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Administration of the Digital Television Switchover Household ...

Administration of the Digital Television Switchover Household ...

ANAO Audit Report No.55

ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 132 Year KPI Target 2010–11 2011–12 2012–13 Quantitative: Number of households assisted through the Digital SwitchoverHousehold Assistance Scheme Quantitative: Number of households assisted through the Digital SwitchoverHousehold Assistance Scheme Quantitative: Number of households assisted through the Digital SwitchoverHousehold Assistance Scheme Source: DBCDE Portfolio Budget Statements. 105 DBCDE PBS 2010–11, p. 34. 61 000 105 128 000 106 220 000 107 106 DBCDE PBS 2011–12, p. 36; revised to 90 000 (estimated actual) in DBCDE’s 2012–13 PBS, p. 34. 107 DBCDE PBS 2012–13, p. 34

Index A after‐care and warranty, 96, 97, 98, 109, 112, 113 ANAO site visits, 45, 89 annual report Department of Broadband, Communications and the Digital Economy (DBCDE), 117 Department of Human Services (DHS), 118 Antenna Installer Endorsement Scheme (AIES), 41, 92, 105 AusTender, 69, 71, 72, 84 B Broadcasting and Digital Switchover Group (BDS), 84 C Commonwealth Procurement Guidelines (CPGs), 65, 67, 70, 72, 77, 81 Consumer Expert Group (CEG), 51, 52, 60, 85, 87 Continuous Improvement Review (CIR), 41 D Department of Broadband, Communications and the Digital Economy (DBCDE), 33, 39 Department of Human Services (DHS) Centrelink major program, 38, 118 HAS process workflow, 129 Digital Switchover Taskforce (DST), 33 internal reporting, 59, 63 role, 33, 48 digital television history in Australia, 33 rate of conversion to, 34 Digital Television Switchover Timetable, 33, 34, 38, 48, 49, 82, 131 H HAS Branch, 51, 54, 55, 61, 63, 90, 108 staff resourcing, 54 Hills Holdings Limited (trading as) Techlife Solutions, 40 Household Assistance Program (HAP), 37 Household Assistance Scheme (HAS) budget, 37, 40, 56 client engagement and communication, 86 complaints management, 108 cost of installations, 112, 113 design, 47, 48, 49 eligibility, 36 governance arrangements, 52, 59, 64 implementation plan, 47, 52, 57, 61, 63, 117 program manager, 60, 61, 63 risk management, 41, 43, 54, 55, 56, 57, 60, 68, 84 I Industry Advisory Group (IAG), 60 International switchover experiences, 43, 48 United Kingdom, 43, 44, 48, 113 United States of America, 43 L legislation, 38 M Memorandum of Understanding (MoU) (DHS and DBCDE), 39, 40, 50, 89, 94, 101, 109 O Occupational Health and Safety (OH&S), 26, 41, 56, 76, 79, 82, 92, 96, 103, 104, 105, 106, 107 P policy position papers, 51, 52 Portfolio Budget Statements (PBSs), 110, 111, 115, 116, 117, 118, 131, 132 probity, 67, 70, 71, 72, 73, 76, 79 procurement plan, 67, 68, 69, 70, 71 Project Management Office (PMO) (DST), 60 role, 61 ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 133

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