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Administration of the Digital Television Switchover Household ...

Administration of the Digital Television Switchover Household ...

2.45 DBCDE has two

2.45 DBCDE has two high‐level departmental committees that are responsible for providing cross‐divisional senior executive oversight of strategy development and program operations. The Executive Management Group is chaired by the Secretary of DBCDE and meets fortnightly with all Deputy Secretaries, First Assistant Secretaries and the Communications and Media Assistant Secretary. This group is responsible for overseeing the strategic direction, corporate governance, accountability and operational effectiveness of the department. The Performance Reporting Committee meets every two months and monitors performance of the department’s administered expense items and major programs. The HAS Program Manager provides input into these meetings through monthly traffic light reports, which outline key deliverables, milestones, performance targets, risks and financial profiles of the Scheme. Digital Switchover Taskforce 2.46 As previously noted, in 2007 the Government announced the establishment of the DST within DBCDE to oversee and coordinate the broader digital television switchover initiatives, of which HAS is a component. 49 The DST is responsible for advising government on policy settings; coordinating with stakeholders; developing a program management framework; and liaising with industry through the Industry Advisory Group (IAG) 50 , the CEG, and a number of working groups. 2.47 DST’s Project Management Office (PMO) has an oversight role in relation to all digital switchover programs, providing assistance to program areas responsible for delivering the different components of the digital television switchover. The PMO also provides program level reporting to the Performance Reporting Committee. 2.48 During the course of implementation, the PMO was to provide individual program areas with: project management templates; support and monitoring of program performance; review of risk management plans; and 49 DST has oversight of all digital switchover programs, including: Satellite Subsidy Scheme (SSS), Viewer Access Satellite Television (VAST) program, the Regional Equalisation Plan, the Terrestrial Equalisation Program and HAS. 50 The IAG was established to advise the DST on issues of concern for industry in relation to the switchover, provide input into the development of switchover strategies, and develop ways for government and industry to coordinate information and education campaigns for consumers to encourage digital take-up. ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 60

Scheme Design and Implementation monthly program status reports. While the individual program areas were provided with a range of documents to guide implementation, the PMO did not regularly monitor program delivery to ensure that documentation was developed, completed and reviewed. As previously noted, DBCDE did not have an endorsed implementation plan or risk management plan at the commencement of the Scheme. HAS Branch and Program Manager 2.49 The HAS Program Manager is the DBCDE Assistant Secretary, responsible for the day‐to‐day administration of the Scheme. The HAS Branch, which is located in the BDS Group within DBCDE, comprises four sections. Table 2.1 outlines the four sections and their administrative responsibilities. Table 2.1 HAS Branch Section Administrative Responsibilities Policy and Liaison Program Development and Implementation Contract Management Compliance and Data Management � Managing the relationship with DHS, provision of maps, invitation and reminder letters; � Developing and reviewing the implementation of policy advice for HAS and for engaging with stakeholders, including the development of policy papers and reviewing advertising material and media enquires relating to the Scheme. � Managing the procurements for HAS, including the preparation and management of the tender process and contract negotiations with preferred tenderers; � Maintaining working relationships with internal and external stakeholders. � Managing the relationships between the Australian Government and the service contractors; � Approval of service contractors’ subcontractors; and � Management of enquiries and complaints. � Managing the procurement and contract management of the external QA program (EQAP); � Data management and contract compliance; and � Developing and implementing compliance procedures for verifying services undertaken by the service contractors. Source: ANAO from DBCDE information. Management reporting 2.50 DBCDE has worked closely with service contractors and its service delivery partner, DHS, to ensure the department has access to data and information necessary to inform management decision‐making, and report on progress of the Scheme. ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 61

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