NCSEA Connections Child Support Products & Services Guide 2023

The SMI Difference DIfference
99.99%
companywide
payment
processing
accuracy rate
44M
payments
disbursed totaling
$8.5B
67M
transactions
processed totaling
$12.8B
2M
smiONE
cardholders in 12
states and 13 tribes
30M
IVR calls handled
24
Years’
SDU experience
17
Years’
debit card
experience
(All data from 2022)
“When your reputation rests
with the success of your
partner, you need one that will
go the extra mile to ensure the
success of everyone. SMI goes
that extra mile.”
“The partnership we developed with
SMI several years ago continues to be
a remarkable experience. We chose
SMI because we simply could not find
any other provider that offered all of
the state-of-the-art tools we needed in
one package to improve our small
operation. We value their attention to
detail and appreciate their creative
approach to problem solving. We
applaud their unwavering dedication
and support to the thriving success of
our operation.”
“Since switching to smiONE, our whole
payment process has improved, from
the speed in which we are able to get
payments out to our clients, to the
improvement in our customer service.
Making the change to smiONE was
one of the best business decisions we
made. SMI is always looking for ways
to improve their services, while
continually helping us improve ours.”
“One of the advantages of working
with a smaller company, especially a
family operated business, is the
responsiveness and access you have
to all levels of management. Once you
are a client of SMI, your SDU is treated
as the top priority - with responses to
e-mails or phone calls occurring in
hours, not days, and problems, in most
situations, resolved before you know
that they've occurred.”
“From day one, the entire SMI team
has been invested in the success of
our child support program, making
sure we’re delivering the best possible
SDU and Payment Card services
available. SMI’s cost-effective solutions
for child support payment processing
and disbursements are timely and
accurate. SMI is transparent and
accountable, and they work hard to
ensure the continuity of outstanding
services.”
“SMI is never status quo; they’re
always reaching for a higher level of
service.” ■