

pandemic however it would appear the pandemic is far<br />

from over due to daily increasing numbers not only in<br />

Australia but also on a global scale.<br />

While the <strong>QHA</strong> was founded in 1885, the<br />

Accommodation Division came into being a little<br />

over 20 years ago when it was identified that<br />

accommodation hotels had similar synergies to<br />

licensed hotels particularly in liquor licensing.<br />

Over the years the Accommodation Division has<br />

increased its service level to provide a range of<br />

services not offered previously. Our primary focus is<br />

on issues that impact Queensland’s accommodation<br />

hotel industry including changes to legislation and/or<br />

regulations which can directly have a dramatic impact<br />

on the bottom line of a hotel.<br />

The success of your business depends on your ability<br />

to adapt to its changing lifecycle. Understanding where<br />

your business fits in the lifecycle will help anticipate<br />

upcoming challenges and make the most appropriate<br />

business decisions.<br />

The <strong>QHA</strong> Accommodation Division provides<br />

professional specialist advice and services to its<br />

members. Our national body, Tourism Accommodation<br />

Australia (TAA), contributes to the national agenda<br />

eg. Labour market reforms, temporary work visas,<br />

taxation, tourism, transport and energy policy.<br />

The <strong>QHA</strong> also provides a range of high quality and<br />

cost-effective advisory and support services to<br />

members including invitations to industry gatherings<br />

such as the annual Hotel Market & Economic Outlook<br />

event, and networking events such as the <strong>QHA</strong> Race<br />

Day, <strong>QHA</strong> Golf Day, Women in Hotels Luncheon and<br />

the Awards for Excellence event.<br />

Members also have the opportunity to nominate for<br />

the annual <strong>QHA</strong>’s Awards for Excellence program,<br />

which provides a platform for assessing and promoting<br />

industry excellence within your hotel on a state and<br />

national level. Other benefits include: free copies of<br />

the <strong>QHA</strong>’s monthly magazine – the <strong>QHA</strong> Review,<br />

featuring current industry news and events; regular<br />

issues of the <strong>QHA</strong>’s newsletter the <strong>QHA</strong> Update; and<br />

the Employment Relations (ER) Bulletin featuring the<br />

latest advice. The <strong>QHA</strong> also offers Workplace Health &<br />

Safety compliance auditing and advice services.<br />

In more recent times we have provided a platform for<br />

Director of Sales & Marketing meetings in Brisbane,<br />

Gold Coast and FNQ and we have held the meeting<br />

at a newly opened hotel to take advantage of the<br />

opportunity for a site tour. Similar get togethers that<br />

have been conducted for a number of years offer<br />

the opportunity to attend scheduled bi-monthly<br />

General Managers’ meeting hosted at member<br />

accommodation hotels with a guest presenter/s on<br />

current industry issues.<br />

COVID-19 has hit everyone hard in ways none of us<br />

would have ever imagined or previously dealt with.<br />

Mental health issues, self-isolation, quarantines and<br />

social and physical distancing have changed our<br />

routines and outlook on the future and the meaning of<br />

life and our values.<br />

Face-to-face meetings and travel to destinations<br />

weren’t experienced for long periods of time, but<br />

thankfully, both have now returned and there is less<br />

gathering being done via Zoom or Teams.<br />

The Accommodation Division believes it is important<br />

to facilitate the opportunity for members to gather<br />

together in a face-to-face forum, with all restrictions<br />

adhered to, for the purposes not only of sharing “war<br />

stories” of the COVID-19 period, but also to discuss<br />

the future of the tourism and accommodation industry,<br />

report on future bookings and share the changes<br />

accommodation may have to make for the future<br />

accommodation guest.<br />

WHAT WE DO COUNTS.<br />

The need to be part of a membership organisation has<br />

never been so important.<br />

If you are not yet a financial member of <strong>QHA</strong>’s<br />

Accommodation Division and would like to join, email<br />

accomm@qha.org.au and we’ll be in touch with a<br />

member pack.<br />

<strong>QHA</strong> REVIEW | 47


ATTORNEY-GENERAL<br />

The Honourable Shannon Fentiman MP<br />

SURVEY TACKLES GAMBLING’S COMPLEXITIES<br />

<strong>QHA</strong> REVIEW | 48<br />

There is no doubt that gambling is a such complex<br />

social issue that not only impacts the gambler<br />

themselves, but their family, workplace and the<br />

wider community. The harm can also have a ripple<br />

effect across all aspects of someone’s life – with<br />

relationships, mental health and finances.<br />

The Palaszczuk Government works closely with<br />

Queensland’s gambling industry to implement our<br />

gambling harm minimisation initiatives – many of which<br />

have been informed by past Queensland household<br />

gambling surveys.<br />

The long-running survey contributes to monitoring the<br />

social and economic costs and benefits of gambling,<br />

measuring problem gambling prevalence and helps to<br />

identify factors in gambling harm.<br />

The last survey took place in 2016-17 and<br />

Queenslanders’ gambling habits have changed<br />

significantly over the years.<br />

It’s so important we have up-to-date data so we can<br />

continue to reduce gambling harm in Queensland and<br />

support problem gamblers when they need it most.<br />

That’s why, in the latest State Budget, we have<br />

committed more than $3 million over three years<br />

towards a range of gambling harm research and<br />

minimisation initiatives.<br />

This will also fund the rollout of a new Queensland<br />

Household Gambling Survey 2022-23.<br />

Research plays a vital part in determining where we<br />

need to provide more support and how best to do<br />

this. This year’s survey will help inform future initiatives<br />

under the Gambling Harm Minimisation Plan for<br />

Queensland 2021-25.<br />

Survey participants will be randomly chosen from the<br />

Queensland adult population and will be interviewed<br />

by telephone where they will be asked questions about<br />

their personal gambling behaviours over the last 12<br />

months.<br />

The results of the survey are expected to be published<br />

in late-2023 and we will be looking at expanding the<br />

survey to online.<br />

Also coming up next year is the state-wide roll out<br />

of Queensland’s digital licence app. The digital<br />

licence app will provide the following benefits to your<br />

business:<br />

• quick and easy verification of authenticity<br />

• real time data<br />

• no disruption to current business processes<br />

• maintained security and privacy of customer<br />

information<br />

• soft copy of identity details can be provided by<br />

licence holder.<br />

Following a successful trial of the digital licence<br />

app in Maryborough and Hervey Bay, an extended<br />

trial will take place in Townsville later this year with<br />

local venues being given the opportunity to provide<br />

feedback and input to the app’s development.<br />

The Department of Transport and Main Road’s (TMR)<br />

digital licence project team are working with local<br />

venues to help get them ready for the trial and a<br />

business support pack for participating venues will<br />

also be available on the Queensland Government<br />

website.<br />

If you’d like more information on the Townsville trial,<br />

please email the TMR digital licence project team at<br />

digitallicence@tmr.qld.gov.au with your business name<br />

and contact details.<br />

The digital licence app is one of many ways the<br />

Queensland Government is embracing technology<br />

to make it easier to do business in the state. I look<br />

forward to sharing more information about these<br />

initiatives as they progress.


Victoria Thomson OLGR<br />

LIQUOR AND GAMING REFERENCE GROUP LAUNCH<br />

This month there are a couple of exciting new initiatives<br />

to share with you.<br />

In August we had our first meeting of the Liquor and<br />

Gaming Reference Group (LGRG).<br />

We’ve established this group as a means for<br />

government, key stakeholders and partners in the<br />

liquor and gaming industries and the community to<br />

come together to positively engage in the design,<br />

implementation and evaluation of policy and programs<br />

and to discuss challenges and opportunities facing the<br />

sector.<br />

Established purposefully as a collaborative forum,<br />

it provides an opportunity for members to work<br />

together to ensure safe and responsible liquor and<br />

gaming environments that support and benefit our<br />

communities.<br />

The LGRG will:<br />

• provide industry feedback to support the<br />

development and update policies and programs<br />

support the implementation and evaluation of key<br />

policies and programs<br />

• share information on current and emerging<br />

challenges, including providing insight on potential<br />

regulatory and non-regulatory solutions<br />

• support work to advance a public health approach<br />

to minimising gambling and liquor related harm.<br />

I look forward to updating you on what this group<br />

achieves in the coming months.<br />

Establishing the LGRG is a key deliverable in our new<br />

liquor and gambling regulation strategy, which is the<br />

next bit of news I want to share with you.<br />

The new strategy outlines the steps we are taking<br />

to become a more modern, transparent, visible and<br />

accountable regulator.<br />

It has been developed in line with best practice<br />

and informed by approaches across Australia and<br />

internationally. Most importantly it has been informed<br />

by input from industry.<br />

The strategy sets out our five goals:<br />

• safe and empowered communities<br />

• fair and responsible markets<br />

• reduced harm from alcohol and gambling<br />

• socially responsible licensees in a dynamic and<br />

growing industry<br />

• a contemporary, effective and trusted regulatory<br />

system.<br />

We haven’t had a published regulatory strategy of this<br />

nature in recent years, so we have taken the time to<br />

get this right and to ensure we are well positioned for<br />

the future.<br />

At the strategy’s core is a commitment to partnership.<br />

It recognises that we all have a role to play to ensure<br />

robust, socially responsible and innovative industry<br />

sectors exist across Queensland.<br />

The establishment of the LGRG and licensees’<br />

improved access to digital services are just some of<br />

the immediate benefits derived from the strategy.<br />

I am confident the new strategy will put OLGR in the<br />

best position to support industry to continue to deliver<br />

safe liquor and gaming experiences to Queenslanders<br />

now and into the future.<br />

For the latest information on our new strategy, follow<br />

OLGR on Facebook and subscribe to our Inside Liquor<br />

and Gaming newsletter.<br />

Also, a reminder that, as part of a 12-month trial that<br />

commenced on 1 July, the Queensland Government<br />

has reduced transfer fees on the sale of gaming<br />

machine authorities from 33 per cent to 15 per cent<br />

and will be publishing the minimum acceptable price<br />

for authorities ahead of each tender.<br />

Find out more on the Business Queensland website.<br />

<strong>QHA</strong> REVIEW | 49


TOP DROP<br />

PERFECTLY PACED<br />

AUSTRALIAN LAGER<br />

Last Man Standing<br />

Brewing<br />

EXTRA SHOT<br />

EXTRA STOUT<br />

Brouhaha Brewery<br />

DARK HARVEST<br />

FRESH HOP BLACK IPA<br />

Bridge Road Brewers<br />

& Garage Project<br />

CITRA-HOPPED EXTRA<br />

PALE ALE<br />

All Inn Brewing Co<br />

Preservative free,<br />

unpasteurised and<br />

unfiltered, this is an<br />

eceptionally clean,<br />

refreshing, easydrining<br />

lager that absolutely<br />

impressed the hell out of<br />

us and liewise will a lot<br />

of ustralians. So good to<br />

encounter lagers lie this.<br />

Steve radbury and the<br />

crew now what it taes<br />

to win and be the last<br />

man standing. This lager<br />

is a definite winner.<br />

ith some coee stouts<br />

all you can taste is the<br />

coee and whilst am a<br />

coee addict, sometimes<br />

dont need loads more<br />

of it. This stout thanfully<br />

balances the coee<br />

aromas and avour with<br />

some dar chocolate and<br />

roasted malts and mild<br />

bitterness.<br />

This once again<br />

reconfirms my love of<br />

lac s. f you havent<br />

tried one, it really is<br />

mothers mil. This one<br />

in particular is a pearler.<br />

collaboration between<br />

ridge oad rewers<br />

and Garage roect this<br />

rendition brewed for the<br />

annual harvest festival<br />

features freshly piced<br />

Galay hops added to the<br />

brew within hours. s<br />

they say, fresh is best<br />

and this beer is testament<br />

to this ageold adage.<br />

have always loved beers<br />

featuring Citra, Simcoe<br />

and osaic hops but<br />

the question remained,<br />

which hop did love best.<br />

ell, this beer may have<br />

answered this question.<br />

hat a cracer t brings<br />

the citrus character<br />

you would epect of its<br />

namesae along with some<br />

magic notes of passionfruit<br />

and lychee and a moderate<br />

bitterness base.<br />

<strong>QHA</strong> REVIEW | 50


TOP DROP<br />

GHOST TOWN SITIVA<br />

IPA<br />

Urbanaut Brewing<br />

BIG RIVER<br />

XPA<br />

Sanctus Brewing Co<br />

RED PELT<br />

INDIA RED ALE<br />

Fox Hat<br />

BROWN SNAKE<br />

GINGER BEER<br />

Brewdog Brewing<br />

n the main have been<br />

a big fan of rbanauts<br />

beers. This one has a<br />

beautiful blend of stone<br />

fruit, citrus and tropical<br />

fruits with a mild lingering<br />

bitterness. ery oorish.<br />

t is nice and light,<br />

perhaps a little too light<br />

but there are enoyable<br />

notes of mandarin, apricot<br />

and tropical fruit. Theres<br />

a bit of a biscuit base and<br />

light bitterness too.<br />

Theres a lot going on<br />

with this brew and its<br />

all good. Caramel malts<br />

morph into resinous pine<br />

bitterness with an orange<br />

pith aftertaste following by<br />

the warming glow of .<br />

abv. itter and beautiful,<br />

its a ripper.<br />

really refreshing drop<br />

to clean the palate at the<br />

end of a long days wor.<br />

ts sweet enough without<br />

being sicly sweet with a<br />

nice bit of venom from<br />

the spicy ginger. ery<br />

enoyable.<br />

<strong>QHA</strong> REVIEW | 51


A CRAFTY BUNCH<br />

<strong>QHA</strong> REVIEW | 52<br />

WHAT A CATCH<br />

BUILDING BREWING CAPACITY,<br />

WELCOMING NEW BRANDS AND LOOKING<br />

FOR OPPORTUNITIES TO BUY LARGE<br />

HOSPITALITY VENUES NEAR BRISBANE CITY<br />

IS ALL PART THE CATCHMENT BREWING<br />

CO’S FIVE YEAR PLAN.<br />

CEO and major shareholder Matt Newberry said the<br />

start of 2022 had been rough for city businesses.<br />

Mr Newberry said while Catchment venues were<br />

not structurally impacted by the floods, they had<br />

experienced a downturn on previous years as people<br />

stayed away from the CBD.<br />

The Omicron COVID outbreak in January, followed by<br />

the Brisbane floods and a subsequent push to have<br />

people work from home had slowed business activity<br />

too, he said.<br />

While circumstances conspired to see functions<br />

cancelled and crowds stay away early in the year, Matt<br />

said Catchment at West End, and its second venue<br />

Darling & Co at Paddington, had traded extremely<br />

strongly from early March.


A CRAFTY BUNCH<br />

Darling & Co<br />

Matt Newberry<br />

The Fortitude Brewing Co<br />

He said going into the new financial<br />

year the business was performing well.<br />

Now into its sixth year of operation<br />

The Catchment Brewing Co has had a<br />

busy 12 months.<br />

At the end of 2021 it bought upmarket Paddington<br />

pub Darling & Co from Australian Venue Co.<br />

In June it completed the purchase of Tamborine<br />

Mountain-based beer maker Fortitude Brewing Co.<br />

The Fortitude Brewing Co purchase allowed access<br />

to brewery set up with nearly ten times the capacity<br />

of Catchment’s West End venue as well as a busy<br />

restaurant, bar and functions business.<br />

It also added the Fortitude Brewing Co’s brand and<br />

beers to the stable – including their core range beers,<br />

the popular Pacer, a 2.8% pale ale, and the Roots and<br />

Leaves alcoholic ginger beer (3.5%).<br />

Fortitude Brewing’s other seasonal label, Noisy Minor,<br />

known for its off-beat names and beer styles, such<br />

as the Red Ryeding Hood Red Rye Ale (4.9%) and<br />

Admiral Ackbar (8.2%), are brands that now sit inside<br />

the Catchment stable. The bigger brew system at the<br />

Tamborine Mountain venue will enable Catchment<br />

to bring its brewing back in house, rather than<br />

contracting brewing elsewhere to meet demand.<br />

The Darling & Co purchase provided Catchment with<br />

access to a busy hospitality strip and the opportunity<br />

to tweak the mix of beers on tap to expose thousands<br />

of beer drinkers to Catchment’s products every week -<br />

and even more on game days.<br />

<strong>QHA</strong> REVIEW | 53


A CRAFTY BUNCH<br />

<strong>QHA</strong> REVIEW | 54<br />

Keeping to Catchment’s theme of “by locals, for locals,<br />

everywhere” there is now a range of beers on offer at<br />

Darling & Co designed specifically to suit the crowd,<br />

including the popular Lang Park Lager.<br />

Matt said Catchment Brewing Co was now looking to<br />

invest in freehold property with large-scale hospitality<br />

venues in the inner city as opportunities arise, noting<br />

there are a lot of distressed assets available.<br />

He said this process would diversify the asset base of<br />

the business and provide a ready-made market for the<br />

various beer brands it owned.<br />

Catchment is also considering a step into the retail<br />

space and the creation of premium craft beer bottle<br />

shops where independently-owned breweries could<br />

better display their wares,” Matt said.<br />

With National IPA Day coming up August, The<br />

Catchment Brewing Co has joined forces with Helios<br />

Brewing to produce Harpy, a Double Hopped West<br />

Coast IPA that will be available for purchase at both<br />

brewery’s venues and their websites this month.<br />

It has also collaborated with the team at the new<br />

Queensland Ballet facility opening at West End to<br />

supply beverages for its events as well as a number of<br />

well-known Brisbane restaurants, sporting groups and<br />

charities.<br />

When it comes to feedback from industry experts,<br />

Catchment’s beers are proving popular with the beer<br />

judges too.<br />

Among the brewery’s list of achievements, its Cocktail<br />

Series Mojito Sour earned its first International Trophy<br />

and Gold Medal for best beer from Australia at the<br />

Concours International De Lyon in France in May,<br />

while its Whynot Lager earned Bronze at the 2021<br />

Royal Queensland Food & Wine Show Beer Awards,<br />

its Night Fever American-Style Black Ale earned silver<br />

in the 2021 Indies, and its Vulture IPA and Cow Tipper<br />

Cream Stout earned Bronze.<br />

The Catchment Brewing Co is at 150 Boundary St in<br />

West End (www.catchmentbrewingco.com.au).<br />

Fortitude Brewing Co is at 165 Long Rd, Tamborine<br />

Mountain (fortitudebrewing.com.au).<br />

Darling & Co is at 157 Given Terrace, Paddington<br />

(darlingpaddington.com.au)


One<br />

attendee will<br />

win a FREE<br />

keg for their<br />

venue!<br />

NEXT<br />

Free<br />

EVENT<br />

ST GEORGE<br />

11 OCTOBER 2022<br />

Receive invaluable insights from industry leaders to increase<br />

profitability at your venue, providing you with tangible ideas on<br />

how to make savings and increase efficiencies in your pub.<br />

Email names and dietary requirements to<br />

rsvp@qha.org.au or phone 3221 6999 to register.<br />

WORK ON YOUR<br />

B U S I N E S S<br />

NOT JUST IN IT


A CRAFTY<br />

BUNCH<br />

W H Y N O T S T O C K & S U P P O R T<br />

4 Hearts Brewing<br />

The first brewery to open its doors in<br />

Ipswich in over 100 years, 4 Hearts’<br />

brew masters are committed to<br />

premium local ingredients and<br />

profound taste. Preservative free and<br />

all natural they use the highest quality<br />

ingredients to consistently deliver a<br />

tasty beer every brew. Our core range<br />

features modern spins on traditional<br />

brews while our ever growing range<br />

of seasonal beers takes things to<br />

more adventurous levels, utilising<br />

local seasonal produce as inspiration<br />

(honey, rosella or carrots anyone…)<br />

0439 439 710<br />

4heartsbrewing.com<br />

Ballistic Beer Co.<br />

At Ballistic we have a simple theory.<br />

Fresh beer is the best beer. That’s<br />

why we brew in small batches, more<br />

frequently, and store it cold so you get<br />

the same blast of flavour our brewers<br />

do. Our pale ales, lagers, IPAs, sours<br />

and special releases will blow away<br />

the traditional ideas and expectations<br />

of what beer should be.<br />

Set in an old World War II<br />

ammunitions factory in the historic,<br />

industrial suburb of Salisbury Ballistic<br />

HQ is home to a team of innovative<br />

brewers who believe everyone should<br />

have the chance to enjoy a well<br />

crafted, quality beer.<br />

07 3277 6656<br />

ballisticbeer.com<br />

Helios Brewing Company<br />

Helios is the sun god of Greek myths.<br />

Each morning the rising sun marks<br />

Helios’ crossing over into the mortal<br />

world, driving a chariot drawn by<br />

wild horses that only he can control.<br />

Helios Brewing Company harnesses<br />

the sun’s power to sustainably create<br />

craft beer. Our brewing infrastructure<br />

has been custom-designed to<br />

maximise energy and water efficiency,<br />

minimize waste and carbon-footprint<br />

while capitalising upon Queensland’s<br />

renewable natural resources. We brew<br />

beers that are malt-forward, balanced,<br />

and intense using only the best<br />

ingredients, impeccable technique and<br />

sustainable practices.<br />

07 3392 9739<br />

heliosbrewing.com.au<br />

<strong>QHA</strong> REVIEW | 56<br />

Slipstream Brewing<br />

Slipstream Brewing is an<br />

independently owned brewery based<br />

in Brisbane. We are a small but<br />

passionate team, producing some of<br />

the most accessible and sessionable<br />

craft beers in Australia. We’re the<br />

missing gap between bland beer and<br />

wanky beer, our beers hit the bullseye,<br />

brewed with nothing but pure flavour<br />

in mind. Hops are the heroes and<br />

we milk them for all their worth. We<br />

love the freshness, juiciness the zing<br />

and the zest. One sip, it tastes so<br />

good – capture that feeling and fill the<br />

fridge with it. Beer is the last thing you<br />

should settle on, so come and get<br />

caught in Slipstream.<br />

07 3892 4582<br />

slipstreambrewing.com.au<br />

Burleigh Brewing Co<br />

Founded in 2006 by Peta and Brennan<br />

Fielding, Burleigh Brewing was one of<br />

the first independent craft breweries in<br />

QLD. Now celebrating 15 year of the<br />

brand, Burleigh Brewing has upgraded<br />

their Taphouse in Burleigh Heads, won<br />

countless awards for both business<br />

and beer (a testament to their shared<br />

and individual strengths), grown to a<br />

team of 70, and in their own humble,<br />

hard-working way, helped transform<br />

the Gold Coast’s craft brewing scene<br />

into one of the most vibrant and<br />

thriving in the country.<br />

07 5593 6000<br />

burleighbrewing.com.au<br />

Terella Brewing<br />

Terella means “Little Earth”, and<br />

we’re building our vision of a dream<br />

brewery, drawing inspiration from<br />

science, a serious love of beer, and our<br />

connection to the local land.<br />

We’ve planted ourselves in North Arm,<br />

a rural setting between the hinterland<br />

and farms of the Sunshine Coast,<br />

surrounded by crops and free roaming<br />

cattle. Our concept is based on a<br />

sustainable cycle, producing what we<br />

need and using what we produce.<br />

22 rotational taps and a new exciting<br />

beer released every week! Pushing<br />

the limits of Hops and Grains to<br />

produce quality small batch brews for<br />

enjoyment.<br />

0492 929 357<br />

sales@terellabrewing.com.au<br />

terellabrewing.com.au


Q U E E N S L A N D L O C A L S<br />

A CRAFTY<br />

BUNCH<br />

Your Mates<br />

Your Mates isn’t just a brand, it’s<br />

a lifestyle. Drinking good beer with<br />

good mates and having a bloody<br />

good time. We believe these simple<br />

pleasures are much sweeter with a<br />

good beer in hand. Mateship is our<br />

founding principle, it’s why we exist<br />

and encompasses everything we do.<br />

Our beers are represented by a few<br />

legendary characters we’ve all met<br />

in our lives, with distinct personalities<br />

matching their flavour styles. Our vision<br />

is to inspire mateship through great<br />

beers, and our mission is to build<br />

an inclusive beer community at our<br />

brewery on the Sunshine Coast, our<br />

beautiful backyard in Queensland and<br />

beyond!<br />

0456 492 889<br />

yourmatesbrewing.com<br />

Felons Brewing Co<br />

Founded by Brisbane locals, Felons<br />

Brewing Co. is a modern-day brewery<br />

proudly positioned on the banks of the<br />

Brisbane River. Our brewery is nestled<br />

down under the Story Bridge, within<br />

Howard Smith Wharves. We truly<br />

believe that beer is what binds us all<br />

to this great part of the world and as<br />

proud brewers, we believe in brewing<br />

with passion and freedom.<br />

07 3188 9090<br />

felonsbrewingco.com.au


W H Y N O T S T O C K & S U P P O R T<br />

A CRAFTY<br />

BUNCH<br />

Brouhaha<br />

In 2016, four Sunny coast locals set<br />

out to build their ultimate brewpub. One<br />

that produced premium quality beer<br />

and serviced fresh, local food. Cut to<br />

today, Brouhaha has expanded to Aura<br />

with a seaside production brewery &<br />

taproom, making Maleny the pilot kit for<br />

new and bespoke seasonal brews.<br />

toby@brouhahabrewery.com.au<br />

0405 707 975<br />

brouhahabrewery.com.au<br />

Revel Brewing Co.<br />

We are proud to be one of<br />

Queensland’s best independent<br />

breweries consistently producing<br />

Australian & International award<br />

winning beers.<br />

Bringing brewing back to Bulimba<br />

where the original Eagle Brewery<br />

resided in 1883 and the essence of<br />

QLD brewing began. Our beers are<br />

bursting with flavour and personality<br />

whilst possessing drinkability for<br />

everyone.<br />

Come and be a part of the Revel-ution!<br />

Matthew Flexman<br />

matt@revelbrewingco.com.au<br />

Boiling Pot Brewing Co.<br />

Everything we do at Boiling Pot<br />

Brewing Co. is influenced by our<br />

birthplace, Noosa, with all its beauty,<br />

nature and damn fine beer-drinking<br />

weather.<br />

We named the brewery in honour of the<br />

first headland in Noosa National Park,<br />

Boiling Pot, if you know it, you know it.<br />

If we could bottle the feeling you get at<br />

Boiling Pot, it’d be a bestseller.<br />

At Boiling Pot, we take what we do<br />

seriously but we know we’re not<br />

saving the world. Our mission is<br />

simple: to make life that little bit better<br />

for beer drinkers, one beer at a time.<br />

#cheerseverybody<br />

0414 415 920<br />

boilingpotbrewingco.com.au<br />

<strong>QHA</strong> REVIEW | 58<br />

Granite Belt Brewery<br />

Granite Belt Brewery is a small batch<br />

brewery with a passion for creating<br />

unique, full flavoured beers that are<br />

perfect for every occasion. Our beers<br />

are made purely... to be enjoyed.<br />

We brew and bottle everything onsite<br />

in Stanthorpe on the Granite Belt, and<br />

is available for wholesale distribution<br />

07 4681 1370<br />

granitebeltbrewery.com.au<br />

The Catchment Brewing Co<br />

Catchment Brewing Co, located in a<br />

beautiful art deco building in West End<br />

is a fully functioning brewery, bar and<br />

restaurant and your one stop shop for<br />

all things craft beer, awesome food or<br />

functions.<br />

Whether sampling the medal winning<br />

core range beers named after iconic<br />

streets in the local catchment or the<br />

seasonal smash hits that will amaze<br />

you, it’s well worth a visit for a taste of<br />

West End.<br />

Catchment Brewing Co - For locals,<br />

by locals, everywhere.<br />

07 3846 1701<br />

bookings@catchmentbrewingco.com.au<br />

catchmentbrewingco.com.au


Paul St John-Wood PUB TALK<br />

BE VIGILANT<br />

Live Music Australia Grants<br />

Program<br />

We anticipate the fifth round of<br />

funding for the Live Music Australia<br />

Program to be called imminently.<br />

The Live Music Australia Program<br />

was developed post pandemic to<br />

bring more live music to Australian<br />

communities and provides funding<br />

to applications that support quality<br />

original Australian live music that is<br />

professionally staged, with a focus<br />

on small to medium venues. The<br />

Australian Government will provide<br />

a total of $20 million over four years<br />

for the Live Music Australia program.<br />

There will be $2.5 million funding<br />

available in each round. Your venue<br />

could be eligible to access these<br />

grants ranging from $5,000 to<br />

$100,000. To check your eligibility<br />

and to apply for funding visit https://<br />

www.arts.gov.au/funding-andsupport/live-music-australia.<br />

<strong>QHA</strong> Regional Board Meeting –<br />

Longreach<br />

Thank you to the Hoteliers and<br />

<strong>QHA</strong> Partners who attended the<br />

<strong>QHA</strong> Regional Board Meeting at the<br />

Longreach Tourist Park in August.<br />

The Regional Board Meeting<br />

continues to be an integral event<br />

on the annual calendar for <strong>QHA</strong><br />

Board Members and key staff to<br />

visit regions and converse directly<br />

with hoteliers to understand their<br />

challenges and concerns.<br />

Minors on Premises<br />

With the end of another school<br />

year approaching it is timely to<br />

remind licensees to remain vigilant<br />

for minors on the premises. With<br />

half of the graduating year level<br />

being only 17-years-old these<br />

minors are now more inclined to<br />

try and enter a licensed premises<br />

to join their friends from the<br />

same grade who are of legal<br />

age. Add to this the prevalence<br />

and accessibility of fake ID’s, it is<br />

becoming increasingly difficult to<br />

ensure these non-exempt minors<br />

do not enter the premises to<br />

consume alcohol with their friends.<br />

Rockhampton Region Hoteliers<br />

Meeting – Bartletts Tavern<br />

On Tuesday 23 August the <strong>QHA</strong><br />

held the Rockhampton Hoteliers<br />

Meeting for publicans from around<br />

the region at Bartletts Tavern.<br />

The event featured presentations<br />

from a range of <strong>QHA</strong> corporate<br />

partners and <strong>QHA</strong> representatives.<br />

Thank you to the hoteliers and<br />

their key staff who were able to<br />

take time out of their businesses<br />

to attend the meeting, and thank<br />

you to David Schultz and the team<br />

at Bartletts Tavern for hosting<br />

another great <strong>QHA</strong> event in Central<br />

Queensland.<br />

Reminder of remote selfexclusions<br />

for gambling<br />

We have recently been contacted<br />

by a number of operators<br />

questioning the legitimacy of<br />

remote self-exclusion requests<br />

they have received by email.<br />

Licensees are reminded that<br />

remote self-exclusions can only<br />

be requested through government<br />

funded gambling help services<br />

and when the request is made<br />

with the completed remote<br />

self-exclusion authority and<br />

identification form, exclusion form<br />

3A, a clear digital photo of the<br />

person along with a copy of their<br />

photo identification, then they must<br />

be accepted and implemented at<br />

your venue. Following receipt of<br />

the aforementioned documentation<br />

from a gambling help service the<br />

venue is then required to complete<br />

and return exclusion form 3B to the<br />

individual and to the gambling help<br />

service via email and then complete<br />

form 3G – register of excluded<br />

persons. If a venue receives a<br />

request for exclusion which does<br />

not contain all of the necessary<br />

documentation, or the request is<br />

made from a third party which is<br />

not a gambling help service then<br />

the venue is not required to accept<br />

the exclusion at that point.<br />

<strong>QHA</strong> REVIEW | 59


WINE<br />

with John Rozentals<br />

WIRRA WONDERS<br />

WHEN IT COMES TO NOTABLE AUSTRALIAN WINE REGIONS SOUTH AUSTRALIA’S<br />

MCLAREN VALE IS UP THERE WITH THE BEST.<br />

<strong>QHA</strong> REVIEW | 60<br />

A look at the tourism website for the region (www.<br />

mclarenvale.info/explore/drink) shows there are no less<br />

than 76 cellar door experiences to be had, with Wirra<br />

Wirra winery among them.<br />

The winery’s history stretches back to 1894 when<br />

a former South Australian state cricketer, Robert<br />

Srangways Wigley joined forces with a chook farming<br />

mate to try his hand at wine making.<br />

For the next thirty years the winery flourished, building<br />

a name for its shiraz which was exported back to the<br />

United Kingdom and beyond.<br />

When Rigley died in 1926, the winery died with him.<br />

The property fell into disrepair until it was bought and<br />

brought back to life by the Trott brothers, Greg and<br />

Roger, starting in 1969.<br />

Greg Trott, a farmer first and then a winemaker,<br />

became known in the region for his generous spirit and<br />

eccentric nature.<br />

Today’s winery features a giant catapult, built by the<br />

Wirra Wirra team as a post-humous tribute to their<br />

boss who died in 2005, aged 70.<br />

The story goes that Trott has been inspired by a trip<br />

to Great Britain and where he witnessed the giant<br />

trebuchet of Hew Kennedy of Acton Round Hall,<br />

Shropshire.<br />

He returned home with plans to moor a boat of<br />

Aldinga beach and line the cliff with catapults from<br />

various wineries to see who could hit the vessel with a<br />

hurled watermelon.<br />

Trott’s dream of a Wirra Wirra catapult was achieved in<br />

2009 and it has flung countless watermelons, including<br />

one filled with fireworks, into neighbouring paddocks,<br />

the occasional vineyard and one unlucky BBQ hut.<br />

For the staff at Wirra Wirra the legacy of Trott’s fun<br />

approach to life lives on – with a large sign welcoming<br />

them to work every day with the words: “Never give<br />

misery an even break, nor bad wine a second sip. You<br />

must be serious about quality, dedicated to your task<br />

in life, especially winemaking, but this should all be<br />

fun”.<br />

As we head towards the second half of 2022 Wirra<br />

Wirra is undergoing another transformation with longtime<br />

CEO Andrew Kay moving on after 16 years to be<br />

replaced by Matthew Deller.<br />

Emma Wood has taken on the role of Senior<br />

Winemaker too, replacing former chief winemaker Paul<br />

Smith who left several months ago.<br />

Deller, who became a Master of Wine in 2016, comes<br />

to the role from Villa Maria in New Zealand and Wood<br />

is moving from a role as Penfold’s senior winemaker in<br />

France.


TASTING NOTES<br />

WIRRA WIRRA Church Block<br />

Cabernet Sauvignon Shiraz<br />

Merlot 2020<br />

Church Block was the first wine<br />

the late Greg Trott produced under<br />

the Wirra Wirra label back in 1972.<br />

He took the name from one of the<br />

original vineyards, which runs next to<br />

the small Bethany Church (est. 1854)<br />

across the road from Wirra Wirra’s<br />

century-old ironstone cellars. Its rich<br />

red and black fruits fill the mouth.<br />

Raspberry, red currant and plum fruits<br />

are balanced with fine sandy tannins<br />

and cedar oak.<br />

Wirra Wirra is known for its biodynamic<br />

approach to farming – sheep roam the<br />

vineyard for weeks at a time, keeping the<br />

weeds and grass low, and fertilising the<br />

ground as they go.<br />

The home vineyard, stretching over 20<br />

hectares, features cabernet sauvignon,<br />

grenache, tempranillo and touriga<br />

nacional grape varieties that are put<br />

towards the winery’s Chook Block and<br />

RSW shiraz brands and the famous<br />

Church Block blend.<br />

Premium white grapes are sourced from<br />

vineyards in the colder climate of the<br />

Adelaide Hills for Wirra Wirra’s sauvignon<br />

blanc, riesling and chardonnay.<br />

Wirra Wirra Winery is at 255 Strout Rd,<br />

McLaren Vale. Visit www.wirrawirra.com<br />

WIRRA WIRRA Woodhenge<br />

McLaren Vale Shiraz 2020<br />

Deep garnet with bright ruby edges.<br />

After the volumes of dark plums,<br />

blackberries and florals (think<br />

violets), find all-spice and fruitcake<br />

notes, vanilla, toast and cocoa.<br />

Rich and full-bodied, the depth of<br />

fruit generosity is wrapped around<br />

grainy, well-structured tannins. The<br />

combination gives both volume and<br />

length to the palate. The characters<br />

of dusky-red ripe fruit, oak derived<br />

spices and cedar notes, and the<br />

savoury, mineral tannins have<br />

combined for layered complexity.<br />

Pleasingly, this very substantial<br />

wine remains fresh and youthful<br />

throughout, with the promise of great<br />

things to come.<br />

WIRRA WIRRA<br />

RSW 2018<br />

Deep ruby with crimson edges.<br />

Lifted raspberries, blueberries and<br />

blackberries are infused with dark<br />

chocolate and sweet spicy notes as<br />

well as hints of violets and French<br />

oak. There is a concentrated core<br />

of red and dark fruits with imbue<br />

weight and richness. These are fused<br />

with fine, chewy tannins. As well are<br />

savoury features of toasted barrels<br />

and of leather and cocoa characters.<br />

The elements of this wine comes in<br />

waves, producing a layered effect of<br />

depth, complexity and finesse.


TRADE DIRECTORY<br />

INSURANCE | RISK MANAGEMENT | CONSULTING<br />

Your trusted advisor, helping you identify the risks your<br />

business faces and finding the right insurance solution to<br />

protect the future of your business.<br />

Call: 1800 240 432<br />

www.ajg.com.au<br />

LIVE SPORT IN VENUES<br />

Foxtel Business delivers the magic of sport to venues –<br />

bringing people together, entertaining them and contributing<br />

to a boost in trade. And with over 50 live sports, there’s<br />

something for everyone. Serve your customers the best<br />

sporting action with Foxtel.<br />

P: 1300 761 056 www.foxtel.com.au/venues<br />

ADVERTISING & PROMOTION<br />

For more information on advertising and promoting your<br />

business in the <strong>QHA</strong> REVIEW contact Simon Cross.<br />

qhareview@qha.org.au<br />

or 0413 698 630<br />

- CALENDAR SEP/OCT 2022 -<br />

MARKET LEADING BRANDS IN EQUIPMENT<br />

No matter the size, shape or demands placed on your<br />

business, we have the ability to deliver equipment that is<br />

functional, adaptable and reliable. Convotherm, Waldorf,<br />

Waldorf Bold, Turbofan, Washtech.<br />

P: 1300 268 798 E: info@moffat.com.au<br />

Service department: 1300 264 217<br />

RESPONSIBLE MANAGEMENT OF LICENSED VENUES (RMLV)<br />

VIRTUAL CLASSROOM (ONLINE)<br />

06 <strong>Sept</strong> 14 <strong>Sept</strong> 15 <strong>Sept</strong> 16 <strong>Sept</strong><br />

27 <strong>Sept</strong> 29 <strong>Sept</strong> 29 <strong>Sept</strong> 06 Oct<br />

CLASSROOM BASED<br />

Brisbane 08 <strong>Sept</strong> Townsville 20 <strong>Sept</strong> Cairns 22 <strong>Sept</strong><br />

Member Price $395.00 / Non-Members $495.00<br />

<strong>QHA</strong><br />

MEMBER<br />

OFFER<br />

GAMING - VIRTUAL CLASSROOM (ONLINE)<br />

GAMING NOMINEE 05 <strong>Sept</strong> CLIENT LIAISON OFFICER 09 <strong>Sept</strong><br />

GAMING NOMINEE Members and Non-Members: $495.00<br />

CLO Member Price: $70.00 Non-Member: $90.00<br />

DHMS - CLASSROOM BASED<br />

DEVELOPING HOTEL MANAGEMENT SKILLS 12 <strong>Sept</strong> 13 <strong>Sept</strong><br />

DHMS Member Price $595.00 Non-Member: $719.00<br />

CITY PROPERTY SERVICES<br />

Over 25 years of commercial cleaning services | Triple certified<br />

Quality assured | EcoClean Certified using environmentally<br />

friendly products. Get 2 weeks free with any 12 month<br />

contract when mentioning this advert.<br />

Free Quotations P: 1300 630 636 or 07 3391 2005<br />

www.citypropertyservices.co<br />

BOOK TRAINING NOW <strong>QHA</strong> RTO 30826<br />

Visit www.qha.org.au or email training@qha.org.au or call 07 3221 6999


TRADE DIRECTORY<br />

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND<br />

Mullins’ hospitality team has unrivalled experience in the liquor<br />

and gaming sector, developed over 40 years. From greenfield<br />

applications and integrated developments to liquor and<br />

gaming compliance and employment advice - we are your<br />

one-stop-shop to ensure the best outcomes for your hotel.<br />

Curt Schatz, Managing Partner | Direct: 07 3224 0230<br />

Email: cschatz@mullinslawyers.com.au<br />

mullinslawyers.com.au<br />

STODDART<br />

Stoddart are one of Australia’s leading manufacturers and<br />

importers of a large range of world leading equipment for<br />

food service and bar applications.<br />

Darrin Miller<br />

P: 0417 867 979 E: dmiller@stoddart.com.au<br />

stoddart.com.au<br />

BUPA<br />

Refer your colleague to your Bupa<br />

health cover plan and get rewarded<br />

with a $100 e-gift card*. Plus get 9%<br />

monthly corporate discount when<br />

quote ID 2139463. *T&Cs apply.<br />

Call 1300 662 074,<br />

E: sales@bupa.com.au<br />

www.bupa.com.au/corporate/qha<br />

CASINO CONSOLES<br />

Footrest, slimline and cashless bases<br />

available. Casino Consoles, the only<br />

name you need when it comes to<br />

professional poker machine bases<br />

and screening.<br />

P: 07 3890 2969<br />

www.casinoconsoles.com.au<br />

SCIENTIFIC GAMES<br />

This new generation of exciting game<br />

content draws on the strength of<br />

Scientific Games to create one of<br />

the most dynamic game libraries<br />

in the market.<br />

P: 07 3458 9180<br />

www.sggaming.com/australia<br />

HOLDING REDLICH<br />

Full range of commercial legal services<br />

to assist the liquor and gaming<br />

industry, including all Liquor/Gaming<br />

applications and advisory, WHS,<br />

employment and property services.<br />

Robert Lyons<br />

P: 07 3135 0559<br />

E: Robert.Lyons@holdingredlich.com<br />

www.holdingredlich.com<br />

ELECTRICA SOUND & VISION<br />

Trust the experts in CCTV / Facial<br />

Recognition, Alarm and access<br />

control Systems plus all your data<br />

needs. Get the competitive edge with<br />

the latest digital advertising displays,<br />

LED screens, Music and TV systems<br />

P: 0411 799 914<br />

darren@electrica.net.au<br />

www.electrica.net.au<br />

UNIQUELY CREATIVE IDEAS<br />

FOR YOUR BUSINESS<br />

We go above and beyond, whether<br />

it’s looking at an advertising<br />

campaign or a promotional<br />

concept. We develop creative<br />

solutions to grow your business.<br />

E: ideas@horseandwater.com.au<br />

www.horseandwater.com.au


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />

<strong>QHA</strong> REVIEW | 64<br />

ACCOMMODATION<br />

Student One Pty Ltd<br />

Ph: 07 3085 3050<br />

studentone.com<br />

ACCOUNTING/ TAX<br />

BDO Australia<br />

Ph: 07 3237 5999<br />

bdo.com.au<br />

HLB Mann Judd -<br />

Chartered Accountants<br />

Ph: 07 3001 8800<br />

hlb.com.au<br />

Prosperity Advisers QLD<br />

Ph: 07 3007 1971<br />

prosperity.com.au<br />

SW Accountants &<br />

Advisors<br />

Ph: 07 3085 0888<br />

sw-au.com<br />

Quantaco<br />

Ph: 02 8346 6000<br />

quantaco.co<br />

Clarity Management<br />

Ph: 3058 9732<br />

claritymg.com.au<br />

Hotel Accountants Pty Ltd<br />

Ph: 07 5560 8988<br />

hotelaccountants.com.au<br />

McGrathNicol<br />

Ph: 07 3333 9800<br />

mcgrathnicol.com<br />

Professional Client Services<br />

(QLD) P/L- Accountants &<br />

Business Advisors<br />

Ph: 07 3209 4452<br />

pcsqld.com.au<br />

ARCHITECTS / REPAIRS<br />

REFURBISHMENT/<br />

RECONSTRUCTION /<br />

CONSTRUCTION<br />

Ashley Cooper<br />

Construction<br />

07 3142 5915<br />

ashleycooper.com<br />

BSPN Architecture<br />

Ph: 07 3851 9100<br />

bpsn.com.au<br />

Open Projects<br />

Ph: 1800 461 421<br />

openprojects.com.au<br />

Paynters - Design &<br />

Construction<br />

Ph: 07 3368 5500<br />

paynters.com.au<br />

Rohrig Constructions<br />

Ph: 07 3257 4411<br />

rohrlg.com.au<br />

BWC Constructions Pty Ltd<br />

Ph: 0403 579 997<br />

bwcgroup.com.au<br />

Caughley & Co<br />

Ph: 0434 549 242<br />

caughleyco.com.au<br />

ICM Construction<br />

Ph: 1300 798 107<br />

icmco.com.au<br />

IQ Construct<br />

Ph: 3667 8202<br />

iqcontruct.com.au<br />

BEVERAGES<br />

Accolade Wines<br />

Ph: 07 3252 7933<br />

accolade-wines.com<br />

Brown-Forman<br />

Australia P/L<br />

Ph: 07 3010 2000<br />

brown-forman.com<br />

Campari Australia Pty Ltd<br />

Ph: 07 3253 1801<br />

camparigroup.com.au<br />

Carlton & United<br />

Breweries<br />

Ph: 07 3666 4104<br />

cub.com.au<br />

Coca-Cola Europacific<br />

Partners<br />

Ph: 13 26 53<br />

ccamatil.com<br />

Coopers Brewery<br />

Ph: 07 3275 3732<br />

coopers.com.au<br />

CUB Premium<br />

Beverages<br />

Ph: 07 3666 4104<br />

cub.com.au<br />

Diageo<br />

Ph: 07 3257 0800<br />

diageo.com<br />

Lion<br />

Ph: 07 3361 7400<br />

lionco.com<br />

Liquid Specialty<br />

Beverages<br />

Ph: 07 5440 2006<br />

liquidsb.com.au<br />

Pernod-Ricard Australia<br />

Ph: 07 3340 5471<br />

pernod-ricard.com<br />

Red Bull Australia<br />

Ph: 02 9023 2892<br />

redbull.com.au<br />

Samuel Smith & Son<br />

Ph: 07 3373 5777<br />

samsmith.com<br />

Southtrade International<br />

Ph: 07 3085 7418<br />

southtradeint.com.au<br />

Treasury Wine Estates<br />

Ph: 03 9685 8000<br />

treasurywineestates.com<br />

Your Mates Brewing<br />

Company<br />

Ph: 07 5329 4733<br />

yourmatesbrewing.com<br />

4 Hearts Brewing Co.<br />

Ph: 0428 236 436<br />

4heartsbrewing.com<br />

Heads of Noosa Brewing<br />

Co.<br />

Ph: 0401 399 625<br />

headsofnoosa.com.au<br />

Terella Brewing<br />

0408 920 759<br />

terellabrewing.com.au<br />

BUILDING SUPPLIES<br />

& SERVICES<br />

Bunnings<br />

Ph: 07 3452 5725<br />

bunnings.com.au<br />

EDUCATION, TRAINING<br />

& EMPLOYMENT<br />

Best Security - Security<br />

and Training<br />

Ph: 07 3212 8460<br />

bestsecurlty.net.au<br />

Frontier Leadership<br />

Ph: 0423 097 246<br />

frontierleadership.edu.au<br />

Federation Academy<br />

Ph: 0423 097 246<br />

federationacademy.edu.au<br />

Lighthouse Safety &<br />

Compliance<br />

Ph: 0422 669 631<br />

www.lighthousesafety.com.au<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

professionalhospitality.<br />

com.au<br />

MLKA Hospitality<br />

Recruitment<br />

Ph: 07 4128 8400<br />

mlkarecruitment.com.au<br />

TAFE Queensland<br />

Ph: 1300 308 233<br />

tafeqld.edu.au<br />

Tribe Workforce Solutions<br />

Ph: 07 3238 0808<br />

tribeworkforce.com.au<br />

Zenith Hospitality Staffing<br />

Solutions<br />

(07) 3002 4000<br />

zenithhospitality.com<br />

ENERGY GAS/POWER<br />

BOC Limited<br />

Ph: 07 3212 4135<br />

boc.com.au<br />

TransTasman<br />

Energy Group<br />

Ph: 1300 118 834<br />

tteg.com.au<br />

ELGAS<br />

Ph: 02 9672 0777<br />

elgas.com.au<br />

Horan and Bird<br />

Ph: 1300 467 262<br />

horanandbird.com.au<br />

Sun Flux Solar Australia<br />

Pty Ltd<br />

Ph: 0421 082 828<br />

sunfluxsolar.com.au<br />

FINANCES, BANKING,<br />

INSURANCE &<br />

INVESTMENTS<br />

Beyond Payments<br />

Ph: 07 3505 2217<br />

beyondpayments.com.au<br />

BDO Australia<br />

Ph: 07 3237 5999<br />

bdo.com.au<br />

Commonwealth Bank of<br />

Australia<br />

Ph: 0476 824 307<br />

CommBank.com.au<br />

Gallagher Insurance<br />

Brokers<br />

Brisbane: 07 3367 5000<br />

Nth QLD: 07 4753 5311<br />

Toowoomba: 07 4639 7102<br />

ajg.com.au<br />

Shift<br />

Ph: 0498 137 007<br />

shift.com.au<br />

Green Finance Group<br />

Ph: 0457 883 700<br />

greenfinancegroup.<br />

com.au<br />

GSA Insurance Brokers<br />

Ph: 02 8274 8138<br />

gsaib.com.au<br />

Waratah Debt Capital<br />

Ph: 0448 681 783<br />

waratahmanagement.<br />

com.au<br />

Westpac Banking<br />

Corporation<br />

Ph: 0438 701 195<br />

westpac.com.au<br />

Austcover<br />

Ph: 0412 286 511<br />

austcover.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

banktech.com.au<br />

BUPA - health insurance<br />

Ph: 134135<br />

(quote ID 2139463)<br />

bupa.com.au<br />

CTB & Co (Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Marmalade<br />

Ph: 0407 040 733<br />

withmarmalade.com.au<br />

Trinitas Australia Pty Ltd<br />

Ph: 1300 836 025<br />

trinitas3.com.au<br />

FOOD & ASSOCIATED<br />

BUSINESSES<br />

Bidfood Australia Limited<br />

Ph: 0434 939 134<br />

bidfood.com.au<br />

PFD Food Services<br />

Ph: 131 733<br />

pfdfoods.com.au<br />

Simon George and Sons<br />

Ph: 07 3717 1400<br />

simongeorge.com.au<br />

CTB & Co<br />

(Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Food and Agribusiness<br />

Network<br />

Ph: 0419 651 157<br />

foodagribusiness.org.au<br />

Goodrop Oils<br />

Ph: 0439 206 664<br />

goodropoils.com<br />

The Entertainment Group of<br />

Australia Pty Ltd<br />

Ph: 0413 035 482<br />

entertainment.com.au<br />

FURNITURE SUPPLY<br />

Table Top Innovations<br />

07 5532 7191<br />

tabletopinnovations.com.au<br />

GAMING AND RACING<br />

Ainsworth Game<br />

Technology P/L<br />

Ph: 07 3209 6210<br />

ainsworth.com.au<br />

Aristocrat Leisure<br />

Industries<br />

Ph: 07 3727 1600<br />

aristocrat.com.au<br />

IGT<br />

Ph: 07 3890 5622<br />

igt.com.au<br />

Konami Australia<br />

Ph: 02 9666 3111<br />

konamiaustralia.com.au


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

MAX<br />

Ph: 0436 839 857<br />

max.com.au<br />

PVS Australia Pty Ltd<br />

Ph: 03 8671 1900<br />

pvsoz.com.au<br />

Light & Wonder<br />

Ph: 02 9773 0299<br />

explore.lnw.com<br />

Simtech<br />

Ph: 07 5596 6993<br />

simtechcreations.com<br />

Tabcorp Keno<br />

Ph: 07 3243 4113<br />

tabcorp.com.au<br />

TAB<br />

Ph: 1800 823 888<br />

tab.com.au<br />

UTOPIA Gaming Systems<br />

Ph: 1800 200 201<br />

utopiagaming.com.au<br />

Australian Pokie Consoles<br />

Ph: 0413 261 777<br />

clubsandpubs.com.au<br />

HOSPITALITY<br />

CONSULTANTS<br />

AHS Hospitality<br />

Ph: 07 5512 6143<br />

ahshospitality.com.au<br />

DASK Entertainment<br />

Group Pty Ltd<br />

Ph: 0452 640 418<br />

daskentertainment.com.au<br />

DNS Specialist Services<br />

Ph: 0433 906 809<br />

dnsspecialistservices.com.au<br />

DWS Hospitality Specialists<br />

Ph: 07 3878 9355<br />

dws.net<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

professionalhospitality.<br />

com.au<br />

Sculpture Hospitality<br />

Queensland<br />

Ph:0427 532 925<br />

sculpturehospitality.com<br />

HOTEL ENTERTAINMENT<br />

Fox Sports<br />

Ph: 0403 061 412<br />

foxsports.com.au<br />

Foxtel for Business<br />

Ph: 1300 720 630<br />

austar.com.au<br />

Sky Channel<br />

Ph: 07 3228 6344<br />

Freecall: 1800 251 710<br />

skychannel.com.au<br />

The Card Network<br />

Ph: 1300 375 346<br />

thecardnetwork.com.au<br />

Damian’s Games<br />

Ph: 0412 726 688<br />

accounts@damian.com.au<br />

Grub Lab<br />

Ph: 0437 875 134<br />

grublab.io<br />

Nightlife - Music & Video<br />

Freecall: 1800 679 748<br />

nightlife.com.au<br />

Pro Score - Sporting<br />

Promotions<br />

Ph: 0431 366 800<br />

proscore.com.au<br />

Rooks Entertainment<br />

Ph: 07 4068 8633<br />

rooks-entertainment.com.au<br />

HOTEL & BAR SUPPLIES<br />

BOC Limited -Gas/<br />

Reticulation Supply<br />

Ph: 07 3212 4322<br />

boc.com.au<br />

Reward Hospitality<br />

Ph: 07 3341 5929<br />

rewardhospitality.com.au<br />

Stoddart<br />

Ph: 0437 576 447<br />

stoddart.com.au<br />

HOTEL BROKERS /<br />

REAL ESTATE /<br />

PROPERTY VALUERS<br />

<strong>QHA</strong> PLATINUM PARTNERS<br />

<strong>QHA</strong> DIAMOND PARTNERS<br />

<strong>QHA</strong> GOLD PARTNERS<br />

Marmalade<br />

Ph: 0407 040 733<br />

withmarmalade.com.au<br />

Now Book It<br />

Ph: 1800 265 726<br />

nowbookit.com<br />

Nuvho<br />

Ph: 07 3357 9951<br />

nuvho.com<br />

Prostaff Events Pty Ltd<br />

Ph: 07 3061 8644<br />

facebook.com/Prostaff-Events<br />

Queensland Risk<br />

Ph: 0408 840 969<br />

E: franz@qrisk.consulting<br />

Off Market Hotels<br />

Chris Cameron<br />

Ph: 0477 271 875<br />

offmarkethotels.com.au<br />

Power Jeffrey & Co -<br />

Hotel Brokers<br />

Ph: 07 3832 6000<br />

powerjeffrey.com.au<br />

CRE Brokers<br />

Ph: 07 5371 0165<br />

crebrokers.com<br />

HTL Property<br />

Ph: 02 8016 3810<br />

htlproperty.com.au<br />

JLL<br />

Ph: 07 3231 1311<br />

jll.com.au<br />

BDO Australia<br />

BSV<br />

CashZone<br />

H&L Australia<br />

Off Market Hotels<br />

13cabs<br />

Best Security<br />

Beyond Payments<br />

BOC Limited<br />

BSPN Architecture<br />

Coopers Brewery<br />

Grayza<br />

Green Finance Group<br />

GSA Insurance<br />

Brokers<br />

HLB Mann Judd<br />

<strong>QHA</strong> SILVER PARTNERS<br />

Prosperity<br />

Advisers QLD<br />

PVS Australia<br />

Simon George & Sons<br />

Tanda<br />

<strong>QHA</strong> BRONZE PARTNERS<br />

Liquid Specialty<br />

Beverages<br />

me&u<br />

MSL Solutions<br />

Open Projects Group<br />

Paynters<br />

Platypus Print<br />

Packaging<br />

Power Jeffrey and<br />

Company<br />

Quantaco<br />

Rohrig Constructions<br />

Trans Tasman Energy<br />

Group<br />

UTOPIA Gaming<br />

Systems<br />

Your Mates Brewing<br />

Company<br />

Red Bull Australia<br />

Secure Access I.T.<br />

Shift<br />

Simtech<br />

Southtrade<br />

International<br />

SW Accountants<br />

& Advisors<br />

The Card Network<br />

Waratah Debt Capital<br />

<strong>QHA</strong> REVIEW | 65


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

APPROVED<br />

MANAGER’S<br />

LICENCE<br />

RESPONSIBLE MANAGEMENT<br />

OF LICENSED VENUES<br />

TRAINING<br />

“HONESTLY THE BEST TRAINING<br />

SESSION! FUN AND LIGHT-HEARTED<br />

WHILE BEING VERY INFORMATIVE AND<br />

KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />

OTHER COURSES OFFERED:<br />

Online RSA/RSG Training<br />

Gaming Nominee Training<br />

Employment Relations Training<br />

Employment Relations Webinar<br />

Responsible Management of Licensed Venues<br />

Training is a mandatory training requirement<br />

for those applying for a liquor licence, and<br />

applicants for an Approved Manager’s Licence.<br />

Training is offered face to face at regional<br />

centres throughout Queensland.<br />

LEGAL<br />

Mullins<br />

Ph: (07) 3224 0222<br />

mullinslawyers.com.au<br />

Corrs Chambers<br />

Westgarth – Lawyers<br />

Ph: 07 3228 9778<br />

corrs.com.au<br />

Holding Redlich<br />

Ph: 07 3135 0500<br />

holdingredlich.com<br />

HopgoodGanim Lawyers<br />

Ph: 0419 762 469<br />

hopgoodganim.com.au<br />

MBA Lawyers<br />

Ph: 07 5619 7319<br />

mba-lawyers.com.au<br />

Ramsden Lawyers<br />

Ph: 07 5554 1964<br />

ramsdenlaw.com.au<br />

Sparke Helmore Lawyers<br />

Ph: 07 3016 5014<br />

sparke.com.au<br />

LIQUOR<br />

BUYING GROUPS<br />

Bottlemart<br />

Ph: 1300 733 504<br />

bottlemart.com.au<br />

Independent Liquor<br />

Group<br />

Ph: 07 3713 2751<br />

ilg.com.au<br />

Liquor Legends<br />

Ph: 07 3107 7422<br />

liquorlegends.com.au<br />

LIQUOR<br />

WHOLESALE GROUPS<br />

ALM (Australian Liquor<br />

Marketers)<br />

Brisbane: 07 3489 3600<br />

Townsville: 07 4799 4022<br />

Cairns: 07 4041 6070<br />

almliquor.com.au<br />

Your Mates Brewing<br />

Company<br />

Ph: 07 5329 4733<br />

yourmatesbrewing.com<br />

4 Hearts Brewing Co.<br />

Ph: 0428 236 436<br />

4heartsbrewing.com<br />

Terella Brewing<br />

0408 920 759<br />

terellabrewing.com.au<br />

MSL Solutions<br />

Ph: 0448 134 625<br />

mslsolutions.com<br />

Banktech<br />

Ph: 1800 080 910<br />

banktech.com.au<br />

Bepoz Retail Solutions<br />

Ph: 1300 023 769<br />

bepoz.com.au<br />

Harris Data Systems<br />

Ph: 07 5535 7677<br />

harrisdata.com.au<br />

MyVenue Pty Ltd<br />

Ph: 0447 129 873<br />

myvenue.com/pubs-cafes-bars<br />

PRINTING / PACKAGING<br />

Platypus Print Packaging<br />

Ph 07 3352 0300<br />

platys.com.au<br />

SECURITY / CLEANING<br />

Best Security<br />

Ph: 07 3212 8460<br />

bestsecurity.net.au<br />

CMBM Facility Services<br />

Ph: 07 3391 1040 /<br />

0419 708 715<br />

cmbm.com.au<br />

Future Business Technology<br />

Group<br />

Ph: 1300 706 155<br />

fgtgroup.com.au<br />

Lotus Commercial Pty Ltd<br />

Ph: 1300 653 536<br />

lotusfilters.com.au<br />

Luxxe Outsourced Hotel<br />

Services<br />

Ph: 03 8761 9156<br />

luxxe.com.au<br />

Tru Security Services<br />

Phone: 0452 377 662<br />

trusecurity.com.au<br />

SUPERANNUATION<br />

HOSTPLUS<br />

Ph: 1300 467 875<br />

hostplus.com.au<br />

TECHNOLOGICAL<br />

PRODUCTS & SERVICES<br />

BSV<br />

Ph: 1300 244 727<br />

bigscreenvideo.com.au<br />

Grayza<br />

Ph: 1300 944 131<br />

grayza.com<br />

Cherry Hub Pty Ltd<br />

Ph: 0409 548 276<br />

cherryhub.com.au<br />

Chewzie Table Ordering<br />

Ph: 1300 243 994<br />

chewzie.me/<br />

DQ VIP Systems<br />

Ph: 0448 749 008<br />

getdqd.com<br />

Future Business Technology<br />

Group<br />

Ph: 1300 706 155<br />

fgtgroup.com.au<br />

IDU Technologies Pty Ltd<br />

mitch@idu-identification.com<br />

idu-identification.com<br />

JB Hi-Fi Commercial<br />

Division<br />

Ph: 07 3360 9925<br />

jbhifi.com.au<br />

Klackit<br />

Ph: 0404 840 858<br />

klackit.com<br />

Mr Yum<br />

Ph: 0448 504 121<br />

mryum.com.au<br />

MyVenue Pty Ltd<br />

Ph: 0407329 953<br />

myvenue.com<br />

onPlatinum ICT<br />

Ph: 0402 281 561<br />

onplatinum.com.au<br />

Qantum Network Pty Ltd<br />

Ph: 0417 125 566<br />

qantumnetwork.com.au<br />

Scantek Solutions<br />

Ph: 1300 552 106<br />

scantek.com.au<br />

TableTime Pty Ltd<br />

Ph: 0405 052 682<br />

tabletime.com.au<br />

Ticket Solutions Pty Ltd<br />

Ph: 3503 6806<br />

oztix.com.au<br />

Vix Vizion Pty Ltd<br />

0413 026 918<br />

vixvizion.com<br />

Whats Doing App<br />

Ph: 0404 561 895<br />

whatsdoingapp.com<br />

13001 COMMS Pty Ltd<br />

Ph: 1300 126 667<br />

13001comms.com.au<br />

TRANSPORT<br />

For more information please contact the<br />

<strong>QHA</strong> Training Centre<br />

Ph: 07 3221 6999 Fax: 07 3221 6649<br />

Email: training@qha.org.au<br />

Web: www.qha.org.au<br />

POINT OF SALE /<br />

PAYMENTS<br />

Beyond Payments<br />

Ph: 0408 730 455<br />

beyondpayments.com.au<br />

CashZone<br />

Ph: 0466 148 752<br />

cashzoneatm.com.au<br />

H&L Australia Pty Ltd<br />

Ph: 0407 975 411<br />

hlaustralia.com.au<br />

me&u<br />

Ph: 02 9057 8500<br />

meandu.com.au<br />

Secure Access I.T.<br />

1300 880 565<br />

secureaccess.com.au<br />

Tanda<br />

Ph: 1300 859 117<br />

tanda.co<br />

Compassify Pty Ltd<br />

Ph: 0406 624 677<br />

compassify.com.au<br />

A.P. Eagers Limited<br />

Ph: 07 3109 6731<br />

apeagers.com.au<br />

13cabs<br />

Ph: 132 227<br />

13cabs.com.au<br />

WASTE MANAGEMENT<br />

Bottlecycler (QLD) Pty Ltd<br />

Ph: 1300 306 039<br />

bottlecycler.com<br />

Envirobank Recycling<br />

Ph: 07 3063 7677<br />

envirobank.com.au

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