Administration of the Digital Television Switchover Household ...
Additional requirements to report on key scheme risks 2.35 In June 2010, in response to lessons learned from government programs, such as the Home Insulation Program (HIP) and the Green Loans Program, the Minister for Broadband, Communications and the Digital Economy was required to report to government and the Prime Minister on HAS budget and implementation risks, and performance and progress to date. The Government also required DBCDE to commission an external consultant to provide a review of Occupational Health and Safety (OH&S) for HAS, particularly in relation to work undertaken in ceiling spaces. 2.36 In response to the Government’s additional requirements, DBCDE commissioned a review into OH&S issues for the Scheme. The review found that the existing control measures established by service contractors had reduced the risks from working in ceiling spaces while undertaking HAS installations to an acceptable level. The review provided DBCDE with recommendations to lower residual risk further, which has resulted in DBCDE making several amendments to the deeds of agreement and making OH&S requirements on service contractors more stringent. Current approach to risk management 2.37 DBCDE received funding in the 2010–11 Budget to establish the business assurance section (now the compliance and data management section), which is responsible for risk management, quality assurance and compliance and audit functions for HAS. Scheme risks are now managed in accordance with the department’s 2011–13 Risk Management Framework, which has included the development of a HAS risk management strategy, risk reporting templates (fortnightly and monthly branch Traffic Light Reports), as well as moving to external quality assurance, by introducing the HAS External Quality Assurance Program (EQAP). 48 As part of the new Risk Management Framework, there are quarterly risk register reviews by the responsible Deputy Secretary, Assistant Secretary and program managers for each DBCDE program, Executive level meetings and reviews with the DST, and fortnightly HAS managers’ meetings to review and update risks. 48 EQAP has been developed to provide independent assessment of the quality of installations under HAS and the Satellite Subsidy Scheme (SSS). These external quality assurance assessments include the verification that installations are completed in compliance with the HAS and SSS deeds, laws and applicable industry standards, such as those concerning the handling of asbestos. EQAP is discussed further in Chapter 4—Program Delivery Arrangements. ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 56
Conclusion Scheme Design and Implementation 2.38 Although planning for HAS was initiated in a timely way, the department did not ensure that key documentation to guide the implementation of the Scheme was developed and endorsed. As a consequence, DBCDE did not have in place an endorsed implementation plan or associated risk management plan at the commencement of the Scheme. The department did develop regional level rollout plans that were designed as a working documents, to be updated and refined throughout the implementation of HAS. There would be merit in the department developing, and regularly reviewing and updating a program level implementation plan to support the delivery of HAS services in major metropolitan and remote areas over the remaining 18 months of the Scheme. Such a plan would provide the basis for monitoring performance and determining the extent to which the Scheme is meeting its objective. 2.39 DBCDE has developed a wide range of operational and procedural documentation for HAS, including project tracking and reporting spreadsheets and a procedures manual. However, the unstructured approach to the development of key Scheme documentation has resulted in numerous documents being developed, with the majority of these incomplete or out of date. There was no formal process to review and update project documentation. 2.40 High staff turnover has contributed to a loss of corporate memory and lack of consistency in relationship and stakeholder management, with new staff having limited awareness of key operational documentation and the business rules developed during early stages of the Scheme. 2.41 DBCDE did not develop a risk management plan until November 2011. A series of operational risk documents were developed to identify, assess and mitigate risk across the various sections. However, these were not integrated and the department was not well placed to determine whether risks were adequately addressed, reviewed and updated. The current risk management framework and the development of a risk management plan in November 2011, as well as the work of the compliance and data management section, should better position the department to integrate and manage risks for future HAS rollouts. ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 57
The Auditor-General Audit Report No
Canberra ACT 28 June 2012 Dear Mr P
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Scheme Delivery Arrangements Table
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Appendices ANAO Audit Report No.55
Appendix 1: Agency responses to the
ANAO Audit Report No.55 2011-12 Adm
Appendix 2: Digital Television Swit
Appendix 3: Department of Human Ser
Appendix 5: HAS-specific key perfor
Index A after‐care and warranty,
Series Titles ANAO Audit Report No.
ANAO Audit Report No.17 2011-12 Aud
ANAO Audit Report No.33 2011-12 Man
ANAO Audit Report No.50 2011-12 Pro