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4th Draft BCFC First-Time Fan Guide

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ASHTON GATE<br />

FIRST-TIME<br />

FAN GUIDE


CONTENTS<br />

This <strong>First</strong>-<strong>Time</strong> <strong>Fan</strong> <strong>Guide</strong> has been designed to ensure<br />

that supporters visiting Ashton Gate get the most out of<br />

their matchday experience irrespective of the result on<br />

the pitch.<br />

This guide contains everything from information for<br />

families, travel advice, ticketing information, Bristol City<br />

history and more!<br />

• Contact us<br />

• Brief history<br />

• Getting to the gate<br />

• Tickets<br />

• Stadium<br />

• Stadium timings<br />

• Additional facilities<br />

• Junior Reds<br />

• Red & Robyn<br />

• <strong>Fan</strong> Experience Ambassadors<br />

• Matchday activity<br />

• The Bristol Sport Store<br />

• Concessions<br />

• Safety & security<br />

• Safeguarding


WELCOME TO ASHTON GATE, WE ARE THE ROBINS!<br />

The Robin is symbolic in its tenacity and its spirit.<br />

The first bird to start the dawn chorus, the last to stop singing at night.<br />

Traditionally, the robin represents hope, revival, new beginnings and good things to come.<br />

Whilst small, and considered ’cute’; don’t let that fool you.<br />

The robin is aggressively territorial and quick to drive away intruders.<br />

Home is theirs to protect; boldly and bravely.<br />

Ashton Gate is our home, our territory, our fortress to defend.<br />

Bristol is our community, our family to protect and care for.<br />

We support and nurture our own academy to develop them into first team players through<br />

opportunity.<br />

Our bravery and fearlessness allows us to play with freedom, to entertain our fans and to<br />

inspire our community.<br />

We play to win, we exist to inspire, we Always Believe<br />

We look forward to welcoming you to Ashton Gate – Enjoy the game! COYR


CONTACT US<br />

If you have any specific enquires ahead of your visit to Ashton Gate, please email supporter<br />

services at supporterservices@bristol-sport.co.uk or call 0117 963 0600.<br />

Supporter Liaison Officer - Jerry Tocknell.<br />

Jerry never misses a matchday and is on hand to help where he can with your queries and<br />

concerns.<br />

slo@bcfc.co.uk | 0117 963 0600 | @BristolCitySLO on X.<br />

Disability Liaison Officer - Gareth Torpy.<br />

Gareth can help with any enquiries regarding equal access and make necessary arrangements<br />

to improve a disabled fan’s match day experience.<br />

gareth.torpy@bristol-sport.co.uk | 0117 963 0600.<br />

Safeguarding<br />

If you have a concern regarding safeguarding, please email safeguarding@bristol-sport.co.uk<br />

or call the Safeguarding Team on 07880 140411.<br />

FOLLOW US<br />

X: @bristolcity | Instagram: @bristolcityfc | TikTok: bristolcityfc | Web: https://www.bcfc.co.uk


BRIEF HISTORY<br />

Bristol City was formed in 1894 under the name Bristol South End Football Club and played their games at St.<br />

John’s Lane, Bedminster.<br />

The club was renamed Bristol City Football club in 1897.<br />

Bristol City FC merged with Bedminster FC, a professional club which played their matches a mile away from<br />

St. John’s Lane – at Ashton Gate.<br />

After one season (1900-01) playing at both St. John’s Lane and Ashton Gate - and then three seasons back at<br />

St. John’s Lane - Ashton Gate became the new permanent home of Bristol City FC.<br />

Between 1901 and 2006 Bristol City experienced a period of promotion and relegation between the <strong>First</strong><br />

Division and the Third Division before being promoted (back) into the Championship in 2007. In 2012 City were<br />

relegated once again before earning promotion in 2015. Bristol City have been a consistent side in the<br />

Championship since then.<br />

For more information click here.


ASHTON GATE EIGHT<br />

On February 3rd, 1982, eight players tore up their contracts to save the club from financial ruin – an act which<br />

will never be forgotten.<br />

Bristol City were just minutes away from folding with the club set to cease trading at midday.<br />

There was seemingly only one way out of the hole: the club would be declared bankrupt; a new club would be<br />

formed under a new board and the players who were on long-term deals would be asked to tear up their<br />

contracts. Without these measures, the club would no longer exist.<br />

Enter the Ashton Gate Eight. These men were given the ultimate ultimatum and made the heroic sacrifice for<br />

your club.


GETTING TO THE GATE<br />

Ashton Gate Stadium is easily accessible by public transport and a special matchday<br />

services (only applicable for City men’s fixtures).<br />

For further travel information visit https://www.bcfc.co.uk/ashton-gate/getting-here/<br />

24-48 hours before matchday at Ashton Gate we will publicise a ’Gate <strong>Guide</strong>’ which will be<br />

posted on our social media and website. The ’Gate <strong>Guide</strong>’ will contain travel information<br />

relevant to the fixture.<br />

We will endeavour to inform supporters of any traffic or travel information ahead of<br />

fixtures on our website and social media but encourage supporters to also check local<br />

news and transport companies.


MATCHDAY BUS<br />

Three dedicated supporter bus services operate on Bristol City men’s<br />

first-team home league games. These services operate from Winterstoke<br />

Road, just yards from the main entrance to Ashton Gate Stadium and at<br />

convenient times for those attending games.<br />

Please note services for cup competitions may vary. Matchday shuttle<br />

busses are also only run for select City Women’s fixtures.<br />

For more information including ticket information and payment methods<br />

visit https://www.bcfc.co.uk/ashton-gate/getting-here/<br />

For more information on the AG1 click here<br />

For more information on the AG2 click here<br />

For more information on the AG3 click here


PUBLIC BUS<br />

• Ashton Gate is well connected to Bristol and surrounding areas by an extensive public bus network.<br />

• The easiest way to plan your route is the Travel West Journey Planner - click here.<br />

• Many services across Bristol are operated by <strong>First</strong> Bus – you can find more information on their routes here<br />

TRAIN<br />

• Ashton Gate is well served by local and national rail services. For the lates information, journey planning and<br />

tickets please visit www.gwr.com<br />

• Bristol Temple Meads – Mainline station with trains running directly to most parts of the UK, including Wales<br />

and Scotland. It is a 40-minute walk to Ashton Gate Stadium, or you can use the matchday AG3 service.<br />

• Parsons Street – This station serves much of Somerset, South Wales and Bristol (journey time to Temple<br />

Meads approximately 5 minutes). It is a 15-minute walk to Ashton Gate. Please note Parsons Street does<br />

NOT have step-free access.


WALKING<br />

Ashton Gate is less than a 30-minute walk from most of South, Central and West Bristol and you can use the<br />

postcode BS3 2EJ to plan your route.<br />

Click here for our walking map with various trails that pick out interesting locations along the way!<br />

CYCLING<br />

Ashton Gate is easily accessible by bike via several dedicated cycle paths in Bristol. We also have plenty of<br />

bike racks next to the South Stand at the stadium as well as a free to use handy bike pump. Click here for a<br />

map of nearby cycle paths.<br />

AIR & BOAT<br />

Bristol Airport is just 15 minutes' drive from the Stadium. The Airport Flyer Service A1 stops at Parsons, just 15<br />

minutes' walk from Ashton Gate.<br />

Number Seven Boat Trips operate a cross-harbour ferry service. Click here for more information.<br />

Bristol Ferry Boats also run a waterbus service. Click here for more information.


PARKING<br />

If you opt to drive to Ashton Gate, please be aware that many local streets are covered by a Resident Parking<br />

Scheme.<br />

We strongly advice that you park at the Portway Park & Ride – this is particularly ideal for supporters using the<br />

motorway – or the Brislington Park & Ride where you can use the Matchday Supporter bus services to<br />

complete your journey.<br />

There is no stadium matchday parking but ther are unofficial off-site parking options. Click here fore more<br />

information.<br />

CLEAN AIR ZONE<br />

Please be aware that central Bristol, including many roads near Ashton Gate, is not part of a Clean Air Zone<br />

(CAZ) where non-compliant vehicles will be charged between £9 and £100 per day to drive. Click here to find<br />

out more.


TICKETS<br />

How do I purchase tickets for an upcoming fixture? – Visit our ticketing page at:<br />

https://tickets.bristol-sport.co.uk/en-gb/categories/bristol-city<br />

Children under the age of 18 months will not require a ticket to enter the stadium – but will<br />

be required to sit on their guardian’s lap throughout the game.<br />

Bristol City proudly launched Digital Tickets for the 2023/24 season. For all the information<br />

on digital ticketing click here<br />

Tickets for cup matches are priced dependent upon the opponents, the profile of the<br />

fixture and the competition.<br />

Match tickets are non-refundable apart from in exceptional circumstances, in which case<br />

our Supporter Services team will assess each case on its own individual merits.<br />

The club operates a specific ticketing policy for disabled supporters and will ensure that<br />

the scheme does not discriminate between disabled people with differing impairments.<br />

For all general ticketing enquiriesl, please visit our dedicated ticket FAQ page here


STADIUM<br />

Ashton Gate was renovated in 2016 with a £50m rebuild<br />

project. Now a 26,462-seater stadium and consists of three<br />

inter-linked concourses comprising of the Dolman Stand,<br />

South Stand and double-tiered Lansdown Stand – all which<br />

host Home supporters on matchday.<br />

The Atyeo Stand hosts away supporters.<br />

Please note we are a fully cashless stadium are for<br />

increased speed of service and improved hygiene. All<br />

major contactless debit and credit cards are accepted.


KEY STADIUM TIMINGS<br />

Please note all timings are subject to change and we strongly advise that supporters check the ‘Gate <strong>Guide</strong>’ in advance of the fixture<br />

for confirmed timings.<br />

KICK OFF TIME TURNSTILES FAN VILLAGE<br />

SUPPORTER SERVICES<br />

PHONELINE<br />

TICKET OFFICE<br />

3:00pm 1:00pm (2 hours before KO) 12:00pm (3 hours before KO) 10:00am-12:30pm 10:30am-3:15pm<br />

12:30pm 10:30m (2 hours before KO) 10am (2.5 hours before KO) 9:00am-10:30am 9:30am-12:45pm<br />

7:45pm 6:15pm (1.5 hours before KO) 4:45pm (3 hours before KO) 10:00am-5:00pm 5:00pm-8:00pm<br />

8:00pm 6:30pm (1.5 hours before KO) 5:00pm (3 hours before KO) 10:00am-5:00pm 5:00pm-8:15pm


ADDITIONAL STADIUM FACILITIES<br />

BABY CHANGING<br />

Baby changing facility units are installed in the following areas:<br />

• West stand concourse disabled toilet – next to W10/11<br />

• West stand concourse female toilet – next to W10/11<br />

• West stand 2nd floor, Lansdown restaurant disabled toilet – VIP 1 end<br />

• West stand 3rd floor, disabled toilet – VIP 1 end<br />

• Heineken Lounge disabled toilet<br />

• South/West corner disabled toilet next to A8<br />

• Kofi Lounge – coffee shop<br />

PRAYER ROOM<br />

City supporters can access a prayer room in the Dolman Lounge 2. Supporters can access<br />

this via VIP 3. There will always be a steward at VIP 3 to help direct you.<br />

We advise supporters to check the ‘Gate <strong>Guide</strong>’ ahead of each game for any changes or<br />

updates.


JUNIOR REDS<br />

There is a dedicated Family Area located in the Upper Lansdown Concourse. Supporters<br />

sat here will be with other like-minded fans.<br />

The Family area is situated in the upper Lansdown concourse on level four. It can be<br />

accessed via two stairwells either end of the ground floor concourse or via the lifts<br />

provided.<br />

The Great British Sports Show host a range of activities for junior supporters to enjoy in<br />

the family area before pre-match.<br />

Also make sure to have a go on our Kick Ball Game Frame which is in the South Stand<br />

Concourse or the <strong>Fan</strong> Village.<br />

The Robins Foundation will also be operating white board activities like ‘Guess the<br />

Attendance’ and Guess the Score’ in the family area.<br />

All activities begin as soon as turnstiles open and end 30 minutes before kick-off.<br />

Please check the ‘Gate <strong>Guide</strong>’ and City’s social media ahead of the game for specific<br />

information.<br />

All activities are FREE of charge, just join the queue and wait your turn!


RED & ROBYN<br />

Red & Robyn are Bristol City’s official mascots, and they never miss a matchday.<br />

They are regulars in the Family Area, but you can also find them flying around Ashton Gate<br />

visiting the club shop, concourses, <strong>Fan</strong> Village, and pitch side pre-match.<br />

If you bump into Red & Robyn, feel free to ask for a photograph, challenge them to a<br />

dance-off or just give them a high five.<br />

Make sure you follow Red & Robyn on X @RedAndRobyn and Instagram @rednrobyn and<br />

keep up to date with all things Junior Reds.<br />

Here you can also see their matchday schedule and what they get up to. We advise that<br />

supporters check the ‘Gate <strong>Guide</strong>’ and social media ahead of the game.<br />

Click here for Red & Robyn’s standard 3pm KO schedule.<br />

Click here for Red & Robyn’s standard 7:45pm KO schedule.


YOU REDS! JUNIOR REDS MAGAZINE<br />

New for the 2023/24 our junior supporters can collect their FREE copy of the latest YOU<br />

REDS! edition (at selected fixtures).<br />

New issues of YOU REDS! are released over the course of the season and each copy is<br />

filled with fun activities, posters, player signing pages, player interviews and more!<br />

YOU REDS! are free to collect from the below locations:<br />

• The Bristol Sport Store<br />

• Pop-Up retail outlets<br />

• <strong>Fan</strong> Experience Ambassadors<br />

• Ticket Office<br />

Please note that YOU REDS! is released and available on a first come first served basis and<br />

there will be fixtures between each issue where there are no copies available.<br />

We will advertise the release of new issue on our website, social media and the fixture’s<br />

‘Gate <strong>Guide</strong>’.


FAN EXPERIENCE AMBASSADORS<br />

Our <strong>Fan</strong> Experience Ambassadors are on hand to help and guide supporters. They are<br />

simply here to help with any matchday query or concern that you may have.<br />

<strong>Fan</strong> Experience Ambassadors are situated on all main entrances, turnstiles and within the<br />

<strong>Fan</strong> Village.<br />

Our <strong>Fan</strong> Experience Ambassadors are easy to identify by their pink here to help vests.<br />

Please approach them with any questions you have – especially if it your first time at<br />

Ashton Gate!<br />

You will often find them on hand to manage queues and manage activations. <strong>Fan</strong><br />

Experience Ambassadors also assist in handing out our Junior Reds Magazine!


MATCHDAY ACTIVITY<br />

Matchday at Ashton Gate has more to offer than 90 minutes of top-class football.<br />

Pre-match make sure you visit the <strong>Fan</strong> Village and take advantage of the live music on the<br />

main stage.<br />

The Independence Sports Bar is the perfect meeting point ahead of kick-off and with it’s<br />

“largest indoor pub screen in Europe” and home to the famous World cup meme. You can<br />

enjoy watching all the very best of live TV sporting action here too.<br />

Take advantage of the concession offerings, free family area activities and pre and post-<br />

match tunes!<br />

If you have any big screen announcements, send them to announcements@bcfc.co.uk by<br />

midday the day BEFORE the fixture to allow admin time to approve.<br />

At half-time two supporters go head-to-head in the Thatchers Apple Race! It is so much<br />

fun and worth a watch. Please note that the half time activation is weather dependant.


THE BRISTOL SPORT STORE<br />

Make sure to visit The Bristol Sport Store on matchdays. Here you can purchase<br />

everything from home and away kits, training wear, leisure wear, accessories, novelty<br />

items and more!<br />

The Bristol Sport Store is located within the South Stand, alongside our Independence<br />

Sports Bar and Kofi Coffee Shop.<br />

The Bristol Sport Store is situated at the south end of the stadium, in the south stand, and<br />

is accessed by the Winterstoke Road entrance.<br />

On weekday matches the store will close 30 minutes after full-time whistle.<br />

Saturday/Sunday matchdays: Opens 10am to 30 minutes after full-time whistle.<br />

On matchdays there are multiple retail locations for your convenience;<br />

<strong>Fan</strong> Village pop up – Open in line with the Bristol Sport Store<br />

Concourse (A8) pop up - Open in line with turnstiles<br />

Family Area pop up – Open in line with turnstiles<br />

The store is a card only store and will not accept cash payments for any purchases.


CONCESSIONS<br />

Food and drink options are available at Ashton Gate for<br />

cashless purchase.<br />

Here at Ashton Gate, we have dozens of outlets throughout<br />

the Stadium and <strong>Fan</strong> Village to suit every taste and budget.<br />

Make the most of your stadium experience by arriving early<br />

and soak up the pre-match or event atmosphere.<br />

From Loaded Fries to Doughnuts, we’ve got you covered!<br />

We pride ourselves on going local wherever we can – with<br />

more than 50% of our food and drink travelling less than 12<br />

miles to Ashton Gate Stadium – you’ll see all the usual West<br />

Country favourites from Thatchers Gold to Buxton Pies;<br />

Bristol Beer Factory to Mark’s Bread on offer here at BS3.<br />

VEGETARIAN & PLANT-BASED<br />

Ashton Gate has several plant-based options to choose<br />

from. Please refer to our food map for further details.


THE FAN VILLAGE<br />

On matchday fans can look forward to a wide selection of food and drink in our <strong>Fan</strong><br />

Village. From fish and chips; to pulled pork; burgers and fries to churros.<br />

Arrive early and enjoy! Our <strong>Fan</strong> Village opens three hours before kick-off.<br />

Please always check the Gate <strong>Guide</strong> ahead of matchday in case of any variation to<br />

opening time.<br />

THE INDEPENDENCE SPORTS BAR<br />

The Independence Sports Bar is located at the main Winterstoke Road entrance to Ashton<br />

Gate and sits between the Lansdown and South Stands.<br />

Here you can find ‘Loaded Fries’ and a selection of Bristol Beer Factory beers, as well as an<br />

array of Thatchers Cider and more.<br />

KOFI<br />

Come and get your coffee fix in Kofi Lounge. Situated next to our Independence Sports<br />

Bar and Store.<br />

A friendly coffee lounge serving high-quality ethically sourced coffee, and a range of<br />

sweet treats and savoury snacks, with sustainability at our heart.


FEED THE GOAT<br />

Located on the corner of the South Stand and Dolman Concourses.<br />

Wholesome Caribbean cooked meals, vegan and dietary requirements covered, including<br />

curried goat, nan’s stew and ital stew.<br />

JOLLY HOG<br />

Lansdown Stand lower tier.<br />

Serving hot dogs, bacon and pulled pork, Jolly Hog is owned by three brothers, including<br />

former rugby player Olly Kohn, who also runs the Wapping Wharf restaurant, Pigsty.<br />

JUNIOR SUPPORTERS<br />

Young City fans can enjoy free fruit on matchdays as part of our commitment to promote<br />

healthier lifestyles for children.<br />

Free fruit is available from the Upper Lansdown kiosks so Junior Reds can tuck into a<br />

healthy matchday snack.<br />

Junior Supporters can make the most of the pick-n-mix stand in the Upper Lansdown<br />

Family Area as well as chose from a selection of soft drinks and treats at most<br />

concessions.


SAFETY & SECURITY<br />

Bristol City and Ashton Gate stadium is committed to ensuring that all supporters that visit<br />

Ashton Gate have a safe and enjoyable experience.<br />

If you see or hear any racist, homophobic or any other abuse around the stadium, please<br />

report it to our text line on 07770 736 047.<br />

BAG POLICY<br />

Please try and leave your bags at home. Only bags that comply with our Bag Policy will be<br />

permitted entry into the stadium. No left luggage/bag drop facilities are available at the<br />

stadium.<br />

If you have a medical condition that requires you to bring a bag or other equipment with<br />

you to a match, please email our Disability Access Officer on Gareth Torpy<br />

on gareth.Torpy@bristol-sport.co.uk or SLO@bcfc.co.uk. We have a restricted bag policy<br />

and only those under the size of A4 will be allowed into the stadium and will be subject to<br />

a search.<br />

PUSHCHAIRS<br />

Pushchairs are not allowed in the stadium and there are no onsite facilities for storing<br />

them.


SAFETY & SECURITY<br />

The following articles must not be brought within the Stadium, any person found to be in<br />

possession of such items will be refused entry to The Stadium or ejected as appropriate.<br />

Knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items,<br />

laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon<br />

and/or compromise public safety.<br />

Any article that might be used as a weapon, be deemed to be offensive or abusive, or<br />

compromise public safety, will be confiscated and or reported to the police.<br />

Flag poles greater than 1m in length and flares. Bottles, glass vessels, cans, flasks.<br />

Frisbees and similar items, dangerous or hazardous items, illegal substances, explosives or<br />

ammunition; fireworks, knives, blades or other weapons, firearms, scooters, skateboards or other<br />

skates. Laser devices, smoke canisters, signs or items with corporate or inappropriate branding,<br />

unauthorised fliers, spray paint, large industrial style “permanent“ marker pens, prams / push<br />

chairs, transmitting devices, professional cameras & recording devices (This applies to cameras<br />

that have interchangeable lenses), large suitcases, lap tops, and back packs (trip hazards), illegal<br />

merchandise items, water bottles (need to have the ability to decant), illegal charity collection<br />

utensils, motor bike helmets, umbrellas, darts, hampers and cold boxes, air horns, alcohol and<br />

animals (except service dogs & guide dogs).<br />

Musical Instruments: Any unauthorised musical instruments: trumpets, drums and other devices<br />

capable of causing a disturbance or nuisance. However, we will consider requests to bring<br />

musical instruments when they are made in advance by emailing: Supporter Services<br />

Supporterservices@bristol-sport.co.uk


SAFEGUARDING<br />

If you have a concern regarding safeguarding, please email safeguarding@bristolsport.co.uk<br />

or call the Safeguarding Team on 07880 140411<br />

LOST CHILDREN<br />

All children under the age of 14 must be accompanied by a responsible adult. If you are<br />

attending the stadium with young children, we recommend that they wear a wristband<br />

that can be collected at the turnstiles (upon request) or can be collected from the<br />

Information Area situated on the South Stand/Lansdown corner concourse near A8/S17/<br />

S16. These wristbands have the Safeguarding phone number printed on them.<br />

We have two repatriation locations – one located inside and one outside the stadium<br />

premises. Should you be separated from your child please notify the nearest steward<br />

immediately or contact the Safeguarding Team on: 07880 140411.<br />

LOST PROPERTY<br />

Please visit the Bristol Sport Store or call on 0117 9630637 for lost property enquiries.

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