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Training Guide for retail sales staff - Energy Labelling

Training Guide for retail sales staff - Energy Labelling

Contents SECTION 1. HOW

Contents SECTION 1. HOW TO USE THE TRAINING GUIDE 2 SECTION 2. SESSION LEADERS GUIDE 4 2.1 INTRODUCTION TO REACH FOR THE STARS 4 2.2 OBJECTIVES AND LEARNING OUTCOMES 5 2.3 GREENHOUSE GASES AND RETAIL SALES STAFF 5 2.4 HOUSEHOLD ENERGY CONSUMPTION 7 2.5 ENERGY LABELLING – FROM OLD TO NEW 8 2.6 IDENTIFYING AND USING ENERGY EFFICIENT BENEFITS 10 SECTION 3. SELLING ENERGY EFFICIENT APPLIANCES 22 3.1 WHY YOU SHOULD SELL ENERGY EFFICIENT APPLIANCES 22 3.2 VIDEO “SELLING ENERGY EFFICIENT APPLIANCES – A GUIDE FOR APPLIANCE RETAIL STAFF” 24 3.3 ROLE-PLAYS 31 3.4 TRAINING SESSION EVALUATION AND REGISTRATION 32 Page 1

Workbook for retail sales staff - Energy Labelling
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