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NCSEA Connections Child Support Products & Services Guide 2023

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<strong>Child</strong> support agency needs have evolved significantly<br />

over time. With budgetary pressures, increased caseload,<br />

and high expectations on customer service, child support<br />

agencies have found a need to quickly modernize their<br />

solutions. With Microsoft technology, agencies can:<br />

• Streamline their operations—with integrated business<br />

processes, child support cases can be automated<br />

and simplified.<br />

• Foster collaboration—interested parties across the case<br />

can remain informed and empowered with information—<br />

reduce maintenance and operations costs. The use of the<br />

Microsoft platform can enable reduced time for systems<br />

changes and lower operational cost.<br />

• Provide unparalleled security—with the common security<br />

model and FedR<strong>amp</strong> certification, the Microsoft platform<br />

gives an unparalleled focus on security for agency needs.<br />

Capabilities<br />

Automated Workflows<br />

Leverage the platform to develop complex business process automation driven by<br />

business rules that are triggered by incidents or events.<br />

Workload Management<br />

Monitor, track, and automate workload associated with specific functions such as locate,<br />

establish, and enforce.<br />

Manages High-Volume Transactions<br />

Validate and eliminate the duplicate verifications via a “Most Trusted Source” to<br />

either automatically update the case record or put in pending status awaiting worker<br />

action or validation.

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