QHA-Review_Mar_Digital

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

M a r c h 2 0 2 4 e d i t i o n 

A splash of colour 

MATSO’S BRINGS ITS GINGER BEER AND SUNNY VIBES TO QUEENSLAND 

FEATURE: 

SCENIC RIM BREWERY 

FOCUS: 

O’SHEA’S ROYAL HOTEL 

SPIRITED BUNCH: 

REEF DISTILLERS

We specialise in 

GUARANTEED MAXIMUM PRICE (GMP) 

DESIGN & CONSTRUCT (D&C) 

TENDERED (TRADITIONAL) 

07 3142 5915 | enquiries@ashleycooper.com 

Unit 2/3-5 Deakin St, Brendale QLD 4500 

F l 

ashleycooper.com

QHA Vice President Sam Ingham-Myers, QHA President Richard Deery, 

QHA Chief Executive Bernie Hogan and QHA Senior Vice President Matt Coorey at Parliament House. 

FORGING OUR OWN FUTURE 

WHAT 

WE DO 

COUNTS! 

We have started with plenty of uncertainty in 2024, but this is truly not uncommon in 

Queensland, Australia or around the world. Yes, we have had cyclones hit northern 

communities and ferocious storms in the south east. This has greatly affected some 

members, with forward bookings in accommodation taking a nose-dive and power 

outages simply stopping all trading. Similarly, our western members have had to contend 

with flooding and isolation issues. 

However, this sounds like business as usual in Queensland. Over my many years of living 

and working in the state, I have to say this is a typical start to a year, so I urge every 

member to not get caught up in the media’s desire to have a catastrophe and focus on 

the issues that matter for your long-term business success. Most importantly, let’s remind 

the politicians that turn up to get photos taken that there are long-term issues that are 

more important. 

In our industry, our staff need to feel safe coming to work. They need to be able to live 

within a reasonable distance of their work and operators need to be able to operate 

efficiently. These issues are all solvable by local, state and national governments. 

Law and order is paramount so that businesses are not constantly being robbed and 

staff put at risk. Housing supply must be addressed by releasing good quality land not 

in flood zones and regulating the short-term rental industry that drives rental homes off 

the market. Insurance costs are rampant and must be addressed in consultation with 

the industry. Access to gaming machines for the future growth of our industry and the 

unchecked rise of the excise tax constantly trouble the minds of our members. 

These and so many other issues are what the QHA is constantly advocating for, and we 

need your help. Pick the issue or two that you are most passionate about and start talking 

about it with every politician possible. If you are unsure who to talk to, start with us and 

we will help you connect with your local members of parliament. In short, we have to 

create our own prosperous future in this big election year – to make sure decision-makers 

never forget what your communities already know – what we do counts! 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

QHA REVIEW | 3

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

M a r c h 2 0 2 4 e d i t i o n 

MATSO’S BRINGS ITS GINGER BEER AND SUNNY VIBES TO QUEENSLAND 

FEATURE: 


FOCUS: 


SPIRITED BUNCH: 

REEF DISTILLERS 

A splash of colour 

o u r c o v e r : 

Matso’s Sunshine 

Coast Brewery 

3 EDITOR’S LETTER 

5 CONTRIBUTORS 

M a r c h 2 0 2 4 e d i t i o n 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Richard Deery 

Senior Vice President 

Mr Matthew Coorey 

Vice Presidents 

Mr Brad Fitzgibbons 

Ms Mel Tait 

Mr Sam Ingham-Myers 

Secretary/Treasurer 

Ms Rachel Johnson 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

6 NEWS 

12 FEATURE 


22 INSIGHTS 

MATSO’S 

28 ACCOMMODATION 

30 FOCUS 


42 GAMING 

46 TOP DROP 

48 CRAFTY BUNCH 

HOUND & STAG BREWING CO 

58 SPIRITED BUNCH 

REEF DISTILLERS 

63 TRADE DIRECTORY 

64 PARTNERS & CORPORATE MEMBERS 

QHA REVIEW | 4 

QHA REVIEW is published by the Queensland 

Hotels Association ABN 54 878 166 941. 

All information is correct at time of going to press. 

The publishers cannot accept responsibility for 

errors in articles or advertisements, or unsolicited 

manuscripts, photographs or illustrations. 

The opinions and words of the authors do not 

necessarily represent those of the publisher. All 

rights reserved. Reproduction in part or whole is 

strictly prohibited without prior permission. 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Dave Swan 0401 345 201 

qhareview@qha.org.au

DAMIAN STEELE 

QHA Deputy Chief 

Executive 

A hospitality industry 

professional with over 

30 years’ experience 

in liquor, gaming and 

operations. Damian 

has a strong focus 

on compliance and 

legislation. 

THERESE KELLY 

QHA Training Manager 

An experienced VET 

sector professional, 

Therese manages 

the QHA Training 

department and is 

responsible for the 

development and 

delivery of quality training 

for QHA members and 

other hospitality venues. 

PAUL ST JOHN-WOOD 

QHA Membership 

Officer 

Paul is the face of the 

Association to many 

QHA members as he 

travels the length and 

breadth of the state 

visiting, advising and 

assisting publicans. 

CURT SCHATZ 

Managing Partner, 

Mullins 

With over 30 years’ 

experience in property, 

liquor and gaming law, 

Curt is recognised 

as a leader in this 

field. He advises pub, 

club, nightclub, 

restaurant, resort and 

accommodation venue 

owners and operators. 

THE HON YVETTE D’ATH 

Attorney-General 

and Minister for 

Justice and Minister 

for the Prevention of 

Domestic and Family 

Violence 

Yvette D’Ath is a 

Labor member of the 

Legislative Assembly 

of Queensland 

representing the seat of 

Redcliffe. 

VICTORIA THOMSON 

Commissioner for 

Office of Liquor and 

Gaming Regulation 

Queensland 

Victoria is responsible 

for the regulatory policy 

and strategic direction of 

product safety, licensing, 

compliance and 

enforcement activities to 

protect market integrity 

and keep Queenslanders 

safe. 

SARAH SWAN 

Employment Relations 

Manager 

Sarah has a passion for 

employment relations and 

has diverse experience 

advising and assisting 

employees and employers. 

Sarah has particular interests 

in workers’ compensation 

matters, bullying and 

harassment matters and 

policy development. 

TOM FITZGERALD 

Accommodation 

Membership 

Services Officer 

Tom will act as 

your conduit to 

accommodation 

information and QHA 

services, and is an 

experienced professional 

who grew up living and 

working in the hospitality 

industry as part of a 

hotel-owning family. 

ADAM FLOYD 

Head of MAX & TAB, 

Queensland 

With ten years of 

experience in Tabcorp 

gaming services, Adam 

has recently taken on 

both MAX & TAB for 

Queensland. Adam’s 

previous career in the 

hospitality industry 

positions him well to 

understand the role 

that wagering and 

gaming play in pubs. 

NICK BAINBRIGGE 

State Manager (Qld) 

Aristocrat 

Nick has a proven 

history in wholesale 

liquor, electronic gaming, 

and hotel and restaurant 

operation. He now 

heads up the state team 

for one of Australia’s 

leading manufacturers of 

gaming machines. 


NEWS 

THE ETHICAL CHOICE 

OUR PARTNERS AT REWARD HOSPITALITY EXPLORE WHAT FAIRTRADE CERTIFIED MEANS IN AUSTRALIA. 


In an increasingly interconnected world, consumers 

have become more conscious of the impact their 

purchasing decisions have on the environment and 

the lives of the people behind the products they buy. 

Fairtrade certification has emerged as a powerful tool 

to promote sustainability, ethical practices and social 

justice in trade. 

In Australia, the demand for Fairtrade products has 

been on the rise as consumers seek to make a 

positive difference, so what is Fairtrade certification? 

Fairtrade is an international movement empowering 

farmers and workers in developing countries by 

promoting better trading conditions to ensure they 

receive fair prices for their products. The Fairtrade 

certification process involves strict standards that 

cover the environmental, social and economic aspects 

of production and trade. 

For a product to be Fairtrade certified, all steps in 

the supply chain from sourcing raw material to the 

final product must meet strict criteria. This includes 

adherence to fair wages, safe working conditions and 

environmentally sustainable practices. 

These standards also prohibit child labour as well as 

mandate the provision of community development 

funds to improve local infrastructure and services 

where the product is grown and produced for export. 

Why is Fairtrade certification good? 

Using tea as an example, let’s delve into how Fairtrade 

certification positively impacts tea producers in 

developing countries like Australia: 

• Fair prices 

Fairtrade ensures that tea farmers receive stable 

and fair prices for their crops, protecting them 

from market fluctuations and ensuring a more 

sustainable livelihood. 

• Empowerment of farmers 

Fairtrade empowers farmers by encouraging 

decision-making within their communities, allowing 

them to have a voice in shaping their future. 

• Community development 

A portion of the Fairtrade premium, a sum paid on 

top of the Fairtrade minimum price, goes into a 

community development fund. This fund helps build 

schools, healthcare facilities, clean water projects 

and other essential infrastructure, improving the 

overall wellbeing of the community. 

• Environmental sustainability 

Fairtrade standards require tea producers to adopt 

environmentally friendly practices, such as reducing 

the use of pesticides and promoting organic 

cultivation methods. 

• Prohibition of child labour 

Fairtrade prohibits the use of child labour in tea 

production, ensuring that children have access to 

education and a chance for a better future.

NEWS 

How to recognise official Fairtrade certified 

products in Australia 

In Australia, Fairtrade certified products feature the 

recognisable Fairtrade logo—a blue and green symbol 

representing fairness, sustainability and equity. The 

logo assures consumers that the product meets the 

highest global standards of responsible and ethical 

production. 

Why are Fairtrade certified products important to 

consumers? 

Consumers are savvy shoppers, and they 

unconsciously lean toward socially responsible 

purchases when making purchase decisions to foster 

positive change in underprivileged regions worldwide, 

such as those involved in tea and coffee production. 

By choosing Fairtrade products, Australian consumers 

feel like they are not only benefiting but also doing their 

part to support sustainable farming practices while 

protecting workers and contributing to the wellbeing of 

farming communities. 

Consumers are attuned to recognising official 

standards, so the official Fairtrade symbol empowers 

them in knowing their purchase is contributing to a 

greater good. 

Reward Hospitality supports Fairtrade officially 

certified products 

Reward Hospitality is not only committed to its 

clearly defined and honoured stance on corporate 

responsibility, but they are also committed to instilling 

Australia’s commitment to responsible consumption 

and productions, as outlined in the United Nations 

Sustainable Development Goals (SDGs). 

Fairtrade certification in Australia represents 

a significant step towards promoting ethical 

trade practices, social justice and environmental 

sustainability in the global tea industry. 

In 2023, Reward Hospitality engaged SereniTEA, 

whose products are not only high quality, but also 

organic and forward-thinking. The company prides 

itself on social and global responsibility, making them a 

leader in the field of tea and a connoisseur of flavours 

that are beyond the experience of everyday tea 

production and delivery. 

Reward Hospitality boasts a myriad of Fairtrade 

certified products on their website (rewardhospitality. 

com.au) including its SereniTEA range which includes 

a selection of blends and flavours that suit any 

business. 

By opting for the ethical choice, your guests will be 

helping the growers, communities and distributors of 

these products. 


NEWS 

A TASTE OF LONDON 

29 FEBRUARY IS THE LEAST FREQUENT DATE IN THE CALENDAR, BUT THIS TIME AROUND IT HAS COINCIDED 

WITH THE OPENING OF ANOTHER RARITY – A GENUINE BRISBANE GASTROPUB. 


The Rose & Crown has opened its doors to the 

people of South Bank following a refurbishment that 

enhanced the old charm of a landmark heritage-listed 

Queenslander built in the 1880’s. 

Situated on the site of the former Little Big House, 

The Rose & Crown is directly in front of South Bank 

train station, a short walk from the South Bank Ferry 

terminal and accessible to the entirety of Brisbane. 

The person behind the pub is Alex Derrick, a 

Queenslander who went to the United Kingdom for 

a two-year working holiday and came back 24 years 

later with a mission. Alex said he fell in love with two 

things when he was overseas – Great British pubs and 

his wife, Bella. 

“I changed my plans for a career in medicine and 

started operating some of the first gastropubs in 

London. These were pubs that took food really 

seriously, using the best available seasonal ingredients 

and producing a small but ever-changing menu. 

“At the time, this was a revelation, as traditional pub 

food was very poor indeed. The secret was keeping 

the informal atmosphere of a local pub, not trying 

to be fancy or pretentious, but blowing customer 

expectations out of the water with restaurant-quality 

food. 

“For 24 years I put my stamp on more than 80 pubs in 

London, the South of England and Wales. I am proud 

to say that many are now iconic, much-loved local 

heroes. My team and I won several awards, including, 

memorably, Best Pub Company in the United Kingdom 

in 2010. In the back of my mind, I’ve always wanted to 

bring the same idea to Brisbane,” he said. 

Returning last year with his family, Alex set his sights 

on finding the perfect spot for a proper London-style 

gastropub – something that would offer a point of 

difference from the existing venues across the city. 

That search is now over. 

Alex said The Rose & Crown will be a place that you 

can feel at home in, whether you are looking for a 

three-course freshly cooked meal or a spontaneous 

pint with a mate. 

“I really want to recreate the famous feel of a good 

British pub where regulars love bringing friends to 

their local, having a ball and staying up later than they 

should – a true home-away-from-home,” he said. 

The Rose & Crown will be the only pub in Queensland 

serving traditional beer straight from the cask. Tap 

beers will include Birra Moretti, Brewdog and Magners, 

plus the creamiest pint of Guinness this side of Dublin 

thanks to a couple of technical secrets Alex picked up 

on his travels. 

The 40-bin wine list will primarily focus on old-world 

regions and varietals, with monthly wine dinners 

enabling oenophiles to explore further. A wide range of 

low and no-alcohol products also mean that a visit to 

the venue can be enjoyed by all. 

Head chef of the venue, Kevin Honeywood, worked 

in many top United Kingdom kitchens before starting 

his own successful British gastropub. Now back in 

Australia, he will be leading a freshly prepared menu 

that changes regularly throughout the week – think 

British classics done to perfection, mixed in with 

modern dishes that you won’t find anywhere else. 

Sundays will see a selection of roast dinners with 

Yorkshire puddings, vegetables and lashings of gravy 

available all day. 

Bella Derrick, Alex’s wife, is an experienced interior 

stylist who has given her magic touch to many of his 

pubs in the past. Her plans for The Rose & Crown 

include a three-metre olive tree in the garden, classic 

elements to complement the heritage building and a 

few nods to her British background. 

For more information, the chance to be a guinea pig at 

one of the venue’s soft openings and to be in the hat 

for an invite to the grand opening party on 13 March, 

visit roseandcrownpub.com.au.

NEWS 

BEST TOWN AROUND 

THE SEARCH IS ON FOR QUEENSLAND’S TOP 

TOURISM TOWNS AND TOUR GUIDES 

Queenslanders are being called on to nominate their 

favourite hotspots, local treasures and hidden gems 

for the 2024 Queensland Top Tourism Town Awards. 

Presented by the Queensland Tourism Industry 

Council (QTIC), the annual Top Tourism Town Awards 

recognise Queensland’s diverse hospitality and 

outstanding regional destinations. 

QTIC CEO, Brett Fraser, said he encourages all 

Queenslanders to get involved, throw their support 

behind the sunshine state’s regional getaways and 

nominate their best-loved towns. 

“Queensland is home to many exceptional and unique 

destinations. From fossil hunting in the outback to 

hinterland escapes and captivating coastal getaways, 

our state’s regional communities are as varied as they 

are enchanting. We’re looking to crown the best of the 

best. 

“The Top Tourism Town Awards are a terrific way to 

celebrate the regional communities that rally and work 

together to create a welcoming and unforgettable 

guest experience. 

“Becoming a top tourism town is a real team effort – 

from a friendly smile at the local store to the delivery 

of high-caliber experiences. We want to acknowledge 

and celebrate those communities who make 

Queensland the world-class destination it is. 

“We’re inviting locals and tourism operators to come 

together, nominate their regional community and show 

our expert judges why their slice of paradise ought to 

be celebrated as a top tourism town. I have no doubt 

that this year’s awards judges will have a tough job 

ahead of them,” he said. 

There are four awards in the program, including Top 

Tourism Town Award – those with a population over 

5,000, Top Small Tourism Town Award – those with 

a population between 1,500 and 5,000, Top Tiny 

Tourism Town Award – those with a population below 

1,500 and Top Tour Guide Award. 

The Top Tour Guide Award recognises a tour guide 

or coach captain who goes above and beyond in 

providing guests with an exceptional experience. Brett 

said tour guides go hand in hand with the tourism and 

hospitality industry. 

“It’s only fitting that we recognise these incredible 

individuals for their talent in captivating audiences. 

Their passion for storytelling fills guests with a deeper 

appreciation for Queensland and our rich history. 

“We invite Queenslanders to nominate a tour guide 

or coach captain who’s worthy of celebrating for the 

state’s highest accolade,” he said. 

With nominations now open and closing Monday 6 

March, Queenslanders can nominate their favourite 

town through the QTIC website at qtic.com.au/toptourism-award/. 

Last year, 24 towns were nominated for the awards, 

with Caloundra, Airlie Beach and Winton taking out 

Top Tourism Town, Top Small Tourism Town and Top 

Tiny Tourism Town respectively. 

State winners will go on to represent Queensland at 

the national awards held later in the year, where they 

will have the chance to be crowned one of Australia’s 

Top Tourism Towns or Australia’s Top Tour Guide. 

Queensland’s three Top Tourism Towns and Top 

Tour Guide will be announced in June at an awards 

ceremony in Brisbane. 


GAMING 

with Nick Bainbrigge 

SEE ARISTOCRAT’S A-LIST SPARKLE 

QUEENSLAND MANAGER OF ARISTOCRAT, NICK BAINBRIGGE, TALKS ALL THINGS NEW IN GAMING. 


Can you believe it? The 2024 Australasian Hospitality 

and Gaming (AHG) Expo is almost here! 

This year, the A-team at Aristocrat Gaming is excited 

to show you a glittering portfolio of established 

performers and shiny new games. 

Our portfolio offers variety for every venue, with a 

performance profile designed to be stronger for longer. 

In other words, games that deliver a faster return with 

longer-lasting, consistent performance which is above 

the industry average. 

The focus of our AHG Expo stand will be our new 

game family, Diamond Age, which is coming soon 

to Queensland Hotels. It’s a brilliantly simple hold 

and spin game with a few tweaks, designed for the 

broadest range of players who are keen to have that 

easy to understand but fun gaming experience. We 

hope it’ll really sparkle on your gaming floor. 

Our full Mighty Genie selection will be on show too, 

with our recently released game, Dragon’s Wish, 

completing the lineup. I’m pleased to say, at the time 

of writing, that the Mighty Genie games are one of the 

top games in Queensland as well. 

And… ladies and gentlemen, please roll up! For those 

attending the AHG Expo, you’ll get a sneak peek 

of our new Jackpot Carnival Deluxe! It’s the classic 

game, but with an award-winning hammer feature. It’s 

coming later this year and will raise the roof on player 

entertainment across the state. 

We’ll also be showing some classic new Treasures, 

Pelican and Pompeii Treasures, with well-known 

themes and updated gameplay. 

The A-team thanks you for your partnership and 

support, and we look forward to seeing you all at the 

2024 AHG Expo.

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AJG.com/au/qha 

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FEATURE 

Meet 

the 

locals 

Tucked away in the mountains, the Scenic Rim Brewery 

has quickly become the highlight of its building’s 

140-year-old history. Passionately brought to life by 

Mike and Wendy Webster, the venue embodies a true 

hospitality dream for many Aussies. 


An hour’s drive west of Brisbane, you will 

find the Scenic Rim Brewery in a small 

country hamlet called Mount Alford. 

Surrounded by rich agricultural land named 

after the Indigenous words for ‘land above 

water’ and ‘a place of thunderstorms’, the 

couple thought there was no better place 

to open a craft brewery, café and local 

produce store. 

Mike said his journey to becoming director 

and head brewer of the Scenic Rim Brewery 

started unknowingly about 30 years ago, 

after being newly married with one child, 

one income, one mortgage and no money 

for beer. 

“Luckily for me, a good mate showed 

me how to homebrew. Not long after 

this, I started my own building business 

and continued to brew as a hobby. They 

kind of went hand in hand. Working in 

the hot Queensland climate gave me an 

insatiable thirst, so the hobby turned into an 

obsession. 

“After being kicked out of the kitchen and 

then the laundry, I ended up in the garage 

where I built my own 50-litre full-grain 

brewery. A private tour by the head brewer 

of the Heineken Brewery in 1992 also 

ignited another spark that I wasn’t aware of 

at the time. 

“21 years and 100 homes later, Wendy and 

I decided it was time for a career change. 

We didn’t know what that was, but because 

gap years weren’t fashionable when we left 

school, we decided it was our turn. 

“We travelled to Europe to visit some 

relatives and I went to VLB, a research and 

teaching institute for brewing in Berlin. This 

was the next step to learning more about 

bigger volume brewing, and it turned out 

to be the best educational experience of 

my life. My graduation also coincided with 

Oktoberfest, which was also informative,” 

he said. 

In 2014, Mike and Wendy purchased 

the heritage-listed Mount Alford General 

Store, which was the bustling centre of its 

community up until the early 2000’s when 

it was left empty and without purpose. In 

the following years, the couple set to work 

restoring the old building to its former glory 

as a tourism destination.

FEATURE 


FEATURE 

“We are all about 

connecting with the 

past, and invite our 

customers to step back 

in time, visit a building 

from the nineteenth 

century... 


Today, as you step through the doors of the 

140-year-old venue, you will be greeted with beautiful 

old-world architecture, three 1000-litre brewing 

systems and shelves overflowing with home-brewed 

beer and local produce from the Scenic Rim. 

During the renovation, Mike said there was a lot 

of fear in the community that the character of the 

building would be stripped away, and that running a 

brewery in Mount Alford was bordering on lunacy. 

“We soothed those concerns when we repurposed 

the venue without losing track of its original 

character, employed locals and supported 

community businesses by putting their products on 

our shelves. 

“We are all about connecting with the past, and invite 

our customers to step back in time, visit a building 

from the nineteenth century, see brewery equipment 

that is copper and not shiny stainless steel, peruse 

our antique shelves and indulge at our old-school ice 

creamery and European-inspired café. 

“Wendy’s heritage is Dutch, and although she was 

born here, we both spent a lot of time with the Dutch 

and German communities. We decided to follow 

along with the two nations that have paired food 

with beer for centuries and serve pork knuckles, 

bitterballen, kransky hotdogs, wurst platters and so 

much more,” he said. 

Surrounded by a thriving rural paradise known for its 

food and fresh produce, the Scenic Rim Brewery is 

a perfect representation of its location. Here, guests 

can be immersed in the life of the small town while 

taking in views of farms, valleys and mountains, 

listening to local musicians and, of course, indulging 

in the brewery’s signature selection of homemade 

beer.

FEATURE 

Using sustainable and clean brewing techniques from 

a bygone era, Mike takes great pride in developing 

unique flavour profiles for his beer while supporting 

local producers with ingredients like honey, whey 

and vegetables. He best describes the personality 

and flavour of the brewery’s old-style ale recipes 

himself, with each having a character and story that 

symbolises the larrikin nature of typical Australians. 

“Each brew celebrates the people we love and 

the place we call home. Our ginger extra dry, for 

example, was developed with grade 11 chemistry 

students. They made a ginger soft drink in class and 

then brought the samples to the brewery, where we 

created a pale ale with local honey and ginger. 

“Our old-style pale ale, Digga’s, features a caricature 

of my dad in his WWII uniform. The beer honours not 

just those that protect our country but also the many 

underground coal miners that were colloquially called 

Diggas in Ipswich. 

“Ripa Rita is our red IPA made with rosella flowers 

and beetroot, which is added for colour and body. 

Our mid-strength pale ale, Shazza, is also our tribute 

to the many women that are starting to drink beer, 

and Fatman is an Irish red ale that we actually call a 

maroon ale. Go Queenslander. 

“Phar Que is our Belgian abbey ale and my signature 

beer from my home brewing days that I wanted 

to share with the world, while Giddy Gout is a milk 

stout developed using whey left over from two local 

dairies – Towri Sheep Cheeses and Tommerups Dairy 

Farm,” he said. 

From brewing in large copper tanks to hand-labelling 

and packaging every single bottle of beer, Mike 

and Wendy have been serious about implementing 

sustainable practices since they opened Scenic Rim 

Brewery, and even took out Best Environmental & 

Energy Efficiency Practice in the QHA Awards for 

Excellence last year. 

Living in a region that’s scenic by nature, not just by 

name, the couple wanted to ensure their business 

had zero impact on the environment. As a result, 

Mike said they implemented a six-stage sustainability 

strategy that took six entire years to complete. 

“As the owners of a heritage-listed venue, our first 

project was to restore and recycle the actual building. 

So from day one we’ve progressively implemented 

an environmental and energy-efficient strategy. 


FEATURE 


“We’ve ultimately upheld our 19th-century building to 

21st-century standards while also creating a thermally 

and energy-efficient premises. On a normal business 

day, we can go without drawing power from the grid. 

“By implementing these procedures as part of our 

everyday process, we serve our customers and 

community knowing we have minimised our impact on 

the environment and will remain economically viable 

into the future,” he said. 

Since opening seven years ago, Mike and Wendy have 

significantly contributed to the tourism and culture of 

Mount Alford. In addition to attracting guests all the 

way from Noosa and Tweed Heads to Stanthorpe and 

Toowoomba, the brewery has also consistently been 

a part of the many helicopter tours, festivals and trails 

that celebrate the region. 

Importantly, Mike said they also work hard to support 

the community that supports them by getting behind 

local events and supplying produce for all sorts of 

occasions. 

“Because we are a rural region, bushfires are a part of 

our everyday life, so we feel that the Rural Fire Service 

is one of the greatest volunteer organisations in the 

country. The volunteers give their time and risk their 

lives for days on end, sometimes without thanks, so 

we do our part by holding fundraising days where we 

have raffles and designate the sales from our kegs to 

the brigade. 

“Our junior staff also come from local schools. By 

involving students in the beer making process, it opens 

their eyes to the fact that there are opportunities in 

manufacturing, hospitality and tourism in the region 

that will enable them to have a career when they are 

ready to leave school. 

“We also have great support from our three adult 

children, their partners and our soon-to-be seven 

grandchildren. Our children all have full-time careers in 

graphic design, marketing, sales and teaching, so they 

are always available to give us advice and help our 

business,” he said. 

Needless to say, everything the Webster family does 

goes towards the betterment of their community and 

their charming little brewery, which has quickly become 

a leading tourist destination in the Scenic Rim. 

After demonstrating their respect for authentic 

Australian heritage, welcoming families to come and 

enjoy their products and being passionate advocates 

for their region, it’s clear that Mike and Wendy’s labour 

of love is a genuine one, and represents everything 

good about old-fashioned hospitality in Queensland. 

Mike said they look forward to the day when every 

town in Australia, big or small, has its own craft 

brewery. 

“When you look at the history of beer in Australia, 

you can see that those who recognise quality craft 

beer have already put their support behind the 

industry. There are now in the vicinity of over 600 craft 

breweries in the country. 

“I always compare craft beer to barista coffee. I’ve 

never heard of anyone walking into a café and 

asking for a cup of instant coffee. There will forever 

be a market for mass-produced beer, but handbrewed 

beer always shines through. It supports local 

businesses, and importantly keeps the money in the 

community,” he said.

WE’RE RAISING THE GAME 

AT THE 2024 AHG EXPO 

4 

The 2024 Australasian Hospitality & Gaming Expo is proudly presented by TAB, MAX and SKY. 

Lock in some time with our friendly and knowledgeable team to talk TAB, explore MAX, and see 

what’s in store across SKY for your pub in 2024. 

Stand 63 | AHG Expo 

20 and 21 March 2024 

Brisbane Convention and Exhibition Centre 

Scan this QR code 

to register today! 

IMAGINE WHAT YOU COULD BE BUYING INSTEAD. 

For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

ATTORNEY-GENERAL 

The Honourable Yvette D’Ath MP 

CELEBRATING EQUALITY 


When the calendar ticks over to March, I start to notice 

the days getting shorter and the humidity tapers off a 

bit. It’s still plenty warm in Queensland, but there’s a 

definite shift into autumn. 

The start of March also marks the beginning of 

Queensland Women’s Week (3-10 March), a week 

where we recognise and celebrate the successes and 

achievements of women and girls across Queensland. 

And before any of you blokes ask, “When is 

Queensland Men’s Week?” let me just say you guys 

have the other 51 weeks of the year sorted. Okay, I’m 

being a little flippant, but there has been a shift, and it’s 

an important one that’s still evolving. 

For so long women and girls were expected to follow 

the path of wife, mother and homemaker. There’s 

nothing wrong with that, if that is what you want to 

do, but for many there was no choice. So pointing out 

the achievements made by women to inspire the next 

generation isn’t a bad thing. I like to say, you can’t be 

what you can’t see. 

This year the theme is Count Her In, to acknowledge 

how important it is for women to be financially secure. 

When I left school, one of my first jobs was working in 

the hospitality industry at Expo’ 88. 

Working in hospitality taught me very early on about 

financial responsibility, the importance of working in 

a team and engaging with a wide variety of people, 

which is part of the reason why I entered public life. 

But it also showed me first-hand how our hospitality 

venues contribute to our communities. Our hotels and 

pubs are often the social fabric that provides a place of 

solace and connection for locals of all ages, and this is 

even more evident in our rural towns. 

Women play a significant role in making the hospitality 

industry what it is today. From licensees and managers 

to bar and gaming staff, women make up almost 

55 per cent of accommodation and food service 

employees. That’s slightly higher than the national 

average. Well done Queensland! 

Of these women, many have risen to prominent 

management and executive positions, so it’s timely 

to acknowledge and thank women for the significant 

contribution they make every day to our growing 

hospitality industry across Queensland. 

The success of Queensland’s economy depends 

on women being included and fully participating in 

employment. That’s why the Queensland Government 

is investing $16.3 million over the next four years in a 

wide range of initiatives designed to enhance women’s 

economic security. 

In 2022, we released the Queensland Women’s 

Strategy 2022-27 – a strategy that primarily focuses 

on strengthening women’s economic security by 

increasing their financial status. Doing this will ensure 

all Queenslanders can thrive from the economic 

prosperity that increased gender parity will achieve. 

Our ongoing Skilling Queenslanders for Work program 

is another way the Queensland Government is 

improving women’s employment prospects. Through 

this program women are given the skills, qualifications 

and experience they need to enter and remain in the 

hospitality industry.

Victoria Thomson OLGR 

YOUR RESPONSIBILITIES 

Queenslanders are spending increasing amounts on 

gambling, with over $6.1 billion lost across all gambling 

products during the 2022-23 financial year. 

During the same period, Queenslanders lost $3.2 

billion on electronic gaming machines (EGMs) and 

research shows this gambling product is the most 

likely to be associated with gambling harm. 

Licensees are required to take all reasonable steps 

to prevent and minimise harm in their venues. One of 

the ways that venues can reduce a patron’s access 

to gambling products and machines is by issuing or 

enforcing an exclusion order. 

There are two types of gambling-related exclusion 

orders: 

• a venue-initiated ‘exclusion direction’ that the 

venue issues to the patron 

• a ‘self-exclusion’ that a patron requests from the 

venue 

There were over 1,000 patrons excluded through 

venue-initiated exclusions and more than 3,000 

patrons excluded through self-exclusion orders in 

Queensland during the 2022-23 financial year – and 

these figures are rising. 

Gambling help service community educator, David 

McAnalen, said licensees play a vital role in ensuring 

patrons are supported, especially if they opt to selfexclude 

from a venue. 

“Self-exclusion is an important step in dealing with 

a gambling problem. It’s the first step a patron takes 

to restrict their access to gaming machine areas in 

venues and potentially to other gambling products. 

“It’s also important for venues to understand that it can 

be very difficult for people experiencing gambling harm 

or struggling to control their urge to gamble, even 

when they recognise the negative consequences of 

their gambling,” he said. 

Research suggests up to 50 per cent of patrons 

breach exclusion orders. David said there are always 

some patrons who are eager to contravene and “have 

a win” by entering a venue again to start gambling. 

“Venues must have training procedures and processes 

in place so staff know which patrons have been 

excluded so they can’t re-enter the venue,” he said. 

The Office of Liquor and Gaming Regulation (OLGR) 

has received a high number of self-exclusion notices 

and self-exclusion forms that have not been completed 

correctly or do not include all of the necessary 

information. 

This makes the exclusion orders invalid, which means 

OLGR cannot enforce them, and the patron is lawfully 

allowed to utilise the gaming facilities and take home 

any winnings they may receive. This can exacerbate 

underlying issues for people experiencing gambling 

harm. 

It is the licensee’s responsibility to ensure these forms 

have been completed correctly, whether the form is 

completed with a patron or via a remote self-exclusion 

from a gambling help service. 

Licensees must ensure they follow the steps below 

when completing the relevant exclusion orders: 

• ensure the form has been completed correctly 

• keep evidence on file that proves the Form 3B has 

been given to the self-excluded person 

• retain a record of the relevant documents for 

inspection 

• record the time, date and place on the Form 3H 

(notice of contravention) if a self-excluded person 

contravenes their order 

• download CCTV footage and retain it as evidence 

where a self-excluded patron has entered/ 

remained in the gaming area or venue 

• provide notice to the Commissioner for Liquor and 

Gaming within seven days after a contravention 

of an exclusion direction or self-exclusion has 

occurred 

Licensees can contact OLGR’s gambling compliance 

team if they have any questions regarding selfexclusion 

forms or the self-exclusion process: 

gamingcompliance@justice.qld.gov.au 

For more information on exclusion compliance visit: 

www.business.qld.gov.au/industries/hospitalitytourism-sport/liquor-gaming/gaming/exclusions/ 

compliance-providers 


LEGAL MATTERS with Curt Schatz 

DUE DILIGENCE 

As I mentioned in my previous article, many clients 

ask me how they can progress a pub transaction with 

convenience and ease. Once the parties have entered 

into a short-form heads of agreement that outlines the 

fundamental commercial terms of the deal, the next 

step is for the buyer to conduct their due diligence on 

the pub. 

Typically, a purchaser will enlist the services of 

their solicitor and accountant to conduct specific 

investigations regarding the assets of the pub. This 

process may occur before contract signing, or 

alternatively, the buyer might enter into a contract to 

acquire the pub while retaining the right to terminate 

the agreement later if the due diligence outcomes 

prove unsatisfactory. 

Initiating discussions with your accountant and auditor 

regarding the planned transaction at an early stage is 

crucial. It is essential to gain insight into the present 

financial status of a pub that is being targeted, with a 

particular focus on its existing liabilities. In particular, 

examining and validating the audited financial 

statements, management accounts, budgets and 

business plan for the pub is essential to confirming 

that the financial standing accurately mirrors the 

representations made by the seller. 

The legal due diligence process would ordinarily involve 

reviewing title details, leases, encumbrances, zoning 

constraints and statutory searches of any real property, 

building certificates and fire safety certification of any 

buildings, employment issues and security interests 

registered over any business assets, etc. It is also 

important to conduct some due diligence on the seller 

to ensure their registrations are current, they are not 

subject to insolvency or other court proceedings and 

they have complied with their general obligations to 

operate the pub. 

The seller can expedite this process by having all the 

legal and financial information ready for the buyer 

and its advisors. The best method of providing this 

information to a buyer is through a data room which 

continues to be added to as the buyer conducts their 

due diligence enquiries. We would ordinarily provide 

a request for information (RFI) to the seller requesting 

details based on the search results of the buyer’s due 

diligence investigations. 

There are a number of steps that still need to 

be completed to progress the matter through to 

settlement, which we will discuss in the next edition of 

the QHA. 


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INSIGHTS 

A NEW CHAPTER 

HAILING FROM THE COLOURFUL 

COASTLINE OF WESTERN AUSTRALIA, 

ONE OF THE COUNTRY’S MOST REMOTE 

BREWERIES HAS ESTABLISHED 

A SECOND HOME RIGHT HERE IN 

QUEENSLAND. 


Placed at the heart of all things crafty, freespirited 

and creative in the hinterland town of 

Eumundi, there couldn’t be a location better 

suited to the sunny vibe of Matso’s. 

With deep roots as a family owned and operated 

business, the brewery is known for creating 

Australia’s first alcoholic ginger beer. Initially 

crafted to combat the heat and humidity of 

Broome, Matso’s refreshing, flavoursome brews 

are now enjoyed at pubs, bars and backyards 

across the country. 

Head of hospitality for Good Drinks Australia, 

Lee Behan, said they made the exciting decision 

to bring the complete Matso’s experience to 

the other side of the country last year with the 

opening of a Sunshine Coast venue. 

“Matso’s is no run-of-the-mill location. We like to 

say it’s a brewery and distillery with an adventure 

in every sip. The brand has always had an 

ingenious spirit and creative mindset, so our new 

venue is a place that welcomes and celebrates 

like-minded creators in the local community. 

“Our menu is inspired by local ingredients and is 

served in a relaxed setting, which includes the 

front and main bars, restaurant, beer garden 

and pool room. Patrons especially love our 

open outdoor area as well as our umbrella-lined 

laneway, which leads up to a unique playground. 

“Truly, our Sunshine Coast venue was created 

to be a place for everyone, from friends, families 

and locals to pets and tourists. It’s the perfect 

place to park up for a bite and drink, no matter 

the occasion,” he said. 

With the Sunshine Coast hinterland being the 

most prolific ginger growing region in Australia, 

and Queensland being the country’s largest 

market for alcoholic ginger beer, you could say 

the brand’s decision to expand into Eumundi 

was a well-thought-out one.

Located in the town’s main street, Matso’s is 

directly opposite the site of the iconic Eumundi 

Markets, which attracts over one million 

visitors per year. In addition to accommodating 

festivalgoers, the brewery is also determined 

to welcome like-minded creators by providing 

them with a space to showcase and possibly 

sell their work. 

Inspired by the bright blues and deep oranges 

of the Kimberley and the melting pot of 

cultures in Broome, Lee said their new venue 

also pays tribute to their original home. 

“Matso’s is a slightly ‘left of centre’ brand, 

which is largely driven by our roots in Broome, 

so the opening of our second venue in an 

equally quirky location such as Eumundi is 

fitting. 

“Eumundi and Broome share similarities in 

climate, community spirit and the celebration 

of creativity. Our commitment to using fruit 

and unique flavours in our innovative brews 

continues in Eumundi, where we have 

both a brewery and a distillery for limitless 

experiments. 

“Embracing a classic Australian laid-back 

attitude, the new venue is panned to 

be a hub for social connection, 

collaboration and creativity. With 

the Sunshine Coast being a 

highly popular travel destination, 

especially on the east coast, 

we aim to position Matso’s as 

a must-experience for both 

locals and tourists,” he said.

LEE SAID AS AUSTRALIA’S FIRST 

ALCOHOLIC GINGER BEER, 

MATSO’S IS OFTEN COPIED, BUT 

NEVER MATCHED. 

Matso’s Sunshine Coast has taken over from Joe’s 

Waterhole – a beloved heritage pub that has been a 

cornerstone of the Eumundi community since 1962, 

when publican Joe Whiting exchanged his cane farm 

for the venue in a memorable trade-off. 

Today, Matso’s continues the legacy of Joe’s 

Waterhole, tapping into the history of the site by 

making it a favourite gathering spot for locals and 

visitors while bringing the unique Matso’s feel to 

Queensland. 

Since the brewery first opened in December last 

year, Lee said the reception from the community has 

been overwhelmingly positive – especially since they 

repurposed much of the material from the old pub as a 

mark of respect. 

“We have preserved the charm of the former Joe’s 

Waterhole, so patrons appreciate that we have made 

minimal changes. It’s still a great place for locals to 

come and enjoy a cold drink, great food and meet new 

and old friends. 

“The venue has been refurbished with timber and 

materials from the original Joe’s. These have been 

used across the brewery to breathe new life into the 

building while keeping pieces of its history. This is 

especially evident in the front bar, as it has been left in 

its original state with the floorboards returned. 

“We didn’t want to disturb that natural country pub 

feel, so our venue is a perfect mix of old Queensland 

heritage at the front and new family-friendly casual 

dining out the back,” he said. 

Of course, if any brand understands the importance 

of maintaining the culture and heritage of a building 

that is highly regarded by the community, it’s Matso’s. 

Founded in Broome – a town with a fascinating history 

itself – the brewery was born in in 1997 in one of the 

region’s oldest venues which formerly served as an art 

gallery, café, bank and general store. 

As you can imagine, Lee said their first obstacle when 

establishing the brewery was the heat. 

“It was relentless, particularly in the buildup to 

the wet season when even beer loses its ability 

to be refreshing. That’s when we started tinkering 

around with fruit and flavour and slowly developed a 

philosophy that would define us in our never-ending 

quest to beat the heat. 

“It was this ingenious spirit that gave birth to Australia’s 

first alcoholic ginger beer and our mango concoction, 

which was the country’s first ever fruit-flavoured beer. 

Since the start, each of our liquid creations has been 

crafted to deliver the ultimate refreshment. 

“Everything about Matso’s takes inspiration from our 

original home in Broome, including the camels, which 

are synonymous with the region. The brewery was 

also named after the Japanese Matsumoto family, who 

were attracted to the town because of its vibrant pearldiving 

industry in the early 1900s,” he said. 

While Matso’s is famous for its alcoholic ginger beer, 

the brewery’s range has grown over the years to 

include a myriad of exciting new drinks and flavours. 

On the Sunshine Coast, you can expect to see plenty 

of fruity and gingery beer brewed on-site, in addition to 

venue-exclusive limited releases and cocktails on tap. 


INSIGHTS 


Lee said as Australia’s first alcoholic ginger beer, 

Matso’s is often copied, but never matched. 

“We feel it is the best tasting on the market – slightly 

less sweet upfront but with a strong zing in the back 

palate. It has a zesty, gingery bite with a perfect 

balance of flavour and refreshment. The brew is easy 

to enjoy on ice with a wedge of fresh lime or as a mixer 

with your favourite spirit. It’s also great in cocktails too. 

“Our Mango Beer also combines full fruit aromas with a 

subtle sweetness and dry finish. Best served ice cold, 

it’s easy to drink and balanced with a refreshing hint of 

Australian mangoes,” he said. 

Just as the brand continues to do in Broome, Matso’s 

is committed to supporting its local community on 

the Sunshine Coast and has already confirmed their 

sponsorship of the 2024 Noosa Festival of Surfing this 

year. 

In addition to enriching their respective communities, 

expanding craft breweries like Matso’s contribute to 

the Australian industry by offering unique experiences 

through creativity, attentive hospitality and continuous 

experimentation. 

“Supporting local craft beers enhances taste diversity 

and fosters community development by sourcing local 

produce and providing employment opportunities. 

“So, as the craft beer scene on the Sunshine Coast 

continues to flourish, Matso’s is poised to make its 

mark as a must-see destination with regular live music 

events and an on-site brewery serving fresh, locally 

brewed beer and cocktails. 

“With Matso’s at the helm, Eumundi’s iconic pub is set 

to embrace a new chapter in its storied history,” Lee 

said.

INSIGHTS 


ACCOMMODATION with Tom Fitzgerald 

CONFIDENCE IN QUEENSLAND’S 

ACCOMMODATION SECTOR 

HOTEL INVESTMENT VOLUMES HAVE SURGED ACCORDING TO THE 

LATEST DATA FROM JLL HOTELS AND HOSPITALITY GROUP, REACHING 

$2.43 BILLION LAST YEAR. 


After reviewing the national activity in the hotel market 

for 2023, Queensland continues to emerge as a 

significant performer. Last year, the sunshine state 

recorded $564 million in hotel transactions. 

Driven by improved investor sentiment, a continued 

trading recovery and several landmark transactions, 

the hotel investment landscape in Australia 

experienced strong growth. 

Transaction activity remained robust, with 53 deals 

settled over the year, encompassing approximately 

5,500 rooms. This became the highest number of 

transactions reported annually since 2015’s recordbreaking 

year with 57 deals and 10,600 rooms. 

JLL Hotels and Hospitality Group’s executive vice 

president, investment sales and head of hotel debt 

advisory, Adam Bury, said Queensland was arguably 

the standout performer of any state during 2023 and 

recorded its largest annual transaction volume since 

2015 – approximately $742 million. 

“This was driven by both strong domestic and offshore 

interest, a market-leading trading recovery over the 

past two years and the significant investment going 

into the state’s southeast in the lead up to the Olympic 

Games,” he said. 

Some of the notable highlights behind the outlined 

results include the largest ever recorded single asset 

transaction on the Gold Coast – the Sheraton Grand 

Mirage ($192 million), the Spicers Retreats portfolio 

($130 million) and the largest hotel transaction on the 

Sunshine Coast in over five years with the Australian 

Rugby League Commission (ARLC) securing Mercure 

Kawana Waters ($21.3 million). 

The accommodation sector will see continued growth 

and activity beyond 2023 with some notable projects 

and refurbishments. Some examples include TFE 

Hotels opening the 148-room Adina Apartment Hotel 

Chermside Brisbane in 2025, the reopening of luxury 

resort The Elandra Mission Beach, the $2.5 million 

Lagoon Beach Club opening at InterContinental 

Sanctuary Cove Resort as well as welcomed 

registrations of interest by Queensland Hydro to 

explore ways to grow accommodation services and 

minimise the occupancy strain coinciding with the 

upcoming $14.2 billion Lake Borumba hydro project 

on the Gympie, Somerset and Sunshine Coast 

regions. 

2023 visitor economy performance 

Positives are also being seen throughout key visitor 

economy metrics with increases in aviation routes, 

international and domestic passenger movements, 

tourism spending and hotel occupancy figures. 

In accordance with figures from Queensland Airports 

Limited (QAL) – which comprises the Gold Coast 

Airport, Townsville Airport, Mount Isa Airport and 

Longreach Airport – strong passenger growth was 

shown in 2023 with 8.1 million customers travelling 

through the four airports. This is an increase of 10 per 

cent compared to the year prior. 

Townsville Airport recorded its busiest year in more 

than a decade, with 1.6 million people travelling 

through the terminal in the past 12 months. Last 

year, Gold Coast Airport also saw over 6.2 million 

passengers, marking an increase of half a million 

compared to 2022.

Tom Fitzgerald ACCOMMODATION 

TOWNSVILLE AIRPORT RECORDED ITS BUSIEST 

YEAR IN MORE THAN A DECADE, WITH 1.6 MILLION 

PEOPLE TRAVELLING THROUGH THE TERMINAL IN 

THE PAST 12 MONTHS. 

Aviation development is continuing to grow in 

Queensland on the back of the Queensland 

Government’s Attracting Aviation Investment Fund, 

which partners with the private sector to secure more 

direct international flights into Queensland. 

Some highlights include the launch of American 

Airlines service between Brisbane and Dallas and the 

key return of Queensland and China flights with direct 

flights to Brisbane and seasonal services to Cairns for 

the Chinese New Year celebrations in 2024. 

Domestically, the introduction of Bonza Airlines 

continues to support domestic tourism, with the 

company recently adding Launceston, Tasmania as 

the 15th destination on offer from the Sunshine Coast 

Airport. 

Domestic tourism spending in Australia, in accordance 

with the Tourism Market Outlook report by Deloitte, 

grew to a record $108 billion in 2023 – a 40 per cent 

increase compared to what Australians spent travelling 

at home in 2019. The near doubling in spend comes 

despite people taking fewer trips than they did prepandemic 

and is due to inflation and the high prices 

of hotels, flights and rental cars. Supply constraintdriven 

price increases should ease in 2024 as Chinese 

carriers return and other airlines ramp up flight 

frequencies. 

The outlook report forecasts that domestic overnight 

travel will increase a further 5.5% and return fully to 

2019 levels in 2024. It also states that the number 

of inbound international arrivals will bounce from 7.2 

million to 9.7 million this year. 

An interesting snapshot of the current consumer 

sentiment of millennials and Generation Z has been 

captured by research from travel insurance provider 

InsureandGo revealing the preference to choose travel 

over property ownership. 

InsureandGo chief commercial officer, Jonathan Etkind, 

said when forced to choose between an eyewatering 

mortgage and a travel experience, Millennials and 

Generation Z Australians are opting for the latter. 

“This is largely in response to the housing crisis. This 

trend is fuelled by the ‘experience culture’ that has 

erupted over the past decade and saw young Aussies 

eschew spending money on ‘stuff’ to make memories 

instead,” he said. 

References 

• https://www.accomnews.com.au/2024/01/millennials-and-gen-zchoose-travel-over-property-ownership/ 

• https://www.spicenews.com.au/industry-news/internationalhotel-guests-double-in-australia/ 

• https://www.travelweekly.com.au/article/gold-coast-airport-sawover-6-2m-passengers-in-2023-as-queensland-travel-booms/ 

• https://www.afr.com/life-and-luxury/travel/australians-spend-arecord-108b-to-holiday-at-home-20231219-p5eskv 

• https://www.sunshinecoastnews.com.au/2023/12/09/ 

accommodation-solutions-sought-for-mega-hydro-project/ 

• https://www.thehotelconversation.com.au/news/2024/02/01/ 

australian-hotel-investment-surges-2023-back-improved-liquidityand-strong-trading 


FOCUS 

CHEERS 

5O 

to 

Raise 

your glass 

YEARS 

IN THE QUAINT RURAL TOWN OF 

GOONDIWINDI, OVER 200 PEOPLE 

CAME TOGETHER FROM FAR AND WIDE 

TO CELEBRATE THE O’SHEA FAMILY, 

WHO HAVE BEEN A MAJOR 

CONTRIBUTOR TO HOSPITALITY IN THE 

REGION FOR THREE GENERATIONS. 


On 27 January, family, friends, past employees 

and locals gathered in the Macintyre Room to 

commemorate the countless number of meals served, 

laughs had, beers tapped and moments shared at the 

O’Shea’s Royal Hotel for its 50th anniversary. 

The O’Shea’s have played an important part in 

their tight-knit community since 1973, when two 

generations of the family took over a venue from the 

managing director of Castlemaine Perkins, Paddy 

Fitzgerald, who is best identified as the man on the 

XXXX emblem. 

Two weeks before the couple got married in 

Toowoomba, Michael and Coral O’Shea, together 

with Michael’s parents, secured the lease of the Royal 

Hotel. It was after his parents retired in 1984 that

Michael took over management of the venue and later 

purchased it in 1987. 

Coral said in those days, they always worked hard and 

appreciated every day as it came, one day at a time. 

“The ‘70s and ‘80s were crazy times, especially when 

there was live entertainment. There was no such thing 

as RBT or responsible service of alcohol. 

“Those were the days when local shearers cashed 

their week’s pay, with some staying for days until there 

was nothing left. You could smell their sheep sweat 

before you saw them. 

“Michael loved the early days and listening to stories 

from the old timers and regular patrons, many of 

whom insisted on sitting on their ‘own’ stools,” she 

said. 

In addition to developing one of the most popular 

watering holes in the region, Michael and Coral have 

always been known as generous hosts, and were 

more than happy to support their community at every 

available opportunity. 

As rural gatherings were an especially important part 

of the fabric of Queensland hospitality a few decades 

ago, the pair decided to build a function area in the 

Royal Hotel in 1988. Nicknamed the Macintyre Room, 

the space has continued to be the celebration hub 

of Goondiwindi, and often hosts many special events 

ranging from weddings, anniversaries and birthdays to 

wakes and conferences. 

“...THOSE WERE THE DAYS WHEN LOCAL 

SHEARERS CASHED THEIR WEEK’S PAY, 

WITH SOME STAYING FOR DAYS UNTIL 

THERE WAS NOTHING LEFT. YOU COULD 

SMELL THEIR SHEEP SWEAT BEFORE YOU 

SAW THEM.” 


FOCUS 

CHEERS 

5O 

to 

YEARS 


FOCUS 

Across its history, The Royal Hotel has also been 

strongly affiliated with the town’s sporting groups and 

clubs, with many calling the venue home. The close 

relationship Michael and Coral fostered with local 

community groups was evident right from the start, 

with the Lions Club of Goondiwindi, who were already 

meeting at the pub, being shortly joined by the Apex 

and Rotary Clubs, who continue to congregate at the 

venue to this very day. 

Over the course of establishing the O’Shea’s Royal 

Hotel empire, the couple also took on the monumental 

task of raising their four children – Amanda, Mick, 

Michelle and Stephen – in the upstairs area above 

the pub. Although each of their sons and daughters 

became proudly entrenched in the family business as 

a result, Coral said it was challenging at times. 

“My children would probably admit to preferring a 

more normal childhood. They loved visiting their 

friends in a ‘normal’ home, who equally enjoyed 

coming to stay at the pub,” she said. 

Unfortunately, 2001 was a devastating year for the 

O’Shea’s, and saw the sudden passing of Michael 

after a battle with lymphoma cancer. In his honour, the 

family continues to support and bring smiles to their 

community in Goondiwindi while building upon the 

business, and have achieved many industry accolades 

over the years for their efforts. 

As a matter of fact, Coral was awarded Hotelier of the 

Year at the QHA Awards for Excellence in September 

2012, and in so doing, was the first ever female to 

receive this coveted award. 

MICK SAID THE LAST TIME THEY 

CELEBRATED SUCH A MOMENTOUS 

MILESTONE WAS AT THE VENUE’S 

25TH ANNIVERSARY, WHEN 

PRICES WERE REVERTED BACK TO 

1973 AND JUGS OF BEER WERE 

SOLD FOR A DOLLAR. 


FOCUS 

CHEERS 

5O 

to 

YEARS 


Today, thanks to the hard work of Michael and Coral, 

the family tradition continues with the third generation 

of the O’Shea family taking over the reins of the venue. 

Coral officially retired from the publican life in 

September 2023, with the future of the Royal Hotel 

now in the hands of Coral’s son, Mick. 

Already, an 11-room boutique hotel extension for the 

venue has been planned to open in April this year, with 

many more exciting developments sure to follow. 

Mick said he takes great pride in running The Royal 

Hotel, as it has been a huge part of his life since 

childhood. 

“I was always hanging around the bar with Dad, 

picking up coins from the floor, playing the locals in 

pool or card tables for an easy win and even a sneaky 

flutter. 

“Dad taught me everything I know and drilled into me 

the value of honesty – not only with customers, but 

with staff and suppliers,” he said. 

As The Royal Hotel’s 50th anniversary celebration 

coincided with Australia Day, the O’Shea’s threw a 

myriad of parties in the Legends Bar over the long 

weekend, which featured a lamington cake, great beer 

specials, yabby races and classic Aussie meals that 

have been perfected over the pub’s long tenure. 

Plenty of guests also dressed in their most ridiculous 

Aussie-themed costumes, which only contributed to 

the high-spirited, jubilant atmosphere that remained in 

the venue long after its doors closed. 

Mick said the last time they celebrated such a 

momentous milestone was at the venue’s 25th 

anniversary, when prices were reverted back to 1973 

and jugs of beer were sold for a dollar. 

“It was a huge day with most locals finding an excuse 

to celebrate with us. Today, we are honoured so many 

people came together to share this moment with my 

mum and I. 

“We hope to bring another 50 years of the O’Shea’s 

Royal Hotel to the Goondiwindi community,” he said. 

As Coral now transitions from a busy hospitality 

provider to a relaxed retiree, we wish her the very best 

and thank her for the good times and memories she 

has afforded the Queensland hospitality industry. 

While the next pages of history for the Royal Hotel are 

yet to be written, there is every chance that guests will 

continue to find a member of the O’Shea family behind 

the bar. 

Mick said they appreciate each and every one of their 

patrons for a fabulous 50 years at the Royal Hotel. 

“For today, tomorrow and every day to come, we have 

enjoyed achieving this momentous achievement with 

you. We raise our glasses to you,” he said.

INDUSTRY ENGAGEMENT with Damian Steele 

DEATH AND TAXES 


Death and taxes is a famous quotation by American 

statesman Benjamin Franklin, “In this world nothing 

can be said to be certain, except death and taxes.” 

Unfortunately, this certainty is reflected in the biannual 

tax indexation increase on all liquor products. The price 

rise is due the federal government’s excise on alcohol, 

which automatically rises twice a year in February and 

August and is determined by the upward movement of 

the consumer price index (CPI). 

Australians face paying more for beer and spirits in 

pubs, hotels, bottle shops and other venues as the 

latest federal alcohol tax increases take effect. It 

provides another unwelcome impost for drinkers amid 

the cost-of-living crisis as well as threatening jobs and 

fuelling inflation. It should be noted that the current tax 

rate for full strength beer and spirits in Australia is the 

third highest rate in the Organisation for Economic Cooperation 

and Development (OECD). 

“IN THIS WORLD NOTHING 

CAN BE SAID TO BE CERTAIN, 

EXCEPT DEATH AND TAXES.”

Damian Steele 

INDUSTRY ENGAGEMENT 

Freeze Liquor Excise 

The AHA and QHA have been advocating to the 

government to freeze the excise rate for all liquor 

at its current rate for 12 months. The following 

considerations are relevant and support this 

proposition: 

• the increase in beer tax which took effect on 1 

February 2024 means that the tax has gone up 

by around 8 per cent in the past six months 

• hotels are having to pass on almost 90 cents of 

tax on every pint of beer they pour 

• we estimate that these increases will cost a small 

pub around $5,400 a year and come after several 

years of difficult trading conditions including those 

associated with Covid-19 restrictions 

• the tax creates a further price disincentive for 

people to visit their local hotel, thus decreasing 

business sustainability and confidence 

The reasons for a freeze (at the very least, let alone 

a reduction in the tax), particularly on draught beer, 

are simple. An excise tax on draught beer is unfair 

because: 

• every beer poured from a keg into a glass creates 

jobs 

• beer underpins the trade of all pubs, hotels, bottle 

shops and other venues, with beer accounting for 

around 70% of all alcohol sales 

• a product which generates a high degree of 

labour should not have a tax (excise) placed upon 

it 

• it is a triple tax on the people who consume the 

product, the businesses which sell it and the 

workers who make or pour it 

• excise is a hidden tax which inhibits employment 

and is becoming too expensive for many 

Australians who have already had a tough couple 

of years 

Remove fringe benefits tax on hospitality 

Another tax for which the AHA and QHA are seeking 

structural reform is Fringe Benefit Tax (FBT). FBT 

is a tax that employers pay on benefits paid to an 

employee in addition to their salary or wages. We 

propose reforms to enable all taxpayers who carry on 

a business: 

• to be allowed to claim a tax deduction and GST 

inputs on meal and beverage entertainment 

• to allow a credit for the related GST and not 

require any FBT for the business owner or their 

employees 

The problems with the current structure of FBT are 

that it: 

• stifles expenditure in hospitality businesses, thus 

suppressing employment in the hospitality and 

accommodation sectors – sectors that have been 

hit hard by Covid-19 

• Is unfair and favours large scale sophisticated 

employers at the expense of smaller employers. 

At the expense of smaller businesses, FBT favours 

large scale businesses which have had the expertise 

to devise work-arounds aimed at defeating the intent 

of the FBT scheme and have the scale and financial 

ability to re-develop their business premises as firstclass 

hospitality venues. 

The arguments against suspending FBT are often 

based on the ‘equity principle’. Unfortunately, the 

equity principle of FBT has been circumvented largely 

by those who it was intended to capture. Many largescale 

firms provide employee benefits ‘in house’ which 

would otherwise attract FBT, for example, board room 

lunches, baristas and car parking to identify a few. 

This circumvention gives those firms with the scale to 

avoid FBT an unfair advantage over smaller to medium 

enterprises which do not have the required scale or 

capacity. Exempting businesses and workers from 

FBT on meals, entertainment and accommodation will 

provide a much-needed stimulus creating instant jobs 

to the hospitality sector. Exempting all business from 

FBT will increase the number of functions and events 

held in hospitality businesses. This will again have 

positive effects by: 

• enabling employers to provide more hours and 

more stable employment 

• increasing Gross Domestic Product (GDP) 

• removing the current inequity between businesses 

of different sizes 

Despite the inevitability of ‘death and taxes’, the QHA 

and AHA will continue to advocate for cost relief for 

members, especially considering Australian beer and 

spirits are one of the highest taxed products in the 

world. This will benefit consumers, employees and 

grow business confidence and investment. 


TRAINING AND SAFETY RTO 30826 

with Therese Kelly 

SCHOOL-BASED APPRENTICESHIPS 

AND TRAINEESHIPS 

HAVE YOU CONSIDERING HIRING A SCHOOL-BASED APPRENTICES OR TRAINEES? 

HERE IS WHAT YOU NEED TO KNOW. 


With school commencing for 2024 now is the time 

to look at a school-based apprenticeships and 

traineeships (SATs). In Queensland, SATs are a 

valuable pathway for students to gain practical skills 

and workplace experience while completing their 

secondary education. 

SATs in Queensland are structured career pathways 

for high school students. They generally allow students 

from Year 10 onwards to work for an employer as paid 

employees, while simultaneously studying for their 

senior certificate and completing training towards a 

recognised qualification. 

Here’s an overview of what you need to know: 

Eligibility: 

• typically for students in Years 10, 11 and 12 

• offered in a wide range of industries 

• students must be at least 13 years of age 

Key features: 

• combines paid employment under an appropriate 

industrial arrangement with structured training 

• can contribute towards the Queensland Certificate 

of Education (QCE) 

• involves a training contract with an employer 

• leads to a nationally recognised vocational 

education and training (VET) qualification upon 

successful completion 

Training: 

• delivered by a Registered Training Organisation 

(RTO) 

• must lead to a qualification listed on the 

Queensland Training Information Service (QTIS) 

Employment conditions: 

• students typically work one day per week while 

attending school on other days 

• work and training arrangements should not be 

detrimental to the school timetable 

• the minimum employment for an apprenticeship is 

generally 50 days per year and for a traineeship is 

375 hours (approximately 50 days) per year 

Benefits: 

• gaining practical industry experience while 

studying 

• earning a wage while learning 

• potential for employment pathways or further 

education after school 

• development of work skills and personal 

confidence 

Pathways: 

• school-based apprentices are trained in a skilled 

trade and on completion of their schooling, may 

continue the apprenticeship full-time 

• school-based trainees are trained in vocational 

areas with the option to gain employment in their 

field or undertake further VET or tertiary education 

Support and funding: 

• additional support for students with disabilities 

and from Indigenous backgrounds is usually 

available 

• some incentives may be available to employers 

Completion: 

• may receive credit towards the completion of a full 

apprenticeship or traineeship post high school 

• could reduce the time required to achieve a full 

qualification after school 

Regulations: 

• SATs must comply with state and national training 

and employment laws 

• employers, RTOs and schools work together to 

ensure the student receives the right balance of 

school, training and work 

How to get started 

Employers looking to take on school-based trainees 

can find suitable candidates through a variety of 

channels: 

Australian Apprenticeship Support Network 

(AASN) providers: 

• employers can contact AASN providers who 

facilitate the sign-up and administration of 

apprenticeships and traineeships, including 

school-based traineeships 

• they provide support and sometimes match 

employers with potential trainees.

APRIL CALENDAR 2024 

QUEENSLAND HOTELS ASSOCIATION 

Local Schools and Vocational Education and 

Training (VET) coordinators: 

• engaging directly with schools can be a way to find 

students interested in undertaking a traineeship. 

• schools may have VET coordinators or career 

advisors who connect students with work 

opportunities 

Group Training Organisations (GTOs): 

• GTOs employ apprentices and trainees and then 

place them with ‘host’ employers 

• employers can work with a GTO to find schoolbased 

trainees without having to commit to the full 

term of training 

Queensland Department of Education training: 

• the Queensland Department of Education and other 

related government bodies often provide resources 

to connect employers with students looking for 

traineeships 

Online job boards and websites: 

• employers can post opportunities on job boards 

specific to apprenticeships and traineeships, such 

as Apprenticeship Central or through more general 

employment websites like SEEK or Indeed 

Industry associations and networks: 

• employers can leverage their industry contacts 

and associations which often facilitate connections 

between their members and potential trainees 

Direct marketing to students: 

• employers can attend career fairs, school events 

or conduct information sessions at local schools to 

promote traineeship opportunities 

Social media and online platforms: 

• employers can also use social media and other 

online platforms to advertise available traineeship 

positions 

Word of mouth and community networks: 

• recommendations and word-of-mouth referrals 

within local communities can also be an effective 

way of finding suitable school-based trainees 

Employers should ensure they are prepared to meet 

the responsibilities of taking on a school-based trainee, 

which includes providing adequate supervision, 

training and work that contributes to the traineeship 

qualification. Regular communication with the trainee’s 

school and training provider is also essential to support 

the student’s education and training objectives. 

Interested students should contact their school’s 

career advisor or VET coordinator. Searching for 

opportunities can be done in collaboration with career 

advisors, parents, online platforms that list available 

apprenticeships/traineeships and through direct contact 

with employers. 

It’s important to note that specifics can change, so it’s 

always best to consult the Queensland Government’s 

Department of Employment, Small Business and 

Training or your school’s career counsellor for the most 

current information regarding SATs. 

02 April 

16 April 

RMLV Virtual Classroom (online) 

cooking the books 

Tuesday 16 April 

04 April 

18 April 

ROCKHAMPTON 03 April 

RTO 30826 

Gaming Courses Virtual Classroom (online) 

GAMING NOMINEE TRAINING 


Member Price $395.00 

Non-Members $495.00 

09 April 

23 April 

RMLV classroom Based 

11 April 

Member Price $395.00 / Non-Members $495.00 

BRISBANE 30 April 

Member Price $395.00 / Non-Members $495.00 

HoSPITALITY FIRST STEPS 

ROCKHAMPTON 15-19 April 

CUSTOMER LIAISON OFFICER 


Member Price $70.00 / 

Non-Members $90.00 

*RMLV/GNT Video Connect (Online) courses will be added as required 

BOOK TRAINING NOW 

Call 07 3221 6999 visit training.qha.org.au or email: training@qha.org.au

EMPLOYMENT RELATIONS with Sarah Swan 

DISMISSAL AND UNFAIR DISMISSAL – 

WHAT’S THE DIFFERENCE? 


Most employers would be aware of unfair dismissal 

applications in the Fair Work Commission. However, 

another course of action available to employees who 

have been dismissed from their employment is a 

general protections application involving dismissal. 

While both involve the dismissal of an employee, they 

are otherwise two fundamentally different courses 

of action. This article explores the main, but not all, 

differences between the two applications. 

An unfair dismissal application requires the Fair Work 

Commission to consider whether there was a valid 

reason for the dismissal and whether the dismissal was 

procedurally and substantively fair and reasonable. 

If the Fair Work Commission finds that there was no 

valid reason for dismissal and/or the dismissal was not 

procedurally fair and reasonable, then compensation 

may be ordered. Compensation ordered in unfair 

dismissal applications are generally limited to the 

equivalent of six months’ wages or half the statutory 

high-income threshold, whichever is lower. Further, 

compensation cannot be awarded for hurt, humiliation 

and distress in an unfair dismissal application. 

In comparison, a general protections application 

involving dismissal is about the reason for the dismissal 

and whether that reason was unlawful. Unlike unfair 

dismissal applications, it is not about the “fairness” of 

the decision. 

An unlawful reason for termination under the Fair Work 

Act 2009 includes terminating: 

• the employee exercising, or not exercising, a 

workplace right 

• the employee being involved, or not being 

involved, in industrial activities 

• the employee having a protected attribute 

In a general protections application involving dismissal, 

a reverse onus of proof exists that requires the 

employer to prove that the reason or reasons for the 

dismissal did not include an unlawful reason. 

For example, an employee lodges a general 

protections application involving dismissal on the 

grounds that they were terminated because they 

exercised a workplace right by making enquires to 

the Fair Work Ombudsman about their employment 

conditions. In this situation, the employer would need 

to argue that they did not terminate the employee for 

that reason. 

Unlike unfair dismissal applications, there is no cap 

on compensation orders and civil penalties can be 

imposed in addition to compensation. Further, an 

employee does not need a minimum employment 

period in order to lodge a general protection involving 

dismissal. As most employers already know, only 

employees who have met the minimum employment 

can make an unfair dismissal application. 

The process for dealing with the two courses of 

action also differ significantly. For an application for 

unfair dismissal, it is heard and dealt with in the Fair 

Work Commission. A general protections application 

involving dismissal is conciliated in the Fair Work 

Commission, however if it does not settled, it will be 

continued in the Federal Circuit Court. 

If employers find themselves subject to either one of 

these applications, it is encouraged that you seek 

industrial relations advice as different approaches are 

required when responding to the applications. 

Need help? 

QHA members seeking more information or wishing 

to discuss a specific employment relations matter are 

encouraged to contact the Employment Relations 

Department for a confidential discussion by calling 07 

3221 6999 or emailing er@qha.org.au.

20 & 21 MARCH 2024 

REGISTER NOW 

AHGEXPO.COM

GAMING 

IT’S GAME ON FOR THE 2024 AHG EXPO 

ON WEDNESDAY MARCH 20 AND THURSDAY MARCH 21, THE DOORS OF THE BRISBANE CONVENTION AND 

EXHIBITION CENTRE WILL BE THROWN OPEN FOR THE 2024 AUSTRALASIAN HOSPITALITY AND GAMING EXPO 

(AHG EXPO), PRESENTED BY TAB, MAX & SKY. 


Free visitor registration is officially open for the 2024 

AHG Expo after a history-making 2023 event, which 

drew a record number of visitors and featured the 

expo’s first live cocktail competition and largest ever 

lucky door prize. 

Now in its ninth year, the AHG Expo has played host 

to plenty of world-first debuts and headline-making 

tournaments while facilitating countless business 

partnerships and networking opportunities. With close 

to 200 exhibitors expected to take part in the 2024 

AHG Expo, it is set to be another inspirational and 

innovative couple of days. 

As one of the most anticipated events on the 

Australasian hospitality and gaming industry calendar, 

the AHG Expo brings together the very best services, 

technology and products under one roof while giving 

hoteliers and publicans the chance to network with 

industry peers in addition to thousands of other 

hospitality and gaming industry members. 

Head to the AHG Expo website to find out everything 

you need to know about attending, including the 

impressive lineup of ancillary events that take place 

during Expo Week. 

Registering as a visitor for the AHG Expo is totally 

free and will save you time on day one while also 

ensuring you don’t miss out on any important expo 

correspondence ahead of the event. On the website, 

you can also explore travel and accommodation 

options provided by the AHG Expo’s official partner, 

CCM Travel. 

Visitors should also keep an eye on the AHG Expo’s 

Facebook, Instagram and LinkedIn pages for updates, 

and be sure to sign up to the AHG Expo email 

newsfeed to be the first to find out about the latest 

announcements. 

If you’re thinking of exhibiting, much of the floor plan 

has already been sold, so you’ll want to get in quick. 

You can find out more about exhibiting on the AHG 

Expo website: ahgexpo.com.

GAMING 

TOP KONAMI TECH 

KONAMI WILL BE SHOWCASING A COLLECTION OF HIGH-PERFORMING GAMES AT THE AUSTRALASIAN 

HOSPITALITY AND GAMING EXPO (AHG EXPO) IN 2024. 

The AHG Expo will see a strong lineup of games from 

Konami that will prove why the brand is a leading 

gaming industry partner. To support continued growth 

and success, Konami will also deliver industry-leading 

entertainment to its Dimension line. 

DIMENSION 75C is a premium, oversized machine 

with a screen that curves from top to bottom in a slight 

‘C’ shape. Built for big impact, this 75-inch display 

pops from across the room with its jaw-dropping 

jumbo screen, which has four times the pixel depth of 

standard HD. 

Konami’s newest cabinet, DIMENSION 43x3, takes 

player-favourite core games to a soaring new potential. 

With three 43-inch monitors in 4K Ultra High-Definition 

(UHD) stacked to a height of nine feet tall, DIMENSION 

43x3 delivers big-impact entertainment to players and 

pairs. 

The brand will also be showcasing a range of new 

concepts and series, like its top-performing Bull Rush 

and Bull Rush Blitz games. 

What’s new? 

Step into the electrifying world of gaming with 

Konami’s K-Pow Pig. As customers dive into this 

captivating series, they’ll discover not one, but three 

unique games. 

What’s more, players can get ready to chase the 

game’s linked jackpot, with tantalising options of 

$10,000, $20,000 and a staggering $50,000. The 

excitement doesn’t end there, as Noble Warrior, the 

fourth instalment in the series, is also set to launch at 

AHG 2024. 

Konami has an industry leading cabinet strategy, 

with all D27 content supported by the D49 cabinet. 

Adding to this, the brand also launches dedicated 

games using the full screen of the D49, and in 2024, 

Wild Envelope Bonus will be delivered to customers 

with two exciting tiles – Sapphire Wealth and Crimson 

Riches. 

Continuous improvement 

Last year, Konami launched its brand-new title, King 

of Kings, with an innovative new Hold and Spin feature 

showcasing accumulative wins and multipliers. On 

the back of the success of the first two titles, Imperial 

Treasures is sure to be a hit with players who love 

volatility. 

Operations manager for sales, marketing and service 

in ANZ and APAC at Konami Australia, David Punter, 

said Konami continues to develop its top-performing 

game series, Bullrush, with a sequel to the popular 

Bullrush Blitz Multi game in addition to a brand-new 

SAP game – Lone Rider. 

“I am truly excited to be showcasing new, innovative 

games at this year’s AHG with a depth of support for 

existing themes,” he said. 


GAMING 

CAPITALISE ON KENO FOR A WINNING 2024 

THE ARRIVAL OF A NEW YEAR BRINGS NEW OPPORTUNITIES FOR QUEENSLAND PUBS AND HOTELS TO 

MAXIMISE THE CUSTOMER EXPERIENCE THEY OFFER WITH KENO. 


Queensland hotels looking for innovative ways 

to enhance their customer experience are taking 

advantage of Keno’s growing appeal. 

Research shows that when customer engagement 

with Keno grows, so do Keno sales, delivering strong 

returns to pubs and hotels. The success of Keno 

hinges on three fundamental components – the 

customer experience, the average bet and increasing 

awareness of the game’s offerings. 

Ways to play 

To truly capitalise on the potential, hotels must carve 

out their own unique style when upselling Keno. 

This involves creating a comfortable atmosphere 

and ensuring customers comprehend the vast 

opportunities Keno presents. 

One key strategy to achieve this is by enlightening 

patrons about the potential for larger prizes through 

increased bets. 

State licenced venue manager for Queensland, Tony 

Wharton, said the revelation that selecting the bonus 

feature on their Keno coupon could multiply potential 

prizes up to tenfold can be powerful. 

“Offering a replay option for winning tickets further 

engages customers and can lead to increased sales. 

Many patrons are unaware of these possibilities, 

making it essential for staff to initiate a dialogue and 

educate them on the various aspects of the game. 

“Developing a personal rapport with customers and 

explaining the benefits of increased bets and ticket 

replays can significantly enhance their overall Keno 

experience,” he said. 

Informing customers about growing jackpots, ongoing 

promotions, game costs and past winners contributes 

to more informed and engaged players in your hotels. 

This knowledge empowers customers to make betterinformed 

decisions, fostering a deeper connection 

with the game. The more customers understand what 

they’re playing, the more likely they are to engage in 

the Keno offerings. 

An eye on the prize 

The strategic placement of screens and terminals also 

plays a pivotal role in enhancing engagement. 

Tony said humans are inherently visual beings, and 

ensuring patrons can watch the games they’re 

participating in adds an extra layer of excitement to the 

experience. 

“Accessible terminals, clear point-of-sale materials and 

a welcoming venue atmosphere are crucial factors that 

contribute to a positive playing experience. 

“By strategically placing screens and terminals, we’ve 

noticed a considerable increase in Keno participation 

and customer satisfaction,” he said. 

To further bolster engagement, pubs and hotels 

can leverage Keno’s brand itself. Keno caddies and 

tickets readily available throughout the venue create a 

seamless experience for players. 

Additionally, pubs and hotels can tap into the wealth of 

Keno material available, including high-quality point-ofsale 

material and promotions that reinforce the game’s 

presence within the establishment. 

Tony said promotions have proven to be highly 

beneficial in engaging customers. 

“Twenty games of Keno translate to one hour of invenue 

fun – an enticing proposition for patrons to linger 

in hotels for longer. 

“As 2024 unfolds, these initiatives promise not only 

increased revenue but also a heightened level of 

entertainment for patrons across Queensland pubs 

and hotels. 

“By adopting personalised upselling strategies, 

optimising screen and terminal placement and 

leveraging Keno’s brand, Queensland pubs and hotels 

can maximise sales and cultivate a loyal Keno-playing 

community,” he said. 

Contact your Keno sales executive to find out how 

Keno can best support your hotel in 2024. Visit Keno 

Connect for more information on maximising Keno in 

your hotel, kenoconnect.com.au.

GAMING 


TOP DROP 

ON MY WAY SESSION 

IPA 

Killer Sprocket Brewery 

FASHION TIPS 

PINEAPPLE & PEACH 

MILKSHAKE IPA 

Lost Palms Brewing 

PHAR QUE 

Belgian Abbey Ale 

EL DESPERADO 

RED BLEND 2022 

The Pawn Wine Co 


Spicy rye, hoppy 

grapefruit notes and a 

bold bitterness from start 

to finish, this is one killer 

mid-strength IPA. The 

thing is, you wouldn’t 

know it was a midstrength 

if you didn’t look 

at the can, the taste is so 

flavoursome. Very, very 

nice and one I will reach 

for when I have to drive 

and be “on my way”. 

This one is certainly 

for those with an 

adventurous spirit. I was 

all in with the mention 

of IPA, pineapple and 

peach, and I wasn’t 

disappointed in the least. 

The pineapple was subtle 

but the strong flavour 

of peach was front and 

centre mixed with some 

sweetness of vanilla 

bean and the kind of 

tropical fruit hoppiness 

you expect from a West 

Coast style IPA. The 

mouthfeel was velvety 

smooth and creamy. A 

first class brew, but alas 

my fashion sense has not 

improved since drinking 

the said can. 

A magic dark amber ale 

with a soft mouthfeel that 

features delectable notes 

of sweet malts, raisin 

and banana with a gentle 

coffee bitter finish. To me, 

it had all the appeal of a 

Belgian witbier combined 

with a German style 

Dunkel. A very enjoyable 

brew. 

Never judge a book by 

its cover. I must confess 

I did not expect a wine 

of this quality given its 

label. Featuring four grape 

varieties, this wine is 

nothing short of absolutely 

sensational, I am talking 

next level, indeed it is one 

of the most exceptional 

ones I’ve tasted in close 

to twelve months. There’s 

deep rich berry notes 

from the Shiraz beautifully 

blended with the spiciness 

from the Tempranillo 

and the characters of 

sarsaparilla and raspberry 

from the Sangiovese. 

Montepulciano is the 

fourth varietal that 

reportedly adds a depth of 

colour and flavour to the 

complexity of this wine.

TOP DROP 

2021 ARTUS 

CHARDONNAY 

Domaine Naturaliste 

BLENDED SCOTCH 

WHISKY 

The Deacon Scotland 

LIMON CHERRY 

GINCELLO 

Reef Distillers 

SUMMER FRIDAYS 

HAZY IPA 

Evil Twin Brewing 

Love it – and that’s 

not only because my 

favourite white wine is 

chardonnay. This one 

was very classy, clean 

and crispy with fruity 

tasting notes, a buttery 

and oak-influenced style 

and a medium body. It 

was refreshing, bright and 

acidic, but not like crazy. 

The wine is perfect for 

summer nights and easy 

to drink while cooking 

and eating. I was even 

more thrilled to know 

about the philosophy 

behind the winery. You 

can tell there is a lot of 

passion and knowledge 

there. 

I have always favoured 

rum over scotch, but by 

goodness, this might 

sway me. Smoky drams 

have always been the 

ones that appeal to me 

most and The Deacon 

features this incredible 

blend of both smoky 

Speyside and peaty 

Islay malt whiskies. A 

nose of charred orange, 

sweet malty biscuits and 

woodsmoke is followed 

by the taste of orange, 

spicy tangy peat. The 

finish is sweet, long, 

smooth and absolutely 

smokin’. 

Simply enjoy straight on 

ice or with a quality tonic 

water. It is tart but oh 

so refreshing and really 

cleanses the palette – 

just perfect prior to or 

following a meal. The 

sweetness of the cherry is 

very much to the fore with 

underlying notes of zesty 

lemon peel. 

Lacking a little bit of 

punch for mine. Quite 

a hefty carbonation for 

an IPA as well. Notes of 

pawpaw and a hint of 

orange. It has received 

rave reviews online, so 

I am guessing this one 

didn’t fare well in transit 

from the United States. 


A CRAFTY BUNCH 

ALL OR NOTHING 


OPERATING OUT OF AN UPSCALED INDUSTRIAL 

SHED WITH LIVE MUSIC IMBUED IN ITS WALLS, 

HOUND & STAG BREWING CO IS MORE THAN JUST 

A PLACE TO ENJOY GREAT CRAFT BEER. 

Possessing both the rustic charm of a brewhouse and 

the sleek style of a modern Australian restaurant, Hound 

& Stag has managed to harness the best of both worlds 

with an abundance of spaces catering to every kind of 

mood and occasion. 

Despite opening its barn doors just over a year ago, 

the venue has already captivated the Gold Coast 

community in Arundel with a bustling live entertainment 

scene and an extensive selection of craft beer served 

from one of the largest taprooms in the state. 

Managing co-owner at Hound & Stag, Roy Hall, said 

the brewery has quickly become a place where locals 

love to gather and share experiences. 

“For the community, Hound & Stag is a spot for making 

memories and sharing experiences. Whether it’s a 

casual drink, a family celebration or a community event, 

we’ve embraced our role as a gathering place. 

“The venue has become deeply intertwined with 

the local community, and has actively engaged with 

neighbours, hosted local events and collaborated with 

nearby businesses. 

“We have become an integral part of the local tapestry 

in this short but meaningful time, providing something 

like 23 jobs and a place people can call home,” he 

said. 

From the very start, Hound & Stag has stood out as 

just a little bit different from your average brewery. With 

a very limited starting budget and a diverse team that 

brings an assortment of skills to the table, the brand 

has been able to have an all-encompassing approach 

to its venue.


Hound & Stag was founded in 2018 by the venue’s head 

brewer, Ben Lyne, who just so happened to inspire the 

current investors in 2022 to help him achieve his dream 

of building a commercial brewery. The company was 

then officially set up, with construction commencing in 

July and its doors opening five months later in December. 

Roy said since then, the brewery has taken off. 

“Once doors opened, it became obvious that the 

northern Gold Coast community needed a place like 

this. Mostly through word of mouth, the venue gained 

popularity fast. 




“What started as a passion project has grown into 

one of the most sought-after live entertainment 

spots on the Gold Coast, featuring up to 14 artists 

in a single week,” he said. 

In addition to a fully-fledged kitchen serving a range 

of modern Australian dishes, Hound & Stag boasts 

two function rooms, an enormous family-friendly 

outdoor area, a front beer garden and a massive 

live music stage. All of these facilities are built 

around the massive stainless-steel tanks which 

surround the brewery. 

Made up of lots of recycled and second-hand 

materials, the venue also has a meticulously crafted 

interior design reminiscent of a classy hunting 

lodge. Roy said this atmosphere was carefully 

curated to make their brewery a diverse, authentic 

and community-centred place. 

“Our motto is simple – we’re not just brewing 

beverages, we’re crafting memories. The 

atmosphere at Hound & Stag is an embodiment of 

our commitment to blending excitement, relaxation 

and community spirit. 

“Our key values revolve around creating a 

diverse and welcoming space, offering top-notch 

culinary experiences and providing a platform for 

unforgettable live entertainment – all within the 

vibrant backdrop of our brewery,” he said. 

Despite having all the bells and whistles of a thriving 

function venue, Hound & Stag is a brewery after all, 

and has maintained an unwavering commitment to 

fostering the art, science and culture of craft beer. 

The brewery has an annual capacity of 200,000 

litres, consisting of 15 stainless steel vessels all 

working hard to supply the venue’s 24 taps. Within 

Hound & Stag’s diverse range of craft beers is 

everything from refreshing lagers to hoppy pale 

ales, traditional German beers, golden ales, stouts 

and even a flavoured spritz range created from their 

own ginger beer. 

Thanks to a diverse team with a broad knowledge 

of the industry, the venue is now one of the most 

popular and all-inclusive bars in the Gold Coast, 

offering a wide range of cocktails, wines and spirits. 

Roy said they are extremely passionate about 

supporting other craft beer brands in addition to 

their own.


“Independently owned beer operations like our own are 

essential to the Australian craft beer industry and add 

diversity and innovation while fostering local economic 

growth. 

“Leading brewers are pedantic about the science 

of brewing, yet creative in their selection of flavours, 

making sure they bring a unique and authentic touch to 

their beers. 

“Many independent breweries like ours also prioritise 

sustainability, using local ingredients and eco-friendly 

methods. We make sure to actively engage in 

promoting ethical and environmentally responsible 

practises,” he said. 

In addition to craft beer, Hound & Stag prides itself on 

offering an abundance of live music and entertainment. 

From AC/DC tributes to fantastic lineups of musicians 

and lively events, the ambience at Hound & Stag could 

be best described as electric, with live music constantly 

reverberating off its walls and featured artists gracing its 

stages regularly. 

As the industry continues to grow, Hound & Stag’s 

dynamic, all-round approach to hospitality certainly 

showcases the potential for Queensland craft breweries 

to offer more than just unique, exceptional beer. 

“As we move into the future, we are committed 

to continuing to be a hub of live music, craft beer, 

entertainment and classic Australian cuisine. Simply, 

Hound & Stag is a welcoming space for all,” Roy said. 


GABS NEWS 

DÉJÀ VU 

IN THE 16TH EDITION OF THE ANNUAL GABS HOTTEST 100 CRAFT BEER POLL, CONSUMERS WERE 

TREATED TO A PLETHORA OF HIGHLY ENTERTAINING VOTING CAMPAIGNS FROM PREVIOUS WINNERS. 


This year, 436 of Australia’s best craft breweries had 

1,877 different beers attract tens of thousands of 

votes. After being counted, Mountain Culture’s much 

loved Status Quo Pale Ale has gone back-to-back and 

been crowned Australia’s favourite craft beer for the 

second year running, proving the ingenuity of brewers 

extends far beyond the mere act of brewing beer. 

Founded in 2019, the brewery in New South Wales’ 

beautiful Blue Mountains has experienced a meteoric 

rise in the local craft beer scene in just a few years, 

with its popular core range and frequent limited 

releases appealing to drinkers across the country. 

Two previous champions also took out the second 

and third positions on the podium, with Balter’s XPA 

taking silver and, in the closest race for third ever, 

BentSpoke’s much loved Crankshaft IPA coming in just 

ahead of Your Mates’ Larry. It is the third time in history 

that the top three positions have been repeated in the 

same order as the previous year. 

The top 10 had two new entrants, with Gage Roads’ 

Single Fin and Pirate Life’s South Coast Pale Ale joining 

Bridge Road’s Beechworth Pale Ale, Coopers’ Original 

Pale Ale, Stone & Wood’s Pacific Ale and Young 

Henrys’ Newtowner. 

Fans showed their appreciation for the incredible 

beers made by talented brewers in Australia, with 63 

different breweries having beers represented in the top 

100. This demonstrated there are some serious new 

contenders in the market, with 28 beers dropping off 

last year’s list and being replaced by new fan favourites.

NEWS 

New South Wales took out the bragging rights for 

most beers appearing on the Hottest 100 list with 27 

beers. Queensland came in a close second with 24, 

while a strong resurgence from Victoria saw them 

close the gap with 22. 

Balter’s Cerveza proved to be the most popular new 

beer released in 2023 to make this year’s Hottest 100 

list, ahead of Mountain Culture’s 2023 Summer Pale 

Ale collaboration with Sierra Nevada and Heads of 

Noosa’s Black Japanese Lager. 

In a welcome celebration of the craft beer industry, 

which has endured challenging times as of late, beer 

taps flowed at GABS Hottest 100 countdown day 

parties held at venues all around the country. Beer 

was enjoyed, celebrated and even debated as fun was 

had by all. Beer media personality, Matt Kirkegaard, 

also kept listeners entertained with over five hours of 

live podcasting, analysing the results and interviewing 

some of the industry’s biggest personalities. 

Head of First Choice Liquor Market, Michael 

Bornholdt, congratulated Mountain Culture for once 

again taking home the top honour. 

“This year’s winners are an excellent representation of 

the quality craft beer being made around the country. 

It’s clear pale ale remains a favourite, with Aussies 

voting for solid, consistent brews that are true to their 

style. 

“This is also the first year of the First Choice Liquor 

Market NEW Craft Beer list, which is an excellent way 

for craft beer lovers to discover the brand-new brews 

making the top 100. 

“We’re also celebrating craft beer month at First 

Choice Liquor Market and encourage everyone to 

head in store or online to sample the winners and 

support the breweries who are making such greattasting 

drops,” he said. 

GABS has now released all of the annual sub lists, 

including the Hottest 100 Indie Craft Beers, the Next 

100 and the much-anticipated First Choice Liquor 

Market NEW Craft Beer list, which covers brews 

released for the very first time in 2023 as they ranked 

in the GABS Hottest 100. 

This year, the new beer list results are spread across 

71 different breweries of all sizes, with many limited 

releases grabbing plenty of attention. It was fantastic 

to see the hype behind talented brewers from small 

and emerging breweries such as The Uraidla Brewery, 

Cypher Brewing Co and Brendale Brewing Co. 

Queensland breweries seem to be setting the trend 

with most new brews, with Range Brewing claiming a 

whopping six new releases on the list, followed closely 

by Balter with four. There were also three each from 

Black Hops Brewing and One Drop Brewing Co. 

Beers and breweries on this list are often future 

contenders for the Hottest 100, as they all placed 

within the top third of the 1,877 beers nominated this 

year and are clearly ones to look out for in the GABS 

Hottest 100 in 2024. 

GABS thanked everyone who made this a great time 

for craft beer, including all the breweries, the party 

hosts and especially the beer-loving consumers who 

took the time to give their favourite beers a shout 

out. You can find all of the GABS Hottest 100 lists at 

gabshottest100.com/au/. 


A CRAFTY 

BUNCH 

W H Y N O T S T O C K & S U P P O R T 

Aether Brewing 

Aether is a family-owned, 

independent brewery with a passion 

for creativity that flows through 

our liquids and onto our labels 

which showcase the talents of 

local visual artists. We welcome 

artists to submit their existing 

artwork to aetherbrewing.com. 

au, and if selected, they stand to 

receive $1000, exposure through 

our products, online platforms 

and more. Aether’s core range 

is all natural, vegan, low sugar, 

preservative and additive free. Our 

ginger beer is gluten-free, so too are 

our seltzers. 

1800 325 013 

aetherbrewing.com.au 

Ballistic Beer Co. 

At Ballistic we have a simple theory. 

Fresh beer is the best beer. That’s 

why we brew in small batches, more 

frequently, and store it cold so you get 

the same blast of flavour our brewers 

do. Our pale ales, lagers, IPAs, sours 

and special releases will blow away 

the traditional ideas and expectations 

of what beer should be. 

Set in an old World War II 

ammunitions factory in the historic, 

industrial suburb of Salisbury, Ballistic 

HQ is home to a team of innovative 

brewers who believe everyone should 

have the chance to enjoy a well 

crafted, quality beer. 

(07) 3277 6656 

ballisticbeer.com 

Brisbane Brewing Co. 

Brisbane’s longest-running 

independent brewery, familyowned 

and serving award-winning 

beer since 2005. Our beers are 

brewed to suit the climate, bringing 

people who love to explore the 

world and locally made craft beer 

together. Welcoming and friendly, 

unpretentious, and easy going, 

enjoy on hot summer or cool sunny 

winter day, “The Brisbanest Beer”. 

(07) 3891 1011 

brisbanebrewing.com.au/wholesale 


Burleigh Brewing Co 

Founded in 2006 by Peta and 

Brennan Fielding, Burleigh Brewing 

was one of the first independent 

craft breweries in QLD. Now 

celebrating 15 years of the brand, 

Burleigh Brewing has upgraded 

their Taphouse in Burleigh Heads, 

won countless awards for both 

business and beer (a testament 

to their shared and individual 

strengths), grown to a team of 70, 

and in their own humble, hardworking 

way, helped transform the 

Gold Coast’s craft brewing scene 

into one of the most vibrant and 

thriving in the country. 

(07) 5593 6000 

burleighbrewing.com.au 

The Catchment Brewing Co 

Catchment Brewing Co, located in 

a beautiful art deco building in West 

End, is a fully functioning brewery, 

bar and restaurant and your one stop 

shop for all things craft beer, awesome 

food and functions. 

Whether sampling the medal winning 

core range beers named after iconic 

streets in the local catchment or the 

seasonal smash hits that will amaze 

you, it’s well worth a visit for a taste of 

West End. 

Catchment Brewing Co - For locals, 

by locals, everywhere. 

(07) 3846 1701 

bookings@catchmentbrewingco.com.au 

catchmentbrewingco.com.au 

Felons Brewing Co 

Founded by Brisbane locals, Felons 

Brewing Co. is a modern-day brewery 

proudly positioned on the banks of the 

Brisbane River. Our brewery is nestled 

down under the Story Bridge, within 

Howard Smith Wharves. We truly 

believe that beer is what binds us all 

to this great part of the world and as 

proud brewers, we believe in brewing 

with passion and freedom. 

07 3188 9090 

felonsbrewingco.com.au

Q U E E N S L A N D L O C A L S 

A CRAFTY 

BUNCH 

Fortitude Brewing Co 

Fortitude Brewing Co delivers 

you 15 taps of fresh beer locally 

produced in our Tamborine 

Mountain Brewery. Enjoy a day 

trip up the mountain and visit our 

team for the best fresh pizza and 

tasting paddles. 

07 5545 4273 

fortitudebrewing.com.au 

Scarborough Harbour Brewing Co 

Nestled in the Scarborough Marina 

on the Redcliffe Peninsula, our 

brewery is home to award-winning 

craft beers and delicious meals, that 

can be enjoyed in our double story 

venue, that boasts views across the 

bay to the beautiful Glass House 

Mountains; a view best enjoyed with 

a beer in hand. 

1800 727 104 

scarboroughharbourbc.com.au 

Slipstream Brewing 

Slipstream Brewing is an 

independently owned brewery based 

in Brisbane. We are a small but 

passionate team producing some of 

the most accessible and sessionable 

craft beers in Australia. We’re the 

missing gap between bland beer and 

wanky beer, our beers hit the bullseye, 

brewed with nothing but pure flavour 

in mind. Hops are the heroes and 

we milk them for all their worth. We 

love the freshness, juiciness, the zing 

and the zest. One sip, it tastes so 

good – capture that feeling and fill the 

fridge with it. Beer is the last thing you 

should settle on, so come and get 

caught in Slipstream. 

(07) 3892 4582 

slipstreambrewing.com.au 

4 Hearts Brewing 

The first brewery to open its doors in 

Ipswich in over 100 years, 4 Hearts’ 

brew masters are committed to 

premium local ingredients and 

profound taste. Preservative free and 

all natural they use the highest quality 

ingredients to consistently deliver a 

tasty beer every brew. Our core range 

features modern spins on traditional 

brews while our ever growing range 

of seasonal beers takes things to 

more adventurous levels, utilising 

local seasonal produce as inspiration 

(honey, rosella or carrots anyone…?). 

0439 439 710 

4heartsbrewing.com

PUB TALK with Paul St John-Wood 

G’DAY AUTUMN 


Ipswich Region Hoteliers Meeting 

On Wednesday 12 March the QHA will host a 

publican’s lunch for hoteliers and their key staff from 

the Ipswich region. The lunch will feature discussions 

and business development presentations from a 

range of QHA staff and corporate partners. PFD Food 

Services will again generously showcase their products 

and provide a delicious lunch for all attendees, and 

of course our beverage partners will ensure everyone 

remains well hydrated throughout. Details of the lunch 

have been sent to all venues around the Ipswich region 

and you still have time to register your attendance. 

People, Pots & Profits Forum – Airlie Beach 

Thank you to the team at the Reef Gateway Hotel 

Cannonvale for hosting the QHA & CUB People, Pots 

& Profits Forum on 27 February. The event was wellattended 

from hoteliers across the region who received 

insights from the QHA and CUB teams, along with 

presenters from Cooking the Books, Bunnings Trade 

and DNS Specialty Services focusing on reducing 

costs and maximising profits. The next People, Pots & 

Profits event will be held in Roma in April 

Footy tipping competitions 

Footy season is upon us again and it is a time of 

year that all football fans love. If you are one of the 

hundreds of venues around the state hosting footy 

tipping competitions please contact the QHA if you 

have any questions or concerns in regard to your 

prizes or promotions. We also have corporate partners 

who can provide tipping posters and draw cards for 

your venues and their details can be found in the 

directory pages of this magazine. 

One-off extended hours permit – Easter 

For any hoteliers looking to utilise a one-off extended 

hours permit over the Easter long weekend (Saturday 

30 to Monday 1 April), a reminder you must have 

your application into the OLGR by no later than Friday 

8 March. Thankfully, criteria restrictions for these 

applications have eased and can be found on the 

OLGR website through your client portal. If you intend 

on featuring live or amplified music at your event 

you can also apply for a temporary removal of noise 

conditions permit if applicable. 

2024 QHA Membership renewal reminder 

In December and January you would have received 

your invitation to renew QHA Membership for 

2024. We hope you have valued the services and 

assistance of the QHA. In 2024 we remain committed 

to promoting the hotel and hospitality industry, 

representing the industry for outcomes which benefit 

all members and assisting each member to ensure 

a prosperous future for your business and for our 

industry at large. Member renewal fees which have not 

been paid by the end of this month will result in access 

to services being removed – including members-only 

rebates. Please contact me directly if you have any 

questions regarding your membership renewal.

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A SPIRITED BUNCH 

SPIRIT OF THE REEF 

WITH MORE AND MORE LIQUORS BEING CREATED ON HOME SOIL, THE CRAFT DISTILLERY INDUSTRY 

IS QUICKLY BECOMING AN IDEAL WAY FOR HOSPITALITY VENUES TO SHOWCASE AUSTRALIA’S 

DISTINCTIVE IDENTITY, CRAFTSMANSHIP AND FLAVOUR. 


Fuelled by creativity, sustainable business models, loyal 

followings and a close connection to their locations, 

craft distilleries are flourishing in Australia. In fact, 

success stories of independent spirit businesses seem 

to crop up every couple of months, with Reef Distillers 

being no different after opening in September last year. 

Born out of a passion for artisan spirits made with 

locally sourced botanicals and ingredients, Reef 

Distillers is a true ‘paddock to still’ micro distillery. 

Using local suppliers, farmers and native flora, the 

brand creates unique products that embody some of 

Queensland’s most iconic locations – the Capricorn 

Coast and the Great Barrier Reef. 

Founder of Reef Distillers, Laureth Rumble, said 

as a passionate ocean tribe, they are inspired by 

the diversity of the world’s most famous marine 

ecosystem, its glorious inhabitants and the incredible 

places that Queenslanders get to call home. 

“Because of that, we wanted to share the tastes 

and experiences that make us feel alive, happy and 

blessed. We spent quite a few months developing 

recipes for the four signature spirits we launched with. 

We foraged in the nearby forests and visited local 

farmers and markets to pick key ingredients native to 

the Great Barrier Reef coastline. 

“The result is a delightful mix of native Australian 

flavours like eucalyptus, lemon myrtle, lemongrass, 

mandarin, grapefruit, lemon, coriander and kaffir lime 

leaf in addition to hibiscus and rosella flowers from the 

High Valley Dawn Permaculture Farm. 

“The hibiscus and rosella flowers bring a unique tart 

flavour and the most beautiful colours to our Capricorn 

Rosella Vodka and the Coral Sea Gin,” she said. 

Reef Distillers is the harmonious collaboration of two 

families – the Smiths and the Rumbles. Known for their 

award-winning distillery in South Africa, West Coast 

Distillers, Shane and Zona Smith brought with them a 

wealth of experience and a deep-seated passion for 

craft distilling.


BORN OUT OF A PASSION FOR ARTISAN SPIRITS 

MADE WITH LOCALLY SOURCED BOTANICALS 

AND INGREDIENTS, REEF DISTILLERS IS A TRUE 

‘PADDOCK TO STILL’ MICRO DISTILLERY. 

On the other hand, the Rumble’s love for the sea and 

the environment inspired them to fuse their experience 

of running Great Barrier Reef island resorts such as 

Pumpkin Island and Elysian Retreat with the artistry of 

distillation. 

Laureth said it is this union of expertise that sets Reef 

Distillers apart, with both families having a dedication 

to producing exceptional spirits with an unwavering 

commitment to quality and innovation. 

“We believe that our connection to the ocean and 

islands of the Great Barrier Reef has granted us a 

unique opportunity to showcase the flavours of native 

flora and draw inspiration from the fauna of the reef 

to produce products that capture the spirit of this 

magnificent coastline. 

“We believe that stocking artisan spirits that capture 

the essence of the Great Barrier Reef makes total 

sense when you are a venue that operates on the 

coastline. 

“There is something really special about visiting a place 

and getting involved with products that have been 

made in that place. It creates an intimate connection 

between the visitor and the location,” she said. 

As we are seeing time and time again in the craft 

spirits industry, personality and identity are everything 

for emerging brands. To effectively communicate what 

sets them apart, Reef Distillers has applied an ethereal 

underwater aesthetic to every bottle in their signature 

collection, which includes a Great Barrier Dry Gin, 

Coral Sea Gin, Pacific Ocean Vodka and Capricorn 

Rosella Vodka. 

Laureth said they wanted to make sure their identity 

told a visual story while giving consumers an insight 

into the different facets of their brand. 

“Looking through the glass bottle from the front and 

seeing the watercolour painted background behind the 

liquid gives you a sense of being submerged. It really 

communicates what it’s like to explore the beautiful 

underwater landscapes of the Great Barrier Reef. 

“Our crisp white drawings represent the unique 

ingredients that go into the creation of each spirit. The 

colours were also specifically chosen for each product 

according to our inspiration.


“We hope these designs take people to the beautiful 

place of the Great Barrier Reef each time they open a 

bottle, take in the spirit’s aroma, listen to the sound of 

it pouring over ice and hold it in a chilled glass,” she 

said. 

In addition to creating artisan spirits with layers of 

native flavours that mirror the Great Barrier Reef’s 

diversity, the brand is also determined to help conserve 

the environment they are inspired by. This passion for 

sustainability is strongly displayed in the Reef Distillers’ 

everyday operations and production processes, as 

they operate on a zero-waste policy and use only 

recycled glass for their bottles. 

Laureth said they are in the process of putting a 

refillable solution in place for regular customers, 

restaurants and bars to further reduce their impact on 

the environment. 

“We have also partnered with 1% for the Planet, 

which is a global network made up of thousands of 

businesses and environmental organisations working 

together to support people and the planet. Each year, 

businesses give 1% of their annual sales directly to 

vetted environmental partners. 

“We are really passionate about reef conservation 

projects, and so this will be a key focus of our efforts 

to give back to our environment and community,” she 

said. 

Reef Distillers are based in the industrial estate of 

Hidden Valley, Yeppoon – a small town on the northern 

end of the Southern Great Barrier Reef. After only a 

few months, the distillery is already holding ‘Meet the 

Maker’ tasting events at various venues in addition to 

launching their mini 50ml spirits in minibars across the 

country. 

Laureth said they live in an amazing, creative and 

supportive community and feel very blessed to call 

Hidden Valley home. 

REEF DISTILLERS ARE BASED IN THE 

INDUSTRIAL ESTATE OF HIDDEN VALLEY, 

YEPPOON – A SMALL TOWN ON THE NORTHERN 

END OF THE SOUTHERN GREAT BARRIER REEF.



“We are working with quite a few venues to deliver 

white label products with unique branding in 

collaboration with Reef Distillers, so there are many 

opportunities for hotels, resorts, restaurants and bars 

to have their own branded Reef Distiller products. This 

is something we would really like to expand on. 

“We have our eye on a few gin events next year and 

will also be working in collaboration with the very 

talented Roel from Amuse Dining to host some one-off 

tasting events at unique locations. 

“We have also just been featured on the Queensland 

Distillery Trail, and so we look forward to welcoming 

both national and international guests to the distillery. 

We are indeed very excited for the year ahead!” she 

said. 

There is no doubt that homegrown brands like Reef 

Distillers are garnering more and more attention 

in the industry, with their success providing new 

opportunities for small, creative and quality-driven 

spirit businesses to thrive on a global scale. This not 

only benefits the distilleries themselves, but also allows 

funds to feed back into local businesses, hospitality 

venues, communities and even sustainability initiatives. 

As Australians, we are all grounded in a shared love 

for the ocean, nature, good food and exceptional 

spirits, so it’s about time that businesses across the 

country shared this passion with the world. 

“We noticed that most island resorts and hotels in 

Queensland stock well-known international spirit 

brands, but very few distinctly Australian brands. This 

is slowly changing, and we are excited to be able to 

offer premium artisan Australian spirits to these resorts 

and hotels. 

“We believe in the power of nature’s bounty, the 

essence of coastal living and the transformative magic 

of distillation. We carefully source the finest local 

botanicals, capturing the unique flavours and aromas 

of the Great Barrier Reef coastline, to create spirits 

that celebrate the rich tapestry of our surroundings,” 

Laureth said. 


Photographed by Sarah from Wild & Sea Photography, 

styled by Penny Hunt and shot at Mr Jerry Cocktail Bar.

TRADE DIRECTORY 

INSURANCE | RISK MANAGEMENT | CONSULTING 

Your trusted advisor, helping you identify your business risks 

and find the right insurance solutions so you can face your 

future with confidence. 

Call: 1800 240 432 

AJG.com/au/qha 

LIVE SPORT IN VENUES 

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bringing people together, entertaining them and contributing 

to a boost in trade. And with over 50 live sports, there’s 

something for everyone. Serve your customers the best 

sporting action with Foxtel. 

P: 1300 761 056 www.foxtel.com.au/venues 

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LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND 

Mullins’ hospitality team has unrivalled experience in the liquor 

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gaming compliance and employment advice - we are your 

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Email: cschatz@mullinslawyers.com.au 

mullinslawyers.com.au 

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ADVERTISING & PROMOTION 

For more information on advertising and 

promoting your business in the QHA REVIEW 

contact Dave Swan. 

qhareview@qha.org.au or 0401 345 201 


QHA PARTNERS & CORPORATE MEMBERS 

QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE 

BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES MEMBER 

HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA PARTNER OR 

CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999. 


ACCOUNTING/ TAX 

HLB Mann Judd - 

Chartered Accountants 

Ph: 07 3001 8800 

hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

prosperity.com.au 

SW Accountants 

& Advisors 

Ph: 07 3085 0888 

sw-au.com 

Quantaco 

Ph: 02 8346 6000 

quantaco.co 

Clarity Management 

Ph: 3058 9732 

claritymg.com.au 

Hotel Accountants Pty Ltd 

Ph: 07 5560 8988 

hotelaccountants.com.au 

McGrathNicol 

Ph: 07 3333 9800 

mcgrathnicol.com 

Trinitas Australia Pty Ltd 

Ph: 1300 836 025 

trinitas3.com.au 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

CONSTRUCTION 

Ashley Cooper 

Construction 

Ph: 07 3142 5915 

ashleycooper.com 

BSPN Architecture 

Ph: 07 3851 9100 

bpsn.com.au 

Caughley & Co 

Ph: 0434 549 242 

caughleyco.com.au 

Eurofurn 

Ph: 07 3216 5887 

eurofurn.com.au 

Open Projects 

Ph: 1800 461 421 

openprojects.com.au 

Rohrig Constructions 

Ph: 07 3257 4411 

rohrlg.com.au 

Imagination Play 

Ph: 07 3088 6077 

imaginationplay.com.au 

IQ Construct 

Ph: 3667 8202 

iqcontruct.com.au 

Liife Architecture 

Ph: 0401 384 547 

archliife.com 

Urban Play 

Ph: 07 3256 0554 

urbanplay.com.au 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

accolade-wines.com 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

brown-forman.com 

Campari Australia Pty Ltd 

Ph: 07 3253 1801 

camparigroup.com.au 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

cub.com.au 

Coca-Cola Europacific 

Partners 

Ph: 13 26 53 

ccamatil.com 

Coopers Brewery 

Ph: 07 3275 3732 

coopers.com.au 

CUB Premium Beverages 

Ph: 07 3666 4104 

cub.com.au 

Diageo 

Ph: 07 3257 0800 

diageo.com 

Diablo Co 

Ph: 0400 696 192 

diabloco.com.au 

Lion 

Ph: 07 3361 7400 

lionco.com 

Paramount Liquor 

Ph: 0429 448 523 

www.paramountliquor. 

com.au 

Pernod-Ricard Australia 

Ph: 07 3340 5471 

pernod-ricard.com 

Red Bull Australia 

Ph: 02 9023 2892 

redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

samsmith.com 

Southtrade International 

Ph: 07 3085 7418 

southtradeint.com.au 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 

Flying Foam Pty Ltd 

Ph: 0413 447 711 

flyingfoam.com.au 

Your Mates Brewing Co. 

Ph: 07 5329 4733 

yourmatesbrewing.com 

4 Hearts Brewing 

Ph: 07 3281 1004 

admin@4heartsbrewing.com 

4heartsbrewing.com 

Heads of Noosa Brewing Co. 

Ph: 0401 399 625 

headsofnoosa.com.au 

BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

bunnings.com.au 

Urban Play 

Ph: 07 3256 0554 

urbanplay.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - 

Security & Training 

Ph: 07 3212 8460 

bestsecurlty.net.au 

BTAQ Consulting 

Ph: 0408 437 643 

btaq.com.au 

Find HQ 

Ph: 0431 376 689 

findachef.net.au 

Frontier Leadership 

Ph: 0423 097 246 

frontierleadership.edu.au 

Federation Academy 

Ph: 0423 097 246 

federationacademy.edu.au 

Prime Effect 

Ph: 0406 500 171 

primeeffect.com.au 

MEGT 

Ph: 0409 896 503 

megt.com.au 

Owner Manager Program 

Ph: 0437 834 195 

ownermanager.com.au 

Sero Institute 

Ph: 1800 206 010 

seroinstitute.edu.au 

TAFE Queensland 

Ph: 1300 308 233 

tafeqld.edu.au 

Tribe Workforce Solutions 

Ph: 07 3238 0808 

tribeworkforce.com.au 

The Kingsmen 

Ph: 0410 416 655 

thekingsmen.net.au 

Zenith Hospitality Staffing 

Solutions 

Ph: 07 3002 4000 

zenithhospitality.com 

ENERGY GAS/POWER 

BOC Limited 

Ph: 07 3212 4135 

boc.com.au 

TransTasman 

Energy Group 

Ph: 1300 118 834 

tteg.com.au 

Solar Connected 

Ph: 0432 600 788 

solarconnected.com.au 

Spinifex Energy 

Ph: 0419 108 638 

spinifexenergy.com.au 

Sun Flux Solar Australia 

Pty Ltd 

Ph: 0421 082 828 

sunfluxsolar.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

Commonwealth Bank of 

Australia 

Ph: 0476 824 307 

CommBank.com.au 

Gallagher Insurance 

Brokers 

Brisbane: 07 3367 5000 

Nth QLD: 07 4753 5311 

Toowoomba: 07 4639 7102 

ajg.com.au 

Green Finance Group 

Ph: 0457 883 700 

greenfinancegroup. 

com.au 

Waratah Debt Capital 

Ph: 0448 681 783 

waratahmanagement. 

com.au 

Westpac Banking 

Corporation 

Ph: 0438 701 195 

westpac.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

BUPA - health insurance 

Ph: 134 135 

(quote ID 2139463) 

bupa.com.au 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 


Ph: 1300 836 025 

trinitas3.com.au 

Matrix Insurance Group 

Ph: 08 6555 7742 

matrixinsurance.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

Bidfood Australia Limited 

Ph: 0434 939 134 

bidfood.com.au 

PFD Food Services 

Ph: 131 733 

pfdfoods.com.au 

Simon George and Sons 

Ph: 07 3717 1400 

simongeorge.com.au 

CTB & Co 


Ph: 1300 911 282 


Food and Agribusiness 

Network 

Ph: 0419 651 157 

foodagribusiness.org.au 

Goodman Fielder 

Ph: 0403 937 801 

gffoodservice.com.au 

CFM Australia - 

Swap & Go Oils 

Ph: 0430 504 486 

cfmaustralia.com.au 

FURNITURE SUPPLY 

SlumberCorp 

Ph: 07 3892 7477 

slumbercorp.com.au 

GAMING AND RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

konamiaustralia.com.au 

Light & Wonder 

Ph: 02 9773 0299 

explore.lnw.com

MAX 

Ph: 0418 728 927 

max.com.au 

Odyssey Gaming Services 

Ph: 07 3087 3300 

odysseygaming.com 

PVS Australia Pty Ltd 

Ph: 03 8671 1900 

pvsoz.com.au 

Simtech 

Ph: 07 5596 6993 

simtechcreations.com 

Keno 

(The Lottery Corporation) 

Ph: 07 3001 9300 

thelotterycorporation.com 

TAB 

Ph: 0436 816 254 

tab.com.au 

UTOPIA Gaming Systems 

Ph: 1800 200 201 

utopiagaming.com.au 

HOSPITALITY 

CONSULTANTS 

AHS Hospitality 

Ph: 07 5512 6143 

ahshospitality.com.au 

Stan Sport 

Ph: 0416 208 417 

stan.com.au/sport/venues 

Nightlife - Music & Video 

Freecall: 1800 679 748 

nightlife.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

proscore.com.au 

Rooks Entertainment 

Ph: 07 4068 8633 

rooks-entertainment.com.au 

HOTEL & BAR SUPPLIES 

BOC Limited - Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

boc.com.au 

Reward Hospitality 

Ph: 07 3341 5929 

rewardhospitality.com.au 

Stoddart 

Ph: 0437 576 447 

stoddart.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 


QHA PLATINUM PARTNERS 

QHA DIAMOND PARTNERS 

QHA GOLD PARTNERS 

DNS Specialist Services 

Ph: 0433 906 809 

dnsspecialistservices.com.au 

DWS Hospitality Specialists 

Ph: 07 3878 9355 

dws.net 

Lighthouse Safety & 

Compliance 

Ph: 0422 669 631 

lighthousesafety.com.au 

Logic Hospitality 

Ph: 07 5520 3957 

logichospitality.com.au 

Mondandia Consulting 

Ph: 0448 710 629 

monandiaconsulting.com.au 

Off Market Hotels 

Chris Cameron 

Ph: 0477 271 875 

offmarkethotels.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

powerjeffrey.com.au 

CRE Brokers 

Ph: 07 5371 0165 

crebrokers.com 

HTL Property 

Ph: 02 9136 6373 

htlproperty.com.au 

JLL 

Ph: 07 3231 1311 

jll.com.au 

Morph Consulting Services 

Ph: 0438 758 847 

morph-consulting.com 

Nuvho 

Ph: 07 3357 9951 

nuvho.com 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality. 

com.au 

Prostaff Events Pty Ltd 

prostaffevents.com.au 

Relief Hotel Management 

Ph: 0419 733 681 

reliefhotelmanagement.com 

HOTEL ENTERTAINMENT 

Foxtel Business 

Ph: 1300 790 182 

foxtel.com.au/venues 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

skychannel.com.au 

LEGAL 

Mullins 

Ph: (07) 3224 0222 

mullinslawyers.com.au 

Holding Redlich 

Ph: 07 3135 0500 

holdingredlich.com 

HopgoodGanim Lawyers 

Ph: 0419 762 469 

hopgoodganim.com.au 

K&L Gates 

Ph: 0416 131 543 

klgates.com 

LIQUOR 

BUYING GROUPS 

Bottlemart 

Ph: 1300 733 504 

bottlemart.com.au 

Independent Liquor 

Group 

Ph: 07 3713 2751 

ilg.com.au 

Liquor Legends 

Ph: 07 3107 7422 

liquorlegends.com.au 

BSV 

Daily Press 

H&L Australia 

Next Payments 

Best Security 

BOC Limited 

BSPN Architecture 

Caughley and Co 

Chewzie Table 

Ordering 

Coopers Brewery 

Command 51 

Eurofurn 

Diablo Co 

QHA SILVER PARTNERS 

Odyssey Gaming 

Services 

Prosperity 

Advisers QLD 

PVS Australia 

QHA BRONZE PARTNERS 

Green Finance Group 

HLB Mann Judd 

SwiftPOS 

Open Projects Group 

Operandio Pty Ltd 


Platypus Print 

Packaging 

Power Jeffrey and 

Company 

Quantaco 

Simon George & Sons 

Trans Tasman 

Energy Group 

UTOPIA Gaming 

Systems 

Rohrig Constructions 

Red Bull Australia 

Secure Access I.T. 

Simtech 

Southtrade 

International 

Stan Sport 

SW Accountants 

& Advisors 

Waratah Debt Capital 



APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT 

OF LICENSED VENUES 

TRAINING 

“HONESTLY THE BEST TRAINING 

SESSION! FUN AND LIGHT-HEARTED 

WHILE BEING VERY INFORMATIVE AND 

KNOWLEDGEABLE. THANKS, QHA.” 

OTHER COURSES OFFERED: 

Online RSA/RSG Training 

Gaming Nominee Training 

Employment Relations Training 

Employment Relations Webinar 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 

For more information please contact the 

QHA Training Centre 

Ph: 07 3221 6999 Fax: 07 3221 6649 

Email: training@qha.org.au 

Web: www.qha.org.au 

LIQUOR 

WHOLESALE GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: 07 3489 3600 

Townsville: 07 4799 4022 

Cairns: 07 4041 6070 

almliquor.com.au 


Ph: 0429 448 523 

paramountliquor.com.au 

Your Mates Brewing Co. 

Ph: 07 5329 4733 

yourmatesbrewing.com 

4 Hearts Brewing Co. 

Ph: 0428 236 436 

4heartsbrewing.com 

MEDIA / MARKETING 

Daily Press 

Ph: 0412 224 969 

dailypress.com.au 

Horse & Water Creative 

Ph: 0401 345 201 

horseandwater.com.au 

POINT OF SALE / 

PAYMENTS 

CashZone 

Ph: 0466 148 752 

cashzoneatm.com.au 

H&L Australia Pty Ltd 

Ph: 0407 975 411 

hlaustralia.com.au 

SwiftPOS 

Ph: 1800 679 701 

swiftpos.com.au 

Next Payments 

Ph: 0447 427 868 

nextpayments.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

Bepoz Retail Solutions 

Ph: 1300 023 769 

bepoz.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

Idealpos Solutions 

Ph: 07 3630 2455 

Idealpos.co 

MyVenue Pty Ltd 

Ph: 0447 129 873 

myvenue.com/pubs-cafes-bars 

UrPay 

Ph: 0411 457 377 

urpay.com.au 

PRINTING / PACKAGING 

Platypus Print Packaging 

Ph 07 3352 0300 

platys.com.au 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

bestsecurity.net.au 

Command 51 

Ph: 0437 368 352 

command51.com.au 

CMBM Facility Services 

Ph: 07 3391 1040 / 

Ph: 0419 708 715 

cmbm.com.au 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

Lotus Commercial Pty Ltd 

Ph: 1300 653 536 

lotusfilters.com.au 

Luxxe Outsourced Hotel 

Services 

Ph: 03 8761 9156 

luxxe.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Tru Security Services 

Ph: 0452 377 662 

trusecurity.com.au 

SUPERANNUATION 

HOSTPLUS 

Ph: 1300 467 875 

hostplus.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

BSV 

Ph: 1300 244 727 

bigscreenvideo.com.au 

Chewzie Table Ordering 

Ph: 1300 243 994 

chewzie.me 

Employment Hero Pty Ltd 

Ph: 0415 769 186 

employmenthero.com 

Operandio Pty Ltd 

Ph: 0422 398 294 

operandio.com 

Secure Access I.T. 

Ph: 1300 880 565 

secureaccess.com.au 

Tanda 

Ph: 1300 859 117 

tanda.co 

BK Electronics 

Ph: 0431 509 409 

bkelectronics.com.au 

Cherry Hub Pty Ltd 

Ph: 0409 548 276 

cherryhub.com.au 

CTB & Co 


Ph: 1300 911 282 


Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

IDU Technologies Pty Ltd 

mitch@idu-identification.com 

idu-identification.com 

Jands 

Ph: 0408 506 620 

jands.com.au 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

jbhifi.com.au 

Mr Yum 

Ph: 0448 504 121 

mryum.com.au 

OpenTable 

(03) 4240 3297 

restaurant.opentable.com 

onPlatinum ICT 

Ph: 0402 281 561 

onplatinum.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Smart Parking Limited 

Ph: 0421 155 972 

smartparking.com 

UrPay Technologies 

Ph: 0411 457 377 

urpay.com.au 

Vix Vizion Pty Ltd 

Ph: 0413 026 918 

vixvizion.com 

Whats Doing App 

Ph: 0404 561 895 

whatsdoingapp.com 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

apeagers.com.au 


Ph: 1300 836 025 

trinitas3.com.au

FREE ENTRY 

Join us for the 

Mar 

27 MarcH 2024 

RACV Royal Pines Resort 

Golf Course, Gold Coast 

INDIVIDUAL TICKETS 

$250 

HOLE SPONSORSHIPS 

$2,500 

(includes a team of 4) 

TEAM OF 4 

$1,000 

All packages include: 

18 hole, 4 ball Ambrose Competition, including green fees and buggy hire 

On course lunch | Beverages on course | Post-Game Presentation and Dinner 

For more information email kmott@qha.org.au or phone 07 3221 6999

QHA-Review_Mar_Digital

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