NCSEA Connections Child Support Products & Services Guide 2023
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<strong>Child</strong> support agency needs have evolved significantly<br />
over time. With budgetary pressures, increased caseload,<br />
and high expectations on customer service, child support<br />
agencies have found a need to quickly modernize their<br />
solutions. With Microsoft technology, agencies can:<br />
• Streamline their operations—with integrated business<br />
processes, child support cases can be automated<br />
and simplified.<br />
• Foster collaboration—interested parties across the case<br />
can remain informed and empowered with information—<br />
reduce maintenance and operations costs. The use of the<br />
Microsoft platform can enable reduced time for systems<br />
changes and lower operational cost.<br />
• Provide unparalleled security—with the common security<br />
model and FedR<strong>amp</strong> certification, the Microsoft platform<br />
gives an unparalleled focus on security for agency needs.<br />
Capabilities<br />
Automated Workflows<br />
Leverage the platform to develop complex business process automation driven by<br />
business rules that are triggered by incidents or events.<br />
Workload Management<br />
Monitor, track, and automate workload associated with specific functions such as locate,<br />
establish, and enforce.<br />
Manages High-Volume Transactions<br />
Validate and eliminate the duplicate verifications via a “Most Trusted Source” to<br />
either automatically update the case record or put in pending status awaiting worker<br />
action or validation.