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# Year End Report - Synod Residential Services, Inc.

Year End Report - Synod Residential Services, Inc.

## Quality Assurance &

Quality Assurance & Improvement FY 2011 Year End Report C. Synod will provide therapeutic support services that promote the recovery and housing stability of program participants. 1 st Indicator: Did at least 90% of all clients surveyed feel that SRS staff responded promptly when they asked for help? Conclusions: Yes. 92.9% of the 113 responding clients felt staff responded promptly when they needed assistance. 95% of SILO clients and 93.7% of the residents of group homes agreed that their concerns were promptly addressed. 2 nd Indicator: How many clients demonstrated their ability to do the things necessary to live in the community? Conclusions: In the 2010-2011 fiscal year, 46% of clients showed stability or improvement on goals related to independence and positive living skills, according to the procedure outlined below, and may be prepared for a more independent living arrangement. 54% of clients showed decline in those goals, which indicates they may be receiving the support they need. 3 rd Indicator: How many clients demonstrated their ability to reduce the conduct that hinders their ability to live in the community? Conclusions: 59% of clients showed improvement on goals related to reducing harmful, unhealthy or socially unacceptable behavior, and 41% showed a decline. 4 th Indicator: Did clients increase their participation in treatment goals? Conclusions: Yes. 100% of clients participated in at least one of their goals. The following chart shows one client’s degree of independence for autonomy goals for the year. The managers of the group homes record the clients’ participation in meeting their goals. The M score indicates how often the client met the goal on their own, the P score indicates how often they met the goal with staff assistance, and the X score is the number of times the client refused to comply with the goal. These counts are reported monthly. A score is calculated that indicates the client’s degree of independence using the following formula: I = M + (P / 2) M + P + X The monthly scores for the fiscal year are used to calculate a trend using the mathematical technique called “least squares” which finds the best straight line that fits the progression of monthly scores. 1.5 1 0.5 0 Degree of Independence Monthly Scores Trend Page 8 of 11

4 th Indicator: Were the activities that clients participated in meaningful? Quality Assurance & Improvement FY 2011 Year End Report Conclusions: Yes. 89.4% of the activities this year involved one-on-one interaction with staff or were activities that were suggested by the client or contributed to their achievement plans. 5 th Indicator: Did the group home events allow clients to participate in community life? Conclusions: Yes. More than half of the events (60%) entailed clients participating in community life. Below is a graph that shows some of the types of activities and their frequency. Community Participation Events 700 600 500 400 300 200 100 0 6 th Indicator: Do clients have the opportunity to receive alternative and recreational therapies? Conclusions: Yes. This year clients had an opportunity to participate in Music Therapy, Camp, and other special activities. 57 participated in the Carnival, 36 went to camp, 47 went to the circus, 51 went on a hayride, and 14 participated in Music Therapy. 7 th Indicator: Did at least 80% of clients with hoarding behavior engage in ongoing harm reduction services with Synod? Conclusions: Yes. 84% of clients referred for hoarding services were willing to work on multiple occasions with Synod harm reduction services staff. D. Synod will ensure that services are provided by experienced caregivers. 1 st Indicator: Has 80% of Synod’s employees or members of the occasional labor force been affiliated with SRS for at least one year? Conclusions: Yes. 81% of Synod’s staff has been with the agency for over a year. The chart below shows their tenure and experience. Page 9 of 11

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