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BAI-Business-Agility-Report-2022

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INDUSTRY-WIDE CHALLENGE #1: RESISTANCE TO CHANGE

Resistance to Change and Change Management is an ongoing top-tier challenge to

business agility adoption. Change programs are resisted, not only because of the

significant shift that it represents, but also the methods by which change programs are

implemented and communicated.

Recommendation

Keep focus on “why” the change is underway in the first place. Frequently

quoted examples from respondents are the viability of the business in the face

of competition or COVID-related disruption, enabling faster time to market, and

greater employee engagement or ownership of the work.

Recommendation

Allocate sufficient time to support staff early in the change. Resistance emerges

when staff are asked to learn new skills above what they perceive as their core

responsibilities at work. The suggestion from industry practitioners is to make time

early in the change for training, and to deploy specialist staff such as coaches to

support the change.

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