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DRC Annual Report for 2023 - May 2024

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AGM REPORT <strong>2023</strong><br />

Dovercourt Recreation Association<br />

MAY 28, <strong>2024</strong><br />

DOVERCOURT RECREATION ASSOCIATION<br />

411 Dovercourt Ave. Ottawa. www.dovercourt.org


1<br />

Dovercourt Recreation Association <strong>Annual</strong> <strong>Report</strong> <strong>2023</strong><br />

Message from the President:<br />

On behalf of the Board of Directors of the Dovercourt Recreation Association (DRA), I want to<br />

welcome you to the <strong>2024</strong> <strong>Annual</strong> General Meeting.<br />

I want to acknowledge that the land on which our facilities run are on the un-ceded<br />

Algonquin Anishinabe territory. The peoples of the Algonquin Anishinabe Nation lived on<br />

this territory <strong>for</strong> millennia, and their culture and presence have nurtured and continue to<br />

nurture this land. And <strong>for</strong> that, we are grateful.<br />

<strong>2023</strong> was a very successful year! After several years of rebuilding, we are happy to report<br />

our revenues have grown to just under $5.5 million – almost back to pre-pandemic levels.<br />

The centre is (again!) a buzzing hive of activity. Our revenues exceeded our expenses<br />

allowing us to continue to rebuild our reserves. This financial stability allows us to invest<br />

even more into our community. Greg Boddy, our Treasurer, will provide more details on our<br />

financial results.<br />

In addition to rebuilding our revenues, we have been rebuilding our people. DRA now has<br />

26 full-time and 357 part-time staff. Our Executive Director, Sureen Gosal, who joined the<br />

organization in the Summer of 2022, is hitting his stride and the internal operations are<br />

running smoothly. There have been changes at the senior staff level and with change comes<br />

opportunity. In <strong>2023</strong>, Christine Pelletier, a long-term staff member, was promoted to the role<br />

of Director, Aquatics. Sureen will share more about the management of the organization in<br />

his address.<br />

One of the many accomplishments in <strong>2023</strong> was the signing of a new City of Ottawa service<br />

agreement. We are so <strong>for</strong>tunate to have a great working relationship with this very<br />

important partner. And <strong>2023</strong> saw us conversing more with other partners and enhancing our<br />

presence in the community – a key priority <strong>for</strong> us going <strong>for</strong>ward.<br />

On behalf of the Board, I want to thank the staff who are the heart and soul of the<br />

organization. You continue to show great leadership, diligence and resilience.<br />

Thank you to all the volunteers who maintain the ice rink at Dovercourt in the winter. It was a<br />

tough year weather-wise and your ef<strong>for</strong>ts to keep building and maintaining the ice are<br />

appreciated.<br />

Thank you to our councillors, Jeff Leiper and Theresa Kavanagh <strong>for</strong> their unwavering support<br />

<strong>for</strong> all we do. Thank you to all our partners.<br />

Thank you to my fellow Board members. Your time and talents are very much appreciated. A<br />

special thank you to our departing Board members, Joanne Thomson and Emily Glossop.<br />

And finally, a thank you to our clients and community – <strong>for</strong> your patience, loyalty and<br />

commitment in building a happy, healthy, vibrant and inclusive community.<br />

1


2<br />

In closing, I am proud of how Dovercourt has weathered the pandemic crisis and emerged<br />

stronger than ever. I am confident in the leadership and governance of this storied<br />

institution and am very hopeful <strong>for</strong> the future – it is in good hands!<br />

Thank you.<br />

Lynn Sarkozy<br />

DRA Board President<br />

Executive Director’s report<br />

My many thanks to the Board, our Staff, our Volunteers, and our Community <strong>for</strong> making <strong>2023</strong><br />

an excellent year of rebuilding our Dovercourt Recreation Association.<br />

Our financial position has improved significantly over the last year, and we have returned to<br />

balanced budgeting <strong>for</strong> future years. The challenge of the pandemic seems to be well<br />

behind us.<br />

My congratulations to Dave Adams and Cheryl Caldwell of the Kichi Sibi Winter trail. <strong>2023</strong><br />

marked the first season that the multi-use groomed ski trail was operated by a separate<br />

independent charity. Dovercourt supported the creation of the Winter trail in 2016 and<br />

gifted the trail assets to the new charity in <strong>2023</strong>. Thank you <strong>for</strong> continuing to provide this<br />

service to our community.<br />

I am pleased to announce that the City of Ottawa continues to trust our association to meet<br />

the recreation needs of the city, and we have secured a renewal of our agreements <strong>for</strong> the<br />

next five years. Thank you to our city councillors Theresa Kavanagh and Jeff Leiper, our local<br />

community associations, and other community groups <strong>for</strong> your support in making<br />

Dovercourt a place <strong>for</strong> everyone.<br />

Your volunteer Board of Directors continues to provide oversight of the organization, and we<br />

wish the best to our outgoing directors Emily Glossop, Lynn Sarkozy, and Joanne Thomson.<br />

You will be missed, and the entire association appreciates all the time you have given to us.<br />

We had three long-term full-time staff leave Dovercourt to pursue new career growth<br />

opportunities over the last year. Dovercourt thanks Andrew Burrows (<strong>for</strong>mer facility<br />

manager), Robin Cloutier (<strong>for</strong>mer Program Director: Recreation), and Kathleen Finn (<strong>for</strong>mer<br />

Program Director: Aquatics and Fitness) <strong>for</strong> their many years of making Dovercourt a better<br />

place.<br />

I could not be prouder of our growth during the last year, and I look <strong>for</strong>ward to finding ways<br />

to do more in creating a Healthy, Active, Engaged Community through Recreation.<br />

Sureen Gosal<br />

Executive Director<br />

2


3<br />

Dovercourt’s Board of Directors<br />

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●<br />

Lynn Sarkozy, President<br />

Emily Glossop, Vice President<br />

Jude Pattenden, Vice President<br />

Greg Boddy, Treasurer<br />

Meg Ogden, Secretary<br />

Alison Bourgon<br />

Joanne Dobson<br />

Derek Jackson<br />

Matthew Lynch<br />

Ethan McMonagle<br />

Joanne Thomson<br />

Luis Gabriel Zuniga<br />

Departed the Board in <strong>2023</strong>:<br />

• Jenny Ellison<br />

• Margherita Marcone<br />

• Jonathan Rothschild<br />

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4<br />

<strong>2023</strong> stats<br />

4


Summer Camp<br />

• 4266 registered in 229 camps, an increase of 19.33%<br />

• 1970 individual children, an increase of 17.19%<br />

• For the summer, we hired 165 camp staff, 16 inclusion support workers, and 25 Focus<br />

on Youth Students through the OCDSB and OCSB programs.<br />

• 4 leads<br />

• 1 season coordinator<br />

• Introduction of third-party staff<br />

• 34 participants completed the Counselor-in-Training program and since the summer,<br />

15 have accepted staff positions.<br />

• At our annual Camp Banquet, the Jonas Mitchell Award was presented to camp<br />

director Eric Fallenbuchl. He is an outstanding role model to the entire staff team and<br />

embodies the legacy of Jonas Mitchell with the energy of Dovercourt Camps.<br />

• The HIGH FIVE award recipients included:<br />

Ø Caring Leader – Alex Lemieux<br />

Ø Friends – Joanna Currie<br />

Ø Participation – Parker Johnson<br />

Ø Play – Anna Kenworthy<br />

Ø Mastery – Liliane Chagnon<br />

5<br />

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6<br />

After School <strong>2023</strong><br />

The program expanded to a capacity of 115 participants.<br />

We noticed an increase of participants coming from Eduoard Bond (in the past most<br />

registrants were from Broadview PS)<br />

Breakfast Club continued to a group of 15 participants in the morning.<br />

The ND (Notre Dame) After 3 program started up on October 17 th , with a total of 48<br />

registrants.<br />

The program began partnerships with Pixel Classroom and Alida Awliwindi from Allys<br />

Braids Workshops.<br />

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WAVE<br />

• Sarah Stewart was hired as our full-time coordinator<br />

• Began new work placements at Canadian Tire, Pet Smart, and Thrive Boutique<br />

Consignment<br />

• Partnered with Parkdale Food Center <strong>for</strong> their Fill the Freezer community initiative.<br />

The W.A.V.E. group grocery shops <strong>for</strong> a recipe chosen by a chef at PFC and have a 2<br />

hour cooking class where the meals are then frozen and distributed to the<br />

community.<br />

• Welcomed 3 new apprentices<br />

• Partnered with the Lotus Center <strong>for</strong> weekly music classes<br />

• We began an optional indoor therapeutic scuba diving course led by Scubapeutics. 5<br />

apprentices have taken part, so far!<br />

7<br />

7


Recreation<br />

Meghan Draper joined the team in early <strong>2023</strong> and worked to build the variety and volume of<br />

sessional recreation programs on offer.<br />

Programs included:<br />

• Dance: Ballet, Jazz, HipHop, Tiny Dancers<br />

• Sports: Basketball Basics, Soccer Skills & Drills, Skateboard 101, Taekwondo (various<br />

levels), Rock climbing, Tennis Tactics, Mini Movers, Karate<br />

• Culinary: Cookies, Bars, & Buns; Tarts, Cookies & Scones;<br />

• Arts: Creative Writing, Acting, Watercolour, Art Journaling, Learn to Draw, Abstract<br />

Art<br />

• Music: Glee Club, Intro to Singing, Making Music<br />

• Pottery: Family pottery; wheel & handbuilding<br />

• STEM: Science Explorers<br />

• Date Nights<br />

Programs offered by session:<br />

• Winter <strong>2023</strong>: 35<br />

• Spring <strong>2023</strong>: 51<br />

• Summer <strong>2023</strong>: 35<br />

• Fall <strong>2023</strong>: 44<br />

8<br />

Aquatics<br />

• Continued the pre-booking of recreational swims in Xplor Recreation/ Perfect Mind<br />

that began with Covid. There are many advantages, including lifeguard scheduling<br />

(we know exactly how many people are coming to a swim), no cash-handling by CS<br />

staff, no long lineups. People can guarantee their spots in advance and avoid<br />

disappointment if the swim sells out.<br />

• The Senior Instructor position that was successfully introduced in 2021 was continued<br />

in <strong>2023</strong> to recruit and train new Headguards<br />

• Swim lesson registrations in <strong>2023</strong> had very high registration volume especially in the<br />

first hour. Most lessons sold out.<br />

• 8835 participants in swim lessons in <strong>2023</strong><br />

8


9<br />

• 24976 swimmers attended recreational swims<br />

• Aquatic Leadership:<br />

o Lifeguarding (Includes full course & recert) – 223<br />

o Instructors (Swim, LSI, Trainer & Examiner Courses) – 240<br />

o Bronzes (Includes Star, Medallion, Cross) - 240<br />

o First Aids (Includes SFA, SFA recert & Airway Management) – 182<br />

o Home Alone/Babysitting – 177<br />

o Staff Hired from these courses: 52<br />

9


Fitness<br />

• Dovercourt Fit Pass<br />

o we continued pre-booking of classes and some online classes<br />

o some specialty classes were offered on Fit pass schedule including TRX,<br />

Barre, Breathwork, Zumba and Water Walking<br />

o Fit pass classes: In <strong>2023</strong>, the schedule offered about 38 classes including 26<br />

land classes, 2 spin classes, 8 aquafit and 2 online classes<br />

o Pass sales continued to climb, from 175 to 252 by the end of the year<br />

o There were 18,349 Fitpass class bookings<br />

• Aquafitness classes were in high demand, both rehab and regular, 593 participants<br />

registered across 16 aquafitness classes sessionally<br />

• Registered Specialty fitness classes<br />

o We offered 28 land specialty classes sessionally with 508 participants<br />

registered in <strong>2023</strong><br />

o New offerings included Mio Facial Release, Gentle Yoga, Pilates, Post Natal<br />

Yoga & Strength<br />

o Mind Body Connection (rehab introduced in 2022) continues to be successful<br />

• New “Seniors on the Go” programming including Pole Walking, HeartWise fitness<br />

and social activities; Euchre, Coffee on the couch and Boardgames was introduced<br />

• 5 Lunchtime Heath & Wellness lectures with our partners at OPTSC were run at no<br />

charge to the community<br />

• We offered 4 free “Get Fit at Dovercourt” events throughout the year.<br />

• We have about 42 active instructors including personal training, and land, online and<br />

water classes.<br />

• Hired Krista Jefferies as our Part time Fitness Supervisor in March <strong>2023</strong><br />

• Pickleball continues to be popular, selling out all 5 additional time slots weekly.<br />

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The Kichi Sibi Winter Trail<br />

The Winter Trail concluded its seventh official season in Spring of <strong>2023</strong>. It begins its eighth<br />

season as an independent NFP charity.<br />

11


Rentals & Events<br />

We offered limited room rentals at Dovercourt but many rentals at Van Lang to community<br />

partners.<br />

Marketing and Communications<br />

• The only printed item we produced was the <strong>2023</strong> Centre Family calendar, which<br />

highlighted all centre programs, including summer camps.<br />

o We printed 10,000: distributed 7000 via Canada Post to postal walks near<br />

<strong>DRC</strong>, 3000 <strong>for</strong> in-centre distribution.<br />

• In-house flyers were produced by Trish <strong>for</strong> specialty, group fitness, rec swim, and<br />

holiday schedules<br />

• We book monthly half page ads in Kitchissippi Times as well as their features<br />

sections <strong>for</strong> camps, seniors, health & wellness, summer fun etc<br />

• Digital ads in social media and google search with Karmadharma <strong>for</strong> camps and Fit<br />

Pass<br />

• Digital signs on TVs at downstairs CS desk, upstairs lobby and AFS desk promote<br />

our regular programs, and seasonal highlights and events<br />

• Trish publishes a monthly newsletter using Mailchimp<br />

• Staff send targeted emails from Perfect mind/ Xplor Recreation to ‘smart lists’ of<br />

specific clients <strong>for</strong> both in<strong>for</strong>mational and marketing purposes<br />

12<br />

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13<br />

Targetted email from XR; monthly newsletter; social media posts<br />

Website; Centre calendar<br />

IT<br />

• Intega IT is our provider: cyber security is provided by their partner, Field Effects,<br />

which monitors all traffic. They also provide security quizzes and training <strong>for</strong> all staff<br />

• New firewall installed; started replacing switches with current PoE switches<br />

• Replaced all aging Meraki APs with non-subscription APs (wifi network)<br />

• Moved most server files to Sharepoint (early <strong>2023</strong>)<br />

• New computers and monitors were added throughout the year<br />

• Switching from old finance software Adagio to Sage 50 on a hosted server in Q1 <strong>2024</strong><br />

• We have a tech roadmap <strong>for</strong> the next number of years from our VCIO at Intega<br />

13


Sponsors and Partners<br />

We are grateful <strong>for</strong> the ongoing support of our sponsors, which include our room-naming<br />

sponsors: Ottawa Physiotherapy and Sport Clinics, Carling Motors Volvo and Mazda and the<br />

Morris Home Team. We also appreciate our warm relationship with the Westboro Village<br />

Business Improvement area. The Guy with the Dog real estate group continued to sponsor<br />

the Kids Swim Free Friday night swim when we were able to offer recreational swims. City of<br />

Ottawa offered free swims to kids 17yrs & under from Summer <strong>2023</strong> onwards; Dovercourt<br />

did the same.<br />

Ferme Larkspur Farm is an agro-ecological farm that specializes in growing certified<br />

organic vegetables and cut flowers. They offer a weekly basket of fresh, seasonal<br />

vegetables from June to October, and once again the Dovercourt parking lot was the weekly<br />

pickup location during summer <strong>2023</strong>.<br />

Communauto has a pickup/ drop off spot in our parking lot.<br />

14<br />

14


Dovercourt as a Charity<br />

Program revenue and donations help us fulfill our charitable mission and to deliver inclusion<br />

programs, our self-funded financial assistance and Last Minute Club. Donations can be made<br />

online through our Canada Helps website or by cheque. Donors can designate their<br />

donation <strong>for</strong> various campaigns including inclusion, financial assistance, last-minute club<br />

and the Kichi Sibi Winter Trail, and in the memory of past staff, Lorne Tosh and Jonas<br />

Mitchell.<br />

Online donations<br />

Our Canada Helps website saw online donations of $3061.87 in <strong>2023</strong> <strong>for</strong> various causes.<br />

• Trail donations: $360<br />

• Inclusion: $450<br />

• Jonas Mitchell: $30<br />

• General: $2220.84<br />

15<br />

Financial Assistance<br />

We allocated $17,829 <strong>for</strong> financial assistance <strong>for</strong> <strong>2023</strong>, of which $9889.79 was used<br />

Last Minute Club<br />

Last Minute Club placement (putting participants who have been referred by a social<br />

service agency into surplus spaces in our programs) placed clients in 34 programs <strong>for</strong> a<br />

value of $11,238.09<br />

15


16<br />

Stats at a Glance<br />

Participation by program area & staff numbers<br />

2021 2022 <strong>2023</strong><br />

Online art classes 172 registered; 62<br />

individuals<br />

Pottery classes 138 registered, 98<br />

individuals<br />

153 12 classes &<br />

108 registered<br />

61 7 classes &<br />

38 registered<br />

Dance classes 91 113 39 classes &<br />

149 registered<br />

Sports programs 143 207 61 programs &<br />

400 registered<br />

Martial arts 38 registered 38 16 programs &<br />

181 registered<br />

Rec swims 4810 swims booked 6687 swims booked 24,976 attendees<br />

Swim lessons 2561 participants 7016 participants 8,835 registered<br />

Fit passes<br />

(drop-in group fitness,<br />

online, spin & aquafit<br />

classes)<br />

110 monthly average passes 160 monthly average passes 175<br />

Fit pass classes<br />

attended<br />

4857 12225 18,349 attendees<br />

Fitness Centre<br />

bookings<br />

n/a 1841 4,831 attendees<br />

Registered fitness<br />

classes<br />

289 registered 126 + 162 (aqfit) = 288 508 registered<br />

Volunteers Board of Directors: 13<br />

Rink volunteers: 56<br />

Kichi Sibi Trail volunteers:<br />

24<br />

Board of Directors: 12<br />

Rink Volunteers: 66<br />

KSWT trail volunteers: 20<br />

Board of Directors: 12<br />

Rink Volunteers: 10<br />

(McKellar runs their<br />

own rink now)<br />

16


17<br />

Full-time staff in<br />

2022<br />

15 23 26<br />

Part-time staff in<br />

2022 (includes after<br />

school and camp staff,<br />

swim , fitness and<br />

facility staff.<br />

216 363 460<br />

Participation by Age <strong>2023</strong><br />

Participation by age, <strong>2023</strong><br />

9%<br />

15%<br />

20%<br />

7%<br />

40%<br />

9%<br />

0-4 5-12 13-19 20-34 35-54 55+<br />

17


18<br />

Participation by age in registered programs from 2019 - <strong>2023</strong><br />

7000<br />

Participation by age 2019 - <strong>2023</strong><br />

6000<br />

5000<br />

4000<br />

3000<br />

2000<br />

1000<br />

0<br />

0-4 5-12 13-19 20-34 35-54 55+<br />

2019 2018 2020 2021 2022 <strong>2023</strong><br />

18


19<br />

Financials<br />

Revenue vs Expenses 2016 – <strong>2023</strong><br />

revenue vs expenses 2016 - <strong>2023</strong><br />

7,000,000<br />

6,000,000<br />

5,000,000<br />

4,000,000<br />

3,000,000<br />

2,000,000<br />

1,000,000<br />

0<br />

2016 2017 2018 2019 2020 2021 2022 <strong>2023</strong><br />

revenue<br />

expenses<br />

19


20<br />

Revenue Sources <strong>2023</strong><br />

operations &<br />

community<br />

development<br />

10%<br />

City of Ottawa<br />

8%<br />

Government<br />

assistance 0%<br />

program fees<br />

82%<br />

Revenue sources <strong>2023</strong> vs 2022<br />

Government assistance<br />

City of Ottawa<br />

operations & community development<br />

program fees<br />

0 1000000 2000000 3000000 4000000 5000000<br />

<strong>2023</strong> 2022<br />

20

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