SUPPORT SERVICES BOOKLET

Support
Services
Aboyne Place, Garthdee
AB107DR
01224 325191
INCHGARTHCC5@GMAIL.COM

INCHGARTH
FOODBANK
WHAT DO YOU NEED TO DO TO ACCESS HELP?
The Inchgarth foodbank service provides vital support to the
residents of Aberdeen south's communities, thanks to the
tremendous support from you the public, businesses, and our
dedicated volunteers who make it all happen.
We keep it all very simple. If you live in the above
communities, you come every week with a written
piece of ID that shows your name and address on it.
You may be asked to evidence that you have children
once.
Wednesdays 2:30-4pm

SHELTER
SCOTLAND
Our Shelter Scotland services,
policy advocacy, and campaign
teams come together to
create the best possible
outcomes for people in
housing need.
We do this by providing
practical support and advice to
people experiencing bad
housing or homelessness,
informing professionals, and by
campaigning for legislative
change.
HOME IS
EVERYTHING
Scotland’s housing system is broken and
biased. It can and must be fixed.
2022 marks 10 years since the Scottish
Parliament implemented the 2012
homelessness commitment. MSPs of all
parties promised that nobody who
becomes homeless could be denied a
permanent home. And yet at the start of
2022, that promise remains unfulfilled for
thousands of households.
Homelessness is rising, a record number
of children are trapped in temporary
accommodation, councils are struggling
to provide safe homes for people
experiencing homelessness and tenants
still wait too long (and pay too much) for a
secure affordable home.

FOUR PILLARS
SUPPORTING GRAMPIONS
LGBT+ COMMUNITY
Four Pillars mission is to support the LGBT+Community in
manner of Mental, Emotional, Physical & Sexual health and offer
information & support on a person-to-person basis to build a
community that supports itself through peer education; thereby
allowing individuals to make informed choices to improve their
overall health & wellbeing.
Pick up FREE condoms & lubrication
Pick up FREE Sanitary products
Pick up FREE leaflets about services and other health-related
information
Talk to us about LGBT+ issues, in our private one-to-one room
(appointments may be necessary)
Talk to us about getting help with food (partnership with c-fine)
Ask about our various support & social groups
Pick up a FREE BVB (Blood Borne Virus) home testing kit *advice and
guidance on using the kit available
Browse our FREE library, sit back and read with a nice caber coffee or take
the book home and bring it back
Play games (collection of board games available, PS4 & Wii)
Use the FREE WiFi to browse the internet, do work, study, or just for fun
Grab yourself some fun pride merch & Tees, available at competitive prices,
in our 4Pride shop & online
Play our Rainbow Lottery and donate directly to Four Pillars
33 Regent Quey
AB115BE
Mail@fourpillarsuk.org
01224 211963

ABERDEEN IN
RECOVERY
Aberdeen in Recovery is a charity that is open to all
individuals who have actually lived experience of
active addiction personally, as well as those who
have been affected by a loved ones behaviour
From our creation back in 2012 as a
steering group, we have continued to
grow.
We had our first event in October 2012,
where we had in a region of 130 people in
attendance, highlighting services in our
community, offering complementary
therapies, online recovery groups, and a
conversation cafe. Following the event, we
came to the understanding that with the
enthusiasm and interest generated we
required more events.
Contact on
01224 638 342
07936 008 808
info@aberdeeninrecovery.org

Aberdeen Citizens
Advice Bureau
Aberdeen Citizens Advice Bureau has been providing advice and
information to the people of Aberdeen for over 80 years.
​
Aberdeen Citizens Advice Bureau gives all clients free, confidential,
impartial, independent advice on a wide range of subjects, including:
​
Benefits: questions about entitlements, support with applications,
appeals against unfair decisions
Debt advice: how to manage your debts, improve your financial
situation and maximize your income (the debt service is funded for
people living in Aberdeen City only)
Employment: questions about terms and conditions, dismissal,
redundancy, intimidation, unfair dismissal
Immigration: from EU workers to asylum seekers
Consumer Issues: everything from broken kettles to difficulties with
gas and electricity suppliers
Relationships: issues relating to splitting up, children, and
bereavement
Housing: your rights
Make an Appointment
Monday - Friday 10:00 - 15:00
01224 569750

Barnardo's
We help children through the trauma of sexual abuse and
exploitation.
We provide support for young people in care – and we
don’t forget about them when they leave the care system.
We give children caring for a loved one the help and
support they deserve.
And that’s not all. Our specialist workers support families
through domestic abuse, mental health problems, prison
sentences, asylum seeking, and much more.
We also amplify the voices of young people to influence
the Government on the issues that affect their lives,
fighting their corner and making sure their voices are
heard.
The scale of what we do may be big and complex, but our
aim is simple – to provide the best outcome for every
child, no matter who they are or what they have been
through.
Contact the NSPCC helpline
help@nspcc.org.uk.
0808 800 5000

Councillors Information
Attached at the bottom of the page is a link to all
the councilors across the Aberdeen area.
https://committees.aberdeencity.g
ov.uk/mgMemberIndex.aspx?bcr=1

Where to get
Hot Food
Social Bite – 516 Union Street
01224 981863
Monday – Friday
8am – 9.30am (Breakfast)
2.15pm – 3.30pm (Supper)
Service: Free breakfast, tea & coffee. They also offer
an afternoon service where beneficiaries can go
in and receive a hot meal. They will also be offered a
piece of fruit and a beverage.
Fountain of Love Church – 31 Palmerston Road
01224 574511
Monday, Wednesday, Thursday, Friday
12.00pm – 2.00pm
Fountain of love church have reduced the days they
provide this service due to covid restrictions, but
they are open for beneficiaries to have a free lunch
on the days above.

Salvation Army – 28 Castle Street AB11 5BG
Mon & Thurs 10.00am – 1.00pm Tues & Fri 11.30am –
1.00pm
The salvation army has a takeaway service on a
Monday and Thursday whereby beneficiaries can drop
in past to have a takeaway snack and hot drink.
Tuesday & Friday Manna Cafe - 11.30am - 1.00pm
Hot Meal provided in The Citadel Community Hub
Powis Community Centre - 11 Powis Circle
01224 483 203
Time: 11.00am to 2.00pm (Mon – Fri)
Surplus food can be collected every weekday and soup
available from 12 noon.
Can deliver to those who are housebound, isolating,
quarantining or vulnerable if requested.
Powis residents only (Powis Circle, Powis Crescent or
Bedford Avenue)
Updates are available online at
https://www.facebook.com/powis.community

Bethany Christian Trust
We run a weekly drop in (the Toastie Club) at Trinity
Church, 10 Urquhart Road, Aberdeen, AB24 5LL. We
provide tea,
coffee, soup and a toastie for vulnerable and
isolated people in the community and connect with
other charities and resources
to provide necessary referrals and support. This
runs from 11:30-1 every Wednesday.
Methodist Church - 8 Crown Terrace, Aberdeen
AB11 6HE
01224 313940
Open Table offers a free, three-course meal
between 1pm and 2pm every
Sunday at the Methodist Church in Crown Terrace.
Anyone is welcome to

Safe Team at CFINE
Our SAFE Team is here to help you if you are
struggling to navigate the welfare system or
would like advice on cutting costs and making
your money last longer. We don't require a
referral, just contact us on 01224 531386 on
weekdays between 10 am-4 pm.
SAFE stands for Support, Advice, Finance and Education.
We will work with you to help you navigate the welfare
system and ensure you are claiming the benefits you are
entitled to, aiming to improve your household income.
The SAFE team offers a person-centred support service
and can respond to complex issues and needs that you
may have.
What support is available?
Benefits and Budgeting Advice
Applying for Crisis Loans and Community Care Grants
Volunteering opportunities at CFINE
Support to ensure you have access to technology to
manage your benefits
Guidance and support in filling out forms

Scarf is a charity/social enterprise delivering a range of
services to householders, communities, and businesses
throughout the North East.
advisors can identify ways to make your home more energy
efficient as well as assess your home for damp and
condensation problems. They also provide general energy
saving advice that can have you saving energy and money in
no time.
Arranging your free home visit:
Call freephone 0808 129 0888 or email heat@scarf.org.uk
to arrange the most suitable day and time for a visit;
You’ll receive a call prior to your visit to make sure the
arrangement is still convenient for you;
The advisor will arrive (with Scarf ID badge visible);
Your advisor will take a look at your property, your heating
system, fuel bills and – most importantly – talk to you to
find out exactly what the problems are;
They will then review your case and get in touch with the
best solution;
With the support of the advisor, your problem will be
resolved to the very best of our capabilities.
A home visit could be the first step to lower fuel bills and a
warm, dry home.
01224 213 005 / info@scarf.org.uk

JOB CENTRE PLUS
Here you can find your local job centre offices in
and around Aberdeen. Your local job centre can
administer claims Jobseeker's Allowance,
Incapacity Benefit, Employment and Support
Allowance and Income Support.
Jobcentre Plus provides resources to enable
job-searchers to find work, through Jobpoints
(touch-screen computer terminals), Jobseeker
Direct (telephone service) and the Jobcentre
Plus website. They offer information about
training opportunities for the chronically
unemployed. They administer claims for
benefits such as Income Support, Incapacity
Benefit, and Jobseeker's Allowance (currently
being phased out in favour of Universal Credit).
Aberdeen Ebury House Jobcentre Plus
Ebury House
14 Dee Street
Aberdeen
United Kingdom
AB11 6DR

Pathways offers one-to-one support to help people find
the job they want. Our team of Keyworkers can help you
in all aspects of your jobsearch, building your
confidence and helping you get the job you want. You
can learn more here about the support available to you.
Pathways offers a free and confidential counselling service.
Our team of friendly and dedicated counsellors are
accredited, have many years experience and can help you
with any issue. You can learn more here about the support
available.
Pathways offers a range of classes to help people build their
confidence and skills. Our classes are small and usually take
place in community projects and centres, so they can take
place near you. You can learn more here about the classes we
offer.
Pathways works in partnership with a number of
organisations, including Grampian
Housing, Grampian Women's Aid, NHS Grampian and
community centres and
projects across Aberdeen city.

Rape Crisis Grampian
Rape Crisis Grampian (RCG) provides support to people, over
the age of 13 years, who have been subjected to sexual
violence at any time in their lives.
We offer a variety of support which is led by the individuals’
needs and particular circumstance. The support is provided by
trained, paid and volunteer support workers, in a safe
environment which offers the individual the space and time to
talk about their experience without being judged.
In 2014, the charity changed it’s constitution to enable it to
support men and boys over the age of 13 years. RCG
continues to provide female protected days and times within
the service.
Rape Crisis Grampian, (RCG) provides support and advocacy to
survivors of rape and sexual violence and challenges attitudes
towards violence against women, men and those belonging to
the LGBTI+ community.
Survivors can access information on legal processes. Our work
is primarily with Survivors of rape and sexual abuse however,
we also provide information and support to families, friends
and partners as required.
01224 590932
info@rcgrampian.co.uk
112 Crown Street Aberdeen AB11 6HJ
Local number available Monday - Friday 9am to 5pm
.

Aberdeen City
Council Emergency
Numbers
Aberdeen City Council flooding team
03000 200 292
British Telecom (BT) - 0800 200 151 (from a landline) or
0330 123 4151
National Grid emergency line - 0800 111 999
SSE Power Distribution - 0800 300 999
Scottish Power Energy Networks - 0800 092 9290
Scottish Water - 0800 077 8778
If you smell gas call National Gas Emergency Service
immediately on 0800 111 999

03456460707
8am - 6pm Monday to Friday
Quieter contact times between 11am
-3pm
03452418000
8 am - 6 pm Monday to Friday
9 am - 5 pm Saturday - Sunday

Aberdeen
Cyrenians
Our services are person-centred, flexible, inclusive, compassionate
and friendly
We help people live fulfilling lives working towards goals that matter
to them
Our team work alongside people to reduce and overcome barriers
that they face
We empower people by building skills and resilience
We know life is complicated and offer support that encompasses
multiple needs
All of our staff are specialists in providing care and support
We offer practical and emotionally informed support on:
A safe space
Safety planning
Practical support with finance, housing and debt issues
Support with anxiety and emotional stability
Access to trauma-informed support
Assessment of needs
Access to safe accommodation
Personal & home security items
Advice & Information
Crisis intervention
Advocacy
Confidential support
Non judgmental approach
Signposting and connections to other agencies
hello@weareac.org
0300 303 0903
62 Summer Street
Aberdeen
AB10 1SD

Grampian Women's
Aid
Grampian Women’s Aid offers a free, confidential and
non-judgemental, specialist service to women,
children and young people in Aberdeen and
Aberdeenshire who have experienced domestic
abuse.
At Grampian Women’s Aid, we:
Will listen and believe you
Offer you confidential support and advice
Answer your questions honestly
Give you the information you need
Give you advice on how you and your children
can stay safe
Provide temporary accommodation if you’re
unable to stay in your home
Provide you with help and support for a better
future
The 24 hour national Domestic Abuse & Forced
Marriage helpline is available on 0800 027 1234
Grampian Women’s Aid
The Gatehouse
Quarry Road
Northfield
Aberdeen
AB16 5UU
Monday - Friday, 09:30-16:00
01224 593381

Scottish Welfare Fund
Apply to the Scottish Welfare Fund
The Scottish Welfare Fund provides financial support if you are facing a
crisis or need help to live in the community. This is normally in the form of a
one-off grant to help with living costs. The fund does not cover ongoing
expenses.
You do not need to pay the money back.
Crisis grants - to help meet immediate needs after an emergency or
disaster. For example you can apply for things like food, heating costs,
nappies, toiletries and travel.
Community care grants - to help people to settle in a new home, when
moving from an "unsettled way of life" (for example hospital, prison or a
homeless accommodation unit). They can also support families who are
facing exceptional pressure. For example you can apply for things like
furniture or carpets.
We award grants based on your situation. We only receive a limited
amount of money from the Government each year, so we can only provide
small grants. We normally cannot give you more than 3 grants in any 12
month period unless there are exceptional circumstances.
Who can apply for a grant
You can apply for a grant if you:
are over 16 years old
have a low income or do not have access to your money
You can apply for a community care grant if you have savings of less than
£700 (£1200 if you're over the age for pension credit).
https://lwa.financialassessments.co.uk/OnlineAp
plication/(S(po4ev33eknhwzrhzfzxzft2p))/Introd
uction.aspx?
form=LWAFULL&time=637967736318065189,1
661173233786

Get Benefits and Money Advice
Check you are receiving all the benefits you are entitled to.
Help complete benefit claim form.
Assist you to challenge benefit decision you disagree with.
Help you to deal with all types of problems debts.
Provide advice on what creditors can/cannot do and speak to creditors on your
behalf.
You can receive advice/assistance by completing our online referral form. Once
we have received your request one of our advisers will call you.
Debt/money advice appointment
Before your debt/money advice telephone appointment, there are a few things
you can get together to help it run as quickly and smoothly as possible:
Details of other people in your household, including any children.
Your employment details.
Details about your mortgage, or rental payments, including the up-to-date
balance, account number, second charges.
A list of all your creditors, including the account numbers and outstanding
balances.
A list of your household income and regular expenses.
Hire Purchase details – date taken, when the payments end, terms.
Details of any current or pending legal action regarding your debts.
Details of any additional properties you own.
If you are self-employed:
Details of any business takings and business expenses
After your appointment our adviser will be able to explain which options are
available to you. Whatever your situation we will do our best to help you find a
solution to manage your debts.
https://www.aberdeencity.gov.uk/services/benef
its-and-advice/get-benefits-and-money-advice

SCOTTISH SSPCA
If you wish to report an injured or distressed animal, please
call our animal helpline on the number shown below.
The Scottish SPCA is now using what3words. Download the
app to get the unique three word code for your location and
make it easier for our team to respond to your call.
As we are only rehoming via our website right now, please
don't call us if that's what you are enquiring about, so our
helpline team can assist those with animals in urgent need.
03000 999 999
Our helpline is open 7.30am – 9pm March to
October and 7.30am – 8pm November to
February.
A93, Drumoak, Mains of Drum,
Banchory AB31 5AJ

Turning Point
Scotland
Rosie’s Social Enterprises provides vocational training, support and work
experience for people who are recovering from acquired brain injuries and
mental health issues alongside a range of other conditions.
Rosie’s Social Enterprises includes four businesses; each offering diverse working
experiences and roles for people to flourish in an environment that they have an
interest in.
People are referred to our services through social work and social care services, or
NHS Trusts.
Aberdeen Housing Support service
45-49 Holburn Street Aberdeen AB10 6BR
The Turning Point Scotland Aberdeen Housing Support service provides flexible
housing support options to individuals with complex mental health issues,
neurological conditions, acquired brain injury, learning disabilities or living with a
mental health condition alongside alcohol or other drug use.
Turning Point Scotland Aberdeen Housing Support service works in partnership
with Aberdeen Drug Action and Aberdeen City Council to provide people with
the confidence and self-esteem take part in social activities and to lead a
fulfilling life.
Rosie’s Social Enterprises
45-49 Holburn Street
Aberdeen
AB10 6BR
T: 01224 575 196
E: rosies@turningpointscotland.com