23.01.2023 Views

Sustainability Report 2021

  • No tags were found...

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

<strong>Sustainability</strong><br />

<strong>Report</strong><br />

FERCAM SPA<br />

<strong>2021</strong>


INDEX<br />

CEO LETTER<br />

NTRODUCTION<br />

ABOUT FERCAM<br />

OUR HISTORY<br />

SUSTAINABILITY NUMBERS <strong>2021</strong> – FERCAM SPA<br />

ORGANIZATIONAL STRUCTURE<br />

OUR SERVICES AND NETWORK<br />

SUSTAINABLE DEVELOPMENT GOALS<br />

OUR STAKEHOLDERS<br />

MATERIALITY ANALYSIS<br />

ENVIRONMENTAL SUSTAINABILITY AND INNOVATION<br />

OUR APPROACH: CLEAN, SMARTER LOGISTICS<br />

SUSTAINABILITY AND INNOVATION IN TRANSPORTS<br />

FACILITIES<br />

PERFORMANCE MONITORING<br />

ENVIRONMENTAL INDICATORS<br />

SUSTAINABILITY CULTURE & PARTNERSHIP<br />

PEOPLE AND TERRITORY<br />

OUR EMPLOYEES<br />

HUMAN CAPITAL MANAGEMENT<br />

TRAINING AND DEVELOPMENT OF OUR EMPLOYEES<br />

WELLBEING AND EMPLOYEE INITIATIVES<br />

SCHOOLS AND UNIVERSITIES<br />

HEALTH AND SAFATY IN FERCAM<br />

PRIVACY MANAGEMENT<br />

SUPPLY-CHAIN MANAGEMENT<br />

RELATIONS WITH TERRITORY<br />

INTERNAL AND EXTERNAL COMMUNICATION<br />

4<br />

6<br />

8<br />

10<br />

12<br />

14<br />

17<br />

22<br />

24<br />

26<br />

30<br />

32<br />

35<br />

42<br />

47<br />

49<br />

55<br />

58<br />

60<br />

64<br />

66<br />

71<br />

72<br />

74<br />

81<br />

82<br />

86<br />

90<br />

2 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


PRINCIPLES AND VALUES<br />

FERCAM: 2025 STRATEGY<br />

VISION, MISSION AND VALUES<br />

GOVERNANCE<br />

COMPLIANCE & BUSINESS CONTINUITY MANAGEMENT<br />

ECONOMIC VALUE GENERATED<br />

QUALITY AND EFFICIENCY OF THE PROCESSES<br />

TECHNOLOGY AND INNOVATION<br />

PARTECIPATION IN ASSOCIATIONS<br />

METHODOLOGICAL NOTE & GRI CONTEX INDEX<br />

DECLARATION OF ASSURANCE (external entity declaration)<br />

INFORMATION AND CONTACTS<br />

92<br />

94<br />

95<br />

99<br />

101<br />

104<br />

107<br />

112<br />

114<br />

117<br />

120<br />

123<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

3


LETTER FROM CEO<br />

4 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


FERCAM2025 strategy, along with the development plan of business areas, has set cross-cutting<br />

projects on environmental and social sustainability at the centre of its agenda, outlining medium- and<br />

long-term implementation guidelines.<br />

In a market context characterised by complexity and uncertainty, in <strong>2021</strong> FERCAM continued with its<br />

investment programmes. Focus was both on strengthening its national and international network and<br />

on the sustainability of its plants, through LED relamping projects and the installation of photovoltaic<br />

systems, contributing to achieve also a positive economic performance.<br />

Beside in facilities, in <strong>2021</strong> FERCAM invested in partnerships and research to test and develop<br />

alternative propulsion sources and to design and build zero-emission Battery Electric Vehicles (BEVs)<br />

and Fuel Cell Hybrid Electric Vehicles (FCHEVs).<br />

In addition, the “Emission Free Delivery” came alive, i.e. a pilot project launched at Rome branch for<br />

a fleet aimed to an increasingly sustainable urban distribution, whose implementation has involved<br />

and will also involve our supply chain.<br />

In the social sphere, FERCAM ECHO LABS was founded: a non-profit social enterprise that aims to<br />

combine the Corporate Social Responsibility programmes of associations and companies, towards<br />

2030 Agenda for Sustainable Development.<br />

<strong>2021</strong> was plenty of challenges, which our employees managed brilliantly through professionalism,<br />

training and team spirit.<br />

This is the confirmation that our industry stands out thanks to the skills of those who work in it,<br />

because in logistics, along with technology, the human factor remains fundamental as it is an activity<br />

performed by people for other people.<br />

Consistent with our corporate strategy, we want to continue to focus on projects and actions concerning<br />

the development of people, innovation for our customers and for environment.<br />

I am therefore pleased to present <strong>2021</strong> <strong>Sustainability</strong> <strong>Report</strong>, renewed in its structure in line with the<br />

ESG (Environmental - Social - Governance) vision. Within this document we report on the performance<br />

of the operating parent company Fercam S.p.A. and future objectives, with the intention from next<br />

year to progressively include performance at group level.<br />

CEO<br />

Hannes Baumgartner<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

5


INTRODUCTION<br />

6 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


‘<br />

It will be my commitment to lead our family<br />

business into the future, honouring the<br />

values lived by my grandfather and father. In<br />

particular, respect and responsibility for all<br />

our employees and their families as well as for<br />

sustainable growth in a particularly sensitive<br />

sector such as transport and logistics.<br />

Hannes Baumgartner<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

7


INTRODUCTION<br />

ABOUT FERCAM<br />

SUSTAINABLE, EFFICIENT AND HIGH-QUALITY<br />

SERVICES<br />

Established in 1949 in Bolzano, FERCAM is today one<br />

of the main European logistics operators: an evolution<br />

started from road and rail full-track-load transport, up<br />

through road national and international transport, up<br />

to air and ocean shipping, consolidating thanks to the<br />

opening of several and huge logistics centres, which today<br />

represent the flagship of our offer.<br />

Through 5 specialized Divisions, the best B2B distribution<br />

network in Italy, a widespread European network and<br />

operational headquarters in 19 countries around the<br />

world, We at FERCAM offer a combination of skills and<br />

reliable and sustainable solutions. We propose ourselves<br />

as a single multi-specialised interlocutor for full-track-load<br />

and special transports, distribution services, contract<br />

logistics, air and ocean transports, industrial relocations,<br />

logistics for art and fairs.<br />

FERCAM’s goal is to develop high-quality sustainable<br />

services that meet the demands of all stakeholders while<br />

complying with current environmental and occupational<br />

safety regulations.<br />

In <strong>2021</strong>, FERCAM strengthened its commitment to<br />

all-round sustainability by establishing FERCAM Echo<br />

Labs, a non-profit social enterprise.<br />

With this initiative, FERCAM wants to go beyond business<br />

in order to establish a network of non-profit partnerships<br />

with the involvement of local territories, aware that<br />

only the development of collaborative networks can<br />

lead to necessary technological and social advances to<br />

significantly contribute to the achievement of the SDGs<br />

of UN 2030 Agenda.<br />

8 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

9


INTRODUCTION<br />

OUR HISTORY<br />

1949<br />

Foundation of the society<br />

and railway carriage<br />

FERCAM<br />

1955<br />

On the road<br />

transport starts<br />

1963<br />

The Baumgartner<br />

family takes over<br />

1965<br />

Conquering Europe:<br />

expansion of the<br />

vehicle fleet for<br />

international transport<br />

1976<br />

Start of combined<br />

transport<br />

road / railway<br />

1977<br />

Development of<br />

own branch<br />

network in Italy<br />

(Mu<br />

1<br />

F<br />

2009<br />

Inauguration of<br />

new Ottabiano<br />

logistics centre<br />

2008<br />

Opening of the new Padua<br />

logistics centre<br />

2007<br />

Start of service to Maghreb<br />

countries with establishment<br />

of company in Morocco<br />

2005<br />

Air & Ocean service<br />

implementation<br />

2012<br />

Company opening<br />

FERCAM Tunisia<br />

S.a.r.l.<br />

in Tunis<br />

2013<br />

2015<br />

Opening of the FERCAM<br />

company Lojistik ve Nakliyat<br />

Limited S irketi in Istanbul<br />

2016<br />

“Landbridge” - land<br />

intermodal service<br />

Europe -China<br />

Doubling<br />

of the plant<br />

Logistics of Bologna<br />

2017<br />

Integration of<br />

company branch<br />

Artoni<br />

2018<br />

FERCAM establishes Joint<br />

Venture with partners<br />

Israeli Isline<br />

A<br />

Inauguration of<br />

the HUB Logistics<br />

Centre central Bologna<br />

Integration of the<br />

Gondrand business unit<br />

removals, art and fairs<br />

10 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


1981 1982<br />

1986<br />

1993<br />

1994<br />

First branch<br />

abroad<br />

(Munich, Germany)<br />

Branch network<br />

expands abroad<br />

(Spain, Holland)<br />

Acquisition of<br />

Gondrand<br />

S.N.T.<br />

Integration of<br />

Gondrand's collective<br />

services into FERCAM<br />

Online connection of<br />

the Italian Network<br />

and introduction of<br />

the barcode +<br />

Tracking & Tracing<br />

2004<br />

Inauguration of the<br />

new logistics center<br />

in Milan (Rho)<br />

2003<br />

Partnerships with<br />

Dachser<br />

2001<br />

Introduction of the<br />

Company Train<br />

1999<br />

Opening of<br />

new headquarters<br />

in Bolzano<br />

2000<br />

Integration<br />

logistics service<br />

of warehouse<br />

t<br />

2019<br />

Corporate participation<br />

to BIOGAS WIPPTAL<br />

Acquisition<br />

of<br />

Maimex<br />

Rebranding of services<br />

Fine Art and Fairs & Events<br />

<strong>2021</strong><br />

Start of<br />

Emission-Free Project<br />

Foundation of<br />

FERCAM Echo Labs<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

11


INTRODUCTION<br />

SUSTAINABILITY NUMBERS <strong>2021</strong><br />

60<br />

BRANCHES IN<br />

ITALY<br />

13.199<br />

TRAINING<br />

HOURS:<br />

€ 695.800.000<br />

FERCAM SPA<br />

REVENUE<br />

69%<br />

EMPLOYEES<br />

UNDER<br />

50 YEARS OLD<br />

1453<br />

EMPLOYEES<br />

>23 MIO<br />

KM MULTIMODALE<br />

59% MAN<br />

41% WOMEN<br />

33%<br />

EMPLOYEES WITH<br />

MORE THAN<br />

10 YEARS IN<br />

FERCAM:<br />

ACCIDENT FREQUENCY<br />

INDEX (*):<br />

7.14<br />

12 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


70%<br />

FERCAM PLANTS<br />

WITH LED<br />

LIGHTING SYSTEM<br />

15%<br />

LNG VEHICLES<br />

€ 4.758.000<br />

INVESTMENTS IN<br />

INDUSTRIAL AND<br />

COMMERCIAL<br />

EQUIPMENT<br />

2.001.788<br />

WEBSITE VIEWS<br />

CLIENTS’<br />

REVENUE:<br />

75% ITALY<br />

25% ABROAD<br />

1,35 MW<br />

PHOTOVOLTAIC<br />

ENERGY<br />

INSTALLED<br />

857TON<br />

PHOTOVOLTAIC<br />

ENERGY<br />

CO2 EMISSIONS<br />

AVOIDED:<br />

1.617 MWh<br />

PHOTOVOLTAIC<br />

ENERGY<br />

PRODUCED BY<br />

FERCAM PLANTS:<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

13


INTRODUCTION<br />

ORGANIZATIONAL STRUCTURE<br />

FERCAM S.P.A. AND FERCAM GROUP<br />

Fercam S.p.A. is part of the FERCAM Group, a leader in freight transportation as well as logistics for enterprises<br />

and is controlled by the company “Fercam Holding Srl “ - Holding company of the group.<br />

The following participogram shows:<br />

- the companies of the Fercam Group of which Fercam S.p.A. is the parent company;<br />

- the associated companies;<br />

the new subsidiary / associated companies are highlighted in red.<br />

14 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


S.p.a.<br />

FERCAM LOGISTIK<br />

GMBH<br />

100%<br />

100%<br />

REAL S.R.L.<br />

TRANSPORTES S.A. U<br />

100%<br />

100%<br />

SERVICE GMBH<br />

100%<br />

TRANS FERCAM<br />

MAGHREB SARL<br />

86,67%<br />

TUNISIE SARL<br />

49,9%<br />

100%<br />

LOGISTICS LTD<br />

52,41%<br />

100%<br />

NEDERLAND B.V.<br />

100%<br />

FRANCE SARL<br />

100%<br />

BELGIE BVBA<br />

100%<br />

ROMANIA S.R.L.<br />

TRANSPORTE<br />

DEUTSCHLAND GMBH<br />

100%<br />

100%<br />

SLOVAKIA SRO<br />

UKRAINE TOV<br />

100%<br />

100%<br />

BULGARIA S.R.L.<br />

VINELLI & SCOTTO<br />

S.R.L.<br />

100%<br />

100%<br />

AUSTRIA GMBH<br />

LIC SPEDITION<br />

&CONTAINER<br />

LOGISTIK GMBH<br />

51%<br />

100%<br />

POLSKA SP. Z.O.O<br />

50%<br />

100%<br />

LOJISTIK VE NAKLIYAT<br />

LIMITED SIRKETI<br />

BY ISLINE & FERCAM<br />

26%<br />

100%<br />

FACTOR S.P.A<br />

JFO MAIMEX CO. LTD<br />

BIOLNG BRENNER LNG<br />

33,33%<br />

100%<br />

D.O.O. BEOGRAD<br />

FERCAM ECHO LABS<br />

S.R.L. IMPRESA<br />

SOCIALE<br />

50%<br />

100%<br />

SHPK<br />

SYSTEM PLUS LOGISTIC<br />

SERVICE GMBH & CO. KG<br />

100%<br />

MAIMEX INTERNATIONAL LTD<br />

CEMAT S.P.A.<br />

HUPAC S.P.A.<br />

CONTROLLO<br />

MINOTARIO<br />

-20%<br />

100%<br />

SWEDEN AB<br />

FINANCE S.R.L.<br />

100%<br />

FUTURE LABS S.R.L<br />

FERCAM VENTURES<br />

S.R.L.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

15


INTRODUCTION<br />

ORGANISATION CHART<br />

ORGANIZATION CHART<br />

The organisation is structured as described<br />

and represented in the chart below:<br />

• Headquarter, which has cross-departmental<br />

functions and to which the following offices<br />

belong: HR, Administration, Finance,<br />

Budget, IT, Quality and Environment, Legal<br />

and Insurance, Purchasing, Occupational<br />

Health and Safety, Properties Management,<br />

Customs Consultancy and Controlling.<br />

• Strategic areas and Divisions that operates<br />

in the different areas of competence as<br />

described in the next paragraph<br />

PRESIDENT<br />

CEO<br />

BOARD<br />

OF<br />

DIRECTORS<br />

Human Resources<br />

Information Technology<br />

Finance<br />

Administration<br />

Controlling<br />

Purchasing<br />

Legal & Insurance & Compliance<br />

Budget and Tax<br />

Marketing and Tender<br />

Property Management<br />

Quality, Environment & CSR<br />

Prevention and Protection Service<br />

16 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


OUR SERVICES AND NETWORK<br />

FERCAM Group operates in the different sectors of transport and logistics with specialised divisions:<br />

Fercam Transport Strategic Area, structured in in:<br />

• Transport Italy Division: provides FTL and LTL road transport on Italian territory and fair transports.<br />

• Freight Management International Division: provides FTL and LTL, road and intermodal transport throughout<br />

Europe;<br />

Air & Ocean Division:: supports clients in goods export and import from and to every port or airport;<br />

Logistics Division: specialised in managing the entire clients’ supply chain;<br />

Distribution Strategic Area: specialised in groupage management in national and international shipments;<br />

Special Services Division : provides services of national and international moving and artworks transport.<br />

Fercam S.p.A. provides all the services mentioned above.<br />

With respect to Fercam S.p.A., the market sharing is the following:<br />

2020 <strong>2021</strong><br />

ITALIAN CLIENTS<br />

75%<br />

75%<br />

FOREIGN CLIENTS 25%<br />

25%<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

17


INTRODUCTION<br />

OUR SERVICES AND NETWORK<br />

The main reference sectors are:<br />

INDUSTRIAL<br />

FAST MOVING CONSUMER GOODS (FMCG)<br />

AUTOMOTIVE<br />

CHEMICAL / PLASTIC<br />

HOME SYSTEM<br />

FOOD & BEVERAGE<br />

PAPER INDUSTRY<br />

18 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


Our network:<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

19


INTRODUCTION<br />

OUR SERVICES AND NETWORK<br />

FERCAM’S GROUP NUMBERS<br />

Below are the highlights of Fercam Group:<br />

EMPLOYEES<br />

Direct: 2.191<br />

‘<br />

VEHICLE FLEET<br />

Loading units: 3.350<br />

NETWORK<br />

More than 400 distribution<br />

centers and European hubs<br />

Of which 96 own branches<br />

SURFACES<br />

External:<br />

670.000 m²<br />

Floor area:<br />

515.000 m²<br />

FERCAM S.p.A. is present on Italian territory with more<br />

than 55 own branches and makes use of a network of<br />

more than 60 distribution centres and European hubs,<br />

result of the partnership with ENTARGO network, as well<br />

as a wide range of intercontinental partners.<br />

Services provided at Fercam Group level:<br />

2020 <strong>2021</strong><br />

TRANSPORT<br />

422.701 transports 442.638 transports<br />

NATIONAL AND INTERNATIONAL DISTRIBUTION<br />

5.740.939 shipments<br />

6.315.107 shipments<br />

AIR & OCEAN<br />

LOGISTICS<br />

17.170 TEUs for Ocean<br />

5.011.778 Kg for Air<br />

1.197.240 orders<br />

20.912 TEUs for Ocean<br />

5.279.091 Kg for Air<br />

5.279.091 kg per aereo<br />

1.101.105 orders<br />

20 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

21


INTRODUCTION<br />

SUSTAINABLE DEVELOPMENT GOALS - SDGS<br />

2030 AGENDA and OUR TARGETS<br />

At the end of 2015, ONU launched the new 2030 Agenda, an action plan to realise 17 Sustainable Development<br />

Goals or SDGs, signed by 193 countries including Italy.<br />

Such goals are articulated in 169 specific targets, taking account of the three dimensions of sustainable<br />

development: economic, environmental and social. Each organisation is called upon to play its part to contribute<br />

to achieve the goals on local and global scale.<br />

22 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


In support of FERCAM’s constant commitment in following the path to a sustainable development, and aware<br />

that we too can help the achievement of such strategic goals, we have identified the following goals, in line with<br />

the priorities defined by Fercam and with the material issued identified.<br />

GOAL STRATEGIC PRIORITIES AND ACTIVITIES 2022 REFERENCE<br />

MATERIAL TOPIC<br />

Promote engagement activities on the health, safety and welfare, including through<br />

participation in World Safety Day.<br />

Continue with supply chain awareness activities, including through strengthening the<br />

near miss detection system.<br />

Occupational health<br />

and safety.<br />

Reach a total installed capacity of 4 MW of photovoltaic systems.<br />

Complete relamping work on all sites owned by the group.<br />

Install electric vehicle refuelling systems at 8 sites.<br />

Energy Resources<br />

Management.<br />

GHG emissions.<br />

Develop new development and training paths in line with Strategy 2025.<br />

Promote initiatives for employee well-being.<br />

Employee welfare.<br />

Employee training and<br />

development.<br />

We will develop collaborations and partnerships with a view to contributing to improving<br />

the future freight mobility system, focusing in particular on:<br />

- Bio - LNG<br />

- Electrification of distribution fleet vehicles up to 16 tonnes<br />

- Testing of hydrogen and other alternative fuels.<br />

Mobility and Innovation.<br />

Process quality and<br />

efficiency.<br />

FERCAM maintains a constant focus on the territory in which it operates.<br />

Our commitment will be expressed through a project to monitor emissions related to<br />

outsourced services and through the direct involvement of our stakeholders in future<br />

reporting.<br />

Territory relations.<br />

Stakeholder engagement.<br />

Develop initiatives of circular economy and the reduction of resource consumption.<br />

Make purchases according to sustainability criteria and implement awareness-raising<br />

actions towards our service providers.<br />

Supply chain.<br />

Waste management.<br />

The commitment is on two fronts in particular:<br />

- technological innovation in mobility and the promotion of intermodal transport<br />

- reducing consumption of energy resources related to buildings<br />

We will complete the project on the mapping of indirect Scope 3 emissions (related to<br />

transport entrusted to third-party carriers).<br />

Mobility and Innovation.<br />

GHG emissions.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

23


INTRODUCTION<br />

OUR STAKEHOLDERS<br />

We identify below FERCAM’s stakeholders, highlighting the methods of involvement for each one.<br />

• Code of Ethics<br />

• Periodic satisfaction surveys<br />

• Partnership development<br />

• Website, Social Networks and newsletter<br />

CLIENTS<br />

• Code of Ethics<br />

• Institutional documentation<br />

LEGISLATOR,<br />

PUBLIC<br />

ADMINISTRATION<br />

AND CONTROL<br />

BODIES<br />

• Code of Ethics<br />

• Qualification process<br />

• Dialogue through meetings / surveys<br />

• Partnership<br />

SUPPLIERS<br />

24 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


EMPLOYEES<br />

• Code of Ethics<br />

• Internal communication tools (newsletter,<br />

house organ, corporate intranet, social networks)<br />

• Internal and external events dedicated to<br />

employees<br />

• Work climate analysis<br />

• Training courses<br />

SHAREHOLDERS<br />

• Financial relationships<br />

• <strong>Sustainability</strong> <strong>Report</strong><br />

COMMUNITY<br />

AND TERRITORY<br />

• Partnership<br />

• Interaction with bodies representing<br />

institutions<br />

• Press releases<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

25


INTRODUCTION<br />

MATERIALITY ANALYSIS<br />

In terms of sustainability report, topics that are significant on economic, environmental and social performances<br />

of the company and that are able to substantially affect stakeholders’ decisions and business strategy are<br />

considered material, i.e. relevant.<br />

The identification of such material topics was carried out through a careful analysis of economic, social and<br />

environmental impacts of company’s activity, evaluating their relevance compared to company priorities and<br />

the main expectations of stakeholders.<br />

FERCAM priorities were identified evaluating critical issues and long-term opportunities for every topic through<br />

internal meetings, company’s documents analysis (Strategy, Code of Ethics, 231 Model, policy, etc.), and analysis<br />

of work-environment survey results.<br />

External stakeholders’ point of view was instead determined through sectoral-context analysis, benchmark<br />

analysis, mapping analysis of relevant aspects highlighted in international publications, feedbacks and<br />

customer-satisfaction analysis and results of surveys /workshops that involved the main categories of suppliers.<br />

The first materiality matrix was arranged in 2019, and in order to update it with reference to the report year<br />

<strong>2021</strong>, direct employees and a relevant sample of customers and suppliers were involved through an online survey.<br />

The following materiality matrix graphically summarises the most relevant topics according to the dual-significance<br />

criterion for company and stakeholders and shows those that had at least an average rating for both parties.<br />

26 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


SIGNIFICANCE FOR STAKEHOLDERS<br />

HIGH<br />

Occupational health and safety<br />

Energy resource management<br />

Relationship with territory<br />

Stakeholder engagement<br />

Supply chain management<br />

Economic value creation<br />

Corporate Governance and Compliance<br />

GHG emissions<br />

Mobility and innovation<br />

Quality and processes efficiency<br />

Wellbeing of employees<br />

Employee training and development<br />

Waste management<br />

ENVIROMENTAL<br />

SOCIAL<br />

LOW<br />

GOVERNANCE<br />

LOW<br />

SIGNIFICANCE FOR FERCAM<br />

HIGH<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

27


INTRODUCTION<br />

MATERIALITY ANALYSIS<br />

Given the strong connection between our commitment and the relevant topics represented through the<br />

materiality matrix, we can be sure that our future choices will be always set with a view to satisfying our<br />

stakeholders to strengthen the dialogue.<br />

MATERIAL<br />

TOPIC<br />

Description for FERCAM<br />

Energy resources<br />

Waste management<br />

Reduce the environmental impacts of buildings with regard to the use of energy sources.<br />

Adopt energy from renewable sources where possible.<br />

Promote virtuous behaviour by employees.<br />

Reduce the environmental impacts of buildings with regard to waste production.<br />

Promote virtuous behaviour by employees and suppliers.<br />

ENVIROMENTAL<br />

Mobility<br />

Innovation<br />

and<br />

Carrying out research and development activities aimed at increasing the body of knowledge, including<br />

knowledge of man, culture and society, through creative and systematic work and developing new<br />

applications of the knowledge acquired.<br />

Responding to market needs by providing increasingly innovative services.<br />

Adopt technologies aimed at automating the storage, handling and transport of goods.<br />

Develop partnerships for the development of the territory and make its own contribution to the<br />

sustainable development of the sector.<br />

GHG emissions<br />

Adopt logistical solutions that reduce atmospheric emissions.<br />

Promote alternative transport technologies and solutions.<br />

Promote actions to reduce emissions by maximising resource efficiency in all business processes.<br />

Stakeholder<br />

engagement<br />

Maintain channels of confrontation and communication in order to cooperate for sustainable growth.<br />

Develop collaborations and partnerships.<br />

Involve employees in becoming protagonists of sustainable practices and behaviour through their work.<br />

SOCIAL<br />

Occupational health<br />

and safety<br />

Supply chain<br />

management<br />

Wellbeing of<br />

employees<br />

Ensure adequate occupational health and safety standards for workers, customers and suppliers.<br />

Involve critical suppliers in the management of safety aspects.<br />

Raise staff awareness to spread a high safety culture.<br />

Ensure compliance with the code of ethics with particular reference to regulatory, ethical, environmental<br />

and occupational health and safety compliance.<br />

Develop established partnerships with local suppliers.<br />

Ensure reliability and sustainability of the supply chain.<br />

Promote initiatives and services geared to the well-being of employees inside and outside the company.<br />

Promoting and ensuring equal opportunities for all employees, valuing and protecting diversity.<br />

Employee training<br />

and development<br />

Offer training and involvement activities to foster work and personal growth.<br />

Relationship with<br />

the territory<br />

Promote an active contribution to the growth of the area. Develop partnerships with schools and<br />

universities in the area.<br />

28 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


MATERIAL TOPIC<br />

STRATEGIC PRIORITIES AND ACTIVITIES 2022<br />

ECONOMIC<br />

Corporate Governance<br />

and Compliance<br />

Guarantee regulatory compliance.<br />

Maintain Corporate Governance system consisting of policies, procedures and practices and a control<br />

system suitable to reduce the risk of behaviours that could affect company reputation or operations.<br />

GOVERNANCE<br />

Quality and<br />

processes efficiency<br />

Guarantee effectiveness and efficiency of processes designed to promote service quality.<br />

Correctly understand clients’ needs and offer a service in line with requirements expressed, ensuring<br />

a proper information during the provision of the service and a suitable management of complaints<br />

and reports.<br />

Monitor customer satisfaction and implement actions for a continuous improvement.<br />

Economic<br />

creation<br />

value<br />

Guarantee economic results in the long run.<br />

Protect company stability and solidity over the long term.<br />

The link between material issues and the GRI standard is shown below. The scope of the analysis of is FERCAM SPA.<br />

MATERIAL TOPIC<br />

STANDARD GRI<br />

Stakeholder engagement 102-40; 102-41; 102-42; 102-43; 102-44.<br />

Occupational health and safety 403-1; 403-2; 403-3; 403-4; 403-5; 403-7; 403-8; 403-9; 403-10.<br />

Supply chain management 102-9; 102-16<br />

Welfare of workers 401-1; 401-2; 402-1.<br />

Employees training and development 404-1; 404-2.<br />

Relationship with the territory 102-13; 102-12; 102-43<br />

Energy resources 302-1; 302-4; 302-5.<br />

Waste management 306-1; 306-2; 306-3<br />

Mobility and innovation 305-1; 305-5.<br />

GHG emissions 305-1; 305-2; 305-5.<br />

Corporate Governance and Compliance 205-1; 205-2; 412-1; 418-1<br />

Quality and efficiency of processes<br />

203-2; 302-5; 305-2<br />

Economic value creation 201-1; 203-2<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

29


ENVIRONMENTAL<br />

SUSTAINABILITY AND INNOVATION<br />

30 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


‘<br />

We are very pleased to have believed in new<br />

technologies from the very beginning, from LNG<br />

to electricity and hydrogen. It is these innovations<br />

that will revolutionise the world of transport,<br />

because most of the problems of sustainability<br />

in logistics and transport can only be overcome<br />

through research and innovation.<br />

The mobility of goods should not be restricted, but<br />

guaranteed with the least possible impact through<br />

the use of the best existing technology.<br />

By taking this path, we move towards the goal of<br />

zero impact.<br />

President<br />

Thomas Baumgartner<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

31


ENVIRONMENTAL<br />

OUR APPROACH: CLEAN, SMARTER LOGISTICS<br />

Aware of the significant role of logistics and transportation for the economy and society, FERCAM operates<br />

in the market through:<br />

- the adoption of technological solutions in order to optimise each stage of the process along the supply chain,<br />

proposing increasingly smart and efficient services<br />

- the search for freight mobility solutions consistent with the company mission and that allow environmental<br />

impact reduction, particularly in terms of CO2 emissions intensity.<br />

Our company policy, signed by the President in April 2020, includes the following commitments related to<br />

Environment:<br />

Optimise energy and raw materials consumption and promote a waste management<br />

oriented to reduction and recycling<br />

Monitor, evaluate and, where possible, reduce environmental impact of the activities<br />

carried out, involving suppliers and clients<br />

Provide adequate training and information to its employees with regard to the activities<br />

carried out<br />

Involve the company functions at different levels and define measurable goals<br />

Inform the stakeholders about our performances<br />

32 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


CONTRIBUTION<br />

TO<br />

SUSTAINABILITY<br />

CULTURE<br />

CONTRIBUTION TO<br />

INTERMODALITY<br />

ENERGY AND<br />

BUILDING<br />

EFFICIENCY<br />

STRATEGY<br />

MOBILITY<br />

INNOVATION<br />

PARTNERSHIPS<br />

FOR A MORE<br />

SUSTAINABLE<br />

LOGISTICS<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

33


ENVIRONMENTAL<br />

OUR APPROACH: CLEAN, SMARTER LOGISTICS<br />

In order to ensure the sustainability of its processes, FERCAM has adopted a managerial and systemic approach<br />

based on the international standard ISO 14001. This is carried out in particular through the mapping and<br />

monitoring of the environmental aspects and impacts.<br />

The monitoring of our environmental indicators represents the input for the annual review (and update where<br />

possible) of the mapping of our environmental aspects and impacts, in order to re-evaluate their significance.<br />

This process is implemented, as defined in the specific company procedure, for the assessment and significance<br />

of environmental aspects.<br />

This activity is carried out with the support of BI tools, too.<br />

The analysis of such data over time allows the company on one hand to reduce environmental impacts and the<br />

probability of harmful events, and on the other to make the use of available resources more efficient.<br />

Data on our environmental indicators can be found in the “Environmental Indicators” section.<br />

Energy<br />

consumption<br />

Waste<br />

production<br />

MAIN<br />

ENVIRONMENTAL<br />

IMPACTS<br />

Waste<br />

production<br />

Waste<br />

production<br />

34 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


SUSTAINABILITY AND INNOVATION IN TRANSPORTS<br />

FERCAM pays constant attention in the management of its vehicle fleet, focusing and investing to maintain a<br />

fleet in line with the highest sector standards.<br />

Since 2018, FERCAM has started to make significant investments by purchasing a first fleet LNG vehicles.<br />

Vehicles with liquefied-natural-gas supply engines require a larger initial investment, but there are significant<br />

advantages in terms of sustainability:<br />

Reduction<br />

of<br />

particulate 99% Reduction<br />

NOx 60%<br />

Vehicles noisiness reduction<br />

compared to threshold<br />

values of Euro 6 vehicles.<br />

La composizione attuale del parco mezzi è la seguente:<br />

LNG<br />

VEHICLES<br />

15% Euro 6<br />

vehicles<br />

78%<br />

Euro<br />

5 EEV<br />

vehicles<br />

7%<br />

( liquefied natural gas) (Enhanced Environmentally<br />

Friendly Vehicle)<br />

Alongside investments in LNG vehicle purchases FERCAM has initiated several projects that can be grouped<br />

as follows:<br />

• BIO - LNG project<br />

• Emission Free Delivery Project<br />

• Projects related to electric mobility<br />

• Projects related to alternative fuels<br />

These projects are being developed in partnership with suppliers or research organizations, aware that only<br />

the development of collaborative networks can lead to making the necessary technological and social advances<br />

to contribute significantly to the achievement of the SDGs of the UN 2030 Agenda.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

35


ENVIRONMENTAL<br />

SUSTAINABILITY AND INNOVATION IN TRANSPORTS<br />

BIO-LNG PROJECT<br />

In September 2020, FERCAM signed a shareholding agreement in BIOGAS Wipptal, along with other South<br />

Tyrolean companies.<br />

Biogas Wipptal is based in Val di Vizze and was established in 2008 by 62 partners with the aim of producing<br />

fertilizers and biogas for electricity, reusing the manure from dairy cattle farms.<br />

Thanks to this new agreement and after appropriate adaptation and conversion works, Biogas Wipptal will<br />

start the production of bio-LNG for transport (liquid natural gas produced from biomass).<br />

For FERCAM this represents a global investment in the name of sustainability and in compliance with principles<br />

of circular economy, which prefers low-impact production processes, fair and with high social value.<br />

The production of the plant began in <strong>2021</strong>, and full operation is expected in the second half of 2022.<br />

36 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


EMISSION FREE DELIVERY PROJECT<br />

Rome is the first city where FERCAM started the pilot project named EMISSION-FREE DELIVERY (zero-emission<br />

distribution).<br />

Such project involves the conversion of diesel and LPG fleet with electric and CNG vehicles. Joining the project<br />

are our transport service providers in Rome branch for last-mile distribution service, for deliveries arriving in<br />

Rome from the national and international territory. The vehicles are recharged at our Rome branch, which is<br />

equipped with a photovoltaic system.<br />

The Project was designed with WTW Well-to-Wheel logic, i.e. taking into account the entire life cycle of the<br />

vehicle (LCA Life-Cycle-Assessment) and the way in which fuel and electricity are produced, transported and<br />

distributed.<br />

The pilot project, launched initially for Rome branch, will be extended starting from 2022 to other branches<br />

on the Italian territory.<br />

In addition, in 2022 we aim to equip at least 8 branches with electric charging stations and electric vehicles<br />

for local distribution.<br />

From the next <strong>Sustainability</strong> <strong>Report</strong>, monitoring indicators related to this project will be made available.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

37


ENVIRONMENTAL<br />

SUSTAINABILITY AND INNOVATION IN TRANSPORTS<br />

AGREEMENT WITH NATIONAL REASEARCH COUNCIL (CNR) AND INSTITUTE OF ADVANCED ENERGY<br />

TECHNOLOGIES (ITAE)<br />

In order to support the Emission Free Delivery project, FERCAM has signed an agreement with CNR-ITAE for<br />

consulting on the design and implementation of:<br />

• zero-emission Battery Electric Vehicle (BEVs) and hydrogen Fuel Cell Hybrid Electric Vehicle (FCHEVs)<br />

• production facilities from RES (Renewable Energy Source)<br />

• storage and distribution of alternative fuels (EE - Green Electricity / H2 - Green Hydrogen).<br />

38 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


ALTERNATIVE FUEL PROJECTS<br />

BIOFUEL HVO<br />

In <strong>2021</strong>, FERCAM has activated its own in-house distribution pump at Bolzano site to dispense HVO fuel,<br />

certified as coming from waste materials of biological origin, since it is still not available at traditional fuel<br />

stations.<br />

In the first phase of the project, refueling is planned for a few vehicles that make regular services on routes<br />

that include daily return to the headquarters.<br />

The HVO biofuel produced by Eni with the patented EcofiningTM technology, which enables the transformation<br />

of biological raw materials into biofuels, can be used pure with conventional diesel engines homologated for its<br />

use. This allows a reduction in CO2 equivalent emissions along the entire “well to wheel” supply chain compared<br />

to a conventional fossil fuel.<br />

ELECTRIC MOBILITY<br />

Next technological achievement will be electric trucks (hydrogen-fuel cells for long distances and battery for<br />

short range), EMS (Ecocombi), Platooning and autonomous driving. These are all modern technologies for smart<br />

road suitable to further reduce environmental impact.<br />

With the adoption of electric trucks not only in urban context, where they have been long established, but<br />

also for European transport, FERCAM intends to confirm the will to adopt available technology that improves<br />

environmental impact of its services.<br />

In this perspective, in November 2018 FERCAM was the first Italian logistics operator to order Nikola Tre,<br />

Nikola Fuel Cell Electric Model (FCEV, with Hydrogen Cells), suitable for long distances (800 km).<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

39


ENVIRONMENTAL<br />

SUSTAINABILITY AND INNOVATION IN TRANSPORTS<br />

INTERMODALITY<br />

In February 2000, FERCAM was among the founders of Rail Traction Company, the first private railway company<br />

to operate intermodal freight traffic on RFI rail (Rete Ferroviaria Italiana) and it is currently member of the<br />

leading intermodal societies HUPAC and CEMAT.<br />

Since 2007 it makes use of a company train with daily departures to Northern Europe: compared to road, rail<br />

transport allows a 15% higher carrying capacity and High speed over long distances.<br />

In <strong>2021</strong>, FERCAM transported about 29.000 loading units with the combined system railway/road. This brought<br />

benefits in terms of number of vehicles on the roads, energy resources consumption and in particular CO2<br />

emissions: the intermodal system allows on average a 55% emissions reduction compared to road transport.<br />

More than 23 million kilometres have been travelled with this mode of transport, avoiding more than 33,000<br />

tons of CO2 emissions.<br />

Thanks to the location within the ceramic district, the branch of Sassuolo supports a portion of the export<br />

transport of ceramic to Germany/Benelux and of the import transport of raw materials (clay) from Frankfurt<br />

area towards local ceramic producers.<br />

100% of import and about 50% of export consist in intermodal transports: this logistics solution has significant<br />

advantages in terms of environmental sustainability.<br />

The map below shows the routes managed through intermodality.<br />

40 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


The map shows the routes operated through intermodal transport.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

41


ENVIRONMENTAL<br />

FACILITIES<br />

Branches of Fercam S.p.A. in Italy occupy a total area (indoor + outdoor) of more than 1.100.000 sqm.<br />

Therefore, our facility-management strategy plays an important role in order to pursue our commitment to<br />

the rational and efficient use of natural resources.<br />

This strategy applies to both owned and leased facilities, and can be traced to the following directions of action:<br />

1. Smart technologies (e.g. LED lighting system with home automation)<br />

2. Renewable sources<br />

3. Plant optimization.<br />

According to this strategy:<br />

• new branches are equipped with heat pumps combined with photovoltaic and led lighting systems.<br />

• monitoring and analysis are implemented for each site of energy consumption, ensuring the proper functioning<br />

and setting of heating and cooling systems. Such monitoring makes it possible to promptly identify possible<br />

consumption anomalies and to take targeted measures of energy efficiency and saving.<br />

Energy resource consumption in real estate is related to:<br />

1.<br />

Electricity for office lighting and heating<br />

and lighting for logistics warehouses and<br />

outdoor areas:<br />

90%<br />

2.<br />

Other sources for office heating:<br />

10%<br />

42 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


With reference to Fercam branches owned by the<br />

Group, at the end of <strong>2021</strong>:<br />

PHOTOVOLTAIC SYSTEMS:<br />

• total power of more than 2 MW<br />

• Photovoltaic energy produced during <strong>2021</strong>: MWh<br />

1,617<br />

• Photovoltaic energy produced and self-consumed<br />

during <strong>2021</strong>: MWh 1003<br />

2022 goal is to invest further in photovoltaic to reach<br />

an installed capacity of about 4 MW.<br />

LED LIGHTING SYSTEMS:<br />

70% of the branches owned by the group are equipped<br />

with led lighting system, and it is the goal in the coming<br />

years to carry out relamping on the other sites in order<br />

to reach the target of 100%.<br />

The following map represents the distribution on the<br />

territory, considering both owned and leased branches:<br />

• Branches with photovoltaic system<br />

• Branches with led lighting system<br />

In addition to active plants on 31/12/<strong>2021</strong>, projects for<br />

2022 are also reported in order to achieve the goals<br />

described above.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

43


ENVIRONMENTAL<br />

FACILITIES<br />

PHOTOVOLTAICS<br />

PROJECTS<br />

ACTIVE SINCE<br />

44 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


PROJECTS<br />

ACTIVE SINCE<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

45


ENVIRONMENTAL<br />

FACILITIES<br />

Investments in photovoltaic plants have provided a collective benefit in terms of CO2 emission reductions of<br />

2123 tons over the three-year period 2019-<strong>2021</strong> (for consistency with previous reports, the following emission<br />

factor of the Italian electricity mix to distribution is considered: 0.53 kg of carbon dioxide/ per one electric<br />

kilowatt-hour - Ministry of Environment 2020 website figure).<br />

Electricity production at FERCAM plants is reported below:<br />

ENERGY PRODUCED 2019-<strong>2021</strong> (KWH)<br />

1.500.000<br />

1.617.324<br />

1.250.000<br />

1.349.650<br />

1.000.000<br />

1.038.699<br />

750.000<br />

500.000<br />

250.000<br />

0<br />

2019 2020 <strong>2021</strong><br />

46 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


PERFORMANCE MONITORING<br />

In a perspective of monitoring its social and<br />

environmental performances, FERCAM has adhered<br />

for several years to Ecovadis (Supplier <strong>Sustainability</strong><br />

Ratings) and to Sedex (Supplier Ethical Data Exchange).<br />

FERCAM has currently achieved the Bronze level on<br />

the Ecovadis platform<br />

In 2019, we adhered to SMETA protocol (Sedex<br />

Members Ethical Trade Audit) and to Ethical Trading<br />

Initiative Base Code (ETI Base Code), a businesspractice<br />

code internationally recognised based on the<br />

conventions of International Labour (ILO).<br />

In May 2019, we had a third-party audit at Bolzano<br />

headquarter relating to requirements verification of<br />

SMETA protocol.<br />

SMETA is a social audit procedure, which aims to<br />

evaluate the supply chain, including labour rights,<br />

health and safety, environment and company ethics.<br />

FERCAM receives also second-party audits on behalf<br />

of multinational clients on aspects related to service<br />

provision, environment, ethics and occupational health<br />

and safety.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

47


ENVIRONMENTAL<br />

PERFORMANCE MONITORING<br />

Safety & Quality Assessment For <strong>Sustainability</strong><br />

FERCAM transports hazardous materials thanks to a modern and equipped fleet and a constantly trained staff.<br />

As provided for by EC Directive 96/35, FERCAM appointed its DGSA (Dangerous Goods Safety Advisor), i.e.<br />

professional figures who have the task to promote actions to facilitate the activities performance in compliance<br />

with legislation and in optimal safety conditions.<br />

FERCAM Staff training is distinguished in:<br />

• Non-travelling staff: internal training delivered by DGSA<br />

• Travelling staff: training delivered by an external body with theoretical final exam; to the passing it is<br />

released ADR vocational training certificate. Such certificate has to be renewed every 5 years and is mandatory<br />

to drive vehicles that transport hazardous materials under ADR.<br />

FERCAM also requires to its transport and handling suppliers to present the certificate of specific training<br />

related to transport and handling of hazardous material and to the management of potential emergencies.<br />

In a perspective of managing its processes, since 2005 FERCAM has obtained SQAS accreditation (Safety & Quality<br />

Assessment for <strong>Sustainability</strong>),<br />

which is renewed every 3 years.<br />

2020 renewal audit reached a score<br />

equal to 84% (2017 score: 83 %).<br />

SQAS accreditation scheme is<br />

developed by CEFIC, Federazione<br />

Europea delle Industrie Chimiche. It<br />

is an attestation requested by many<br />

companies operating in chemicals<br />

sector, because it represents a<br />

support for the selection of logistics<br />

suppliers and the establishment of<br />

improvement actions.<br />

Through the SQAS are evaluated quality, safety and socio-environmental performance of logistics suppliers<br />

and chemicals distributors through audits carried out by independent evaluators, who use a standardised<br />

questionnaire.<br />

48 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


ENVIRONMENTAL INDICATORS<br />

ENERGY INTENSITY AND GHG EMISSIONS<br />

FERCAM consumptions consist of about 95% fuel and energy consumption and are related to:<br />

• Fleet fuel<br />

• Company cars fuel<br />

• Warehouses and offices lighting<br />

The remaining part is represented by energy sources used for heating.<br />

With reference to <strong>2021</strong>, reduction of electricity consumption is due to efficiency interventions on the systems,<br />

while that of fuel consumption is due to a growing number of LNG vehicles in the fleet.<br />

ENERGY CONSUMPTION (GJ)<br />

300.000<br />

275.000<br />

250.000<br />

225.000<br />

200.000<br />

175.000<br />

150.000<br />

125.000<br />

100.000<br />

75.000<br />

PHOTOVOLTAIC<br />

ENERGY<br />

ELECTRICITY<br />

METHANE (+ OTHER<br />

SOURCES OF<br />

OFFICE HEATING)<br />

LNG<br />

GASOIL<br />

50.000<br />

25.000<br />

0<br />

2019<br />

2020 <strong>2021</strong><br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

49


ENVIRONMENTAL<br />

ENVIRONMENTAL INDICATORS<br />

In order to further reduce the impact in terms of CO2 emissions, in <strong>2021</strong> projects continued in connection<br />

with the installation of both photovoltaic systems and LED lighting, as described in the chapter on facilities.<br />

Greenhouse gas (GHG) emissions are also related to energy consumption.<br />

With reference to the table below:<br />

- Scope 1 emissions are direct emissions, in this case those related to the fuel consumption of the company<br />

fleet, company cars and heating sources (methane, diesel).<br />

The interventions carried out over the last few years have had real benefits in terms of reducing CO2 emissions,<br />

both thanks to the constant renewal of the fleet and the reduction in the use of fossil fuel for heating buildings.<br />

-Scope 2 emissions are indirect emissions from energy consumption, in this case those related to the purchase<br />

of electricity.<br />

The benefits in terms of CO2 reduction are linked to both investments in energy efficiency and investments in<br />

photovoltaic systems.<br />

Data were calculated referring to parameters of Greenhouse Gas Protocol<br />

(https://ghgprotocol.org/ghg-emissions-calculation-tool).<br />

GHG Protocol 2019<br />

2020<br />

<strong>2021</strong><br />

Scope 1<br />

Direct emissions<br />

Scope 2<br />

Indirect emissions (*)<br />

11.214<br />

(*) gross figure of benefits in terms of CO2 reductions from photovoltaic installations<br />

9.283<br />

7.444<br />

655 640<br />

639<br />

50 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


USE OF WATER RESOURCES<br />

The main use of water resource in all FERCAM sites is exclusively connected with sanitary use, since are carried<br />

out only office and logistics activities.<br />

FERCAM started monitoring water consumption trends in <strong>2021</strong>; monitoring is based on the estimated<br />

consumption from water bills (the figure is expressed in megalitres).<br />

WATER CONSUMPTION FERCAM S.P.A. (ML)<br />

60,00<br />

50,00<br />

40,00<br />

30,00<br />

20,00<br />

55,24<br />

10,00<br />

0<br />

<strong>2021</strong><br />

Bolzano deserves a separate consideration due to its vehicles washing facility<br />

In order to reduce water consumption, at the washing facility was installed also a sewage-treatment: for every<br />

wash 80% of the water used comes from the sewage-treatment and reuse of it and only 20% is clean and taken<br />

from well.<br />

The consumption of well water is made in accordance with the concession granted to Fercam S.p.A. from<br />

Autonomous Province of Bolzano - Water Resources Management Office.<br />

As provided for by provincial legislation, FERCAM annually sends communication of consumption to Autonomous<br />

Province of Bolzano<br />

In 2020 the amount of water taken was equal to 3174 m3, with about 10% reduction of consumption compared<br />

to 2019.<br />

Assessing that every wash uses 0,6m3 of water and considering an average of 250 washes per week, in the face<br />

of 150m3 water needs per week only 30m3 are of clean water.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

51


ENVIRONMENTAL<br />

ENVIRONMENTAL INDICATORS<br />

CONSIDERING 50 WEEKS OF OPERATION, WE<br />

CAN THEREFORE ESTIMATE<br />

A WELL WATER SAVING OF 6,000 M3/YEAR.<br />

The sewage system at the service of the washing facility of Bolzano workshop is a biological system of washing<br />

water, which allows to eliminate the use of chemical products.<br />

Industrial waste water from the two washing facilities are treated through oil-separation plants and a biological<br />

sewage-treatment plant, after that it is released in a storage tank for recirculation.<br />

52 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


Maintenance of the oil-separation plant is carried out in compliance with EN 858-2 standard by external<br />

qualified personnel.<br />

Every year FERCAM conducts wastewater analysis, making use of an external accredited laboratory, in order to<br />

guarantee the compliance with emission limits indicated in the grant. Specifically, water from the washing facility<br />

that is released in the sewage has to respect the limits provided for by Legge Provinciale 8/2002- Allegato E.<br />

WASTE MANAGEMENT<br />

FERCAM constantly monitors production and management of waste connected to its cycle of service provision.<br />

Waste produced in our FERCAM sites are mainly linked to office and warehouse activities:<br />

WASTE SOURCE<br />

TYPE OF WASTE<br />

OFFICE ACTIVITIES<br />

WAREHOUSE ACTIVITIES<br />

PAPER<br />

PLASTIC<br />

RESIDUAL WASTE<br />

ELECTRICAL AND ELECTRONIC EQUIPMENT<br />

TONER<br />

NEON LIGHTS<br />

PAPER AND CARDBOARD PACKAGING<br />

PLASTIC PACKAGING<br />

MIXED PACKAGING<br />

WOOD PACKAGING<br />

With reference to workshop activity (carried out in 2 branches), there is a limited waste production connected<br />

to specific activities, in particular: iron and steel, oil filters, lead batteries and tyres.<br />

Waste management occurs in compliance with national and local legislation, selecting service suppliers regularly<br />

enrolled in the environmental managers register. With reference to hazardous waste, FERCAM S.p.A. has<br />

equipped itself with waste loading and unloading registers for every site and annually makes the MUD declaration<br />

(Environmental Declaration Form).<br />

For waste produced in the offices, recycling is promoted and encouraged in every site.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

53


ENVIRONMENTAL<br />

ENVIRONMENTAL INDICATORS<br />

Below are reported data of the main type of waste managed:<br />

3500<br />

3000<br />

2947<br />

2500<br />

2000<br />

1985<br />

1767<br />

2078<br />

2290<br />

1967<br />

1500<br />

1000<br />

500<br />

315<br />

298<br />

468<br />

0<br />

PAPER AND<br />

CARDBOARD<br />

PACKAGING<br />

WOOD PACKAGING<br />

MIXED PACKAGING<br />

2019 2020 <strong>2021</strong><br />

CONSIDERING THE 3 PACKAGING TYPES INDICATED<br />

ABOVE, IN THE WHOLE PERIOD 2019-<strong>2021</strong> THE<br />

WASTE PRODUCTION WAS REDUCED BY 2%<br />

Type of waste (kg)<br />

17.684<br />

Non-hazardous waste<br />

hazardous waste<br />

4.910.604<br />

54 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


SUSTAINABILITY CULTURE & PARTNERSHIP<br />

ENVIRONMENTAL INITIATIVES<br />

• Creation for each branch of a company notice board on Quality, Environment and Safety topics to spread<br />

good environmental practices, with particular reference to energy consumption and waste management.<br />

• Company newsletter and intranet, to make our employees aware of environmental and sustainability issues<br />

and help raise individual awareness of environmental and social impact of their activities.<br />

• At the end of <strong>2021</strong>, FERCAM established the social enterprise FERCAM Echo Labs.<br />

It is an experimental and innovative activity driven by social, ecological and environmental objectives, in<br />

particular recycling, reuse, and development of a virtuous and circular economy.<br />

• Stakeholder involvement by promoting and raising awareness among suppliers to encourage the adoption of<br />

means of transport with a lower environmental impact (particularly methane and electric vehicles).<br />

• Stakeholder involvement through FERCAM blogs and social networks<br />

Thanks to the awareness-raising activities and the digitisation processes implemented, albeit an increase in<br />

staff compared to <strong>2021</strong>, paper consumption was significantly reduced (expressed in no. of reams consumed,<br />

where 1 ream = 500 pages):<br />

70000<br />

60000<br />

50000<br />

-5 %<br />

40000<br />

30000<br />

64701<br />

62816<br />

61250<br />

20000<br />

10000<br />

0<br />

2019<br />

2020<br />

<strong>2021</strong><br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

55


ENVIRONMENTAL<br />

PARTNERSHIP FOR THE DEVELOPMENT OF MORE SUSTAINABLE LOGISTICS<br />

Gila Project<br />

The project GILA (German, Italian & Latin American consortium<br />

for resource efficient logistics hubs & transport) is designed<br />

to contribute to global efforts in reducing the environmental<br />

impact (essencially carbon impact) of logistics. Focus is laid on<br />

logistics sites that play a connecting role within transport chains<br />

and refer to all sites that combine different transport legs (within<br />

and between moves) or are the starting or end point of transport<br />

chains.<br />

For realizing the overall objective, it addresses two main areas of research:<br />

• Best practices and future requirements, services and concepts for sustainable logistics sites within an energy<br />

and resource efficient transport chain.<br />

• Establishment of a methodological framework for describing detailed the environmental performance of<br />

logistics sites.<br />

The Fraunhofer IML (Germany) is responsible for the project lead and the scientific implementation of the<br />

project. FERCAM is one of the ten international project partners and provides the industrial perspective for<br />

discussing the research questions and elaborating applicable solutions and environmental KPIs.<br />

The project period is from July 2020 until July 2023.<br />

Osservatorio contract logistics<br />

FERCAM is partner of Contract Logistics “Gino<br />

Marchet” Observatory.<br />

It is a working group within Digital Innovation<br />

Observatories, which analyses the third-party logistics<br />

sector In Italy, in collaboration with Assologistica and<br />

with the support of industry specialists.<br />

In addition to analysis on the evolution of the Italian<br />

logistics outsourcing market, the Observatory studies<br />

the innovation role and aims to spread excellence<br />

practices of the sector.<br />

56 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


ECTA<br />

FERCAM has been a member of ECTA since <strong>2021</strong>.<br />

The European Clean Trucking Alliance (Ecta) is a climate alliance<br />

whose members include companies from the transportation,<br />

logistics, and retail sectors, including Ikea, Deutsche Post Dhl<br />

Group, Unilever, and Nestlé.<br />

The aim is to support the trucking industry on the path<br />

toward decarbonizing road freight transport and moving to<br />

zero-emission trucks.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

57


SOCIAL<br />

PEOPLE AND TERRITORY<br />

58 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


‘Logistics and transport is a people-based<br />

business. You can have the most advanced and<br />

modern tools, trucks, intralogistics systems,<br />

but the difference is still made by who is sitting<br />

on that truck, who operates those tools, works<br />

in the warehouse or maintains contact with<br />

customers. This principle applies to everyone<br />

and at all levels.<br />

Hannes Baumgartner<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

59


SOCIAL<br />

OUR EMPLOYEES<br />

FERCAM 2025 corporate strategy focuses on projects and actions related to human resource management<br />

and development. It was shared with all employees in January <strong>2021</strong>.<br />

In <strong>2021</strong>, the projects developed had the following focuses:<br />

• the definition of a new leadership development path (Leadership Excellence Academy)<br />

• managerial skills analysis and development project (Talent Development)<br />

• digitisation and systematisation of the processes of training needs recognition and delivery.<br />

FERCAM considers personnel selection and placement as crucial and for this reason they are carried out by a<br />

dedicated in-house office. This unit also includes employees specialised in occupational psychology.<br />

The aim is to choose employees who are in line with company values and culture so we pay special attention to<br />

the selection process, using competence profiles (hard and soft skills) for each role in the company.<br />

We also prefer permanent contracts and aim to invest in people and professional growth in order to build<br />

employees loyalty.<br />

DEFINITION OF<br />

DESIRED PROFILE<br />

CV SCREENING<br />

PHONE<br />

INTERVIEW<br />

BEHAVIOURAL<br />

QUESTIONNAIRE<br />

INTERVIEW WITH<br />

HR<br />

INTERVIEW<br />

WITH<br />

AREA<br />

MANAGER<br />

60 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


In accordance with our internal policies, new employees are asked to read and sign the Code of Ethics and the<br />

privacy policy for personal data processing.<br />

Employees with over 10 years of service<br />

33%<br />

Overall in <strong>2021</strong> the number of Fercam S.p.A. employees settled at 1.453, while the turnover rate increased from 6.5<br />

percent in 2020 to 10.3 percent in <strong>2021</strong>.<br />

This change should be contextualized considering that in <strong>2021</strong> the recovery of the economy led to a more lively labor<br />

market. New trends, such as great resignation, pushed people to revise their expectations and priorities, while also<br />

reviewing their employment situation.<br />

From a contractual point of view, FERCAM adheres to the National Collective Labor Agreement for the Transportation<br />

and Logistics sector, last revised on May, 18th <strong>2021</strong>; in addition, attendance management and payroll processing are<br />

carried out internally by the HR department.<br />

Due to company policy, every new employee belonging to office staff is appointed minimum at 4° junior level, while<br />

national contract provides for the possibility to appoint up to 6° junior.<br />

Finally, we pay attention to combine the interest of the company with that of our employees and we maintain a good<br />

dialogue with trade unions. We believe that with a good relationship between the parties it is possible to best plan the<br />

activities of our service delivery and to guarantee our employees’ rights.<br />

The trend of employee composition by age and gender is as follows:<br />

2019<br />

2020<br />

<strong>2021</strong><br />

18-30<br />

210<br />

208<br />

223<br />

31-50<br />

801<br />

784<br />

775<br />

50><br />

407<br />

433<br />

455<br />

Staff composition by gender:<br />

2019<br />

2020<br />

<strong>2021</strong><br />

MEN<br />

857<br />

856<br />

854<br />

WOMEN<br />

551<br />

569<br />

599<br />

TOTAL<br />

1418<br />

1425<br />

1453<br />

The logistics and transportation sector has historically had a higher male presence, due to the fact that drivers are<br />

mainly men, but we can note that the female presence rate has increased by 3 percent since 2018 and stands at 41<br />

percent in <strong>2021</strong>.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

61


SOCIAL<br />

OUR EMPLOYEES<br />

With reference to <strong>2021</strong>, the gender composition by age is shown below:<br />

500<br />

400<br />

300<br />

346<br />

429<br />

315<br />

200<br />

100<br />

113<br />

110<br />

140<br />

0<br />

18-30 31-50 50><br />

F<br />

M<br />

+3%<br />

WOMENCOMPARED TO 2018<br />

Referring to the appointment of employees, the distribution by gender and age is represented as follows:<br />

2019<br />

2019<br />

Executives / Managers<br />

Employees<br />

Workers<br />

Drivers<br />

Executives / Managers<br />

Employees<br />

Workers<br />

<br />

82 93<br />

641 265<br />

11 13<br />

Newly hired employees <strong>2021</strong> by gender and age<br />

Drivers<br />

/<br />

41 84<br />

62 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


In terms of origin, the majority of our employees are of Italian nationality:<br />

1400<br />

1200<br />

1264<br />

1000<br />

800<br />

600<br />

400<br />

200<br />

0<br />

ITALY<br />

109<br />

NON-EU COUNTRIES<br />

80<br />

EU COUNTRIES<br />

F<br />

M<br />

Focusing on the personnel hired in <strong>2021</strong>, there is a predominance of women in the range 18-30:<br />

Newly hired employees <strong>2021</strong> by gender and age<br />

50<br />

45<br />

40<br />

35<br />

30<br />

25<br />

20<br />

15<br />

10<br />

0<br />

46<br />

40<br />

43<br />

37<br />

19<br />

6<br />

18-30 31-50 50><br />

F<br />

M<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

63


SOCIAL<br />

HUMAN CAPITAL MANAGEMENT<br />

PERSONNEL MANAGEMENT TRANSLATES INTO THE FOLLOWING ACTIONS:<br />

• promote dialogue and employees involvement;<br />

• provide employees with necessary tools to best do their job;<br />

• protect employees’ health and safety;<br />

• provide opportunities of training and professional growth;<br />

• communicate company strategies and news.<br />

EMPLOYEES ENGAGEMENT<br />

We have several tools and initiatives to promote dialogue and employees consultation and to spread company’s<br />

strategy. In particular:<br />

64 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


INITIATIVES FOR NEW EMPLOYEES<br />

Onboarding’ project: aims to accompany the newly hired employee during the induction phase<br />

Initial training: to be carried out within the first month of employment with the aim of providing<br />

tools and information for better onboarding in the company<br />

INITIATIVES FOR ALL EMPLOYEES<br />

Personnel News: monthly communication that aims to inform all employees;<br />

Hello!FERCAM: digital monthly newsletter aimed at all FERCAM employees, which contains<br />

interviews, initiatives and news about the company and the Group;<br />

Voluntary initiatives: they are promoted at single branch level to favour mutual knowledge and<br />

team spirit.<br />

COMPANY EVENTS<br />

To strengthen the spirit of belonging, share strategies and projects, FERCAM organizes annual conventions<br />

that involve a different target of employees according to the focus.<br />

These conventions can have a crosscutting nature and involve top and middle management or divisional and<br />

involve only the employees of a specific Division.<br />

In <strong>2021</strong>, we also reintroduced some in-person events (previously suspended due to health emergency),<br />

specifically:<br />

Management Team (October <strong>2021</strong>): sharing of results and alignment on project status<br />

Christmas Lottery & Christmas Box (Dicember <strong>2021</strong>)<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

65


SOCIAL<br />

TRAINING AND DEVELOPMENT OF OUR EMPLOYEES<br />

Personnel represents a fundamental resource and for this reason, training paths play a role of primary importance.<br />

In the company, there is a team dedicated to personnel training and that works closely with the team of personnel<br />

selection and inclusion.<br />

In 2020, a software for Human Capital Management was implemented in order to:<br />

• digitise training processes, such as the detection of training needs<br />

• deliver the training compulsory by law (e.g. occupational safety) or according to the role to single<br />

employees<br />

• monitor the delivery of training courses both mandatory and optional. The learning management system<br />

will allow also to upload contents and online courses.<br />

Starting from a punctual analysis of corporate training needs, FERCAM developed and proposed a training<br />

catalogue with an offer dedicated to the development of technical, transversal and behavioural skills.<br />

Most of the courses on behavioural competencies were designed ad hoc by external trainers and declined on<br />

the basis of the definition FERCAM gave to the competency object of the course.<br />

The training catalogue has been shared with all employees and published in our Learning Management System<br />

(LMS). Each employee has the opportunity to choose the courses of interest in agreement with his/her manager<br />

by digitally registering through the LMS portal, which includes over 30 training proposals.<br />

The courses, organised by HR Training department, are related to both technical and soft skills. They are<br />

delivered online considering the limitations provided for the health emergencies.<br />

66 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


The training delivered during the period 2019-<strong>2021</strong> is described in the following chart.<br />

Specifically, in <strong>2021</strong> an average of 9 hours of training was provided for each employee, excluding specific training<br />

for drivers. For further information about our training for drivers please refer to the next section.<br />

TOTAL TRAINING HOURS<br />

YEAR <strong>2021</strong> 13.199<br />

The company is working for a training traceability that will allow reporting by gender and classification level<br />

in coming years.<br />

% BY TRAINING AREA<br />

100%<br />

90%<br />

80%<br />

13%<br />

33%<br />

29%<br />

SECURITY<br />

TECHNICAL AREA<br />

BEHAVIOURAL<br />

70%<br />

60%<br />

TECHNICAL AREA<br />

SPECIFIC<br />

50%<br />

40%<br />

71%<br />

46%<br />

47%<br />

30%<br />

20%<br />

10%<br />

0%<br />

16%<br />

2019<br />

21% 24%<br />

2020 <strong>2021</strong><br />

Where:<br />

• “Technical and behavioural” area includes: Managerial, Leadership, Performance, sales, languages and<br />

onboarding training.<br />

• “Specific technical” area includes: IT, ADR, Customs, Legislative and new management software training.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

67


SOCIAL<br />

TRAINING AND DEVELOPMENT OF OUR EMPLOYEES<br />

LEADERSHIP ACADEMY<br />

In FERCAM strategic plan, HR projects include a new<br />

Leadership Academy.<br />

SDA Bocconi was chosen as a partner for both its<br />

leadership model and its ability to support FERCAM in<br />

all the countries where we are present. This institute has<br />

a consolidated international network of Business Schools<br />

with which we share learning models.<br />

The Leadership Excellence Academy, designed with SDA<br />

Bocconi, will involve a total of 230 managers in Italy.<br />

The objective shared with SDA Bocconi is to support<br />

each participant, in relation to her/his role, to be a Leader<br />

dare to succeed: a credible, reliable and inclusive guide<br />

for her/his collaborators.<br />

CAREER DEVELOPMENT<br />

FERCAM promotes internal growth, diversification of professional experience and development of its employees’<br />

skills.<br />

We defined in a structured way a FERCAM internal selection procedure in order to:<br />

• increase employees retention and motivation<br />

• create an effective management of internal selection and role change<br />

Starting from 2019, we launched specific projects in some branches in order to prepare employees for<br />

professional growth:<br />

MAPPING OF<br />

EMPLOYEE’S<br />

CURRENT SKILLS<br />

COMPARISON OF<br />

CURRENT AND<br />

EXPECTED LEVEL<br />

SKILLS<br />

DEVELOPMENT<br />

(COACHING /<br />

TRAINING COURSE)<br />

68 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


With reference to employees who hold a manager position, FERCAM adopts the MBO evaluation method<br />

(Management by Objectives) as uniform system to evaluate HR performances.<br />

DEFINITION OF<br />

ANNUAL TARGETS<br />

(BOTH QUALITATIVE<br />

AND QUANTITATIVE)<br />

WITH MANAGER<br />

PERIODICAL<br />

MONITORING WITH<br />

SUPPORT OF A<br />

MANAGEMENT<br />

SOFTWARE<br />

ACTIVE<br />

INVOLVEMENT OF<br />

EMPLOYEES ON<br />

EXPECTED TARGETS<br />

In <strong>2021</strong>, the management of the internal selection process and role changes enabled a total of 114 employees<br />

to take on new tasks and skills and/or to work in a different location, thus fostering both personal and company<br />

growth and development.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

69


SOCIAL<br />

TRAINING AND DEVELOPMENT OF OUR EMPLOYEES<br />

FERCAM TALENT DEVELOPMENT<br />

In <strong>2021</strong>, we started an experimental project on a target group of about 90 employees with the aim to allow<br />

each person to best fulfil her/his role.<br />

The project has been named FERCAM TALENT DEVELOPMENT and the implementation phases of the project<br />

include the following steps:<br />

1<br />

Presentation<br />

of projects to<br />

participants<br />

2<br />

Training<br />

session<br />

3<br />

Skills analysis:<br />

• employee (selfanalysis)<br />

• line manager<br />

(employee’s skills<br />

analysis)<br />

4<br />

Feedback and<br />

Comparison Meeting:<br />

• collaborator<br />

• hierarchical superior<br />

• HR<br />

5<br />

Alignment meeting:<br />

• line manager<br />

• HR<br />

6<br />

Comparison and<br />

feedback meeting:<br />

• employee<br />

• line manager<br />

• HR<br />

70 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


WELLBEING AND EMPLOYEE INITIATIVES<br />

WORK ENVIRONMENT AND<br />

COLLABORATION<br />

Since 2011, every 2-3 year FERCAM has<br />

carried out a work environment analysis<br />

with the support of its partner Great Place<br />

To Work.<br />

The goal is to collect accurate data on<br />

the relationship between employees and<br />

their managers, on the relationship among<br />

employees inside and outside their working<br />

group and on the sense of belonging to the<br />

company, as well as to define empowerment<br />

areas.<br />

The latest survey was carried out in 2020,<br />

with a of 79% response rate: results were<br />

provided at the beginning of <strong>2021</strong> and shared<br />

with the relevant Fercam branch managers.<br />

The overall FERCAM result - specifically<br />

the main indicator Trust Index - achieved a<br />

result of 56%, an improvement of 7 points<br />

compared to the previous edition.<br />

COMPANY BENEFITS AND INITIATIVES TO SUPPORT PEOPLE<br />

• Various proposals have been adopted to promote the well-being of employees and improve their quality of<br />

life. Particularly important are company conventions for all employees, which are collected and made available<br />

online.<br />

• In order to promote employees’ wellbeing, the initiative that provides for the reimbursement of 50% of the<br />

cost incurred for gym memberships for employees is worth mentioning.<br />

CORPORATE BENEFITS AND INITIATIVES TO SUPPORT PEOPLE<br />

• Prizes were awarded to the branches that demonstrated the best economic, cooperation and quality<br />

performance.<br />

• Prizes were awarded to employees with more than 20 years in the company. For the Bolzano branch, a special<br />

Economy prize was given to employees with more than 36 years in the same company.<br />

• 3 FERCAM employees received the Italian ‘Star for Work Merit’ award, reserved to employees with more<br />

than 20 years in the company.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

71


SOCIAL<br />

SCHOOLS AND UNIVERSITIES<br />

Attention to territory and people has led FERCAM in recent year to strengthen its presence in the field of<br />

collaborations with schools and universities.<br />

CAREER AND “ORIENTA DAYS”<br />

Our HR Recruiting & Career Development team takes part with great enthusiasm in several “Orienta” and<br />

Career Days, bringing direct testimonials, promoting the company and FERCAM processes to students and<br />

new graduates with the primary goal of recruiting new young talents.<br />

2 0 2 1<br />

Participation in<br />

8virtual events<br />

COLLABORATIONS WITH SCHOOLS AND<br />

UNIVERSITIES<br />

For several years we have been actively collaborating<br />

with universities in Italy, in particular:<br />

• La Sapienza University of Rome<br />

• Bocconi University<br />

• University of Trento<br />

We also consider it important to set up apprenticeships<br />

with students, school leavers and recent graduates<br />

in order to approach, discover and train new talents.<br />

A total of 75 internships were activated and carried<br />

out in <strong>2021</strong> (+10% compared to 2020).<br />

+10% COMPARED<br />

TO 2020<br />

72 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


DRIVERS’ TRAINING<br />

The training of travelling personnel is carried out<br />

on a five-yearly basis considering, in addition to the<br />

frequency required by the regulations, the following<br />

parameters: frequency required by voluntary standards<br />

adopted by FERCAM; adoption of new technologies<br />

(e.g. LNG vehicles); updating of operating instructions/<br />

driver’s handbook.<br />

AVERAGE OF<br />

TRAINING<br />

HOURS PER<br />

DRIVER / YEAR:<br />

5h<br />

Training provided by FERCAM during 2017-<strong>2021</strong> is detailed below:<br />

Safe driving /<br />

ECO Training<br />

272 h<br />

Driver’s<br />

Handbook<br />

629 h<br />

ADR<br />

1074 h<br />

Occupational<br />

/ Load safety<br />

396 h<br />

Driving and<br />

resting hours<br />

1369 h<br />

In addition to the training delivered by FERCAM, every driver has to obtain and renew the Driver CPC as<br />

provided for by 2003/59 CE Directive, which requires to undertake 35 training hours every 5 years.<br />

As a support tool for drivers’ activities, for more than 15 years FERCAM has been preparing the Driver’s<br />

Handbook. It contains aspects that go beyond regulatory compliance or company procedures. This manual is<br />

reviewed periodically and, where necessary, updated and supplemented.<br />

In the period 2019 - <strong>2021</strong>, 100% of drivers were assessed on driving style, compliance with regulations and<br />

accidents.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

73


SOCIAL<br />

HEALTH AND SAFETY IN FERCAM<br />

The company’s organisational structure in the field of<br />

safety provides for the identification of employers on<br />

national territory, who have been appointed through<br />

minutes of the Board of Directors.<br />

In turn, the employers, in accordance with Legislative<br />

Decree 81/2008, have appointed the Prevention and<br />

Protection Service Managers (RSPP), the competent<br />

Doctor, the Safety Managers, the safety officers<br />

and the emergency workers. They also approve risk<br />

assessment documents.<br />

In each branch there are documents relating to the<br />

aspects described above, including risk assessments<br />

and emergency plans.<br />

The activities that FERCAM implements on Health and Safety, in addition to those required by law, include:<br />

• Health and Safety Induction to all new employees<br />

• Promotion of initiatives aimed at psychophysical well-being, in particular through the HR department<br />

• Information and awareness programmes for employees<br />

• Periodic inspections and meetings in all branches of the RSPP (Prevention and Protection Service Manager)<br />

together with branch managers, supervisors, RLS and in which the main suppliers also participate<br />

• management of branch control sheets by FERCAM supervisors to monitor structural/plant and behavioral<br />

aspects<br />

• Corporate Health&Safety notice board<br />

In order to ensure correct behaviour in the event of an emergency, the following simulations are carried out.<br />

They involve both FERCAM personnel and the personnel of suppliers or external persons who may be present:<br />

• ADR emergency tests with spill management simulation<br />

• fire-fighting tests, involving the company functions in charge of managing such situations (fire-fighting experts)<br />

• tests relating to interventions to be carried out in the event of an accident, involving the company departments<br />

responsible for managing such situations (first aid officers)<br />

Exercises related to other possible emergencies (also specific to certain sites, e.g. related to the presence of<br />

Seveso sites in the vicinity) are also carried out.<br />

74 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


INVOLVEMENT OF WORKERS’ SAFETY REPRESENTATIVES (RLS)<br />

As an interface between the employer and workers, the branches have elected/appointed their own Workers’<br />

Safety Representative (RLS).<br />

The task of the RLS is to collect any suggestions or critical issues from workers and to discuss them with the<br />

RSPP and the employer for consequent action.<br />

The RLS, in addition to being involved in the Art. 35 Periodic Meeting and in the inspections carried out by the<br />

RSPP, are involved in dedicated training courses and meetings to stimulate<br />

reporting and share good practices and to further promote the reporting and management of near misses.<br />

We want to continue to improve the culture of Health and Safety<br />

at work.<br />

An essential element is to maintain the involvement and active<br />

participation of all the actors. With their virtuous behavior they<br />

daily contribute to the protection of Health and Safety within<br />

FERCAM sites.<br />

HEALTH AND SAFETY MANAGEMENT SYSTEM<br />

AND ACCIDENT INDICATORS<br />

FERCAM has implemented and maintains a<br />

management system for the health and safety of<br />

workers in the workplace, applying it to all its Italian<br />

branches and therefore to 100% of its employees. To<br />

date, 8 of the most significant sites are certified, and<br />

all the activities carried out by FERCAM are included<br />

in the certification scope.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

75


SOCIAL<br />

HEALTH AND SAFETY IN FERCAM<br />

The management system for occupational health and safety has allowed to greatly reduce over time the accident<br />

indexes monitored by FERCAM:<br />

• severity index (SI) = (days of absence for accident * 1.000) / hrs worked<br />

• frequency index (FI) = (number of accidents * 1.000.000) / hrs worked<br />

RLS’, other than being cited in the Art. 35 Periodic Meeting and in inspections conducted by the RSPP, are<br />

involved in dedicated trainings and meetings in order to stimulate reporting and share good practices and to<br />

further promote “Near miss” reporting and management.<br />

Indicators including commuting accidents<br />

Severity index<br />

0,4<br />

0,3<br />

0,37<br />

0,32<br />

0,24<br />

0,25<br />

0,2<br />

0,1<br />

0<br />

2 0 1 8<br />

2 0 1 9<br />

2 0 2 0<br />

<strong>2021</strong><br />

Frequency index<br />

20<br />

15<br />

15,49<br />

8,07<br />

8,83<br />

7,14<br />

10<br />

5<br />

0<br />

2 0 1 8<br />

2 0 1 9<br />

2 0 2 0<br />

<strong>2021</strong><br />

76 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


Indicators without commuting accidents<br />

Severity index<br />

0,35<br />

0,3<br />

0,25<br />

0,2<br />

0,15<br />

0,1<br />

0,05<br />

0<br />

0,29 0,30<br />

0,18 0,18<br />

2 0 1 8 2 0 1 9<br />

2 0 2 0 <strong>2021</strong><br />

Srequency index<br />

15<br />

10<br />

5<br />

12,7<br />

6,92<br />

6,91<br />

3,96<br />

0<br />

2 0 1 8 2 0 1 9<br />

2 0 2 0 <strong>2021</strong><br />

In the four-year period of reference there were no occupational diseases, no serious<br />

injuries and / or deaths.<br />

In <strong>2021</strong>, the Accident Board continued its activity, with the aim of analysing drivers<br />

accidents and determinating the deep causes of the event and possible corrective or<br />

preventive actions to be made to the management systems, to reduce or eliminate<br />

accidents.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

77


SOCIAL<br />

HEALTH AND SAFETY IN FERCAM<br />

OCCUPATIONAL HEALTH (HEALTH SURVEILLANCE)<br />

The health surveillance service is provided by an external company and is structured with a national coordinating<br />

doctor and several territorial competent doctors.<br />

The same society in collaboration with RSPP defined a national health protocol, which considers every specific<br />

activity risky for health of all FERCAM staff, in compliance with what is reported in branch risk assessment.<br />

In <strong>2021</strong>, workplace inspections and medical examinations were scheduled as per the <strong>2021</strong> health protocol.<br />

The health determinants analysis project continued in <strong>2021</strong>. The initiative covered drivers, employees and<br />

workers.<br />

The actions that have been identified based on the latest survey are mainly related to promoting healthy<br />

lifestyles and regular physical activity.<br />

COVID 19 EMERGENCY<br />

With reference to the management of the Covid-19 pandemic, in addition to having taken all the<br />

actions mandated by the DPCM and the government-union agreement, the has adopted the following<br />

measures:<br />

• The company structured itself with a Covid-19 National coordination Committee chaired by the<br />

Business Continuity Manager and with Covid-19 Local Committees chaired by branches managers.<br />

Committees interact with each other in order to organically manage obligations and improvement<br />

initiatives.<br />

•Every office has been equipped with a ioniser (air purifier).<br />

• According to accurate evaluations, the entire staff of the concerned branches were screened.<br />

• While ensuring distance between workstations, they were equipped with Plexiglas dividers where<br />

considered necessary and for staff greater safety.<br />

78 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


TRAINING<br />

A fundamental role in preventing the risk of accident is connected to training: it is only being aware of the risk<br />

linked to own tasks and of obligations about occupational health and safety that all of us can consciously make<br />

choices to reduce the risk.<br />

In the year <strong>2021</strong>, the training activity provided was mainly related to the State-Regions Agreement training,<br />

forklift drivers, RLS and their updates, Supervisors, Managers training and emergency team members (first<br />

aid and fire-fighting).<br />

In 2022, recent legislative changes (e.g., changes in the frequency of fire-fighting course updates) will also<br />

be handled.<br />

*RLS: REPRESENTATIVE OF THE WORKERS FOR SAFETY<br />

FIRST AID + FIRE<br />

TRAINING<br />

545<br />

569<br />

494<br />

DIRECTORS<br />

PERSONS IN<br />

CHARGE<br />

136<br />

118<br />

64<br />

61<br />

61<br />

206<br />

GENERAL TRAINING<br />

480<br />

400<br />

444<br />

SPECIFIC TRAINING<br />

632<br />

868<br />

1338<br />

RLS<br />

168<br />

168<br />

278<br />

0 200 400 600 800 1000 1200 1400 1600<br />

2019 2020 <strong>2021</strong><br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

79


SOCIAL<br />

HEALTH AND SAFETY IN FERCAM<br />

SAFETY CULTURE<br />

In <strong>2021</strong>, we continued with the initiatives for the involvement of employees and partners to increase the safety<br />

culture:<br />

• collection and analysis of near-misses reports in order to identify improvement actions that can be<br />

adopted<br />

• the most virtuous branches on health and safety aspects are rewarded annually on the basis of indicators<br />

that take into account qualitative and dimensional criteria and the projects of improvement adopted<br />

• projects to improve occupational health and safety, which provide for the involvement of the<br />

handling-service suppliers in order to reduce/eliminate accidents and injuries, and are below described:<br />

PROJECT<br />

GOAL<br />

1. Non-marking<br />

tyres<br />

2. Lithium<br />

batteries<br />

3 Safety meetings<br />

The goal is to increase safety of staff working in warehouse, reducing<br />

the risks of cancelling the horizontal signs.<br />

To reduce the number of forklifts circulating in warehouse and<br />

consequent accident risks, thanks to the minor charging time of<br />

batteries compared to traditional ones.<br />

This results in a lower risk of accidents and injuries.<br />

4.”Clean forklift”<br />

project<br />

5. Training interview<br />

6. Loading\unloading<br />

procedure<br />

7. Points-based<br />

system (“pointsbased<br />

license”)<br />

The goal is to increase safety culture and raise suppliers’ staff<br />

awareness through meetings on safety aspects connected to the<br />

activity carried out in the site and events happened there.<br />

The goal is to reduce accident risk and consequent injuries through<br />

monitoring and examination of the damage history of the forklifts<br />

and adopt proper corrective measures.<br />

The goal is to increase safety culture through interviews run by the<br />

branch Manager to the staff of the handling supplier to evaluate the<br />

effectiveness of the training delivered.<br />

The goal is to increase for people and goods safety during the<br />

specific phases, defining specific operational practices suitable to<br />

the site through the absence of anomalies detected to destination.<br />

about 60% of<br />

branches joined at<br />

least 3 improvement<br />

projects<br />

80 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


PRIVACY MANAGEMENT<br />

FERCAM continued to implement corrective and adjustments actions to the company structure to comply with<br />

the General Data Protection Regulation (UE nr. 679/2016), below the main steps:<br />

• Analysis of its processes<br />

• Audit of IT systems concluded with a positive outcome<br />

• Audit of FERCAM’s entire privacy system with positive outcome;<br />

• Updating of privacy and cookie policy on the website;<br />

• Participation in seminars on the new whistleblowing legislation to be combined with privacy aspects;<br />

• Design, creation, definition and implementation of the whistleblowing platform, which will be completed<br />

in 2022;<br />

• Start of support to group companies to update treatment records<br />

From the first months of 2020, all FERCAM employees had to take a training course, which continues to be<br />

followed by the new resources hired.<br />

During the year 2022, at least two audits are planned at FERCAM’s foreign branches in addition to the video<br />

surveillance structure operated at FERCAM’s branches in Italy; specific training will also be provided to HR<br />

and Marketing departments.<br />

In <strong>2021</strong>, there were no complaints about privacy violations or loss of clients’ data.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

81


SOCIAL<br />

SUPPLY-CHAIN MANAGEMENT<br />

FERCAM has implemented selection and qualification procedures for its suppliers, in order to guarantee the<br />

compliance with its quality standards and of purchased product/ service reliability.<br />

We can distinguish three suppliers’ macro-categories with specific processes of selection and approval for<br />

each one.<br />

Transport<br />

suppliers<br />

Handlingservices<br />

suppliers (goods<br />

handling in<br />

warehouses)<br />

Other<br />

suppliers<br />

Selection and constant<br />

monitoring over time, which<br />

includes documentary and<br />

regularity aspects<br />

It is forbidden to<br />

subcontract.<br />

Preliminary qualification and<br />

constant supplier monitoring<br />

over time, which includes<br />

aspects related to company<br />

and staff (contributions<br />

compliance, insurances)<br />

Specific definition of<br />

requirements for good<br />

/ service<br />

Checks carried out<br />

before acceptance of<br />

good / service<br />

Suppliers are asked to accept our Code of Ethics and to operate in line with the principles listed in it. In particular,<br />

commercial partners are asked to comply with:<br />

• obligations with regard to employment protection<br />

• obligations with regard to child labour<br />

• obligations with regard to occupational safety<br />

and to guarantee European standards of freedom and human dignity protection.<br />

In addition, the company privileges suppliers who meet Sustainable Public Procurement criteria and/or<br />

implement good management practices according to ISO 26000.<br />

82 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


Concerning suppliers of transport and handling services, the following specific monitoring are carried out:<br />

SUPPLIER TYPE<br />

CONTROL TYPE<br />

• “Preliminary Qualification” process for verification of financial<br />

soundness and honorability and concomitant documentary verification<br />

(DURC, Memorandum of Incorporation, Register Entry, Insurance, CCIA<br />

registration, MISE Audit certificates where required)<br />

• Monthly monitoring process of maintenance of qualification<br />

requirements throughout the duration of the contract, regarding<br />

compliance with procurement regulations and legislation on regularity<br />

of pay and contributions.<br />

• Periodic audit Suppliers<br />

• Process of certification of Handling contracts pursuant to Legislative<br />

Decree 276/2003.<br />

• Process of selection and qualification to verify existence and permanence<br />

of suppliers’ requirements.<br />

• Preliminary and periodic monitoring process relative to carrier’s<br />

compliance with art 1, c. 248 of law 23 December 2014 n. 190 (Legge di<br />

stabilità 2015).<br />

•Assignment of an internal rating, which is annually updated.<br />

Suppliers evaluated as unreliable are inserted in blacklist.<br />

During <strong>2021</strong>, the monitoring level has been maintained in order to increase the safety level in the whole Supply<br />

Chain (transports and handling services):<br />

• Carried out overall meetings with handling service providers, related to health and safety aspects, involving<br />

the RSSP and supervisor (or in absence the employer) of the provider.<br />

• Operational control indicators that include also the evaluation of handling suppliers performances;<br />

• Promotion of measures to increase safety and security levels;<br />

• Definition of specifications / codes of conduct in the fields of service provision, environment, security, safety<br />

for transport services suppliers.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

83


SOCIAL<br />

SUPPLY-CHAIN MANAGEMENT<br />

FERCAM selects its suppliers and builds collaboration relationships with partners who are reliable, suitable,<br />

structured and organised and who operate in compliance with legislation and contractual rules.<br />

For these reasons, two procedures were established: one for the qualification of potential handling suppliers<br />

and one for the qualification of requirements and regularity of contributions for the duration of the contractual<br />

relationship.<br />

With this view, two qualification procedures of suppliers were established in 2017. One relates to the potential<br />

handling suppliers, and the second one refers to the requirements and regularity of contributions of the carrier<br />

partners for the duration of the contractual relationship.<br />

This principle has been reinforced with the launch, in <strong>2021</strong>, of the “Certification of Handling Contracts”<br />

procedure pursuant to Legislative Decree 276/2003.<br />

Overall, with reference to suppliers with ongoing collaborations, we can identify the following geographical<br />

distribution:<br />

5%<br />

Extra Europe<br />

25%<br />

Europe<br />

70%<br />

Italy<br />

84 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


With reference to Italian suppliers, given the capillarity that characterizes the company’s operations<br />

throughout the country, the supply chain is equally distributed over the same<br />

63%<br />

North<br />

17%<br />

Center<br />

20%<br />

South<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

85


SOCIAL<br />

RELATIONS WITH TERRITORIES<br />

CONTEST FOR DRAWINGS ON TRUCKS<br />

FERCAM vehicles are characterised by the drawings present on semi-trailers: on average, every 3-4 years we<br />

promote company themed contests that involve employees, schools and communities.<br />

The last competition (‘BIOdesign contest’) was closed in February <strong>2021</strong> and was dedicated to the theme ‘Biogas:<br />

ecological fuel for the truck of the future’. The initiative is linked to FERCAM’s corporate participation in Biogas<br />

Wipptal, a company that will supply BioLNG to our vehicles travelling along the Brenner axis, and 242 children<br />

aged 4 to 15 took part in the project with their drawings. Participants were invited to use recycled materials<br />

to enrich their drawings, with the aim of promoting the culture of the circular economy. The drawings chosen<br />

by the internal jury will be placed on newly acquired vehicles.<br />

86 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


SOLIDARITY INITIATIVES<br />

Through local initiatives, the company as a whole and the single branches create relationships and synergies<br />

that keep the territory alive. Not only at national level: there are initiatives and projects that bring solidarity<br />

and FERCAM vehicles even abroad. In particular, the following initiatives are highlighted for <strong>2021</strong>:<br />

• collaboration with the Bolzano Food Bank continues<br />

• support for the Don Vittorione Food Collection, helping the NGO Africa Mission to transport basic necessities<br />

to the departure branches<br />

• creation of the first FERCAM Echo Park in Rome: an area of biodiversity, created in collaboration with local<br />

associations and workshops. The realisation has started in <strong>2021</strong> and will be completed in 2022.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

87


SOCIAL<br />

RELATIONS WITH TERRITORIES<br />

FERCAM ECHO LABS<br />

The innovative idea of the first FERCAM Echo Park created in<br />

Rome gave the impetus to found, at the end of <strong>2021</strong>, FERCAM<br />

ECHO LABS SRL IMPRESA SOCIALE: a permanent non-profit<br />

laboratory that carries out activities of general interest on a<br />

stable basis for the pursuit of civic, solidarity and socially useful<br />

purposes.<br />

The Mission of FERCAM Echo Labs is to create networks and<br />

synergies between the CSR programmes of its partners, who<br />

through active participation in the lab will be able to realise<br />

projects that individually they would not have been able to<br />

achieve, preferably starting from the area in which they carry<br />

out their activities.<br />

PARTICIPATION IN EVENTS IN THE AREA<br />

WEBINAR: remote events with virtual participation continued<br />

in <strong>2021</strong>. In particular, FERCAM independently promoted<br />

informative webinars for users outside the company. Speakers<br />

included both employees and industry experts from outside the<br />

company.<br />

In <strong>2021</strong>, three webinars were organised: two in-depth<br />

discussions on the topic “Brexit: Let’s get clear!”, a digital meeting<br />

on sustainable transport entitled “Alternative Drive Compared:<br />

Electric vs. Hydrogen”.<br />

A total of 776 people participated in the three online events.<br />

ROM – E<br />

In October <strong>2021</strong>, FERCAM took part in Rom-E, a widespread<br />

festival dedicated to the ecological transition, where private<br />

companies and the public sector meet to talk about eco-sustainability,<br />

new energy sources and smart mobility; more than<br />

200,000 visitors took part in the event.<br />

In particular, FERCAM proposed:<br />

- A stand on the topic of Eco-sustainability and the future, which<br />

promoted the Echo Park in Rome, dealing with the topics of<br />

social inclusiveness and proposing workshops for children<br />

- an online panel on the Emission Free Delivery project<br />

88 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


RO.ME - ART FAIR:<br />

in November <strong>2021</strong> FERCAM took part in RO.ME, the annual<br />

international fair on museums, cultural places and destinations.<br />

FERCAM participated with its Fine Art business unit, which, like<br />

the other business units, plays an important role in projects for<br />

more sustainable logistics.<br />

With a view to reducing raw materials, it was decided to<br />

dematerialise the company brochure, replacing it with postcards<br />

on recycled paper with a barcode leading to the computerised<br />

brochure.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

89


SOCIAL<br />

INTERNAL AND EXTERNAL COMMUNICATION<br />

Our daily commitment is to publish contents in order to raise people awareness for being more sustainable. A<br />

specific office maintains the relationships with external communication channels, guaranteeing that the same<br />

is transparent and ethical.<br />

The whole communication is made respecting the stakeholders and in compliance with GDPR.<br />

INTERNAL COMMUNICATION<br />

Goals of internal communication are:<br />

• encourage team spirit and participation to company life<br />

• inform and share information related to events and news both<br />

local and at FERCAM Group level<br />

• raise awareness on specific topics (environment, safer, CSR,<br />

innovation)<br />

Internal communication tools are:<br />

• “Info FERCAM”, distributed in paper form.<br />

• online newsletter “Hello!FERCAM”.<br />

• Bulletin board in every branch related to topics of QUALITY, ENVIRONMENT and SAFETY<br />

• FERCAM 360° <strong>Sustainability</strong> section on the company intranet.<br />

The new company intranet “FERCAM Connect” was inaugurated in April 2020. The purpose of this new tool<br />

is to make internal communication faster and more efficient, providing quick links to applications and tools, as<br />

well as answers to FAQs, which can help especially new employees.<br />

Social numbers <strong>2021</strong>:<br />

36.662 follower<br />

FB: 9397 follower<br />

9151 likes per pages<br />

1935 follower<br />

892 follower<br />

90 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


EXTERNAL COMMUNICATION<br />

Goals of external communication are:<br />

• communicate FERCAM brand in a coordinate way<br />

according to company values<br />

• inform clients and suppliers about FERCAM world<br />

• spread best practices in the sector<br />

Communication takes place through traditional and digital<br />

tools, in order to reach the largest number of contacts.<br />

FERCAM is present on Facebook, LinkedIn and Twitter.<br />

Such media are run and constantly updated by our<br />

Marketing Office in collaboration with other company<br />

functions.<br />

In addition to social tools, we developed the following<br />

communication channels:<br />

• FERCAM “MAGAZINE” shared with clients both in digital and paper version and translated in English too<br />

• Newsletter sent to clients and service suppliers<br />

• Press releases<br />

• Blog internally run and accessible from the website www.fercam.com<br />

Number of website views:<br />

2.001.788<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

91


GOVERNANCE<br />

PRINCIPLES AND VALUES<br />

92 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


‘<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

93


GOVERNANCE<br />

FERCAM: 2025 STRATEGY<br />

FERCAM2025 strategy is under the motto ‘simple is difficult’:<br />

get to the essentials requires much effort, but it is imperative to master the complexity that surrounds us and<br />

to identify what really matters and what is worth investing our energy in.<br />

At FERCAM we want to consolidate our successes<br />

and continue to grow, leading our company to great<br />

achievements to be all proud of.<br />

The path of FERCAM 2025 strategic plan involved<br />

more than 40 employees in 29 workshop sessions<br />

and led to the definition of strategic objectives<br />

and priorities, both transversal and specific for the<br />

individual Divisions.<br />

At the beginning of <strong>2021</strong>, the strategy was shared with<br />

all employees and the specific projects that will enable<br />

the company to achieve its goals over the next 3-5<br />

years were launched.<br />

One of the relevant topics that has emerged within<br />

the divisional specialist teams is the concept of<br />

sustainability in its three dimensions: economic,<br />

environmental and social.<br />

This has led to the implementation, within<br />

FERCAM2025 Strategy, of projects extended to all<br />

Divisions dedicated to environmental sustainability<br />

and Corporate Social Responsibility.<br />

Such projects include, in the short term, the integration<br />

of the ESG strategy (Environmental, Social and<br />

Governance) within the multi-year business plan and<br />

the implementation of an ESG plan with operational<br />

objectives and measurement indicators consistent<br />

with our governance model.<br />

1<br />

2<br />

3<br />

4<br />

VISION, MISSION<br />

AND VALUES<br />

BUSINESS AND<br />

MARKET ANALYSIS<br />

DEVELOPMENT OF<br />

STRATEGY<br />

IMPLEMENTATION OF THE<br />

STRATEGY<br />

94 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


VISION, MISSION AND VALUES<br />

Our Vision:<br />

To be a leading, competitive family-owned<br />

logistics company.<br />

We innovate and deliver excellent logistics<br />

solutions and experiences to Customers,<br />

Employees and the Environment<br />

Our Mission<br />

“excellent logistics enhancing good business.”<br />

We provide our customers every single day<br />

worldwide with sustainable, intelligent and<br />

reliable solution, through a broad offer of<br />

transport and logistics services.a.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

95


GOVERNANCE<br />

VISION, MISSION AND VALUES<br />

OUR VALUES<br />

They are 4 simple principles, but full of meaning and<br />

expectation.<br />

They are the Values on which our common culture<br />

is based, which direct our choices and our behavior<br />

in our Company.<br />

They are the premise on which, year after year, by<br />

overcoming every challenge that arises, we are<br />

building together FERCAM’s success.<br />

DETERMINATION<br />

We at FERCAM... have a great ambition to meet the<br />

challenges we have set ourselves. Commitment and<br />

initiative are our hallmarks. We always give our best,<br />

are very motivated and face the obstacles because<br />

we recognize opportunities beyond the effort. ​<br />

We support each other and work as a team. We set<br />

ourselves challenging goals, share the reasons with<br />

the team and take responsibility for the results.<br />

ACCOUNTABILITY<br />

For Us at FERCAM... accountability is everything.<br />

Without accountability, every process, project or<br />

relationship (promise) does not work. Therefore,<br />

when we take care of the requirements expressed<br />

by our managers, customers, colleagues, suppliers<br />

or partners, we keep to the agreement and carry<br />

out the necessary activities in an proactive way to<br />

achieve the expected result.<br />

RESPECT<br />

For Us at FERCAM... respect is the key to good<br />

collaboration. We show respect not only by always<br />

greeting and thanking our colleagues, but above all by<br />

not making distinctions (gender, ethnicity, religion,<br />

political affiliation) and not making unjustified<br />

favoritism. We respect the rules of operation, roles<br />

and corporate responsibilities. We earn the esteem<br />

of our colleagues through commitment and results<br />

every single day.<br />

We evaluate a process or result positively or not<br />

positively, but we do not judge anyone’s character,<br />

beliefs or values. We know how to recognize the<br />

contribution of each individual by saying thank you<br />

or by giving transparent and timely feedback which<br />

helps to provide positive growth momentum.<br />

ENTHUSIASM<br />

We at FERCAM... are positive people. Our actions<br />

are characterized by passion and dedication,<br />

trying to drag and involve those who relate with<br />

us. Getting out of the comfort zone is for us a way<br />

to overcome our limits and we are happy when we<br />

have the opportunity to learn from both mistakes<br />

and successes in order to always improve ourselves.<br />

We are always looking for new ways and new<br />

solutions to reach and exceed our objectives. We<br />

embrace change while supporting employees in<br />

developing their talents and overcoming difficulties.<br />

We know how to give guidance and orientation<br />

when our employees need us (for example in the<br />

jungle of priorities). We support them and give them<br />

confidence especially in the most difficult moments<br />

so that they too can be reliable.<br />

96 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


ENTHUSIASM<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

97


GOVERNANCE<br />

VISION, MISSION AND VALUES<br />

CODE OF ETHICS.<br />

The principles and rules of the Code of Ethics represent the reference values for FERCAM S.p.A., and must inspire<br />

all behavior of the Company and its directors, managers, employees, collaborators, customers and suppliers.<br />

In particular, the following reference values appear in our Code of Ethics:<br />

Legality<br />

Honesty<br />

Health<br />

and safety<br />

protection<br />

Human<br />

Resources<br />

promotion<br />

Environmental<br />

safeguard<br />

Sustainable<br />

profit<br />

The Code of Ethics is published on the company’s website in order to give it appropriate publicity and ensure<br />

that these principles are known and shared.<br />

Supervisory Board (SB) of Fercam S.p.A.’ monitors compliance with the Code of Ethics and the Organizational<br />

and Management Model by the recipients.<br />

The organisational model, which includes the Code of Ethics, was updated in <strong>2021</strong>.<br />

Approval is expected in the first quarter of 2022.<br />

98 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


GOVERNANCE<br />

CORPORATE BODIES<br />

Our company is characterised even today by being a family business and, thanks to a proper generational shift,<br />

the governance firmly maintains the values on which is based and that still represent us and are our hallmark.<br />

The corporate bodies are presented below:<br />

Board of Directors<br />

Governing Council<br />

Board of Statutory<br />

Auditors<br />

Supervisory Body<br />

Board of Directors<br />

Members<br />

Functions and activities<br />

It consists of two internal subjects and an<br />

external one:<br />

President: Thomas Baumgartner<br />

Managing Director: Hannes Baumgartner<br />

Board Member: Peter Gliera<br />

The Board of Directors meets at least twice a year. It<br />

assesses the adequacy of organisational, administrative<br />

and accounting structure of the company and provides<br />

for the management of the company.<br />

It has powers of representation towards third parties and<br />

informs the Board of Statutory Auditors on the general<br />

trend of business and its foreseeable development.<br />

Governing Council<br />

Members<br />

Managing Director<br />

Division Directors<br />

Commercial Director<br />

Administrative Director<br />

Finance Director<br />

Controlling Director<br />

Functions and activities<br />

The Executive Board meets monthly.<br />

Defines the strategy and monitors compliance with<br />

it and defines the investment policy.<br />

Monitors and implements corrective measures for<br />

compliance with the corporate and divisional budgets.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

99


GOVERNANCE<br />

GOVERNANCE<br />

Board of Statutory Auditors<br />

Members<br />

Three statutory auditors<br />

Two alternate auditors, appointed and<br />

functioning according to law<br />

Functions and activities<br />

The Board of Statutory Auditors monitors compliance<br />

with the law and the statute, compliance with the<br />

principles of proper administration and, in particular,<br />

the adequacy of the organisational, administrative<br />

and accounting structure adopted by the company<br />

and its actual functioning.<br />

Supervisory Body<br />

Members<br />

Nominati dal Consiglio di Amministrazione<br />

Functions and activities<br />

The Supervisory Board meets at least once every<br />

four months.<br />

The Supervisory Board monitors the actions of<br />

directors, managers, employees, collaborators and<br />

third parties working for the Company.<br />

31-50 50><br />

BOARD OF DIRECTORS<br />

GOVERNING COUNCIL<br />

2019<br />

SUPERVISORY BODY<br />

1 2<br />

5 6<br />

1 4<br />

100 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


COMPLIANCE & BUSINESS CONTINUITY MANAGEMENT<br />

231/01 ORGANIZATIONAL MODEL<br />

In accordance with Legislative Decree No. 231/2001, FERCAM has adopted the Management and Control<br />

Organisational Model, which is addressed to all the subjects working within the Company as directors, managers,<br />

employees and collaborators, including occasional or temporary ones.<br />

The main purpose of the Model is to prevent the commission of crimes in the interest of the company or which<br />

may generate an advantage for it. This may cause, in addition to criminal liability of the individual responsible,<br />

an autonomous liability of the Company.<br />

The decree ratio is therefore to encourage companies to adopt a culture of legality as a corporate asset and to<br />

create in-house procedures and policies suitable for identifying and preventing the commission of crimes. To<br />

this end, between the end of 2020 and the beginning of <strong>2021</strong>, the process of updating the Model was started,<br />

through a new risk assessment for each business process, defining the potential related crimes and the preventive<br />

measures already in place/to be adopted to eliminate risk.<br />

In the ‘Special Part’ of the Model, whose main purpose is to illustrate the types of crimes for which there is an<br />

appreciable risk and their relevance, the crimes are treated by category (identified on the basis of the provision<br />

of the Decree that introduced them as predicate offences). Within the category, the greater or lesser relevance<br />

of the crimes are highlighted in the section “Relevance of crimes and their Riskiness”.<br />

Compliance with the Model is guaranteed by the Supervisory Board appointed by the Board of Directors,<br />

whose functions include monitoring the actions of directors, managers, employees, collaborators and third<br />

parties working for the Company.<br />

The Supervisory Board meets at least once every four<br />

months and also manages a dedicated e-mail to which<br />

reports can be sent.<br />

As part of the process of renewing the Model, a<br />

‘Procedure for the management of reports of offences<br />

and measures to protect the whistleblower’ was also<br />

drafted.<br />

The Company has also activated a project to equip<br />

itself with a whistleblowing platform, which will<br />

enable the transmission of anonymous reports to the<br />

Supervisory Board of Fercam S.p.A., in compliance<br />

with Law no. 179/2017. This extended the rules on<br />

whistleblowing to the private sector, ensuring that the<br />

reporting employee is protected by confidentiality on<br />

the identity of her/his person and the content of the<br />

reports made.<br />

The Company will therefore make the following<br />

channels available to whistleblowers, in order to<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

101


GOVERNANCE<br />

COMPLIANCE & BUSINESS CONTINUITY MANAGEMENT<br />

facilitate the reporting system and at the same time protect the confidentiality of the people involved and<br />

concerned:<br />

• a mailbox at the company’s head office dedicated to communications and reports to the SB in a sealed envelope<br />

(which can only be accessed by the SB).<br />

• an e-mail address odv@fercam.com (accessible exclusively to the SB);<br />

• the ‘Whistleblowing’ platform.<br />

The approval of the new Management and Control Organisational Model is scheduled for the first quarter of<br />

2022.<br />

By virtue of the precautionary principle, the ‘Special Part’ of the updated Model will focus on the analysis of<br />

the following families of offences: Crimes in relations with the Public Administration; Computer crimes and<br />

unlawful data processing; Organised crime offences; Crimes relating to counterfeiting money, public credit<br />

cards, revenue stamps and identification instruments or signs; Crimes against industry and trade; Corporate<br />

crimes; Crimes against the individual; Crimes of culpable homicide and grievous or very grievous bodily harm,<br />

committed in violation of the rules on the protection of health and safety at work; Crimes of handling, laundering<br />

and using money, goods or utilities of unlawful origin; Crimes relating to violation of copyright; Offences of<br />

inducing persons not to make statements or to make false statements to the judicial authorities; Environmental<br />

offences; Employment of third-country nationals whose stay is irregular; Tax offences.<br />

By the end of 2022 it is planned to implement training courses for employees in order to make them aware of<br />

the issues covered by Legislative Decree 231/2001.<br />

Lastly, it should be noted that during <strong>2021</strong> FERCAM’s Legal & Insurance Department became the “Legal,<br />

Insurance & Compliance Department” and that the compliance department can be reached through a dedicated<br />

mailbox at compliance@fercam.com.<br />

102 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


WHITE LIST<br />

Law 190/2012 stipulates that the contracting subjects must acquire the anti-mafia communication and<br />

information by consulting the White Lists, before signing, authorising a contract or subcontract, of any amount,<br />

relating to the activities listed in Article 1, paragraph 53 of the aforementioned Law. This is a list of suppliers<br />

and service providers and executors of works not subject to mafia infiltration attempts, operating in the sectors<br />

most exposed to risk. This list is kept at the competent offices of the Prefectures - territorial offices of the<br />

Government.<br />

FERCAM has been on the “White List” since 2015 at the Government Commissariat of the Province of Bolzano.<br />

BUSINESS CONTINUITY MANAGEMENT<br />

In <strong>2021</strong>, FERCAM has continued the project of Business Continuity Management, i.e. the definition of a reaction<br />

strategy to be adopted by the company to face an adverse event.<br />

The main goals are:<br />

• Increase company resiliency and responsiveness so as to protect stakeholders’ interests,<br />

• Give evidence of the ability to continue exercising its business even in the face of potential adverse events,<br />

During <strong>2021</strong>, the main aim was on containing the pandemic risk related to Covid 19.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

103


GOVERNANCE<br />

ECONOMIC VALUE GENERATED<br />

The value generated and distributed among the stakeholders were calculated using the values concerning the<br />

consolidated financial statements of the FERCAM Holding Group.<br />

After a decrease in 2020 compared to 2019, there was a 16% increase in <strong>2021</strong> compared to 2020.<br />

The increase is not only due to the overcoming of the pandemic crisis. Comparing <strong>2021</strong> figure with the<br />

pre-pandemic production value of 2019, a growth of 13.6% is shown: the growth is thus linked to a constant<br />

business development.<br />

ECONOMIC VALUE GENERATED – FERCAM HOLDING GROUP<br />

1000<br />

Milioni di €<br />

950<br />

900<br />

850<br />

944,9<br />

800<br />

750<br />

831,5<br />

814,4<br />

700<br />

2019 2020 <strong>2021</strong><br />

The distribution of the economic value generated in <strong>2021</strong> is shown in the graph below, both in percentage and<br />

absolute value (in millions of euros).<br />

We specify that the parent companies Fercam Holding S.r.l. files the group’s consolidated financial statements<br />

(according to Article 27 of Legislative Decree No. 127 of 9 April 1991).<br />

Some of the most significant indicators are reported below - Consolidated Holding data:<br />

2020 <strong>2021</strong><br />

Consolidated Shareholders’ Equity (including minority interests)<br />

EBITDA (%)<br />

2019<br />

Result for the Year (including minority interests)<br />

82.656.589 € 90.309.939 €<br />

4,1% 4,8%<br />

10.158.434 € 8.747.346 €<br />

104 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


The following graph shows the distribution of the economic value generated in <strong>2021</strong>: we note in particular that<br />

83.1% is allocated to suppliers of goods and services.<br />

1,1 %<br />

3,3 %<br />

1,5%<br />

83,1%<br />

11 %<br />

14,5 Mln €<br />

10,3 Mln €<br />

30,8 Mln €<br />

785,2 Mln €<br />

104,1 Mln €<br />

Value distributed to<br />

suppliers<br />

Value distributed to<br />

employees<br />

Other operating costs<br />

Economic value retained<br />

(depreciation/devaluation/<br />

accrual)<br />

Value distributable to<br />

shareholders and/or capital<br />

providers and the state<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

105


GOVERNANCE<br />

ECONOMIC VALUE GENERATED<br />

FERCAM S.P.A. DATA<br />

Fercam S.p.A. is the pillar around which the other companies of the Group were born and has developed and that<br />

allowed the international growth. Below are the revenues generated only by the operational parent company<br />

Fercam S.p.A., which operates in the international transport and logistics sector headquartered in Italy:<br />

<strong>2021</strong> was a year of growth. Our company confirmed the positive trend, recording an increase of about 12% in<br />

turnover and 15.8% if we consider the value of production as a whole.<br />

The momentary decrease of the last year due to the lockdown during April and May, which caused a monthly<br />

decreases of up to -40%, gave way to improved performance in all business divisions.<br />

ECONOMIC VALUE GENERATED - FERCAM S.P.A.<br />

720<br />

700<br />

680<br />

695,8<br />

660<br />

Milioni di €<br />

640<br />

620<br />

600<br />

580<br />

619,3<br />

601,0<br />

560<br />

540<br />

520<br />

2019 2020<br />

<strong>2021</strong><br />

In <strong>2021</strong> Fercam S.p.A. made the following investments in industrial and commercial equipment (fleet renewal,<br />

equipment for logistics warehouses):<br />

EURO : 4.758.000<br />

106 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


QUALITY AND EFFICIENCY OF THE PROCESSES<br />

OUR QUALITY CULTURE<br />

At FERCAM, we share a quality culture in line with the principle of continuous improvement, aiming for<br />

‘zero error’ operations. This is an ambitious goal that allows us to maintain a constant high level of attention,<br />

intervening punctually in the identification of anomalies and the adoption of appropriate corrective actions.<br />

PURCHASES PRODUCTION SALES<br />

SUPPLIERS<br />

GOODS ENTRY<br />

WAREHOUSE<br />

RAW MATERIAL<br />

INTERNAL<br />

TRANSPORTS<br />

WAREHOUSE<br />

FINAL PRODUCTS<br />

PRODUCTION<br />

SET-UP<br />

PROCESSING<br />

DISTRIBUTION<br />

CLIENTS<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

107


GOVERNANCE<br />

QUALITY AND EFFICIENCY OF THE PROCESSES<br />

Quality is monitored and pursued throughout the company’s internal processes, going beyond the focus on the<br />

activity of a single office. We seek an increasingly holistic vision aimed at continuous improvement.<br />

In order to achieve the highest Quality, a decisive role is played by all employees, competent and specialized in<br />

the various operational areas. Particular attention is paid to Customer Service, a team of dedicated and qualified<br />

internal FERCAM personnel who follow the customer from the first commercial contact to the delivery of the<br />

goods.<br />

In order to monitor the perception of service quality and company performance, we periodically conduct a survey<br />

through an external consulting firm specialised in market research, so to guarantee a third-party assessment<br />

of the results.<br />

Our company policy includes the following commitments related to Quality:<br />

Recognize client’s needs and<br />

inform him during the whole<br />

performance of service<br />

Inform the stakeholders about<br />

our performances<br />

Measure, evaluate and monitor<br />

the quality performances to<br />

look for a constant service<br />

improvement<br />

Adopt information and security<br />

systems that guarantee goods<br />

safety and integrity during all<br />

the stages of transport and<br />

storage<br />

Provide adequate training and<br />

information to its employees<br />

with regard to the activities<br />

carried out<br />

Involve the company functions<br />

at different levels and define<br />

measurable objectives<br />

108 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


BUSINESS MANAGEMENT SYSTEM<br />

FERCAM established, implemented and keeps updated its Quality-Environment-Safety integrated management<br />

system: this latter takes into account social, environmental and economic issues to manage the business<br />

processes in a perspective of effectiveness and efficiency and to optimise energy and raw material consumption,<br />

promoting a waste management oriented to reduction and recycling.<br />

The adoption of a Quality-Environment-Safety management system is intended to provide the company with<br />

a structured system of processes management and monitoring, oriented to a continuous improvement of<br />

performances from a point of view of Quality, Environment and Safety.<br />

In line with these goals, and given that the Quality-Environment-Safety management system is applied to all<br />

branches, the choice of certified sites from a third party institution was led by the following factors:<br />

• Control of processes, environmental aspects, risks related to occupational health and safety<br />

• Sites significance<br />

Moreover, thanks to the AEO-F certification, FERCAM is acknowledged as a RELIABLE and SAFE partner in the<br />

international logistic chain, offering quality services and managing the customs supply chain safely. Indeed the<br />

requirements to obtain and maintain this certification imply the compliance with certain standard concerning<br />

financial stability, professionalism of the legal entity, efficiency and proven expertise in managing bonded goods.<br />

INTERNAL AUDIT<br />

Annually FERCAM plans internal audits in all the branches in order to:<br />

• Verify processes effectiveness (do the right things) and efficiency (do the right things optimising<br />

the resources)<br />

• Monitor the compliance with the reference international standards<br />

• Monitor the respect of company procedures<br />

• Monitor the developments and take the opportunities of continuous improvement<br />

• Verify the proper management of clients and stakeholders reporting<br />

• Adopt necessary corrective actions in the face of non-compliance detection<br />

Internal audits are carried out by FERCAM qualified personnel.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

109


GOVERNANCE<br />

QUALITY AND EFFICIENCY OF THE PROCESSES<br />

ISO 9001:<br />

Setting up a Quality<br />

Management System<br />

and obtaining ISO<br />

9001 certification for<br />

the first<br />

FERCAM branches<br />

1993<br />

2005<br />

ISO 14001 e SQAS:<br />

Establishment of<br />

an environmental<br />

management system and<br />

achievement of ISO 14001<br />

and SQAS certification in<br />

the Bolzano headquarters<br />

and workshop<br />

2012<br />

AEO-F:<br />

Certificazione<br />

AEO-F (Operatore<br />

Economico<br />

Autorizzato<br />

Dogana e<br />

Sicurezza)<br />

2015<br />

SEDEX:<br />

Adesione a SED<br />

(Supplier Ethic<br />

Data Exchange<br />

ECOVADIS:<br />

Membership of<br />

ECOVADIS, global<br />

platform for CSR<br />

(Corporate Social<br />

Responsibility)<br />

ratings<br />

2013<br />

Certificazione<br />

Reg. 834/07:<br />

at the end of<br />

2019<br />

the certified<br />

sites are Milan,<br />

Novara, Pavia,<br />

Trento and<br />

Prato<br />

2014<br />

834/07<br />

110 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


Milestones of the Company Quality,<br />

Environment and Safety Management System<br />

2016<br />

IFS LOGISTICS:<br />

IFS Logistics (food logistics) certification:<br />

Pavia branch.<br />

OHSAS 18001: Launching the occupational health and<br />

safety management system and obtaining OHSAS 18001<br />

certification for the Bolzano, Officina Bolzano, Milan,<br />

Padua, Bologna, Vignate and Novara sites<br />

X:<br />

one a SEDEX<br />

lier Ethical<br />

Exchange)<br />

2018<br />

2017<br />

ISO 9001:2015:<br />

Changeover to ISO 9001:2015 standard.<br />

At the end of 2019, the certified sites are<br />

Headquarters and workshop Bolzano, Padua,<br />

Milan, Novara, Vignate, Bologna, Perugia,<br />

Trieste, Turin, Naples, Parma, Como, Ancona,<br />

Anzola dell’Emilia, Rome, Florence, Verona,<br />

Trento, Veronella, Vicenza, Carpiano and Leinì<br />

and Livorno<br />

FORS Silver:<br />

Bolzano branch<br />

FIDI<br />

certification:<br />

(international<br />

removals)<br />

Vignate branch<br />

FORS<br />

Silver<br />

2019<br />

2020<br />

SMETA:<br />

Audit according<br />

to SMETA<br />

standard<br />

at Bolzano<br />

Headquarters<br />

<strong>2021</strong><br />

ISO 45001:<br />

Transition to iso<br />

45001 standard<br />

status<br />

FIDI<br />

certification<br />

renewal - FAIM<br />

branch of<br />

Vignate<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

111


GOVERNANCE<br />

TECHNOLOGY AND INNOVATION<br />

THE INFORMATION TECHNOLOGY INFRASTRUCTURE<br />

Highly reliable and fast Wide Area Networks (WANs) are a key component in delivering all the transport services,<br />

because they allow to make it safe and equally reliable the data exchange among operational structures of<br />

FERCAM network, as well as among FERCAM and its clients and partners.<br />

For a greater security and governance of the service, the management of the infrastructures (not only the<br />

network’s ones) has always been centralized in the headquarters of Bolzano and entrusted to highly qualified<br />

internal staff.<br />

Both internal and external collaboration benefit from equipped meeting rooms (available in the main branches)<br />

and a system of individual web conferencing that enables all employees, from every workstation (laptop,<br />

smartphone, tablet…), to make virtual meetings both with colleagues and outside persons. It is a real technological<br />

innovation that facilitates communication beyond geographical distances and that will contribute to improve<br />

life quality.<br />

We have also started digitalisation processes of the documentation, which on one side consent to reduce<br />

environmental impacts of the activities and on the other side it represents an advantage in terms of flexibility:<br />

fewer manual operations means saving of time, with immediate advantages for the organization of team<br />

activities.<br />

In particular, we have already digitalised the exchanges with 100% of the FERCAM Group partners making use<br />

of FERCAM Factor service, the Group society that offers factoring services to FERCAM suppliers.<br />

Furthermore, thanks to modern technology outcomes, such as TMS (Transportation Management System)<br />

and satellite tracking, empty kilometres have been reduced and are limited today to the necessary to reach<br />

the closest loading place. They also allow on one hand to reduce consumptions and emissions and on the other<br />

hand to deliver a more efficient service.<br />

Technology at FERCAM is not an end in<br />

itself: it makes work more efficient and<br />

improves the user experience of<br />

services<br />

112 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


IT SOLUTIONS TO SUPPORT CLIENTS<br />

B2B portal: through one of its own portal, FERCAM is able to offer to its clients the following services: Tracking<br />

& Tracing, Transport documents and do-it-yourself shipping label, Collection management, Orders creation and<br />

logistics reporting, Documentary consultation, Customer-care support.<br />

EDI solutions: exchanging information and documents in complete safety with the client is fundamental: in<br />

order to automating such steps, FERCAM adopts an EDI system (Electronic Data Interchange), which allows<br />

to make over 100.000 electronic transactions per day. The system of IT integration permits to reduce mistakes<br />

linked to data entry and so an increased information quality.<br />

Sender<br />

Customer<br />

Collegamento cliente<br />

FERCAM branches<br />

Online connection<br />

Recipient<br />

Customer<br />

Booking<br />

collection<br />

via web<br />

POD<br />

in real time<br />

Pick-up<br />

Branch of<br />

departure<br />

Labelling<br />

Checking<br />

weights<br />

and volumes<br />

Reading<br />

Barcode<br />

at load<br />

Primary<br />

Traction<br />

Reading<br />

Barcode<br />

at unload<br />

Arrival<br />

branch<br />

Red. Barcode<br />

distribution<br />

list<br />

Delivery<br />

INDUSTRY 4.0<br />

The introduction of solutions according to the logic of Industry 4.0 in the logistics world will allow to strengthen<br />

the automation of processes and a better data exchange.<br />

In particular, innovation in logistics means the introduction of new systems that make it possible to:<br />

• automate the storage, handling and transport of goods,<br />

• automate the collection and transmission of data among interconnected objects, integrating different<br />

systems along the entire supply chain.<br />

In this context, FERCAM develops partnerships aimed on one hand to processes automation and on the other<br />

to develop solutions and synergies for energy transition of the logistics industry.<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

113


GOVERNANCE<br />

PARTICIPATION IN ASSOCIATIONS<br />

FERCAM is a member of ANITA, association of Confindustria, which represents companies of road haulage<br />

goods and logistics that operate in Italy and Europe.<br />

ANITA was founded in 1944 and it is a trade association that supports growth of business, culture and competition<br />

of Italian transport companies.<br />

It also supports companies’ growth policies in accordance with greater efficiency goals combined with respect<br />

of environment, law and safety, promoting intermodal transport development.<br />

The Association promotes the harmonization of European states legislations to guarantee fair and equal<br />

competitiveness conditions for all the Union operators.<br />

FERCAM joined also to the following associations: Assoimprenditori Alto Adige, IATA, Assologistica, IELA,<br />

IAM, FIDI.<br />

The awareness of the importance of cooperating with other companies of goods-transport<br />

and logistics sector to develop and support a sustainable growth is attested by the desire<br />

to contribute within the association.<br />

In this perspective, our President Thomas Baumgartner is currently committed with the<br />

following appointments:<br />

• President of Anita Trade Association<br />

• Member of Chamber Council of Bolzano CCIAA di Bolzano on behalf of transport and<br />

forwarding<br />

• President of the section Transport of persons, goods and logistics of Assoimprenditori<br />

Alto Adige association<br />

• Member of the Chamber Council of the Bolzano Chamber of Commerce<br />

114 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

115


METHODOLOGICAL NOTE<br />

REPORTING STANDARDS APPLIED<br />

Fercam S.p.A. <strong>Sustainability</strong> <strong>Report</strong> was drawn up inspiring to national and<br />

international standards on Corporate Social Responsibility and in particular<br />

taking as reference the guidelines of GRI <strong>Sustainability</strong> <strong>Report</strong>ing Stanrdards<br />

Core Option.<br />

Applying such standard and using specific indicators, the company is able to present<br />

to relevant stakeholders its performances considering the three dimensions:<br />

economic, social and environmental.<br />

Our previous 2020 <strong>Sustainability</strong> <strong>Report</strong> has been published online on our website.<br />

REPORTING FRAMEWORK<br />

This report concerns Fercam S.p.A., with representative data of Bolzano<br />

headquarter and all Italian branches; where expressly indicated, data are provided<br />

at Fercam Group level.<br />

With regard to economic performances, the report includes data of Fercam Group<br />

consolidated financial statement, to which we added the specific detail of Fercam<br />

S.p.A.<br />

This report refers to data as at 31.12.<strong>2021</strong>, compared with the previous two years.<br />

It was approved by the President and the CEO of Fercam S.p.A. and was submitted<br />

for assurance by a third part institution, Bureau Veritas.<br />

The document will be updated annually and is available in the Chapter “QHSE –<br />

Environment and <strong>Sustainability</strong>” of our website www.fercam.com.<br />

GRI CONTENT INDEX<br />

The correlation table (GRI Content Index) allows for the timely identification of<br />

the indicators of the adopted standard and their references within the document.<br />

GRI 100 - UNIVERSAL STANDARD<br />

Management approach<br />

The illustration of the material aspect, its components, and the evaluation of the management approach take into account<br />

the requirements of GRI 103: 103.1 - 103.2 - 103.3.<br />

116 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


GRI 102 - GENERAL DISCLOSURES 2016<br />

GRI CONTENT INDEX<br />

Page / reference<br />

1. ORGANIZATIONAL PROFILE<br />

102-1 Name of the organisation Chapter “Introduction”<br />

102-2<br />

102-3<br />

102-4<br />

102-5<br />

102-6<br />

102-7<br />

102-8<br />

102-9<br />

102-10<br />

102-11<br />

102-12<br />

102-13<br />

2. STRATEGY<br />

Activities, brands, products and services<br />

Location of headquarters<br />

Location of operations<br />

Ownership and legal form<br />

Markets served<br />

Scale of the organization<br />

Information on employees and other workers<br />

Supply chain<br />

Significant changes to the organisation and<br />

its supply chain<br />

Precautionary Principle or approach<br />

External initiatives<br />

Membership of associations<br />

Chapter “Introduction”<br />

Chapter “Introduction”+ final page<br />

Chapter “Introduction”<br />

Chapter “Introduction”<br />

Chapter “Introduction”<br />

Chapter “Introduction”<br />

Chapter “People and territory”<br />

Chapter “People and territory”<br />

No substantial changes are noted<br />

Chapter “Principles and values”<br />

Chapter “Principles and values”<br />

Chapter “Principles and values”<br />

102-14<br />

Statement from senior decision-maker<br />

CEO Letter<br />

3. ETHICS AND INTEGRITY<br />

102-16<br />

4. GOVERNANCE<br />

102-18<br />

102-26<br />

102-32<br />

Values, principles, standards, and norms of<br />

behaviour<br />

Governance structure<br />

Role of highest governance body in setting<br />

purpose, values and strategy<br />

Highest governance body’s role in<br />

sustainability reporting<br />

Chapter “Principles and values”<br />

Sezione “Principi e valori”<br />

Sezione “Principi e valori”<br />

Paragrafo “Nota metodologica”<br />

5. STAKEHOLDER ENGAGEMENT<br />

102-40<br />

102-41<br />

102-42<br />

102-43<br />

List of stakeholder groups<br />

Collective bargaining agreements<br />

Identifying and selecting stakeholders<br />

Approach to stakeholder engagement<br />

Sezione “Introduction”<br />

Sezione “Le persone e il territorio”<br />

Sezione “Introduction”<br />

Sezione “Introduction”<br />

102-44<br />

Key topics and concerns raised<br />

Sezione “Introduction”<br />

6. REPORTING PRACTICE<br />

102-45<br />

102-46<br />

102-47<br />

Entities included in the consolidated financial statement “Methodological note”<br />

Defining report content and topic<br />

boudaries<br />

List of material topics<br />

“Methodological note”<br />

“Methodological note” + Chapter<br />

“Introduction”<br />

102-48<br />

Restatements of information<br />

No revision<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

117


102-49<br />

102-50<br />

102-51<br />

102-52<br />

102-53<br />

102-54<br />

102-55<br />

102-56<br />

Changes in reporting<br />

<strong>Report</strong>ing period<br />

Date of most recent report<br />

<strong>Report</strong>ing cycle<br />

Contact point for questions regarding the<br />

report<br />

Claims of reporting in accordance with the<br />

GRI Standards<br />

GRI content index<br />

External assurance<br />

No significant changes from previous periods.<br />

The <strong>Sustainability</strong> <strong>Report</strong> <strong>2021</strong> is also set up by<br />

incorporating ESG criteria<br />

“Methodological note”<br />

Year 2020<br />

“Methodological note”<br />

“Information and contacts”<br />

“Methodological note”<br />

“GRI Content Index”<br />

“Methodological note”<br />

ECONOMIC DISCLOSURES - GRI 200<br />

GRI CONTENT INDEX<br />

PAGE / REFERENCE<br />

GRI 201 – ECONOMIC PERFORMANCE 2016<br />

201-1 Direct economic value generated and<br />

distributed<br />

Chapter “Principles and values”<br />

GRI 203 - INDIRECT ECONOMIC IMPACTS 2016<br />

203-2<br />

Significant indirect economic impacts<br />

Chapter “Introduction”<br />

Chapter “Principles and values”<br />

GRI 205 – ANTI-CORRUPTION 2016<br />

205-1<br />

205-2<br />

Operations assessed for risks related to<br />

corruption<br />

Communication and training about anticorruption<br />

policies and procedures<br />

Chapter “Principles and values”<br />

Chapter “Principles and values”<br />

ENVIRONMENTAL DISCLOSURES - GRI 300<br />

INFORMATIVA GRI<br />

RIFERIMENTO / ANNOTAZIONE<br />

GRI 302 – ENERGY 2016<br />

302-1<br />

302-4<br />

302-5<br />

Energy consumption within the organization<br />

Reduction of energy consumption<br />

Reduction in energy requirements of<br />

products and services<br />

Chapter “Environmental sustainability and innovation”<br />

Chapter “Environmental sustainability and innovation”<br />

Chapter “Environmental sustainability and innovation”<br />

GRI 303 - WATER AND EFFLUENTS 2018<br />

303-1<br />

Interactions with water as a shared resource<br />

Chapter “Environmental sustainability and innovation”<br />

GRI 305 – EMISSIONS 2016<br />

305-1<br />

305-2<br />

305-5<br />

Emissioni dirette di GHG (Scope 1)<br />

Energy indirect (Wcope 2) GHG emissions<br />

Reduction of GHG emissions<br />

Chapter “Environmental sustainability and innovation”<br />

Chapter “Environmental sustainability and<br />

innovation”<br />

Chapter “Environmental sustainability and innovation”<br />

GRI 305 – EMISSIONS 2016<br />

306-1<br />

306-2<br />

Water discharge by quality and destination<br />

Waste by type and disposal method<br />

Chapter “Environmental sustainability and<br />

innovation”<br />

Chapter “Environmental sustainability and<br />

innovation”<br />

118 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


306-3<br />

Significant spills<br />

Chapter “Environmental sustainability and<br />

innovation”<br />

SOCIAL DISCLOSURES - GRI 400<br />

INFORMATIVA GRI<br />

PAGE / REFERENCE<br />

GRI 401 – EMPLOYMENT 2016<br />

401-1<br />

401-2<br />

New employee hires and employee turnover<br />

Benefits provided to full-time employees<br />

that are not provided to temporary or parttime<br />

employees<br />

Chapter “People and territory”<br />

Chapter “People and territory”<br />

GRI 402 – LABOR/MANAGEMENT RELATIONS 2016<br />

402-1<br />

Minimum notice periods regarding<br />

operational changes<br />

Chapter “People and territory”<br />

GRI 403 – OCCUPATIONAL HEALTH AND SAFETY 2018<br />

403-1<br />

403-2<br />

403-3<br />

403-4<br />

403-5<br />

403-7<br />

403-8<br />

403-9<br />

403-10<br />

Occupational health and safety<br />

management system<br />

Hazard identification, risk assessment and<br />

incident investigation<br />

Occupational health services<br />

Worker participation, consultation, and<br />

communication on occupational health and<br />

safety<br />

Worker training on occupational health<br />

and safety<br />

Prevention and mitigation of occupational<br />

health and safety impacts direclty linked by<br />

business relationships<br />

Workers covered by an occupational<br />

health and safety management system<br />

Work-related injuries<br />

Work-related ill health<br />

Chapter “People and territory”<br />

Chapter “People and territory”<br />

Chapter “People and territory”<br />

Chapter “People and territory”<br />

Chapter “People and territory”<br />

Chapter “People and territory”<br />

Chapter “People and territory”<br />

Chapter “People and territory”<br />

Chapter “People and territory”<br />

GRI 404 – TRAINING AND EDUCATION 2016<br />

404-1<br />

404-2<br />

Average hours of training per year per<br />

employee<br />

Programs for upgrading employee skills<br />

and transition assistance programs<br />

Chapter “People and territory”<br />

Chapter “People and territory”<br />

GRI 412 - HUMAN RIGHTS ASSESSMENT 2016<br />

412-1<br />

Operations that have been subject<br />

to human rights reviews or impact<br />

assessments<br />

Chapter “Environmental sustainability and<br />

innovation”<br />

GRI 418 – CUSTOMER PRIVACY 2016<br />

418-1<br />

Substantiated complaints concerning<br />

breaches of customer privacy and losses of<br />

customer data<br />

Chapter “People and territory”<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

119


Assurance Statement addressed to Fercam S.p.A<br />

stakeholders<br />

1. INTRODUCTION<br />

Fercam S.p.A. has commissioned Bureau Veritas Italia S.p.A. (“Bureau Veritas”) an<br />

independent assurance of its <strong>2021</strong> <strong>Sustainability</strong> <strong>Report</strong> (“<strong>Report</strong>”), for the purpose of<br />

providing findings over:<br />

• the accuracy and quality of published information concerning its sustainability<br />

performance;<br />

• the correct application of those reporting principles outlined in the <strong>Report</strong>’s<br />

methodology, in particular Global <strong>Report</strong>ing Initiative <strong>Sustainability</strong> <strong>Report</strong>ing<br />

Standards (GRI Standards) – Level Core.<br />

2. RESPONSIBILITY, METHODOLOGY AND LIMITATIONS<br />

Fercam S.p.A. alone had the responsibility of collecting, analyzing, consolidating and<br />

presenting information and data included in its <strong>Report</strong>. Bureau Veritas responsibility<br />

has been to perform an independent assurance against defined objectives and to<br />

formulate the conclusions reported in this Statement.<br />

The assurance performed has been a Limited Assurance in accordance to the ISAE<br />

3000 standard, through sample application of audit techniques, including:<br />

• review of Fercam’s policy, mission, values, commitments;<br />

• review of records, data, procedures and information-gathering systems;<br />

• interviews to members of the working group responsible for drafting the <strong>Report</strong>;<br />

• interviews to company representatives from various functions and levels, including<br />

top management;<br />

• overall verification of information and general content of the <strong>2021</strong> <strong>Sustainability</strong><br />

<strong>Report</strong> Fercam S.p.A.<br />

The verification activities were conducted at the company’s headquarters in Via Curie<br />

2 – Bolzano and partly for specific needs in remote mode, we believe we have<br />

obtained sufficient and adequate evidence to support our conclusion.<br />

The assurance has covered the whole <strong>2021</strong> <strong>Sustainability</strong> <strong>Report</strong> Fercam S.p.A, with<br />

the following limitations: for economic and financial information, Bureau Veritas only<br />

verified their consistency with the Consolidated Financial Statements of Fercam<br />

Bureau Veritas | C2 - Internal<br />

120 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


Holding Group and the revenues generated only by parent company Fercam S.p.A;<br />

for activities outside the reference period (1 January <strong>2021</strong> – 31 December <strong>2021</strong>) and<br />

for statements of policy, intent and objective, Bureau Veritas verified their consistency<br />

against the outlined reporting methodology.<br />

3. CONCLUSIONS<br />

Following the assurance activities described above, nothing has come to our attention<br />

to indicate that information and data in the <strong>Report</strong> are inaccurate, incorrect or<br />

unreliable. In our opinion, the <strong>Report</strong> provides a trustworthy representation of Fercam<br />

S.p.A activities conducted by during the year <strong>2021</strong> and of main results achieved.<br />

Information is reported generally in a clear, comprehensible and balanced manner.<br />

In the illustration of activities and results, in particular, Fercam S.p.A has paid attention<br />

to adopt a neutral language, avoiding as far as possible the self-referentiality.<br />

With regards to the reporting methodology outlined by the organization in its <strong>Report</strong>,<br />

it is our opinion that principles from the GRI Standards (Stakeholder Inclusiveness,<br />

<strong>Sustainability</strong> Context, Materiality, Completeness, Accuracy, Balance, Clarity,<br />

Comparability, Reliability, Timelines) were duly implemented. Based on our assurance<br />

activities, a “Core” level of implementation has been achieved. We also confirm that<br />

our activities met the GRI requirements for external assurance.<br />

4. DECLARATION OF INDEPENDENCE, IMPARTIALITY AND<br />

COMPETENCE<br />

Bureau Veritas is a global organization specialized in independent assurance,<br />

inspection and certification activities, with over 190 years history, 78.000 employees<br />

and an annual turnover of more than 4,6 billion euro in 2020.<br />

Bureau Veritas applies internally a Code of Ethics and we believe there were no<br />

conflicts of interest between members of the assurance team and al the time of the<br />

assurance.<br />

Bureau Veritas Italia S.p.A.,<br />

Milan, 24.10.2022<br />

Giorgio Lanzafame<br />

Local Technical Manager<br />

Bureau Veritas | C2 - Internal<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

121


For further information, please contact<br />

Quality, Environment & CSR Head of Department: Lorena Biasi<br />

Telephone: 0471/530000<br />

Email: quality@fercam.com<br />

122 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA


SUSTAINABILITY REPORT - ESG <strong>2021</strong> FERCAM SPA<br />

PROJECT BY:<br />

» Quality, Environment and CSR office<br />

INTERNAL SUPPORT:<br />

» HR<br />

» Prevention and Protection Service<br />

» Property Management Office<br />

» Insurance, Legal and Compliance Office<br />

» Budget and Tax Office<br />

» Marketing and Tender Office<br />

» Procurement Management Office<br />

» Purchasing Office<br />

» Controlling Office<br />

» Administration Office<br />

» IT Office<br />

» Vehicle fleet Office<br />

DESIGNED BY:<br />

Marketing Office<br />

PHOTOS:<br />

Archive FERCAM SPA<br />

Archive immagini Shutterstock<br />

Archive immagini UNDRAW<br />

We would like to thank all our employees who made our<br />

<strong>Sustainability</strong> <strong>Report</strong> possible!<br />

President<br />

Dott. Thomas Baumgartner<br />

CEO<br />

Dott. Hannes Baumgartner<br />

FERCAM SPA<br />

SUSTAINABILITY REPORT 2 0 2 1<br />

123


<strong>Sustainability</strong><br />

<strong>Report</strong><br />

FERCAM SPA<br />

<strong>2021</strong>

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!