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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

F e b r u a r y 2 0 2 4 e d i t i o n<br />

iconic luxury<br />

CREATING SLICES OF PARADISE IN FAR NORTH QUEENSLAND<br />

INSIGHTS:<br />

THE WATERMARK<br />

FOCUS:<br />

BYBLOS<br />

CRAFTY BUNCH:<br />

MOUNTAIN CULTURE


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Bernie and Scott Armstrong at the opening of the Bli Bli Hotel<br />

WELCOME BACK!<br />

THE HARD<br />

WORK<br />

HAPPENS<br />

BEFORE THE<br />

SUCCESSES<br />

It’s game time, <strong>Feb</strong>ruary is coming at us fast in Queensland and before we know it, we<br />

will have two months of 2024 already gone. At <strong>QHA</strong> we don’t want to miss a single day<br />

to make the lives of our members better!<br />

We start a new year that has plenty of promise and will involve plenty of promises. We<br />

will have local and state Government elections for sure this year, and potentially a federal<br />

election as well – you never can be exactly sure on that one. So as always, I encourage<br />

every one of our members to make sure the candidates in your area are aware of how<br />

important our industry is. It is truly disappointing when candidates or elected officials<br />

get carried away about “new jobs” but forget that the hospitality and tourism industry is<br />

what much of the state is built on, and will continue to be built on for decades to come.<br />

I will be the first to admit that I can be a bit of a political nerd, however it is shocking<br />

the number of Queenslanders that take an avid interest in United States politics or<br />

march in the street over conflicts half a world away yet cannot name their member of<br />

parliament. Even worse, if they do know who it is, they cannot find anything good to say<br />

about them. For our industry, I encourage you all to invite your local candidates into your<br />

businesses, let them see the wonderful things you do and the strains that you endure.<br />

Let them see the remarkable staff that turn out Queensland hospitality every day and<br />

hear from your guests and patrons how important your business is to the community.<br />

We start these relationships now, before we need to call on them. For those who have<br />

read my column for years will remember the saying “you don’t fatten the pig on market<br />

day” – the hard work happens before the successes.<br />

I trust you enjoy another edition of <strong>QHA</strong> <strong>Review</strong>, and we are looking forward to another<br />

year of getting out amongst the members. By the time you are reading this, Awards<br />

entries are open, training has begun across the state and we are deep into the planning<br />

of the Hotels Symposium and the new People, Pots & Profits programs – get involved,<br />

your association is racing through 2024 already!<br />

BERNIE HOGAN<br />

<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />

<strong>QHA</strong> REVIEW | 3


INSIGHTS:<br />

THE WATERMARK<br />

q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

F e b r u a r y 2 0 2 4 e d i t i o n<br />

FOCUS:<br />

BYBLOS<br />

CREATING SLICES OF PARADISE IN FAR NORTH QUEENSLAND<br />

CRAFTY BUNCH:<br />

MOUNTAIN CULTURE<br />

o u r c o v e r :<br />

Novotel Cairns<br />

Oasis Resort<br />

iconic luxury<br />

3 EDITOR’S LETTER<br />

5 CONTRIBUTORS<br />

F e b r u a r y 2 0 2 4 e d i t i o n<br />

<strong>QHA</strong><br />

Level 14, 270 Adelaide Street<br />

Brisbane, Queensland 4000<br />

GPO Box 343<br />

Brisbane, Queensland 4001<br />

Phone: 07 3221 6999<br />

1800 177 594<br />

Fax: 07 3221 6649<br />

Web: www.qha.org.au<br />

Email: info@qha.org.au<br />

Office Hours<br />

8.30am – 5.00pm Monday to Friday<br />

President<br />

Mr Richard Deery<br />

Senior Vice President<br />

Mr Matthew Coorey<br />

Vice Presidents<br />

Mr Brad Fitzgibbons<br />

Ms Mel Tait<br />

Mr Sam Ingham-Myers<br />

Secretary/Treasurer<br />

Ms Rachel Johnson<br />

Chief Executive and Editor<br />

Mr Bernie Hogan<br />

www.qha.org.au<br />

6 NEWS<br />

14 FEATURE<br />

NOVOTEL CAIRNS OASIS RESORT<br />

24 INSIGHTS<br />

THE WATERMARK TOWNSVILLE<br />

30 ACCOMMODATION<br />

32 FOCUS<br />

BYBLOS<br />

44 TOP DROP<br />

46 CRAFTY BUNCH<br />

MOUNTAIN CULTURE<br />

YOUR MATES<br />

58 SPIRITED BUNCH<br />

THE PAWN WINE CO.<br />

63 TRADE DIRECTORY<br />

64 PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> REVIEW | 4<br />

<strong>QHA</strong> REVIEW is published by the Queensland<br />

Hotels Association ABN 54 878 166 941.<br />

All information is correct at time of going to press.<br />

The publishers cannot accept responsibility for<br />

errors in articles or advertisements, or unsolicited<br />

manuscripts, photographs or illustrations.<br />

The opinions and words of the authors do not<br />

necessarily represent those of the publisher. All<br />

rights reserved. Reproduction in part or whole is<br />

strictly prohibited without prior permission.<br />

EDITORIAL & ADVERTISING<br />

For all editorial and advertising queries:<br />

Dave Swan 0401 345 201<br />

qhareview@qha.org.au


DAMIAN STEELE<br />

<strong>QHA</strong> Deputy Chief<br />

Executive<br />

A hospitality industry<br />

professional with over<br />

30 years’ experience<br />

in liquor, gaming and<br />

operations. Damian<br />

has a strong focus<br />

on compliance and<br />

legislation.<br />

THERESE KELLY<br />

<strong>QHA</strong> Training Manager<br />

An experienced VET<br />

sector professional,<br />

Therese manages<br />

the <strong>QHA</strong> Training<br />

department and is<br />

responsible for the<br />

development and<br />

delivery of quality training<br />

for <strong>QHA</strong> members and<br />

other hospitality venues.<br />

PAUL ST JOHN-WOOD<br />

<strong>QHA</strong> Membership<br />

Officer<br />

Paul is the face of the<br />

Association to many<br />

<strong>QHA</strong> members as he<br />

travels the length and<br />

breadth of the state<br />

visiting, advising and<br />

assisting publicans.<br />

CURT SCHATZ<br />

Managing Partner,<br />

Mullins<br />

With over 30 years’<br />

experience in property,<br />

liquor and gaming law,<br />

Curt is recognised<br />

as a leader in this<br />

field. He advises pub,<br />

club, nightclub,<br />

restaurant, resort and<br />

accommodation venue<br />

owners and operators.<br />

THE HON YVETTE D’ATH<br />

Attorney-General<br />

and Minister for<br />

Justice and Minister<br />

for the Prevention of<br />

Domestic and Family<br />

Violence<br />

Yvette D’Ath is a<br />

Labor member of the<br />

Legislative Assembly<br />

of Queensland<br />

representing the seat of<br />

Redcliffe.<br />

VICTORIA THOMSON<br />

Commissioner for<br />

Office of Liquor and<br />

Gaming Regulation<br />

Queensland<br />

Victoria is responsible<br />

for the regulatory policy<br />

and strategic direction of<br />

product safety, licensing,<br />

compliance and<br />

enforcement activities to<br />

protect market integrity<br />

and keep Queenslanders<br />

safe.<br />

JENNA PENFOLD<br />

Employment Relations<br />

Advisor<br />

Jenna is passionate about<br />

employment relations and<br />

has experience in providing<br />

advice to both employers<br />

and employees on a range<br />

of workplace matters. Jenna<br />

has a particular interest in<br />

investigation and discipline<br />

matters.<br />

TOM FITZGERALD<br />

Accommodation<br />

Membership<br />

Services Officer<br />

Tom will act as<br />

your conduit to<br />

accommodation<br />

information and <strong>QHA</strong><br />

services, and is an<br />

experienced professional<br />

who grew up living and<br />

working in the hospitality<br />

industry as part of a<br />

hotel-owning family.<br />

ADAM FLOYD<br />

Head of MAX & TAB,<br />

Queensland<br />

With ten years of<br />

experience in Tabcorp<br />

gaming services, Adam<br />

has recently taken on<br />

both MAX & TAB for<br />

Queensland. Adam’s<br />

previous career in the<br />

hospitality industry<br />

positions him well to<br />

understand the role<br />

that wagering and<br />

gaming play in pubs.<br />

NICK BAINBRIGGE<br />

State Manager (Qld)<br />

Aristocrat<br />

Nick has a proven<br />

history in wholesale<br />

liquor, electronic gaming,<br />

and hotel and restaurant<br />

operation. He now<br />

heads up the state team<br />

for one of Australia’s<br />

leading manufacturers of<br />

gaming machines.<br />

KELLY-ANNE MOTT<br />

Events and<br />

Partnerships Manager<br />

With more than 20 years<br />

of event experience,<br />

Kelly-Anne works to<br />

provide meaningful<br />

connections between<br />

<strong>QHA</strong>’s members and<br />

partners.<br />

<strong>QHA</strong> REVIEW | 5


NEWS<br />

NIGHT OF NIGHTS<br />

THE BEST OF THE BEST IN AUSTRALIAN HOTELS WERE ON SHOW LAST<br />

YEAR AT THE PRESTIGIOUS AUSTRALIAN HOTELS ASSOCIATION (AHA)<br />

NATIONAL AWARDS FOR EXCELLENCE.<br />

More than 650 industry stars and guests hailing<br />

from all areas of the country’s hospitality scene<br />

gathered for the annual awards at Australia’s<br />

most beloved cricket pitch – Adelaide Oval.<br />

While the iconic location is usually reserved for<br />

outstanding athletes and performers, it was<br />

hospitality’s finest that was on show on the<br />

evening of 27 November 2023.<br />

In a particularly appropriate dress code for the<br />

unique venue, visitors were prompted to ‘wear<br />

their whites’ while indulging in an amazing<br />

array of food and beverages as guests<br />

celebrated the 263 operations nominated<br />

across 49 categories.<br />

The event was hosted by Australian entertainer<br />

Tim Campbell, with singer Chris Sebastian<br />

as the featured act. Presenters on the night<br />

included AHA National CEO Stephen Ferguson<br />

and a host of esteemed industry partners.<br />

Each of the businesses that received trophies<br />

on the night represented the best of the<br />

national industry and continue to provide<br />

thousands of jobs, facilities and hospitality<br />

experiences while leading the way in<br />

innovation, inspiration, staffing and design.<br />

As such, Overall Hotel of the Year -<br />

Metropolitan was awarded to Cremorne Hotel<br />

in Unley, South Australia, with the Overall Hotel<br />

of the Year - Regional going to Grovedale<br />

Hotel in Victoria and finally the Overall Hotel<br />

of the Year - Accommodation Division being<br />

bestowed upon Queensland’s very own, The<br />

Langham Gold Coast.<br />

A huge congratulations to the following<br />

Queensland pubs, hotels and operations that<br />

took out the win for their respective fields<br />

while representing our state’s magnificent<br />

commitment to hospitality excellence on the<br />

national stage:<br />

• Burleigh Town Hotel<br />

Best Sporting Entertainment Venue<br />

• Sandstone Point Hotel<br />

Best Entertainment Venue (Hall of Fame)<br />

• Eatons Hill Hotel<br />

Best Retail Liquor Outlet<br />

• The Langham Gold Coast<br />

Best Suite/Apartment Hotel<br />

• Comiskey Group<br />

Best Hotel Group Operator


NEWS<br />

We also commend the Queensland venues<br />

that were nominated as finalists for some of<br />

the most prestigious awards on the night,<br />

such as The Rix Hotel for Overall Hotel of the<br />

Year - Regional and The Prince Consort Hotel<br />

for Overall Hotel of the Year - Metropolitan.<br />

Another particular highlight of the awards gala<br />

was the induction of the Farquhar brothers,<br />

who you might recognise as the legends<br />

behind The Caxton Hotel in Queensland, into<br />

the prestigious Diageo Johnnie Walker Hall<br />

of Fame. This honour is granted to the men,<br />

women and families who, whilst pursuing their<br />

own commercial objectives, have significantly<br />

contributed to the advancement of the industry<br />

and provided exceptional service to their<br />

community.<br />

AHA national president, David Canny, said the<br />

national awards are a high-level clash between<br />

venues that have won top awards in their<br />

home states and territories this year.<br />

“These finalists prove nothing compares to<br />

the atmosphere, noise and sheer joy of being<br />

out in a lively pub full of good people, good<br />

food and great drinks. But our hotels are also<br />

so much more. They are a part of our social<br />

fabric, a constant in a world of change and a<br />

real-world place for connection in increasingly<br />

online-focused and isolated communities.<br />

“I thank our members who travelled from<br />

across the country to celebrate our finalists,<br />

our fearless operators, investors, risk takers<br />

and industry visionaries. They have been<br />

recognised at the state level and the beauty<br />

of the AHA family is that they are now on the<br />

national stage.<br />

“We came together as one, from every<br />

corner of this country, to celebrate what<br />

operators do day in and day out. Venues are<br />

so proud of their staff, their facilities and the<br />

experiences they offer and are here because<br />

they are valued, respected and vital to the<br />

success of hospitality in this country.<br />

“Our industry and its hard-working people<br />

have never been more appreciated by the<br />

communities we serve, and we all should be<br />

proud of that. My congratulations to all the<br />

finalists, and particularly the winners,”<br />

he said.<br />

<strong>QHA</strong> REVIEW | 7


NEWS<br />

SHAKING IT UP<br />

BASED ON THE BACARDI COCKTAIL TRENDS REPORT, INNOVATIVE<br />

BLENDING, NOTES OF NATURE, ESCAPISM ELIXIRS AND MORE ARE<br />

SHAPING THE WAY THAT CONSUMERS DRINK IN 2024.<br />

<strong>QHA</strong> REVIEW | 8<br />

Bacardi Limited, the world’s largest privately held<br />

international spirits company, has released its fifth<br />

annual Bacardi Cocktail Trends Report, anticipating<br />

the key trends that will redefine cocktail culture and<br />

the spirits business in 2024. Global vice president of<br />

strategy, insights and analytics at Bacardi, Brenda<br />

Fiala, said in 2024, people are looking to settle into the<br />

unsettled and welcome tastes of optimism.<br />

“In this landscape, people are reshaping cocktail<br />

culture, infusing it with fresh perspectives and finding<br />

memorable experiences back at the bar with friends.<br />

“From redefining moderate drinking to a surge in<br />

sustainable attitudes, Bacardi is at the forefront,<br />

championing a world where people-driven cocktail<br />

culture thrives through innovation, experimentation and<br />

overall better moments,” she said.<br />

The report was created in collaboration with strategic<br />

foresight consultancy, The Future Laboratory (TFL),<br />

and draws on insights from Bacardi-led and external<br />

research in addition to interviews with bartenders<br />

and insights from TFL to share the themes that are<br />

transforming flavour preferences, drink formats and<br />

cocktail experiences this year.<br />

Co-founder of The Future Laboratory, Martin<br />

Raymond, said the widespread upheaval of the last<br />

few years has rewritten the rules of collaboration and<br />

community, with 2023 representing the beginning<br />

of mass technological, societal, cultural and<br />

organisational transformation.<br />

“Believe it or not, we’re on the cusp of a new cycle of<br />

mass flourishing and innovation,” he said.<br />

According to the Bacardi Cocktail Trends Report,<br />

the macro-trends defining spirit sipping in 2024 are<br />

as follows:<br />

Limited libations<br />

Next-gen drinkers are embracing a ‘less but better’<br />

approach, continuing to support the ongoing<br />

premiumisation era for key spirits, liquors and NoLo<br />

(alcohol-free and low-alcohol) categories. With<br />

a conscious approach to the economic climate,<br />

consumers are seeking small luxuries and looking to<br />

elevated lifestyle products as must-have pieces.<br />

This quality-focused shift transforms spirits into<br />

coveted collector’s items, with forward-thinking<br />

brands enhancing limited-edition bottles through<br />

crafted storytelling. Simultaneously, the NoLo category


continues to evolve, embodying ‘The Sipping<br />

Spectrum,’ where moderation is synonymous<br />

with choice, quality, flavour and social<br />

connections. IWSR research illustrates this<br />

flexible future in action, reporting that almost<br />

half of NoLo consumers choose NoLo options<br />

on certain occasions and full strength on<br />

others.<br />

Innovative ageing and blending<br />

2024 will usher in an era of innovation for<br />

dark, aged spirits, with brands embracing<br />

unique ageing methods and novel flavour<br />

combinations. Distillers are venturing into<br />

uncharted territory, discovering new sources of<br />

innovation in this expanding category. Bold and<br />

unexpected pairings continue to lead, whereas<br />

regional experimentation yields spicy, fruity and<br />

zesty profiles in innovative formats.<br />

While enjoyers of dark, aged spirits are<br />

diversifying their palates, rum-based cocktails<br />

are continuing to grow in popularity. Tequila<br />

was unanimously ranked as the number one<br />

premiumisation category, with Mezcal named<br />

as the next to premiumise, as indicated by the<br />

Bacardi Global Consumer Survey 2023.<br />

Escapism elixirs<br />

Cocktail culture is transporting consumers<br />

across destinations, countries and even<br />

eras as classic spritzes and ornate sips help<br />

to recreate nostalgic, convivial moments yearround.<br />

In 2024, the link between drinks and<br />

destinations will deepen, with classic cocktails<br />

and European flavours whisking drinkers from<br />

the beach to the bar.<br />

This evolution isn’t just about where but also<br />

when consumers enjoy drinks. As for letting<br />

loose, non-traditional venues are on the rise,<br />

with Bacardi research indicating a shift away<br />

from nightclubs to festivals as the new hub<br />

for revelry.<br />

Notes of nature<br />

In the coming year, consumers will reframe<br />

their relationship to the natural world, impacting<br />

where they spend their time, the brands they<br />

support and what they consume. With a<br />

resurgence in next-gen outdoor activities and<br />

a growing emphasis on sustainability, drink<br />

brands are redefining their connection to the<br />

environment through intentional ingredients and<br />

eco-friendly practices.<br />

In the drinks world, 2024 will see brands and<br />

bartenders take a holistic approach to nature<br />

and its flavours by harnessing sustainably<br />

sourced aromatics, florals, botanicals and oils<br />

to create cocktail experiences uniquely rooted<br />

in nature.<br />

Tech-enhanced tastes<br />

<strong>Digital</strong> advancements are inciting change in<br />

what, where and how drinks are enjoyed,<br />

providing all-new routes to personalisation,<br />

brand experience and community. As<br />

consumers increasingly seek personalised<br />

brand interactions, AI is introducing exciting<br />

opportunities for tailored cocktail experiences,<br />

accessible anytime and anywhere.<br />

For the drinks industry, AI’s evolution will create<br />

all-new paths to experimentation and discovery,<br />

with brand innovators using the technology as<br />

a tool to bring consumers closer to branded<br />

cocktails and experiences, regardless of their<br />

location. While eight in 10 younger consumers<br />

across select markets are looking to explore<br />

AI recommendations, they are adamant about<br />

maintaining the emotional connection and artistic<br />

finesse that only bartenders can provide.<br />

<strong>QHA</strong> REVIEW | 9


NEWS<br />

CALM AFTER THE STORM<br />

HOTELS WELCOME RECOVERY PACKAGE FOR<br />

FAR NORTH QUEENSLAND.<br />

<strong>QHA</strong> REVIEW | 10<br />

The nation’s peak accommodation body,<br />

Accommodation Australia, has welcomed a<br />

Federal and Queensland State government<br />

initiative designed to drive tourism back into Far<br />

North Queensland.<br />

Discounted airfares and accommodation are<br />

part of the $5 million recovery package set<br />

to entice visitors back to Cairns and support<br />

tourism operators impacted by Tropical<br />

Cyclone Jasper and recent flooding.<br />

Accommodation Australia CEO, Michael<br />

Johnson, said cancellations throughout<br />

December were extensive with occupancies<br />

dropping from mid-70% down to 30%,<br />

impacting millions of dollars of revenue decline<br />

on the industry.<br />

“Far North Queensland has taken a blow in<br />

recent years with the pandemic and destructive<br />

weather events, but Cairns and the surrounding<br />

areas are ready to welcome back tourists and<br />

this package is great news for the area.”<br />

“All tourism operators are back operating daily<br />

on the reef and with discounted airfares and<br />

accommodation. There is no better time to go<br />

and experience this stunning location and what<br />

it has to offer,” he said.


20 & 21 MARCH 2024<br />

REGISTER NOW<br />

AHGEXPO.COM


ROOM KEY<br />

GUEST:<br />

Madame D.<br />

<strong>QHA</strong><br />

TOP SECRET<br />

awards for excellence<br />

2024 WINNERS<br />

3 JUNE 2024<br />

Be ready to<br />

CELEBRATE<br />

in style<br />

The <strong>QHA</strong> Awards for Excellence<br />

2024 nominations are open!<br />

The <strong>QHA</strong> Awards for Excellence program<br />

provides members the opportunity to<br />

showcase their venues and reward<br />

their hard-working staff members on a<br />

local, state and national level. For the<br />

finalists and winners, it also brings<br />

additional marketing, advertising and<br />

media opportunities that are invaluable<br />

to hotels, pubs and hospitality businesses.<br />

With more than 45 different award<br />

categories up for grabs expanding across<br />

classic pubs, nightlife<br />

venues and accommodation there is<br />

something for every venue.<br />

All state AHA branches work together to<br />

align their award processes to ensure the<br />

majority of the state awards are eligible<br />

for national consideration. As part of<br />

this process, there has been a change to<br />

the fee structure which has streamlined<br />

the process for accommodation properties<br />

to nominate as they will no longer<br />

be required to provide an overnight<br />

voucher with their submission.<br />

2024 NOMINATION FEES<br />

$99 per award category, per<br />

venue, capped at $396 per<br />

venue regardless of how many<br />

awards you nominate for.<br />

Hotels nominating in the<br />

following categories will<br />

be invoiced to reimburse one<br />

night’s accommodation in a<br />

standard room, or a room<br />

of your selection, plus<br />

carparking, if required.<br />

• Best Hotel/Pub Style<br />

Accommodation<br />

• Best Mid-Range<br />

Accommodation<br />

• Best Suite/Apartment<br />

Hotel<br />

• Best Superior<br />

Accommodation<br />

• Best Deluxe<br />

Accommodation<br />

For those still<br />

unsure of the<br />

process, you’ll<br />

find more<br />

information under<br />

the FAQ tab on the<br />

<strong>QHA</strong> website or<br />

contact the <strong>QHA</strong><br />

events team on<br />

(07) 3221 6999 for<br />

further advice.<br />

KEY DATES<br />

4 <strong>Feb</strong>ruary, midnight<br />

Nominations close<br />

(nominations received after this<br />

time will not be accepted)<br />

9 <strong>Feb</strong>ruary to 28 March<br />

Judging period<br />

22 April<br />

<strong>QHA</strong> REVIEW | 12<br />

Finalists announced<br />

22 April to 17 May<br />

<strong>QHA</strong> Gala Presentation Dinner<br />

ticket sales open<br />

3 June<br />

<strong>QHA</strong> Gala Presentation Dinner,<br />

Brisbane Convention & Exhibition CentrE<br />

25 November<br />

AHA National Award Presentation<br />

Brisbane


WE’RE RAISING THE GAME<br />

AT THE 2024 AHG<br />

4<br />

Visit Stand 63 to talk TAB, explore MAX, and see what’s in<br />

store across SKY for your pub in 2024.<br />

IMAGINE WHAT YOU COULD BE BUYING INSTEAD.<br />

For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au


FEATURE<br />

Pursuing<br />

PARADISE<br />

<strong>QHA</strong> REVIEW | 14<br />

Hotels in Tropical North Queensland often set out with one<br />

major goal in mind – to create an idyllic stay combining some<br />

of the state’s most iconic and celebrated luxuries.


Sunny poolsides, coastal vistas, tropical bars and<br />

a medley of activities often come to mind when we<br />

think of Queensland’s internationally recognised<br />

accommodation scene. These venues are a<br />

fundamental part of our state’s culture and tourism,<br />

and for that reason, there’s a whole lot that goes into<br />

creating these slices of paradise.<br />

The Novotel Cairns Oasis Resort (NCOR) is the<br />

epitome of the Tropical North Queensland experience.<br />

Operating under the Accor Group, the hotel is nestled<br />

in the tourism capital of Australia, and as such, is<br />

constantly updating its offerings to keep up with the<br />

ever-changing nature of the industry.<br />

Portfolio director of brand, marketing, digital and<br />

communications for Accor, Suzy Raymer, said the<br />

resort is known above all else as a beloved destination<br />

for families, as it offers a tropical getaway with an<br />

abundance of activities to keep children entertained<br />

while they’re not exploring the surrounding area.<br />

“NCOR boasts an ideal location, providing easy<br />

access to the region’s most renowned attractions and<br />

the nationally acclaimed dining experiences found in<br />

the CBD and waterfront area. Guests can revel in the<br />

region’s beauty while enjoying the resort’s abundant<br />

amenities.<br />

“Over 65% of our guests are families who delight at<br />

our swim-up bar and walk-in beach pool, as both of<br />

these unique offerings provide an authentic beach<br />

resort ambience that sets NCOR apart. The beach<br />

pool area has garnered rave reviews while also<br />

boosting our revenue.<br />

“The resort’s conference facilities also cater to the<br />

needs of business travellers and event planners.<br />

Equipped with modern amenities, NCOR includes<br />

everything that organisers need to ensure a seamless<br />

and productive event experience,” she said.<br />

“The resort is known<br />

above all else as a beloved<br />

destination for families”<br />

<strong>QHA</strong> REVIEW | 15


FEATURE<br />

<strong>QHA</strong> REVIEW | 16<br />

“It’s an ideal spot<br />

for mum and dad to<br />

relax by the pool or<br />

sip a cocktail while<br />

watching the children“<br />

Even in the tourism utopia that is Tropical North<br />

Queensland, travel patterns have continued to evolve,<br />

especially after the unprecedented standstill of global<br />

travel. In response to NCOR’s shifting customer base,<br />

the hotel underwent an impressive transformation that<br />

not only enhanced its pool area, but also introduced<br />

Cairns’ first and only swim-up pool bar. This unique<br />

refurbishment took place from October to December<br />

2022, and had a particular focus on guest comfort.<br />

In addition to creating an updated and visually<br />

appealing outdoor area, Suzy said the exciting<br />

development was put in place to set the venue apart<br />

and give visitors every reason to choose NCOR as<br />

their ultimate holiday retreat.<br />

“The decision was also made based on the change<br />

in market demand away from inbound international<br />

travellers who don’t typically spend much time in<br />

the resort to more ‘drop and flop’ local guests. By<br />

listening to visitor feedback, we saw the desire for a<br />

more modern and inviting space for relaxation and<br />

entertainment.<br />

“We were thrilled to introduce our swim-up pool bar, as<br />

it’s a place where guests can unwind and savour their<br />

favourite drinks while basking in the tropical ambience.<br />

It’s an ideal spot for mum and dad to relax by the pool<br />

or sip a cocktail while watching the children participate<br />

in activities,” she said.<br />

To further cater to the hotel’s newly expanded<br />

domestic family market, NCOR also introduced the<br />

Very Important Kids (VIK) program in 2020 with the aim<br />

of creating memorable and whimsical experiences for<br />

young guests.<br />

The program offers a range of engaging activities<br />

and amenities designed for children, such as water<br />

games, sand castle competitions and movie nights –<br />

all to ensure their stay is as enjoyable as the adult’s.<br />

Suzy said in 2022 the resort introduced an exciting<br />

addition to the VIK schedule called “Breakfast with the<br />

Animals” which has become a favourite among guests<br />

of all ages, but the excitement doesn’t stop there.<br />

“We’ve also rolled out our Very Important Grown-ups<br />

(VIG) program, where adults can indulge in exclusive<br />

perks and experiences that cater to their desires,<br />

adding an extra layer of relaxation and luxury to<br />

their stay.<br />

“Furthermore, we have recently expanded our<br />

VIG schedule to include a range of engaging new<br />

activities. Guests can now enjoy yoga sessions,<br />

invigorating water Zumba classes and even watch<br />

movies while floating in the pool during the hotter<br />

months,” she said.


FEATURE<br />

Since it was established in 1978, the resort has<br />

had a knack for introducing fresh, relaxing and<br />

fun experiences, especially after restorations were<br />

completed in 2018, which led to the NCOR’s transition<br />

from a dated 90s hotel to a modern, colourful oasis.<br />

This metamorphosis incorporated high ceilings, open<br />

spaces and South Pacific themes while resulting in<br />

the founding of Moku Bar and Grill – the resort’s iconic<br />

tropical-themed restaurant inspired by South Pacific<br />

Island and Western cuisine.<br />

These summery additions were made to further<br />

harmonise the building with the coastal vibe of the<br />

surrounding area, as the hotel has the advantage<br />

of being just a three-minute walk from the heart of<br />

Cairns. Suzy said this prime location makes NCOR an<br />

ideal base for visitors looking to explore the tropical<br />

natural wonders of Queensland.<br />

“Our resort enjoys an enviable location in close<br />

proximity to the Cairn’s Aquarium, CBD and<br />

picturesque waterfront, which gives visitors easy<br />

access to the breathtaking Cairns Esplanade. This<br />

strategic positioning offers numerous benefits to<br />

guests staying at the resort.<br />

“We are also right next door to a wide array of shops,<br />

restaurants and entertainment venues, so visitors can<br />

easily explore the vibrant urban scene of the region.<br />

Our central location and waterfront proximity offers<br />

guests the best of both worlds – the convenience<br />

of urban amenities and the tranquillity of a coastal<br />

retreat,” she said.<br />

With such a deep-rooted history in Cairns, NCOR has<br />

an active and all-encompassing approach when it<br />

comes to supporting its community. Since the area’s<br />

increased employment over the past few years, not<br />

only has the resort participated in career events at<br />

various schools and facilitated site visits for TAFE<br />

students, but it has also created plenty of<br />

work placement opportunities<br />

across the region.<br />

<strong>QHA</strong> REVIEW | 17


FEATURE<br />

In an initiative that the hotel is especially<br />

equipped for, Suzy said they also work closely<br />

with Ruth’s Women Shelter and provide support<br />

to victims of domestic violence with toiletries,<br />

food items, fundraising money and furnishings.<br />

“Last year we secured $5,000 from our Accor<br />

Heartist Fund to contribute to the renovation of<br />

the kitchen at Ruth’s. The kitchen is an integral<br />

part of settling into displaced accommodation,<br />

as it allows families a sense of normalcy with the<br />

opportunity to cook their own meals.<br />

“In March 2023, we also donated our remaining<br />

single-use amenities in addition to 30 packs<br />

of sanitising and cleaning wipes, hundreds of<br />

shampoo, conditioner, hand lotion and soap<br />

bottles, plenty of sheets and five of our<br />

sofa beds.<br />

“We have also collaborated with VPG to provide<br />

tours of the resort for groups of job seekers<br />

and have hosted groups of participants from<br />

Project BOOYAH – a police youth leadership<br />

and mentoring program. These initiatives have<br />

strengthened our community relations as well as<br />

contributed to the vocational development of job<br />

seekers and community members,” she said.<br />

As NCOR is neatly positioned amongst some of<br />

the greatest natural wonders in the country, such<br />

as the Great Barrier Reef, the Daintree Rainforest<br />

and the Atherton Tablelands, the hotel is also<br />

taking significant strides to implement ecofriendly<br />

practices.<br />

Suzy said they are currently working with<br />

Ecotourism Australia to achieve sustainability<br />

certification, which will underscore the venue’s<br />

dedication to preserving the natural beauty of<br />

the region while offering a memorable vacation<br />

experience for their guests.<br />

“We’ve observed a growing trend where<br />

guests are increasingly making choices with<br />

sustainability in mind. Our hotel team is<br />

continually adapting and gaining insights on how<br />

best to embrace the sustainability journey while<br />

working closely with Ecotourism Australia.<br />

<strong>QHA</strong> REVIEW | 18


FEATURE<br />

“Guests are in search of much<br />

more than a mere place to rest –<br />

they crave an experience.”<br />

“Additionally, we now offer a ‘Welcome to Country’<br />

every Wednesday that acknowledges tradition and<br />

serves as a constant reminder that our daily lives are<br />

intertwined with the rich heritage of Aboriginal and<br />

Torres Strait Islander peoples.<br />

“This is a gesture of appreciation and a demonstration<br />

of our commitment to embracing and preserving their<br />

environmental and cultural legacy,” she said.<br />

Even in one of the most reliable tourism destinations<br />

in the country, the hospitality industry is anything<br />

but monotonous. Like many venues in Queensland,<br />

NCOR’s business remains consistent during<br />

unpredictable times thanks to its ability to adapt,<br />

innovate and, most importantly, provide its guests with<br />

fun, relaxing and one-of-a-kind experiences.<br />

Suzy said the hotel continues to perform strongly,<br />

especially within its food and beverage outlets, and<br />

that it is only going to get better with the gradual but<br />

noticeable increase in global tourism.<br />

“With the rise in international travel, guest service<br />

expectations can become more diverse and fluid.<br />

Allowing the team the flexibility to adapt and go<br />

beyond these expectations is crucial.<br />

“Guests are in search of much more than a mere place<br />

to rest – they crave an experience. That’s precisely why<br />

we’ve implemented a diverse array of complimentary<br />

activities.<br />

“Additionally, we fully immerse our guests in the<br />

tropical ambience across all our dining and beverage<br />

establishments, from the delightful morning breakfast<br />

to a refreshing cocktail by the beach,” she said.<br />

<strong>QHA</strong> REVIEW | 19


ATTORNEY-GENERAL<br />

The Honourable Yvette D’Ath MP<br />

THE BEST YEAR SO FAR<br />

<strong>QHA</strong> REVIEW | 20<br />

The summer break is now over and we start 2024<br />

like every other year – energised and full of optimism.<br />

I hope it was a prosperous summer period for your<br />

workplace and you all had the opportunity to spend time<br />

to celebrate the festive season with family and friends,<br />

because I think this year will be a big one.<br />

More on that soon.<br />

It’s also a time to reflect and acknowledge that for<br />

many Queenslanders, the past month or so has been<br />

particularly difficult following a series of dreadful weather<br />

events. Cyclone Jasper hit the Far North hard and wild<br />

weather ripped through parts of the state like the Gold<br />

Coast and Scenic Rim.<br />

While we’ve come to expect this in Queensland over<br />

the summer months, it doesn’t make it any easier for<br />

those left to rebuild. All levels of government have come<br />

together to help, offering financial and clean-up support,<br />

but it’s local communities which drive the recovery.<br />

Hotels and pubs are often at the centre of that recovery,<br />

whether it be through fundraising or even providing<br />

refuge for those who need a moment to recharge before<br />

heading back out to clean up the devastation. You make<br />

a difference in so many ways to so many people. If you<br />

are a small business owner yourself and affected by the<br />

storms, there are Queensland Government grants of up<br />

to $50,000 available, so be sure to check them out.<br />

On top of that, we still have cost of living pressures<br />

hanging over us in 2024. Interest rates, food and fuel<br />

prices just to name a few are all rising, and we can<br />

only hope the pressure begins to ease as the year<br />

progresses. The Queensland government is providing<br />

relief in many areas including power bills, free kindy and<br />

a freeze on registration, so if you need support, make<br />

sure you reach out for help, because it is available.<br />

So why then is 2024 going to be a big year? Well for<br />

starters it’s an Olympics year! Our best athletes will be<br />

jetting off to Paris in July to represent Australia on the<br />

world stage for an event in which we always punch<br />

above our weight.<br />

Our top cricketers will contest the Men’s and Women’s<br />

T20 World Cups. The men in June in the West Indies<br />

and United States, and the women in September and<br />

October in Bangladesh. Fun fact: our women’s team<br />

has won six of the eight T20 World Cups. We also have<br />

Euro 2024 for the soccer, I mean football, fans and the<br />

America’s Cup, which is unrecognisable now compared<br />

to the 12-metre yachts we watched race in the 80s.<br />

In Rugby League the NRL is taking the game to the<br />

United States. The Broncos will join the Roosters, the<br />

Rabbitohs and the Sea Eagles in Las Vegas for the<br />

season opener. I’m sure it will be a huge success, just<br />

like the mighty Dolphins in their second season. I won’t<br />

feel bad when the Phins beat the Broncos, and I won’t<br />

be too kind to my southern friends and colleagues when<br />

Queensland takes the State of Origin… again.<br />

The other big events we’ll all be engaged in this year<br />

are the local elections in March and a state election<br />

in October. They’re both contests where the prize<br />

isn’t a trophy or a ring, but the honour of representing<br />

Queenslanders and their best interests. That’s a prize<br />

worth winning.<br />

Whatever may come, let’s come together and make<br />

2024 the best year so far.


Victoria Thomson OLGR<br />

FORGET THE BET, ENJOY THE GAME<br />

Gambling and sport have become so entwined in<br />

Australian society it can be hard to separate the two.<br />

Additionally, we are all constantly bombarded by<br />

advertising, signage and online promotions which make<br />

betting seem like a fun social activity that goes hand in<br />

hand with being a sports fan.<br />

In 2022, the Australian gambling industry spent more<br />

than $300 million on advertisements tempting us to bet<br />

on sport.<br />

The strong association between betting and watching<br />

sport is especially prevalent among children and young<br />

people.<br />

Recent research found more than half of young<br />

Queenslander respondents aged 14 to 25 felt that<br />

betting on sport is part of Queensland’s culture.<br />

Research also shows us that young people who have<br />

positive perceptions of gambling are more likely to<br />

experience harm from gambling later in life.<br />

In reality, gambling carries serious risks and the harm<br />

from gambling can have lifelong consequences for you,<br />

your friends and family.<br />

Consider these facts:<br />

• the more you gamble the more likely you are to<br />

experience negative consequences.<br />

• one in five adults who suffer serious harm from<br />

gambling began before they turned 18<br />

• young people are particularly at-risk of harm from<br />

sports betting, they could even experience gambling<br />

harm before they reach their 20s<br />

OLGR’s new sports betting harm awareness campaign<br />

challenges the normalisation of gambling in sport by<br />

encouraging Queenslanders to forget the bet and<br />

enjoy the game.<br />

For the campaign we have partnered with Queensland<br />

Cricket and the Brisbane Heat men’s and women’s<br />

Big Bash League teams to remind Queenslanders of<br />

everything there is to love about sport, without focusing<br />

on the odds.<br />

It’s about emphasising all the other reasons we watch<br />

and enjoy sport — for the excitement, the roar of the<br />

crowd, the thrill of victory and the fun you have with<br />

friends watching your favourite athletes in action.<br />

Importantly, the campaign also provides an opportunity<br />

for adults to start a conversation with young people<br />

about the risks of gambling and educating young<br />

Queenslanders about safer betting strategies and the<br />

support available for people experiencing<br />

gambling harm.<br />

The campaign has been rolling out across social media<br />

and digital channels this summer. Please don’t hesitate<br />

to get in touch if you would like more information or are<br />

interested in helping to share our messages.<br />

To find out more, including tips on how to get back to<br />

enjoying the sports you love without being distracted by<br />

the bet, visit www.qld.gov.au/forgetthebet.<br />

If you, a friend or family member needs free and<br />

confidential support, contact Gambling Help<br />

Queensland on 1800 858 858 or visit<br />

www.gamblinghelpqld.org.au.<br />

<strong>QHA</strong> REVIEW | 21


SUPERANNUATION<br />

HOSTPLUS IS AN AWARD-WINNING SUPER FUND<br />

We’re thrilled to share that Hostplus has been named<br />

Money magazine’s Best Super Fund for 2024 1 .<br />

What does that mean for our members? Hostplus is<br />

a top-performing super fund 2 that puts members first.<br />

Judged on strong performance, good value and an<br />

ongoing focus on members, we’re proud to be a super<br />

fund that delivers on all three fronts.<br />

The benefits of being with us<br />

Take a look at how we’re striving to help our members<br />

have a future they’ve worked hard for.<br />

Consistently strong returns<br />

We measure our success by what we deliver for our<br />

members. As well as winning Money magazine’s Best<br />

Super Fund for 2024 1 , Hostplus’ default Balanced<br />

(MySuper) option, where most of our members invest,<br />

is a top performer over the long term. In fact, it’s<br />

ranked the number one option over rolling 10 and<br />

20-year periods². See our investment performance at<br />

hostplus.com.au/performance.<br />

A low admin fee 3<br />

One of the lowest admin fees out of any MySuper<br />

product means more of our members’ money is<br />

invested in their future. Every dollar our members save<br />

goes a long way to helping them achieve a future full<br />

of positivity. That’s why we aim to keep our fees and<br />

costs as low as possible. You can find out about our<br />

fees by visiting hostplus.com.au/fees.<br />

A wide range of investment choices<br />

While our Balanced option is designed for members<br />

who prefer to leave investment decisions to us, we<br />

offer a range of investment options for members<br />

who want more control over their super. They can<br />

choose from pre-mixed and single sector options, a<br />

direct investment option called Choiceplus and more.<br />

Members can mix and match options to suit their<br />

investment risk profiles and financial objectives. Take a<br />

look at our range of investments at hostplus.com.au/<br />

investments.<br />

<strong>QHA</strong> REVIEW | 22<br />

Disclaimers<br />

Past performance is not a reliable indicator of future performance. Awards and ratings are only one factor to be taken into account when choosing a super<br />

fund. General advice only. Consider the relevant Hostplus PDS and TMD at hostplus.com.au and your objectives, financial situation and needs, which have not<br />

been accounted for. Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 trustee for Hostplus Superannuation Fund, ABN 68 657 495 890.<br />

1. Best Super Fund 2024 is awarded by Money magazine. Visit moneymag.com.au for awards criteria. Awards and ratings are only one factor to consider<br />

when choosing a super fund.<br />

2. SuperRatings Fund Crediting Rate Survey – SR50 Balanced (60-76) Index for October 2023.<br />

3. Source: SuperRatings fee data for public offer MySuper products extracted from SMART 2.0 platform on 9 August 2023. Comparison is based on the<br />

total administration fees and costs assuming a $50k account balance. Other fees and costs apply. Refer to the PDS for more information.<br />

4. Hostplus insurance cover is provided by MetLife Insurance Limited (MetLife) ABN 75 004 274 882, AFSL 238096 (insurer). Group Life (Death and Total<br />

and Permanent Disablement) Insurance Policy to former Maritime members is issued by MLC Limited ABN 90 000 000 402 AFS Licence Number<br />

230694 (the Company) Host-Plus Pty Limited ABN 79 008 634 704.<br />

5. Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice<br />

to members of Hostplus. Advice is provided by Hostplus financial planners who are Authorised Representatives of IFS. Fees may apply for personal<br />

financial advice; for further information about the cost of personal advice, you can speak with your Hostplus financial planner or visit our website www.<br />

hostplus.com.au. Information to help you decide whether you want to use personal financial advice services being offered is set out in the relevant IFS<br />

Financial Services Guide, a copy of which is available from your Hostplus financial planner. Hostplus has engaged Link Advice Pty Ltd ABN 36 105 811<br />

836, ASFL 258145 to facilitate the provision of limited personal financial advice to members of Hostplus via the web-based product SuperAdviser.


MARCH CALENDAR 2024<br />

QUEENSLAND HOTELS ASSOCIATION<br />

RTO 30826<br />

RMLV Virtual Classroom (online)<br />

Tuesday 5 th<br />

Thursday 7 th<br />

Tuesday 11 th<br />

Thursday 14 th<br />

Tuesday 19 th<br />

Thursday 21 st<br />

Thursday 28 th<br />

Socially responsible investment options<br />

Members can choose investments that align with their<br />

personal values. Our Socially Responsible Investment<br />

(SRI) options seek to reduce exposure to industries like<br />

fossil fuels and companies that breach human rights<br />

or labour rights standards. Find out more at hostplus.<br />

com.au/SRI.<br />

Customisable insurance options 4<br />

Having the right insurance in place can give you peace<br />

of mind that you and your loved ones are protected<br />

should something bad happen. And because<br />

everyone’s different, our insurance options can be<br />

customised to suit each stage in our members’ lives.<br />

Hostplus members may receive default Death and<br />

Total & Permanent Disability (TPD) insurance when<br />

they join us as a super member, without the need<br />

for medical checks or lengthy paperwork (subject to<br />

eligibility). We also offer specific life events insurance<br />

and premium-free parental leave cover help to protect<br />

members during life’s big changes.<br />

Visit hostplus.com.au/insurance for more information.<br />

Tailored advice and financial planning 5<br />

Whether our members want general advice or<br />

comprehensive financial planning, we’re here to<br />

help. Our superannuation advisers and financial<br />

planners can support our members set and meet<br />

their retirement goals. Members can choose the<br />

convenience of a phone appointment, opt for a more<br />

personal approach with a face-to-face consultation,<br />

or DIY with our online advice tool. Take a look at our<br />

service offering at hostplus.com.au/financial-planning.<br />

24/7 access<br />

Hostplus members can access their account anywhere<br />

and anytime through our Member Online portal and<br />

mobile app. They can check their account balance,<br />

review the payments they’ve received, update their<br />

details, change investment options, review their<br />

insurance and make extra contributions.<br />

Hostplus is a proud industry fund<br />

As an Industry SuperFund, we’re run only to benefit<br />

our members. Unlike bank-owned and other<br />

retail funds, profits go back to our members, not<br />

shareholders. Our purpose at Hostplus is simple: to<br />

help our members on their journey towards a more<br />

secure financial future. That’s a plus.<br />

Find out more about our winning team<br />

at hostplus.com.<br />

Member Price $395.00 / Non-Members $495.00<br />

GNT/CLO classroom Based<br />

RMLV classroom Based<br />

CAIRNS Wednesday 13 th March BRISBANE Monday 25 th March<br />

Member Price $395.00 / Non-Members $495.00<br />

CAIRNS Tuesday 12 th March<br />

Hotel Management Skills<br />

Gaming Courses Virtual Classroom (online)<br />

GAMING NOMINEE TRAINING<br />

Tuesday 4 th March<br />

Member Price $395.00<br />

Non-Members $495.00<br />

COURSE 25 th - 26 th March<br />

CUSTOMER LIAISON OFFICER<br />

Tuesday 4 th March<br />

Member Price $70.00 /<br />

Non-Members $90.00<br />

*RMLV/GNT Video Connect (Online) courses will be added as required<br />

BOOK TRAINING NOW<br />

Call 07 3221 6999 visit training.qha.org.au or email: training@qha.org.au


INSIGHTS<br />

TO LEAVE<br />

A MARK<br />

<strong>QHA</strong> REVIEW | 24<br />

IN AN INDUSTRY AS DYNAMIC AS HOSPITALITY,<br />

FEW THINGS REMAIN CONSTANT. HOWEVER,<br />

THE PROCURING OF FRESH, LOCALLY SOURCED<br />

PRODUCE AND THE CULTIVATION OF A UNIQUE,<br />

RELAXING ENVIRONMENT WILL FOREVER BE ONE<br />

OF THE BEST WAYS TO CREATE A MEMORABLE<br />

EXPERIENCE FOR GUESTS.<br />

As a perfect example of a venue that excels at the<br />

simplistic aspects that make Queensland’s hospitality<br />

industry so great, The Watermark is a welcoming place<br />

with a curated emphasis on quality customer service,<br />

cuisine and atmosphere.<br />

As its name suggests, The Watermark is neatly<br />

placed right in the centre of Townsville’s beloved<br />

seaside precinct, The Strand, and blends in perfectly<br />

with the region’s bustling township and coastal,<br />

breezy surrounds.


INSIGHTS<br />

Director and manager of the venue, Bart Furst, said<br />

the Kickon Group has invested the last 15 months<br />

into the bar and restaurant with a particular focus on<br />

freshening it up while keeping what makes it special to<br />

the people of Townsville.<br />

“The Watermark is known for its warm atmosphere<br />

and fresh seafood, and aims to celebrate the best of<br />

North Queensland. The building’s unique design takes<br />

full advantage of its breathtaking location, and provides<br />

an ideal setting for various dining experiences, from<br />

breakfast, lunch and dinner to watching your favourite<br />

team in a sports bar environment.<br />

“Atmosphere is of huge importance at The Watermark,<br />

as it is at all of Kickon Group’s venues. We want to<br />

be that place where you go to celebrate life’s special<br />

occasions and moments, so creating an atmosphere<br />

that facilitates those memories is something we really<br />

focus on, whether that requires staff training, amazing<br />

food specials or live entertainment.<br />

<strong>QHA</strong> REVIEW | 25


INSIGHTS<br />

<strong>QHA</strong> REVIEW | 26<br />

“NEARLY ALL OF THE PEOPLE IN<br />

TOWNSVILLE HAVE CELEBRATED AT THE<br />

WATERMARK AT SOME POINT IN TIME, SO<br />

IT’S SPECIAL TO THEM FOR THAT REASON”<br />

“Nearly all of the people in Townsville have celebrated<br />

at The Watermark at some point in time, so it’s special<br />

to them for that reason,” he said.<br />

After opening as a fine dining restaurant in 2012,<br />

the venue has since transformed to imitate the more<br />

casual and relaxed vibe of Townsville. This atmosphere<br />

was further entwined with The Watermark’s identity<br />

after the Kickon Group acquired the bar and restaurant<br />

in 2022, which also marked the esteemed hospitality<br />

group’s expansion into North Queensland.<br />

Above all else, The Watermark is committed to<br />

delivering an outstanding menu, which includes both<br />

contemporary seafood dishes in addition to more<br />

classic Aussie favourites. Bart said that the venue’s<br />

specific focus on fresh seafood, local produce and<br />

premium meat makes it stand out against the rest.<br />

“Having my younger brother, Jake Furst, as culinary<br />

director for the Kickon Group means that our local<br />

team gets the support to use local suppliers, from<br />

Ingham Road Seafood to Simon George & Sons and<br />

JBS Foods Australia.<br />

“Mark and his team at Ingham Road Seafood source<br />

some of the best seafood North Queensland has to<br />

offer. They can just about give us the name of the crew


and the boat that our catch of the day came from,<br />

which is pretty special,” he said.<br />

Settled right next to The Watermark’s signature<br />

restaurant is The Mark – a chill-out spot and sports<br />

bar which has seen its fair share of celebrations,<br />

nibbles, cocktails and of course, thanks to its<br />

massive television screen, footy finals.<br />

Bart said along with their restaurant and beach<br />

bar, the venue also provides gaming facilities, as<br />

it’s important to offer a wide range of entertainment<br />

options that cater to everyone from all walks of life.<br />

“We’re lucky in that the design of the building<br />

allows us to facilitate each offering in its own<br />

distinctive space, allowing people to truly choose<br />

the experience they want from The Watermark.<br />

“I don’t think having a sports bar is critical to the<br />

success of modern venues, as it really comes<br />

down to what the offering is.<br />

“For us, we want to be that place where you<br />

can celebrate life, and for a lot of people that<br />

includes seeing their favourite team win. So for The<br />

Watermark, it is a really important part of what we<br />

do,” he said.<br />

<strong>QHA</strong> REVIEW | 27


INSIGHTS<br />

<strong>QHA</strong> REVIEW | 28<br />

After a thriving holiday period hosting a variety of<br />

Christmas and New Year celebrations, The Watermark<br />

isn’t planning on slowing down anytime soon. In<br />

addition to being a serene place to grab a drink<br />

and watch the summer cricket season with mates,<br />

the venue hosts lively events such as Sundown<br />

Socials, Paws & Pints and Australian Defence Force<br />

Breakfasts.<br />

As a cornerstone of their community in Townsville, Bart<br />

said they also take great pride in sponsoring<br />

local sporting clubs such as the Hermit Park Tigers<br />

AFL Club.<br />

“In saying that, it’s actually the small clubs and groups<br />

who frequent us for their meetings in addition to the<br />

people who just need a voucher to help boost their<br />

local raffle that really fills our cup.<br />

“My wife and two kids moved to Townsville from Albury<br />

Wodonga to be part of this community, and everyone<br />

here is so very welcoming,” he said.<br />

With their incredible customer service, cuisine and<br />

atmosphere working in perfect tandem, Bart said the<br />

whole team at The Watermark is extremely proud of<br />

the culture they have built after just a few years.<br />

“It was so good to see Tarlochan Singh as a finalist<br />

in the <strong>QHA</strong> Awards for Excellence’s Front of House<br />

Employee of the Year - General Division category.<br />

The whole town got behind him and he really was the<br />

embodiment of the exceptional service that we strive<br />

to achieve.<br />

“We are a values-led business, so our purpose is to<br />

create an environment that our people feel proud of<br />

and that inspires them to deliver amazing experiences.<br />

It’s a lens that we look through when we make any<br />

decisions that affect The Watermark,”<br />

he said.


ACCOMMODATION with Tom Fitzgerald<br />

2024 FOCUS – WHAT’S IN STORE?<br />

<strong>QHA</strong> REVIEW | 30<br />

Following the momentum of continued recovery efforts<br />

post Covid19, the 2024 outlook is classed as the year<br />

to bring visitor levels and economic performance back<br />

to pre-pandemic levels.<br />

International visitors are expected to return to Australia<br />

more quickly than previously predicted, according<br />

to Tourism Research Australia’s latest forecasts. The<br />

Tourism Forecasts for Australia: 2023 to 2028 report<br />

outlines a stronger growth for international arrivals than<br />

last year’s forecasts.<br />

Australia is predicted to welcome:<br />

• 9.3 million international visitors in 2024, reaching<br />

98% of pre-pandemic levels<br />

• 10.2 million in 2025, surpassing pre-pandemic<br />

levels and setting a new record<br />

• 12.1 million in 2028, an increase of 4.8 million or<br />

65% on this year<br />

The report also forecasts record spending across<br />

Australia’s tourism and travel industry, which delivers<br />

benefits for accommodation, experience and event<br />

providers, hospitality, transport and retail. Taking a<br />

high-level glance over what’s to come in 2024 for<br />

Queensland accommodation stakeholders, there’s a<br />

strong level of activity which should directly or indirectly<br />

impact hotel average daily rate, revenue per available<br />

room and occupancy levels.<br />

Aviation development<br />

International tourism was yet to fully recover last<br />

year. This is expected to abate in 2024 with various<br />

aviation routes being introduced in 2023 that will have<br />

significant impacts in regions such as:<br />

Cairns<br />

Cairns and Singapore flights are restored to prepandemic<br />

rates. There are also talks with Qatar<br />

Airways for aviation development.<br />

Brisbane<br />

New and increased routes have begun incorporating<br />

the Solomon Islands, Wellington, San Francisco, Tokyo<br />

(Narita), Shanghai, Guangzhou, Los Angeles and<br />

Vietnam.<br />

Sunshine Coast and Gold Coast<br />

AirAsia X is recommencing Auckland to Gold Coast<br />

flights. Bonza is also still operating extensive regional<br />

domestic networks, including key hubs on the<br />

Sunshine Coast and Gold Coast.<br />

Attractions and hotel openings<br />

Queensland is set for a busy year of hotel openings in<br />

2024. This year will see the highly anticipated staged<br />

unveiling of the $3.6 billion Queen’s Wharf Brisbane<br />

development which will take place in April and bring life<br />

to the world-class integrated resort.<br />

The staged opening will include The Star Grand<br />

branding a new five-star riverfront hotel comprising of<br />

340 luxury rooms, three stunning pools on the resort’s<br />

Leisure Deck, an open-air oasis which delivers two<br />

football fields of public space and The Star Brisbane’s<br />

striking showpiece Sky Deck – a 250 metre rooftop<br />

runway of restaurants and bars floating above the<br />

Brisbane River.<br />

Business events can be held in Brisbane’s largest hotel<br />

ballroom, the Event Centre at The Star Brisbane, which<br />

has the capacity to host 2,000 guests.


Tom Fitzgerald ACCOMMODATION<br />

In the inner-northern Brisbane suburb of Spring Hill,<br />

The Hilton Garden Inn will open in late 2024. In a<br />

first for Australia, EVT’s youth-oriented brand, LyLo<br />

Brisbane, will also open in early 2024.<br />

After a $30-million refurbishment, the former Novotel<br />

Brisbane on Creek Street in the CBD opened in<br />

December last year as the 296-room Amora Brisbane.<br />

Complete with a Cottee Parker design, the hotel is<br />

aimed at positioning the family-owned property as a<br />

five-star.<br />

In Far North Queensland, Townsville has also<br />

welcomed a new luxury hotel. With Coral Sea views,<br />

132 suites, a rooftop pool and bar, two restaurants<br />

and a day spa, Ardo is the latest addition to the<br />

tourism portfolio of Morris Group, which includes sister<br />

property The Ville Resort-Casino located next door on<br />

the Townsville Breakwater. Under the group’s Northern<br />

Escape Collection is also Orpheus Island Lodge,<br />

Mount Mulligan Lodge and Beechmont Estate.<br />

Additionally, Mondrian Gold Coast will finally swing<br />

open its doors and bring a lively, creative style of stay<br />

to Burleigh Heads.<br />

Some notable new attractions we will see this year<br />

include the life-sized immersion into the world of<br />

Australia’s favourite Blue Heeler, Bluey’s World, which<br />

is set to come to Brisbane in 2024 via BBC studios.<br />

Visitors can venture through life-size versions of Bluey’s<br />

bedroom, kitchen and backyard while interactive play<br />

and soundscapes inspired by the cartoon will bring<br />

travellers into the TV show.<br />

Village Roadshow is also aiming to offer new<br />

attractions for thrill seekers, with the final touches on<br />

The Flash Speed Force expected to be finished for<br />

Easter. The opening of the ride is followed next year<br />

by the unveiling of a new $40 million Wizard of Oz<br />

precinct, which is also a world first.<br />

This new area will feature a 454-metre family-friendly<br />

roller coaster, a yellow brick road and a boomerang<br />

racer – all of which are expected to be open in time for<br />

the Christmas school holidays.<br />

Business and major events<br />

Major events should continue to be strong drivers of<br />

hotel demand and present good opportunities to yield.<br />

From Crankworx Cairns, The Pacific Airshow on the<br />

Gold Coast, NRL Magic Round and State of Origin to<br />

Magic Millions, The Australian Academy of Cinema and<br />

Television Awards on the Gold Coast, Birdsville Races,<br />

Mount Isa Mines Rodeo and hopefully a repeat of 2023<br />

with Queensland hosting the finals across the major<br />

footy games, Queensland is fortunate to see several<br />

blockbuster events return to its calendar in 2024<br />

along with many arts and business events stimulating<br />

demand.<br />

High-profile concerts will also continue in 2024 with<br />

CMC Rocks in Ipswich and international acts such<br />

as P!NK, Blink-182, Queens of the Stone Age, The<br />

Chemical Brothers, NOFX, The National, Simple Plan,<br />

Macklemore, Iron Maiden and James Blunt all set to<br />

play in Queensland.<br />

A notable standout for business events is Tourism<br />

Australia’s signature incentive showcase previously<br />

known as Dreamtime coming to Tropical North<br />

Queensland in 2024.<br />

The event will now be called Australia Next with Cairns<br />

announced as the host city in September.<br />

Source acknowledgements:<br />

When Flash, Wizard of Oz rides will open at Movie World<br />

www.goldcoastbulletin.com.au/news/future-gold-coast/when-flash-wizardof-oz-rides-will-open-at-movie-world/news-story/9288ed9ca54a1737cd00<br />

8aa017e9d18c<br />

Singapore Airlines announces increase in flights to and from Australian<br />

cities<br />

www.abc.net.au/news/2023-08-08/singapore-airlines-australian-flight-networkannouncement/102701616<br />

Cairns to host Dreamtime in 2024, renamed Australia Next –<br />

Cairns/Gimuy, Queensland<br />

www.meetingnewz.co.nz/component/k2/item/3397-cairns-to-hostdreamtime-in-2024-renamed-australia-next-cairns-gimuy-queensland<br />

Business events planners to return to Australia in 2024,<br />

with a new event name<br />

www.tourism.australia.com/en/news-and-events/news-stories/businessevents-planners-to-return-to-australia-in-2024-with-a-new-event-name.html<br />

Real-life Bluey tourist attraction coming to Brisbane in 2024<br />

www.travelweekly.com.au/article/immersive-bluey-tourist-attraction-comingto-brisbane-in-2024/<br />

Cairns, Gold Coast airports in talks with Qatar Airways as International<br />

tourism rebounds - ABC News<br />

www.abc.net.au/news/2023-09-14/cairns-gold-coast-qatar-airways-flights-amidgovernment-stoush/102839236<br />

AirAsia X switches trans-Tasman flights from Sydney to Gold Coast –<br />

Australian Aviation<br />

www.australianaviation.com.au/2023/11/airasia-x-switches-trans-tasman-flightsfrom-sydney-to-gold-coast<br />

<strong>QHA</strong> REVIEW | 31


FOCUS<br />

JOURNEY<br />

to<br />

the<br />

MEDITERRANEAN<br />

ONE OF THE GREATEST THINGS ABOUT QUEENSLAND’S HOSPITALITY SCENE<br />

IS THAT NO TWO VENUES ARE ALIKE. IT’S THIS DIVERSITY THAT ALLOWS<br />

OUR INDUSTRY TO NOT ONLY THRIVE, BUT ALSO BE ENRICHED BY DIFFERENT<br />

TRADITIONS, TASTES, STYLES AND CULTURES.<br />

<strong>QHA</strong> REVIEW | 32<br />

In addition to seamlessly embodying the fusion of<br />

a bar and restaurant, Byblos offers an authentic<br />

Lebanese-inspired experience that could not be more<br />

representative of our state’s natural desire to celebrate<br />

and explore new genres of hospitality.<br />

Byblos originated as the very first venue under the<br />

Ghanem Group umbrella, and is named after a historic<br />

destination in the Middle East recognised by historians<br />

as the oldest continually inhabited city in the world.<br />

Located on the riverside of Portside Wharf, the eatery<br />

is aimed at passing along the spirit of adventure shown<br />

by Phoenician sailors, who are also depicted in carvings<br />

littered throughout the venue.<br />

Owner of the Ghanem Group, Adonis Ghanem, said<br />

it was this history that inspired Byblos’ evocative<br />

atmosphere, which is heavily infused with Lebanese<br />

charm.<br />

“We pride ourselves on sharing the elegant cuisine and<br />

culture of Lebanon while also combining contemporary<br />

flair with classic Mediterranean recipes and techniques.<br />

We adopt a holistic approach to hospitality, which allows<br />

us to deliver a high-quality experience across various<br />

avenues.<br />

“When it comes to food, drinks, service and<br />

atmosphere, we recognise the importance of being<br />

diverse while catering to a wide audience. Our<br />

commitment to providing a well-rounded experience<br />

ensures that we appeal to a broad range of people.<br />

“Our venue stands out in the industry due to the unique<br />

combination of a stunning location, Lebanese-inspired<br />

culinary offerings and an exceptional drink selection.<br />

This attention to detail is present in everything we do,”<br />

he said.


“...NAMED AFTER A HISTORIC DESTINATION<br />

IN THE MIDDLE EAST RECOGNISED BY<br />

HISTORIANS AS THE OLDEST CONTINUALLY<br />

INHABITED CITY IN THE WORLD.”<br />

After being immersed in the rich hospitality scene<br />

of Brisbane from a young age, Adonis and Nehme<br />

Ghanem inherited a deep understanding of the<br />

industry and learnt quickly about the operational<br />

intricacies of running a successful venue.<br />

Motivated by their personal connection to Lebanese<br />

culture, the brothers ventured into the restaurant<br />

business in 2006, with Byblos marking the beginning<br />

of their entrepreneurial journey. Adonis said the bar<br />

and restaurant made its debut in Hamilton and has<br />

remained a fixture in this prime location ever since.<br />

“Byblos was rooted in the desire to create a venue<br />

that blended the elements of a bar and a restaurant.<br />

In an era where establishments typically leant towards<br />

either a restaurant with a small bar or a bar with<br />

limited dining, Byblos aimed to redefine this paradigm<br />

by offering a space where both components could<br />

independently shine.<br />

“As trailblazers in this concept, Byblos became one<br />

of the first establishments in Brisbane to successfully<br />

integrate a vibrant bar scene with a high-quality<br />

dining experience. Sixteen years later, it has not only<br />

endured, but thrived.<br />

<strong>QHA</strong> REVIEW | 33


<strong>QHA</strong> REVIEW | 34<br />

FOCUS


Damian Steele<br />

INDUSTRY ENGAGEMENT FOCUS<br />

“The venue has certainly secured its status<br />

as a cornerstone of Portside Wharf and has<br />

recently entered into its third lease, which is<br />

a testament to its enduring popularity and<br />

ongoing innovation in the dynamic Brisbane<br />

hospitality landscape,” he said.<br />

One of the Byblos’ biggest drawcards is<br />

its beautifully adorned lounge, bar and<br />

restaurant area which transports visitors to a<br />

bygone Mediterranean era thanks to its brass<br />

finishings, silk curtains, exquisite chandeliers,<br />

velvet lounges and floor-to-ceiling windows<br />

overlooking the Brisbane River.<br />

After a significant renovation in 2014, the<br />

captivating design of Byblos was further<br />

elevated to capture the essence of the<br />

Mediterranean coastline. Adonis said<br />

throughout the renovation, meticulous attention<br />

was given to the choice of materials and design<br />

elements which are all aimed at evoking the<br />

charm and character of a Phoenician lounge.<br />

“The lighting in the bar area stands out as<br />

a prime example of this commitment to<br />

unique craftsmanship, specifically our custom<br />

chandeliers that were constructed in Brisbane<br />

by a local designer. These bespoke pieces<br />

were crafted from recycled materials sourced<br />

from construction sites, adding a distinctly local<br />

touch to the overall design.<br />

“By combining traditional influences with<br />

modern aesthetics and collaborating with<br />

local artisans, we achieved a design that is<br />

visually stunning and acts as a homage to its<br />

Lebanese roots and the coastal beauty of the<br />

Mediterranean.<br />

“The use of recycled materials not only adds<br />

a touch of eco-friendliness and sustainability,<br />

but also reflects a commitment to innovation<br />

in design, making the venue stand out as a<br />

unique space,” he said.<br />

These intricate features go hand in hand with<br />

the multifaceted nature of the venue and its<br />

ability to cater to a broad spectrum of events.<br />

The outdoor riverside boardwalk is a favourite<br />

space for functions, as it offers breathtaking<br />

views of the CBD skyline and Moreton Bay.<br />

Adonis said this scenic backdrop adds a<br />

unique dimension to any event hosted at the<br />

bar and restaurant while creating a memorable<br />

atmosphere for guests.<br />

“Our location by the water allows us to capitalise on<br />

the river and offer outdoor seating that enhances the<br />

overall tranquillity of the space. The bustling precinct<br />

surrounding Byblos serves as a magnetic hub,<br />

drawing in an assorted community eager to gather<br />

at the waterfront.<br />

“This vibrant mix includes both the broader<br />

community and locals residing in the surrounding<br />

apartments, creating a dynamic and inclusive<br />

atmosphere that contributes to the unique charm of<br />

our location,” he said.<br />

Further complementing its picturesque location and<br />

colourful identity, Byblos also has one of the most<br />

extensive drink menus in the country. In addition to<br />

offering a wide range of both new and old-world<br />

wines, the venue’s eccentric cocktail list is updated<br />

seasonally and features house-made syrups,<br />

reductions and glazes.<br />

“METICULOUS ATTENTION WAS GIVEN TO<br />

THE CHOICE OF MATERIALS AND DESIGN<br />

ELEMENTS WHICH ARE ALL AIMED AT<br />

EVOKING THE CHARM AND CHARACTER OF<br />

A PHOENICIAN LOUNGE.”<br />

<strong>QHA</strong> REVIEW | 35


TRAINING FOCUS AND SAFETY RTO 30826<br />

with Therese Kelly<br />

Adonis said Byblos’ culinary offerings play one<br />

of the most significant roles in catering to the<br />

venue’s diverse customer base.<br />

“The popularity of our Lebanese and<br />

Mediterranean cuisine lies in its rich and<br />

varied flavours, catering to a range of dietary<br />

requirements. Guests leave not only full but<br />

also satisfied with the delectable menu options.<br />

“Complementing our culinary experience<br />

is a beverage menu curated by a team of<br />

experts. They continually innovate and excite<br />

with an international and local wine selection<br />

and expertly crafted cocktails, ensuring that<br />

our patrons have a wide array of options<br />

to enhance their overall dining and event<br />

experience,” he said.<br />

Looking ahead to 2024, Byblos is gearing up<br />

for an exciting transformation. After a recent trip<br />

to Lebanon, the directors and senior leadership<br />

team of the Ghanem Group found inspiration<br />

for the next chapter at Byblos, which is aimed<br />

at elevating its concept in addition to its food<br />

and beverage scene.<br />

“In response to the growing number of<br />

Levantine-inspired venues, we are reimagining<br />

Byblos to reaffirm its status as a flagship<br />

destination for the Ghanem Group.<br />

“Watch this space for the unveiling of a<br />

refreshed and invigorated Byblos, set to<br />

captivate Brisbane with a renewed sense of<br />

uniqueness and excellence,” Adonis said.<br />

<strong>QHA</strong> REVIEW | 36


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EMPLOYMENT RELATIONS with Sarah Swan<br />

DISCRIMINATION, BULLYING AND<br />

SEXUAL HARASSMENT TRAINING<br />

Many employers will recognise that it is important<br />

to have workplace policies that set expectations<br />

for employees, particularly policies confirming that<br />

discrimination, bullying and sexual harassment is not<br />

tolerated in the workplace. It is also important to keep<br />

in mind that whilst having workplace policies on these<br />

matters is good, it is even better to also have regular<br />

training on the content of these policies.<br />

Here are four reasons why you should provide training<br />

on bullying, sexual harassment and discrimination to<br />

your employees.<br />

Training can assist employers meet their positive<br />

duty to eliminate unlawful behaviour from<br />

occurring<br />

Since 12 December 2023, employers have an<br />

enforceable obligation to proactively prevent workplace<br />

sexual harassment and sex-based discrimination.<br />

The Sex Discrimination Act 1984 requires ‘persons<br />

conducting a business or undertaking’ and ‘employers’<br />

to take proactive action to prevent discrimination and<br />

harm from occuring.<br />

This new statutory obligation is known as the positive<br />

duty.<br />

To comply with the positive duty, the Australian Human<br />

Rights Commission recommends, among other things,<br />

educating employees and managers through training<br />

to engage in safe, respectful and inclusive behaviour.<br />

This type of training can be considered a mechanism<br />

used by the employer to educate its employees.<br />

Training can potentially reduce the risk of<br />

vicarious liability for the actions of employees<br />

done in the course of employment<br />

Under the relevant state and federal anti-discrimination<br />

legislation, an employer can potentially be legally<br />

responsible for the actions of its employees, if an<br />

employee is found to have discriminated or harassed<br />

someone in connection with their employment. This<br />

concept is known as vicarious liability.<br />

Vicarious liability means that if an employee is found to<br />

have discriminated or harassed someone in the course<br />

of their employment, a potential complaint could be<br />

made against both the individual employee and their<br />

employer.<br />

Importantly, the legislation provides a potential defence<br />

to an employer being found vicariously liable for<br />

discrimination and harassment. This defence is if an<br />

employer can successfully prove on the balance of<br />

probabilities that it took reasonable steps to prevent<br />

its employees from doing the actions complained<br />

of. What may constitute reasonable steps is not<br />

specifically defined under legislation, but common<br />

steps include: having an effective complaints/<br />

investigation process, having relevant policies on<br />

discrimination and harassment and providing training<br />

on these policies.<br />

<strong>QHA</strong> REVIEW | 38


Sarah Swan<br />

EMPLOYMENT RELATIONS<br />

Training can assist you to meet your work health<br />

and safety obligations to your employees<br />

In 2023, we saw the introduction of the Managing the<br />

risk of psychosocial hazards at work Code of Practice<br />

2022 (‘the Code’). The Code provides practical<br />

guidance to Queensland employees on how they can<br />

prevent harm from psychosocial hazards at work and<br />

how to achieve compliance with the work health and<br />

safety standards required under the Work, Health and<br />

Safety Act 2011.<br />

Bullying, harassment, discrimination and sexual<br />

harassment are noted as psychosocial hazards under<br />

the Code.<br />

Providing training to your employees on these topics<br />

is important because it can potentially reduce the<br />

risk of discrimination, bullying and sexual harassment<br />

occurring in the workplace, therefore reducing the risk<br />

of a psychological hazard in the workplace. Training<br />

can reduce this risk because employees are educated<br />

on:<br />

• what discrimination, bullying and sexual harassment<br />

is defined as under the relevant legislation<br />

• what responsibilities they have personally regarding<br />

these concepts in addition to the employer<br />

• what their expectations are in relation to these<br />

concepts (for example, that it is not tolerated) and<br />

what the employer’s policies say in relation to these<br />

concepts<br />

• what their expectations are if one of their colleagues<br />

believes they are experiencing discrimination,<br />

bullying and sexual harassment and how to<br />

investigate any complaints raised<br />

• how they do not have to go straight to an<br />

external body to raise their complaint and that it<br />

could potentially be resolved with the employer’s<br />

assistance first<br />

As such, this type of training could be considered part<br />

of an employer’s repertoire for trying to ensure the<br />

psychological safety of employees as far as reasonably<br />

practicable.<br />

Training could potentially reduce the risk<br />

of psychological injuries and therefore also<br />

potentially reduce the risk of WorkCover claims<br />

As per reason number three, if an employer provides<br />

training on bullying, harassment or discrimination,<br />

this can potentially reduce the risk of an employee<br />

sustaining a work-related psychological injury. A<br />

reduced risk of work-related psychological injuries can<br />

also potentially lead to a reduced risk of WorkCover<br />

claims from employees.<br />

Further information<br />

Has this article convinced you to implement<br />

discrimination, bullying and sexual harassment training<br />

in your workplace? Why not have the <strong>QHA</strong> present<br />

this training to your staff? The Employment Relations<br />

department has a two-and-a-half-hour course module<br />

on discrimination, bullying and sexual harassment<br />

which it regularly presents in-house at hospitality<br />

venues.<br />

The training module cost for an in-house presentation<br />

is $1,500 per organisation* at the <strong>QHA</strong> member rate or<br />

$2,500 for non-members.<br />

The Employment Relations department has an indepth<br />

knowledge of discrimination, bullying and sexual<br />

harassment legislation, and can tailor training to refer<br />

to your specific workplace policies. We know the law in<br />

this area can be confusing sometimes, so we explain<br />

the concepts so that they are easier to understand for<br />

your staff, and so that they can walk away from the<br />

training clearly knowing their obligations in this area, as<br />

well as how they can seek help if they are experiencing<br />

any issues in relation to discrimination, bullying and<br />

sexual harassment.<br />

<strong>QHA</strong> members seeking more information or wishing<br />

to discuss a specific employment relations matter are<br />

encouraged to contact the Employment Relations<br />

department for a confidential discussion by calling<br />

07 3221 6999 or emailing er@qha.org.au<br />

*Up to 20 attendees per session. Discounts apply<br />

when more than one session is booked.<br />

<strong>QHA</strong> REVIEW | 39


INDUSTRY ENGAGEMENT with Kelly-Anne Mott<br />

RSVP TO 2024<br />

<strong>QHA</strong> REVIEW | 40<br />

As I’m sure that many of you can attest, the<br />

relationships that are built between <strong>QHA</strong> members<br />

and <strong>QHA</strong> partners and corporate members is critical<br />

to the success of the association. We understand that<br />

your time is valuable, which is why we work hard to<br />

deliver a curated event program that brings together<br />

members and partners with thought-provoking<br />

presentations, business advice, economic outlooks<br />

and government engagement, all whilst fostering<br />

genuine networking opportunities and personal<br />

connections.<br />

If you are yet to attend a <strong>QHA</strong> event, I urge you to<br />

make 2024 your year to engage and support the<br />

association that supports you.<br />

Hotel Symposium<br />

Featuring a refreshed format, including more panel<br />

discussions, interactive sessions and presentations<br />

by AHA National President, David Canny and<br />

Queensland’s Attorney-General, the Hotel Symposium<br />

is guaranteed to set you on the right path for 2024.<br />

Entry is free for <strong>QHA</strong> members. Tickets for partners<br />

and corporate members are now available to purchase<br />

via the website.<br />

Date: 20 <strong>Feb</strong>ruary at The Glen Hotel from 12.30pm to<br />

5pm followed by networking, drinks and canapes.<br />

People, Pots & Profits<br />

In recognition of the growing number of<br />

accommodation members, the Pubs, Pots & Profits<br />

program has had an overhaul to become People,<br />

Pots and Profits (PPP). The new program will feature<br />

presentations on cost saving ideas that are targeted<br />

towards both traditional hotels and accommodation<br />

hotels.<br />

Each PPP event will also feature a small trade show<br />

where <strong>QHA</strong> partners and corporate members can<br />

pay a small fee to participate. This is an excellent<br />

opportunity to engage with regional members. Entry to<br />

PPP is free for hotel members and is only open to the<br />

partners and corporate members participating in the<br />

trade show.<br />

Dates: 27 <strong>Feb</strong>ruary (Airlie Beach), 16 April (Roma) and<br />

12 November (Cairns).<br />

<strong>QHA</strong> Hoteliers Meetings<br />

The Hoteliers Meetings are designed to give members<br />

an opportunity to engage directly with the <strong>QHA</strong> to<br />

discuss current industry issues. Entry is free for <strong>QHA</strong><br />

members, including either a breakfast or lunch, with<br />

free presentation opportunities available to <strong>QHA</strong><br />

partners and corporate members. To book, contact<br />

paul@qha.org.au.<br />

Dates: 12 March (Ipswich), 30 April (Gold Coast), 21<br />

May (Gympie), 3 June (Brisbane), 9 July (Toowoomba),<br />

29 August (Townsville), 3 September (Maryborough)<br />

and 23 October (Stanthorpe)<br />

<strong>QHA</strong> Accommodation Members Meetings<br />

The Accommodation Members Meetings feature<br />

sector-specific presentations including global insights,<br />

trends and economic data to assist venues with future<br />

budgeting. Entry is free for <strong>QHA</strong> members, with free<br />

presentation opportunities available to relevant <strong>QHA</strong><br />

partners and corporate members. To book, contact<br />

tfitzgerald@qha.org.au.<br />

Dates: 29 <strong>Feb</strong>ruary (Brisbane), 5 March (Cairns), 7<br />

March (Townsville), 13 March (Gold Coast), 23 April<br />

(Brisbane), 9 May (Sunshine Coast), 14 May (Gold<br />

Coast), 3 June (Brisbane), 13 June (Cairns), 18 July<br />

(Sunshine Coast), 26 July (Gold Cost), 6 August<br />

(Brisbane), 5 September (Gold Coast), 8 October<br />

(Brisbane), 22 October (Sunshine Coast) and 7<br />

November (Gold Coast)<br />

<strong>QHA</strong> & Bidfood Golf Day<br />

Played across 36 holes and with a field of 228 players,<br />

this is one of the largest corporate golf days around!<br />

Registration for <strong>QHA</strong> member teams is free. Partners<br />

and corporate members are also encouraged to invite<br />

hotel members to participate on their teams. Hole<br />

sponsorship opportunities available.<br />

Players are also invited to attend the post-game dinner<br />

and presentations, with attendees encouraged to stay<br />

overnight and enjoy the hospitality of <strong>QHA</strong> and our<br />

beverage partners. Secure your accommodation early<br />

using the discounted booking link on the <strong>QHA</strong> website.<br />

Date: 27 March at the RACV Royal Pines Resort, Gold<br />

Coast.


Kelly-Anne Mott<br />

INDUSTRY ENGAGEMENT<br />

<strong>QHA</strong> Awards for Excellence Gala Dinner<br />

Join more than 1,700 industry colleagues and<br />

associates as we celebrate the best of the industry<br />

at this black-tie gala event! As part of the Awards<br />

for Excellence program, the <strong>QHA</strong> will be hosting a<br />

Brisbane venue tour on Sunday 2 June, as well as a<br />

Combined Hoteliers and Accommodation Members<br />

Meeting to be held on the Monday. All <strong>QHA</strong> members<br />

are invited to attend both events. A small cost will be<br />

payable for the bus tour. More details to come.<br />

Date: 3 June at the Brisbane Convention & Exhibition<br />

Centre from 6.30pm to midnight<br />

Hotel Market & Economic Outlook Event<br />

An event featuring the latest market intelligence,<br />

analysis and performance outlook for Queensland with<br />

presenters providing insights into trends, threats and<br />

market dynamics. This event will also assist you with<br />

budget preparations and marketing plans to better<br />

prepare your strategies and manage your hotel’s<br />

performance in the future.<br />

Date: 10 July (Brisbane)<br />

Women in Hotels Luncheon<br />

Celebrate the incredible women who make up our<br />

industry over a networking lunch featuring guest<br />

speakers, entertainment and more. Men are welcome<br />

and encouraged to attend.<br />

Date: 16 October at Eatons Hill Hotel from 11am to<br />

4pm<br />

<strong>QHA</strong> & Tabcorp Race Day<br />

To be announced soon!<br />

All event details correct at time of printing. Additional<br />

events may be added throughout the year. Further<br />

event information and tickets/registration can be found<br />

at www.qha.org.au. Tickets/registration opens six<br />

weeks prior to the listed event.<br />

Employment Relations Conference<br />

The annual ER Conference covers everything that your<br />

HR staff need to know. This event is targeted for HR<br />

managers, or anyone that is involved in staff payroll<br />

and contracts. Sponsorship and speaker opportunities<br />

available.<br />

Date: 20 August (Brisbane)<br />

<strong>QHA</strong> Charity Bowls Tournament<br />

With more than $20k raised at the 2023 event, this<br />

year’s event is shaping up to be bigger and better, all<br />

in the name of aiding men’s mental health programs<br />

via the Toowoomba Hospital Foundation. This is not<br />

your grandparent’s bowls day, so grab your team<br />

of four, come dressed in your best bowls attire and<br />

be prepared for an afternoon of sabotage, laughs<br />

and a little bit of bowling in between! Sponsorship<br />

opportunities available.<br />

Date: 11 September (Toowoomba)<br />

<strong>QHA</strong> REVIEW | 41


TRAINING AND SAFETY RTO 30826<br />

with Therese Kelly<br />

RESPONSIBLE MANAGEMENT OF<br />

LICENSED VENUES (RMLV)<br />

WHEN CONSIDERING SENDING A STAFF MEMBER TO OBTAIN AN RMLV,<br />

WHAT SHOULD THEY KNOW BEFORE ATTENDING THE COURSE?<br />

<strong>QHA</strong> REVIEW | 42<br />

In the last 12 months, there has been an influx of<br />

hospitality staff attending the RMLV course, especially<br />

those with limited experience, such as supervisors<br />

or middle managers. There have also been some<br />

interesting conversations surrounding the roles and<br />

responsibilities of an Approved Manager.<br />

It’s crucial for these individuals to understand the level<br />

of importance that comes with being an Approved<br />

Manager. A responsible and capable Approved<br />

Manager plays a key role in ensuring the safe and<br />

legal operation of licensed venues. They oversee<br />

the implementation of guidelines and regulations,<br />

manage staff members, maintain compliance with<br />

alcohol service laws and prioritise the health and<br />

safety of patrons. A strong understanding of these<br />

responsibilities is vital for effective venue management.<br />

Ensuring that new managers have a basic<br />

understanding of key concepts and responsibilities<br />

before attending an RMLV course can be highly<br />

advantageous for both the individuals and the<br />

company. It’s important for employers to set their<br />

expectations and provide the necessary knowledge<br />

to new Approved Managers, as this role comes with<br />

significant compliance requirements.<br />

By having a solid foundation of knowledge, new<br />

managers can better appreciate the valued aspects<br />

of RMLV training and better apply the information they<br />

learn during the course. To prepare them beforehand,<br />

it is beneficial for them to understand the difference<br />

between legislation and house policy, as well as<br />

the distinction between house policy and the Risk<br />

Assessed Management Plan (RAMP).<br />

Additionally, they should be aware of their workplace’s<br />

specific liquor license and the privileges it provides.<br />

Familiarity with the location of the liquor license,<br />

house policy and RAMP documents, as well as<br />

their contents, is also important. Understanding<br />

the company’s policies, procedures and upcoming<br />

responsibilities as an Approved Manager should be<br />

a priority.<br />

Being prepared for visiting compliance officers from<br />

the Office of Liquor and Gaming Regulation (OLGR)<br />

or Queensland Police Officers (QPS) is crucial. New<br />

managers should be aware of whether the carpark<br />

falls within the licensed footprint and how to access<br />

information regarding this. It’s also essential for them to<br />

actively participate and contribute to the RMLV course,<br />

understanding that not all aspects covered may<br />

apply to their current venue, but that their Approved<br />

Manager’s license can be transferrable to other<br />

establishments in the future.<br />

By equipping new managers with this foundational<br />

knowledge, they will have increased confidence<br />

in their role and a deeper understanding of their<br />

responsibilities when they become Approved<br />

Managers. This, in turn, will help prevent potential<br />

breaches and compliance issues, thus maintaining<br />

a positive reputation for the company. Taking such<br />

proactive measures also ensures that liabilities are<br />

taken seriously and minimizes the risk of penalties or<br />

legal consequences.<br />

Ultimately, investing in the training and preparation of<br />

new Approved Managers can lead to a stronger brand,<br />

attract top talent and enhance the overall bottom<br />

line for the company. It is indeed food for thought to<br />

ensure that staff are well-informed prior to attending<br />

the RMLV course.


Carl Shatz LEGAL MATTERS<br />

PUBS, PURCHASES AND PARTIES<br />

We continue to see high interest in pubs across<br />

Queensland, particularly from southern buyers who<br />

look to the state as an opportunity to grow pub<br />

businesses. This is notwithstanding the fact that the<br />

Queensland pub industry is very sophisticated.<br />

Many clients ask me how they can progress a<br />

proposed pub transaction with convenience and ease<br />

while minimising expense. Generally, I confirm to them<br />

that they should enter into relatively short heads of<br />

agreement.<br />

The general principal around binding contracts is<br />

that it is possible to create binding relations between<br />

parties for a business where there is no interest or<br />

estate in land being transferred. Nevertheless, it is<br />

obviously the case that a comprehensive business<br />

contract is needed to cover off all of the factors around<br />

a transaction involving the sale and purchase of a pub<br />

business.<br />

Another day, I will go through the major components<br />

of a business contract and spell out the basic skeletal<br />

requirements to be addressed in a business contract<br />

for a pub. I will also look at methodology for these<br />

transactions which are generally asset sales, but can<br />

also occur by way of a share sale. These contracts are<br />

quite different.<br />

In respect to a contract for the freehold attaching to a<br />

pub, generally a contract containing all of the agreed<br />

terms and conditions and signed by both parties is<br />

needed to create binding relations between the parties.<br />

However, we find that another way to proceed with<br />

these is to have a simple heads of agreement, but<br />

within which in general terms, the provision around<br />

exclusivity and confidentiality are binding.<br />

The exclusivity provision is very relevant for both<br />

parties in that the parties can proceed with confidence<br />

that they are bound to each other for the period of<br />

time specified in the exclusivity provision, and this<br />

promise of exclusivity can be made binding.<br />

From the seller’s perspective, this means that they<br />

have essentially taken the pub business off the market,<br />

and in exchange for that, they need to see the buyer<br />

take certain steps toward entering into a binding<br />

contract. Simultaneously however, the buyer needs<br />

to conduct whatever enquiries they are looking to<br />

conduct, whether that be a due diligence or<br />

other enquiries.<br />

From the buyer’s perspective, they will feel more<br />

comfortable spending money with their various<br />

advisers, whether they be legal, accounting, financial,<br />

valuation or otherwise, and they can use the period<br />

of exclusivity to become more comfortable with<br />

proceeding in a more robust fashion toward contract<br />

and ultimately settlement.<br />

In addition, where there is a due diligence period<br />

within the heads of agreement that will generally<br />

be consistent with the exclusivity provision, then if<br />

the due diligence of the buyer is satisfactory, the<br />

ultimate contracts for sale can be less populated with<br />

conditions precedent and/or strenuous warranties.<br />

Of course, the warranties contained in any contract<br />

will be negotiated, but in general terms, there is an<br />

argument that the warranties may be less in number<br />

and less robust where either the seller has provided<br />

relevant and current information satisfying the buyer<br />

about the asset being in good shape, and/or where<br />

the buyer has had time during that due diligence<br />

period to satisfy themselves about the asset and the<br />

fact that it has no problems.<br />

I guess another point to make when selling a pub is<br />

to have all of your information ready for the buyer and<br />

the buyer’s advisers. Generally, when we represent<br />

the buyer, we will deliver a request for information<br />

(RFI) to the seller and/or its advisers and where that<br />

information is furnished freely and expeditiously<br />

shared, then the transaction will be smoother.<br />

These are but a couple of tips about first steps in<br />

relation to pubs transactions. There are a number of<br />

other matters which I will roll out for you over the next<br />

few additions, so stay tuned.<br />

<strong>QHA</strong> REVIEW | 43


TOP DROP<br />

CALIFORNIA PALE ALE<br />

Pirate Life Brewing Co.<br />

DRAGONFRUIT IPA<br />

Felons Brewing Co.<br />

HILL PEOPLE<br />

OAT CREAM NEIPA<br />

Mountain Culture<br />

Beer Co.<br />

CALI CONNECTION WEST<br />

COAST IPA<br />

Pirate Life Brewing Co.<br />

<strong>QHA</strong> REVIEW | 44<br />

If there were a cereal<br />

equivalent of this drop,<br />

it would have to be Just<br />

Right. It has just the right<br />

amount of bitterness, just<br />

the right amount of pine<br />

and stone fruit notes and<br />

just the right amount of<br />

carbonation. I probably<br />

love it so much because<br />

it is more akin to an IPA<br />

than your usual pale ale<br />

(it is far more bitter). It has<br />

become my go-to, regular<br />

beer. It is reasonably<br />

priced given it’s 5.8%<br />

ABV. I can’t begin to<br />

convey how much I<br />

absolutely love this beer.<br />

For those unfamiliar with<br />

Dragonfruit, its taste is<br />

not too dissimilar to Kiwi<br />

Fruit, albeit the colour of<br />

the juice is fluorescent<br />

magenta. Its addition<br />

adds a slightly sweet<br />

tropical flavour which is<br />

interwoven with notes<br />

of melon, citrus and<br />

stonefruit, then mixed<br />

with a delectable dry<br />

bitterness. Yep, it’s a<br />

mighty fine drop.<br />

Velvety smooth with hits<br />

of citrus and coconut.<br />

What’s not to love about<br />

this beer? It just feels<br />

good, like slipping on<br />

your favourite pair of<br />

corduroy flares. It tastes<br />

sublime. As you start to<br />

relax in its warm embrace<br />

your toes start to tingle<br />

and your mind wanders.<br />

You’re headed for the<br />

hills.<br />

The taste of this IPA is<br />

quite sharp and different<br />

but hey, variety is the<br />

spice of life. It’s good<br />

to shake things up from<br />

time to time. It’s said to<br />

feature citrus, pine and<br />

stonefruit but for mine the<br />

taste to the fore is that of<br />

green grapes. It’s sweet<br />

yet bitter with a tart punch<br />

and a snappy, dry finish<br />

thanks to flaked rice in<br />

the ingredients. Nice but<br />

not even in the ballpark<br />

compared to Pirate Life’s<br />

Californian Pale Ale.


TOP DROP<br />

DOC AND MARTY<br />

HAZY IPA<br />

Behemoth Brewing<br />

Company<br />

SUN BEAR HAZY<br />

Little Bang Brewing Co.<br />

DAVIDSON PLUM GIN<br />

Wolf Lane Distillery<br />

SHIRAZ<br />

The Pawn Wine Co.<br />

If investing in this brewery<br />

guarantees a steady<br />

supply of their goods, I am<br />

all on board. I’ve said it<br />

many times before, this is<br />

fast becoming my favourite<br />

brewery. Each new beer<br />

rolled out is liquid gold<br />

— absolute guaranteed<br />

goodness. This one is a<br />

mix of all my favourites:<br />

citrus, stone fruit and a<br />

little tropical fruit medley.<br />

Cool can and a very<br />

sessionable hazy pale.<br />

I’ve never tried their<br />

beers before but on the<br />

basis of this one, I shall<br />

return. Hazy, hoppy and<br />

herbaceous. Enjoyable<br />

drop.<br />

Wonderfully fruity, but not<br />

sweet, this is dangerously<br />

easy to drink on a hot,<br />

Queensland summer<br />

day. Enjoyable and<br />

smooth over ice, or as a<br />

perfectly pink alternative<br />

to a stock-standard G&T,<br />

especially when made<br />

with a quality mixer. I also<br />

recommend trying the<br />

Plum Sour recipe on the<br />

bottle as a unique and<br />

colourful party cocktail.<br />

The local love is alive with<br />

Queensland Davidson<br />

Plums used in the making<br />

of this fine gin. How can<br />

you not give it a go?<br />

An enjoyable, spicy and<br />

robust Shiraz, the Pawn<br />

adds an extra element of<br />

conversation to the mix:<br />

the name is a cheeky shot<br />

at big business which<br />

is confidently backed<br />

up by the full and fruity<br />

drop, handcrafted from<br />

a boutique harvest of<br />

selected fruit from the<br />

Adelaide Hills.<br />

It’s in our Aussie nature to<br />

barrack for the underdog,<br />

and this tasty red is ample<br />

reward for that. Enjoy with<br />

a fat, juicy steak, your<br />

favourite chocolate or<br />

unpaired, simply for the<br />

sake of a great glass of<br />

Australian wine.<br />

<strong>QHA</strong> REVIEW | 45


A CRAFTY BUNCH<br />

DIZZYING<br />

HEIGHTS<br />

AFTER BEING FOUNDED JUST A<br />

FEW YEARS AGO IN THE BLUE<br />

MOUNTAINS’ TOWN OF KATOOMBA,<br />

MOUNTAIN CULTURE IS NOW IN THE<br />

TOP PERCENTILE OF INDEPENDENT<br />

BEER PRODUCERS IN AUSTRALIA,<br />

AND YOU DON’T NEED TO LOOK<br />

VERY HARD TO SEE WHY.<br />

Just one glance at Mountain Culture’s colourful library<br />

of brews reveals hundreds upon hundreds of limited<br />

releases, with every one being more creative, quirky<br />

and delightfully experimental than the last.<br />

These beers aren’t just churned out either. Inside all<br />

of these beautifully presented cans is the result of an<br />

incredible amount of effort, exploration and passion.<br />

In fact, each brew is crafted with a carefully curated<br />

flavour, theme and philosophy in mind.<br />

Head of marketing at Mountain Culture, Jess Gibson,<br />

said when the craft brewery first opened its doors in<br />

2019, they set an ambitious goal to release at least<br />

one new beer every single week.<br />

“We also made a promise to never release a beer<br />

we’re not 100% happy with. It’s a high bar we set! This<br />

has served us well, however, because we’ve been able<br />

to build trust with our fans.<br />

“They know we are going to try all sorts of<br />

experimental ingredients and techniques, but we<br />

won’t ever serve them something we don’t feel is top<br />

quality,” she said.<br />

<strong>QHA</strong> REVIEW | 46


A CRAFTY BUNCH<br />

Despite gaining traction early in its existence due to<br />

the brand’s unique and exuberant approach to craft<br />

brewing, Mountain Culture was further propelled into<br />

the limelight when its iconic Status Quo Pale Ale took<br />

the top spot in the GABS 2022 Hottest 100 Craft<br />

Beer Countdown after being voted on by more than<br />

60,000 people.<br />

This full-flavoured, tropical concoction is just one of<br />

the celebrated beers in the brewery’s core range,<br />

which also includes its Cult IPA, Scenic Route Session<br />

Hazy, Lager and American Pale Ale – all of which<br />

are easily recognised by the cool and warm toned<br />

mountain ranges adorning its cans.<br />

Even within its core range, the brand is known for<br />

experimenting with unusual brewing processes by<br />

sourcing unique yeast strains and importing limited<br />

edition hops. Jess said there are so many things that<br />

inspire the team at Mountain Culture to create the<br />

weird and wonderful things they do.<br />

“We’re always trying to push ourselves to be better<br />

brewers and try new techniques, ingredients and<br />

processes, but we always, always brew with our<br />

customers in mind.<br />

<strong>QHA</strong> REVIEW | 47


A CRAFTY BUNCH<br />

<strong>QHA</strong> REVIEW | 48<br />

“We might try unique flavours that<br />

challenge your palate, but at the<br />

end of the day, we always want to<br />

ensure that we’re brewing a beer<br />

so that when you finish it, you’ll<br />

want to go back for more,”<br />

she said.<br />

Mountain Culture constantly pushes<br />

the boundaries of craft brewing to<br />

create better, more exciting beers.<br />

The same could also be said about its<br />

can designs, because of course, when<br />

you produce an unbelievable number of<br />

limited releases, you have to find a way to<br />

make them stand out.<br />

Whether its psychedelic art, minimalistic<br />

patterns or surreal sceneries, Mountain<br />

Culture’s insanely creative designs always<br />

manage to tell a story, and are often just as<br />

exciting and interesting as the beers themselves.<br />

Jess said the craft brewery is thankful to have<br />

such a wonderful team of designers.<br />

“They are all so creative and brilliant at what they<br />

do, which is to bring the beer to life. After all, you<br />

drink with your eyes first!<br />

“Our beers are really punchy, full of flavour and<br />

quite complex, so that’s reflected in our designs,<br />

which are really colourful, bright and often have really<br />

intricate illustrations that make you want to take a<br />

closer look,” she said.<br />

Mountain Culture’s vibrant approach to craft brewing<br />

began to shape in 2017, when husband and<br />

wife duo DJ and Harriet McCready embarked<br />

on transforming a dilapidated building into<br />

the first brewpub in the Blue Mountains.<br />

After 18 months of careful renovations, the<br />

pair opened their first venue in Katoomba<br />

with the goal of providing a welcoming<br />

space for guests to have a beer with<br />

mates after exploring the sprawling hills<br />

and breathtaking views of the region.<br />

This location was later followed by a<br />

top-of-the-line production facility in<br />

Emu Plains after high demand


20<br />

<strong>Feb</strong>ruary<br />

2024<br />

HOTEL<br />

SYMPOSIUM<br />

The Glen Hotel<br />

24 Gaskell St<br />

Eight Mile Plains<br />

12.30pm light lunch for<br />

a 1pm start, until 5pm<br />

followed by networking<br />

canapes & refreshments.<br />

Join the <strong>QHA</strong> for an educational afternoon<br />

featuring presentations such as:<br />

Cost of Building Panel - featuring builders, architect<br />

and solar specialists courtesy of HLB Mann Judd<br />

An economic update with St George Bank Chief<br />

Economist, Besa Deda<br />

Interactive problem solving sessions<br />

Pub Transactions Panel - featuring legal, brokerage<br />

and publican advice courtesy of Mullins Lawyers<br />

PLUS an exclusive industry address and Q&A Sessions<br />

with AHA National President David Canny, and the<br />

Queensland Attorney-General<br />

More to be announced!<br />

Registration is free for <strong>QHA</strong> Members<br />

Ticket cost: $59 for <strong>QHA</strong> Partners &<br />

Corporate Members<br />

$79 for non-members/non-partners<br />

To register your attendance email rsvp@qha.org.au,<br />

visit www.qha.org.au or phone 3221 6999.<br />

Registrations close 16th <strong>Feb</strong>ruary.


equired the brewery to go from<br />

producing 60,000 litres of beer per<br />

year to up to 8,000,000 litres.<br />

Jess said it took a lot to turn the<br />

derelict building in Katoomba into<br />

the charming brewpub it is today,<br />

as the heritage-listed venue was<br />

originally in a very sorry state.<br />

“It was almost completely rundown,<br />

so when we found an image of the<br />

building from the 1930s we gave<br />

it to the builders and said, ‘That’s<br />

what we want to do!’.<br />

“It’s really unique-looking on the<br />

outside, and inside it’s also got a<br />

bit of a wow factor. It’s kind of cool<br />

to go into this heritage building and<br />

see a big stainless steel brewkit<br />

and bar.<br />

“We removed three entire ceilings<br />

to expose the original hardwood<br />

beams and open up the big<br />

cathedral-style ceiling. Light pours<br />

through the skylights, and it’s a really<br />

beautiful place to sit with friends and<br />

family while enjoying a conversation<br />

and a beer or two,” she said.<br />

After a jam-packed 12 months,<br />

Mountain Culture wrapped up 2023<br />

with a very special collaboration<br />

alongside the godfathers of the craft<br />

beer world, Sierra Nevada.<br />

The highly successful Summer Pale<br />

Ale was the first time an Australian<br />

brewery was bestowed the honour<br />

of partnering with the Californian<br />

brand, and only marks the beginning<br />

of all the exciting things the brewery<br />

has planned for the new year.<br />

Needless to say, there is always<br />

something creative, colourful and<br />

fun on the horizon at Mountain<br />

Culture, and we can’t wait to see<br />

what kinds of quirky concoctions<br />

the craft brewery comes up<br />

with next.<br />

<strong>QHA</strong> REVIEW | 50


PEOPLE, POTS<br />

POTS<br />

<strong>QHA</strong><br />

& PR OF I IT S<br />

One attendee<br />

will win FREE<br />

beer for their<br />

venue!<br />

FREE<br />

EVENT<br />

27 FEBRUARY 2024<br />

REEF GATEWAY HOTEL<br />

CANNONVALE<br />

1PM UNTIL 5PM<br />

FOLLOWED BY FREE NETWORKING, DRINKS & CANAPÉS.<br />

Receive invaluable insights from<br />

industry leaders across the hotel and<br />

accommodation industries as we<br />

show you how to increase profitability<br />

at your venue. This event is suited<br />

to hotel owners, venue managers,<br />

executive chefs and business decisionmakers.<br />

PLUS join <strong>QHA</strong> Partners and Corporate<br />

Members for a Trade Show featuring<br />

the latest products and services in the<br />

industry.<br />

To register, email your guest names<br />

and any dietary requirements to<br />

rsvp@qha.org.au, visit<br />

www.qha.org.au or phone 3221 6999.<br />

Multiple attendees per venue are<br />

welcome.<br />

Registrations close 20th <strong>Feb</strong>ruary.


A CRAFTY BUNCH<br />

A DECADE LATER<br />

YOUR MATES BREWING CELEBRATES TEN YEARS OF FROTHING GOOD TIMES AND SOME OF THE<br />

MOST IMPRESSIVE CHARITY FUNDRAISING EFFORTS SEEN IN THE INDUSTRY, MARKING YET<br />

ANOTHER SUCCESS STORY THAT HAS EMERGED FROM QUEENSLAND’S CRAFT BREWING SCENE.<br />

<strong>QHA</strong> REVIEW | 52<br />

The Sunshine Coast brewery was founded by two<br />

mates in their garage with the simple dream of making<br />

bloody tasty beer that everyone could enjoy. A decade<br />

later, and their philosophy of ‘good mates, good<br />

beers and good times’ has seen the brand become<br />

one of Queensland’s most popular breweries. In fact,<br />

according to the GABS Hottest 100, in the last four<br />

years the brewery’s flagship pale ale has been voted<br />

as one of the top five craft beers in Australia.<br />

In addition to reaching this incredible milestone, Your<br />

Mates has also achieved the extraordinary feat of<br />

raising over $120,000 for charity through The Mateship<br />

Foundation in 2023. Officially launched in 2022, this<br />

new not-for-profit charity arm was established with<br />

the aim of encouraging and championing social and<br />

environmental changes in Queensland.<br />

In October last year, Your Mates’ kicked off its<br />

anniversary celebrations with its fifth annual Meats<br />

for Mates event, which included a jam-packed day<br />

of quality yarns, smoked meat, good beer and<br />

fundraising. This initiative saw an outstanding $40,346<br />

raised through a combination of auctions, raffles and<br />

prizes, with over $30,000 up for grabs on the day.<br />

Back in June, the brand also hosted The Super Roll<br />

Charity Bowls Bash at the Your Mates BowlsPub,<br />

which raised a whopping $30,000 that went towards<br />

Disabled Surfers Sunshine Coast, Riding for the<br />

Disabled and The Mateship Foundation. Not only have<br />

these events helped smash the annual fundraising goal<br />

of $100,000 for The Mateship Foundation, but they<br />

have also helped support mental health initiatives.


On 25 November Your Mates held a massive party<br />

dedicated to its decade-long journey. In addition to<br />

hosting seven entire bands, including the Hot Potato<br />

Band, Hat Fitz & Cara, The Steele Syndicate, Soft<br />

Treadly (also known as The Jensens), The Wave<br />

Raiders and Redwood Scoundrel, the celebration<br />

was also made complete with food trucks and market<br />

stalls, turning it into a real ‘block party’.<br />

Your Mates continues to grow in popularity with a<br />

burgeoning fan base and a reputation for taking the<br />

craft beer industry by storm. In 2022, the brewery<br />

made headlines by raising an astonishing $2.5 million<br />

in under two hours through a crowdfunding campaign,<br />

marking one of the fastest fundraising efforts in<br />

Australia’s history. This remarkable achievement<br />

followed their 2017 crowdfunding success, where they<br />

raised $30,000.<br />

From these humble beginnings, Your Mates has<br />

expanded its footprint and now proudly owns a<br />

brewery in Warana and a Bowlspub in Cooroy. In an<br />

effort to reflect upon and celebrate the last 10 years,<br />

the brand has also put together an epic documentary<br />

that delves into how far Your Mates has come as<br />

an underdog in the national brewing industry. The<br />

amusing video certainly pulls on your heart strings and<br />

makes you feel proud to support a local brewery that<br />

truly lives and breathes Queensland.<br />

What began as a passion project for founders Matt<br />

Hepburn and Christen McGarry has now blossomed<br />

into a thriving enterprise that boasts a team of 76<br />

dedicated staff members. Congratulations to Your<br />

Mates for a decade of great beer, good times and<br />

making a positive impact in the community.<br />

<strong>QHA</strong> REVIEW | 53


A CRAFTY<br />

BUNCH<br />

W H Y N O T S T O C K & S U P P O R T<br />

Aether Brewing<br />

Aether is a family-owned,<br />

independent brewery with a passion<br />

for creativity that flows through<br />

our liquids and onto our labels<br />

which showcase the talents of<br />

local visual artists. We welcome<br />

artists to submit their existing<br />

artwork to aetherbrewing.com.<br />

au, and if selected, they stand to<br />

receive $1000, exposure through<br />

our products, online platforms<br />

and more. Aether’s core range<br />

is all natural, vegan, low sugar,<br />

preservative and additive free. Our<br />

ginger beer is gluten-free, so too are<br />

our seltzers.<br />

1800 325 013<br />

aetherbrewing.com.au<br />

Ballistic Beer Co.<br />

At Ballistic we have a simple theory.<br />

Fresh beer is the best beer. That’s<br />

why we brew in small batches, more<br />

frequently, and store it cold so you get<br />

the same blast of flavour our brewers<br />

do. Our pale ales, lagers, IPAs, sours<br />

and special releases will blow away<br />

the traditional ideas and expectations<br />

of what beer should be.<br />

Set in an old World War II<br />

ammunitions factory in the historic,<br />

industrial suburb of Salisbury, Ballistic<br />

HQ is home to a team of innovative<br />

brewers who believe everyone should<br />

have the chance to enjoy a well<br />

crafted, quality beer.<br />

(07) 3277 6656<br />

ballisticbeer.com<br />

Brisbane Brewing Co.<br />

Brisbane’s longest-running<br />

independent brewery, familyowned<br />

and serving award-winning<br />

beer since 2005. Our beers are<br />

brewed to suit the climate, bringing<br />

people who love to explore the<br />

world and locally made craft beer<br />

together. Welcoming and friendly,<br />

unpretentious, and easy going,<br />

enjoy on hot summer or cool sunny<br />

winter day, “The Brisbanest Beer”.<br />

(07) 3891 1011<br />

brisbanebrewing.com.au/wholesale<br />

<strong>QHA</strong> REVIEW | 54<br />

Burleigh Brewing Co<br />

Founded in 2006 by Peta and<br />

Brennan Fielding, Burleigh Brewing<br />

was one of the first independent<br />

craft breweries in QLD. Now<br />

celebrating 15 years of the brand,<br />

Burleigh Brewing has upgraded<br />

their Taphouse in Burleigh Heads,<br />

won countless awards for both<br />

business and beer (a testament<br />

to their shared and individual<br />

strengths), grown to a team of 70,<br />

and in their own humble, hardworking<br />

way, helped transform the<br />

Gold Coast’s craft brewing scene<br />

into one of the most vibrant and<br />

thriving in the country.<br />

(07) 5593 6000<br />

burleighbrewing.com.au<br />

The Catchment Brewing Co<br />

Catchment Brewing Co, located in<br />

a beautiful art deco building in West<br />

End, is a fully functioning brewery,<br />

bar and restaurant and your one stop<br />

shop for all things craft beer, awesome<br />

food and functions.<br />

Whether sampling the medal winning<br />

core range beers named after iconic<br />

streets in the local catchment or the<br />

seasonal smash hits that will amaze<br />

you, it’s well worth a visit for a taste of<br />

West End.<br />

Catchment Brewing Co - For locals,<br />

by locals, everywhere.<br />

(07) 3846 1701<br />

bookings@catchmentbrewingco.com.au<br />

catchmentbrewingco.com.au<br />

Felons Brewing Co<br />

Founded by Brisbane locals, Felons<br />

Brewing Co. is a modern-day brewery<br />

proudly positioned on the banks of the<br />

Brisbane River. Our brewery is nestled<br />

down under the Story Bridge, within<br />

Howard Smith Wharves. We truly<br />

believe that beer is what binds us all<br />

to this great part of the world and as<br />

proud brewers, we believe in brewing<br />

with passion and freedom.<br />

07 3188 9090<br />

felonsbrewingco.com.au


Q U E E N S L A N D L O C A L S<br />

A CRAFTY<br />

BUNCH<br />

Fortitude Brewing Co<br />

Fortitude Brewing Co delivers<br />

you 15 taps of fresh beer locally<br />

produced in our Tamborine<br />

Mountain Brewery. Enjoy a day<br />

trip up the mountain and visit our<br />

team for the best fresh pizza and<br />

tasting paddles.<br />

07 5545 4273<br />

fortitudebrewing.com.au<br />

Scarborough Harbour Brewing Co<br />

Nestled in the Scarborough Marina<br />

on the Redcliffe Peninsula, our<br />

brewery is home to award-winning<br />

craft beers and delicious meals, that<br />

can be enjoyed in our double story<br />

venue, that boasts views across the<br />

bay to the beautiful Glass House<br />

Mountains; a view best enjoyed with<br />

a beer in hand.<br />

1800 727 104<br />

scarboroughharbourbc.com.au<br />

Slipstream Brewing<br />

Slipstream Brewing is an<br />

independently owned brewery based<br />

in Brisbane. We are a small but<br />

passionate team producing some of<br />

the most accessible and sessionable<br />

craft beers in Australia. We’re the<br />

missing gap between bland beer and<br />

wanky beer, our beers hit the bullseye,<br />

brewed with nothing but pure flavour<br />

in mind. Hops are the heroes and<br />

we milk them for all their worth. We<br />

love the freshness, juiciness, the zing<br />

and the zest. One sip, it tastes so<br />

good – capture that feeling and fill the<br />

fridge with it. Beer is the last thing you<br />

should settle on, so come and get<br />

caught in Slipstream.<br />

(07) 3892 4582<br />

slipstreambrewing.com.au<br />

4 Hearts Brewing<br />

The first brewery to open its doors in<br />

Ipswich in over 100 years, 4 Hearts’<br />

brew masters are committed to<br />

premium local ingredients and<br />

profound taste. Preservative free and<br />

all natural they use the highest quality<br />

ingredients to consistently deliver a<br />

tasty beer every brew. Our core range<br />

features modern spins on traditional<br />

brews while our ever growing range<br />

of seasonal beers takes things to<br />

more adventurous levels, utilising<br />

local seasonal produce as inspiration<br />

(honey, rosella or carrots anyone…?).<br />

0439 439 710<br />

4heartsbrewing.com


PUB TALK with Paul St John-Wood<br />

HAPPY NEW YEAR<br />

<strong>QHA</strong> REVIEW | 56<br />

It is a distant memory now, but as this is the first Pub<br />

Talk for 2024, I sincerely hope you had a happy and<br />

relaxing Christmas and New Year with family and<br />

friends. I wish you every success in your hotel and<br />

pub business in 2024 and look forward to seeing you<br />

across the bar throughout the year.<br />

2024 <strong>QHA</strong> licensee events<br />

The 2024 <strong>QHA</strong> Events Calendar is now available on<br />

the <strong>QHA</strong> website. The events schedule is already<br />

underway with the first Hotelier’s Lunch Meeting held in<br />

Bundaberg in late January and the Hotel Symposium<br />

at The Glen Hotel to be held on 20 <strong>Feb</strong>ruary. The<br />

calendar details the state-wide Licensee Meeting<br />

locations and dates for the entire year. In 2024 we will<br />

again be meeting in most major regional centres. Of<br />

course, we understand it is difficult for many hoteliers<br />

in remote areas to leave their venues to attend these<br />

meetings, however OLGR have allowed an extended<br />

time for an approved manager to be away from the<br />

premises for you to attend professional developments<br />

events such as our meetings.<br />

Final reminder for <strong>QHA</strong> Awards For<br />

Excellence submissions<br />

A reminder that you have until Sunday 4 <strong>Feb</strong>ruary to<br />

submit your nomination for the annual <strong>QHA</strong> Awards<br />

For Excellence. I genuinely encourage all hotels to<br />

enter and showcase to the state the features which<br />

make your business standout against others. Details<br />

on nominations and award categories can be found on<br />

the <strong>QHA</strong> website.<br />

Ensuring positive compliance<br />

The <strong>QHA</strong> has resources available to assist members<br />

to ensure positive compliance, from liquor and gaming<br />

self-assessment checklists to harm minimisation<br />

strategy templates for on-premise liquor promotions.<br />

These documents provided by the <strong>QHA</strong> remove much<br />

of the administrative burden on you and your staff.<br />

The new year is the perfect opportunity to revisit and<br />

refresh your compliance programs.<br />

2024 <strong>QHA</strong> membership renewal reminder<br />

In December you would have received your invitation<br />

to renew your <strong>QHA</strong> membership for 2024 via email.<br />

We hope you have valued the services and assistance<br />

of the <strong>QHA</strong> in 2023. In 2024 we remain committed<br />

to promoting the hotel and hospitality industry,<br />

representing the industry for outcomes which<br />

benefit all members and assisting each member to<br />

ensure a prosperous future for your business and for<br />

our industry.<br />

Please do not hesitate to contact me directly if you<br />

require any assistance with the renewal process or<br />

if you would like any further information on your<br />

<strong>QHA</strong> membership.


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A SPIRITED BUNCH<br />

IF YOU PLAY CHESS, YOU KNOW THAT<br />

DESPITE BEING THE WEAKEST PIECES<br />

ON THE BOARD, PAWNS CAN OFTEN<br />

WORK AS A TEAM TO OVERPOWER THE<br />

COMPETITION AND WIN THE GAME.<br />

AS A SMALL AND ARTISANAL WINERY,<br />

THE PAWN WINE CO. IS ESPECIALLY<br />

DRIVEN BY THIS PHILOSOPHY.<br />

Founded in 2002 by Tom Keelan and<br />

his wife, Rebecca Wilson, the brand is<br />

proud to handcraft wines imbued with<br />

experimental varieties that are often<br />

overlooked by bigger producers. In<br />

doing so, the pair has not only realised<br />

the potential of unique grapes and<br />

wine styles, but has also given them an<br />

opportunity to shine in the industry.<br />

Tom said before he became a winery<br />

brand owner and winemaker in the<br />

Adelaide Hills region, his family grew<br />

grapes for some of the major corporate<br />

wine companies in Australia.<br />

“Grape growing was our primary source<br />

of income, so back when there was a<br />

wine glut, or the beginnings of a pretty<br />

significant wine oversupply, we were in<br />

the firing line pretty early in regards to<br />

us losing our contracts.<br />

“Unfortunately, we’d committed quite a<br />

lot of resources and money into planting<br />

some alternative varieties for these<br />

companies. We kind of felt like we were<br />

left out in the cold, so our hands were<br />

forced a bit into making wines.<br />

“I guess in hindsight it was a great thing<br />

to happen, because we had all of these<br />

alternative grapes that, back then, not<br />

many people knew about in the southern<br />

hemisphere,” he said.<br />

Driven by a fascination with the<br />

complexity of old-world grape varieties,<br />

The Pawn Wine Co. sets itself apart by<br />

rejecting modern, large-scale winemaking<br />

methods and returning to classic, handson<br />

viticulture and oenology. The brand<br />

employs many traditional processes,<br />

but also has other points of difference<br />

such as using indigenous wild yeast<br />

fermentations in addition to European<br />

and American oak barrels for ageing.<br />

Tom said he has shaped the brand<br />

around the varieties that he feels best<br />

suit Australia’s climate, water resources,<br />

lifestyle and cuisine. He especially favours<br />

varieties like Montepulciano, which grow<br />

wonderfully in the southern Adelaide<br />

Hills, Langhorne Creek and McLaren<br />

Vale region.<br />

<strong>QHA</strong> REVIEW | 58


A SPIRITED BUNCH<br />

“I’m the first to admit that there’s a house<br />

style to my wines. They’re all very mediumweighted,<br />

savoury, go beautifully with food<br />

and are made in a very clean way where<br />

the fruit expression is front and centre. I<br />

don’t do much in the winery to upset that.<br />

“Fiano is the most exciting variety that<br />

I work with at the moment. It loves the<br />

warmer South Australian summers and<br />

it loves where we grow it, which is in a<br />

maritime climate with beautiful afternoon<br />

sea breezes.<br />

“When you drink Fiano, you can visualise<br />

being in Italy by the ocean. It’s amazing<br />

that a glass of wine can transport you<br />

somewhere, and Fiano does it better<br />

than most because it actually has a saline<br />

element to it. It’s really exciting to work with<br />

a variety where you can immerse yourself<br />

in what it tastes like,” he said.<br />

The Pawn Wine Co. has a steadfast<br />

determination to rescue unique grape<br />

varieties from being used as mere blending<br />

tools, which is a common occurrence in<br />

the corporate winemaking scene. These<br />

lesser-known grape species, such as<br />

Tempranillo, Sangiovese, Fiano, Gruner<br />

Veltliner and Montepulciano, are at the very<br />

heart of the winery’s many releases.<br />

<strong>QHA</strong> REVIEW | 59


A SPIRITED BUNCH<br />

<strong>QHA</strong> REVIEW | 60<br />

Tom said one of the second-tier brands he is<br />

currently working on is called El Desperado, which<br />

includes more ‘drink now’ styles of wine that do not<br />

need any additional ageing.<br />

“There’s a Sauvignon Blanc, Pinot Grigio and a Dry<br />

Style Rosé in that collection. The exciting thing for<br />

me is that I obviously artistically make the wine, but<br />

then I also get to play around with its labels and<br />

brand design,” he said.<br />

The Pawn Wine Co. has plenty of vineyards and<br />

growers in the Adelaide Hills and McLaren Vale<br />

region. As a member of the Sustainable Winegrowing<br />

Australia Program, each parcel of land is carefully<br />

maintained using environmentally sustainable<br />

practices, including naturally occurring and biological<br />

pest systems.<br />

From the vineyards of these peninsulas to the home<br />

of the winery in Langhorne Creek, Tom handcrafts<br />

every single bottle from start to finish, all while<br />

working alongside his canine companion Holly. As a<br />

one-man band, Tom said he doesn’t currently have<br />

a cellar door, but it’s definitely something that will<br />

happen in the future.<br />

“I keep my brand relatively small to a point, but I’ve<br />

got an amazing distribution company in Mezzanine.<br />

They really help on the national sales demand side,<br />

which is great. When it comes to my wine, my main<br />

focus is on making it, growing it and then getting a<br />

brand on it.<br />

“We’re really focusing on our vineyards in the Fleurieu<br />

Peninsula at the moment. It’s a wonderful place<br />

to grow grapes and make wine because it’s got a<br />

beautiful climate. It gets really, really hot during the<br />

day, but then cools down at night,” he said.<br />

In addition to having an innovative, unconventional<br />

and traditional approach to winemaking, The Pawn<br />

Wine Co. importantly represents the determination,<br />

authenticity and success of independent wineries<br />

across Australia.


A SPIRITED BUNCH<br />

Tom said that nowadays, smaller wine<br />

operations are becoming increasingly<br />

competitive, especially since brand<br />

identities are beginning to resonate<br />

more and more with hospitality<br />

venues and retail outlets.<br />

“The story behind your brand is now<br />

really relevant to the consumer.<br />

Why do I grow Fiano and why do I<br />

have a pawn piece on my label?<br />

All of those things are important<br />

when you’re talking to consumers<br />

because they want to feel<br />

something about a brand.<br />

“When it comes to the small guys<br />

in Australia, they all have a story<br />

to tell. I think the more venues sell<br />

independent booze and the more<br />

they get behind the smaller guys,<br />

the more interesting and exciting our wine industry is<br />

going to be,” he said.<br />

After recently being awarded the 2021 Tempranillo<br />

Trophy at the 2023 Adelaide Hills Wine Show, it would<br />

be fair to say that The Pawn Wine Co. will continue<br />

on its crusade to create uniquely handcrafted and<br />

artisanal wines from the idyllic Adelaide Hills region.<br />

Tom said, as a small winery, he is grateful for the<br />

opportunity to put his creations in front of some pretty<br />

amazing people.<br />

“When I get emails and phone calls from people<br />

interstate saying they went out to dinner, tried my wine<br />

and want to come and see me, that’s when I really<br />

wish I had a cellar door, so that’s definitely the next<br />

level of the brand.<br />

“There’s always something exciting happening here,<br />

because life would be boring if I just made the same<br />

booze every year,” he said.<br />

<strong>QHA</strong> REVIEW | 61


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MARKET LEADING BRANDS IN EQUIPMENT<br />

No matter the size, shape or demands placed on your<br />

business, we have the ability to deliver equipment that is<br />

functional, adaptable and reliable, Turbofan, Waldorf, Waldorf<br />

Bold, Cobra, Convotherm, FastFri, Merrychef.<br />

P: 1300 268 798 E: info@moffat.com.au<br />

Service department: 1300 264 217<br />

STODDART<br />

Stoddart are one of Australia’s leading manufacturers and<br />

importers of a large range of world leading equipment for<br />

food service and bar applications.<br />

Darrin Miller<br />

P: 0417 867 979 E: dmiller@stoddart.com.au<br />

stoddart.com.au<br />

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND<br />

Mullins’ hospitality team has unrivalled experience in the liquor<br />

and gaming sector, developed over 40 years. From greenfield<br />

applications and integrated developments to liquor and<br />

gaming compliance and employment advice - we are your<br />

one-stop-shop to ensure the best outcomes for your hotel.<br />

Curt Schatz, Managing Partner | Direct: 07 3224 0230<br />

Email: cschatz@mullinslawyers.com.au<br />

mullinslawyers.com.au<br />

<strong>QHA</strong><br />

MEMBER<br />

OFFER<br />

CITY PROPERTY SERVICES<br />

Over 25 years of commercial<br />

cleaning services | Triple certified<br />

Quality assured | EcoClean<br />

Certified using environmentally<br />

friendly products.<br />

Get 2 weeks free with any<br />

12 month contract when<br />

mentioning this advert.<br />

P: 1300 630 636<br />

citypropertyservices.com.au<br />

ADVERTISING & PROMOTION<br />

For more information on advertising and<br />

promoting your business in the <strong>QHA</strong> REVIEW<br />

contact Dave Swan.<br />

qhareview@qha.org.au or 0401 345 201<br />

<strong>QHA</strong> REVIEW | 63


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE<br />

BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES MEMBER<br />

HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong> PARTNER OR<br />

CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999.<br />

<strong>QHA</strong> REVIEW | 64<br />

ACCOUNTING/ TAX<br />

BDO Australia<br />

Ph: 07 3237 5999<br />

bdo.com.au<br />

HLB Mann Judd -<br />

Chartered Accountants<br />

Ph: 07 3001 8800<br />

hlb.com.au<br />

Prosperity Advisers QLD<br />

Ph: 07 3007 1971<br />

prosperity.com.au<br />

SW Accountants<br />

& Advisors<br />

Ph: 07 3085 0888<br />

sw-au.com<br />

Quantaco<br />

Ph: 02 8346 6000<br />

quantaco.co<br />

Clarity Management<br />

Ph: 3058 9732<br />

claritymg.com.au<br />

Hotel Accountants Pty Ltd<br />

Ph: 07 5560 8988<br />

hotelaccountants.com.au<br />

McGrathNicol<br />

Ph: 07 3333 9800<br />

mcgrathnicol.com<br />

Trinitas Australia Pty Ltd<br />

Ph: 1300 836 025<br />

trinitas3.com.au<br />

ARCHITECTS / REPAIRS<br />

REFURBISHMENT/<br />

RECONSTRUCTION /<br />

CONSTRUCTION<br />

Ashley Cooper<br />

Construction<br />

Ph: 07 3142 5915<br />

ashleycooper.com<br />

BSPN Architecture<br />

Ph: 07 3851 9100<br />

bpsn.com.au<br />

Caughley & Co<br />

Ph: 0434 549 242<br />

caughleyco.com.au<br />

Open Projects<br />

Ph: 1800 461 421<br />

openprojects.com.au<br />

Rohrig Constructions<br />

Ph: 07 3257 4411<br />

rohrlg.com.au<br />

Imagination Play<br />

Ph: 07 3088 6077<br />

imaginationplay.com.au<br />

IQ Construct<br />

Ph: 3667 8202<br />

iqcontruct.com.au<br />

Liife Architecture<br />

Ph: 0401 384 547<br />

archliife.com<br />

Urban Play<br />

Ph: 07 3256 0554<br />

urbanplay.com.au<br />

BEVERAGES<br />

Accolade Wines<br />

Ph: 07 3252 7933<br />

accolade-wines.com<br />

Brown-Forman<br />

Australia P/L<br />

Ph: 07 3010 2000<br />

brown-forman.com<br />

Campari Australia Pty Ltd<br />

Ph: 07 3253 1801<br />

camparigroup.com.au<br />

Carlton & United<br />

Breweries<br />

Ph: 07 3666 4104<br />

cub.com.au<br />

Coca-Cola Europacific<br />

Partners<br />

Ph: 13 26 53<br />

ccamatil.com<br />

Coopers Brewery<br />

Ph: 07 3275 3732<br />

coopers.com.au<br />

CUB Premium Beverages<br />

Ph: 07 3666 4104<br />

cub.com.au<br />

Diageo<br />

Ph: 07 3257 0800<br />

diageo.com<br />

Diablo Co<br />

Ph: 0400 696 192<br />

diabloco.com.au<br />

Lion<br />

Ph: 07 3361 7400<br />

lionco.com<br />

Paramount Liquor<br />

Ph: 0429 448 523<br />

www.paramountliquor.<br />

com.au<br />

Pernod-Ricard Australia<br />

Ph: 07 3340 5471<br />

pernod-ricard.com<br />

Red Bull Australia<br />

Ph: 02 9023 2892<br />

redbull.com.au<br />

Samuel Smith & Son<br />

Ph: 07 3373 5777<br />

samsmith.com<br />

Southtrade International<br />

Ph: 07 3085 7418<br />

southtradeint.com.au<br />

Treasury Wine Estates<br />

Ph: 03 9685 8000<br />

treasurywineestates.com<br />

Your Mates Brewing Co.<br />

Ph: 07 5329 4733<br />

yourmatesbrewing.com<br />

4 Hearts Brewing<br />

Ph: 07 3281 1004<br />

admin@4heartsbrewing.com<br />

4heartsbrewing.com<br />

Heads of Noosa Brewing Co.<br />

Ph: 0401 399 625<br />

headsofnoosa.com.au<br />

BUILDING SUPPLIES<br />

& SERVICES<br />

Bunnings<br />

Ph: 07 3452 5725<br />

bunnings.com.au<br />

Urban Play<br />

Ph: 07 3256 0554<br />

urbanplay.com.au<br />

EDUCATION, TRAINING<br />

& EMPLOYMENT<br />

Best Security -<br />

Security & Training<br />

Ph: 07 3212 8460<br />

bestsecurlty.net.au<br />

BTAQ Consulting<br />

Ph: 0408 437 643<br />

btaq.com.au<br />

Find HQ<br />

Ph: 0431 376 689<br />

findachef.net.au<br />

Frontier Leadership<br />

Ph: 0423 097 246<br />

frontierleadership.edu.au<br />

Federation Academy<br />

Ph: 0423 097 246<br />

federationacademy.edu.au<br />

Prime Effect<br />

Ph: 0406 500 171<br />

primeeffect.com.au<br />

MEGT<br />

Ph: 0409 896 503<br />

megt.com.au<br />

Owner Manager Program<br />

Ph: 0437 834 195<br />

ownermanager.com.au<br />

Sero Institute<br />

Ph: 1800 206 010<br />

seroinstitute.edu.au<br />

TAFE Queensland<br />

Ph: 1300 308 233<br />

tafeqld.edu.au<br />

Tribe Workforce Solutions<br />

Ph: 07 3238 0808<br />

tribeworkforce.com.au<br />

The Kingsmen<br />

Ph: 0410 416 655<br />

thekingsmen.net.au<br />

Zenith Hospitality Staffing<br />

Solutions<br />

Ph: 07 3002 4000<br />

zenithhospitality.com<br />

ENERGY GAS/POWER<br />

BOC Limited<br />

Ph: 07 3212 4135<br />

boc.com.au<br />

TransTasman<br />

Energy Group<br />

Ph: 1300 118 834<br />

tteg.com.au<br />

Spinifex Energy<br />

Ph: 0419 108 638<br />

spinifexenergy.com.au<br />

Sun Flux Solar Australia<br />

Pty Ltd<br />

Ph: 0421 082 828<br />

sunfluxsolar.com.au<br />

FINANCES, BANKING,<br />

INSURANCE &<br />

INVESTMENTS<br />

BDO Australia<br />

Ph: 07 3237 5999<br />

bdo.com.au<br />

Commonwealth Bank of<br />

Australia<br />

Ph: 0476 824 307<br />

CommBank.com.au<br />

Gallagher Insurance<br />

Brokers<br />

Brisbane: 07 3367 5000<br />

Nth QLD: 07 4753 5311<br />

Toowoomba: 07 4639 7102<br />

ajg.com.au<br />

Shift<br />

Ph: 0498 137 007<br />

shift.com.au<br />

Green Finance Group<br />

Ph: 0457 883 700<br />

greenfinancegroup.<br />

com.au<br />

Waratah Debt Capital<br />

Ph: 0448 681 783<br />

waratahmanagement.<br />

com.au<br />

Westpac Banking<br />

Corporation<br />

Ph: 0438 701 195<br />

westpac.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

banktech.com.au<br />

BUPA - health insurance<br />

Ph: 134 135<br />

(quote ID 2139463)<br />

bupa.com.au<br />

CTB & Co<br />

(Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Trinitas Australia Pty Ltd<br />

Ph: 1300 836 025<br />

trinitas3.com.au<br />

Matrix Insurance Group<br />

Ph: 08 6555 7742<br />

matrixinsurance.com.au<br />

FOOD & ASSOCIATED<br />

BUSINESSES<br />

Bidfood Australia Limited<br />

Ph: 0434 939 134<br />

bidfood.com.au<br />

PFD Food Services<br />

Ph: 131 733<br />

pfdfoods.com.au<br />

Simon George and Sons<br />

Ph: 07 3717 1400<br />

simongeorge.com.au<br />

CTB & Co<br />

(Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Food and Agribusiness<br />

Network<br />

Ph: 0419 651 157<br />

foodagribusiness.org.au<br />

Goodman Fielder<br />

Ph: 0403 937 801<br />

gffoodservice.com.au<br />

CFM Australia -<br />

Swap & Go Oils<br />

Ph: 0430 504 486<br />

cfmaustralia.com.au<br />

FURNITURE SUPPLY<br />

SlumberCorp<br />

Ph: 07 3892 7477<br />

slumbercorp.com.au<br />

GAMING AND RACING<br />

Ainsworth Game<br />

Technology P/L<br />

Ph: 07 3209 6210<br />

ainsworth.com.au<br />

Aristocrat Leisure<br />

Industries<br />

Ph: 07 3727 1600<br />

aristocrat.com.au<br />

IGT<br />

Ph: 07 3890 5622<br />

igt.com.au<br />

Konami Australia<br />

Ph: 02 9666 3111<br />

konamiaustralia.com.au<br />

Light & Wonder<br />

Ph: 02 9773 0299<br />

explore.lnw.com


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

MAX<br />

Ph: 0418 728 927<br />

max.com.au<br />

Odyssey Gaming Services<br />

Ph: 07 3087 3300<br />

odysseygaming.com<br />

PVS Australia Pty Ltd<br />

Ph: 03 8671 1900<br />

pvsoz.com.au<br />

Simtech<br />

Ph: 07 5596 6993<br />

simtechcreations.com<br />

Keno<br />

(The Lottery Corporation)<br />

Ph: 07 3001 9300<br />

thelotterycorporation.com<br />

TAB<br />

Ph: 0436 816 254<br />

tab.com.au<br />

UTOPIA Gaming Systems<br />

Ph: 1800 200 201<br />

utopiagaming.com.au<br />

HOSPITALITY<br />

CONSULTANTS<br />

Stan Sport<br />

Ph: 0416 208 417<br />

stan.com.au/sport/venues<br />

Nightlife - Music & Video<br />

Freecall: 1800 679 748<br />

nightlife.com.au<br />

Pro Score - Sporting<br />

Promotions<br />

Ph: 0431 366 800<br />

proscore.com.au<br />

Rooks Entertainment<br />

Ph: 07 4068 8633<br />

rooks-entertainment.com.au<br />

HOTEL & BAR SUPPLIES<br />

BOC Limited - Gas/<br />

Reticulation Supply<br />

Ph: 07 3212 4322<br />

boc.com.au<br />

Reward Hospitality<br />

Ph: 07 3341 5929<br />

rewardhospitality.com.au<br />

Stoddart<br />

Ph: 0437 576 447<br />

stoddart.com.au<br />

<strong>QHA</strong> PLATINUM PARTNERS<br />

<strong>QHA</strong> DIAMOND PARTNERS<br />

AHS Hospitality<br />

Ph: 07 5512 6143<br />

ahshospitality.com.au<br />

DNS Specialist Services<br />

Ph: 0433 906 809<br />

dnsspecialistservices.com.au<br />

DWS Hospitality Specialists<br />

Ph: 07 3878 9355<br />

dws.net<br />

Lighthouse Safety &<br />

Compliance<br />

Ph: 0422 669 631<br />

lighthousesafety.com.au<br />

Logic Hospitality<br />

Ph: 07 5520 3957<br />

logichospitality.com.au<br />

Mondandia Consulting<br />

Ph: 0448 710 629<br />

monandiaconsulting.com.au<br />

Morph Consulting Services<br />

Ph: 0438 758 847<br />

morph-consulting.com<br />

Nuvho<br />

Ph: 07 3357 9951<br />

nuvho.com<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

professionalhospitality.<br />

com.au<br />

Prostaff Events Pty Ltd<br />

prostaffevents.com.au<br />

Hunter Industrials<br />

(QLD) Pty Ltd<br />

Ph: 07 3054 1039<br />

huntind.com.au<br />

HOTEL BROKERS /<br />

REAL ESTATE /<br />

PROPERTY VALUERS<br />

Off Market Hotels<br />

Chris Cameron<br />

Ph: 0477 271 875<br />

offmarkethotels.com.au<br />

Power Jeffrey & Co -<br />

Hotel Brokers<br />

Ph: 07 3832 6000<br />

powerjeffrey.com.au<br />

CRE Brokers<br />

Ph: 07 5371 0165<br />

crebrokers.com<br />

HTL Property<br />

Ph: 02 9136 6373<br />

htlproperty.com.au<br />

JLL<br />

Ph: 07 3231 1311<br />

jll.com.au<br />

LEGAL<br />

Mullins<br />

Ph: (07) 3224 0222<br />

mullinslawyers.com.au<br />

Holding Redlich<br />

Ph: 07 3135 0500<br />

holdingredlich.com<br />

BDO Australia<br />

BSV<br />

Daily Press<br />

H&L Australia<br />

Next Payments<br />

<strong>QHA</strong> GOLD PARTNERS<br />

<strong>QHA</strong> SILVER PARTNERS<br />

Prosperity<br />

Advisers QLD<br />

PVS Australia<br />

Simon George & Sons<br />

Trans Tasman<br />

Energy Group<br />

UTOPIA Gaming<br />

Systems<br />

HOTEL ENTERTAINMENT<br />

Foxtel Business<br />

Ph: 1300 790 182<br />

foxtel.com.au/venues<br />

Sky Channel<br />

Ph: 07 3228 6344<br />

Freecall: 1800 251 710<br />

skychannel.com.au<br />

HopgoodGanim Lawyers<br />

Ph: 0419 762 469<br />

hopgoodganim.com.au<br />

K&L Gates<br />

Ph: 0416 131 543<br />

klgates.com<br />

Rostron Carlyle Rojas<br />

Lawyers<br />

Ph: 07 3009 8444<br />

rcrlaw.com.au/brisbanelawyers<br />

Best Security<br />

BOC Limited<br />

BSPN Architecture<br />

Caughley and Co<br />

Chewzie Table<br />

Ordering<br />

Coopers Brewery<br />

Command 51<br />

Diablo Co<br />

Green Finance Group<br />

HLB Mann Judd<br />

<strong>QHA</strong> BRONZE PARTNERS<br />

SwiftPOS<br />

Odyssey Gaming<br />

Services<br />

Open Projects Group<br />

Operandio Pty Ltd<br />

Paramount Liquor<br />

Platypus Print<br />

Packaging<br />

Power Jeffrey and<br />

Company<br />

Quantaco<br />

Rohrig Constructions<br />

Red Bull Australia<br />

Secure Access I.T.<br />

Shift<br />

Simtech<br />

Southtrade<br />

International<br />

Stan Sport<br />

SW Accountants<br />

& Advisors<br />

Waratah Debt Capital<br />

<strong>QHA</strong> REVIEW | 65


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

APPROVED<br />

MANAGER’S<br />

LICENCE<br />

RESPONSIBLE MANAGEMENT<br />

OF LICENSED VENUES<br />

TRAINING<br />

“HONESTLY THE BEST TRAINING<br />

SESSION! FUN AND LIGHT-HEARTED<br />

WHILE BEING VERY INFORMATIVE AND<br />

KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />

OTHER COURSES OFFERED:<br />

Online RSA/RSG Training<br />

Gaming Nominee Training<br />

Employment Relations Training<br />

Employment Relations Webinar<br />

Responsible Management of Licensed Venues<br />

Training is a mandatory training requirement<br />

for those applying for a liquor licence, and<br />

applicants for an Approved Manager’s Licence.<br />

Training is offered face to face at regional<br />

centres throughout Queensland.<br />

LIQUOR<br />

BUYING GROUPS<br />

Bottlemart<br />

Ph: 1300 733 504<br />

bottlemart.com.au<br />

Independent Liquor<br />

Group<br />

Ph: 07 3713 2751<br />

ilg.com.au<br />

Liquor Legends<br />

Ph: 07 3107 7422<br />

liquorlegends.com.au<br />

LIQUOR<br />

WHOLESALE GROUPS<br />

ALM (Australian Liquor<br />

Marketers)<br />

Brisbane: 07 3489 3600<br />

Townsville: 07 4799 4022<br />

Cairns: 07 4041 6070<br />

almliquor.com.au<br />

Paramount Liquor<br />

Ph: 0429 448 523<br />

paramountliquor.com.au<br />

Your Mates Brewing Co.<br />

Ph: 07 5329 4733<br />

yourmatesbrewing.com<br />

4 Hearts Brewing Co.<br />

Ph: 0428 236 436<br />

4heartsbrewing.com<br />

MEDIA / MARKETING<br />

Daily Press<br />

Ph: 0412 224 969<br />

dailypress.com.au<br />

Horse & Water Creative<br />

Ph: 0401 345 201<br />

horseandwater.com.au<br />

POINT OF SALE /<br />

PAYMENTS<br />

CashZone<br />

Ph: 0466 148 752<br />

cashzoneatm.com.au<br />

H&L Australia Pty Ltd<br />

Ph: 0407 975 411<br />

hlaustralia.com.au<br />

SwiftPOS<br />

Ph: 1800 679 701<br />

swiftpos.com.au<br />

Next Payments<br />

Ph: 0447 427 868<br />

nextpayments.com.au<br />

PRINTING / PACKAGING<br />

Platypus Print Packaging<br />

Ph 07 3352 0300<br />

platys.com.au<br />

SECURITY / CLEANING<br />

Best Security<br />

Ph: 07 3212 8460<br />

bestsecurity.net.au<br />

Command 51<br />

Ph: 0437 368 352<br />

command51.com.au<br />

CMBM Facility Services<br />

Ph: 07 3391 1040 /<br />

Ph: 0419 708 715<br />

cmbm.com.au<br />

Future Business Technology<br />

Group<br />

Ph: 1300 706 155<br />

fgtgroup.com.au<br />

Hikvision <strong>Digital</strong> Technology<br />

Ph: 1300 976 305<br />

hikvision.com<br />

Lotus Commercial Pty Ltd<br />

Ph: 1300 653 536<br />

lotusfilters.com.au<br />

Luxxe Outsourced Hotel<br />

Services<br />

Ph: 03 8761 9156<br />

luxxe.com.au<br />

Security Registers<br />

Ph: 0452 363 166<br />

securityregisters.com.au<br />

Tru Security Services<br />

Ph: 0452 377 662<br />

trusecurity.com.au<br />

SUPERANNUATION<br />

HOSTPLUS<br />

Ph: 1300 467 875<br />

hostplus.com.au<br />

TECHNOLOGICAL<br />

PRODUCTS & SERVICES<br />

BSV<br />

Ph: 1300 244 727<br />

bigscreenvideo.com.au<br />

Chewzie Table Ordering<br />

Ph: 1300 243 994<br />

chewzie.me<br />

Operandio Pty Ltd<br />

Ph: 0422 398 294<br />

operandio.com<br />

Harris Data Systems<br />

Ph: 07 5535 7677<br />

harrisdata.com.au<br />

Hikvision <strong>Digital</strong> Technology<br />

Ph: 1300 976 305<br />

hikvision.com<br />

IDU Technologies Pty Ltd<br />

mitch@idu-identification.com<br />

idu-identification.com<br />

Jands<br />

Ph: 0408 506 620<br />

jands.com.au<br />

JB Hi-Fi Commercial<br />

Division<br />

Ph: 07 3360 9925<br />

jbhifi.com.au<br />

Mr Yum<br />

Ph: 0448 504 121<br />

mryum.com.au<br />

onPlatinum ICT<br />

Ph: 0402 281 561<br />

onplatinum.com.au<br />

Security Registers<br />

Ph: 0452 363 166<br />

securityregisters.com.au<br />

Smart Parking Limited<br />

Ph: 0421 155 972<br />

smartparking.com<br />

UrPay Technologies<br />

Ph: 0411 457 377<br />

urpay.com.au<br />

Vix Vizion Pty Ltd<br />

Ph: 0413 026 918<br />

vixvizion.com<br />

Whats Doing App<br />

Ph: 0404 561 895<br />

whatsdoingapp.com<br />

TRANSPORT<br />

A.P. Eagers Limited<br />

Ph: 07 3109 6731<br />

apeagers.com.au<br />

Trinitas Australia Pty Ltd<br />

Ph: 1300 836 025<br />

trinitas3.com.au<br />

For more information please contact the<br />

<strong>QHA</strong> Training Centre<br />

Ph: 07 3221 6999 Fax: 07 3221 6649<br />

Email: training@qha.org.au<br />

Web: www.qha.org.au<br />

Banktech<br />

Ph: 1800 080 910<br />

banktech.com.au<br />

Bepoz Retail Solutions<br />

Ph: 1300 023 769<br />

bepoz.com.au<br />

Harris Data Systems<br />

Ph: 07 5535 7677<br />

harrisdata.com.au<br />

Secure Access I.T.<br />

Ph: 1300 880 565<br />

secureaccess.com.au<br />

Tanda<br />

Ph: 1300 859 117<br />

tanda.co<br />

BK Electronics<br />

Ph: 0431 509 409<br />

bkelectronics.com.au<br />

Idealpos Solutions<br />

Ph: 07 3630 2455<br />

Idealpos.co<br />

Cherry Hub Pty Ltd<br />

Ph: 0409 548 276<br />

cherryhub.com.au<br />

MyVenue Pty Ltd<br />

Ph: 0447 129 873<br />

myvenue.com/pubs-cafes-bars<br />

UrPay<br />

Ph: 0411 457 377<br />

urpay.com.au<br />

CTB & Co<br />

(Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com


ADD MORE TO YOUR STORE! CONTACT OUR QLD STATE MANAGER SHAUN LANDY<br />

0436 002 418 | SLANDY@LMG.COM.AU<br />

lmg.com.au | bottlemart.com.au

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