Hotel SA July 2024
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THE OFFICIAL PUBLICATION OF THE AUSTRALIAN HOTELS ASSOCIATION (<strong>SA</strong> BRANCH) JULY <strong>2024</strong><br />
TAKING A STAND<br />
ON INAPPROPRIATE<br />
BEHAVIOUR<br />
+ New rights for workplace delegates<br />
+ Enhancing our advocacy with member video profiles<br />
+ <strong>Hotel</strong> WiFi hacker threats<br />
+ Winter Inspirations<br />
WWW.BOYLEN.COM.AU<br />
WWW.AHA<strong>SA</strong>.ASN.AU
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Shortcut to Stories<br />
JULY <strong>2024</strong><br />
Click here <br />
Click here <br />
Click here <br />
#Schnitty4Sam <strong>2024</strong> results<br />
AHA|<strong>SA</strong> members sell $2,959 schnitties<br />
for Sam, raising $13,903<br />
Fortnightly member profiles<br />
Enhancing our industry advocacy<br />
with members<br />
WE'RE EQUAL<br />
AHA|<strong>SA</strong> signs commitment to challenge<br />
inappropriate behaviour<br />
Click here <br />
Workplace Relations<br />
Additional rights for workplace delegates<br />
to impact hotels<br />
Click here <br />
<strong>Hotel</strong> Security<br />
Cyber security: is your hotel wi-fi a hacker<br />
vulnerability?<br />
Click here <br />
Winter Festivals<br />
Winter doesn't have to be a 'valley of<br />
death', as these festivals prove.<br />
I N T H I S I S S U E<br />
04 From the President<br />
06 From the CEO<br />
08 Pub Schnitty for a great cause<br />
10 Small Business Sustainability<br />
Support Program<br />
11 Increase Your Financial Knowledge<br />
And Business Resilience<br />
12 Platinum Corporate Partner<br />
Spotlight – AON<br />
13 Women in <strong>Hotel</strong>s<br />
15 Enhancing Our Industry<br />
Advocacy With Members<br />
16 Challenging inappropriate behaviour<br />
in the hospitality industry<br />
18 Regional Meetings<br />
22 Additional Rights for Workplace<br />
Delegates<br />
25 Is Your <strong>Hotel</strong> Wi-Fi A Hacker<br />
Vulnerability?<br />
26 Global Ideas To Set Fire To Winter<br />
In <strong>SA</strong><br />
30 Corporate Partners Directory<br />
32 Corporate Partners <strong>2024</strong>/25<br />
33 Licensee Transfers, New Members,<br />
AHA|<strong>SA</strong> Office Holders & Publisher<br />
We design, build and host beautiful<br />
hotel websites that link with your<br />
third-party software.<br />
boylen.com.au<br />
08 8233 9433<br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 3
SHORT-TERM<br />
MIGRATION ‘FIXES’<br />
A THREAT TO HOTELS<br />
From the President<br />
DAVID BASHEER<br />
The next Federal Election has taken<br />
on added significance for AHA|<strong>SA</strong><br />
members, as both major parties<br />
have targeted migration as key<br />
policy areas.<br />
These policies have the<br />
potential to further reduce our<br />
employment pool.<br />
To examine the need to future-proof<br />
our sector, projections are that<br />
Australia will require an extra 26,000<br />
cooks and chefs alone over the next<br />
10 years. Members fully understand<br />
we are not starting that journey<br />
form a strong base.<br />
Additionally, we will require an extra<br />
12,000 restaurant, accommodation<br />
and hotel managers - all of which<br />
are roles that are difficult to<br />
fill today.<br />
Alarmingly for our industry,<br />
cooking apprenticeships have<br />
dropped below pre-Covid<br />
levels. In September 2023,<br />
there were only 2,760 new<br />
apprenticeships, compared to 4,255<br />
apprenticeship commencements in<br />
September 2021.<br />
The drop in traineeships in that<br />
period has been even greater.<br />
WHAT NEEDS TO BE DONE<br />
As the gap in our labour force needs<br />
deepens, the AHA|<strong>SA</strong> believes<br />
that several critical measures are<br />
essential to prevent the inevitable<br />
black hole.<br />
Up until 2017, employer-sponsored<br />
migrants - either temporary or<br />
permanent – were approved for<br />
virtually any occupation, provided<br />
there was a proven skill need.<br />
This programme was incredibly<br />
responsive to fill the skill gaps,<br />
particularly when it existed in local<br />
or regional areas.<br />
As it stands today, the current<br />
criteria relies upon Canberra<br />
determining a list of assessed<br />
skill shortages that covers the<br />
entire nation.<br />
And, as any member who has<br />
attempted to access this system<br />
quickly learns, it is a costly and<br />
complex process that lacks<br />
any employer certainty of<br />
a positive outcome.<br />
The current ‘national-only’ approach<br />
discriminates against smaller cities<br />
like Adelaide, and absolutely against<br />
our regions.<br />
Wages are likely to be lower in<br />
these regions, which hurts the<br />
migration criteria. But that fails to<br />
take into account this will still deliver<br />
similar economic outcomes for the<br />
immigrant, given cheaper rents and<br />
lower cost of living pressures.<br />
Meeting our future work needs<br />
is not isolated to migration. We<br />
are suffering from the curious<br />
decision to remove the Governmentfunded<br />
apprenticeship and trainee<br />
incentives, along with the reduction<br />
in the number of publicly-funded<br />
students undertaking hospitality<br />
qualifications.<br />
The AHA|<strong>SA</strong> would welcome a<br />
better linkage with schools, so<br />
training can commence in the<br />
school year, allowing apprentices to<br />
be completed at a younger age. And,<br />
as you would be aware, the AHA|<strong>SA</strong><br />
has lobbied relentlessly for the<br />
four-year apprenticeships - a relic<br />
of a bygone era - to be modernised<br />
without ‘dumbing down’ the value of<br />
the qualification.<br />
BACKPACKERS<br />
To make matters worse, the Federal<br />
Government has commenced<br />
consultation on scrapping the<br />
4 | <strong>Hotel</strong> <strong>SA</strong> | W W W . A H A S A . A S N . A U Back to Contents
F R O M T H E P R E S I D E N T<br />
“Alarmingly for our<br />
industry, cooking<br />
apprenticeships<br />
have dropped<br />
below pre-Covid<br />
levels.”<br />
requirement for backpackers<br />
to work in regional areas for a<br />
minimum of 88 days.<br />
This would deliver another major<br />
blow to country Australia that<br />
desperately needs to attract<br />
employees, not to mention<br />
the hole it will leave in small,<br />
regional economies.<br />
On a more positive note, the<br />
Government has rejected a<br />
suggestion to cap the backpackers<br />
visa to only one year.<br />
Finally, overseas students are an<br />
important part of our workforce.<br />
There is a mood to reduce this<br />
sector to a ‘more sustainable level.’<br />
Not only are there moves to reduce<br />
visa numbers, but to place more<br />
barriers in place, such as increasing<br />
international visa fees from $710 to<br />
$1600, the highest in the world.<br />
Some people seem to have<br />
forgotten that international students<br />
not only form an important part<br />
of our workforce, but also our<br />
tourism economy.<br />
Study Adelaide have revealed 20%<br />
of seats on international flights<br />
are passengers visiting relatives.<br />
Admittedly, not all those relatives<br />
are students, but mum, dad,<br />
brothers and sisters visiting their<br />
family members are a huge part<br />
of that.<br />
Of course, these family visitors don’t<br />
stay at the student accommodation<br />
halls or eat in their food areas. They<br />
book hotel rooms and restaurants<br />
during their stay.<br />
Getting migration settings right<br />
offers both short-term - but more<br />
critically longer term - benefits in<br />
getting the system working for<br />
industry. The current ‘one size fits<br />
all’ approach is hurting, rather than<br />
assisting our labour crisis.<br />
NEW LICENSING AND<br />
GAMBLING COMMISISONER<br />
Anna and I recently met the<br />
new Liquor and Gambling<br />
Commissioner, Martyn Campbell.<br />
Watch Video <br />
Martyn is an experienced regulator.<br />
In a career spanning nearly four<br />
decades, he has worked as a<br />
Detective Inspector with both UK<br />
and South Australian Police, and has<br />
been the Workplace Ombudsman,<br />
Assistant Commissioner at the<br />
Australian Taxation Office and<br />
Executive Director of SafeWork <strong>SA</strong>.<br />
Our initial meeting with the<br />
Commissioner was a positive one,<br />
and we look forward to working<br />
positively with Martyn on a range of<br />
our key issues.<br />
David Basheer, AHA|<strong>SA</strong> President<br />
In this issue, we have combined the President's and CEO's videos to provide<br />
an extended overview of current issues. It is broken into chapters so you<br />
can skip ahead to the topics you are interested in. You’ll see the chapters<br />
in the timeline of the video when you hover your mouse over it, or by<br />
expanding the description.<br />
Intro<br />
00:42 - Record number of Corporate<br />
Partners<br />
02:26 -Advocacy on Payroll Tax and<br />
reforms<br />
04:25 -Upcoming State and Federal<br />
elections<br />
05:22 - Beer excise and advocacy<br />
update<br />
07:29 - United national<br />
accommodation voice<br />
08:03 - Government funding for<br />
AHA|<strong>SA</strong> programs<br />
10:48 - Tackling the hotels skills<br />
shortage<br />
12:19 - Attracting more events<br />
into <strong>SA</strong><br />
14:12 - Leading the nation in<br />
minimising gambling harm<br />
15:24 - Communicating with key<br />
decision makers<br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 5
RECORD LEVEL<br />
Digital Content Manager<br />
OF TRAINING<br />
A Timely Appointment<br />
OPPORTUNITIES<br />
From the CEO<br />
ANNA MOELLER<br />
The AHA|<strong>SA</strong> is committed to raising<br />
the bar when it comes to industry<br />
training and development.<br />
The complexity of managing a<br />
modern hotel, the pace of change<br />
and ever-evolving compliance<br />
demands mean that today’s hotel<br />
owner or manager and indeed<br />
their staff need to commit to<br />
“lifelong learning”.<br />
Our goal is to help you gain a<br />
competitive edge in the increasingly<br />
competitive hospitality sector. This<br />
of course can be an expensive<br />
exercise, which is why we are<br />
committed to sourcing as much<br />
funding as possible to deliver as<br />
many services as we can either<br />
free of charge or at a heavily<br />
subsidised rate.<br />
In this column, I want to provide<br />
a short overview of the broad<br />
suite of free services/training that<br />
we currently have on offer at the<br />
moment.<br />
Small Business Fundamental<br />
Program:<br />
• Financial Management,<br />
Cash Flow & Budgeting.<br />
Particularly valuable for those<br />
businesses looking to solidify<br />
their understanding of the<br />
fundamentals of business and<br />
cash flows and is tailored to<br />
the hotel industry. This is timely<br />
in the wake of COVID and now<br />
the cost of living crisis.<br />
• Leadership & Management.<br />
This has been particularly<br />
successful. Sessions are being<br />
regularly booked out in record<br />
time. We are looking to see<br />
if we can source additional<br />
funding to enable us to<br />
continue to run these sessions.<br />
• Digital Marketing. These<br />
sessions are aimed at leaders<br />
or managers in small and<br />
family businesses. Topics<br />
range from website user<br />
experience and SEO, to social<br />
media and integrating digital<br />
into your marketing plan.<br />
• Hospitality Focused<br />
Sustainability Workshop. This<br />
is being delivered with 2XE<br />
as part of the Small Business<br />
Sustainability Support program<br />
and follows the successful launch<br />
of the Sustainability Guide for<br />
the <strong>SA</strong> <strong>Hotel</strong> Industry (Green<br />
Industries <strong>SA</strong>). It’s an interactive<br />
and practical workshop designed<br />
to help you to get the most<br />
out of the Guide and how to<br />
implement it.<br />
• The Guide has been<br />
extraordinarily well received. It’s<br />
easy to understand and packed<br />
with ways to easily make your<br />
business more sustainable<br />
and save money through the<br />
introduction of sustainable<br />
practices.<br />
• Bystander Intervention Training.<br />
Practical training for owners,<br />
operators and staff tailored to the<br />
hotel industry and designed to<br />
provide strategies to identify and<br />
address inappropriate conduct<br />
within venues. This training<br />
will take you from Bystander to<br />
Upstander.<br />
• Customer Conflict Resolution<br />
Training (Maybo). Extremely<br />
practical, this is another course<br />
that has been very popular.<br />
• Mental Health First Aid Training<br />
(Breakthough Mental Health<br />
Research Foundation). We<br />
care about the mental health of<br />
everyone in our industry, including<br />
patrons and guests. I’m pleased<br />
to report that this workshop<br />
continues to be very popular.<br />
6 | <strong>Hotel</strong> <strong>SA</strong> | W W W . A H A S A . A S N . A U Back to Contents
F R O M T H E C E O<br />
“Our goal is to help you gain a competitive edge in the<br />
increasingly competitive hospitality sector.”<br />
GOVERNMENT FUNDING<br />
The team at the AHA|<strong>SA</strong> has done<br />
a very professional job in securing<br />
funding for these initiatives.<br />
We are very grateful to the<br />
government for their contribution.<br />
Now I urge members to<br />
overwhelmingly support these<br />
workshops so that we continue to<br />
receive funding in the future.<br />
REGIONAL NEEDS<br />
In developing these programs, we<br />
have made sure they are being<br />
delivered in our regions, either in<br />
person or online.<br />
It’s been noted before that rural<br />
areas face unique challenges in<br />
finding and developing staff.<br />
This is one part of the solution.<br />
THINK OF YOUR STAFF<br />
While you may not need these<br />
courses at the present moment,<br />
think of your team.<br />
Giving them the time to participate<br />
is an investment in making your<br />
hotel a better place to visit.<br />
Upskilling leads to great productivity<br />
and profitability. And well-trained<br />
staff also translates to fewer<br />
problems and people who can grasp<br />
new opportunities.<br />
THE FUTURE<br />
The training we offer will continue to<br />
be needs-based and targeted to the<br />
hotel industry.<br />
We are now providing the strongest<br />
suite of free training and services in<br />
AHA |<strong>SA</strong> history.<br />
But watch this space because we<br />
will be releasing details of even more<br />
initiatives in the months ahead.<br />
Quick Links <br />
Click these links to jump to stories that interest you:<br />
• Telling your stories - new initiatives <br />
• Additional powers for workplace delegates <br />
• Is wifi a cyber weakness in your hotel? <br />
Anna Moeller,<br />
AHA|<strong>SA</strong> CEO<br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 7
S C H N I T T Y F O R S A M<br />
Sammy D champions Ollie Wines and Matthew Nicks united off the field<br />
supporting #schnitty4sam with Sam’s brother Sid.<br />
Pub schnitty chips in for<br />
worthy cause<br />
Not a single day goes by without<br />
individual hotels contributing<br />
financially to worthwhile causes.<br />
The latest example of this is<br />
the support pubs provided for<br />
#schnitty4sam, an initiative of the<br />
Sammy D Foundation which raises<br />
awareness about the impacts<br />
of violence.<br />
The top three hotels to contribute<br />
were the Alma Tavern, Hilton <strong>Hotel</strong><br />
– My Bar and the Flagstaff <strong>Hotel</strong>.<br />
“We’re amazed to see in <strong>2024</strong>,<br />
Schnitty4sam has grown far beyond<br />
its humble roots, raising a total of<br />
$60,252,” said Brigid Koenig, CEO.<br />
“<strong>SA</strong> hotels have played a key part in<br />
the initiative over the past two years<br />
and we are enormously grateful.”<br />
Sixteen years ago, 17-year-old Sam<br />
Davis played a game of football, had<br />
a schnitzel for dinner at his<br />
clubrooms, and then went to a<br />
party, just like he had many times<br />
before. Only this time Sam didn’t<br />
come home.<br />
8 | <strong>Hotel</strong> <strong>SA</strong> | W W W . A H A S A . A S N . A U Back to Contents
Sam Davis.<br />
AHA|<strong>SA</strong> MEMBER<br />
CONTRIBUTION<br />
49<br />
PARTICIPATING<br />
VENUES<br />
“We’re amazed to see in <strong>2024</strong>,<br />
Schnitty4sam has grown far beyond<br />
its humble roots, raising a total of<br />
$60,252.”<br />
2,959<br />
SCHNITTIES<br />
SOLD<br />
$<br />
13,903<br />
RAISED<br />
In April 2020 #schnitty4sam was<br />
born - a chance for our community<br />
to show their support by sharing<br />
Sam’s favourite, and tragically<br />
last, meal.<br />
“Schnitty4sam continues to be<br />
more than just a fundraiser, it’s<br />
an opportunity for all involved to<br />
be Sam’s voice, and to play a part<br />
in making our community a safer<br />
place,” said Brigid.<br />
“Every dollar raised throughout this<br />
vital campaign supports the Sammy<br />
D Foundation to deliver education<br />
programs in our community.”<br />
Since 2008, the Sammy D<br />
Foundation has spread Sam's<br />
message across hundreds of<br />
schools, community groups, and<br />
sporting clubs, raising awareness<br />
and educating over 260,000 young<br />
people about the consequences<br />
of violent behaviour, and the<br />
risks associated with alcohol and<br />
drug misuse.<br />
Top five fundaising venues:<br />
• Alma Tavern, Norwood<br />
$2,275<br />
• Hilton <strong>Hotel</strong>, MyBar<br />
$1,365<br />
• Flagstaff <strong>Hotel</strong><br />
$725<br />
• Warradale <strong>Hotel</strong><br />
$650<br />
• The Stirling <strong>Hotel</strong><br />
$605<br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 9
S U S T A I N A B I L I T Y<br />
Nick Palousis - Managing Director 2XE, Anna Moeller -CEO AHA|<strong>SA</strong>, Josh Wheeler - GI<strong>SA</strong> A/Chief,<br />
at the launch of the Sustainability Guide for the South Australian <strong>Hotel</strong> Industry.<br />
Small Business Sustainability<br />
Support Program<br />
Does your business need support in:<br />
• An increased understanding<br />
of how you can address<br />
environmental sustainability<br />
issues?<br />
• A deeper understanding of<br />
emissions reduction and<br />
sustainability options for your<br />
business?<br />
• An improved ability to access and<br />
understand data sources for your<br />
emissions?<br />
Following the successful launch<br />
of our Sustainability Guide <br />
for the <strong>SA</strong> Hospitality Industry,<br />
thanks to funding and support<br />
from Green Industries <strong>SA</strong>, we're<br />
pleased to promote the State<br />
Government’s Office for Small and<br />
Family Business’s Small Business<br />
Sustainability Support Program,<br />
which addresses all of the issues<br />
raised above.<br />
We encourage you to attend an<br />
upcoming sustainability workshop<br />
in your region:<br />
Click here to register for a free<br />
sustainability workshop and more<br />
information about other supports<br />
available through the program.<br />
South Australia has been a<br />
trailblazer in a commitment to<br />
sustainability, putting Adelaide on<br />
course to become the world's first<br />
carbon-neutral city. <strong>SA</strong> hotels have<br />
already made huge steps in their<br />
approach to waste management,<br />
energy savings, and addressing<br />
environmental concerns.<br />
We hope to see many of you attend<br />
and learn about the savings you can<br />
make, while enhancing our vision to<br />
make <strong>SA</strong> the destination state!<br />
If you have any questions, please<br />
contact Natarsha at the AHA|<strong>SA</strong>:<br />
nstevenson@ahasa.asn.au <br />
10 | <strong>Hotel</strong> <strong>SA</strong> | W W W . A H A S A . A S N . A U Back to Contents
S M A L L A N D F A M I L Y B U S I N E S S<br />
knowledge is needed, and the<br />
content will be adaptable to suit<br />
the needs of participants. It is also<br />
suitable for those who wish to<br />
refresh their financial expertise or<br />
new to the industry.<br />
Please click here for more<br />
information about the session and<br />
to register.<br />
Places are strictly limited so book<br />
soon to avoid missing out.<br />
*Please note, any cancellations require 48 hours<br />
notice otherwise a late cancellation fee may<br />
apply.<br />
If you have any questions or would<br />
like to have a session in your<br />
region, please contact Natarsha<br />
at the AHA|<strong>SA</strong><br />
nstevenson@ahasa.asn.au <br />
Increase Your Financial<br />
Knowledge And Business<br />
Resilience<br />
FREE WORKSHOPS<br />
Registration is now open for the next<br />
three sessions:<br />
SOUTHERN SUBURBS<br />
SESSION<br />
31 <strong>July</strong> <strong>2024</strong> - 10am-12pm<br />
Marion <strong>Hotel</strong><br />
849 Marion Rd<br />
Mitchell Park<br />
• Do you want to better manage<br />
your cash flow and your business?<br />
• Do you want to better understand<br />
your financial reporting to<br />
increase your profit margins?<br />
• Do you want to know the<br />
industry’s key performance<br />
indicators and benchmarks?<br />
If the answer to any of these<br />
questions is yes, Bentleys Financial<br />
Resilience for Hospitality can help.<br />
The State Government’s Office for<br />
Small and Family Business <strong>SA</strong> and<br />
the Australian <strong>Hotel</strong>s Association<br />
(<strong>SA</strong>) have partnered with Bentleys<br />
<strong>SA</strong> to provide free specialist advice<br />
specific to the hospitality industry.<br />
Designed for both business<br />
owners and managers across your<br />
venue, this session is suitable for<br />
anyone who works within a hotel<br />
and would like to increase their<br />
financial awareness. No background<br />
ONLINE SESSION<br />
7 August <strong>2024</strong> - 10am-12pm<br />
WHYALLA SESSION<br />
20 August <strong>2024</strong> - 10am - 12pm<br />
Westland <strong>Hotel</strong><br />
100 McDouall Stuart Ave<br />
Whyalla Norrie<br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 11
P L A T I N U M P A R T N E R<br />
Platinum Corporate<br />
Partner Spotlight –<br />
AON<br />
Ian Furby, AON Regional Manager <strong>SA</strong>.<br />
AON have had a relationship with the AHA|<strong>SA</strong> and<br />
our members for over 30 years, 20 of those as a<br />
Platinum partner.<br />
We caught up with AON Regional Manager, South<br />
Australia – National, Ian Furby, for a refresher on what<br />
he is seeing in pubs right now and the vast services his<br />
team can provide.<br />
Ian said, “The biggest issue we’re seeing at the moment<br />
with a lot of hotels is not keeping their values up to date,<br />
with the increases in building costs that we’re seeing<br />
post-Covid.”<br />
“Through the increase of interest rates, materials<br />
costs, we’ve been finding that, especially when we look<br />
at a new business for the first time, that they haven’t<br />
necessarily been keeping their values up to date. At<br />
the time of a claim, this could end up in a very adverse<br />
outcome when the payout comes from the insurer.”<br />
Speaking about AON’s offerings, Ian said, “Apart from<br />
insurance placement services, which is what we’re<br />
best known for, AON can also provide evaluation<br />
services to make sure that pubs are insured for the<br />
correct amount.”<br />
“We also look at risk assessments to make sure<br />
that pubs are shown in the best possible light to the<br />
insurance market.”<br />
Ian’s team is based right here in South Australia, and<br />
they know the landscape and current market.<br />
Ian said, “Insurance is there to protect pubs, protect<br />
the livelihood of the publicans that are there running<br />
organisations, but also to protect the staff that working<br />
for them as well.”<br />
“The main objective is to get people back on their feet,<br />
up and running, the same way that they were prior to a<br />
loss actually occurring,” Ian said.<br />
AON can assist members with:<br />
• Material damage of business assets, including cover<br />
for money, theft, and glass<br />
• Business interruption insurance which ensures your<br />
business income following your claim<br />
• <strong>Hotel</strong> Public and Products liability for the operation of<br />
your business<br />
• Machinery and electronic breakdown<br />
• Fidelity insurance for theft by staff<br />
• Management liability<br />
AON remains the leading provider of insurance and risk<br />
management solutions to Australia’s hotel industry and<br />
proud to be endorsed by the AHA|<strong>SA</strong>.<br />
When you need to lodge a claim, you will find AON’s<br />
claims management service is thorough and efficient.<br />
Address: 22/91 King William St, Adelaide <strong>SA</strong> 5000<br />
Phone: 8301 1111<br />
Website: www.aon.com.au/hotels <br />
email: au.hotels@aon.com <br />
Watch Video <br />
12 | <strong>Hotel</strong> <strong>SA</strong> | W W W . A H A S A . A S N . A U Back to Contents
WOMEN<br />
IN<br />
HOTELS H O T E L S CONFERENCE E V E N T<br />
2023<br />
WIH May event attendees.<br />
Women in <strong>Hotel</strong>s August Network –<br />
Award Winning <strong>Hotel</strong>s and winery Tour<br />
Register Now!<br />
For 30 years, Women in <strong>Hotel</strong>s has brought voices<br />
together across our industry.<br />
Our next event on 20 August is shaping up to be a<br />
fantastic opportunity to network on a hotels and<br />
premium winery experience with us!<br />
Starting at The Highway, the tour will drop by the Marion<br />
<strong>Hotel</strong>, then head to Dandelion Vineyard in McLaren<br />
Vale for a ‘Wonder Room’ bespoke experience, with a<br />
premium wine and culinary delight tasting. We will then<br />
head to the McLaren Vale <strong>Hotel</strong> for lunch, where we will<br />
be joined by special guest speakers. The tour will then<br />
head back to Adelaide via a stop at the Warradale <strong>Hotel</strong>,<br />
then we will finish back at The Highway. Times and<br />
details are listed below.<br />
9.30-10.15am<br />
10.30-11am<br />
THE HIGHWAY Morning Tea<br />
on arrival<br />
MARION HOTEL <strong>Hotel</strong> Tour<br />
11.30am-12.15pm DANDELION VINEYARD Tour/<br />
Tasting/Educational (Samuel<br />
Smith & Son)<br />
12.15-3pm<br />
3.30-4pm<br />
4.15pm<br />
MCLAREN VALE HOTEL Lunch<br />
with Special Guest Speakers –<br />
Women in Wine<br />
WARRADALE HOTEL Pit Stop<br />
THE HIGHWAY Finish<br />
COST $150pp Inc GST – includes bus transport, all food<br />
and beverages<br />
Register by clicking here <br />
Bookings close Wednesday, 14 August, so get<br />
in quick!<br />
Follow the link to learn more about Women in <strong>Hotel</strong>s,<br />
and we hope to see many more in our industry join this<br />
growing network <br />
Please watch the below video to hear from inspiring<br />
women within the network from our last event.<br />
Watch Video <br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 13
We design, build and host beautiful<br />
hotel websites that link with your<br />
third-party software.<br />
boylen.com.au<br />
08 8233 9433<br />
14 | <strong>Hotel</strong> <strong>SA</strong> | W W W . A H A S A . A S N . A U Back to Contents
M E M B E R P R O F I L E<br />
Enhancing Our Industry<br />
Advocacy With Members<br />
Chris Farmer, Owner of the Earl of Leicester.<br />
The AHA|<strong>SA</strong> is excited to be launching a new fortnightly<br />
initiative across our social media, bringing the stories of<br />
South Australia’s publicans and hoteliers to members<br />
and their staff, corporate partners, government, industry<br />
stakeholders, and more!<br />
“Since commencing in May this year, I have been on the<br />
road listening to members – their many achievements,<br />
but also issues that continue to be a roadblock in<br />
business growth," said AHA|<strong>SA</strong> Digital Content Manager,<br />
Josh Bevan.<br />
“I believe that at its core, all good marketing and<br />
advocacy tells a story.<br />
“The hotels industry is one that shows great<br />
camaraderie, and I’m most interested in the stories<br />
of the people behind the bar, in your restaurants,<br />
and accommodation.<br />
“With so many positive stories that we will be amplifying<br />
moving forward and issues that AHA|<strong>SA</strong> specialists are<br />
working towards to make the industry better, there is<br />
a huge opportunity to create an ongoing narrative with<br />
members which will enhance our industry advocacy.<br />
“Taking this a step further, we also aim to raise the<br />
profile of the hotels industry through these fortnightly<br />
videos, sharing the career pathways that members and<br />
their staff have taken,” Josh said.<br />
Over the next couple of months, we look forward to<br />
bringing you: Earl of Leicester <strong>Hotel</strong>, Murray Bridge<br />
<strong>Hotel</strong>, Mawson Lakes <strong>Hotel</strong> and Function Centre, Yorke<br />
Valley <strong>Hotel</strong>, and Lobethal <strong>Hotel</strong>. Watch this space, and<br />
we hope you enjoy hearing about the rich history from<br />
just some of the people who make our industry the best<br />
it can be every second Thursday!<br />
If you haven’t yet subscribed to our main social<br />
media channels, please click on the links below and<br />
follow us.<br />
Watch Video <br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 15
B Y S T A N D E R I N T E R V E N T I O N<br />
AHA|<strong>SA</strong> CEO, Anna Moeller, with <strong>SA</strong> Equal<br />
Opportunity Commission, Jodeen Carney.<br />
Challenging inappropriate behaviour<br />
in the hospitality industry<br />
Everyone deserves a safe working environment that<br />
is free of discrimination, bullying, and disrespectful<br />
behaviour. The South Australian hotels industry is taking<br />
a stand!<br />
In June, AHA|<strong>SA</strong> CEO, Anna Moeller, signed our<br />
industry’s WE’RE EQUAL commitment, aimed at<br />
embracing inclusivity, diversity, and zero tolerance for<br />
violence in venues.<br />
It was fantastic to be joined at the National Wine Centre<br />
of Australia with AHA|<strong>SA</strong> Council Members, Minister<br />
for Small and Family Business, the Hon. Andrea<br />
Michaels MP, Minister for Women and the Prevention of<br />
Domestic, Family and Sexual Violence, the Hon. Katrine<br />
Hildyard MP, and South Australia’s Equal Opportunity <strong>SA</strong><br />
Commissioner, Jodeen Carney.<br />
Anna said, “We’re celebrating two things. Our<br />
commitment to WE’RE EQUAL, but also the launch of<br />
the AHA|<strong>SA</strong>’s Bystander to Upstander training with ISC<br />
Consulting, which will provide pubs across the state<br />
and their staff with all the strategies they will need to<br />
prevent and address any inappropriate behaviour in<br />
their venues.”<br />
“Challenging inappropriate behaviour where staff and<br />
the public are concerned can be overwhelming at times.<br />
We want to make sure that venue operators and their<br />
staff are well equipped with the necessary skills and<br />
resources to best manage these situations.”<br />
“The AHA|<strong>SA</strong> is taking a stand and taking the lead in this<br />
space in South Australia to support our members and<br />
the broader industry sector,” Anna said.<br />
Jodeen said, “Complaints to our office over many<br />
years showed that we needed to come up with an<br />
initiative to help businesses and organisations deal with<br />
discrimination in the workforce.”<br />
“Under the state’s Equal Opportunity Act, there are 14<br />
grounds of discrimination. The WE’RE EQUAL initiative<br />
aims to assist businesses to help their staff deal with<br />
discrimination when they see it, but also for businesses<br />
to nail their colours to the mast and say ‘we believe in<br />
16 | <strong>Hotel</strong> <strong>SA</strong> | W W W . A H A S A . A S N . A U Back to Contents
Minister for Small and Family Business, the Hon. Andrea Michaels MP, Minister for Women and the Prevention of Domestic, Family and Sexual<br />
Violence, the Hon. Katrine Hildyard MP, and South Australia’s Equal Opportunity <strong>SA</strong> Commissioner, Jodeen Carney.<br />
social inclusion, we commit to our customers, suppliers<br />
and staff to treat them equally, respectfully and with<br />
dignity’, and for their business to be an easily identifiable<br />
safe place.”<br />
“Having zero tolerance to discrimination and embracing<br />
difference and diversity is a good message and one for<br />
all South Australian’s to hear,” Jodeen said.<br />
Anna said, “The South Australian hotels industry now<br />
has a massive opportunity to lead the nation in creating<br />
safer venues and workplaces of choice by saying “no” to<br />
violence and discrimination.”<br />
Please watch the below video featuring Anna and<br />
Jodeen speaking more about the importance of our<br />
commitment and the training on offer.<br />
The free half-day Bystander to Upstander training<br />
sessions at the AHA|<strong>SA</strong> head office are booking out<br />
quickly! Please click on one of the below dates to<br />
register. If you can’t find a session that suits<br />
your staff, please email Anna Caretti:<br />
acaretti@ahasa.asn.au and we will register your<br />
interest for a future session.<br />
• Thursday 8 August <br />
• Wednesday 21 August <br />
• Wednesday 18 September <br />
• Thursday 26 September <br />
Please note:<br />
• There is a maximum of 2 attendees per venue that can<br />
register for each session.<br />
• This course contains content that attendees might find<br />
disturbing, difficult to view or discuss, or which may be<br />
triggering for some attendees. The presenter will use their<br />
best endeavours to advise attendees of such material in<br />
advance of it being shown or discussed so attendees can<br />
decide whether to leave the room for that topic or part of<br />
the course.<br />
Watch Video <br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 17
REGIONAL MEETINGS<br />
Members travelled from all over the Eyre Peninsula for the regional meeting in June. Tony Griffin at the Wudinna<br />
<strong>Hotel</strong>Motel on the 18th of June and his wonderful team hosted the turnout, and we thank everyone who<br />
made the journey!<br />
18 | <strong>Hotel</strong> <strong>SA</strong> | W W W . A H A S A . A S N . A U Back to Contents
R E G I O N A L M E E T I N G S<br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 19
REGIONAL MEETINGS<br />
A big thanks to publicans, Darren and Renne Banks, for hosting Yorke Peninsula members and corporate partners<br />
at the Yorke Valley <strong>Hotel</strong> , and for putting on a wonderful spread for lunch! A special welcome to a new AHA|<strong>SA</strong><br />
member on the peninsula, Rhys O’Donohue, from the <strong>Hotel</strong> Maitland. Your AHA|<strong>SA</strong> is here to support you!<br />
20 | <strong>Hotel</strong> <strong>SA</strong> | W W W . A H A S A . A S N . A U Back to Contents
R E G I O N A L M E E T I N G S<br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 21
W O R K P L A C E R E L A T I O N S<br />
Additional Rights for<br />
Workplace Delegates<br />
BY OWEN WEBB & <strong>SA</strong>RAH LEGOE<br />
On 15 December 2023 the Fair Work Act 2009 (Act)<br />
was amended to include additional rights for workplace<br />
delegates. A model term was inserted into various<br />
Awards effective from 1 <strong>July</strong> <strong>2024</strong> which sets out the<br />
extent of these rights in respect of Award covered<br />
employees. This article will outline the new rights and<br />
when they apply together with the risks for employers<br />
should they prevent or obstruct a workplace delegate in<br />
the exercise of these rights.<br />
Who can be a workplace delegate<br />
A workplace delegate is a person who:<br />
• is employed by the employer, and<br />
• is a member of an employee organisation (i.e. union)<br />
entitled to represent workers at the workplace, and<br />
• has been elected or appointed to be the delegate for<br />
the workplace in accordance with the rules of the<br />
employee organisation of which they are a member. 1<br />
Where the person is covered by a modern award<br />
(including the Hospitality Industry (General) Award<br />
2020 (HIGA), the Restaurant Industry Award 2020 (RIA),<br />
General Retail Industry Award 2020 (GRIA) and the<br />
Registered and Licensed Clubs Award 2020 (RLCA)),<br />
or an enterprise agreement whether that enterprise<br />
agreement contains a term dealing with workplace<br />
delegates’ right or not, an employee appointed as<br />
a workplace delegate must provide the employer<br />
with written notice that they have been appointed or<br />
elected as the workplace delegate. The employer may<br />
request evidence from the employee which confirms<br />
their appointment or election. Such evidence may<br />
include, but is not limited to, written confirmation<br />
from the relevant union or evidence of the outcome of<br />
the election. 2<br />
Where a person is covered by a modern award and<br />
that person ceases to be a workplace delegate for<br />
a particular workplace, that person must advise the<br />
employer in writing within 14 days of that person<br />
ceasing to be a workplace delegate. 3 Employers<br />
covered by an Enterprise Agreement should refer to<br />
the Enterprise Agreement to determine whether such<br />
notice must be provided, how it should be provided<br />
and when it should be provided. In the event the<br />
Enterprise Agreement is silent on this matter, the<br />
person must provide the same notice as per the<br />
corresponding award.<br />
A workplace delegate is not entitled to exercise their<br />
rights unless they have complied with the above.<br />
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W O R K P L A C E R E L A T I O N S<br />
What rights does a workplace delegate have<br />
A workplace delegate is entitled to:<br />
(a) represent the industrial interest of members and<br />
persons eligible to be a member of the relevant<br />
union<br />
Where the employee is covered by a modern award,<br />
‘industrial interests’ includes the following:<br />
(i) consultation about major workplace change or<br />
changes or rosters or hours of work;<br />
(ii) resolving disputes;<br />
(iii) disciplinary matters;<br />
(iv) any other matters referred to in the award or in<br />
a workplace policy that allows employees to be<br />
represented. 4<br />
(b) reasonable communication with members and<br />
persons eligible to be a member of the relevant<br />
union about their industrial interests (see section<br />
350C(3)(a) of the Act). For award covered<br />
employees, communications include discussing<br />
membership of the relevant union or discussing<br />
matters the delegate may be representing a<br />
worker(s) in. 5 Nothing in respect of this right,<br />
requires an employer to provide the workplace<br />
delegate with contact details for eligible<br />
employees. 6<br />
Communications may occur during work hours,<br />
during breaks or before or after work. 7<br />
(c) workplace delegates must be provided with<br />
reasonable access to and use of facilities within<br />
the workplace for those communications. For<br />
award covered employees, this means:<br />
(i) a room or area that is fit for purpose, private<br />
and accessible by the delegate and other<br />
employees;<br />
(ii) a noticeboard (whether physical or electronic);<br />
(iii) access to wifi and other electronic means of<br />
communication ordinarily used in the workplace<br />
(for example, email, Teams, phones etc);<br />
(iv) computers, printers, scanners, photocopies and<br />
any other office facilities the delegate may need<br />
to access to carry out their duties. 8<br />
An employer does not need to provide access to or use<br />
of workplace facilities if they are not available or due to<br />
operational requirements (for example, it is not available<br />
or practicable at the time the delegate seeks access or<br />
use of the facilities). 9 By way of example, it would not be<br />
reasonable for the workplace delegate to seek access<br />
to the bistro area of a hotel during meal service or when<br />
the area is open to the public or to request access to<br />
WiFi or computer services at a particular time if there is<br />
an IT outage or WiFi is not available due to the location.<br />
What is deemed reasonable in respect of both the type<br />
of communication and access to facilities will depend<br />
on factors such as the size of the workplace and the<br />
facilities available.<br />
(d) Unless the business is a small business employer<br />
(as defined in the Act), access to paid leave to<br />
attend training during normal working hours as<br />
follows:<br />
(i) 5 days in respect of initial training for one<br />
workplace delegate per 50 eligible employees in<br />
a financial year; and<br />
(ii) at least 1 day for training in each subsequent<br />
year. 10<br />
Training, for the purposes of this right, means<br />
training related to representing the industrial interests<br />
of employees. This is not dissimilar to what was<br />
historically known as union training leave. The Award<br />
sets out the period of notice the workplace delegate<br />
must provide to the employer, plus details of how the<br />
employee is to be paid.<br />
In exercising their rights, an Award covered workplace<br />
delegate must comply with their obligations and duties<br />
as an employee, comply with policies and procedures<br />
of the employer (provide such policies and procedures<br />
are reasonable) and not hinder or obstruct employees in<br />
carrying out their duties. 11<br />
Eligible employees, where referred to in respect of<br />
these rights, means employees (whether engaged on<br />
a full time, part time or casual basis) who are eligible<br />
to be a member of the employee organisation that the<br />
workplace delegate is also a member of and under<br />
the rules of which that person has been elected or<br />
appointed in the position of workplace delegate.<br />
Endnotes<br />
1 See section 350C(1) of the Act.<br />
2 HIGA cl 37A.3; RIA cl 31A.3; GRIA cl 33A.3; RLCA cl 31A.3.<br />
3 HIGA cl 37A.4; RIA cl 31A.4; GRIA cl 33A.4; RLCA cl 31A.4.<br />
4 HIGA cl 37A.5; RIA cl 31A.5; GRIA cl 33A.5; RLCA cl 31A.5.<br />
5 HIGA cl 37A.6; RIA cl 31A.6(a); GRIA cl 33A.6(a); RLCA cl 31A.6(a).<br />
6 HIGA cl 37A.6(a); RIA cl 31A.6(a); GRIA cl 33A.6(a); RLCA cl 31A.6(a).<br />
7 HIGA cl 37A.6(b); RIA cl 31A.6(b); GRIA cl 33A.6(b); RLCA cl 31A.6(b).<br />
8 HIGA cl 37A.7(a); RIA cl 31A.7(a); GRIA cl 33A.7(a); RLCA cl 31A.7(a).<br />
9 HIGA cl 37A.7(b); RIA cl 31A.7(b); GRIA cl 33A.7(b); RLCA cl 31A.7(b).<br />
10 HIGA cl 37A.8; RIA cl 31A.8; GRIA cl 33A.8; RLCA cl 31A.8.<br />
11 HIGA cl 37A.9; RIA cl 37A.9; GRIA cl 33A.9; RLCA cl 31A.9.<br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 23
W O R K P L A C E R E L A T I O N S<br />
AWARD FREE EMPLOYEES<br />
A workplace delegate that is an Award Free employee,<br />
is still entitled to the rights set out above. Where there<br />
are more prescriptive requirements that apply to award<br />
covered employees, when it comes to Award Free<br />
employees, the employer and the delegate need to<br />
consider what may be reasonable in the circumstances<br />
in determining the scope of the rights and how they are<br />
to apply in the workplace.<br />
ENTERPRISE AGREEMENT COVERED<br />
EMPLOYEES<br />
For workplace delegates whose employment is covered<br />
by an Enterprise Agreement, the Enterprise Agreement<br />
should be referred to in respect of matters such as the<br />
number of days of paid training leave and the process<br />
for seeking approval. Where the Enterprise Agreement<br />
is silent on such matters, the same approach should<br />
apply as to Award covered employees. 12<br />
Non-compliance by the employer<br />
An employer who:<br />
(a) unreasonably fails or refuses to deal with a<br />
workplace delegate or unreasonably hinders or<br />
obstructs the delegate from carrying out their<br />
duties; or<br />
(b) knowingly or recklessly makes a false or misleading<br />
representation to the workplace delegate exposes<br />
themselves to a general protections claim being<br />
made against the employer in the Fair Work<br />
Commission (see section 350A of the Act), and<br />
the potential of pecuniary penalties being applied<br />
in the event a breach of section 350A of the Act is<br />
found to have occurred. Pecuniary penalties can<br />
be significant.<br />
Non-compliance by the workplace delegate<br />
In the event a workplace delegate is either:<br />
(a) unreasonably fails or refuses to deal with a<br />
workplace delegate or unreasonably hinders or<br />
obstructs the delegate from carrying out their<br />
duties; or<br />
(b) knowingly or recklessly makes a false or misleading<br />
representation to the workplace delegate<br />
the employer should firstly speak with the workplace<br />
delegate and advise them of the concerns with their<br />
behaviour. In the event the behaviour continues,<br />
the employer may wish to consider commencing<br />
disciplinary action (for example, issuing a warning<br />
etc) following the usual procedure and steps of<br />
procedural fairness. However, in taking disciplinary<br />
action employers must be mindful that they must not<br />
themselves be in breach section 350A of the Act.<br />
FURTHER INFORMATION<br />
Members should contact the AHA|<strong>SA</strong> to discuss any of<br />
the issues raised in this fact sheet.<br />
This article contains information that is of a general nature and is for<br />
informational purposes only. This article, and its contents, does not constitute<br />
legal advice.<br />
Endnotes<br />
12 See Fair Work Commission, ‘Delegates’ rights terms in enterprise agreements’ (28 June <strong>2024</strong>) .<br />
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C Y B E R S E C U R I T Y<br />
Is Your <strong>Hotel</strong> Wi-Fi<br />
A Hacker Threat<br />
A recent study found that 76% of<br />
hoteliers regard technology security<br />
as a serious concern.<br />
This unease is valid. <strong>Hotel</strong>s process<br />
a considerable number of online<br />
payments, making them a juicy<br />
target for criminals.<br />
Analysis across 24 countries<br />
revealed a high percentage of<br />
attacks on hotels and in 98% of the<br />
breaches that were studied, credit<br />
card information was stolen.<br />
At the sophisticated end of the<br />
scale, there have been multiple<br />
examples of hackers accessing<br />
smart thermostats and then<br />
jumping across the network into the<br />
hotel finance system.<br />
But it’s the measures that are simple<br />
to put in place – but aren’t – that<br />
expose many hotels.<br />
Wi-Fi is a prime example.<br />
More and more venues offer free<br />
Wi-Fi and patrons expect it as part<br />
of your service offering.<br />
However, criminals can tap into<br />
unencrypted Wi-Fi networks and<br />
steal information such as login<br />
credentials and credit card numbers.<br />
Sangfor Technologies explain that<br />
“people let their guard down when<br />
traveling and rely on their lodging for<br />
dependable and secure services”.<br />
They argue that “it should be the<br />
responsibility of hotel industries<br />
to deploy stringent cybersecurity<br />
measures to assure guests that<br />
their personal information will never<br />
be compromised.”<br />
WHAT YOU CAN DO<br />
Your own IT company is best placed<br />
to advise you on the necessary<br />
protection.<br />
But NordVPN offers two<br />
excellent tips:<br />
• “Network encryption. Many hotel<br />
Wi-Fi networks do not sufficiently<br />
encrypt the data you send over<br />
the network, allowing anyone<br />
with the right tools to intercept<br />
it. Currently, the most secure<br />
system is WPA3, but some hotels<br />
set up their networks a long time<br />
ago and forgot to update their<br />
encryption methods. It makes<br />
their guests easy targets for<br />
cybercriminals.<br />
• “Old hardware. Unfortunately,<br />
many hotel owners are fond of<br />
the “if it’s not broken, why fix it?”<br />
mentality. But if the hotel set<br />
up its Wi-Fi network in 2010,<br />
for example, the routers are<br />
severely out of date by now<br />
and won’t support the latest<br />
security updates.”<br />
LOCKDOWN<br />
Cvent stresses the importance of<br />
physical security.<br />
“Your organisation probably has<br />
multiple Wi-Fi access points around<br />
your hotel,” it says.<br />
“Make sure these hardware access<br />
points are not accessible to guests.<br />
You don’t want just anyone walking<br />
up to them, since they can be reset<br />
to factory settings with the push of<br />
a button.<br />
“In addition, it will be important<br />
for the hotel employee and guest<br />
networks to be separate so that even<br />
if bad actors do get onto the Wi-Fi<br />
network, they won’t gain access to<br />
financial or company information.<br />
Your IT department can help you<br />
segment your network so guest<br />
traffic and employee traffic are<br />
completely isolated from each other.”<br />
NEXT STEPS<br />
Security should be on your<br />
regular agenda.<br />
Most hotels don’t have a full-time IT<br />
specialist on staff, so talk to your IT<br />
company. Get them to explain what<br />
your weaknesses are and the cost to<br />
fix them.<br />
The good news is that it may even<br />
help reduce your insurance premium.<br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 25
W I N T E R F E S T I V A L S<br />
Photo credit: Rémi Chauvin, <strong>2024</strong>.<br />
Image courtesy of Dark Mofo <strong>2024</strong>.<br />
Global Ideas To Set<br />
Fire To Winter In <strong>SA</strong><br />
The AHA|<strong>SA</strong> presented a detailed submission to<br />
Treasury ahead of this year’s State budget, advocating<br />
for new funds to be invested to increase our winter<br />
tourism numbers. Listening to the AHA’s concerns, the<br />
Treasurer announced $14m over four years to expand<br />
the business events fund to focus on conferences<br />
during that traditional down time.<br />
Conferences should be the key driver for this State<br />
during winter. However, there is no reason events can't<br />
continue to create new reasons for tourists to visit us<br />
during the winter months.<br />
Let’s look at some of the great success stories around<br />
the world.<br />
CLOSE TO HOME - TASMANIA<br />
Dark Mofo returns in 2025. It’s a time of winter feasts,<br />
a nude solstice swims at dawn, and light, art and music.<br />
The ABC reports: “Dark Mofo last year attracted 45,000<br />
interstate visitors, sold more than 100,000 tickets and<br />
brought in more than $5.5 million at the box office,<br />
and has been described by the Tasmanian Hospitality<br />
Association as a "game changer" for winter tourism.”<br />
26 | <strong>Hotel</strong> <strong>SA</strong> | W W W . A H A S A . A S N . A U Back to Contents
W I N T E R F E S T I V A L S<br />
COLD AND WINDY - VENICE CARNIVALE<br />
Venice's Carnevale is world renowned. But February<br />
in Venice is one of the coldest months of the year.<br />
9C is the average high and the average low is a<br />
bitter 1C.<br />
It’s described as “always cold and windy” – but that<br />
doesn’t stop the parades and famous masquerade<br />
balls with incredible fashions and Venetian masks.<br />
Nor does it stop three million visitors attending.<br />
NEW ORLEANS’ MARDI GRAS<br />
One year it was so cold that mules refused to pull the<br />
famous parade floats! Visitors are advised to pack a<br />
raincoat and ear muffs. With 1.4 million visitors in two<br />
weeks, it “generates nearly $900 million of economic<br />
impact”, according to New Orleans Tourism.<br />
REGIONAL REVELRY - BRAZIL<br />
In Brazil, they actually celebrate the start of winter – for<br />
a month! And the focus is strongest in regional areas.<br />
“With 1.4 million visitors in two weeks, it “generates nearly<br />
$900 million of economic impact”, according to New<br />
Orleans Tourism.”<br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 27
W I N T E R F E S T I V A L S<br />
“Festa Junina increases tourism, specially in the North<br />
East of Brazil that attracts people from all over the country<br />
during the celebration period.”<br />
Imagine getting visitors passing through your town or<br />
city that equate to seven times the normal population –<br />
in 30 days.<br />
“City officials expect more than 2.5 million visitors to<br />
pass through (Caruaru) this month, attracted by large<br />
paper mache figures, men on wooden stilts and the<br />
traditional mock wedding,” according to Rio Times.<br />
According to Viva Brasi: “Festa Junina increases<br />
tourism, specially in the North East of Brazil that<br />
attracts people from all over the country during the<br />
celebration period. Tourists can provide the big cities<br />
with more than R$75 millions (AUD $20 million) spent in<br />
food, traditional events and activities.<br />
“The size of the public in the festivals varies. School<br />
and churches can attract local communities and small<br />
publics, while larger festivals can reach up to one<br />
million people!”<br />
SUNDANCE FILM FESTIVAL - UTAH<br />
Held in January, Utah’s coldest month of the year. World<br />
famous. Runs for 10 days and attracts about 85,000<br />
visitors – and headlines around the world.<br />
BURN IT UP - VALENCIA, SPAIN<br />
At the end of winter, Valencia in Spain stages Las Fallas<br />
over five days. It translates as “the fires and attracts<br />
more than 3 million visitors. Puppets are made and<br />
then set on fire, along with bullfights, parades and<br />
paella contests”.<br />
28 | <strong>Hotel</strong> <strong>SA</strong> | W W W . A H A S A . A S N . A U Back to Contents
Adelaide’s Best <strong>Hotel</strong><br />
Website Design Company <br />
boylen.com.au<br />
Adelaide Web Designer <br />
08 8233 9433<br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 29
A H A | S A C O R P O R A T E P A R T N E R S<br />
P U B L I C A N P R O F I L E<br />
ACCOUNTANCY SERVICES<br />
Bentleys <strong>SA</strong> 8372 7900<br />
Perks Accountants & Wealth Advisers<br />
8273 9300<br />
Winnall & Co. 8379 3159<br />
ATMS<br />
Banktech 0408 462 321<br />
Cashzone 1300 305 600<br />
Next Payments 1300 659 918<br />
ARCHITECTS & INTERIOR<br />
DESIGNERS<br />
Studio Nine Architects 8132 3999<br />
ART & FRAMING<br />
Art Images Gallery 8363 0806<br />
AUDIO VISUAL<br />
Big Screen Video 1300 244 727<br />
Novatech Creative Event Technology<br />
8352 0300<br />
BACKGROUND MUSIC<br />
Foxtel Music 1300 148 729<br />
Moov Music 1300 139 913<br />
Zoo Business Media 07 5587 7222<br />
BANKING & FINANCE<br />
Bank<strong>SA</strong> 0403 603 018<br />
Perks Accountants & Wealth Advisers<br />
8273 9300<br />
BEVERAGE GASES<br />
BOC Limited 0424 647 568<br />
Supagas Adelaide 08 8480 4500<br />
BEVERAGES<br />
Accolade Wines 8392 2238<br />
Australian Liquor Marketers 8405 7744<br />
Carlton & United Breweries<br />
13 BEER (13 2337)<br />
Campari Group 02 9478 2727<br />
Coca-Cola Europacific Partners<br />
13Coke 132653<br />
Coopers Brewery 8440 1800<br />
CUB Premium Beverages 8416 7819<br />
Diageo Australia 0401 120 872<br />
Empire Liquor 8371 0088<br />
Lion 8354 8888<br />
Liquor Marketing Group 8416 7575<br />
Oatley Fine Wine Merchants 1800 628 539<br />
Options Craft Liquor Merchants 8346 9111<br />
Pernod Ricard Australia 8208 2400<br />
Samuel Smith & Son 8112 4200<br />
Southtrade International 0410 449 720<br />
Treasury Wine Estates 8301 5400<br />
BOOKKEEPING<br />
Perks Accountants & Wealth Advisers<br />
8273 9300<br />
Winnall & Co. 8379 3159<br />
EQUIPMENT/SUPPLIES/HARDWARE/<br />
DESIGN<br />
Bunnings Group 0435 630 660<br />
Bunzl 088245 6222<br />
Forward Solutions 0468 923 320<br />
Mr Wet Wall 1800 938 925<br />
Stoddart Food Service Equipment<br />
1300 79 1954<br />
CASH HANDLING/TERMINALS<br />
Banktech 0408 462 321<br />
BK Electronics 0431 509 409<br />
Cardtronics 03 9574 4878<br />
Coms Systems 0408 462 321<br />
GBay/Aruze Gaming 0424 700 888<br />
Next Payments 1300 659 918<br />
CLEANING COMPANIES<br />
A Cleaner World 0426 887 364<br />
CLEANING & HYGIENE SUPPLIES<br />
Bunnings Group 0435 630 660<br />
Bunzl 08 8245 6222<br />
DEFIBS<br />
AED Authority 03 8710 8666<br />
Alsco 8346 1391<br />
St John 1300 78 5646<br />
ENERGY & SOLAR SOLUTIONS<br />
Class A Energy Solutions 8391 4853<br />
PowerMaintenance 1300 700 500<br />
Trans Tasman Energy 1300 118 834<br />
FINANCIAL PLANNING<br />
Perks Accountants & Wealth Advisers<br />
8273 9300<br />
Winnall & Co. 8379 3159<br />
FACIAL RECOGNITION TECHNOLOGY<br />
COMS Systems 1800 324 918<br />
Vix Vision 0400 310 326<br />
FOOD SERVICES<br />
Bidfood 0427 099 558<br />
Cookers 1300 88 22 99<br />
Galipo Foods 8168 2000<br />
PFD Foodservice 8114 2300<br />
Thomas Foods 8162 8400<br />
FINANCIAL MANAGEMENT<br />
Wirely 0421642409<br />
FIRST AID<br />
St John 1300 78 5646<br />
FURNISHINGS<br />
Concept Collections 1300 269 800<br />
GAMING ANALYSIS<br />
Independant Gaming Analysis 8376 6966<br />
Winnall & Co 8379 3159<br />
GAMING FLOAT RECONCILIATION<br />
GBay/Aruze Gaming 0424 700 888<br />
GFR Pro 0408 186 540<br />
GAMING MACHINE SERVICES<br />
Ainsworth Game Technology 0409 171 616<br />
Aristocrat Technologies Australia 8273 9907<br />
Coms Systems 0409 283 066<br />
GBay/Aruze Gaming 0424 700 888<br />
IGT 8231 8430<br />
Independant Gaming Analysis 8376 6966<br />
Konami Australia Pty Ltd 0409 047 899<br />
Light & Wonder 0400 002 229<br />
MAX 8275 9700<br />
Statewide Gaming 0448 076 144<br />
GAMING LOYALTY<br />
Bluize 1300 557 587<br />
GAMBLING SERVICES<br />
<strong>SA</strong> Lotteries 13 18 68<br />
HEALTH INSURANCE<br />
Bupa 0417 608 751<br />
HOTEL BROKERS<br />
Langfords <strong>Hotel</strong> Brokers 0410 605 224<br />
JLL 0407 710 389<br />
McGees Property <strong>Hotel</strong> Brokers 8414 7800<br />
HOTEL MANAGEMENT<br />
H&L Australia Pty Ltd 1800 778 340<br />
HOTEL MARKETING<br />
Digital Marketing AOK 1300 658 543<br />
INFORMATION SYSTEMS/SITE PREP<br />
Max Systems 8275 9700<br />
INSURANCE<br />
Aon Risk Solutions 8301 1111<br />
KITCHEN & BAR EQUIPMENT<br />
Bunnings Group 0435 630 660<br />
Bunzl 8245 6222<br />
Cookers 1300 88 22 99<br />
Stoddart Food Service Equipment<br />
1300 79 1954<br />
LEGAL SERVICES<br />
Eckermann Lawyers 8235 3990<br />
Piper Aderman Lawyers 8205 3318<br />
Ryan & Co Solicitors 0421595815<br />
Wallmans Lawyers 8235 3018<br />
LINEN & UNIFORM SERVICES<br />
Alsco 1300 659 892<br />
The Banner Crew 8240 0242<br />
MEDIA<br />
FIVEAA 8419 1395<br />
Foxtel 1300 138 898<br />
Solstice Media 8224 1600<br />
MIGRATION<br />
Migration Solutions 8210 9800<br />
ONHOLD/MES<strong>SA</strong>GING<br />
1800 ON HOLD 8125 9370<br />
PAYROLL & HR RESOURCES<br />
Perks Accountants & Wealth Advisers<br />
8273 9300<br />
Tanda 1300 859 117<br />
Winnall & Co. 8379 3159<br />
POS SYSTEMS<br />
Bepoz 1300 023 769<br />
Bluize 1300 557 587<br />
H&L Australia Pty Ltd 1800 778 340<br />
PROPERTY & VALUATIONS<br />
JLL 0407 710 389<br />
Knight Frank Valuations & Advisory<br />
8233 5222<br />
RETAIL LIQUOR MARKETING<br />
Liquor Marketing Group 8416 7575<br />
SIGNAGE & PROMOTIONAL ITEMS<br />
The Banner Crew 8240 0242<br />
SPORTS & ENTERTAINMENT MEDIA<br />
Foxtel 1300 790 182<br />
STAFF TRAINING & RECRUITMENT<br />
Adelaide Institute of Hospitality 8338 1492<br />
Alliance College 1300 665 065<br />
Perks Accountants & Wealth Advisers<br />
8273 9300<br />
St John 1300 78 5646<br />
SUPERANNUATION<br />
HostPlus 0418 327 607<br />
WEBSITES<br />
Boylen 8233 9433<br />
30 | <strong>Hotel</strong> <strong>SA</strong> | W W W . A H A S A . A S N . A U Back to Contents
GAMING CARE<br />
GAMING CARE works with all South Australian <strong>Hotel</strong>s with gaming<br />
machines to reduce the harm caused by problem gambling.<br />
Providing the hotel industry with the capacity to respond to community concerns related<br />
to the harm associated with gambling by contributing to early intervention and support<br />
for problem gamblers and their families.<br />
Minimising the harm caused by problem gambling behaviour by fostering a compliant<br />
and proactive industry that works with regulators, gambling help services and gaming<br />
patrons to minimise harm caused by gambling.<br />
Assisting licensees and hotel staff with their compliance obligations, and supporting<br />
venue staff through education and training regarding the recognition of problem<br />
gambling indicators and assisting in accurately documenting patron behaviour.<br />
Providing licensees and hotel staff with the confidence and skills required to engage<br />
directly with patrons who are showing indicators of potential problem gambling, enabling<br />
them to intervene early and refer the patron to a gambling help service, or other support<br />
options if required.<br />
Contact your local Gaming Care Officer, or our Office, for<br />
information on how Gaming Care can assist your venue.<br />
For any assistance or support<br />
please contact your local<br />
Gaming Care Officer, or our office<br />
for information on how Gaming<br />
Care can assist your venue.<br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 31
CORPORATE PARTNERS <strong>2024</strong>/25<br />
GAMING CARE<br />
D I A M O N D<br />
P L A T I N U M<br />
G O L D<br />
S I L V E R<br />
131 733<br />
pfdfoods.com.au<br />
Ainsworth Game TechnologyFor full product range<br />
Boylen<br />
and details<br />
Australian Liquor Marketers<br />
Pty Ltd<br />
Bank<strong>SA</strong><br />
Big Screen Video<br />
Bluize<br />
PFD063 <strong>Hotel</strong> <strong>SA</strong> Advert (1/4 Page).indd 1<br />
of your nearest branch<br />
Campari Group<br />
18/05/09 11:47 AM<br />
Digital Marketing AOK<br />
Empire Liquor<br />
Foxtel<br />
IGT Australia<br />
Konami Australia Pty Ltd<br />
Light & Wonder<br />
Liquor Marketing Group<br />
Novatech Creative Event<br />
Technology<br />
Oatley Fine Wine Merchants<br />
Samuel Smith & Son<br />
Stoddart Food Equipment<br />
Tanda<br />
B R O N Z E<br />
1800 ON HOLD<br />
Cashzone<br />
Langford’s <strong>Hotel</strong> Brokers<br />
Statewide Gaming<br />
Adelaide Institute of Hospitality<br />
AED Authority<br />
Alliance College<br />
Alsco<br />
Banktech<br />
Bentleys <strong>SA</strong><br />
BK Electronics<br />
BOC Limited<br />
Bunnings Group<br />
Bunzl<br />
Class A Energy Solutions<br />
COMS Systems<br />
Concept Collections<br />
Cookers<br />
Eckermann Lawyers<br />
GBay/Aruze Gaming<br />
Independant Gaming Analysis<br />
JLL<br />
Knight Frank Valuations &<br />
Advisory <strong>SA</strong><br />
McGees Property <strong>Hotel</strong> Brokers<br />
Mr Wet Wall<br />
Next Payments<br />
Options Craft Liquor Merchants<br />
Piper Alderman<br />
Perks Accountants & Wealth<br />
Advisers<br />
PowerMaintenance<br />
Ryan & Co Solicitors<br />
Solstice Media<br />
St John<br />
Studio Nine<br />
Supagas<br />
The Banner Crew<br />
Trans Tasman Energy Group<br />
Vix Vision<br />
Wallmans Lawyers<br />
Winnall & Co<br />
Wirely<br />
A S S O C I A T E<br />
Art Images Gallery<br />
BUPA<br />
Forward Creations<br />
Migration Solutions<br />
Southtrade International<br />
32 | <strong>Hotel</strong> <strong>SA</strong> | W W W . A H A S A . A S N . A U Back to Contents
L I C E N S E E T R A N S F E R S<br />
MAY <strong>2024</strong><br />
HOTEL LOCATION EFFECTIVE DATE NEW LICENSEE<br />
Coburn <strong>Hotel</strong> Cockburn 07.05.24 Jodie Penelope Dare<br />
Railway <strong>Hotel</strong> Port Adelaide Port Adelaide 07.05.24 Copper Pots Pty Ltd<br />
Lakeview Motel and Apartments Robe 15.05.24<br />
Foreshore Motor Inn<br />
(to be known as Beach <strong>Hotel</strong>)<br />
Hammer n Tongs Strathalbyn<br />
(to be known as The Vault<br />
Strathalbyn)<br />
Benjamin on Franklin (to be<br />
known as Unionbridge on<br />
Franklin)<br />
GW Regional Enterprises Pty Ltd and Noblet Robe <strong>Hotel</strong><br />
Pty Ltd<br />
Whyalla 15.05.24 Onesteel Manufacturing Pty Ltd<br />
Strathalbyn 15.05.24 Coffee Vault Enterprises Pty Ltd<br />
Adelaide 23.05.24 Critical Path Pty Ltd<br />
Blanchetown <strong>Hotel</strong> Blanchetown 23.05.24 Iddledoo Pty Ltd<br />
Land of Promise <strong>Hotel</strong> Hindmarsh 24.05.24 Skremscin Property No14 Pty Ltd<br />
Chinatown Tavern (to be known<br />
as Eight Dragons)<br />
Adelaide 27.05.24 WYNUP Pty Ltd<br />
OFFICE HOLDERS<br />
CONTACT<br />
OFFICE<br />
Level 4, 60 Hindmarsh<br />
Square, Adelaide <strong>SA</strong> 5000<br />
POSTAL<br />
PO Box 3092,<br />
Rundle Mall <strong>SA</strong> 5000<br />
P (08) 8232 4525<br />
P 1800 814 525 Toll Free<br />
F (08) 8232 4979<br />
E information@ahasa.asn.au<br />
W www.ahasa.asn.au<br />
DAVID BASHEER<br />
President<br />
MATTHEW BINNS<br />
Vice President<br />
LUKE DONALDSON<br />
Deputy Vice President<br />
Views expressed in <strong>Hotel</strong> <strong>SA</strong> are not necessarily those of the AHA|<strong>SA</strong> or the publisher and neither can accept,<br />
and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from<br />
negligence, accident or any other cause. We do not endorse any advertising materials, services offered within<br />
advertisements or products, special offers or goods promoted therein.<br />
PUBLISHER<br />
EXECUTIVE COUNCIL<br />
COUNCIL<br />
ANDREW BULLOCK<br />
DANIEL CASSIN<br />
SIMONE DOUGLAS<br />
JASON FAHEY<br />
TRENT FAHEY<br />
COREY FARMER<br />
<strong>SA</strong>M McINNES<br />
Secretary Treasurer<br />
MATTHEW BRIEN<br />
Executive Council<br />
MATT ROGERS<br />
Executive Council<br />
ELISE FASSINA<br />
JAMES FRANZON<br />
TONY FRANZON<br />
JOHN GIANNITTO<br />
TOM HANNAH<br />
PETER JOHNSON<br />
ANNA HURLEY<br />
Executive Council<br />
ANDREW KEMP<br />
Executive Council<br />
GUY MATTHEWS<br />
KAREN MILESI<br />
ANDREW PLUSH<br />
ROB RANKINE<br />
MARGY RAYMOND<br />
DARREN STEELE<br />
ADMINISTRATION<br />
ANNA MOELLER<br />
CEO<br />
OWEN WEBB<br />
Deputy CEO<br />
ALI<strong>SA</strong> WENZEL<br />
Financial Officer<br />
KATHERINE TAYLOR<br />
Accommodation Australia (<strong>SA</strong>)<br />
& Communications<br />
NATARSHA STEVENSON<br />
Manager Policy & Industry<br />
Affairs<br />
<strong>SA</strong>RAH LEGOE<br />
Senior Advisor - Workplace<br />
Relations, Liquor Licensing &<br />
Gaming<br />
GARY COPPOLA<br />
Legal and Advocacy<br />
DIDIER VOLLERIN<br />
Liquor Licensing &<br />
Gaming Advisor<br />
SCOTT VAUGHAN<br />
Membership & Business<br />
Services<br />
+<br />
LUCY RANDALL<br />
Events & Partnerships<br />
LIZ TURLEY<br />
Training Coordinator<br />
JOSH BEVAN<br />
Digital Content Manager<br />
BELINDA RICHARD<br />
Executive Assistant<br />
+<br />
3/288 Glen Osmond Road, Fullarton <strong>SA</strong> 5063<br />
P (08) 8233 9433 W www.boylen.com.au<br />
TIM BOYLEN Managing Director<br />
tboylen@boylen.com.au<br />
JAMIE RICHARDSON Advertising<br />
sales@boylen.com.au<br />
PATRYCJA WHIPP<br />
Studio Manager/Graphic Designer<br />
We design, build and host beautiful<br />
hotel websites that link with your<br />
third-party software.<br />
boylen.com.au<br />
08 8233 9433<br />
Back to Contents W W W . A H A S A . A S N . A U | <strong>Hotel</strong> <strong>SA</strong> | 33