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Training Guide for retail sales staff - Energy Labelling

Training Guide for retail sales staff - Energy Labelling

Section 1. How to use

Section 1. How to use the Trainers Guide Instructor Based Format The Trainers Guide is divided into three sections. The METHOD column indicates what the trainer is required to do such as STATE, SHOW OR DISCUSS, (the directions in italics are for self-paced participants). The CONTENT column contains the information to be conveyed and the RESOURCES column provides reference to any resources such as the Workbook, Information Manual or Video. The highlighted paragraphs denote key points that can be useful in sales presentations. Page 2 Resources required Trainers Guide Information Manual – one for each retail store Staff Workbook – for participants – to be retained by participant Reach for the Stars Video – Selling Energy Efficient Appliances – A Guide for Appliance Retail Staff TV and Video Player Calculator Evaluation Forms Registration Forms Running time: 1 to 2 hours NOTE: All Trainers should complete a copy of the Retail Staff Workbook for reference.

Self-paced Format Participant learning instructions are located in the Trainers Guide. These appear in ITALICS which are located beside the Trainer instructions in the METHOD Column, for example, STATE / READ. The first direction is for a Trainer the second for the self-paced participant. Self-paced participants should ignore instructions such as DISCUSS OR SHOW. When EXERCISE appears the participant is to complete these as individual exercises. The Trainer’s Guide contains answers or suggested answers for all questions and exercises listed in the Workbook (download from www.energy.gov.au/retailers/index.html). All answers should be written into the Workbook. The participant should still access the Information Manual when required, as it will assist in becoming familiar with how to use it, and what it contains. Overheads need not be used as the information is contained in the Trainers Guide. Running time: Approximately 1 to 1.5 hours in total or session by session as required. Resources required: Trainers Guide Information Manual – one for reference Workbook – one for completion (download from www.energy.gov.au/retailers/index.html) Reach for the Stars Video – Selling Energy Efficient Appliances – A Guide for Appliance Retail Staff TV and Video Player Calculator Registration Form Page 3

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