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Discovering User Information Needs - Applied Cognitive Science ...

Discovering User Information Needs - Applied Cognitive Science ...

Discovering User Information Needs - Applied Cognitive Science

SCHOOL OF INFORMATION SCIENCES AND TECHNOLOGY THE PENNSYLVANIA STATE UNIVERSITY Discovering User Information Needs: The Case of University Department Websites Frank E. Ritter, Andrew R. Freed, and Onida L. Haskett Technical Report No. ACS 2002-3 4 December 2002 Ritter@ist.psu.edu ritter.ist.psu.edu Phone +1 (814) 865-4455 Fax +1 (814) 865-5604 Applied Cognitive Science Lab, School of Information Sciences and Technology, 007 Thomas Building, University Park, PA 16802 i

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