Conrad Manila Guest Service Directory

G U E S T
D I R E C T O R Y

W E L C O M E
T O
C O N R A D M A N I L A
Nestled in the vibrant heart of Manila Bay, Conrad Manila stands as a
beacon of world-class hospitality where bold design, exquisite flavors,
purposeful service, and captivating ambiance converge. Our striking
architecture and stunning art installations are complemented by
bright, expansive windows that frame breathtaking views, creating an
atmosphere that invigorates the senses. Indulge in delightful culinary
journeys, passionately delivered by our dedicated team, ensuring a
memorable stay. Embrace the warmth of heartfelt Filipino hospitality
and our unwavering commitment to sustainability, knowing that your
stay contributes positively to the local community. Discover a place
where elegance meets purpose, crafting moments that are both
exceptional and thoughtfully refined. Welcome to Conrad Manila,
your elegant retreat in the heart of the city.
Fabio Berto
GENERAL MANAGER

O U R
F A C I L I T I E S

OUTDOOR
POOL
Glide through crystal-clear waters or bask in the sun.
Kick back on our poolside loungers or sip on tantalizing
cocktails, all while taking in views of Manila Bay.
FITNESS
CENTER
Stay on top of your routine any time of day using
cutting-edge equipment. Personal trainers are available
with advanced notice. Open 24/7.
3rd Floor
6:00 am to 10:00 pm
“0” | Conrad Service
CONRAD SPA
Fitness Facilities
• Top-of-the-line gym equipment
• Sauna and steam room
• Digital locker room
• Professional personal trainers
Unwind with a complete mind-body experience at our
spa. Indulge in invigorating scrubs, age-defying facials,
and cleansing rituals. Our spa features six treatment
rooms, deep-soaking tubs, and private steam rooms
and saunas.
3rd Floor Mezzanine
24 hours, 7 days a week
“0” | Conrad Service
4th Floor
10:00 am to 10:00 pm
Ext. 1907

R E S T A U R A N T S
& B A R S

Brasserie on 3
Experience extraordinary dining throughout the day with
lavish breakfast, lunch, and dinner buffets. Discover a
variety of mouthwatering dishes, ranging from exquisite
carving stations to globally-inspired favorites, all crafted
with sustainably-sourced seasonal ingredients. Elevate
your dining experience with themed buffet nights
and private room bookings, perfect for both business
meetings or intimate celebrations.
3rd Floor
Breakfast – 6:00 am to 10:30 am
Lunch – 12:00 nn to 2:30 pm
Dinner – 6:00 pm to 10:00 pm
China Blue by Jereme Leung
Savor the chef’s masterful rendition of authentic Chinese
delicacies, with the golden roasted duck standing as a
testament to culinary excellence. Immerse yourself in
an ambiance of refined elegance with captivating blue
chandeliers and enchanting vistas of Manila Bay right
outside. For those seeking privacy and exclusivity, indulge
in the ultimate dining experience by reserving one of our
private dining rooms.
3rd Floor
Lunch – 11:00 am to 2:30 pm
Dinner – 6:00 pm to 10:00 pm
Ext. 1888
Ext. 1307

C Lounge
By day, bask in the contemporary ambiance of our lounge. As the
sun sets over Manila Bay, let the breathtaking view transform your
experience. Enjoy the captivating colors of the twilight sky from our
sophisticated bar, where delectable bar bites and expertly crafted
cocktails await. Savor a selection of gourmet snacks paired with
signature drinks while indulging in live entertainment, with every
detail meticulously curated to elevate your evening.
3rd Floor
11:00 am to 12:00 am | Afternoon tea – 2:00 pm to 5:00 pm
Ext. 1309
Bru Coffee Bar
Step into a world of temptation where freshly baked pastries and
artisanal chocolates await. Treat yourself to a delightful array of
light bites and heartwarming snacks, perfectly complemented by
our selection of specialty teas or ethically sourced fair-trade coffee.
Ground Floor
8:00 am to 7:00 pm
Ext. 1315
Sails Pool Bar
Enjoy a refreshing dip in our inviting pool, offering a serene escape
from the hustle and bustle of the day. Sip on handcrafted cocktails,
freshly squeezed juices, or indulgent smoothies as you soak up the
sun-dappled ambiance. Relish in light poolside snacks, including
crisp salads, satisfying sandwiches, and decadent desserts.
3rd Floor
9:00 am to 8:00 pm
In-Room Dining
Fusing global flavors with the allure of local culinary heritage,
explore dining options that offer a tantalizing journey for your
taste buds.
Breakfast, All Day, Late Night
24 hours, 7 days a week
“0” | Conrad Service

S E R V I C E S &
A M E N I T I E S

Accessible Facilities
The hotel provides rooms designed to facilitate guests
with special needs. There are rooms with facilities for
persons with disabilities (PWD), and wheelchairs are
available for those who require them.
Check-In and Check-Out Times
The standard hotel check-in time is at 3:00 pm, while
check-out time is at 12:00 pm. Should you wish to
extend your stay, we can accommodate your request,
subject to room availability and additional charges.
Adaptor
Electric sockets are available in our rooms, suitable for
all types of plugs. Additional transformers or adapters
are available upon request.
Air Conditioning
Your room is air conditioned at a pre-set level. The
wall-mounted thermostat allows you to adjust the
temperature to your personal level of comfort.
Alarm Clock
A wireless, Bluetooth-enabled audio device that also
functions as an alarm clock is located on your bedside
table, displaying local Manila time.
Children Policy
Children under 5 years old staying with adult guests
enjoy complimentary breakfast. Kids aged 6 to 12 years
old are charged 50% of the adult rate, while those 13
years old and older pay the full rate.
Church locations and
Places of Worship
Please approach the Concierge desk at the Welcome
Lobby on the ground level, for further assistance.
Coffee
A Nespresso machine is located at the minibar for your
convenience.
ATM
Located at the Welcome Lobby on the ground level,
near the Concierge Desk.
Breakfast
Buffet breakfast is served at Brasserie on 3 at Level 3,
available from 6:00 am to 10:30 am. Guests staying in
Executive Rooms and Suites have the option to enjoy
buffet breakfast at the Executive Lounge on Level 7,
available from 6:30 am to 10:30 am.
Concierge
The Concierge desk is located at the Welcome Lobby
on the ground level, for assistance with your luggage,
transportation, flight booking or confirmation, among
other services.
Ext. 1211
For any request, please dial ‘0’ for Conrad Service.

Conrad Service
Conrad Service is your one-stop service center during
your stay at the hotel.
Drinking Water
Bottled drinking water is available in your room, located
inside the minibar cabinet. Please note that water from
the tap is not potable.
Emergency
To report an emergency situation, please dial “88” for
urgent assistance.
Executive Lounge
The Executive Lounge is located at Level 7, exclusive
to guests staying in Executive Rooms and Suites. The
lounge is equipped with private meeting rooms and
business facilities, open daily from 6:30 am to 11:00 pm.
Guests with access to the Executive Lounge may enjoy
complimentary breakfast, afternoon refreshments, early
evening cocktails, Wi-Fi Internet access and use of
meeting rooms.
Ext. 1518
Express Check-out
For your convenience, we can arrange for your bill to
be sent to your email on the day of your departure. You
can also view your guest folio through your guestroom
television.
Foreign Currency Exchange
Please approach the Front Desk at the Welcome Lobby
for assistance.
Guest Registration
As per Philippine government regulations, all in-house
guests must register at the Front Desk.
Hilton Honors
Hilton Honors is the hotel’s loyalty program. Please
approach the Front Desk should you wish to enroll for free.
Housekeeping Supplies
Housekeeping will provide special guest room amenities
based on the number of registered guests. Pillow menu,
extra blankets, baby cribs, minibar replenishment,
among others, are available upon request.
Ironing Board
Iron and ironing board are available in the closet of your
guest room for your convenience.
For any request, please dial ‘0’ for Conrad Service.

Jogging
Guests may jog in the vicinity of the hotel along Manila
Bay, or in the outdoor area of The Veranda at Level 4.
Laundry, Dry Cleaning
and Pressing
A laundry and dry-cleaning list is available in the closet of
your room. Should you require laundry services, please
press the ‘Conrad Service’ button on your telephone
to arrange for collection. For laundry collected before
10:00 am, clothes will be delivered before 7:00 pm on
the same day, otherwise, delivery will be made the next
day. Express service within five hours is also available,
additional charges apply.
Lighting
The guest room’s momentary switch lighting enables
the room to adjust its brightness to match the time of
day. To operate the lights manually, the switches are in
convenient locations inside your room.
Map
You may access a map of the hotel’s vicinity through this
menu or through the hotel’s website at conradmanila.
com. Please approach the Concierge Desk at the
Welcome Lobby should you require a printed map of
the city.
Medical Assistance
The hotel does not dispense medication. Should you
require medical assistance, please inform the Duty
Manager.
Messages
All messages received by the hotel on your behalf will
be delivered to your room at the earliest opportunity,
with marked messages taking priority.
Parking
Parking is available in the basement on a first-come,
first-served basis, with entrances along Seaside Blvd.
and Ocean Drive. Valet parking is also available at the
hotel’s porte-cochere, subject to applicable charges.
Postage Stamps
Please approach the Concierge Desk at the Welcome
Lobby for further assistance.
Printing Service
For printing services, corresponding charges may apply.
Religious Service
A Bible is available in the drawer next to the bed. Prayer
mats and compasses are available upon request.
For any request, please dial ‘0’ for Conrad Service.

Safety Deposit Box
For your protection and convenience, we provide a
safety deposit box in the closet of your guest room. The
hotel will not be held responsible for any loss or damage
to the property of its guests. Safety deposit boxes are
also available at the Front Desk upon request.
Shoe Shine
We are pleased to provide this complimentary service.
The form is located in the closet of your guest room.
Shopping
The hotel sits on top of S Maison, a high-end retail
complex within Level 1 and 2, while SM Mall of Asia is
located adjacent to the hotel.
Smoke Detectors
For your safety, smoke detectors are located in all guest
rooms, hallways and public areas.
Smoking
Conrad Manila is a smoke-free hotel. In compliance with
Philippines Executive Order 26 (Nationwide Smoking
Ban Order), a designated smoking area (DSA) has been
provided at the Marina Way exit to S Maison shopping
mall on the ground level.
Tea
A water heater with a fine selection of teas are located
by the minibar for your convenience.
Telephone Operator
We are ready to assist you with local or international call
connections.
Transportation
A Transportation Desk is located at the Welcome Lobby.
Voltage
Philippine power supply is at 220 volts. Please be
mindful of the correct voltage.
Wake-Up Call
Please press the ‘Wake-up Call’ button on your
telephone.
Younger Guest
Special infant amenities are available upon request.
For any request, please dial ‘0’ for Conrad Service.

S P A

CONRAD SPA
MANILA
The luxurious Conrad Spa offers a unique pampering
and relaxation experience that allows guests to unwind,
escape and fully rejuvenate after a hard day of work,
shopping, or enjoying the abundant recreational
activities that Metro Manila offers. It features six
individual treatment rooms, including two for couples
and four single rooms, with soaking tubs, private sauna
and steam facilities. Choose from a variety of treatments
and therapies specially designed with essential oils for
an indulgent holistic wellness experience.
Guests may view the full list of treatments and services
that Conrad Spa provides from the readily available
menu in the room.
Open Daily
4th Floor, South Lobby
10:00 am to 10:00 pm
Ext. 1907

F U N C T I O N
R O O M S

MEETINGS
AND EVENTS
Conrad Manila often plays host to international meetings
and events, with six elegant and multifunctional event
rooms with a combined total area of over 2,400 square
meters to offer. Dedicated event planning specialists
are readily on hand to help tailor functions and ensure
worry-free business meetings, conferences or social
celebrations.
3rd Floor
“0” | Conrad Service
Meetings and Functions
• Flexible meeting rooms
• Seven-meter high ceiling ballrooms
• Connectivity lounge
• Drop-down rigging points
• Audio visual technology
• Wired and Wi-Fi Internet access
• Built-in motorized screens and LCD projectors
• Intelligent lighting
Business Facilities
Organizing events is made even more convenient with
a range of Conrad Manila’s meeting venues, support
facilities and breakout rooms strategically located on the
same level, with direct access to the SMX Convention
Center through a walkway bridge.
Function Room
Area
(m2)
Dimensions
(m)
Height
(m)
CAPACITIES
Theater Classroom Banquet Reception Conference U-Shape
Forbes Ballroom 1,500 49 x 29 7 1,270 720 1,050 1,500 504 171
Forbes Ballroom 1 / 2 / 3 500 16 x 29 7 370 240 320 500 168 57
Taft Ballroom 460 38 x 11 7 370 162 220 460 108 96
Taft Ballroom 1 / 2 230 19 x 11 7 180 81 110 230 54 48
Harrison Room 127 8 x 14 5 95 63 70 127 42 45
Harrison 1 57 8 x 6 5 40 27 30 57 18 21
Harrison 2 70 8 x 8 5 50 36 40 70 24 24
Boardroom 53 8 x 5 5 - - - - 16 -
Roosevelt Room 190 7 x 26 3 80 39 100 190 39 39
Roosevelt 1 70 7 x 9 3 50 15 40 70 15 15
Roosevelt 2 60 7 x 8 3 45 12 30 60 12 12
Roosevelt 3 60 7 x 8 3 45 12 30 60 12 12
Murphy Room 85 7 x 11 5 65 36 50 85 24 27
Veranda 2,300 - - 700 - 700 1,000 - -

T E L E P H O N E
& I N T E R N E T

TELEPHONE GUIDE
In-room telephones put our guest services at your fingertips.
See below for outbound dialing instructions as well.
Conrad Service 0
Here to assist 24 hours a day, 7 days a week
Concierge 1211
For assistance with everything from sightseeing
to the best restaurant recommendations
Emergency 88
For immediate assistance in the event of any type of emergency
Front Office 1502
For assistance you may need, including guest stay and concern
Housekeeping 0
For assistance you may need, including room refreshment,
pillow menus and laundry services
In-Room Dining 0
To order anything from our in-room dining menu
Executive Lounge 1518
Spa 1907
Fitness Center 1907
Room-To-Room Calls
Room Number
Local Calls
9 + Area Code + Number
Long Distance Calls
9 + 00 + Country Code + Area Code + Number

RATE CARD
Call Rates
Local Number Call (Calls within Metro Manila)
Mobile Call
National Direct Dialing (Calls outside Metro Manila)
International Direct Dialing
PHP 85.00 nett per call
PHP 190.00 nett per minute
PHP 210.00 nett per minute
PHP 330.00 nett per minute
Printing Rates
Black and White
Colored
PHP 55.00 nett per page
PHP 80.00 nett per page
Photocopy Rates
A4 / A3 size
PHP 25.00 nett per page
Internet Rates
Premium Wi-Fi (40 mbps)
Standard Wi-Fi (15 mbps)
PHP 900.00 / per night
Complimentary

C H A N N E L
G U I D E

CHANNEL GUIDE
Channel # Name Channel Type
1 Conrad Channel In-House Promotion
2 TV5 Local
3 RJTV Local
4 Net 25 Local
5 One Sports Local/Sports
6 INC TV Religious
7 ABC Australia International/Australian
8 Arirang International/Korean
9 TV 5 Monde International/French
10 NHK World Premium International/Japan
11 FRANCE 24 International/French
12 Bloomberg News
13 Al Jazeera News
14 UNTV Local
15 A2Z Local
16 Knowledge Channel Learning
17 Jeepney TV Local/Classic
18 Lifetime HD Local/Classic
19 EWTN Religious
20 TV Maria Religious
21 Nick Jr. Kids
22 AXN Movies
23 GEM TV International/Japan
24 HBO HD Movies
25 CNN Intl HD News
26 Warner TV HD Movies
27 Tap Movie Movies
28 Conrad Channel 2 In-House Promotion
29 TV5 HD Local
30 Tap Movies HD Movies
31 Nickelodeon SD Kids
32 Lifetime SD Movies
33 NHK World - Japan International/Japan

C I T Y
G U I D E

OUT AND
ABOUT
City Tours
and Excursions
• Intramuros (Old and New City)
• Pagsanjan Gorge and Falls
• Tagaytay Sightseeing Tour
• Bataan Historical Tour
• Hidden Valley Springs
For tourist attraction operating hours, directions or
additional information, reach the hotel Concierge.
Popular Tourist
Attractions and Museums
• Intramuros
• National Museum of the Philippines
• Ayala Museum
• Manila Ocean Park
• Rizal Park
• Binondo, Chinatown
• Tagaytay / Taal Volcano Lake Scenic View
• Mount Pinatubo Crater Lake Trail
Ext. 1211
The kalesa, a traditional horse-drawn carriage, symbolizes Filipino heritage and enhances tourism by offering
a nostalgic glimpse into the Philippines’ colonial past.

Shopping
• S Maison - Connected to the hotel
• SM Mall of Asia - 10 min. walk est.
• IKEA - 10 min. walk est.
• Ayala Malls Manila Bay - 7 min. drive est.
• Greenbelt Makati - 30 min. drive est.
• Glorietta - 25 min. drive est.
• Rockwell Center - 30 min. drive est.
• SM Aura Premier - 35 min. drive est.
• Bonifacio High Street - 38 min. drive est.
• Uptown Mall - 35 min. drive est.
• Venice Grand Canal Mall - 35 min. drive est.
• Mitsukoshi Mall BGC - 35 min. drive est.
• Greenhills - 45 min. drive est.
Museums
• National Museum of the Philippines (Museum of
Fine Arts, Anthropology and Natural History)
• The Ayala Museum
• The Mind Museum
• Yuchengco Museum
• The Dessert Museum
• Space and Time Cube + Museum
• Art in Island Museum
Sightseeing
• Rizal Park
• Corregidor Island
• Tagaytay Sightseeing
• Intramuros
Local
Restaurants
• XO 46 Heritage Bistro
• Manam Café
• Abe Restaurant
• Sentro 1771
• Barbara’s Heritage Restaurant
• Romulo Café
• Sarsa Restaurant
• Toyo Eatery
Other
Recommendations
• Manila Bay Cruise
• Bonifacio Global City (BGC)
• Poblacion, Makati
• Salcedo and Legazpi Sunday Markets
• Manila Zoo
• Upside Down Museum
• Lakbay Museo
• Pinto Art Museum
• Metropolitan Museum of Manila
• National Planetarium

G U E S T
S A F E T Y

GUEST SAFETY
At Hilton, we strive toward the highest standards in
safety and security, placing the utmost priority on
predicting risks, preventing harm, and responding with
urgency to crises.
Emergency Contact
Information
Hotel emergency: 88
City emergency: 911
Safety and Security
For the safety and the security of all guests, please
familiarize yourself with the floor plan displayed
at the back of the guest room door, showing exits
and a detailed procedure in the unlikely event of an
emergency. Additionally, review the security procedures
outlined in this directory for your guidance.
Emergency Drills
In the event of an emergency, please proceed calmly
to the nearest emergency exit. Please note that the
elevators will not be in operation during an emergency
situation.
Emergency Fire Procedures
We would like to offer the following suggestions for
your safety in the unlikely event of an emergency. Please
review the location of exits, alarms and fire equipment
on your floor plan, displayed behind the guest room
door.
In case of fire
• Remain calm
• Stay low in smoke-filled areas.
• Press the Emergency button on your telephone.
• Exit the room and close the door.
• Do not use the guest lifts.
• Proceed to the nearest fire exit staircase and walk
down until you exit the building.
If the fire is outside your room
• We advise you to stay in your room until further
instructions are given from the Hotel’s crisis response
team.
• Press the Emergency button to let the Hotel
Management know your location.
If you decide to leave your room
• Check the door handle and frame for heat. If they
are not hot, open the door carefully, keeping as low
as you can.
• Proceed to the nearest fire exit, leave the building
and go to the hotel’s designated evacuation area.
If the door is hot
• Stay in your room and keep the door shut.
• Turn off the air conditioner.
• Place wet towels along the bottom of the door and
over any vents where there is smoke.
• Stay as low as you can and most importantly, stay
calm.

Guest Keycards
Your key card is programed especially for you upon
your arrival. Please ensure to carry it with you at all
times until your departure. Should you misplace your
card or need an additional one, please visit the Front
Desk at the lobby.
Valuables
For your protection and convenience, we provide a
safety deposit box in the closet of your guest room
and at the Front Desk. The hotel will not be held
responsible for any loss or damages to the property
of its guest.
Lift
Our lifts are designed for your security and safety.
Guests must use their keycard for floor access when
using the lift. Please refrain from assisting those
without such keycard from accessing the guest floors.
Privacy
Should you wish not to be disturbed, simply turn on
the “Do Not Disturb” light and double lock your door.
A safety latch and door-view port are also provided for
added security.
Fire, Life and Safety
Conrad Manila has one of the most advanced fire,
life and safety systems available, including smoke
detectors, an extensive sprinkler network and an
evacuation program developed by professionals.
A professionally trained team is on standby in the
unlikely event of an emergency.

Seaside Boulevard corner Coral Way, Mall of Asia Complex, Pasay City, 1300 Philippines
+63 2 8833 9999 conradmanila@conradhotels.com