EMERITUS_Student Handbook

20
22
STUDENT
HANDBOOK
Emeritus strives to make highquality
education accessible
and affordable to all and
making high-quality education
accessible and affordable to
individuals, companies, and
governments around the world

WELCOME
MESSAGE
Dear Student,
Congratulations on admission to the EMERITUS Certificate programme!
We are super excited that you have decided to embark on a journey of
learning, collaboration, exploration, and growth. We look forward to have
you join us in unlocking new possibilities together.
Emeritus strives to make high-quality education accessible and affordable
to all. We have more than 150,000 students annually studying our
programmes from diverse backgrounds, industries and geographies. We
combine our expert instructional designers along with leading professors
from highly ranked Universities to create programmes that accelerate the
professional and personal growth of our students.
We aim to ensure that you take away as much as possible from our
programmes and apply actionable insights to advance your career. To that
end, we have a simple request - diligently dedicate some time each week to
keep up with the meticulously designed course work. Plan these hours in
advance and do not compromise on this time. This investment will pay
dividends in times to come.
This Student Handbook is your guide. It contains all the necessary
information to ensure that your learning journey with us is smooth and
productive. If you have any queries, reach out to us anytime during the
programme at programsupport@emeritus.org
We strive to ensure that you have an enriching experience with us!!
EMERITUS
EMERITUS

EMERITUS
OUR VISION
Emeritus strives to make high-quality
education accessible and affordable to all.
OUR MISSION
Emeritus is committed to teaching the skills of the future by
making high-quality education accessible and affordable to
individuals, companies, and governments around the world.
OUR VALUES
Our values define who we are, the people who we work
with and the way we collaborate.
Passion - Tapping into passion, bringing joy to work, being
stimulated, being energetic, having a positive mindset
Continuous Learning - Growing, changing, improving, making
things better
Honesty - Speaking openly, being direct
Collaboration - Reaching out for help, supporting others to
achieve
Courage - Speaking up, being bold, experimenting,
pioneering, taking risk
Accountability - Owning the work, following through on
commitments, getting results

Emeritus policies, regulations, and operations governing the
programmes are placed in this handbook to make your time with
us easy.
The term "Student" refers to the individual who has completed the
programme application process.
“Emeritus” refers to the organization Emeritus. However, this
document includes the respective education partners that may or
may not be involved in each activity. We work collaboratively with
our university partners to make critical decisions from screening
EMERITUS
applications and approval to Academic delivery and to monitor
academic integrity and discipline policies.
As a student, we trust you to promptly engage yourself with
learning the programme, adhere to the policies laid down in this
handbook, and notify Emeritus of any challenges.
ABOUT THIS
HANDBOOK
EMERITUS

CONFIDENTIALITY
EMERITUS
Emeritus is committed to maintaining the confidentiality of
our students’ personal information and records. Emeritus
undertakes not to divulge such information to any
unauthorised third party without the prior consent of the
student or any legal basis.
In compliance with applicable data protection regulations,
Emeritus follows the below guidelines in handling students’
personal information and records
a) Students’ information and records will be used for the
purpose of academic programme / course delivery and
related administrative support activates such as
conducting internal analysis, generating reports for
authorized internal or external (such as auditors,
government agencies, academic partners) parties.
b) Access to student information and records is limited to
authorized staff or faculty members of Emeritus in carrying
out the delivery of programmes and courses to it students.
Please refer to our Privacy Policy for information on how we
collect, store, use, disclose, transfer and dispose of your
personal data.

WITHDRAWAL,
REFUND & DEFERRALS
DIPLOMA & OTHER CPE-APPROVED PROGRAMMES
EMERITUS
1. Emeritus has a fair policy in place for refunds. The refund
policy as well as procedure shall be communicated to all
students (both existing and prospective) clearly via our
website and student contract and during a student’s precourse
counselling. The refund policy shall be reviewed
regularly to ensure it is fair and equitable to all students.
Students are required to adhere to the refund policy for any
request of refund.
2. For a refund pertaining to withdrawal due to non-delivery
of a course, Emeritus will notify students in writing in the
event of any of the following:
3. a) The course does not commence on the course
commencement date;
b) It terminates the course before the course
commencement date;
c) It does not complete the course by the course
completion date;
d) It terminates the course before the course completion
date;
e) It has not ensured that the student meets the course
entry or matriculation requirement as set by the
organization or:
4. Within three working days, Emeritus will inform students
in writing of the alternative study arrangement (if any). If a
student decides to withdraw, the student will be refunded
100 percent of course fees and any miscellaneous fees
paid within seven working days from the day the student
submits the request to withdraw.

WITHDRAWAL,
REFUND & DEFERRALS
EMERITUS
DIPLOMA & OTHER CPE-APPROVED PROGRAMMES
5. If the student withdraws from the course for any reason other
than those stated above, Emeritus will refund to the student an
amount based on the following table:
The amount will be refunded to the student within 7 working days
from the day Emeritus receives the Student’s written notice of
withdrawal with complete documentations as required.
Application fee for courses is non-refundable and nontransferable.
Requests that are received after 12.00 noon would
be considered as submission on the next working day.
6. Emeritus will provide the student with a cooling-off period of
seven (7) working days after the date that the Contract has been
signed by both the student and Emeritus. The Student will be
refunded the highest percentage (stated in Schedule D of the
Standard Student Contract) of the fees already paid if the
student submits a written notice of withdrawal to Emeritus within
the cooling-off period, regardless of whether the student has
started the course or not. Application fee is non-refundable under
any circumstances.
7. The refund process time of 7 working days excludes the time
taken for processing by the bank. All refunds will be paid directly
to the student only, unless written and signed instruction is
provided by the student to pay the refund to an account
belonging to a person other than the student.

WITHDRAWAL,
REFUND & DEFERRALS
EMERITUS
CERTIFICATE COURSES
1. Emeritus has a fair policy in place for refunds. The refund
policy as well as procedure shall be communicated to all
students (both existing and prospective) clearly via our
website and Learning Management System. The refund
policy shall be reviewed regularly to ensure it is fair and
equitable to all students. Students are required to adhere to
the refund policy for any request of refund.
2. For a refund pertaining to withdrawal due to non-delivery
of course, Emeritus will notify students in writing in the event
of any of the following:
a) The course does not commence on the course
commencement date;
b)It terminates the course before the course
commencement date;
c) It does not complete the course by the course completion
date;
d) It terminates the course before the course completion
date;
e) It has not ensured that the student meets the course
entry or matriculation requirement as set by the
organization or:
Within 3 working days, Emeritus will inform students in
writing of the alternative study arrangement (if any). If a
student decides to withdraw, the student will be refunded
100 percent of course fees and any miscellaneous Fees paid
within seven working days from the day the student submits
the request to withdraw.

WITHDRAWAL,
REFUND & DEFERRALS
EMERITUS
CERTIFICATE COURSES
3. If the student withdraws from the course for any reason
other than those stated above, Emeritus will refund to the
student an amount based on the following:
Withdrawal and Refund (Certificate Courses – Cohort-
Based)
You can request a full refund up to 7 days of your payment
or 14 days after course commencement, whichever comes
later. If your enrolment had previously been deferred, you
will not be entitled to a refund. Partial (or pro-rated) refunds
are not offered.
Withdrawal and Refund (Certificate Courses – Self-Paced)
You can request a full refund up to 7 days after course
commencement. You will get immediate access to all
content as soon as you are enrolled (course
commencement). All withdrawal and refund requests
should be sent to: admissions@emeritus.org
Deferrals (Certificate Courses)
After a cohort commences, you can request to change to a
future cohort of the same programme within 50% of course
completion. A deferral request must be submitted along
with a selected reason and explanation. Cohort changes
may be made only once per enrolment and is subjected to
availability of cohorts scheduled at our discretion. This will
not be applicable for deferrals within the refund period and
the limit of one deferral per enrolment remains.

WITHDRAWAL,
REFUND & DEFERRALS
EMERITUS
CERTIFICATE COURSES
Applicable to Certificate Course enrollments on and after
April 20, 2022
Special Cancellation and Deferral Provisions Applicable to
Certificate Courses Provided in Cooperation with
Universities in Latin America and Global Certificate
Courses that have been translated from their original
language to Spanish or Portuguese:
Notwithstanding the above, and subject to applicable
consumer protection regulations, if a student has already
paid for a Certificate Course and decides to withdraw, or
defer his/her participation in such Certificate Course for any
reason other than as stated in Paragraph 2 above, the
following terms shall apply:
If the withdrawal or deferral occurs before the start date
of the Certificate Course, Emeritus shall refund the
student the full amount paid, less $150 which shall be
retained by Emeritus.
If the withdrawal or deferral occurs at any time on or
after the start date of the Certificate Course, Emeritus
shall not issue any refunds to the students.

WITHDRAWAL,
REFUND & DEFERRALS
EMERITUS
CERTIFICATE COURSES
Deferrals (Certificate Courses – Self-Paced)
There will be no deferrals since you will be given a defined
period of course access.
All deferral requests should be sent to:
admissions@emeritus.org
4. The fee will be refunded to the student within seven
working days from the day Emeritus receives the student’s
written notice of withdrawal with complete documentation
as required. Application fee for courses is non-refundable
and non-transferable. Requests that are received after noon
as per the student’s local time would be considered as a
submission on the next working day.
5. The refund process time of seven working days excludes
the time taken for processing by the bank. All refunds will be
paid directly to the student only, unless written and signed
instruction is provided by the student to pay the refund to
an account belonging to a person other than the student.

WITHDRAWAL,
REFUND & DEFERRALS
EMERITUS
PROFESSIONAL CERTIFICATE PROGRAMMES
1. Emeritus’ refund policy (“Refund Policy”) and related
procedures is designed to be fair and equitable to all. The
Refund Policy is communicated to potential participants prior
to enrolling in a course or programme via the Emeritus’
website, and once enrolled in a course or programme,
through Emeritus’ Learning Management System (“LMS”). To
request a refund for a course or programme, participants
must adhere to the Refund Policy and procedures for such
request as described below.
2. Refunds
a. Emeritus will notify participants in writing as soon as
practicable in the event any of the following shall occur
relating to a course:
i. The course will not commence on the stated course
commencement date;
ii. The course will not be completed by the stated course
completion date; or
iii. Emeritus terminates the course before the course
completion date;
b. Within 3 working days of notice to the participants, Emeritus
will inform participants in writing if there are alternative study
arrangements available. If a participant decides not to pursue
alternative student to withdraw, the student will be refunded
100 percent of course fees and any miscellaneous fees paid
within seven (7) working days from the day the participant
submits the request to withdraw to admissions@emeritus.org.

WITHDRAWAL,
REFUND & DEFERRALS
EMERITUS
PROFESSIONAL CERTIFICATE PROGRAMMES
3. Refunds Requests and Amounts
a. If the participant withdraws from the course for any
reason other than those stated in paragraph 2 (a)-(c)
above, Emeritus will refund to the participant certain
amounts based on the following schedule upon receipt of a
refund request to admissions@emeritus.org:
4. Deferrals
a. Within thirty (30) days of commencement of the
applicable course cohort, a participant may request a onetime
deferral to change to a future cohort of the same
course or programme. A deferral request must be submitted
to Emeritus, together an reasonable explanation of why the
deferral has been requested. Cohort changes may be made
only once per enrollment and are subject to availability of
cohorts scheduled at the sole discretion of Emeritus. All
deferral requests should be sent to:
admissions@emeritus.org

WITHDRAWAL,
REFUND & DEFERRALS
EMERITUS
PROFESSIONAL CERTIFICATE PROGRAMMES
5. Refunds of course fees, if applicable will be made to
participant within seven (7) working days from the date that
Emeritus receives the participant’s written notice of
withdrawal with complete documentation as required.
Requests that are received after noon as per the student’s
local time would be considered as a submission on the next
working day.
6. The seven (7) working days noted above in paragraph 5
above to process refunds excludes bank processing time
(which is out of Emeritus’ control). Refunds will be paid
directly to the participant only, unless written and signed
instruction is provided by the participant to pay the refund
to an account belonging to a person other than the
participant.
7. Emeritus reserves the right, in its sole discretion, to dismiss
a participant from a course or programme at any time and
provide a refund to the participant pursuant to the stated
refund policy in paragraph 2 above. Participants who are
dismissed from a course or programme due to a violation of
Emeritus’ Code of Conduct are not entitled to any refund.

WITHDRAWAL,
REFUND & DEFERRALS
EMERITUS
SENIOR EXECUTIVE PROGRAMMES
1. Emeritus has a fair policy in place for refunds (Refund
Policy). The Refund Policy and the procedure to request a
refund shall be communicated to all students (both existing
and prospective) clearly via Emeritus’ website, as well as
during a student’s pre-course counselling. The Refund Policy
shall be reviewed regularly to ensure it is fair and equitable
to all students. Students are required to adhere to the Refund
Policy to request a refund.
2. If any of the following events occur, Emeritus will notify
students in a timely fashion to enable them, in their
discretion, to withdraw from a course or programme and to
seek a refund:
a) The course or programme did not, or will not, commence
on its commencement date; or
b) Emeritus terminates the course or programme before its
commencement date; or
c) Emeritus does not complete the course or programme by
its scheduled completion date; or
d) Emeritus terminates the course or programme before its
completion date; or
e) The student does not meet the course or programme
entry, or matriculation requirement as set by the University
Partner.
3. In addition, within three (3) working days of notice of an
event identified in paragraph 2 above, Emeritus will also
inform students in writing of alternative course or
programme arrangement (if any).

WITHDRAWAL,
REFUND & DEFERRALS
EMERITUS
SENIOR EXECUTIVE PROGRAMMES
4. The student will have seven (7) working days from the date
of the notice of an event identified in paragraph 2 above to
either (a) accept the alternative course or programme
arrangement offered by Emeritus; or (b) submit a refund
request to Emeritus. A refund request received after 12:00
noon local time on a working day is considered made as of
the next working day.
5. If the student submits a refund request to Emeritus as per
paragraph 4 above, within seven (7) working days of receipt
of such request, Emeritus will refund the student 100% of the
course or programme fees and any related fees paid.
6. In the event that the student withdraws from a course or a
programme for any reason other than those set forth in
paragraph 2 above, no refund of any fees will be provided to
the student.
7. A student may request in writing to change to a future
cohort upon payment of a deferral fee of 20% of the course or
programme fee being deferred. The balance shall be due
when the future cohort is finalized. A deferral request must be
submitted by the student to Emeritus in writing, together with
the reason for requesting said deferral. Cohort changes may
only be made once per enrollment and are subject to course
or programme availability and approval by course or
programme leadership.

WITHDRAWAL,
REFUND & DEFERRALS
EMERITUS
SENIOR EXECUTIVE PROGRAMMES
8. Application fees paid by student for courses and
programmes are separate and apart from course or
programme fees paid by student. Application fees are nonrefundable
and non-transferable.
Refunds will only be paid directly to the
remitter/company who did the initial fee transfer and not
to a third party.
The refund processing time for all refunds to students is
fourteen (14) working days exclusive of bank processing
time.
In case participant defaults on future instalments after
course start, access will be revoked and candidature will
be rolled over to the next cohort. In case the instalments
are still not honored, the enrolment will be cancelled and
no refund will be provided.
9. Refunds will only be paid directly to the remitter/company
who did the initial fee transfer and not to a third party.
10. The refund processing time for all refunds to students is
fourteen (14) working days exclusive of bank processing
time.
11. In case participant defaults on future instalments after
course start, access will be revoked and candidature will be
rolled over to the next cohort. In case the instalments are
still not honored, the enrolment will be cancelled and no
refund will be provided.

TRANSFER &
WITHDRAWAL POLICY
EMERITUS
1. Most of the programmes at Emeritus are run on a cohort
basis. Where programmes are run on a cohort basis, peer
engagement within each cohort is expected to be intensive.
Therefore, students are expected to complete their
programmes with their cohort.
2. Transfer between programmes–This is strictly not allowed
once a student has commenced with their chosen
programme.
3. Transfer to another intake–Under special circumstances
that may impede a student’s ability to continue with the
course, the student may submit a request to transfer to
another intake in writing to Emeritus. Emeritus will review the
request and inform students of the outcome of the review.
There will be no transfer to another intake for self-paced
Certificate Courses.
4. Withdrawal–Emeritus respects students’ decision to
withdraw due to personal or professional circumstances
that prevents them from continuing.

ACADEMIC
REQUIREMENTS
EMERITUS
Access
You will be able to access all the
programmecontent on the Learning Management
System (LMS) for the enrolled course once your
payment is confirmed. Our LMS is geared to ensure
that you can learn at a steady pace while
providing ready access to the much needed
course and assignment information at your
fingertips. In addition, you will have access to the
content for up to one year from the start of
programmelaunch date.
Access to course content will be blocked, if
outstanding tuition fees have not been paid. The
Student Support Team will connect with you
before access is blocked. Please respond to them
within 48 hours to ensure you do not lose your
access. If Emeritus receives no response from your
side after two reminders, your programmeaccess
will automatically be suspended. Access to LMS
will be reinstated instantly upon receiving the
outstanding tuition fees.

ACADEMIC
REQUIREMENTS
Academic Performance
Our programmes are designed to support
students in meeting their obligations set in the
programme. We strongly recommend that you
take a look at the ‘Completion Requirements’
defined in each programmeand ensure that you
meet the minimum requirements. If you are
unable to achieve the completion requirements,
you will not be eligible for the completion
certificate.
EMERITUS

ACADEMIC
REQUIREMENTS
Assignment Submission
We encourage you to use your discretion and
study at your own pace. However, your
responsibility is to complete the required or
graded assignments by the assigned due date.
Usually, the assignment due date is seven days
from the module release date unless specified in
the assignment instructions. We acknowledge
that you may have conflicting priorities and
submission of timely assignments may be
challenging from time to time. In such cases, do
reach out to the Support Team for assistance as
early as possible.
Re-submission and Re-assessment
The Academic Delivery Manager is the final
authority on all decisions related to resubmissions.
1. If you had initially submitted an assignment on
time and it was marked incomplete, or if you
received less than 50% of the total points, you
can re-submit it within one week of the
assessment date. The grader will then re-assess
your assignment.
2. Assignments that were originally submitted
late are not eligible for re-submission.
EMERITUS
3. In some cases, the Academic Delivery
Manager may require an assignment resubmitted
within a specified due date.
4. Resumission of assignment is only allowed
during the course duration.

ACADEMIC
REQUIREMENTS
Grades
Your academic performance for each unit is
recorded in the course Gradebook, you can use it
to track your progress every week.
Anti-plagiarism
Plagiarism is a form of academic dishonesty. You
are accountable for the work you submit. You must
not misrepresent the work of others as your own.
You must not also engage in any activity that will
improve or harm the grades of others. For cases
relating to plagiarism, students whose
assignments are identified as plagiarized will be
marked with a 0 for the assignment, and they will
be notified about it by the Academic Delivery
Manager.
Examples of plagiarism include:
Reproducing content submitted by another
student as your content or assignment
Not referencing your sources and claiming their
work as your own
If you are concerned about your assessment, then
you are requested to reach out to the
programmeleader for any content clarification
before submitting your assignment.
EMERITUS

ACADEMIC
REQUIREMENTS
Student Support
During the time you are enrolled with Emeritus,
our team of student support specialists are
available from 10am to 7pm IST, Monday to
Saturday.For any programme-related queries
you can write to programsupport@emeritus.org
or via the Support Tab on your Learning
Management System.
Student Rights
As a student of Emeritus, you have the right to
voice your opinion on any unfair practice or any
grievance that must be addressed and is pressing
in nature. We encourage you to reach out to
programsupport@emeritus.org with details.
Our impartial Joint Committee will review the
matter after keeping the many facts of the case
and policies in mind before concluding with either
a workaround or resolution that may be deemed
appropriate in closing the loop.
EMERITUS

ACADEMIC
REQUIREMENTS
Programme Break
We operate with minimal breaks through the year.
However, we understand that circumstances may
require you to take a break from the programme.
Please note that we only allow breaks in
exceptional cases depending on the reasons
provided. Any permitted break is also subject to
maintenance of payments and academic
requirements. You will have to complete all
required assignments when you return or by the
end of the semester.
Any flexibility or extension we grant will not entitle
you to any refunds unless it is covered in the active
schedule of fees.
EMERITUS

GENERAL
REQUIREMENTS
Business Activity
The sole purpose of our collaboration with our
education partners is to fulfill the learning needs of
our students. Emeritus prohibits students from
advertising and promoting their businesses for self or
commercial gains on the different channels meant
for learning purposes.
Student Conduct
When studying in any group environment, it is essential
to agree on a commonly understood etiquette. At
Emeritus, our values are Passion, Honesty,
Collaboration, Courage, Accountability, and
Continuous learning. We expectthese values in all our
students and expect them to reflectin their interactions
with their co-learners. Central to these values is
respect and integrity which fosters an inclusive
learning environment and one that inspires greatness.
We also request that you respect the following
communication obligations
EMERITUS
1. Provide Emeritus with up-to-date contact
information.
2. Respond to all formal requests from the Emeritus.
3. Use appropriate channels of communication with
students and staff.
4. Work effectively as a member of the Emeritus
community using appropriate channels of
communication and display appropriate respect,
including following the formal process for raising
concerns and complaints.
5. Refrain from public communications that could bring
Emeritus into disrepute without following the internal
procedures of notifying Emeritus or our partners first
and waiting for formal closure

GENERAL
REQUIREMENTS
Student Conduct
Emeritus respects every individual and fosters
diverse viewpoints. There is a possibility of
misunderstanding arising; however, we expect our
learners to respect each other’s individuality and
accept different opinions to their own. Should any
matter escalate, such matters should be reported to
the Support Team. Any reported actions will be
treated with appropriate sensitivity, however, at all
times,Emeritus will abide by our policies and
procedures as appropriate.
Academic Discipline
Here are a few examples of conduct for which action
is taken if a violation occurs:
1. Conduct that targets woman,either student or
faculty in an offensive way is absolutely not
condoned and matters raised will be treated
seriously.
2. Dishonesty includes cheating, plagiarism,
knowingly furnishing false information to Emeritus,
such as reporting fictitious data for empirical study or
assignments, deliberate tampering of online content,
and suppression of facts/relevant information.
3. Intentional obstruction or disruption of teaching
and administration.
EMERITUS
Permitting, whether willfully or otherwise, a fellow
student to copy from one's answer sheet or
document or material.

GENERAL
REQUIREMENTS
Academic Discipline
4. Smoking/Drugs/Drinking alcohol or influencing
any such behavior with fellow students or Emeritus
staff in any formal or informal environment is
prohibited.
Communicating with one another employing signs,
symbols, or gestures, or any other body language
that is offensive/inappropriate.
Asserting or conspiring to make false and baseless
allegations against any student, faculty, program
Leader, officer, or employee of the Institute or
Emeritus.
Any act which is likely to affect the relations of the
Institute/ Emeritus adversely.
Avoid introducing or involving family members
during any activities held online. The primary
objective is for the participating Student to upskill
and would require a complete focus on the
content.
EMERITUS

GENERAL
REQUIREMENTS
Academic Discipline
Students found propagating any illegal activities
using any programme channels set up by Emeritus
and are considered a crime by Indian law will be
expelled.
You are required to provide your consent to the
Student Code of Conduct (Student Agreement)
and adherence to the standards of academic
integrity at various points during the academic
semester.
How complaints are handled:
Upon receiving a complaint, Emeritus will initiate an
investigation of any complaints made regarding
conduct and may deploy disciplinary actions, as
appropriate. This may include potentially a warning
through to a complete revocation of programme
access. nary actions, as appropriate. This may
includepotentially a warning through to a complete
revocationof programme access.
EMERITUS

GENERAL
REQUIREMENTS
Exclusions
Here are the conditions which may cause you to be
excluded from the programme
1. Failure to meet the minimum program
requirements
2. Failure to respond to formal warnings regarding
payment of tuition fees
3. Failure to adhere to academic standards in
respect to academic integrity
4. Failure to adhere to student code of conduct
requirements i.e., behavioral issues.
5. Any disciplinary issues that compromise the policy
and procedures or the organization's good standing
or that of any of its partners.
The Joint Committee shall review the evidence
presented and make determinations accordingly.
The range of measures may include formal
warnings leading to expulsion from the programme.
After expulsion, you will not be able to
choose/demand a withdrawal from the
programmeand will not be entitled to any refund of
fees nor access to programme material or
evaluation, including the final assignments. Any
expulsion conclusive from a Disciplinary action plan
is not considered as a withdrawal.
EMERITUS
You are permitted to send the Joint Committee a
formal request for an appeal if such an appeal
includes redeeming compassionate and compelling
reasons for the circumstances leading to
programme expulsion. The appeal should be
addressed to the Joint Committee Chair by sending
an email to programmsupport@emeritus.org

GENERAL
REQUIREMENTS
Exclusions
Discrimination based on race, color, sex, gender
identity, sexual orientation, religion, creed, national
origin, age, ancestry, veteran status, disability,
military service, or any other legally protected will
attract disciplinary action against the student
accused and any acting or participating student.
Disciplinary action may include a warning or
expulsion from the programme as decided by the
Academic Committee or any other remedy that may
be warranted based on the circumstances.
EMERITUS

GENERAL
REQUIREMENTS
Inappropriate Behaviour
Inappropriate behavior means shaming or sharing
any words, lines, or remarks against an individual,
caste, creed, or be it with regards to political
matters in their conversations, either diverting away
from the content or relating it with programme
content or leading inappropriate or unwanted topic
with anyone in the online class.
Any unwarranted and unwelcome behavior that
continues after being asked to stop is deemed
inappropriate. Included here is any conduct that
does not suit the situationand may seem rude,
bizarre, or unreasonable. Also included are any
disrespectful or abusive online behaviors. Students
can seek support and report it to the Support Team.
Harassment
Harassment in any form, including race, sex,
sexual orientation, and gender identity,
constitutes inappropriate behavior. As this
programme is delivered online, any use of
images, suggestive emojis, email, telephonic
methods, or any electronic communication used
to provide obscene or harassing messages will
be treated as a serious matter and ordinarily will
result in disciplinary action.
EMERITUS

GENERAL
REQUIREMENTS
Basic Requirements
As this is an online programme, you will need to
ensure that you have access to a computer or laptop
with the minimum system requirements:
Personal computer or laptop
Speakers and microphone: built-in or a USB plugin
or wireless Bluetooth
Webcam: built-in or USB plug-in
Processor: with Dual Core 2Ghz or higher (i3/i5/i7
or AMD equivalent)
RAM: 4 GB or higher • OS: Either MacOS 10.7 or
higher OR Windows 8 or higher
An internet connection: Minimum bandwidth of 3.0
Mbps (up/down)
Browser: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
Zoom software client installed on your
PC/Laptop/Mac
Bandwidth Requirements: The bandwidth used by
Zoom will be optimized for the best experience
based on your network. It will automatically adjust
for 3G, Wi-Fi, or Wired environments.
Bandwidth for Meetings: Minimum
600kbps/1.2Mbps (up/down); Recommended 3.0
Mbps (up/down)
EMERITUS

GENERAL
REQUIREMENTS
Certification
When you meet the Completion Requirments for the
programme, you will be awarded with the digital
completion certificate, subject to no oustanding
payments. Certificates will be issued within six
weeks from the programme end date.
If you choose to leave before the end of the
programme, without completing it, and have not
met the program completion criteria (passing
criteria), no completion certificate will be awarded.
Physical Certificate
No hardcopy certificate will be provided for
certificate courses.
EMERITUS

GENERAL
EMERITUS POLICIES
Privacy Policy
Global Data Protection Office at Emeritus is
committed to maintaining trust, meeting
expectations, and upholding the rights of the
individuals whose personal data we collect by
efficiently protecting their personal data, diligently
complying with the applicable privacy laws,
persistently adhering to the privacy principles, and
conscientiously following the privacy best
practices. We understand the value of personal
data and the significance of its processing in
running our business, and we reinforce our pledge
to remain bound to our obligations of fairness and
transparency while handling personal data and
related operations.
The Privacy Policy only applies to information that
we collect through the Emeritus website (the "Site,"
which consists of all content and pages located
within the Emeritus.com web domain & other
domains that it may control) and does not apply
to information that we may collect from you in
other ways (for example, this policy does not apply
to information that you may provide to us over the
phone, by fax, or through conventional mail).
EMERITUS

GENERAL
EMERITUS POLICIES
Privacy Policy
As a responsible private educational institution,
Emeritus is committed to maintaining a high standard
of confidentiality with respect to the personal data of
our participants, alumni, employees, and faculty in
accordance with the requirements of the Personal
Data Protection Act 2012 (the "PDPA "), Singapore. For
more information about the PDPA, please visit the
Personal Data Protection Commission's website at
http://www.pdpc.gov.sg
Our programmes are delivered to participants from
many different countries – in recognition of this. We
endeavor to process all data in accordance with
principles of internationally accepted best practices
and compliance with the legal provisions relating to
data protection in Singapore. We regularly review our
compliance with the policy contained herein (the
"Policy"), and whenever we receive a formal complaint,
we will contact the person who made the complaint to
attempt to resolve his or her concerns.
EMERITUS
All electronic storage and transmission of personal
data are secured with appropriate security
technologies to safeguard your personal data.
By reading this Policy and submitting any application
or applying for any of our products or services, you
hereby agree to this Policy and consent to our
collection, use, and disclosure of your personal data.
For more information, please visit our site on
https://Emeritus.com/privacy-policy/

THANK YOU