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Administration of the Digital Television Switchover Household ...

Administration of the Digital Television Switchover Household ...

Table 5.1 Indicative

Table 5.1 Indicative cost of HAS installations delivered to customers, by rollout ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 114 Rollout Lowest indicative cost Highest indicative cost Mildura/Sunraysia pilot $176.56 $718.98 Regional South Australia and Broken Hill $256.20 $881.23 Regional Victoria 1 $157.07 $893.82 Regional Queensland 2 $181.31 $1590.42 Note 1: The figures are based on data held in the Switchover Assistance Management System (SAMS) as at 1 March 2012. Note 2: As at 1 March 2012, invoicing has not yet been finalised for the Regional Queensland rollout, and Regional South Australia and Broken Hill and Regional Victoria data is still being imported into SAMS. Source: DBCDE. 5.15 As a ‘safety net’ scheme, the costs of HAS installations extend beyond the cost of equipment, including the STB and cabling. As discussed previously (in paragraphs 4.38–4.43), a key feature of the Scheme is the after‐care and warranty arrangements that support the practical assistance that older and disabled people need to successfully switch to digital‐only television. Households receiving HAS services 5.16 The number of potentially eligible households approached by DHS is significantly larger than those found eligible for assistance under the Scheme or the number of HAS installations. Figure 5.1 outlines those households found eligible for assistance, households that receive at least one HAS service in their home, compared with the number of potentially eligible households.

Scheme performance and Reporting Figure 5.1 Potentially eligible households, eligible households, and households receiving HAS services Thousands 140 120 100 80 60 40 20 0 Mildura South Australia and Broken Hill Rollout region Regional Victoria Potentially eligible households Eligible households Installations Source: ANAO analysis of DBCDE HAS performance monitoring information. 5.17 For the first three completed HAS rollouts, on average around 92 per cent of households found eligible to receive a service under HAS, go on to receive assistance. The most common reasons why eligible householders do not go on to receive a HAS service is that they decide they no longer require HAS assistance, usually because they have converted to digital television independently. Estimated take-up rates compared against those realised 5.18 The rates of HAS take‐up compared to those estimated by DBCDE provides an indication of how DBCDE initially designed the Scheme and planned program implementation, and how the department adjusted its approach to future rollouts. For the Mildura/Sunraysia pilot during 2009–10, DBCDE estimated that up to 55 per cent of households invited to test their ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 115

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