BAI-Business-Agility-Report-2022
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INDUSTRY-WIDE CHALLENGE #1: RESISTANCE TO CHANGE
Resistance to Change and Change Management is an ongoing top-tier challenge to
business agility adoption. Change programs are resisted, not only because of the
significant shift that it represents, but also the methods by which change programs are
implemented and communicated.
Recommendation
Keep focus on “why” the change is underway in the first place. Frequently
quoted examples from respondents are the viability of the business in the face
of competition or COVID-related disruption, enabling faster time to market, and
greater employee engagement or ownership of the work.
Recommendation
Allocate sufficient time to support staff early in the change. Resistance emerges
when staff are asked to learn new skills above what they perceive as their core
responsibilities at work. The suggestion from industry practitioners is to make time
early in the change for training, and to deploy specialist staff such as coaches to
support the change.
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