Administration of the Digital Television Switchover Household ...
Table 1.1 Number of potentially eligible households, opt-in households, installations completed and the installation rate per region as at 1 March 2012 ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 38 Region Potentially eligible households Opt-ins Installations Installation rate % 1 Mildura/Sunraysia 7386 3150 2489 2 33.7 South Australia and Broken Hill 29 387 11 168 10 982 37.4 Regional Victoria 120 434 30 857 30 427 25.3 Regional Queensland 123 351 34 537 31 893 25.9 Note 1: The installation rate percentage refers to the percentage of installations completed for eligible households over the overall number of potentially eligible households. Note 2: Installation numbers differ from the figures reported in DBCDE’s Annual Reports, due to updated data provided to DBCDE from the service contractor following the publication of the annual reports. Source: ANAO from DBCDE information. Legislative amendments 1.15 The implementation of HAS and the broader DTS initiative required amendment of the Broadcasting Services Act 1992 and the Social Security (Administration) Act 1999. For the Government to implement the proposed digital television switchover timetable by 2013, the Broadcasting Service Act 1992 was amended by the Broadcasting Legislation Amendment (Digital Television Switch‐over) Act 2008 to set an outer limit for the end of the simulcast period of a particular licence area and to allow specified geographic areas within a licence area to complete the digital switchover before the end of the simulcast period. This has enabled a phased, region‐by‐region digital switchover timetable to be implemented before the end of 2013. The Social Security Legislation Amendment (Digital Television Switch‐over) Act 2009 amended the Social Security (Administration) Act 1999, to authorise DHS 27 (previously Centrelink) to identify and contact people who qualified for HAS. 27 In July 2011, the Human Services Legislation Amendment Act 2011 integrated the services of Medicare Australia, the Commonwealth Rehabilitation Services and Centrelink into DHS.
Roles and responsibilities Department of Broadband, Communications and the Digital Economy Background and Context 1.16 DBCDE is responsible for the administration of HAS. As the delivery of HAS requires access to the records held by DHS and DVA, these agencies also have an essential role in the delivery of the Scheme. 1.17 DBCDE is responsible for: � contracting suitable service contractor(s) to deliver the services/assistance provided under the Scheme; � working in partnership with, and providing clear advice to, the service contractor(s) and DHS to ensure that the Scheme is implemented; � ensuring that the outputs and outcomes contained within the HAS guidelines are being met, and monitoring and reporting on the extent to which the Scheme is meeting its objectives; � evaluating the service contractor(s)’ performance at the completion of each switchover region; and � implementing fraud control arrangements to identify and minimise the opportunity for fraudulent activities under the Scheme. Department of Human Services 1.18 HAS is jointly delivered through DBCDE and DHS. This service delivery arrangement is formalised through a Memorandum of Understanding (MoU) between the departments. The roles and responsibilities of DHS are specified in the MoU. Eligibility for HAS is determined during the switchover period for each region by DHS, using DHS and DVA data to identify potentially eligible customers within a region. DHS identifies and contacts potentially eligible customers by letter inviting them to contact DHS and test their eligibility for assistance. Where deemed eligible, DHS records eligibility information on the customer’s record and, with their consent, allocates the customer to a service contractor, based on the selection criteria determined by DBCDE. 1.19 DHS is responsible for providing the eligible customer’s contact details and the agreed details for installation to the allocated service contractor and DBCDE. When service contractors have completed the installation, relevant information is provided to DHS, and the customer record is updated. All ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 39
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Appendices ANAO Audit Report No.55
Appendix 1: Agency responses to the
ANAO Audit Report No.55 2011-12 Adm
Appendix 2: Digital Television Swit
Appendix 3: Department of Human Ser
Appendix 5: HAS-specific key perfor
Index A after‐care and warranty,
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