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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
S e p t e m b e r 2 0 2 2 e d i t i o n<br />
island time<br />
EXPLORING ECO TOURISM AT LADY ELLIOT<br />
FEATURE:<br />
RATTLE N HUM IN NORTH QUEENSLAND<br />
INSIGHTS:<br />
VISIT THE HOME OF THE MANTAS<br />
ACCOMMODATION:<br />
JW MARRIOTT’S WINNING WAYS
MEMBERS FIRST<br />
MEMBERS FIRST<br />
MEMBERS FIRST<br />
MEMBERS FIRST<br />
MEMBERS FIRST<br />
MEMBERS FIRST<br />
MEMBERS FIRST<br />
Hostplus is a top performing industry super fund that puts you first.<br />
We give profits back to our members, not shareholders.<br />
Compare Hostplus<br />
General advice only. Consider the relevant Hostplus PDS and TMD at hostplus.com.au, and your objectives, financial situation and needs, which have not been accounted for.<br />
Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund ABN 68 657 495 890, MySuper No 68 657 495 890 198. HP1966
<strong>QHA</strong> President Tom McGuire, Mayor of<br />
Winton Gavin Baskett and <strong>QHA</strong> CEO Bernie<br />
Hogan enjoying dinner at the Tattersalls<br />
Hotel, Winton.<br />
CENTRE OF THE COMMUNITY<br />
I URGE ALL OF<br />
OUR MEMBERS<br />
TO NOT LOSE<br />
SIGHT OF THE<br />
GOOD THAT EACH<br />
AND EVERY ONE<br />
OF YOU DO IN<br />
YOUR LOCAL<br />
COMMUNITIES<br />
This editorial is being written whilst I am waiting for a plane in the Longreach Airport<br />
and it is occasion for me to once again marvel at how the hotels right across<br />
Queensland fill such an important role in our communities.<br />
The <strong>QHA</strong> each year take at least one of our Board Meetings into the regional parts of<br />
Queensland – particularly to those parts of the state that need a bit of a helping hand.<br />
We have visited towns and cities across the state over the years, but to see members<br />
of our industry who had never visited before be blown away by the businesses in the<br />
central west is a true privilege.<br />
The pubs, accommodation and tourism businesses in the towns of Longreach,<br />
Winton and Ilfracombe welcomed us, as they have locals and tourists alike for many<br />
years.<br />
It has hit home how they all provide the community centre that is desperately needed.<br />
These businesses give locals a place to congregate, employ locals so they don’t need<br />
to leave town to find work and support all types of charities and sporting endeavours.<br />
Without these institutions, life would be substantially worse in regional areas.<br />
The message for this month is very simple. Whilst we need many reforms in our<br />
industry and we are often distracted by administrative headaches and bureaucracy, I<br />
urge all of our members to not lose sight of the good that each and every one of you<br />
do in your local communities.<br />
The <strong>QHA</strong> looks forward to getting out again to support our members, train the next<br />
local legends of our industry, and provide the very best advice to you all.<br />
BERNIE HOGAN<br />
<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />
<strong>QHA</strong> REVIEW | 3
FEATURE:<br />
RATTLE N HUM IN NORTH QUEENSLAND<br />
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
S e p t e m b e r 2 0 2 2 e d i t i o n<br />
EXPLORING ECO TOURISM AT LADY ELLIOT<br />
INSIGHTS:<br />
VISIT THE HOME OF THE MANTAS<br />
ACCOMMODATION:<br />
JW MARRIOTT’S WINNING WAYS<br />
island time<br />
o u r c o v e r :<br />
Lady Elliot Island<br />
Eco Resort.<br />
Photo: Tourism and<br />
Events Queensland.<br />
3 EDITOR’S LETTER<br />
5 CONTRIBUTORS<br />
S e p t e m b e r 2 0 2 2 e d i t i o n<br />
<strong>QHA</strong><br />
Level 14, 270 Adelaide Street<br />
Brisbane, Queensland 4000<br />
GPO Box 343<br />
Brisbane, Queensland 4001<br />
Phone: 07 3221 6999<br />
1800 177 594<br />
Fax: 07 3221 6649<br />
Web: www.qha.org.au<br />
Email: info@qha.org.au<br />
ce ours<br />
8.30am – 5.00pm Monday to Friday<br />
President<br />
Mr Tom McGuire AM<br />
Senior ice President<br />
Mr Richard Deery<br />
ice Presidents<br />
Mr Scott Armstrong<br />
Mr Brad Fitzgibbons<br />
Mr Matthew Coorey<br />
Chief Executive and Editor<br />
Mr Bernie Hogan<br />
www.qha.org.au<br />
6 NEWS<br />
20 FEATURE<br />
RATTLE N HUM<br />
26 INSIGHTS<br />
LADY ELLIOT ISLAND<br />
44 ACCOMMODATION<br />
50 TOP DROP<br />
52 A CRAFTY BUNCH<br />
CATCHMENT BREWERY<br />
61 WINE<br />
62 TRADE DIRECTORY<br />
64 PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> REVIEW | 4<br />
<strong>QHA</strong> REVIEW is published by the Queensland<br />
Hotels Association ABN 54 878 166 941.<br />
All information is correct at time of going to press.<br />
The publishers cannot accept responsibility for<br />
errors in articles or advertisements, or unsolicited<br />
manuscripts, photographs or illustrations.<br />
The opinions and words of the authors do not<br />
necessarily represent those of the publisher. All<br />
rights reserved. Reproduction in part or whole is<br />
strictly prohibited without prior permission.<br />
EDITORIAL & ADVERTISING<br />
For all editorial and advertising queries:<br />
Simon Cross 0413 698 630<br />
qhareview@qha.org.au
DAMIAN STEELE<br />
<strong>QHA</strong> Industry<br />
Engagement<br />
Manager<br />
A hospitality industry<br />
professional with over<br />
30 years’ experience<br />
in liquor, gaming and<br />
operations. Damian<br />
has a strong focus<br />
on compliance and<br />
legislation.<br />
THERESE KELLY<br />
<strong>QHA</strong> Training Manager<br />
An experienced VET<br />
sector professional,<br />
Therese manages<br />
the Q Training<br />
department and is<br />
responsible for the<br />
development and<br />
delivery of quality training<br />
for Q members and<br />
other hospitality venues.<br />
PAUL ST JOHN-WOOD<br />
Q Membership cer<br />
Paul is the face of the<br />
ssociation to many Q<br />
members as he travels the<br />
length and breadth of the<br />
state visiting, advising and<br />
assisting publicans.<br />
JUDY HILL<br />
<strong>QHA</strong> Accommodation<br />
Division Manager<br />
As a professional<br />
advocate for the<br />
accommodation sector<br />
of the hotel industry,<br />
Judy advises and<br />
represents members on<br />
matters including tourism<br />
legislation, marketing<br />
strategy, risk management<br />
and airline regulation.<br />
NICK BAINBRIGGE<br />
State Manager (Qld)<br />
Aristocrat<br />
Nick has a proven<br />
history in wholesale<br />
liquor, electronic<br />
gaming, and hotel and<br />
restaurant operation.<br />
e now heads up the<br />
state team for one<br />
of Australia’s leading<br />
manufacturers of<br />
gaming machines.<br />
THE HON SHANNON<br />
FENTIMAN MP<br />
Attorney-General and<br />
Minister for Justice<br />
Shannon Fentiman<br />
is the Labor member<br />
for Waterford in the<br />
Queensland Legislative<br />
Assembly. She is also<br />
the Minister for Women<br />
and the Minister for the<br />
Prevention of Domestic<br />
and Family Violence.<br />
VICTORIA THOMSON<br />
Commissioner for<br />
ce of Liquor and<br />
Gaming Regulation<br />
Queensland<br />
Victoria is responsible<br />
for the regulatory policy<br />
and strategic direction<br />
of product safety,<br />
licensing, compliance<br />
and enforcement<br />
activitiestoprotect market<br />
integrity and keep<br />
Queenslanders safe.<br />
CURT SCHATZ<br />
Managing Partner,<br />
Mullins<br />
With over 30 years’<br />
experience in property,<br />
liquor and gaming law,<br />
Curt is recognised<br />
as a leader in this<br />
field. e advises pub,<br />
club, nightclub,<br />
restaurant, resort and<br />
accommodation venue<br />
owners and operators.<br />
PAUL WATSON<br />
Hostplus, Group<br />
Executive, Member<br />
Experience<br />
Paul provides key-executive<br />
strategic leadership,<br />
development, and<br />
management of ostplus<br />
Member Experience<br />
division, responsible<br />
for the achievement of<br />
high-quality membercentric<br />
experiences and<br />
outcomes for ostplus<br />
members, employers and<br />
stakeholders.<br />
ISABELLA<br />
CROMBIE-TAIT<br />
Employment<br />
Relations Advisor<br />
Isabella understands<br />
the complexities<br />
personnel and<br />
employers often<br />
face in managing<br />
the workplace.<br />
Isabella has business<br />
qualifications and is<br />
currently completing a<br />
Graduate Certificate in<br />
Employment Relations.<br />
<strong>QHA</strong> REVIEW | 5
NEWS<br />
Ahoy!<br />
Hamilton Island<br />
<strong>QHA</strong> GOLF CHALLENGE<br />
& <strong>QHA</strong> GRAND PRIX
NEWS<br />
The second annual <strong>QHA</strong> Golf Challenge and Grand<br />
Prix event brought 70 attendees together to enjoy<br />
the winter sunshine on beautiful Hamilton Island.<br />
Dressed in white, and dancing to the beats of the<br />
on-deck DJ, the event kicked-off with the group<br />
boarding the 27m Ocean Explorer vessel for the<br />
White Claw White Sunset Cruise, with thanks to<br />
Lion.<br />
Back on dry land, and after warming up with an el<br />
Jimador Margarita, guests enjoyed a three-course<br />
feast on the Bommie deck, before moving to the<br />
comfort of the Hamilton Island Tavern to round out<br />
the evening.<br />
It was an early start for most of the group as they<br />
caught the ferry over to Dent Island for 18 holes of<br />
golf, before being joined by the rest of the group<br />
for a delicious buffet lunch and buggy tour of the<br />
Island. >>
NEWS<br />
Whilst the golfers were out swinging, the Go-Kart<br />
track was the place to be for all the action.<br />
With little-to-no training involved, except for the<br />
advice from the racing team he owns, Jim Davies<br />
from Aus Hotels surprised everyone (but mainly Pat<br />
Donohue) by taking out the chequered flag!<br />
Carlton & United Breweries set up a magical sunset<br />
for pre-dinner drinks before we moved undercover<br />
to the Outrigger Marquee for presentations.<br />
Congratulations to the Jackson family from the<br />
Fitzroy Hotel Nanango who took out 1st place in<br />
the golfing competition, followed by the IGT team<br />
(2nd) and the Lion team (3rd). Each team was also<br />
presented with betting vouchers courtesy of TAB.<br />
Thank-you to our beverage partners Lion, Carlton &<br />
United Breweries, Coca-Cola Europacific Partners<br />
and Brown-Forman for ensuring all guests were<br />
well hydrated throughout our stay, and to all the<br />
members and partners who supported the <strong>QHA</strong> Golf<br />
Challenge and Grand Prix event. See you again in<br />
2023!
NEWS<br />
VINTAGE BEER TO<br />
CELEBRATE 160 YEARS<br />
AS THE CLOCK TICKS DOWN ON THE 160TH YEAR<br />
CELEBRATIONS FOR COOPERS THE TEAM HAVE<br />
ADDED A NEW DRINK TO THE CELEBRATION<br />
WITH THE RELEASE OF THE 2022 VINTAGE ALE.<br />
<strong>QHA</strong> REVIEW | 10<br />
The annual limited release is now in its 22nd year, with<br />
this year’s version described as “outstanding”.<br />
The 2022 Vintage features El Dorado, an American<br />
dual-purpose hop with tropical, pear and stonefruit<br />
notes and Huell Melon, a German variety delivering<br />
fruit and berry flavours. The brew also uses Coopers<br />
Pale Malt.<br />
Coopers Managing Director and Chief Brewer Dr Tim<br />
Cooper said the 2022 Vintage Ale release exemplifies<br />
the brewery’s experience in developing premium<br />
quality, limited edition, beers.<br />
“Coopers is this year celebrating our 160th anniversary<br />
of brewing and the 2022 Vintage is an outstanding ale<br />
befit of the occasion,” Dr Cooper said.<br />
“This year’s release is a rich, balanced and full-bodied<br />
ale with floral and spice characters.<br />
“2022 Vintage Ale is perfect to drink now, or if stored<br />
under cellar conditions, it will become more complex<br />
“THIS YEAR’S RELEASE IS A RICH,<br />
BALANCED AND FULL-BODIED ALE WITH<br />
FLORAL AND SPICE CHARACTERS.<br />
over time as the flavours evolve and develop.”<br />
Dr Cooper said the Coopers Vintage Ale is best<br />
savoured at between 4 and 6 degrees Celsius, and<br />
served in a tulip-shaped glass to bring out the array of<br />
flavours and aroma.<br />
Like all Coopers ales, the 2022 Vintage Ale undergoes<br />
secondary fermentation and natural conditioning with<br />
an alcohol level of 7.5% ABV.<br />
Coopers 2022 Vintage Ale in 355ml bottles will be sold<br />
by limited release through bottle shops.
NEWS<br />
BEACHSIDE BOOST<br />
The Sunshine Coast will be home to the first Avani<br />
hotel to open in the Australian market in 2025.<br />
Minor Hotels has announced plans for the Avani<br />
Mooloolaba Beach Hotel on the corner of Brisbane Rd<br />
and First Avenue that will add 180 rooms to the local<br />
tourism market.<br />
Cottee Parker Architects designed the building which<br />
will include rooms for solo travellers, couples, groups<br />
and families as well as four distinctive restaurants,<br />
state-of-the-art meeting and conference facilities.<br />
There will be a kids’ club, AvaniSpa and a rooftop pool,<br />
bar, restaurant and wedding venue with 180-degree<br />
views.<br />
The Avani brand is already in the market in Adelaide,<br />
the Gold Coast and Melbourne in the form of Avani<br />
Residences.<br />
It is owned by Minor Hotels which operates more than<br />
530 hotels, resorts and branded residences across<br />
six continents, including 56 Oaks Hotels, Resorts and<br />
Suites in Australia.<br />
Dillip Rajakarier, Group CEO of Minor International<br />
and CEO of Minor Hotels, said he was delighted to<br />
introduce the first Avani hotel to the Australian market.<br />
“We have been keen to add an Avani hotel into our<br />
Australian portfolio for some time and have been<br />
scouting for a first-class location,” Mr Rajakarier said.<br />
“We feel confident this property ticks all the boxes<br />
for travellers seeking the upscale, contemporary<br />
experience offered by our international Avani Hotels<br />
& Resorts, and we expect it will be extremely well<br />
received within the Australian market.<br />
“We were fortunate to work with Kenneth Wagner from<br />
KPAT to develop our Oaks Toowoomba Hotel, which<br />
opened in 2020, so we are excited to watch that team<br />
bring Australia’s first Avani hotel concept to life in such<br />
an exceptional location.”<br />
See www.avanihotels.com/en/mooloolaba-beach-hotel<br />
<strong>QHA</strong> REVIEW | 11
NEWS<br />
THE COVE<br />
TAVERN SET<br />
TO SHINE<br />
<strong>QHA</strong> REVIEW | 12
If ever there was any doubt that waterfront living<br />
and lifestyle is at the heart of life at Sanctuary<br />
Cove, having nearly 44,000 people show up<br />
over four days for the 33rd annual Sanctuary<br />
Cove Boat Show in May would say otherwise.<br />
This year’s show was made bigger and better<br />
by a recent investment in the expansion of the<br />
marina by Sanctuary Cove’s owner Mulpha that<br />
allowed for 251 boats to be shown on water<br />
ranging from super yachts to trailer boats and<br />
personal watercraft.<br />
For Mulpha, who has owned the residential<br />
resort for the last 20 years, expanding the<br />
marina capacity up to 300 berths is part of<br />
its long-term investment strategy to enhance<br />
the facilities on offer at Sanctuary Cove for its<br />
guests, residents and tenants.<br />
Another recent development has been the<br />
expansion of Mulpha’s hospitality assets at<br />
the resort including the purchase of the Italian<br />
restaurant Ioesco announced in January and<br />
more recently The Cove Tavern and Anchor<br />
Buoy café next door.<br />
The purchases are part of an expansion phase<br />
for Mulpha’s hospitality arm which already<br />
includes such assets as the Bimbadgen Estate<br />
in the Hunter Valley, and InterContinential<br />
Sydney, Hayman Island and Sanctuary Cove<br />
hotels.<br />
Josh Blair, Hospitality and Gaming Operations<br />
General Manager with Mulpha International,<br />
who is also in charge of The Cove, said the<br />
group had exciting plans to re-develop the<br />
existing tavern and create a new “monster”<br />
venue.<br />
He said one venue that had provided some<br />
inspiration for the possibilities of expanding<br />
The Cove into more outdoor dining and<br />
leisure precincts at the site was The Newport<br />
Arms in Pittwater where wooden decks, and<br />
picnic tables covered by large umbrellas are a<br />
prominent feature.<br />
It’s all very early days, with surveyors only just<br />
coming in to look at the site and Josh expecting<br />
to go to market for design ideas later in the<br />
year.<br />
For now, the mission is to operate the<br />
businesses as they are, while bringing in the<br />
systems and processes that Mulpha has<br />
developed over the years in its hospitality<br />
portfolio to make the most of the efficiencies<br />
and benefits that will bring.<br />
The Cove Tavern includes a gaming lounge with<br />
20 of the latest gaming machines, including<br />
Lightning and Dragon Links, a main bar and a<br />
mixture of indoor and outdoor dining.<br />
It is to be found at 7 Masthead Way, Hope<br />
Island. See www.sanctuarycovetavern.com<br />
<strong>QHA</strong> REVIEW | 13
Robina Pavilion<br />
FITZGIBBON HOTELS<br />
Airlie Beach Hotel<br />
ABH HOTEL<br />
Boomerang Hotel<br />
AUSTRALIAN VENUE CO<br />
The Wattle Hotel<br />
REDCAPE
NEWS<br />
WELCOME TO <strong>QHA</strong><br />
WELCOME (BACK)<br />
ISABELLA!<br />
We are pleased to<br />
introduce Isabella<br />
Crombie-Tait who in June<br />
joined the Employment<br />
Relations Department as<br />
our newest Employment<br />
Relations Advisor.<br />
Her name might be familiar<br />
to you, and that’s because from late 2020 through to<br />
mid-2021, Isabella worked at the <strong>QHA</strong> as a project<br />
officer coordinating the Everything ER training program.<br />
Happily for the <strong>QHA</strong>, and for Isabella, she has re-joined<br />
the team in her new position.<br />
Prior to the <strong>QHA</strong>, Isabella worked in generalist HR<br />
within the professional services industry.<br />
Isabella understands the complexities HR personnel<br />
and employers often face in managing the workplace<br />
and looks forward to supporting members and learning<br />
more about the industry.<br />
Isabella has business qualifications, and is currently<br />
completing a Graduate Certificate in Employment<br />
Relations.<br />
WELCOME OLIVIA!<br />
We are happy to welcome<br />
Olivia Coogan, who<br />
joined the <strong>QHA</strong> Industry<br />
Engagement team as<br />
our newest Events and<br />
Marketing Assistant in<br />
early June. Olivia has a<br />
background in marketing<br />
and advertising, with her<br />
last position focused on providing excellent customer<br />
service and marketing in a similar membership<br />
organisation. Olivia welcomes the opportunity to help<br />
members in any way she can, so get in touch with her<br />
if you have any inquiries about marketing, advertising,<br />
or event administration for <strong>QHA</strong><br />
Olivia has a Bachelor of Business Management,<br />
majoring in Marketing and Advertisement.<br />
Specialising<br />
in commercial<br />
renovations,<br />
extensions and new<br />
builds including:<br />
GAMING ROOMS<br />
KITCHENS<br />
BARS<br />
BREWERY FITOUTS<br />
DINING ROOMS<br />
BEER GARDENS<br />
Project scopes from $200K – $1.2Mil<br />
caughleyco.com.au<br />
michael@caughleyco.com.au<br />
0434 549 242<br />
QBCC Builder Open: 15316583
NEWS<br />
SINGLE MALT<br />
TIME<br />
<strong>QHA</strong> REVIEW | 16<br />
After three years of patiently waiting for the magic of<br />
the ageing process, Cape Byron Distillery has released<br />
its first single malt whisky.<br />
To celebrate the occasion the distillery’s co-founders<br />
Jim McEwan and Eddie Brook, hit the road to meet<br />
customers in Brisbane, Melbourne and Sydney.<br />
Jim, a world-renowned master distiller has inspired<br />
generations of whisky distillers, blenders and fans<br />
through his tenures with Scotland’s Islay distilleries<br />
Bowmore, Bruichladdich, Ardnahoe and now Cape<br />
Byron in the hinterland of Byron Bay.<br />
The new spirit drew on Jim’s wealth of experience and<br />
Eddie’s understanding of the local environment. It’s<br />
made with malted barley and spring water from the<br />
base of Mt Warning.<br />
Eddie said the whisky would be aged at the family farm<br />
among the macadamias and rainforest where it would<br />
“breathe and experience the subtropical conditions<br />
found only here in the hinterland of Byron Bay”.<br />
“We’re so excited to finally share Cape Byron Single<br />
Malt Whisky with Australian whisky fans and the drinks<br />
industry to showcase the range in an intimate setting,”<br />
Eddie said.<br />
Eddie Brook and Jim McEwan<br />
“Jim is such an inspiring figure in our industry. For Jim<br />
to be able to share not only the story of our distilling<br />
journey, but his wealth of knowledge, is something<br />
unmissable for the bartender community.”<br />
Cape Byron Australian Single Malt whisky will be<br />
available to order from your Brookie’s / Cape Byron<br />
sales manager from 1st <strong>Sept</strong>ember 2022.
NEWS<br />
ANIMALS THAT HELP<br />
Using animals to help people to live with life’s health<br />
challenges is at the heart of the work of national charity<br />
Animal Therapies Ltd (ATL).<br />
The charity came into being in 2018, created by its<br />
director Wendy Coombe in response to her own<br />
unexpected health episode.<br />
On 20 November 2014, Wendy went to work like<br />
any other day as a senior manager in a large ASXlisted<br />
company, known for her public speaking and<br />
presentations, driving business development.<br />
That afternoon, Wendy made it home, but with no idea<br />
how she got there. And she didn’t want to leave again.<br />
Wendy had suffered a nervous breakdown. She was<br />
diagnosed with severe depression and anxiety – and<br />
could barely talk without a stutter.<br />
What followed was a four year journey back to health.<br />
Along the way Wendy found animal therapy and her<br />
own assistance dog, Jack, who is trained to help her<br />
avoid situations that may trigger a panic attack.<br />
After struggling to navigate the services working in the<br />
space, Wendy created Animal Therapies Ltd with a<br />
view to providing a single point of access to the range<br />
of animal therapy services available in Australia.<br />
Its mission: “advancing the understanding, acceptance<br />
and accessibility of animal-assisted services for those<br />
suffering trauma, disability and adversity”.<br />
Animals are now helping people who are experiencing<br />
mental illness, eye disease, hearing impairment,<br />
seizures, asthma, life threatening allergies, diabetes,<br />
fluctuating blood pressure, cerebral palsy, autism,<br />
post-traumatic stress, episodic or serious medical<br />
crises, disability, acquired brain injury, multiple<br />
sclerosis, stroke, spinal cord injury and other physical,<br />
neurological or psychological conditions. In keeping<br />
with that mission, ATL has developed a range of<br />
postcards outlining the do’s and dont’s for business<br />
working with customers and their animals. Key points<br />
to note when assistance animals visit your venue:<br />
• Assistance animals assist a person with a disability<br />
to alleviate the effect of the disability. Many<br />
disabilities are invisible. Do not ask a handler what<br />
their disability is.<br />
• Assistance animals must meet standards of hygiene<br />
and behaviour that are appropriate for an animal in<br />
a public place. You can ask a handler to leave your<br />
premises if they don’t meet these requirements.<br />
• Talk to the handler and not the animal and do not<br />
distract the animal from their job.<br />
• Assistance dogs can be any breed that is not a<br />
breed banned in the dangerous dog act.<br />
• An assistance animal can’t go into food preparation<br />
and infection control areas.<br />
• You can ask a handler to provide evidence that<br />
their animal is an assistance animal; or trained to<br />
meet standards of hygiene and behaviour that<br />
are appropriate for an animal in a public place.<br />
Evidence may include: ID card, training log, Public<br />
Access Test, veterinary report, assistance animal<br />
trainer report, doctors certificate or more.<br />
• You may refuse access to a person claiming to<br />
have an assistance animal if the animal is not under<br />
control, if the animal has an infectious disease or<br />
if the person does not produce evidence to show<br />
they are an assistance animal.<br />
• If you refuse entry to an assistance animal handler<br />
to your premises, a complaint can be brought<br />
against you in the Human Rights Commission.<br />
To find out more about Animal Therapies Ltd see<br />
www.animaltherapies.org.au, phone 0437 894 061 or<br />
email info@animaltherapies.org.au.<br />
<strong>QHA</strong> REVIEW | 17
NEWS<br />
LMG HOSTS 2022 NATIONAL MEMBER<br />
CONFERENCE ON HAMILTON ISLAND<br />
<strong>QHA</strong> REVIEW | 18<br />
Liquor Marketing Group (LMG), Australia’s largest<br />
membership-owned liquor retail group, was delighted<br />
to host its National Member Conference on Hamilton<br />
Island at the end of July this year. Around 540<br />
delegates, made up of member hoteliers and retailers,<br />
suppliers and LMG staff, attended the four-day event.<br />
The 2022 conference brought together the wider<br />
LMG community for the first time since its annual<br />
conference was held in Dublin, Ireland in 2018.<br />
LMG CEO, Gavin Saunders, said: “The theme for this<br />
year’s conference was ‘Better Together’; a fitting way<br />
to celebrate our ability to finally catch up with longtime<br />
friends and fellow LMG members and welcome<br />
new members to the group.”<br />
Saunders also noted that, more importantly, ‘Better<br />
Together’ was in recognition of the extraordinary focus<br />
and efforts of LMG members in driving market-leading<br />
results over the past 2.5 years since the onset of<br />
COVID.<br />
During the conference, the LMG team shared with<br />
members plans for the next phase of growth and how<br />
they will continue to enhance and deliver member<br />
support in the immediate and long-term future.
NEWS<br />
AROUND 540 DELEGATES, MADE UP OF MEMBER<br />
HOTELIERS AND RETAILERS, SUPPLIERS AND LMG<br />
STAFF, ATTENDED THE FOUR-DAY EVENT.<br />
LMG ACQUIRES ZEN GLOBAL<br />
As part of its growth strategy, LMG announced during<br />
the conference that it had acquired Adelaide-based<br />
cloud-based loyalty and digital marketing software<br />
company, Zen Global Pty Ltd.<br />
Zen has a strong customer base and several LMG<br />
members already integrate the Zen platform into<br />
their retail and hotel operations for loyalty and digital<br />
marketing.<br />
Commenting on the acquisition, Saunders said: “Zen<br />
provides LMG and our members a great platform<br />
to further enhance our digital marketing and data<br />
connectivity. Many LMG members are current<br />
customers of Zen; however, this transaction allows<br />
LMG to provide solutions which apply across the<br />
entire network and enhance our brands and our<br />
customer offers. There are immediate benefits to LMG<br />
members, including real-time stock on hand and order<br />
processing for LMG’s eCommerce platform, along with<br />
medium and long-term benefits like integrated gift card<br />
solutions and banner loyalty offers.”
FEATURE<br />
RATTLE<br />
&<br />
HUM<br />
TURN THE CLOCK BACK 25 YEARS IN CAIRNS AND IT WAS A TIME WHEN<br />
THE REEF CASINO HAD ONLY BEEN OPERATING FOR 12 MONTHS, THE CITY<br />
WAS GROWING, AND BACK-PACKERS AND INTERNATIONAL TRAVELLERS<br />
DOMINATED THE TOURISM LANDSCAPE.
FEATURE<br />
It was also the time when Cairns’ publican Jon Hasler<br />
launched a new venue in the centre of the city that<br />
has evolved over time to have three venues in three<br />
Far North Queensland towns.<br />
“I built Rattle in 1997 and at the time it was Irish pubs<br />
and Hog’s Breath that was big,” Jon said.<br />
“I had this opportunity in the building on The<br />
Esplanade to create this space and came up with an<br />
Australian theme hence the emus – Rattle and Hum.”<br />
Jon said the original Rattle n Hum Bar & Grill was<br />
inspired by the success of the Hog’s Breath venues<br />
that were starting to appear in Australia.<br />
His underlying mission was to provide a great space<br />
for all of the family, with well-priced drinks, generous<br />
serves of food, a space to watch sport, and a healthy<br />
mix of live entertainment each weekend.<br />
It was a change of pace for Jon who has previously<br />
been part of the Magnum’s story in Airlie Beach when<br />
backpackers ruled the roost and nightclub-style<br />
entertainment was key to success.<br />
Over time, the Rattle n Hum model has been applied<br />
to venues in Port Douglas and most recently in Palm<br />
Cove, where Jon said the décor was more of a<br />
beachy theme than the other two venues.<br />
<strong>QHA</strong> REVIEW | 21
FEATURE<br />
The Cairns Rattle n Hum featured in the news more<br />
recently as the team at Great Northern Brewery<br />
celebrated the 10th anniversary of the release of the<br />
Great Northern Original beer. The record for pouring<br />
the first Great Northern on tap is one proudly held by<br />
Rattle.<br />
The Rattle n Hum venues, and Jon’s other venues,<br />
including the Pier Tavern in Cairns, are operated in<br />
partnership with Paul O’Brien, Director of Red Rock<br />
Venues.<br />
“Paul owned the building, with his family, when I was<br />
launching the Pier Tavern. We ended up becoming<br />
partners around then,” Jon said.<br />
Other venues operated by Red Rock Venues<br />
in Queensland include PJ O’Brien’s Cairns,<br />
Paddy’s Irish Pub Port Douglas, The Crown Hotel<br />
Cairns, Global Backpackers & Bar Port Douglas,<br />
Global Backpackers & Bar Cairns, Port Douglas<br />
Backpackers & Bar and Beaches Bar & Grill in Airlie<br />
Beach.<br />
Jon said Beaches Bar & Grill would be the next point<br />
of focus for the group as it was in need of a refresh.<br />
Asked how the businesses were faring in these<br />
strange COVID times Jon said the past few months<br />
had been particularly busy for the region with<br />
domestic travellers coming back in droves.<br />
“It’s coming good. I think Cairns will perform pretty<br />
well until the end of the year at least,” he said.<br />
Across the venues Jon said the group now<br />
employed up to 350 people in “quiet, little Far North<br />
Queensland”.<br />
Check out the venues at rattlenhum.com.au or<br />
redrockvenues.com.au.<br />
<strong>QHA</strong> REVIEW | 22
THE CAIRNS RATTLE N HUM<br />
FEATURED IN THE NEWS<br />
MORE RECENTLY AS THE<br />
TEAM AT GREAT NORTHERN<br />
BREWERY CELEBRATED THE<br />
10TH ANNIVERSARY OF<br />
THE RELEASE OF THE GREAT<br />
NORTHERN ORIGINAL BEER.<br />
THE RECORD FOR POURING<br />
THE FIRST GREAT NORTHERN<br />
ON TAP IS ONE PROUDLY<br />
HELD BY RATTLE.
LEGAL MATTERS with Curt Schatz<br />
THE CRACKDOWN ON MONEY LAUNDERING AND<br />
TERRORISM FINANCING IN PUBS AND CLUBS<br />
<strong>QHA</strong> REVIEW | 24<br />
Earlier this year, AUSTRAC,<br />
Australia’s anti-money laundering<br />
and counter-terrorism financing<br />
(“AML/CTF”) regulator, started<br />
an awareness campaign focused<br />
on the importance of anti-money<br />
laundering, combating the financing<br />
of terrorism, and completing<br />
compliance assessments.<br />
To date, AUSTRAC have visited<br />
over 500 pubs and clubs across<br />
Australia who have a licence<br />
to operate electronic gaming<br />
machines (“EGM”) to ensure an<br />
understanding exists of the need<br />
for compliant AML/CTF programs.<br />
Following this educational<br />
campaign, will potentially lead to<br />
compliance investigations and fines<br />
being issued to pubs and clubs, as<br />
has been seen with casinos in the<br />
past.<br />
What are the regulations?<br />
The Anti-Money Laundering and<br />
Counter-Terrorism Financing Act<br />
2006 (“the Act”) aims to combat<br />
money laundering and terrorism<br />
financing.<br />
The Act required pubs and clubs to<br />
report transactions and suspicious<br />
activities to AUSTRAC and take<br />
steps to prevent their business<br />
from being used by criminals.<br />
The specific obligations for pubs<br />
and clubs will depend on the<br />
number of EGM entitlements they<br />
have under their licence to operate,<br />
regardless of how many EGM’s are<br />
actually in operation.<br />
If the pub or club has a licence to<br />
operate 15 or less EGMs, it may<br />
be exempt from certain obligations,<br />
including having an AML/CTF<br />
program, customer due diligence,<br />
and submitting certain reports<br />
to AUSTRAC. However, the pub<br />
or club will still be required to<br />
enrol with AUSTRAC and report<br />
suspicious situations. Below<br />
is a breakdown of the general<br />
requirements depending on the<br />
gaming licence:<br />
Pubs or Clubs with a licence to<br />
operate 15 or less EGMs<br />
• Enrol with AUSTRAC<br />
• Keep enrolment details up to<br />
date<br />
• Keep certain records<br />
• Submit suspicious matter<br />
reports<br />
Pubs or Clubs with a licence to<br />
operate 16 or more EGMs<br />
• Enrol with AUSTRAC<br />
• Keep enrolment details up to<br />
date<br />
• Keep certain records<br />
• Appoint a compliance officer<br />
• Conduct and maintain an ML/<br />
TF risk assessment<br />
• Adopt and maintain an AML/<br />
CTF program<br />
• Carry out customer due<br />
diligence (Know Your Customer)<br />
procedures<br />
• Implement and maintain<br />
ongoing customer due<br />
diligence.<br />
• Undertake regular independent<br />
reviews of part A of the AML/<br />
CTF program<br />
• Submit suspicious matter<br />
reports<br />
• Submit threshold transaction<br />
reports<br />
• Submit annual compliance<br />
reports<br />
What are the consequences of<br />
a breach?<br />
AUSTRAC have a number of<br />
enforcement actions that include<br />
(but are not limited to):<br />
• A direction/requirement to<br />
comply with certain parts of the<br />
Act;<br />
• Infringement notices for<br />
contraventions of some<br />
obligations, such as customer<br />
identification procedures and<br />
record keeping;<br />
• Notice for the pub or club to<br />
appoint an external auditor to<br />
review AML/CTF compliance,<br />
undertake a money laundering<br />
assessment, or provide<br />
AUSTRAC with information<br />
about meeting AML/CTF<br />
compliance;<br />
• An enforceable undertaking by<br />
the pub or club to AUSTRAC<br />
of how AML/CTF compliance<br />
obligations will be met in future;<br />
or<br />
• An application for a civil penalty<br />
order against the pub or club.<br />
The Mullins Hospitality team<br />
can help you understand your<br />
obligations when it comes to AML/<br />
CTF. With a potential crackdown<br />
looming on pubs and clubs<br />
meeting their AML/CTF obligations,<br />
we can assist with ensuring your<br />
compliance requirements are being<br />
met. Please give me a call on<br />
07 3224 0230 to discuss further.
SUPERANNUATION<br />
HOSTPLUS BALANCED (MYSUPER) OPTION DELIVERS<br />
POSITIVE RETURNS TO MEMBERS IN VOLATILE YEAR<br />
We were pleased to deliver a positive 1.57% return<br />
for members in our Balanced (MySuper) option in<br />
2021/2022. This great result for members occurred in<br />
a year where the industry median return for Balanced<br />
options was negative.1<br />
Since the beginning of the year, challenging investment<br />
conditions have plagued global markets. Political<br />
tensions, rising inflation and increasing interest rates<br />
are driving this volatility.<br />
In these conditions, Hostplus delivered investment<br />
outperformance to our members, relative to our peers.<br />
Over 1, 5, 7, 10, 15 and 20 years to 30 June 2022,<br />
the Hostplus Balanced option ranked as the #1 topperforming<br />
option.1<br />
This performance track record is testament to our<br />
active investment approach. We believe active<br />
management and strategic asset allocation will be the<br />
key to managing continued volatility over the coming<br />
years. It’s an investment strategy that aims to perform<br />
in different market conditions, helping smooth out<br />
returns over the longer term by choosing investments<br />
(both listed and unlisted) based on how we believe<br />
they will perform in different market conditions. Our<br />
active management strategy is informed by regular<br />
and independent valuations of our listed and unlisted<br />
assets.<br />
Our Socially Responsible Investment option also<br />
achieved a positive return of 2.36% for the financial<br />
year. This occurred in the same year we announced<br />
our commitment to transitioning to net zero by 2050.<br />
It demonstrates the impact active management can<br />
have in delivering strong investment returns.<br />
To find out more about how Hostplus invests, and to<br />
view the returns for all our investment options, visit<br />
hostplus.com.au/investment.<br />
1Source: SuperRatings Accumulation Fund Crediting<br />
Rate Survey - SR 50 Balanced (60-76) Index, June<br />
2022<br />
Past performance is not an indication of future<br />
performance. This information is general advice<br />
only and does not take into account your personal<br />
objectives, financial situation or needs. You should<br />
consider if this information is appropriate for you<br />
in light of your circumstances before acting on it.<br />
Please read the relevant Hostplus Product Disclosure<br />
Statement (PDS), available at hostplus.com.au before<br />
making a decision about Hostplus. For a description<br />
of the target market, please read the Target Market<br />
Determination (TMD), available at hostplus.com.au.<br />
Past performance is not a reliable indicator of future<br />
performance.<br />
Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of<br />
personal financial advice to members of Hostplus. Advice is provided by financial planners who are Authorised Representatives of<br />
IFS. Fees may apply for Comprehensive Financial Advice, further information about the cost of comprehensive advice is set out in<br />
the relevant IFS Financial Services Guide, a copy of which is available from your financial planner. Hostplus has engaged Link Advice<br />
Pty Ltd ABN 36 105 811 836, ASFL 258145 to facilitate the provision of limited personal financial advice to members of Hostplus via<br />
the web-based product Super Adviser.<br />
Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund)<br />
ABN 68 657 495 890, MySuper No 68 657 495 890 198.<br />
<strong>QHA</strong> REVIEW | 25
INSIGHTS<br />
sland<br />
antas<br />
home of the
Image Credit: Jeremy Somerville<br />
A short flight on a small plane from Bundaberg<br />
will have you landing on Lady Elliot Island at the<br />
southern tip of the Great Barrier Reef.<br />
Just 80km north-east of Bundaberg, nestled<br />
between Fraser Island and Lady Musgrave Island,<br />
Lady Elliot Island is home to an Eco Resort and a<br />
whole lot of Manta Rays.<br />
These majestic underwater creatures, often<br />
thought of as giant siblings to the sting ray, are<br />
found in abundance around Lady Elliot Island<br />
during the winter months.<br />
While the reef rays can weigh up to 1.5 tonne and<br />
have wingspans of 4.5 metres, they are gentle<br />
giants with non-functioning tail spines and only tiny<br />
teeth to help them eat crustaceans, plankton and<br />
small fish.<br />
The word manta, Spanish for blanket or cloak,<br />
aptly describes the experience of a manta ray<br />
drifting overhead as you’re diving or snorkelling.<br />
The mantas, and their fellow reef dwellers, are the<br />
star in a 12-episode docuseries: Life on the Reef,<br />
which is screening now on the Lady Elliot Island<br />
YouTube channel.<br />
The series has been proudly produced by<br />
Lady Elliot Island Eco Resort and Queensland<br />
production team @benanddi, with the support of<br />
the Great Barrier Reef Foundation.<br />
Image Credit: Mark Seabury<br />
Image Credit: Colin Baker
INSIGHTS<br />
The first episode introduced the Project Manta team<br />
and their important research tracking and identifying<br />
the manta rays that inhabit the waters off Lady Elliot<br />
Island.<br />
Other episodes include time spent with the Leaf to<br />
Reef research team as they uncover where life begins<br />
for the unique marine creatures.<br />
Lady Elliot Island Eco Resort managing director Peter<br />
Gash said the resort aimed to provide a genuine<br />
ecotourism experience to all guests who visited the<br />
island.<br />
“We hope our new You Tube series Life on the Reef<br />
will encourage a new audience to join us in becoming<br />
Eco Warriors and honorary guardians of the Reef,”<br />
Peter said.<br />
The series is the result of 14 months of filming in and<br />
around the island.<br />
In other good news for the manta rays, beer drinkers<br />
on Lady Elliot Island have been doing their bit to help<br />
fund the research into their movements up and down<br />
the east coast of Australia.<br />
Ballistic Beer Co is donating 10 cents from every<br />
Reef beer sold on the island to Project Manta and the<br />
money raised so far has enabled the purchase of a<br />
SPLASH satellite tag that was attached to a pregnant<br />
manta ray as part of the Project Manta winter field trip<br />
recently.<br />
Ballistic Beer Co chief executive officer David Kitchen<br />
said the business was keen to be a part of the<br />
communities it served and to help local causes where<br />
it could.<br />
“Regional communities are the beating heart of<br />
Queensland, and we know that if we want to become<br />
Queensland’s favourite craft beer, we need to expand<br />
beyond Brisbane,” David said.<br />
“As our commitment to these regional communities,<br />
we want to support causes that are important to<br />
locals, like protecting the Reef.”<br />
Since Project Manta first launched in 2007 the<br />
research team have identified more than 1000<br />
individual manta rays.<br />
SINCE PROJECT MANTA FIRST<br />
LAUNCHED IN 2007 THE RESEARCH<br />
TEAM HAVE IDENTIFIED MORE THAN<br />
1000 INDIVIDUAL MANTA RAYS.<br />
<strong>QHA</strong> REVIEW | 28
Image Credit: Jeremy Somerville<br />
Above: (left to right): Asia Haines (Leaf to Reef/<br />
Project Manta ), Peter Gash (Lady Elliot Island),<br />
David Kitchen (Ballistic Beer Co.), Christine<br />
Dudgeon (Leaf to Reef/Project Manta)<br />
Image Credit: @BenandDi<br />
Image Credit: TEQ
INSIGHTS<br />
Image Credit: Ben & Di<br />
For anyone looking to travel to Lady Elliot Island, the<br />
Eco Resort is where they’ll land.<br />
The resort includes a range of accommodation,<br />
including its Garden apartments which are in the midst<br />
of being refurbished.<br />
It also has a beachfront café and lagoon bar, children’s<br />
playground, gift shop, dive shop, reef education centre<br />
and toilet and shower facilities for day visitors to the<br />
island.<br />
The resort generates its own power, with solar panels<br />
on just about every roof, and also desalinates water<br />
and manages its own waste.<br />
Technology is limited too, with minimal wifi available in<br />
the dining area.<br />
Accommodation is limited, but includes a variety of<br />
choices including glamping tents, beachfront units,<br />
reef units, garden units and eco-cabins.<br />
To find out more about Lady Elliot Eco Resort, phone<br />
5536 3644 or see www.ladyelliotisland.com.au.<br />
Image Credit: Fabrice Jaine
Focus<br />
RA<br />
L<br />
WA<br />
LW<br />
RA<br />
ILW<br />
H<br />
Hot<br />
WAY<br />
els<br />
te s<br />
l
Focus<br />
The history of Queensland is in many ways also a story of<br />
Queensland’s railways, as many places throughout the state were<br />
created with the advent of the railway.<br />
The history of Queensland is in many ways also a story<br />
of Queensland’s railways, as many places throughout<br />
the state were created with the advent of the railway.<br />
The demand for the railway as a service also meant<br />
many industries grew along with the railway as well as<br />
communities.<br />
Offering accommodation and respite for weary<br />
workers, about 700 hotels were built along railway<br />
lines throughout Queensland and were conveniently<br />
named Railway Hotel.<br />
The hotels popped up as soon as the railway arrived or<br />
even before in anticipation and were all in easy walking<br />
distance from the station.<br />
The arrival of the railway in the late 19th century<br />
changed people’s lives enormously.<br />
It brought economic activity and connected people to<br />
the rest of the country in a way that was not possible<br />
before.<br />
Today, the railway still operates to regional areas<br />
transporting general freight, bulk minerals, acid,<br />
fertiliser, mining inputs, coal, sugar, grain and livestock.<br />
Unfortunately though, many of those regional railway<br />
stations that once serviced thriving towns have since<br />
closed, similarly there have been many Railway Hotels<br />
that perished from fire, demolition or were converted to<br />
other uses.<br />
Today though, about 180 hotels still stand, but only<br />
about 100 still trade as “The Railway Hotel”.<br />
<strong>QHA</strong> Review Magazine has checked out some of<br />
Queensland’s beloved Railway Hotels still going strong<br />
across the state.
Focus<br />
In the late 19th century Railway Hotels were<br />
established to service railway construction workers,<br />
and the availability of a rail service often meant<br />
development for those towns along the line.<br />
Aptly named Terminus, Junction, Station or simply<br />
Railway Hotel, these hotels offered a watering hole for<br />
weary workers.<br />
Today though the demographic of patronage at such<br />
hotels has changed thanks to the residential and<br />
industrial growth for the regional towns that were once<br />
serviced by railways.<br />
“We're located right beside what was the old main<br />
Queensland Rail line which used to be for freight and it<br />
would travel up and down the Valley. We are right next<br />
to the Mackay Sugar line and of course the sugar line<br />
leads to Marian Mill,” Railway Hotel (Marian) owner and<br />
publican Bryan Sheedy said.<br />
“Queensland Rail stopped all freight and customer train<br />
transit about 20-25 years ago, and subsequently those<br />
lines are now leased to Mackay Sugar who retains<br />
control of all those lines,” he said.<br />
“With the advent of truck and other transport or a<br />
courier transport, QR only resorted to running a train<br />
on Pioneer Valley Show Day; they ran a train from the<br />
city out for the show.”<br />
As the gateway to the Pioneer Valley, the Marian Mill<br />
crushes all the sugar cane grown in the Valley with a<br />
crushing season that extends from June to November.<br />
“It's only cane trains that go past now, and they go<br />
quite regularly, especially now that crushing is on.”<br />
Located about 30 kilometres west of Mackay, Marian<br />
is home to the region’s largest sugar mill, but it’s the<br />
town’s proximity to the coal mines in the Bowen Basin<br />
that saw it’s most recent growth, prompted a mining<br />
boom in the early 2000s.<br />
Coal may be a turbulent topic in the media these days,<br />
but the resource is still the bread and butter for many<br />
residents living and working in Queensland’s regional<br />
mining towns.<br />
Marian isn’t a through town, so the hotel isn’t reliant on<br />
business from tourists, but rather the local community<br />
and as the major entertainment venue in town, the<br />
Railway Hotel offers more than a bistro.<br />
“The Marian-Eaton road is one of the main traffic<br />
routes out to the mines and out to the West,” Bryan<br />
said.<br />
“If a caravan comes off the highway, they're coming<br />
from North and if they haven't taken the western route<br />
and they're coming north and south, they will drive<br />
past the hotel, so a caravan will pull up and they'll get<br />
their liquor requirements for the hotel,” he said.<br />
“Obviously servicing the sugar and rail industry was a<br />
key demographic but was reduced with the advent of<br />
residential development here at Marian.<br />
“Now a large percentage of the demographic is the<br />
mining industry.”<br />
“We have a bistro which serves 180 patrons, we have<br />
20 poker machines, we have TAB, Keno, Sports Bar, a<br />
drive-thru bottle shop and a detached bottle shop, so<br />
we're quite a solid venue.”<br />
Originally known as The Swan Hotel located at<br />
Newbury Junction, the hotel was close to the junction<br />
of the Mackay-Eton and the Mackay-Mirani railway<br />
lines.<br />
It was one of the earliest pubs in the Valley, licensed in<br />
1884, it existed for about 20 years until it was moved<br />
to Marian and became the Railway Hotel.
Focus<br />
It was one of the earliest pubs in<br />
the Valley, licensed in 1884, it<br />
existed for about 20 years until<br />
it was moved to Marian and<br />
became the Railway Hotel.<br />
In 1975 during a wild storm that swept through Marian,<br />
and the upper story of the Hotel was destroyed.<br />
The hotel was then reconstructed as only a singlestory,<br />
air-conditioned brick building, with motel style<br />
accommodation.<br />
“I was a hotel broker by trade for about 12 years and I<br />
moved out of broking, had a break for a couple years<br />
and then moved into running the hotel here,” Bryan<br />
explained.<br />
“So, I sold the pub back in 1998. I sold the freehold,<br />
because it was owned by Western Suburbs Rugby<br />
League club, it was their club base for nearly 20 years.<br />
“Then I bought the pub from Phil and Bill Felmingham<br />
who I sold it too initially.”<br />
Bryan has run the Railway Hotel now for about 12<br />
years and enjoys his piece of paradise where everyone<br />
knows each other and supports their close-knit<br />
community of Marian.<br />
The hotel gives back to its community supporting<br />
schools and sporting organisations as well as helping<br />
local charities.
AGE<br />
GAMING EXPO DRAWS STRONG CROWDS<br />
IN ITS 31ST YEAR<br />
<strong>QHA</strong> REVIEW | 36<br />
The hospitality industry came out in force last month<br />
to see the latest and greatest in gaming at the<br />
Australasian Gaming Expo (AGE) 2022 in Sydney.<br />
Held from August 9 to 11 at the International<br />
Convention Centre at Darling Harbour the three-day<br />
event showcased more than 220 exhibitors and<br />
attracted more than 7300 visitors.<br />
The Expo offering guests the chance to see a wide<br />
range of hospitality-related products including the very<br />
latest in gaming technology, audio-visual gear, ATM<br />
equipment, furniture, food and beverage, security and<br />
much more.<br />
This year’s event was the 31st time the AGE has been<br />
held, and it filled more than 9000sqm of space.<br />
AGE CEO Jinesh Patel said the event featured a datadriven<br />
seminar program that was well received by<br />
guests.<br />
“We'd like to extend a huge thank you and<br />
congratulations to everyone who made AGE 2022<br />
another stand-out event,” Mr Patel said.<br />
"We're thrilled with the quality of visitors, the<br />
enthusiasm of the exhibitors and the professionalism of<br />
our venue host, ICC Sydney".<br />
Tempus Two took home the coveted 'Best Stand'<br />
award at this year's event, and Industric took out the<br />
new 'Steve Cowan Memorial Award', presented to a<br />
new exhibitor for innovation and participation in the<br />
industry.<br />
AGE's Road to Recovery Networking Lunch presented<br />
the hot topics surrounding the industry at present and<br />
provided a productive discussion among the panellists.<br />
Official Media and Production Partner Inside Asian<br />
Gaming (IAG)’s managing editor Ben Blaschke said the<br />
strong turnout at the Expo showed the resilience of the<br />
industry, despite the lingering COVID challenges many<br />
faced.<br />
“From the many conversations I had with people<br />
across the three days of AGE 2022, the opportunity to<br />
meet with long lost friends and to showcase their latest<br />
products in a face-to-face setting was priceless,” Mr<br />
Blaschke said.<br />
“Although attendance was still slightly impacted by<br />
some lingering COVID hesitation, turnout was strong<br />
and exhibitor sentiment very much through the roof.”<br />
The 32nd Australasian Gaming Expo will be held from<br />
15-17 August 2023.
07 3142 5915<br />
enquiries@ashleycooper.com<br />
Unit 2/3-5 Deakin St Brendale QLD 4500<br />
ashleycooper.com ÎÚÌ<br />
Where<br />
innovation<br />
meets<br />
collaboration.<br />
Our tightly-knit team have years of industry<br />
experience, and are motivated by bringing projects to<br />
life with quality craftsmanship.Our hands-on approach<br />
has resulted in successful creations and renovations<br />
in some of Brisbane’s most iconic hospitality spaces.
INDUSTRY ENGAGEMENT<br />
with Damian Steele<br />
COMMISSION CUT ON AUTHORITIES<br />
<strong>QHA</strong> REVIEW | 38<br />
The <strong>QHA</strong> is pleased to advise our representations<br />
have resulted in a reduction in the commission amount<br />
payable for sellers of gaming machine authorities as<br />
well as establishing a minimum price for each region.<br />
This will provide certainty for any hoteliers considering<br />
selling any of their authorities in a current market where<br />
there is an over-demand and undersupply of operating<br />
authorities.<br />
Background<br />
On 8 May 2001 the Queensland Government<br />
introduced a State-wide cap on the total number of<br />
gaming machines in hotels. The cap was originally<br />
set at 18,843. With the introduction of this restriction<br />
a mechanism was required for the rational allocation<br />
and reallocation of gaming machines to meet the everchanging<br />
venue demand conditions.<br />
On 1 July 2003, the Scheme for Re-allocating EGM<br />
authorities in hotels was introduced. This permitted<br />
the reallocation of authorities that become available<br />
within the cap as a result of a hotel closing, a reduction<br />
in the number of approved gaming machines or the<br />
surrender or cancellation of the gaming machine<br />
licence.<br />
The scheme only allows for the reallocation of<br />
authorities within three separate regions; the South<br />
East, Coastal and Western regions. Trading of<br />
authorities between these regions is not permitted. The<br />
intention of this restriction is to ensure an adequate<br />
distribution of gaming machines so that there is not<br />
a drift of gaming machines from poor performing<br />
venues in regional areas across to venues in the more<br />
populated better performing coastal and South East<br />
Queensland areas.<br />
In 2006 the cap on the maximum number of hoteloperated<br />
gaming machines was increased from<br />
18,843 to 20,000 (subsequently reduced back to<br />
19,500 in 2012) with the operating authorities to be<br />
released over 5 years.<br />
In April 2008 the Queensland Government announced<br />
a reallocation scheme to allow the movement of<br />
club EGM entitlements between clubs. This scheme<br />
varied from the hotel authority scheme in that clubs<br />
could, subject to regulatory approval, buy and sell<br />
entitlements directly from and to other clubs without<br />
going through a tender process. On 16 November<br />
2008, the Government announced the permanent cap<br />
for clubs would be set at 24,705 EGMs (which is still<br />
the current cap).<br />
It should be noted that that clubs are not able to<br />
participate in the hotel Authority Scheme and similarly<br />
hotels are restricted from participating in the clubs<br />
Entitlement Scheme.<br />
Hotel Gaming Machine Operating Authorities<br />
Tender system changes – 12 month trial<br />
As of 1 July 2022, the transfer fee deducted from the<br />
sale proceeds of gaming machine operating authorities<br />
will reduce from 33% to 15% for a 12-month trial<br />
period (expected for 3 x tenders – August/<strong>Sept</strong> 2022;<br />
November 2022 and March 2023).<br />
As part of this trial it was agreed Government would<br />
publish a minimum acceptable price for tendered<br />
authorities in each of the 3 authority regions. In line<br />
with this, the minimum acceptable prices for the next<br />
public tender (closing 14 <strong>Sept</strong>ember 2022) are as<br />
follows:<br />
- South East region; $214,512<br />
- Coastal region; $126,997<br />
- Western region $17,360<br />
These prices are based on a weighted average of<br />
previous tender results.<br />
Despite the minimum acceptable prices, the process<br />
remains a competitive tender with authorities awarded<br />
to the highest bidders. These minimum acceptable<br />
prices are set to act as a reserve price, rather than<br />
a guarantee that bidders will be able to obtain an<br />
operating authority at that price or a guarantee to<br />
sellers that their operating authorities will be sold. The<br />
number of operating authorities available within the<br />
tender pools will still be determined by the amount that<br />
are decreased from existing venues’ holdings.<br />
It is expected these changes will provide certainty and<br />
incentive for licensees considering selling some or all<br />
of their authorities and thereby provide stimulus in a<br />
market where there has been an over-demand and<br />
undersupply of operating authorities.
EMPLOYMENT RELATIONS with Isabella Crombie-Tait<br />
JUNIOR EMPLOYEES AND LIQUOR SERVICE<br />
WORKING WITH ALCOHOL IN THE HOSPITALITY INDUSTRY<br />
<strong>QHA</strong> REVIEW | 40<br />
The service of alcohol has long been a fixture of the<br />
Australian hospitality industry. Whether it be meeting<br />
friends for an after work beer, celebrating the weekend<br />
with cocktails, or ordering a glass of wine with a meal,<br />
pubs and hotels have provided patrons with their drop<br />
of choice any day of the week. The hospitality industry<br />
also characteristically features young employees and<br />
the combination of liquor service and junior employees<br />
requires careful consideration.<br />
Clause 13.5 of the Hospitality Industry (General) Award<br />
2020 (‘HIGA’) requires that junior employees who are<br />
liquor service employees must be paid at the adult<br />
rate of pay for their classification. In order to correctly<br />
identify junior employees who are entitled to the<br />
adult rate of pay, employers first need to understand<br />
what constitutes liquor service under the HIGA. The<br />
definition of liquor service within the HIGA has proven<br />
to be somewhat ambiguous to apply in practice and<br />
has created some confusion among employers.<br />
While the HIGA does not provide an exhaustive list of<br />
examples of liquor service, the Fair Work Ombudsman<br />
(‘FWO’) recently published a detailed article which<br />
sought to provide more clarity on the issue. Reviewing<br />
the existing HIGA definition alongside the new<br />
guidance from the FWO can help provide employers<br />
with a more thorough understanding of how to<br />
correctly identify liquor service by junior employees.<br />
When Is A Junior Employee A Liquor Service<br />
Employee?<br />
Definitions<br />
The HIGA contains definitions of a junior employee and<br />
a liquor service employee at clause 2.<br />
“junior employee means an employee who is less<br />
than 21 years of age and who is not undertaking a<br />
nationally recognised traineeship or apprenticeship.”<br />
Junior employees of any age are able, subject to the<br />
relevant liquor licensing and child employment laws, to<br />
be employed in the service of liquor. Where juniors are<br />
employed as liquor service employees, they must be<br />
paid the adult rate of pay for their classification.<br />
It is important to note that the definition of a junior<br />
employee at clause 2 of the HIGA defines a junior<br />
employee as being under 21 years of age. Despite the<br />
legal drinking age in Australia being 18 years of age,<br />
the HIGA still considers an employee to be a junior until<br />
they are 21. This means that a 19 year old employee<br />
who serves liquor may be of legal drinking age but they<br />
are still subject to the conditions of a junior employee<br />
undertaking liquor service per the HIGA.<br />
Junior employees who are undertaking a nationally<br />
recognised traineeship or apprenticeship, such as a<br />
Certificate IV or a kitchen apprenticeship, are exempt<br />
from this definition of a junior. Therefore, the junior<br />
rates of pay as defined in clause 18.4 of the HIGA<br />
do not apply to them. An apprentice must be paid<br />
according to the appropriate rate provided in clause<br />
19 of the HIGA. Trainees must be paid according to<br />
Schedule E of the Miscellaneous Award 2020.<br />
“liquor service employee means a person employed to<br />
sell or dispense liquor in bars, bottle departments or<br />
shops and includes a cellar employee.”<br />
The definition of a liquor service employee specifies<br />
selling or dispensing liquor as liquor service. The<br />
<strong>QHA</strong>’s position is that “selling and dispensing” includes<br />
serving and supplying liquor to patrons and this can be<br />
done in the bar, bottleshop, drive-through bottle shop<br />
or other places where liquor is sold.<br />
Identifying Liquor Service<br />
The FWO published an article on 7 June 2022 that<br />
addressed the practical application of this definition in<br />
more detail. The article provided additional examples<br />
of instances of liquor service which would attract the<br />
adult rate of pay. The FWO considers a liquor service<br />
employee to be an employee who:<br />
• sells alcohol to customers in a casino<br />
• serves alcohol to a seated customer in a restaurant<br />
• pours alcoholic drinks for service<br />
• takes an order for alcohol from a customer<br />
• delivers alcohol (poured by bar staff) to a customer<br />
• hands an alcoholic beverage to a customer at the<br />
register.
Isabella Crombie-Tait<br />
EMPLOYMENT RELATIONS<br />
These examples indicate that the scope for what<br />
qualifies as liquor service is quite extensive.<br />
In particular, employers may need to consider<br />
the duties their wait staff and front of house staff<br />
undertake. In light of the recent article, taking orders<br />
for drinks, delivering drinks to customers and handing<br />
a drink to a customer fall within the definition of liquor<br />
service. This is consistent with the <strong>QHA</strong>’s long standing<br />
position. This may mean that more junior staff are<br />
entitled to the adult rate of pay than employers had<br />
previously thought.<br />
The concept of “selling” alcohol to a customer<br />
could also require further consideration. Where an<br />
employee is responsible for operating a point of sale<br />
(POS) terminal where alcohol can be purchased, they<br />
are responsible for processing the sale of alcoholic<br />
beverages. Even if they do not serve, pour, or supply<br />
alcohol to the customer themselves, they are still<br />
selling alcohol. For example, a junior employee who is<br />
not involved with food and beverage service operates<br />
the POS terminal for a dining area and is responsible<br />
for processing all transactions for the dining area.<br />
If alcohol was ordered by a table of guests, the<br />
employee would be selling alcohol because they have<br />
facilitated the sale as part of the bill. This employee<br />
would be entitled to the adult rate of pay.<br />
What if the employee does not always serve<br />
alcohol?<br />
The <strong>QHA</strong>’s position is that any junior employee who<br />
could be expected to undertake liquor service activities<br />
in the course of their shift is also considered a liquor<br />
service employee.<br />
For example, a junior waiter who generally delivers<br />
food from the kitchen to customers in the dining area<br />
may occasionally be asked to deliver drinks from the<br />
bar as well. Even if this waiter does not always deliver<br />
drinks, they are still a liquor service employee because<br />
this is something they may be expected to do as part<br />
of their general waiting duties. This employee would<br />
be entitled to the adult rate of pay for every shift,<br />
regardless of if they delivered any drinks during a<br />
particular shift or not.<br />
What Is Not Liquor Service?<br />
The <strong>QHA</strong> has previously taken the position that an<br />
employee who only ‘handles’ alcohol is not a liquor<br />
service employee. Some examples of activities which<br />
do not constitute liquor service include:<br />
• Clearing tables<br />
• Emptying or washing cocktail glasses, wine glasses<br />
or other glasses that have been used to serve<br />
alcoholic beverages.<br />
• Cleaning the bar area.<br />
• Restocking fridges in the bar area or mini-bars in<br />
hotel accommodation<br />
• Storing, carrying or transporting an alcohol delivery<br />
from a supplier<br />
• Conducting an inventory check of alcohol in storage<br />
• Placing an alcohol order with a supplier on behalf of<br />
the business.<br />
As a guide, if the duties the employee carries out could<br />
fit with the definition of liquor service provided in clause<br />
2 of the HIGA, or are similar to the examples provided<br />
by the FWO, the employee is likely a liquor service<br />
employee. For further assistance, members may also<br />
call the <strong>QHA</strong>’s Employment Relations Department.<br />
Determining the Correct Rate of Pay<br />
In order to determine the correct rate of pay,<br />
employers must first correctly classify the employee’s<br />
position according to Schedule A of the HIGA. The<br />
<strong>QHA</strong> has a fact sheet on classifications under the<br />
HIGA available for members on the website.<br />
Employers who have not already used the <strong>QHA</strong>’s<br />
Wage Guides before may find this useful in determining<br />
the correct rate of pay for their employees. Employers<br />
should also be aware that the wage increase for the<br />
HIGA has been postponed until 1 October 2022. The<br />
Employment Relations Department is working on<br />
the new guide and will publish it before 1 October.<br />
Members who are subscribed to the ER Bulletin will<br />
be notified when the guide is available on the <strong>QHA</strong><br />
website.<br />
NEED HELP?<br />
For further information and assistance, the <strong>QHA</strong>’s ER Department can be contacted for a confidential<br />
discussion by calling (07) 3221 6999 or emailing er@qha.org.au.<br />
<strong>QHA</strong> REVIEW | 41
TRAINING AND SAFETY<br />
with Therese Kelly<br />
ARE YOU CONSIDERING EMPLOYING A<br />
APPRENTICE OR TRAINEE IN YOUR VENUE?<br />
UNDERSTAND YOUR OBLIGATIONS BEFORE TAKING THEM ON.<br />
<strong>QHA</strong> REVIEW | 42<br />
Apprentices and trainees are<br />
rewarding, they bring new<br />
perspective, innovative ideas and<br />
provide an opportunity for your<br />
Venue to grow. However, as an<br />
employer there are expectations<br />
and obligations. By committing to<br />
employing an apprentice or trainee,<br />
you are committing to be involved<br />
in their training, so they can fulfill<br />
their requirements to competently<br />
complete their chosen qualification.<br />
Employer’s Obligations<br />
As an employer of an Apprentice/<br />
Trainee you will enter into a Training<br />
Contract (TC), TC are legally<br />
binding agreements between<br />
you and your apprentice/trainee,<br />
they include details such as the<br />
commencement date, duration of<br />
the apprenticeship/traineeship and<br />
qualification details.<br />
You are obliged as an employer<br />
to report any circumstances that<br />
may affect your training obligations,<br />
such as significant training delays,<br />
sale of your business or dismissal<br />
of your apprentice/trainee. You’ll<br />
have training obligations like<br />
agreeing to the training plan with<br />
the RTO, organising releasing<br />
them from work for training, paying<br />
them to attend off-the-job training<br />
and signing off progress in their<br />
training record books. You are<br />
also committing to providing an<br />
appropriate range of work, facilities<br />
and level of supervision and a safe<br />
work environment.<br />
Range of work and supervision<br />
For an apprentice or trainee to<br />
succeed, they need appropriate:<br />
• supervision<br />
• range of work<br />
• range of facilities.<br />
An assessment of your workplace,<br />
called an Employer Resource<br />
Assessment (ERA), will be<br />
completed by your selected<br />
Registered Training Organisation<br />
(RTO) to make sure that you can<br />
meet the learning needs of your<br />
apprentice or trainee. The training<br />
organisation will discuss matters<br />
such as:<br />
• Will the apprentice or trainee<br />
be able to receive appropriate<br />
supervision and training?<br />
• Are the facilities and expertise<br />
to train the apprentice or trainee<br />
suitable?<br />
• Is there an agreement to release<br />
the apprentice or trainee to<br />
attend off-the-job/structured<br />
training and/or assessment<br />
when/if required?<br />
• Do the employment and training<br />
arrangements comply with<br />
current part-time and schoolbased<br />
criteria, if applicable?<br />
Pay and entitlements<br />
As with any employee you are<br />
responsible for paying wages and<br />
providing entitlements as specified<br />
in the relevant industrial award.<br />
Training and study<br />
Your apprentice/trainee will be<br />
required to spend time studying<br />
both in the workplace and off the<br />
job training and assessment, you<br />
must pay your apprentice/trainee<br />
for this time .<br />
The training can be held at :<br />
• at your workplace<br />
• TAFE campus, a private college<br />
or RTO<br />
• online.<br />
It is important that :<br />
• Your apprentice/trainee is never<br />
discouraged, obstructed, or<br />
forced away from participating in<br />
their training, or<br />
• Disadvantaged for participating<br />
in training.<br />
Training plan<br />
This is an important document<br />
that outlines your apprentices/<br />
trainees training and assessment<br />
requirements needed to<br />
successfully progress through, and<br />
complete, their qualification.<br />
It will include ‘delivery mode’ (e.g.<br />
workplace, classroom, online) and<br />
responsibilities for each unit of<br />
competency, dates for classroom<br />
or off-the-job learning, recognition<br />
of prior learning, assessments<br />
(methods, outcomes, signatures<br />
to indicate competency) and<br />
support services for apprentices/<br />
trainees with special needs. As<br />
the employer you are, you are<br />
responsible for:
Building<br />
Confidence.<br />
Together.<br />
• negotiating and signing the<br />
training plan<br />
• having your own copy<br />
• providing any workplace tasks<br />
listed in the training plan<br />
• working together with your<br />
apprentice or trainee and the RTO<br />
to support your apprentice’s or<br />
trainee’s progress<br />
• notifying the department, if you<br />
don’t think your apprentice or<br />
trainee will complete their training<br />
in time.<br />
Training record<br />
This records your apprentice/<br />
trainee’s progress and specifically,<br />
which ‘competencies’ they have<br />
completed. While the apprentice or<br />
trainee is responsible for maintaining<br />
their training record, you and the<br />
RTO are jointly responsible for<br />
inspecting it at least every 3 months.<br />
Upon completion of each unit of<br />
competency, the training record will<br />
be signed by all parties:<br />
• The employer’s signature supports<br />
that the apprentice or trainee<br />
is competent in the workplace,<br />
industry and company standards.<br />
• The apprentice or trainee’s<br />
signature supports that he/she<br />
agrees he/she has the ability<br />
to competently perform the<br />
workplace tasks.<br />
• The training organisation’s<br />
signature supports the successful<br />
completion of off-the-job training<br />
in the underpinning knowledge<br />
and skills.<br />
Workplace health and safety<br />
As the employer, you are responsible<br />
for the health and safety of all of<br />
your apprentice/trainee whilst in the<br />
workplace in the same way as your<br />
other employees.<br />
You are obliged to provide your<br />
apprentice or trainee with:<br />
• an introduction to the workplace<br />
which covers hazard identification<br />
and risk prevention<br />
• training in safe work procedures<br />
• initial and ongoing supervision<br />
• personal and protective<br />
equipment including instructions<br />
on how to effectively use and<br />
wear equipment.<br />
The <strong>QHA</strong> is a registered training<br />
organisation - number 30628.<br />
As your trusted insurance<br />
broker and consultant, our<br />
purpose is to help you move<br />
forward with confidence.<br />
• By managing your risk.<br />
• By helping you foster<br />
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• By bringing together<br />
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expertise.<br />
• To help your business and<br />
your community through<br />
every challenge you face.<br />
We are proud and active<br />
partners of the Queensland<br />
Hotels Association and can<br />
cater for all your business<br />
insurance needs including<br />
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CALL 1800 161 232<br />
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OFFICAL INSURANCE<br />
BROKER OF THE NRL<br />
Cover is subject to the Policy terms and conditions.<br />
You should consider if the insurance is suitable for<br />
you and read the relevant PDS/Policy Wording and<br />
our FSG before making your decision to acquire<br />
insurance. These are available at AJG.com.au.<br />
REF3117-0222-1.0
ACCOMMODATION<br />
JW MARRIOTT’S<br />
WINNING WAYS<br />
<strong>QHA</strong> REVIEW | 44<br />
WHEN IT COMES TO WINNING<br />
AWARDS THE JW MARRIOTT GOLD<br />
COAST RESORT & SPA HAS BUILT<br />
QUITE A COLLECTION OVER THE<br />
PAST FEW YEARS.<br />
In 2021, the resort’s pool, where you can snorkel with tropical<br />
fish, was named by voters on the Wotif booking site as<br />
Australia’s Best Hotel Pool.<br />
In the 2022 <strong>QHA</strong> Awards for Excellence the resort was<br />
awarded titles for Hotel of the Year (Accommodation), Best<br />
Marketed Hotel (Accommodation), and Best Redeveloped<br />
Hotel (Accommodation).<br />
And last month, the resort’s restaurants, and head chef<br />
Paul Smart, were named as finalists in the upcoming 2022<br />
Restaurant and Catering Awards across a range of categories<br />
including: Chef of the Year, Japanese Restaurant (Misono),<br />
Healthy Kid’s Menu (Citrique), Seafood Restaurant Formal<br />
(Citrique), and Tourism Restaurant (Citrique).
The awards follow a $35 million renovation and<br />
rebranding of the venue which opened just before<br />
Christmas in 2020 and announced the arrival of the<br />
five-star JW Marriott brand to the Gold Coast.<br />
Architecture firm DBI, who designed the original<br />
Surfers Paradise Marriott Hotel in 1992 returned for<br />
the refurbishment which embraced the theme of<br />
“nature” and updated 223 guest rooms, all of the<br />
public spaces and restaurants.<br />
On Ferny Ave, just minutes away from the centre of<br />
Surfers Paradise, the JW Marriott Gold Coast Resort<br />
& Spa offers views of both the hinterland and the<br />
ocean. Its rooms start at 42sqm and range up to the<br />
1432sqm Presidential Suite.
ACCOMMODATION<br />
<strong>QHA</strong> REVIEW | 46<br />
The resort pools are something to behold with a range<br />
of depths and activations including a saltwater lagoon<br />
with a waterfall and more than 300 tropical fish and a<br />
landscaped freshwater pool. Outdoor spaces include<br />
lounge areas, cabanas and dining options.<br />
On the food front, the resort has its own garden to<br />
draw upon for herbs and vegetables for its ocean<br />
and paddock to plate concept restaurant, Citrique,<br />
its authentic Japanese restaurant Misono and in the<br />
cocktails served up at the indoor-outdoor bar Chapter<br />
and Verse.<br />
The garden also provides a valuable addition to the<br />
Family by JW offering at the Gold Coast resort where<br />
families are able to enjoy snorkeling in the saltwater<br />
lagoon, sandcastle making, and garden tours and<br />
herb planting hosted by the culinary team, and even<br />
cooking classes.<br />
JW Marriott Gold Coast Resort & Spa Marketing<br />
Manager Bronwen Hemmings said while 2021 had its<br />
“ups and downs” in terms of trading, 2022, so far, had<br />
been a really strong year.<br />
“We’ve had some return of international travellers, but<br />
predominantly it’s been domestic travellers looking for<br />
a luxury experience,” Bronwen said.<br />
“We were the first JW Marriott luxury brand in the<br />
region. It’s such an incredible resort. We are very<br />
fortunate.”<br />
As we head into the second half of the year, the resort,<br />
which has 300 staff, is still evolving with Spa by JW<br />
launching at the luxury resort soon.<br />
JW Marriott Gold Coast Resort & Spa is at<br />
158 Ferny Ave, Surfers Paradise.<br />
See www.jwmarriottgoldcoast.com
Judy Hill ACCOMMODATION UPDATE<br />
MEMBERSHIP MATTERS<br />
If 2022 has taught us nothing else, it has taught us the<br />
importance of being connected with people particularly<br />
staff members and industry colleagues through<br />
maintaining great relationships and building new ones.<br />
Our industry has experienced many changes in the<br />
past two years both during, and now post, the Covid<br />
pandemic however it would appear the pandemic is far<br />
from over due to daily increasing numbers not only in<br />
Australia but also on a global scale.<br />
While the <strong>QHA</strong> was founded in 1885, the<br />
Accommodation Division came into being a little<br />
over 20 years ago when it was identified that<br />
accommodation hotels had similar synergies to<br />
licensed hotels particularly in liquor licensing.<br />
Over the years the Accommodation Division has<br />
increased its service level to provide a range of<br />
services not offered previously. Our primary focus is<br />
on issues that impact Queensland’s accommodation<br />
hotel industry including changes to legislation and/or<br />
regulations which can directly have a dramatic impact<br />
on the bottom line of a hotel.<br />
The success of your business depends on your ability<br />
to adapt to its changing lifecycle. Understanding where<br />
your business fits in the lifecycle will help anticipate<br />
upcoming challenges and make the most appropriate<br />
business decisions.<br />
The <strong>QHA</strong> Accommodation Division provides<br />
professional specialist advice and services to its<br />
members. Our national body, Tourism Accommodation<br />
Australia (TAA), contributes to the national agenda<br />
eg. Labour market reforms, temporary work visas,<br />
taxation, tourism, transport and energy policy.<br />
The <strong>QHA</strong> also provides a range of high quality and<br />
cost-effective advisory and support services to<br />
members including invitations to industry gatherings<br />
such as the annual Hotel Market & Economic Outlook<br />
event, and networking events such as the <strong>QHA</strong> Race<br />
Day, <strong>QHA</strong> Golf Day, Women in Hotels Luncheon and<br />
the Awards for Excellence event.<br />
Members also have the opportunity to nominate for<br />
the annual <strong>QHA</strong>’s Awards for Excellence program,<br />
which provides a platform for assessing and promoting<br />
industry excellence within your hotel on a state and<br />
national level. Other benefits include: free copies of<br />
the <strong>QHA</strong>’s monthly magazine – the <strong>QHA</strong> Review,<br />
featuring current industry news and events; regular<br />
issues of the <strong>QHA</strong>’s newsletter the <strong>QHA</strong> Update; and<br />
the Employment Relations (ER) Bulletin featuring the<br />
latest advice. The <strong>QHA</strong> also offers Workplace Health &<br />
Safety compliance auditing and advice services.<br />
In more recent times we have provided a platform for<br />
Director of Sales & Marketing meetings in Brisbane,<br />
Gold Coast and FNQ and we have held the meeting<br />
at a newly opened hotel to take advantage of the<br />
opportunity for a site tour. Similar get togethers that<br />
have been conducted for a number of years offer<br />
the opportunity to attend scheduled bi-monthly<br />
General Managers’ meeting hosted at member<br />
accommodation hotels with a guest presenter/s on<br />
current industry issues.<br />
COVID-19 has hit everyone hard in ways none of us<br />
would have ever imagined or previously dealt with.<br />
Mental health issues, self-isolation, quarantines and<br />
social and physical distancing have changed our<br />
routines and outlook on the future and the meaning of<br />
life and our values.<br />
Face-to-face meetings and travel to destinations<br />
weren’t experienced for long periods of time, but<br />
thankfully, both have now returned and there is less<br />
gathering being done via Zoom or Teams.<br />
The Accommodation Division believes it is important<br />
to facilitate the opportunity for members to gather<br />
together in a face-to-face forum, with all restrictions<br />
adhered to, for the purposes not only of sharing “war<br />
stories” of the COVID-19 period, but also to discuss<br />
the future of the tourism and accommodation industry,<br />
report on future bookings and share the changes<br />
accommodation may have to make for the future<br />
accommodation guest.<br />
WHAT WE DO COUNTS.<br />
The need to be part of a membership organisation has<br />
never been so important.<br />
If you are not yet a financial member of <strong>QHA</strong>’s<br />
Accommodation Division and would like to join, email<br />
accomm@qha.org.au and we’ll be in touch with a<br />
member pack.<br />
<strong>QHA</strong> REVIEW | 47
ATTORNEY-GENERAL<br />
The Honourable Shannon Fentiman MP<br />
SURVEY TACKLES GAMBLING’S COMPLEXITIES<br />
<strong>QHA</strong> REVIEW | 48<br />
There is no doubt that gambling is a such complex<br />
social issue that not only impacts the gambler<br />
themselves, but their family, workplace and the<br />
wider community. The harm can also have a ripple<br />
effect across all aspects of someone’s life – with<br />
relationships, mental health and finances.<br />
The Palaszczuk Government works closely with<br />
Queensland’s gambling industry to implement our<br />
gambling harm minimisation initiatives – many of which<br />
have been informed by past Queensland household<br />
gambling surveys.<br />
The long-running survey contributes to monitoring the<br />
social and economic costs and benefits of gambling,<br />
measuring problem gambling prevalence and helps to<br />
identify factors in gambling harm.<br />
The last survey took place in 2016-17 and<br />
Queenslanders’ gambling habits have changed<br />
significantly over the years.<br />
It’s so important we have up-to-date data so we can<br />
continue to reduce gambling harm in Queensland and<br />
support problem gamblers when they need it most.<br />
That’s why, in the latest State Budget, we have<br />
committed more than $3 million over three years<br />
towards a range of gambling harm research and<br />
minimisation initiatives.<br />
This will also fund the rollout of a new Queensland<br />
Household Gambling Survey 2022-23.<br />
Research plays a vital part in determining where we<br />
need to provide more support and how best to do<br />
this. This year’s survey will help inform future initiatives<br />
under the Gambling Harm Minimisation Plan for<br />
Queensland 2021-25.<br />
Survey participants will be randomly chosen from the<br />
Queensland adult population and will be interviewed<br />
by telephone where they will be asked questions about<br />
their personal gambling behaviours over the last 12<br />
months.<br />
The results of the survey are expected to be published<br />
in late-2023 and we will be looking at expanding the<br />
survey to online.<br />
Also coming up next year is the state-wide roll out<br />
of Queensland’s digital licence app. The digital<br />
licence app will provide the following benefits to your<br />
business:<br />
• quick and easy verification of authenticity<br />
• real time data<br />
• no disruption to current business processes<br />
• maintained security and privacy of customer<br />
information<br />
• soft copy of identity details can be provided by<br />
licence holder.<br />
Following a successful trial of the digital licence<br />
app in Maryborough and Hervey Bay, an extended<br />
trial will take place in Townsville later this year with<br />
local venues being given the opportunity to provide<br />
feedback and input to the app’s development.<br />
The Department of Transport and Main Road’s (TMR)<br />
digital licence project team are working with local<br />
venues to help get them ready for the trial and a<br />
business support pack for participating venues will<br />
also be available on the Queensland Government<br />
website.<br />
If you’d like more information on the Townsville trial,<br />
please email the TMR digital licence project team at<br />
digitallicence@tmr.qld.gov.au with your business name<br />
and contact details.<br />
The digital licence app is one of many ways the<br />
Queensland Government is embracing technology<br />
to make it easier to do business in the state. I look<br />
forward to sharing more information about these<br />
initiatives as they progress.
Victoria Thomson OLGR<br />
LIQUOR AND GAMING REFERENCE GROUP LAUNCH<br />
This month there are a couple of exciting new initiatives<br />
to share with you.<br />
In August we had our first meeting of the Liquor and<br />
Gaming Reference Group (LGRG).<br />
We’ve established this group as a means for<br />
government, key stakeholders and partners in the<br />
liquor and gaming industries and the community to<br />
come together to positively engage in the design,<br />
implementation and evaluation of policy and programs<br />
and to discuss challenges and opportunities facing the<br />
sector.<br />
Established purposefully as a collaborative forum,<br />
it provides an opportunity for members to work<br />
together to ensure safe and responsible liquor and<br />
gaming environments that support and benefit our<br />
communities.<br />
The LGRG will:<br />
• provide industry feedback to support the<br />
development and update policies and programs<br />
support the implementation and evaluation of key<br />
policies and programs<br />
• share information on current and emerging<br />
challenges, including providing insight on potential<br />
regulatory and non-regulatory solutions<br />
• support work to advance a public health approach<br />
to minimising gambling and liquor related harm.<br />
I look forward to updating you on what this group<br />
achieves in the coming months.<br />
Establishing the LGRG is a key deliverable in our new<br />
liquor and gambling regulation strategy, which is the<br />
next bit of news I want to share with you.<br />
The new strategy outlines the steps we are taking<br />
to become a more modern, transparent, visible and<br />
accountable regulator.<br />
It has been developed in line with best practice<br />
and informed by approaches across Australia and<br />
internationally. Most importantly it has been informed<br />
by input from industry.<br />
The strategy sets out our five goals:<br />
• safe and empowered communities<br />
• fair and responsible markets<br />
• reduced harm from alcohol and gambling<br />
• socially responsible licensees in a dynamic and<br />
growing industry<br />
• a contemporary, effective and trusted regulatory<br />
system.<br />
We haven’t had a published regulatory strategy of this<br />
nature in recent years, so we have taken the time to<br />
get this right and to ensure we are well positioned for<br />
the future.<br />
At the strategy’s core is a commitment to partnership.<br />
It recognises that we all have a role to play to ensure<br />
robust, socially responsible and innovative industry<br />
sectors exist across Queensland.<br />
The establishment of the LGRG and licensees’<br />
improved access to digital services are just some of<br />
the immediate benefits derived from the strategy.<br />
I am confident the new strategy will put OLGR in the<br />
best position to support industry to continue to deliver<br />
safe liquor and gaming experiences to Queenslanders<br />
now and into the future.<br />
For the latest information on our new strategy, follow<br />
OLGR on Facebook and subscribe to our Inside Liquor<br />
and Gaming newsletter.<br />
Also, a reminder that, as part of a 12-month trial that<br />
commenced on 1 July, the Queensland Government<br />
has reduced transfer fees on the sale of gaming<br />
machine authorities from 33 per cent to 15 per cent<br />
and will be publishing the minimum acceptable price<br />
for authorities ahead of each tender.<br />
Find out more on the Business Queensland website.<br />
<strong>QHA</strong> REVIEW | 49
TOP DROP<br />
PERFECTLY PACED<br />
AUSTRALIAN LAGER<br />
Last Man Standing<br />
Brewing<br />
EXTRA SHOT<br />
EXTRA STOUT<br />
Brouhaha Brewery<br />
DARK HARVEST<br />
FRESH HOP BLACK IPA<br />
Bridge Road Brewers<br />
& Garage Project<br />
CITRA-HOPPED EXTRA<br />
PALE ALE<br />
All Inn Brewing Co<br />
Preservative free,<br />
unpasteurised and<br />
unfiltered, this is an<br />
eceptionally clean,<br />
refreshing, easydrining<br />
lager that absolutely<br />
impressed the hell out of<br />
us and liewise will a lot<br />
of ustralians. So good to<br />
encounter lagers lie this.<br />
Steve radbury and the<br />
crew now what it taes<br />
to win and be the last<br />
man standing. This lager<br />
is a definite winner.<br />
ith some coee stouts<br />
all you can taste is the<br />
coee and whilst am a<br />
coee addict, sometimes<br />
dont need loads more<br />
of it. This stout thanfully<br />
balances the coee<br />
aromas and avour with<br />
some dar chocolate and<br />
roasted malts and mild<br />
bitterness.<br />
This once again<br />
reconfirms my love of<br />
lac s. f you havent<br />
tried one, it really is<br />
mothers mil. This one<br />
in particular is a pearler.<br />
collaboration between<br />
ridge oad rewers<br />
and Garage roect this<br />
rendition brewed for the<br />
annual harvest festival<br />
features freshly piced<br />
Galay hops added to the<br />
brew within hours. s<br />
they say, fresh is best<br />
and this beer is testament<br />
to this ageold adage.<br />
have always loved beers<br />
featuring Citra, Simcoe<br />
and osaic hops but<br />
the question remained,<br />
which hop did love best.<br />
ell, this beer may have<br />
answered this question.<br />
hat a cracer t brings<br />
the citrus character<br />
you would epect of its<br />
namesae along with some<br />
magic notes of passionfruit<br />
and lychee and a moderate<br />
bitterness base.<br />
<strong>QHA</strong> REVIEW | 50
TOP DROP<br />
GHOST TOWN SITIVA<br />
IPA<br />
Urbanaut Brewing<br />
BIG RIVER<br />
XPA<br />
Sanctus Brewing Co<br />
RED PELT<br />
INDIA RED ALE<br />
Fox Hat<br />
BROWN SNAKE<br />
GINGER BEER<br />
Brewdog Brewing<br />
n the main have been<br />
a big fan of rbanauts<br />
beers. This one has a<br />
beautiful blend of stone<br />
fruit, citrus and tropical<br />
fruits with a mild lingering<br />
bitterness. ery oorish.<br />
t is nice and light,<br />
perhaps a little too light<br />
but there are enoyable<br />
notes of mandarin, apricot<br />
and tropical fruit. Theres<br />
a bit of a biscuit base and<br />
light bitterness too.<br />
Theres a lot going on<br />
with this brew and its<br />
all good. Caramel malts<br />
morph into resinous pine<br />
bitterness with an orange<br />
pith aftertaste following by<br />
the warming glow of .<br />
abv. itter and beautiful,<br />
its a ripper.<br />
really refreshing drop<br />
to clean the palate at the<br />
end of a long days wor.<br />
ts sweet enough without<br />
being sicly sweet with a<br />
nice bit of venom from<br />
the spicy ginger. ery<br />
enoyable.<br />
<strong>QHA</strong> REVIEW | 51
A CRAFTY BUNCH<br />
<strong>QHA</strong> REVIEW | 52<br />
WHAT A CATCH<br />
BUILDING BREWING CAPACITY,<br />
WELCOMING NEW BRANDS AND LOOKING<br />
FOR OPPORTUNITIES TO BUY LARGE<br />
HOSPITALITY VENUES NEAR BRISBANE CITY<br />
IS ALL PART THE CATCHMENT BREWING<br />
CO’S FIVE YEAR PLAN.<br />
CEO and major shareholder Matt Newberry said the<br />
start of 2022 had been rough for city businesses.<br />
Mr Newberry said while Catchment venues were<br />
not structurally impacted by the floods, they had<br />
experienced a downturn on previous years as people<br />
stayed away from the CBD.<br />
The Omicron COVID outbreak in January, followed by<br />
the Brisbane floods and a subsequent push to have<br />
people work from home had slowed business activity<br />
too, he said.<br />
While circumstances conspired to see functions<br />
cancelled and crowds stay away early in the year, Matt<br />
said Catchment at West End, and its second venue<br />
Darling & Co at Paddington, had traded extremely<br />
strongly from early March.
A CRAFTY BUNCH<br />
Darling & Co<br />
Matt Newberry<br />
The Fortitude Brewing Co<br />
He said going into the new financial<br />
year the business was performing well.<br />
Now into its sixth year of operation<br />
The Catchment Brewing Co has had a<br />
busy 12 months.<br />
At the end of 2021 it bought upmarket Paddington<br />
pub Darling & Co from Australian Venue Co.<br />
In June it completed the purchase of Tamborine<br />
Mountain-based beer maker Fortitude Brewing Co.<br />
The Fortitude Brewing Co purchase allowed access<br />
to brewery set up with nearly ten times the capacity<br />
of Catchment’s West End venue as well as a busy<br />
restaurant, bar and functions business.<br />
It also added the Fortitude Brewing Co’s brand and<br />
beers to the stable – including their core range beers,<br />
the popular Pacer, a 2.8% pale ale, and the Roots and<br />
Leaves alcoholic ginger beer (3.5%).<br />
Fortitude Brewing’s other seasonal label, Noisy Minor,<br />
known for its off-beat names and beer styles, such<br />
as the Red Ryeding Hood Red Rye Ale (4.9%) and<br />
Admiral Ackbar (8.2%), are brands that now sit inside<br />
the Catchment stable. The bigger brew system at the<br />
Tamborine Mountain venue will enable Catchment<br />
to bring its brewing back in house, rather than<br />
contracting brewing elsewhere to meet demand.<br />
The Darling & Co purchase provided Catchment with<br />
access to a busy hospitality strip and the opportunity<br />
to tweak the mix of beers on tap to expose thousands<br />
of beer drinkers to Catchment’s products every week -<br />
and even more on game days.<br />
<strong>QHA</strong> REVIEW | 53
A CRAFTY BUNCH<br />
<strong>QHA</strong> REVIEW | 54<br />
Keeping to Catchment’s theme of “by locals, for locals,<br />
everywhere” there is now a range of beers on offer at<br />
Darling & Co designed specifically to suit the crowd,<br />
including the popular Lang Park Lager.<br />
Matt said Catchment Brewing Co was now looking to<br />
invest in freehold property with large-scale hospitality<br />
venues in the inner city as opportunities arise, noting<br />
there are a lot of distressed assets available.<br />
He said this process would diversify the asset base of<br />
the business and provide a ready-made market for the<br />
various beer brands it owned.<br />
Catchment is also considering a step into the retail<br />
space and the creation of premium craft beer bottle<br />
shops where independently-owned breweries could<br />
better display their wares,” Matt said.<br />
With National IPA Day coming up August, The<br />
Catchment Brewing Co has joined forces with Helios<br />
Brewing to produce Harpy, a Double Hopped West<br />
Coast IPA that will be available for purchase at both<br />
brewery’s venues and their websites this month.<br />
It has also collaborated with the team at the new<br />
Queensland Ballet facility opening at West End to<br />
supply beverages for its events as well as a number of<br />
well-known Brisbane restaurants, sporting groups and<br />
charities.<br />
When it comes to feedback from industry experts,<br />
Catchment’s beers are proving popular with the beer<br />
judges too.<br />
Among the brewery’s list of achievements, its Cocktail<br />
Series Mojito Sour earned its first International Trophy<br />
and Gold Medal for best beer from Australia at the<br />
Concours International De Lyon in France in May,<br />
while its Whynot Lager earned Bronze at the 2021<br />
Royal Queensland Food & Wine Show Beer Awards,<br />
its Night Fever American-Style Black Ale earned silver<br />
in the 2021 Indies, and its Vulture IPA and Cow Tipper<br />
Cream Stout earned Bronze.<br />
The Catchment Brewing Co is at 150 Boundary St in<br />
West End (www.catchmentbrewingco.com.au).<br />
Fortitude Brewing Co is at 165 Long Rd, Tamborine<br />
Mountain (fortitudebrewing.com.au).<br />
Darling & Co is at 157 Given Terrace, Paddington<br />
(darlingpaddington.com.au)
One<br />
attendee will<br />
win a FREE<br />
keg for their<br />
venue!<br />
NEXT<br />
Free<br />
EVENT<br />
ST GEORGE<br />
11 OCTOBER 2022<br />
Receive invaluable insights from industry leaders to increase<br />
profitability at your venue, providing you with tangible ideas on<br />
how to make savings and increase efficiencies in your pub.<br />
Email names and dietary requirements to<br />
rsvp@qha.org.au or phone 3221 6999 to register.<br />
WORK ON YOUR<br />
B U S I N E S S<br />
NOT JUST IN IT
A CRAFTY<br />
BUNCH<br />
W H Y N O T S T O C K & S U P P O R T<br />
4 Hearts Brewing<br />
The first brewery to open its doors in<br />
Ipswich in over 100 years, 4 Hearts’<br />
brew masters are committed to<br />
premium local ingredients and<br />
profound taste. Preservative free and<br />
all natural they use the highest quality<br />
ingredients to consistently deliver a<br />
tasty beer every brew. Our core range<br />
features modern spins on traditional<br />
brews while our ever growing range<br />
of seasonal beers takes things to<br />
more adventurous levels, utilising<br />
local seasonal produce as inspiration<br />
(honey, rosella or carrots anyone…)<br />
0439 439 710<br />
4heartsbrewing.com<br />
Ballistic Beer Co.<br />
At Ballistic we have a simple theory.<br />
Fresh beer is the best beer. That’s<br />
why we brew in small batches, more<br />
frequently, and store it cold so you get<br />
the same blast of flavour our brewers<br />
do. Our pale ales, lagers, IPAs, sours<br />
and special releases will blow away<br />
the traditional ideas and expectations<br />
of what beer should be.<br />
Set in an old World War II<br />
ammunitions factory in the historic,<br />
industrial suburb of Salisbury Ballistic<br />
HQ is home to a team of innovative<br />
brewers who believe everyone should<br />
have the chance to enjoy a well<br />
crafted, quality beer.<br />
07 3277 6656<br />
ballisticbeer.com<br />
Helios Brewing Company<br />
Helios is the sun god of Greek myths.<br />
Each morning the rising sun marks<br />
Helios’ crossing over into the mortal<br />
world, driving a chariot drawn by<br />
wild horses that only he can control.<br />
Helios Brewing Company harnesses<br />
the sun’s power to sustainably create<br />
craft beer. Our brewing infrastructure<br />
has been custom-designed to<br />
maximise energy and water efficiency,<br />
minimize waste and carbon-footprint<br />
while capitalising upon Queensland’s<br />
renewable natural resources. We brew<br />
beers that are malt-forward, balanced,<br />
and intense using only the best<br />
ingredients, impeccable technique and<br />
sustainable practices.<br />
07 3392 9739<br />
heliosbrewing.com.au<br />
<strong>QHA</strong> REVIEW | 56<br />
Slipstream Brewing<br />
Slipstream Brewing is an<br />
independently owned brewery based<br />
in Brisbane. We are a small but<br />
passionate team, producing some of<br />
the most accessible and sessionable<br />
craft beers in Australia. We’re the<br />
missing gap between bland beer and<br />
wanky beer, our beers hit the bullseye,<br />
brewed with nothing but pure flavour<br />
in mind. Hops are the heroes and<br />
we milk them for all their worth. We<br />
love the freshness, juiciness the zing<br />
and the zest. One sip, it tastes so<br />
good – capture that feeling and fill the<br />
fridge with it. Beer is the last thing you<br />
should settle on, so come and get<br />
caught in Slipstream.<br />
07 3892 4582<br />
slipstreambrewing.com.au<br />
Burleigh Brewing Co<br />
Founded in 2006 by Peta and Brennan<br />
Fielding, Burleigh Brewing was one of<br />
the first independent craft breweries in<br />
QLD. Now celebrating 15 year of the<br />
brand, Burleigh Brewing has upgraded<br />
their Taphouse in Burleigh Heads, won<br />
countless awards for both business<br />
and beer (a testament to their shared<br />
and individual strengths), grown to a<br />
team of 70, and in their own humble,<br />
hard-working way, helped transform<br />
the Gold Coast’s craft brewing scene<br />
into one of the most vibrant and<br />
thriving in the country.<br />
07 5593 6000<br />
burleighbrewing.com.au<br />
Terella Brewing<br />
Terella means “Little Earth”, and<br />
we’re building our vision of a dream<br />
brewery, drawing inspiration from<br />
science, a serious love of beer, and our<br />
connection to the local land.<br />
We’ve planted ourselves in North Arm,<br />
a rural setting between the hinterland<br />
and farms of the Sunshine Coast,<br />
surrounded by crops and free roaming<br />
cattle. Our concept is based on a<br />
sustainable cycle, producing what we<br />
need and using what we produce.<br />
22 rotational taps and a new exciting<br />
beer released every week! Pushing<br />
the limits of Hops and Grains to<br />
produce quality small batch brews for<br />
enjoyment.<br />
0492 929 357<br />
sales@terellabrewing.com.au<br />
terellabrewing.com.au
Q U E E N S L A N D L O C A L S<br />
A CRAFTY<br />
BUNCH<br />
Your Mates<br />
Your Mates isn’t just a brand, it’s<br />
a lifestyle. Drinking good beer with<br />
good mates and having a bloody<br />
good time. We believe these simple<br />
pleasures are much sweeter with a<br />
good beer in hand. Mateship is our<br />
founding principle, it’s why we exist<br />
and encompasses everything we do.<br />
Our beers are represented by a few<br />
legendary characters we’ve all met<br />
in our lives, with distinct personalities<br />
matching their flavour styles. Our vision<br />
is to inspire mateship through great<br />
beers, and our mission is to build<br />
an inclusive beer community at our<br />
brewery on the Sunshine Coast, our<br />
beautiful backyard in Queensland and<br />
beyond!<br />
0456 492 889<br />
yourmatesbrewing.com<br />
Felons Brewing Co<br />
Founded by Brisbane locals, Felons<br />
Brewing Co. is a modern-day brewery<br />
proudly positioned on the banks of the<br />
Brisbane River. Our brewery is nestled<br />
down under the Story Bridge, within<br />
Howard Smith Wharves. We truly<br />
believe that beer is what binds us all<br />
to this great part of the world and as<br />
proud brewers, we believe in brewing<br />
with passion and freedom.<br />
07 3188 9090<br />
felonsbrewingco.com.au
W H Y N O T S T O C K & S U P P O R T<br />
A CRAFTY<br />
BUNCH<br />
Brouhaha<br />
In 2016, four Sunny coast locals set<br />
out to build their ultimate brewpub. One<br />
that produced premium quality beer<br />
and serviced fresh, local food. Cut to<br />
today, Brouhaha has expanded to Aura<br />
with a seaside production brewery &<br />
taproom, making Maleny the pilot kit for<br />
new and bespoke seasonal brews.<br />
toby@brouhahabrewery.com.au<br />
0405 707 975<br />
brouhahabrewery.com.au<br />
Revel Brewing Co.<br />
We are proud to be one of<br />
Queensland’s best independent<br />
breweries consistently producing<br />
Australian & International award<br />
winning beers.<br />
Bringing brewing back to Bulimba<br />
where the original Eagle Brewery<br />
resided in 1883 and the essence of<br />
QLD brewing began. Our beers are<br />
bursting with flavour and personality<br />
whilst possessing drinkability for<br />
everyone.<br />
Come and be a part of the Revel-ution!<br />
Matthew Flexman<br />
matt@revelbrewingco.com.au<br />
Boiling Pot Brewing Co.<br />
Everything we do at Boiling Pot<br />
Brewing Co. is influenced by our<br />
birthplace, Noosa, with all its beauty,<br />
nature and damn fine beer-drinking<br />
weather.<br />
We named the brewery in honour of the<br />
first headland in Noosa National Park,<br />
Boiling Pot, if you know it, you know it.<br />
If we could bottle the feeling you get at<br />
Boiling Pot, it’d be a bestseller.<br />
At Boiling Pot, we take what we do<br />
seriously but we know we’re not<br />
saving the world. Our mission is<br />
simple: to make life that little bit better<br />
for beer drinkers, one beer at a time.<br />
#cheerseverybody<br />
0414 415 920<br />
boilingpotbrewingco.com.au<br />
<strong>QHA</strong> REVIEW | 58<br />
Granite Belt Brewery<br />
Granite Belt Brewery is a small batch<br />
brewery with a passion for creating<br />
unique, full flavoured beers that are<br />
perfect for every occasion. Our beers<br />
are made purely... to be enjoyed.<br />
We brew and bottle everything onsite<br />
in Stanthorpe on the Granite Belt, and<br />
is available for wholesale distribution<br />
07 4681 1370<br />
granitebeltbrewery.com.au<br />
The Catchment Brewing Co<br />
Catchment Brewing Co, located in a<br />
beautiful art deco building in West End<br />
is a fully functioning brewery, bar and<br />
restaurant and your one stop shop for<br />
all things craft beer, awesome food or<br />
functions.<br />
Whether sampling the medal winning<br />
core range beers named after iconic<br />
streets in the local catchment or the<br />
seasonal smash hits that will amaze<br />
you, it’s well worth a visit for a taste of<br />
West End.<br />
Catchment Brewing Co - For locals,<br />
by locals, everywhere.<br />
07 3846 1701<br />
bookings@catchmentbrewingco.com.au<br />
catchmentbrewingco.com.au
Paul St John-Wood PUB TALK<br />
BE VIGILANT<br />
Live Music Australia Grants<br />
Program<br />
We anticipate the fifth round of<br />
funding for the Live Music Australia<br />
Program to be called imminently.<br />
The Live Music Australia Program<br />
was developed post pandemic to<br />
bring more live music to Australian<br />
communities and provides funding<br />
to applications that support quality<br />
original Australian live music that is<br />
professionally staged, with a focus<br />
on small to medium venues. The<br />
Australian Government will provide<br />
a total of $20 million over four years<br />
for the Live Music Australia program.<br />
There will be $2.5 million funding<br />
available in each round. Your venue<br />
could be eligible to access these<br />
grants ranging from $5,000 to<br />
$100,000. To check your eligibility<br />
and to apply for funding visit https://<br />
www.arts.gov.au/funding-andsupport/live-music-australia.<br />
<strong>QHA</strong> Regional Board Meeting –<br />
Longreach<br />
Thank you to the Hoteliers and<br />
<strong>QHA</strong> Partners who attended the<br />
<strong>QHA</strong> Regional Board Meeting at the<br />
Longreach Tourist Park in August.<br />
The Regional Board Meeting<br />
continues to be an integral event<br />
on the annual calendar for <strong>QHA</strong><br />
Board Members and key staff to<br />
visit regions and converse directly<br />
with hoteliers to understand their<br />
challenges and concerns.<br />
Minors on Premises<br />
With the end of another school<br />
year approaching it is timely to<br />
remind licensees to remain vigilant<br />
for minors on the premises. With<br />
half of the graduating year level<br />
being only 17-years-old these<br />
minors are now more inclined to<br />
try and enter a licensed premises<br />
to join their friends from the<br />
same grade who are of legal<br />
age. Add to this the prevalence<br />
and accessibility of fake ID’s, it is<br />
becoming increasingly difficult to<br />
ensure these non-exempt minors<br />
do not enter the premises to<br />
consume alcohol with their friends.<br />
Rockhampton Region Hoteliers<br />
Meeting – Bartletts Tavern<br />
On Tuesday 23 August the <strong>QHA</strong><br />
held the Rockhampton Hoteliers<br />
Meeting for publicans from around<br />
the region at Bartletts Tavern.<br />
The event featured presentations<br />
from a range of <strong>QHA</strong> corporate<br />
partners and <strong>QHA</strong> representatives.<br />
Thank you to the hoteliers and<br />
their key staff who were able to<br />
take time out of their businesses<br />
to attend the meeting, and thank<br />
you to David Schultz and the team<br />
at Bartletts Tavern for hosting<br />
another great <strong>QHA</strong> event in Central<br />
Queensland.<br />
Reminder of remote selfexclusions<br />
for gambling<br />
We have recently been contacted<br />
by a number of operators<br />
questioning the legitimacy of<br />
remote self-exclusion requests<br />
they have received by email.<br />
Licensees are reminded that<br />
remote self-exclusions can only<br />
be requested through government<br />
funded gambling help services<br />
and when the request is made<br />
with the completed remote<br />
self-exclusion authority and<br />
identification form, exclusion form<br />
3A, a clear digital photo of the<br />
person along with a copy of their<br />
photo identification, then they must<br />
be accepted and implemented at<br />
your venue. Following receipt of<br />
the aforementioned documentation<br />
from a gambling help service the<br />
venue is then required to complete<br />
and return exclusion form 3B to the<br />
individual and to the gambling help<br />
service via email and then complete<br />
form 3G – register of excluded<br />
persons. If a venue receives a<br />
request for exclusion which does<br />
not contain all of the necessary<br />
documentation, or the request is<br />
made from a third party which is<br />
not a gambling help service then<br />
the venue is not required to accept<br />
the exclusion at that point.<br />
<strong>QHA</strong> REVIEW | 59
WINE<br />
with John Rozentals<br />
WIRRA WONDERS<br />
WHEN IT COMES TO NOTABLE AUSTRALIAN WINE REGIONS SOUTH AUSTRALIA’S<br />
MCLAREN VALE IS UP THERE WITH THE BEST.<br />
<strong>QHA</strong> REVIEW | 60<br />
A look at the tourism website for the region (www.<br />
mclarenvale.info/explore/drink) shows there are no less<br />
than 76 cellar door experiences to be had, with Wirra<br />
Wirra winery among them.<br />
The winery’s history stretches back to 1894 when<br />
a former South Australian state cricketer, Robert<br />
Srangways Wigley joined forces with a chook farming<br />
mate to try his hand at wine making.<br />
For the next thirty years the winery flourished, building<br />
a name for its shiraz which was exported back to the<br />
United Kingdom and beyond.<br />
When Rigley died in 1926, the winery died with him.<br />
The property fell into disrepair until it was bought and<br />
brought back to life by the Trott brothers, Greg and<br />
Roger, starting in 1969.<br />
Greg Trott, a farmer first and then a winemaker,<br />
became known in the region for his generous spirit and<br />
eccentric nature.<br />
Today’s winery features a giant catapult, built by the<br />
Wirra Wirra team as a post-humous tribute to their<br />
boss who died in 2005, aged 70.<br />
The story goes that Trott has been inspired by a trip<br />
to Great Britain and where he witnessed the giant<br />
trebuchet of Hew Kennedy of Acton Round Hall,<br />
Shropshire.<br />
He returned home with plans to moor a boat of<br />
Aldinga beach and line the cliff with catapults from<br />
various wineries to see who could hit the vessel with a<br />
hurled watermelon.<br />
Trott’s dream of a Wirra Wirra catapult was achieved in<br />
2009 and it has flung countless watermelons, including<br />
one filled with fireworks, into neighbouring paddocks,<br />
the occasional vineyard and one unlucky BBQ hut.<br />
For the staff at Wirra Wirra the legacy of Trott’s fun<br />
approach to life lives on – with a large sign welcoming<br />
them to work every day with the words: “Never give<br />
misery an even break, nor bad wine a second sip. You<br />
must be serious about quality, dedicated to your task<br />
in life, especially winemaking, but this should all be<br />
fun”.<br />
As we head towards the second half of 2022 Wirra<br />
Wirra is undergoing another transformation with longtime<br />
CEO Andrew Kay moving on after 16 years to be<br />
replaced by Matthew Deller.<br />
Emma Wood has taken on the role of Senior<br />
Winemaker too, replacing former chief winemaker Paul<br />
Smith who left several months ago.<br />
Deller, who became a Master of Wine in 2016, comes<br />
to the role from Villa Maria in New Zealand and Wood<br />
is moving from a role as Penfold’s senior winemaker in<br />
France.
TASTING NOTES<br />
WIRRA WIRRA Church Block<br />
Cabernet Sauvignon Shiraz<br />
Merlot 2020<br />
Church Block was the first wine<br />
the late Greg Trott produced under<br />
the Wirra Wirra label back in 1972.<br />
He took the name from one of the<br />
original vineyards, which runs next to<br />
the small Bethany Church (est. 1854)<br />
across the road from Wirra Wirra’s<br />
century-old ironstone cellars. Its rich<br />
red and black fruits fill the mouth.<br />
Raspberry, red currant and plum fruits<br />
are balanced with fine sandy tannins<br />
and cedar oak.<br />
Wirra Wirra is known for its biodynamic<br />
approach to farming – sheep roam the<br />
vineyard for weeks at a time, keeping the<br />
weeds and grass low, and fertilising the<br />
ground as they go.<br />
The home vineyard, stretching over 20<br />
hectares, features cabernet sauvignon,<br />
grenache, tempranillo and touriga<br />
nacional grape varieties that are put<br />
towards the winery’s Chook Block and<br />
RSW shiraz brands and the famous<br />
Church Block blend.<br />
Premium white grapes are sourced from<br />
vineyards in the colder climate of the<br />
Adelaide Hills for Wirra Wirra’s sauvignon<br />
blanc, riesling and chardonnay.<br />
Wirra Wirra Winery is at 255 Strout Rd,<br />
McLaren Vale. Visit www.wirrawirra.com<br />
WIRRA WIRRA Woodhenge<br />
McLaren Vale Shiraz 2020<br />
Deep garnet with bright ruby edges.<br />
After the volumes of dark plums,<br />
blackberries and florals (think<br />
violets), find all-spice and fruitcake<br />
notes, vanilla, toast and cocoa.<br />
Rich and full-bodied, the depth of<br />
fruit generosity is wrapped around<br />
grainy, well-structured tannins. The<br />
combination gives both volume and<br />
length to the palate. The characters<br />
of dusky-red ripe fruit, oak derived<br />
spices and cedar notes, and the<br />
savoury, mineral tannins have<br />
combined for layered complexity.<br />
Pleasingly, this very substantial<br />
wine remains fresh and youthful<br />
throughout, with the promise of great<br />
things to come.<br />
WIRRA WIRRA<br />
RSW 2018<br />
Deep ruby with crimson edges.<br />
Lifted raspberries, blueberries and<br />
blackberries are infused with dark<br />
chocolate and sweet spicy notes as<br />
well as hints of violets and French<br />
oak. There is a concentrated core<br />
of red and dark fruits with imbue<br />
weight and richness. These are fused<br />
with fine, chewy tannins. As well are<br />
savoury features of toasted barrels<br />
and of leather and cocoa characters.<br />
The elements of this wine comes in<br />
waves, producing a layered effect of<br />
depth, complexity and finesse.
TRADE DIRECTORY<br />
INSURANCE | RISK MANAGEMENT | CONSULTING<br />
Your trusted advisor, helping you identify the risks your<br />
business faces and finding the right insurance solution to<br />
protect the future of your business.<br />
Call: 1800 240 432<br />
www.ajg.com.au<br />
LIVE SPORT IN VENUES<br />
Foxtel Business delivers the magic of sport to venues –<br />
bringing people together, entertaining them and contributing<br />
to a boost in trade. And with over 50 live sports, there’s<br />
something for everyone. Serve your customers the best<br />
sporting action with Foxtel.<br />
P: 1300 761 056 www.foxtel.com.au/venues<br />
ADVERTISING & PROMOTION<br />
For more information on advertising and promoting your<br />
business in the <strong>QHA</strong> REVIEW contact Simon Cross.<br />
qhareview@qha.org.au<br />
or 0413 698 630<br />
- CALENDAR SEP/OCT 2022 -<br />
MARKET LEADING BRANDS IN EQUIPMENT<br />
No matter the size, shape or demands placed on your<br />
business, we have the ability to deliver equipment that is<br />
functional, adaptable and reliable. Convotherm, Waldorf,<br />
Waldorf Bold, Turbofan, Washtech.<br />
P: 1300 268 798 E: info@moffat.com.au<br />
Service department: 1300 264 217<br />
RESPONSIBLE MANAGEMENT OF LICENSED VENUES (RMLV)<br />
VIRTUAL CLASSROOM (ONLINE)<br />
06 <strong>Sept</strong> 14 <strong>Sept</strong> 15 <strong>Sept</strong> 16 <strong>Sept</strong><br />
27 <strong>Sept</strong> 29 <strong>Sept</strong> 29 <strong>Sept</strong> 06 Oct<br />
CLASSROOM BASED<br />
Brisbane 08 <strong>Sept</strong> Townsville 20 <strong>Sept</strong> Cairns 22 <strong>Sept</strong><br />
Member Price $395.00 / Non-Members $495.00<br />
<strong>QHA</strong><br />
MEMBER<br />
OFFER<br />
GAMING - VIRTUAL CLASSROOM (ONLINE)<br />
GAMING NOMINEE 05 <strong>Sept</strong> CLIENT LIAISON OFFICER 09 <strong>Sept</strong><br />
GAMING NOMINEE Members and Non-Members: $495.00<br />
CLO Member Price: $70.00 Non-Member: $90.00<br />
DHMS - CLASSROOM BASED<br />
DEVELOPING HOTEL MANAGEMENT SKILLS 12 <strong>Sept</strong> 13 <strong>Sept</strong><br />
DHMS Member Price $595.00 Non-Member: $719.00<br />
CITY PROPERTY SERVICES<br />
Over 25 years of commercial cleaning services | Triple certified<br />
Quality assured | EcoClean Certified using environmentally<br />
friendly products. Get 2 weeks free with any 12 month<br />
contract when mentioning this advert.<br />
Free Quotations P: 1300 630 636 or 07 3391 2005<br />
www.citypropertyservices.co<br />
BOOK TRAINING NOW <strong>QHA</strong> RTO 30826<br />
Visit www.qha.org.au or email training@qha.org.au or call 07 3221 6999
TRADE DIRECTORY<br />
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND<br />
Mullins’ hospitality team has unrivalled experience in the liquor<br />
and gaming sector, developed over 40 years. From greenfield<br />
applications and integrated developments to liquor and<br />
gaming compliance and employment advice - we are your<br />
one-stop-shop to ensure the best outcomes for your hotel.<br />
Curt Schatz, Managing Partner | Direct: 07 3224 0230<br />
Email: cschatz@mullinslawyers.com.au<br />
mullinslawyers.com.au<br />
STODDART<br />
Stoddart are one of Australia’s leading manufacturers and<br />
importers of a large range of world leading equipment for<br />
food service and bar applications.<br />
Darrin Miller<br />
P: 0417 867 979 E: dmiller@stoddart.com.au<br />
stoddart.com.au<br />
BUPA<br />
Refer your colleague to your Bupa<br />
health cover plan and get rewarded<br />
with a $100 e-gift card*. Plus get 9%<br />
monthly corporate discount when<br />
quote ID 2139463. *T&Cs apply.<br />
Call 1300 662 074,<br />
E: sales@bupa.com.au<br />
www.bupa.com.au/corporate/qha<br />
CASINO CONSOLES<br />
Footrest, slimline and cashless bases<br />
available. Casino Consoles, the only<br />
name you need when it comes to<br />
professional poker machine bases<br />
and screening.<br />
P: 07 3890 2969<br />
www.casinoconsoles.com.au<br />
SCIENTIFIC GAMES<br />
This new generation of exciting game<br />
content draws on the strength of<br />
Scientific Games to create one of<br />
the most dynamic game libraries<br />
in the market.<br />
P: 07 3458 9180<br />
www.sggaming.com/australia<br />
HOLDING REDLICH<br />
Full range of commercial legal services<br />
to assist the liquor and gaming<br />
industry, including all Liquor/Gaming<br />
applications and advisory, WHS,<br />
employment and property services.<br />
Robert Lyons<br />
P: 07 3135 0559<br />
E: Robert.Lyons@holdingredlich.com<br />
www.holdingredlich.com<br />
ELECTRICA SOUND & VISION<br />
Trust the experts in CCTV / Facial<br />
Recognition, Alarm and access<br />
control Systems plus all your data<br />
needs. Get the competitive edge with<br />
the latest digital advertising displays,<br />
LED screens, Music and TV systems<br />
P: 0411 799 914<br />
darren@electrica.net.au<br />
www.electrica.net.au<br />
UNIQUELY CREATIVE IDEAS<br />
FOR YOUR BUSINESS<br />
We go above and beyond, whether<br />
it’s looking at an advertising<br />
campaign or a promotional<br />
concept. We develop creative<br />
solutions to grow your business.<br />
E: ideas@horseandwater.com.au<br />
www.horseandwater.com.au
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />
<strong>QHA</strong> REVIEW | 64<br />
ACCOMMODATION<br />
Student One Pty Ltd<br />
Ph: 07 3085 3050<br />
studentone.com<br />
ACCOUNTING/ TAX<br />
BDO Australia<br />
Ph: 07 3237 5999<br />
bdo.com.au<br />
HLB Mann Judd -<br />
Chartered Accountants<br />
Ph: 07 3001 8800<br />
hlb.com.au<br />
Prosperity Advisers QLD<br />
Ph: 07 3007 1971<br />
prosperity.com.au<br />
SW Accountants &<br />
Advisors<br />
Ph: 07 3085 0888<br />
sw-au.com<br />
Quantaco<br />
Ph: 02 8346 6000<br />
quantaco.co<br />
Clarity Management<br />
Ph: 3058 9732<br />
claritymg.com.au<br />
Hotel Accountants Pty Ltd<br />
Ph: 07 5560 8988<br />
hotelaccountants.com.au<br />
McGrathNicol<br />
Ph: 07 3333 9800<br />
mcgrathnicol.com<br />
Professional Client Services<br />
(QLD) P/L- Accountants &<br />
Business Advisors<br />
Ph: 07 3209 4452<br />
pcsqld.com.au<br />
ARCHITECTS / REPAIRS<br />
REFURBISHMENT/<br />
RECONSTRUCTION /<br />
CONSTRUCTION<br />
Ashley Cooper<br />
Construction<br />
07 3142 5915<br />
ashleycooper.com<br />
BSPN Architecture<br />
Ph: 07 3851 9100<br />
bpsn.com.au<br />
Open Projects<br />
Ph: 1800 461 421<br />
openprojects.com.au<br />
Paynters - Design &<br />
Construction<br />
Ph: 07 3368 5500<br />
paynters.com.au<br />
Rohrig Constructions<br />
Ph: 07 3257 4411<br />
rohrlg.com.au<br />
BWC Constructions Pty Ltd<br />
Ph: 0403 579 997<br />
bwcgroup.com.au<br />
Caughley & Co<br />
Ph: 0434 549 242<br />
caughleyco.com.au<br />
ICM Construction<br />
Ph: 1300 798 107<br />
icmco.com.au<br />
IQ Construct<br />
Ph: 3667 8202<br />
iqcontruct.com.au<br />
BEVERAGES<br />
Accolade Wines<br />
Ph: 07 3252 7933<br />
accolade-wines.com<br />
Brown-Forman<br />
Australia P/L<br />
Ph: 07 3010 2000<br />
brown-forman.com<br />
Campari Australia Pty Ltd<br />
Ph: 07 3253 1801<br />
camparigroup.com.au<br />
Carlton & United<br />
Breweries<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Coca-Cola Europacific<br />
Partners<br />
Ph: 13 26 53<br />
ccamatil.com<br />
Coopers Brewery<br />
Ph: 07 3275 3732<br />
coopers.com.au<br />
CUB Premium<br />
Beverages<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Diageo<br />
Ph: 07 3257 0800<br />
diageo.com<br />
Lion<br />
Ph: 07 3361 7400<br />
lionco.com<br />
Liquid Specialty<br />
Beverages<br />
Ph: 07 5440 2006<br />
liquidsb.com.au<br />
Pernod-Ricard Australia<br />
Ph: 07 3340 5471<br />
pernod-ricard.com<br />
Red Bull Australia<br />
Ph: 02 9023 2892<br />
redbull.com.au<br />
Samuel Smith & Son<br />
Ph: 07 3373 5777<br />
samsmith.com<br />
Southtrade International<br />
Ph: 07 3085 7418<br />
southtradeint.com.au<br />
Treasury Wine Estates<br />
Ph: 03 9685 8000<br />
treasurywineestates.com<br />
Your Mates Brewing<br />
Company<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing Co.<br />
Ph: 0428 236 436<br />
4heartsbrewing.com<br />
Heads of Noosa Brewing<br />
Co.<br />
Ph: 0401 399 625<br />
headsofnoosa.com.au<br />
Terella Brewing<br />
0408 920 759<br />
terellabrewing.com.au<br />
BUILDING SUPPLIES<br />
& SERVICES<br />
Bunnings<br />
Ph: 07 3452 5725<br />
bunnings.com.au<br />
EDUCATION, TRAINING<br />
& EMPLOYMENT<br />
Best Security - Security<br />
and Training<br />
Ph: 07 3212 8460<br />
bestsecurlty.net.au<br />
Frontier Leadership<br />
Ph: 0423 097 246<br />
frontierleadership.edu.au<br />
Federation Academy<br />
Ph: 0423 097 246<br />
federationacademy.edu.au<br />
Lighthouse Safety &<br />
Compliance<br />
Ph: 0422 669 631<br />
www.lighthousesafety.com.au<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
professionalhospitality.<br />
com.au<br />
MLKA Hospitality<br />
Recruitment<br />
Ph: 07 4128 8400<br />
mlkarecruitment.com.au<br />
TAFE Queensland<br />
Ph: 1300 308 233<br />
tafeqld.edu.au<br />
Tribe Workforce Solutions<br />
Ph: 07 3238 0808<br />
tribeworkforce.com.au<br />
Zenith Hospitality Staffing<br />
Solutions<br />
(07) 3002 4000<br />
zenithhospitality.com<br />
ENERGY GAS/POWER<br />
BOC Limited<br />
Ph: 07 3212 4135<br />
boc.com.au<br />
TransTasman<br />
Energy Group<br />
Ph: 1300 118 834<br />
tteg.com.au<br />
ELGAS<br />
Ph: 02 9672 0777<br />
elgas.com.au<br />
Horan and Bird<br />
Ph: 1300 467 262<br />
horanandbird.com.au<br />
Sun Flux Solar Australia<br />
Pty Ltd<br />
Ph: 0421 082 828<br />
sunfluxsolar.com.au<br />
FINANCES, BANKING,<br />
INSURANCE &<br />
INVESTMENTS<br />
Beyond Payments<br />
Ph: 07 3505 2217<br />
beyondpayments.com.au<br />
BDO Australia<br />
Ph: 07 3237 5999<br />
bdo.com.au<br />
Commonwealth Bank of<br />
Australia<br />
Ph: 0476 824 307<br />
CommBank.com.au<br />
Gallagher Insurance<br />
Brokers<br />
Brisbane: 07 3367 5000<br />
Nth QLD: 07 4753 5311<br />
Toowoomba: 07 4639 7102<br />
ajg.com.au<br />
Shift<br />
Ph: 0498 137 007<br />
shift.com.au<br />
Green Finance Group<br />
Ph: 0457 883 700<br />
greenfinancegroup.<br />
com.au<br />
GSA Insurance Brokers<br />
Ph: 02 8274 8138<br />
gsaib.com.au<br />
Waratah Debt Capital<br />
Ph: 0448 681 783<br />
waratahmanagement.<br />
com.au<br />
Westpac Banking<br />
Corporation<br />
Ph: 0438 701 195<br />
westpac.com.au<br />
Austcover<br />
Ph: 0412 286 511<br />
austcover.com.au<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
BUPA - health insurance<br />
Ph: 134135<br />
(quote ID 2139463)<br />
bupa.com.au<br />
CTB & Co (Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Marmalade<br />
Ph: 0407 040 733<br />
withmarmalade.com.au<br />
Trinitas Australia Pty Ltd<br />
Ph: 1300 836 025<br />
trinitas3.com.au<br />
FOOD & ASSOCIATED<br />
BUSINESSES<br />
Bidfood Australia Limited<br />
Ph: 0434 939 134<br />
bidfood.com.au<br />
PFD Food Services<br />
Ph: 131 733<br />
pfdfoods.com.au<br />
Simon George and Sons<br />
Ph: 07 3717 1400<br />
simongeorge.com.au<br />
CTB & Co<br />
(Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Food and Agribusiness<br />
Network<br />
Ph: 0419 651 157<br />
foodagribusiness.org.au<br />
Goodrop Oils<br />
Ph: 0439 206 664<br />
goodropoils.com<br />
The Entertainment Group of<br />
Australia Pty Ltd<br />
Ph: 0413 035 482<br />
entertainment.com.au<br />
FURNITURE SUPPLY<br />
Table Top Innovations<br />
07 5532 7191<br />
tabletopinnovations.com.au<br />
GAMING AND RACING<br />
Ainsworth Game<br />
Technology P/L<br />
Ph: 07 3209 6210<br />
ainsworth.com.au<br />
Aristocrat Leisure<br />
Industries<br />
Ph: 07 3727 1600<br />
aristocrat.com.au<br />
IGT<br />
Ph: 07 3890 5622<br />
igt.com.au<br />
Konami Australia<br />
Ph: 02 9666 3111<br />
konamiaustralia.com.au
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
MAX<br />
Ph: 0436 839 857<br />
max.com.au<br />
PVS Australia Pty Ltd<br />
Ph: 03 8671 1900<br />
pvsoz.com.au<br />
Light & Wonder<br />
Ph: 02 9773 0299<br />
explore.lnw.com<br />
Simtech<br />
Ph: 07 5596 6993<br />
simtechcreations.com<br />
Tabcorp Keno<br />
Ph: 07 3243 4113<br />
tabcorp.com.au<br />
TAB<br />
Ph: 1800 823 888<br />
tab.com.au<br />
UTOPIA Gaming Systems<br />
Ph: 1800 200 201<br />
utopiagaming.com.au<br />
Australian Pokie Consoles<br />
Ph: 0413 261 777<br />
clubsandpubs.com.au<br />
HOSPITALITY<br />
CONSULTANTS<br />
AHS Hospitality<br />
Ph: 07 5512 6143<br />
ahshospitality.com.au<br />
DASK Entertainment<br />
Group Pty Ltd<br />
Ph: 0452 640 418<br />
daskentertainment.com.au<br />
DNS Specialist Services<br />
Ph: 0433 906 809<br />
dnsspecialistservices.com.au<br />
DWS Hospitality Specialists<br />
Ph: 07 3878 9355<br />
dws.net<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
professionalhospitality.<br />
com.au<br />
Sculpture Hospitality<br />
Queensland<br />
Ph:0427 532 925<br />
sculpturehospitality.com<br />
HOTEL ENTERTAINMENT<br />
Fox Sports<br />
Ph: 0403 061 412<br />
foxsports.com.au<br />
Foxtel for Business<br />
Ph: 1300 720 630<br />
austar.com.au<br />
Sky Channel<br />
Ph: 07 3228 6344<br />
Freecall: 1800 251 710<br />
skychannel.com.au<br />
The Card Network<br />
Ph: 1300 375 346<br />
thecardnetwork.com.au<br />
Damian’s Games<br />
Ph: 0412 726 688<br />
accounts@damian.com.au<br />
Grub Lab<br />
Ph: 0437 875 134<br />
grublab.io<br />
Nightlife - Music & Video<br />
Freecall: 1800 679 748<br />
nightlife.com.au<br />
Pro Score - Sporting<br />
Promotions<br />
Ph: 0431 366 800<br />
proscore.com.au<br />
Rooks Entertainment<br />
Ph: 07 4068 8633<br />
rooks-entertainment.com.au<br />
HOTEL & BAR SUPPLIES<br />
BOC Limited -Gas/<br />
Reticulation Supply<br />
Ph: 07 3212 4322<br />
boc.com.au<br />
Reward Hospitality<br />
Ph: 07 3341 5929<br />
rewardhospitality.com.au<br />
Stoddart<br />
Ph: 0437 576 447<br />
stoddart.com.au<br />
HOTEL BROKERS /<br />
REAL ESTATE /<br />
PROPERTY VALUERS<br />
<strong>QHA</strong> PLATINUM PARTNERS<br />
<strong>QHA</strong> DIAMOND PARTNERS<br />
<strong>QHA</strong> GOLD PARTNERS<br />
Marmalade<br />
Ph: 0407 040 733<br />
withmarmalade.com.au<br />
Now Book It<br />
Ph: 1800 265 726<br />
nowbookit.com<br />
Nuvho<br />
Ph: 07 3357 9951<br />
nuvho.com<br />
Prostaff Events Pty Ltd<br />
Ph: 07 3061 8644<br />
facebook.com/Prostaff-Events<br />
Queensland Risk<br />
Ph: 0408 840 969<br />
E: franz@qrisk.consulting<br />
Off Market Hotels<br />
Chris Cameron<br />
Ph: 0477 271 875<br />
offmarkethotels.com.au<br />
Power Jeffrey & Co -<br />
Hotel Brokers<br />
Ph: 07 3832 6000<br />
powerjeffrey.com.au<br />
CRE Brokers<br />
Ph: 07 5371 0165<br />
crebrokers.com<br />
HTL Property<br />
Ph: 02 8016 3810<br />
htlproperty.com.au<br />
JLL<br />
Ph: 07 3231 1311<br />
jll.com.au<br />
BDO Australia<br />
BSV<br />
CashZone<br />
H&L Australia<br />
Off Market Hotels<br />
13cabs<br />
Best Security<br />
Beyond Payments<br />
BOC Limited<br />
BSPN Architecture<br />
Coopers Brewery<br />
Grayza<br />
Green Finance Group<br />
GSA Insurance<br />
Brokers<br />
HLB Mann Judd<br />
<strong>QHA</strong> SILVER PARTNERS<br />
Prosperity<br />
Advisers QLD<br />
PVS Australia<br />
Simon George & Sons<br />
Tanda<br />
<strong>QHA</strong> BRONZE PARTNERS<br />
Liquid Specialty<br />
Beverages<br />
me&u<br />
MSL Solutions<br />
Open Projects Group<br />
Paynters<br />
Platypus Print<br />
Packaging<br />
Power Jeffrey and<br />
Company<br />
Quantaco<br />
Rohrig Constructions<br />
Trans Tasman Energy<br />
Group<br />
UTOPIA Gaming<br />
Systems<br />
Your Mates Brewing<br />
Company<br />
Red Bull Australia<br />
Secure Access I.T.<br />
Shift<br />
Simtech<br />
Southtrade<br />
International<br />
SW Accountants<br />
& Advisors<br />
The Card Network<br />
Waratah Debt Capital<br />
<strong>QHA</strong> REVIEW | 65
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
APPROVED<br />
MANAGER’S<br />
LICENCE<br />
RESPONSIBLE MANAGEMENT<br />
OF LICENSED VENUES<br />
TRAINING<br />
“HONESTLY THE BEST TRAINING<br />
SESSION! FUN AND LIGHT-HEARTED<br />
WHILE BEING VERY INFORMATIVE AND<br />
KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />
OTHER COURSES OFFERED:<br />
Online RSA/RSG Training<br />
Gaming Nominee Training<br />
Employment Relations Training<br />
Employment Relations Webinar<br />
Responsible Management of Licensed Venues<br />
Training is a mandatory training requirement<br />
for those applying for a liquor licence, and<br />
applicants for an Approved Manager’s Licence.<br />
Training is offered face to face at regional<br />
centres throughout Queensland.<br />
LEGAL<br />
Mullins<br />
Ph: (07) 3224 0222<br />
mullinslawyers.com.au<br />
Corrs Chambers<br />
Westgarth – Lawyers<br />
Ph: 07 3228 9778<br />
corrs.com.au<br />
Holding Redlich<br />
Ph: 07 3135 0500<br />
holdingredlich.com<br />
HopgoodGanim Lawyers<br />
Ph: 0419 762 469<br />
hopgoodganim.com.au<br />
MBA Lawyers<br />
Ph: 07 5619 7319<br />
mba-lawyers.com.au<br />
Ramsden Lawyers<br />
Ph: 07 5554 1964<br />
ramsdenlaw.com.au<br />
Sparke Helmore Lawyers<br />
Ph: 07 3016 5014<br />
sparke.com.au<br />
LIQUOR<br />
BUYING GROUPS<br />
Bottlemart<br />
Ph: 1300 733 504<br />
bottlemart.com.au<br />
Independent Liquor<br />
Group<br />
Ph: 07 3713 2751<br />
ilg.com.au<br />
Liquor Legends<br />
Ph: 07 3107 7422<br />
liquorlegends.com.au<br />
LIQUOR<br />
WHOLESALE GROUPS<br />
ALM (Australian Liquor<br />
Marketers)<br />
Brisbane: 07 3489 3600<br />
Townsville: 07 4799 4022<br />
Cairns: 07 4041 6070<br />
almliquor.com.au<br />
Your Mates Brewing<br />
Company<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing Co.<br />
Ph: 0428 236 436<br />
4heartsbrewing.com<br />
Terella Brewing<br />
0408 920 759<br />
terellabrewing.com.au<br />
MSL Solutions<br />
Ph: 0448 134 625<br />
mslsolutions.com<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
Bepoz Retail Solutions<br />
Ph: 1300 023 769<br />
bepoz.com.au<br />
Harris Data Systems<br />
Ph: 07 5535 7677<br />
harrisdata.com.au<br />
MyVenue Pty Ltd<br />
Ph: 0447 129 873<br />
myvenue.com/pubs-cafes-bars<br />
PRINTING / PACKAGING<br />
Platypus Print Packaging<br />
Ph 07 3352 0300<br />
platys.com.au<br />
SECURITY / CLEANING<br />
Best Security<br />
Ph: 07 3212 8460<br />
bestsecurity.net.au<br />
CMBM Facility Services<br />
Ph: 07 3391 1040 /<br />
0419 708 715<br />
cmbm.com.au<br />
Future Business Technology<br />
Group<br />
Ph: 1300 706 155<br />
fgtgroup.com.au<br />
Lotus Commercial Pty Ltd<br />
Ph: 1300 653 536<br />
lotusfilters.com.au<br />
Luxxe Outsourced Hotel<br />
Services<br />
Ph: 03 8761 9156<br />
luxxe.com.au<br />
Tru Security Services<br />
Phone: 0452 377 662<br />
trusecurity.com.au<br />
SUPERANNUATION<br />
HOSTPLUS<br />
Ph: 1300 467 875<br />
hostplus.com.au<br />
TECHNOLOGICAL<br />
PRODUCTS & SERVICES<br />
BSV<br />
Ph: 1300 244 727<br />
bigscreenvideo.com.au<br />
Grayza<br />
Ph: 1300 944 131<br />
grayza.com<br />
Cherry Hub Pty Ltd<br />
Ph: 0409 548 276<br />
cherryhub.com.au<br />
Chewzie Table Ordering<br />
Ph: 1300 243 994<br />
chewzie.me/<br />
DQ VIP Systems<br />
Ph: 0448 749 008<br />
getdqd.com<br />
Future Business Technology<br />
Group<br />
Ph: 1300 706 155<br />
fgtgroup.com.au<br />
IDU Technologies Pty Ltd<br />
mitch@idu-identification.com<br />
idu-identification.com<br />
JB Hi-Fi Commercial<br />
Division<br />
Ph: 07 3360 9925<br />
jbhifi.com.au<br />
Klackit<br />
Ph: 0404 840 858<br />
klackit.com<br />
Mr Yum<br />
Ph: 0448 504 121<br />
mryum.com.au<br />
MyVenue Pty Ltd<br />
Ph: 0407329 953<br />
myvenue.com<br />
onPlatinum ICT<br />
Ph: 0402 281 561<br />
onplatinum.com.au<br />
Qantum Network Pty Ltd<br />
Ph: 0417 125 566<br />
qantumnetwork.com.au<br />
Scantek Solutions<br />
Ph: 1300 552 106<br />
scantek.com.au<br />
TableTime Pty Ltd<br />
Ph: 0405 052 682<br />
tabletime.com.au<br />
Ticket Solutions Pty Ltd<br />
Ph: 3503 6806<br />
oztix.com.au<br />
Vix Vizion Pty Ltd<br />
0413 026 918<br />
vixvizion.com<br />
Whats Doing App<br />
Ph: 0404 561 895<br />
whatsdoingapp.com<br />
13001 COMMS Pty Ltd<br />
Ph: 1300 126 667<br />
13001comms.com.au<br />
TRANSPORT<br />
For more information please contact the<br />
<strong>QHA</strong> Training Centre<br />
Ph: 07 3221 6999 Fax: 07 3221 6649<br />
Email: training@qha.org.au<br />
Web: www.qha.org.au<br />
POINT OF SALE /<br />
PAYMENTS<br />
Beyond Payments<br />
Ph: 0408 730 455<br />
beyondpayments.com.au<br />
CashZone<br />
Ph: 0466 148 752<br />
cashzoneatm.com.au<br />
H&L Australia Pty Ltd<br />
Ph: 0407 975 411<br />
hlaustralia.com.au<br />
me&u<br />
Ph: 02 9057 8500<br />
meandu.com.au<br />
Secure Access I.T.<br />
1300 880 565<br />
secureaccess.com.au<br />
Tanda<br />
Ph: 1300 859 117<br />
tanda.co<br />
Compassify Pty Ltd<br />
Ph: 0406 624 677<br />
compassify.com.au<br />
A.P. Eagers Limited<br />
Ph: 07 3109 6731<br />
apeagers.com.au<br />
13cabs<br />
Ph: 132 227<br />
13cabs.com.au<br />
WASTE MANAGEMENT<br />
Bottlecycler (QLD) Pty Ltd<br />
Ph: 1300 306 039<br />
bottlecycler.com<br />
Envirobank Recycling<br />
Ph: 07 3063 7677<br />
envirobank.com.au