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Ben RHM II - LZG.NRW

Ben RHM II - LZG.NRW

Benchmarking Regional Health Management II (Ben RHM II) ___________________________________________________________________________________________________________________________________________________________________ tunity for this exchange. The results of Ben RHM II will be further discussed among members of this project group. Many have declared to continue their work together towards improving best practice in health management. A follow-up project will be planned in 2008. The Re- gions for Health Network supports this activity and remains a motor to continue the work that was started in Ben RHM II. 3.2 Steering Group The Steering Group consisted of representatives of the main beneficiary and associated beneficiaries of the project (see list in annex 1a). It also included the co-ordinator of the WHO Regions for Health Network who served as a link between the project co-ordinator and the participating regions. The Steering Group met twice during each year of the project and reviewed the methodology and working plan. The main tasks of the Steering Group were to develop the methodology and instruments for collecting the information needed for the benchmarking process, to analyse the information and to draft the final report. The Steering Group worked hand in hand with the Ben RHM II project co-ordinator and assisted in the running of the project. To receive feedback from the Ben RHM II project partners – including the steering group – about how well the project was conducted, the secretariat dispatched a feedback questionnaire to all partners involved in August 2007 (annex 7); after completion of the project. In this questionnaire it was asked how the partners estimated the communication and process quality of the project conduction and how they expect the results of Ben RHM II to have influence on their own work in the regions. Furthermore, partners had the possibility to communicate back any aspects that were of interest to them to the secretariat. This information can be of relevance for the dissemination and preparation of the Ben RHM II results when they will be published in scientific journals and presented at international conferences (see 3.3.2). - 32 -

Benchmarking Regional Health Management II (Ben RHM II) ___________________________________________________________________________________________________________________________________________________________________ 3.3 Main activities of the project 3.3.1 Project meetings and final conference The first Steering Group meeting was held in the premises of the Ministry of Employment, Health and Social Affairs of the State of North Rhine-Westphalia in Düsseldorf on September 13 th 2004. 1 At the meeting, the paper “Rapid Appraisal Methodology for ‘Health for All’ Policy Formulation Analysis” from Peiró et al. (2002) was reviewed. The paper is a central compo- nent of the methodology of Ben RHM II. However, the participants pointed out that the way the authors used the term “gold-standard” was ambiguous. Therefore, it was agreed to use the term “reference framework” instead. The phases of the project and deliverables were presented to the members of the Steer- ing Group. The deliverables were clarified. It was pointed out that questionnaires such as dis- patched in Ben RHM I were not suitable any more. Instead, face to face in-depth interviews should be conducted in the respective regions to obtain the necessary information for the pro- ject. By conducting in-depth interviews, regional particularities could be better established than with a questionnaire only. It was clarified that each member of the Steering Group should be responsible for ob- taining the information and data from his or her respective region. The participants of the Re- gions for Health Network (RHN) should do the same in their regions. On 11 th and 12 th October 2004, the members of the Steering Group participated in a benchmarking training exercise which took place at the University of Brighton. The training was conducted by Jack Taylor from Crandelta Intl. The steps of the benchmarking process, its uses and benefits were explained. According to Crandelta Intl., benchmarking is a structured, analytical, continuous process which identifies, adapts and adopts the good practices that lead to superior perform- ance in an organisation. The group mentioned that “continuous” did not fit in with Ben RHM II because it is a project limited to three years. However, there was a consensus that Ben RHM II could be the “starting point” of a continuous benchmarking process. 1 Detailed minutes of these meetings can be found in the Annex 2a, 2b, 2c, 2d, 2e and 2f. - 33 -

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