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Year End Report - Synod Residential Services, Inc.

Year End Report - Synod Residential Services, Inc.

Demographics General

Demographics General This year we provided services to a total of 409 people. We served 89 in our group homes and 53 in supported living. We served 151 people at our Acute Services House. A total of 169 people received financial services from Synod. 43% of those also received residential services from us. 206 of the people served were women, 195 were men and 1 identified as transgender. 12 people were veterans. The charts below show the age and gender breakdowns for the people we served. Ethnicity Age of Clients 37% 7% 20% 37% 18-34 35-54 55+ Unrecorded Quality Assurance & Improvement FY 2011 Year End Report The diversity of Synod’s community mirrors that of the state. We served 78 African Americans, 3 Asian Americans, 288 Caucasians, 8 Hispanic and 3 Native Americans. 29 people listed their ethnicity as “Other” or did not specify their ethnicity. This chart compares the ethnicity of our clients to that recorded for the State of Michigan in the 2010 US Census. 80.0% 60.0% 40.0% 20.0% 0.0% N= 409 Synod 0.7% Gender of Clients 50% 2% 0.2% Ethnicity of Synod Clients Synod 19.1% Synod 70.4% Synod 2.0% Synod 0.7% Synod 3.2% 48% Synod Michigan N= 409 Male Female Unspecified Transgender N= 409 Page 4 of 11

Quality Assurance & Improvement FY 2011 Year End Report Synod strives to provide culturally informed service that respects the range of human expression and difference. � 92.9% of the 113 clients responding to our survey said that staff is sensitive to their ethnic, religious and cultural background. Outcomes I. Satisfaction A. Program Participants will be satisfied with the services they receive from SRS. 1 st Indicator: Were at least 90% of all clients surveyed satisfied with SRS services as expressed on the Client Satisfaction Survey? Conclusions: Yes. 93.0% of the 115 client respondents reported that they are satisfied with Synod’s service. 100% of the clients in the Supported Independent Living Options (SILO) program responded that they were satisfied with the service, as well as 93.4% of clients receiving Payee Services and 90.3% of clients in the Community Housing Program. 2 nd Indicator: Were at least 90% of surveyed employees satisfied with the quality of service the agency provides to clients? Conclusions: Yes. 96.6% of the 116 respondents to the Employee Satisfaction Survey expressed positive views of the quality of Synod services. 3 rd Indicator: Were at least 90% of all clients surveyed satisfied with SRS services as expressed on the Client Exit Survey? Conclusions: Yes. 97.3 of the 74 clients responding to an exit survey were satisfied with the services they received. II. Effectiveness A. Synod will ensure that all program participants are treated with dignity and respect in all interactions. 1 st Indicator: Did the number of staff Recipient Rights violations, relative to the number of service days provided, stay below .1%? Conclusions: Yes. This year the occurrence rate for Recipient Rights violations was .0047% Though we strive to hire, train and supervise staff in a manner that will foster respect for our clients at all times, two Synod staff committed rights violations during this fiscal year. Disciplinary Page 5 of 11

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