5 years ago

Administration of the Digital Television Switchover Household ...

Administration of the Digital Television Switchover Household ...

quality assurance

quality assurance activities occur, and accurate information about the services delivered is reported. Qualifications held by subcontractors under the Scheme 4.26 As previously explained, service contractors are responsible for delivering HAS services. The obligations imposed on service contractors under the deeds—including those addressing the use of subcontractors and their approval—provides DBCDE with assurances that HAS installers possess the requisite skills and are subject to a range of OH&S requirements. These requirements include: working in restricted spaces (ceiling and floor) and on roofs; the appropriate level of endorsement under the Antenna Installer Endorsement Scheme 72 or alternative competencies; and police checks. 4.27 The deeds entered into for each rollout list the subcontractors a service contractor proposes to use for the approaching rollout, and are approved by DBCDE upon the execution of the deed. Once a rollout has commenced, any additional subcontracted installers are required to be submitted to DBCDE for approval under Clause 9 of the deed of agreement. Figure 4.1 outlines the subcontractor approval process under Clause 9 of the deed. 72 Installers can obtain endorsement through the AEIS which is part of the digital switchover initiative. To qualify for endorsement, installers must undertake an on-line testing process, which assesses their skills and knowledge against industry agreed minimum standards. There are three levels of endorsement (based on the complexity of the systems to be installed): domestic, commercial and/or satellite. ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 92

Figure 4.1 HAS subcontractor (installer) approval process Scheme Delivery Arrangements Note 1: In Regional Queensland, installers could be accredited through the AIES, or obtain competency through a registered training organisation. Source: ANAO from DBCDE information. Use of unapproved subcontractors by service contractors 4.28 Over the course of Scheme delivery, both service contractors have used subcontractors that had not yet been approved by DBCDE (unapproved subcontractors) to deliver services into the homes of customers, which is in breach of the deed of agreement with DBCDE. Using unapproved subcontracted installers to provide HAS services limits the assurance the department has that minimum qualification and quality standards have been ANAO Audit Report No.55 2011–12 Administration of the Digital Television Switchover Household Assistance Scheme 93

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