QHA_Review_June_Digital

JUNE 2024 

getaway 

ENDLESS 

HORIZONS 

IN CUNNAMULLA, EVERY NIGHT THE 

SKY IS CLEAR ENOUGH TO SEE THE 

STARS. 

INSIGHTS 

FOOD FOR 

THOUGHT 

FOCUS 

THE ART OF 

ENTERTAINMENT 

A SPIRITED BUNCH 

CULT CLASSICS

We specialise in 

GUARANTEED MAXIMUM PRICE (GMP) 

DESIGN & CONSTRUCT (D&C) 

TENDERED (TRADITIONAL) 

07 3142 5915 | enquiries@ashleycooper.com 

Unit 2/3-5 Deakin St, Brendale QLD 4500 

F l 

ashleycooper.com

EDITOR’S LETTER 

DOING 

IT ON 

OUR 

OWN 

OUR FIRST 

EVER TRIP 

TO THE 

TORRES 

STRAIT 

WAS A 

PROFOUND 

EXPERIENCE 

Torquay Hotel’s Darren Carter, QHA’s Bernie Hogan, Story Bridge Hotel owner and QHA President Richard 

Deery, Caxton Hotel’s Ross Farquhar, and Stephen Stoios of the Central Queensland Hotels Group. 

I am writing this column the day after 

the Federal Budget was handed down in 

Canberra and after an extended period of 

travel for the QHA. 

We have been everywhere across the state 

in the last month, participating in the People 

Pots & Profits session in Roma, supporting 

the Queensland Music Trails in Quilpie, 

attending Beef Week in Rockhampton, and 

emphasising the importance of Queensland’s 

hotels and the accommodation sector to 

our suppliers and politicians. These were all 

terrific experiences, however visiting our most 

northern members on our first ever trip to the 

Torres Strait was a profound experience. 

These members have never been able to 

adequately communicate the differences 

they experience on a daily basis in one of the 

most remote parts of the state. Don’t get me 

wrong, these professionally run, engaging, 

and reportedly quite prosperous businesses 

are the lifeblood of their communities. Each 

venue reflects their version of island life 

and supports the locals with hospitality, 

employment, and indeed, great pride. 

The QHA felt the deepest respect after understanding just 

how magnified the challenges all of us face are at the very 

top of the state, where venues are reliant on the weather, 

inconsistent supply lines, and government services. This 

especially hit home to me after seeing the budget last night, 

which included little direct assistance to an industry that is 

vital to the lives of so many Queenslanders. 

However, I balance this with my overriding desire to have an 

industry that is unhindered by overregulation. We are all too 

aware that, with every piece of assistance from governments 

at all levels, our industry invites further regulation that drags 

us away from being what we always strive to be – the centre 

of our community providing world-class experiences to 

guests and locals alike. 

So, I take a lesson from our northernmost members (and 

inspiring members everywhere) and seek to determine our 

own success while keeping the intervention of our businesses 

to a minimum. 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

REVIEW / 3

INSIGHTS 

FOCUS 


CONTRIBUTORS 

 

GETAWAY 

 

 

 

2024 

OUR 

COVER: 

Club Boutique 

Hotel, Cunnamulla 

Photography by 

Alex Spurway 

 

 

 

 

 

 

SERVING HOSPITALITY SINCE 1885. 

JUNE 2024 

EDITION 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Richard Deery 

Senior Vice President 

Mr Matthew Coorey 

Vice Presidents 

Mr Brad Fitzgibbons 

Ms Mel Tait 

Mr Sam Ingham-Myers 

Secretary/Treasurer 

Ms Rachel Johnson 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

QHA REVIEW is published by the Queensland Hotels 

Association ABN 54 878 166 941. 

All information is correct at time of going to press. The 

publishers cannot accept responsibility for errors in 

articles or advertisements, or unsolicited manuscripts, 

photographs, or illustrations. The opinions and words 

of the authors do not necessarily represent those of 

the publisher. All rights reserved. Reproduction in part 

or whole is strictly prohibited without prior permission. 

3. EDITOR’S LETTER 

5. CONTRIBUTORS 

6. NEWS 

18. GETAWAY 

CLUB BOUTIQUE HOTEL 

26. INSIGHTS 

FOOD FOR THOUGHT 

34. FOCUS 

THE ART OF ENTERTAINMENT 

46. A CRAFTY BUNCH 

EDEN BREWHOUSE 

52. TOP DROP 

56. A SPIRITED BUNCH 

NOSFERATU DISTILLERY 

63. TRADE DIRECTORY 

64. PARTNERS & CORPORATE MEMBERS 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Dave Swan 0401 345 201 

qhareview@qha.org.au

CONTRIBUTORS 

DAMIAN STEELE 

THERESE KELLY 

PAUL ST JOHN-WOOD 

CURT SCHATZ 

QHA Deputy Chief Executive 

A hospitality industry professional 

with over 30 years of experience 

in liquor, gaming, and operations. 

Damian has a strong focus on 

compliance and legislation. 

QHA Training Manager 

An experienced VET sector 

professional, Therese manages the 

QHA Training department and is 

responsible for the development 

and delivery of quality training for 

QHA members and other hospitality 

venues. 

QHA Membership Officer 

Paul is the face of the Association to 

many QHA members as he travels 

the length and breadth of the state 

visiting, advising, and assisting 

publicans. 

Managing Partner, Mullins 

With over 30 years of experience 

in property, liquor, and gaming 

law, Curt is recognised as a leader 

in this field. He advises pub, club, 

nightclub, restaurant, resort, and 

accommodation venue owners and 

operators. 

THE HON YVETTE D’ATH 

VICTORIA THOMSON 

TANA THORPE 

TOM FITZGERALD 

Attorney-General and Minister 

for Justice and Minister for the 

Prevention of Domestic and 

Family Violence 

Yvette D’Ath is a Labor member 

of the Legislative Assembly of 

Queensland representing the seat of 

Redcliffe. 

Commissioner for Office of 

Liquor and Gaming Regulation 

Queensland 

Victoria is responsible for the 

regulatory policy and strategic 

direction of product safety, licensing, 

compliance, and enforcement 

activities to protect market integrity 

and keep Queenslanders safe. 

Employment Relations Advisor 

Tana utilises her experience at the 

QHA and previous advisory roles to 

assist businesses with all aspects of 

employment relations. 

Accommodation Membership 

Services Officer 

Tom will act as your conduit to 

accommodation information and 

QHA services, and is an experienced 

professional who grew up living and 

working in the hospitality industry as 

part of a hotel-owning family. 

ADAM FLOYD 

NICK BAINBRIGGE 

Head of MAX & TAB, Queensland 

With ten years of experience in 

Tabcorp gaming services, Adam has 

recently taken on both MAX & TAB 

for Queensland. Adam’s previous 

career in the hospitality industry 

positions him well to understand the 

role that wagering and gaming play 

in pubs. 

State Manager of Aristocrat, 

Queensland 

Nick has a proven history in 

wholesale liquor, electronic gaming, 

and hotel and restaurant operation. 

He now heads up the state team 

for one of Australia’s leading 

manufacturers of gaming machines. 

REVIEW / 5

IN WITH THE OLD 

RECENTLY, THE COMISKEY GROUP WERE EXCITED TO GIVE A FIRST LOOK INTO THE EXTENSIVE 

INTERNAL RENOVATION OF THE IMPERIAL HOTEL ON THE SUNSHINE COAST. 

In October 2023, The Imperial Hotel and 

its on-site accommodation, previously 

named HOLA, were purchased by 

award-winning Queensland-based 

entertainment, hospitality, and 

construction business, the Comiskey 

Group. The hotel and accommodation 

acquisition came just months after the 

opening of The Doonan — a popular new 

venue near Noosa. 

With plans to renovate The Imperial Hotel 

from the get-go, the Comiskey Group 

sought the creative assistance of expert 

third parties including KP Architects and 

CTRL Space to finalise its design plans, 

with stage one of the renovation already 

underway. During this initial stage, the 

front bar and gaming room will undergo 

a transformation, which will take an 

estimated four months from start to finish. 

Director of the Comiskey Group, David 

Comiskey, said he has enjoyed the 

process of working with architects to 

determine the direction for the design and 

styling of The Imperial Hotel’s new interior. 

“We believe it’s going to breathe vitality 

and vibrance into the space while 

honouring the hotel’s storied past,” he said. 

Once complete, stage two will commence 

with a major refurbishment of the beer 

garden, bar, toilets, restaurant, kitchen 

area, and kid’s games room. 

The new children’s space is planned to be 

one of the largest on the Sunshine Coast 

and have some unexpected features that 

are guaranteed to excite guests. 

The Imperial Hotel will be designed as a 

place that locals and visitors of all ages 

can enjoy. 

True to the group’s usual approach, 

providing a family-oriented environment 

remains a key priority in both their 

strategic planning and daily operations. 

The Imperial Hotel is a well-known fixture 

of the Sunshine Coast, especially being 

across from the iconic Eumundi Markets. 

The venue was established in 1911 and has 

become a long-standing and cherished 

community landmark ever since. 

Director of the Comiskey Group, Rob 

Comiskey, said their brief has remained 

the same from the very start. 

“We wanted to celebrate the history of the 

pub. The Imperial Hotel is over 100 years 

old — it has changed owners throughout 

the years, it burnt down in 1926, and it has 

been reimagined numerous times. 

“But one thing has remained the same — 

it’s been a local favourite watering hole. 

“As the new custodians of this incredible 

property, we want to keep it that way,” he 

said. 

The Comiskey Group will pay homage to 

the hotel’s rich history through nostalgic 

design elements reminiscent of an ‘old 

school’ pub, with plans to memorialise 

the venue’s colourful history with framed 

pictures of the past. 

Rob said they have historical photos of 

bullocks grazing outside the hotel and 

horses parked outside on dirt streets. 

“The photos are really cool, and we can’t 

wait to put them up for our visitors to see! 

/ 6 

REVIEW

NEWS/ THE IMPERIAL HOTEL 

THE COMISKEY GROUP 

WILL PAY HOMAGE 

TO THE HOTEL’S RICH 

HISTORY THROUGH 

NOSTALGIC DESIGN 

ELEMENTS REMINISCENT 

OF AN ‘OLD SCHOOL’ PUB. 

“It’s an iconic hotel, and there was no way we wouldn’t have 

recognised its unique heritage. From tartan carpets to pressed 

metal ceilings, we are bringing back the ‘old school’ with a twist,” 

he said. 

The hotel’s traditional Queenslander façade is well-recognised 

and has only varied slightly over the years. Given the venue’s 

timeless exterior, the Comiskey Group’s renovation only extends 

to the venue’s internal space, with the hotel’s entryway seeing a 

slight upgrade while maintaining its recognisable façade. 

Rob said they have hand-selected materials and textiles that 

really hone in on the venue’s old-school style. 

“Think antique mirrors and timber skirting. Even our newly 

painted walls will be distressed to ensure the hotel doesn’t look 

brand new and sparkly — we want it to have character in spades. 

“We have been playing around with eclectic fabrics for our booths 

and curtains. We are even looking at a retro custom tile designs 

which will decorate the floor along the perimeter of the bar. 

“Combining eclectic fabrics with elements such as brass finishes 

will give it the classy, old-school pub appearance that we are 

aiming for,” he said. 

At the back of the new property in Eumundi sits The Imperial 

Hotel Boutique Accommodation, formerly known as HOLA. 

The accommodation was recently renovated just a couple 

of years prior to the acquisition and will not be refurbished. 

Instead, the venue has already received a new heated pool and 

magnesium spa as part of the group’s upgrades to the site. 

The Comiskey Group have significantly increased their project 

profile on the Sunshine Coast in recent years. In partnership with 

Josh Jones and Neville Allen, the group built and opened The 

Doonan near Noosa in 2023. 

In 2022, the group also announced their plan to build the 

largest hotel and entertainment venue on the Sunshine Coast in 

Australia’s largest master planned community — Stockland Aura. 

The $45 million development is expected to be completed by 

early 2026. 

In 2021, the Comiskey Group purchased 150 hectares of land in 

Coochin Creek, just 35 minutes south of Maroochydore. 

With a history of running major events at their entertainment 

venues (such as Eatons Hill Hotel and Sandstone Point Hotel) the 

group aims to expand their entertainment offering and use the 

land for an outdoor event and music festival site named Coochin 

Fields. 

Needless to say, the Comiskey Group is keen to introduce 

additional top-tier hospitality and entertainment options to the 

Sunshine Coast, and it’s certainly exciting that they have a lot 

more in store for the future. 

REVIEW / 7

Specialising in 

refurbishments, 

fitouts, extensions 

and new builds 

including: 

NEWS 

GAMING ROOMS 

KITCHENS 

BARS 

BREWERY FITOUTS 

DINING ROOMS 

BEER GARDENS 

Project scopes from $200k to $4 million 

THE CARNIVAL IS 

COMING TO QUEENSLAND 

ARISTOCRAT’S QUEENSLAND MANAGER, NICK BAINBRIGGE, 

TALKS ALL THINGS NEW IN GAMING. 

caughleyco.com.au 

michael@caughleyco.com.au 

0434 549 242 

QBCC Builder Open: 15316583 

Get ready for hammer time as Aristocrat’s new Jackpot 

Carnival Deluxe game family is launching soon. It’s the classic 

theme that players already know and love. In fact, there’s 

several hundred of the originals still in Queensland. 

This game has been brought right up to date with an awardwinning 

new hammer feature, raising the roof on player 

entertainment. However, it’s not all about getting the feature, 

as players can win with instant cash on reels in the base 

game, adding something extra to the excitement. 

Jackpot Carnival Deluxe is one of our key games for 

Queensland pubs and hotels, but it’s just one of a wide 

portfolio of games that will continue to grow as we head into 

the second half of the year and beyond. 

We take pride in having the largest variety of games in the 

industry with a performance profile designed to be ‘stronger 

for longer’, delivering games that have a faster return with 

longer-lasting and consistent performance above the industry 

average. 

We started the year with a bang with Mighty Genie, which 

was a mighty performer across the state. 

Next, we had the Treasures family, and then came Diamond 

Age with its classic hold and spin feature adding a sparkle to 

gaming floors across Queensland. 

Now, roll up, roll up, as we have Jackpot Carnival Deluxe. 

At the upcoming Australasian Gaming Expo (AGE) in Sydney, 

you’ll also see at least six new game families coming to 

Queensland by the end of the year. So, as you can see, we’ve 

had a busy time at Aristocrat recently. 

We continue to focus on our customer partnerships 

and leading the industry, and we have already run and 

participated in many events this year so far. 

The team and I thank you for your continued partnership 

and support, and we look forward to seeing you all at an 

upcoming event, as well as AGE 2024. 

/ 8 

REVIEW

Proud as punch 

to be entrusted with A brand holding 

139 years 

of history 

When you want to better 

connect with your customers, 

we're in your corner. 

impact IMPACT & meaning & MEANING through THROUGH ideas IDEAS 

brand brand strategy strategy & development & | publications | | | packaging 

content content creation creation | marketing and advertising 

research research & visualisation & | | digital, print & beyond 

ww w.horseandwater.com.au

POTS 

POTS 

PEOPLE, CHEERS TO ROMA! 

THE SECOND PEOPLE, POTS & 

PROFITS EVENT FOR 2024 WAS 

HOSTED AT THE CLUB HOTEL, ROMA. 


& PR OF I IT S 

Attendees received insights from CUB representatives 

Michael O’Donoghue and Paul Saverin. 

Makayla Rudd from the White Bull Tavern 

attempting the ‘perfect pour’. 

Held in conjunction with Carlton & United 

Breweries, guest speakers included Andrew Briese 

from Cooking the Books, Chris O’Sullivan from 

Slumbercorp, as well as presentations from the 

CUB and QHA teams. Topics included strategies 

to lower food costs in the kitchen, industry updates 

and trends, maintaining draught beer systems, and 

reducing beer waste. 

Attendees also participated in the CUB Perfect Pour 

competition with the winner receiving a keg of CUB’s 

finest amber fluid. In the most competitive session 

yet, the honour went to Kent Skene from the Hotel 

Victory, Cecil Plains. Congratulations Kent and a 

very special thank you for the hospitality provided 

by our hosting licensees, Barry and Brenda Waldron 

from the magnificent Club Hotel Roma. 

The next PPP will be held in Cairns in November 

and is a free event for QHA members to attend. 

Christy Coomber from The Mucka Pub pouring 

under the watchful eyes of the judges. 

/ 10 

REVIEW

NEWS 

WELCOME JAYDE! 

THE QHA IS DELIGHTED TO INTRODUCE JAYDE 

LINCOLN, OUR NEW EVENTS MANAGER. 

SERVING 

HOSPITALITY 

SINCE 1885. 

With thirteen years of experience in the events 

industry, Jayde brings a wealth of knowledge 

and passion to our organisation. 

Originally from Australia, Jayde returned home 

two years ago after spending a decade in 

the United States, where she supported her 

husband, a U.S. Marine. 

Jayde worked in events and hospitality roles 

within General Motors, managing events across 

North and South America as well as Canada. 

Most recently, Jayde worked for the Gold Coast 

Titans, where she played a pivotal role in event 

operations. Outside of work, Jayde cherishes her 

role as a wife and mother to her five-year-old 

daughter, Genevieve. 

We are thrilled to have Jayde join our team, and 

she looks forward to meeting and working with 

all of our members and partners. 

 

REVIEW / 11

THE QHA’S NORTHERN COMPASS TOUR 

IN APRIL, WE HEADED WAY, WAY NORTH TO VISIT THOSE CLOSEST TO THE EQUATOR. 

WORDS BY DAMIAN STEELE 

After a two-hour flight heading north from Cairns, a delegation of 

QHA members and partners landed on Horn Island in the Torres 

Strait Islands archipelago between the Australian mainland and 

Papua New Guinea. 

Horn Island is the site of Horn Island Airport, which also serves 

Thursday Island and is the gateway for travellers to the mainland 

and outer archipelago. A major Allied airbase was constructed on 

the island during World War II, which was attacked several times 

by Japanese planes. 

QHA member venues Dugongs Rest and the Wongai Beach Hotel 

provided tremendous hospitality with accommodation, food, and 

refreshments. We thank Tracy at the Dugongs Rest Motel, Kylie at 

the Wongai Beach Hotel, and both of their teams for having us. 

An absolute highlight of the trip was visiting our northernmost 

QHA hotel member, the Badu Island Hotel. Badu Island is in 

the Torres Strait, 60 kilometres north of Thursday Island and 

100 kilometres south of Papua New Guinea. The Mura Badulgal 

(Torres Strait Islanders) Corporation administers land on behalf of 

the Badulgal people, so the QHA was very grateful to be invited. 

The group flew into Badu from Horn Island on a nine-seater 

plane, which was an incredible experience with breathtaking 

views. The QHA was warmly welcomed on arrival and toured the 

crayfish factory before visiting the Badu Island Hotel. The group 

was treated to crayfish skewers and an amazing curry stew by 

super-guide Paeo Ahmat from Badu Catering and Tours. 

The staff really looked after us, so a special thank you to Marie 

Ah-Wang, chairperson of the Badu Island Foundation, and Cr 

Ranetta Wosomo, Badu councillor, for having us. 

The trip over to Thursday Island is a short ferry ride across from 

Horn Island and is one of those picturesque places where you can 

watch both the sunrise and the sunset over the water. Thursday 

Island acts as the commercial, transport, and administrative hub 

for 20 communities spread across a geographical area spanning 

approximately 48,000 square kilometres. 

Steeped in history, the island was a pearling industry centre and 

was evacuated to be a military base during World War II. A mustsee 

in the area is Green Hill Fort, which was built in the 1890s to 

guard against the threat of a Russian invasion before becoming 

/ 12 

REVIEW

NEWS/ QHA’S NORTHERN COMPASS TOUR 

THE TRIP OVER TO THURSDAY 

ISLAND IS A SHORT FERRY 

RIDE ACROSS FROM HORN 

ISLAND AND IS ONE OF 

THOSE PICTURESQUE PLACES 

WHERE YOU CAN WATCH 

BOTH THE SUNRISE AND THE 

SUNSET OVER THE WATER. 

a military headquarters during World War II. Today, the fort and 

its cannons remain a relic of the past on one of the island’s best 

vantage points. 

QHA member venues include the Federal Hotel, Jardine Motel, 

Grand Hotel, Royal Hotel, and Torres Straits Hotel. The touring 

party really appreciated learning about the challenges of supply 

and the cost of freight, services, and staff, which are all part of 

operating in this location. 

However, when you are in paradise, you sometimes just need to 

operate on ‘island time’, which is a very flexible time zone that is 

best embraced! 

REVIEW / 13

14 

REVIEW

NEWS/ QHA’S NORTHERN COMPASS TOUR 

Following the tourwe were lucky enough to speak 

with the general manager of the Jardine Motel and 

Federal Hotel, Steve Mills. 

He said that the Federal Hotel on Thursday Island 

is one of Australia’s closest pubs to the ocean, 

being only 14 metres from the high tide mark. 

“The two-storey federation-style wooden 

Queenslander is more than 120 years old and was 

built after the previous building, the Tattersalls 

Hotel, burnt to the ground in 1899. 

“For most of the hotel’s history, the island’s 

workforce was engaged in the physically 

demanding activity of pearl diving or other labour. 

“With no air conditioning or electronic 

entertainment, hotel public bars were wellpatronised, 

as the Torres Strait is located in 

the Torrid Zone and has an incredibly humid 

equatorial climate,” he said. 

“THE TWO-STOREY FEDERATION-STYLE WOODEN 

QUEENSLANDER IS MORE THAN 120 YEARS OLD AND 

WAS BUILT AFTER THE PREVIOUS BUILDING, THE 

TATTERSALLS HOTEL, BURNT TO THE GROUND IN 1899.” 

Margaret Mills, alongside her husband, Michael, 

and son, Steve, bought the Federal Hotel 15 years 

ago as a result of already having a business on 

the same block and believing the two hotels 

would complement each other. 

Raised on a lamb and wheat farm on the 

Macquarie River in central New South Wales, 

Margaret went to a boarding school in Sydney, 

worked in a stock and station agency in Dubbo, 

and then, after clearing 20,000 acres of timber, 

spent 20 years as a grain farmer and cattle 

producer in central Queensland with her husband. 

Steve said a desire for change led Margaret into 

the hospitality industry, where she has now been 

working as a front-of-house member of the QHA 

for more than 31 years. 

“All of her children and grandchildren have 

worked in a hotel with her for some time, which is 

something that may not have been possible had 

she stayed on the land. Margaret spent her 80th 

birthday working behind the bar. Well-articulated 

by renowned QHA personality Steve Aylward, 

‘What are you doing on your birthday? Oh, you 

thought you’d spend it working in a pub!’” he said. 

REVIEW / 15

Thursday Island is such a diverse town, with dozens upon 

dozens of government departments and agencies having 

a presence, in addition to 18 denominations of Christianity 

and a vibrant multicultural community that has stood 

strong for more than 100 years. 

Steve said there is simply nowhere in Australia quite like it. 

“One of Thursday Island’s greatest strengths, and certainly 

one of the pleasures of being in the hotel industry, is the 

friendly nature of the people. 

“Extended drinking sessions are more likely to break out 

into song than anything else. All-nighters can occasionally 

be heard still harmonising on the waterfront as the sun 

rises. 

“Due to our extremely remote location and the difficulty 

and expense of getting here, inbound tourism to Thursday 

Island is likely to always be a niche. There is no road, and 

transport up to Cape York is arduous and will always be for 

the adventurous. 

“The greatest difficulty running a venue on Thursday Island 

is logistics. The cost of freight and the semi-reliable nature 

of the service hamper both the standard of living on the 

island and the standard of business services that can be 

provided,” he said. 

Considering Thursday Island’s limited transport, short 

travel season, and increased construction costs, the 

friendly service and hard work of family-run hospitality 

businesses like the Federal Hotel deserve to be celebrated, 

supported, and encouraged. 

“Our business decisions are made on the spot by the 

family, whose entire future and capital reserve is resting on 

the future of the town and our relationship with the locals. 

“Patrons are also our neighbours and the people we live 

alongside and share highs and lows with, sometimes for 

generations. 

“There is nothing that’s able to replicate the fair dinkum 

atmosphere and special feel of a family-operated 

hospitality business where, to change the faces you see, 

you’ll have to wait a generation,” Steve said. 

A special thanks to not only Steve and his mum, Margaret, 

for our accommodation at Jardine Motel and Federal Hotel, 

but also to Tom Mitchell and his staff from the Grand Hotel 

for a fantastic dinner. 

For their assistance in organising this tour, we appreciate 

Fraser Nai and Wendy from Strait Experience, Vanessa and 

Liberty from Horn and Thursday Island Heritage Tours, and 

Frances from Malu Ventures. 

Needless to say, the QHA Northern Compass Tour was a 

once in a lifetime experience. It was an absolute pleasure 

to engage with our members in this beautiful part of 

Queensland. 

/ 16 

REVIEW

NEWS 

REVIEW / 17

18 

REVIEW

FEATURE/ CLUB BOUTIQUE HOTEL 

ENDLESS 

HORIZONS 

PHOTOGRAPHY BY ALEX SPURWAY 

IN CUNNAMULLA, EVERY NIGHT THE SKY IS 

CLEAR ENOUGH TO SEE THE STARS. 

Escaping into the outback is one of the most 

unique and enchanting things you can do in 

Queensland. In this edition, we were grateful 

to hear from Peieta Mills – a fifth-generation 

local who has done more for the little town 

of Cunnamulla than you can imagine, 

from championing the region’s tourism 

to establishing the oasis that is the Club 

Boutique Hotel. 

Peieta said from the start, the venue was 

made to feel like a home away from home, 

especially since the majority of guests 

entering reception have been on the road for 

a very long time. 

“I think the way we operate the hotel is quite 

unique. Our staff are very down-to-earth 

and personable, we’re in the hospitality 

business because we want to be, and we 

love Cunnamulla, so we know how to look 

after people and make them feel welcome. 

We may do things a little differently from 

everybody else, but we’ve always made sure 

that our guests’ outback experience is as 

comfortable and positive as it can be. 

“We want to create nice little spaces where 

visitors can sit back and unwind after 

exploring all day. Events, functions and 

accommodation drive our business, so we’re 

really involved with tourism in Cunnamulla. 

We get the majority of travelling workers, 

coach groups, and fly-in groups, and they’re 

growing all of the time,” she said. 

Run by local people, local knowledge, and 

local passion, The Club Boutique Hotel 

puts guests in the best position possible 

to experience the region’s breathtaking 

environment. After all, Cunnamulla is situated 

on the the Eromanga Basin – the biggest 

underground river system in the world. 

Peieta said, while the native flora and fauna 

are a huge draw to the Paroo shire, much 

of the tourism in outback Queensland 

is evolving to include natural health and 

wellness experiences such as luxury bathing. 

“There’s a state and federal funded $11 million 

hot spring location that just opened up 

here. Outback Queensland Tourism has also 

recently developed a bathing trail with 28 

locations on it, with five of those being in our 

area. For the last three years we have been 

working to understand these opportunities 

and build upon this health and wellness trend 

with experiences such as our luxury glamping 

tents and our beauty and massage space. 

“That goes for the entire region too, with 

unique attractions like our nature and 

character based tourism, the well-established 

artesian mud baths at Eulo farmstays, and 

Harmony Health and Wellness who offer 

a range of holistic therapies and intuitive 

healing techniques like reiki. 

“It’s a good thing that these attractions cater 

to a different and emerging type of customer. 

The region also has lots of walking trails 

and magnificent estuaries that are great for 

swimming, kayaking, camping, fishing, and 

yabbying, so there’s really something for 

everybody out here,” she said. 

Being 206 kilometres south of Charleville and 

750 kilometres west of Brisbane, the peace 

and camaraderie of Cunnamulla make the 

location a wellness experience all on its own. 

REVIEW / 19

As the vitality of the entire community benefits 

from each and every visitor, the town is a very 

friendly place that is welcoming and appreciative 

of tourism. Peieta said research after the 

pandemic suggests that many people have reevaluated 

their lifestyles, with most realising 

that it’s not all about the toys they have – it’s 

about the experiences that offer a connection to 

others, themselves, their families, and nature. 

“Whether that’s true or false, I don’t know. 

What I do know is that sometimes the city is 

an expensive and stressful place, but out here 

it’s the opposite. As you walk down the street, 

people say g’day all of the time, whether you’re a 

local or a tourist. 

“For us, it’s personal, so we make sure it’s 

personal for the guests and tourists too. We 

need them and we are happy to let them know 

“WE MAY DO THINGS A LITTLE 

DIFFERENTLY FROM EVERYBODY 

ELSE, BUT WE’VE ALWAYS MADE 

SURE THAT OUR GUESTS’ OUTBACK 

EXPERIENCE IS AS COMFORTABLE 

AND POSITIVE AS IT CAN BE.” 

that we appreciate their investment in our 

community and business. The town would 

not exist without tourism. 

“I think when people visit, they realise just 

how stressed out and disconnected they feel. 

You can’t live a happy life when you’re like 

that, let alone a healthy life. They also realise 

that not every fulfilling experience has to cost 

you a whole lot of money. 

/ 20 

REVIEW


“There’s no parking fees or any other charges 

for existing out here, and there’s just so 

many natural spectacles that are appealing 

to anyone looking for an escape. There’s 215 

documented species of Australian native 

birds here – that’s more than a third of all 

birds in Australia,” she said. 

As someone who was born and raised in 

Cunnamulla, Peieta knew that the region was 

a hidden tourism gem worth sharing with the 

world. Encouraged by the myriad of colourful 

experiences and local people in town, she 

founded Out the Back Australia in 2007, 

where she worked with up to 20 attractions 

and businesses in the area to create and 

market a range of tours. 

Peieta said they never strayed outside of the 

Paroo shire, purely because they were trying 

to turn around the economic decline, create 

jobs, and prevent people from moving away. 

“When we marketed it around the world 

through Queensland Rail, we started to get a 

lot of people coming through. 

“Eventually, Queensland Rail pulled their 

service to Cunnamulla, so the $500,000 

business that we had built over 10 years was 

turned into a $7,000 business overnight. We 

were encouraged to give accommodation a 

go after this because we got rave reviews on 

everything else we did. 

“We bought the Club Boutique Hotel before 

all of this other stuff happened with the tour 

company. I ended up with no business or 

income, a massive debt, and a venue that 

was a dump. That’s how we started, and we 

are only just turning the corner in the last 12 

months,” she said. 

Despite its dilapidated nature, the hotel 

was in a perfect location with a reasonable 

block of land, so Peieta felt confident that 

she could do something with it – hence the 

elegant, beautifully appointed venue that 

stands there today. 

Peieta said the Club Boutique Hotel is the 

third venue to be built on the site, with the 

first being wiped out by a tornado in 1887 

and the second unfortunately being reduced 

to ashes on Saint Patrick’s Day in 1933. 

REVIEW / 21

“Hotels always burnt down back in the day, so it was 

ridiculously difficult and expensive to get insurance. Unlike 

today, it was all candles and kerosene lamps, and you 

didn’t just turn on a tap and have access to water. So, mix 

that with alcohol and really dry weather, and everything 

was highly flammable. 

“We found out that there’s actually a whole lot of 

hotel history in the family. My grandmother and great 

grandmother were drovers and had a hotel in Hungerford 

on the Drovers and Pioneers Trail. 

“That family and my dad’s great uncle had the Club 

Boutique Hotel when it burnt down. People who still live 

in town used to work there as young children,” she said. 

“WE TRY TO LINK HISTORY AND HERITAGE 

WITH EVERYTHING WE DO, SO WE’RE ALSO 

PLANNING TO RELEASE A MAGAZINE SOON 

CALLED OUTBACK OPULENCE. IT’LL CONTAIN 

LOTS OF LOCAL STORIES IN ADDITION TO 

WORTHWHILE EXPERIENCES AND PLACES 

THAT ARE A LITTLE OFF THE BEATEN TRACK.” 

Throughout the hotel’s history, many shearers, drovers, 

ringers, swagmans, cameleers, and coach drivers have 

come and gone. 

From the hotel’s various run-ins with these local legends, 

Cunnamulla Characters Brewed was born – a collection of 

craft beer adorned with portraits by Aussie artist Michael 

Nicholas inspired by centuries of laughter and good 

will. Peieta said, come beer and wine o’clock, they are 

passionate about sharing the stories of these incredible 

women and men with their guests. 

“We try to link history and heritage with everything we 

do, so we’re also planning to release a magazine soon 

called Vitality Outback. It’ll contain lots of local stories 

about people doing amazing things every day in addition 

to worthwhile experiences that are a little off the beaten track. 

We may have a focus on wellness, but our love for people and 

nature is key. 

“For us, it’s really about connecting the need with the person. 

I guess our theory is that, if you do the right thing, understand 

your market, share the love, and deliver, your business will 

grow and so will the region. If we’re not what someone 

wants, they can find something they prefer somewhere 

else in the region, and we are more than happy to give 

recommendations. 

“It’s about working together with other businesses for the 

betterment of the town. Those people are bound to come 

back anyway, whether it’s for a beer, a meal, or a ‘G’day! How 

are you going?’” she said. 

/ 22 

REVIEW


Needless to say, there’s not a country 

town in Australia that wouldn’t benefit 

from increased tourism. 

Thankfully, the outback hospitality scene 

is a lot livelier than it used to be, with 

constant improvements being made to 

the roads and reception of remote areas. 

Peieta confirmed that the industry has 

changed dramatically for them in the last 

20 years, especially since more people 

can afford to travel after they retire. 

“Technology has also had a massive 

impact. Before, we were totally reliant 

on marketing through magazines and 

papers, and even that was so expensive 

for little places like ours. 

“Now, with websites and social media, 

you can bypass all of those things by 

developing content and writing blogs to 

attract and reach new audiences. 

“A lot of things have made a huge 

difference and have been very positive 

for us, but I believe the biggest 

encouragement to tourism in outback 

Australia was the Big Red Bash run by 

Greg Donovan and his family. 

“They’ve attracted a different market, 

bringing all kinds of people and their 

families from across Australia to our 

towns. They’ve done a sensational job,” 

she said. 

Clearly, the people behind the Club 

Boutique Hotel are very happy with 

where they are, and with so many 

offerings and experiences, it’s no wonder 

why guests leave the ethereal outback 

feeling calmed, looked after, and fulfilled. 

“We just had a family up from Sydney – 

a mum and three kids. They left our hotel 

at 7:00am every morning and came back 

at 8:30pm every night. They just had so 

much fun, and that’s without getting to 

do half of the experiences here. 

“Cunnamulla is an amazing place to 

visit. Laying back and seeing the stars 

from our venue is just amazing, and then 

there’s the magical sand dunes and the 

open sky, which is a different colour blue 

every day. 

“Whether you want to camp alongside 

the river bank on your own, stay in a 

luxury hotel, or go glamping in nature, 

everything is here, and everyone is 

welcome,” Peieta said. 

REVIEW / 23

ATTORNEY-GENERAL/ THE HONORABLE YVETTE D’ATH MP 

SAFER WORK ENVIRONMENTS 

STAFF ARE THE LIFEBLOOD OF ANY HOSPITALITY VENUE. THEY CREATE SAFE, ENJOYABLE EXPERIENCES FOR PATRONS 

AND ARE OFTEN THE FIRST TO RECOGNISE IF PATRONS BECOME DISTRESSED OR NEED SUPPORT. 

Venues simply cannot operate without 

their skilled staff, which is why it is 

so important to ensure that we’re 

also creating and maintaining safe 

environments for them to work in. 

The month of May was dedicated to 

raising awareness of domestic and family 

violence (DFV) and sending a clear 

message that such violence will not be 

tolerated. 

DFV impacts many people in all sectors 

of the community – disproportionately 

women. This is why I am encouraging you 

to think about how DFV may impact your 

staff or patrons. 

Industry, government, and community all 

have a role to play in working together 

to eliminate DFV in Queensland. 

The Queensland Government has 

recently released the Domestic and 

Family Violence Training and Change 

Management Framework to address DFV. 

I encourage you to refer to this framework 

to help you structure your own training 

with your staff around what constitutes 

DFV. This will also help them recognise 

the signs and appropriately respond 

if they suspect that DFV is affecting 

colleagues or patrons. 

On the topic of creating safe work 

environments, I want to bring to your 

attention recently passed health and 

safety laws. These new laws give effect 

to recommendations from the Review of 

Queensland’s Work Health and Safety Act 

2011 and the national 2018 Review of the 

Model Work Health and Safety Laws. 

Under the new laws, there is clarity 

around effective representation for staff 

in safety matters and the role employers 

have to ensure staff have access to 

support in the workplace. These laws are 

critical to ensuring staff are protected, and 

employers are accountable if the law is 

not followed. 

More information about the new laws and 

the WHS Act Review can be found at: 

www.oir.qld.gov.au/public-consultation/ 

work-health-and-safety-act-2011-review. 

Lastly, I wanted to take a moment to 

discuss the importance of supporting staff 

who are frequently working in gaming 

rooms and are exposed to patrons who 

are gambling. 

Research has shown that gaming staff 

are significantly more likely to experience 

gambling harm. They are also often at 

the forefront of engaging with patrons 

experiencing harm. That’s why it’s vital 

to have structures and intervention 

processes in place so your staff have 

ready access to support, from the right 

people, when needed. 

Venue managers, customer liaison officers, 

and local gambling help service providers 

all play a valuable role in protecting staff 

and patrons from gambling harm. 

If you or someone you know is 

experiencing problems with gambling, you 

can visit www.gamblinghelpqld.org.au for 

helpful information and to connect with 

support services online, face-to-face, and 

over the phone. 

/ 24 

REVIEW

OLGR/ VICTORIA THOMSON 

NEW DIGITAL ENVIRONMENT 

IN MY LAST COLUMN, I MENTIONED THAT WE ARE UPGRADING THE OFFICE OF LIQUOR AND GAMING REGULATION’S IT SYSTEMS AS 

PART OF A BROADER BUSINESS TRANSFORMATION PROGRAM THAT WILL MODERNISE OUR OPERATIONS AND ALLOW US TO ADAPT 

MORE EFFECTIVELY TO THE NEEDS OF OUR LICENSEES AND OTHER STAKEHOLDERS. 

Our Compliance and Licensing 

Management System (CALMS) is a large 

part of this project and is combining 

several older technology systems into 

one central IT solution. We’re investing in 

this new system to ensure we continue to 

meet industry and client expectations. 

Beyond streamlining processes, CALMS 

also aims to increase automation, improve 

customer transparency and experience, 

and reduce manual workload and 

duplication. 

For licensees, this will bring an array of 

benefits, including the ability to track and 

self-manage more of your applications. 

Automating components of the application 

process in an online system will reduce 

the burden on applicants to complete 

tasks such as identity verification or the 

need to provide company information. 

To ensure the implementation meets the 

current and future needs of a modern 

regulator, we have embedded subject 

matter experts in the CALMS project team 

to work alongside the business analysts 

and developers. 

These experts have focused on defining 

what the current system requirements are 

and anticipating those of the future. We’ll 

also be engaging with industry to see 

what you need from an online portal. 

CALMS is being rolled out in a staged 

process and is expected to be fully 

implemented in 2025-26. However, we 

have already implemented some digital 

transformation changes, including 

transitioning to a paperless licensing 

application process. 

This supports quicker processing 

timeframes, and will ensure we are ready 

to move into the new digital environment 

when CALMS goes live. To support this 

approach, clients are encouraged to make 

their applications and communicate with 

OLGR easily via digital channels. 

We also continue to review and improve 

our client-facing services, building on 

the measures implemented in 2023 

to improve licence transfer times. The 

benefits of these changes were noticeable 

when a recent transfer application for a 

commercial hotel licence was finalised in 

eight days, allowing the licensee to settle 

the hotel purchase much quicker than 

expected. 

I look forward to updating you on the 

improvements that CALMS will bring 

to your business in addition to further 

progress as it continues to develop. 

REVIEW / 25

26 

REVIEW

INSIGHTS/ SIMON GEORGE & SONS 

FOOD FOR 

THOUGHT 

HOMEGROWN RIGHT HERE IN QUEENSLAND, SIMON GEORGE & SONS HAS 

BEEN CULTIVATING POSITIVE CHANGE IN SOME OF THE MOST INTEGRAL 

AREAS OF HOSPITALITY FOR CLOSE TO A CENTURY. 

And it’s a good thing too, because behind the fresh produce 

that stars on the plates of our venues are the local farmers, 

retailers, and growers who not only sustain and nourish 

the entire state, but also work hard to make foodservice a 

healthier industry for everyone. 

As a family business currently led by fourth-generation 

fruit and vegetable purveyors, Ben and Jack George, 

Simon George & Sons has a focus on supporting the 

wellbeing, philanthropy, and sustainability of Australia’s 

foodservice market. 

Most recently, the business has partnered with one of the 

country’s largest not-for-profit kitchen operators, FareShare, 

who cook free meals from rescued and donated ingredients 

to feed people going through hardship. 

Since being introduced to the charity via End Waste Australia 

in December last year, the Aussie fruit and vegetable 

wholesaler has already donated over six tonnes of produce, 

equating to 15,000 meals for community members in need. 

Simon George & Sons chief of staff, Emily Eastman, said 

donations can vary daily, but are generally imperfect 

produce in bulk quantities that their clients don’t have the 

capacity to take. 

“A couple of months ago, when all roads to the Northern 

Territory were flooding, we had a truck of produce that had 

to return to Brisbane after two days on the road. This was 

directed to FareShare, who made it into amazing meals for 

people in need. 

“FareShare receive and make meals to freeze that same day. 

Some examples include a recent donation of 200 kilograms 

of lemons, which were made into lemon chicken meals. 

REVIEW / 27

“We are working closely with FareShare 

to upcycle our process team surplus. 

This includes broccoli and cauliflower 

stems, potato skins, and many more 

sliced and diced produce lines,” she said. 

Simon George & Sons has been 

intrinsically connected to the grassroots 

hospitality community since 1927, when 

Ben and Jack’s great-grandfather 

started trading fresh, high-quality fruit 

and veggies. 

Emily said the family business has 

grown a lot from its humble beginnings, 

and they’re proud to now operate across 

five Aussie locations under the capable 

hands of fourth-generation leaders. 

“Over time, we’ve built loyal partnerships 

with some of Australia’s leading hotels, 

restaurants, retailers, and institutions, 

not to mention countless amazing local 

farmers in the foodservice industry. 

“We have grown through the nurturing 

of relationships that reciprocate 

communal respect. After all, you only get 

out what you put in,” she said. 

Access to fresh produce can be a 

challenge for venues in more remote 

parts of Australia, which is why Simon 

George & Sons are major suppliers 

to 50 remote communities across the 

Northern Territory, North Queensland, 

and the Torres Strait. 

Beyond the mere supply of fresh 

produce, the brand also conducts 

training programs outlining nutrition, 

safe food handling, storage, safe cutting 

techniques, rotation, and the display of 

fresh produce to help close the gap on 

education, employment, and nutrition. 

Emily said 97% of their fruit and 

vegetables are also grown on 

Australian soil, with 25% being farmerdirect 

produce. 

“This means our customers get the 

freshest produce while supporting 

local farmers. We conduct regular farm 

visits to offer our customers a glimpse 

into the origins of our amazing fruits 

and veggies, encompassing the entire 

process from cultivation to consumption. 

“As a family of growers, it’s also 

natural that we look after our 

people and communities, whether 

that’s through our free employee 

counselling service, volunteering, or 

delivering quality nutrition to those 

who need it most. 

“We provide education to the 

Aboriginal and Torres Strait Islander 

communities in which we operate 

and make sure to spotlight diverse 

indigenous growers through our 

platforms,” she said. 

As sustainable innovation and ecoconscious 

education become more 

prevalent in our day-to-day lives, it’s 

no doubt that hotels, pubs, bars, cafés, 

and restaurants are looking to reduce 

their impact on the environment. 

Often, this comes down to waste 

management, the use of renewable 

energy, and where venues source 

their produce. 

In addition to doing their part to make 

sure as many Australians as possible 

have access to fresh, healthy, and 

nutritious food, Simon George & 

Sons have also thrown themselves 

into plenty of green initiatives over 

the years. 

Emily said this includes everything 

from energy-efficient technology and 

solar power integration to emission 

reduction machinery, grey water 

recycling, rainwater collection, onsite 

waste recycling, and green packaging. 

“As a family business, looking after 

one another comes first, so it’s only 

natural for us to take care of the planet 

and the people on which we depend. 

“We live in a warmer and wilder 

Australia, so we acknowledge the 

need to adapt, innovate, and act 

responsibly for our communities and 

the land on which we call home. 

“It’s always been in our nature as a 

fruit and vegetable wholesaler to run a 

fresh produce business that operates 

with industry-leading environmental 

awareness top-of-mind. 

/ 28 

REVIEW

INSIGHTS/ SIMON GEORGE & SONS 

THE PACT AIMS TO HALVE 

FOOD WASTE IN AUSTRALIA 

BY 2030 WHILE MAKING THE 

NATIONAL FOOD SYSTEM MORE 

COMPETITIVE, SUSTAINABLE, 

RESILIENT, AND CIRCULAR. 

“Especially considering the very thing we do 

relies on a healthy planet!” she said. 

Simon George & Sons are also proud 

participants in the Australian Food Pact – a 

voluntary agreement that brings together 

businesses to help tackle Australia’s annual 

$36.6 billion worth of food waste. 

The pact aims to halve food waste in 

Australia by 2030 while making the national 

food system more competitive, sustainable, 

resilient, and circular. As the first in their 

industry to sign the agreement, Emily said 

that Simon George & Sons hope to peel back 

the layers of food waste in the coming years. 

“We’ve been exploring biodegradable and 

home-compostable alternatives to plastic 

packaging as well, but quality and food 

safety remain barriers. Food waste is more 

straightforward, and we’re making sure it 

gets put to good use. 

“Embracing practical innovations and 

applying industry-best practices lies at the 

essence of our country’s signature paddock 

to plate experience. Rain, hail, or shine, we’re 

always here for our much-loved Aussie 

hospitality family,” she said. 

REVIEW / 29

LEGAL MATTERS/ CURT SCHATZ 

IMPORTANCE OF A WILL 

GIVEN THAT MANY PUBLICANS HAVE CONSIDERABLE ASSETS AS PART OF THEIR PUB PORTFOLIO, IT IS IMPORTANT TO 

CONSIDER WHAT YOUR SUCCESSION PLAN IS SHOULD YOU LOSE CAPACITY OR PASS AWAY. 

Establishing a succession strategy for key 

positions within a company is essential 

for upholding organisational standards 

and guaranteeing optimal performance 

when publicans take a step back from 

operating a pub. A robust succession 

plan can facilitate smooth transitions, 

minimising disruptions, especially 

during an unexpected departure. In this 

article, we will consider the importance 

of documenting a succession plan by 

creating an enduring power of attorney 

and will. 

ENDURING POWER OF ATTORNEY 

In Queensland, the enduring power of 

attorney (EPA) holds significant legal 

authority. It enables individuals to prepare 

for unforeseen circumstances and ensure 

that their personal and financial matters 

are handled in alignment with their 

preferences should they lose the capacity 

to make these decisions while they are 

alive. The key benefits of an EPA for 

publicans are as follows: 

Financial management 

Granting an attorney the legal mandate 

through an EPA empowers them to 

oversee and make decisions about 

an individual’s financial affairs and 

assets should they lose capacity. This 

is particularly important for publicans 

who hold businesses and substantial 

investments. The attorney can step into 

the shoes of the individual and handle 

the financial affairs and direction of a pub 

should an individual lose capacity. 

Ensuring personal wishes for medical 

decisions are met 

Another key advantage of an EPA is the 

ability to designate a reliable individual (or 

multiple individuals) to make vital medical 

decisions in the event the individual loses 

capacity. This encompasses decisions 

regarding medical treatments, surgeries, 

and ongoing healthcare needs, ensuring 

that the individual’s health requirements 

are addressed in accordance with 

their wishes. 

WILL 

It is generally recommended that 

publicans create, regularly review, and 

update their will to ensure an adequate 

succession plan in place for when they 

pass. The key benefits of creating a will 

are as follows: 

Control over asset distribution 

A will grants you the authority to 

designate who will inherit your assets 

upon your passing, ensuring that your 

belongings are distributed to your chosen 

beneficiaries. 

Choice of executor 

By creating a will, you have the freedom 

to select an executor who will execute 

your wishes outlined in the will. This is 

particularly important where you have 

a complex pub portfolio and require 

particular steps to be taken upon passing. 

Avoidance of disputes 

By clearly articulating your intentions in 

a will, you can mitigate potential conflicts 

among beneficiaries, reducing the 

likelihood of family disputes over 

your estate. 

Timely distribution of assets 

A well-defined and legally valid will can 

expedite the probate process, which is the 

court procedure for distributing the assets 

of the estate. 

Gifts and donations 

By creating a will, you have the 

opportunity to make specific gifts and 

donations to individuals or organisations. 

Should you have any queries or require 

any further information in relation to 

creating an EPA or will, please contact me 

on (07) 3224 0230. 

/ 30 

REVIEW

SUPERANNUATION 

YOU CAN HAVE A SAY IN HOW YOUR SUPER IS INVESTED 

SUPER FUNDS INVEST YOUR MONEY FOR YOU WITH THE AIM OF GROWING IT OVER TIME INTO A NICE, TIDY NEST EGG FOR 

RETIREMENT. THERE ARE A LOT OF RULES ABOUT WHEN YOU CAN ACCESS THIS MONEY, SO THERE ARE SOME LIMITATIONS ON THE 

LEVEL OF CONTROL YOU CAN HAVE OVER YOUR SUPER. 

But one of the things you can control is 

how your money is invested. This is known 

as investment choice in super. Most super 

funds have a range of investment options 

to choose from. 

It’s important to think about how your 

super is invested because it’s one of the 

largest investments you may have. 

The investment option you choose can 

help make a big difference to how your 

super grows. 1 

Hostplus aims to cover its members’ 

investment needs over their working life 

and beyond. 

While still working and building up their 

super balance, Hostplus members can 

pick and choose from a wide range of 

investments. 

These include options for conservative 

investors through to high-growth options 

for members that are comfortable taking 

on more risk. The choices are just as 

varied in retirement when members are 

drawing an income from their super. Being 

retired doesn’t mean their super balance 

has to stop growing. Depending on the 

way the funds are invested, growth can 

be the goal. Similarly, if a retired member 

wants to take less risk in favour of having 

more certainty over their balance and 

income in retirement, they can. 

To explore Hostplus’ investment options 

visit hostplus.com.au/investments. 

This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information 

is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS), available at hostplus. 

com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination (TMD), available at hostplus. 

com.au. 

Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890, MySuper No 

68 657 495 890 198. 

Past performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a superannuation fund. Awards 

and ratings are only one factor to consider when selecting a superannuation fund. Host-Plus Pty Limited pays licence fees to use these awards. Ratings are general 

advice only and have been prepared without taking account of your objectives, financial situation or needs. Consider your personal circumstances, read the product 

disclosure statement and seek independent financial advice before investing. The ratings are not a recommendation to purchase, sell or hold any product. 

1 

https://moneysmart.gov.au/grow-your-super/super-investment-options accessed 09/04/2024. 

/ 32 

REVIEW

TOP PERFORMER 

TOP PERFORMER 

TOP PERFORMER 

TOP PERFORMER 

TOP PERFORMER 

TOP PERFORMER 

TOP PERFORMER 

With super, long-term performance matters. Hostplus’ Balanced (MySuper) 

option delivers top performance over 20 years. 

Compare Hostplus 

SuperRatings Accumulation Fund Crediting Rate Survey – SR50 Balanced (60-76) Index, March 2024. General advice only. Before deciding, consider the relevant Hostplus 

PDS and TMD at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted for. Past performance is not a reliable indicator of 

future performance. Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund ABN 68 657 495 890. HP2812

THE ART OF 

ENTERTAINMENT 

/ 34 

REVIEW

FOCUS/ COMISKEY GROUP 

TO OBSERVE THE RAPID EVOLUTION OF QUEENSLAND’S LIVE MUSIC SCENE, 

YOU NEED ONLY LOOK TOWARDS THE COMISKEY GROUP’S GLISTENING 

PORTFOLIO OF ENTERTAINMENT VENUES. 

There aren’t many event organisers that run 

their own construction company. This point 

of difference has given Comiskey Group 

the freedom to create some of the most 

electrifying venues imaginable, from Eatons 

Hill Hotel and Sandstone Point Hotel to the 

highly anticipated Coochin Fields festival site. 

The more we discover about these spaces, 

the more we realise just how complex the 

integration of live entertainment really is for 

Queensland venues. And so, our curiosity led 

us to seek out how it’s done from the man 

himself. 

Co-founder and director of the Comiskey 

Group, Rob Comiskey, said well before 

breaking ground on a new development, they 

consider the overall live music experience, 

whether that be a custom stage or a 

dedicated VIP area for prime viewing. 

“By integrating our construction expertise 

with our entertainment vision, we can create 

spaces that enhance performances and 

elevate patron experiences. Our venues are 

structurally designed for hosting live music, 

and we follow this through with strategic 

planning to ensure concerts at our venues 

are both convenient and enjoyable. 

“We are also just willing to give things a go. It 

was a very uncertain time when the majority 

of the industry shut down during Covid-19, 

but we persevered. If we were allowed to host 

events, we did. We sold the greatest number 

of tickets across Australia during that time, 

and this is purely because we were willing to 

take on the challenge,” he said. 

Music has always played a pivotal role in 

the success of pubs and hotels. Beyond 

enhancing the overall hospitality experience, 

uniting people, and fostering a sense 

of community, it also holds a special 

significance for local artists. In fact, many 

well-known musicians, even those who have 

achieved mainstream success, once honed 

their skills by performing at local venues. 

Rob said these grassroots performances 

have always served as crucial stepping 

stones for artists, allowing them to refine their 

craft, receive community support, and gain 

valuable feedback from live audiences. 

“By supporting local artists, we contribute to 

their livelihoods, enabling talented musicians 

to thrive through their artistry. Then there’s 

the bigger names in music. For me, having 

Ice Cube play a sold-out gig at Eatons Hill 

Hotel followed by a sold-out Cyprus Hill show 

the next night was pretty epic! 

“We have had so many iconic artists across 

our venues. Names like Prince, Post Malone, 

and Marilyn Manson have graced our stages. 

We also came out with a bang for the first 

ever concert at Sandstone Point Hotel, 

hosting music royalty The Beach Boys. We’ve 

had every genre imaginable, from country 

legends like Billy Ray Cyrus to pop sensations 

like Kesha and rap superstar ASAP Rocky,” 

he said. 

REVIEW / 35

It sounds like a lavish and promising addition to any venue, 

but designing a space that can accommodate performers and 

audiences while ensuring safety, functionality, and legislative 

compliance also involves an insane amount of planning. 

When it comes to hosting large-scale events, Rob said venues 

must consider any noise restrictions specified within their 

concert approval, abide by liquor licencing permits, ensure a 

safe means of access and egress, maintain adequate event 

security numbers, and follow venue capacity limitations. 

“Venues must also have clear and accessible emergency exits, 

properly marked exit signs, and well-designed escape routes. 

“When it comes to sound, we optimise acoustics for the 

environment, considering sound-absorbing materials, 

diffusers, and proper speaker placement. Soundproofing is a 

big consideration, especially when preventing sound leakage 

into neighbouring spaces. We use thick walls, double-glazed 

windows, and acoustic insulation. 

“Designing the appropriate stage size to fit all types of events 

and band setups also means you are less limited as to 

what you can and can’t do on stage – an appropriate size is 

important to be able to have a wider entertainment offering. 

“Along with the stage design, we must consider dressing 

rooms, green rooms, and storage for equipment. The careful 

consideration of where to place bars, food service areas, 

and VIP sections is all part of a thoughtfully designed 

entertainment venue destined for success,” he said. 

I think we all know that live music isn’t an easy-going industry 

by any means, particularly within the last few years, with the 

pandemic bringing about major restrictions impacting artists, 

/ 36 

REVIEW


venues, and promoters. The cost-of-living crisis has also 

been significantly affecting ticket sales, with the expenses 

associated with organising events more than doubling. 

Rob said those in the entertainment business are no stranger 

to challenges, and have grappled with plenty of show 

cancellations due to weather events, artist flight delays, and 

unexpected artist visa denials. 

“It’s been a rollercoaster, but we love what we do and 

wouldn’t change a thing. We surround ourselves with a team 

that is flexible and remains calm under pressure. Together, we 

can roll with the punches and face any challenge with a cando 

attitude,” he said. 

“BY INTEGRATING OUR 

CONSTRUCTION EXPERTISE WITH 

OUR ENTERTAINMENT VISION, WE 

CAN CREATE SPACES THAT ENHANCE 

PERFORMANCES AND ELEVATE 

PATRON EXPERIENCES.” 

REVIEW / 37

“WHEN IT COMES TO SOUND, WE 

OPTIMISE ACOUSTICS FOR THE 

ENVIRONMENT, CONSIDERING 

SOUND-ABSORBING MATERIALS, 

DIFFUSERS, AND PROPER 

SPEAKER PLACEMENT.” 

/ 38 

REVIEW


Several interesting new technologies have also emerged 

in the world of music and events, with one notable trend 

being the use of advanced audio systems that incorporate 

immersive sound technologies, such as spatial audio and 

object-based audio processing. 

Rob said these technologies enhance the overall listening 

experience for audiences, making live performances more 

engaging and memorable. 

“Additionally, there have been advancements in noisecancelling 

techniques that benefit both performers and 

audiences. For example, some venues are implementing 

acoustic treatments and soundproofing materials to 

minimise external noise interference and create a more 

controlled acoustic environment. 

“There are even innovative noise-cancelling systems 

designed specifically for live events that can selectively 

reduce unwanted sounds while preserving the clarity and 

impact of the music. These advancements in technology 

contribute to creating a better audio experience for patrons 

and performers alike, enhancing the overall appeal and 

success of live music venues in Queensland and beyond,” 

he said. 

Bringing in local musicians on a weekend really is a nobrainer 

for many Queensland venues, especially when 

you consider how live music enhances the atmosphere 

of any room, supports the local community, and keeps 

patrons wanting to stay longer. Large-scale music events, 

however, take significant consideration. 

Rob said that, while pulling off a large event is rewarding, 

it can be extremely challenging and risky, with many 

venues going broke in the process. 

“My advice would be to take calculated risks, assess all 

factors, listen to your audience, and maintain a level of 

comfort. Hosting large-scale events can be costly, so it’s 

important to consider even the worst-case scenario to 

mitigate your risks. 

“In saying that, when an event goes right, there’s almost 

nothing more rewarding. Watching patrons enjoy the 

experiences we create or sing along to the artists we 

worked hard to secure is truly special,” he said. 

REVIEW / 39

TRAINING & SAFETY RTO 30826/ THERESE KELLY 

BEHAVIOURAL AWARENESS 

WOULD YOU LIKE YOUR STAFF TO BE ABLE TO IDENTIFY THE EARLY INDICATORS 

OF SUSPICIOUS BEHAVIOUR IN YOUR VENUE? 

The QHA has partnered with BTAQ 

Consulting to provide the training needed 

to give your staff the skills and knowledge 

to be able to understand these indicators. 

Behaviour detection awareness training 

equips staff with the knowledge and 

understanding necessary to identify 

early indicators of suspicious behaviour, 

thereby serving as a potent tool in threat 

prevention. 

It aims to educate in public settings on 

how to identify and report suspicious 

behaviour associated with potential 

security threats. This proactive approach 

emphasises preparedness and prevention 

as the primary focus, with the ability to 

escalate to appropriate responses when 

needed. 

On 23 November 2023, BTAQ Consulting 

ran a five-hour behavioural detection 

course in Brisbane for QHA members, 

which delivered enhanced security 

and situational awareness to attendees 

through a unique blend of interactive 

videos and testing. This course was a first 

for the QHA, and looking at the feedback 

and comments after the course, there are 

certainly more planned: 

“Very engaging and easy to understand.” 

“Thank you. I’ve learnt a lot.” 

“I found the course very relevant.” 

“The course was well structured, and I 

gained great knowledge from it.” 

BTAQ Consulting was founded by John 

Matus – a highly experienced former 

federal agent who trained and operated 

internationally in the field of behavioural 

detection. John’s drive for the continuous 

improvement of these skills led him to 

form BTAQ Consulting, which develops 

specialised behavioural detection 

and questioning courses that have 

successfully been used by a wide range of 

clients internationally. 

BTAQ Consulting specialises in providing 

an improved understanding of how to 

influence the people you deal with and 

how to identify hostile intent through 

early behavioural indicators. Through this 

training, BTAQ Consulting has delivered 

a significantly safer and more secure 

environment to clients. 

BTAQ Consulting has provided courses 

to over 50 clients across a wide range 

of industries, including the Sydney 

Opera House, ASM Global venues in 

Australia and New Zealand, P&O Cruises 

in Australia, Okada Casino in Manila, 

Air New Zealand, Virgin Australia, ACT 

Corrective Services, Queensland Rail, 

Metro Trains in Victoria, Yarra Trams, AFL, 

Crown Casino, Star Casino, and TAFE 

South Bank. 

BTAQ offers a diverse range of behavioural 

programs and assessments, including: 

• security and situational awareness 

• behavioural detection 

• behavioural questioning 

• conflict resolution 

• influential communication (leadership) 

• active armed offender workshops 

• CCTV assessments 

The QHA has John delivering two of his 

awareness courses on 3 July. The twohour 

safety and situational awareness 

course is specifically developed as a 

means for organisations to provide staff 

with techniques to enhance safety and 

situational awareness using behavioural 

techniques. 

John’s five-hour course on behavioural 

detection techniques also provides staff 

with the knowledge to understand why 

suspicious behaviour occurs and to 

confidently identify and report suspicious 

activity. 

All courses are highly interactive and have 

received 100% positive feedback. For 

more information on these, please contact 

the QHA at 3221 6999 or via email at 

training@qha.org.au. 

More information on all of BTAQ 

Consulting’s courses can be found at 

www.btaq.com.au. 

/ 40 

REVIEW

When you play 

together it always 

feels like a win! 

Gamble Responsibly. Think! About your choices. Help is close at hand. 

Call Gambler’s Help, ACT Gambling Counselling and Support Service or 

GambleAware 1800 858 858 gambleaware.nsw.gov.au or 

www.gamblinghelponline.org.au

SALARY OPTIONS UNDER THE HOSPITALITY INDUSTRY 

(GENERAL) AWARD 2020 

THE HOSPITALITY INDUSTRY (GENERAL) AWARD 2020 (‘HIGA’) PROVIDES THE LEGAL ENTITLEMENTS FOR THE MAJORITY OF 

EMPLOYEES EMPLOYED AT PUBS AND ACCOMMODATION HOTELS. THE PROVISIONS OF THE HIGA ARE LEGALLY BINDING ON 

EMPLOYERS AND EMPLOYEES WHO FALL UNDER ITS COVERAGE. 

Under the HIGA, there are a number of 

options on how employees can be paid, 

including an hourly rate, salary, or loaded 

rate. A salary can be a popular option for 

employees – however, did you know that 

the HIGA has set rules about how a salary 

needs to be paid to an employee? 

There are two salary options available 

under the HIGA, as detailed below. The 

option that is applicable depends on the 

classification level of the employee: 

• an annualised wage is provided by 

clause 24 of the HIGA 

• a loaded managerial salary is provided 

by clause 25 of the HIGA 

The annualised wage arrangement 

provided in clause 24 can be complex, 

with an additional administrative burden 

employers must be aware of to ensure 

they are compliant with reconciliation 

obligations. This article will summarise 

the key provisions applicable to the 

annualised wage arrangement to assist 

members who make use of these 

arrangements. 

QHA members seeking advice about the 

loaded managerial salary provided in 

clause 25 of the HIGA should contact the 

QHA’s Employment Relations Department 

for further advice. 

ANNUALISED WAGE – CLAUSE 24 

To be paid an annualised wage, the 

employee must: 

• be employed on a full-time basis 

• be paid an amount that includes at least 

a 25% loading on top of the minimum 

salary amount for the classification level 

• not be classified at the level of 

managerial staff (hotels) under the 

HIGA 

Note: If you are unsure of whether your 

employee is classified at the managerial 

staff (hotels) level, please contact the 

QHA’s Employment Relations Department 

for advice. 

The key requirements employers must 

comply with when paying an annualised 

wage, per clause 24 of the HIGA, are 

as follows: 

1. Agreement on which entitlements 

the annualised wage compensates 

for. 

The employer and a full-time employee 

must agree on which HIGA entitlements 

the annualised wage will compensate for. 

By agreement, the annualised wage may 

cover the entitlements provided by the 

HIGA clauses: 

• Clause 18 - minimum rates 

• Clause 26 - allowances 

• Clause 28 - overtime 

• Clause 29 - penalty rates 

• Clause 30.3 - payment for annual 

leave loading 

• clause 35.3(a) - additional public 

holiday arrangements for full-time 

employees 

For example, the employer and employee 

could agree that the employee’s 

annualised wage only compensates 

them for their ordinary hours, overtime, 

and penalty rates. If this were the case, 

the employer would still need to pay the 

employee their other HIGA entitlements, 

such as allowances and annual leave 

loading, when they arise, as these 

entitlements are not compensated by the 

salary. 

The employment contract must 

clearly set out which entitlements the 

salary compensates for. The QHA has 

employment contract templates available 

for purchase specifically tailored for this 

salary arrangement. 

/ 42 

REVIEW

EMPLOYMENT RELATIONS/ TANA THORPE 

2. Reconciliation requirements 

Under this salary arrangement, the 

employer must complete a reconciliation 

each 12 months, or earlier if employment 

terminates, to check that the employee 

has not been paid less on their annualised 

wage than if they were receiving an hourly 

rate (and received overtime, penalties, 

allowances, and other HIGA entitlements 

when they occurred). 

The employer must calculate the amount 

of remuneration that would have been 

payable to the employee under the 

provisions of the HIGA over the relevant 

period and compare it to the amount of 

the annualised wage actually paid to the 

employee. If the reconciliation shows that 

the employee has been paid less on their 

annualised wage, the employer needs 

to pay the difference within 14 days of 

completing the reconciliation. 

3. Outer limit requirements 

From 1 September 2022, the Fair Work 

Commission introduced outer limit 

requirements into the annualised wage 

provisions. In essence, the outer limits 

place parameters on the number of 

overtime hours and penalty rate hours 

an employee’s annualised wage can 

compensate them for in a given roster 

cycle. If the employee works over either 

the overtime or the penalty rate outer limit, 

they must receive additional payments on 

top of their annualised wage in the pay 

cycle for those hours worked. 

Outer limits can be a complex topic to 

understand. The QHA’s Employment 

Relations team has resources available to 

assist. 

4. Timekeeping requirements 

Under this salary arrangement, the 

employer must keep records of the 

starting and finishing times of work and 

any unpaid breaks taken. This record 

must be signed by the employee or 

acknowledged as correct in writing 

for each pay period or roster cycle. 

This information is required for the 

reconciliation requirements mentioned 

above, and it is an important obligation 

that the Fair Work Ombudsman monitors 

compliance with when they are contacted 

by an employee. 

ADDITIONAL RESOURCES 

It is important that employers who are 

paying award-covered employees a salary 

are compliant with the salary rules that 

apply. The annualised wage provisions are 

complex, and this article only provides a 

high-level summary of some of the rules 

that apply. If you are paying an employee 

an annualised wage, we recommend: 

• ensuring you are compliant and 

understand the full requirements 

of clause 24 (the QHA has a guide 

available that provides an in-depth 

overview of the arrangement) 

• providing employees a compliant 

employment contract for the salary 

arrangement 

QHA members seeking further 

assistance or wishing to discuss a 

specific employment relations matter are 

encouraged to contact the Employment 

Relations team for a confidential 

discussion by calling 07 3221 6999 or 

emailing er@qha.org.au. 

HIGA TRAINING 

The QHA’s Employment Relations Team 

has comprehensive training on the HIGA 

available for purchase. This training 

covers the salary arrangement rules 

and other key topics such as hours of 

work, rostering, classifications, and junior 

employment. If you are interested in 

purchasing the training, please contact 

er@qha.org.au. 

REVIEW / 43

SMART HOTELS AND ACCOMMODATION AUTOMATION 

AUTOMATION AND ADVANCES IN TECHNOLOGY ARE REVOLUTIONISING THE HOSPITALITY INDUSTRY, ALLOWING HOTELS TO 

SAVE TIME AND RESOURCES WHILE DELIVERING EXCEPTIONAL GUEST EXPERIENCES. 

Smart hotels 

Hoteliers are increasingly implementing 

‘smart hotel’ concepts such as contactless 

check-in, automated control of lighting 

and temperature, and innovative sensors 

in rooms that help staff respond promptly 

to breakdowns and manage the cleaning 

process. This also includes electronic 

access to hotel services and modern 

security systems. 

The idea of ‘smart hotels’ is growing 

fast. The use of automation in hotels 

encompasses a range of technologies 

designed to reduce manual tasks and 

improve service delivery. They are 

convenient, well-designed, and help 

hotels optimise resources. 

In the face of ongoing labour shortages in 

the hotel industry, teams are being pushed 

to accomplish more with fewer resources. 

To tackle this challenge head-on, many 

hotel teams are turning to automation as 

a solution. 

A significant advancement has been 

the introduction of self-service checkins. 

These innovative solutions – which 

include kiosks, keyless check-in systems, 

pre-arrival online check-ins, and key 

safes – have revolutionised the traditional 

check-in process. 

Highlighting the benefits of self-service, 

CEO of Assa Abloy Global Solutions 

Australia, Michael Benikos, said the main 

advantages of self-service technologies 

for hotels are increased guest satisfaction, 

the increased speed of check-ins and 

check-outs, and significant labour savings. 

“Many hotels are using such technologies 

to supplement their labour force, but they 

also allow for enhanced service by moving 

staff into the lobby as ambassadors, 

helping guests with their bags, suggesting 

options for their stay, and reducing 

queuing at check-in and check-out times 

when the hotel is busy,” he said. 

Technology trends shaping the industry at 

the moment include: 

Hotel robots 

They can perform tasks such as delivering 

room service, assisting guests with checkin 

and check-out, providing information 

and recommendations, performing 

housekeeping duties, and even mixing 

and serving drinks. 

Chatbots 

Chatbots have become standard on 

many hotel websites and use artificial 

intelligence and natural language 

processing to communicate with guests 

and provide information and assistance. 

Many are available 24/7 and are an 

accessible way for guests to interact 

with hotels. 

Hotel virtual reality tours 

Virtual reality tours allow potential guests 

to explore a hotel and its facilities in a 

virtual environment before making a 

reservation. 

Other examples include contactless 

payments, mobile check-in, smart hotels, 

service automation, facial recognition 

technology, and artificial intelligence. 

QHA member spotlight 

A Queensland example with a 

strong focus on technology is QHA 

accommodation member Rambla. They’ve 

developed an offering with a contactless 

digital check-in system for swift entry and 

departure at all hours. 

Rambla’s group manager for 

accommodation, Andrew Hewitt, outlined 

that today’s guests value a hassle-free 

check-in experience. Once the payment 

has gone through, guests are given 

access to a key card on their phone. 

When their room is ready, the key card 

is activated and guests are able to drive 

straight into the carpark, enter the lift, and 

access their room without having to go 

through the traditional check-in process. 

Rambla opened the doors to its first 

property in March 2023 in Brisbane’s 

Bowen Hills as a reception-less property 

with an automated digital guest journey 

and digital key technology. Currently, they 

have 93 rooms across three properties – 

two in Brisbane and one in Melbourne. All 

of these venues are reception-less and run 

by a ‘digital front desk’ staffed by a modest 

work-from-home team. 

Rambla uses a combination of a digital 

front office, a work-from-home team, 

and outsourced services, which enables 

them to have minimal staff requirements 

without minimising their guest satisfaction 

levels. This model is proving to work great 

for their growing multiple properties and 

operations, as it allows them to essentially 

operate as one. 

/ 44 

REVIEW

ACCOMMODATION/ TOM FITZGERALD 

 

One interesting key statistic is that 80% of 

the venue’s guests have a fully automated 

accommodation experience, either communicating 

with staff via text or without speaking to a staff 

member at all. 

Moving forward, the group plans to continue 

pushing forward with their digital journey, using 

tech to eliminate time-consuming tasks one task 

at a time while enhancing the guest experience, 

driving revenue, and not being afraid to jump ship. 

Today, the hotel industry is at an interesting point 

where technological automation and the human 

touch intersect. Facing the fears of automation 

requires understanding its true purpose and its 

potential in the hotel industry. 

By focusing on the complementary relationship 

between technology and human services, hoteliers 

can harness automation to enhance operational 

efficiency, improve guest experiences, and drive 

revenue growth. As the industry continues to 

evolve, embracing automation is strategically 

crucial for staying competitive and meeting the 

changing needs of guests. 

References 

www.accomnews.com.au/2023/07/happy-guests-theconvenience-of-seamless-check-ins/ 

www.hotelmanagement.com.au/2023/02/10/exclusivepellicano-taps-into-short-stay-market-with-launch-of-rambla/ 

lesroches.edu/blog/what-is-automation-in-hospitalityindustry/ 

www.hospitalitynet.org/opinion/4120531.html 

CALENDAR 

JULY 2024. 

HUMAN 

BEHAVIOUR 

TRAINING 

FOUNDATION 

 

RMLV 

 

 

 

 

CLO/GNT 

 

 

 

RMLV & CLO/GNT 

 

 

 

 

 

COOKING 

THE 

BOOKS 

 

 

 

 

BOOK TRAINING NOW 

Call 07 3221 6999 visit training.qha.org.au 

or email: training@qha.org.au 

BOOK TRAINING NOW 

 

 

 

 

REVIEW / 45

HANDCRAFTSMANSHIP 

EDEN BREWHOUSE IS A LOVE STORY BETWEEN BEER, RUSTIC 

SMOKEHOUSE CUISINE, AND HEARTY FARE. 

But most importantly, it is also one of the 

venues proudly championing Australia’s 

craft beer industry at a time when it needs 

it the most. 

With so many independent breweries 

falling on hard times due to surging freight 

and ingredient costs, skill shortages, and 

an alcohol excise tax that does not seem 

to be letting up anytime soon, pubs like 

Eden Brewhouse are vital when it comes to 

introducing more Queenslanders to the world 

of craft beer and keeping the industry alive 

and well. 

Manager at the venue, Alex Protani, said 

their incredibly extensive collection of craft 

beer is also accompanied by a great wine 

selection and a full range of spirits, many 

of which are sourced from independent 

wineries and distillers. 

“We have a seasonal menu that features pub 

classics and a large outdoor smoker that 

adds to the Eden Brewhouse experience. 

“Our signature smoked meat specials are 

best enjoyed with a brew or two. Everything 

we do, we do to support and complement the 

craft beer industry,” he said. 

Conveniently located in the heart of the 

Redbank Plains, the venue boasts more than 

56 taps with a great selection of craft brews, 

including those from their partners at Esker 

Beer Co. 

Previously known as the Australian 

Brewery, the brand is one of Sydney’s most 

longstanding craft breweries and was the first 

to use cans instead of bottles back in the day. 

Alex said offering versatile spaces for group 

bookings, events, and special occasions 

is one of the best ways to introduce 

independent beer brands to a lot of people 

who may have never been exposed to 

Australia’s colourful craft beer varieties. 

“Our function rooms are equipped with stateof-the-art 

technology and ideal for corporate 

gatherings, while our terrace boasts lush 

greenery and charming fairy lights, creating a 

delightful atmosphere for drinks, celebrations, 

and parties. 

“As a traditional pub, we also pride ourselves 

on serving our community with a variety of 

entertainment options. From trivia nights and 

live music to other engaging activities, there 

is always something happening here. 

“Our weekly menu specials are a highlight, 

and for sports enthusiasts, there is no better 

spot to catch live games,” he said. 

/ 46 

REVIEW

A CRAFTY BUNCH 

REVIEW /47

Eden Brewhouse opened in June 2020 as 

a cheerful tribute to the characters who 

moulded the Aussie spirit and our country’s 

passion for pubs. The venue shares its name 

with the first farm in the region, Eden 

Station, which was pioneered by British 

convict and the father of Redbank Plains, 

James Josey. 

In 1840, James was convicted for robbing a 

wagon and sentenced to 15 years of penal 

servitude. He travelled on a convict ship 

named Eden and was sent to Moreton Bay in 

April 1841. 

After serving out his sentence in Limestone 

(now known as Ipswich), James was 

involved in building houses before he 

purchased the land which would become 

known as Eden Station. 

Alex said the story of this pioneer is reflected 

in the scratchboard illustrations ingrained in 

their brand identity and scattered throughout 

their venue. 

“The traditional design of the venue is a nod 

to the public houses of British origin, while our 

selection of craft beers and rustic smokehouse 

dishes are inspired by the pioneering days of 

rural living and handcraftsmanship. 

“We are a beloved community pub, 

welcoming locals, regulars, and visitors alike 

who enjoy our friendly atmosphere and great 

hospitality,” he said. 

As part of their commitment to supporting 

businesses within their community, Eden 

Brewhouse also takes pride in featuring brews 

from their local craft partner Green Beacon – 

one of the frontrunners of Brisbane’s craft beer 

scene founded in Teneriffe and inspired by the 

tranquillity of Moreton Island. 

Alex said they understand the importance of 

promoting quality, artisan products like craft 

beer in their venue, as not only do they meet 

the diverse needs of their community, but they 

also make Australian hospitality the flavourful, 

good-humoured, and unique industry that it is. 

“Bringing people together to share good times 

is at the heart of what we do. With so many 

taps available, our pub acts as a hub for craft 

beer enthusiasts in the community, and we 

are very proud of that. 

“We strive to cater for a varied range of tastes 

while supporting an industry that supports us,” 

he said. 

/ 48 

REVIEW

IF A SERIOUS 

ISSUE WORRIED 

91% 

* 

OF YOUR 

WORKFORCE, 

WOULD YOU DO 

SOMETHING ABOUT IT? 

*Statistics from the “#RebuildHospo: A Post-Covid 

Roadmap For Secure Jobs In Hospitality” report. 

MENTAL 

HEALTH 

MATTERS 

Get active and donate before 

the BIG DATE - June 30. 

Your donation will help Youturn continue 

to support people across mental health 

homelessness, suicide prevention and 

child safety, and may be a tax deductible 

benefit to you and your business* 

YOUTURN.ORG.AU 

DONATE 

NOW! 

Youturn Limited | Donations $2 & over are tax 

deductible in Australia | ABN 58 114 781 065 

*Always seek professional financial advice regarding taxation 

Our organisation is a company limited by guarantee. We 

are registered with the Australian Charities and Not for 

Profit Commission (ACNC), classified a Public Benevolent 

Institution (PBI) with Deductible Gift Recipient (DGR) status.

GROOVY 

A FEW WEEKS AGO, FELONS BREWING CO. 

AND RENOWNED LOCAL ARTIST, SPECTATOR 

JONZE, CAME TOGETHER FOR A COLOURFUL 

COLLABORATION IN THE NAME OF THE BRISBANE 

STREET ART FESTIVAL (BSAF). 

Celebrating the return of the BSAF this year, which ran from 4 

to 19 May, Felons teamed up with the artist behind Spectator 

Jonze, Deena Lynch, to craft a can of limited-edition street art 

you can sip on — Jonze Juice. 

Connecting visual art to the art of brewing, the annual Felons 

x BSAF cans have emerged as an anticipated festival fixture, 

doubling as a mini art mural you can keep and revere long 

past the last sip. 

This year’s collaboration saw the radical art style of a Brisbane 

artist rendered into beer form as a full-blown juice box of 

tropical fruit flavour, with hop-powered pops of berry and 

candy throughout. 

Born in Japan and raised here in Australia, Deena seamlessly 

blends comedy and vivid colours to illustrate the unique 

stories of her life. Reflecting on the artwork for Jonze Juice, 

Deena said for her, the best part of creating art is always the 

collaborations. 

“Working with the brewers on Jonze Juice has been a delight, 

and I found inspiration in the vibrant and summery essence 

we’ve crafted together. 

“Because my art is portraiture, I’ve envisioned Jonze Juice as 

a playful world bobbing with quirky beer characters and a 

psychedelic ‘70s sunset-inspired colour palette,” she said. 

Released on May 2, Jonze Juice set the scene for Brisbane’s 

two-week celebration of boundless creativity, community 

spirit, and unexpected art encounters. 

This year’s BSAF program featured some of the biggest 

names in street art, from homegrown heroes Sofles and 

David Lee Pereira to New York City’s Damien Mitchell. With 

a can in hand, each artist left their sky-high mark on some of 

Brisbane’s most iconic locations. 

/ 50 

REVIEW


Among the 2024 festival highlights were five large-scale murals 

that took shape at Felons and Howard Smith Wharves, with 

local luminaries Treazy, Brightsiders, Em Niwa, Luminous Black, 

and Cait Dorombozo each creating something special down 

under the iconic Story Bridge. 

Brand director at Felons, Dean Romeo, said the creativity of 

Brisbane continues to inspire them. 

“We’re thrilled to welcome these artists down to Felons to 

practise their craft and add to the vibrancy of the Howard 

Smith Wharves precinct. 

“As we enter our fourth year of supporting the BSAF, we 

couldn’t be prouder of its growth and the community that 

defines it,” he said. 

The final touch of the brewery’s radiant collaboration was an 

epic art bash held at Felons Barrel Hall on May 18. The free 

event blew the roof off with live music, art installations, live 

mural slams, and of course, Jonze Juice Hazy Pale Ale. 

This fruity concoction is still available online at 

www.felonsbrewingco.com.au, or at Felons Brewery, Felons 

Barrel Hall, and a select few good beer shops Australia-wide. 

REVIEW /51

POT KETTLE 

BLACK SOUTH 

PACIFIC 

PORTER 

YEASTIE BOYS 

JONZE JUICE 

HAZY PALE 

ALE 

FELONS BREWING CO X 

SPECTATOR JONZE 

‘FUSION’ 

CELEBRATION 

DIPA 

AETHER BREWING X SEVEN 

MILE 

SURFS UP 

WCIPA 

MOUNTAIN CULTURE 

BEER CO. 

I look forward to each 

vintage from the Dark 

Harvest series. As always, 

each is super fresh, with this 

one featuring the addition 

of Galaxy Hop cones picked 

and added to the beer within 

six hours. The result is a 

deliciously dark brew with 

notes of burnt toast and 

some apricot jam. 

Juicy but dry, fruity but 

subtle. This is quite frankly 

a ripper brew. Aromas of 

melon and citrus make way 

for flavours of pineapple, 

melon, and spice. The pear 

yeast ester, however, was the 

standout for me. As for the 

artwork by Spectator Jonze, 

the can looks as good as the 

beer tastes – exceptional. 

So pillowy soft on the palate 

it’s incredible, then the taste 

hits you and it’s just… wow. 

There are notes of caramel 

to the fore intertwined with 

pine, peanut, and a hint of 

pineapple. It’s unique, warm, 

and oh so relaxing. Love, 

love, love it. 

Sometimes the description 

on the can is so spot on, it 

can’t be bettered. “Inspired 

by some famous West Coast 

IPAs from back in the day 

(the 2010’s), we’ve paired 

up two big hitting West 

Coast hops in Amarillo and 

Centennial to provide full 

spectrum citrus notes with 

hints of freshly fallen pine 

needles in a crisp, malty 

body. In a first for MCBC, we 

added fresh pink grapefruit 

juice post fermentation to 

complement the hop profile 

and add an undercurrent 

of subtle juicy sweetness 

before the fresh, slightly 

bitter wave hits.” 

/ 52 

REVIEW

TOP DROP 

DARK 

HARVEST 

FRESH HOP 

BLACK IPA 

DEEDS X BRIDGE ROAD 

BREWERS 

BOTANIC ALE 

COOPERS BREWERY 

PULP ART 

HAZY IPA 

BROOKLYN BREWERY 

2024 EL 

DESPERADO 

PINOT GRIGO 

THE PAWN WINE CO. 

I look forward to each 

vintage from the Dark 

Harvest series. As always, 

each is super fresh, with this 

one featuring the addition 

of Galaxy Hop cones picked 

and added to the beer within 

six hours. The result is a 

deliciously dark brew with 

notes of burnt toast and 

some apricot jam. 

Coopers never disappoint, 

and so I have never missed 

the opportunity to try one 

of their new limited-edition 

brews. This one offers 

a unique twist on their 

sparkling ale, which I happen 

to love. It features notes of 

pine and orange peel and is 

beautifully dry and crisp. 

Light body, easy drinking. 

Notes of apricot, pineapple, 

mango, and citrus. Taste 

is sweet with a delicate 

bitterness. It is rated highly 

and while I enjoyed it, it 

didn’t blow me away. 

Cosy is probably the best 

way to describe it. With 

delicious fruit flavours, 

this wine has a wonderful 

balance of acidity and 

sweetness. You taste all of 

the sweet notes at first, and 

then you are left with the 

perfect amount of acidity. 

Perfect to drink with a nice, 

warm pasta or even a good 

roast. 

REVIEW /53

A CRAFTY 

BUNCH 

WHY NOT STOCK & SUPPORT 

Aether Brewing 

Aether is a family-owned, independent 

brewery with a passion for creativity that 

flows through our liquids and onto our labels 

which showcase the talents of local visual 

artists. We welcome artists to submit their 

existing artwork to aetherbrewing.com.au, 

and if selected, they stand to receive $1000, 

exposure through our products, online 

platforms and more. Aether’s core range is all 

natural, vegan, low sugar, preservative and 

additive free. Our ginger beer is gluten-free, 

so too are our seltzers. 

1800 325 013 

aetherbrewing.com.au 

Ballistic Beer Co. 

At Ballistic we have a simple theory. Fresh 

beer is the best beer. That’s why we brew 

in small batches, more frequently, and store 

it cold so you get the same blast of flavour 

our brewers do. Our pale ales, lagers, IPAs, 

sours and special releases will blow away the 

traditional ideas and expectations of what 

beer should be. 

Set in an old World War II ammunitions 

factory in the historic, industrial suburb of 

Salisbury, Ballistic HQ is home to a team of 

innovative brewers who believe everyone 

should have the chance to enjoy a well 

crafted, quality beer. 

(07) 3277 6656 

ballisticbeer.com 

Brisbane Brewing Co. 

Brisbane’s longest-running independent 

brewery, family-owned and serving awardwinning 

beer since 2005. Our beers are 

brewed to suit the climate, bringing people 

who love to explore the world and locally 

made craft beer together. Welcoming and 

friendly, unpretentious, and easy going, enjoy 

on hot summer or cool sunny winter day, 

“The Brisbanest Beer”. 

(07) 3891 1011 

brisbanebrewing.com.au/wholesale 

Burleigh Brewing Co 

Founded in 2006 by Peta and Brennan 

Fielding, Burleigh Brewing was one of the 

first independent craft breweries in QLD. 

Now celebrating 15 years of the brand, 

Burleigh Brewing has upgraded their 

Taphouse in Burleigh Heads, won countless 

awards for both business and beer (a 

testament to their shared and individual 

strengths), grown to a team of 70, and in 

their own humble, hard-working way, helped 

transform the Gold Coast’s craft brewing 

scene into one of the most vibrant and 

thriving in the country. 

(07) 5593 6000 

burleighbrewing.com.au 

The Catchment Brewing Co 

Catchment Brewing Co, located in a 

beautiful art deco building in West End, is a 

fully functioning brewery, bar and restaurant 

and your one stop shop for all things craft 

beer, awesome food and functions. 

Whether sampling the medal winning core 

range beers named after iconic streets in the 

local catchment or the seasonal smash hits 

that will amaze you, it’s well worth a visit for 

a taste of West End. 

Catchment Brewing Co - For locals, by 

locals, everywhere. 

(07) 3846 1701 

bookings@catchmentbrewingco.com.au 

catchmentbrewingco.com.au 

Felons Brewing Co 

Founded by Brisbane locals, Felons 

Brewing Co. is a modern-day brewery 

proudly positioned on the banks of the 

Brisbane River. Our brewery is nestled 

down under the Story Bridge, within 

Howard Smith Wharves. We truly 

believe that beer is what binds us all to 

this great part of the world and as proud 

brewers, we believe in brewing with 

passion and freedom. 

07 3188 9090 

felonsbrewingco.com.au 

/ 54 

REVIEW


QUEENSLAND LOCALS 

A CRAFTY 

BUNCH 

Mountain Culture 

We’re Mountain Culture, the team behind 

a brewery whose sole focus is to make 

really good beer. Just ask the 60,000 GABS 

Hottest 100 voters who sent our beer, 

Status Quo Pale Ale, skyrocketing into the 

top spot. 

From our original brewpub in the Blue 

Mountains, we’re the independent cult 

brewery challenging itself to create a new 

standard of Australian brewing. 

mountainculture.com.au 

Scarborough Harbour Brewing Co. 

Nestled in the Scarborough Marina on the 

Redcliffe Peninsula, our brewery is home 

to award-winning craft beers and delicious 

meals, that can be enjoyed in our double 

story venue, that boasts views across the 

bay to the beautiful Glass House Mountains; 

a view best enjoyed with a beer in hand. 

1800 727 104 

scarboroughharbourbc.com.au 

Slipstream Brewing 

Slipstream Brewing is an independently 

owned brewery based in Brisbane. We are a 

small but passionate team producing some 

of the most accessible and sessionable craft 

beers in Australia. We’re the missing gap 

between bland beer and wanky beer, our 

beers hit the bullseye, brewed with nothing 

but pure flavour in mind. Hops are the heroes 

and we milk them for all their worth. We love 

the freshness, juiciness, the zing and the 

zest. One sip, it tastes so good – capture that 

feeling and fill the fridge with it. Beer is the 

last thing you should settle on, so come and 

get caught in Slipstream. 

(07) 3892 4582 

slipstreambrewing.com.au 

4 Hearts Brewing 

The first brewery to open its doors in 

Ipswich in over 100 years, 4 Hearts’ 

brew masters are committed to premium 

local ingredients and profound taste. 

Preservative free and all natural they 

use the highest quality ingredients to 

consistently deliver a tasty beer every 

brew. Our core range features modern 

spins on traditional brews while our ever 

growing range of seasonal beers takes 

things to more adventurous levels, utilising 

local seasonal produce as inspiration 

(honey, rosella or carrots anyone…?). 

0439 439 710 

4heartsbrewing.com 

Fortitude Brewing Co 

Fortitude Brewing Co delivers 

you 15 taps of fresh beer locally 

produced in our Tamborine 

Mountain Brewery. Enjoy a 

day trip up the mountain and 

visit our team for the best fresh 

pizza and tasting paddles. 

07 5545 4273 

fortitudebrewing.com.au 

REVIEW /55

56 

REVIEW


CULT 

CLASSICS 

LACED WITH INSPIRATION FROM FILM, ART, 

LITERATURE, AND FOLKLORE – YOU’VE NEVER 

HEARD OF A DISTILLERY QUITE LIKE THIS ONE. 

It all started when Rory Smith, a boy with 

a gift for all things creative, grew up to 

study film and have a career in commercial 

production. However, after it occurred to him 

that he wasn’t going to hit the big time in 

Hollywood, Rory came to the realisation that 

he was meant for other things. 

And so, born out of a love of gin and 

stemming from a keen interest in the arts, 

Nosferatu Distillery opened in 2018 with 

a delightfully noir range of spirits – each 

accompanied by ingredients, distillation 

techniques, and stories that are as fascinating 

as they are mysterious. 

Head distiller, Ashley Mellor, said Rory has 

always loved the movie Nosferatu – also 

known as the best vampire movie ever made. 

“It’s a silent, black-and-white movie released 

in 1922 and an unauthorised and unofficial 

adaptation of Bram Stoker’s 1897 novel, 

Dracula. The film stars Maximilian Schreck as 

Count Orlok. 

“Bram Stoker’s heirs sued over the 

adaptation, and a court ruling ordered all 

copies of the film to be destroyed. However, 

several prints of Nosferatu survived, and the 

film came to be regarded as an influential 

masterpiece of cinema and the horror genre. 

“As our first and signature gin is the Blood 

Orange Gin, our name just made sense! The 

spirit has gone on to win many awards and 

hearts while amassing quite a cult following,” 

she said. 

Fortunately for us, after opening in 

Melbourne, the Nosferatu Distillery was 

moved to Brisbane’s Bowen Hills in 2022. In 

Queensland, Rory set out to demonstrate that 

food pairings (which are a celebrated and 

normal concept in the wine industry) can be 

applicable with gins as well. 

As such, the brand’s core range is designed 

with food pairings in mind and encourages 

customers to have their own ‘Ginner Party’ by 

coupling spirits with complementary dishes. 

Despite the distillery’s many points of 

difference, Ashley said they take a mostly 

traditional approach to the creation of 

their gins. 

“We use carefully selected gin botanicals 

with the end flavour profile in mind and 

thoughtfully pick which stage in the 

distillation process to use the botanical to 

influence the end flavour. 

“Mouthfeel is also really important to us, so 

we use a three-stage citrus infusion process 

to give our gins a great texture. Gin is a great 

product to experiment with, as the only rule 

is that it needs to contain juniper as the 

dominant botanical. 

“We reverse-engineer our spirits and select 

flavours that not only pair well with food, but 

also stand up well by themselves. We make 

sure to painstakingly test our ideas until we 

have nailed them,” she said. 

Indeed, every single one of Nosferatu 

Distillery’s core range made it into the 

Ginuary Festival’s Hottest 100 Aussie Gins 

of 2023, which only continues the pattern of 

Queensland craft distillers finding immense 

success in today’s industry. 

The brand gained notoriety pretty early in its 

existence as well, with the vibrant, spicy, rich, 

smooth, and viscous Nosferatu Blood Orange 

Gin winning Best Gin Bottle in Australia at the 

Australian Gin Awards in 2018. 

Ashley said Rory has always loved Pimm’s 

and Campari, so he wanted their first gin to 

have elements of this. 

REVIEW / 57

“Our signature spirit uses toasted fenugreek as a botanical. As 

far as we know, it’s the only gin that does this! The botanical 

is used in Pimm’s and provides a hint of bitterness at the end 

in addition to a nutty flavour. 

“We toast the fenugreek just like James Pimm did in 1823. This 

caramelises it and converts the starches into sugars, giving it 

a lovely toffee and roasted caramel taste. 

“Nosferatu Blood Orange Gin has more backbone and 

savoury qualities, so it pairs well with stronger flavoured foods 

such duck, other game birds, and even roast lamb and black 

peppercorns,” she said. 

It’s no doubt that Rory’s love of film, gothic literature, and the 

arts has also been an incredibly important part of the brand’s 

success. Each gin is represented by a mythological character 

and comes with a glimpse into their cultural history, making 

each sip an experience rather than just another drink. 

Ashley said their Mandrake Cucumber and Mint Gin, for 

example, continues their obsession with old books and 

spooky folklore. 

“Mandrakes were mentioned in legend, the Bible, and 

Shakespeare’s Romeo and Juliet. More recently, mandrakes 

appeared in J.K. Rowling’s Harry Potter books and films, 

where fully grown mandrake roots scream when pulled 

from the ground, killing anyone unfortunate enough to hear 

their cries. 

“This gin has flavours of cucumber, mint, lemon, citrus, and 

liquorice root and is best served with seafood and lighter 

dishes. It works well alongside saline and fresh flavour profiles 

– think granita on raw oysters with finger lime or tuna crudo,” 

she said. 

On the other hand, Nosferatu’s Giselle Pavlova Gin is 

designed to taste like a pavlova base without the fruit on top. 

Achieved by macerating the ingredients post-distillation, the 

spirit tastes like cream, vanilla, toffee, and burnt meringue. 

Night Feast, 

Brisbane 

PowerHouse 

/ 58 

REVIEW


Ashley said Anna Pavlova was a Russian ballerina who 

danced the famous Giselle Ballet almost to her death. 

“Giselle is one of the most renowned ballets and is often 

performed around the world. It’s the story of a peasant girl 

who dies of a broken heart after being tricked by her 

wealthy and powerful lover. But just like our gin, revenge is 

best served cold and sweet, and Giselle returns as a 

beautiful ghost. 

“Of course, most people would think to pair this with a 

traditional pavlova. However, as these flavours are already 

present, it’s far more fun to put them next to fresh fruit tarts 

and bright, tropical flavours. The sweetness of the gin cries 

out for some fresh acidity,” she said. 

The last bottle in the distillery’s core range is the fruity and 

slightly sweet Bunyip Sticky Gin, which is especially unique 

due to being blended with unfermented grape juice, 

making it a modern interpretation of the French classic 

called Mistelle. 

Ashley said they loved experimenting with Muscat and 

Pino Grigio grapes for their gin version of a sticky wine. 

“Deep in the Aussie bush lives the elusive man-eating 

bunyip. Despite many attempts, no one has ever captured 

one. Rumour has it that it was sighted where we got our 

first batch of grapes from on the Mornington Peninsula. 

“A bunyip is a creature from Indigenous mythology that 

lives in rivers and creeks. For this one, we hoped to create 

something new and unusual, so that’s exactly what we did. 

Night Feast, Brisbane PowerHouse 

REVIEW / 59

“WE USE CAREFULLY 

SELECTED GIN BOTANICALS 

WITH THE END FLAVOUR 

PROFILE IN MIND AND 

THOUGHTFULLY PICK WHICH 

STAGE IN THE DISTILLATION 

PROCESS TO USE THE 

BOTANICAL TO INFLUENCE 

THE END FLAVOUR.” 

“This ‘cheese course’ gin can be enjoyed at the start of a meal 

or at the end, depending on where you would usually eat 

cheese. Generally, the funkier the cheese, the fruitier the gin 

becomes, whereas saltier cheese makes the gin sweeter,” 

she said. 

Rounding out Nosferatu Distillery’s range is their Dead Dry 

Gin, Dead Dry Vodka, Rye + Corn Whiskey, and Death + 

Taxes Dry Gin – a limited edition collaboration with the Death 

& Taxes bar group. 

In addition to a coffin-shaped pot still named Schreck, 

Nosferatu Distillery boasts a picturesque café and bar set 

inside a romantic, industrial shed surrounded by beautiful 

hanging garden beds, reclaimed wine barrels, and fairy lights. 

Ashley said their venue is a fantastic function space akin to 

a gin garden party, with their drinks being served out of a 

vintage caravan. 

“Here, customers can sample all of our products on a tasting 

paddle, try some bespoke cocktails featuring our spirits, or 

buy our bottles and gift packs. The best part is that all of our 

gin distilling equipment is on display, so patrons can watch 

the distiller work while they have a coffee or a cheeky drink. 

“We’d love to increase our focus on food pairings, as we think 

this is what sets our range apart from other distilleries. We 

have just opened up a kitchen, so we can now offer more 

substantial meals to pair with our gins. 

“We will also be releasing a coffee liqueur very soon, and in a 

few months, be sure to look out for a fig gin! In the meantime, 

hotels, pubs, and bars can buy our range from wholesalers 

such as Bouchon Wines and Spirits, Paramount Liquor, and 

Australian Liquor Marketers (ALM). 

It’s pretty easy to get excited about Nosferatu Distillery 

when you can hear from the passionate people behind the 

brand while immersing yourself in the curious myths and 

gothic tales that have never ceased to captivate, terrify, and 

inspire us. 

Ashley said if they have learnt anything, it’s that customers 

love to uncover the stories that drive their distillery. 

“Most imported brands lack a backstory and are mass 

produced, so making our gins in small batches allows us 

to produce more interesting, greater quality gins locally. 

Consumers love local products, whether they’re Australianmade 

or, even better, Queensland-made. 

“We made a strong choice not to be a ‘location name’ 

distillery. We want to be loved everywhere, not just in our local 

area. It’s also better for the environment to buy locally, rather 

than have products shipped all the way from overseas. 

“We have a strong desire to lower our carbon footprint and 

make products that can be created and served with this in 

mind while using traditional gin botanicals to create solid, 

delicious, and unique gins,” she said. 

/ 60 

REVIEW

2024 

SAVE THE 

DATE 

Wednesday 10 July 2024 

Emporium Hotel Southbank

PUB TALK/ PAUL ST JOHN-WOOD 

EXCITING TIMES AHEAD 

COMBINED HOTELIERS AND GENERAL 

MANAGERS MEETING - BRISBANE 

On Monday, 3 June the QHA will host 

a combined Hoteliers and General 

Managers meeting in Brisbane at the Port 

Office Hotel to coincide with the Awards 

for Excellence Gala Dinner that evening. 

This meeting is an opportunity for venue 

operators who are travelling to Brisbane to 

attend the awards to hear firsthand from 

the QHA team on industry and regulatory 

updates. Further information on this event 

has been sent to South East Queensland 

members and finalists for the awards. 

TOOWOOMBA REGION HOTELIERS 

MEETING 

On Tuesday, 9 July the QHA will host a 

publican’s lunch for hoteliers and their 

key staff from around the Toowoomba 

Region. This lunch will feature discussions 

and business development presentations 

from a range of QHA staff and corporate 

partners. 

PFD Food Services will again generously 

showcase their products and provide 

a delicious lunch for all attendees, and 

of course our beverage partners will 

ensure everyone remains well hydrated 

throughout. Details of the lunch have 

been sent to all venues in the Toowoomba 

Region, and you still have time to register 

your attendance. 

QHA & TABCORP SUNSHINE COAST 

RACE DAY 

The date and location has now been 

set for the 2024 QHA & TABCORP 

Race Day. The event will be held at the 

Sunshine Coast Turf Club, Corbould Park 

Racecourse Caloundra on Wednesday, 21 

August. Details for the event will be sent 

to all licensees and industry partners. 

The QHA & TABCORP Race Day is always 

a fantastic networking event for industry 

participants, and the Sunshine Coast Turf 

Club provides a unique experience for 

the event as we are so close to the racing 

action. We anticipate over 300 attendees, 

so ensure you confirm your tickets early. 

REMOTE SELF-EXCLUSIONS FOR 

GAMBLING 

Licensees are reporting an increase 

in third-party remote self-exclusion 

requests from gambling help providers. 

Licensees are reminded that remote selfexclusions 

can only be requested through 

government-funded gambling help 

services, and when the request is made 

with the completed remote self-exclusion 

authority and identification form, exclusion 

form 3A, and a clear digital photo of the 

person along with a copy of their photo 

identification. After this, they must be 

accepted and implemented at your venue. 

Following a receipt of the aforementioned 

documentation from a gambling help 

service, the venue is then required to 

complete and return exclusion form 3B to 

the individual and to the gambling help 

service via email and then complete form 

3G – register of excluded persons. If a 

venue receives a request for exclusion 

that does not contain all of the necessary 

documentation, or if the request is made 

by a third party that is not a gambling help 

service, then the venue is not required to 

accept the exclusion at that point. 

QHA REGIONAL BOARD MEETING – 

ROCKHAMPTON 

The tradition of the QHA Regional 

Board Meeting continues this year, 

with Rockhampton being the chosen 

destination. This meeting will be held on 

Tuesday 30 July. Detailed invitations will 

be sent via post and email to hoteliers in 

the region. 

/ 62 

REVIEW

TRADE DIRECTORY 

INSURANCE | RISK MANAGEMENT | CONSULTING 

Your trusted advisor, helping you identify your business 

risks and find the right insurance solutions so you can 

face your future with confidence. 

Call: 1800 240 432 

AJG.com/au/qha 

LIVE SPORT IN VENUES 

Foxtel Business delivers the magic of sport to venues 

– bringing people together, entertaining them and 

contributing to a boost in trade. And with over 50 live sports, 

there’s something for everyone. Serve your customers the 

best sporting action with Foxtel. 

P: 1300 761 056 www.foxtel.com.au/venues 

START YOUR 

ELECTRIC JOURNEY 

WITH WALDORF! 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape or demands placed on your 

business, we have the ability to deliver equipment that 

is functional, adaptable and reliable, Turbofan, Waldorf, 

Waldorf Bold, Cobra, Convotherm, FastFri, Merrychef. 

P: 1300 268 798 E: info@moffat.com.au 

Service department: 1300 264 217 

STODDART 

Stoddart are one of Australia’s leading manufacturers and 

importers of a large range of world leading equipment for 

food service and bar applications. 

Darrin Miller 

P: 0417 867 979 E: dmiller@stoddart.com.au 

stoddart.com.au 

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND 

Mullins’ hospitality team has unrivalled experience in the 

liquor and gaming sector, developed over 40 years. From 

greenfield applications and integrated developments to 

liquor and gaming compliance and employment advice - 

we are your one-stop-shop to ensure the best outcomes 

for your hotel. 

Curt Schatz, Managing Partner | Direct: 07 3224 0230 

Email: cschatz@mullinslawyers.com.au 

mullinslawyers.com.au 


MEMBER 

OFFER 

CITY PROPERTY SERVICES 

Over 25 years of commercial 

cleaning services | Triple certified 

Quality assured | EcoClean 

Certified using environmentally 

friendly products. 

Get 2 weeks free with any 

12 month contract when 

mentioning this advert. 

P: 1300 630 636 

citypropertyservices.com.au 

ADVERTISING & PROMOTION 

For more information on advertising and promoting 

your business in the QHA REVIEW contact Dave Swan. 

qhareview@qha.org.au or 0401 345 201 

REVIEW / 63

QHA PARTNERS & CORPORATE MEMBERS 

QHA Partners and Corporate Members are valued preferred suppliers to the Queensland hotel industry. The businesses listed 

in this directory are keen supporters of hotels in Queensland and the QHA encourages member hotels to utilise their products 

and services. If a business wishes to find out how to become a QHA Partner or Corporate Member, please call Damian Steele, 

QHA Deputy Cheif Executive, on (07) 3221 6999. 

ACCOUNTING/ TAX 

HLB Mann Judd - Chartered 

Accountants 

Ph: 07 3001 8800 

hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

prosperity.com.au 

SW Accountants 

& Advisors 

Ph: 07 3085 0888 

sw-au.com 

Quantaco 

Ph: 02 8346 6000 

quantaco.co 

Clarity Management 

Ph: 3058 9732 

claritymg.com.au 

McGrathNicol 

Ph: 07 3333 9800 

mcgrathnicol.com 

Trinitas Australia Pty Ltd 

Ph: 1300 836 025 

trinitas3.com.au 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

CONSTRUCTION 

Ashley Cooper Construction 

Ph: 07 3142 5915 

ashleycooper.com 

BSPN Architecture 

Ph: 07 3851 9100 

bpsn.com.au 

Caughley & Co 

Ph: 0434 549 242 

caughleyco.com.au 

Eurofurn 

Ph: 07 3216 5887 

eurofurn.com.au 

Rohrig Constructions 

Ph: 07 3257 4411 

rohrlg.com.au 

Imagination Play 

Ph: 07 3088 6077 

imaginationplay.com.au 

IQ Construct 

Ph: 3667 8202 

iqcontruct.com.au 

Liife Architecture 

Ph: 0401 384 547 

archliife.com 

Urban Play 

Ph: 07 3256 0554 

urbanplay.com.au 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

accolade-wines.com 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

brown-forman.com 

Campari Australia Pty Ltd 

Ph: 07 3253 1801 

camparigroup.com.au 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

cub.com.au 

Coca-Cola Europacific 

Partners 

Ph: 13 26 53 

ccamatil.com 

Coopers Brewery 

Ph: 07 3275 3732 

coopers.com.au 

CUB Premium Beverages 

Ph: 07 3666 4104 

cub.com.au 

Diageo 

Ph: 07 3257 0800 

diageo.com 

Diablo Co 

Ph: 0400 696 192 

diabloco.com.au 

Lion 

Ph: 07 3361 7400 

lionco.com 

Paramount Liquor 

Ph: 0429 448 523 

www.paramountliquor. 

com.au 

Pernod-Ricard Australia 

Ph: 07 3340 5471 

pernod-ricard.com 

Red Bull Australia 

Ph: 02 9023 2892 

redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

samsmith.com 

Southtrade International 

Ph: 07 3085 7418 

southtradeint.com.au 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 

Flying Foam Pty Ltd 

Ph: 0413 447 711 

flyingfoam.com.au 

Your Mates Brewing Co. 

Ph: 07 5329 4733 

yourmatesbrewing.com 

4 Hearts Brewing 

Ph: 07 3281 1004 

admin@4heartsbrewing.com 


Heads of Noosa Brewing Co. 

Ph: 0401 399 625 

headsofnoosa.com.au 

BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

bunnings.com.au 

Urban Play 

Ph: 07 3256 0554 

urbanplay.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - 

Security & Training 

Ph: 07 3212 8460 

bestsecurlty.net.au 

Alliance Abroad 

International Pty Ltd 

Ph: 0450 232 460 

allianceabroad.com 

BTAQ Consulting 

Ph: 0408 437 643 

btaq.com.au 

Find HQ 

Ph: 0431 376 689 

findachef.net.au 

Frontier Leadership 

Ph: 0423 097 246 

frontierleadership.edu.au 

Federation Academy 

Ph: 0423 097 246 

federationacademy.edu.au 

Prime Effect 

Ph: 0406 500 171 

primeeffect.com.au 

MEGT 

Ph: 0409 896 503 

megt.com.au 

Owner Manager Program 

Ph: 0437 834 195 

ownermanager.com.au 

Sero Institute 

Ph: 1800 206 010 

seroinstitute.edu.au 

TAFE Queensland 

Ph: 1300 308 233 

tafeqld.edu.au 

Tribe Workforce Solutions 

Ph: 07 3238 0808 

tribeworkforce.com.au 

The Kingsmen 

Ph: 0410 416 655 

thekingsmen.net.au 

Zenith Hospitality Staffing 

Solutions 

Ph: 07 3002 4000 

zenithhospitality.com 

ENERGY GAS/POWER 

BOC Limited 

Ph: 07 3212 4135 

boc.com.au 

TransTasman 

Energy Group 

Ph: 1300 118 834 

tteg.com.au 

Solar Connected 

Ph: 0432 600 788 

solarconnected.com.au 

Spinifex Energy 

Ph: 0419 108 638 

spinifexenergy.com.au 

Sun Flux Solar Australia Pty Ltd 

Ph: 0421 082 828 

sunfluxsolar.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

Commonwealth Bank of 

Australia 

Ph: 0476 824 307 

CommBank.com.au 

Gallagher Insurance Brokers 

Brisbane: 07 3367 5000 

Nth QLD: 07 4753 5311 

Toowoomba: 07 4639 7102 

ajg.com.au 

Green Finance Group 

Ph: 0457 883 700 

greenfinancegroup.com.au 

Waratah Debt Capital 

Ph: 0448 681 783 

waratahmanagement. 

com.au 

Westpac Banking 

Corporation 

Ph: 0438 701 195 

westpac.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

BUPA - health insurance 

Ph: 134 135 

(quote ID 2139463) 

bupa.com.au 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 


Ph: 1300 836 025 


Matrix Insurance Group 

Ph: 08 6555 7742 

matrixinsurance.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

Bidfood Australia Limited 

Ph: 0434 939 134 

bidfood.com.au 

PFD Food Services 

Ph: 131 733 

pfdfoods.com.au 

Simon George and Sons 

Ph: 07 3717 1400 

simongeorge.com.au 

CTB & Co 


Ph: 1300 911 282 


Food and Agribusiness 

Network 

Ph: 0419 651 157 

foodagribusiness.org.au 

Goodman Fielder 

Ph: 0403 937 801 

gffoodservice.com.au 

CFM Australia - 

Swap & Go Oils 

Ph: 0430 504 486 

cfmaustralia.com.au 

FURNITURE SUPPLY 

SlumberCorp 

Ph: 07 3892 7477 

slumbercorp.com.au 

GAMING AND RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

igt.com.au 

/ 64 

REVIEW

Konami Australia 

Ph: 02 9666 3111 

konamiaustralia.com.au 

Light & Wonder 

Ph: 02 9773 0299 

explore.lnw.com 

MAX 

Ph: 0418 728 927 

max.com.au 

Odyssey Gaming Services 

Ph: 07 3087 3300 

odysseygaming.com 

PVS Australia Pty Ltd 

Ph: 03 8671 1900 

pvsoz.com.au 

Simtech 

Ph: 07 5596 6993 

simtechcreations.com 

Keno 

(The Lottery Corporation) 

Ph: 07 3001 9300 

thelotterycorporation.com 

TAB 

Ph: 0436 816 254 

tab.com.au 

UTOPIA Gaming Systems 

Ph: 1800 200 201 

utopiagaming.com.au 

HOSPITALITY 

CONSULTANTS 

AHS Hospitality 

Ph: 07 5512 6143 

ahshospitality.com.au 

DNS Specialist Services 

Ph: 0433 906 809 

dnsspecialistservices.com.au 

DWS Hospitality Specialists 

Ph: 07 3878 9355 

dws.net 

Lighthouse Safety & 

Compliance 

Ph: 0422 669 631 

lighthousesafety.com.au 

Logic Hospitality 

Ph: 07 5520 3957 

logichospitality.com.au 

HOTEL ENTERTAINMENT 

Foxtel Business 

Ph: 1300 790 182 

foxtel.com.au/venues 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

skychannel.com.au 

Stan Sport 

Ph: 0416 208 417 

stan.com.au/sport/venues 

Nightlife - Music & Video 

Freecall: 1800 679 748 

nightlife.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

proscore.com.au 

Rooks Entertainment 

Ph: 07 4068 8633 

rooks-entertainment.com.au 

HOTEL & BAR SUPPLIES 

BOC Limited - Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

boc.com.au 

Reward Hospitality 

Ph: 07 3341 5929 

rewardhospitality.com.au 

Stoddart 

Ph: 0437 576 447 

stoddart.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

Off Market Hotels 

Chris Cameron 

Ph: 0408 192 490 

offmarkethotels.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

powerjeffrey.com.au 

CRE Brokers 

Ph: 07 5371 0165 

crebrokers.com 

QHA PLATINUM PARTNERS 

QHA DIAMOND PARTNERS 

QHA GOLD PARTNERS 

QHA SILVER PARTNERS 

Mondandia Consulting 

Ph: 0448 710 629 

monandiaconsulting.com.au 

Morph Consulting Services 

Ph: 0438 758 847 

morph-consulting.com 

HTL Property 

Ph: 02 9136 6373 

htlproperty.com.au 

JLL 

Ph: 07 3231 1311 

jll.com.au 

BSV 

Daily Press 

H&L Australia 

Next Payments 

Odyssey Gaming 

Services 

Prosperity 

Advisers QLD 

PVS Australia 

Simon George & Sons 

Trans Tasman 

Energy Group 

UTOPIA Gaming 

Systems 

Nuvho 

Ph: 07 3357 9951 

nuvho.com 

SGW Hotel Broker 

Ph: 0417 508 452 

sgwhotelbroker.com.au 

QHA BRONZE PARTNERS 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality.com.au 

Prostaff Events Pty Ltd 

prostaffevents.com.au 

Relief Hotel Management 

Ph: 0419 733 681 

reliefhotelmanagement.com 

LEGAL 

Mullins 

Ph: (07) 3224 0222 

mullinslawyers.com.au 

Holding Redlich 

Ph: 07 3135 0500 

holdingredlich.com 

Best Security 

Beyond Payments 

BOC Limited 

BSPN Architecture 

Caughley and Co 

Chewzie Table 

Ordering 

Coopers Brewery 

Command 51 

Eurofurn 

Diablo Co 

Green Finance Group 

HLB Mann Judd 

SwiftPOS 

Operandio Pty Ltd 

Ozone Hospitality 

Services 


Platypus Print 

Packaging 

Power Jeffrey and 

Company 

Quantaco 

Rohrig Constructions 

Red Bull Australia 

Secure Access I.T. 

Simtech 

Southtrade 

International 

Stan Sport 

SW Accountants 

& Advisors 

Waratah Debt Capital 

REVIEW / 65

QHA PARTNERS & CORPORATE MEMBERS 

HopgoodGanim Lawyers 

Ph: 0419 762 469 

hopgoodganim.com.au 

Idealpos Solutions 

Ph: 07 3630 2455 

Idealpos.co 

Operandio Pty Ltd 

Ph: 0422 398 294 

operandio.com 

K&L Gates 

Ph: 0416 131 543 

klgates.com 

MyVenue Pty Ltd 

Ph: 0447 129 873 

myvenue.com/pubs-cafes-bars 

Secure Access I.T. 

Ph: 1300 880 565 

secureaccess.com.au 

APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT OF 

LICENSED VENUES TRAINING 

LIQUOR 

BUYING GROUPS 

Bottlemart 

Ph: 1300 733 504 

bottlemart.com.au 

Independent Liquor Group 

Ph: 07 3713 2751 

ilg.com.au 

Liquor Legends 

Ph: 07 3107 7422 

liquorlegends.com.au 

LIQUOR 

WHOLESALE GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: 07 3489 3600 

Townsville: 07 4799 4022 

Cairns: 07 4041 6070 

almliquor.com.au 

UrPay 

Ph: 0411 457 377 

urpay.com.au 

PRINTING / PACKAGING 

Platypus Print Packaging 

Ph 07 3352 0300 

platys.com.au 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

bestsecurity.net.au 

Command 51 

Ph: 0437 368 352 

command51.com.au 

CMBM Facility Services 

Ph: 07 3391 1040 / 

Ph: 0419 708 715 

cmbm.com.au 

Tanda 

Ph: 1300 859 117 

tanda.co 

BK Electronics 

Ph: 0431 509 409 

bkelectronics.com.au 

Cherry Hub Pty Ltd 

Ph: 0409 548 276 

cherryhub.com.au 

CTB & Co 


Ph: 1300 911 282 


Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

“HONESTLY THE 

BEST TRAINING 

SESSION! FUN AND 

LIGHT-HEARTED 

WHILE BEING VERY 

INFORMATIVE AND 

KNOWLEDGEABLE. 

THANKS, QHA.” 

OTHER COURSES OFFERED: 

 

 

 

 

 

 

 

 

 

 

 

 

P. 

E. 

W. 


Ph: 0429 448 523 

paramountliquor.com.au 

Your Mates Brewing Co. 

Ph: 07 5329 4733 

yourmatesbrewing.com 

4 Hearts Brewing Co. 

Ph: 0428 236 436 


MEDIA / MARKETING 

Daily Press 

Ph: 0412 224 969 

dailypress.com.au 

Horse & Water Creative 

Ph: 0401 345 201 

horseandwater.com.au 

POINT OF SALE / 

PAYMENTS 

CashZone 

Ph: 0466 148 752 

cashzoneatm.com.au 

H&L Australia Pty Ltd 

Ph: 0407 975 411 

hlaustralia.com.au 

SwiftPOS 

Ph: 1800 679 701 

swiftpos.com.au 

Next Payments 

Ph: 0447 427 868 

nextpayments.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

Bepoz Retail Solutions 

Ph: 1300 023 769 

bepoz.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

Lotus Commercial Pty Ltd 

Ph: 1300 653 536 

lotusfilters.com.au 

Luxxe Outsourced Hotel 

Services 

Ph: 03 8761 9156 

luxxe.com.au 

Ozone Hospitality Services 

Ph: 1300 793 547 

ozonehospitalityservices. 

com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Tru Security Services 

Ph: 0452 377 662 

trusecurity.com.au 

SUPERANNUATION 

HOSTPLUS 

Ph: 1300 467 875 

hostplus.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

Beyond Payments 

Ph: 1300 192 600 

beyondpayments.com.au 

BSV 

Ph: 1300 244 727 

bigscreenvideo.com.au 

Chewzie Table Ordering 

Ph: 1300 243 994 

chewzie.me 

Employment Hero Pty Ltd 

Ph: 0415 769 186 

employmenthero.com 

IDU Technologies Pty Ltd 

mitch@idu-identification.com 

idu-identification.com 

Jands 

Ph: 0408 506 620 

jands.com.au 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

jbhifi.com.au 

Mr Yum 

Ph: 0448 504 121 

mryum.com.au 

OpenTable 

(03) 4240 3297 

restaurant.opentable.com 

onPlatinum ICT 

Ph: 0402 281 561 

onplatinum.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Smart Parking Limited 

Ph: 0421 155 972 

smartparking.com 

UrPay Technologies 

Ph: 0411 457 377 

urpay.com.au 

Vix Vizion Pty Ltd 

Ph: 0413 026 918 

vixvizion.com 

Whats Doing App 

Ph: 0404 561 895 

whatsdoingapp.com 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

apeagers.com.au 


Ph: 1300 836 025 


/ 66 

REVIEW

WE WISH ALL OF 

OUR FINALISTS 

THE BEST OF LUCK 

ON OUR NIGHT OF NIGHTS. 

Our sincere thanks as well to all of our corporate 

partners for their continued support. 

Monday 3rd June 2024 

Brisbane Convention & Exhibition Centre, 

South Brisbane 

TOP SECRET

NEW 

TIPPING COMPS 

MADE LOCAL 

RUN YOUR OWN TIPPING COMPS 

IN-VENUE FOR FREE THANKS TO TAB * 

SCAN HERE 

TO SET UP A COMP TODAY 

*Available at participating venues only. No requirement to hold a TAB account to enter. T&Cs apply. 

CHANCES ARE YOU’RE ABOUT TO LOSE. 

For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

QHA_Review_June_Digital

Transform your PDFs into Flipbooks and boost your revenue!

Delete template?

Save as template ?