QHA-Review_Feb_Digital

q u e e n s l a n d h o T E L S a s s o c i a t i o n
F e b r u a r y 2 0 2 4 e d i t i o n
iconic luxury
CREATING SLICES OF PARADISE IN FAR NORTH QUEENSLAND
INSIGHTS:
THE WATERMARK
FOCUS:
BYBLOS
CRAFTY BUNCH:
MOUNTAIN CULTURE

Building
Confidence.
Together.
As your trusted insurance broker and consultant, our purpose is to
help you move forward with confidence.
• By managing your risk.
• By helping you foster a healthy, thriving workforce.
• By bringing together global reach and local expertise.
• To help your business and your community through every
challenge you face.
We are proud and active partners of the Queensland Hotels
Association and can cater for all your business insurance needs
including property, liability, professional indemnity, cyber, director
and employment risks.
CONNECT WITH US
Get in touch with the dedicated
team at Gallagher to chat about
your insurance.
Jackii Howe
Branch Manager - Commercial
P: 07 3002 3052
Tony Shaw
Senior Consultant
P: 07 3002 3018
AJG.com/au/qha
13
“World’s Most Ethical Companies” and “Ethisphere”
names and marks are registered trademarks of
Ethisphere LLC. Arthur J. Gallagher & Co. has been
recognized as one of the World’s Most Ethical Companies®
in 2010, 2012, 2013, 2014, 2015, 2016, 2017, 2018,
2019, 2020, 2021, 2022 and 2023. Arthur J. Gallagher
& Co (Aus) Limited. AFSL 238812. Cover is subject to
the Policy terms and conditions. You should consider if
the insurance is suitable for you and read the relevant
PDS/Policy Wording and our FSG before making your
decision to acquire insurance. These are available on
request or at AJG.com/au. REF3337-0124

Bernie and Scott Armstrong at the opening of the Bli Bli Hotel
WELCOME BACK!
THE HARD
WORK
HAPPENS
BEFORE THE
SUCCESSES
It’s game time, February is coming at us fast in Queensland and before we know it, we
will have two months of 2024 already gone. At QHA we don’t want to miss a single day
to make the lives of our members better!
We start a new year that has plenty of promise and will involve plenty of promises. We
will have local and state Government elections for sure this year, and potentially a federal
election as well – you never can be exactly sure on that one. So as always, I encourage
every one of our members to make sure the candidates in your area are aware of how
important our industry is. It is truly disappointing when candidates or elected officials
get carried away about “new jobs” but forget that the hospitality and tourism industry is
what much of the state is built on, and will continue to be built on for decades to come.
I will be the first to admit that I can be a bit of a political nerd, however it is shocking
the number of Queenslanders that take an avid interest in United States politics or
march in the street over conflicts half a world away yet cannot name their member of
parliament. Even worse, if they do know who it is, they cannot find anything good to say
about them. For our industry, I encourage you all to invite your local candidates into your
businesses, let them see the wonderful things you do and the strains that you endure.
Let them see the remarkable staff that turn out Queensland hospitality every day and
hear from your guests and patrons how important your business is to the community.
We start these relationships now, before we need to call on them. For those who have
read my column for years will remember the saying “you don’t fatten the pig on market
day” – the hard work happens before the successes.
I trust you enjoy another edition of QHA Review, and we are looking forward to another
year of getting out amongst the members. By the time you are reading this, Awards
entries are open, training has begun across the state and we are deep into the planning
of the Hotels Symposium and the new People, Pots & Profits programs – get involved,
your association is racing through 2024 already!
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 3

INSIGHTS:
THE WATERMARK
q u e e n s l a n d h o T E L S a s s o c i a t i o n
F e b r u a r y 2 0 2 4 e d i t i o n
FOCUS:
BYBLOS
CREATING SLICES OF PARADISE IN FAR NORTH QUEENSLAND
CRAFTY BUNCH:
MOUNTAIN CULTURE
o u r c o v e r :
Novotel Cairns
Oasis Resort
iconic luxury
3 EDITOR’S LETTER
5 CONTRIBUTORS
F e b r u a r y 2 0 2 4 e d i t i o n
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
President
Mr Richard Deery
Senior Vice President
Mr Matthew Coorey
Vice Presidents
Mr Brad Fitzgibbons
Ms Mel Tait
Mr Sam Ingham-Myers
Secretary/Treasurer
Ms Rachel Johnson
Chief Executive and Editor
Mr Bernie Hogan
www.qha.org.au
6 NEWS
14 FEATURE
NOVOTEL CAIRNS OASIS RESORT
24 INSIGHTS
THE WATERMARK TOWNSVILLE
30 ACCOMMODATION
32 FOCUS
BYBLOS
44 TOP DROP
46 CRAFTY BUNCH
MOUNTAIN CULTURE
YOUR MATES
58 SPIRITED BUNCH
THE PAWN WINE CO.
63 TRADE DIRECTORY
64 PARTNERS & CORPORATE MEMBERS
QHA REVIEW | 4
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
EDITORIAL & ADVERTISING
For all editorial and advertising queries:
Dave Swan 0401 345 201
qhareview@qha.org.au

DAMIAN STEELE
QHA Deputy Chief
Executive
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
operations. Damian
has a strong focus
on compliance and
legislation.
THERESE KELLY
QHA Training Manager
An experienced VET
sector professional,
Therese manages
the QHA Training
department and is
responsible for the
development and
delivery of quality training
for QHA members and
other hospitality venues.
PAUL ST JOHN-WOOD
QHA Membership
Officer
Paul is the face of the
Association to many
QHA members as he
travels the length and
breadth of the state
visiting, advising and
assisting publicans.
CURT SCHATZ
Managing Partner,
Mullins
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises pub,
club, nightclub,
restaurant, resort and
accommodation venue
owners and operators.
THE HON YVETTE D’ATH
Attorney-General
and Minister for
Justice and Minister
for the Prevention of
Domestic and Family
Violence
Yvette D’Ath is a
Labor member of the
Legislative Assembly
of Queensland
representing the seat of
Redcliffe.
VICTORIA THOMSON
Commissioner for
Office of Liquor and
Gaming Regulation
Queensland
Victoria is responsible
for the regulatory policy
and strategic direction of
product safety, licensing,
compliance and
enforcement activities to
protect market integrity
and keep Queenslanders
safe.
JENNA PENFOLD
Employment Relations
Advisor
Jenna is passionate about
employment relations and
has experience in providing
advice to both employers
and employees on a range
of workplace matters. Jenna
has a particular interest in
investigation and discipline
matters.
TOM FITZGERALD
Accommodation
Membership
Services Officer
Tom will act as
your conduit to
accommodation
information and QHA
services, and is an
experienced professional
who grew up living and
working in the hospitality
industry as part of a
hotel-owning family.
ADAM FLOYD
Head of MAX & TAB,
Queensland
With ten years of
experience in Tabcorp
gaming services, Adam
has recently taken on
both MAX & TAB for
Queensland. Adam’s
previous career in the
hospitality industry
positions him well to
understand the role
that wagering and
gaming play in pubs.
NICK BAINBRIGGE
State Manager (Qld)
Aristocrat
Nick has a proven
history in wholesale
liquor, electronic gaming,
and hotel and restaurant
operation. He now
heads up the state team
for one of Australia’s
leading manufacturers of
gaming machines.
KELLY-ANNE MOTT
Events and
Partnerships Manager
With more than 20 years
of event experience,
Kelly-Anne works to
provide meaningful
connections between
QHA’s members and
partners.
QHA REVIEW | 5

NEWS
NIGHT OF NIGHTS
THE BEST OF THE BEST IN AUSTRALIAN HOTELS WERE ON SHOW LAST
YEAR AT THE PRESTIGIOUS AUSTRALIAN HOTELS ASSOCIATION (AHA)
NATIONAL AWARDS FOR EXCELLENCE.
More than 650 industry stars and guests hailing
from all areas of the country’s hospitality scene
gathered for the annual awards at Australia’s
most beloved cricket pitch – Adelaide Oval.
While the iconic location is usually reserved for
outstanding athletes and performers, it was
hospitality’s finest that was on show on the
evening of 27 November 2023.
In a particularly appropriate dress code for the
unique venue, visitors were prompted to ‘wear
their whites’ while indulging in an amazing
array of food and beverages as guests
celebrated the 263 operations nominated
across 49 categories.
The event was hosted by Australian entertainer
Tim Campbell, with singer Chris Sebastian
as the featured act. Presenters on the night
included AHA National CEO Stephen Ferguson
and a host of esteemed industry partners.
Each of the businesses that received trophies
on the night represented the best of the
national industry and continue to provide
thousands of jobs, facilities and hospitality
experiences while leading the way in
innovation, inspiration, staffing and design.
As such, Overall Hotel of the Year -
Metropolitan was awarded to Cremorne Hotel
in Unley, South Australia, with the Overall Hotel
of the Year - Regional going to Grovedale
Hotel in Victoria and finally the Overall Hotel
of the Year - Accommodation Division being
bestowed upon Queensland’s very own, The
Langham Gold Coast.
A huge congratulations to the following
Queensland pubs, hotels and operations that
took out the win for their respective fields
while representing our state’s magnificent
commitment to hospitality excellence on the
national stage:
• Burleigh Town Hotel
Best Sporting Entertainment Venue
• Sandstone Point Hotel
Best Entertainment Venue (Hall of Fame)
• Eatons Hill Hotel
Best Retail Liquor Outlet
• The Langham Gold Coast
Best Suite/Apartment Hotel
• Comiskey Group
Best Hotel Group Operator

NEWS
We also commend the Queensland venues
that were nominated as finalists for some of
the most prestigious awards on the night,
such as The Rix Hotel for Overall Hotel of the
Year - Regional and The Prince Consort Hotel
for Overall Hotel of the Year - Metropolitan.
Another particular highlight of the awards gala
was the induction of the Farquhar brothers,
who you might recognise as the legends
behind The Caxton Hotel in Queensland, into
the prestigious Diageo Johnnie Walker Hall
of Fame. This honour is granted to the men,
women and families who, whilst pursuing their
own commercial objectives, have significantly
contributed to the advancement of the industry
and provided exceptional service to their
community.
AHA national president, David Canny, said the
national awards are a high-level clash between
venues that have won top awards in their
home states and territories this year.
“These finalists prove nothing compares to
the atmosphere, noise and sheer joy of being
out in a lively pub full of good people, good
food and great drinks. But our hotels are also
so much more. They are a part of our social
fabric, a constant in a world of change and a
real-world place for connection in increasingly
online-focused and isolated communities.
“I thank our members who travelled from
across the country to celebrate our finalists,
our fearless operators, investors, risk takers
and industry visionaries. They have been
recognised at the state level and the beauty
of the AHA family is that they are now on the
national stage.
“We came together as one, from every
corner of this country, to celebrate what
operators do day in and day out. Venues are
so proud of their staff, their facilities and the
experiences they offer and are here because
they are valued, respected and vital to the
success of hospitality in this country.
“Our industry and its hard-working people
have never been more appreciated by the
communities we serve, and we all should be
proud of that. My congratulations to all the
finalists, and particularly the winners,”
he said.
QHA REVIEW | 7

NEWS
SHAKING IT UP
BASED ON THE BACARDI COCKTAIL TRENDS REPORT, INNOVATIVE
BLENDING, NOTES OF NATURE, ESCAPISM ELIXIRS AND MORE ARE
SHAPING THE WAY THAT CONSUMERS DRINK IN 2024.
QHA REVIEW | 8
Bacardi Limited, the world’s largest privately held
international spirits company, has released its fifth
annual Bacardi Cocktail Trends Report, anticipating
the key trends that will redefine cocktail culture and
the spirits business in 2024. Global vice president of
strategy, insights and analytics at Bacardi, Brenda
Fiala, said in 2024, people are looking to settle into the
unsettled and welcome tastes of optimism.
“In this landscape, people are reshaping cocktail
culture, infusing it with fresh perspectives and finding
memorable experiences back at the bar with friends.
“From redefining moderate drinking to a surge in
sustainable attitudes, Bacardi is at the forefront,
championing a world where people-driven cocktail
culture thrives through innovation, experimentation and
overall better moments,” she said.
The report was created in collaboration with strategic
foresight consultancy, The Future Laboratory (TFL),
and draws on insights from Bacardi-led and external
research in addition to interviews with bartenders
and insights from TFL to share the themes that are
transforming flavour preferences, drink formats and
cocktail experiences this year.
Co-founder of The Future Laboratory, Martin
Raymond, said the widespread upheaval of the last
few years has rewritten the rules of collaboration and
community, with 2023 representing the beginning
of mass technological, societal, cultural and
organisational transformation.
“Believe it or not, we’re on the cusp of a new cycle of
mass flourishing and innovation,” he said.
According to the Bacardi Cocktail Trends Report,
the macro-trends defining spirit sipping in 2024 are
as follows:
Limited libations
Next-gen drinkers are embracing a ‘less but better’
approach, continuing to support the ongoing
premiumisation era for key spirits, liquors and NoLo
(alcohol-free and low-alcohol) categories. With
a conscious approach to the economic climate,
consumers are seeking small luxuries and looking to
elevated lifestyle products as must-have pieces.
This quality-focused shift transforms spirits into
coveted collector’s items, with forward-thinking
brands enhancing limited-edition bottles through
crafted storytelling. Simultaneously, the NoLo category

continues to evolve, embodying ‘The Sipping
Spectrum,’ where moderation is synonymous
with choice, quality, flavour and social
connections. IWSR research illustrates this
flexible future in action, reporting that almost
half of NoLo consumers choose NoLo options
on certain occasions and full strength on
others.
Innovative ageing and blending
2024 will usher in an era of innovation for
dark, aged spirits, with brands embracing
unique ageing methods and novel flavour
combinations. Distillers are venturing into
uncharted territory, discovering new sources of
innovation in this expanding category. Bold and
unexpected pairings continue to lead, whereas
regional experimentation yields spicy, fruity and
zesty profiles in innovative formats.
While enjoyers of dark, aged spirits are
diversifying their palates, rum-based cocktails
are continuing to grow in popularity. Tequila
was unanimously ranked as the number one
premiumisation category, with Mezcal named
as the next to premiumise, as indicated by the
Bacardi Global Consumer Survey 2023.
Escapism elixirs
Cocktail culture is transporting consumers
across destinations, countries and even
eras as classic spritzes and ornate sips help
to recreate nostalgic, convivial moments yearround.
In 2024, the link between drinks and
destinations will deepen, with classic cocktails
and European flavours whisking drinkers from
the beach to the bar.
This evolution isn’t just about where but also
when consumers enjoy drinks. As for letting
loose, non-traditional venues are on the rise,
with Bacardi research indicating a shift away
from nightclubs to festivals as the new hub
for revelry.
Notes of nature
In the coming year, consumers will reframe
their relationship to the natural world, impacting
where they spend their time, the brands they
support and what they consume. With a
resurgence in next-gen outdoor activities and
a growing emphasis on sustainability, drink
brands are redefining their connection to the
environment through intentional ingredients and
eco-friendly practices.
In the drinks world, 2024 will see brands and
bartenders take a holistic approach to nature
and its flavours by harnessing sustainably
sourced aromatics, florals, botanicals and oils
to create cocktail experiences uniquely rooted
in nature.
Tech-enhanced tastes
Digital advancements are inciting change in
what, where and how drinks are enjoyed,
providing all-new routes to personalisation,
brand experience and community. As
consumers increasingly seek personalised
brand interactions, AI is introducing exciting
opportunities for tailored cocktail experiences,
accessible anytime and anywhere.
For the drinks industry, AI’s evolution will create
all-new paths to experimentation and discovery,
with brand innovators using the technology as
a tool to bring consumers closer to branded
cocktails and experiences, regardless of their
location. While eight in 10 younger consumers
across select markets are looking to explore
AI recommendations, they are adamant about
maintaining the emotional connection and artistic
finesse that only bartenders can provide.
QHA REVIEW | 9

NEWS
CALM AFTER THE STORM
HOTELS WELCOME RECOVERY PACKAGE FOR
FAR NORTH QUEENSLAND.
QHA REVIEW | 10
The nation’s peak accommodation body,
Accommodation Australia, has welcomed a
Federal and Queensland State government
initiative designed to drive tourism back into Far
North Queensland.
Discounted airfares and accommodation are
part of the $5 million recovery package set
to entice visitors back to Cairns and support
tourism operators impacted by Tropical
Cyclone Jasper and recent flooding.
Accommodation Australia CEO, Michael
Johnson, said cancellations throughout
December were extensive with occupancies
dropping from mid-70% down to 30%,
impacting millions of dollars of revenue decline
on the industry.
“Far North Queensland has taken a blow in
recent years with the pandemic and destructive
weather events, but Cairns and the surrounding
areas are ready to welcome back tourists and
this package is great news for the area.”
“All tourism operators are back operating daily
on the reef and with discounted airfares and
accommodation. There is no better time to go
and experience this stunning location and what
it has to offer,” he said.

20 & 21 MARCH 2024
REGISTER NOW
AHGEXPO.COM

ROOM KEY
GUEST:
Madame D.
QHA
TOP SECRET
awards for excellence
2024 WINNERS
3 JUNE 2024
Be ready to
CELEBRATE
in style
The QHA Awards for Excellence
2024 nominations are open!
The QHA Awards for Excellence program
provides members the opportunity to
showcase their venues and reward
their hard-working staff members on a
local, state and national level. For the
finalists and winners, it also brings
additional marketing, advertising and
media opportunities that are invaluable
to hotels, pubs and hospitality businesses.
With more than 45 different award
categories up for grabs expanding across
classic pubs, nightlife
venues and accommodation there is
something for every venue.
All state AHA branches work together to
align their award processes to ensure the
majority of the state awards are eligible
for national consideration. As part of
this process, there has been a change to
the fee structure which has streamlined
the process for accommodation properties
to nominate as they will no longer
be required to provide an overnight
voucher with their submission.
2024 NOMINATION FEES
$99 per award category, per
venue, capped at $396 per
venue regardless of how many
awards you nominate for.
Hotels nominating in the
following categories will
be invoiced to reimburse one
night’s accommodation in a
standard room, or a room
of your selection, plus
carparking, if required.
• Best Hotel/Pub Style
Accommodation
• Best Mid-Range
Accommodation
• Best Suite/Apartment
Hotel
• Best Superior
Accommodation
• Best Deluxe
Accommodation
For those still
unsure of the
process, you’ll
find more
information under
the FAQ tab on the
QHA website or
contact the QHA
events team on
(07) 3221 6999 for
further advice.
KEY DATES
4 February, midnight
Nominations close
(nominations received after this
time will not be accepted)
9 February to 28 March
Judging period
22 April
QHA REVIEW | 12
Finalists announced
22 April to 17 May
QHA Gala Presentation Dinner
ticket sales open
3 June
QHA Gala Presentation Dinner,
Brisbane Convention & Exhibition CentrE
25 November
AHA National Award Presentation
Brisbane

WE’RE RAISING THE GAME
AT THE 2024 AHG
4
Visit Stand 63 to talk TAB, explore MAX, and see what’s in
store across SKY for your pub in 2024.
IMAGINE WHAT YOU COULD BE BUYING INSTEAD.
For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

FEATURE
Pursuing
PARADISE
QHA REVIEW | 14
Hotels in Tropical North Queensland often set out with one
major goal in mind – to create an idyllic stay combining some
of the state’s most iconic and celebrated luxuries.

Sunny poolsides, coastal vistas, tropical bars and
a medley of activities often come to mind when we
think of Queensland’s internationally recognised
accommodation scene. These venues are a
fundamental part of our state’s culture and tourism,
and for that reason, there’s a whole lot that goes into
creating these slices of paradise.
The Novotel Cairns Oasis Resort (NCOR) is the
epitome of the Tropical North Queensland experience.
Operating under the Accor Group, the hotel is nestled
in the tourism capital of Australia, and as such, is
constantly updating its offerings to keep up with the
ever-changing nature of the industry.
Portfolio director of brand, marketing, digital and
communications for Accor, Suzy Raymer, said the
resort is known above all else as a beloved destination
for families, as it offers a tropical getaway with an
abundance of activities to keep children entertained
while they’re not exploring the surrounding area.
“NCOR boasts an ideal location, providing easy
access to the region’s most renowned attractions and
the nationally acclaimed dining experiences found in
the CBD and waterfront area. Guests can revel in the
region’s beauty while enjoying the resort’s abundant
amenities.
“Over 65% of our guests are families who delight at
our swim-up bar and walk-in beach pool, as both of
these unique offerings provide an authentic beach
resort ambience that sets NCOR apart. The beach
pool area has garnered rave reviews while also
boosting our revenue.
“The resort’s conference facilities also cater to the
needs of business travellers and event planners.
Equipped with modern amenities, NCOR includes
everything that organisers need to ensure a seamless
and productive event experience,” she said.
“The resort is known
above all else as a beloved
destination for families”
QHA REVIEW | 15

FEATURE
QHA REVIEW | 16
“It’s an ideal spot
for mum and dad to
relax by the pool or
sip a cocktail while
watching the children“
Even in the tourism utopia that is Tropical North
Queensland, travel patterns have continued to evolve,
especially after the unprecedented standstill of global
travel. In response to NCOR’s shifting customer base,
the hotel underwent an impressive transformation that
not only enhanced its pool area, but also introduced
Cairns’ first and only swim-up pool bar. This unique
refurbishment took place from October to December
2022, and had a particular focus on guest comfort.
In addition to creating an updated and visually
appealing outdoor area, Suzy said the exciting
development was put in place to set the venue apart
and give visitors every reason to choose NCOR as
their ultimate holiday retreat.
“The decision was also made based on the change
in market demand away from inbound international
travellers who don’t typically spend much time in
the resort to more ‘drop and flop’ local guests. By
listening to visitor feedback, we saw the desire for a
more modern and inviting space for relaxation and
entertainment.
“We were thrilled to introduce our swim-up pool bar, as
it’s a place where guests can unwind and savour their
favourite drinks while basking in the tropical ambience.
It’s an ideal spot for mum and dad to relax by the pool
or sip a cocktail while watching the children participate
in activities,” she said.
To further cater to the hotel’s newly expanded
domestic family market, NCOR also introduced the
Very Important Kids (VIK) program in 2020 with the aim
of creating memorable and whimsical experiences for
young guests.
The program offers a range of engaging activities
and amenities designed for children, such as water
games, sand castle competitions and movie nights –
all to ensure their stay is as enjoyable as the adult’s.
Suzy said in 2022 the resort introduced an exciting
addition to the VIK schedule called “Breakfast with the
Animals” which has become a favourite among guests
of all ages, but the excitement doesn’t stop there.
“We’ve also rolled out our Very Important Grown-ups
(VIG) program, where adults can indulge in exclusive
perks and experiences that cater to their desires,
adding an extra layer of relaxation and luxury to
their stay.
“Furthermore, we have recently expanded our
VIG schedule to include a range of engaging new
activities. Guests can now enjoy yoga sessions,
invigorating water Zumba classes and even watch
movies while floating in the pool during the hotter
months,” she said.

FEATURE
Since it was established in 1978, the resort has
had a knack for introducing fresh, relaxing and
fun experiences, especially after restorations were
completed in 2018, which led to the NCOR’s transition
from a dated 90s hotel to a modern, colourful oasis.
This metamorphosis incorporated high ceilings, open
spaces and South Pacific themes while resulting in
the founding of Moku Bar and Grill – the resort’s iconic
tropical-themed restaurant inspired by South Pacific
Island and Western cuisine.
These summery additions were made to further
harmonise the building with the coastal vibe of the
surrounding area, as the hotel has the advantage
of being just a three-minute walk from the heart of
Cairns. Suzy said this prime location makes NCOR an
ideal base for visitors looking to explore the tropical
natural wonders of Queensland.
“Our resort enjoys an enviable location in close
proximity to the Cairn’s Aquarium, CBD and
picturesque waterfront, which gives visitors easy
access to the breathtaking Cairns Esplanade. This
strategic positioning offers numerous benefits to
guests staying at the resort.
“We are also right next door to a wide array of shops,
restaurants and entertainment venues, so visitors can
easily explore the vibrant urban scene of the region.
Our central location and waterfront proximity offers
guests the best of both worlds – the convenience
of urban amenities and the tranquillity of a coastal
retreat,” she said.
With such a deep-rooted history in Cairns, NCOR has
an active and all-encompassing approach when it
comes to supporting its community. Since the area’s
increased employment over the past few years, not
only has the resort participated in career events at
various schools and facilitated site visits for TAFE
students, but it has also created plenty of
work placement opportunities
across the region.
QHA REVIEW | 17

FEATURE
In an initiative that the hotel is especially
equipped for, Suzy said they also work closely
with Ruth’s Women Shelter and provide support
to victims of domestic violence with toiletries,
food items, fundraising money and furnishings.
“Last year we secured $5,000 from our Accor
Heartist Fund to contribute to the renovation of
the kitchen at Ruth’s. The kitchen is an integral
part of settling into displaced accommodation,
as it allows families a sense of normalcy with the
opportunity to cook their own meals.
“In March 2023, we also donated our remaining
single-use amenities in addition to 30 packs
of sanitising and cleaning wipes, hundreds of
shampoo, conditioner, hand lotion and soap
bottles, plenty of sheets and five of our
sofa beds.
“We have also collaborated with VPG to provide
tours of the resort for groups of job seekers
and have hosted groups of participants from
Project BOOYAH – a police youth leadership
and mentoring program. These initiatives have
strengthened our community relations as well as
contributed to the vocational development of job
seekers and community members,” she said.
As NCOR is neatly positioned amongst some of
the greatest natural wonders in the country, such
as the Great Barrier Reef, the Daintree Rainforest
and the Atherton Tablelands, the hotel is also
taking significant strides to implement ecofriendly
practices.
Suzy said they are currently working with
Ecotourism Australia to achieve sustainability
certification, which will underscore the venue’s
dedication to preserving the natural beauty of
the region while offering a memorable vacation
experience for their guests.
“We’ve observed a growing trend where
guests are increasingly making choices with
sustainability in mind. Our hotel team is
continually adapting and gaining insights on how
best to embrace the sustainability journey while
working closely with Ecotourism Australia.
QHA REVIEW | 18

FEATURE
“Guests are in search of much
more than a mere place to rest –
they crave an experience.”
“Additionally, we now offer a ‘Welcome to Country’
every Wednesday that acknowledges tradition and
serves as a constant reminder that our daily lives are
intertwined with the rich heritage of Aboriginal and
Torres Strait Islander peoples.
“This is a gesture of appreciation and a demonstration
of our commitment to embracing and preserving their
environmental and cultural legacy,” she said.
Even in one of the most reliable tourism destinations
in the country, the hospitality industry is anything
but monotonous. Like many venues in Queensland,
NCOR’s business remains consistent during
unpredictable times thanks to its ability to adapt,
innovate and, most importantly, provide its guests with
fun, relaxing and one-of-a-kind experiences.
Suzy said the hotel continues to perform strongly,
especially within its food and beverage outlets, and
that it is only going to get better with the gradual but
noticeable increase in global tourism.
“With the rise in international travel, guest service
expectations can become more diverse and fluid.
Allowing the team the flexibility to adapt and go
beyond these expectations is crucial.
“Guests are in search of much more than a mere place
to rest – they crave an experience. That’s precisely why
we’ve implemented a diverse array of complimentary
activities.
“Additionally, we fully immerse our guests in the
tropical ambience across all our dining and beverage
establishments, from the delightful morning breakfast
to a refreshing cocktail by the beach,” she said.
QHA REVIEW | 19

ATTORNEY-GENERAL
The Honourable Yvette D’Ath MP
THE BEST YEAR SO FAR
QHA REVIEW | 20
The summer break is now over and we start 2024
like every other year – energised and full of optimism.
I hope it was a prosperous summer period for your
workplace and you all had the opportunity to spend time
to celebrate the festive season with family and friends,
because I think this year will be a big one.
More on that soon.
It’s also a time to reflect and acknowledge that for
many Queenslanders, the past month or so has been
particularly difficult following a series of dreadful weather
events. Cyclone Jasper hit the Far North hard and wild
weather ripped through parts of the state like the Gold
Coast and Scenic Rim.
While we’ve come to expect this in Queensland over
the summer months, it doesn’t make it any easier for
those left to rebuild. All levels of government have come
together to help, offering financial and clean-up support,
but it’s local communities which drive the recovery.
Hotels and pubs are often at the centre of that recovery,
whether it be through fundraising or even providing
refuge for those who need a moment to recharge before
heading back out to clean up the devastation. You make
a difference in so many ways to so many people. If you
are a small business owner yourself and affected by the
storms, there are Queensland Government grants of up
to $50,000 available, so be sure to check them out.
On top of that, we still have cost of living pressures
hanging over us in 2024. Interest rates, food and fuel
prices just to name a few are all rising, and we can
only hope the pressure begins to ease as the year
progresses. The Queensland government is providing
relief in many areas including power bills, free kindy and
a freeze on registration, so if you need support, make
sure you reach out for help, because it is available.
So why then is 2024 going to be a big year? Well for
starters it’s an Olympics year! Our best athletes will be
jetting off to Paris in July to represent Australia on the
world stage for an event in which we always punch
above our weight.
Our top cricketers will contest the Men’s and Women’s
T20 World Cups. The men in June in the West Indies
and United States, and the women in September and
October in Bangladesh. Fun fact: our women’s team
has won six of the eight T20 World Cups. We also have
Euro 2024 for the soccer, I mean football, fans and the
America’s Cup, which is unrecognisable now compared
to the 12-metre yachts we watched race in the 80s.
In Rugby League the NRL is taking the game to the
United States. The Broncos will join the Roosters, the
Rabbitohs and the Sea Eagles in Las Vegas for the
season opener. I’m sure it will be a huge success, just
like the mighty Dolphins in their second season. I won’t
feel bad when the Phins beat the Broncos, and I won’t
be too kind to my southern friends and colleagues when
Queensland takes the State of Origin… again.
The other big events we’ll all be engaged in this year
are the local elections in March and a state election
in October. They’re both contests where the prize
isn’t a trophy or a ring, but the honour of representing
Queenslanders and their best interests. That’s a prize
worth winning.
Whatever may come, let’s come together and make
2024 the best year so far.

Victoria Thomson OLGR
FORGET THE BET, ENJOY THE GAME
Gambling and sport have become so entwined in
Australian society it can be hard to separate the two.
Additionally, we are all constantly bombarded by
advertising, signage and online promotions which make
betting seem like a fun social activity that goes hand in
hand with being a sports fan.
In 2022, the Australian gambling industry spent more
than $300 million on advertisements tempting us to bet
on sport.
The strong association between betting and watching
sport is especially prevalent among children and young
people.
Recent research found more than half of young
Queenslander respondents aged 14 to 25 felt that
betting on sport is part of Queensland’s culture.
Research also shows us that young people who have
positive perceptions of gambling are more likely to
experience harm from gambling later in life.
In reality, gambling carries serious risks and the harm
from gambling can have lifelong consequences for you,
your friends and family.
Consider these facts:
• the more you gamble the more likely you are to
experience negative consequences.
• one in five adults who suffer serious harm from
gambling began before they turned 18
• young people are particularly at-risk of harm from
sports betting, they could even experience gambling
harm before they reach their 20s
OLGR’s new sports betting harm awareness campaign
challenges the normalisation of gambling in sport by
encouraging Queenslanders to forget the bet and
enjoy the game.
For the campaign we have partnered with Queensland
Cricket and the Brisbane Heat men’s and women’s
Big Bash League teams to remind Queenslanders of
everything there is to love about sport, without focusing
on the odds.
It’s about emphasising all the other reasons we watch
and enjoy sport — for the excitement, the roar of the
crowd, the thrill of victory and the fun you have with
friends watching your favourite athletes in action.
Importantly, the campaign also provides an opportunity
for adults to start a conversation with young people
about the risks of gambling and educating young
Queenslanders about safer betting strategies and the
support available for people experiencing
gambling harm.
The campaign has been rolling out across social media
and digital channels this summer. Please don’t hesitate
to get in touch if you would like more information or are
interested in helping to share our messages.
To find out more, including tips on how to get back to
enjoying the sports you love without being distracted by
the bet, visit www.qld.gov.au/forgetthebet.
If you, a friend or family member needs free and
confidential support, contact Gambling Help
Queensland on 1800 858 858 or visit
www.gamblinghelpqld.org.au.
QHA REVIEW | 21

SUPERANNUATION
HOSTPLUS IS AN AWARD-WINNING SUPER FUND
We’re thrilled to share that Hostplus has been named
Money magazine’s Best Super Fund for 2024 1 .
What does that mean for our members? Hostplus is
a top-performing super fund 2 that puts members first.
Judged on strong performance, good value and an
ongoing focus on members, we’re proud to be a super
fund that delivers on all three fronts.
The benefits of being with us
Take a look at how we’re striving to help our members
have a future they’ve worked hard for.
Consistently strong returns
We measure our success by what we deliver for our
members. As well as winning Money magazine’s Best
Super Fund for 2024 1 , Hostplus’ default Balanced
(MySuper) option, where most of our members invest,
is a top performer over the long term. In fact, it’s
ranked the number one option over rolling 10 and
20-year periods². See our investment performance at
hostplus.com.au/performance.
A low admin fee 3
One of the lowest admin fees out of any MySuper
product means more of our members’ money is
invested in their future. Every dollar our members save
goes a long way to helping them achieve a future full
of positivity. That’s why we aim to keep our fees and
costs as low as possible. You can find out about our
fees by visiting hostplus.com.au/fees.
A wide range of investment choices
While our Balanced option is designed for members
who prefer to leave investment decisions to us, we
offer a range of investment options for members
who want more control over their super. They can
choose from pre-mixed and single sector options, a
direct investment option called Choiceplus and more.
Members can mix and match options to suit their
investment risk profiles and financial objectives. Take a
look at our range of investments at hostplus.com.au/
investments.
QHA REVIEW | 22
Disclaimers
Past performance is not a reliable indicator of future performance. Awards and ratings are only one factor to be taken into account when choosing a super
fund. General advice only. Consider the relevant Hostplus PDS and TMD at hostplus.com.au and your objectives, financial situation and needs, which have not
been accounted for. Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 trustee for Hostplus Superannuation Fund, ABN 68 657 495 890.
1. Best Super Fund 2024 is awarded by Money magazine. Visit moneymag.com.au for awards criteria. Awards and ratings are only one factor to consider
when choosing a super fund.
2. SuperRatings Fund Crediting Rate Survey – SR50 Balanced (60-76) Index for October 2023.
3. Source: SuperRatings fee data for public offer MySuper products extracted from SMART 2.0 platform on 9 August 2023. Comparison is based on the
total administration fees and costs assuming a $50k account balance. Other fees and costs apply. Refer to the PDS for more information.
4. Hostplus insurance cover is provided by MetLife Insurance Limited (MetLife) ABN 75 004 274 882, AFSL 238096 (insurer). Group Life (Death and Total
and Permanent Disablement) Insurance Policy to former Maritime members is issued by MLC Limited ABN 90 000 000 402 AFS Licence Number
230694 (the Company) Host-Plus Pty Limited ABN 79 008 634 704.
5. Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice
to members of Hostplus. Advice is provided by Hostplus financial planners who are Authorised Representatives of IFS. Fees may apply for personal
financial advice; for further information about the cost of personal advice, you can speak with your Hostplus financial planner or visit our website www.
hostplus.com.au. Information to help you decide whether you want to use personal financial advice services being offered is set out in the relevant IFS
Financial Services Guide, a copy of which is available from your Hostplus financial planner. Hostplus has engaged Link Advice Pty Ltd ABN 36 105 811
836, ASFL 258145 to facilitate the provision of limited personal financial advice to members of Hostplus via the web-based product SuperAdviser.

MARCH CALENDAR 2024
QUEENSLAND HOTELS ASSOCIATION
RTO 30826
RMLV Virtual Classroom (online)
Tuesday 5 th
Thursday 7 th
Tuesday 11 th
Thursday 14 th
Tuesday 19 th
Thursday 21 st
Thursday 28 th
Socially responsible investment options
Members can choose investments that align with their
personal values. Our Socially Responsible Investment
(SRI) options seek to reduce exposure to industries like
fossil fuels and companies that breach human rights
or labour rights standards. Find out more at hostplus.
com.au/SRI.
Customisable insurance options 4
Having the right insurance in place can give you peace
of mind that you and your loved ones are protected
should something bad happen. And because
everyone’s different, our insurance options can be
customised to suit each stage in our members’ lives.
Hostplus members may receive default Death and
Total & Permanent Disability (TPD) insurance when
they join us as a super member, without the need
for medical checks or lengthy paperwork (subject to
eligibility). We also offer specific life events insurance
and premium-free parental leave cover help to protect
members during life’s big changes.
Visit hostplus.com.au/insurance for more information.
Tailored advice and financial planning 5
Whether our members want general advice or
comprehensive financial planning, we’re here to
help. Our superannuation advisers and financial
planners can support our members set and meet
their retirement goals. Members can choose the
convenience of a phone appointment, opt for a more
personal approach with a face-to-face consultation,
or DIY with our online advice tool. Take a look at our
service offering at hostplus.com.au/financial-planning.
24/7 access
Hostplus members can access their account anywhere
and anytime through our Member Online portal and
mobile app. They can check their account balance,
review the payments they’ve received, update their
details, change investment options, review their
insurance and make extra contributions.
Hostplus is a proud industry fund
As an Industry SuperFund, we’re run only to benefit
our members. Unlike bank-owned and other
retail funds, profits go back to our members, not
shareholders. Our purpose at Hostplus is simple: to
help our members on their journey towards a more
secure financial future. That’s a plus.
Find out more about our winning team
at hostplus.com.
Member Price $395.00 / Non-Members $495.00
GNT/CLO classroom Based
RMLV classroom Based
CAIRNS Wednesday 13 th March BRISBANE Monday 25 th March
Member Price $395.00 / Non-Members $495.00
CAIRNS Tuesday 12 th March
Hotel Management Skills
Gaming Courses Virtual Classroom (online)
GAMING NOMINEE TRAINING
Tuesday 4 th March
Member Price $395.00
Non-Members $495.00
COURSE 25 th - 26 th March
CUSTOMER LIAISON OFFICER
Tuesday 4 th March
Member Price $70.00 /
Non-Members $90.00
*RMLV/GNT Video Connect (Online) courses will be added as required
BOOK TRAINING NOW
Call 07 3221 6999 visit training.qha.org.au or email: training@qha.org.au

INSIGHTS
TO LEAVE
A MARK
QHA REVIEW | 24
IN AN INDUSTRY AS DYNAMIC AS HOSPITALITY,
FEW THINGS REMAIN CONSTANT. HOWEVER,
THE PROCURING OF FRESH, LOCALLY SOURCED
PRODUCE AND THE CULTIVATION OF A UNIQUE,
RELAXING ENVIRONMENT WILL FOREVER BE ONE
OF THE BEST WAYS TO CREATE A MEMORABLE
EXPERIENCE FOR GUESTS.
As a perfect example of a venue that excels at the
simplistic aspects that make Queensland’s hospitality
industry so great, The Watermark is a welcoming place
with a curated emphasis on quality customer service,
cuisine and atmosphere.
As its name suggests, The Watermark is neatly
placed right in the centre of Townsville’s beloved
seaside precinct, The Strand, and blends in perfectly
with the region’s bustling township and coastal,
breezy surrounds.

INSIGHTS
Director and manager of the venue, Bart Furst, said
the Kickon Group has invested the last 15 months
into the bar and restaurant with a particular focus on
freshening it up while keeping what makes it special to
the people of Townsville.
“The Watermark is known for its warm atmosphere
and fresh seafood, and aims to celebrate the best of
North Queensland. The building’s unique design takes
full advantage of its breathtaking location, and provides
an ideal setting for various dining experiences, from
breakfast, lunch and dinner to watching your favourite
team in a sports bar environment.
“Atmosphere is of huge importance at The Watermark,
as it is at all of Kickon Group’s venues. We want to
be that place where you go to celebrate life’s special
occasions and moments, so creating an atmosphere
that facilitates those memories is something we really
focus on, whether that requires staff training, amazing
food specials or live entertainment.
QHA REVIEW | 25

INSIGHTS
QHA REVIEW | 26
“NEARLY ALL OF THE PEOPLE IN
TOWNSVILLE HAVE CELEBRATED AT THE
WATERMARK AT SOME POINT IN TIME, SO
IT’S SPECIAL TO THEM FOR THAT REASON”
“Nearly all of the people in Townsville have celebrated
at The Watermark at some point in time, so it’s special
to them for that reason,” he said.
After opening as a fine dining restaurant in 2012,
the venue has since transformed to imitate the more
casual and relaxed vibe of Townsville. This atmosphere
was further entwined with The Watermark’s identity
after the Kickon Group acquired the bar and restaurant
in 2022, which also marked the esteemed hospitality
group’s expansion into North Queensland.
Above all else, The Watermark is committed to
delivering an outstanding menu, which includes both
contemporary seafood dishes in addition to more
classic Aussie favourites. Bart said that the venue’s
specific focus on fresh seafood, local produce and
premium meat makes it stand out against the rest.
“Having my younger brother, Jake Furst, as culinary
director for the Kickon Group means that our local
team gets the support to use local suppliers, from
Ingham Road Seafood to Simon George & Sons and
JBS Foods Australia.
“Mark and his team at Ingham Road Seafood source
some of the best seafood North Queensland has to
offer. They can just about give us the name of the crew

and the boat that our catch of the day came from,
which is pretty special,” he said.
Settled right next to The Watermark’s signature
restaurant is The Mark – a chill-out spot and sports
bar which has seen its fair share of celebrations,
nibbles, cocktails and of course, thanks to its
massive television screen, footy finals.
Bart said along with their restaurant and beach
bar, the venue also provides gaming facilities, as
it’s important to offer a wide range of entertainment
options that cater to everyone from all walks of life.
“We’re lucky in that the design of the building
allows us to facilitate each offering in its own
distinctive space, allowing people to truly choose
the experience they want from The Watermark.
“I don’t think having a sports bar is critical to the
success of modern venues, as it really comes
down to what the offering is.
“For us, we want to be that place where you
can celebrate life, and for a lot of people that
includes seeing their favourite team win. So for The
Watermark, it is a really important part of what we
do,” he said.
QHA REVIEW | 27

INSIGHTS
QHA REVIEW | 28
After a thriving holiday period hosting a variety of
Christmas and New Year celebrations, The Watermark
isn’t planning on slowing down anytime soon. In
addition to being a serene place to grab a drink
and watch the summer cricket season with mates,
the venue hosts lively events such as Sundown
Socials, Paws & Pints and Australian Defence Force
Breakfasts.
As a cornerstone of their community in Townsville, Bart
said they also take great pride in sponsoring
local sporting clubs such as the Hermit Park Tigers
AFL Club.
“In saying that, it’s actually the small clubs and groups
who frequent us for their meetings in addition to the
people who just need a voucher to help boost their
local raffle that really fills our cup.
“My wife and two kids moved to Townsville from Albury
Wodonga to be part of this community, and everyone
here is so very welcoming,” he said.
With their incredible customer service, cuisine and
atmosphere working in perfect tandem, Bart said the
whole team at The Watermark is extremely proud of
the culture they have built after just a few years.
“It was so good to see Tarlochan Singh as a finalist
in the QHA Awards for Excellence’s Front of House
Employee of the Year - General Division category.
The whole town got behind him and he really was the
embodiment of the exceptional service that we strive
to achieve.
“We are a values-led business, so our purpose is to
create an environment that our people feel proud of
and that inspires them to deliver amazing experiences.
It’s a lens that we look through when we make any
decisions that affect The Watermark,”
he said.

ACCOMMODATION with Tom Fitzgerald
2024 FOCUS – WHAT’S IN STORE?
QHA REVIEW | 30
Following the momentum of continued recovery efforts
post Covid19, the 2024 outlook is classed as the year
to bring visitor levels and economic performance back
to pre-pandemic levels.
International visitors are expected to return to Australia
more quickly than previously predicted, according
to Tourism Research Australia’s latest forecasts. The
Tourism Forecasts for Australia: 2023 to 2028 report
outlines a stronger growth for international arrivals than
last year’s forecasts.
Australia is predicted to welcome:
• 9.3 million international visitors in 2024, reaching
98% of pre-pandemic levels
• 10.2 million in 2025, surpassing pre-pandemic
levels and setting a new record
• 12.1 million in 2028, an increase of 4.8 million or
65% on this year
The report also forecasts record spending across
Australia’s tourism and travel industry, which delivers
benefits for accommodation, experience and event
providers, hospitality, transport and retail. Taking a
high-level glance over what’s to come in 2024 for
Queensland accommodation stakeholders, there’s a
strong level of activity which should directly or indirectly
impact hotel average daily rate, revenue per available
room and occupancy levels.
Aviation development
International tourism was yet to fully recover last
year. This is expected to abate in 2024 with various
aviation routes being introduced in 2023 that will have
significant impacts in regions such as:
Cairns
Cairns and Singapore flights are restored to prepandemic
rates. There are also talks with Qatar
Airways for aviation development.
Brisbane
New and increased routes have begun incorporating
the Solomon Islands, Wellington, San Francisco, Tokyo
(Narita), Shanghai, Guangzhou, Los Angeles and
Vietnam.
Sunshine Coast and Gold Coast
AirAsia X is recommencing Auckland to Gold Coast
flights. Bonza is also still operating extensive regional
domestic networks, including key hubs on the
Sunshine Coast and Gold Coast.
Attractions and hotel openings
Queensland is set for a busy year of hotel openings in
2024. This year will see the highly anticipated staged
unveiling of the $3.6 billion Queen’s Wharf Brisbane
development which will take place in April and bring life
to the world-class integrated resort.
The staged opening will include The Star Grand
branding a new five-star riverfront hotel comprising of
340 luxury rooms, three stunning pools on the resort’s
Leisure Deck, an open-air oasis which delivers two
football fields of public space and The Star Brisbane’s
striking showpiece Sky Deck – a 250 metre rooftop
runway of restaurants and bars floating above the
Brisbane River.
Business events can be held in Brisbane’s largest hotel
ballroom, the Event Centre at The Star Brisbane, which
has the capacity to host 2,000 guests.

Tom Fitzgerald ACCOMMODATION
In the inner-northern Brisbane suburb of Spring Hill,
The Hilton Garden Inn will open in late 2024. In a
first for Australia, EVT’s youth-oriented brand, LyLo
Brisbane, will also open in early 2024.
After a $30-million refurbishment, the former Novotel
Brisbane on Creek Street in the CBD opened in
December last year as the 296-room Amora Brisbane.
Complete with a Cottee Parker design, the hotel is
aimed at positioning the family-owned property as a
five-star.
In Far North Queensland, Townsville has also
welcomed a new luxury hotel. With Coral Sea views,
132 suites, a rooftop pool and bar, two restaurants
and a day spa, Ardo is the latest addition to the
tourism portfolio of Morris Group, which includes sister
property The Ville Resort-Casino located next door on
the Townsville Breakwater. Under the group’s Northern
Escape Collection is also Orpheus Island Lodge,
Mount Mulligan Lodge and Beechmont Estate.
Additionally, Mondrian Gold Coast will finally swing
open its doors and bring a lively, creative style of stay
to Burleigh Heads.
Some notable new attractions we will see this year
include the life-sized immersion into the world of
Australia’s favourite Blue Heeler, Bluey’s World, which
is set to come to Brisbane in 2024 via BBC studios.
Visitors can venture through life-size versions of Bluey’s
bedroom, kitchen and backyard while interactive play
and soundscapes inspired by the cartoon will bring
travellers into the TV show.
Village Roadshow is also aiming to offer new
attractions for thrill seekers, with the final touches on
The Flash Speed Force expected to be finished for
Easter. The opening of the ride is followed next year
by the unveiling of a new $40 million Wizard of Oz
precinct, which is also a world first.
This new area will feature a 454-metre family-friendly
roller coaster, a yellow brick road and a boomerang
racer – all of which are expected to be open in time for
the Christmas school holidays.
Business and major events
Major events should continue to be strong drivers of
hotel demand and present good opportunities to yield.
From Crankworx Cairns, The Pacific Airshow on the
Gold Coast, NRL Magic Round and State of Origin to
Magic Millions, The Australian Academy of Cinema and
Television Awards on the Gold Coast, Birdsville Races,
Mount Isa Mines Rodeo and hopefully a repeat of 2023
with Queensland hosting the finals across the major
footy games, Queensland is fortunate to see several
blockbuster events return to its calendar in 2024
along with many arts and business events stimulating
demand.
High-profile concerts will also continue in 2024 with
CMC Rocks in Ipswich and international acts such
as P!NK, Blink-182, Queens of the Stone Age, The
Chemical Brothers, NOFX, The National, Simple Plan,
Macklemore, Iron Maiden and James Blunt all set to
play in Queensland.
A notable standout for business events is Tourism
Australia’s signature incentive showcase previously
known as Dreamtime coming to Tropical North
Queensland in 2024.
The event will now be called Australia Next with Cairns
announced as the host city in September.
Source acknowledgements:
When Flash, Wizard of Oz rides will open at Movie World
www.goldcoastbulletin.com.au/news/future-gold-coast/when-flash-wizardof-oz-rides-will-open-at-movie-world/news-story/9288ed9ca54a1737cd00
8aa017e9d18c
Singapore Airlines announces increase in flights to and from Australian
cities
www.abc.net.au/news/2023-08-08/singapore-airlines-australian-flight-networkannouncement/102701616
Cairns to host Dreamtime in 2024, renamed Australia Next –
Cairns/Gimuy, Queensland
www.meetingnewz.co.nz/component/k2/item/3397-cairns-to-hostdreamtime-in-2024-renamed-australia-next-cairns-gimuy-queensland
Business events planners to return to Australia in 2024,
with a new event name
www.tourism.australia.com/en/news-and-events/news-stories/businessevents-planners-to-return-to-australia-in-2024-with-a-new-event-name.html
Real-life Bluey tourist attraction coming to Brisbane in 2024
www.travelweekly.com.au/article/immersive-bluey-tourist-attraction-comingto-brisbane-in-2024/
Cairns, Gold Coast airports in talks with Qatar Airways as International
tourism rebounds - ABC News
www.abc.net.au/news/2023-09-14/cairns-gold-coast-qatar-airways-flights-amidgovernment-stoush/102839236
AirAsia X switches trans-Tasman flights from Sydney to Gold Coast –
Australian Aviation
www.australianaviation.com.au/2023/11/airasia-x-switches-trans-tasman-flightsfrom-sydney-to-gold-coast
QHA REVIEW | 31

FOCUS
JOURNEY
to
the
MEDITERRANEAN
ONE OF THE GREATEST THINGS ABOUT QUEENSLAND’S HOSPITALITY SCENE
IS THAT NO TWO VENUES ARE ALIKE. IT’S THIS DIVERSITY THAT ALLOWS
OUR INDUSTRY TO NOT ONLY THRIVE, BUT ALSO BE ENRICHED BY DIFFERENT
TRADITIONS, TASTES, STYLES AND CULTURES.
QHA REVIEW | 32
In addition to seamlessly embodying the fusion of
a bar and restaurant, Byblos offers an authentic
Lebanese-inspired experience that could not be more
representative of our state’s natural desire to celebrate
and explore new genres of hospitality.
Byblos originated as the very first venue under the
Ghanem Group umbrella, and is named after a historic
destination in the Middle East recognised by historians
as the oldest continually inhabited city in the world.
Located on the riverside of Portside Wharf, the eatery
is aimed at passing along the spirit of adventure shown
by Phoenician sailors, who are also depicted in carvings
littered throughout the venue.
Owner of the Ghanem Group, Adonis Ghanem, said
it was this history that inspired Byblos’ evocative
atmosphere, which is heavily infused with Lebanese
charm.
“We pride ourselves on sharing the elegant cuisine and
culture of Lebanon while also combining contemporary
flair with classic Mediterranean recipes and techniques.
We adopt a holistic approach to hospitality, which allows
us to deliver a high-quality experience across various
avenues.
“When it comes to food, drinks, service and
atmosphere, we recognise the importance of being
diverse while catering to a wide audience. Our
commitment to providing a well-rounded experience
ensures that we appeal to a broad range of people.
“Our venue stands out in the industry due to the unique
combination of a stunning location, Lebanese-inspired
culinary offerings and an exceptional drink selection.
This attention to detail is present in everything we do,”
he said.

“...NAMED AFTER A HISTORIC DESTINATION
IN THE MIDDLE EAST RECOGNISED BY
HISTORIANS AS THE OLDEST CONTINUALLY
INHABITED CITY IN THE WORLD.”
After being immersed in the rich hospitality scene
of Brisbane from a young age, Adonis and Nehme
Ghanem inherited a deep understanding of the
industry and learnt quickly about the operational
intricacies of running a successful venue.
Motivated by their personal connection to Lebanese
culture, the brothers ventured into the restaurant
business in 2006, with Byblos marking the beginning
of their entrepreneurial journey. Adonis said the bar
and restaurant made its debut in Hamilton and has
remained a fixture in this prime location ever since.
“Byblos was rooted in the desire to create a venue
that blended the elements of a bar and a restaurant.
In an era where establishments typically leant towards
either a restaurant with a small bar or a bar with
limited dining, Byblos aimed to redefine this paradigm
by offering a space where both components could
independently shine.
“As trailblazers in this concept, Byblos became one
of the first establishments in Brisbane to successfully
integrate a vibrant bar scene with a high-quality
dining experience. Sixteen years later, it has not only
endured, but thrived.
QHA REVIEW | 33

QHA REVIEW | 34
FOCUS

Damian Steele
INDUSTRY ENGAGEMENT FOCUS
“The venue has certainly secured its status
as a cornerstone of Portside Wharf and has
recently entered into its third lease, which is
a testament to its enduring popularity and
ongoing innovation in the dynamic Brisbane
hospitality landscape,” he said.
One of the Byblos’ biggest drawcards is
its beautifully adorned lounge, bar and
restaurant area which transports visitors to a
bygone Mediterranean era thanks to its brass
finishings, silk curtains, exquisite chandeliers,
velvet lounges and floor-to-ceiling windows
overlooking the Brisbane River.
After a significant renovation in 2014, the
captivating design of Byblos was further
elevated to capture the essence of the
Mediterranean coastline. Adonis said
throughout the renovation, meticulous attention
was given to the choice of materials and design
elements which are all aimed at evoking the
charm and character of a Phoenician lounge.
“The lighting in the bar area stands out as
a prime example of this commitment to
unique craftsmanship, specifically our custom
chandeliers that were constructed in Brisbane
by a local designer. These bespoke pieces
were crafted from recycled materials sourced
from construction sites, adding a distinctly local
touch to the overall design.
“By combining traditional influences with
modern aesthetics and collaborating with
local artisans, we achieved a design that is
visually stunning and acts as a homage to its
Lebanese roots and the coastal beauty of the
Mediterranean.
“The use of recycled materials not only adds
a touch of eco-friendliness and sustainability,
but also reflects a commitment to innovation
in design, making the venue stand out as a
unique space,” he said.
These intricate features go hand in hand with
the multifaceted nature of the venue and its
ability to cater to a broad spectrum of events.
The outdoor riverside boardwalk is a favourite
space for functions, as it offers breathtaking
views of the CBD skyline and Moreton Bay.
Adonis said this scenic backdrop adds a
unique dimension to any event hosted at the
bar and restaurant while creating a memorable
atmosphere for guests.
“Our location by the water allows us to capitalise on
the river and offer outdoor seating that enhances the
overall tranquillity of the space. The bustling precinct
surrounding Byblos serves as a magnetic hub,
drawing in an assorted community eager to gather
at the waterfront.
“This vibrant mix includes both the broader
community and locals residing in the surrounding
apartments, creating a dynamic and inclusive
atmosphere that contributes to the unique charm of
our location,” he said.
Further complementing its picturesque location and
colourful identity, Byblos also has one of the most
extensive drink menus in the country. In addition to
offering a wide range of both new and old-world
wines, the venue’s eccentric cocktail list is updated
seasonally and features house-made syrups,
reductions and glazes.
“METICULOUS ATTENTION WAS GIVEN TO
THE CHOICE OF MATERIALS AND DESIGN
ELEMENTS WHICH ARE ALL AIMED AT
EVOKING THE CHARM AND CHARACTER OF
A PHOENICIAN LOUNGE.”
QHA REVIEW | 35

TRAINING FOCUS AND SAFETY RTO 30826
with Therese Kelly
Adonis said Byblos’ culinary offerings play one
of the most significant roles in catering to the
venue’s diverse customer base.
“The popularity of our Lebanese and
Mediterranean cuisine lies in its rich and
varied flavours, catering to a range of dietary
requirements. Guests leave not only full but
also satisfied with the delectable menu options.
“Complementing our culinary experience
is a beverage menu curated by a team of
experts. They continually innovate and excite
with an international and local wine selection
and expertly crafted cocktails, ensuring that
our patrons have a wide array of options
to enhance their overall dining and event
experience,” he said.
Looking ahead to 2024, Byblos is gearing up
for an exciting transformation. After a recent trip
to Lebanon, the directors and senior leadership
team of the Ghanem Group found inspiration
for the next chapter at Byblos, which is aimed
at elevating its concept in addition to its food
and beverage scene.
“In response to the growing number of
Levantine-inspired venues, we are reimagining
Byblos to reaffirm its status as a flagship
destination for the Ghanem Group.
“Watch this space for the unveiling of a
refreshed and invigorated Byblos, set to
captivate Brisbane with a renewed sense of
uniqueness and excellence,” Adonis said.
QHA REVIEW | 36

Hostplus is a top-performing super fund that puts members first.
That’s why we’re proud to have been named Money magazine’s Best Super
Fund 2024. Judged on strong performance, value for money, and an ongoing
focus on members, we’re thrilled to receive this recognition.
Compare Hostplus
Best Super Fund 2024 is awarded by Money magazine. Visit moneymag.com.au for awards criteria. Awards and ratings are only one factor to consider when
choosing a super fund. Past performance is not a reliable indicator of future performance. General advice only. Consider the relevant Hostplus PDS and TMD
at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted for. Issued by Host-Plus Pty Limited ABN 79 008 634 704,
AFSL 244392 as trustee for the Hostplus Superannuation Fund, ABN 68 657 495 890. HP2397

EMPLOYMENT RELATIONS with Sarah Swan
DISCRIMINATION, BULLYING AND
SEXUAL HARASSMENT TRAINING
Many employers will recognise that it is important
to have workplace policies that set expectations
for employees, particularly policies confirming that
discrimination, bullying and sexual harassment is not
tolerated in the workplace. It is also important to keep
in mind that whilst having workplace policies on these
matters is good, it is even better to also have regular
training on the content of these policies.
Here are four reasons why you should provide training
on bullying, sexual harassment and discrimination to
your employees.
Training can assist employers meet their positive
duty to eliminate unlawful behaviour from
occurring
Since 12 December 2023, employers have an
enforceable obligation to proactively prevent workplace
sexual harassment and sex-based discrimination.
The Sex Discrimination Act 1984 requires ‘persons
conducting a business or undertaking’ and ‘employers’
to take proactive action to prevent discrimination and
harm from occuring.
This new statutory obligation is known as the positive
duty.
To comply with the positive duty, the Australian Human
Rights Commission recommends, among other things,
educating employees and managers through training
to engage in safe, respectful and inclusive behaviour.
This type of training can be considered a mechanism
used by the employer to educate its employees.
Training can potentially reduce the risk of
vicarious liability for the actions of employees
done in the course of employment
Under the relevant state and federal anti-discrimination
legislation, an employer can potentially be legally
responsible for the actions of its employees, if an
employee is found to have discriminated or harassed
someone in connection with their employment. This
concept is known as vicarious liability.
Vicarious liability means that if an employee is found to
have discriminated or harassed someone in the course
of their employment, a potential complaint could be
made against both the individual employee and their
employer.
Importantly, the legislation provides a potential defence
to an employer being found vicariously liable for
discrimination and harassment. This defence is if an
employer can successfully prove on the balance of
probabilities that it took reasonable steps to prevent
its employees from doing the actions complained
of. What may constitute reasonable steps is not
specifically defined under legislation, but common
steps include: having an effective complaints/
investigation process, having relevant policies on
discrimination and harassment and providing training
on these policies.
QHA REVIEW | 38

Sarah Swan
EMPLOYMENT RELATIONS
Training can assist you to meet your work health
and safety obligations to your employees
In 2023, we saw the introduction of the Managing the
risk of psychosocial hazards at work Code of Practice
2022 (‘the Code’). The Code provides practical
guidance to Queensland employees on how they can
prevent harm from psychosocial hazards at work and
how to achieve compliance with the work health and
safety standards required under the Work, Health and
Safety Act 2011.
Bullying, harassment, discrimination and sexual
harassment are noted as psychosocial hazards under
the Code.
Providing training to your employees on these topics
is important because it can potentially reduce the
risk of discrimination, bullying and sexual harassment
occurring in the workplace, therefore reducing the risk
of a psychological hazard in the workplace. Training
can reduce this risk because employees are educated
on:
• what discrimination, bullying and sexual harassment
is defined as under the relevant legislation
• what responsibilities they have personally regarding
these concepts in addition to the employer
• what their expectations are in relation to these
concepts (for example, that it is not tolerated) and
what the employer’s policies say in relation to these
concepts
• what their expectations are if one of their colleagues
believes they are experiencing discrimination,
bullying and sexual harassment and how to
investigate any complaints raised
• how they do not have to go straight to an
external body to raise their complaint and that it
could potentially be resolved with the employer’s
assistance first
As such, this type of training could be considered part
of an employer’s repertoire for trying to ensure the
psychological safety of employees as far as reasonably
practicable.
Training could potentially reduce the risk
of psychological injuries and therefore also
potentially reduce the risk of WorkCover claims
As per reason number three, if an employer provides
training on bullying, harassment or discrimination,
this can potentially reduce the risk of an employee
sustaining a work-related psychological injury. A
reduced risk of work-related psychological injuries can
also potentially lead to a reduced risk of WorkCover
claims from employees.
Further information
Has this article convinced you to implement
discrimination, bullying and sexual harassment training
in your workplace? Why not have the QHA present
this training to your staff? The Employment Relations
department has a two-and-a-half-hour course module
on discrimination, bullying and sexual harassment
which it regularly presents in-house at hospitality
venues.
The training module cost for an in-house presentation
is $1,500 per organisation* at the QHA member rate or
$2,500 for non-members.
The Employment Relations department has an indepth
knowledge of discrimination, bullying and sexual
harassment legislation, and can tailor training to refer
to your specific workplace policies. We know the law in
this area can be confusing sometimes, so we explain
the concepts so that they are easier to understand for
your staff, and so that they can walk away from the
training clearly knowing their obligations in this area, as
well as how they can seek help if they are experiencing
any issues in relation to discrimination, bullying and
sexual harassment.
QHA members seeking more information or wishing
to discuss a specific employment relations matter are
encouraged to contact the Employment Relations
department for a confidential discussion by calling
07 3221 6999 or emailing er@qha.org.au
*Up to 20 attendees per session. Discounts apply
when more than one session is booked.
QHA REVIEW | 39

INDUSTRY ENGAGEMENT with Kelly-Anne Mott
RSVP TO 2024
QHA REVIEW | 40
As I’m sure that many of you can attest, the
relationships that are built between QHA members
and QHA partners and corporate members is critical
to the success of the association. We understand that
your time is valuable, which is why we work hard to
deliver a curated event program that brings together
members and partners with thought-provoking
presentations, business advice, economic outlooks
and government engagement, all whilst fostering
genuine networking opportunities and personal
connections.
If you are yet to attend a QHA event, I urge you to
make 2024 your year to engage and support the
association that supports you.
Hotel Symposium
Featuring a refreshed format, including more panel
discussions, interactive sessions and presentations
by AHA National President, David Canny and
Queensland’s Attorney-General, the Hotel Symposium
is guaranteed to set you on the right path for 2024.
Entry is free for QHA members. Tickets for partners
and corporate members are now available to purchase
via the website.
Date: 20 February at The Glen Hotel from 12.30pm to
5pm followed by networking, drinks and canapes.
People, Pots & Profits
In recognition of the growing number of
accommodation members, the Pubs, Pots & Profits
program has had an overhaul to become People,
Pots and Profits (PPP). The new program will feature
presentations on cost saving ideas that are targeted
towards both traditional hotels and accommodation
hotels.
Each PPP event will also feature a small trade show
where QHA partners and corporate members can
pay a small fee to participate. This is an excellent
opportunity to engage with regional members. Entry to
PPP is free for hotel members and is only open to the
partners and corporate members participating in the
trade show.
Dates: 27 February (Airlie Beach), 16 April (Roma) and
12 November (Cairns).
QHA Hoteliers Meetings
The Hoteliers Meetings are designed to give members
an opportunity to engage directly with the QHA to
discuss current industry issues. Entry is free for QHA
members, including either a breakfast or lunch, with
free presentation opportunities available to QHA
partners and corporate members. To book, contact
paul@qha.org.au.
Dates: 12 March (Ipswich), 30 April (Gold Coast), 21
May (Gympie), 3 June (Brisbane), 9 July (Toowoomba),
29 August (Townsville), 3 September (Maryborough)
and 23 October (Stanthorpe)
QHA Accommodation Members Meetings
The Accommodation Members Meetings feature
sector-specific presentations including global insights,
trends and economic data to assist venues with future
budgeting. Entry is free for QHA members, with free
presentation opportunities available to relevant QHA
partners and corporate members. To book, contact
tfitzgerald@qha.org.au.
Dates: 29 February (Brisbane), 5 March (Cairns), 7
March (Townsville), 13 March (Gold Coast), 23 April
(Brisbane), 9 May (Sunshine Coast), 14 May (Gold
Coast), 3 June (Brisbane), 13 June (Cairns), 18 July
(Sunshine Coast), 26 July (Gold Cost), 6 August
(Brisbane), 5 September (Gold Coast), 8 October
(Brisbane), 22 October (Sunshine Coast) and 7
November (Gold Coast)
QHA & Bidfood Golf Day
Played across 36 holes and with a field of 228 players,
this is one of the largest corporate golf days around!
Registration for QHA member teams is free. Partners
and corporate members are also encouraged to invite
hotel members to participate on their teams. Hole
sponsorship opportunities available.
Players are also invited to attend the post-game dinner
and presentations, with attendees encouraged to stay
overnight and enjoy the hospitality of QHA and our
beverage partners. Secure your accommodation early
using the discounted booking link on the QHA website.
Date: 27 March at the RACV Royal Pines Resort, Gold
Coast.

Kelly-Anne Mott
INDUSTRY ENGAGEMENT
QHA Awards for Excellence Gala Dinner
Join more than 1,700 industry colleagues and
associates as we celebrate the best of the industry
at this black-tie gala event! As part of the Awards
for Excellence program, the QHA will be hosting a
Brisbane venue tour on Sunday 2 June, as well as a
Combined Hoteliers and Accommodation Members
Meeting to be held on the Monday. All QHA members
are invited to attend both events. A small cost will be
payable for the bus tour. More details to come.
Date: 3 June at the Brisbane Convention & Exhibition
Centre from 6.30pm to midnight
Hotel Market & Economic Outlook Event
An event featuring the latest market intelligence,
analysis and performance outlook for Queensland with
presenters providing insights into trends, threats and
market dynamics. This event will also assist you with
budget preparations and marketing plans to better
prepare your strategies and manage your hotel’s
performance in the future.
Date: 10 July (Brisbane)
Women in Hotels Luncheon
Celebrate the incredible women who make up our
industry over a networking lunch featuring guest
speakers, entertainment and more. Men are welcome
and encouraged to attend.
Date: 16 October at Eatons Hill Hotel from 11am to
4pm
QHA & Tabcorp Race Day
To be announced soon!
All event details correct at time of printing. Additional
events may be added throughout the year. Further
event information and tickets/registration can be found
at www.qha.org.au. Tickets/registration opens six
weeks prior to the listed event.
Employment Relations Conference
The annual ER Conference covers everything that your
HR staff need to know. This event is targeted for HR
managers, or anyone that is involved in staff payroll
and contracts. Sponsorship and speaker opportunities
available.
Date: 20 August (Brisbane)
QHA Charity Bowls Tournament
With more than $20k raised at the 2023 event, this
year’s event is shaping up to be bigger and better, all
in the name of aiding men’s mental health programs
via the Toowoomba Hospital Foundation. This is not
your grandparent’s bowls day, so grab your team
of four, come dressed in your best bowls attire and
be prepared for an afternoon of sabotage, laughs
and a little bit of bowling in between! Sponsorship
opportunities available.
Date: 11 September (Toowoomba)
QHA REVIEW | 41

TRAINING AND SAFETY RTO 30826
with Therese Kelly
RESPONSIBLE MANAGEMENT OF
LICENSED VENUES (RMLV)
WHEN CONSIDERING SENDING A STAFF MEMBER TO OBTAIN AN RMLV,
WHAT SHOULD THEY KNOW BEFORE ATTENDING THE COURSE?
QHA REVIEW | 42
In the last 12 months, there has been an influx of
hospitality staff attending the RMLV course, especially
those with limited experience, such as supervisors
or middle managers. There have also been some
interesting conversations surrounding the roles and
responsibilities of an Approved Manager.
It’s crucial for these individuals to understand the level
of importance that comes with being an Approved
Manager. A responsible and capable Approved
Manager plays a key role in ensuring the safe and
legal operation of licensed venues. They oversee
the implementation of guidelines and regulations,
manage staff members, maintain compliance with
alcohol service laws and prioritise the health and
safety of patrons. A strong understanding of these
responsibilities is vital for effective venue management.
Ensuring that new managers have a basic
understanding of key concepts and responsibilities
before attending an RMLV course can be highly
advantageous for both the individuals and the
company. It’s important for employers to set their
expectations and provide the necessary knowledge
to new Approved Managers, as this role comes with
significant compliance requirements.
By having a solid foundation of knowledge, new
managers can better appreciate the valued aspects
of RMLV training and better apply the information they
learn during the course. To prepare them beforehand,
it is beneficial for them to understand the difference
between legislation and house policy, as well as
the distinction between house policy and the Risk
Assessed Management Plan (RAMP).
Additionally, they should be aware of their workplace’s
specific liquor license and the privileges it provides.
Familiarity with the location of the liquor license,
house policy and RAMP documents, as well as
their contents, is also important. Understanding
the company’s policies, procedures and upcoming
responsibilities as an Approved Manager should be
a priority.
Being prepared for visiting compliance officers from
the Office of Liquor and Gaming Regulation (OLGR)
or Queensland Police Officers (QPS) is crucial. New
managers should be aware of whether the carpark
falls within the licensed footprint and how to access
information regarding this. It’s also essential for them to
actively participate and contribute to the RMLV course,
understanding that not all aspects covered may
apply to their current venue, but that their Approved
Manager’s license can be transferrable to other
establishments in the future.
By equipping new managers with this foundational
knowledge, they will have increased confidence
in their role and a deeper understanding of their
responsibilities when they become Approved
Managers. This, in turn, will help prevent potential
breaches and compliance issues, thus maintaining
a positive reputation for the company. Taking such
proactive measures also ensures that liabilities are
taken seriously and minimizes the risk of penalties or
legal consequences.
Ultimately, investing in the training and preparation of
new Approved Managers can lead to a stronger brand,
attract top talent and enhance the overall bottom
line for the company. It is indeed food for thought to
ensure that staff are well-informed prior to attending
the RMLV course.

Carl Shatz LEGAL MATTERS
PUBS, PURCHASES AND PARTIES
We continue to see high interest in pubs across
Queensland, particularly from southern buyers who
look to the state as an opportunity to grow pub
businesses. This is notwithstanding the fact that the
Queensland pub industry is very sophisticated.
Many clients ask me how they can progress a
proposed pub transaction with convenience and ease
while minimising expense. Generally, I confirm to them
that they should enter into relatively short heads of
agreement.
The general principal around binding contracts is
that it is possible to create binding relations between
parties for a business where there is no interest or
estate in land being transferred. Nevertheless, it is
obviously the case that a comprehensive business
contract is needed to cover off all of the factors around
a transaction involving the sale and purchase of a pub
business.
Another day, I will go through the major components
of a business contract and spell out the basic skeletal
requirements to be addressed in a business contract
for a pub. I will also look at methodology for these
transactions which are generally asset sales, but can
also occur by way of a share sale. These contracts are
quite different.
In respect to a contract for the freehold attaching to a
pub, generally a contract containing all of the agreed
terms and conditions and signed by both parties is
needed to create binding relations between the parties.
However, we find that another way to proceed with
these is to have a simple heads of agreement, but
within which in general terms, the provision around
exclusivity and confidentiality are binding.
The exclusivity provision is very relevant for both
parties in that the parties can proceed with confidence
that they are bound to each other for the period of
time specified in the exclusivity provision, and this
promise of exclusivity can be made binding.
From the seller’s perspective, this means that they
have essentially taken the pub business off the market,
and in exchange for that, they need to see the buyer
take certain steps toward entering into a binding
contract. Simultaneously however, the buyer needs
to conduct whatever enquiries they are looking to
conduct, whether that be a due diligence or
other enquiries.
From the buyer’s perspective, they will feel more
comfortable spending money with their various
advisers, whether they be legal, accounting, financial,
valuation or otherwise, and they can use the period
of exclusivity to become more comfortable with
proceeding in a more robust fashion toward contract
and ultimately settlement.
In addition, where there is a due diligence period
within the heads of agreement that will generally
be consistent with the exclusivity provision, then if
the due diligence of the buyer is satisfactory, the
ultimate contracts for sale can be less populated with
conditions precedent and/or strenuous warranties.
Of course, the warranties contained in any contract
will be negotiated, but in general terms, there is an
argument that the warranties may be less in number
and less robust where either the seller has provided
relevant and current information satisfying the buyer
about the asset being in good shape, and/or where
the buyer has had time during that due diligence
period to satisfy themselves about the asset and the
fact that it has no problems.
I guess another point to make when selling a pub is
to have all of your information ready for the buyer and
the buyer’s advisers. Generally, when we represent
the buyer, we will deliver a request for information
(RFI) to the seller and/or its advisers and where that
information is furnished freely and expeditiously
shared, then the transaction will be smoother.
These are but a couple of tips about first steps in
relation to pubs transactions. There are a number of
other matters which I will roll out for you over the next
few additions, so stay tuned.
QHA REVIEW | 43

TOP DROP
CALIFORNIA PALE ALE
Pirate Life Brewing Co.
DRAGONFRUIT IPA
Felons Brewing Co.
HILL PEOPLE
OAT CREAM NEIPA
Mountain Culture
Beer Co.
CALI CONNECTION WEST
COAST IPA
Pirate Life Brewing Co.
QHA REVIEW | 44
If there were a cereal
equivalent of this drop,
it would have to be Just
Right. It has just the right
amount of bitterness, just
the right amount of pine
and stone fruit notes and
just the right amount of
carbonation. I probably
love it so much because
it is more akin to an IPA
than your usual pale ale
(it is far more bitter). It has
become my go-to, regular
beer. It is reasonably
priced given it’s 5.8%
ABV. I can’t begin to
convey how much I
absolutely love this beer.
For those unfamiliar with
Dragonfruit, its taste is
not too dissimilar to Kiwi
Fruit, albeit the colour of
the juice is fluorescent
magenta. Its addition
adds a slightly sweet
tropical flavour which is
interwoven with notes
of melon, citrus and
stonefruit, then mixed
with a delectable dry
bitterness. Yep, it’s a
mighty fine drop.
Velvety smooth with hits
of citrus and coconut.
What’s not to love about
this beer? It just feels
good, like slipping on
your favourite pair of
corduroy flares. It tastes
sublime. As you start to
relax in its warm embrace
your toes start to tingle
and your mind wanders.
You’re headed for the
hills.
The taste of this IPA is
quite sharp and different
but hey, variety is the
spice of life. It’s good
to shake things up from
time to time. It’s said to
feature citrus, pine and
stonefruit but for mine the
taste to the fore is that of
green grapes. It’s sweet
yet bitter with a tart punch
and a snappy, dry finish
thanks to flaked rice in
the ingredients. Nice but
not even in the ballpark
compared to Pirate Life’s
Californian Pale Ale.

TOP DROP
DOC AND MARTY
HAZY IPA
Behemoth Brewing
Company
SUN BEAR HAZY
Little Bang Brewing Co.
DAVIDSON PLUM GIN
Wolf Lane Distillery
SHIRAZ
The Pawn Wine Co.
If investing in this brewery
guarantees a steady
supply of their goods, I am
all on board. I’ve said it
many times before, this is
fast becoming my favourite
brewery. Each new beer
rolled out is liquid gold
— absolute guaranteed
goodness. This one is a
mix of all my favourites:
citrus, stone fruit and a
little tropical fruit medley.
Cool can and a very
sessionable hazy pale.
I’ve never tried their
beers before but on the
basis of this one, I shall
return. Hazy, hoppy and
herbaceous. Enjoyable
drop.
Wonderfully fruity, but not
sweet, this is dangerously
easy to drink on a hot,
Queensland summer
day. Enjoyable and
smooth over ice, or as a
perfectly pink alternative
to a stock-standard G&T,
especially when made
with a quality mixer. I also
recommend trying the
Plum Sour recipe on the
bottle as a unique and
colourful party cocktail.
The local love is alive with
Queensland Davidson
Plums used in the making
of this fine gin. How can
you not give it a go?
An enjoyable, spicy and
robust Shiraz, the Pawn
adds an extra element of
conversation to the mix:
the name is a cheeky shot
at big business which
is confidently backed
up by the full and fruity
drop, handcrafted from
a boutique harvest of
selected fruit from the
Adelaide Hills.
It’s in our Aussie nature to
barrack for the underdog,
and this tasty red is ample
reward for that. Enjoy with
a fat, juicy steak, your
favourite chocolate or
unpaired, simply for the
sake of a great glass of
Australian wine.
QHA REVIEW | 45

A CRAFTY BUNCH
DIZZYING
HEIGHTS
AFTER BEING FOUNDED JUST A
FEW YEARS AGO IN THE BLUE
MOUNTAINS’ TOWN OF KATOOMBA,
MOUNTAIN CULTURE IS NOW IN THE
TOP PERCENTILE OF INDEPENDENT
BEER PRODUCERS IN AUSTRALIA,
AND YOU DON’T NEED TO LOOK
VERY HARD TO SEE WHY.
Just one glance at Mountain Culture’s colourful library
of brews reveals hundreds upon hundreds of limited
releases, with every one being more creative, quirky
and delightfully experimental than the last.
These beers aren’t just churned out either. Inside all
of these beautifully presented cans is the result of an
incredible amount of effort, exploration and passion.
In fact, each brew is crafted with a carefully curated
flavour, theme and philosophy in mind.
Head of marketing at Mountain Culture, Jess Gibson,
said when the craft brewery first opened its doors in
2019, they set an ambitious goal to release at least
one new beer every single week.
“We also made a promise to never release a beer
we’re not 100% happy with. It’s a high bar we set! This
has served us well, however, because we’ve been able
to build trust with our fans.
“They know we are going to try all sorts of
experimental ingredients and techniques, but we
won’t ever serve them something we don’t feel is top
quality,” she said.
QHA REVIEW | 46

A CRAFTY BUNCH
Despite gaining traction early in its existence due to
the brand’s unique and exuberant approach to craft
brewing, Mountain Culture was further propelled into
the limelight when its iconic Status Quo Pale Ale took
the top spot in the GABS 2022 Hottest 100 Craft
Beer Countdown after being voted on by more than
60,000 people.
This full-flavoured, tropical concoction is just one of
the celebrated beers in the brewery’s core range,
which also includes its Cult IPA, Scenic Route Session
Hazy, Lager and American Pale Ale – all of which
are easily recognised by the cool and warm toned
mountain ranges adorning its cans.
Even within its core range, the brand is known for
experimenting with unusual brewing processes by
sourcing unique yeast strains and importing limited
edition hops. Jess said there are so many things that
inspire the team at Mountain Culture to create the
weird and wonderful things they do.
“We’re always trying to push ourselves to be better
brewers and try new techniques, ingredients and
processes, but we always, always brew with our
customers in mind.
QHA REVIEW | 47

A CRAFTY BUNCH
QHA REVIEW | 48
“We might try unique flavours that
challenge your palate, but at the
end of the day, we always want to
ensure that we’re brewing a beer
so that when you finish it, you’ll
want to go back for more,”
she said.
Mountain Culture constantly pushes
the boundaries of craft brewing to
create better, more exciting beers.
The same could also be said about its
can designs, because of course, when
you produce an unbelievable number of
limited releases, you have to find a way to
make them stand out.
Whether its psychedelic art, minimalistic
patterns or surreal sceneries, Mountain
Culture’s insanely creative designs always
manage to tell a story, and are often just as
exciting and interesting as the beers themselves.
Jess said the craft brewery is thankful to have
such a wonderful team of designers.
“They are all so creative and brilliant at what they
do, which is to bring the beer to life. After all, you
drink with your eyes first!
“Our beers are really punchy, full of flavour and
quite complex, so that’s reflected in our designs,
which are really colourful, bright and often have really
intricate illustrations that make you want to take a
closer look,” she said.
Mountain Culture’s vibrant approach to craft brewing
began to shape in 2017, when husband and
wife duo DJ and Harriet McCready embarked
on transforming a dilapidated building into
the first brewpub in the Blue Mountains.
After 18 months of careful renovations, the
pair opened their first venue in Katoomba
with the goal of providing a welcoming
space for guests to have a beer with
mates after exploring the sprawling hills
and breathtaking views of the region.
This location was later followed by a
top-of-the-line production facility in
Emu Plains after high demand

20
February
2024
HOTEL
SYMPOSIUM
The Glen Hotel
24 Gaskell St
Eight Mile Plains
12.30pm light lunch for
a 1pm start, until 5pm
followed by networking
canapes & refreshments.
Join the QHA for an educational afternoon
featuring presentations such as:
Cost of Building Panel - featuring builders, architect
and solar specialists courtesy of HLB Mann Judd
An economic update with St George Bank Chief
Economist, Besa Deda
Interactive problem solving sessions
Pub Transactions Panel - featuring legal, brokerage
and publican advice courtesy of Mullins Lawyers
PLUS an exclusive industry address and Q&A Sessions
with AHA National President David Canny, and the
Queensland Attorney-General
More to be announced!
Registration is free for QHA Members
Ticket cost: $59 for QHA Partners &
Corporate Members
$79 for non-members/non-partners
To register your attendance email rsvp@qha.org.au,
visit www.qha.org.au or phone 3221 6999.
Registrations close 16th February.

equired the brewery to go from
producing 60,000 litres of beer per
year to up to 8,000,000 litres.
Jess said it took a lot to turn the
derelict building in Katoomba into
the charming brewpub it is today,
as the heritage-listed venue was
originally in a very sorry state.
“It was almost completely rundown,
so when we found an image of the
building from the 1930s we gave
it to the builders and said, ‘That’s
what we want to do!’.
“It’s really unique-looking on the
outside, and inside it’s also got a
bit of a wow factor. It’s kind of cool
to go into this heritage building and
see a big stainless steel brewkit
and bar.
“We removed three entire ceilings
to expose the original hardwood
beams and open up the big
cathedral-style ceiling. Light pours
through the skylights, and it’s a really
beautiful place to sit with friends and
family while enjoying a conversation
and a beer or two,” she said.
After a jam-packed 12 months,
Mountain Culture wrapped up 2023
with a very special collaboration
alongside the godfathers of the craft
beer world, Sierra Nevada.
The highly successful Summer Pale
Ale was the first time an Australian
brewery was bestowed the honour
of partnering with the Californian
brand, and only marks the beginning
of all the exciting things the brewery
has planned for the new year.
Needless to say, there is always
something creative, colourful and
fun on the horizon at Mountain
Culture, and we can’t wait to see
what kinds of quirky concoctions
the craft brewery comes up
with next.
QHA REVIEW | 50

PEOPLE, POTS
POTS
QHA
& PR OF I IT S
One attendee
will win FREE
beer for their
venue!
FREE
EVENT
27 FEBRUARY 2024
REEF GATEWAY HOTEL
CANNONVALE
1PM UNTIL 5PM
FOLLOWED BY FREE NETWORKING, DRINKS & CANAPÉS.
Receive invaluable insights from
industry leaders across the hotel and
accommodation industries as we
show you how to increase profitability
at your venue. This event is suited
to hotel owners, venue managers,
executive chefs and business decisionmakers.
PLUS join QHA Partners and Corporate
Members for a Trade Show featuring
the latest products and services in the
industry.
To register, email your guest names
and any dietary requirements to
rsvp@qha.org.au, visit
www.qha.org.au or phone 3221 6999.
Multiple attendees per venue are
welcome.
Registrations close 20th February.

A CRAFTY BUNCH
A DECADE LATER
YOUR MATES BREWING CELEBRATES TEN YEARS OF FROTHING GOOD TIMES AND SOME OF THE
MOST IMPRESSIVE CHARITY FUNDRAISING EFFORTS SEEN IN THE INDUSTRY, MARKING YET
ANOTHER SUCCESS STORY THAT HAS EMERGED FROM QUEENSLAND’S CRAFT BREWING SCENE.
QHA REVIEW | 52
The Sunshine Coast brewery was founded by two
mates in their garage with the simple dream of making
bloody tasty beer that everyone could enjoy. A decade
later, and their philosophy of ‘good mates, good
beers and good times’ has seen the brand become
one of Queensland’s most popular breweries. In fact,
according to the GABS Hottest 100, in the last four
years the brewery’s flagship pale ale has been voted
as one of the top five craft beers in Australia.
In addition to reaching this incredible milestone, Your
Mates has also achieved the extraordinary feat of
raising over $120,000 for charity through The Mateship
Foundation in 2023. Officially launched in 2022, this
new not-for-profit charity arm was established with
the aim of encouraging and championing social and
environmental changes in Queensland.
In October last year, Your Mates’ kicked off its
anniversary celebrations with its fifth annual Meats
for Mates event, which included a jam-packed day
of quality yarns, smoked meat, good beer and
fundraising. This initiative saw an outstanding $40,346
raised through a combination of auctions, raffles and
prizes, with over $30,000 up for grabs on the day.
Back in June, the brand also hosted The Super Roll
Charity Bowls Bash at the Your Mates BowlsPub,
which raised a whopping $30,000 that went towards
Disabled Surfers Sunshine Coast, Riding for the
Disabled and The Mateship Foundation. Not only have
these events helped smash the annual fundraising goal
of $100,000 for The Mateship Foundation, but they
have also helped support mental health initiatives.

On 25 November Your Mates held a massive party
dedicated to its decade-long journey. In addition to
hosting seven entire bands, including the Hot Potato
Band, Hat Fitz & Cara, The Steele Syndicate, Soft
Treadly (also known as The Jensens), The Wave
Raiders and Redwood Scoundrel, the celebration
was also made complete with food trucks and market
stalls, turning it into a real ‘block party’.
Your Mates continues to grow in popularity with a
burgeoning fan base and a reputation for taking the
craft beer industry by storm. In 2022, the brewery
made headlines by raising an astonishing $2.5 million
in under two hours through a crowdfunding campaign,
marking one of the fastest fundraising efforts in
Australia’s history. This remarkable achievement
followed their 2017 crowdfunding success, where they
raised $30,000.
From these humble beginnings, Your Mates has
expanded its footprint and now proudly owns a
brewery in Warana and a Bowlspub in Cooroy. In an
effort to reflect upon and celebrate the last 10 years,
the brand has also put together an epic documentary
that delves into how far Your Mates has come as
an underdog in the national brewing industry. The
amusing video certainly pulls on your heart strings and
makes you feel proud to support a local brewery that
truly lives and breathes Queensland.
What began as a passion project for founders Matt
Hepburn and Christen McGarry has now blossomed
into a thriving enterprise that boasts a team of 76
dedicated staff members. Congratulations to Your
Mates for a decade of great beer, good times and
making a positive impact in the community.
QHA REVIEW | 53

A CRAFTY
BUNCH
W H Y N O T S T O C K & S U P P O R T
Aether Brewing
Aether is a family-owned,
independent brewery with a passion
for creativity that flows through
our liquids and onto our labels
which showcase the talents of
local visual artists. We welcome
artists to submit their existing
artwork to aetherbrewing.com.
au, and if selected, they stand to
receive $1000, exposure through
our products, online platforms
and more. Aether’s core range
is all natural, vegan, low sugar,
preservative and additive free. Our
ginger beer is gluten-free, so too are
our seltzers.
1800 325 013
aetherbrewing.com.au
Ballistic Beer Co.
At Ballistic we have a simple theory.
Fresh beer is the best beer. That’s
why we brew in small batches, more
frequently, and store it cold so you get
the same blast of flavour our brewers
do. Our pale ales, lagers, IPAs, sours
and special releases will blow away
the traditional ideas and expectations
of what beer should be.
Set in an old World War II
ammunitions factory in the historic,
industrial suburb of Salisbury, Ballistic
HQ is home to a team of innovative
brewers who believe everyone should
have the chance to enjoy a well
crafted, quality beer.
(07) 3277 6656
ballisticbeer.com
Brisbane Brewing Co.
Brisbane’s longest-running
independent brewery, familyowned
and serving award-winning
beer since 2005. Our beers are
brewed to suit the climate, bringing
people who love to explore the
world and locally made craft beer
together. Welcoming and friendly,
unpretentious, and easy going,
enjoy on hot summer or cool sunny
winter day, “The Brisbanest Beer”.
(07) 3891 1011
brisbanebrewing.com.au/wholesale
QHA REVIEW | 54
Burleigh Brewing Co
Founded in 2006 by Peta and
Brennan Fielding, Burleigh Brewing
was one of the first independent
craft breweries in QLD. Now
celebrating 15 years of the brand,
Burleigh Brewing has upgraded
their Taphouse in Burleigh Heads,
won countless awards for both
business and beer (a testament
to their shared and individual
strengths), grown to a team of 70,
and in their own humble, hardworking
way, helped transform the
Gold Coast’s craft brewing scene
into one of the most vibrant and
thriving in the country.
(07) 5593 6000
burleighbrewing.com.au
The Catchment Brewing Co
Catchment Brewing Co, located in
a beautiful art deco building in West
End, is a fully functioning brewery,
bar and restaurant and your one stop
shop for all things craft beer, awesome
food and functions.
Whether sampling the medal winning
core range beers named after iconic
streets in the local catchment or the
seasonal smash hits that will amaze
you, it’s well worth a visit for a taste of
West End.
Catchment Brewing Co - For locals,
by locals, everywhere.
(07) 3846 1701
bookings@catchmentbrewingco.com.au
catchmentbrewingco.com.au
Felons Brewing Co
Founded by Brisbane locals, Felons
Brewing Co. is a modern-day brewery
proudly positioned on the banks of the
Brisbane River. Our brewery is nestled
down under the Story Bridge, within
Howard Smith Wharves. We truly
believe that beer is what binds us all
to this great part of the world and as
proud brewers, we believe in brewing
with passion and freedom.
07 3188 9090
felonsbrewingco.com.au

Q U E E N S L A N D L O C A L S
A CRAFTY
BUNCH
Fortitude Brewing Co
Fortitude Brewing Co delivers
you 15 taps of fresh beer locally
produced in our Tamborine
Mountain Brewery. Enjoy a day
trip up the mountain and visit our
team for the best fresh pizza and
tasting paddles.
07 5545 4273
fortitudebrewing.com.au
Scarborough Harbour Brewing Co
Nestled in the Scarborough Marina
on the Redcliffe Peninsula, our
brewery is home to award-winning
craft beers and delicious meals, that
can be enjoyed in our double story
venue, that boasts views across the
bay to the beautiful Glass House
Mountains; a view best enjoyed with
a beer in hand.
1800 727 104
scarboroughharbourbc.com.au
Slipstream Brewing
Slipstream Brewing is an
independently owned brewery based
in Brisbane. We are a small but
passionate team producing some of
the most accessible and sessionable
craft beers in Australia. We’re the
missing gap between bland beer and
wanky beer, our beers hit the bullseye,
brewed with nothing but pure flavour
in mind. Hops are the heroes and
we milk them for all their worth. We
love the freshness, juiciness, the zing
and the zest. One sip, it tastes so
good – capture that feeling and fill the
fridge with it. Beer is the last thing you
should settle on, so come and get
caught in Slipstream.
(07) 3892 4582
slipstreambrewing.com.au
4 Hearts Brewing
The first brewery to open its doors in
Ipswich in over 100 years, 4 Hearts’
brew masters are committed to
premium local ingredients and
profound taste. Preservative free and
all natural they use the highest quality
ingredients to consistently deliver a
tasty beer every brew. Our core range
features modern spins on traditional
brews while our ever growing range
of seasonal beers takes things to
more adventurous levels, utilising
local seasonal produce as inspiration
(honey, rosella or carrots anyone…?).
0439 439 710
4heartsbrewing.com

PUB TALK with Paul St John-Wood
HAPPY NEW YEAR
QHA REVIEW | 56
It is a distant memory now, but as this is the first Pub
Talk for 2024, I sincerely hope you had a happy and
relaxing Christmas and New Year with family and
friends. I wish you every success in your hotel and
pub business in 2024 and look forward to seeing you
across the bar throughout the year.
2024 QHA licensee events
The 2024 QHA Events Calendar is now available on
the QHA website. The events schedule is already
underway with the first Hotelier’s Lunch Meeting held in
Bundaberg in late January and the Hotel Symposium
at The Glen Hotel to be held on 20 February. The
calendar details the state-wide Licensee Meeting
locations and dates for the entire year. In 2024 we will
again be meeting in most major regional centres. Of
course, we understand it is difficult for many hoteliers
in remote areas to leave their venues to attend these
meetings, however OLGR have allowed an extended
time for an approved manager to be away from the
premises for you to attend professional developments
events such as our meetings.
Final reminder for QHA Awards For
Excellence submissions
A reminder that you have until Sunday 4 February to
submit your nomination for the annual QHA Awards
For Excellence. I genuinely encourage all hotels to
enter and showcase to the state the features which
make your business standout against others. Details
on nominations and award categories can be found on
the QHA website.
Ensuring positive compliance
The QHA has resources available to assist members
to ensure positive compliance, from liquor and gaming
self-assessment checklists to harm minimisation
strategy templates for on-premise liquor promotions.
These documents provided by the QHA remove much
of the administrative burden on you and your staff.
The new year is the perfect opportunity to revisit and
refresh your compliance programs.
2024 QHA membership renewal reminder
In December you would have received your invitation
to renew your QHA membership for 2024 via email.
We hope you have valued the services and assistance
of the QHA in 2023. In 2024 we remain committed
to promoting the hotel and hospitality industry,
representing the industry for outcomes which
benefit all members and assisting each member to
ensure a prosperous future for your business and for
our industry.
Please do not hesitate to contact me directly if you
require any assistance with the renewal process or
if you would like any further information on your
QHA membership.

FREE ENTRY
Join us for the
Mar
27 MarcH 2024
RACV Royal Pines Resort
Golf Course, Gold Coast
INDIVIDUAL TICKETS
$250
HOLE SPONSORSHIPS
$2,500
(includes a team of 4)
TEAM OF 4
$1,000
All packages include:
18 hole, 4 ball Ambrose Competition, including green fees and buggy hire
On course lunch | Beverages on course | Post-Game Presentation and Dinner
For more information email kmott@qha.org.au or phone 07 3221 6999

A SPIRITED BUNCH
IF YOU PLAY CHESS, YOU KNOW THAT
DESPITE BEING THE WEAKEST PIECES
ON THE BOARD, PAWNS CAN OFTEN
WORK AS A TEAM TO OVERPOWER THE
COMPETITION AND WIN THE GAME.
AS A SMALL AND ARTISANAL WINERY,
THE PAWN WINE CO. IS ESPECIALLY
DRIVEN BY THIS PHILOSOPHY.
Founded in 2002 by Tom Keelan and
his wife, Rebecca Wilson, the brand is
proud to handcraft wines imbued with
experimental varieties that are often
overlooked by bigger producers. In
doing so, the pair has not only realised
the potential of unique grapes and
wine styles, but has also given them an
opportunity to shine in the industry.
Tom said before he became a winery
brand owner and winemaker in the
Adelaide Hills region, his family grew
grapes for some of the major corporate
wine companies in Australia.
“Grape growing was our primary source
of income, so back when there was a
wine glut, or the beginnings of a pretty
significant wine oversupply, we were in
the firing line pretty early in regards to
us losing our contracts.
“Unfortunately, we’d committed quite a
lot of resources and money into planting
some alternative varieties for these
companies. We kind of felt like we were
left out in the cold, so our hands were
forced a bit into making wines.
“I guess in hindsight it was a great thing
to happen, because we had all of these
alternative grapes that, back then, not
many people knew about in the southern
hemisphere,” he said.
Driven by a fascination with the
complexity of old-world grape varieties,
The Pawn Wine Co. sets itself apart by
rejecting modern, large-scale winemaking
methods and returning to classic, handson
viticulture and oenology. The brand
employs many traditional processes,
but also has other points of difference
such as using indigenous wild yeast
fermentations in addition to European
and American oak barrels for ageing.
Tom said he has shaped the brand
around the varieties that he feels best
suit Australia’s climate, water resources,
lifestyle and cuisine. He especially favours
varieties like Montepulciano, which grow
wonderfully in the southern Adelaide
Hills, Langhorne Creek and McLaren
Vale region.
QHA REVIEW | 58

A SPIRITED BUNCH
“I’m the first to admit that there’s a house
style to my wines. They’re all very mediumweighted,
savoury, go beautifully with food
and are made in a very clean way where
the fruit expression is front and centre. I
don’t do much in the winery to upset that.
“Fiano is the most exciting variety that
I work with at the moment. It loves the
warmer South Australian summers and
it loves where we grow it, which is in a
maritime climate with beautiful afternoon
sea breezes.
“When you drink Fiano, you can visualise
being in Italy by the ocean. It’s amazing
that a glass of wine can transport you
somewhere, and Fiano does it better
than most because it actually has a saline
element to it. It’s really exciting to work with
a variety where you can immerse yourself
in what it tastes like,” he said.
The Pawn Wine Co. has a steadfast
determination to rescue unique grape
varieties from being used as mere blending
tools, which is a common occurrence in
the corporate winemaking scene. These
lesser-known grape species, such as
Tempranillo, Sangiovese, Fiano, Gruner
Veltliner and Montepulciano, are at the very
heart of the winery’s many releases.
QHA REVIEW | 59

A SPIRITED BUNCH
QHA REVIEW | 60
Tom said one of the second-tier brands he is
currently working on is called El Desperado, which
includes more ‘drink now’ styles of wine that do not
need any additional ageing.
“There’s a Sauvignon Blanc, Pinot Grigio and a Dry
Style Rosé in that collection. The exciting thing for
me is that I obviously artistically make the wine, but
then I also get to play around with its labels and
brand design,” he said.
The Pawn Wine Co. has plenty of vineyards and
growers in the Adelaide Hills and McLaren Vale
region. As a member of the Sustainable Winegrowing
Australia Program, each parcel of land is carefully
maintained using environmentally sustainable
practices, including naturally occurring and biological
pest systems.
From the vineyards of these peninsulas to the home
of the winery in Langhorne Creek, Tom handcrafts
every single bottle from start to finish, all while
working alongside his canine companion Holly. As a
one-man band, Tom said he doesn’t currently have
a cellar door, but it’s definitely something that will
happen in the future.
“I keep my brand relatively small to a point, but I’ve
got an amazing distribution company in Mezzanine.
They really help on the national sales demand side,
which is great. When it comes to my wine, my main
focus is on making it, growing it and then getting a
brand on it.
“We’re really focusing on our vineyards in the Fleurieu
Peninsula at the moment. It’s a wonderful place
to grow grapes and make wine because it’s got a
beautiful climate. It gets really, really hot during the
day, but then cools down at night,” he said.
In addition to having an innovative, unconventional
and traditional approach to winemaking, The Pawn
Wine Co. importantly represents the determination,
authenticity and success of independent wineries
across Australia.

A SPIRITED BUNCH
Tom said that nowadays, smaller wine
operations are becoming increasingly
competitive, especially since brand
identities are beginning to resonate
more and more with hospitality
venues and retail outlets.
“The story behind your brand is now
really relevant to the consumer.
Why do I grow Fiano and why do I
have a pawn piece on my label?
All of those things are important
when you’re talking to consumers
because they want to feel
something about a brand.
“When it comes to the small guys
in Australia, they all have a story
to tell. I think the more venues sell
independent booze and the more
they get behind the smaller guys,
the more interesting and exciting our wine industry is
going to be,” he said.
After recently being awarded the 2021 Tempranillo
Trophy at the 2023 Adelaide Hills Wine Show, it would
be fair to say that The Pawn Wine Co. will continue
on its crusade to create uniquely handcrafted and
artisanal wines from the idyllic Adelaide Hills region.
Tom said, as a small winery, he is grateful for the
opportunity to put his creations in front of some pretty
amazing people.
“When I get emails and phone calls from people
interstate saying they went out to dinner, tried my wine
and want to come and see me, that’s when I really
wish I had a cellar door, so that’s definitely the next
level of the brand.
“There’s always something exciting happening here,
because life would be boring if I just made the same
booze every year,” he said.
QHA REVIEW | 61

TRADE DIRECTORY
INSURANCE | RISK MANAGEMENT | CONSULTING
Your trusted advisor, helping you identify your business risks
and find the right insurance solutions so you can face your
future with confidence.
Call: 1800 240 432
AJG.com/au/qha
LIVE SPORT IN VENUES
Foxtel Business delivers the magic of sport to venues –
bringing people together, entertaining them and contributing
to a boost in trade. And with over 50 live sports, there’s
something for everyone. Serve your customers the best
sporting action with Foxtel.
P: 1300 761 056 www.foxtel.com.au/venues
START YOUR
ELECTRIC JOURNEY
WITH WALDORF!
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape or demands placed on your
business, we have the ability to deliver equipment that is
functional, adaptable and reliable, Turbofan, Waldorf, Waldorf
Bold, Cobra, Convotherm, FastFri, Merrychef.
P: 1300 268 798 E: info@moffat.com.au
Service department: 1300 264 217
STODDART
Stoddart are one of Australia’s leading manufacturers and
importers of a large range of world leading equipment for
food service and bar applications.
Darrin Miller
P: 0417 867 979 E: dmiller@stoddart.com.au
stoddart.com.au
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND
Mullins’ hospitality team has unrivalled experience in the liquor
and gaming sector, developed over 40 years. From greenfield
applications and integrated developments to liquor and
gaming compliance and employment advice - we are your
one-stop-shop to ensure the best outcomes for your hotel.
Curt Schatz, Managing Partner | Direct: 07 3224 0230
Email: cschatz@mullinslawyers.com.au
mullinslawyers.com.au
QHA
MEMBER
OFFER
CITY PROPERTY SERVICES
Over 25 years of commercial
cleaning services | Triple certified
Quality assured | EcoClean
Certified using environmentally
friendly products.
Get 2 weeks free with any
12 month contract when
mentioning this advert.
P: 1300 630 636
citypropertyservices.com.au
ADVERTISING & PROMOTION
For more information on advertising and
promoting your business in the QHA REVIEW
contact Dave Swan.
qhareview@qha.org.au or 0401 345 201
QHA REVIEW | 63

QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE
BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES MEMBER
HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA PARTNER OR
CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999.
QHA REVIEW | 64
ACCOUNTING/ TAX
BDO Australia
Ph: 07 3237 5999
bdo.com.au
HLB Mann Judd -
Chartered Accountants
Ph: 07 3001 8800
hlb.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
prosperity.com.au
SW Accountants
& Advisors
Ph: 07 3085 0888
sw-au.com
Quantaco
Ph: 02 8346 6000
quantaco.co
Clarity Management
Ph: 3058 9732
claritymg.com.au
Hotel Accountants Pty Ltd
Ph: 07 5560 8988
hotelaccountants.com.au
McGrathNicol
Ph: 07 3333 9800
mcgrathnicol.com
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
ARCHITECTS / REPAIRS
REFURBISHMENT/
RECONSTRUCTION /
CONSTRUCTION
Ashley Cooper
Construction
Ph: 07 3142 5915
ashleycooper.com
BSPN Architecture
Ph: 07 3851 9100
bpsn.com.au
Caughley & Co
Ph: 0434 549 242
caughleyco.com.au
Open Projects
Ph: 1800 461 421
openprojects.com.au
Rohrig Constructions
Ph: 07 3257 4411
rohrlg.com.au
Imagination Play
Ph: 07 3088 6077
imaginationplay.com.au
IQ Construct
Ph: 3667 8202
iqcontruct.com.au
Liife Architecture
Ph: 0401 384 547
archliife.com
Urban Play
Ph: 07 3256 0554
urbanplay.com.au
BEVERAGES
Accolade Wines
Ph: 07 3252 7933
accolade-wines.com
Brown-Forman
Australia P/L
Ph: 07 3010 2000
brown-forman.com
Campari Australia Pty Ltd
Ph: 07 3253 1801
camparigroup.com.au
Carlton & United
Breweries
Ph: 07 3666 4104
cub.com.au
Coca-Cola Europacific
Partners
Ph: 13 26 53
ccamatil.com
Coopers Brewery
Ph: 07 3275 3732
coopers.com.au
CUB Premium Beverages
Ph: 07 3666 4104
cub.com.au
Diageo
Ph: 07 3257 0800
diageo.com
Diablo Co
Ph: 0400 696 192
diabloco.com.au
Lion
Ph: 07 3361 7400
lionco.com
Paramount Liquor
Ph: 0429 448 523
www.paramountliquor.
com.au
Pernod-Ricard Australia
Ph: 07 3340 5471
pernod-ricard.com
Red Bull Australia
Ph: 02 9023 2892
redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
samsmith.com
Southtrade International
Ph: 07 3085 7418
southtradeint.com.au
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
Your Mates Brewing Co.
Ph: 07 5329 4733
yourmatesbrewing.com
4 Hearts Brewing
Ph: 07 3281 1004
admin@4heartsbrewing.com
4heartsbrewing.com
Heads of Noosa Brewing Co.
Ph: 0401 399 625
headsofnoosa.com.au
BUILDING SUPPLIES
& SERVICES
Bunnings
Ph: 07 3452 5725
bunnings.com.au
Urban Play
Ph: 07 3256 0554
urbanplay.com.au
EDUCATION, TRAINING
& EMPLOYMENT
Best Security -
Security & Training
Ph: 07 3212 8460
bestsecurlty.net.au
BTAQ Consulting
Ph: 0408 437 643
btaq.com.au
Find HQ
Ph: 0431 376 689
findachef.net.au
Frontier Leadership
Ph: 0423 097 246
frontierleadership.edu.au
Federation Academy
Ph: 0423 097 246
federationacademy.edu.au
Prime Effect
Ph: 0406 500 171
primeeffect.com.au
MEGT
Ph: 0409 896 503
megt.com.au
Owner Manager Program
Ph: 0437 834 195
ownermanager.com.au
Sero Institute
Ph: 1800 206 010
seroinstitute.edu.au
TAFE Queensland
Ph: 1300 308 233
tafeqld.edu.au
Tribe Workforce Solutions
Ph: 07 3238 0808
tribeworkforce.com.au
The Kingsmen
Ph: 0410 416 655
thekingsmen.net.au
Zenith Hospitality Staffing
Solutions
Ph: 07 3002 4000
zenithhospitality.com
ENERGY GAS/POWER
BOC Limited
Ph: 07 3212 4135
boc.com.au
TransTasman
Energy Group
Ph: 1300 118 834
tteg.com.au
Spinifex Energy
Ph: 0419 108 638
spinifexenergy.com.au
Sun Flux Solar Australia
Pty Ltd
Ph: 0421 082 828
sunfluxsolar.com.au
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
BDO Australia
Ph: 07 3237 5999
bdo.com.au
Commonwealth Bank of
Australia
Ph: 0476 824 307
CommBank.com.au
Gallagher Insurance
Brokers
Brisbane: 07 3367 5000
Nth QLD: 07 4753 5311
Toowoomba: 07 4639 7102
ajg.com.au
Shift
Ph: 0498 137 007
shift.com.au
Green Finance Group
Ph: 0457 883 700
greenfinancegroup.
com.au
Waratah Debt Capital
Ph: 0448 681 783
waratahmanagement.
com.au
Westpac Banking
Corporation
Ph: 0438 701 195
westpac.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
BUPA - health insurance
Ph: 134 135
(quote ID 2139463)
bupa.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
Matrix Insurance Group
Ph: 08 6555 7742
matrixinsurance.com.au
FOOD & ASSOCIATED
BUSINESSES
Bidfood Australia Limited
Ph: 0434 939 134
bidfood.com.au
PFD Food Services
Ph: 131 733
pfdfoods.com.au
Simon George and Sons
Ph: 07 3717 1400
simongeorge.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Food and Agribusiness
Network
Ph: 0419 651 157
foodagribusiness.org.au
Goodman Fielder
Ph: 0403 937 801
gffoodservice.com.au
CFM Australia -
Swap & Go Oils
Ph: 0430 504 486
cfmaustralia.com.au
FURNITURE SUPPLY
SlumberCorp
Ph: 07 3892 7477
slumbercorp.com.au
GAMING AND RACING
Ainsworth Game
Technology P/L
Ph: 07 3209 6210
ainsworth.com.au
Aristocrat Leisure
Industries
Ph: 07 3727 1600
aristocrat.com.au
IGT
Ph: 07 3890 5622
igt.com.au
Konami Australia
Ph: 02 9666 3111
konamiaustralia.com.au
Light & Wonder
Ph: 02 9773 0299
explore.lnw.com

QHA PARTNERS & CORPORATE MEMBERS
MAX
Ph: 0418 728 927
max.com.au
Odyssey Gaming Services
Ph: 07 3087 3300
odysseygaming.com
PVS Australia Pty Ltd
Ph: 03 8671 1900
pvsoz.com.au
Simtech
Ph: 07 5596 6993
simtechcreations.com
Keno
(The Lottery Corporation)
Ph: 07 3001 9300
thelotterycorporation.com
TAB
Ph: 0436 816 254
tab.com.au
UTOPIA Gaming Systems
Ph: 1800 200 201
utopiagaming.com.au
HOSPITALITY
CONSULTANTS
Stan Sport
Ph: 0416 208 417
stan.com.au/sport/venues
Nightlife - Music & Video
Freecall: 1800 679 748
nightlife.com.au
Pro Score - Sporting
Promotions
Ph: 0431 366 800
proscore.com.au
Rooks Entertainment
Ph: 07 4068 8633
rooks-entertainment.com.au
HOTEL & BAR SUPPLIES
BOC Limited - Gas/
Reticulation Supply
Ph: 07 3212 4322
boc.com.au
Reward Hospitality
Ph: 07 3341 5929
rewardhospitality.com.au
Stoddart
Ph: 0437 576 447
stoddart.com.au
QHA PLATINUM PARTNERS
QHA DIAMOND PARTNERS
AHS Hospitality
Ph: 07 5512 6143
ahshospitality.com.au
DNS Specialist Services
Ph: 0433 906 809
dnsspecialistservices.com.au
DWS Hospitality Specialists
Ph: 07 3878 9355
dws.net
Lighthouse Safety &
Compliance
Ph: 0422 669 631
lighthousesafety.com.au
Logic Hospitality
Ph: 07 5520 3957
logichospitality.com.au
Mondandia Consulting
Ph: 0448 710 629
monandiaconsulting.com.au
Morph Consulting Services
Ph: 0438 758 847
morph-consulting.com
Nuvho
Ph: 07 3357 9951
nuvho.com
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.
com.au
Prostaff Events Pty Ltd
prostaffevents.com.au
Hunter Industrials
(QLD) Pty Ltd
Ph: 07 3054 1039
huntind.com.au
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
Off Market Hotels
Chris Cameron
Ph: 0477 271 875
offmarkethotels.com.au
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
powerjeffrey.com.au
CRE Brokers
Ph: 07 5371 0165
crebrokers.com
HTL Property
Ph: 02 9136 6373
htlproperty.com.au
JLL
Ph: 07 3231 1311
jll.com.au
LEGAL
Mullins
Ph: (07) 3224 0222
mullinslawyers.com.au
Holding Redlich
Ph: 07 3135 0500
holdingredlich.com
BDO Australia
BSV
Daily Press
H&L Australia
Next Payments
QHA GOLD PARTNERS
QHA SILVER PARTNERS
Prosperity
Advisers QLD
PVS Australia
Simon George & Sons
Trans Tasman
Energy Group
UTOPIA Gaming
Systems
HOTEL ENTERTAINMENT
Foxtel Business
Ph: 1300 790 182
foxtel.com.au/venues
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
skychannel.com.au
HopgoodGanim Lawyers
Ph: 0419 762 469
hopgoodganim.com.au
K&L Gates
Ph: 0416 131 543
klgates.com
Rostron Carlyle Rojas
Lawyers
Ph: 07 3009 8444
rcrlaw.com.au/brisbanelawyers
Best Security
BOC Limited
BSPN Architecture
Caughley and Co
Chewzie Table
Ordering
Coopers Brewery
Command 51
Diablo Co
Green Finance Group
HLB Mann Judd
QHA BRONZE PARTNERS
SwiftPOS
Odyssey Gaming
Services
Open Projects Group
Operandio Pty Ltd
Paramount Liquor
Platypus Print
Packaging
Power Jeffrey and
Company
Quantaco
Rohrig Constructions
Red Bull Australia
Secure Access I.T.
Shift
Simtech
Southtrade
International
Stan Sport
SW Accountants
& Advisors
Waratah Debt Capital
QHA REVIEW | 65

QHA PARTNERS & CORPORATE MEMBERS
APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT
OF LICENSED VENUES
TRAINING
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
OTHER COURSES OFFERED:
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
LIQUOR
BUYING GROUPS
Bottlemart
Ph: 1300 733 504
bottlemart.com.au
Independent Liquor
Group
Ph: 07 3713 2751
ilg.com.au
Liquor Legends
Ph: 07 3107 7422
liquorlegends.com.au
LIQUOR
WHOLESALE GROUPS
ALM (Australian Liquor
Marketers)
Brisbane: 07 3489 3600
Townsville: 07 4799 4022
Cairns: 07 4041 6070
almliquor.com.au
Paramount Liquor
Ph: 0429 448 523
paramountliquor.com.au
Your Mates Brewing Co.
Ph: 07 5329 4733
yourmatesbrewing.com
4 Hearts Brewing Co.
Ph: 0428 236 436
4heartsbrewing.com
MEDIA / MARKETING
Daily Press
Ph: 0412 224 969
dailypress.com.au
Horse & Water Creative
Ph: 0401 345 201
horseandwater.com.au
POINT OF SALE /
PAYMENTS
CashZone
Ph: 0466 148 752
cashzoneatm.com.au
H&L Australia Pty Ltd
Ph: 0407 975 411
hlaustralia.com.au
SwiftPOS
Ph: 1800 679 701
swiftpos.com.au
Next Payments
Ph: 0447 427 868
nextpayments.com.au
PRINTING / PACKAGING
Platypus Print Packaging
Ph 07 3352 0300
platys.com.au
SECURITY / CLEANING
Best Security
Ph: 07 3212 8460
bestsecurity.net.au
Command 51
Ph: 0437 368 352
command51.com.au
CMBM Facility Services
Ph: 07 3391 1040 /
Ph: 0419 708 715
cmbm.com.au
Future Business Technology
Group
Ph: 1300 706 155
fgtgroup.com.au
Hikvision Digital Technology
Ph: 1300 976 305
hikvision.com
Lotus Commercial Pty Ltd
Ph: 1300 653 536
lotusfilters.com.au
Luxxe Outsourced Hotel
Services
Ph: 03 8761 9156
luxxe.com.au
Security Registers
Ph: 0452 363 166
securityregisters.com.au
Tru Security Services
Ph: 0452 377 662
trusecurity.com.au
SUPERANNUATION
HOSTPLUS
Ph: 1300 467 875
hostplus.com.au
TECHNOLOGICAL
PRODUCTS & SERVICES
BSV
Ph: 1300 244 727
bigscreenvideo.com.au
Chewzie Table Ordering
Ph: 1300 243 994
chewzie.me
Operandio Pty Ltd
Ph: 0422 398 294
operandio.com
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
Hikvision Digital Technology
Ph: 1300 976 305
hikvision.com
IDU Technologies Pty Ltd
mitch@idu-identification.com
idu-identification.com
Jands
Ph: 0408 506 620
jands.com.au
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
jbhifi.com.au
Mr Yum
Ph: 0448 504 121
mryum.com.au
onPlatinum ICT
Ph: 0402 281 561
onplatinum.com.au
Security Registers
Ph: 0452 363 166
securityregisters.com.au
Smart Parking Limited
Ph: 0421 155 972
smartparking.com
UrPay Technologies
Ph: 0411 457 377
urpay.com.au
Vix Vizion Pty Ltd
Ph: 0413 026 918
vixvizion.com
Whats Doing App
Ph: 0404 561 895
whatsdoingapp.com
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
apeagers.com.au
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Email: training@qha.org.au
Web: www.qha.org.au
Banktech
Ph: 1800 080 910
banktech.com.au
Bepoz Retail Solutions
Ph: 1300 023 769
bepoz.com.au
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
Secure Access I.T.
Ph: 1300 880 565
secureaccess.com.au
Tanda
Ph: 1300 859 117
tanda.co
BK Electronics
Ph: 0431 509 409
bkelectronics.com.au
Idealpos Solutions
Ph: 07 3630 2455
Idealpos.co
Cherry Hub Pty Ltd
Ph: 0409 548 276
cherryhub.com.au
MyVenue Pty Ltd
Ph: 0447 129 873
myvenue.com/pubs-cafes-bars
UrPay
Ph: 0411 457 377
urpay.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com

ADD MORE TO YOUR STORE! CONTACT OUR QLD STATE MANAGER SHAUN LANDY
0436 002 418 | SLANDY@LMG.COM.AU
lmg.com.au | bottlemart.com.au