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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

M a y 2 0 2 3 e d i t i o n<br />

The Secret garden<br />

THE COMISKEY GROUP’S NEWEST GEM<br />

FEATURE:<br />

THE DOONAN<br />

GLOBAL LOCAL:<br />

GRANVILLE ISLAND<br />

CRAFTY BUNCH:<br />

AETHER BREWING


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IF YOU ARE GOING TO DRINK - DRINKWISE<br />

This past week, I had the extraordinary pleasure of<br />

addressing a group of members at the Townsville<br />

Liquor Accord group. It was obvious that this group of<br />

hospitality professionals are engaged, passionate and<br />

striving to be a positive influence on their community.<br />

Unfortunately, like other cities and towns around the<br />

state, Townsville experiences their share of community<br />

violence and unruly behaviour. Also like so many other<br />

areas, the licensed venues are often the first to be<br />

singled out as a contributor to these social issues.<br />

The <strong>QHA</strong> have always been committed to doing the<br />

very best we can to be a positive influence on our<br />

communities, and as part of this I was advising the<br />

Townsville members of the Liquor Accord about a new<br />

program that <strong>QHA</strong> have partnered with DrinkWise to<br />

deliver in Townsville, Cairns and Mt Isa.<br />

A<br />

precinct.<br />

Most of you will have come across DrinkWise before.<br />

They are a very successful group that promote a<br />

responsible and safer drinking culture in Australia.<br />

For those of you that are AFL (and lots of other sport)<br />

fans, you regularly see DrinkWise as part of gameday<br />

to spread the message of having a good time in a<br />

responsible manner.<br />

At the <strong>QHA</strong>, we have worked with DrinkWise to give<br />

members a new two-stage campaign around respect<br />

in the premises and the promotion of the responsible<br />

consumption of alcohol. Importantly, this campaign<br />

looks great and is not ‘parental’ or ‘governmental’ in<br />

feel. DrinkWise are specialists at communicating to<br />

their markets.<br />

The second campaign is the ‘Never have I ever’<br />

campaign which runs through venues to address<br />

the growing concern of mental health issues being<br />

displayed through the misuse of alcohol. With the use<br />

of QR codes and near field communication (NFC),<br />

patrons can link directly to support services beyond<br />

the venue.<br />

As I have said many times, <strong>QHA</strong> members can impact<br />

what happens on their licensed footprint and hopefully<br />

some of these key messages can contribute to the<br />

broader social solutions that we are working towards<br />

with government, the Queensland Police Service and<br />

other community groups. Expect<br />

to see this up north soon!<br />

BERNIE HOGAN<br />

<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />

<strong>QHA</strong> REVIEW | 3


FEATURE:<br />

THE DOONAN<br />

q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

M a y 2 0 2 3 e d i t i o n<br />

THE COMISKEY GROUP’S NEWEST GEM<br />

GLOBAL LOCAL:<br />

GRANVILLE ISLAND<br />

CRAFTY BUNCH:<br />

AETHER BREWING<br />

The Secret garden<br />

o u r c o v e r :<br />

The Doonan,<br />

supplied by The<br />

Comiskey Group<br />

3 EDITOR’S LETTER<br />

7 CONTRIBUTORS<br />

M a y 2 0 2 3 e d i t i o n<br />

<strong>QHA</strong><br />

Level 14, 270 Adelaide Street<br />

Brisbane, Queensland 4000<br />

GPO Box 343<br />

Brisbane, Queensland 4001<br />

Phone: 07 3221 6999<br />

1800 177 594<br />

Fax: 07 3221 6649<br />

Web: www.qha.org.au<br />

Email: info@qha.org.au<br />

Office Hours<br />

8.30am – 5.00pm Monday to Friday<br />

President<br />

Mr Richard Deery<br />

Senior Vice President<br />

Mr Matthew Coorey<br />

Vice Presidents<br />

Mr Brad Fitzgibbons<br />

Ms Mel Tait<br />

Mr Sam Ingham-Myers<br />

Secretary/Treasurer<br />

Ms Rachel Johnson<br />

6 NEWS<br />

18 FEATURE<br />

THE DOONAN<br />

36 GLOBAL LOCAL<br />

GRANVILLE ISLAND<br />

48 ACCOMMODATION UPDATE<br />

50 TOP DROP<br />

52 CRAFTY BUNCH<br />

AETHER BREWING<br />

62 TRADE DIRECTORY<br />

64 PARTNERS & CORPORATE MEMBERS<br />

Chief Executive and Editor<br />

Mr Bernie Hogan<br />

www.qha.org.au<br />

<strong>QHA</strong> REVIEW | 4<br />

<strong>QHA</strong> REVIEW is published by the Queensland<br />

Hotels Association ABN 54 878 166 941.<br />

All information is correct at time of going to press.<br />

The publishers cannot accept responsibility for<br />

errors in articles or advertisements, or unsolicited<br />

manuscripts, photographs or illustrations.<br />

The opinions and words of the authors do not<br />

necessarily represent those of the publisher. All<br />

rights reserved. Reproduction in part or whole is<br />

strictly prohibited without prior permission.<br />

EDITORIAL & ADVERTISING<br />

For all editorial and advertising queries:<br />

Simon Cross 0413 698 630<br />

qhareview@qha.org.au


DAMIAN STEELE<br />

<strong>QHA</strong> Deputy Chief<br />

Executive<br />

A hospitality industry<br />

professional with over<br />

30 years’ experience<br />

in liquor, gaming and<br />

operations. Damian<br />

has a strong focus<br />

on compliance and<br />

legislation.<br />

THERESE KELLY<br />

<strong>QHA</strong> Training Manager<br />

An experienced VET<br />

sector professional,<br />

Therese manages<br />

the <strong>QHA</strong> Training<br />

department and is<br />

responsible for the<br />

development and<br />

delivery of quality training<br />

for <strong>QHA</strong> members and<br />

other hospitality venues.<br />

PAUL ST JOHN-WOOD<br />

<strong>QHA</strong> Membership<br />

Officer<br />

Paul is the face of the<br />

Association to many<br />

<strong>QHA</strong> members as he<br />

travels the length and<br />

breadth of the state<br />

visiting, advising and<br />

assisting publicans.<br />

CURT SCHATZ<br />

Managing Partner,<br />

Mullins<br />

With over 30 years’<br />

experience in property,<br />

liquor and gaming law,<br />

Curt is recognised<br />

as a leader in this<br />

field. He advises pub,<br />

club, nightclub,<br />

restaurant, resort and<br />

accommodation venue<br />

owners and operators.<br />

THE HON SHANNON<br />

FENTIMAN MP<br />

Attorney-General and<br />

Minister for Justice<br />

Shannon Fentiman<br />

is the Labor member<br />

for Waterford in the<br />

Queensland Legislative<br />

Assembly. She is also<br />

the Minister for Women<br />

and the Minister for the<br />

Prevention of Domestic<br />

and Family Violence.<br />

VICTORIA THOMSON<br />

Commissioner for<br />

Office of Liquor and<br />

Gaming Regulation<br />

Queensland<br />

Victoria is responsible<br />

for the regulatory policy<br />

and strategic direction<br />

of product safety,<br />

licensing, compliance<br />

and enforcement<br />

activitiestoprotect market<br />

integrity and keep<br />

Queenslanders safe.<br />

JUDY HILL<br />

<strong>QHA</strong> Accommodation<br />

Division Manager<br />

As a professional advocate<br />

for the accommodation<br />

sector of the hotel<br />

industry, Judy advises and<br />

represents members on<br />

matters including tourism<br />

legislation, marketing<br />

strategy, risk management<br />

and airline regulation.<br />

ISABELLA<br />

CROMBIE-TAIT<br />

Employment<br />

Relations Advisor<br />

Isabella understands<br />

the complexities HR<br />

personnel and employers<br />

often face in managing<br />

the workplace.<br />

Isabella has business<br />

qualifications and is<br />

currently completing a<br />

Graduate Certificate in<br />

Employment Relations.<br />

<strong>QHA</strong> REVIEW | 5


NEWS<br />

A BALLISTIC COMEBACK<br />

BALLISTIC BEER CO HAS AVOIDED LIQUIDATION ON ACCOUNT OF A GROUP OF NEW INVESTORS AND WILL<br />

CONTINUE TO BREW THEIR APPROACHABLE, INNOVATIVE AND WELL-BALANCED BEERS.<br />

<strong>QHA</strong> REVIEW | 6<br />

After Ballistic unfortunately went into voluntary<br />

administration in January, existing shareholders<br />

and investors including The Catchment Brewing Co<br />

swooped in to lend a helping hand and secure a future<br />

for one of the top craft beer brands in Queensland.<br />

Catchment, an independent brewery in Brisbane’s<br />

West End, will take a majority share in the business<br />

under this arrangement, including Ballistic’s four<br />

breweries located at Bargara Beach, Airlie Beach,<br />

Springfield and Salisbury. CEO of Catchment, Matthew<br />

Newberry, is assuming the group CEO role and taking<br />

a seat on the Ballistic board.<br />

Founder of Ballistic, David Kitchen, will remain as a<br />

shareholder and strategic advisor while new investors<br />

will manage the brand, venue revitalisation, marketing,<br />

wholesale, distribution and additions to Ballistic’s<br />

national opportunities.<br />

Ballistic has achieved significant growth as a beloved,<br />

independent and multi-award-winning brewery since<br />

it was founded in 2015. The company is extremely<br />

grateful to its staff, who continued to work diligently,<br />

and the broader community for their constant support<br />

during what has been a difficult time for the brand and<br />

the wider craft brewing industry.<br />

“We are confident that, with the capital injections from<br />

our partners and strategic input to the plans we have<br />

been working on, we will see Ballistic remain a large,<br />

relevant and popular craft beer brand in the Australian<br />

craft beer Industry,” David said.<br />

The company is thankful for the strong community<br />

backing and support for the development and<br />

distribution of the Ballistic products and are working<br />

hard to retain as many jobs as possible for its staff.<br />

With the support of its suppliers and new investors,<br />

the brand looks forward to a bright future.<br />

Catchment has a shared independent brewery ethos<br />

with Ballistic and views the company and its team as<br />

a major asset. The company has seen rapid growth<br />

in Queensland’s craft beer market from its humble<br />

beginnings in West End, with the brand acquisitioning<br />

Darling & Co in Paddington from Australian Venue Co<br />

in 2021 and acquiring Fortitude Brewing Co’s business<br />

and brands in 2022.<br />

Matthew Newberry said in conjunction with the<br />

aggressive growth plans of the Catchment, Fortitude<br />

and Noisy Minor brands, he believes that Ballistic<br />

will add value to their portfolio and offer a truly<br />

independent Queensland craft beer company with a<br />

terrific suite of brands and venues moving forward.<br />

“We will be retaining as many of the Ballistic team<br />

and breweries as we can. Our aim is to preserve<br />

Queensland jobs. Keeping the Ballistic brand alive is<br />

important for the Ballistic founders and shareholders<br />

as well as the Queensland and national craft beer<br />

industry.<br />

“We are excited to be working with the Ballistic team<br />

and synergising the Catchment, Fortitude, Noisy<br />

Minor and Ballistic Brands while bringing them to<br />

the Queensland and national craft beer marketplace.<br />

Shared intellectual property, sales and marketing,<br />

management, finance, administration, brewing<br />

capacity wholesale reach and venue management will<br />

make all businesses stronger into the future,” he said.


NEWS<br />

<strong>QHA</strong> REVIEW | 7


NEWS<br />

The Star’s Head of Sustainability Amanda Visser;<br />

Odonata Foundation CEO, Sam Marwood;<br />

The Star Gold Coast Executive Chef, Uday Huja.<br />

THE STAR FARM<br />

IT’S QUITE A HOPEFUL THING TO SEE AN INCREASING NUMBER OF HOSPITALITY CHAINS PLACE MORE<br />

IMPORTANCE IN SUSTAINABILITY, AND ITS EQUALLY FASCINATING TO SEE THE CREATIVITY AND INNOVATION<br />

THAT GOES INTO ECO-CONSCIOUS PROJECTS IN THE INDUSTRY – FOR EXAMPLE, THE STAR ENTERTAINMENT<br />

GROUP’S PLANS FOR A CARBON FARM IN QUEENSLAND.<br />

<strong>QHA</strong> REVIEW | 8<br />

In February the resort company announced it secured<br />

170 hectares of farmland near Gympie for its first<br />

carbon credits project, Corymbia, which is planned to<br />

offset The Star’s carbon emissions while supporting<br />

biodiversity and native forest regeneration.<br />

The project, which is named after the genus of<br />

bloodwood trees found in the area, will include<br />

partnerships with local farmers, a nature-based farm<br />

and widescale tree planting to support koalas and<br />

other endangered species.<br />

The Star’s head of sustainability, Amanda Visser,<br />

said it has taken two years to bring the project to life<br />

as an extension of its sustainability strategy, which<br />

will directly bolster the company’s target of net-zero<br />

emissions for wholly owned and operated properties<br />

by 2030.<br />

“We will be planting over 100,000 native trees over the<br />

next five years to not only generate Australian carbon<br />

credit units but also to establish a koala sanctuary and<br />

create habitats for local endangered species.<br />

“We have completed initial biodiversity assessments to<br />

ensure this regeneration project supports local native<br />

forest cover and we can measure the impact we are<br />

having over time,” she said.<br />

For those that don’t know, carbon credit units are<br />

obtained after a company compensates for their<br />

emissions through environmental projects. Generally<br />

speaking, one credit ‘balances out’ the emission of<br />

around one tonne of carbon dioxide, or its equivalent<br />

in various greenhouse gases.<br />

As seen time and time again in the hospitality industry,<br />

implementing these kinds of carbon offsetting projects


LATEST & GREATEST<br />

“THE STAR ENTERTAINMENT GROUP HAS DEMONSTRATED REAL DEDICATION TO INNOVATIVELY<br />

SUPPORTING ENVIRONMENT AND COMMUNITY, OVER AND ABOVE WHAT IS REQUIRED...<br />

doesn’t just take careful planning and an ecoconscious<br />

ethos, but also partnerships with experts in<br />

the area of sustainability.<br />

Ahead of the first instalment of native tree planting<br />

set to begin in August, The Star has broadened<br />

Corymbia with the guidance of native tree regeneration<br />

specialists, Noosa Landcare, and the Odonata<br />

Foundation, an environmental charity empowering<br />

Australians to save threatened wildlife, reverse climate<br />

change and increase biodiversity.<br />

Odonata’s CEO, Sam Marwood, said organisations<br />

can use their carbon offset priorities as the driver to do<br />

something that adds incredible value to the business,<br />

people and communities with no real additional costs.<br />

“The Star Entertainment Group has demonstrated real<br />

dedication to innovatively supporting environment and<br />

community over and above what is required.<br />

“It has been a couple of years of collaborative<br />

planning. Along with the strategic and commercial<br />

aspects, it’s been outstanding how much engagement<br />

there has been on the detailed aspects of the project,<br />

like how to select the right trees to attract koalas<br />

and how best to help threatened species, improve<br />

biodiversity and river health and work alongside local<br />

communities.”<br />

Amanda said working with Odonata has also directed<br />

and strengthened The Star’s commitment to local<br />

farmers and regenerative agriculture by exploring the<br />

use of produce grown across the region and on the<br />

farm for the company’s hotels, restaurants and bars.<br />

“The bigger picture is to fully engage our teams in<br />

sustainable agriculture and biodiversity education and<br />

it’s already creating great interest,” she said.<br />

The plan for Corymbia is to rewild three hectares<br />

for every hectare The Star operates across its three<br />

resorts in Sydney, Brisbane and the Gold Coast. The<br />

company’s vision for the project is to create a naturebased<br />

farming practice that will allow them to plant<br />

trees, engage their team in regeneration education and<br />

create koala habitat while continually seeking guidance<br />

from experts and partners as they progress.<br />

The Star Gold Coast Executive chef, Uday Huja, who<br />

has visited the farm and other nearby properties, said<br />

it’s every chef’s dream to have a farm.<br />

“Having a direct touchpoint from planting to harvesting<br />

not only provides endless inspiration but a deep<br />

understanding of what is best practice in farming<br />

and agriculture and how that directly connects with a<br />

culinary product,” he said.<br />

It was in 2022 that The Star redeveloped its approach<br />

to sustainability and commenced the development of<br />

a new strategic roadmap, action plan and a series of<br />

targets towards 2023. The new plan focussed on three<br />

pillars – responsibility, environment and people, with<br />

the pathway to the company’s 2030 net-zero target<br />

also including energy efficiency initiatives, onsite solar<br />

and offsite renewable electricity.<br />

The Star Entertainment Group’s Managing Director<br />

and CEO, Robbie Cooke, said Corymbia is a further<br />

demonstration of The Star’s ambition to develop and<br />

operate socially, environmentally, and economically<br />

sustainable destinations.<br />

“As an organisation, we’re committed to delivering<br />

positive impacts on the communities and cities in<br />

which we operate. Corymbia is the evolution of our<br />

wider sustainability strategy and will help us achieve<br />

our goals.”<br />

“We look forward to unveiling further announcements<br />

about this exciting and innovative project in the near<br />

future,” he said.<br />

<strong>QHA</strong> REVIEW | 9


NEWS<br />

WINNING AT WINE<br />

FROM HIGH-BROW WINE EXPERTS TO CASUAL WINE ENJOYERS, SOMMELIERS ALL OVER THE COUNTRY<br />

ARE PUTTING FORWARD THEIR EXQUISITE BEVERAGE LISTS TO BE PART OF THE 30TH ANNIVERSARY OF<br />

AUSTRALIA’S WINE LIST OF THE YEAR AWARDS.<br />

<strong>QHA</strong> REVIEW | 10<br />

The program is an invitation for venue owners from<br />

all walks of life to be rewarded for the enormous<br />

investment in time, skill and resources that go into<br />

developing quality wine lists. They also recognise and<br />

pay tribute to the dedication and talent of the teams,<br />

cellars and individuals who produce wine and create<br />

lists for Australia’s best hotels, pubs and restaurants.<br />

Entries for all categories in the prestigious wine and<br />

beverage list recognition program were opened on 3<br />

April and closed on 15 April, with the awards being<br />

presented in Sydney on 25 September. Australia’s<br />

Wine List of the Year Founder, Rob Hirst, said it’s<br />

wonderful that the awards are in their 30th year.<br />

“Looking back at the winners and entries over the last<br />

30 years shows the incredible evolution that’s taken<br />

place across the Australian hospitality sector. The<br />

quality continues to grow every year and now reaches<br />

beyond restaurants into hotels, pubs and wine bars<br />

across every corner of the continent. I am thrilled we’ll<br />

be marking this 30th anniversary with an even bigger<br />

and better awards program.”<br />

Alongside Tucker Seabrook and his late wife, Judy<br />

Hirst, Rob founded the awards program in 1993 to<br />

celebrate the depth of talent, dedication and sheer<br />

commitment in building and maintaining great wine<br />

lists.<br />

The independent judging panel includes 30 highly<br />

respected local and international masters of wine,<br />

including sommeliers, expert wine communicators,<br />

previous winners and Sommeliers Australia<br />

representatives. Each are tasked with assessing all<br />

lists big and small, which are ranked from one to three<br />

glasses. The best of the best are then in contention<br />

to win best in state/territory, type of trade, category<br />

awards and, of course, Australia’s Wine List of the<br />

Year.<br />

For the category awards, entrants can submit their lists<br />

in a diverse range of categories such as Best Listing<br />

of Wines by the Glass, Best Food and Wine Matching,<br />

Best New, Best Small and also beverage specialities<br />

and lists showcasing the wines from specific regions.<br />

2022 was an exciting year for the awards, as it was the<br />

first physical event after the easing of Covid restrictions<br />

and received a record number of entries from across<br />

Australia. Importantly, the awards have been influential<br />

in raising the public’s interest and appreciation of fine<br />

wine and beverage lists while promoting awareness of<br />

each year’s entrants and winners.


NEWS<br />

READY FOR TAKE OFF<br />

Archer Brewing touches down in Brisbane’s<br />

Wilston with a strikingly coloured aircraft hangar<br />

venue and some soaring beers.<br />

Since 2017, Lucy and Stuart Martin have<br />

been crafting beers for multiple Queensland<br />

breweries. Now, the couple have started their own<br />

independent beer business in the form of Archer<br />

Brewing.<br />

Archer Brewing’s fleet of beers contain 100%<br />

Australian and local ingredients and feature a lager,<br />

pilsner, pale ale, IPA and their Queensland pale ale<br />

(QPA). All of their beers are available on tap at their<br />

new brewery on Newmarket Road, Wilston.<br />

As someone who grew up on a farm, Stuart Martin<br />

is passionate about keeping his carbon footprint<br />

low and providing fresh, clean food to compliment<br />

his beers. The brand’s newly released QPA has<br />

one of the lowest carbon footprints available on<br />

the beer market, with 100% of its ingredients<br />

coming from within 150km of the brewery.<br />

Archer Brewing’s kitchen, Elements at Archer, just<br />

opened recently and is the next piece of the puzzle<br />

for the emerging craft beer brand.<br />

TREASURED TINNIES<br />

YES, COLLECTABLE BEER CANS ARE TOTALLY A THING.<br />

ESPECIALLY IN TOWNSVILLE, WHICH IS UP THERE<br />

AS ONE OF AUSTRALIA’S TOP THREE POSTCODES FOR<br />

PURCHASING ONLINE COLLECTABLE TINNIES IN 2022.<br />

Charmingly released on Beer Can Appreciation<br />

Day on January 24 – data from eBay Australia has<br />

revealed Townsville in North Queensland, Carnarvon<br />

in Western Australia and Goulburn in New South<br />

Wales topped the list of beer-can collectors last year.<br />

The data shows the most expensive collectable<br />

beer can sold in 2022 was the highly desirable<br />

West End Stout can, selling for just under $500.<br />

This was followed by the 1985 Fosters Melbourne<br />

Cup can which sold for just over $425. That’s some<br />

expensive sips.<br />

<strong>QHA</strong> REVIEW | 11


NEWS<br />

PUNTING PLASTICS<br />

HOTEL STAPLES SUCH AS MINI SHAMPOO BOTTLES OFTEN FLY UNDER THE RADAR IN THE GRAND SCHEME OF<br />

PHASING OUT SINGLE-USE PLASTICS, WHICH IS WHY PLASTIC FREE PLACES IS NOW REACHING OUT TO HOTELS<br />

AND TOURISM PROVIDERS TO HELP WITH SUSTAINABLE SOLUTIONS IN VENUES ACROSS QUEENSLAND.<br />

As of last month, the free program that has helped<br />

restaurants and cafés in regional Queensland eliminate<br />

more than 8.2 million pieces of single-use plastics is<br />

now expanding into the hotel and tourism industry.<br />

In addition to tapping into a new area of hospitality,<br />

the program is also branching out into the south-east<br />

corner of Queensland and assisting venues in the key<br />

tourism regions of Wide Bay, Mackay, Isaac and the<br />

Whitsundays.<br />

Plastic Free Places is a $1.6 million program that<br />

can be implemented in any community and is run in<br />

partnership with the government and the Boomerang<br />

Alliance – a not-for-profit organisation working on<br />

waste minimisation and recycling in Australia. The<br />

program builds on the government’s five-year roadmap<br />

to phase out a number of single-use plastics across<br />

the state, as seen with the recent bans on single-use<br />

plastic straws and bags.<br />

Minister for the Environment, The Hon Meaghan<br />

Scanlon MP, joined the Boomerang Alliance in April<br />

to announce the rollout of Plastic Free Places to<br />

hospitality venues in Brisbane, Logan, Ipswich, Gold<br />

Coast, Sunshine Coast, Moreton Bay and Redlands<br />

as well as hotels and other accommodation providers<br />

across Queensland. Ms Scanlon said more than 600<br />

businesses in the state have proven that eliminating<br />

single-use plastics can be done.<br />

“We know the harm these types of plastic can cause –<br />

we’ve seen plastic bags in Sunshine Coast waterways<br />

from 30 to 40-years-old.<br />

“Some businesses might already have measures in<br />

place, some might not. This free program is about<br />

helping business owners either get started or take it to<br />

the next level.<br />

“The majority of Queenslanders are already taking<br />

steps to cut out single-use plastics, and together with<br />

many business owners they want to see it cut out from<br />

the places they dine, shop and stay at,” she said.<br />

Considering more then 85% of contamination in iconic<br />

Queensland destinations such as the Great Barrier<br />

Reef is caused from microfibres and plastics in the<br />

water, the reduction of single-use plastics in hotels and<br />

pubs is vital in protecting environments visited heavily<br />

by tourists.<br />

Boomerang Alliance Campaign Manager Toby<br />

Hutcheon said in the past four years, the Plastic Free<br />

Project has proved that, by establishing good working<br />

relationships with hospitality businesses and providing<br />

helpful advice on packaging, they can eliminate<br />

problem plastics from use.<br />

“This expansion means that the project can be<br />

active across South-East Queensland and help local<br />

businesses in the way that we have achieved in other<br />

regions of the state.<br />

“Hotels and cafés can play a big part in helping<br />

Queenslanders make the switch away from disposable<br />

packaging,” she said.<br />

<strong>QHA</strong> REVIEW | 12


LATEST NEWS & GREATEST<br />

NOT THIS TIME<br />

WHILE THE EUROPEAN UNION WAS SUCCESSFUL IN LIMITING AUSTRALIA’S USE OF THE TERM ‘CHAMPAGNE’,<br />

THEIR MOST RECENT ATTEMPT AT RESTRICTING THE COUNTRIES USE OF ‘PROSECCO’ WASN’T SO LUCKY.<br />

<strong>QHA</strong> REVIEW | 14<br />

Geographic indicators, or protections put in place for<br />

the names of certain foods and drinks, are the reason<br />

why local Australian winemakers lost the right to call<br />

their sparkling wine ‘Champagne’ in 2010.<br />

After the European Union recently tried to claim<br />

‘Prosecco’ as a geographical indicator as well, new<br />

research from Australian universities have confirmed<br />

that the wine is indeed named after a grape variety, not<br />

a geographical location in Italy.<br />

The report is the culmination of five years’ worth of<br />

research by Professor of Law Mark Davison at the<br />

Faculty of Law at Monash University in conjunction<br />

with Macquarie University, and demonstrates<br />

indisputable historical proof that Prosecco is a grape<br />

variety dating back as far as the 1700s.<br />

It also highlights the broad international recognition<br />

of such and shines a light that in 2009, the Italian<br />

Government and European Union were unjustified in<br />

changing the Prosecco grape variety to ‘Glera’ and<br />

then expanding the Prosecco region to include a town<br />

of the same name.<br />

Professor Davison simply said the evidence speaks for<br />

itself.<br />

“Prosecco has been recognised as the name of<br />

a grape for centuries, but not as a geographical<br />

indication. Protecting the term as a geographical<br />

indication is a cynical attempt to avoid competition<br />

from Australian wine producers,” he said.<br />

This is brilliant news for Australian winemakers, as<br />

losing the right to use the term ‘Prosecco’ would<br />

create an incredible blow to the $200 million Prosecco<br />

business in Australia with the grape being grown in 20<br />

regions nationwide.<br />

In an effort to give the Australian wine industry,<br />

stakeholders and the public a say on proposed, new<br />

and updated European Union geographical indicators,<br />

the Australian government opened a public objections<br />

process over the matter.<br />

Chief Executive Officer of Australian Grape and Wine,<br />

Lee McLean, said this report confirms the importance<br />

of making sure the government receives as many<br />

submissions into this process as possible.<br />

“The risks of banning the ability of our industry to use<br />

well-established grape variety names are significant<br />

and have the potential to cause widespread damage<br />

to our sector and the regional communities it<br />

underpins,” he said.


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win a FREE<br />

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NEXT<br />

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11 JULY 2023<br />

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Receive invaluable insights from industry leaders to increase<br />

profitability at your venue, providing you with tangible ideas on<br />

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WORK ON YOUR<br />

B U S I N E S S<br />

NOT JUST IN IT


LATEST AND GREATEST<br />

The Osbourne Hotel, Fortitude Valley<br />

LIVEN IT UP<br />

IN THE MODERN HOSPITALITY INDUSTRY, PLANTS ARE ESSENTIAL ELEMENTS THAT BENEFIT ARCHITECTURE,<br />

INTERIOR DESIGN AND VISITOR WELLBEING, AND SHOULD BE KEPT IN MIND WHEN SPRUCING UP A HOTEL OR PUB.<br />

<strong>QHA</strong> REVIEW | 16<br />

This month, we are featuring The Doonan – the<br />

glorious new addition to The Comiskey Group’s<br />

portfolio that’s making waves due to its lush décor and<br />

significant ties with nature. Now more than ever plants<br />

are making a big statement in hotels and pubs, with<br />

the trend of leafy interiors continuing to make itself<br />

known as people crave more contact with nature after<br />

years of on-and-off lockdowns.<br />

Plants are seen to thrive everywhere in modern<br />

accommodation and hospitality and are favoured not<br />

only because they add character and atmosphere to<br />

a space, but also improve the overall health, wellbeing<br />

and productivity of staff and guests.<br />

A University of Technology Sydney study provided<br />

measurable evidence on how plants clear the air<br />

and calm the mind. According to them, over 80% of<br />

Australians live in urban areas, spending 90% of their<br />

time indoors where the air pollution is 2 to 10 times<br />

higher. The study confirmed that indoor plants can<br />

raise spirits and reduce feelings of stress and fatigue<br />

by removing pollutants such as CO2, cleansing stale<br />

air and minimising symptoms such as headaches, sore<br />

eyes, loss of concentration and feelings of stuffiness.<br />

This is perhaps why we are all naturally drawn to the<br />

harmonious, peaceful company of plants – so much so<br />

that there is an entire industry dedicated to perfectly<br />

replicating them in plastic, which is quite a strange<br />

thing when you think about it.


LATEST AND GREATEST<br />

While plastic plants may seem an easy alternative<br />

to the care of a living being, the thing about artificial<br />

foliage is they can look cheap, dirty and unpleasant,<br />

especially in areas of hospitality where cleanliness,<br />

atmosphere and first impressions are everything.<br />

They are also full-on dust magnets. While real plants<br />

naturally purify the air, fakes naturally contaminate<br />

it. This isn’t only a problem for a patron’s health in<br />

general, but also for a venue’s look (we have all seen<br />

plastic plants covered in a thick, furry mass of grey).<br />

Considering this, watering the real thing every now<br />

and then sure beats allocating time to wipe down<br />

countless plastic leaves and stems.<br />

Not only are plants healthy and uplifting things, but<br />

they also act as handy pieces of art that break up<br />

cold spaces and create interest. Just like art, plants<br />

are varied in colour, shape, size and personality and<br />

will suit any hospitality aesthetic and space including<br />

common rooms, bedrooms, bathrooms and dining<br />

areas.<br />

While venues obviously shouldn’t be expected to<br />

create elaborate gardens and ecosystems with<br />

pollinators like The Doonan, even the inclusion of a<br />

singular potted succulent next to an entrance will<br />

make a noticeable difference to the look and feel of a<br />

hotel and pub. Listed below are some plants picked<br />

specifically for their low maintenance, accessibility,<br />

love of the indoors and tolerance of the Queensland<br />

climate.<br />

DEVIL’S IVY<br />

Epipremnum aureum<br />

Full of personality and resilient to infrequent watering<br />

and neglect, this leafy trailing vine is ideal to place in<br />

a main lobby area where it can explore and tangle<br />

itself around objects such as a feature wall or desk.<br />

Not only is it beautiful and fun to look at, but it’s also<br />

tolerant of low natural light and only requires watering<br />

about once a week.<br />

ZANZIBAR GEM<br />

Zamioculcas<br />

Graceful and lush with thick stems, these plants<br />

are often mistaken as plastic due to how shiny and<br />

perfectly oval their leaves look. Their full, boubous<br />

shape is due to their ability to hold lots of water, so<br />

they are extremely hardy and only need to be watered<br />

once every couple of weeks as long as they have<br />

some indirect natural light.<br />

SWISS CHEESE PLANT<br />

Monstera deliciosa<br />

A favourite for its unique look and incredible resilience,<br />

the plant is ideal for indoor spaces and brings a<br />

luxurious, relaxed feel to any space with its large,<br />

beautifully shaped leaves. It is a perfect addition to any<br />

Queensland venue as it thrives in humid environments<br />

with indirect natural light.<br />

MADAGASCAR DRAGON TREE<br />

Dracaena<br />

marginata<br />

This plant is<br />

known as one<br />

of the easiest indoor<br />

plants to maintain and can grow<br />

up to two metres indoors – perfect for<br />

making a statement in a main lobby area. The<br />

Dragon Tree has thin tufts of leaves with a<br />

beautifully shaped trunk. It favours<br />

bright conditions and only<br />

needs enough water to<br />

keep the soil moist.<br />

FIDDLE LEAF FIG<br />

Ficus lyrata<br />

A plant known for its large, glossy leaves and<br />

sculptural nature. It is perfect for placing<br />

in a large pot and softening cold spaces.<br />

The Fiddle Leaf Fig is right at home in<br />

Queensland’s climate, as they need to be kept<br />

steadily moist and in a warm room with bright<br />

filtered light where possible.<br />

<strong>QHA</strong> REVIEW | 17


FEATURE<br />

THE SECRET<br />

GARDEN<br />

TUCKED AWAY IN THE SCENIC NOOSA<br />

HINTERLAND AND DELICATELY ENSCONCED<br />

IN GREENERY IS THE COMISKEY GROUP’S<br />

NEWEST GEM OF THE QUEENSLAND<br />

HOSPITALITY INDUSTRY – THE DOONAN.<br />

<strong>QHA</strong> REVIEW | 18<br />

We all know them by now – the familyowned<br />

Brisbane company responsible<br />

for such cherished venues as Sandstone<br />

Point Hotel and Eatons Hill Hotel. The<br />

Comiskey Group’s ability to seamlessly<br />

blend style, function and entertainment<br />

while highlighting the beauty of<br />

Queensland’s environment is what makes<br />

their venues so renowned in the industry<br />

– and The Doonan is certainly no different.<br />

Having partnered with Noosa locals, longtime<br />

friends and hospitality veterans, Josh<br />

Jones and Neville Allen, The Comiskey<br />

Group were able to open The Doonan<br />

with confidence that together, the team<br />

would be able to pull off something very<br />

special for the community.<br />

Toni Forrest, group marketing manager<br />

of The Comiskey Group, justified their<br />

confidence after she said The Doonan<br />

has received an unprecedented amount<br />

of support from the community, with lunch<br />

and dinner reservations being almost fully<br />

booked for two months in advance.<br />

WORDS: AMBER O’DELL<br />

PHOTO: AXIS PRODUCTIONS AU


FEATURE<br />

<strong>QHA</strong> REVIEW | 19


FEATURE<br />

“Prior to opening, the venue had over 4,000 people<br />

sign up to be notified when bookings were available<br />

– it was a highly anticipated opening. The hotel has<br />

received rave reviews online and has been wellreceived<br />

by locals who seem to be ecstatic to have a<br />

new venue to enjoy closer to home.<br />

“Time and time again, the main topic brought up<br />

by visitors is the venue’s unique character and<br />

atmosphere which was a major focus from the very<br />

start of the development,” she said.<br />

The building’s exterior is certainly one of the first<br />

things mentioned when discussing The Doonan. The<br />

feel of the venue pays tribute to the land’s rich history,<br />

where a German restaurant with a landmark red<br />

roof and a traditional German-style façade originally<br />

stood. The iconic building still exists but has been<br />

fit-out with the venue’s signature design aesthetic,<br />

showcasing the homely textures of exposed brick<br />

and timber combined with thriving greenery.<br />

Plants, hanging lights and olive trees adorn every<br />

nook and cranny of the venue, making it feel more<br />

like a boutique plant nursery than a pub. Toni said it<br />

was very important for The Doonan to enhance its<br />

lush surroundings, as the venue was always intended<br />

to celebrate its location and community with a focus<br />

on local produce and leafy surrounds.<br />

<strong>QHA</strong> REVIEW | 20


“GIVING VISITORS A TASTE OF THE FOOD<br />

AND OUTDOOR LIFESTYLE SO CHERISHED<br />

IN QUEENSLAND IS SO IMPORTANT. THE<br />

VENUE OFFERS A UNIQUE ALFRESCO DINING<br />

EXPERIENCE IMMERSED IN GREENERY, AND THE<br />

MENU ITSELF TAKES ADVANTAGE OF THE FRESH<br />

HOME-GROWN HERBS ON THE PROPERTY...<br />

<strong>QHA</strong> REVIEW | 21


FEATURE<br />

<strong>QHA</strong> REVIEW | 22<br />

The Comiskey family


FEATURE<br />

“Giving visitors a taste of the food and outdoor<br />

lifestyle so cherished in Queensland is so important.<br />

The venue offers a unique alfresco dining experience<br />

immersed in greenery, and the menu itself takes<br />

advantage of the fresh home-grown herbs on the<br />

property.<br />

“The old building is the only fully indoor space at the<br />

venue but is surrounded by striking structures. Soft<br />

archways of recycled brick and pointed ceilings offer<br />

protection from the elements, and the absence of<br />

walls allow for an open-plan and unique layout,” she<br />

said.<br />

“The expansion out from the German-style building<br />

features an open-plan alfresco design with plenty<br />

of charm. The Doonan’s owners knew they wanted<br />

to open a venue with plenty of character and took<br />

inspiration from The Farm in Byron Bay and The<br />

Grounds of Alexandria in Sydney,” she said.<br />

Just a stone’s throw from the famously pristine<br />

beaches of Noosa, the location of the property<br />

was obviously a major drawcard for The Comiskey<br />

Group. Of course, all great projects share their own<br />

unique set of difficulties, with the venue’s prime<br />

position seeming to be the root of the development’s<br />

biggest problem.<br />

As addressed by the Director of The Comiskey<br />

Group, Rob Comiskey, the local council struggled<br />

to understand the concept the group presented,<br />

and as such the project ended up in the Planning<br />

and Environmental Court. The process of approval<br />

was very costly for the group and took many years to<br />

resolve, which delayed bringing the venue to fruition.<br />

However, like most things that are hard earned, the<br />

results were clearly spectacular and worthwhile,<br />

with The Doonan’s location being one of its most<br />

remarkable features.<br />

Toni said The Comiskey Group purchased the land<br />

at Doonan 17 years ago due to its great visibility, its<br />

placement on a busy road and it being less than 10<br />

minutes away from the tourism destination of Noosa.<br />

“The group believed the property would not only<br />

become a frequent local hot spot but a tourism<br />

destination within minutes from popular beaches and<br />

hinterland attractions. Its natural surrounds mean the<br />

venue still feels remote and benefits from having lots of<br />

space, plenty of foliage and peace and quiet – all while<br />

being easily accessible for all.<br />

“The Doonan places a strong focus on creating a<br />

location which the tight-knit community can enjoy<br />

and be proud of. Josh and Neville are Noosa locals<br />

themselves, and continually consider what the<br />

community want in their neighbourhood while also<br />

trying to offer something special that they didn’t know<br />

they needed. The pub’s designer landscaping and<br />

striking architecture were carefully engineered to create<br />

a destination worth talking about,” she said.<br />

<strong>QHA</strong> REVIEW | 23


FEATURE<br />

The venue has no shortage of facilities and features,<br />

boasting indoor and outdoor dining, beer gardens,<br />

bars, a pizzeria, ice creamery, cellar door and multiple<br />

function spaces. Toni said The Doonan keeps the<br />

family-friendly experience at the forefront of its<br />

operation, with the venue having expansive lawns for<br />

kids to run around on and a new playground coming<br />

soon.<br />

“It has been said by a visitor that there aren’t<br />

many establishments that are both kid-friendly and<br />

Instagram-worthy – this comment stood out to the<br />

team, who really did aim to provide a space that both<br />

kids and adults could enjoy.<br />

“The venue did not compromise on aesthetics to<br />

accommodate children but cleverly designed a space<br />

that doesn’t compromise on their experience either.<br />

Even the playground will be true to the look and feel of<br />

The Doonan, you won’t see a stock-standard plastic<br />

playground popping up here anytime soon,” she said.<br />

“THE DOONAN ALSO HAS ITS VERY OWN BEE<br />

HIVES ON-SITE MAINTAINED BY BRISBANE-<br />

BASED BEEKEEPERS, A GREEN SOUL.<br />

When dining at the pub, expect nothing short of<br />

environmentally conscious and locally sourced food.<br />

Even the pub’s pizzas are garnished with homegrown<br />

herbs picked from the venue’s thriving planter<br />

boxes. In addition to offering an Italian-inspired dining<br />

experience, The Doonan also delivers a menu full of<br />

pub favourites complete with its own unique flair.<br />

<strong>QHA</strong> REVIEW | 24


FEATURE<br />

Attached to the pub is also a cellar door and<br />

Bottlemart, which stocks all the beverages you’d<br />

expect from a well-established liquor store, from highend<br />

and popular drinks to locally brewed and distilled<br />

products. Separate from the cellar door, the perfect<br />

setting to enjoy a refreshing drink in the garden is the<br />

venue’s bar, which offers premium and local beverages<br />

as well as everyone’s favourite on a hot afternoon –<br />

frozen margaritas.<br />

Toni mentioned the hotel also celebrates local<br />

produce, supporting nearby suppliers including Noosa<br />

Reds, a local grower of truss tomatoes known for<br />

exceptional quality.<br />

“Noosa Reds grow their tomatoes hydroponically in<br />

hothouses in Doonan and produce an array of brightly<br />

coloured, burstingly ripe and full flavoured tomatoes<br />

within walking distance from the venue.<br />

“Should the venue be able to accommodate it, the<br />

pizzeria menu is usually available to walk-ins without a<br />

booking. The Doonan’s pizzas receive plenty of praise<br />

and for good reason. Hand-stretched, rustic-style<br />

pizzas come fresh out of our Marana rotary oven.<br />

“The Doonan also has its very own bee hives on-site<br />

maintained by Brisbane-based beekeepers, A Green<br />

Soul. The colony of resident Australian Native Stingless<br />

Bees not only produce the honey for sale at the venue<br />

but dutifully pollinate crops at The Doonan, creating a<br />

healthy environment and flourishing gardens.<br />

“The bees produce sugarbag honey each year which<br />

visitors can take home! A healthy hive such as the<br />

one on-site may contain up to approximately 10,000<br />

individual bees and generate up to 300 new bees each<br />

day,” she said.<br />

<strong>QHA</strong> REVIEW | 25


FEATURE<br />

What’s truly remarkable about the venue is its care<br />

in showcasing the identity and environment of its<br />

local area – something which The Comiskey Group<br />

just always happens to get right. The Doonan is no<br />

ordinary pub, it’s an experience which celebrates the<br />

community from its outdoor lifestyle to the people<br />

within it and motivates other hotels and pubs in the<br />

industry to break the mould and embrace the land their<br />

venue is placed on.<br />

If you wish to visit Doonan’s secret garden, Toni said<br />

bookings are essential should you wish to order from<br />

the main menu, however, walk-ins for drinks are<br />

usually permitted.<br />

“The Doonan is currently working with a well-known<br />

local event which will likely be hosted at the venue<br />

later this year, keep an eye out for details! The venue<br />

will also be available for function bookings in the near<br />

future,” she said.<br />

<strong>QHA</strong> REVIEW | 26


FEATURE<br />

<strong>QHA</strong> REVIEW | 27


ATTORNEY-GENERAL<br />

The Honourable Shannon Fentiman MP<br />

PREVENTING AND RESPONDING<br />

<strong>May</strong> is Domestic and Family Violence Prevention<br />

Month and this year the Palaszczuk Government is<br />

shining a light on the issue of coercive control.<br />

Domestic and family violence (DFV) is not always<br />

physical violence, it can take many forms. All forms of<br />

domestic and family violence are serious and never<br />

okay.<br />

Coercive control is at the core of DFV. It is a pattern of<br />

behaviours perpetrated against a person to create a<br />

climate of fear, isolation, intimidation and humiliation.<br />

We are committed to criminalising coercive control in<br />

Queensland, with the Domestic and Family Violence<br />

(Combating Coercive Control) and Other Legislation<br />

Amendment Bill 2022 passing earlier this year.<br />

The legislation strengthens laws to address the<br />

patterned nature of coercive control and lays the<br />

foundation to create a standalone offence of coercive<br />

control later this year.<br />

Workplaces also play an important role in preventing<br />

and responding to DFV.<br />

It’s important you know how to recognise the signs<br />

that an employee may be experiencing violence,<br />

including coercive control. Behaviours that may signal<br />

a person is experiencing coercive control include:<br />

• excessive or unexplained absences or lateness<br />

• a sudden or sustained drop in productivity<br />

• social withdrawal<br />

• frequent or unusual work breaks, or unusual start<br />

and finish times<br />

• anxiety or fearfulness<br />

• inability to attend work-related trips or events<br />

• personal calls, texts or visits that cause the<br />

employee distress.<br />

Being able to identify these behaviours as possible<br />

DFV indicators gives managers and co-workers the<br />

opportunity to provide employees with support and<br />

help them explore their options.<br />

To learn more about how you can support an<br />

employee who is experiencing domestic and family<br />

violence, visit qld.gov.au/domesticviolence<br />

Get involved in Domestic and Family Violence<br />

Prevention Month 2023, visit www.qld.gov.au/<br />

dfvpmonth<br />

If you, or someone you know, is experiencing domestic<br />

and family violence – support is available.<br />

You can contact DVConnect Womensline on 1800<br />

811 811 (24 hours, 7 days) or DVConnect Mensline on<br />

1800 600 636 (9am-midnight, 7 days).<br />

If you are, or someone else is, in immediate danger -<br />

call Triple Zero (000) and ask for Police.<br />

<strong>QHA</strong> REVIEW | 28


Victoria Thomson OLGR<br />

GAMBLING-RELATED EXCLUSIONS<br />

There are over 7500 people subject to gamblingrelated<br />

exclusions from Queensland’s hotels and<br />

pubs. This includes self-exclusions and venue-initiated<br />

exclusions.<br />

Exclusion from a licensed premises, or gaming<br />

machine areas within a premises, is a significant harm<br />

reduction measure designed to help people manage<br />

their gambling, particularly those who have problems<br />

with gambling.<br />

It is important to understand that it can be very difficult<br />

for some people to control their urge to gamble, even<br />

when they recognise the negative consequences of<br />

their gambling. International research suggests that up<br />

to 50 per cent of people breach self-exclusion orders.<br />

The Office of Liquor and Gaming Regulation (OLGR)<br />

provides detailed information and guidance to help<br />

licensees and staff adopt reasonable steps to prevent<br />

an excluded person from entering or remaining in<br />

areas from which they are excluded.<br />

Read Guideline 16: Preventing excluded persons<br />

entering or remaining on licensed premises at<br />

www.publications.qld.gov.au to learn more about the<br />

measures venues are expected to adopt.<br />

If an excluded person is attempting to enter, or is<br />

located in a gaming machine area, they must be asked<br />

to leave or escorted out of the area or venue in an<br />

orderly and sensitive way. You should also consider<br />

assisting the person to contact a gambling help<br />

service.<br />

By Queensland law, licensees and staff must refuse<br />

to pay credits or winnings if they reasonably believe<br />

a contravention of the Gaming Machine Act 1991<br />

has occurred – such as a breach of an exclusion.<br />

While rare, we have seen this happen in Queensland,<br />

including as recently as this year where a patron<br />

was only identified as excluded after winning a large<br />

jackpot.<br />

Licensees must report all exclusion contraventions to<br />

the OLGR.<br />

Failure to take reasonable steps to prevent excluded<br />

people from entering or remaining in areas from which<br />

they are excluded can result in a maximum penalty<br />

of more than $33,000 for a licensee or $5,000 for<br />

another person such as an employee. Penalties can<br />

also apply for the individual.<br />

The impacts of allowing an excluded person to gamble<br />

extend far beyond financial penalties for the venue and<br />

the individual. It is a complex issue which can lead to<br />

a range of heartbreaking consequences. There can be<br />

significant negative impacts on the excluded person’s<br />

physical, emotional, social and financial welfare as a<br />

result of gambling which may extend to their family,<br />

friends and the broader community.<br />

We all have a role to play in minimising the negative<br />

impacts of gambling on Queenslanders, particularly<br />

those vulnerable to gambling harm.<br />

Hotels and pubs have a social responsibility to<br />

keep their customers and communities safe. Staff<br />

working in hotels that offer gaming are on the front<br />

line of customer care, including the important role of<br />

managing exclusions.<br />

Learning more about gambling-related exclusions<br />

and implementing effective policies and procedures<br />

to manage exclusions at your venue, is a central<br />

component to meeting your responsibility.<br />

For further information about gambling-related<br />

exclusions, visit business.qld.gov.au/industries/<br />

hospitality-tourism-sport/liquor-gaming/gaming/<br />

exclusions<br />

<strong>QHA</strong> REVIEW | 29


SUPERANNUATION<br />

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OVER THE SHORT AND LONG TERM<br />

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videos that your staff may find beneficial. The bitesized<br />

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It covers everything from compound interest to<br />

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super, or approaching retirement, our explainer videos<br />

may help them plan for the future they want.<br />

In particular, our video, ‘What to expect when you<br />

meet a financial planner’, is a useful starting point for<br />

anyone who’s unsure if financial planning is right for<br />

them. It explains what the initial meeting involves, and<br />

some of the things that might be discussed.<br />

On the investment side of super, market volatility<br />

continues to be a theme in 2023. After a positive<br />

start in January, share markets declined once more in<br />

February.<br />

In super, depending on your circumstances, it may<br />

be more important to focus on the long-term returns,<br />

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Across 10, 15 and 20 years, it remains the leading<br />

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As SuperRatings’ Fund of the Year 2023, we’re proud<br />

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<strong>QHA</strong> REVIEW | 30<br />

1<br />

Hostplus analysis based on SuperRatings Accumulation Fund Crediting Rate Survey – SR50 Balanced (60-76) Index, February 2023. Past<br />

performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a superannuation fund.<br />

Ratings are issued by SuperRatings Pty Ltd ABN 95 100 192 283 AFSL 311880 (SuperRatings). Ratings are general advice only and have been<br />

prepared without taking account of your objectives, financial situation or needs. Consider your personal circumstances, read the product disclosure<br />

statement and seek independent financial advice before investing. The rating and awards are not recommendation to purchase, sell or hold any<br />

product. Past performance information is not indicative of future performance. Ratings are subject to change without notice and SuperRatings<br />

assumes no obligation to update. SuperRatings uses objective criteria and receives a fee for publishing awards. Visit https://www.lonsec.com.au/<br />

super-fund/ratings-and-awards/ for ratings information and to access the full report. © 2022 SuperRatings. All rights reserved.<br />

Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice<br />

to members of Hostplus. Advice is provided by financial planners who are Authorised Representatives of IFS. Fees may apply for personal financial<br />

advice; for further information about the cost of personal advice, you can speak with your financial planner or visit our website www.hostplus.com.au.<br />

Information to help you decide whether you want to use personal financial advice services being offered is set out in the relevant IFS Financial Services<br />

Guide, a copy of which is available from your financial planner.<br />

Hostplus has engaged Link Advice Pty Ltd ABN 36 105 811 836, ASFL 258145 to facilitate the provision of limited personal financial advice to<br />

members of Hostplus via the web-based product SuperAdviser.<br />

Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495<br />

890, MySuper No 68 657 495 890 198.<br />

This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this<br />

information is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement<br />

(PDS), available at hostplus.com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market<br />

Determination (TMD), available at hostplus.com.au.


<strong>QHA</strong> REVIEW | 32<br />

INSIGHTS


INSIGHTS<br />

IMPECCABLE SERVICE<br />

THERE’S AN AGE-OLD PIECE OF WISDOM THAT GOES SOMETHING ALONG THE LINES OF,<br />

‘A COMPANY IS ONLY AS GOOD AS ITS PEOPLE’. WELL, IF THAT ADAGE IS ANYTHING TO<br />

GO BY, FORTITUDE BREWING AT MOUNT TAMBORINE IS IN GOOD HANDS.<br />

You see, a few days after Christmas I lost<br />

my dad, who was my best mate. Amid<br />

struggling with the emotional toll of such<br />

a big loss, there was of course the added<br />

stress of funeral arrangements and finding<br />

a possible venue to meet with family and<br />

friends to celebrate dad’s life.<br />

I sent out a few late-night emails to various<br />

local establishments in the area and made<br />

some subsequent phone calls the next day<br />

and arrived at a decision pretty quickly.<br />

While some venues were busily passing<br />

me from one manager to another, and to<br />

be fair it must be said it was the extremely<br />

busy Christmas/New Year period, it was the<br />

function manager at Fortitude Brewing who<br />

immediately put my mind at ease.<br />

The manager’s name is Trish Nuccignat. Her<br />

reply to my initial email was prompt, despite<br />

it being her day off, and went as follows:<br />

“Firstly, I would like to offer our sincere<br />

condolences to yourself and families on the<br />

loss of your loved father. I am not at work<br />

at the moment however when I saw your<br />

email, I was pretty sure you would like an<br />

answer quickly, so you are able to organise.<br />

I am unsure what other bookings we have<br />

locked in for that day, but I am sure we can<br />

help you. <strong>May</strong>be we can have a quick chat<br />

on the phone over the next couple of days<br />

to get exactly what you require or expect. I<br />

can be contacted tomorrow or Sunday on<br />

(mobile number). If I don’t answer, please<br />

send me a text and I will ring back as soon<br />

as possible.”<br />

When Trish and I got to speak the very<br />

next day, she was just so incredibly<br />

accommodating and keen to take the<br />

hassle of organising the function off my<br />

hands. Drinks, food, cheese platters – you<br />

name it, “Leave it with me, I will organise<br />

it. You have enough to worry about right<br />

now,” was her reply. This is what good old<br />

Australian hospitality is all about and what<br />

we, as a nation, pride ourselves on. It is so<br />

pleasing to see such service is alive and<br />

well at Fortitude Brewing. A sincere thanks<br />

to you Trish and the team at Fortitude<br />

Brewing for making our day so memorable<br />

for all the right reasons.<br />

Fortitude Brewing is located on Tamborine<br />

Mountain in Queensland’s Gold Coast<br />

Hinterland. It’s an idyllic spot, a few degrees<br />

cooler than the rest of the area in Summer<br />

and just as appealing in Winter, or even<br />

more so. Fortitude delivers a range of beers<br />

that are well-balanced, bringing together<br />

top-quality ingredients and an integrity to<br />

the brewing process that delivers bold and<br />

strong flavours across the range that linger<br />

refreshingly on the palate.<br />

Words: Dave Swan<br />

<strong>QHA</strong> REVIEW | 33


FOCUS<br />

WALL-TO-WALL<br />

IF QUEENSLAND’S THRIVING CRAFT BEER SCENE<br />

TELLS US ANYTHING, IT’S THAT PEOPLE WOULD<br />

LOVE THE CHANCE TO BROWSE WEIRD AND<br />

WONDERFUL BREWS OF ALL KINDS IN THEIR<br />

LOCAL BOTTLE SHOPS.<br />

<strong>QHA</strong> REVIEW | 34<br />

The common story for the majority of Australia’s<br />

home-grown craft is that you can only get your hands<br />

on a can if you order online, go to the craft breweries<br />

themselves or scour the internet for rare locations<br />

lucky enough to sell them.<br />

However with the insurgence of craft beer, this<br />

inaccessibility is actually starting to shift in the<br />

industry, especially in communities as craft crazy as<br />

the Sunshine Coast. If you’re ever in Kawana Waters,<br />

drop into Birtinya Cellars by Cellarbrations and you’ll<br />

be pleasantly surprised to find fridges lined with rows<br />

upon rows of colourful craft in a bottle shop that<br />

stands out from the rest.<br />

Scott Armstrong, managing director of Sunshine Coast<br />

Hotels and overseer of Birtinya Cellars, said they were<br />

aware they received less foot traffic then other bottle<br />

shops in the area, so they really wanted to be a point<br />

of difference.<br />

“There is a very strong market on the coast for craft<br />

and we considered that it was relatively untapped<br />

at the time. So we wanted to make the store a<br />

destination rather than a convenience bottle shop.<br />

“We have a lot of local craft breweries and the<br />

community love to get behind their product, so the<br />

market is very strong. Additionally, craft beer has a<br />

stronger customer pull and returns a higher gross<br />

profit then regular domestic beer.<br />

“The craft beer market also flows on to the wine sector<br />

as people are willing to try new and different things,”<br />

he said.<br />

It would be fair to say craft beers bubbled to the<br />

surface of Australia’s liquor industry at a time where<br />

traditional beer was slowly losing its momentum with<br />

younger crowds. This shift saw a rise in experimental<br />

drinks and the attitude that the more creative and<br />

interesting your flavour combinations and brewing/<br />

distilling style were, the more attention your product<br />

would get.<br />

Craft beers cater to this shift not just with their<br />

idiosyncratic flavours and enthusiasm for varied<br />

brewing techniques, but also with their broad strokes<br />

in can art design, voice and overall branding. Craft<br />

breweries are simply defined by their smaller scale and<br />

independent operations, meaning they often embrace


their identity and location while using inspiring<br />

ingredients such as exotic hops, fruits and unique<br />

flavour profiles and combinations.<br />

Scott said when this craft beer explosion occurred<br />

several years back, it made the big breweries really<br />

stand up and pay some attention.<br />

“Soon all of the bigger breweries were all acquiring<br />

their own craft, such as 4 Pines, Balter and most<br />

recently Stone & Wood. The industry has really<br />

revitalised beer which was in decline for many years.<br />

“In general, it has also brought the younger<br />

demographic back to exploring and tasting the latest<br />

and greatest. It really filled a gap we could see opening<br />

with those classic beers as their drinkers got older and<br />

young people were turning to RTD’s,” he said.<br />

So, in considering Australia’s bright, bubbly and<br />

bustling craft landscape, why is the wall-to-wall supply<br />

of craft beer in Birtinya Cellars by Cellarbrations such a<br />

rare, exciting find?<br />

Scott said although the industry is increasingly seeing<br />

a lot of stores adopting specialty craft ranges, there<br />

are reasons why many bottle shops may not be able<br />

to accommodate for them.<br />

“The key is to have the staff in your store that are really<br />

passionate about craft and can talk craft beer with<br />

customers. It’s definitely a category that is specialised<br />

and unfortunately those knowledgeable staff are not<br />

always available.<br />

“Craft beer does demand a large amount of fridge<br />

space and takes a lot of time to keep fully abreast of<br />

market trends, so this is why many stores find this<br />

space difficult to specialise in.<br />

“It’s important promoting craft beer in Queensland,<br />

as we have some of the best breweries right here in<br />

our back yard. While the industry is strong, we have to<br />

promote, as it’s what a big majority of our customers<br />

are seeking,” he said.<br />

<strong>QHA</strong> REVIEW | 35


INSIGHTS<br />

<strong>QHA</strong> REVIEW | 36<br />

NO MAN IS<br />

AN ISLAND<br />

BUT IT SURE LIFTS YOUR SPIRITS TO SAVOUR ONE<br />

Words: Dave Swan


INSIGHTS<br />

A VISIT TO VANCOUVER IS NOT COMPLETE<br />

WITHOUT VENTURING TO GRANVILLE ISLAND,<br />

AND WHILE THERE, IT’S A MUST TO DROP<br />

BY THE ORIGINAL HOME OF THE FAMED<br />

GRANVILLE ISLAND BREWING.<br />

Sure, most of Granville Island beers might now be<br />

brewed at Kelowna, in the Okanagan Valley not far<br />

from the special ski resorts of Silver Star and Big<br />

White, but their original brewhouse is still the spiritual<br />

home and was most definitely on my bucket list<br />

while in town. Located directly under the Granville<br />

Bridge that crosses False Creek into downtown<br />

Vancouver, its quaint, rustic warehouse appeal is<br />

undeniable and no doubt part of the reason behind<br />

the proliferation of craft breweries that ensued.<br />

Indeed, founded in 1984, Granville Island Brewing<br />

claims to be ‘Canada’s first microbrewery’. In 1989,<br />

it was sold to the wine conglomerate Andrew Peller<br />

Ltd and then in 2009, it was bought by Creemore<br />

Springs, a subsidiary of Molson Coors, which is<br />

reportedly now the third largest beer corporation<br />

in the world. Today, of the 198 breweries in British<br />

Columbia, Granville Island Brewing is the seventh<br />

largest behind industry heavyweights Labatts,<br />

Molson and Okanagan Spring Brewery.<br />

The original brewery at Granville Island continues<br />

to manufacture some of the company’s products<br />

and offers daily beer-tasting tours. The taproom<br />

within has eight beers on tap, one of which is<br />

generally a small batch limited release only available<br />

at the brewery. Visiting with family, I was only given<br />

a set amount of time to sample their wares, but<br />

I was determined to make my way through all<br />

eight varieties (no tasting paddles here thank you).<br />

Nonetheless, I only managed four in my allotted time<br />

slot, but it was fun all the same. My favourites, which<br />

I subsequently ordered throughout our two weeks<br />

travel in Canada, was their Juice Box Hazy IPA and<br />

Kitsilano Juicy IPA. In case you hadn’t figured it out<br />

already, I have a penchant for punchy IPAs, so I was<br />

certainly at home with Granville Island Brewing.<br />

With another item on my Vancouver visitation bucket<br />

list ticked, I happily sauntered out of the Granville<br />

Island Brewery content, with a belly full of beer and in<br />

search of a BeaverTail (a Canadian delicacy made up<br />

of fried dough pastry with helpings of maple syrup in<br />

case you were wondering).<br />

<strong>QHA</strong> REVIEW | 37


INSIGHTS<br />

<strong>QHA</strong> REVIEW | 38<br />

SIDE NOTE<br />

Granville Island is a small cultural, dining and<br />

retail precinct located across False Creek from<br />

Downtown Vancouver under the southern end of<br />

the Granville Street Bridge.<br />

The peninsula was originally a sandbar that was<br />

used by the Musqueam Indian Band and the<br />

Squamish people as a fishing area. Interestingly, the<br />

city of Vancouver back then was called Granville<br />

until it was renamed in 1886, but the former name<br />

was kept and given to Granville Street and the<br />

rickety wooden Granville Street bridge that spanned<br />

the small inlet known as False Creek.<br />

This sandbar would eventually become Granville<br />

Island following a reclamation project in 1915 to<br />

create a 14-hectare<br />

industrial area<br />

connected to the<br />

mainland by a<br />

THE AREA HAS ALSO BECOME VANCOUVER’S<br />

PREMIER ARTISTIC AND CULTURAL HUB AND<br />

IS HOME TO NUMEROUS PERFORMING ARTS<br />

THEATRES, ARTISANAL JEWELLERS, ART<br />

GALLERIES AND DESIGNERS FURTHER ADDING<br />

TO THE ISLAND’S CHARM.<br />

combined road and rail bridge at its south end. It was<br />

originally called Industrial Island, but Granville Island,<br />

named after the bridge, that ran directly overhead, was<br />

the name that stuck.<br />

In the 1970’s, Granville Island began a transformation<br />

from an industrial precinct to now one of the most<br />

popular public spaces in Vancouver.<br />

The Granville Island Public Market was established<br />

in 1979 as a location where farmers and other fresh<br />

food suppliers could sell to consumers. Today it is<br />

home to more than 50 independent food purveyors<br />

and contributes to the island’s appeal as a renowned<br />

culinary destination. It’s here where customers can<br />

purchase the freshest of fresh produce, meat, fish,<br />

seafood, cheeses and other products, many of which<br />

are locally sourced.<br />

The area has also become Vancouver’s premier artistic<br />

and cultural hub and is home to numerous performing<br />

arts theatres, artisanal jewellers, art galleries and<br />

designers further adding to the island’s charm.


INSIGHTS<br />

<strong>QHA</strong> REVIEW | 39


LEGAL MATTERS with Curt Schatz<br />

PLANNING FOR SUCCESS AT YOUR NEXT EVENT<br />

If you are considering holding an event where you will<br />

be supplying liquor, but cannot accommodate for, or<br />

prefer to hold this event at premises which are not part<br />

of the licensed area under your liquor licence, you will<br />

need to obtain a permit for the event from the OLGR.<br />

Planning for such events can be stressful and requires<br />

consideration of various moving parts. Below is a<br />

summary of points to consider during your planning<br />

for an event where you require a permit for the sale or<br />

supply of liquor.<br />

Commercial public event permit<br />

If you are planning to sell or supply liquor at an event<br />

or occasion that:<br />

a) is open to the public or casual attendees; or<br />

b) is not restricted by personal invitation (for example a<br />

birthday party or corporate luncheon); or<br />

c) involves payment of an admission fee or fee for<br />

entertainment or services at the event; or<br />

d) is publicly advertised; and<br />

e) the event is held somewhere other than your main<br />

licensed premises.<br />

If the event is considered a ‘public event’, and in<br />

accordance with Section 102 of the Liquor Act 1992,<br />

you will require a commercial public event permit in<br />

order to sell or supply liquor at the event.<br />

If you are a holder of one of the following categories of<br />

liquor licences, you may apply for a Commercial Public<br />

One-Off Event Permit (Permit):<br />

a) commercial hotel licence;<br />

b) subsidiary on-premises licence;<br />

c) subsidiary off-premises licence;<br />

d) nightclub licence; or<br />

e) artisan producer licence.<br />

Unless you hold an artisan producer licence, your<br />

liquor licence must be endorsed with a permanent<br />

catering away condition so that your application for<br />

a Permit can be approved. If you do not have this<br />

condition endorsed on your liquor licence, you will<br />

need to apply for this endorsement along with your<br />

application for a Permit.<br />

Planning for success<br />

To be successful in obtaining a Permit, you should<br />

ensure that you have planned the event appropriately.<br />

This includes consideration of:<br />

• properly defining the area for which you require the<br />

Permit;<br />

• ensuring the event is appropriately monitored;<br />

• ensuring the proposed event, including any<br />

entertainment, does not cause undue disturbance<br />

or inconvenience to local residents; and<br />

• obtaining the appropriate consents and approvals.<br />

<strong>QHA</strong> REVIEW | 40


Curt Schatz<br />

LEGAL MATTERS<br />

In preparing an application for the Permit, you must<br />

have details of the dates and times for the event, the<br />

location of the event, how you intend to define the<br />

event area (for example by ropes, temporary fencing<br />

etc.), and what you intend to serve attendees of the<br />

event.<br />

You will also need to engage/roster specific personnel<br />

to ensure you have a bar/duty manager and security<br />

that will be available throughout the event. Further<br />

details of the operations of the event should be<br />

outlined in an Event Management Plan. This Event<br />

Management Plan should address all the points in the<br />

OLGR event management planning guide, which can<br />

be accessed at www.publications.qld.gov.au.<br />

A copy of this Event Management Plan will need to<br />

be lodged with OLGR, along with a site plan which<br />

includes the following minimum details:<br />

• marking for all entrances and exits;<br />

• the bar/service area;<br />

• emergency access routes;<br />

• stage location (if any);<br />

• seating arrangements;<br />

• security locations;<br />

• water, food or vendor sites; and<br />

• toilet facilities.<br />

Other consents<br />

Whether the event premises is controlled by the local<br />

council for the area, or by private owner of the land,<br />

you will need to obtain consent from the relevant party/<br />

individual to hold the event on the proposed dates and<br />

times. The local council or owner may have specific<br />

conditions for granting their consent to the event<br />

being held on their premises, therefore it is important<br />

to approach them early in the planning stage for an<br />

event, to ensure that the parties have agreed on any<br />

conditions by the time you are ready to apply for the<br />

Permit.<br />

You will also need the local police to be made aware<br />

of the proposed event and provide their endorsement.<br />

OLGR will confirm this with the local police when<br />

considering a grant of the Permit.<br />

It is important that you prioritise the requirements for<br />

the Permit in the initial planning of your public event as<br />

any applications for a Permit must be lodged at least<br />

28 days in advance of the event. If granted, the Permit<br />

may impose conditions which will be noted on the<br />

liquor licence and apply to the event for its duration.<br />

There are no caps on the number of off-site event<br />

permits which may be approved each year, in contrast<br />

to the extended trading hour permits discussed in our<br />

last article.<br />

If you are planning your next event and require<br />

assistance with preparing for and obtaining a Permit,<br />

please feel free to contact me on (07) 3224 0230.<br />

<strong>QHA</strong> REVIEW | 41


INDUSTRY ENGAGEMENT<br />

with Damian Steele<br />

YOUR SUPER OBLIGATIONS TO<br />

ENTERTAINERS AND MUSICIANS<br />

<strong>QHA</strong> REVIEW | 42<br />

Following recent High Court decisions, there has been<br />

increased discussion about potential obligations of<br />

hospitality venues to make superannuation payments<br />

to musicians. This serves as an important reminder to<br />

be aware of your responsibilities as they relate to the<br />

payment of superannuation.<br />

Background and general principles for<br />

superannuation obligations<br />

The Superannuation Guarantee (Administration)<br />

Act 1992 (Cth) (Act) is the governing legislation for<br />

Australia’s superannuation obligations.<br />

Section 12 of the Act defines an employee as:<br />

“a person who is paid to perform or present, or to<br />

participate in the performance or presentation of,<br />

any music, play, dance, entertainment, sport, display<br />

or promotional activity or any similar activity<br />

involving the exercise of intellectual, artistic, musical,<br />

physical or other personal skills is an employee of<br />

the person liable to make the payment.”<br />

Our interpretation of this definition deems persons<br />

engaged to perform music as employees for the<br />

purposes of the Act would therefore be entitled to<br />

superannuation.<br />

Recent High Court decisions have led to the ATO<br />

reviewing its advice and guidance about classifying<br />

workers (as an employee or independent contractor)<br />

for the purposes of superannuation. The ATO is<br />

in the process of reviewing its public advice and<br />

guidance products, and as such, its online tool (which<br />

would generally assist businesses to determine their<br />

superannuation obligations) is offline.


Damian Steele<br />

INDUSTRY ENGAGEMENT<br />

Seek professional legal advice<br />

Superannuation is a complex area of law. The<br />

interpretation provided in this bulletin is general in<br />

nature and does not constitute legal advice. It is<br />

also important to note that unpaid superannuation<br />

obligations can be backdated and for this reason, we<br />

strongly recommend you seek formal legal advice.<br />

To pay or not to pay<br />

Determining whether you are obligated to pay<br />

superannuation to entertainers and musicians is based<br />

on how you engage them. There is no ‘one size fits all’<br />

approach, as it depends on the entertainer’s business<br />

relationship with the promoter or booking agent and<br />

the entertainer’s business model (sole trader, individual,<br />

registered company or partnership).<br />

Generally speaking, businesses are required to pay<br />

superannuation to musicians or entertainers who<br />

are operating as individuals or sole traders. There is<br />

generally no obligation to pay superannuation to a<br />

company, as the company is required to meet its own<br />

superannuation obligations.<br />

To help determine the business relationship, you can<br />

refer to:<br />

1. An invoice from the entertainer, booking agent or<br />

promoter; or<br />

2. A letter of engagement or contract<br />

The following is general guidance on managing<br />

potential superannuation obligations:<br />

1. When engaging entertainers who are sole traders,<br />

ensure you have budgeted to pay super.<br />

2. If you choose to engage sole traders, request their<br />

super details as standard practice as part of a<br />

contract or letter of engagement.<br />

3. If individuals or sole traders do not provide<br />

their fund details because they claim to be<br />

self-employed, businesses should still pay<br />

superannuation into their nominated default fund.<br />

This will help mitigate any future claims.<br />

As previously mentioned, the above information does<br />

not constitute formal legal advice. Please seek advice<br />

from a superannuation professional if you have any<br />

specific questions regarding your own situation.<br />

Recent changes to the superannuation<br />

guarantee<br />

Removal of the $450/month eligibility threshold<br />

Up until 30 June 2022, if an employee was paid less<br />

than $450 (before tax) in a calendar month, you were<br />

not required to pay super contributions in addition<br />

to wages. This threshold has now been abolished,<br />

meaning you are required to pay employees<br />

superannuation, regardless of how much they earn<br />

each month.<br />

Increase in rate<br />

On 1 July 2022, the super guarantee (SG) rate<br />

increased from 10% to 10.5%. The SG rate is<br />

legislated to increase to 12% by 2025, with 0.5%<br />

incremental increases being made at the start of each<br />

financial year. This means on 1 July 2023 the SG rate<br />

will increase to 11%.<br />

ATO provides the following advice<br />

Offering contractors choice of fund<br />

If your contractor is an employee for SG purposes<br />

and entitled to receive SG contributions, they are<br />

generally eligible to choose their own super fund. You<br />

must offer eligible contractors a choice of super fund<br />

within 28 days of their start date. If your contractor is<br />

eligible to choose a super fund but doesn’t, then to<br />

avoid penalties you must request their stapled super<br />

fund details from us.<br />

The ATO’s superannuation guarantee eligibility<br />

decision tool is back up and is helpful<br />

www.ato.gov.au/Calculators-and-tools/Superguarantee-eligibility/<br />

<strong>QHA</strong> REVIEW | 43


TRAINING AND SAFETY RTO 30826<br />

with Therese Kelly<br />

PARTNERS IN PROGRESS: <strong>QHA</strong> AND TAFE<br />

QUEENSLAND JOIN FORCES FOR A BRIGHTER FUTURE<br />

Successful businesses know the importance of<br />

providing training and development opportunities<br />

for their employees – it is a wise business strategy,<br />

not only to retain employees, but to create a skilled<br />

workforce for the future.<br />

A partnership between <strong>QHA</strong> and TAFE Queensland<br />

has been established to provide professional<br />

development opportunities for <strong>QHA</strong> members and their<br />

employees, in addition to showcasing employment<br />

pathways to high school students and potential new<br />

entrants to the industry. The goal of the partnership is<br />

to produce skilled employees and for the hospitality<br />

sector to be the industry of choice for now and into the<br />

future.<br />

The hospitality industry is one of the largest employers<br />

in Queensland, providing jobs for thousands of people.<br />

With the continued growth and expansion of the<br />

industry, not to mention the scramble to find staff, the<br />

need for skilled and knowledgeable employees has<br />

become increasingly important. That’s why <strong>QHA</strong> and<br />

TAFE Queensland the have teamed up to create a<br />

partnership that will benefit our industry, members and<br />

employees for years to come.<br />

Through the TAFE system we will be able to offer a<br />

variety of courses and qualifications. TAFE Queensland<br />

is the largest, most experienced training and educator<br />

provider in the state, delivering practical and industryrelevant<br />

training across a range of industries from<br />

entry-level certificates to bachelor’s degrees in more<br />

than 60 locations in Queensland.<br />

One of the key initiatives of the partnership is the<br />

rollout out of traineeships and apprenticeships to help<br />

create a stronger and more sustainable industry for<br />

the future. Traditional learning styles will be adopted to<br />

regional locations, however with the rise of technology<br />

and the increasing demand for flexible learning<br />

options, TAFE Queensland has embraced blended<br />

learning to accommodate remote students. Blended<br />

learning is a mix of online and face-to-face learning,<br />

allowing students to access course material and<br />

complete assignments from the comfort of their own<br />

homes. All trainees and apprentices will be visited face<br />

to face throughout the year.<br />

All areas will be targeted, with offering of qualifications<br />

in:<br />

SIT30821 Certificate III in Commercial Cookery<br />

SIT40422 Certificate IV Hospitality<br />

SIT50422 Diploma in Hospitality Management<br />

BSB30120 Certificate III in Business<br />

BSB40520 Certificate IV in Leadership and<br />

Management and<br />

BSB50420 Diploma in Leadership in Management<br />

This newly formed partnership between Queensland<br />

Hotels Association and TAFE Queensland is an exciting<br />

step forward where <strong>QHA</strong> members and employees<br />

can feel confident for what comes next and know they<br />

are job ready with the industry-relevant skills.<br />

If you would like further information on traineeships,<br />

apprenticeships and training in general for you or<br />

any member of your team, or would just like help<br />

navigating the VET sector, please contact the <strong>QHA</strong><br />

training team.<br />

<strong>QHA</strong> REVIEW | 44


EMPLOYMENT RELATIONS<br />

with Isabella Crombie-Tait<br />

RECENT DECISION: REQUESTING EMPLOYEES<br />

TO WORK ON PUBLIC HOLIDAYS<br />

<strong>QHA</strong> REVIEW | 46<br />

In last month’s edition of <strong>QHA</strong> <strong>Review</strong>, the Employment<br />

Relations Department provided an overview of public<br />

holiday entitlements under the Fair Work Act 2009 and<br />

the Hospitality Industry (General) Award 2020.<br />

Since then, the Federal Court of Australia handed<br />

down its Decision in CFMMEU v OS MCAP Pty Ltd<br />

[2023] FCAFC 51, in which the Court dealt with an<br />

employer’s ability to require employees to work on a<br />

public holiday. In this article, we will explain what this<br />

Decision means and how employers can meet their<br />

obligations under the Fair Work Act 2009.<br />

The Decision<br />

On 28 March 2023, the Federal Court of Australia<br />

found that BHP’s labour hire division had contravened<br />

the Fair Work Act 2009 (Cth) (‘the Act’) when it<br />

unreasonably required employees to work over the<br />

Christmas and Boxing Day public holidays. The<br />

Decision centred on the requirements of section 114 of<br />

the Act (a copy of section 114 can be found at the end<br />

of this article).<br />

The key issue of this Decision was that the employer<br />

had not complied with the requirement to request<br />

an employee to work on a public holiday per section<br />

114(2). The Court held that an employer must make<br />

a reasonable request for the employee to work on a<br />

public holiday and that the employee be provided an<br />

opportunity to make a choice to either accept or refuse<br />

the request.<br />

What this means for employers<br />

Work on a public holiday is a common feature in the<br />

hospitality industry and is recognised through penalty<br />

rates, additional public holiday entitlements contained<br />

in the Hospitality Industry (General) Award 2020<br />

(‘HIGA’).<br />

While this Decision may insinuate that employees have<br />

free choice about whether to work on a public holiday<br />

or not, the requirements of section 114 still apply.<br />

Section 114(3) of the Act provides that an employee<br />

may refuse to work on a public holiday if the request to<br />

work was unreasonable or the employee’s refusal was<br />

reasonable. Importantly, this Decision does not remove<br />

an employer’s ability to require an employee to work on<br />

a public holiday if the request to work was reasonable,<br />

and the employee’s refusal was unreasonable.<br />

Members should refer to section 114(4) to assess if<br />

their request for an employee is ‘reasonable’. If an<br />

employer has reasonably requested an employee<br />

to work on a public holiday and the employee has<br />

responded by refusing the request, the employer can<br />

again refer to section 114(4) to assess if the refusal<br />

was reasonable.<br />

This Decision clarifies that an employer is required<br />

to make a request of the employee to which the<br />

employee may reasonably refuse. If an employer<br />

makes a reasonable request and the employee<br />

unreasonably refuses, the employer can still require the<br />

employee to work on the public holiday.<br />

How to request an employee to work a public<br />

holiday<br />

When requesting an employee to work a public<br />

holidays, members must ensure their employees are<br />

provided with an opportunity to accept or refuse the<br />

request. The request to work on a public holiday has<br />

to be a question, not a direction.<br />

For example,<br />

• providing a draft roster to employees and allowing<br />

employees to indicate if they would accept or refuse<br />

the shift, or<br />

• making the request in the form of a question.<br />

Members are also encouraged to review existing<br />

employment contracts. It is recommended that<br />

employment contracts make it clear that the employee<br />

is entitled to be absent on a public holidays, however<br />

due to the hospitality industry, it is likely that they<br />

will be requested to work. This will be useful to<br />

foreshadow any later request from the employer.


Isabella Crombie-Tait EMPLOYMENT RELATIONS<br />

If your employee refuses to work the public<br />

holiday<br />

As mentioned above, section 114(3) of the Act<br />

provides employees with the option to refuse the<br />

request to work on a public holiday, on reasonable<br />

grounds. If your employee refuses the request,<br />

members are encouraged to have discussions and<br />

negotiations with the employee about the refusal of the<br />

requests.<br />

If after those discussions and negotiations the<br />

employer determines their request for the employee to<br />

work the public holiday was reasonable and that the<br />

employee does not have reasonable grounds to refuse<br />

the request (please refer to section 114(4) below), the<br />

employer can require the employee to work the public<br />

holiday.<br />

This is consistent with the Federal Court’s Decision at<br />

paragraph 5:<br />

“Ultimately, after discussion or negotiation, the<br />

employer may require an employee to work on a<br />

public holiday if the request is reasonable and the<br />

employee’s refusal is unreasonable.”<br />

What about casuals?<br />

As a reminder, section 15A of the Act provides that<br />

casual employees have the discretion whether or not<br />

to accept shifts that are offered to them, irrespective<br />

of whether it is a public holiday or just a standard<br />

day of the week. By virtue of the nature of casual<br />

employment, the employer cannot compel a casual<br />

employee to work any shift that the casual employee<br />

does not want to work.<br />

Section 114 of the Act<br />

114 Entitlement to be absent from employment on<br />

public holiday<br />

Employee entitled to be absent on public holiday<br />

(1) An employee is entitled to be absent from his<br />

or her employment on a day or part day that is a<br />

public holiday in the place where the employee is<br />

based for work purposes.<br />

Reasonable requests to work on public holidays<br />

(2) However, an employer may request an<br />

employee to work on a public holiday if the request<br />

is reasonable.<br />

(3) If an employer requests an employee to work<br />

on a public holiday, the employee may refuse the<br />

request if:<br />

(a) the request is not reasonable; or<br />

(b) the refusal is reasonable.<br />

(4) In determining whether a request, or a refusal of<br />

a request, to work on a public holiday is reasonable,<br />

the following must be taken into account:<br />

(a) the nature of the employer’s workplace<br />

or enterprise (including its operational<br />

requirements), and the nature of the work<br />

performed by the employee;<br />

(b) the employee’s personal circumstances,<br />

including family responsibilities;<br />

(c) whether the employee could reasonably<br />

expect that the employer might request work on<br />

the public holiday;<br />

(d) whether the employee is entitled to receive<br />

overtime payments, penalty rates or other<br />

compensation for, or a level of remuneration that<br />

reflects an expectation of, work on the public<br />

holiday;<br />

(e) the type of employment of the employee (for<br />

example, whether full time, part time, casual or<br />

shift work);<br />

(f) the amount of notice in advance of the public<br />

holiday given by the employer when making the<br />

request;<br />

(g) in relation to the refusal of a request—the<br />

amount of notice in advance of the public<br />

holiday given by the employee when refusing the<br />

request;<br />

(h) any other relevant matter.<br />

<strong>QHA</strong> REVIEW | 47


ACCOMMODATION UPDATE<br />

with Judy Hill<br />

FACE TO FACE<br />

<strong>QHA</strong> REVIEW | 48<br />

The unexpected blip of some two years known<br />

globally as Covid deprived us of human contact for<br />

a long period of time with little to no face-to-face<br />

connections. However the conference sector is back<br />

stronger than ever, and the industry is ready and<br />

excited about these prospects.During the Covid period<br />

we learnt how to communicate in ways we hadn’t<br />

experienced before, and realised that connecting<br />

face to face with industry peers and hearing<br />

insightful presentations and emerging trends through<br />

conferences are invaluable.<br />

This year’s annual Tourism Australia Destination<br />

Conference held at ICC Sydney in March was an<br />

example of such a conference with over 500 people<br />

in attendance engaging with each other, supporting<br />

their end goals and discussing diversity, inclusion and<br />

sustainability at a time where optimism is high in a<br />

golden era for tourism in Australia.<br />

Last month the shortened version of The Hotel Market<br />

& Economic Outlook (HM&EO) were held both in<br />

Brisbane and the Gold Coast.<br />

These events attracted over 100 delegates who, just<br />

like the Tourism Australia Destination Conference,<br />

welcomed the opportunity to catch up with industry<br />

colleagues face-to-face and also to hear first-hand<br />

the state of play of the industry from well-respected<br />

and researched industry presenters such as Adele<br />

Labine-Romain Australian Tourism Sector Leader and<br />

Partner, Deloitte Access Economics, who will share<br />

her deep understanding of the tourism landscape and<br />

experience in strategy and policy development.<br />

Paul Hammond Business Development Manager<br />

Pacific – STR drilled down on the current state of<br />

play in south-east Queensland and other states and<br />

territories, and with the cruising industry returning<br />

bigger than ever, Peter Keyte, Chief Operating Officer<br />

Port of Brisbane Pty Ltd presented plans to build a<br />

second cruise terminal and discussed the current state<br />

of play of the cruise industry at the Brisbane event.<br />

As we are now in 2023, the 2032 Olympics are<br />

becoming front of mind discussion in everyone’s<br />

workplace.<br />

This being the case, Kerry Petersen, Executive General<br />

Manager, Operations for the Brisbane Organising<br />

Committee for the 2032 Olympic and Paralympic<br />

Games updated the audience accordingly.<br />

Mark Hodge, the general manager of Hotels &<br />

Residences Star Entertainment Group and chair of<br />

the Accommodation Association of Australia (AAoA)<br />

Accommodation Advisory Board together with Michael<br />

Johnson, the CEO of Accommodation Association<br />

provided an update on the amalgamation which will<br />

officially take place 1 July 2023.<br />

Aviation, like many other sectors, is a vital ingredient<br />

that makes up our industry. Amanda Byrne, General<br />

Manager Aviation Business Development Queensland<br />

Airports Limited presented at the Gold Coast event<br />

from Gold Coast Airport.<br />

These events aimed to provide you with an insight<br />

into trends and market dynamics that will assist you<br />

in preparing your hotel’s budgets and forecasts. You<br />

also received the latest market intelligence, analysis<br />

and performance outlook and discussed interest<br />

rates and the Australian dollar forecasts, together with<br />

the broader global and domestic economies with an<br />

emphasis on Brisbane, Gold Coast, Sunshine Coast<br />

and Queensland.<br />

This HM&EO event will also be held in Cairns at the<br />

Holiday Inn Cairns Harbourside on Thursday 13 July.<br />

Another must do key event on Far North Queensland’s<br />

corporate calendar for TTNQ members and industry is<br />

the annual conference now in its fifth year. The full day<br />

TNQ Tourism Conference will be held on Wednesday<br />

31 <strong>May</strong> at Shangri-la The Marina Cairns from 9am to<br />

4pm.<br />

Future-focussed ideas and stories delivered by<br />

selected key speakers with extensive backgrounds<br />

in tourism events, government, airlines, inbound,<br />

wholesale and beyond will be covered again proudly<br />

sponsored by My Queensland, which is part of the<br />

award-winning Ignite Travel Group.<br />

<strong>May</strong> the prediction that the golden era coming for<br />

tourism in Australia continue to strengthen and the blip<br />

of 2019 become a far distant memory.


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TOP DROP<br />

SAUVIGNON BLANC 2021<br />

Cape Campbell<br />

Marlborough<br />

BROOKIE’S BYRON<br />

DRY GIN<br />

Cape Byron Distillery<br />

AMBER TONIC<br />

Midnight Mixers<br />

ALL AUSTRALIAN<br />

PALE ALE<br />

Aether Brewing<br />

<strong>QHA</strong> REVIEW | 50<br />

To many New Zealand<br />

Sauv Blancs are faultless<br />

and this is yet another<br />

exceptional example in<br />

my humble opinion. This<br />

2021 drop from Cape<br />

Campbell has fresh<br />

tropical fruit aromas<br />

and clean crisp taste. It<br />

simply allows nature to<br />

shine, uncomplicated and<br />

pristine, like the stunning<br />

South Island scenery.<br />

This is a beautiful<br />

Australian interpretation of<br />

a classic London Dry Gin<br />

that’s been distilled with<br />

25 botanicals, 17 of which<br />

are native to Brookie’s<br />

surrounding rainforest –<br />

ingredients such as Byron<br />

Sunrise finger limes,<br />

aniseed myrtle, cinnamon<br />

myrtle, macadamia as<br />

well as native ginger<br />

and raspberry. There<br />

are some absolutely<br />

exceptional flavours and<br />

aromas to savour that will<br />

immediately transport you<br />

to Byron Bay.<br />

Rather than opt for a<br />

classic tonic, the perfect<br />

pairing with Brookie’s<br />

Byron Dry Gin I feel is<br />

this Amber Tonic with<br />

a wedge of lime and<br />

ice. The Amber Tonic<br />

imparts an extra bit of<br />

liveliness and zing to the<br />

mix. The exotic spice<br />

and bitterness which is a<br />

result of extracting quinine<br />

directly from cinchona<br />

bark takes this concoction<br />

to the next level. Sublime.<br />

A number of Australian<br />

hops feature in this pale<br />

and add a beautiful aroma<br />

and taste of mango,<br />

peach, grapefruit and<br />

pineapple. It is the added<br />

notes of peach for mine<br />

that make this such an<br />

exceptional drop along<br />

with the pillowy foam that<br />

carries this delectable<br />

nectar to your taste buds.


TOP DROP<br />

HAZY XPA<br />

Slipstream Brewing Co<br />

JAPANESE STYLE LAGER<br />

4 Pines Brewing<br />

Company<br />

HAZY AS HAZY PALE ALE<br />

Gage Roads<br />

FRUH KOLSCH<br />

Colner Hofbrau Fruh<br />

Winter may be coming<br />

but in Queensland you<br />

can enjoy the beach all<br />

year round and this brew<br />

conjures up memories of<br />

those golden beach days.<br />

Devoid of bitterness, it<br />

is light, fluffy and tropical<br />

with nice notes of citrus,<br />

mango and passionfruit<br />

reminiscent of a Weis bar.<br />

It is pretty sensational.<br />

A dry rice lager, it’s light,<br />

crisp and refreshing, as<br />

you would expect. A<br />

nice hint of sweetness is<br />

balanced out by a slight<br />

herbal hit from the hops.<br />

Enjoyable.<br />

Zesty citrus, passionfruit<br />

and pineapple with hints<br />

of lime and apricot make<br />

this so enjoyable and<br />

very, very sessionable.<br />

Couple this with a soft<br />

mouth feel, light bitterness<br />

and carbonation and<br />

you have the ultimate<br />

thirst quencher for those<br />

Autumn days where the<br />

sun still has a bit of bite.<br />

Another please.<br />

The brewery was founded<br />

in Cologne in 1904 by<br />

Peter Joseph Früh. That’s<br />

a lot of years brewing<br />

and perfecting their<br />

world famous Kolsch in<br />

accordance with Germany<br />

Purity Law. A favourite<br />

beer of Colner, you too<br />

will feel like donning some<br />

lederhosen and knocking<br />

back a few of these.<br />

<strong>QHA</strong> REVIEW | 51


A CRAFTY BUNCH<br />

ARTS<br />

AND<br />

INSPIRED BY QUINTESSENCE AND THE MYSTERIOUS FIFTH ELEMENT,<br />

AETHER BREWING ARE CONTINUING TO DO THINGS JUST A LITTLE<br />

DIFFERENTLY, AND QUEENSLANDERS JUST LOVE THEM FOR IT.<br />

CRAFTS<br />

You may recognise Aether Brewing from a previous edition,<br />

or from their beer cans that ooze colour and creativity on<br />

bottle shop shelves across Australia. For those who don’t,<br />

Aether is a family-owned and independent brewery based<br />

in Northgate whose passion for creativity flows through<br />

their liquids and into their labels that showcase the talents<br />

of Australian artists.<br />

When asked how the quirky creatives have been since we<br />

last caught up with them, marketing manager of Aether<br />

Brewing, Richard Clarke, enthusiastically said they are<br />

simply doing great.<br />

“We’ve recently rebranded and partnered with the Talisman<br />

Group to open a brewpub in Woolloongabba later this year<br />

called the Wright House. I know we also alluded to another<br />

new venue in the last article, unfortunately we’ve had hold<br />

ups with the building process, but we are getting there!<br />

“We’ve been focussed on the team and getting the right<br />

people onboard to help with us manage sustainable<br />

growth. This doesn’t mean that we’ve been getting<br />

veterans with big pay checks, but good people with the<br />

right attitude, values and beliefs focussed on doing the<br />

right thing for the long term.<br />

“It’s all about sustainable growth for us, which has been<br />

made even more of a focus given the industries state<br />

of affairs. It’s a really tough time with harsh economic<br />

conditions affecting the brewing industry, but despite this<br />

we’re doing our best to evolve, remain agile and position<br />

ourselves best for the future,” he said.


<strong>QHA</strong> REVIEW | 53


A CRAFTY BUNCH<br />

CORE RANGE – ‘ALWAYS AVAILABLE’<br />

Mexican Lager ‘Prickly Pear Field Sunbury’, Oil on Canvas by Felicity Marshall<br />

XPA ‘Rushing Back’, <strong>Digital</strong> Art by Lachlan Orton<br />

All Australian Pale Ale ‘Bloom’, Wall Mural by Drapl & Zookeeper<br />

West Coast IPA ‘Beach Vibes’, <strong>Digital</strong> Collage by Karen Lynch<br />

Blackberry Sour ‘The Silence’, Astrophotography by Jason Perry<br />

Ginger Beerd ‘The Bearded Lady’, Oil on Canvas, by Steve Falco<br />

Raspberry Seltzer ‘Ruby Red’, <strong>Digital</strong> Art by Razorfloyd<br />

Passionfruit Pavlova Seltzer ‘Electric Leopard’, <strong>Digital</strong> Art by Kasey Rainbow<br />

<strong>QHA</strong> REVIEW | 54<br />

What makes Aether Brewing truly special is<br />

their handcrafted culture of art and craft mainly<br />

channelled through their Artist Amplifier Initiative<br />

(AAI) – a collaborative springboard that looks to grow<br />

awareness and appreciation for the Australian art<br />

community. At the core of AAI is an ongoing and open<br />

art call to emerging and established artists, with an<br />

additional emphasis on the inclusion of everyday artists<br />

who just like painting and drawing at home. Richard<br />

said they especially encourage artists to submit<br />

existing pieces of work to potentially be featured on<br />

their cans and tap badges.<br />

“We want artists to submit their<br />

existing pieces versus creating<br />

new works specifically for the<br />

cans, as we’re conscious of the<br />

time and effort that goes into<br />

the creative process. We’ve had<br />

thousands of submissions since soft launching the<br />

initiative back in June 2022. For every artwork that’s<br />

featured, the artist earns $1000, beer to share and<br />

merch in addition to being showcased on a beer label<br />

and featuring on our website and socials, which is<br />

pretty damn cool!<br />

“In addition to this, we’re extremely proud of the<br />

creativity of our brew team, who make exceptional<br />

quality beer. We’ve got a pretty out-there core range<br />

– a mid-strength XPA, a Mexican Lager brewed with<br />

agave and corn, an All Australian Pale Ale, a West<br />

Coast IPA, a Blackberry Sour, a Ginger Beer and two<br />

seltzers – Raspberry and Passionfruit Pavlova. Since<br />

rebranding in October, we’ve also done a bunch of<br />

monthly limited releases, including our cult-status<br />

crowd favourite – Peanut Butter Stout.<br />

“Our Peanut Butter Stout is exceptional – a rich, slick,<br />

chocolatey stout with a powerful peanut butter aroma.<br />

It’s a lactose-free, vegan friendly dessert beer with a<br />

lighter body to support the intense peanut character.<br />

Just imagine the sensation of eating a square of dark<br />

chocolate layered with peanut brittle and finished with<br />

a dollop of smooth and creamy peanut butter on top,”<br />

he said.<br />

Aether has always been creative with their brews –<br />

however the artistic component of their brand was<br />

only implemented in full force in June of 2022. Richard<br />

said during the thick of Covid, they had plenty of time<br />

to reflect on how to support both their brand and their<br />

surrounding community better.


A CRAFTY BUNCH<br />

IN ANCIENT AND MEDIEVAL SCIENCE AETHER IS KNOWN AS THE FIFTH ELEMENT OR THE<br />

QUINTESSENCE THAT BONDS THE UNIVERSE. FOR THE BREWERY, AETHER HAS ALWAYS BEEN<br />

ABOUT CREATIVITY ON THE INSIDE AND OUTSIDE OF THE CAN, AS IT’S NOT ONLY WHAT ENABLES<br />

THEIR PERSONAL FULFILLMENT, BUT ALSO THEIR GROWTH AS A BREWERY.<br />

“Since our inception, we’ve been lucky to work closely<br />

with talented Australian artists who helped us produce<br />

some unreal labels. Pre-rebrand, our darker gothic<br />

style of artwork limited our ability to work with a heap<br />

of artists that were keen to be involved. Australian<br />

consumers were all pushing and being pushed to<br />

support local businesses – but interestingly enough it<br />

became clear to us that plenty of Australians weren’t<br />

necessarily aware of Australian artists.<br />

“We’ve got a reasonable stream of art coming in<br />

through our website now. We especially look for<br />

artworks where the theme, imagery, colour, rationale<br />

and title feels like it suits. Initially, we wanted to just put<br />

any awesome artwork on any style of beer, but for the<br />

core range, many artworks just fit so well and helped<br />

communicate a cohesive message to the trade.<br />

“We’re lucky enough to express ourselves by brewing<br />

and sharing our craft beers with the good folk of<br />

Australia. We wanted to share that feeling by using our<br />

beers and brand presence as a platform, which is why<br />

we decided to launch the Artist Amplifier Initiative while<br />

tirelessly working on a complete rebrand,” he said.<br />

NEW BEER CALLS FOR NEW ART...<br />

AND WE’RE CALLING FOR YOU!<br />

Scan the<br />

QR code to<br />

learn more.<br />

<strong>QHA</strong> REVIEW | 55


A CRAFTY<br />

BUNCH<br />

W H Y N O T S T O C K & S U P P O R T<br />

4 Hearts Brewing<br />

The first brewery to open its doors in<br />

Ipswich in over 100 years, 4 Hearts’<br />

brew masters are committed to<br />

premium local ingredients and<br />

profound taste. Preservative free and<br />

all natural they use the highest quality<br />

ingredients to consistently deliver a<br />

tasty beer every brew. Our core range<br />

features modern spins on traditional<br />

brews while our ever growing range<br />

of seasonal beers takes things to<br />

more adventurous levels, utilising<br />

local seasonal produce as inspiration<br />

(honey, rosella or carrots anyone…?).<br />

0439 439 710<br />

4heartsbrewing.com<br />

Ballistic Beer Co.<br />

At Ballistic we have a simple theory.<br />

Fresh beer is the best beer. That’s<br />

why we brew in small batches, more<br />

frequently, and store it cold so you get<br />

the same blast of flavour our brewers<br />

do. Our pale ales, lagers, IPAs, sours<br />

and special releases will blow away<br />

the traditional ideas and expectations<br />

of what beer should be.<br />

Set in an old World War II<br />

ammunitions factory in the historic,<br />

industrial suburb of Salisbury, Ballistic<br />

HQ is home to a team of innovative<br />

brewers who believe everyone should<br />

have the chance to enjoy a well<br />

crafted, quality beer.<br />

07 3277 6656<br />

ballisticbeer.com<br />

Helios Brewing Company<br />

Helios is the sun god of Greek myths.<br />

Each morning the rising sun marks<br />

Helios’ crossing over into the mortal<br />

world, driving a chariot drawn by wild<br />

horses that only he can control. Helios<br />

Brewing Company harnesses the<br />

sun’s power to sustainably create craft<br />

beer. Our brewing infrastructure has<br />

been custom-designed to maximise<br />

energy and water efficiency, minimize<br />

waste and our carbon-footprint<br />

while capitalising upon Queensland’s<br />

renewable natural resources. We brew<br />

beers that are malt-forward, balanced,<br />

and intense using only the best<br />

ingredients, impeccable techniques<br />

and sustainable practices.<br />

07 3392 9739<br />

heliosbrewing.com.au<br />

<strong>QHA</strong> REVIEW | 56<br />

Slipstream Brewing<br />

Slipstream Brewing is an<br />

independently owned brewery based<br />

in Brisbane. We are a small but<br />

passionate team producing some of<br />

the most accessible and sessionable<br />

craft beers in Australia. We’re the<br />

missing gap between bland beer and<br />

wanky beer, our beers hit the bullseye,<br />

brewed with nothing but pure flavour<br />

in mind. Hops are the heroes and<br />

we milk them for all their worth. We<br />

love the freshness, juiciness, the zing<br />

and the zest. One sip, it tastes so<br />

good – capture that feeling and fill the<br />

fridge with it. Beer is the last thing you<br />

should settle on, so come and get<br />

caught in Slipstream.<br />

07 3892 4582<br />

slipstreambrewing.com.au<br />

Burleigh Brewing Co<br />

Founded in 2006 by Peta and Brennan<br />

Fielding, Burleigh Brewing was one of<br />

the first independent craft breweries in<br />

QLD. Now celebrating 15 years of the<br />

brand, Burleigh Brewing has upgraded<br />

their Taphouse in Burleigh Heads, won<br />

countless awards for both business<br />

and beer (a testament to their shared<br />

and individual strengths), grown to a<br />

team of 70, and in their own humble,<br />

hard-working way, helped transform<br />

the Gold Coast’s craft brewing scene<br />

into one of the most vibrant and<br />

thriving in the country.<br />

07 5593 6000<br />

burleighbrewing.com.au<br />

Terella Brewing<br />

Terella means “Little Earth”, and<br />

we’re building our vision of a dream<br />

brewery, drawing inspiration from<br />

science, a serious love of beer, and our<br />

connection to the local land.<br />

We’ve planted ourselves in North Arm,<br />

a rural setting between the hinterland<br />

and farms of the Sunshine Coast,<br />

surrounded by crops and free roaming<br />

cattle. Our concept is based on a<br />

sustainable cycle, producing what we<br />

need and using what we produce.<br />

22 rotational taps and a new exciting<br />

beer released every week! Pushing<br />

the limits of Hops and Grains to<br />

produce quality small batch brews for<br />

enjoyment.<br />

0492 929 357<br />

sales@terellabrewing.com.au<br />

terellabrewing.com.au


Q U E E N S L A N D L O C A L S<br />

A CRAFTY<br />

BUNCH<br />

Fortitude Brewing Co<br />

Fortitude Brewing Co delivers you 15<br />

taps of fresh beer locally produced<br />

in our Tamborine Mountain Brewery.<br />

Enjoy a day trip up the mountain and<br />

visit our team for the best fresh pizza<br />

and tasting paddles.<br />

07 5545 4273<br />

fortitudebrewing.com.au<br />

Brouhaha<br />

In 2016, four Sunny coast locals set<br />

out to build their ultimate brewpub.<br />

One that produced premium quality<br />

beer and serviced fresh, local<br />

food. Cut to today, Brouhaha has<br />

expanded to Aura with a seaside<br />

production brewery & taproom,<br />

making Maleny the pilot kit for new<br />

and bespoke seasonal brews.<br />

toby@brouhahabrewery.com.au<br />

0405 707 975<br />

brouhahabrewery.com.au<br />

Your Mates<br />

Your Mates isn’t just a brand, it’s<br />

a lifestyle. Drinking good beer with<br />

good mates and having a bloody<br />

good time. We believe these simple<br />

pleasures are much sweeter with a<br />

good beer in hand. Mateship is our<br />

founding principle, it’s why we exist<br />

and encompasses everything we do.<br />

Our beers are represented by a few<br />

legendary characters we’ve all met<br />

in our lives, with distinct personalities<br />

matching their flavour styles. Our vision<br />

is to inspire mateship through great<br />

beers, and our mission is to build<br />

an inclusive beer community at our<br />

brewery on the Sunshine Coast, our<br />

beautiful backyard in Queensland and<br />

beyond!<br />

0456 492 889<br />

yourmatesbrewing.com<br />

Felons Brewing Co<br />

Founded by Brisbane locals, Felons<br />

Brewing Co. is a modern-day brewery<br />

proudly positioned on the banks of the<br />

Brisbane River. Our brewery is nestled<br />

down under the Story Bridge, within<br />

Howard Smith Wharves. We truly<br />

believe that beer is what binds us all<br />

to this great part of the world and as<br />

proud brewers, we believe in brewing<br />

with passion and freedom.<br />

07 3188 9090<br />

felonsbrewingco.com.au


W H Y N O T S T O C K & S U P P O R T<br />

A CRAFTY<br />

BUNCH<br />

Brisbane Brewing Co.<br />

Brisbane’s longest-running<br />

independent brewery, familyowned<br />

and serving award-winning<br />

beer since 2005. Our beers are<br />

brewed to suit the climate, bringing<br />

people who love to explore the<br />

world and locally made craft beer<br />

together. Welcoming and friendly,<br />

unpretentious, and easy going,<br />

enjoy on hot summer or cool sunny<br />

winter day, “The Brisbanest Beer”.<br />

(07) 3891 1011<br />

brisbanebrewing.com.au/wholesale<br />

Revel Brewing Co.<br />

We are proud to be one of<br />

Queensland’s best independent<br />

breweries consistently producing<br />

Australian & International award<br />

winning beers.<br />

Bringing brewing back to Bulimba<br />

where the original Eagle Brewery<br />

resided in 1883 and the essence of<br />

QLD brewing began. Our beers are<br />

bursting with flavour and personality<br />

whilst possessing drinkability for<br />

everyone.<br />

Come and be a part of the Revel-ution!<br />

Matthew Flexman<br />

matt@revelbrewingco.com.au<br />

Boiling Pot Brewing Co.<br />

Everything we do at Boiling Pot<br />

Brewing Co. is influenced by our<br />

birthplace, Noosa, with all its beauty,<br />

nature and damn fine beer-drinking<br />

weather.<br />

We named the brewery in honour of the<br />

first headland in Noosa National Park,<br />

Boiling Pot, if you know it, you know it.<br />

If we could bottle the feeling you get at<br />

Boiling Pot, it’d be a bestseller.<br />

At Boiling Pot, we take what we do<br />

seriously but we know we’re not<br />

saving the world. Our mission is<br />

simple: to make life that little bit better<br />

for beer drinkers, one beer at a time.<br />

#cheerseverybody<br />

0414 415 920<br />

boilingpotbrewingco.com.au<br />

<strong>QHA</strong> REVIEW | 58<br />

Aether Brewing<br />

Aether is more than just a<br />

brewery or just some beer. It is an<br />

expression of creativity, innovation<br />

and quality which is hand crafted<br />

by a team who treat each other as<br />

family. We are driven by our shared<br />

unrelenting passion for what we<br />

do and the dedication we have for<br />

great beer shows in each and every<br />

beer that leaves our home in the<br />

North of Brisbane. From our multiple<br />

award winning core range to our<br />

highly anticipated seasonal releases,<br />

we create a beer for every taste.<br />

07 3815 6455<br />

aetherbrewing.com.au<br />

The Catchment Brewing Co<br />

Catchment Brewing Co, located in<br />

a beautiful art deco building in West<br />

End, is a fully functioning brewery,<br />

bar and restaurant and your one stop<br />

shop for all things craft beer, awesome<br />

food and functions.<br />

Whether sampling the medal winning<br />

core range beers named after iconic<br />

streets in the local catchment or the<br />

seasonal smash hits that will amaze<br />

you, it’s well worth a visit for a taste of<br />

West End.<br />

Catchment Brewing Co - For locals,<br />

by locals, everywhere.<br />

07 3846 1701<br />

bookings@catchmentbrewingco.com.au<br />

catchmentbrewingco.com.au<br />

Granite Belt Brewery<br />

Granite Belt Brewery is a small batch<br />

brewery with a passion for creating<br />

unique, full flavoured beers that are<br />

perfect for every occasion. Our beers<br />

are made purely... to be enjoyed.<br />

We brew and bottle everything onsite<br />

in Stanthorpe on the Granite Belt,<br />

and it is all available for wholesale<br />

distribution.<br />

07 4681 1370<br />

granitebeltbrewery.com.au


Paul St John-Wood PUB TALK<br />

AN EVENTFUL MONTH<br />

With the Easter holiday period done and dusted for<br />

another year we hope all venues were able to enjoy<br />

a boost in trade, despite the onerous challenges of<br />

consecutive public holidays.<br />

It was great to see a large number of pubs across the<br />

state respectfully celebrate Anzac Day and organise<br />

enticing promotions and events for their patrons to<br />

commemorate and celebrate. We will continue to<br />

lobby government for a more favourable application<br />

process for playing Two-up at hotels on Anzac Day<br />

with so many RSL sub-branches withholding approval<br />

on a commercial basis which was never the intention<br />

of the approval requests.<br />

With a number of significant sporting and cultural<br />

events taking place in the near future, hoteliers are<br />

reminded that one-off extended hours permits are<br />

available for these occasions and applications must be<br />

submitted at least 21 days before the event.<br />

<strong>QHA</strong> & TABCORP Race Day – Toowoomba<br />

Thank you to all the hoteliers and industry suppliers<br />

who turned out for the Race Day in Toowoomba at<br />

the end of April. The day continues to be a substantial<br />

networking event for the industry – we hope all<br />

attendees enjoyed the day and were able to make<br />

meaningful contacts with their peers and industry<br />

suppliers. Recognition and appreciation must go to<br />

TAB for their continued support of the Race Day.<br />

<strong>QHA</strong> Awards For Excellence Finalists Announced<br />

Congratulations to all venues who have been<br />

announced as finalists for the 2023 <strong>QHA</strong> Awards<br />

For Excellence. There were a record number of<br />

nominations received and the quality of the offerings<br />

showcased continues to elevate each year. Best of<br />

luck to all finalists and we look forward to celebrating<br />

with you all at the Gala Dinner on Monday 19 June.<br />

Combined Hoteliers and General Managers<br />

Meeting – Cairns<br />

<strong>QHA</strong> will be hosting a combined meeting for hoteliers<br />

from our General Division and general managers from<br />

our Accommodation Division in Cairns on Monday<br />

8 <strong>May</strong>. The meeting will feature presentations from<br />

industry partners aimed at assisting attendees with<br />

their business profitability. Team members from the<br />

<strong>QHA</strong> will also present on industry issues, compliance<br />

matters and employment relations updates. Venues<br />

in North Queensland have received invitations and we<br />

look forward to another valuable industry event.<br />

<strong>QHA</strong> REVIEW | 59


WINE<br />

ANDREW ‘THOMMO’<br />

THOMAS WINES<br />

‘Keep it simple’ is Thomas’ philosophy,<br />

producing small parcels of world class,<br />

uniquely regional wines from some of the<br />

most distinguished sites in the Hunter<br />

Valley. Each single vineyard wine showcases<br />

its unique signature and personality and<br />

expresses a true sense of place.<br />

After graduating with a degree in Oenology<br />

at Roseworthy Agricultural College,<br />

following in his father’s footsteps, Andrew<br />

began his winemaking journey at Tyrrell’s<br />

Vineyards. During 13 years of guidance<br />

under the legendary Murray Tyrrell at Tyrrells<br />

Wines, he gained a great respect for, and<br />

understanding of, the two signature varieties<br />

of the Hunter Valley – semillon and shiraz.<br />

Many of Thommo’s wines, both Shiraz and<br />

Semillon varieties, have become modern<br />

benchmarks for the Hunter Valley.


WINE<br />

TOP SHELF<br />

SWEETWATER SHIRAZ 2021<br />

This is flush with dark, broody fruits,<br />

savoury spices and woodsy earth.<br />

Well-pitched acidity and supporting<br />

tannins provide the frame for<br />

beautiful mid-palate weight, fleshy<br />

dark fruits, baking spice richness and<br />

a dense but fine-boned presence.<br />

Full of complexity and impact and<br />

once again impressive value.<br />

SYNERGY SHIRAZ 2021<br />

A blend of Shiraz from the Ridgeview,<br />

Sweetwater, Pokolbin Estate (Kiss<br />

and Dam Blocks) and Cote D’or<br />

vineyards – in that order.<br />

With classic Hunter Valley blue fruits,<br />

some lifted spicy notes and a supple<br />

tannin structure, it’s vibrant, fresh and<br />

medium bodied. A BBQ-ers delight.<br />

SYNERGY SEMILLON 2022<br />

The ‘22 is a blend of Braemore<br />

(about 75%), with the balance<br />

from the Brycefield and Fordwich<br />

Hill vineyards. The fruit was all<br />

fermented in stainless steel.<br />

This vintage was picked slightly<br />

later due to extra precipitation than<br />

previous vintages.<br />

Crisp citrus up front and a linear<br />

flintlike acidity give this wine a great<br />

backbone. Thai lemongrass, pear<br />

and a hint of green mango create<br />

a fresh inviting mouthfeel. So good<br />

with any seafood. Amazing value<br />

for a wine of such complexity.<br />

<strong>QHA</strong> REVIEW | 61


TRADE DIRECTORY<br />

INSURANCE | RISK MANAGEMENT | CONSULTING<br />

Your trusted advisor, helping you identify the risks your<br />

business faces and finding the right insurance solution to<br />

protect the future of your business.<br />

Call: 1800 240 432<br />

www.ajg.com.au<br />

LIVE SPORT IN VENUES<br />

Foxtel Business delivers the magic of sport to venues –<br />

bringing people together, entertaining them and contributing<br />

to a boost in trade. And with over 50 live sports, there’s<br />

something for everyone. Serve your customers the best<br />

sporting action with Foxtel.<br />

P: 1300 761 056 www.foxtel.com.au/venues<br />

TURBOFAN<br />

COOK AND HOLD WITH<br />

ABSOLUTE CONFIDENCE<br />

MARKET LEADING BRANDS IN EQUIPMENT<br />

No matter the size, shape or demands placed on your<br />

business, we have the ability to deliver equipment that is<br />

functional, adaptable and reliable, Turbofan, Waldorf, Waldorf<br />

Bold, Cobra, Convotherm, FastFri, Merrychef.<br />

P: 1300 268 798 E: info@moffat.com.au<br />

Service department: 1300 264 217<br />

STODDART<br />

Stoddart are one of Australia’s leading manufacturers and<br />

importers of a large range of world leading equipment for<br />

food service and bar applications.<br />

Darrin Miller<br />

P: 0417 867 979 E: dmiller@stoddart.com.au<br />

stoddart.com.au<br />

<strong>QHA</strong><br />

MEMBER<br />

OFFER<br />

<strong>QHA</strong> REVIEW | 62<br />

BUPA<br />

Refer your colleague to your Bupa<br />

health cover plan and get rewarded<br />

with a $100 e-gift card*. Plus get 9%<br />

monthly corporate discount when<br />

quote ID 2139463. *T&Cs apply.<br />

Call 1300 662 074,<br />

E: sales@bupa.com.au<br />

www.bupa.com.au/corporate/qha<br />

UNIQUELY CREATIVE IDEAS<br />

FOR YOUR BUSINESS<br />

We go above and beyond, whether<br />

it’s looking at an advertising campaign<br />

or a promotional concept. We<br />

develop creative solutions to grow<br />

your business.<br />

E: ideas@horseandwater.com.au<br />

www.horseandwater.com.au<br />

CITY PROPERTY SERVICES<br />

Over 25 years of commercial cleaning<br />

services | Triple certified Quality<br />

assured | EcoClean Certified using<br />

environmentally friendly products.<br />

Get 2 weeks free with any 12<br />

month contract when mentioning<br />

this advert. P: 1300 630 636<br />

citypropertyservices.co


TRADE DIRECTORY<br />

ADVERTISING &<br />

PROMOTION<br />

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND<br />

Mullins’ hospitality team has unrivalled experience in the liquor<br />

and gaming sector, developed over 40 years. From greenfield<br />

applications and integrated developments to liquor and<br />

gaming compliance and employment advice - we are your<br />

one-stop-shop to ensure the best outcomes for your hotel.<br />

Curt Schatz, Managing Partner | Direct: 07 3224 0230<br />

Email: cschatz@mullinslawyers.com.au<br />

mullinslawyers.com.au<br />

For more information on<br />

advertising and promoting your<br />

business in the <strong>QHA</strong> REVIEW<br />

contact Simon Cross.<br />

qhareview@qha.org.au<br />

or 0413 698 630<br />

HOLDING REDLICH<br />

Full range of commercial legal services<br />

to assist the liquor and gaming<br />

industry, including all Liquor/Gaming<br />

applications and advisory, WHS,<br />

employment and property services.<br />

Robert Lyons<br />

P: 07 3135 0559<br />

E: Robert.Lyons@holdingredlich.com<br />

www.holdingredlich.com<br />

ELECTRICA SOUND & VISION<br />

Trust the experts in CCTV, alarms<br />

and digital signage. Get the<br />

competitive edge with the latest<br />

Audio Visual equipment, LED screens<br />

and music systems. Upgrade using<br />

our easy payment solutions.<br />

P: 0411 799 914<br />

darren@electrica.net.au<br />

www.electrica.net.au<br />

SCIENTIFIC GAMES<br />

This new generation of exciting game<br />

content draws on the strength of<br />

Scientific Games to create one of<br />

the most dynamic game libraries<br />

in the market.<br />

P: 07 3458 9180<br />

www.sggaming.com/australia<br />

<strong>QHA</strong> REVIEW | 63


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE<br />

BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES MEMBER<br />

HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong> PARTNER OR<br />

CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999.<br />

<strong>QHA</strong> REVIEW | 64<br />

ACCOUNTING/ TAX<br />

BDO Australia<br />

Ph: 07 3237 5999<br />

bdo.com.au<br />

HLB Mann Judd -<br />

Chartered Accountants<br />

Ph: 07 3001 8800<br />

hlb.com.au<br />

Prosperity Advisers QLD<br />

Ph: 07 3007 1971<br />

prosperity.com.au<br />

SW Accountants &<br />

Advisors<br />

Ph: 07 3085 0888<br />

sw-au.com<br />

Quantaco<br />

Ph: 02 8346 6000<br />

quantaco.co<br />

Clarity Management<br />

Ph: 3058 9732<br />

claritymg.com.au<br />

Hotel Accountants Pty Ltd<br />

Ph: 07 5560 8988<br />

hotelaccountants.com.au<br />

McGrathNicol<br />

Ph: 07 3333 9800<br />

mcgrathnicol.com<br />

ARCHITECTS / REPAIRS<br />

REFURBISHMENT/<br />

RECONSTRUCTION /<br />

CONSTRUCTION<br />

Ashley Cooper<br />

Construction<br />

Ph: 07 3142 5915<br />

ashleycooper.com<br />

BSPN Architecture<br />

Ph: 07 3851 9100<br />

bpsn.com.au<br />

Open Projects<br />

Ph: 1800 461 421<br />

openprojects.com.au<br />

Paynters - Design &<br />

Construction<br />

Ph: 07 3368 5500<br />

paynters.com.au<br />

Rohrig Constructions<br />

Ph: 07 3257 4411<br />

rohrlg.com.au<br />

BWC Constructions Pty Ltd<br />

Ph: 0403 579 997<br />

bwcgroup.com.au<br />

Caughley & Co<br />

Ph: 0434 549 242<br />

caughleyco.com.au<br />

Imagination Play<br />

Ph: 07 3088 6077<br />

imaginationplay.com.au<br />

IQ Construct<br />

Ph: 3667 8202<br />

iqcontruct.com.au<br />

Urban Play<br />

Ph: 07 3256 0554<br />

urbanplay.com.au<br />

BEVERAGES<br />

Accolade Wines<br />

Ph: 07 3252 7933<br />

accolade-wines.com<br />

Brown-Forman<br />

Australia P/L<br />

Ph: 07 3010 2000<br />

brown-forman.com<br />

Campari Australia Pty Ltd<br />

Ph: 07 3253 1801<br />

camparigroup.com.au<br />

Carlton & United<br />

Breweries<br />

Ph: 07 3666 4104<br />

cub.com.au<br />

Coca-Cola Europacific<br />

Partners<br />

Ph: 13 26 53<br />

ccamatil.com<br />

Coopers Brewery<br />

Ph: 07 3275 3732<br />

coopers.com.au<br />

CUB Premium Beverages<br />

Ph: 07 3666 4104<br />

cub.com.au<br />

Diageo<br />

Ph: 07 3257 0800<br />

diageo.com<br />

Lion<br />

Ph: 07 3361 7400<br />

lionco.com<br />

Liquid Specialty<br />

Beverages<br />

Ph: 07 5440 2006<br />

liquidsb.com.au<br />

Pernod-Ricard Australia<br />

Ph: 07 3340 5471<br />

pernod-ricard.com<br />

Red Bull Australia<br />

Ph: 02 9023 2892<br />

redbull.com.au<br />

Samuel Smith & Son<br />

Ph: 07 3373 5777<br />

samsmith.com<br />

Southtrade International<br />

Ph: 07 3085 7418<br />

southtradeint.com.au<br />

Treasury Wine Estates<br />

Ph: 03 9685 8000<br />

treasurywineestates.com<br />

Your Mates Brewing Co.<br />

Ph: 07 5329 4733<br />

yourmatesbrewing.com<br />

4 Hearts Brewing<br />

Ph: 07 3281 1004<br />

admin@4heartsbrewing.com<br />

www.4heartsbrewing.com<br />

Heads of Noosa Brewing Co.<br />

Ph: 0401 399 625<br />

headsofnoosa.com.au<br />

Terella Brewing<br />

Ph: 0408 920 759<br />

terellabrewing.com.au<br />

BUILDING SUPPLIES<br />

& SERVICES<br />

Bunnings<br />

Ph: 07 3452 5725<br />

bunnings.com.au<br />

Urban Play<br />

Ph: 07 3256 0554<br />

urbanplay.com.au<br />

EDUCATION, TRAINING<br />

& EMPLOYMENT<br />

Best Security - Security<br />

and Training<br />

Ph: 07 3212 8460<br />

bestsecurlty.net.au<br />

Find a Chef Pty Ltd<br />

Ph: 0431 376 689<br />

findachef.net.au<br />

Frontier Leadership<br />

Ph: 0423 097 246<br />

frontierleadership.edu.au<br />

Federation Academy<br />

Ph: 0423 097 246<br />

federationacademy.edu.au<br />

Prime Effect<br />

Ph: 0406 500 171<br />

primeeffect.com.au<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

professionalhospitality.<br />

com.au<br />

MEGT<br />

Ph: 0409896503<br />

megt.com.au<br />

MLKA Hospitality<br />

Recruitment<br />

Ph: 07 4128 8400<br />

mlkarecruitment.com.au<br />

TAFE Queensland<br />

Ph: 1300 308 233<br />

tafeqld.edu.au<br />

Tribe Workforce Solutions<br />

Ph: 07 3238 0808<br />

tribeworkforce.com.au<br />

The Kingsmen<br />

Ph: 0410 416 655<br />

thekingsmen.net.au<br />

Zenith Hospitality Staffing<br />

Solutions<br />

Ph: 07 3002 4000<br />

zenithhospitality.com<br />

ENERGY GAS/POWER<br />

BOC Limited<br />

Ph: 07 3212 4135<br />

boc.com.au<br />

TransTasman<br />

Energy Group<br />

Ph: 1300 118 834<br />

tteg.com.au<br />

Horan and Bird<br />

Ph: 1300 467 262<br />

horanandbird.com.au<br />

Spinifex Energy<br />

Ph: 0419 108 638<br />

spinifexenergy.com.au<br />

Sun Flux Solar Australia<br />

Pty Ltd<br />

Ph: 0421 082 828<br />

sunfluxsolar.com.au<br />

FINANCES, BANKING,<br />

INSURANCE &<br />

INVESTMENTS<br />

BDO Australia<br />

Ph: 07 3237 5999<br />

bdo.com.au<br />

Commonwealth Bank of<br />

Australia<br />

Ph: 0476 824 307<br />

CommBank.com.au<br />

Gallagher Insurance<br />

Brokers<br />

Brisbane: 07 3367 5000<br />

Nth QLD: 07 4753 5311<br />

Toowoomba: 07 4639 7102<br />

ajg.com.au<br />

Shift<br />

Ph: 0498 137 007<br />

shift.com.au<br />

Green Finance Group<br />

Ph: 0457 883 700<br />

greenfinancegroup.<br />

com.au<br />

Waratah Debt Capital<br />

Ph: 0448 681 783<br />

waratahmanagement.<br />

com.au<br />

Westpac Banking<br />

Corporation<br />

Ph: 0438 701 195<br />

westpac.com.au<br />

Austcover<br />

Ph: 0412 286 511<br />

austcover.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

banktech.com.au<br />

BUPA - health insurance<br />

Ph: 134135<br />

(quote ID 2139463)<br />

bupa.com.au<br />

CTB & Co (Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Marmalade<br />

Ph: 0407 040 733<br />

withmarmalade.com.au<br />

Trinitas Australia Pty Ltd<br />

Ph: 1300 836 025<br />

trinitas3.com.au<br />

FOOD & ASSOCIATED<br />

BUSINESSES<br />

Bidfood Australia Limited<br />

Ph: 0434 939 134<br />

bidfood.com.au<br />

PFD Food Services<br />

Ph: 131 733<br />

pfdfoods.com.au<br />

Simon George and Sons<br />

Ph: 07 3717 1400<br />

simongeorge.com.au<br />

CTB & Co<br />

(Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Food and Agribusiness<br />

Network<br />

Ph: 0419 651 157<br />

foodagribusiness.org.au<br />

The Entertainment Group of<br />

Australia Pty Ltd<br />

Ph: 0413 035 482<br />

entertainment.com.au<br />

FURNITURE SUPPLY<br />

Table Top Innovations<br />

Ph: 07 5532 7191<br />

tabletopinnovations.com.au<br />

SlumberCorp<br />

Ph: 07 3892 7477<br />

slumbercorp.com.au<br />

GAMING AND RACING<br />

Ainsworth Game<br />

Technology P/L<br />

Ph: 07 3209 6210<br />

ainsworth.com.au<br />

Aristocrat Leisure<br />

Industries<br />

Ph: 07 3727 1600<br />

aristocrat.com.au<br />

IGT<br />

Ph: 07 3890 5622<br />

igt.com.au<br />

Konami Australia<br />

Ph: 02 9666 3111<br />

konamiaustralia.com.au<br />

Light & Wonder<br />

Ph: 02 9773 0299<br />

explore.lnw.com<br />

MAX<br />

Ph: 0436 839 857<br />

max.com.au<br />

Odyssey Gaming Services<br />

Ph: 07 3087 3300<br />

odysseygaming.com


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

PVS Australia Pty Ltd<br />

Ph: 03 8671 1900<br />

pvsoz.com.au<br />

Simtech<br />

Ph: 07 5596 6993<br />

simtechcreations.com<br />

Keno<br />

(The Lottery Corporation)<br />

Ph: 07 3001 9300<br />

thelotterycorporation.com<br />

TAB<br />

Ph: 1800 823 888<br />

tab.com.au<br />

UTOPIA Gaming Systems<br />

Ph: 1800 200 201<br />

utopiagaming.com.au<br />

Australian Pokie Consoles<br />

Ph: 0413 261 777<br />

clubsandpubs.com.au<br />

HOSPITALITY<br />

CONSULTANTS<br />

AHS Hospitality<br />

Ph: 07 5512 6143<br />

ahshospitality.com.au<br />

DASK Entertainment<br />

Group Pty Ltd<br />

Ph: 0452 640 418<br />

daskentertainment.com.au<br />

DNS Specialist Services<br />

Ph: 0433 906 809<br />

dnsspecialistservices.com.au<br />

DWS Hospitality Specialists<br />

Ph: 07 3878 9355<br />

dws.net<br />

Lighthouse Safety &<br />

Compliance<br />

Ph: 0422 669 631<br />

www.lighthousesafety.com.au<br />

Sky Channel<br />

Ph: 07 3228 6344<br />

Freecall: 1800 251 710<br />

skychannel.com.au<br />

Stan Sport<br />

Ph: 0416 208 417<br />

stan.com.au/sport/venues<br />

Damian’s Games<br />

Ph: 0412 726 688<br />

accounts@damian.com.au<br />

Nightlife - Music & Video<br />

Freecall: 1800 679 748<br />

nightlife.com.au<br />

Pro Score - Sporting<br />

Promotions<br />

Ph: 0431 366 800<br />

proscore.com.au<br />

Rooks Entertainment<br />

Ph: 07 4068 8633<br />

rooks-entertainment.com.au<br />

HOTEL & BAR SUPPLIES<br />

BOC Limited - Gas/<br />

Reticulation Supply<br />

Ph: 07 3212 4322<br />

boc.com.au<br />

Reward Hospitality<br />

Ph: 07 3341 5929<br />

rewardhospitality.com.au<br />

Stoddart<br />

Ph: 0437 576 447<br />

stoddart.com.au<br />

HOTEL BROKERS /<br />

REAL ESTATE /<br />

PROPERTY VALUERS<br />

Off Market Hotels<br />

Chris Cameron<br />

Ph: 0477 271 875<br />

offmarkethotels.com.au<br />

<strong>QHA</strong> PLATINUM PARTNERS<br />

<strong>QHA</strong> DIAMOND PARTNERS<br />

<strong>QHA</strong> GOLD PARTNERS<br />

Logic Hospitality<br />

Ph: 07 5520 3957<br />

logichospitality.com.au<br />

Morph Consulting Services<br />

Ph: 0438 758 847<br />

morph-consulting.com<br />

Power Jeffrey & Co -<br />

Hotel Brokers<br />

Ph: 07 3832 6000<br />

powerjeffrey.com.au<br />

CRE Brokers<br />

Ph: 07 5371 0165<br />

crebrokers.com<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

professionalhospitality.<br />

com.au<br />

Sculpture Hospitality<br />

Queensland<br />

Ph:0427 532 925<br />

sculpturehospitality.com<br />

Now Book It<br />

Ph: 1800 265 726<br />

nowbookit.com<br />

Nuvho<br />

Ph: 07 3357 9951<br />

nuvho.com<br />

Prostaff Events Pty Ltd<br />

prostaffevents.com.au<br />

HOTEL ENTERTAINMENT<br />

Fox Sports<br />

Ph: 0403 061 412<br />

foxsports.com.au<br />

Foxtel for Business<br />

Ph: 1300 720 630<br />

austar.com.au<br />

HTL Property<br />

Ph: 02 8016 3810<br />

htlproperty.com.au<br />

JLL<br />

Ph: 07 3231 1311<br />

jll.com.au<br />

LEGAL<br />

Mullins<br />

Ph: (07) 3224 0222<br />

mullinslawyers.com.au<br />

Corrs Chambers<br />

Westgarth – Lawyers<br />

Ph: 07 3228 9778<br />

corrs.com.au<br />

Holding Redlich<br />

Ph: 07 3135 0500<br />

holdingredlich.com<br />

HopgoodGanim Lawyers<br />

Ph: 0419 762 469<br />

hopgoodganim.com.au<br />

K&L Gates<br />

Ph: 0416 131 543<br />

klgates.com<br />

BDO Australia<br />

BSV<br />

CashZone<br />

Daily Press<br />

H&L Australia<br />

Best Security<br />

BOC Limited<br />

BSPN Architecture<br />

Chewzie Table<br />

Ordering<br />

Coopers Brewery<br />

Command 51<br />

Grayza<br />

Green Finance Group<br />

HLB Mann Judd<br />

Liquid Specialty<br />

<strong>QHA</strong> SILVER PARTNERS<br />

Off Market Hotels<br />

Prosperity<br />

Advisers QLD<br />

PVS Australia<br />

Simon George & Sons<br />

Tanda<br />

<strong>QHA</strong> BRONZE PARTNERS<br />

Beverages<br />

MSL Solutions<br />

Odyssey Gaming<br />

Services<br />

Open Projects Group<br />

Operandio Pty Ltd<br />

Paynters<br />

Platypus Print<br />

Packaging<br />

Power Jeffrey and<br />

Company<br />

Quantaco<br />

Trans Tasman<br />

Energy Group<br />

UTOPIA Gaming<br />

Systems<br />

Your Mates Brewing<br />

Company<br />

Rohrig Constructions<br />

Red Bull Australia<br />

Secure Access I.T.<br />

Shift<br />

Simtech<br />

Southtrade<br />

International<br />

Stan Sport<br />

SW Accountants<br />

& Advisors<br />

Waratah Debt Capital<br />

<strong>QHA</strong> REVIEW | 65


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

APPROVED<br />

MANAGER’S<br />

LICENCE<br />

RESPONSIBLE MANAGEMENT<br />

OF LICENSED VENUES<br />

TRAINING<br />

“HONESTLY THE BEST TRAINING<br />

SESSION! FUN AND LIGHT-HEARTED<br />

WHILE BEING VERY INFORMATIVE AND<br />

KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />

OTHER COURSES OFFERED:<br />

Online RSA/RSG Training<br />

Gaming Nominee Training<br />

Employment Relations Training<br />

Employment Relations Webinar<br />

Responsible Management of Licensed Venues<br />

Training is a mandatory training requirement<br />

for those applying for a liquor licence, and<br />

applicants for an Approved Manager’s Licence.<br />

Training is offered face to face at regional<br />

centres throughout Queensland.<br />

For more information please contact the<br />

<strong>QHA</strong> Training Centre<br />

Ph: 07 3221 6999 Fax: 07 3221 6649<br />

Email: training@qha.org.au<br />

Web: www.qha.org.au<br />

Ramsden Lawyers<br />

Ph: 07 5554 1964<br />

ramsdenlaw.com.au<br />

LIQUOR<br />

BUYING GROUPS<br />

Bottlemart<br />

Ph: 1300 733 504<br />

bottlemart.com.au<br />

Independent Liquor<br />

Group<br />

Ph: 07 3713 2751<br />

ilg.com.au<br />

Liquor Legends<br />

Ph: 07 3107 7422<br />

liquorlegends.com.au<br />

LIQUOR<br />

WHOLESALE GROUPS<br />

ALM (Australian Liquor<br />

Marketers)<br />

Brisbane: 07 3489 3600<br />

Townsville: 07 4799 4022<br />

Cairns: 07 4041 6070<br />

almliquor.com.au<br />

Your Mates Brewing Co.<br />

Ph: 07 5329 4733<br />

yourmatesbrewing.com<br />

4 Hearts Brewing Co.<br />

Ph: 0428 236 436<br />

4heartsbrewing.com<br />

Terella Brewing<br />

Ph: 0408 920 759<br />

terellabrewing.com.au<br />

MEDIA / MARKETING<br />

Daily Press<br />

Ph: 0412 224 969<br />

dailypress.com.au<br />

POINT OF SALE /<br />

PAYMENTS<br />

CashZone<br />

Ph: 0466 148 752<br />

cashzoneatm.com.au<br />

H&L Australia Pty Ltd<br />

Ph: 0407 975 411<br />

hlaustralia.com.au<br />

MSL Solutions<br />

Ph: 0448 134 625<br />

mslsolutions.com<br />

Banktech<br />

Ph: 1800 080 910<br />

banktech.com.au<br />

Bepoz Retail Solutions<br />

Ph: 1300 023 769<br />

bepoz.com.au<br />

Harris Data Systems<br />

Ph: 07 5535 7677<br />

harrisdata.com.au<br />

Idealpos Solutions Pty Ltd<br />

Ph: 1300 944 117<br />

mark.beeley@idealpos.<br />

com.au<br />

MyVenue Pty Ltd<br />

Ph: 0447 129 873<br />

myvenue.com/pubs-cafes-bars<br />

PRINTING / PACKAGING<br />

SECURITY / CLEANING<br />

Best Security<br />

Ph: 07 3212 8460<br />

bestsecurity.net.au<br />

Command 51<br />

Ph: 0437 368 352<br />

command51.com.au<br />

CMBM Facility Services<br />

Ph: 07 3391 1040 /<br />

Ph: 0419 708 715<br />

cmbm.com.au<br />

Future Business Technology<br />

Group<br />

Ph: 1300 706 155<br />

fgtgroup.com.au<br />

Hikvision <strong>Digital</strong> Technology<br />

Ph: 1300 976 305<br />

hikvision.com<br />

Lotus Commercial Pty Ltd<br />

Ph: 1300 653 536<br />

lotusfilters.com.au<br />

Luxxe Outsourced Hotel<br />

Services<br />

Ph: 03 8761 9156<br />

luxxe.com.au<br />

Security Registers<br />

Ph: 0452 363 166<br />

securityregisters.com.au<br />

Tru Security Services<br />

Ph: 0452 377 662<br />

trusecurity.com.au<br />

SUPERANNUATION<br />

HOSTPLUS<br />

Ph: 1300 467 875<br />

hostplus.com.au<br />

TECHNOLOGICAL<br />

PRODUCTS & SERVICES<br />

BSV<br />

Ph: 1300 244 727<br />

bigscreenvideo.com.au<br />

Chewzie Table Ordering<br />

Ph: 1300 243 994<br />

chewzie.me<br />

Grayza<br />

Ph: 1300 944 131<br />

grayza.com<br />

Operandio Pty Ltd<br />

Ph: 0422 398 294<br />

operandio.com<br />

Secure Access I.T.<br />

Ph: 1300 880 565<br />

secureaccess.com.au<br />

Tanda<br />

Ph: 1300 859 117<br />

tanda.co<br />

Cherry Hub Pty Ltd<br />

Ph: 0409 548 276<br />

cherryhub.com.au<br />

DQ VIP Systems<br />

Ph: 0448 749 008<br />

getdqd.com<br />

Future Business Technology<br />

Group<br />

Ph: 1300 706 155<br />

fgtgroup.com.au<br />

IDU Technologies Pty Ltd<br />

mitch@idu-identification.com<br />

idu-identification.com<br />

Jands<br />

Ph: 0408 506 620<br />

jands.com.au<br />

JB Hi-Fi Commercial<br />

Division<br />

Ph: 07 3360 9925<br />

jbhifi.com.au<br />

Klackit<br />

Ph: 0404 840 858<br />

klackit.com<br />

Mr Yum<br />

Ph: 0448 504 121<br />

mryum.com.au<br />

onPlatinum ICT<br />

Ph: 0402 281 561<br />

onplatinum.com.au<br />

Scantek Solutions<br />

Ph: 1300 552 106<br />

scantek.com.au<br />

Security Registers<br />

Ph: 0452 363 166<br />

securityregisters.com.au<br />

Smart Parking Limited<br />

Ph: 0421 155 972<br />

smartparking.com<br />

TableTime Pty Ltd<br />

Ph: 0405 052 682<br />

tabletime.com.au<br />

Vix Vizion Pty Ltd<br />

Ph: 0413 026 918<br />

vixvizion.com<br />

Whats Doing App<br />

Ph: 0404 561 895<br />

whatsdoingapp.com<br />

TRANSPORT<br />

A.P. Eagers Limited<br />

Ph: 07 3109 6731<br />

apeagers.com.au<br />

WASTE MANAGEMENT<br />

Envirobank Recycling<br />

Ph: 07 3063 7677<br />

envirobank.com.au<br />

Platypus Print Packaging<br />

Ph 07 3352 0300<br />

platys.com.au<br />

Hikvision <strong>Digital</strong> Technology<br />

Ph: 1300 976 305<br />

hikvision.com


INDEPENDENTS WITH SCALE AND MOMENTUM<br />

LMG provides independent retailers with the negotiating power, consumer brand expertise,<br />

professionalism and support to compete successfully in the off-premise retail marketplace.<br />

NEW AND IMPROVED APPS NOW AVAILABLE<br />

INTEGRATED MARKETING<br />

PROGRAMS<br />

EXCLUSIVE SHOPPER<br />

FOCUSSED PROMOTIONS<br />

SIGNIFICANT INVESTMENT<br />

INTO DIGITAL<br />

COMPETITIVE PRICING<br />

PROTECTING YOUR MARGIN<br />

CONTACT OUR QUEENSLAND GENERAL MANAGER SHAUN LANDY NOW<br />

TO FIND OUT HOW LMG CAN HELP YOU GROW YOUR BUSINESS.<br />

Shaun Landy 0436 002 418 | slandy@lmg.com.au<br />

lmg.com.au | bottlemart.com.au

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