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Administration of the Digital Television Switchover Household ...

Administration of the Digital Television Switchover Household ...

eligibility for

eligibility for assistance would go on to receive assistance. With 2489 households assisted in Mildura/Sunraysia, and approximately 34 per cent of those invited actually received assistance under HAS. 95 5.19 In the second financial year of the Scheme (2010–11), DHS sent 291 920 initial letters inviting households to test their eligibility for assistance. The target for assistance was stated as 61 000 households. 96 This target represents about 21 per cent of households invited to test eligibility. Of these households, 37 838 received HAS services in 2010–11, representing 13 per cent of the total number of initial letters sent. 5.20 For 2011–12, the target for HAS installations was 128 000. In the 2012–13 Budget, this figure was subsequently revised to 90 000. The final number of households assisted in 2011–12 year is yet to be determined. Information communicated to the market for the purposes of the RFT for the Regional Queensland and Regional New South Wales rollouts, estimated maximum take‐up to be 45 and 37 per cent, respectively. Figure 5.2 summarises take‐up forecasts against take‐up rates realised, and provides the rates expected to be realised for Regional Queensland and Regional New South Wales rollouts at the time of releasing the RFT to the market. 95 The actual number of installations for the Mildura/Sunraysia is lower than the figure reported in DBCDE’s 2009–10 Annual Report (2562) due to the updated data provided to DBCDE from the service contractor following the publication of the Annual Report. 96 DBCDE PBS 2010–11, p. 34. ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 116

Scheme performance and Reporting Figure 5.2 Estimated and realised take-up rates, by financial year or rollout Per cent 60 50 40 30 20 10 0 55 36 21 Estimated Realised 2009–10 Estimated Realised 2010–11 Projected Regional Queensland Projected Regional NSW Notes: Rounded figures. Source: DBCDE PBS, Annual Reports, DBCDE information. 5.21 As figure 5.2 highlights, realised take‐up rates have been considerably lower than those estimated by the department to date. In papers prepared for the 2010–11 Budget process, DBCDE identified lower than anticipated take‐up by households seeking assistance under HAS. DBCDE indicated that the higher take‐up rate estimates included in RFTs are a consequence of HAS being a demand‐driven Scheme and the department taking a conservative approach to its implementation. 5.22 Projecting accurate maximum take‐up rates, based on lessons learned from earlier rollouts has been challenging for the department. As discussed in Chapter 3, while separate procurement processes were conducted for each region, aspects of the process were undertaken in parallel, that is, while one rollout was in the negotiation phase, the RFT would be released for the next switchover region. This design feature has created challenges for the department to incorporate lessons learned into the next procurement process. 5.23 The department has incorporated current lessons learned to date and revised projections on take‐up rates for Regional Queensland (45 per cent of an estimated 123 000 eligible households) and Regional New South Wales (37 per cent of an estimated 321 500 eligible households), at the time of issuing each respective RFT to the market. DBCDE advised the ANAO that the next RFT (Adelaide, Perth and Brisbane regions) will include a 25 per cent projected 13 45 37 ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 117

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