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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

M a r c h 2 0 2 4 e d i t i o n<br />

A splash of colour<br />


FEATURE:<br />


FOCUS:<br />




We specialise in<br />




07 3142 5915 | enquiries@ashleycooper.com<br />

Unit 2/3-5 Deakin St, Brendale QLD 4500<br />

F l<br />


<strong>QHA</strong> Vice President Sam Ingham-Myers, <strong>QHA</strong> President Richard Deery,<br />

<strong>QHA</strong> Chief Executive Bernie Hogan and <strong>QHA</strong> Senior Vice President Matt Coorey at Parliament House.<br />


WHAT<br />

WE DO<br />

COUNTS!<br />

We have started with plenty of uncertainty in 2024, but this is truly not uncommon in<br />

Queensland, Australia or around the world. Yes, we have had cyclones hit northern<br />

communities and ferocious storms in the south east. This has greatly affected some<br />

members, with forward bookings in accommodation taking a nose-dive and power<br />

outages simply stopping all trading. Similarly, our western members have had to contend<br />

with flooding and isolation issues.<br />

However, this sounds like business as usual in Queensland. Over my many years of living<br />

and working in the state, I have to say this is a typical start to a year, so I urge every<br />

member to not get caught up in the media’s desire to have a catastrophe and focus on<br />

the issues that matter for your long-term business success. Most importantly, let’s remind<br />

the politicians that turn up to get photos taken that there are long-term issues that are<br />

more important.<br />

In our industry, our staff need to feel safe coming to work. They need to be able to live<br />

within a reasonable distance of their work and operators need to be able to operate<br />

efficiently. These issues are all solvable by local, state and national governments.<br />

Law and order is paramount so that businesses are not constantly being robbed and<br />

staff put at risk. Housing supply must be addressed by releasing good quality land not<br />

in flood zones and regulating the short-term rental industry that drives rental homes off<br />

the market. Insurance costs are rampant and must be addressed in consultation with<br />

the industry. Access to gaming machines for the future growth of our industry and the<br />

unchecked rise of the excise tax constantly trouble the minds of our members.<br />

These and so many other issues are what the <strong>QHA</strong> is constantly advocating for, and we<br />

need your help. Pick the issue or two that you are most passionate about and start talking<br />

about it with every politician possible. If you are unsure who to talk to, start with us and<br />

we will help you connect with your local members of parliament. In short, we have to<br />

create our own prosperous future in this big election year – to make sure decision-makers<br />

never forget what your communities already know – what we do counts!<br />


<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />

<strong>QHA</strong> REVIEW | 3

q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

M a r c h 2 0 2 4 e d i t i o n<br />


FEATURE:<br />


FOCUS:<br />




A splash of colour<br />

o u r c o v e r :<br />

Matso’s Sunshine<br />

Coast Brewery<br />



M a r c h 2 0 2 4 e d i t i o n<br />

<strong>QHA</strong><br />

Level 14, 270 Adelaide Street<br />

Brisbane, Queensland 4000<br />

GPO Box 343<br />

Brisbane, Queensland 4001<br />

Phone: 07 3221 6999<br />

1800 177 594<br />

Fax: 07 3221 6649<br />

Web: www.qha.org.au<br />

Email: info@qha.org.au<br />

Office Hours<br />

8.30am – 5.00pm Monday to Friday<br />

President<br />

Mr Richard Deery<br />

Senior Vice President<br />

Mr Matthew Coorey<br />

Vice Presidents<br />

Mr Brad Fitzgibbons<br />

Ms Mel Tait<br />

Mr Sam Ingham-Myers<br />

Secretary/Treasurer<br />

Ms Rachel Johnson<br />

Chief Executive and Editor<br />

Mr Bernie Hogan<br />

www.qha.org.au<br />

6 NEWS<br />

12 FEATURE<br />


22 INSIGHTS<br />

MATSO’S<br />


30 FOCUS<br />


42 GAMING<br />

46 TOP DROP<br />







<strong>QHA</strong> REVIEW | 4<br />

<strong>QHA</strong> REVIEW is published by the Queensland<br />

Hotels Association ABN 54 878 166 941.<br />

All information is correct at time of going to press.<br />

The publishers cannot accept responsibility for<br />

errors in articles or advertisements, or unsolicited<br />

manuscripts, photographs or illustrations.<br />

The opinions and words of the authors do not<br />

necessarily represent those of the publisher. All<br />

rights reserved. Reproduction in part or whole is<br />

strictly prohibited without prior permission.<br />


For all editorial and advertising queries:<br />

Dave Swan 0401 345 201<br />



<strong>QHA</strong> Deputy Chief<br />

Executive<br />

A hospitality industry<br />

professional with over<br />

30 years’ experience<br />

in liquor, gaming and<br />

operations. Damian<br />

has a strong focus<br />

on compliance and<br />

legislation.<br />


<strong>QHA</strong> Training Manager<br />

An experienced VET<br />

sector professional,<br />

Therese manages<br />

the <strong>QHA</strong> Training<br />

department and is<br />

responsible for the<br />

development and<br />

delivery of quality training<br />

for <strong>QHA</strong> members and<br />

other hospitality venues.<br />


<strong>QHA</strong> Membership<br />

Officer<br />

Paul is the face of the<br />

Association to many<br />

<strong>QHA</strong> members as he<br />

travels the length and<br />

breadth of the state<br />

visiting, advising and<br />

assisting publicans.<br />


Managing Partner,<br />

Mullins<br />

With over 30 years’<br />

experience in property,<br />

liquor and gaming law,<br />

Curt is recognised<br />

as a leader in this<br />

field. He advises pub,<br />

club, nightclub,<br />

restaurant, resort and<br />

accommodation venue<br />

owners and operators.<br />


Attorney-General<br />

and Minister for<br />

Justice and Minister<br />

for the Prevention of<br />

Domestic and Family<br />

Violence<br />

Yvette D’Ath is a<br />

Labor member of the<br />

Legislative Assembly<br />

of Queensland<br />

representing the seat of<br />

Redcliffe.<br />


Commissioner for<br />

Office of Liquor and<br />

Gaming Regulation<br />

Queensland<br />

Victoria is responsible<br />

for the regulatory policy<br />

and strategic direction of<br />

product safety, licensing,<br />

compliance and<br />

enforcement activities to<br />

protect market integrity<br />

and keep Queenslanders<br />

safe.<br />


Employment Relations<br />

Manager<br />

Sarah has a passion for<br />

employment relations and<br />

has diverse experience<br />

advising and assisting<br />

employees and employers.<br />

Sarah has particular interests<br />

in workers’ compensation<br />

matters, bullying and<br />

harassment matters and<br />

policy development.<br />


Accommodation<br />

Membership<br />

Services Officer<br />

Tom will act as<br />

your conduit to<br />

accommodation<br />

information and <strong>QHA</strong><br />

services, and is an<br />

experienced professional<br />

who grew up living and<br />

working in the hospitality<br />

industry as part of a<br />

hotel-owning family.<br />


Head of MAX & TAB,<br />

Queensland<br />

With ten years of<br />

experience in Tabcorp<br />

gaming services, Adam<br />

has recently taken on<br />

both MAX & TAB for<br />

Queensland. Adam’s<br />

previous career in the<br />

hospitality industry<br />

positions him well to<br />

understand the role<br />

that wagering and<br />

gaming play in pubs.<br />


State Manager (Qld)<br />

Aristocrat<br />

Nick has a proven<br />

history in wholesale<br />

liquor, electronic gaming,<br />

and hotel and restaurant<br />

operation. He now<br />

heads up the state team<br />

for one of Australia’s<br />

leading manufacturers of<br />

gaming machines.<br />

<strong>QHA</strong> REVIEW | 5

NEWS<br />



<strong>QHA</strong> REVIEW | 6<br />

In an increasingly interconnected world, consumers<br />

have become more conscious of the impact their<br />

purchasing decisions have on the environment and<br />

the lives of the people behind the products they buy.<br />

Fairtrade certification has emerged as a powerful tool<br />

to promote sustainability, ethical practices and social<br />

justice in trade.<br />

In Australia, the demand for Fairtrade products has<br />

been on the rise as consumers seek to make a<br />

positive difference, so what is Fairtrade certification?<br />

Fairtrade is an international movement empowering<br />

farmers and workers in developing countries by<br />

promoting better trading conditions to ensure they<br />

receive fair prices for their products. The Fairtrade<br />

certification process involves strict standards that<br />

cover the environmental, social and economic aspects<br />

of production and trade.<br />

For a product to be Fairtrade certified, all steps in<br />

the supply chain from sourcing raw material to the<br />

final product must meet strict criteria. This includes<br />

adherence to fair wages, safe working conditions and<br />

environmentally sustainable practices.<br />

These standards also prohibit child labour as well as<br />

mandate the provision of community development<br />

funds to improve local infrastructure and services<br />

where the product is grown and produced for export.<br />

Why is Fairtrade certification good?<br />

Using tea as an example, let’s delve into how Fairtrade<br />

certification positively impacts tea producers in<br />

developing countries like Australia:<br />

• Fair prices<br />

Fairtrade ensures that tea farmers receive stable<br />

and fair prices for their crops, protecting them<br />

from market fluctuations and ensuring a more<br />

sustainable livelihood.<br />

• Empowerment of farmers<br />

Fairtrade empowers farmers by encouraging<br />

decision-making within their communities, allowing<br />

them to have a voice in shaping their future.<br />

• Community development<br />

A portion of the Fairtrade premium, a sum paid on<br />

top of the Fairtrade minimum price, goes into a<br />

community development fund. This fund helps build<br />

schools, healthcare facilities, clean water projects<br />

and other essential infrastructure, improving the<br />

overall wellbeing of the community.<br />

• Environmental sustainability<br />

Fairtrade standards require tea producers to adopt<br />

environmentally friendly practices, such as reducing<br />

the use of pesticides and promoting organic<br />

cultivation methods.<br />

• Prohibition of child labour<br />

Fairtrade prohibits the use of child labour in tea<br />

production, ensuring that children have access to<br />

education and a chance for a better future.

NEWS<br />

How to recognise official Fairtrade certified<br />

products in Australia<br />

In Australia, Fairtrade certified products feature the<br />

recognisable Fairtrade logo—a blue and green symbol<br />

representing fairness, sustainability and equity. The<br />

logo assures consumers that the product meets the<br />

highest global standards of responsible and ethical<br />

production.<br />

Why are Fairtrade certified products important to<br />

consumers?<br />

Consumers are savvy shoppers, and they<br />

unconsciously lean toward socially responsible<br />

purchases when making purchase decisions to foster<br />

positive change in underprivileged regions worldwide,<br />

such as those involved in tea and coffee production.<br />

By choosing Fairtrade products, Australian consumers<br />

feel like they are not only benefiting but also doing their<br />

part to support sustainable farming practices while<br />

protecting workers and contributing to the wellbeing of<br />

farming communities.<br />

Consumers are attuned to recognising official<br />

standards, so the official Fairtrade symbol empowers<br />

them in knowing their purchase is contributing to a<br />

greater good.<br />

Reward Hospitality supports Fairtrade officially<br />

certified products<br />

Reward Hospitality is not only committed to its<br />

clearly defined and honoured stance on corporate<br />

responsibility, but they are also committed to instilling<br />

Australia’s commitment to responsible consumption<br />

and productions, as outlined in the United Nations<br />

Sustainable Development Goals (SDGs).<br />

Fairtrade certification in Australia represents<br />

a significant step towards promoting ethical<br />

trade practices, social justice and environmental<br />

sustainability in the global tea industry.<br />

In 2023, Reward Hospitality engaged SereniTEA,<br />

whose products are not only high quality, but also<br />

organic and forward-thinking. The company prides<br />

itself on social and global responsibility, making them a<br />

leader in the field of tea and a connoisseur of flavours<br />

that are beyond the experience of everyday tea<br />

production and delivery.<br />

Reward Hospitality boasts a myriad of Fairtrade<br />

certified products on their website (rewardhospitality.<br />

com.au) including its SereniTEA range which includes<br />

a selection of blends and flavours that suit any<br />

business.<br />

By opting for the ethical choice, your guests will be<br />

helping the growers, communities and distributors of<br />

these products.<br />

<strong>QHA</strong> REVIEW | 7

NEWS<br />




<strong>QHA</strong> REVIEW | 8<br />

The Rose & Crown has opened its doors to the<br />

people of South Bank following a refurbishment that<br />

enhanced the old charm of a landmark heritage-listed<br />

Queenslander built in the 1880’s.<br />

Situated on the site of the former Little Big House,<br />

The Rose & Crown is directly in front of South Bank<br />

train station, a short walk from the South Bank Ferry<br />

terminal and accessible to the entirety of Brisbane.<br />

The person behind the pub is Alex Derrick, a<br />

Queenslander who went to the United Kingdom for<br />

a two-year working holiday and came back 24 years<br />

later with a mission. Alex said he fell in love with two<br />

things when he was overseas – Great British pubs and<br />

his wife, Bella.<br />

“I changed my plans for a career in medicine and<br />

started operating some of the first gastropubs in<br />

London. These were pubs that took food really<br />

seriously, using the best available seasonal ingredients<br />

and producing a small but ever-changing menu.<br />

“At the time, this was a revelation, as traditional pub<br />

food was very poor indeed. The secret was keeping<br />

the informal atmosphere of a local pub, not trying<br />

to be fancy or pretentious, but blowing customer<br />

expectations out of the water with restaurant-quality<br />

food.<br />

“For 24 years I put my stamp on more than 80 pubs in<br />

London, the South of England and Wales. I am proud<br />

to say that many are now iconic, much-loved local<br />

heroes. My team and I won several awards, including,<br />

memorably, Best Pub Company in the United Kingdom<br />

in 2010. In the back of my mind, I’ve always wanted to<br />

bring the same idea to Brisbane,” he said.<br />

Returning last year with his family, Alex set his sights<br />

on finding the perfect spot for a proper London-style<br />

gastropub – something that would offer a point of<br />

difference from the existing venues across the city.<br />

That search is now over.<br />

Alex said The Rose & Crown will be a place that you<br />

can feel at home in, whether you are looking for a<br />

three-course freshly cooked meal or a spontaneous<br />

pint with a mate.<br />

“I really want to recreate the famous feel of a good<br />

British pub where regulars love bringing friends to<br />

their local, having a ball and staying up later than they<br />

should – a true home-away-from-home,” he said.<br />

The Rose & Crown will be the only pub in Queensland<br />

serving traditional beer straight from the cask. Tap<br />

beers will include Birra Moretti, Brewdog and Magners,<br />

plus the creamiest pint of Guinness this side of Dublin<br />

thanks to a couple of technical secrets Alex picked up<br />

on his travels.<br />

The 40-bin wine list will primarily focus on old-world<br />

regions and varietals, with monthly wine dinners<br />

enabling oenophiles to explore further. A wide range of<br />

low and no-alcohol products also mean that a visit to<br />

the venue can be enjoyed by all.<br />

Head chef of the venue, Kevin Honeywood, worked<br />

in many top United Kingdom kitchens before starting<br />

his own successful British gastropub. Now back in<br />

Australia, he will be leading a freshly prepared menu<br />

that changes regularly throughout the week – think<br />

British classics done to perfection, mixed in with<br />

modern dishes that you won’t find anywhere else.<br />

Sundays will see a selection of roast dinners with<br />

Yorkshire puddings, vegetables and lashings of gravy<br />

available all day.<br />

Bella Derrick, Alex’s wife, is an experienced interior<br />

stylist who has given her magic touch to many of his<br />

pubs in the past. Her plans for The Rose & Crown<br />

include a three-metre olive tree in the garden, classic<br />

elements to complement the heritage building and a<br />

few nods to her British background.<br />

For more information, the chance to be a guinea pig at<br />

one of the venue’s soft openings and to be in the hat<br />

for an invite to the grand opening party on 13 <strong>Mar</strong>ch,<br />

visit roseandcrownpub.com.au.

NEWS<br />




Queenslanders are being called on to nominate their<br />

favourite hotspots, local treasures and hidden gems<br />

for the 2024 Queensland Top Tourism Town Awards.<br />

Presented by the Queensland Tourism Industry<br />

Council (QTIC), the annual Top Tourism Town Awards<br />

recognise Queensland’s diverse hospitality and<br />

outstanding regional destinations.<br />

QTIC CEO, Brett Fraser, said he encourages all<br />

Queenslanders to get involved, throw their support<br />

behind the sunshine state’s regional getaways and<br />

nominate their best-loved towns.<br />

“Queensland is home to many exceptional and unique<br />

destinations. From fossil hunting in the outback to<br />

hinterland escapes and captivating coastal getaways,<br />

our state’s regional communities are as varied as they<br />

are enchanting. We’re looking to crown the best of the<br />

best.<br />

“The Top Tourism Town Awards are a terrific way to<br />

celebrate the regional communities that rally and work<br />

together to create a welcoming and unforgettable<br />

guest experience.<br />

“Becoming a top tourism town is a real team effort –<br />

from a friendly smile at the local store to the delivery<br />

of high-caliber experiences. We want to acknowledge<br />

and celebrate those communities who make<br />

Queensland the world-class destination it is.<br />

“We’re inviting locals and tourism operators to come<br />

together, nominate their regional community and show<br />

our expert judges why their slice of paradise ought to<br />

be celebrated as a top tourism town. I have no doubt<br />

that this year’s awards judges will have a tough job<br />

ahead of them,” he said.<br />

There are four awards in the program, including Top<br />

Tourism Town Award – those with a population over<br />

5,000, Top Small Tourism Town Award – those with<br />

a population between 1,500 and 5,000, Top Tiny<br />

Tourism Town Award – those with a population below<br />

1,500 and Top Tour Guide Award.<br />

The Top Tour Guide Award recognises a tour guide<br />

or coach captain who goes above and beyond in<br />

providing guests with an exceptional experience. Brett<br />

said tour guides go hand in hand with the tourism and<br />

hospitality industry.<br />

“It’s only fitting that we recognise these incredible<br />

individuals for their talent in captivating audiences.<br />

Their passion for storytelling fills guests with a deeper<br />

appreciation for Queensland and our rich history.<br />

“We invite Queenslanders to nominate a tour guide<br />

or coach captain who’s worthy of celebrating for the<br />

state’s highest accolade,” he said.<br />

With nominations now open and closing Monday 6<br />

<strong>Mar</strong>ch, Queenslanders can nominate their favourite<br />

town through the QTIC website at qtic.com.au/toptourism-award/.<br />

Last year, 24 towns were nominated for the awards,<br />

with Caloundra, Airlie Beach and Winton taking out<br />

Top Tourism Town, Top Small Tourism Town and Top<br />

Tiny Tourism Town respectively.<br />

State winners will go on to represent Queensland at<br />

the national awards held later in the year, where they<br />

will have the chance to be crowned one of Australia’s<br />

Top Tourism Towns or Australia’s Top Tour Guide.<br />

Queensland’s three Top Tourism Towns and Top<br />

Tour Guide will be announced in June at an awards<br />

ceremony in Brisbane.<br />

<strong>QHA</strong> REVIEW | 9

GAMING<br />

with Nick Bainbrigge<br />



<strong>QHA</strong> REVIEW | 10<br />

Can you believe it? The 2024 Australasian Hospitality<br />

and Gaming (AHG) Expo is almost here!<br />

This year, the A-team at Aristocrat Gaming is excited<br />

to show you a glittering portfolio of established<br />

performers and shiny new games.<br />

Our portfolio offers variety for every venue, with a<br />

performance profile designed to be stronger for longer.<br />

In other words, games that deliver a faster return with<br />

longer-lasting, consistent performance which is above<br />

the industry average.<br />

The focus of our AHG Expo stand will be our new<br />

game family, Diamond Age, which is coming soon<br />

to Queensland Hotels. It’s a brilliantly simple hold<br />

and spin game with a few tweaks, designed for the<br />

broadest range of players who are keen to have that<br />

easy to understand but fun gaming experience. We<br />

hope it’ll really sparkle on your gaming floor.<br />

Our full Mighty Genie selection will be on show too,<br />

with our recently released game, Dragon’s Wish,<br />

completing the lineup. I’m pleased to say, at the time<br />

of writing, that the Mighty Genie games are one of the<br />

top games in Queensland as well.<br />

And… ladies and gentlemen, please roll up! For those<br />

attending the AHG Expo, you’ll get a sneak peek<br />

of our new Jackpot Carnival Deluxe! It’s the classic<br />

game, but with an award-winning hammer feature. It’s<br />

coming later this year and will raise the roof on player<br />

entertainment across the state.<br />

We’ll also be showing some classic new Treasures,<br />

Pelican and Pompeii Treasures, with well-known<br />

themes and updated gameplay.<br />

The A-team thanks you for your partnership and<br />

support, and we look forward to seeing you all at the<br />

2024 AHG Expo.

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Meet<br />

the<br />

locals<br />

Tucked away in the mountains, the Scenic Rim Brewery<br />

has quickly become the highlight of its building’s<br />

140-year-old history. Passionately brought to life by<br />

Mike and Wendy Webster, the venue embodies a true<br />

hospitality dream for many Aussies.<br />

<strong>QHA</strong> REVIEW | 12<br />

An hour’s drive west of Brisbane, you will<br />

find the Scenic Rim Brewery in a small<br />

country hamlet called Mount Alford.<br />

Surrounded by rich agricultural land named<br />

after the Indigenous words for ‘land above<br />

water’ and ‘a place of thunderstorms’, the<br />

couple thought there was no better place<br />

to open a craft brewery, café and local<br />

produce store.<br />

Mike said his journey to becoming director<br />

and head brewer of the Scenic Rim Brewery<br />

started unknowingly about 30 years ago,<br />

after being newly married with one child,<br />

one income, one mortgage and no money<br />

for beer.<br />

“Luckily for me, a good mate showed<br />

me how to homebrew. Not long after<br />

this, I started my own building business<br />

and continued to brew as a hobby. They<br />

kind of went hand in hand. Working in<br />

the hot Queensland climate gave me an<br />

insatiable thirst, so the hobby turned into an<br />

obsession.<br />

“After being kicked out of the kitchen and<br />

then the laundry, I ended up in the garage<br />

where I built my own 50-litre full-grain<br />

brewery. A private tour by the head brewer<br />

of the Heineken Brewery in 1992 also<br />

ignited another spark that I wasn’t aware of<br />

at the time.<br />

“21 years and 100 homes later, Wendy and<br />

I decided it was time for a career change.<br />

We didn’t know what that was, but because<br />

gap years weren’t fashionable when we left<br />

school, we decided it was our turn.<br />

“We travelled to Europe to visit some<br />

relatives and I went to VLB, a research and<br />

teaching institute for brewing in Berlin. This<br />

was the next step to learning more about<br />

bigger volume brewing, and it turned out<br />

to be the best educational experience of<br />

my life. My graduation also coincided with<br />

Oktoberfest, which was also informative,”<br />

he said.<br />

In 2014, Mike and Wendy purchased<br />

the heritage-listed Mount Alford General<br />

Store, which was the bustling centre of its<br />

community up until the early 2000’s when<br />

it was left empty and without purpose. In<br />

the following years, the couple set to work<br />

restoring the old building to its former glory<br />

as a tourism destination.


<strong>QHA</strong> REVIEW | 13


“We are all about<br />

connecting with the<br />

past, and invite our<br />

customers to step back<br />

in time, visit a building<br />

from the nineteenth<br />

century...<br />

<strong>QHA</strong> REVIEW | 14<br />

Today, as you step through the doors of the<br />

140-year-old venue, you will be greeted with beautiful<br />

old-world architecture, three 1000-litre brewing<br />

systems and shelves overflowing with home-brewed<br />

beer and local produce from the Scenic Rim.<br />

During the renovation, Mike said there was a lot<br />

of fear in the community that the character of the<br />

building would be stripped away, and that running a<br />

brewery in Mount Alford was bordering on lunacy.<br />

“We soothed those concerns when we repurposed<br />

the venue without losing track of its original<br />

character, employed locals and supported<br />

community businesses by putting their products on<br />

our shelves.<br />

“We are all about connecting with the past, and invite<br />

our customers to step back in time, visit a building<br />

from the nineteenth century, see brewery equipment<br />

that is copper and not shiny stainless steel, peruse<br />

our antique shelves and indulge at our old-school ice<br />

creamery and European-inspired café.<br />

“Wendy’s heritage is Dutch, and although she was<br />

born here, we both spent a lot of time with the Dutch<br />

and German communities. We decided to follow<br />

along with the two nations that have paired food<br />

with beer for centuries and serve pork knuckles,<br />

bitterballen, kransky hotdogs, wurst platters and so<br />

much more,” he said.<br />

Surrounded by a thriving rural paradise known for its<br />

food and fresh produce, the Scenic Rim Brewery is<br />

a perfect representation of its location. Here, guests<br />

can be immersed in the life of the small town while<br />

taking in views of farms, valleys and mountains,<br />

listening to local musicians and, of course, indulging<br />

in the brewery’s signature selection of homemade<br />



Using sustainable and clean brewing techniques from<br />

a bygone era, Mike takes great pride in developing<br />

unique flavour profiles for his beer while supporting<br />

local producers with ingredients like honey, whey<br />

and vegetables. He best describes the personality<br />

and flavour of the brewery’s old-style ale recipes<br />

himself, with each having a character and story that<br />

symbolises the larrikin nature of typical Australians.<br />

“Each brew celebrates the people we love and<br />

the place we call home. Our ginger extra dry, for<br />

example, was developed with grade 11 chemistry<br />

students. They made a ginger soft drink in class and<br />

then brought the samples to the brewery, where we<br />

created a pale ale with local honey and ginger.<br />

“Our old-style pale ale, Digga’s, features a caricature<br />

of my dad in his WWII uniform. The beer honours not<br />

just those that protect our country but also the many<br />

underground coal miners that were colloquially called<br />

Diggas in Ipswich.<br />

“Ripa Rita is our red IPA made with rosella flowers<br />

and beetroot, which is added for colour and body.<br />

Our mid-strength pale ale, Shazza, is also our tribute<br />

to the many women that are starting to drink beer,<br />

and Fatman is an Irish red ale that we actually call a<br />

maroon ale. Go Queenslander.<br />

“Phar Que is our Belgian abbey ale and my signature<br />

beer from my home brewing days that I wanted<br />

to share with the world, while Giddy Gout is a milk<br />

stout developed using whey left over from two local<br />

dairies – Towri Sheep Cheeses and Tommerups Dairy<br />

Farm,” he said.<br />

From brewing in large copper tanks to hand-labelling<br />

and packaging every single bottle of beer, Mike<br />

and Wendy have been serious about implementing<br />

sustainable practices since they opened Scenic Rim<br />

Brewery, and even took out Best Environmental &<br />

Energy Efficiency Practice in the <strong>QHA</strong> Awards for<br />

Excellence last year.<br />

Living in a region that’s scenic by nature, not just by<br />

name, the couple wanted to ensure their business<br />

had zero impact on the environment. As a result,<br />

Mike said they implemented a six-stage sustainability<br />

strategy that took six entire years to complete.<br />

“As the owners of a heritage-listed venue, our first<br />

project was to restore and recycle the actual building.<br />

So from day one we’ve progressively implemented<br />

an environmental and energy-efficient strategy.<br />

<strong>QHA</strong> REVIEW | 15


<strong>QHA</strong> REVIEW | 16<br />

“We’ve ultimately upheld our 19th-century building to<br />

21st-century standards while also creating a thermally<br />

and energy-efficient premises. On a normal business<br />

day, we can go without drawing power from the grid.<br />

“By implementing these procedures as part of our<br />

everyday process, we serve our customers and<br />

community knowing we have minimised our impact on<br />

the environment and will remain economically viable<br />

into the future,” he said.<br />

Since opening seven years ago, Mike and Wendy have<br />

significantly contributed to the tourism and culture of<br />

Mount Alford. In addition to attracting guests all the<br />

way from Noosa and Tweed Heads to Stanthorpe and<br />

Toowoomba, the brewery has also consistently been<br />

a part of the many helicopter tours, festivals and trails<br />

that celebrate the region.<br />

Importantly, Mike said they also work hard to support<br />

the community that supports them by getting behind<br />

local events and supplying produce for all sorts of<br />

occasions.<br />

“Because we are a rural region, bushfires are a part of<br />

our everyday life, so we feel that the Rural Fire Service<br />

is one of the greatest volunteer organisations in the<br />

country. The volunteers give their time and risk their<br />

lives for days on end, sometimes without thanks, so<br />

we do our part by holding fundraising days where we<br />

have raffles and designate the sales from our kegs to<br />

the brigade.<br />

“Our junior staff also come from local schools. By<br />

involving students in the beer making process, it opens<br />

their eyes to the fact that there are opportunities in<br />

manufacturing, hospitality and tourism in the region<br />

that will enable them to have a career when they are<br />

ready to leave school.<br />

“We also have great support from our three adult<br />

children, their partners and our soon-to-be seven<br />

grandchildren. Our children all have full-time careers in<br />

graphic design, marketing, sales and teaching, so they<br />

are always available to give us advice and help our<br />

business,” he said.<br />

Needless to say, everything the Webster family does<br />

goes towards the betterment of their community and<br />

their charming little brewery, which has quickly become<br />

a leading tourist destination in the Scenic Rim.<br />

After demonstrating their respect for authentic<br />

Australian heritage, welcoming families to come and<br />

enjoy their products and being passionate advocates<br />

for their region, it’s clear that Mike and Wendy’s labour<br />

of love is a genuine one, and represents everything<br />

good about old-fashioned hospitality in Queensland.<br />

Mike said they look forward to the day when every<br />

town in Australia, big or small, has its own craft<br />

brewery.<br />

“When you look at the history of beer in Australia,<br />

you can see that those who recognise quality craft<br />

beer have already put their support behind the<br />

industry. There are now in the vicinity of over 600 craft<br />

breweries in the country.<br />

“I always compare craft beer to barista coffee. I’ve<br />

never heard of anyone walking into a café and<br />

asking for a cup of instant coffee. There will forever<br />

be a market for mass-produced beer, but handbrewed<br />

beer always shines through. It supports local<br />

businesses, and importantly keeps the money in the<br />

community,” he said.


AT THE 2024 AHG EXPO<br />

4<br />

The 2024 Australasian Hospitality & Gaming Expo is proudly presented by TAB, MAX and SKY.<br />

Lock in some time with our friendly and knowledgeable team to talk TAB, explore MAX, and see<br />

what’s in store across SKY for your pub in 2024.<br />

Stand 63 | AHG Expo<br />

20 and 21 <strong>Mar</strong>ch 2024<br />

Brisbane Convention and Exhibition Centre<br />

Scan this QR code<br />

to register today!<br />


For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au


The Honourable Yvette D’Ath MP<br />


<strong>QHA</strong> REVIEW | 18<br />

When the calendar ticks over to <strong>Mar</strong>ch, I start to notice<br />

the days getting shorter and the humidity tapers off a<br />

bit. It’s still plenty warm in Queensland, but there’s a<br />

definite shift into autumn.<br />

The start of <strong>Mar</strong>ch also marks the beginning of<br />

Queensland Women’s Week (3-10 <strong>Mar</strong>ch), a week<br />

where we recognise and celebrate the successes and<br />

achievements of women and girls across Queensland.<br />

And before any of you blokes ask, “When is<br />

Queensland Men’s Week?” let me just say you guys<br />

have the other 51 weeks of the year sorted. Okay, I’m<br />

being a little flippant, but there has been a shift, and it’s<br />

an important one that’s still evolving.<br />

For so long women and girls were expected to follow<br />

the path of wife, mother and homemaker. There’s<br />

nothing wrong with that, if that is what you want to<br />

do, but for many there was no choice. So pointing out<br />

the achievements made by women to inspire the next<br />

generation isn’t a bad thing. I like to say, you can’t be<br />

what you can’t see.<br />

This year the theme is Count Her In, to acknowledge<br />

how important it is for women to be financially secure.<br />

When I left school, one of my first jobs was working in<br />

the hospitality industry at Expo’ 88.<br />

Working in hospitality taught me very early on about<br />

financial responsibility, the importance of working in<br />

a team and engaging with a wide variety of people,<br />

which is part of the reason why I entered public life.<br />

But it also showed me first-hand how our hospitality<br />

venues contribute to our communities. Our hotels and<br />

pubs are often the social fabric that provides a place of<br />

solace and connection for locals of all ages, and this is<br />

even more evident in our rural towns.<br />

Women play a significant role in making the hospitality<br />

industry what it is today. From licensees and managers<br />

to bar and gaming staff, women make up almost<br />

55 per cent of accommodation and food service<br />

employees. That’s slightly higher than the national<br />

average. Well done Queensland!<br />

Of these women, many have risen to prominent<br />

management and executive positions, so it’s timely<br />

to acknowledge and thank women for the significant<br />

contribution they make every day to our growing<br />

hospitality industry across Queensland.<br />

The success of Queensland’s economy depends<br />

on women being included and fully participating in<br />

employment. That’s why the Queensland Government<br />

is investing $16.3 million over the next four years in a<br />

wide range of initiatives designed to enhance women’s<br />

economic security.<br />

In 2022, we released the Queensland Women’s<br />

Strategy 2022-27 – a strategy that primarily focuses<br />

on strengthening women’s economic security by<br />

increasing their financial status. Doing this will ensure<br />

all Queenslanders can thrive from the economic<br />

prosperity that increased gender parity will achieve.<br />

Our ongoing Skilling Queenslanders for Work program<br />

is another way the Queensland Government is<br />

improving women’s employment prospects. Through<br />

this program women are given the skills, qualifications<br />

and experience they need to enter and remain in the<br />

hospitality industry.

Victoria Thomson OLGR<br />


Queenslanders are spending increasing amounts on<br />

gambling, with over $6.1 billion lost across all gambling<br />

products during the 2022-23 financial year.<br />

During the same period, Queenslanders lost $3.2<br />

billion on electronic gaming machines (EGMs) and<br />

research shows this gambling product is the most<br />

likely to be associated with gambling harm.<br />

Licensees are required to take all reasonable steps<br />

to prevent and minimise harm in their venues. One of<br />

the ways that venues can reduce a patron’s access<br />

to gambling products and machines is by issuing or<br />

enforcing an exclusion order.<br />

There are two types of gambling-related exclusion<br />

orders:<br />

• a venue-initiated ‘exclusion direction’ that the<br />

venue issues to the patron<br />

• a ‘self-exclusion’ that a patron requests from the<br />

venue<br />

There were over 1,000 patrons excluded through<br />

venue-initiated exclusions and more than 3,000<br />

patrons excluded through self-exclusion orders in<br />

Queensland during the 2022-23 financial year – and<br />

these figures are rising.<br />

Gambling help service community educator, David<br />

McAnalen, said licensees play a vital role in ensuring<br />

patrons are supported, especially if they opt to selfexclude<br />

from a venue.<br />

“Self-exclusion is an important step in dealing with<br />

a gambling problem. It’s the first step a patron takes<br />

to restrict their access to gaming machine areas in<br />

venues and potentially to other gambling products.<br />

“It’s also important for venues to understand that it can<br />

be very difficult for people experiencing gambling harm<br />

or struggling to control their urge to gamble, even<br />

when they recognise the negative consequences of<br />

their gambling,” he said.<br />

Research suggests up to 50 per cent of patrons<br />

breach exclusion orders. David said there are always<br />

some patrons who are eager to contravene and “have<br />

a win” by entering a venue again to start gambling.<br />

“Venues must have training procedures and processes<br />

in place so staff know which patrons have been<br />

excluded so they can’t re-enter the venue,” he said.<br />

The Office of Liquor and Gaming Regulation (OLGR)<br />

has received a high number of self-exclusion notices<br />

and self-exclusion forms that have not been completed<br />

correctly or do not include all of the necessary<br />

information.<br />

This makes the exclusion orders invalid, which means<br />

OLGR cannot enforce them, and the patron is lawfully<br />

allowed to utilise the gaming facilities and take home<br />

any winnings they may receive. This can exacerbate<br />

underlying issues for people experiencing gambling<br />

harm.<br />

It is the licensee’s responsibility to ensure these forms<br />

have been completed correctly, whether the form is<br />

completed with a patron or via a remote self-exclusion<br />

from a gambling help service.<br />

Licensees must ensure they follow the steps below<br />

when completing the relevant exclusion orders:<br />

• ensure the form has been completed correctly<br />

• keep evidence on file that proves the Form 3B has<br />

been given to the self-excluded person<br />

• retain a record of the relevant documents for<br />

inspection<br />

• record the time, date and place on the Form 3H<br />

(notice of contravention) if a self-excluded person<br />

contravenes their order<br />

• download CCTV footage and retain it as evidence<br />

where a self-excluded patron has entered/<br />

remained in the gaming area or venue<br />

• provide notice to the Commissioner for Liquor and<br />

Gaming within seven days after a contravention<br />

of an exclusion direction or self-exclusion has<br />

occurred<br />

Licensees can contact OLGR’s gambling compliance<br />

team if they have any questions regarding selfexclusion<br />

forms or the self-exclusion process:<br />

gamingcompliance@justice.qld.gov.au<br />

For more information on exclusion compliance visit:<br />

www.business.qld.gov.au/industries/hospitalitytourism-sport/liquor-gaming/gaming/exclusions/<br />

compliance-providers<br />

<strong>QHA</strong> REVIEW | 19

LEGAL MATTERS with Curt Schatz<br />


As I mentioned in my previous article, many clients<br />

ask me how they can progress a pub transaction with<br />

convenience and ease. Once the parties have entered<br />

into a short-form heads of agreement that outlines the<br />

fundamental commercial terms of the deal, the next<br />

step is for the buyer to conduct their due diligence on<br />

the pub.<br />

Typically, a purchaser will enlist the services of<br />

their solicitor and accountant to conduct specific<br />

investigations regarding the assets of the pub. This<br />

process may occur before contract signing, or<br />

alternatively, the buyer might enter into a contract to<br />

acquire the pub while retaining the right to terminate<br />

the agreement later if the due diligence outcomes<br />

prove unsatisfactory.<br />

Initiating discussions with your accountant and auditor<br />

regarding the planned transaction at an early stage is<br />

crucial. It is essential to gain insight into the present<br />

financial status of a pub that is being targeted, with a<br />

particular focus on its existing liabilities. In particular,<br />

examining and validating the audited financial<br />

statements, management accounts, budgets and<br />

business plan for the pub is essential to confirming<br />

that the financial standing accurately mirrors the<br />

representations made by the seller.<br />

The legal due diligence process would ordinarily involve<br />

reviewing title details, leases, encumbrances, zoning<br />

constraints and statutory searches of any real property,<br />

building certificates and fire safety certification of any<br />

buildings, employment issues and security interests<br />

registered over any business assets, etc. It is also<br />

important to conduct some due diligence on the seller<br />

to ensure their registrations are current, they are not<br />

subject to insolvency or other court proceedings and<br />

they have complied with their general obligations to<br />

operate the pub.<br />

The seller can expedite this process by having all the<br />

legal and financial information ready for the buyer<br />

and its advisors. The best method of providing this<br />

information to a buyer is through a data room which<br />

continues to be added to as the buyer conducts their<br />

due diligence enquiries. We would ordinarily provide<br />

a request for information (RFI) to the seller requesting<br />

details based on the search results of the buyer’s due<br />

diligence investigations.<br />

There are a number of steps that still need to<br />

be completed to progress the matter through to<br />

settlement, which we will discuss in the next edition of<br />

the <strong>QHA</strong>.<br />

<strong>QHA</strong> REVIEW | 20




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<strong>QHA</strong> REVIEW | 22<br />

Placed at the heart of all things crafty, freespirited<br />

and creative in the hinterland town of<br />

Eumundi, there couldn’t be a location better<br />

suited to the sunny vibe of Matso’s.<br />

With deep roots as a family owned and operated<br />

business, the brewery is known for creating<br />

Australia’s first alcoholic ginger beer. Initially<br />

crafted to combat the heat and humidity of<br />

Broome, Matso’s refreshing, flavoursome brews<br />

are now enjoyed at pubs, bars and backyards<br />

across the country.<br />

Head of hospitality for Good Drinks Australia,<br />

Lee Behan, said they made the exciting decision<br />

to bring the complete Matso’s experience to<br />

the other side of the country last year with the<br />

opening of a Sunshine Coast venue.<br />

“Matso’s is no run-of-the-mill location. We like to<br />

say it’s a brewery and distillery with an adventure<br />

in every sip. The brand has always had an<br />

ingenious spirit and creative mindset, so our new<br />

venue is a place that welcomes and celebrates<br />

like-minded creators in the local community.<br />

“Our menu is inspired by local ingredients and is<br />

served in a relaxed setting, which includes the<br />

front and main bars, restaurant, beer garden<br />

and pool room. Patrons especially love our<br />

open outdoor area as well as our umbrella-lined<br />

laneway, which leads up to a unique playground.<br />

“Truly, our Sunshine Coast venue was created<br />

to be a place for everyone, from friends, families<br />

and locals to pets and tourists. It’s the perfect<br />

place to park up for a bite and drink, no matter<br />

the occasion,” he said.<br />

With the Sunshine Coast hinterland being the<br />

most prolific ginger growing region in Australia,<br />

and Queensland being the country’s largest<br />

market for alcoholic ginger beer, you could say<br />

the brand’s decision to expand into Eumundi<br />

was a well-thought-out one.

Located in the town’s main street, Matso’s is<br />

directly opposite the site of the iconic Eumundi<br />

<strong>Mar</strong>kets, which attracts over one million<br />

visitors per year. In addition to accommodating<br />

festivalgoers, the brewery is also determined<br />

to welcome like-minded creators by providing<br />

them with a space to showcase and possibly<br />

sell their work.<br />

Inspired by the bright blues and deep oranges<br />

of the Kimberley and the melting pot of<br />

cultures in Broome, Lee said their new venue<br />

also pays tribute to their original home.<br />

“Matso’s is a slightly ‘left of centre’ brand,<br />

which is largely driven by our roots in Broome,<br />

so the opening of our second venue in an<br />

equally quirky location such as Eumundi is<br />

fitting.<br />

“Eumundi and Broome share similarities in<br />

climate, community spirit and the celebration<br />

of creativity. Our commitment to using fruit<br />

and unique flavours in our innovative brews<br />

continues in Eumundi, where we have<br />

both a brewery and a distillery for limitless<br />

experiments.<br />

“Embracing a classic Australian laid-back<br />

attitude, the new venue is panned to<br />

be a hub for social connection,<br />

collaboration and creativity. With<br />

the Sunshine Coast being a<br />

highly popular travel destination,<br />

especially on the east coast,<br />

we aim to position Matso’s as<br />

a must-experience for both<br />

locals and tourists,” he said.





Matso’s Sunshine Coast has taken over from Joe’s<br />

Waterhole – a beloved heritage pub that has been a<br />

cornerstone of the Eumundi community since 1962,<br />

when publican Joe Whiting exchanged his cane farm<br />

for the venue in a memorable trade-off.<br />

Today, Matso’s continues the legacy of Joe’s<br />

Waterhole, tapping into the history of the site by<br />

making it a favourite gathering spot for locals and<br />

visitors while bringing the unique Matso’s feel to<br />

Queensland.<br />

Since the brewery first opened in December last<br />

year, Lee said the reception from the community has<br />

been overwhelmingly positive – especially since they<br />

repurposed much of the material from the old pub as a<br />

mark of respect.<br />

“We have preserved the charm of the former Joe’s<br />

Waterhole, so patrons appreciate that we have made<br />

minimal changes. It’s still a great place for locals to<br />

come and enjoy a cold drink, great food and meet new<br />

and old friends.<br />

“The venue has been refurbished with timber and<br />

materials from the original Joe’s. These have been<br />

used across the brewery to breathe new life into the<br />

building while keeping pieces of its history. This is<br />

especially evident in the front bar, as it has been left in<br />

its original state with the floorboards returned.<br />

“We didn’t want to disturb that natural country pub<br />

feel, so our venue is a perfect mix of old Queensland<br />

heritage at the front and new family-friendly casual<br />

dining out the back,” he said.<br />

Of course, if any brand understands the importance<br />

of maintaining the culture and heritage of a building<br />

that is highly regarded by the community, it’s Matso’s.<br />

Founded in Broome – a town with a fascinating history<br />

itself – the brewery was born in in 1997 in one of the<br />

region’s oldest venues which formerly served as an art<br />

gallery, café, bank and general store.<br />

As you can imagine, Lee said their first obstacle when<br />

establishing the brewery was the heat.<br />

“It was relentless, particularly in the buildup to<br />

the wet season when even beer loses its ability<br />

to be refreshing. That’s when we started tinkering<br />

around with fruit and flavour and slowly developed a<br />

philosophy that would define us in our never-ending<br />

quest to beat the heat.<br />

“It was this ingenious spirit that gave birth to Australia’s<br />

first alcoholic ginger beer and our mango concoction,<br />

which was the country’s first ever fruit-flavoured beer.<br />

Since the start, each of our liquid creations has been<br />

crafted to deliver the ultimate refreshment.<br />

“Everything about Matso’s takes inspiration from our<br />

original home in Broome, including the camels, which<br />

are synonymous with the region. The brewery was<br />

also named after the Japanese Matsumoto family, who<br />

were attracted to the town because of its vibrant pearldiving<br />

industry in the early 1900s,” he said.<br />

While Matso’s is famous for its alcoholic ginger beer,<br />

the brewery’s range has grown over the years to<br />

include a myriad of exciting new drinks and flavours.<br />

On the Sunshine Coast, you can expect to see plenty<br />

of fruity and gingery beer brewed on-site, in addition to<br />

venue-exclusive limited releases and cocktails on tap.<br />

<strong>QHA</strong> REVIEW | 25


<strong>QHA</strong> REVIEW | 26<br />

Lee said as Australia’s first alcoholic ginger beer,<br />

Matso’s is often copied, but never matched.<br />

“We feel it is the best tasting on the market – slightly<br />

less sweet upfront but with a strong zing in the back<br />

palate. It has a zesty, gingery bite with a perfect<br />

balance of flavour and refreshment. The brew is easy<br />

to enjoy on ice with a wedge of fresh lime or as a mixer<br />

with your favourite spirit. It’s also great in cocktails too.<br />

“Our Mango Beer also combines full fruit aromas with a<br />

subtle sweetness and dry finish. Best served ice cold,<br />

it’s easy to drink and balanced with a refreshing hint of<br />

Australian mangoes,” he said.<br />

Just as the brand continues to do in Broome, Matso’s<br />

is committed to supporting its local community on<br />

the Sunshine Coast and has already confirmed their<br />

sponsorship of the 2024 Noosa Festival of Surfing this<br />

year.<br />

In addition to enriching their respective communities,<br />

expanding craft breweries like Matso’s contribute to<br />

the Australian industry by offering unique experiences<br />

through creativity, attentive hospitality and continuous<br />

experimentation.<br />

“Supporting local craft beers enhances taste diversity<br />

and fosters community development by sourcing local<br />

produce and providing employment opportunities.<br />

“So, as the craft beer scene on the Sunshine Coast<br />

continues to flourish, Matso’s is poised to make its<br />

mark as a must-see destination with regular live music<br />

events and an on-site brewery serving fresh, locally<br />

brewed beer and cocktails.<br />

“With Matso’s at the helm, Eumundi’s iconic pub is set<br />

to embrace a new chapter in its storied history,” Lee<br />



<strong>QHA</strong> REVIEW | 27

ACCOMMODATION with Tom Fitzgerald<br />





$2.43 BILLION LAST YEAR.<br />

<strong>QHA</strong> REVIEW | 28<br />

After reviewing the national activity in the hotel market<br />

for 2023, Queensland continues to emerge as a<br />

significant performer. Last year, the sunshine state<br />

recorded $564 million in hotel transactions.<br />

Driven by improved investor sentiment, a continued<br />

trading recovery and several landmark transactions,<br />

the hotel investment landscape in Australia<br />

experienced strong growth.<br />

Transaction activity remained robust, with 53 deals<br />

settled over the year, encompassing approximately<br />

5,500 rooms. This became the highest number of<br />

transactions reported annually since 2015’s recordbreaking<br />

year with 57 deals and 10,600 rooms.<br />

JLL Hotels and Hospitality Group’s executive vice<br />

president, investment sales and head of hotel debt<br />

advisory, Adam Bury, said Queensland was arguably<br />

the standout performer of any state during 2023 and<br />

recorded its largest annual transaction volume since<br />

2015 – approximately $742 million.<br />

“This was driven by both strong domestic and offshore<br />

interest, a market-leading trading recovery over the<br />

past two years and the significant investment going<br />

into the state’s southeast in the lead up to the Olympic<br />

Games,” he said.<br />

Some of the notable highlights behind the outlined<br />

results include the largest ever recorded single asset<br />

transaction on the Gold Coast – the Sheraton Grand<br />

Mirage ($192 million), the Spicers Retreats portfolio<br />

($130 million) and the largest hotel transaction on the<br />

Sunshine Coast in over five years with the Australian<br />

Rugby League Commission (ARLC) securing Mercure<br />

Kawana Waters ($21.3 million).<br />

The accommodation sector will see continued growth<br />

and activity beyond 2023 with some notable projects<br />

and refurbishments. Some examples include TFE<br />

Hotels opening the 148-room Adina Apartment Hotel<br />

Chermside Brisbane in 2025, the reopening of luxury<br />

resort The Elandra Mission Beach, the $2.5 million<br />

Lagoon Beach Club opening at InterContinental<br />

Sanctuary Cove Resort as well as welcomed<br />

registrations of interest by Queensland Hydro to<br />

explore ways to grow accommodation services and<br />

minimise the occupancy strain coinciding with the<br />

upcoming $14.2 billion Lake Borumba hydro project<br />

on the Gympie, Somerset and Sunshine Coast<br />

regions.<br />

2023 visitor economy performance<br />

Positives are also being seen throughout key visitor<br />

economy metrics with increases in aviation routes,<br />

international and domestic passenger movements,<br />

tourism spending and hotel occupancy figures.<br />

In accordance with figures from Queensland Airports<br />

Limited (QAL) – which comprises the Gold Coast<br />

Airport, Townsville Airport, Mount Isa Airport and<br />

Longreach Airport – strong passenger growth was<br />

shown in 2023 with 8.1 million customers travelling<br />

through the four airports. This is an increase of 10 per<br />

cent compared to the year prior.<br />

Townsville Airport recorded its busiest year in more<br />

than a decade, with 1.6 million people travelling<br />

through the terminal in the past 12 months. Last<br />

year, Gold Coast Airport also saw over 6.2 million<br />

passengers, marking an increase of half a million<br />

compared to 2022.

Tom Fitzgerald ACCOMMODATION<br />





Aviation development is continuing to grow in<br />

Queensland on the back of the Queensland<br />

Government’s Attracting Aviation Investment Fund,<br />

which partners with the private sector to secure more<br />

direct international flights into Queensland.<br />

Some highlights include the launch of American<br />

Airlines service between Brisbane and Dallas and the<br />

key return of Queensland and China flights with direct<br />

flights to Brisbane and seasonal services to Cairns for<br />

the Chinese New Year celebrations in 2024.<br />

Domestically, the introduction of Bonza Airlines<br />

continues to support domestic tourism, with the<br />

company recently adding Launceston, Tasmania as<br />

the 15th destination on offer from the Sunshine Coast<br />

Airport.<br />

Domestic tourism spending in Australia, in accordance<br />

with the Tourism <strong>Mar</strong>ket Outlook report by Deloitte,<br />

grew to a record $108 billion in 2023 – a 40 per cent<br />

increase compared to what Australians spent travelling<br />

at home in 2019. The near doubling in spend comes<br />

despite people taking fewer trips than they did prepandemic<br />

and is due to inflation and the high prices<br />

of hotels, flights and rental cars. Supply constraintdriven<br />

price increases should ease in 2024 as Chinese<br />

carriers return and other airlines ramp up flight<br />

frequencies.<br />

The outlook report forecasts that domestic overnight<br />

travel will increase a further 5.5% and return fully to<br />

2019 levels in 2024. It also states that the number<br />

of inbound international arrivals will bounce from 7.2<br />

million to 9.7 million this year.<br />

An interesting snapshot of the current consumer<br />

sentiment of millennials and Generation Z has been<br />

captured by research from travel insurance provider<br />

InsureandGo revealing the preference to choose travel<br />

over property ownership.<br />

InsureandGo chief commercial officer, Jonathan Etkind,<br />

said when forced to choose between an eyewatering<br />

mortgage and a travel experience, Millennials and<br />

Generation Z Australians are opting for the latter.<br />

“This is largely in response to the housing crisis. This<br />

trend is fuelled by the ‘experience culture’ that has<br />

erupted over the past decade and saw young Aussies<br />

eschew spending money on ‘stuff’ to make memories<br />

instead,” he said.<br />

References<br />

• https://www.accomnews.com.au/2024/01/millennials-and-gen-zchoose-travel-over-property-ownership/<br />

• https://www.spicenews.com.au/industry-news/internationalhotel-guests-double-in-australia/<br />

• https://www.travelweekly.com.au/article/gold-coast-airport-sawover-6-2m-passengers-in-2023-as-queensland-travel-booms/<br />

• https://www.afr.com/life-and-luxury/travel/australians-spend-arecord-108b-to-holiday-at-home-20231219-p5eskv<br />

• https://www.sunshinecoastnews.com.au/2023/12/09/<br />

accommodation-solutions-sought-for-mega-hydro-project/<br />

• https://www.thehotelconversation.com.au/news/2024/02/01/<br />

australian-hotel-investment-surges-2023-back-improved-liquidityand-strong-trading<br />

<strong>QHA</strong> REVIEW | 29

FOCUS<br />

CHEERS<br />

5O<br />

to<br />

Raise<br />

your glass<br />

YEARS<br />








<strong>QHA</strong> REVIEW | 30<br />

On 27 January, family, friends, past employees<br />

and locals gathered in the Macintyre Room to<br />

commemorate the countless number of meals served,<br />

laughs had, beers tapped and moments shared at the<br />

O’Shea’s Royal Hotel for its 50th anniversary.<br />

The O’Shea’s have played an important part in<br />

their tight-knit community since 1973, when two<br />

generations of the family took over a venue from the<br />

managing director of Castlemaine Perkins, Paddy<br />

Fitzgerald, who is best identified as the man on the<br />

XXXX emblem.<br />

Two weeks before the couple got married in<br />

Toowoomba, Michael and Coral O’Shea, together<br />

with Michael’s parents, secured the lease of the Royal<br />

Hotel. It was after his parents retired in 1984 that

Michael took over management of the venue and later<br />

purchased it in 1987.<br />

Coral said in those days, they always worked hard and<br />

appreciated every day as it came, one day at a time.<br />

“The ‘70s and ‘80s were crazy times, especially when<br />

there was live entertainment. There was no such thing<br />

as RBT or responsible service of alcohol.<br />

“Those were the days when local shearers cashed<br />

their week’s pay, with some staying for days until there<br />

was nothing left. You could smell their sheep sweat<br />

before you saw them.<br />

“Michael loved the early days and listening to stories<br />

from the old timers and regular patrons, many of<br />

whom insisted on sitting on their ‘own’ stools,” she<br />

said.<br />

In addition to developing one of the most popular<br />

watering holes in the region, Michael and Coral have<br />

always been known as generous hosts, and were<br />

more than happy to support their community at every<br />

available opportunity.<br />

As rural gatherings were an especially important part<br />

of the fabric of Queensland hospitality a few decades<br />

ago, the pair decided to build a function area in the<br />

Royal Hotel in 1988. Nicknamed the Macintyre Room,<br />

the space has continued to be the celebration hub<br />

of Goondiwindi, and often hosts many special events<br />

ranging from weddings, anniversaries and birthdays to<br />

wakes and conferences.<br />






SAW THEM.”<br />

<strong>QHA</strong> REVIEW | 31

FOCUS<br />

CHEERS<br />

5O<br />

to<br />

YEARS<br />

<strong>QHA</strong> REVIEW | 32

FOCUS<br />

Across its history, The Royal Hotel has also been<br />

strongly affiliated with the town’s sporting groups and<br />

clubs, with many calling the venue home. The close<br />

relationship Michael and Coral fostered with local<br />

community groups was evident right from the start,<br />

with the Lions Club of Goondiwindi, who were already<br />

meeting at the pub, being shortly joined by the Apex<br />

and Rotary Clubs, who continue to congregate at the<br />

venue to this very day.<br />

Over the course of establishing the O’Shea’s Royal<br />

Hotel empire, the couple also took on the monumental<br />

task of raising their four children – Amanda, Mick,<br />

Michelle and Stephen – in the upstairs area above<br />

the pub. Although each of their sons and daughters<br />

became proudly entrenched in the family business as<br />

a result, Coral said it was challenging at times.<br />

“My children would probably admit to preferring a<br />

more normal childhood. They loved visiting their<br />

friends in a ‘normal’ home, who equally enjoyed<br />

coming to stay at the pub,” she said.<br />

Unfortunately, 2001 was a devastating year for the<br />

O’Shea’s, and saw the sudden passing of Michael<br />

after a battle with lymphoma cancer. In his honour, the<br />

family continues to support and bring smiles to their<br />

community in Goondiwindi while building upon the<br />

business, and have achieved many industry accolades<br />

over the years for their efforts.<br />

As a matter of fact, Coral was awarded Hotelier of the<br />

Year at the <strong>QHA</strong> Awards for Excellence in September<br />

2012, and in so doing, was the first ever female to<br />

receive this coveted award.<br />








<strong>QHA</strong> REVIEW | 33

FOCUS<br />

CHEERS<br />

5O<br />

to<br />

YEARS<br />

<strong>QHA</strong> REVIEW | 34<br />

Today, thanks to the hard work of Michael and Coral,<br />

the family tradition continues with the third generation<br />

of the O’Shea family taking over the reins of the venue.<br />

Coral officially retired from the publican life in<br />

September 2023, with the future of the Royal Hotel<br />

now in the hands of Coral’s son, Mick.<br />

Already, an 11-room boutique hotel extension for the<br />

venue has been planned to open in April this year, with<br />

many more exciting developments sure to follow.<br />

Mick said he takes great pride in running The Royal<br />

Hotel, as it has been a huge part of his life since<br />

childhood.<br />

“I was always hanging around the bar with Dad,<br />

picking up coins from the floor, playing the locals in<br />

pool or card tables for an easy win and even a sneaky<br />

flutter.<br />

“Dad taught me everything I know and drilled into me<br />

the value of honesty – not only with customers, but<br />

with staff and suppliers,” he said.<br />

As The Royal Hotel’s 50th anniversary celebration<br />

coincided with Australia Day, the O’Shea’s threw a<br />

myriad of parties in the Legends Bar over the long<br />

weekend, which featured a lamington cake, great beer<br />

specials, yabby races and classic Aussie meals that<br />

have been perfected over the pub’s long tenure.<br />

Plenty of guests also dressed in their most ridiculous<br />

Aussie-themed costumes, which only contributed to<br />

the high-spirited, jubilant atmosphere that remained in<br />

the venue long after its doors closed.<br />

Mick said the last time they celebrated such a<br />

momentous milestone was at the venue’s 25th<br />

anniversary, when prices were reverted back to 1973<br />

and jugs of beer were sold for a dollar.<br />

“It was a huge day with most locals finding an excuse<br />

to celebrate with us. Today, we are honoured so many<br />

people came together to share this moment with my<br />

mum and I.<br />

“We hope to bring another 50 years of the O’Shea’s<br />

Royal Hotel to the Goondiwindi community,” he said.<br />

As Coral now transitions from a busy hospitality<br />

provider to a relaxed retiree, we wish her the very best<br />

and thank her for the good times and memories she<br />

has afforded the Queensland hospitality industry.<br />

While the next pages of history for the Royal Hotel are<br />

yet to be written, there is every chance that guests will<br />

continue to find a member of the O’Shea family behind<br />

the bar.<br />

Mick said they appreciate each and every one of their<br />

patrons for a fabulous 50 years at the Royal Hotel.<br />

“For today, tomorrow and every day to come, we have<br />

enjoyed achieving this momentous achievement with<br />

you. We raise our glasses to you,” he said.

INDUSTRY ENGAGEMENT with Damian Steele<br />


<strong>QHA</strong> REVIEW | 36<br />

Death and taxes is a famous quotation by American<br />

statesman Benjamin Franklin, “In this world nothing<br />

can be said to be certain, except death and taxes.”<br />

Unfortunately, this certainty is reflected in the biannual<br />

tax indexation increase on all liquor products. The price<br />

rise is due the federal government’s excise on alcohol,<br />

which automatically rises twice a year in February and<br />

August and is determined by the upward movement of<br />

the consumer price index (CPI).<br />

Australians face paying more for beer and spirits in<br />

pubs, hotels, bottle shops and other venues as the<br />

latest federal alcohol tax increases take effect. It<br />

provides another unwelcome impost for drinkers amid<br />

the cost-of-living crisis as well as threatening jobs and<br />

fuelling inflation. It should be noted that the current tax<br />

rate for full strength beer and spirits in Australia is the<br />

third highest rate in the Organisation for Economic Cooperation<br />

and Development (OECD).<br />




Damian Steele<br />


Freeze Liquor Excise<br />

The AHA and <strong>QHA</strong> have been advocating to the<br />

government to freeze the excise rate for all liquor<br />

at its current rate for 12 months. The following<br />

considerations are relevant and support this<br />

proposition:<br />

• the increase in beer tax which took effect on 1<br />

February 2024 means that the tax has gone up<br />

by around 8 per cent in the past six months<br />

• hotels are having to pass on almost 90 cents of<br />

tax on every pint of beer they pour<br />

• we estimate that these increases will cost a small<br />

pub around $5,400 a year and come after several<br />

years of difficult trading conditions including those<br />

associated with Covid-19 restrictions<br />

• the tax creates a further price disincentive for<br />

people to visit their local hotel, thus decreasing<br />

business sustainability and confidence<br />

The reasons for a freeze (at the very least, let alone<br />

a reduction in the tax), particularly on draught beer,<br />

are simple. An excise tax on draught beer is unfair<br />

because:<br />

• every beer poured from a keg into a glass creates<br />

jobs<br />

• beer underpins the trade of all pubs, hotels, bottle<br />

shops and other venues, with beer accounting for<br />

around 70% of all alcohol sales<br />

• a product which generates a high degree of<br />

labour should not have a tax (excise) placed upon<br />

it<br />

• it is a triple tax on the people who consume the<br />

product, the businesses which sell it and the<br />

workers who make or pour it<br />

• excise is a hidden tax which inhibits employment<br />

and is becoming too expensive for many<br />

Australians who have already had a tough couple<br />

of years<br />

Remove fringe benefits tax on hospitality<br />

Another tax for which the AHA and <strong>QHA</strong> are seeking<br />

structural reform is Fringe Benefit Tax (FBT). FBT<br />

is a tax that employers pay on benefits paid to an<br />

employee in addition to their salary or wages. We<br />

propose reforms to enable all taxpayers who carry on<br />

a business:<br />

• to be allowed to claim a tax deduction and GST<br />

inputs on meal and beverage entertainment<br />

• to allow a credit for the related GST and not<br />

require any FBT for the business owner or their<br />

employees<br />

The problems with the current structure of FBT are<br />

that it:<br />

• stifles expenditure in hospitality businesses, thus<br />

suppressing employment in the hospitality and<br />

accommodation sectors – sectors that have been<br />

hit hard by Covid-19<br />

• Is unfair and favours large scale sophisticated<br />

employers at the expense of smaller employers.<br />

At the expense of smaller businesses, FBT favours<br />

large scale businesses which have had the expertise<br />

to devise work-arounds aimed at defeating the intent<br />

of the FBT scheme and have the scale and financial<br />

ability to re-develop their business premises as firstclass<br />

hospitality venues.<br />

The arguments against suspending FBT are often<br />

based on the ‘equity principle’. Unfortunately, the<br />

equity principle of FBT has been circumvented largely<br />

by those who it was intended to capture. Many largescale<br />

firms provide employee benefits ‘in house’ which<br />

would otherwise attract FBT, for example, board room<br />

lunches, baristas and car parking to identify a few.<br />

This circumvention gives those firms with the scale to<br />

avoid FBT an unfair advantage over smaller to medium<br />

enterprises which do not have the required scale or<br />

capacity. Exempting businesses and workers from<br />

FBT on meals, entertainment and accommodation will<br />

provide a much-needed stimulus creating instant jobs<br />

to the hospitality sector. Exempting all business from<br />

FBT will increase the number of functions and events<br />

held in hospitality businesses. This will again have<br />

positive effects by:<br />

• enabling employers to provide more hours and<br />

more stable employment<br />

• increasing Gross Domestic Product (GDP)<br />

• removing the current inequity between businesses<br />

of different sizes<br />

Despite the inevitability of ‘death and taxes’, the <strong>QHA</strong><br />

and AHA will continue to advocate for cost relief for<br />

members, especially considering Australian beer and<br />

spirits are one of the highest taxed products in the<br />

world. This will benefit consumers, employees and<br />

grow business confidence and investment.<br />

<strong>QHA</strong> REVIEW | 37


with Therese Kelly<br />





<strong>QHA</strong> REVIEW | 38<br />

With school commencing for 2024 now is the time<br />

to look at a school-based apprenticeships and<br />

traineeships (SATs). In Queensland, SATs are a<br />

valuable pathway for students to gain practical skills<br />

and workplace experience while completing their<br />

secondary education.<br />

SATs in Queensland are structured career pathways<br />

for high school students. They generally allow students<br />

from Year 10 onwards to work for an employer as paid<br />

employees, while simultaneously studying for their<br />

senior certificate and completing training towards a<br />

recognised qualification.<br />

Here’s an overview of what you need to know:<br />

Eligibility:<br />

• typically for students in Years 10, 11 and 12<br />

• offered in a wide range of industries<br />

• students must be at least 13 years of age<br />

Key features:<br />

• combines paid employment under an appropriate<br />

industrial arrangement with structured training<br />

• can contribute towards the Queensland Certificate<br />

of Education (QCE)<br />

• involves a training contract with an employer<br />

• leads to a nationally recognised vocational<br />

education and training (VET) qualification upon<br />

successful completion<br />

Training:<br />

• delivered by a Registered Training Organisation<br />

(RTO)<br />

• must lead to a qualification listed on the<br />

Queensland Training Information Service (QTIS)<br />

Employment conditions:<br />

• students typically work one day per week while<br />

attending school on other days<br />

• work and training arrangements should not be<br />

detrimental to the school timetable<br />

• the minimum employment for an apprenticeship is<br />

generally 50 days per year and for a traineeship is<br />

375 hours (approximately 50 days) per year<br />

Benefits:<br />

• gaining practical industry experience while<br />

studying<br />

• earning a wage while learning<br />

• potential for employment pathways or further<br />

education after school<br />

• development of work skills and personal<br />

confidence<br />

Pathways:<br />

• school-based apprentices are trained in a skilled<br />

trade and on completion of their schooling, may<br />

continue the apprenticeship full-time<br />

• school-based trainees are trained in vocational<br />

areas with the option to gain employment in their<br />

field or undertake further VET or tertiary education<br />

Support and funding:<br />

• additional support for students with disabilities<br />

and from Indigenous backgrounds is usually<br />

available<br />

• some incentives may be available to employers<br />

Completion:<br />

• may receive credit towards the completion of a full<br />

apprenticeship or traineeship post high school<br />

• could reduce the time required to achieve a full<br />

qualification after school<br />

Regulations:<br />

• SATs must comply with state and national training<br />

and employment laws<br />

• employers, RTOs and schools work together to<br />

ensure the student receives the right balance of<br />

school, training and work<br />

How to get started<br />

Employers looking to take on school-based trainees<br />

can find suitable candidates through a variety of<br />

channels:<br />

Australian Apprenticeship Support Network<br />

(AASN) providers:<br />

• employers can contact AASN providers who<br />

facilitate the sign-up and administration of<br />

apprenticeships and traineeships, including<br />

school-based traineeships<br />

• they provide support and sometimes match<br />

employers with potential trainees.



Local Schools and Vocational Education and<br />

Training (VET) coordinators:<br />

• engaging directly with schools can be a way to find<br />

students interested in undertaking a traineeship.<br />

• schools may have VET coordinators or career<br />

advisors who connect students with work<br />

opportunities<br />

Group Training Organisations (GTOs):<br />

• GTOs employ apprentices and trainees and then<br />

place them with ‘host’ employers<br />

• employers can work with a GTO to find schoolbased<br />

trainees without having to commit to the full<br />

term of training<br />

Queensland Department of Education training:<br />

• the Queensland Department of Education and other<br />

related government bodies often provide resources<br />

to connect employers with students looking for<br />

traineeships<br />

Online job boards and websites:<br />

• employers can post opportunities on job boards<br />

specific to apprenticeships and traineeships, such<br />

as Apprenticeship Central or through more general<br />

employment websites like SEEK or Indeed<br />

Industry associations and networks:<br />

• employers can leverage their industry contacts<br />

and associations which often facilitate connections<br />

between their members and potential trainees<br />

Direct marketing to students:<br />

• employers can attend career fairs, school events<br />

or conduct information sessions at local schools to<br />

promote traineeship opportunities<br />

Social media and online platforms:<br />

• employers can also use social media and other<br />

online platforms to advertise available traineeship<br />

positions<br />

Word of mouth and community networks:<br />

• recommendations and word-of-mouth referrals<br />

within local communities can also be an effective<br />

way of finding suitable school-based trainees<br />

Employers should ensure they are prepared to meet<br />

the responsibilities of taking on a school-based trainee,<br />

which includes providing adequate supervision,<br />

training and work that contributes to the traineeship<br />

qualification. Regular communication with the trainee’s<br />

school and training provider is also essential to support<br />

the student’s education and training objectives.<br />

Interested students should contact their school’s<br />

career advisor or VET coordinator. Searching for<br />

opportunities can be done in collaboration with career<br />

advisors, parents, online platforms that list available<br />

apprenticeships/traineeships and through direct contact<br />

with employers.<br />

It’s important to note that specifics can change, so it’s<br />

always best to consult the Queensland Government’s<br />

Department of Employment, Small Business and<br />

Training or your school’s career counsellor for the most<br />

current information regarding SATs.<br />

02 April<br />

16 April<br />

RMLV Virtual Classroom (online)<br />

cooking the books<br />

Tuesday 16 April<br />

04 April<br />

18 April<br />

ROCKHAMPTON 03 April<br />

RTO 30826<br />

Gaming Courses Virtual Classroom (online)<br />


Tuesday 8 April<br />

Member Price $395.00<br />

Non-Members $495.00<br />

09 April<br />

23 April<br />

RMLV classroom Based<br />

11 April<br />

Member Price $395.00 / Non-Members $495.00<br />

BRISBANE 30 April<br />

Member Price $395.00 / Non-Members $495.00<br />


ROCKHAMPTON 15-19 April<br />


Tuesday 8 April<br />

Member Price $70.00 /<br />

Non-Members $90.00<br />

*RMLV/GNT Video Connect (Online) courses will be added as required<br />


Call 07 3221 6999 visit training.qha.org.au or email: training@qha.org.au

EMPLOYMENT RELATIONS with Sarah Swan<br />



<strong>QHA</strong> REVIEW | 40<br />

Most employers would be aware of unfair dismissal<br />

applications in the Fair Work Commission. However,<br />

another course of action available to employees who<br />

have been dismissed from their employment is a<br />

general protections application involving dismissal.<br />

While both involve the dismissal of an employee, they<br />

are otherwise two fundamentally different courses<br />

of action. This article explores the main, but not all,<br />

differences between the two applications.<br />

An unfair dismissal application requires the Fair Work<br />

Commission to consider whether there was a valid<br />

reason for the dismissal and whether the dismissal was<br />

procedurally and substantively fair and reasonable.<br />

If the Fair Work Commission finds that there was no<br />

valid reason for dismissal and/or the dismissal was not<br />

procedurally fair and reasonable, then compensation<br />

may be ordered. Compensation ordered in unfair<br />

dismissal applications are generally limited to the<br />

equivalent of six months’ wages or half the statutory<br />

high-income threshold, whichever is lower. Further,<br />

compensation cannot be awarded for hurt, humiliation<br />

and distress in an unfair dismissal application.<br />

In comparison, a general protections application<br />

involving dismissal is about the reason for the dismissal<br />

and whether that reason was unlawful. Unlike unfair<br />

dismissal applications, it is not about the “fairness” of<br />

the decision.<br />

An unlawful reason for termination under the Fair Work<br />

Act 2009 includes terminating:<br />

• the employee exercising, or not exercising, a<br />

workplace right<br />

• the employee being involved, or not being<br />

involved, in industrial activities<br />

• the employee having a protected attribute<br />

In a general protections application involving dismissal,<br />

a reverse onus of proof exists that requires the<br />

employer to prove that the reason or reasons for the<br />

dismissal did not include an unlawful reason.<br />

For example, an employee lodges a general<br />

protections application involving dismissal on the<br />

grounds that they were terminated because they<br />

exercised a workplace right by making enquires to<br />

the Fair Work Ombudsman about their employment<br />

conditions. In this situation, the employer would need<br />

to argue that they did not terminate the employee for<br />

that reason.<br />

Unlike unfair dismissal applications, there is no cap<br />

on compensation orders and civil penalties can be<br />

imposed in addition to compensation. Further, an<br />

employee does not need a minimum employment<br />

period in order to lodge a general protection involving<br />

dismissal. As most employers already know, only<br />

employees who have met the minimum employment<br />

can make an unfair dismissal application.<br />

The process for dealing with the two courses of<br />

action also differ significantly. For an application for<br />

unfair dismissal, it is heard and dealt with in the Fair<br />

Work Commission. A general protections application<br />

involving dismissal is conciliated in the Fair Work<br />

Commission, however if it does not settled, it will be<br />

continued in the Federal Circuit Court.<br />

If employers find themselves subject to either one of<br />

these applications, it is encouraged that you seek<br />

industrial relations advice as different approaches are<br />

required when responding to the applications.<br />

Need help?<br />

<strong>QHA</strong> members seeking more information or wishing<br />

to discuss a specific employment relations matter are<br />

encouraged to contact the Employment Relations<br />

Department for a confidential discussion by calling 07<br />

3221 6999 or emailing er@qha.org.au.

20 & 21 MARCH 2024<br />



GAMING<br />





<strong>QHA</strong> REVIEW | 42<br />

Free visitor registration is officially open for the 2024<br />

AHG Expo after a history-making 2023 event, which<br />

drew a record number of visitors and featured the<br />

expo’s first live cocktail competition and largest ever<br />

lucky door prize.<br />

Now in its ninth year, the AHG Expo has played host<br />

to plenty of world-first debuts and headline-making<br />

tournaments while facilitating countless business<br />

partnerships and networking opportunities. With close<br />

to 200 exhibitors expected to take part in the 2024<br />

AHG Expo, it is set to be another inspirational and<br />

innovative couple of days.<br />

As one of the most anticipated events on the<br />

Australasian hospitality and gaming industry calendar,<br />

the AHG Expo brings together the very best services,<br />

technology and products under one roof while giving<br />

hoteliers and publicans the chance to network with<br />

industry peers in addition to thousands of other<br />

hospitality and gaming industry members.<br />

Head to the AHG Expo website to find out everything<br />

you need to know about attending, including the<br />

impressive lineup of ancillary events that take place<br />

during Expo Week.<br />

Registering as a visitor for the AHG Expo is totally<br />

free and will save you time on day one while also<br />

ensuring you don’t miss out on any important expo<br />

correspondence ahead of the event. On the website,<br />

you can also explore travel and accommodation<br />

options provided by the AHG Expo’s official partner,<br />

CCM Travel.<br />

Visitors should also keep an eye on the AHG Expo’s<br />

Facebook, Instagram and LinkedIn pages for updates,<br />

and be sure to sign up to the AHG Expo email<br />

newsfeed to be the first to find out about the latest<br />

announcements.<br />

If you’re thinking of exhibiting, much of the floor plan<br />

has already been sold, so you’ll want to get in quick.<br />

You can find out more about exhibiting on the AHG<br />

Expo website: ahgexpo.com.

GAMING<br />




The AHG Expo will see a strong lineup of games from<br />

Konami that will prove why the brand is a leading<br />

gaming industry partner. To support continued growth<br />

and success, Konami will also deliver industry-leading<br />

entertainment to its Dimension line.<br />

DIMENSION 75C is a premium, oversized machine<br />

with a screen that curves from top to bottom in a slight<br />

‘C’ shape. Built for big impact, this 75-inch display<br />

pops from across the room with its jaw-dropping<br />

jumbo screen, which has four times the pixel depth of<br />

standard HD.<br />

Konami’s newest cabinet, DIMENSION 43x3, takes<br />

player-favourite core games to a soaring new potential.<br />

With three 43-inch monitors in 4K Ultra High-Definition<br />

(UHD) stacked to a height of nine feet tall, DIMENSION<br />

43x3 delivers big-impact entertainment to players and<br />

pairs.<br />

The brand will also be showcasing a range of new<br />

concepts and series, like its top-performing Bull Rush<br />

and Bull Rush Blitz games.<br />

What’s new?<br />

Step into the electrifying world of gaming with<br />

Konami’s K-Pow Pig. As customers dive into this<br />

captivating series, they’ll discover not one, but three<br />

unique games.<br />

What’s more, players can get ready to chase the<br />

game’s linked jackpot, with tantalising options of<br />

$10,000, $20,000 and a staggering $50,000. The<br />

excitement doesn’t end there, as Noble Warrior, the<br />

fourth instalment in the series, is also set to launch at<br />

AHG 2024.<br />

Konami has an industry leading cabinet strategy,<br />

with all D27 content supported by the D49 cabinet.<br />

Adding to this, the brand also launches dedicated<br />

games using the full screen of the D49, and in 2024,<br />

Wild Envelope Bonus will be delivered to customers<br />

with two exciting tiles – Sapphire Wealth and Crimson<br />

Riches.<br />

Continuous improvement<br />

Last year, Konami launched its brand-new title, King<br />

of Kings, with an innovative new Hold and Spin feature<br />

showcasing accumulative wins and multipliers. On<br />

the back of the success of the first two titles, Imperial<br />

Treasures is sure to be a hit with players who love<br />

volatility.<br />

Operations manager for sales, marketing and service<br />

in ANZ and APAC at Konami Australia, David Punter,<br />

said Konami continues to develop its top-performing<br />

game series, Bullrush, with a sequel to the popular<br />

Bullrush Blitz Multi game in addition to a brand-new<br />

SAP game – Lone Rider.<br />

“I am truly excited to be showcasing new, innovative<br />

games at this year’s AHG with a depth of support for<br />

existing themes,” he said.<br />

<strong>QHA</strong> REVIEW | 43

GAMING<br />




<strong>QHA</strong> REVIEW | 44<br />

Queensland hotels looking for innovative ways<br />

to enhance their customer experience are taking<br />

advantage of Keno’s growing appeal.<br />

Research shows that when customer engagement<br />

with Keno grows, so do Keno sales, delivering strong<br />

returns to pubs and hotels. The success of Keno<br />

hinges on three fundamental components – the<br />

customer experience, the average bet and increasing<br />

awareness of the game’s offerings.<br />

Ways to play<br />

To truly capitalise on the potential, hotels must carve<br />

out their own unique style when upselling Keno.<br />

This involves creating a comfortable atmosphere<br />

and ensuring customers comprehend the vast<br />

opportunities Keno presents.<br />

One key strategy to achieve this is by enlightening<br />

patrons about the potential for larger prizes through<br />

increased bets.<br />

State licenced venue manager for Queensland, Tony<br />

Wharton, said the revelation that selecting the bonus<br />

feature on their Keno coupon could multiply potential<br />

prizes up to tenfold can be powerful.<br />

“Offering a replay option for winning tickets further<br />

engages customers and can lead to increased sales.<br />

Many patrons are unaware of these possibilities,<br />

making it essential for staff to initiate a dialogue and<br />

educate them on the various aspects of the game.<br />

“Developing a personal rapport with customers and<br />

explaining the benefits of increased bets and ticket<br />

replays can significantly enhance their overall Keno<br />

experience,” he said.<br />

Informing customers about growing jackpots, ongoing<br />

promotions, game costs and past winners contributes<br />

to more informed and engaged players in your hotels.<br />

This knowledge empowers customers to make betterinformed<br />

decisions, fostering a deeper connection<br />

with the game. The more customers understand what<br />

they’re playing, the more likely they are to engage in<br />

the Keno offerings.<br />

An eye on the prize<br />

The strategic placement of screens and terminals also<br />

plays a pivotal role in enhancing engagement.<br />

Tony said humans are inherently visual beings, and<br />

ensuring patrons can watch the games they’re<br />

participating in adds an extra layer of excitement to the<br />

experience.<br />

“Accessible terminals, clear point-of-sale materials and<br />

a welcoming venue atmosphere are crucial factors that<br />

contribute to a positive playing experience.<br />

“By strategically placing screens and terminals, we’ve<br />

noticed a considerable increase in Keno participation<br />

and customer satisfaction,” he said.<br />

To further bolster engagement, pubs and hotels<br />

can leverage Keno’s brand itself. Keno caddies and<br />

tickets readily available throughout the venue create a<br />

seamless experience for players.<br />

Additionally, pubs and hotels can tap into the wealth of<br />

Keno material available, including high-quality point-ofsale<br />

material and promotions that reinforce the game’s<br />

presence within the establishment.<br />

Tony said promotions have proven to be highly<br />

beneficial in engaging customers.<br />

“Twenty games of Keno translate to one hour of invenue<br />

fun – an enticing proposition for patrons to linger<br />

in hotels for longer.<br />

“As 2024 unfolds, these initiatives promise not only<br />

increased revenue but also a heightened level of<br />

entertainment for patrons across Queensland pubs<br />

and hotels.<br />

“By adopting personalised upselling strategies,<br />

optimising screen and terminal placement and<br />

leveraging Keno’s brand, Queensland pubs and hotels<br />

can maximise sales and cultivate a loyal Keno-playing<br />

community,” he said.<br />

Contact your Keno sales executive to find out how<br />

Keno can best support your hotel in 2024. Visit Keno<br />

Connect for more information on maximising Keno in<br />

your hotel, kenoconnect.com.au.

GAMING<br />

<strong>QHA</strong> REVIEW | 45

TOP DROP<br />


IPA<br />

Killer Sprocket Brewery<br />




Lost Palms Brewing<br />

PHAR QUE<br />

Belgian Abbey Ale<br />


RED BLEND 2022<br />

The Pawn Wine Co<br />

<strong>QHA</strong> REVIEW | 46<br />

Spicy rye, hoppy<br />

grapefruit notes and a<br />

bold bitterness from start<br />

to finish, this is one killer<br />

mid-strength IPA. The<br />

thing is, you wouldn’t<br />

know it was a midstrength<br />

if you didn’t look<br />

at the can, the taste is so<br />

flavoursome. Very, very<br />

nice and one I will reach<br />

for when I have to drive<br />

and be “on my way”.<br />

This one is certainly<br />

for those with an<br />

adventurous spirit. I was<br />

all in with the mention<br />

of IPA, pineapple and<br />

peach, and I wasn’t<br />

disappointed in the least.<br />

The pineapple was subtle<br />

but the strong flavour<br />

of peach was front and<br />

centre mixed with some<br />

sweetness of vanilla<br />

bean and the kind of<br />

tropical fruit hoppiness<br />

you expect from a West<br />

Coast style IPA. The<br />

mouthfeel was velvety<br />

smooth and creamy. A<br />

first class brew, but alas<br />

my fashion sense has not<br />

improved since drinking<br />

the said can.<br />

A magic dark amber ale<br />

with a soft mouthfeel that<br />

features delectable notes<br />

of sweet malts, raisin<br />

and banana with a gentle<br />

coffee bitter finish. To me,<br />

it had all the appeal of a<br />

Belgian witbier combined<br />

with a German style<br />

Dunkel. A very enjoyable<br />

brew.<br />

Never judge a book by<br />

its cover. I must confess<br />

I did not expect a wine<br />

of this quality given its<br />

label. Featuring four grape<br />

varieties, this wine is<br />

nothing short of absolutely<br />

sensational, I am talking<br />

next level, indeed it is one<br />

of the most exceptional<br />

ones I’ve tasted in close<br />

to twelve months. There’s<br />

deep rich berry notes<br />

from the Shiraz beautifully<br />

blended with the spiciness<br />

from the Tempranillo<br />

and the characters of<br />

sarsaparilla and raspberry<br />

from the Sangiovese.<br />

Montepulciano is the<br />

fourth varietal that<br />

reportedly adds a depth of<br />

colour and flavour to the<br />

complexity of this wine.

TOP DROP<br />

2021 ARTUS<br />


Domaine Naturaliste<br />


WHISKY<br />

The Deacon Scotland<br />



Reef Distillers<br />


HAZY IPA<br />

Evil Twin Brewing<br />

Love it – and that’s<br />

not only because my<br />

favourite white wine is<br />

chardonnay. This one<br />

was very classy, clean<br />

and crispy with fruity<br />

tasting notes, a buttery<br />

and oak-influenced style<br />

and a medium body. It<br />

was refreshing, bright and<br />

acidic, but not like crazy.<br />

The wine is perfect for<br />

summer nights and easy<br />

to drink while cooking<br />

and eating. I was even<br />

more thrilled to know<br />

about the philosophy<br />

behind the winery. You<br />

can tell there is a lot of<br />

passion and knowledge<br />

there.<br />

I have always favoured<br />

rum over scotch, but by<br />

goodness, this might<br />

sway me. Smoky drams<br />

have always been the<br />

ones that appeal to me<br />

most and The Deacon<br />

features this incredible<br />

blend of both smoky<br />

Speyside and peaty<br />

Islay malt whiskies. A<br />

nose of charred orange,<br />

sweet malty biscuits and<br />

woodsmoke is followed<br />

by the taste of orange,<br />

spicy tangy peat. The<br />

finish is sweet, long,<br />

smooth and absolutely<br />

smokin’.<br />

Simply enjoy straight on<br />

ice or with a quality tonic<br />

water. It is tart but oh<br />

so refreshing and really<br />

cleanses the palette –<br />

just perfect prior to or<br />

following a meal. The<br />

sweetness of the cherry is<br />

very much to the fore with<br />

underlying notes of zesty<br />

lemon peel.<br />

Lacking a little bit of<br />

punch for mine. Quite<br />

a hefty carbonation for<br />

an IPA as well. Notes of<br />

pawpaw and a hint of<br />

orange. It has received<br />

rave reviews online, so<br />

I am guessing this one<br />

didn’t fare well in transit<br />

from the United States.<br />

<strong>QHA</strong> REVIEW | 47



<strong>QHA</strong> REVIEW | 48<br />





Possessing both the rustic charm of a brewhouse and<br />

the sleek style of a modern Australian restaurant, Hound<br />

& Stag has managed to harness the best of both worlds<br />

with an abundance of spaces catering to every kind of<br />

mood and occasion.<br />

Despite opening its barn doors just over a year ago,<br />

the venue has already captivated the Gold Coast<br />

community in Arundel with a bustling live entertainment<br />

scene and an extensive selection of craft beer served<br />

from one of the largest taprooms in the state.<br />

Managing co-owner at Hound & Stag, Roy Hall, said<br />

the brewery has quickly become a place where locals<br />

love to gather and share experiences.<br />

“For the community, Hound & Stag is a spot for making<br />

memories and sharing experiences. Whether it’s a<br />

casual drink, a family celebration or a community event,<br />

we’ve embraced our role as a gathering place.<br />

“The venue has become deeply intertwined with<br />

the local community, and has actively engaged with<br />

neighbours, hosted local events and collaborated with<br />

nearby businesses.<br />

“We have become an integral part of the local tapestry<br />

in this short but meaningful time, providing something<br />

like 23 jobs and a place people can call home,” he<br />

said.<br />

From the very start, Hound & Stag has stood out as<br />

just a little bit different from your average brewery. With<br />

a very limited starting budget and a diverse team that<br />

brings an assortment of skills to the table, the brand<br />

has been able to have an all-encompassing approach<br />

to its venue.


Hound & Stag was founded in 2018 by the venue’s head<br />

brewer, Ben Lyne, who just so happened to inspire the<br />

current investors in 2022 to help him achieve his dream<br />

of building a commercial brewery. The company was<br />

then officially set up, with construction commencing in<br />

July and its doors opening five months later in December.<br />

Roy said since then, the brewery has taken off.<br />

“Once doors opened, it became obvious that the<br />

northern Gold Coast community needed a place like<br />

this. Mostly through word of mouth, the venue gained<br />

popularity fast.<br />

<strong>QHA</strong> REVIEW | 49


<strong>QHA</strong> REVIEW | 50<br />

“What started as a passion project has grown into<br />

one of the most sought-after live entertainment<br />

spots on the Gold Coast, featuring up to 14 artists<br />

in a single week,” he said.<br />

In addition to a fully-fledged kitchen serving a range<br />

of modern Australian dishes, Hound & Stag boasts<br />

two function rooms, an enormous family-friendly<br />

outdoor area, a front beer garden and a massive<br />

live music stage. All of these facilities are built<br />

around the massive stainless-steel tanks which<br />

surround the brewery.<br />

Made up of lots of recycled and second-hand<br />

materials, the venue also has a meticulously crafted<br />

interior design reminiscent of a classy hunting<br />

lodge. Roy said this atmosphere was carefully<br />

curated to make their brewery a diverse, authentic<br />

and community-centred place.<br />

“Our motto is simple – we’re not just brewing<br />

beverages, we’re crafting memories. The<br />

atmosphere at Hound & Stag is an embodiment of<br />

our commitment to blending excitement, relaxation<br />

and community spirit.<br />

“Our key values revolve around creating a<br />

diverse and welcoming space, offering top-notch<br />

culinary experiences and providing a platform for<br />

unforgettable live entertainment – all within the<br />

vibrant backdrop of our brewery,” he said.<br />

Despite having all the bells and whistles of a thriving<br />

function venue, Hound & Stag is a brewery after all,<br />

and has maintained an unwavering commitment to<br />

fostering the art, science and culture of craft beer.<br />

The brewery has an annual capacity of 200,000<br />

litres, consisting of 15 stainless steel vessels all<br />

working hard to supply the venue’s 24 taps. Within<br />

Hound & Stag’s diverse range of craft beers is<br />

everything from refreshing lagers to hoppy pale<br />

ales, traditional German beers, golden ales, stouts<br />

and even a flavoured spritz range created from their<br />

own ginger beer.<br />

Thanks to a diverse team with a broad knowledge<br />

of the industry, the venue is now one of the most<br />

popular and all-inclusive bars in the Gold Coast,<br />

offering a wide range of cocktails, wines and spirits.<br />

Roy said they are extremely passionate about<br />

supporting other craft beer brands in addition to<br />

their own.


“Independently owned beer operations like our own are<br />

essential to the Australian craft beer industry and add<br />

diversity and innovation while fostering local economic<br />

growth.<br />

“Leading brewers are pedantic about the science<br />

of brewing, yet creative in their selection of flavours,<br />

making sure they bring a unique and authentic touch to<br />

their beers.<br />

“Many independent breweries like ours also prioritise<br />

sustainability, using local ingredients and eco-friendly<br />

methods. We make sure to actively engage in<br />

promoting ethical and environmentally responsible<br />

practises,” he said.<br />

In addition to craft beer, Hound & Stag prides itself on<br />

offering an abundance of live music and entertainment.<br />

From AC/DC tributes to fantastic lineups of musicians<br />

and lively events, the ambience at Hound & Stag could<br />

be best described as electric, with live music constantly<br />

reverberating off its walls and featured artists gracing its<br />

stages regularly.<br />

As the industry continues to grow, Hound & Stag’s<br />

dynamic, all-round approach to hospitality certainly<br />

showcases the potential for Queensland craft breweries<br />

to offer more than just unique, exceptional beer.<br />

“As we move into the future, we are committed<br />

to continuing to be a hub of live music, craft beer,<br />

entertainment and classic Australian cuisine. Simply,<br />

Hound & Stag is a welcoming space for all,” Roy said.<br />

<strong>QHA</strong> REVIEW | 51


DÉJÀ VU<br />



<strong>QHA</strong> REVIEW | 52<br />

This year, 436 of Australia’s best craft breweries had<br />

1,877 different beers attract tens of thousands of<br />

votes. After being counted, Mountain Culture’s much<br />

loved Status Quo Pale Ale has gone back-to-back and<br />

been crowned Australia’s favourite craft beer for the<br />

second year running, proving the ingenuity of brewers<br />

extends far beyond the mere act of brewing beer.<br />

Founded in 2019, the brewery in New South Wales’<br />

beautiful Blue Mountains has experienced a meteoric<br />

rise in the local craft beer scene in just a few years,<br />

with its popular core range and frequent limited<br />

releases appealing to drinkers across the country.<br />

Two previous champions also took out the second<br />

and third positions on the podium, with Balter’s XPA<br />

taking silver and, in the closest race for third ever,<br />

BentSpoke’s much loved Crankshaft IPA coming in just<br />

ahead of Your Mates’ Larry. It is the third time in history<br />

that the top three positions have been repeated in the<br />

same order as the previous year.<br />

The top 10 had two new entrants, with Gage Roads’<br />

Single Fin and Pirate Life’s South Coast Pale Ale joining<br />

Bridge Road’s Beechworth Pale Ale, Coopers’ Original<br />

Pale Ale, Stone & Wood’s Pacific Ale and Young<br />

Henrys’ Newtowner.<br />

Fans showed their appreciation for the incredible<br />

beers made by talented brewers in Australia, with 63<br />

different breweries having beers represented in the top<br />

100. This demonstrated there are some serious new<br />

contenders in the market, with 28 beers dropping off<br />

last year’s list and being replaced by new fan favourites.

NEWS<br />

New South Wales took out the bragging rights for<br />

most beers appearing on the Hottest 100 list with 27<br />

beers. Queensland came in a close second with 24,<br />

while a strong resurgence from Victoria saw them<br />

close the gap with 22.<br />

Balter’s Cerveza proved to be the most popular new<br />

beer released in 2023 to make this year’s Hottest 100<br />

list, ahead of Mountain Culture’s 2023 Summer Pale<br />

Ale collaboration with Sierra Nevada and Heads of<br />

Noosa’s Black Japanese Lager.<br />

In a welcome celebration of the craft beer industry,<br />

which has endured challenging times as of late, beer<br />

taps flowed at GABS Hottest 100 countdown day<br />

parties held at venues all around the country. Beer<br />

was enjoyed, celebrated and even debated as fun was<br />

had by all. Beer media personality, Matt Kirkegaard,<br />

also kept listeners entertained with over five hours of<br />

live podcasting, analysing the results and interviewing<br />

some of the industry’s biggest personalities.<br />

Head of First Choice Liquor <strong>Mar</strong>ket, Michael<br />

Bornholdt, congratulated Mountain Culture for once<br />

again taking home the top honour.<br />

“This year’s winners are an excellent representation of<br />

the quality craft beer being made around the country.<br />

It’s clear pale ale remains a favourite, with Aussies<br />

voting for solid, consistent brews that are true to their<br />

style.<br />

“This is also the first year of the First Choice Liquor<br />

<strong>Mar</strong>ket NEW Craft Beer list, which is an excellent way<br />

for craft beer lovers to discover the brand-new brews<br />

making the top 100.<br />

“We’re also celebrating craft beer month at First<br />

Choice Liquor <strong>Mar</strong>ket and encourage everyone to<br />

head in store or online to sample the winners and<br />

support the breweries who are making such greattasting<br />

drops,” he said.<br />

GABS has now released all of the annual sub lists,<br />

including the Hottest 100 Indie Craft Beers, the Next<br />

100 and the much-anticipated First Choice Liquor<br />

<strong>Mar</strong>ket NEW Craft Beer list, which covers brews<br />

released for the very first time in 2023 as they ranked<br />

in the GABS Hottest 100.<br />

This year, the new beer list results are spread across<br />

71 different breweries of all sizes, with many limited<br />

releases grabbing plenty of attention. It was fantastic<br />

to see the hype behind talented brewers from small<br />

and emerging breweries such as The Uraidla Brewery,<br />

Cypher Brewing Co and Brendale Brewing Co.<br />

Queensland breweries seem to be setting the trend<br />

with most new brews, with Range Brewing claiming a<br />

whopping six new releases on the list, followed closely<br />

by Balter with four. There were also three each from<br />

Black Hops Brewing and One Drop Brewing Co.<br />

Beers and breweries on this list are often future<br />

contenders for the Hottest 100, as they all placed<br />

within the top third of the 1,877 beers nominated this<br />

year and are clearly ones to look out for in the GABS<br />

Hottest 100 in 2024.<br />

GABS thanked everyone who made this a great time<br />

for craft beer, including all the breweries, the party<br />

hosts and especially the beer-loving consumers who<br />

took the time to give their favourite beers a shout<br />

out. You can find all of the GABS Hottest 100 lists at<br />

gabshottest100.com/au/.<br />

<strong>QHA</strong> REVIEW | 53

A CRAFTY<br />

BUNCH<br />

W H Y N O T S T O C K & S U P P O R T<br />

Aether Brewing<br />

Aether is a family-owned,<br />

independent brewery with a passion<br />

for creativity that flows through<br />

our liquids and onto our labels<br />

which showcase the talents of<br />

local visual artists. We welcome<br />

artists to submit their existing<br />

artwork to aetherbrewing.com.<br />

au, and if selected, they stand to<br />

receive $1000, exposure through<br />

our products, online platforms<br />

and more. Aether’s core range<br />

is all natural, vegan, low sugar,<br />

preservative and additive free. Our<br />

ginger beer is gluten-free, so too are<br />

our seltzers.<br />

1800 325 013<br />

aetherbrewing.com.au<br />

Ballistic Beer Co.<br />

At Ballistic we have a simple theory.<br />

Fresh beer is the best beer. That’s<br />

why we brew in small batches, more<br />

frequently, and store it cold so you get<br />

the same blast of flavour our brewers<br />

do. Our pale ales, lagers, IPAs, sours<br />

and special releases will blow away<br />

the traditional ideas and expectations<br />

of what beer should be.<br />

Set in an old World War II<br />

ammunitions factory in the historic,<br />

industrial suburb of Salisbury, Ballistic<br />

HQ is home to a team of innovative<br />

brewers who believe everyone should<br />

have the chance to enjoy a well<br />

crafted, quality beer.<br />

(07) 3277 6656<br />

ballisticbeer.com<br />

Brisbane Brewing Co.<br />

Brisbane’s longest-running<br />

independent brewery, familyowned<br />

and serving award-winning<br />

beer since 2005. Our beers are<br />

brewed to suit the climate, bringing<br />

people who love to explore the<br />

world and locally made craft beer<br />

together. Welcoming and friendly,<br />

unpretentious, and easy going,<br />

enjoy on hot summer or cool sunny<br />

winter day, “The Brisbanest Beer”.<br />

(07) 3891 1011<br />

brisbanebrewing.com.au/wholesale<br />

<strong>QHA</strong> REVIEW | 54<br />

Burleigh Brewing Co<br />

Founded in 2006 by Peta and<br />

Brennan Fielding, Burleigh Brewing<br />

was one of the first independent<br />

craft breweries in QLD. Now<br />

celebrating 15 years of the brand,<br />

Burleigh Brewing has upgraded<br />

their Taphouse in Burleigh Heads,<br />

won countless awards for both<br />

business and beer (a testament<br />

to their shared and individual<br />

strengths), grown to a team of 70,<br />

and in their own humble, hardworking<br />

way, helped transform the<br />

Gold Coast’s craft brewing scene<br />

into one of the most vibrant and<br />

thriving in the country.<br />

(07) 5593 6000<br />

burleighbrewing.com.au<br />

The Catchment Brewing Co<br />

Catchment Brewing Co, located in<br />

a beautiful art deco building in West<br />

End, is a fully functioning brewery,<br />

bar and restaurant and your one stop<br />

shop for all things craft beer, awesome<br />

food and functions.<br />

Whether sampling the medal winning<br />

core range beers named after iconic<br />

streets in the local catchment or the<br />

seasonal smash hits that will amaze<br />

you, it’s well worth a visit for a taste of<br />

West End.<br />

Catchment Brewing Co - For locals,<br />

by locals, everywhere.<br />

(07) 3846 1701<br />

bookings@catchmentbrewingco.com.au<br />

catchmentbrewingco.com.au<br />

Felons Brewing Co<br />

Founded by Brisbane locals, Felons<br />

Brewing Co. is a modern-day brewery<br />

proudly positioned on the banks of the<br />

Brisbane River. Our brewery is nestled<br />

down under the Story Bridge, within<br />

Howard Smith Wharves. We truly<br />

believe that beer is what binds us all<br />

to this great part of the world and as<br />

proud brewers, we believe in brewing<br />

with passion and freedom.<br />

07 3188 9090<br />


Q U E E N S L A N D L O C A L S<br />

A CRAFTY<br />

BUNCH<br />

Fortitude Brewing Co<br />

Fortitude Brewing Co delivers<br />

you 15 taps of fresh beer locally<br />

produced in our Tamborine<br />

Mountain Brewery. Enjoy a day<br />

trip up the mountain and visit our<br />

team for the best fresh pizza and<br />

tasting paddles.<br />

07 5545 4273<br />

fortitudebrewing.com.au<br />

Scarborough Harbour Brewing Co<br />

Nestled in the Scarborough <strong>Mar</strong>ina<br />

on the Redcliffe Peninsula, our<br />

brewery is home to award-winning<br />

craft beers and delicious meals, that<br />

can be enjoyed in our double story<br />

venue, that boasts views across the<br />

bay to the beautiful Glass House<br />

Mountains; a view best enjoyed with<br />

a beer in hand.<br />

1800 727 104<br />

scarboroughharbourbc.com.au<br />

Slipstream Brewing<br />

Slipstream Brewing is an<br />

independently owned brewery based<br />

in Brisbane. We are a small but<br />

passionate team producing some of<br />

the most accessible and sessionable<br />

craft beers in Australia. We’re the<br />

missing gap between bland beer and<br />

wanky beer, our beers hit the bullseye,<br />

brewed with nothing but pure flavour<br />

in mind. Hops are the heroes and<br />

we milk them for all their worth. We<br />

love the freshness, juiciness, the zing<br />

and the zest. One sip, it tastes so<br />

good – capture that feeling and fill the<br />

fridge with it. Beer is the last thing you<br />

should settle on, so come and get<br />

caught in Slipstream.<br />

(07) 3892 4582<br />

slipstreambrewing.com.au<br />

4 Hearts Brewing<br />

The first brewery to open its doors in<br />

Ipswich in over 100 years, 4 Hearts’<br />

brew masters are committed to<br />

premium local ingredients and<br />

profound taste. Preservative free and<br />

all natural they use the highest quality<br />

ingredients to consistently deliver a<br />

tasty beer every brew. Our core range<br />

features modern spins on traditional<br />

brews while our ever growing range<br />

of seasonal beers takes things to<br />

more adventurous levels, utilising<br />

local seasonal produce as inspiration<br />

(honey, rosella or carrots anyone…?).<br />

0439 439 710<br />


PUB TALK with Paul St John-Wood<br />


<strong>QHA</strong> REVIEW | 56<br />

Ipswich Region Hoteliers Meeting<br />

On Wednesday 12 <strong>Mar</strong>ch the <strong>QHA</strong> will host a<br />

publican’s lunch for hoteliers and their key staff from<br />

the Ipswich region. The lunch will feature discussions<br />

and business development presentations from a<br />

range of <strong>QHA</strong> staff and corporate partners. PFD Food<br />

Services will again generously showcase their products<br />

and provide a delicious lunch for all attendees, and<br />

of course our beverage partners will ensure everyone<br />

remains well hydrated throughout. Details of the lunch<br />

have been sent to all venues around the Ipswich region<br />

and you still have time to register your attendance.<br />

People, Pots & Profits Forum – Airlie Beach<br />

Thank you to the team at the Reef Gateway Hotel<br />

Cannonvale for hosting the <strong>QHA</strong> & CUB People, Pots<br />

& Profits Forum on 27 February. The event was wellattended<br />

from hoteliers across the region who received<br />

insights from the <strong>QHA</strong> and CUB teams, along with<br />

presenters from Cooking the Books, Bunnings Trade<br />

and DNS Specialty Services focusing on reducing<br />

costs and maximising profits. The next People, Pots &<br />

Profits event will be held in Roma in April<br />

Footy tipping competitions<br />

Footy season is upon us again and it is a time of<br />

year that all football fans love. If you are one of the<br />

hundreds of venues around the state hosting footy<br />

tipping competitions please contact the <strong>QHA</strong> if you<br />

have any questions or concerns in regard to your<br />

prizes or promotions. We also have corporate partners<br />

who can provide tipping posters and draw cards for<br />

your venues and their details can be found in the<br />

directory pages of this magazine.<br />

One-off extended hours permit – Easter<br />

For any hoteliers looking to utilise a one-off extended<br />

hours permit over the Easter long weekend (Saturday<br />

30 to Monday 1 April), a reminder you must have<br />

your application into the OLGR by no later than Friday<br />

8 <strong>Mar</strong>ch. Thankfully, criteria restrictions for these<br />

applications have eased and can be found on the<br />

OLGR website through your client portal. If you intend<br />

on featuring live or amplified music at your event<br />

you can also apply for a temporary removal of noise<br />

conditions permit if applicable.<br />

2024 <strong>QHA</strong> Membership renewal reminder<br />

In December and January you would have received<br />

your invitation to renew <strong>QHA</strong> Membership for<br />

2024. We hope you have valued the services and<br />

assistance of the <strong>QHA</strong>. In 2024 we remain committed<br />

to promoting the hotel and hospitality industry,<br />

representing the industry for outcomes which benefit<br />

all members and assisting each member to ensure<br />

a prosperous future for your business and for our<br />

industry at large. Member renewal fees which have not<br />

been paid by the end of this month will result in access<br />

to services being removed – including members-only<br />

rebates. Please contact me directly if you have any<br />

questions regarding your membership renewal.








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<strong>QHA</strong> REVIEW | 58<br />

Fuelled by creativity, sustainable business models, loyal<br />

followings and a close connection to their locations,<br />

craft distilleries are flourishing in Australia. In fact,<br />

success stories of independent spirit businesses seem<br />

to crop up every couple of months, with Reef Distillers<br />

being no different after opening in September last year.<br />

Born out of a passion for artisan spirits made with<br />

locally sourced botanicals and ingredients, Reef<br />

Distillers is a true ‘paddock to still’ micro distillery.<br />

Using local suppliers, farmers and native flora, the<br />

brand creates unique products that embody some of<br />

Queensland’s most iconic locations – the Capricorn<br />

Coast and the Great Barrier Reef.<br />

Founder of Reef Distillers, Laureth Rumble, said<br />

as a passionate ocean tribe, they are inspired by<br />

the diversity of the world’s most famous marine<br />

ecosystem, its glorious inhabitants and the incredible<br />

places that Queenslanders get to call home.<br />

“Because of that, we wanted to share the tastes<br />

and experiences that make us feel alive, happy and<br />

blessed. We spent quite a few months developing<br />

recipes for the four signature spirits we launched with.<br />

We foraged in the nearby forests and visited local<br />

farmers and markets to pick key ingredients native to<br />

the Great Barrier Reef coastline.<br />

“The result is a delightful mix of native Australian<br />

flavours like eucalyptus, lemon myrtle, lemongrass,<br />

mandarin, grapefruit, lemon, coriander and kaffir lime<br />

leaf in addition to hibiscus and rosella flowers from the<br />

High Valley Dawn Permaculture Farm.<br />

“The hibiscus and rosella flowers bring a unique tart<br />

flavour and the most beautiful colours to our Capricorn<br />

Rosella Vodka and the Coral Sea Gin,” she said.<br />

Reef Distillers is the harmonious collaboration of two<br />

families – the Smiths and the Rumbles. Known for their<br />

award-winning distillery in South Africa, West Coast<br />

Distillers, Shane and Zona Smith brought with them a<br />

wealth of experience and a deep-seated passion for<br />

craft distilling.






On the other hand, the Rumble’s love for the sea and<br />

the environment inspired them to fuse their experience<br />

of running Great Barrier Reef island resorts such as<br />

Pumpkin Island and Elysian Retreat with the artistry of<br />

distillation.<br />

Laureth said it is this union of expertise that sets Reef<br />

Distillers apart, with both families having a dedication<br />

to producing exceptional spirits with an unwavering<br />

commitment to quality and innovation.<br />

“We believe that our connection to the ocean and<br />

islands of the Great Barrier Reef has granted us a<br />

unique opportunity to showcase the flavours of native<br />

flora and draw inspiration from the fauna of the reef<br />

to produce products that capture the spirit of this<br />

magnificent coastline.<br />

“We believe that stocking artisan spirits that capture<br />

the essence of the Great Barrier Reef makes total<br />

sense when you are a venue that operates on the<br />

coastline.<br />

“There is something really special about visiting a place<br />

and getting involved with products that have been<br />

made in that place. It creates an intimate connection<br />

between the visitor and the location,” she said.<br />

As we are seeing time and time again in the craft<br />

spirits industry, personality and identity are everything<br />

for emerging brands. To effectively communicate what<br />

sets them apart, Reef Distillers has applied an ethereal<br />

underwater aesthetic to every bottle in their signature<br />

collection, which includes a Great Barrier Dry Gin,<br />

Coral Sea Gin, Pacific Ocean Vodka and Capricorn<br />

Rosella Vodka.<br />

Laureth said they wanted to make sure their identity<br />

told a visual story while giving consumers an insight<br />

into the different facets of their brand.<br />

“Looking through the glass bottle from the front and<br />

seeing the watercolour painted background behind the<br />

liquid gives you a sense of being submerged. It really<br />

communicates what it’s like to explore the beautiful<br />

underwater landscapes of the Great Barrier Reef.<br />

“Our crisp white drawings represent the unique<br />

ingredients that go into the creation of each spirit. The<br />

colours were also specifically chosen for each product<br />

according to our inspiration.


“We hope these designs take people to the beautiful<br />

place of the Great Barrier Reef each time they open a<br />

bottle, take in the spirit’s aroma, listen to the sound of<br />

it pouring over ice and hold it in a chilled glass,” she<br />

said.<br />

In addition to creating artisan spirits with layers of<br />

native flavours that mirror the Great Barrier Reef’s<br />

diversity, the brand is also determined to help conserve<br />

the environment they are inspired by. This passion for<br />

sustainability is strongly displayed in the Reef Distillers’<br />

everyday operations and production processes, as<br />

they operate on a zero-waste policy and use only<br />

recycled glass for their bottles.<br />

Laureth said they are in the process of putting a<br />

refillable solution in place for regular customers,<br />

restaurants and bars to further reduce their impact on<br />

the environment.<br />

“We have also partnered with 1% for the Planet,<br />

which is a global network made up of thousands of<br />

businesses and environmental organisations working<br />

together to support people and the planet. Each year,<br />

businesses give 1% of their annual sales directly to<br />

vetted environmental partners.<br />

“We are really passionate about reef conservation<br />

projects, and so this will be a key focus of our efforts<br />

to give back to our environment and community,” she<br />

said.<br />

Reef Distillers are based in the industrial estate of<br />

Hidden Valley, Yeppoon – a small town on the northern<br />

end of the Southern Great Barrier Reef. After only a<br />

few months, the distillery is already holding ‘Meet the<br />

Maker’ tasting events at various venues in addition to<br />

launching their mini 50ml spirits in minibars across the<br />

country.<br />

Laureth said they live in an amazing, creative and<br />

supportive community and feel very blessed to call<br />

Hidden Valley home.<br />





<strong>QHA</strong> REVIEW | 61


“We are working with quite a few venues to deliver<br />

white label products with unique branding in<br />

collaboration with Reef Distillers, so there are many<br />

opportunities for hotels, resorts, restaurants and bars<br />

to have their own branded Reef Distiller products. This<br />

is something we would really like to expand on.<br />

“We have our eye on a few gin events next year and<br />

will also be working in collaboration with the very<br />

talented Roel from Amuse Dining to host some one-off<br />

tasting events at unique locations.<br />

“We have also just been featured on the Queensland<br />

Distillery Trail, and so we look forward to welcoming<br />

both national and international guests to the distillery.<br />

We are indeed very excited for the year ahead!” she<br />

said.<br />

There is no doubt that homegrown brands like Reef<br />

Distillers are garnering more and more attention<br />

in the industry, with their success providing new<br />

opportunities for small, creative and quality-driven<br />

spirit businesses to thrive on a global scale. This not<br />

only benefits the distilleries themselves, but also allows<br />

funds to feed back into local businesses, hospitality<br />

venues, communities and even sustainability initiatives.<br />

As Australians, we are all grounded in a shared love<br />

for the ocean, nature, good food and exceptional<br />

spirits, so it’s about time that businesses across the<br />

country shared this passion with the world.<br />

“We noticed that most island resorts and hotels in<br />

Queensland stock well-known international spirit<br />

brands, but very few distinctly Australian brands. This<br />

is slowly changing, and we are excited to be able to<br />

offer premium artisan Australian spirits to these resorts<br />

and hotels.<br />

“We believe in the power of nature’s bounty, the<br />

essence of coastal living and the transformative magic<br />

of distillation. We carefully source the finest local<br />

botanicals, capturing the unique flavours and aromas<br />

of the Great Barrier Reef coastline, to create spirits<br />

that celebrate the rich tapestry of our surroundings,”<br />

Laureth said.<br />

<strong>QHA</strong> REVIEW | 62<br />

Photographed by Sarah from Wild & Sea Photography,<br />

styled by Penny Hunt and shot at Mr Jerry Cocktail Bar.



Your trusted advisor, helping you identify your business risks<br />

and find the right insurance solutions so you can face your<br />

future with confidence.<br />

Call: 1800 240 432<br />

AJG.com/au/qha<br />


Foxtel Business delivers the magic of sport to venues –<br />

bringing people together, entertaining them and contributing<br />

to a boost in trade. And with over 50 live sports, there’s<br />

something for everyone. Serve your customers the best<br />

sporting action with Foxtel.<br />

P: 1300 761 056 www.foxtel.com.au/venues<br />





No matter the size, shape or demands placed on your<br />

business, we have the ability to deliver equipment that is<br />

functional, adaptable and reliable, Turbofan, Waldorf, Waldorf<br />

Bold, Cobra, Convotherm, FastFri, Merrychef.<br />

P: 1300 268 798 E: info@moffat.com.au<br />

Service department: 1300 264 217<br />


Stoddart are one of Australia’s leading manufacturers and<br />

importers of a large range of world leading equipment for<br />

food service and bar applications.<br />

Darrin Miller<br />

P: 0417 867 979 E: dmiller@stoddart.com.au<br />

stoddart.com.au<br />


Mullins’ hospitality team has unrivalled experience in the liquor<br />

and gaming sector, developed over 40 years. From greenfield<br />

applications and integrated developments to liquor and<br />

gaming compliance and employment advice - we are your<br />

one-stop-shop to ensure the best outcomes for your hotel.<br />

Curt Schatz, Managing Partner | Direct: 07 3224 0230<br />

Email: cschatz@mullinslawyers.com.au<br />

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For more information on advertising and<br />

promoting your business in the <strong>QHA</strong> REVIEW<br />

contact Dave Swan.<br />

qhareview@qha.org.au or 0401 345 201<br />

<strong>QHA</strong> REVIEW | 63

<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />





<strong>QHA</strong> REVIEW | 64<br />


HLB Mann Judd -<br />

Chartered Accountants<br />

Ph: 07 3001 8800<br />

hlb.com.au<br />

Prosperity Advisers QLD<br />

Ph: 07 3007 1971<br />

prosperity.com.au<br />

SW Accountants<br />

& Advisors<br />

Ph: 07 3085 0888<br />

sw-au.com<br />

Quantaco<br />

Ph: 02 8346 6000<br />

quantaco.co<br />

Clarity Management<br />

Ph: 3058 9732<br />

claritymg.com.au<br />

Hotel Accountants Pty Ltd<br />

Ph: 07 5560 8988<br />

hotelaccountants.com.au<br />

McGrathNicol<br />

Ph: 07 3333 9800<br />

mcgrathnicol.com<br />

Trinitas Australia Pty Ltd<br />

Ph: 1300 836 025<br />

trinitas3.com.au<br />





Ashley Cooper<br />

Construction<br />

Ph: 07 3142 5915<br />

ashleycooper.com<br />

BSPN Architecture<br />

Ph: 07 3851 9100<br />

bpsn.com.au<br />

Caughley & Co<br />

Ph: 0434 549 242<br />

caughleyco.com.au<br />

Eurofurn<br />

Ph: 07 3216 5887<br />

eurofurn.com.au<br />

Open Projects<br />

Ph: 1800 461 421<br />

openprojects.com.au<br />

Rohrig Constructions<br />

Ph: 07 3257 4411<br />

rohrlg.com.au<br />

Imagination Play<br />

Ph: 07 3088 6077<br />

imaginationplay.com.au<br />

IQ Construct<br />

Ph: 3667 8202<br />

iqcontruct.com.au<br />

Liife Architecture<br />

Ph: 0401 384 547<br />

archliife.com<br />

Urban Play<br />

Ph: 07 3256 0554<br />

urbanplay.com.au<br />


Accolade Wines<br />

Ph: 07 3252 7933<br />

accolade-wines.com<br />

Brown-Forman<br />

Australia P/L<br />

Ph: 07 3010 2000<br />

brown-forman.com<br />

Campari Australia Pty Ltd<br />

Ph: 07 3253 1801<br />

camparigroup.com.au<br />

Carlton & United<br />

Breweries<br />

Ph: 07 3666 4104<br />

cub.com.au<br />

Coca-Cola Europacific<br />

Partners<br />

Ph: 13 26 53<br />

ccamatil.com<br />

Coopers Brewery<br />

Ph: 07 3275 3732<br />

coopers.com.au<br />

CUB Premium Beverages<br />

Ph: 07 3666 4104<br />

cub.com.au<br />

Diageo<br />

Ph: 07 3257 0800<br />

diageo.com<br />

Diablo Co<br />

Ph: 0400 696 192<br />

diabloco.com.au<br />

Lion<br />

Ph: 07 3361 7400<br />

lionco.com<br />

Paramount Liquor<br />

Ph: 0429 448 523<br />

www.paramountliquor.<br />

com.au<br />

Pernod-Ricard Australia<br />

Ph: 07 3340 5471<br />

pernod-ricard.com<br />

Red Bull Australia<br />

Ph: 02 9023 2892<br />

redbull.com.au<br />

Samuel Smith & Son<br />

Ph: 07 3373 5777<br />

samsmith.com<br />

Southtrade International<br />

Ph: 07 3085 7418<br />

southtradeint.com.au<br />

Treasury Wine Estates<br />

Ph: 03 9685 8000<br />

treasurywineestates.com<br />

Flying Foam Pty Ltd<br />

Ph: 0413 447 711<br />

flyingfoam.com.au<br />

Your Mates Brewing Co.<br />

Ph: 07 5329 4733<br />

yourmatesbrewing.com<br />

4 Hearts Brewing<br />

Ph: 07 3281 1004<br />

admin@4heartsbrewing.com<br />

4heartsbrewing.com<br />

Heads of Noosa Brewing Co.<br />

Ph: 0401 399 625<br />

headsofnoosa.com.au<br />


& SERVICES<br />

Bunnings<br />

Ph: 07 3452 5725<br />

bunnings.com.au<br />

Urban Play<br />

Ph: 07 3256 0554<br />

urbanplay.com.au<br />



Best Security -<br />

Security & Training<br />

Ph: 07 3212 8460<br />

bestsecurlty.net.au<br />

BTAQ Consulting<br />

Ph: 0408 437 643<br />

btaq.com.au<br />

Find HQ<br />

Ph: 0431 376 689<br />

findachef.net.au<br />

Frontier Leadership<br />

Ph: 0423 097 246<br />

frontierleadership.edu.au<br />

Federation Academy<br />

Ph: 0423 097 246<br />

federationacademy.edu.au<br />

Prime Effect<br />

Ph: 0406 500 171<br />

primeeffect.com.au<br />

MEGT<br />

Ph: 0409 896 503<br />

megt.com.au<br />

Owner Manager Program<br />

Ph: 0437 834 195<br />

ownermanager.com.au<br />

Sero Institute<br />

Ph: 1800 206 010<br />

seroinstitute.edu.au<br />

TAFE Queensland<br />

Ph: 1300 308 233<br />

tafeqld.edu.au<br />

Tribe Workforce Solutions<br />

Ph: 07 3238 0808<br />

tribeworkforce.com.au<br />

The Kingsmen<br />

Ph: 0410 416 655<br />

thekingsmen.net.au<br />

Zenith Hospitality Staffing<br />

Solutions<br />

Ph: 07 3002 4000<br />

zenithhospitality.com<br />


BOC Limited<br />

Ph: 07 3212 4135<br />

boc.com.au<br />

TransTasman<br />

Energy Group<br />

Ph: 1300 118 834<br />

tteg.com.au<br />

Solar Connected<br />

Ph: 0432 600 788<br />

solarconnected.com.au<br />

Spinifex Energy<br />

Ph: 0419 108 638<br />

spinifexenergy.com.au<br />

Sun Flux Solar Australia<br />

Pty Ltd<br />

Ph: 0421 082 828<br />

sunfluxsolar.com.au<br />




BDO Australia<br />

Ph: 07 3237 5999<br />

bdo.com.au<br />

Commonwealth Bank of<br />

Australia<br />

Ph: 0476 824 307<br />

CommBank.com.au<br />

Gallagher Insurance<br />

Brokers<br />

Brisbane: 07 3367 5000<br />

Nth QLD: 07 4753 5311<br />

Toowoomba: 07 4639 7102<br />

ajg.com.au<br />

Green Finance Group<br />

Ph: 0457 883 700<br />

greenfinancegroup.<br />

com.au<br />

Waratah Debt Capital<br />

Ph: 0448 681 783<br />

waratahmanagement.<br />

com.au<br />

Westpac Banking<br />

Corporation<br />

Ph: 0438 701 195<br />

westpac.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

banktech.com.au<br />

BUPA - health insurance<br />

Ph: 134 135<br />

(quote ID 2139463)<br />

bupa.com.au<br />

CTB & Co<br />

(Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Trinitas Australia Pty Ltd<br />

Ph: 1300 836 025<br />

trinitas3.com.au<br />

Matrix Insurance Group<br />

Ph: 08 6555 7742<br />

matrixinsurance.com.au<br />



Bidfood Australia Limited<br />

Ph: 0434 939 134<br />

bidfood.com.au<br />

PFD Food Services<br />

Ph: 131 733<br />

pfdfoods.com.au<br />

Simon George and Sons<br />

Ph: 07 3717 1400<br />

simongeorge.com.au<br />

CTB & Co<br />

(Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Food and Agribusiness<br />

Network<br />

Ph: 0419 651 157<br />

foodagribusiness.org.au<br />

Goodman Fielder<br />

Ph: 0403 937 801<br />

gffoodservice.com.au<br />

CFM Australia -<br />

Swap & Go Oils<br />

Ph: 0430 504 486<br />

cfmaustralia.com.au<br />


SlumberCorp<br />

Ph: 07 3892 7477<br />

slumbercorp.com.au<br />


Ainsworth Game<br />

Technology P/L<br />

Ph: 07 3209 6210<br />

ainsworth.com.au<br />

Aristocrat Leisure<br />

Industries<br />

Ph: 07 3727 1600<br />

aristocrat.com.au<br />

IGT<br />

Ph: 07 3890 5622<br />

igt.com.au<br />

Konami Australia<br />

Ph: 02 9666 3111<br />

konamiaustralia.com.au<br />

Light & Wonder<br />

Ph: 02 9773 0299<br />


MAX<br />

Ph: 0418 728 927<br />

max.com.au<br />

Odyssey Gaming Services<br />

Ph: 07 3087 3300<br />

odysseygaming.com<br />

PVS Australia Pty Ltd<br />

Ph: 03 8671 1900<br />

pvsoz.com.au<br />

Simtech<br />

Ph: 07 5596 6993<br />

simtechcreations.com<br />

Keno<br />

(The Lottery Corporation)<br />

Ph: 07 3001 9300<br />

thelotterycorporation.com<br />

TAB<br />

Ph: 0436 816 254<br />

tab.com.au<br />

UTOPIA Gaming Systems<br />

Ph: 1800 200 201<br />

utopiagaming.com.au<br />



AHS Hospitality<br />

Ph: 07 5512 6143<br />

ahshospitality.com.au<br />

Stan Sport<br />

Ph: 0416 208 417<br />

stan.com.au/sport/venues<br />

Nightlife - Music & Video<br />

Freecall: 1800 679 748<br />

nightlife.com.au<br />

Pro Score - Sporting<br />

Promotions<br />

Ph: 0431 366 800<br />

proscore.com.au<br />

Rooks Entertainment<br />

Ph: 07 4068 8633<br />

rooks-entertainment.com.au<br />


BOC Limited - Gas/<br />

Reticulation Supply<br />

Ph: 07 3212 4322<br />

boc.com.au<br />

Reward Hospitality<br />

Ph: 07 3341 5929<br />

rewardhospitality.com.au<br />

Stoddart<br />

Ph: 0437 576 447<br />

stoddart.com.au<br />




<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> PLATINUM PARTNERS<br />

<strong>QHA</strong> DIAMOND PARTNERS<br />

<strong>QHA</strong> GOLD PARTNERS<br />

DNS Specialist Services<br />

Ph: 0433 906 809<br />

dnsspecialistservices.com.au<br />

DWS Hospitality Specialists<br />

Ph: 07 3878 9355<br />

dws.net<br />

Lighthouse Safety &<br />

Compliance<br />

Ph: 0422 669 631<br />

lighthousesafety.com.au<br />

Logic Hospitality<br />

Ph: 07 5520 3957<br />

logichospitality.com.au<br />

Mondandia Consulting<br />

Ph: 0448 710 629<br />

monandiaconsulting.com.au<br />

Off <strong>Mar</strong>ket Hotels<br />

Chris Cameron<br />

Ph: 0477 271 875<br />

offmarkethotels.com.au<br />

Power Jeffrey & Co -<br />

Hotel Brokers<br />

Ph: 07 3832 6000<br />

powerjeffrey.com.au<br />

CRE Brokers<br />

Ph: 07 5371 0165<br />

crebrokers.com<br />

HTL Property<br />

Ph: 02 9136 6373<br />

htlproperty.com.au<br />

JLL<br />

Ph: 07 3231 1311<br />

jll.com.au<br />

Morph Consulting Services<br />

Ph: 0438 758 847<br />

morph-consulting.com<br />

Nuvho<br />

Ph: 07 3357 9951<br />

nuvho.com<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

professionalhospitality.<br />

com.au<br />

Prostaff Events Pty Ltd<br />

prostaffevents.com.au<br />

Relief Hotel Management<br />

Ph: 0419 733 681<br />

reliefhotelmanagement.com<br />


Foxtel Business<br />

Ph: 1300 790 182<br />

foxtel.com.au/venues<br />

Sky Channel<br />

Ph: 07 3228 6344<br />

Freecall: 1800 251 710<br />

skychannel.com.au<br />

LEGAL<br />

Mullins<br />

Ph: (07) 3224 0222<br />

mullinslawyers.com.au<br />

Holding Redlich<br />

Ph: 07 3135 0500<br />

holdingredlich.com<br />

HopgoodGanim Lawyers<br />

Ph: 0419 762 469<br />

hopgoodganim.com.au<br />

K&L Gates<br />

Ph: 0416 131 543<br />

klgates.com<br />

LIQUOR<br />


Bottlemart<br />

Ph: 1300 733 504<br />

bottlemart.com.au<br />

Independent Liquor<br />

Group<br />

Ph: 07 3713 2751<br />

ilg.com.au<br />

Liquor Legends<br />

Ph: 07 3107 7422<br />

liquorlegends.com.au<br />

BSV<br />

Daily Press<br />

H&L Australia<br />

Next Payments<br />

Best Security<br />

BOC Limited<br />

BSPN Architecture<br />

Caughley and Co<br />

Chewzie Table<br />

Ordering<br />

Coopers Brewery<br />

Command 51<br />

Eurofurn<br />

Diablo Co<br />

<strong>QHA</strong> SILVER PARTNERS<br />

Odyssey Gaming<br />

Services<br />

Prosperity<br />

Advisers QLD<br />

PVS Australia<br />

<strong>QHA</strong> BRONZE PARTNERS<br />

Green Finance Group<br />

HLB Mann Judd<br />

SwiftPOS<br />

Open Projects Group<br />

Operandio Pty Ltd<br />

Paramount Liquor<br />

Platypus Print<br />

Packaging<br />

Power Jeffrey and<br />

Company<br />

Quantaco<br />

Simon George & Sons<br />

Trans Tasman<br />

Energy Group<br />

UTOPIA Gaming<br />

Systems<br />

Rohrig Constructions<br />

Red Bull Australia<br />

Secure Access I.T.<br />

Simtech<br />

Southtrade<br />

International<br />

Stan Sport<br />

SW Accountants<br />

& Advisors<br />

Waratah Debt Capital<br />

<strong>QHA</strong> REVIEW | 65

<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />










KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />


Online RSA/RSG Training<br />

Gaming Nominee Training<br />

Employment Relations Training<br />

Employment Relations Webinar<br />

Responsible Management of Licensed Venues<br />

Training is a mandatory training requirement<br />

for those applying for a liquor licence, and<br />

applicants for an Approved Manager’s Licence.<br />

Training is offered face to face at regional<br />

centres throughout Queensland.<br />

For more information please contact the<br />

<strong>QHA</strong> Training Centre<br />

Ph: 07 3221 6999 Fax: 07 3221 6649<br />

Email: training@qha.org.au<br />

Web: www.qha.org.au<br />

LIQUOR<br />


ALM (Australian Liquor<br />

<strong>Mar</strong>keters)<br />

Brisbane: 07 3489 3600<br />

Townsville: 07 4799 4022<br />

Cairns: 07 4041 6070<br />

almliquor.com.au<br />

Paramount Liquor<br />

Ph: 0429 448 523<br />

paramountliquor.com.au<br />

Your Mates Brewing Co.<br />

Ph: 07 5329 4733<br />

yourmatesbrewing.com<br />

4 Hearts Brewing Co.<br />

Ph: 0428 236 436<br />

4heartsbrewing.com<br />


Daily Press<br />

Ph: 0412 224 969<br />

dailypress.com.au<br />

Horse & Water Creative<br />

Ph: 0401 345 201<br />

horseandwater.com.au<br />



CashZone<br />

Ph: 0466 148 752<br />

cashzoneatm.com.au<br />

H&L Australia Pty Ltd<br />

Ph: 0407 975 411<br />

hlaustralia.com.au<br />

SwiftPOS<br />

Ph: 1800 679 701<br />

swiftpos.com.au<br />

Next Payments<br />

Ph: 0447 427 868<br />

nextpayments.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

banktech.com.au<br />

Bepoz Retail Solutions<br />

Ph: 1300 023 769<br />

bepoz.com.au<br />

Harris Data Systems<br />

Ph: 07 5535 7677<br />

harrisdata.com.au<br />

Idealpos Solutions<br />

Ph: 07 3630 2455<br />

Idealpos.co<br />

MyVenue Pty Ltd<br />

Ph: 0447 129 873<br />

myvenue.com/pubs-cafes-bars<br />

UrPay<br />

Ph: 0411 457 377<br />

urpay.com.au<br />


Platypus Print Packaging<br />

Ph 07 3352 0300<br />

platys.com.au<br />


Best Security<br />

Ph: 07 3212 8460<br />

bestsecurity.net.au<br />

Command 51<br />

Ph: 0437 368 352<br />

command51.com.au<br />

CMBM Facility Services<br />

Ph: 07 3391 1040 /<br />

Ph: 0419 708 715<br />

cmbm.com.au<br />

Future Business Technology<br />

Group<br />

Ph: 1300 706 155<br />

fgtgroup.com.au<br />

Hikvision <strong>Digital</strong> Technology<br />

Ph: 1300 976 305<br />

hikvision.com<br />

Lotus Commercial Pty Ltd<br />

Ph: 1300 653 536<br />

lotusfilters.com.au<br />

Luxxe Outsourced Hotel<br />

Services<br />

Ph: 03 8761 9156<br />

luxxe.com.au<br />

Security Registers<br />

Ph: 0452 363 166<br />

securityregisters.com.au<br />

Tru Security Services<br />

Ph: 0452 377 662<br />

trusecurity.com.au<br />



Ph: 1300 467 875<br />

hostplus.com.au<br />



BSV<br />

Ph: 1300 244 727<br />

bigscreenvideo.com.au<br />

Chewzie Table Ordering<br />

Ph: 1300 243 994<br />

chewzie.me<br />

Employment Hero Pty Ltd<br />

Ph: 0415 769 186<br />

employmenthero.com<br />

Operandio Pty Ltd<br />

Ph: 0422 398 294<br />

operandio.com<br />

Secure Access I.T.<br />

Ph: 1300 880 565<br />

secureaccess.com.au<br />

Tanda<br />

Ph: 1300 859 117<br />

tanda.co<br />

BK Electronics<br />

Ph: 0431 509 409<br />

bkelectronics.com.au<br />

Cherry Hub Pty Ltd<br />

Ph: 0409 548 276<br />

cherryhub.com.au<br />

CTB & Co<br />

(Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Harris Data Systems<br />

Ph: 07 5535 7677<br />

harrisdata.com.au<br />

Hikvision <strong>Digital</strong> Technology<br />

Ph: 1300 976 305<br />

hikvision.com<br />

IDU Technologies Pty Ltd<br />

mitch@idu-identification.com<br />

idu-identification.com<br />

Jands<br />

Ph: 0408 506 620<br />

jands.com.au<br />

JB Hi-Fi Commercial<br />

Division<br />

Ph: 07 3360 9925<br />

jbhifi.com.au<br />

Mr Yum<br />

Ph: 0448 504 121<br />

mryum.com.au<br />

OpenTable<br />

(03) 4240 3297<br />

restaurant.opentable.com<br />

onPlatinum ICT<br />

Ph: 0402 281 561<br />

onplatinum.com.au<br />

Security Registers<br />

Ph: 0452 363 166<br />

securityregisters.com.au<br />

Smart Parking Limited<br />

Ph: 0421 155 972<br />

smartparking.com<br />

UrPay Technologies<br />

Ph: 0411 457 377<br />

urpay.com.au<br />

Vix Vizion Pty Ltd<br />

Ph: 0413 026 918<br />

vixvizion.com<br />

Whats Doing App<br />

Ph: 0404 561 895<br />

whatsdoingapp.com<br />


A.P. Eagers Limited<br />

Ph: 07 3109 6731<br />

apeagers.com.au<br />

Trinitas Australia Pty Ltd<br />

Ph: 1300 836 025<br />



Join us for the<br />

<strong>Mar</strong><br />

27 <strong>Mar</strong>cH 2024<br />

RACV Royal Pines Resort<br />

Golf Course, Gold Coast<br />


$250<br />


$2,500<br />

(includes a team of 4)<br />

TEAM OF 4<br />

$1,000<br />

All packages include:<br />

18 hole, 4 ball Ambrose Competition, including green fees and buggy hire<br />

On course lunch | Beverages on course | Post-Game Presentation and Dinner<br />

For more information email kmott@qha.org.au or phone 07 3221 6999

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