5 years ago

Administration of the Digital Television Switchover Household ...

Administration of the Digital Television Switchover Household ...

to assist

to assist the physical, rather than the financial, needs of eligible viewers designated as most likely to be unable to switch to digital broadcasting themselves or without community assistance. To be eligible to receive assistance for the UK Help Scheme, potential customers must be: � aged 75 or over; or � have lived in a care home for six months or more; or � in receipt of, or eligible to receive, disability living allowance, attendance or constant attendance allowance or mobility supplement; or � registered as blind or partially sighted. 1.33 The Help Scheme provides for the supply and installation of easy to use equipment as well as a 12‐month after‐care service. Approximately 7 million households in the UK are eligible to receive assistance. Many other nations, including Australia, have adopted similar elements of the UK Help Scheme. 37 Audit objective, criteria and methodology 1.34 The objective of the audit was to assess the effectiveness of the Department of Broadband, Communications and the Digital Economy’s administration of the Household Assistance Scheme. 1.35 The audit examined whether the: � design of the Scheme is robust and provides effective mechanisms for delivering Scheme objectives; � tender selection and contract negotiation processes are robust, transparent and subject to continuous improvement; � DBCDE has effective mechanisms in place to manage delivery of the Scheme; and � DBCDE effectively monitors and reports program performance. 1.36 The audit methodology included: an examination of policy and operational documentation, including guidelines, reports, files and briefing 37 Other countries include Germany, Italy, Sweden, Austria, Norway, France, Switzerland, Ireland, Portugal and Spain. ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 44

Background and Context papers; and interviews with key departmental representatives and industry stakeholder groups. 1.37 The ANAO undertook site visits in Toowoomba and Rockhampton (in Queensland) to review the installation and quality assurance processes employed by the two service contractors. The ANAO also visited a DHS call centre in Tuggerah, New South Wales that is responsible for assessing the eligibility of potential customers and managing the enquiries line. In addition, the ANAO accompanied a representative from DBCDE to attend the training of subcontractors for both service contractors. 1.38 The audit was conducted in accordance with ANAO Auditing Standards at a cost of $470 000. Report structure 1.39 The structure of the report is outlined in Figure 1.1. ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 45

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