Street Talk 74 Summer Edition 2023

Welcome to the Summer edition of our tenant and resident magazine

Welcome to the Summer edition of our tenant and resident magazine


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2<br />

3<br />

in this issue . . .<br />

P 2 - 3<br />

P 4 - 5<br />

P 6 - 7<br />

P 8 - 9<br />

A message from Frances.<br />

Community Events.<br />

A friendly welcome to Pete.<br />

Parking can be a real<br />

car-nundrum.<br />

Meeting Councillor Olly Monk.<br />

Appointment reminders<br />

by text.<br />

Community focus in Bugle.<br />

Our vision to be<br />

Fit for the Future.<br />

P 10 - 11 Hot topic fire safety<br />

awareness.<br />

News - Have you say!<br />

Community spirit in<br />

St Columb.<br />

P 12 - 13 Are you missing out on<br />

money?<br />

Tenant satisfaction.<br />

P 14 - 15 Meet our home ownership<br />

team.<br />

P 16<br />

Spot the difference summer<br />

competition.<br />

<strong>Street</strong> <strong>Talk</strong> to go digital.<br />

on our front<br />

cover . . .<br />

Meet Shan, who with the<br />

help of her neighbours<br />

has set up a new<br />

residents association<br />

in St Columb.<br />

Read more on page 11 of<br />

this edition.<br />

Community<br />

events<br />

‘fit for a King’<br />

to celebrate the<br />

coronation<br />

In May, residents from Windmill<br />

House in Fowey and Fifield House in<br />

St Stephen invited staff to celebrate<br />

the King’s coronation and all<br />

things red, white and blue in their<br />

communal rooms. Spirits were high<br />

as we celebrated with cream teas,<br />

patriotic cakes and the sun was<br />

shining.<br />

Windmill residents Monica and Keith said, “It was nice to<br />

bring us all together – a good excuse to have a celebration<br />

and spread some happiness. We are new to the building so<br />

was a great opportunity for us to meet our neighbours, staff<br />

and gain that real community feeling.”<br />

Abigail, Tenant Partnership Co-ordinator, said, “We’ve all<br />

been looking forward to the coronation celebrations. It was<br />

wonderful to see residents marking such a special, historic<br />

occasion, especially as some of those that attended also<br />

witnessed the coronation of Elizabeth II, more<br />

than 70 years ago.”<br />

A message from Frances<br />

The sunshine seems to have disappeared but hopefully you are<br />

making the most of the longer summer days.<br />

Other communities including Rialton<br />

Heights and ABC Residents Association<br />

celebrated bringing families together<br />

and dressing up to get into the<br />

patriotic spirit.<br />

Despite the warmer weather, the cost of living continues to be a challenge. With higher bills for lighting<br />

and heating, as well as rising prices at the supermarket, it can be hard to make ends meet. It’s not easy<br />

and we appreciate your continued commitment to paying your rent. Our Customer Accounts team are<br />

here to help you, so please contact them if you are having difficulty in making payments to us, or others.<br />

Like many businesses, Ocean Housing is facing its own set of challenges: Inflation, difficulty recruiting<br />

some staff and tougher government regulations being introduced this year. We’re determined to be<br />

prepared for these challenges and be the best landlord we can be. That’s why we’re embarking on a<br />

review of all our housing services, which we’ve named “Fit for the Future.” There are more details in this<br />

edition on our vision for Ocean Housing and how we intend to make a positive difference by raising the<br />

quality of homes, neighbourhoods and our services.<br />

As well as carrying out this review, we have a number of exciting improvement projects under way this<br />

summer. The expansion of our Grounds Maintenance team means we can now make more regular visits<br />

to your neighbourhood. Our energy efficiency improvements are continuing, with 135 homes benefiting<br />

from new insulation and heating this year. We are also actively engaging with local communities to<br />

learn how we can make things better.<br />

We know the summer is a busy time for many people but please try to find the time to provide<br />

feedback and have your say to help shape the future of Ocean Housing - details on our latest survey<br />

can be found on page nine.<br />

Wishing you a fantastic summer.<br />

Managing Director of Ocean Housing<br />

If you would like to host<br />

your own community event, then please<br />

get in touch with the Tenant Partnership team. We have<br />

a Together With Ocean community fund that can support<br />

events up to the value of £400 each year. Please get in touch<br />

by emailing help@oceanhousing.com

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