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Administration of the Digital Television Switchover Household ...

Administration of the Digital Television Switchover Household ...

Figure 1.1 Report

Figure 1.1 Report structure ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 46 Chapter 2 Scheme Design and Implementation Introduction Design of the delivery model Implementation planning HAS governance arrangements Chapter 3 Tender Selection and Deed Negotiation Introduction Planning the tender process Tender assessment Deed negotiation Chapter 5 Scheme Performance and Reporting Introduction Scheme performance External reporting Chapter 4 Scheme Delivery Arrangements Introduction Customer communication and engagement Service contractor management Quality assurance activities Complaints management

2. Scheme Design and Implementation This chapter examines the scheme design, planning and governance arrangements for HAS. Introduction 2.1 The broad policy objectives for HAS were established as part of the Government’s decision on the digital switchover and refined during subsequent Budget processes. The digital switchover is the largest single television broadcasting change to impact on Australian households since television was introduced in the 1950s. As a consequence, the Government considered that it was important that the first switchover be conducted in a pilot region, with existing high levels of digital conversion. In December 2007, the Government requested that the Minister for Broadband, Communications and the Digital Economy prepare an interim proposal for the digital television switchover, with a full submission to be presented to the Expenditure Review Committee (ERC) in October 2008. 38 2.2 As HAS was established as an Executive Scheme, DBCDE was responsible for refining the objectives and developing the detailed scheme design. As part of this process, an interdepartmental committee (IDC) was established in February 2008, to consider elements associated with the longer‐term switchover initiative, including consideration of options for an in‐home assistance scheme—HAS. 39 The IDC was responsible for assisting in the design of HAS and other elements of the broader switchover initiative. 2.3 The ANAO examined the design of the delivery model for HAS, implementation planning and the governance arrangements supporting the Scheme. 38 The ERC is responsible for considering major new policy and savings proposals during and between the Budget. Decisions by the ERC must be endorsed by the Cabinet. 39 The IDC was chaired by the DBCDE Deputy Secretary responsible for the Digital Switchover Taskforce, and included representatives from DBCDE, the Department of the Prime Minister and Cabinet (PM&C), the Department of the Treasury (the Treasury), the Department of Finance and Deregulation (Finance), the Department of Defence, the Department of Education, Employment and Workplace Relations, the Department of Families, Housing, Communities and Indigenous Affairs, the Department of Human Services (DHS), the Department of Industry, Innovation Science and Research, the Department of Resources, Energy and Tourism, the then Department of Environment, Water, Heritage and the Arts, the Department of Veterans’ Affairs (DVA), as well as the Australian Communications and Media Authority. ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 47

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