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Training Guide for retail sales staff - Energy Labelling

Training Guide for retail sales staff - Energy Labelling

Section 2. Session

Section 2. Session Leaders Guide 2.1. INTRODUCTION TO REACH FOR THE STARS Reference: Information Manual Section 1 METHOD CONTENT RESOURCES 5 minutes INTRODUCTION TO REACH FOR THE STARS STATE / READ ‘Reach for the Stars’ is an awareness program promoting the sale, manufacture and use of energy efficient household appliances. It deals with the Energy Rating labels on electrical and gas appliances and what they mean in terms of conserving energy and cost savings for the consumer. SHOW Program Partners STATE / READ It is a joint initiative of: ANSWER 1. Sustainable Energy Development Authority, NSW 2. Sustainable Energy Authority Victoria 3. Sustainable Energy Development Office Western Australia 4. Energy SA, South Australia; and 5. Australian Greenhouse Office Page 4 Appliance retail staff are encouraged to ‘Reach for the Stars’ in promoting to customers the benefits of purchasing energy efficient appliances. ANSWER The ‘Reach for the Stars’ Program targets the high level of ‘green consumers’ in Australia and highlights the environmental and economic benefits of purchasing high star rated appliances. ANSWER The Program also incorporates the Galaxy Energy Awards. The Awards acknowledge and promote the achievements of those in the appliance industry who embrace energy efficiency and environmental stewardship in their product range, manufacturing process, marketing and company policies. Under the ‘Reach for the Stars’ program the awards are being given a greater national profile with the aim of increasing consumer awareness of the Galaxy Energy Award logo. W/B 3

2.1 continued METHOD CONTENT RESOURCES DISCUSS Although the underlying theme of protecting the environment appeals to a growing number of ‘green consumers’, there is another facet that provides an even wider attraction. This is the simple ‘Reach for the Stars’ message which indicates savings in money, energy use and reductions in greenhouse gas emissions. SHOW RFS Message STATE / READ • The More Stars You See, the More You’ll Save! 2.2 OBJECTIVES AND LEARNING OUTCOMES METHOD CONTENT RESOURCES 5 minutes OBJECTIVES AND LEARNING OUTCOMES SHOW Objectives STATE / READ The objectives of the ‘Reach for the Stars’ Training Program are: ANSWER 1. To provide information on the Energy Rating labels for gas and electrical appliances; 2. To encourage appliance retail staff to use their knowledge of the Energy Rating labels to increase the sale of high star rated appliances, especially Galaxy Energy Award winning appliances; and 3. To demonstrate to retail sales staff the environmental and economic benefits of selling high star rated appliances. 2.3 GREENHOUSE GASES AND RETAIL SALES STAFF Reference: Information Manual Section 1. METHOD CONTENT RESOURCES 5 minutes GREENHOUSE GASES AND RETAIL SALES STAFF SHOW What are Greenhouse Gases & Global Warming? STATE / READ Greenhouse gases trap the sun’s warmth like a blanket, and maintain the earth’s surface temperature at a level necessary to support life. W/B 4 W/B 4 Page 5

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